technical-help

[whole mango]

Maybe you bought the other one, without the tree?

[hearty pewter]

Might be worth reaching out to CS

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[dense ridge]

Nah, I'm gonna let them figure it out on their own. I want Dev to say, "HOW LONG DID BAILEY TO BE ABLE TO STAND".

[woven hemlock]

If you're trying to contact the game devs/staff, use their support center; if you're trying to contact the server moderators, use @twin yacht

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

does it give you any sort of error message when you use the blueprint, eg 'insufficient resources' or anything? it would be a gray pop up notification at the top of the screen

what sort of error do you get?

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

there was another player who noticed that after the maintenance, once a pet is wearing an outfit, it doesn't show up as a wearable option for the other pets. is that the case for you?

Help! I get a white screen with a red question mark as the loading screen, and I can't get into the game on PC!

Try to uninstall the game, then manually delete every file related to Heartopia from your PC, then reinstall

If that doesn't work, can try this: https://www.youtube.com/watch?v=KrLPvUVj784

you don't see the puzzle box or the completed puzzle in your backpack? can you check your mailbox and warehouse to see if it was sent there instead?

[twilit lance]

Is anyone having issues where the loading stays at 39% ?

I've reset 5 times. PC.

[vernal fiber]

The shadows are crazy 😵‍💫

[old oyster]

im not able to log heartopia on my pc it keeps trying to get me to make an entirely new character yet i have one that is over lvl 40 on my cell that was connected to my steam account yesterday?? the only thing i did different was today i did try to load a sea server (instead of my usual american) but when i seen it wanted a new avatar i went back to american help please if anyone knows how to fix this

[native fulcrum]

i cant download more content on the game on my ipad even though i have the storage for it, it just says that it’s not able to download the content and crashes the game

[burnt coral]

Is any one here like mods able to help i think somehow moodys steam got bound to a starter account, and we want to play on pc but she cannot figure out how to get her phone account to her steam now

[outer cave]

Can i return the gift from friend? If can, the gift will be return as a ticket or money?

[runic blade]

You cant carry your character to Sea, is your save missing on America aswell?

[woven hemlock]

it will return as whatever gift they sent it as, if it's a ticket, it will return as ticket, if it's an object, it will be the object

[old oyster]

if i log on my phone its there & i can continue as usual but when i try to log on my pc (steam account) it tries to make me use a brand new account (on american for both) i think some how my steam account got linked to the new avatar set up account that I DO NOT WANT!! & my cell is linked to the one i do want but i cant just unlink my steam

[woven hemlock]

can you check the page for binded accounts when you're logged in on steam, and see if it's connected to your mobile login also? it sounds like heartopia created a new heartopia account using your steam login, which is why you can't see your original character

[rapid oyster]

missing bubble for longsleeve shirt

[woven hemlock]

longsleeve shirt is on the edge of a cliff

[old oyster]

that is the issue on my pc (steam) its connected to the new account (& i cant unbinded it) then on my phone its connected to my actaul account & wont let me bind steam (as its already binded to the wrong account)

[runic blade]

Never tried but did you try to log out on Steam ( bottom of where we bind) and log back in with the original google or facebook account from mobile? As steam is a new account its not the same log in

[high wasp]

Guys why can't I join heartopia I have wifi but the game told me that there's no wifi

Anyone

[runic blade]

Try these steps

[high wasp]

Thanks I will try

[glad hearth]

Everything's dark including upstairs

[wraith crown]

Recent updates in April 15 makes that I cannot enter the game anymore and even entering games, cannot load game, move or interact with my pets or animals. How do I fix that?

[old oyster]

i did & it said i was linked to return to game but when i return to game its still same (as in actually the new account not the one its supposed to be)

[runic blade]

Okay it might be a different log it on mobile if you have a few. You will need to find the initial one before going on steam i believe. Lets wait for @woven hemlock as they know more than me with the binding of accoutns

[white warren]

If your computer account is linked to the wrong account and you want to link it to your mobile account, you can contact customer support to provide proof and request assistance for unbind the account.

[wraith crown]

I am playing games from my IPad. Isn’t that mobile version? I can only interact one pet per log in and Log in takes times to enter. For two days , I cannot play heartopia.

[runic blade]

Its does that to me too, only on pc tho with low graphics

[white warren]

Try to restart the game and repair the files, its because of the new update i think

[old oyster]

im confused as to how it got linked to the random new account to begin as earlier today i played it on my pc on my main account went did a few things around the house came back & then it was some how linked to this entirely new account

[wraith crown]

I deleted the heartopia and downloaded again yesterday. However it didn’t work either

[white warren]

Well its weird, you will have to contact the support center

[white warren]

What the problem?

Nevermind I Read it

Can u provide us more detail? I dont clearly understand the problem

[old oyster]

i already did this thank you for the suggestion tho O.o but i am curious what would happen if i deleted the new account (the one i dont want)

[white warren]

I mean , i think you will have to link your principal account🤷🏼‍♀️
But the support center will be able to answer you better

The moderator here dont have access to this

[wraith crown]

The game cannot be played with IPad and now after entering I can not play after 2-3 minutes

[reef goblet]

Is there anyone experiencing the bug where there's no residents inside the town?

[viscid mango]

Insufficient memory again after the update. Any fix? I still have 200gb+ memory where I installed the game. 🤷‍♀️🤦‍♀️

[last wagon]

So sorry for such a late reply! I was at work. No it doesn't give any error message and when I click the view button before placing it it says that I have all the building resources in the list

[runic blade]

Is the game installed on C drive or D drive? It needs some space in the C drive

[viscid mango]

My C has very few memory left for I install every games in D E and F.🥲

I don’t even know what to delete in my C. 💀🔫

[woven hemlock]

No worries!

Hmmm, the blueprints created before the maintenance seem to be bugging out in terms of displaying whether you have enough resources, but when i placed down all my blueprints, they placed fine as long as i had everything, and gave me an error if i didnt. It sounds like yours isnt placing anything down and also isnt telling you why, correct? Could you go back to the start screen and click ‘repairs’ in case its a matter of corrupt files? Might need to file a ticket with support center if repairs doesnt work, a bunch if things seem to have bugged out after the maintenance, this might be one of them

[woven hemlock]

Teleporting to a new town to reset your game should bring them back

[woven hemlock]

Could you describe what happens when you try to play? Does it freeze up, do controls not work, etc

[woven hemlock]

If you delete the new account (the one you dont want), it should free up that login, and you can link it to the original heartopia account

[woven hemlock]

If your pet doesnt have any action bubbles to interact with, there’s a temporary fix for it:

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[fiery anvil]

boat fisghing has been broken for 2 days, you just get kicked out fot he boat

how do i report that?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[iron sonnet]

First time here to ask where is my bizarre braided twin tails at ( red wig )? I logged out, checked mail and I clearly purchased it with stubs. please.

[slate lantern]

try checking the mirror

[iron sonnet]

oh I done closet and inventory dress up...will run back home to see

[woven hemlock]

Hair and facial features can be edited via mirror. The hairs you see in the dressup count as hats/wigs

There’s a mirror at Dorothee’s if you’re near the center!

It’s upstairs in the salon area

[quaint dawn]

My game freezes/crashes randomly at least once a day. I use android. Is there something I can do to fix it?

[iron sonnet]

Thank you so much--have mirror beside closet...even more pleased with changing colors (2 ways) 🙂

[woven hemlock]

The short answer is that the game isn’t optimized well, here’s some things to check for to see if they help:

Help! My game keeps crashing!

Some things to check for, based on what the community knows:

• (if PC) make sure you have sufficient space on your c drive, even if the game is not downloaded there, that’s where it passes information through.
• (if not PC) make sure you have sufficient space in your memory/ram.
  • (for all devices) you need about twice as much memory/ram as is recommended by the game, so that may be causing the crashes
• clear your device cache
• lower your graphics settings
• turn on memory optimization
• turn off snow effect
• if you have a lot of apps/programs running in the background, try closing them + any app overlays (such as Discord)
• check to see if your device has a software update
• (on PC) make sure your graphics card is up to date
• (on PC) try running the game as an administrator
• (on PC) if you have a firewall or antivirus, try putting heartopia as an exception/on the whitelist so that it can bypass

[last wagon]

Yeah normally if I dont have everything for blueprints they place anyways but without the missing things so im going through everything to make sure I have all the items, hoping that it works if I do that. I've already did the repairs, it re-download everything and it still wouldn't work so im rlly hoping its just different now after the update and you can like only place blueprints now if you have EVERYTHING in the blueprint

[woven hemlock]

I was able to place a blueprint, even though I didn’t have all the furniture, it just gave me a notice that there was some things that couldn’t be placed because I didn’t have enough of it. I think it’s worth opening a ticket to the support center since there was someone else earlier, who also had a similar issue with blueprints, not placing down. Do you happen to have an island? They said they were able to place fine on the island but not on their regular home

[last wagon]

No i haven't gotten the island yet, im level 29 rn. Other blueprints have been placing so maybe ill wait until I get the island to try and place it if it doesn't work when I have all the items. The one just won't work for the life of me, even when I import it to another bluprint and try to place THAT one down it doesn't work, but ALL my other blueprints even rlly old ones work. I'm just rlly not wanting to go through the trouble of having to rebuild it cus it took a while

[woven hemlock]

Hmmm, i wonder if its a specific item that’s causing the issue, is there anything in that blueprint that you didnt use in the other blueprints?

@last wagon

[last wagon]

Uhhhh its all the stuff I normally use in builds, im kinda boring and reuse furniture that I rlly like, if anything I suppose something I haven't used before in a build that it has is the magnolia tree/bush or smth, the small white tree thingy from the cinema event going on

Maybe ill remove that and see if it places then

[white warren]

There seem to be some individuals issues with blueprints since the maintenance. You can report this to the support center.

[last wagon]

I probably will yeah, thank you for the help🫶🏻 @white warren @woven hemlock

[fast wigeon]

Where the pink mushrooms located?

