username

[acoustic zealot]

https://support.xbox.com/en-US/help/account-profile/profile/change-xbox-live-gamertag#:~:text=On Xbox console&text=Select My profile > Customize profile,and then select Check availability.

[odd ridge]

i’m lost there’s no changing gamertag option

[acoustic zealot]

there is

look under tab ways to change gamertag

[odd ridge]

thank u so much!

[odd ridge]

how am i supposed to pay when the state i live in isn’t one of the choices there

@acoustic zealot @placid marten i’m terribly sorry for pinging

[odd ridge]

I googled some states with their cities and zip code it didnt work

[placid marten]

You do not.
If you don’t live in a supported country then you are not able to@purchase things.

[odd ridge]

…..

unfair

[placid marten]

Not unfair.
That’s how business works.

It is unfortunate though.

[odd ridge]

well limit states work?

Why not add all of the states like mc

[placid marten]

I have no idea what a “limit state” is

The countries Xbox shppports are listed at

[odd ridge]

I meant what abt the other states why not adding them

[placid marten]

https://www.xbox.com/en-US/regions

[odd ridge]

I hope this can work

[placid marten]

Do you live in a supported country?

You can’t just make it up. Your address has to be where you actually live.

If you do not live on a supported country then no amount of hoping will make it work.

[odd ridge]

saudi arabia is supported country in this link why it doesn’t appear in the app

when i’m trying to pay

[placid marten]

If you live in a supported country but can not complete your payment you’ll need to contact official support for assistance

[odd ridge]

omg not this why is everything so hard that xbox is driving me nuts

I hate emails

[placid marten]

Things are not really hard. I’m not sure why you’re payment isn’t going through but o assure you that if their was a global problem with people being able to give Microsoft money that they’d have it fixed in a minute lol

[odd ridge]

have u tried paying and see the supported countries? I’ve looked over and over again its not there but the link up there says it’s a supported country im gonna try to email them

[plush yew]

Which app are you trying to pay in?

[odd ridge]

xbox for changing my gamertag

[odd ridge]

@plush yew

[plush yew]

Xbox app? On PC? On mobile? Which OS? That’s not a very specific answer. Have you tried changing it on the web?

[odd ridge]

xbox app , ios rn , yes i trird but theres no saudi arabia state i can’t complete the payment

Have u tried opening ur dm so i can send ss

[plush yew]

Can you show me a screenshot of where you're trying to set your country/state? You should delete all personal information before taking the screenshot

[broken monolith]

Edited roles for @odd ridge +SupportImages

[odd ridge]

wdym delete all personal information

[plush yew]

I mean I just want to see the form, don't enter any personal information so it doesn't show up in the screenshot

[odd ridge]

Oh ok

this one i can’t find saudi arabia state

[plush yew]

That's because Saudi Arabia is a country

And it looks like the country is hard-set to "United States" for some reason

Was your account set up as a US account? Are you physically located in Saudi Arabia?

[odd ridge]

Ye

I just want to change my username is there a simpler way

[plush yew]

And you see this in the app and on the website?

Have you ever made a purchase on this account before?

[odd ridge]

I never changed my username before except once 3 years ago

[plush yew]

Yes, but did you buy any games or subscriptions on it

[odd ridge]

No

I only bought mc from the mc official web

Downloaded the launcher for java from the xbox it was free

[plush yew]

And did you use a Saudi Arabia payment method for that?

[odd ridge]

Ye for minecraft

There was a saudi arabia choice

[plush yew]

Is your computer set to Saudia Arabia as its location in Settings?

[odd ridge]

Not sure but i bought it here so ofc

Should i change my location so it can work

[odd ridge]

Should i change it and do it on the computer not my phone?

[plush yew]

Well, if you have the ability to try it on the computer you should

Just to make sure

On iOS here’s where the region setting is but I’m really not familiar with how that affects payment

[odd ridge]

can’t send ss again

[odd ridge]

It shows saudi arabia here

The only thing stopping the payment is that i cant see a saudi arabia choice how can i pay

But now i’ll be trying to change my location hopefully it work

[odd ridge]

It worked but it said ur store region need to match

when i check availability the name goes away unless i do the payment directly i’m afraid to do that for my last user im out of users

[plush yew]

So something about your account thinks it's in the USA for some reason.

You're going to have to contact Support

[odd ridge]

Just changed my settings to the united state xbox too

The payment was saved everything worked