technical-help

[woven hemlock]

Man that sucks, usually my game freezes a bit when i first load in and try to move immediately, but it’s usually fine after. I’d def recommend contacting support and see if they have any recommendations for you, if the things I mentioned before don’t work

Game isn’t optimized well for Steam Deck, there’s a lot of bugs there. Haven’t seen this one mentioned before, but I’m not surprised by it happening, if that makes sense

Do you have anything on the wall, like a window or a roof? It might be the game detecting something there that’s “sticking out” when it’s not actually taking up any space. Can try moving the wall and see if you can move it back, then returning the wall to its original spot

[bleak hinge]

Nope, nothing sticking out. This is what it looks like in that back corner.

[woven hemlock]

Could try making the roof smaller and see if that’s what’s pinging it?

[bleak hinge]

Possibly. I’ll give it a try

[woven hemlock]

It’s a known bug with the stoves, sometimes they do the cooking noise even when there’s nothing being cooked

[solemn surge]

I had 3 bizzare drinks in my warehouse and when I took them to my island and dumped them and came back the sound was gone? I had 3 of them lol

[woven hemlock]

To get the emote, you just need to interact with a friend for a certain number of days during the event, it’ll give you the emote with that friend automatically once the day requirement is achievement

Re the freezing, have you tried clicking ‘repairs’ on the start screen in case it’s a matter of corrupted files?

[woven hemlock]

Maybe it’s a glitch with the bizarre drink specifically, but the stoves do sometimes just make noises on their own. Could send the information to the support center so they can look into it

[solemn surge]

Thank you sweetie and btw I got my main HT game back! I fixed it, don't ask how but I am back on Jules!!!!

[woven hemlock]

I’m so glad to hear that!

[bitter geyser]

I've done that too, yes. Still freezes.
Moreover, I'm now wondering if it's possible the bug is somehow caused by the fact that the person I linked for the event is no longer on my friend list?

[umbral coral]

@south sand No links here please

[woven hemlock]

Oh, that could be possible yes. Did you try looking for your friend on your friends list and couldnt find them?

[pine crane]

I purchased the handheld balloon flower item in the acorn store and I did not receive it..

[bitter geyser]

I remember what their pfp/avatar looked like and checked that they weren't on my friend list anymore. I had linked with a stranger back then

[bleak hinge]

It’s in your backpack. Not dress up

[pine crane]

Ooooh! Thanks!

[sour idol]

Ok Need to get with the TECHIES in here or Moderators and see what they say

[full topaz]

Thank you so much 🫶🏻

[woven hemlock]

Can open a ticket with the support center so they can look into it

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dusky wing]

@clear crest try here

[white warren]

@digital basin Me, panicking, went to find the person who had tagged me

No problem hahaha

[cursive kernel]

Am I the only one who haven't receive any order ticket for 2 weeks? 🤧 I'm always completing my dailies and personal goals. Even cut trees to get an egg but still no order ticket

[upbeat tusk]

thabkyou so much!!!!!

[elder jay]

eggs from trees and events don't contain order tickets. tickets only obtainable from DG LV 35++ daily request eggs and it's by chance, not guaranteed.

[sour idol]

Me too on mine and I cannot find it

[rancid swallow]

Guys how can I reach out to a customer support for this game huhu I'm having trouble with my account

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[heady atlas]

.

[tardy crypt]

Is there any list or map for the current seasonal flowers colors and which flowers color should I put besides each other to have a new color??

[tardy crypt]

TYSM

[oblique fiber]

my hats and hair accessories disappear when my cats jump on my head , setting the cat down doesnt fix , and ive tried relogging as well

[sour summit]

It has been 2 days… bugged?

[elder jay]

could you elaborate?

[sour summit]

Whenever i tried to take photos it always says Target bird does not exist… I thought my birdwatching level is not high enough when its a long eared owl yesterday…

But i cant take this greater flamingo too

[elder jay]

it is said that birds on perches yield only 1 info card and it seems like you have taken the pic. so it wont register anything anymore

[sour summit]

It doesn’t get recorded tho

Or I will try tomorrow again to make sure~ thank you ^^

Yes it’s confirmed… no flamingo card in my backpack…

[elder jay]

hm that's weird. I'll try it later in my house perch.