[old oyster]

i did but it said it would take up til may 1st before it deletes

i was able to get onto my main account (through other binded things but cant on steam til the new one is unbinded)

[sour idol]

Ok Got a Serious Question: How do I build a New Home or Improve my Current Home? It is SO confusing to me

I can go in Voice and Share my Area and a QC can guide me

English Please

[graceful marsh]

Bizarre mushrooms randomly spawn, there's no specific spot for it

[graceful marsh]

Design house using blueprint

[sour idol]

Ok HOW

I do not understand how to make it Bigger do I need to take up Everything

Is there a English Youtube on this

[graceful marsh]

1. Unlock more plots (so you can make it bigger)
2. You can make up to 3 story house
3. Design yourself

[sour idol]

Ok I got to expand but Darn if I can remember How to get a Plot open

Let me go see

[sour idol]

Thanks

[hazy verge]

Ok thanks for fixing the fan water and gathering berries .... but I still got yelled at ... like I could fix this

Why can't the load be increased to 40000 ... or make items less load heavy ... those eggs we just got takes up alot of load for example can this not get fixed so I can stop having to hear my friends and daughter fuss at me lol

[latent sand]

Hello Ive been encounter this problem since the update( yesterday)No matter i tried the cat track keep showing even i turn it off. I tried clearing the data and i even re installed the game. 🙁

[woven hemlock]

yeah it takes ~15 days to delete an account

on steam, you should be able to log out and then select the login method that you used for the original account, so don't click 'steam' as your login method, otherwise it'll just take you to the account you dont want to use

[woven hemlock]

devs/staff don't look in this channel, so gotta give feedback to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

do you see the quest for princess stella? untrack the quest, that should fix it

the quest wants you to feed your cat, which is why it keeps tracking them

[hazy verge]

@woven hemlock thank you ... have suggest it as well .. and will tell them make complaints there too ... have a blessed day

[serene phoenix]

hello i bought some heart diamonds and i never got them

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[serene phoenix]

i wanted to say thank you for your help by the way!! i really do appreciate it

[woven hemlock]

no problem! hopefully your purchase comes through for you soon!

[sterile rapids]

Hi! I need help with my paper trays, before I can place 5 paper trays but now it doesn't seem to work

[cloud ibex]

Gachapones For bird events, bug fishing, can you also get order coupons?

[sterile pelican]

Same problem here 😭 i even tried reinstalling the game and it’s still there 👹

[woven hemlock]

go to your quests, look for any quests that are related to a pet (eg princess stella), untrack the quest

[woven hemlock]

no, order tickets only come from the ones you get from daily quests

[brave talon]

i’m trying to pull my current house built out and it won’t let me and it’s not telling me why it’s not letting me pull it out

[woven hemlock]

do you have it saved as a blueprint, and when you try to apply, it does the transition screen but then nothing happens?

[woven hemlock]

i tried to search the server for the "failed to save operation" message, but couldnt find any solutions for why it appears does it appear when you try placing down other objects? or only the paper trays?

[unreal shale]

Anyone else having this happen?

[drowsy tulip]

Yes, me too!

[woven hemlock]

noticed it in my game earlier too, room is lit but the exhibits are dark. can open a ticket with support to let them know its happening

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sterile rapids]

I tried to change a different blueprint but only the paper trays don't appear

[woven hemlock]

hmm interesting. and when you tried to place them back into the build, the game doesn't let you do so?

you can try going to the start screen and clicking 'repairs' to see if it's a matter of corrupted files, but it might be something to check with support about. a bunch of different things in the game broke after the recent maintenance, this might have been one of those things

[sterile rapids]

Yesss, I tried many different ways but it doesn't really work.

[sterile rapids]

Yup I did that too. Thanks for your concern

[bold walrus]

Please fix the bug on eagle owl, i saw it flying and hovering on air and land 😭 . It also flies extremely fast to different locations even when you're far away from it.

[grim summit]

Hey I’m missing one of my emotes (the elegant turn one) and it was there a couple days ago and in azures shop it says sold out so idk what happened can i please get my spinny spin back lol?

[fickle bolt]

anyone else getting this ?

[woven hemlock]

devs/staff don't look in this channel, so gotta give feedback to their support center~
as a side note, some birds are so sensitive to the distance you are from them that you'll need to use the bush until you're a high enough level to get closer without startling them

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hushed jackal]

help pls T T
I’ve already tried reinstalling the game and verifying the game files on Steam, but the issue still persists.

[grim summit]

Ty Ty

[woven hemlock]

it's a common error due to the game's poor optimization when connecting to networks, can try the things below. VPN is usually reliable to get people into the game, if nothing else works

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Try to uninstall the game, then manually delete every file related to Heartopia from your PC, then reinstall

If that doesn't work, can try this: https://www.youtube.com/watch?v=KrLPvUVj784

[reef locust]

Yes, and I'm also on the American server, I think it's an issue with our server. I read in another post here that Colombia recently had this problem too. Edit: Read someone tried VPN as a solution, it worked!

[marble vapor]

has anyone have the problem where you try to unlock the festival pack by purchasing it but won't unlock for them?, if anyone knows please help me, i've tried purchasing it thru apple twice but the game won't budge by unlocking it

[woven hemlock]

can you click 'select festival pack' and show what that screen says?

[frozen barn]

Im having issues to with the " failed to join server check network connection " 2 of my other friends are having the same issue I've NEVER had this issue

[reef locust]

There seems to be an issue with the American server rn, VPN seems to fix it, otherwise you'll have to wait. Proton is free.

[woven hemlock]

it's actually a very frequent error message from the game, due to the game's poor optimization and not because of your network strength. can try the things below, VPN is usually reliable to get you into the game if nothing else works

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[frozen barn]

Yeah i got vpn

[tawny copper]

whats this letter about

i didnt make any report

[marble vapor]

i've done that twice last month, even tho it says its unlocked it won't budge (i've contacted support on this too)

[woven hemlock]

might be the game just delivering items that went missing after the recent maintenance? did u have the sugar in your backpack/warehouse before?

[tawny copper]

i dont think so

and it only gave me one

[woven hemlock]

clicking 'select festival pack' should take you to the screen with the passes, if you have an active pass on that screen, it should stop you from buying another pass. if it's letting you buy the same pass multiple times, it means the game isn't actually registering your purchase, so you don't have an active pass at the moment

[marble vapor]

good to know, thank you very much

[woven hemlock]

like this, it says 'purchased' instead of the price

[marble vapor]

brb really quick

[fringe yacht]

it’s been doing this all day i was only able to get in once. it isn’t letting me in the game it either says this or a bug fix refresh screen

[woven hemlock]

try the steps here, vpn is usually reliable to get into the game if nothing else works

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[high wasp]

Why can't I open the game and I have good wifi

[fringe yacht]

that’s happening to me too and they are just telling me about my wifi or my vpn when i’m using no vpn and i’ve only had this issue starting today.

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors.

[marble vapor]

@woven hemlock here’s the evidence (I had to censor some stuff before posting these here)

[woven hemlock]

hmm yeah, the game isn't registering the purchase. unfortunately, for billing issues, you'll need to work with the support center directly, since the people in this channel are just players like yourself, but there's a couple of things you can double check if you want to try and troubleshoot first while you wait for a response from support

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[marble vapor]

already did that minutes ago

[woven hemlock]

can check through the troubleshooting things i sent then, otherwise will just need to wait for a response from them

make sure to check back on the ticket you opened, the game doesn't notify you when they respond

[high wasp]

It has been starting yesterday

[marble vapor]

yeeee, the repair option did not work, i need to wait what support says, thank you tho

[woven hemlock]

hopefully they can help get hte pass to you!

[marble vapor]

for sure

[naive sonnet]

Hii! Yes, Mollyy shared the same tip to fix it last night too, its working now. thank you 🩷

[pseudo charm]

Hi! I have been getting the same problem!
I can open it in my phone but not on the pc (same WiFi)

[brave talon]

it’s saved, but it still won’t let me bring it out

[fickle bolt]

thank you !

[pseudo charm]

I am also having this problem, but only on pc.
I can open the game in my phone no problem

Can confirm it. I tried with a VPN on my computer and it worked!

With the VPN I am having this issue…

[spring ridge]

Why can't my account change the house blueprint even though there's no notification that the warehouse or bag is full, every time I try it always goes back to the initial house

[hushed jackal]

thanks for help!
I fixed it. I deleted the folder in AppData > LocalLow > xd

[woven hemlock]

do you have any items used in that blueprint that are different from any other blueprints you have saved? wondering if there’s a specific item causing the blueprint to bug

could also try editing something in the blueprint (eg moving a piece of furniture) to see if that fixes the bug

it’s probably worth reporting to the support center too, so that the devs can look into it

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[fringe yacht]

i missed a whole day of dailies because i can’t log in. i was able to log in once today but i was lagged out of my world and it isn’t my wifi it isn’t letting me in the game period. i even deleted and downloaded the app again. i already tried to do a bug fix on the app and it still isn’t working

[fringe yacht]

i had issues with payment before it caused me to lose my old account their customer service wasn’t helpful

[floral pier]

I can’t log in. I’ve redownloaded and still same message.

[dense moat]

I thought it was just me, can anybody else not log in rn, it won't even load

[woven hemlock]

blueprints might be a bit bugged right now, some players have also said they’re seeing a similar issue with some of their blueprints. worth opening a ticket with the support center so they can look into it

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

if you click confirm and try again, do you get the same error message?

[woven hemlock]

when errors like this happen, its usually an issue with the game’s ability to find your network, not with your network itself. can you try the things below and see if any of them work to get you into the game?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[opal tundra]

SAME ._.

[woven hemlock]

can you try the things below and see if any of them work to get you into the game? vpn is usually reliable if nothing else works

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[pseudo charm]

It worked with VPN. But the game is very laggy now

[woven hemlock]

try switching your location in the VPN to singapore, ive heard from other players that stabilized the connection for them

[pseudo charm]

I’m current in Japan with my VPN. But I can’t chose a specific country lol

[haughty carbon]

Use cloudflare warp (1.1.1.1); just launch the game, get-in and turn off the warp

[pseudo charm]

Sorry, I have NO ideia what this is or how to do this 🫠

[floral pier]

Didn’t work. Thanks.

What changed that we are having to go around to load?

[woven hemlock]

did you try both VPN and DNS?

[pseudo charm]

VPN worked for me, a little laggy. But I’m able to do the dailys

[woven lake]

Mine is not working at all

[woven hemlock]

the games optimization isnt good, so it loses connection with networks often. it cycles around different networks, its a game issue and not the network itself

usually, at least

[woven hemlock]

Cloudflare DNS is similar to VPN, as far as I’m aware of it’s also free. Can try that if you want to try an alternative, it’s recommended by one of the helpers here also

[floral pier]

I don’t know how to do any of this. If I have to go around, I’d rather not.

[pseudo charm]

Do I still need to use VPN? Or just dowload cloudfare?

