It’s been 3 days since I paid for my OTG Pro and it still hasn’t been confirmed. I already contacted support through the website, they replied to my email, but 3 days have passed since then.
My Nickname is Toozoni.
#I paid for OTG Pro, but it still hasn't been confirmed.
magic plover
magic plover
@manic rune Any updates on my issue?
magic plover
this is frustrating 😓😓
magic plover
Paid yesterday afternoon
Did you pay through XSolla?
wispy cairn
Did you pay through XSolla?
yes
magic plover
yes
That’s probably where the problem is then. But it’s frustrating, I could be playing and accumulating my Gunz, but I haven’t even played anymore because it’s not worth it to win a match and get 2 Gunz at most.
@crisp jolt There are more player with the same problem.
tough shadow
Hi @magic plover @wispy cairn, thank you for flagging this and truly sorry for the troubles! For any transactions or items issues you're experiencing, you may pls reach out to our support ticket @ https://otg.gg/support, as they're the ones who handles this types of issues.
If you've already submitted a ticket, pls feel free send them a follow up by responding to the same email thread you had before. Thank you for your understading!
manic rune
That’s probably where the problem is then. But it’s frustrating, I could be play...
Our team should have gotten back to you directly through the ticket you put in. Please let us know if your issue has been solved 🫡
magic plover
Our team should have gotten back to you directly through the ticket you put in. ...
It has been partially resolved. Support informed me that they manually activated OTG Pro while waiting for a response from XSolla. I had paid for 2 months, but initially, neither was confirmed. Now, they manually activated 1 month and are waiting for XSolla’s response to resolve the remaining issue.