[sour summit]

I took at other friends home and if it’s more than one… what it said was like ‘can take only one per day’ … my other 2 perches were okey 🥺

[turbid turtle]

My first pull was Weslie's wool perm hair in the guilded acorn. But I can't find it in my hats anywhere. ^^;

[elder jay]

white hair in mirror iirc

[graceful marsh]

@umbral coral

[umbral coral]

[graceful marsh]

[cold seal]

since when are these bushes so translucent?!

[rigid sonnet]

Hi
I can’t seem to find my account
I tried every facebook/apple/google account and it s driving me insane 😭😭 I dont have access to my tablet where i use the account because it wont open and i sent it to a service repair shop

Did anyone have this problem?

[brazen leaf]

Dude why os my game lagging so bad im in a basically empty server like tf

[elder jay]

probably the graphic settings on render aspect, try adjusting the graphic settings.

[cold seal]

Everything’s set to the maximum 🤷🏻‍♀️

[graceful marsh]

Have you bind the account before?

[elder jay]

are there any changes made currently in your settings or was it always like that? can you try restarting the game and see if it's still translucent? if yes, please do a report to the in-game support stating the visual bug and your device type to address the bug.

[south stag]

Where you playing on, your iPad? Doesn't that thing get hot and drop your battery fast?

[jade plover]

I'm trying to buy the Festival Pack and when I click to do so, it just says "operation failed". How will I be able to buy it then?

[full sapphire]

Hi everyone, I want to ask, if we buy a monthly membership, is it free to use the bus? But why do I still have to pay 200? Please provide information

[wanton fjord]

Hey I'm on windows and suddenly my Heartopia dropped to 0 ping, my internet is working cause I opened youtube just fine but for whatever reason this is how it is now

[cunning raft]

I would like to ask if there is a way to recover or access my Heartopia account that is linked to my Facebook account. Unfortunately, my Facebook account has been disabled, and I can no longer log in to Heartopia using it.

Is there any alternative way for me to open or recover my Heartopia account without using my Facebook login? I would really appreciate your help with this issue.

[proper marsh]

Help me, please

[scenic bison]

i cant buy festival pack gift or any gifts

[nimble imp]

Bruh I can't log in is there maintenance going on

[amber nest]

Hello again friend, I'm having trouble linking a 2nd bound account to my steam bound Heartopia Alt.

It will not accept another account to be bound tryed FB and Google. It will say successful on the browser side, but client will not change with the new log in

[scarlet pilot]

@white warren I'm sorry I'm pinging you, I can't message modmail for some reason and I would want to talk to a moderator, it's about a scam

[white warren]

Hi ringo, When you send a private message to @twin yacht, what exactly does it tell you?

If possible, please do not include your message in the screenshot for privacy reasons

[candid portal]

anyone know what happened i can’t login

[scarlet pilot]

it says "Your message could not be delivered."

[white warren]

Do you have the option to verify your Discord account?

[scarlet pilot]

no, just that and then some link with a list of possible reasons

[white warren]

Well weird, I'll add you as a friend on a one-time basis so I can address your complaint

Can u open your private message 1 second

[scarlet pilot]

Ofcourse!

its on now

[white warren]

Can you try switching to airplane mode and then switching back?

• Restart the game
• Manually forget your Wi-Fi network and reconnect
• try LTE / 5G

[white warren]

That tells me you don't accept friend requests

Wait no its ok

Xd

[candid portal]

done that and its not working

[amber nest]

[jaunty totem]

My hedge is suppose to have lanterns but they aren't there in build mode nor play mode.

[white warren]

Baboo !
We are sorry for your situation

Please can you check / try the following points:

• You must authorize all permissions for the site, so it can work, you must not block the permissions.

• It is also necessary to activate access to the network (attached video)

• You can also try other Internet browsers such as:

Microsoft Edge, Google Chrome and FireFox (try the 3 just to see which one will work).

Let me know if the problem is solved

https://www.youtube.com/watch?v=ZWM6LFzYGdU

[white warren]

Still not working? Can you use a VPN while you're connecting?

[white warren]

Is that still the case?