[pseudo charm]

An then do this

[woven hemlock]

unfortunately if you dont want to try VPN or DNS, i don’t know how long you’d need to wait for the game to figure out the connection on its own

[haughty carbon]

for pc just google cloudflare 1.1.1.1; for mobile search in any store for 1.1.1.1
you just need to turn on

[woven hemlock]

wouldnt need to use VPN while using cloudflare. from what the helper told me, you dont need to download anything to use it, but i havent personally used it before

[floral pier]

I don’t use on pc. Ipad or mobile.

[pseudo charm]

Proton VPN works on iPad or mobile. Just download the app
They have a free plan (no streaming sites and no chossibg the country) but it works super well and easy to use it!

[haughty carbon]

The app name for ios is: "1.1.1.1: Fast internet"
and for android is: "1.1.1.1 + WARP"

[marsh palm]

Can confirm that searching 1.1.1.1 in Google play then downloading the app. You use the app. Hit the prompts. Then cut on the connection. Will get you into the game. Super easy.

[nova hull]

Hello I need help with my game, it keeps saying insufficient space when I opened the game(on steam) even though I still have a lot of gb left on my storage.

[woven hemlock]

Make sure to clear space on your c drive - the game passes information through there even if the game is installed elsewhere

[nocturne summit]

Well im done..not another penny...can't even login

[pseudo charm]

I used the VPN to log in the game and then i turned it off. Fixed the laggy and now i can play

[nocturne summit]

Can't even get past login screen

[pseudo charm]

Try VPN

[pseudo charm]

can you try the things below and see if any of them work to get you into the game? vpn is usually reliable if nothing else works

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[nocturne summit]

Done

[copper juniper]

Helppp please 🙏🏻 my login screen loads normally, but the login button doesn’t appear… I’ve already deleted and redownloaded the app on my phone (ios) but it’s still not showing… idk what to do .-.

[white warren]

Can you try switching to airplane mode for a few seconds and then restarting the game?

• Forget your Wi-Fi network and reconnect manually
• Switch to a different connection:
  LTE - 5G

[copper juniper]

I’ll try it!

[haughty carbon]

u can also try 1.1.1.1 app

[copper juniper]

Tried on my 5G and got a pop up saying “failed to get server list. Try again later.” 🫠

[white warren]

You are on mobile or PC ?

A lot of people are having this problem today... Have you tried completely restarting your device?

[copper juniper]

Mobile. iOS. I’ll restart the phone and try again.

[gleaming tapir]

Failed to get server list is definitely in effect for me as well .. I can’t get on mobile nor steam .. definitely not a WiFi issue

[white warren]

Can u try with LTE - 5G please

[edgy roost]

Hello I’m looking for help please my game has been working fine until this morning my screen has a pop up that reads “ failed to get server list. Please try again later” I play on my iPad

[copper juniper]

Nothing’s working…

[white warren]

Try to use LTE - 5 G please

I'll let the team know

[copper juniper]

Same here on my iPhone. Definitely something wrong with the game.

[edgy roost]

Oh ok I was worried it was me lol

I’ve tried updating , restarting and reset WiFi and nothings working

[copper juniper]

Yup. Not a “we-problem” at all then 🤣

[white warren]

• Please try to repair the files in the top right corner of the game
• restart your router
• Forget your Wi-Fi network and reconnect to it
• Enable airplane mode for a few seconds, then return to the game
• Use LTE or 5G
• Unplug the cable
• Use a VPN Just the time for log in
• restart your device
• Uninstall and reinstall the game (make sure you've linked your account first) )

If nothing works, please open a ticket via @twin yacht with details such as your device, region, and in-game server. ( america, global etc )

[cunning bridge]

Hi y'all, I also am having this error. It's definitely not my wifi since work is pulling up just fine (unfortuantely LOL) But I can't log in with Steam, Taptap, or mobile

I'll try 'verify integrity' in Taptap rq

[sharp hatch]

I've restarted/redid the wifi-reconnected. Unplugged cable etc. Still failed to get servers. My wifi is fine - i sent a ticket.

[cunning bridge]

Sadly the verify integrity did nothing... This is probably a dumb question but to open a ticket do I just DM this bot?

[wet adder]

Yes

[white warren]

Yes !

[cunning bridge]

Thank you! 😊

It says I can't send a message without adding them as a friend but I don't see an add friend option (my own discord settings) Any advice here?

[white warren]

Normally, you send them a private message, verify your Discord account, and then select the server you want to send it to.

Have you set your private messages to private/closed?

[cunning bridge]

Yes, to keep randos from DMing me haha

[white warren]

Please open them just long enough to write to Modmail

[cunning bridge]

Sorry, me again, @twin yacht is not working for me either I dont know what I'm doing wrong, this is the only site that won't open for me, I've tried on my phone and on my PC

I just Uninstalled and reinstalled the game on my PC and getting the same error

[white warren]

Ehhhh this is weird, what's your browser ?

And can you show me exactly what it said when you sent your message?

[cunning bridge]

I'm using Google chrome on PC (tried regular and incognito) and I tried Edge too. I think Google chrome on phone too.

[white warren]

Look the pinned message please, the first one🩷🫶🏻

[hazy walrus]

Hi, I haven't been able to log in, what can I do?

[white warren]

Look the first pinned message please

[cunning bridge]

Sure, heres a screen recording

[white warren]

Do you have an ad blocker on your website?

[cunning bridge]

Nope, I've never installed one

[white warren]

Try with wifi too please

If that doesn't work, check to see if there's a Discord update available or try reinstalling it; sometimes Discord can be weird...
Because the problem isn't our fault

[foggy egret]

After using a VPN it worked for me. Before was also getting failed to connect to server message.

[cunning bridge]

Just tried with wifi and same error, tried on my PC which is hard-wired in and same error.
How can I put in a ticket if I can't get this to work?

[white warren]

Thank you for your update

[white warren]

Do you try :
login with wifi
restart discord and try?

[cunning bridge]

Yep, this is the only site that's not working on both phone and pc

[white warren]

By the way, please note that this issue has been reported to the team, and we are currently waiting for an update. Have you tried using a VPN?

[rough vine]

Is anyone else having issues trying to log on? It keeps prompting me to download, and when it's finished, I can't even get into the game. It's the same on my PC and phone.

[cunning bridge]

Okay thank you, I'll have to try the VPN later, used all my play time troubleshooting and now i have to head to work

[white warren]

Good work, sorry for this inconvenience 🫶🏻

[white warren]

What error message the game tell you ?

[edgy roost]

Mine did the same thing too

[dull bane]

have anyone experience that big trees didnt drop rare timber anymore after update?

[rough vine]

No error message at all. The patch finishes loading, and there is no start button. I closed the game, tried logging back in, and it makes me download the patch again...

[frank monolith]

Yessss it tells me this

[runic blade]

Its not guaranteed. You can 0 to 3 logs a tree

[white warren]

Look the pinned message please

[runic blade]

Try this

[white warren]

You play on steam ?

Can u try try restart the game and use LTE / 5G ?

[narrow kettle]

Steam is not loading either. I did DM

[polar parrot]

Been stuck on loading at 39% saying Insufficient Storage, never had this problem before the latest maintenance, please help

[raw grotto]

Really looking for a way to obtain information on upcoming preset houses and the DG Levels that they would be available. I’ve looked in game and all over online but nothing is available. Thank you in advance 😊

[runic blade]

How is the space in your C Drive?

[polar parrot]

I have like 3.5 gb left, but I've been worse, like 600mb left but I still can play it

[runic blade]

You need minimum of 5gb and that was a few maintenance ago. You need more breathing room for the update

[white warren]

Unfortunately, we're just players and Discord moderators; we don't have that kind of information.

[white warren]

Please look the pinned message and try the options

[polar parrot]

thanks, I'll try

[dusky flame]

Wait its a bug?

[white warren]

Can you provide us more detail?

[white warren]

You dont have the start button? Then, yes

[dusky flame]

Ah

[raw grotto]

Thank you very much 😊

[dusky flame]

Im trying to find ingame feedback

[magic anchor]

My friend is having this same exact issue playing on steam

[white warren]

What you mean exactly ? What you try to do?

[white warren]

Look the pinned message and try the options

[dusky flame]

I cant find the channel

[runic blade]

Should appear when you click the mic

[dusky flame]

Oh

I dont get that because it doesint let me play

[runic blade]

Okay, can you access the main menu at least?

Ohh you got no start button, try a proton vpn

Or these steps

[dusky flame]

Oh i was already trying to do those steps wirhout knowing, i turned off my wifi and am using data

[white warren]

for the issue '' failed to get server list

i need your cooperation please !

• Which server are you
• Who is your internet service provider?
• Your Region

Thank you 🩷!

[sharp hatch]

ATT - American/Wifi/Missouri (STL)

[golden belfry]

already tried all those, heres a recording of what happened if its helpful! i also already tried repairing the download

[sharp hatch]

i tried repairing too - didn't do anything for me.

[opaque yoke]

WELL whats oig on here

[astral smelt]

AT&T - American

[dusky flame]

America and i dont know what internet i am on, and im in oaklahoma

[cinder tusk]

Tmobile american NM

[white warren]

Thank you

[golden belfry]

also at&t for wifi provider and 5g data
america server

[white warren]

Thank you!

this would help us a lot

[craggy geode]

America server and pioneer internet (if i recall correctly) (oklahoma)

[reef locust]

America, Optimum (their mobile plan uses the T-Mobile network), Texas

[high topaz]

AT&T - American/Wifi/Texas

[runic blade]

Okay!! Seem to be america let me check my steam account as its america too

[white warren]

Thankkkk you so much

[dusky flame]

Wanna be friends?!

[gleaming tapir]

American , AT&T , Texas

[dusky stirrup]

American / Att wifi / Missouri Midwest

[hollow flower]

Anyone else's tools bugging? Mine default to the long press function

[golden belfry]

my friend who’s located in canada can join the game if it helps

[white warren]

Make sure nothing is interfering with your Bluetooth connection, and unplug your keyboard, mouse, and gamepad in particular 🎮

[white warren]

Yep im in canada and i can too.

