#controller wont connect. keeps disconnecting

1 messages · Page 1 of 1 (latest)

trail void
#

can somebody help me?? my xbox controller (SERIES X) just randomly disconnected. it flashes but wont turn back on or connect to the xbox. i hold the connect button on the controller and it flashes but the xbox wont flash to connect. ive put in new batteries, ive plugged a usb in. ive unplugged it for a few minutes and plugged it back in. i hold the power button for like 10 seconds to turn it on then off and it connects for like maybe 2 seconds and i move once and its back disconnected.

knotty gulch
#

I'm saying hold the power button on your console for 10 seconds to turn the console completely off and do a hard reboot of the console, not the controller.

#

The console is stuck thinking it needs to tell the controller to disconnect, so you need to restart the console.

trail void
#

ive held the xbox button while it was off and on. when it was on it came to troubleshoot then i had to shut the xbox off when troubleshoot came up. how fo i hard reboot the console?

#

@knotty gulch the console will turn on, it doesnt go into troubleshoot. when i hold the button it goes to troubleshoot

knotty gulch
#

I'm talking about the power button on the console, not the controller.

trail void
#

yes. when i do that it takes me to troubleshoot if i continuously hold it. do i turn it on then hold it until it shuts off?

knotty gulch
#

correct

#

or you can pull the power cable from the back

trail void
#

ive pulled the power cable multiple times and plugged it back in. ive unplugged it and instantly plugged it in and i’ve unplugged it for a few minutes and plugged it back in and nothing happens

knotty gulch
#

The power cable from teh console, not the USB cable from the controller, correct?

trail void
#

correct, from the back of the xbox. only way ive gotten it to reconnect is when it went into troubleshooting mode and i shut it off and i turned it back on and it worked for like 2 seconds

knotty gulch
#

What console type do you have?

trail void
#

series x and have the series x controller

#

should i try my old gen controller?

#

if i can find it

trail void
#

any help from anyone?