[white warren]

Please contact the support center in-game for billing issue.
To contact the support center:

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

[white warren]

Baboo !

You will need to contact the support center directly.

To contact the support center:

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

Can i help you with anything else ?

[white warren]

It is still the case now ?

[white warren]

For information about this you will have to contact the support center directly, thank you.

[wanton fjord]

Nah it fixed itself a few minutes later, idk why it was like that I was so sure I can't play Heartopia anymore😭

[white warren]

@lilac grove
@stable belfry
@young scaffold
I'm mentioning you because I had to delete your suggestions since they didn't work.

Please make sure to do /suggest before 🩷

#suggestion

[wanton gulch]

Good afternoon, first of all, I apologize for the inconvenience if this isn't the right place to ask, but this morning when I tried to log into my account from my PC, after a few minutes, the following message kept appearing. I tried accessing it from my phone and logged in without any problem, but the problem persists even after reinstalling everything on my computer.

[white warren]

Have you adjusted the time recently? The daylight saving

Please make sure your computer is set to the correct time zone

[wanton gulch]

Yes, I checked everything, including the time setting, reinstalled the Tap Tap program, and the problem persists.

[vestal plover]

I have a deadzone on current blueprints andeven brand new blueprints (like shown) My character runs into a wall that isn't there and can even climb onto something that isn't there. I noticed this on a blueprint I'd been working on for a while. Copied it, the dead zone persisted. Deleted everything from it, persisted. Created a new blueprint as above for a test, and that's when I took this. It also happens when just trying to place something on my normal plot, outside of build mode. Anyone have any idea or know if this is a bug that's been reported? EDIT: This is still an issue and has nothing to do with a controller. You can see my mouse in the video. :)

[umbral coral]

#technical-help message Make sure to follow this clearly again and lets see what we can do okay?

[plucky dust]

Can you share the time settings on your device?

[umbral coral]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs
-# by @/fallingwish

[vestal plover]

Appreciate the reply, but this isn’t applicable. I don’t play with a controller and the paragraph detailing my issue lists nothing you have in bold. :) Let me know if I missed something. Edited to add: you can also see my mouse moving in the video. :)

[turbid turtle]

Oh it's actual hair. I'll look and see...

[umbral coral]

Nope nope rather playing with controls, we're just checking if you have any device plugged in your pc. If no make sure to check the things down below carefully.

If still no you can contact the in-game services to report as a bug 🙂‍↕️
In-game Open Watch > Settings > General > Account Management > Support Center > Headset on the right corner of the page.

[wanton gulch]

You're referring to a screenshot of my watch?

[wide tendon]

Hello, my character is stuck under the map and keeps auto resetting every second.

Restart Position does not work and I cannot move.

UID: wf3yty
Server: SEA

Could a GM please reset my character position?

Thank you in advance

I'm currently already log off, so it doesn't matter which town my character will be reset it position, please just help me to reset it to my house🙏

[faint vault]

are you manually switching to a new town or just reentering the same one?

[wide tendon]

I try to built my own town before, but it still stuck

[wise prairie]

my game is laging so bad that if i use any of the tools i get stuck and cant move this sint normal is it?

no worries i fix it it was cuz i had my controller plugged in 🤣

[woven hemlock]

Unfortunately the people in this server are not game devs, nobody here has the power to help you reset your character's position

Can you go to your friendship journal and try teleporting to an online friend's town? Theoretically, this should reset your position to the front of your house

[grizzled delta]

I'm playing on PC on Steam, and IDK if this is where I need to mention this or not, but is anyone having issues being able to buy the GAMG Full Membership? I keep trying to click the $2.99 USD, but it's not taking me to any screen to purchase and acting like it's not connected to anything.

[woven hemlock]

@umbral coral hewwo mr beast would like to scam us again

[umbral coral]

-#

[woven hemlock]

i've seen a few people saying they're having trouble with purchasing things this past week, not sure if it's their store issue or connection issue (which is a game issue not an issue with your network). could you try reconnecting your network? one way to do this if you're on phone for example, is to go in and then out of airplane mode for a few seconds. i'll post a few more things to try below just to rule out whether it's an issue with the game's connection

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[grizzled delta]

Thank you for responding! I'm strictly PC, so I'll reset my internet network 1st, then try again.