[dusky stirrup]

Heartopia is the only thing not working for me, I wfh and all my other apps are working. 🥺

[golden belfry]

im asking my friends living in the west and east of us if they could join the game and im still waiting on their replies

[runic blade]

"Heartopia ne repond pas" give me a minute

[dusky stirrup]

I have a cousin in California that is on the American server and she can’t log in either

[chrome goblet]

yeah i cant get it to work. ive done everything even uninstalled and redownloaded .ATTN Wifi , Arkansas usa

[dawn scaffold]

I haven’t been able to log in for Anaerican server either on IPad or computer it keeps saying failed

[grand tangle]

cant mine to work either

[golden belfry]

i think mods are gathering data about it rn

[runic blade]

I just get white screen on my steam save

[dusky stirrup]

I love Arkansas! I’m going to eureka springs in two weeks 😍

[runic blade]

Will wait and hopefully it loads

[high topaz]

If anything this has taught me I most definitely have an addiction to this game

[dusky stirrup]

^ same ahahaha

[white warren]

UPDATE for the problem : Failed to get server list

We need your cooperation once again

We ask all of you to open a ticket via @twin yacht , we need more information about it 🩷

You will have to open your private message for dm modmail

We understand that this is frustrating and time-consuming, but we need more information so that the team can identify the problem.
Thank you !

[chrome goblet]

how do we open a ticket

[runic blade]

Dm the bot the issue and accept the permission and choose Heartopia

[runic blade]

Update, America works for Canada, with rogers wifi

[edgy roost]

@white warren in tried sending a message when it ask to verify i can’t find sever

[chrome goblet]

samee

the modmail bot is not working

[white warren]

Org i hate discord. Can you please try to restart discord completly ?

Modmail work, i receive some ticket

[solemn aspen]

how do i bind my steam acc from pc to iphone? my iphone wont log in but my pc is fine

[dusky stirrup]

Same here modmail is not working

[runic blade]

You need to log in with a google or facebook account youve never used before on your steam save. Then log in on mobile with the same email used on steam

[solemn aspen]

oh ok

unfortunately my emails all been used lol

[pseudo garden]

Guys what do i do?

[crimson cargo]

I’m in Eastern USA and I can log in as well so it’s not the entire USA

[dusky stirrup]

Maybe the universe said we’re all too addicted to heartopia and is telling us we need a break 🥺😓😭😭😂😂😂😂 I just need some sugar from Dorris hahaha

[white warren]

Im coming back to you with modmail issue.. cause its worked so i dont know why Your Modmail isn't working

I just need some coffee hahahha

[runic blade]

Question

Do yall have dm closed?

Modmail wont work if so

[white warren]

I love you molly

[dusky stirrup]

Dm closed????? I’m new to discord so I have no idea

[crimson cargo]

I have coffee rn
White chocolate mocha iced coffee, my favorite

[copper grail]

am i just unlucky or are blueprints bugging? just edited a blueprint and when i saved it and went to reopen it none of it saved im crashing out LOL

[runic blade]

Check in settings, content&social

Mine is locked

[dusky stirrup]

Mine is on

[cinder tusk]

the mod mail issue isnt something mods here can fix its an issue on modmails end

[granite marten]

mod mail link is broken for me. It will not pull up the web page.

[long nymph]

Is anyone having issues w log on into the America servers?

[copper badge]

I uninstalled and reinstalled the game. Every time I open it up it keeps getting stuck at 39%. Is anyone else having this issue?

[cinder tusk]

message @twin yacht

[white warren]

Arghhhhhh

[magic sphinx]

Me

[edgy roost]

@white warren I tried again with a different device I’m getting the same issue cannot find server when trying to verify

[white warren]

I asked about Modmail, but that bot is not under our jurisdiction; I'm waiting to hear back.

[runic blade]

Pc? Hows the space in your C Drive

[white warren]

[long nymph]

Oh no we are all having the same issue then 😭

[cinder tusk]

thank you for your patience this morning

[edgy roost]

Yes thank you for the help I know it’s a bunch of us

[copper badge]

I haven't checked if it's working on my PC. I am on my phone currently. When it eventually does load up there's no play button

[high topaz]

For me it's PC that's not working!

[runic blade]

What about your phone storage? Or it does load? Okay thats an issue we are trying to investigate right now

Can you dm @twin yacht

[cobalt remnant]

I am unable to open the modmail. I also cannot load the game

[opaque gust]

the modmail link isnt working

[robust ermine]

yep

[cinder tusk]

mods here have no control over this it is on modmails end

[twilit cape]

My Pets are not wearing the outfits

[long nymph]

Yeah im not able to even verify the mod mail it isnt working for me either

[white warren]

Thank you guys, please be patient.

We don't control the Modmail bot; it's not our doing.

For now, we've received a few tickets, so we'll rely on those. We're sorry about this. If you manage to send a message to Modmail, please don't hesitate to do so.

[cobalt remnant]

I was able to send one but it cannot be verified

[copper badge]

Yeah same thing for me too

[magic sphinx]

If you guys turn off your wi-fi the game will work

[long nymph]

Yeah same here.

[dusky stirrup]

I tried that but it still doesn’t work for me.

I have even tried using a vpn but I still get on

[robust ermine]

I appreciate the kindness to help us, thank youu

[dusky stirrup]

Thank youuuuuuuuu

[high topaz]

Hey friends! Just wanted to let people know that after using VPN for Canada (cause I saw yall had no issues) I was able to log in!

[dusky flame]

How do you get a vpn on phone

[high topaz]

So the issue must be related to the US servers!

[long nymph]

U have to turn ur wifi

[high topaz]

You might have to check if there are vpn apps on the phone, I will say that most VPN apps do have a paywall

[edgy roost]

Doesn’t work

[dusky flame]

Found one

[magic sphinx]

Are you on your phone or PC

[dusky flame]

Nvm it has paywall thats hidden

[edgy roost]

iPad

[runic blade]

Use this one

[crimson cargo]

Nope, I’m in the USA and it’s working. May be regional or a certain internet provider

[dusky flame]

Im on iphone

[cinder tusk]

please message @twin yacht

[stiff flame]

I'm on PC

[runic blade]

Proton vpn wont show up?

[dusky flame]

I found it

[runic blade]

Okayy, that one has a free plan

[stone orbit]

I can't DM them :/

[dusky stirrup]

THANK YOU SO MUCH! It worked for me, I’m in! 😭🙌🥹

[high topaz]

I got you!! I WAS FEININGGGG 🤣

[dusky flame]

Got it

[vale moth]

iPhones have a vpn option included meanwhile 👀

[vale moth]

Why?

[white warren]

The bot seems broken

Wait i show you

[stone orbit]

It says they are not accepting DMs

[cinder tusk]

VPN worked for me as well

[runic blade]

Not accepting dms is because your dms is locked

[analog meteor]

same happening to me

[runic blade]

The issue with modmail is the link wont open

[edgy roost]

Can you tell me what to do please

[dusky flame]

It worked!

[sly current]

😔

[vale moth]

Hhhh weird

[runic blade]

Yes vpn will work as it works for everything lol

But not everyone like the vpns

[foggy wraith]

Should i try dm modmail(?) and see if it worked?

[runic blade]

Did you ever dm them before?

[stone orbit]

It's not

[runic blade]

The link that wont work is the permission link

[foggy wraith]

I did

[runic blade]

Okay, it will work. It seem to not work for new players trying to accept bot permission

[foggy wraith]

Oooh~ okay i see..

[sly current]

Which region do you place?

[magic sphinx]

I hope this problem gets fixed soon

[cinder tusk]

Canada

[vale moth]

For the affected ones, which can’t use modmail: is your account verified here in discord?

[edgy roost]

What did you do for it to work?

[dusky flame]

Proton vpn

[cobalt remnant]

For those in the US servers I totally recommend Proton vpn. It is completely free and works I am able to get into the game

[stone orbit]

Not sure what you mean by this but my email and phone numbers are verified

[vale moth]

I mean the 2 factor authentication here

[cinder tusk]

I have used modmail in the past where it worked but it is not today. I am verified

[vale moth]

Well okay. Thanks for your feedback

[stone orbit]

Can confirm using a VPN works for me - just used one I already have and connected to Canada

But it did not work when connecting to US

[magic sphinx]

It works for me too on my phone

[void kelp]

😐

[digital lintel]

i'm having lag problems since some weeks, my phone is good and have capacity for the game. for many weeks i hadn't lag but now it's worsening. any help with this or anyone relates to the same problem?

[white warren]

UPDATE for the problem '' failed to get server list ''

The problem is solved now ! 🫶🏻

[magic sphinx]

Can you get banned for using a VPN

[runic blade]

Noo

[candid arch]

Why my game not working

[magic sphinx]

Okay thanks 😊

[candid arch]

It say failed to get servers list

[runic blade]

Try the vpn just above

[digital lintel]

can anyone help me?

[candid arch]

Is safe tho

[runic blade]

Yess

[candid arch]

Okay

Oh my god thank youuuuuuuuu

[runic blade]

it could be due to a number of reasons, but the game is simply not optimized well 😔

• If you're lagging when near player houses, it’s probably because the game is struggling to load in their house. Can move to a town with less people to try and lessen the number of assets being loaded
• Try clicking ‘repairs’ in the start screen in case it’s a matter of corrupted files.
• Try rebooting your device to see if your device just needs a nap
• Check to make sure you have enough space on their device - the game uses a lot more memory than it reports, so if you're close to full, it may cause lag
• Make sure your device isn't overheating
• You can look in the in-game graphics settings (Watch >> Settings >> Graphics) and try moving some of the options around to see if any of them help with the lag, such as with object rendering/etc.
• Also in graphics settings, try turning on memory optimization
• can try turning off the ‘snow effects’ setting

[robust ermine]

work here, thank you guys

[runic moon]

It isn't working. I did all these steps and it didn't fix the problem.

[runic blade]

Its not same issue.

They are lagging

[digital lintel]

thank you, i lag from time to time independently from the place, my device is fine and has a lot of space, i've tried touching the graphic settings but didn't help, i'm going to try the memory optimization and snow things

[runic moon]

It works. Ty.

[stiff flame]

do i have to pay for a membership?

[runic blade]

Noo

[white warren]

No no !

Use the free version

[stiff flame]

ok

[dusky stirrup]

I have an iPhone I downloaded this for free and I can now log onto the game with no issues

[runic blade]

-# see how much vpn helps! thank god for it lol

[stiff flame]

does it work for pc?

[runic blade]

Yes

[stiff flame]

so i tried it and it kept sending me to eurpoean areas. I'm in America and its not working

[runic blade]

You need to set the vpn to Canada

[undone sorrel]

Anyone else not get their gachas for dailies today

[stiff flame]

it wont let me in canada vpn

[nimble flower]

hi! im from brazil and the game inst working, anyone else?

[fringe shell]

the srvs won’t load on ipad or pc, it’s not the wifi itself, i alr reset it

[runic blade]

Try to check if theres any outside of Unites States

[nimble flower]

Is there any official statement?

