#💭「Processing」Morimens freeze when I log in

1 messages · Page 1 of 1 (latest)

ornate root
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Hello. I decided to install the game on my PC and encountered the following problem:
Morimens launches, everything works fine, I've successfully logged into my account, but when I try to enter the game, it freezes.
In Task Manager, the game is marked as "Not Responding."
There are no errors in the event log.

How I tried to solve the problem:
Reinstalled the game
Installed from Steam (Exactly the same thing happens)
Updated Visual C++ and removed outdated versions
Updated Nvidia drivers
Updated Windows 10 to the latest version
Enabled and disabled VPN and third-party internet traffic programs

Note: The game works fine on my phone and laptop.

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ornate root
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Morimens freeze when I log in

rich garden
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Thank you for providing the information. It is very detailed and we will verify it🙏

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💭「Processing」Morimens freeze when I log in

rich garden
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@ornate root Hi, We also need you to provide the specific login date and time of the stuck device🫶

ornate root
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The game continues to work after authentication. But when I press "Enter Mythag," it freezes.

rich garden
ornate root
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@rich garden No problem

ornate root
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@rich garden
Sorry to bother you. Did you manage to find anything?

compact sandal
ornate root
rich garden
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I'll go ask about the situation🙏

rich garden
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@ornate rootHello, we need you to provide the following information🌹

  1. What is your computer system language? We suspect that it may be caused by the system language.
    The backend found that you are a Russian player. You can try switching the system language to another language such as English and see if there is still this problem after switching?

  2. Please provide the following two file directories after logging in to the game on your computer and encountering an exception: player.log and playr-prov.log
    The file location is: C: \ Users \ 用户名 \ AppData \ LocalLow \ Morins \ 忘卻前夜

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ornate root
rich garden
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Thank you for providing the information. I will go and confirm🙏

haughty pecan
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you may try to disable antivirus software if you have one, then re-install.
sometimes some files may be get quarantined or deleted by antivirus softwareA_pinch

ornate root
ornate root
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Hello. Do you have any news?

rich garden
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@ornate root After checking, it was found that your graphics card driver is not compatible. Please upgrade your graphics card driver and try again🙏