[woven hemlock]

if it ends up not being a network issue, you can reach out to support, in case it's something they can fix on their side!

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[grizzled delta]

I'm responding from my phone as my network is currently reconnecting, so once it's done, I'll log in and try again. If it still doesn't work, I'll submit a ticket. Thank you for sharing how to get into contact with support and all your help!

[woven hemlock]

no problem! hopefully it's something easy to fix so that u can make ur purchase soon :) !

[pastel hill]

@raven yew

[grizzled delta]

Sadly, between network restart and hitting repairs, it's still not letting me purchase the membership. So I'm filing a ticket now and hope that it also helps anyone else in the future if they're having the same issues. 🙂

[frail tree]

I'm confused about something. I have both automatic feeders that I keep full. However, my animals say that they're starving. What's the point in feeders if they're not feeding the pets.

[charred ginkgo]

Busco amigo amiga snq1faw

[woven hemlock]

The pets don’t really like the feeders, at most they’ll eat a little if they’re really starving. (You can see from this person’s mood log the notification when they eat from the feeder, very reluctant since they prefer hand feeding) if you want them to be consistently fed, it’s still better to do it by hand

I saw someone mention in the other channel that they seemed to be more receptive when it’s cat/dog food in the feeder, but it was more like “they ate some food instead of not eating at all” etc

[frail tree]

Oh wow. That's crazy. All I put in the feeder is basic cat or dog food. I figured that was the point of having them. So we didn't have to do it every single day. Like in real life. A feeder feeds your pet on a set schedule for you. All you have to do is fill it once a week.

[woven hemlock]

Yeah, just once a week or so is fine, the pets will occasionally go in and eat

[wispy scaffold]

Am I the only one who has issues with the ”set down cat” interaction/button when the cat sits on the head or is it a known bug? And how can I get the cat down? 😭 so far it has worked like once, but all of the other times I simply have to close the game entirely and hope the cat is on the ground when I log in.

[frail tree]

I have experienced this as well.

[woven hemlock]

Can switch towns a few times to force it off, if the button isnt working. Sometimes you can also spam the set down button and that can force it off too… it’s been an issue since a few updates ago, after the cats started jumping up onto peoples heads on their own

What you’re trying to do is force the game to reset yours+pet positions, which can be achieved by manually switching towns. Build mode doesnt necessarily work for this since your position isnt always reset, so cat can stay on head

[wispy scaffold]

How long does it stay on if you try to wait it out? it’s been 20 minutes now with the cat stuck on the head 😭🤣

[woven hemlock]

It depends cat to cat, some cats stay on just for five minutes, but some stay on forever if you’re not at home, they can’t jump off. I had one just stay on my head for several hours, even up to when i logged off

[faint vault]

-# cats have way too much power in this game 🤣

[raven yew]

I bought hearts and haven’t received them 🙁

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[raven yew]

How long is usually the delay for Apple

[woven hemlock]

Can be a few days or a few weeks, we helped someone a while back who got officially charged for a transaction ~2weeks after the actual purchase, and they were trying to figure out if they got double charged or not

[reef badge]

hey, i got a bug, how can i report it to the staff?

[reef badge]

ty

[fierce forge]

Does anyone else’s cats phase through their house and get stuck in walls or under the floors?

[woven hemlock]

Pets can go through walls/furniture, its intended yeah

[fierce forge]

The getting stuck part too?

[woven hemlock]

Since they dont care about walls/furniture, sometimes they will stop in there and stick around yeah

If you’re trying to interact with them, can go into build mode for a few seconds, move a piece of furniture, then save and exit. This should force pets back to front of the plot so you can interact

Alternatively, can switch towns and achieve same thing

[fierce forge]

Thank you I was worried something was wrong with my game

[hollow swan]

Hello everyone , does anyone know why i can fish at the port ? it says is not time for fishing event

[hushed lotus]

Is anybody else’s app not working/loading??

[woven hemlock]

If you look on the map, you can click on the icon for the fishing event and it will tell you what times are available to host fishing events. If a fishing event is coming up, there’s an ~10min window beforehand where you’re unable to host fishing events, to avoid possible conflicts with any boats that are still at sea when Bill hosts his event. If a Bill-hosted event just finished, there’s a block of time afterwards where you can’t host fishing events also

[polar falcon]

How do I fix this?