[runic blade]

@fringe shell Yes servers has a bit of an issue, please use a proton Vpn and set it to canada or any outside of Unites State. They are still investigating it and this can help you get in the game

[stiff flame]

still saying i need the upgrade- aka mambership

[nimble flower]

thank uuuuu

[runic blade]

Are you using Proton?

[stiff flame]

yes

[runic blade]

Proton has a free plan

[stiff flame]

im on the free plan. i click the country (canada, usa, or mexico) and it says i need to "upgrade"

[fringe shell]

when r they gonna fix this???

[runic blade]

It shouldnt ask to upgrade, tried any of the free country?

[runic moon]

I'm using the free version, it's connected to Netherlands and it's working.

[stiff flame]

i can try but they're all in europe idk if it would make a difference

[runic moon]

But idk if it's ok to be connected in Europe

[neat knoll]

I got stuck in one place while on boat #1 for a fishing event!

[runic moon]

Because I couldn't choose the region, it connected automatically

[stiff flame]

im in netherlands...lets see

SUCCESS!!

[runic blade]

Yay!! Okay so Netherland works aswell

[faint vault]

Do you have a controller connected, by chance?

[rich cobalt]

Is anyone else having the issue of it not letting you load into a server? I know my internet is fine and I’ve tried everything

[runic blade]

Yes servers has a bit of an issue, please use a proton Vpn and set it to canada or Netherlands. They are still investigating it and this can help you get in the game

[rich cobalt]

Thank you!

[neat knoll]

no, I'm playing on mobile with touch controls! I was onlhy able to move after eating some food that was offered to me!

[faint vault]

oh, were you out of energy? lol

[faint bone]

On a gaming PC, tried repairing, even played another game, ALL MORNING Heartopia has said that it Failed to get server list. I know it's not my net, I'm wired into it. It worked fine yesterday, why can't I get in today? And I don't have a VPN cause I can't afford them.

[neat knoll]

no! really don't know how I got stuck to the side of the boat!

[runic blade]

Use this one, it has a free plan and set it to Canada or Netherlands

[fringe rover]

I've noticed there's this thing that started happening either today or yesterday, but when you're in your bag and long press to select and hold things to store multiple items it used to go back to letting you select items individually to hold, place, etc.
Now if you hold to select then hit store items, and go to click on something else to hold, place, etc. it starts selecting things in bulk still to store. The only way to make it stop is to close out of the bag menu entirely then open it up again.

This isn't a huge issue, just a QoL thing that started acting different after the update it seems?

[faint bone]

I don't use my phone to play. I use a PC. ONLY. I don't do mobile.

[runic blade]

Its on Pc aswell.

[fringe shell]

srvs not loading is so annoying when r they gomna fix this??

[runic blade]

Srvers has a bit of an issue, please use a proton Vpn and set it to canada or Netherlands. They are still investigating it, meaning no time when it will be fixed.
This can help you get in the game. Its available on PC and mobile

[fringe shell]

i should not have to depend on a vpn to play this

[runic blade]

You need to now set the stack off after using it, annoying change i find

[runic blade]

Its temporary, it will be fixed i just dont know when

[feral hound]

Is it raining indoors for anyone else?

[faint vault]

Visual bug, it might help to switch to a new town

[gleaming tapir]

So playing the game on mobile is fine but on pc is where the issue is continuous with the server issues

[solemn shadow]

i think so :( i cant access it on my pc

and i dont wanna play mobile bc it lags so bad

[gleaming tapir]

Yeah I had to uninstall and reinstall it on my phone and on my iPad and it works fine but on my PC it still gives me that failed server list message

[gleaming tapir]

And yes I agree , it’s so much better on pc and I’m hoping that maybe they will bring it to console 🥲

[barren panther]

Is anyone else having troubles logging in?

[white warren]

Use the proton vpn, look the pinned message @gleaming tapir

[white warren]

Failed to get the server list ?

[barren panther]

Mine will not display the login at all, just a picture of the loading screen and no options to play or chose a town at the bottom, the options are missing. I’ve uninstalled and reinstalled and that didn’t work. I’m on mobile. Thank you!! 😊

[white warren]

Can you try with another type of connexion?
Like 5g / LTE and restart the game

[vapid breach]

Im having this issue, my network is perfectly fine. i was able to play yesterday morning but when i tried getting on again last night it started saying Failed to get server list

[kindred parcel]

Is there assistance for pc?

[white warren]

Look the pinned message, use proton vpn.

We are currently investigating this issue; for now, here is the temporary solution

[white warren]

How can we help you?

[kindred parcel]

I’m having the problem with logging in as well, it restarts my entire account from the beginning

[white warren]

It said '' failed to get server list ?

Ohw nevermind

[barren panther]

Thank you so much for the help

[kindred parcel]

No it just has me fully logged out and when I sign in using steam, which I’ve used this whole time, it has me starting from scratch

[white warren]

Can you try logging in with your email address the same of steam?

By the way, have you been playing Heartopia in the last few weeks, or has it been a while since you last played?

[kindred parcel]

I played last night

[white warren]

Do you have accès to the setting on the home page? You'll need to contact the support center to report this issue. We don't have the same access here.

Setting -> support center -> Contact customer service

[kindred parcel]

Ok thanks

It’s fixed now, I just had to relogin in manually, thank you!

[fringe rover]

Ahhh, I see. It is annoying xD but at least you found a better workaround until it's fixed than having to close out of the bag completely.

[vapid breach]

Is this temporary for pc as well? sorry i should have mentioned I am on pc and not mobile

[mighty forum]

I'm playing on steam deck and I'm going to try uninstall it and re install

[lucid hollow]

What do I do when the Music I bought became like this? ;u; My Prontera Music Disc nooo

[dusk veldt]

anyone having failed to get server list issue?

[glad breach]

Me rn

[woven hemlock]

Can reach out to support to let them know, most likely is a bug since they adjusted the pet clothes mechanic recently

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dusk veldt]

ive already reset my router. iver already repaired my files.

[mighty forum]

What do we do if it won't let us click on the headset?

[white warren]

Its work on pc too temporary

[woven hemlock]

Have had some players say the cd fixes itself after some time, not sure what causes it. Can send it to the support center so they can look into it as well

[white warren]

Please look the pinned message for this issue

[vapid breach]

ok thank you!

[woven hemlock]

Which screen are you trying to access the center from?

[mighty forum]

The home screen

[woven hemlock]

-# wow lots of ppl in here today

[woven hemlock]

The screen with the start button?

[mighty forum]

Yes right now I'm re installing it so I'll see what happens 😊

[dusk veldt]

i already tried the uninstall re install. nothing works

[white warren]

Please for the problem with the server list look the last pinned message.

[woven hemlock]

Need to click the gear icon first from there, the headset icon / support center is hidden in there. Also need to be successfully logged in, so if the game is having issues with the network connection, which I see many people are having today, might be difficult to reach the center

[dusk veldt]

cant click on the support button. cause it fails to find lists.

[mighty forum]

Ah okay thank you 😊

[white warren]

#technical-help message

[dusk veldt]

this is technical-help

[white warren]

We are still looking into the issue. Please click on this blue link; it will show you the message I was trying to show you.

#technical-help message

Your problem is that you can't play because the game tells you : '' failed to get server list '' ?

Right?

[woven hemlock]

@white warren is this another specific network issue like when globe users were having trouble? I see a lot of America server users making reports while I was scrolling logs

[dusk veldt]

yes

[white warren]

So look my message please

[white warren]

Yes. We believe this is related to the internet service provider, but we are still investigating. This mainly affects users in the United States on the America server.
You can see the two last pinned message

For now, the temporary solution is the vpn.

[dusk veldt]

no it is not my internet provider. when my internet has no problem with their server. this is a American Heartopia server issue.

[woven hemlock]

Sounds good

[white warren]

As I mentioned, we are currently investigating the cause of this issue with the game.
Thank you for your understanding and patience.

In the meantime, you can use a VPN temporarily if you wish to play. If you have any further questions or concerns, please feel free to contact us via @twin yacht .

[runic blade]

Yes i mostly send them to proton vpn with Canada or Netherlands till its fixed

Also seem to mostly affect people in United States

[white warren]

Well~ Its only the US

🥲

[woven hemlock]

Probably similar to the previous times, related to a specific network

[white warren]

Yup

[woven hemlock]

the other times, users were able to get in via vpn, but it would disconnect immediately once they stopped using vpn. Had some players yesterday who said the game still connected when they stopped vpn, but ping was so high it was hard to play

[sour mirage]

Is everyone having the same issue? Not being able to load in because there’s an issue getting the server list?

[glacial hare]

Same can't log in

[white warren]

@glacial hare @sour mirage Please look the pinned message here

Its a general issue for US

[mighty forum]

Also just letting you know for help if anyone is playing on steam deck... re installing it doesn't work sadly lol

[white warren]

We know, thank you very much

The temporary solution if you want to play is the last pinned message here

[valid verge]

I have Same problem

[white warren]

Same* ?

[naive kraken]

mine just keeps saying ‘download error’

[valid verge]

Yes lol sorry typo

[white warren]

Haha then you can read the pinned message 🩷

[white warren]

Do you have screenshot ?

[sour mirage]

The pinned message says to get a VPN

[timid egret]

I'm not from the US, is this something general of the American Sv?

[white warren]

Yes, proton vpn is fee.

Your issue is a widespread problem that we are still investigating.
A temporary workaround if you want to play is to use a VPN.

[white warren]

Your issue is the server list too?

[timid egret]

Yes

[white warren]

What your region?

[timid egret]

And I'm from Dominican Republic

[white warren]

Do you know your internet provider ?

[timid egret]

Yes, Claro

Im on the American sv, just pointing out its not just on the US

[white warren]

Okay, can you try these options first please : #technical-help message

if its not working then use these temporary vpn

[white warren]

Thank you

[faint vault]

-# lol it's been a very busy morning

[timid egret]

Let me try, also I'll try with my vpn

[white warren]

Yup 😭

[timid egret]

I just read the list, tried all already except for vpn LOL

[white warren]

Oh

Then okay xD

[timid egret]

Always trouble shooting before complaining, I have to make sure that I'm not the problem

[white warren]

You are not the problem

[timid egret]

Where should I connect on the vpn?

[white warren]

Canada is the best place

[woven hemlock]

-# the game loves to forget it’s supposed to be connecting to a network

[timid egret]

It works Thankssss

[runic blade]

Letting you know i had a player earlier that Canada kept askin them to upgrade. They were only able to join Netherlands if ever it happens again today

[white warren]

AHHH

[faint vault]

-# Updates always has to break something. Hopefully they get the routing sitation sorted soon

[white warren]

omg thank you

I add it to the note

[runic blade]

Its not only for america server as i can sign in fine on pc and mobile with no vpn

[white warren]

Hi, We don't think that's the case. Please don't alarm the players.