[woven hemlock]

What sort of error do you get from the game?

[woven hemlock]

If it doesn’t fix itself when you try again, can try the steps below:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Thank you! Can you also try the steps in the post above and see if they help?

[hollow swan]

thank you so much for the info

[hushed lotus]

I’ve tried! Nothing is working 🙁

[crisp skiff]

What is wrong with Heartopia lately.
Good grief, the game glitches constantly, it kicks you off even during events. It freezes. With each update it has, it seems to get worse.
I have turned down all the settings I can, why does it not work on my laptop and iPad, but just fine on my phone?
I can't drive my cars or it freezes the game. Every minute I'm getting kicked off.

[woven hemlock]

Oh man, even VPN?

[woven hemlock]

The short answer is that the game isn’t optimized well 😔 A lot of things can impact the game, I’ll add a list of things to look out for below that’s based on things the community has noticed. You can also write a ticket with their support center to let them know as well, the more people complain about something with evidence, the more likely they’ll take it seriously

Help! My game keeps lagging!

• If you're lagging when near player houses, it’s probably because the game is struggling to load in their house. Can move to a town with less people to try and lessen the number of assets being loaded
• Since all servers have started the new cinematic event, it’s likely due to too many players logging in at the same time for the new event. Should ease up once activity slows down, but the frostwave event also had lag for a lot of players due to the number of new items in the event-special area. hopefully won't be as bad as then because it's a smaller festival, not an entire new area
• Try clicking ‘repairs’ in the start screen in case it’s a matter of corrupted files.
• Try rebooting your device to see if your device just needs a nap
• Check to make sure you have enough space on their device - the game uses a lot more memory than it reports, so if you're close to full, it may cause lag
• Make sure your device isn't overheating
• You can look in the in-game graphics settings (Watch >> Settings >> Graphics) and try moving some of the options around to see if any of them help with the lag, such as with object rendering/etc.
• Also in graphics settings, try turning on memory optimization
• can try turning off the ‘snow effects’ setting

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[next horizon]

Its not going to be fixed?

[wet adder]

I believe the feedback has been sent to the devs. Let's see if the fix will be included in tomorrow's update (16 Apr). From the update preview, it was not mentioned.

[jade hatch]

Hyyy guys

[wide tendon]

I will try. Thank you for suggestions 🙏

[woven hemlock]

advertising isn’t allowed in the server except for specific channels like #share-your-videos or #share-your-streams etc.

If you’re trying to reach a moderator, open a ticket with them using @twin yacht

[woven hemlock]

The people in this channel are players like yourselves, we only know as much as everyone else in regards to what will or won’t be fixed in each update

Please don’t advertise your channel here, this is for the game Heartopia

[slate lantern]

@jade hatch no links allowed in this channels, thank u

[woven hemlock]

-# Hi dani, i was trying to figure out if i needed to summon a mod for this

[next horizon]

I wish it will be fixed

[hearty pewter]

-# they just joined the server today

[next horizon]

Ahh i see thank u for the information

[woven hemlock]

-# yeah i noticed, + they ignored what i said abt advertising

[hearty pewter]

-# yeah lol

[slate lantern]

all goods

[tame hatch]

Just want to ask why my roller coaster doesn’t have settings?

[mortal knot]

Cant enter town, is the update/maintenance still on going?

[silk eagle]

I rode a rollercoaster and suddenly the owner logged off so I got stuck so I restarted the game and when I opened it was like this help pls I already tried reset position, press x and everything I don’t know what to do lol

[slate lantern]

Hii currently if u have a friend online they have to invite u to a tea party from a different town to tp

[mortal knot]

Please let me know what to do

[slate lantern]

If ur oke to try this~
If it doesn’t fix itself when you try again, can try the steps below:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[hasty scarab]

can I unbind my steam account to heartopia? i was trying to bind my main account to steam but made a new account instead (which is currently binded to my steam account)

[graceful marsh]

unfortunately, you cannot unbind.

[fervent heron]

Why does the audio only play when I’m wearing headphones? Is there a setting to change that?

[graceful marsh]

Can you check Settings > Graphics > Scroll down to Audio Settings (See the Music Volume & SFX Volume)

[floral wagon]

i just used mermaid's tail and mermaid's perfume for octo fishing event, but i had no bites at all. everyone else flocked to my tail position, and all the fish went to them except for my rod. for the full 1 minute, i did not get a single fish. is this a bug???

[wary flume]

Hi for three days I am not getting news tasks like I did the old once then i am not getting anymore tasks every day it’s weird

I can send you a picture if that helps you

[runic blade]

Are you checking in the calendar thing? Top left of screen next to the map

[wary flume]

Yes they is only one it says this

And I don’t know what this means

Never mind if found what you said I am good

[runic blade]

Yess youve got 5 quest glad you got it 🙂

[wary flume]

But do you know what is task means the one I have

[runic blade]

Yes, whenever you do any fishing, insect, or birdwatching event. You will get a personal goal like catch 10 fish. Do those personal goal twice so 2 events. Can also be the octopus event or bee event

[wary flume]

Also I want to say thank for helping me lost time with friend chat it means a lot to me and thanks for helping people with this game it’s a lot but you guys are taking your own time just to help anyone so carrying around kind

Okay thanks I have one more it’s one says personal goals this one

[runic blade]

-# i had it!! lol all good

[wary flume]

Thanks 💙

[graceful marsh]

-# i beat ya , jk spare me

[autumn slate]

Has anyone seen this or know why it might happen?? They’re holding my reward for almost 3 days?

[faint vault]

Because your pass isn't active anymore, it expired 3 days ago. So now they're showing you what you're missing out on since you haven't renewed

[autumn slate]

Really..? That’s super weird wording.. I thought it was suggesting I was still active and they just weren’t giving them to me. Good to know it’s not an issue though! Thank you!

[lean zealot]

Hi. Did u put bots in the game? There are players with no mailboxes and I’m not the only one who noticed. The “players” just follow us around, ride our cars, get in the way when cooking, and spam 2 person emotes.

[subtle cosmos]

I accidentally lost my entire build yesterday. Is there a way for me to get it back?

Or is there a way for me to get in contact with the company about it?

Or am I just out time and in game money

[olive tartan]

ohhh that explains why I saw someone with only the first 2 plots unlocked and no mailbox yesterday, I was sure even I had a mailbox when I first created my account

the person seemed nice tho and had a blast on my rollercoaster

[lean zealot]

Yes because although the game looks cute and App Stores say they’re for 6+, the actual app says 16+. Children should not be playing the game for their own safety. So many “scary adults” who prey on children. We can’t know who those are but as adults, we can protect them by not letting them play. There are games more suitable for them. I mean u do u but just sayin

[native cave]

I fell through the map earlier today. I was able to just keep jumping and it fixed itself

[woven hemlock]

Unfortunately there isn’t much the game devs can do if it’s a discord friend request. Discord also states their app is for ages 17+

Since it’s a Discord friend request though, you can open a ticket with @twin yacht to let the server moderators know, so that they can keep an eye out in case there’s something they can do within the server (eg if it’s all coming from the same account, they can probably kick it from the server if it’s causing issues), but it’s general internet safety to not accept friend requests from people you don’t recognize

Friendly Reminder: Scheduled Maintenance Begins <t:1776283200:R>

⭐️ Time and Duration: <t:1776283200:F> to <t:1776294000:F>
All times in this message are automatically converted to your timezone.

You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes message

(( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[fickle bolt]

is anyone else experiencing buying gems on iphone and you get charged and don't receive your things i bought a 10$ & 5$ back and i havent received my stuff i get charged for it goes through the loading and nothing how do i resolve this i already submitted a thing to apple is there a way i can report the game for help aswell ?

[woven hemlock]

devs/staff don't look in this channel, so gotta report billing issues to their support center~
I’ll post some troubleshooting below if you want to look into it on your own also. The game is about to go under maintenance, so might be a while before you can reach the staff

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[vale moth]

Friendly reminder:
Update will least for 3 hours now. Please be patient

[ruby sail]

When will the game open? I got an error and it closed.