We are currently investigating the situation to resolve the issue. Thank you for your patience.

[faint vault]

It's most likely just a random routing issue that got broken when they were doing the update. I'm sure they'll get it fixed as soon as they can

[untold mantle]

Im getting this popup everytime i attempt to get on the game at all after this last update and i see many suggestions on this thread to use a vpn, im not able to do that is there anything else i can do to get the game working again? I have it downloaded on iPhone

[runic blade]

The proton vpn is free, download it and connect to Canada or Netherlands

[mighty forum]

Any tips on how to get the down bar to come down on steam deck 😅

[serene rivet]

Hopefully it gets fixed soon

[runic blade]

-# might need to check out main chat

[runic blade]

It will, if ever you want to still play, use the proton vpn temporary

[swift quartz]

I have de same problem

[untold mantle]

Omg i figured out how to make it work! I literally just switched off WiFi on my phone and then loaded the game back up and it worked!

[radiant latch]

Could you please explain what happened to the game on the Brazilian server? We are unable to log in.

[fresh thistle]

Same thing is happening to me

[jade aurora]

Fix the ping on mobiles, ta 🙂

[radiant latch]

Could you please explain what happened to the game on the Brazilian server? We are unable to log in.

[brittle dagger]

we need help about this

[runic blade]

I answered too, Use the proton Vpn and set it to canada or Netherlands. They are still investigating it and this can help you get in the game

[white warren]

There seems to be a connection issue; the team is still investigating the problem, but it's nothing serious. 🩷

Until we have more information, you can use a VPN to help you play the game.
You can check the pinned posts; the most recent one

[brittle dagger]

im very insecure about using vpn...

[cedar zephyr]

Well as they said, the're trying to fix it. there's nothing else to do, just wait.

[radiant latch]

Unfortunately, some cell phones and PCs don't run VPNs or don't accept them.

[fresh thistle]

I cant do anything to even use a vpn to change servers

[white warren]

Proton vpn is free, its not working ?

[runic blade]

I havent had anyone have that issue today

[radiant latch]

No

[runic blade]

Vpn is seperate than the game, need to dowload and and set it up

[radiant latch]

My VPN keeps giving me the same error regardless of the country or location I select.

[white warren]

You selected Netherlands ?

[haughty carbon]

try cloudflare warp also know as 1.1.1.1

[fringe shell]

petition for heartopia to fix the srv problem asap!!

[white warren]

The only temporary solution that works right now is to use a VPN; we don't have any further information on this issue, and the team is still investigating it.

Proton vpn is free on mobile and pc.

[radiant latch]

Yes, apparently the same error persists and the game crashes. I tried uninstalling the VPN and downloading another one, but it didn't work.

[dawn scaffold]

How do I report this? The support isn’t working on my iPad it hasn’t worked all day

[white warren]

Please read the pinned message here

[thick drum]

My cats stop in place, and I can’t click to get them to play or anything. I log off come back and it works for a bit

[white warren]

Have you tried the options in the third pinned post yet?

[white warren]

Try to switch town

[radiant latch]

My boyfriend recommended it to me too, and I've been trying to fix it since this morning.

[thick drum]

How do I switch towns?

[fiery blaze]

what sever is the issue? im SEA and ive been tying to log in for hours now, both my ipad and mobile (android) T T

but mines keep on saying login timed out even though i have a stable internet connection

[vale moth]

Thank you @runic blade

[dawn scaffold]

Thank you i will try that and see if it works on my
iPad and computer

[white warren]

Setting -> back to connexion

[white warren]

try the steps here, vpn is usually reliable to get into the game if nothing else works

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[thick drum]

Ty will try that

[fiery blaze]

so the vpn also works for SEA server?

[white warren]

Let me find the option for you

[old patrol]

I can’t login to heartopia anyone else experiencing this?

[fiery blaze]

so im unique ig 😎

[empty trellis]

I guess the error is just random, me and my boyfriend live together and his phone is older than mine, he can enter the game and I can't. Makes no sense hahah hope you guys fix it soon ❤️

[white warren]

@fiery blaze read this message lol i modified my message xD #Mistake

[white warren]

Look the pinned message please

[white warren]

It say Server list too?

[fiery blaze]

thank you! ill try EVERYTHING now 😭🤣

[empty trellis]

Yes

[frozen kelp]

I spent hours making something in my island blueprint, and wanted to do last touches now. So I come to blueprint to edit and I came to this, no island, no house, nothing, just falling down...
Anyone had this problem?
Will my blueprint fix itself later or is this game issue that I need to start all over...?

[white warren]

May i ask you these information please :

Region:
Internet provider :
Server in-game :

For both of you

[haughty carbon]

idk but maybe some players got bad files yesterday or something like that

[frozen kelp]

It was working fine this morning for me. I'm on global server

[white warren]

May i ask you these information please :

Region:
Internet provider :
Server in-game :

[radiant latch]

Do you know how long this will last?

[white warren]

You will have to contact the support center directly for this one

[haughty carbon]

cause my friend that loged in the same time as me also have this issue and the one that loged earlier doesn't

[white warren]

Im sorry i dont understand your question 🩷

[radiant latch]

Ok

[white warren]

The team is currently working on the issue and would like to hear from you regarding the Brazilians.🩷

May i ask you these information please :

Region:
Internet provider :
Server in-game :

[haughty carbon]

Region: Brazil
Internet provider : Claro
Server in-game : American

[white warren]

Thank you so much

[empty trellis]

South America/Brazil
Vivo Fibra
America

[mighty forum]

Does anyone know where else I can submit a ticket too? I play on steam deck and because it's not fully compatible on steam deck it won't let me use the down bar for the connection type

[white warren]

I just realized what you were asking. I’ve just been told that the team is working on it and that it will be resolved soon. Thank you for your patience; I know this can be frustrating.

[mighty forum]

I'm on that screen but when I try to use the down bar on the ticket screen it won't let me

[white warren]

Do you have a screen video?

[white warren]

Can you confirm whether the VPN worked?

[white warren]

Can you confirm whether the VPN worked?

I pray that you will say yes

[haughty carbon]

I'm using Cloudflare warp(1.1.1.1)

[empty trellis]

I'm a little afraid to use it, I guess I will just wait

[white warren]

Its legit for this issue dont worry about it 🩷

[white warren]

And its work?

[mighty forum]

I can take one give me a moment 🤗

[rain field]

Is anyone have any trouble logging on? I keep getting a server failed to connect

[white warren]

Look the pinned message please

[rain field]

I’m sorry

[haughty carbon]

Works fine for me, and i can disable when i get in... the issue only appears in the homescreen

[white warren]

Dont be sorry🩷

[white warren]

Ohh, interesting thank you

[haughty carbon]

One thing that i noticed is without the vpn the first loading is always getting stuck in 9% idk if it is relevant tho

[toxic grail]

Same for me. If it manages to get beyond that it stops at like 36%

[white warren]

Ohhh okay i understand better 🤭

Could you try doing this on another phone or computer?

It seems like there's a minor glitch with the keyboard, or you could also try restarting your iPad 🩷

[mighty forum]

Okay I'll try that thanks!

[hearty vortex]

Hello, I purchased one weekly membership but it go through in game, only bank acc does anyone know where I can reach customer service?

[opaque cove]

How do I report something to the Devs? I bought plot 16 a week or 2 ago. And went to buy plot 17 and 16 was locked like I didnt buy it. I had to buy it again.

[chrome goblet]

VPN worked for me . american server at&t wifi

[white warren]

Hello ! For contact customer service :

[white warren]

Perfect thank you

[white warren]

With the support center in-game
Explanation of how above

[shell bay]

trying to photo this bird on my perch and instead it's saying the bird doesn't exist? i fully closed it and reopened it, bird still there, but same error. any help?

[fierce ginkgo]

i think the bird isn't supposed to be available to you till a later birdwatching level, so your cam doesnt recognize it. i had the same thing

[runic blade]

Is the issue from G fiber wifi? Unless a player seen the post from last network we had

[shell bay]

oh, that's fun, thank you for helping ❤️

[fierce ginkgo]

of course, glad i could <33

[sour idol]

LOADING ISSUES... Game is not Loading, It downloaded everything, waited then it said this...

[fierce ginkgo]

yeah im also seeing that

[sharp cedar]

I’m extremely frustrated with the system you’ve set up for your cats to go out and exchange them for other pets at the pet shop. After several days of pampering, my unsociable cats still refuse to go for a walk. It’s completely illogical. Could you please fix this issue?

[runic blade]

They are currently working on it and it will be resolved soon. The proton vpn can help you get in the game until then ( connect to Canada or Netherlands)

[sour idol]

Proton VPN? I have Malwarebytes VPN through Atlanta GA

[woven hemlock]

can try any VPN, as long as it gets you into the game. protonVPN is just used by many heartopia players since there's a free version

[sour idol]

Ok

[white warren]

I dont understand what you mean ?🩷

[sour idol]

Ok changed it to Toronto, Canada

[runic blade]

Here #heartopia-only message

[woven hemlock]

most likely they saw the old post from last time, it's not confirmed to be a gfiber issue yet

[sour idol]

YAY it work

[runic blade]

Okayy thats what i thought, wasnt sure

[white warren]

No, he just decided on his own that that was the case when I told him we were investigating.
We haven't received any confirmation

[runic blade]

Okayy perfect

[woven hemlock]

maybe can unpin the old posts from when gfiber was having issues, to avoid potential confusion
#technical-help message
#technical-help message

[white python]

hey, does anyone know why is this happening? and how to fix?

[random gust]

the pet froze when I feed or pet it and cannot doing anything after that

[white warren]

Look the pinned message please

[white python]

oh true, its just im playin on pc

[runic blade]

Pc have vpn

[uncut wadi]

Yeah I’m having same issue even after downloading the game again and updates etc…I wonder if they are doing more maintenance…😅

[uncut wadi]

Where is the pinned message? And is there a solution for the iOS game app as well?

[woven hemlock]

Help! My game says failed to get server list !

There’s a current ongoing issue with the game’s ability to connect to certain networks; could I trouble you for some information for data collection?

Region you live in:
Internet provider :
Server in-game :
In the meantime, you can try logging in through mobile data or VPN, as that worked for other players.
-# ProtonVPN is free, if you're looking for a VPN to try; try setting your location to Canada or Netherlands if it isn't working

⭐ If you're able to log in using an alternate method, please open a ticket with Heartopia's support center, so that they can look into it from their side as well

[woven hemlock]

VPN is available for mobile as well, can give it a try

[uncut wadi]

Région: UNITED STATES
Internet/SERVICE provider: AT&T
Server In game: America

[uncut wadi]

Thank you for the response and updates! 😊🙏

[uncut wadi]

Ok ✅

[delicate onyx]

Region: United States
Internet Provider: Optimum
Server in-game: America

[storm pivot]

Today I am having trouble getting logged in to the game. Same tablet. Same internet which is fine.
ERROR: Failed to get server list. Please check your network and try again.
I tried uninstalling and installing the app. No solution.
SERVER: America

[white warren]

Noted noted and noted

Thank you

[woven hemlock]

Help! My game says failed to get server list !

There’s a current ongoing issue with the game’s ability to connect to certain networks; could I trouble you for some information for data collection?

Region you live in:
Internet provider :
Server in-game :
In the meantime, you can try logging in through mobile data or VPN, as that worked for other players.
-# ProtonVPN is free, if you're looking for a VPN to try; try setting your location to Canada or Netherlands if it isn't working

⭐ If you're able to log in using an alternate method, please __open a ticket with @twin yacht __ and provide them the same information, so that they can look into it from their side as well

[white warren]

Open a ticket via modmail* please for the information collect and for alternate method :3

We won't always be in this channel to get updates

[woven hemlock]

edited!

[white warren]

But the text is perfect thank you

[rough vine]

Region you live in: United States
Internet provider : AT&T
I can play on my phone(Verizon), but not on my PC

[sudden kiln]

Region: United States
Internet Provider: Optimum
Server in-game: America

[white warren]

For the person with the internet provider optimum ,
let me know if the VPN option work please, you can ping me

[reef pelican]

Hi there! My friend is having an issue with her Heartopia and is unable to connect. This is the message she is getting. “Fail to get to server list. Please try again later.”

United States
Internet is AT&T
Server: America

[surreal garnet]

Region: United States
Internet provider: Optimum
Server In Game: America

[white warren]

Help! My game says failed to get server list !

There’s a current ongoing issue with the game’s ability to connect to certain networks; could I trouble you for some information for data collection?

Region you live in:
Internet provider :
Server in-game :
In the meantime, you can try logging in through mobile data or VPN, as that worked for other players.
-# ProtonVPN is free, if you're looking for a VPN to try; try setting your location to Canada or Netherlands if it isn't working

⭐ If you're able to log in using an alternate method, please __open a ticket with @twin yacht __ and provide them the same information, so that they can look into it from their side as well

[fallow timber]

Why!!

[summer star]

I was having trouble getting the server list as well. Going on mobile data worked. I'm confirming now if I can use vpn

[surreal garnet]

TURN OFF WIFI AND USE DATA!!! It worked !

[surreal garnet]

Use cellular data and turn off WiFi !!

[white warren]

Noted

🩷

[runic blade]

The load of it is more than 10. The max load is 350k so you still have some plots to buy

[reef pelican]

I don’t need to respond with an emote correct?

[white warren]

With an emote ? What you mean?

[summer star]

Will we get an update for when it works on wifi again?

I play on PC more than phone

[white warren]

An announcement will likely be made, and/or we'll post it here as a pinned message, etc.

[white warren]

Yep select the 1

[reef pelican]

Tysm for the help

[carmine pilot]

United States
Internet is AT&T
Server: America
Same issues as others. I only play on wifi, not my phone, usually

[sharp hatch]

used the vpn and was able to log in. ❤️ hopefully they will be able to fix it soon. I was ATT/Wifi/PC- Missouri

[toxic grail]

Region: United States
Internet: AT&T
Server: America

It works fine on cellular data through Spectrum, but not my AT&T wifi. I have not checked in my PC.

[white warren]

@woven hemlock Make sure to mention in your text that you're sending this to Modmail, otherwise you'll end up getting spammed lol

[royal eagle]

Region: United States
Internet Provider: AT&T
Server in-game: America

[woven hemlock]

lolol its ok, its good to see in here too so i have a general idea of what to expect

[neon crypt]

What server are yall connecting to on yalls vpn?

[white warren]

Canada or netherlands

[willow junco]

Region: United States
Internet: AT&T
Server: America

[white warren]

Can you open a ticket via @twin yacht please ? You're the first one in missouri, i dont want to loose this information

[neon crypt]

Awesome it worked after using a VPN! 🤗

[muted vine]

Guys I can’t enter the server

[honest meteor]

Same

[woven hemlock]

What error message do you get? @muted vine @honest meteor

[sharp hatch]

I''ll try again. It keeps loading and doesn't wanna be nice D:

[neon crypt]

Btw my
region: United States
Internet: Optimum
Server: America
State: Texas

So far it has worked using my vpn

[white warren]

D: What the bot tell you when you send a message ?

[sharp hatch]

@white warren

[white warren]

Orhg i hate this bot. Nevermind i'll note it in my side..

🩷

[honest meteor]

Failed to get server list

[sharp hatch]

that earlier vpn is the one i used - connected me to Europe and i got my stuff done and logged for now. Laggy but it works

[white warren]

Look pinned message

[woven hemlock]

would it be better to make a thread and have people send there instead?

[untold portal]

Region: United States
Internet: AT&T
Server: America

[sharp hatch]

Thanks for all the hard work you're doing! I'd have a headache by now.

[opaque gust]

i never knew so many people had AT&T

[untold portal]

Yeah and it seems we're the majority gettin screwed

[bronze sundial]

Um does anyone know where the #stickers lottery channel went? when i submitted my entry on #sticker showcase i couldnt #No access the sticker lottery Im confused?

[carmine pilot]

vpn works

[faint bone]

Region you live in: USA
Internet provider : AT&T
Server in-game : American

[woven hemlock]

looks like they changed the channel permissions, can contact the mods through the ticket bot @twin yacht to ask if its intentional

[muted vine]

It isn’t entering, I don’t have the button to enter

[woven hemlock]

try all the steps here first and see if any of them get you into the game

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[muted vine]

My internet is all right, I’m in 5G and my WiFi is working too, all the other games I play are going just fine

This is appearing right now too

[indigo bane]

Help:(

[woven hemlock]

it's because it's not a problem with your network itself, but with the game's ability to connect to it

[sage iris]

Como solucionar

[woven hemlock]

Help! My game says failed to get server list !

There’s a current ongoing issue with the game’s ability to connect to certain networks; devs are looking into the matter, thank you for your patience.

In the meantime, you can try logging in through mobile data or VPN, as that worked for other players.
-# ProtonVPN is free, if you're looking for a VPN to try; try setting your location to Canada or Netherlands if it isn't working

Could I trouble you for some information for data collection? Please send the information to the following thread: https://discord.com/channels/1128257488375005215/1494821724045443204

Region you live in:
Internet provider :
Server in-game :
Did VPN/mobile data work to get you into the game? :

[bronze sundial]

[white warren]

Please use this post now

https://discord.com/channels/1128257488375005215/1494821724045443204

[white warren]

You can send it in : #1494821724045443204 Now

[woven magnet]

has anyone encountered this issue? my build costs a lot of material last time a remember but now when I try to use it is says 0 cost but it fails to load if I apply it. I already tried to transfer towns and restart the game itself but it's still the same

[flat quail]

Yes had same problem, click on any check mark then it will need to show after normally

[woven magnet]

IT WORKED!! TYSM!!

[flat quail]

Does somone know why cinema screen is restricted on island

[violet hemlock]

Hi! I can’t access the stickers-lottery channel. Is there a role or step I’m missing?

Can someone help me? :c It's for the sticker event

[summer star]

To all those having trouble connecting to servers:

I would try now, without vpn or data, I was able to connect.

[jade current]

I got problem with payment I mean I paid and got even confirmation but no item 😟

[violet hemlock]

/help

[sour idol]

OK Said Dog is right beside me, instead he is in the CAT Bed! LOL I am NOT liking this at ALL

[faint vault]

Contact customer support

[sour idol]

Second picture, remove Cat Bed and dog at at Door

Ughhhhhhhhhhhhhhh Help please

[umbral coral]

Hi Artemis! It should be open now, can you please check again?

[woven hemlock]

there's a range on what's considered next to you, that's within the range

[sour idol]

Ok

This is GETTING Dediculous

BBL

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[glacial elk]

i may have forgotten my controller was plugged in lmao. thank you

[violet hemlock]

Thank you so much! ❤️ I can see it now

[fickle ice]

Hi! Does anybody knows how to help me?

I bought the white convertible last night & when I open my vehicles, it's not there. But the stars on my account are already consumed for the car & when I open the store it says "sold out". Please help me

[timid egret]

How do I report a bug in game?

it happened for me and other 5 players, we were about to start the fishing event and it said everything was ready but then it took all of us out of the boat

[dusty tangle]

Can you please try to press the Repairs button on the login screen ? Maybe that can help your situation here.

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[fickle ice]

Before, my mail was empty while asking for help.

After doing this, it showed up in my mail due to overcapacity. Thank you so much for the help! ❤️

[uncut tundra]

Help please. It's been like this for hours. I jumped back and forth between devices yet I got the very same error

[fiery blaze]

hello i know ive already raised this issue last night but its still the same for me.

i already restarted my wifi connection, restaring the device, switching devices (my mobile and ipad), even reinstalling the app but its always like that,,, i dont think its because of my internet connection since i reinstalled the app smoothly and i can play other games with no problem at all,,, also i dont think its my account since the app is not letting me change the account when i try to. i just wanna play T T - SEA Server

[runic blade]

Did you try last step the Proton Vpn?

[fiery blaze]

the proton vpn was about the server list issue, im in SEA server and the issue for me is i cant go in or even change my acc T T

if yes, what country should i connect to if im in SEA server? help im desperate 😭🤣

[woven hemlock]

The game’s optimization isn’t good, so VPN can be used to temporarily fix many different issues, not just the server list. It’s an issue with the game’s ability to find the network, not with the network itself

RE: VPN, can try singapore, players have said in the past that’s worked for them

[slate lantern]

try singapore or any country close to ur area~

[fiery blaze]

okay ill be right back, thank u all for responding

[woven hemlock]

Can you try disconnecting your network and then reconnecting? Airplane mode can also work if you’re on mobile

[uncut tundra]

I tried different devices and connections

[woven hemlock]

Have you tried VPN/DNS yet?

[kindred panther]

anyone know how to contact support directly ?

[runic blade]

I sent you how in the main chat, you couldnt find it?

[kindred panther]

I can't reach the game setting sorry

[runic blade]

Oh okay, can you access the main menu?

Or even just click the mic icon when loading up the game, top right

[kindred panther]

Oh thank you !

[mossy drum]

I haven't been able to log on since major update. Says unavailable to connect to network. Please help.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[balmy yoke]

I can't log in to the game on my PC. I'm trying to log in to my Google account, but after entering my password, the page gets stuck loading. Windows 11, Brave,

[old canopy]

use chrome

[balmy yoke]

Voy a intentarlo 👍

[balmy yoke]

MMM si, gracias! En brave no me llegó la notificación para permitir abrir otra aplciación después de iniciar sesión (En otras apps si me aparece la notificación, heartopia ha sido la primera excepción de que no abre) 🏆

[fiery blaze]

i got in!!!! took an hour cuz there was a timer to randomly choose a country thank u all so muchieee

[jagged sun]

when i was playing the game some random bubble was in the water and i can't go near it and sometimes it goes in walls to that we can't rech!

i wish we can able to swim someday

and during the rain the rain goes inside the house and it should never do that!

[waxen elbow]

Hmm im not sure about holding a cat like this 😭

[near terrace]

im at a loss, i was catching bagworms yesterday night & i tried today and when my bubble went towards the bug it disappeared. so i thought i was too close. i did it 3 times far away and casted the bubble and soon as it like hits the bagworm, it disappears. is this happening to anyone else?

[frosty plank]

hello is it just me or anyone also have the same issue. i can't login to the game this afternoon. at 3pm i still can play the game but after around 15-20minute i move to another town and the sign of "loading anomaly appear" and after that i got kick on the apps. and i tried to enter the game again. it's not moving from the start display.
tried different connection but the result still the same. tried different device but still the same. i hope that this bug will be fix asap. i want to play huhuhuhuhu 😭

[analog pivot]

I would like to complain about my processing cooking button disappear and i cant touch anything. It appears after i got bizarre food. Is this bug or what, this happen more than 12 times this week

[lavish flax]

Hi

[hazy shard]

Without gacha insurance, it's very difficult to get rainbow items, and getting duplicates is really frustrating. I've spin over 90 times and only got 2 rainbow items, and they were duplicates. I feel like deleting the game, seriously.

Could consider avoiding duplicate rainbow items?

[rustic jolt]

I became invisible in one of my friend POV. The icon is in the map, but avatar & chat not visible. Also stumble at this with my friend today. I can see him in map, but not the avatar & chat

[vast ferry]

My pet still disturbing me while planting😭 😭 😭 developer please fix it😭 😭 😭 😭

[terse scaffold]

My game suddenly glitched out and I can’t log in

[white warren]

Hello, for this bug you will have to contact the support center for let them know! 🩷
For the rain, you can go in build mod, this should be fix this problem

[white warren]

Is it still glitching now ?

[white warren]

Is still the case now ?

[white warren]

You can try to repair the files on the home page; otherwise, you'll need to contact support to let them know about the bug.

How to contact the support center : message above

[white warren]

Hello, I understand that this is frustrating. Unfortunately, that’s just how the gacha system works, with its odds of obtaining items and duplicates.

If you have any suggestions for improving it, please feel free to share them in #suggestion 🩷
Have a good day.

[white warren]

Did you try to restart the game or change town and comeback ?

[white warren]

Is still the case now?

[rustic jolt]

Yes. It’s back to normal after I re-enter the town. But it happens not just once. Please fix the bug. Thank you

[idle glade]

I have tried to make a complaint via the Hato app about this 2 weeks ago but there has still been no response. I have bought a recipe for a movie event but when I wanted to try the food recipe, the recipe did not appear. Until now it has not appeared.

Can anyone help me?

[white warren]

We are not the developer.
You can contact the support center directly if you want to let them know. Thank you :3

[wet adder]

Did you check your mailbox or warehouse if you have those recipe unlearned?

[weary adder]

actual the game is not working for a lot of players. the update is still not going on and the game reports that you have not enough space (but i have 200GB). thats frustrating. on steam many users have problems!

[plush lark]

help, i got the hair item from the red timeless gacha but its not showing up in my hat items? am I doing something wrong/looking in the wrong place or is this a bug?

[frosty plank]

Now i can online, it took 2 and half hour 🥲

[white warren]

Next time try to switch with LTE/ 5G or restart the router 🩷

[somber hazel]

have you checked the mirror?

[opaque hazel]

yep, I still have the same issue, even after cleaning up some storage (though i had enough space before). i haven't been able to play for 3 days now and i already tried through taptap and steam!! it's really frustrating

[placid wadi]

Hi, how do I contact customer service. I bought hearts (and it came to $48) and it charged my card and then said "order error, please contact customer service" I don't want to have to dispute charges because I know heartopia really messes with accounts if you do that.

[placid wadi]

Thank you

[placid wadi]

This is extremely helpful. Thank you

[marble creek]

i got this 2 furniture on other blueprint... but i cannot find this furniture when i build a new blueprint... should i remove it from the previous blueprint?

[somber hazel]

you should be able to place it in any blueprint , have you tried the search button in furniture?

[amber echo]

Can anyone help? Who do I talk to or where do I go to get help with account recovery?

[hot ruin]

I try to load in, and whenever it's almost done, it either sends me this or the error L102. Can't contact support either

[dim pivot]

I cannot put it on full screen mode

[somber hazel]

submitting a screenshot with uid is best

[vast ocean]

Anybody else have objects in the Research Lab that was near finished and the new update cleared them? When you have items that take 3 days to research, it’s a bit discouraging for them to just reset without giving back the items used to start the research on the last day of research…

[brazen leaf]

Oh i think that happened to me also

[vast ocean]

I literally only just started making the slide parts and today was my last few hours on the timer… this so sucks

Also, it seems the times have all been changed on the research lab… it all seems so wrong all of a sudden

[plush lark]

thank you!!! 🫶🏻

[woven hemlock]

can you try clicking repairs on the start screen in case its a matter of corrupt files?

[turbid oriole]

so i want to take my cat to joan so i can board it and take a new one, but it refuse to come with me, is there something i can do or am i doomed forever because i'll miss the cat i want ? i'm level 6 with cat and the cat have like 3300 growing points

[turbid oriole]

https://tenor.com/view/fahhh-fah-skeleton-vonoffe-meme-gif-17918076419074819351

[tulip condor]

Anyone deal with blueprint loading issues before? I have enough materials but even though I restarted the game a few times, I still can't switch my blueprint. I didn't override it either. Anyone got advice? Thanks xo

[woven hemlock]

saw someone yesterday suggest clicking one of the checkmarks and then reclicking it, to try and fix the cost list, since it's bugged

[tulip condor]

https://tenor.com/view/smooches-hearts-hello-kitty-kisses-blowing-kiss-gif-16843534 no exaggeration when i say, i love you!!!!!! thank you!!

[languid apex]

has anyone else had an issue with bubbles not popping when you touch them? I just had that and I'm not sure why

[tawdry elbow]

Happening the same thing to me, someone knows how to help?

[rare brook]

okayyy soo like i wanna say last month i went to buy some red heart diamonds $250 worth actually, and i didn’t receive any of them , so when i went ti report it to get my money back HREATOPIA made my account negative 15,000 red hearts !! So now i can’t type and communicate with my friends, i cant go into build mode with my friends, i can’t plant crops or flowers, and i cant move things in my house at all, basically all the things that make the game worth playing #1405494029096976446

[azure sedge]

So, does anyone know, if they are even working on a pet glitch that has been in the game since first day? I saddens me that they dont care about players at all ;( Most of the time I cant interact with my cats. They still fly into the sky or are just floating somewhere. They expect us to use gacha, but dont care about fixing the game at all 🙁

[azure sedge]

Yeah... they are known for doing this. It is disgusting. I have no other words.

[woven hemlock]

did you initiate a refund through your card/bank? the game automatically detects refunds and deducts accordingly

[rare brook]

but thats crazy tho .. I NEVER GOT ANY RED HEARTS AT ALL NEVER !!!

[woven hemlock]

@somber rose spam....?

[somber rose]

thanks

hammered

https://tenor.com/view/bomb-defused-cat-bomb-defused-gif-24468503

[woven hemlock]

unfortunately its automatic from the game code to prevent fraud, the community has troubleshooting tips for when people aren't seeing their purchases show up. if you go into negative balance due to a refund, all the things you mentioned will go into effect, so we usually recommend people to contact support to try and resolve it before doing any sort of refund

[rare brook]

thats dumb…… i paid 250 for something that i didnt get and when i report it i get punished…. How can i get in touch with someone….

[marble creek]

I did.. many many time… still cant find it

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[rare brook]

seee I DID THIS TWICE !!! Nobody responded

[woven hemlock]

did you check back on your ticket?

[rare brook]

yess have i have been ever since i made the report

[woven hemlock]

you could try to message the bot @twin yacht and see if the mods are able to get you in touch with a staff member. (modmail is usually only for contacting server mods though, they're not staff members.) can show that nobody responded to your other tickets, so that they know you already tried going through the normal method

[woven hemlock]

they make regular patches and bug fixes in the game, as can be seen in #patch-notes

some bugs have easy temporary fixes, so they're likely not high on the priority list compared to other bugs. if the bug you're referring to is being unable to interact with your pet because it's missing the action bubbles, there's a temporary fix for that:

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[brave wraith]

Can you guys remove this feature. I have been playing on my iPhone and every time I put something on stove it pans away to some new area making it difficult to catch the flame and then even after multiple clicks it doesn’t work. I end up burning a lot of my dishes irregardless of the stove. Can someone fix this feature or just remove panning all together

[woven hemlock]

go to settings, there's an option to have the camera not move while you're cooking

[brave wraith]

Which one is it?

[woven hemlock]

try in the gameplay section

[brave wraith]

Omg Thankyou so much. Also is there a way to control the dish temp on 1 click instead of multiple clicks?

[languid apex]

the way i've found to temporarily fix this is to pop for a moment into built mode, this will reset the pets on your lot and you can then interact with them. I do hope they fix it though, I've been dealing with it seince Feb at least

[azure sedge]

yeah. I`ve been doing this too. But it is not a fix 🙁

[woven hemlock]

no, since thats part of the actual cooking. as you increase your cooking hobby though, it gets easier to click on time

[somber hazel]

seems like a bug ,
you can contact customer support

[sour idol]

I haven't found any way either, but I would LOVE to see that happen