[woven hemlock]

Friendly Reminder: Scheduled Maintenance Is In Progress

⭐️ Time and Duration: <t:1776283200:F> to <t:1776294000:F>
All times in this message are automatically converted to your timezone.

You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes message

(( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[violet flax]

My pickaxe has fully vanished . Anyone know if this is a bug ? This was previous to maintenance

[woven hemlock]

What do you mean by vanished? It doesn’t appear in the toolbox?

[hearty garden]

When will the game be released?

[woven hemlock]

Do you mean when it will return from maintenance?

[vale moth]

Friendly reminder:
Update will least for 2 hours and 40 minutes now. Please be patient

[timber trail]

Yes when

[woven hemlock]

Friendly Reminder: Scheduled Maintenance Is In Progress

⭐️ Time and Duration: <t:1776283200:F> to <t:1776294000:F>
-# All times in this message are automatically converted to your timezone.

You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes message

-# (( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[radiant zephyr]

Hi, I had a private server and I got kicked from the game, what will happen to my time I paid for?

[woven hemlock]

Iirc the time will continue to tick down, but I’m not 100% sure since I haven’t paid much attention to private towns

[radiant zephyr]

what do you mean

[vale moth]

Friendly reminder:
Update will least for 2 hours and 10 minutes now. Please be patient

[woven hemlock]

As in the time you paid for will continue to be spent during maintenance. I’m not 100% sure though

[faint vault]

Means the time will continue running, so your private town will have spent 3hrs

[fickle flint]

why i cant type;

[woven hemlock]

Channels are on slowmode due to the maintenance happening in the game, to help moderators maintain the server

[radiant zephyr]

why am I muted?
That's not the way to treat people with disabilities who's asking questions on a game they spend money in.

[cloud ibex]

The double blue heart rewards are for the daily login, right?

[woven hemlock]

Do you mean in the server or in the game? Channels are on slowmode due to the maintenance happening in the game, to help moderators maintain the server

[woven hemlock]

You can earn blue hearts from the daily rewards yes, not sure what you mean by the double rewards specifically

[vale moth]

Friendly reminder:
Update will least for 2 hours now. Please be patient

[cloud ibex]

It had been announced that from April 27th to May 11th, double the number of blue hearts would be given away upon logging in daily.

[radiant zephyr]

I mean both. I pay for a private server due to constant harrassment by other players and I stepped away from my computer to deal with something and came back to the loggout page, if I knew the game was doing maintance today I wouldn't of wasted my money to play today, thanks for your help.

[woven hemlock]

Should be the daily log in banner then, yeah. I don’t remember seeing this announcement anywhere, but I also don’t pay attention to their socmeds, so I might have just missed it

[brisk kestrel]

I have a problem with a glitch that makes my cat appear on my head while invisible or visible and can't remove the cat from my head

[woven hemlock]

Ahhh, that’s unfortunate re: the private server. Hopefully you don’t lose out on too much play time

[woven hemlock]

Known issue, you can switch towns a few times to force it off your head

[vale moth]

Friendly reminder:
Update will least for 1 hour and 50 minutes now. Please be patient

[violet flax]

Yh it’s not in my toolbox or bag

[woven hemlock]

Once the maintenance is over, if it’s still not there, try clicking ‘repairs’ on the start screen in case it’s a matter of corrupt files. Otherwise, can take a screenshot of your toolbox and open a ticket with the support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

DM @twin yacht to open a ticket with a server mod. if you haven't used it before, just DM it with a random message to initiate access and follow the bot's instructions to connect with the Heartopia server, then you can send your message for the ticket

[honest stone]

Is there plans to fix the squashed menu screen for tablet users?

[timber valley]

What are they updating that took so long

[woven hemlock]

#patch-notes

[woven hemlock]

would recommend sending the screenshot to the support center so they can look into it, they don’t look in here for reports

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[vale moth]

Friendlyx reminder:
Update will least for 1 hour and 10 minutes now. Please be patient

[trim oriole]

Why is it still unavailable to go on

[merry thorn]

still 57 min left

[white warren]

Look in this #patch-notes

[woven hemlock]

Friendly Reminder: Scheduled Maintenance Is In Progress

⭐️ Time and Duration: <t:1776283200:F> to <t:1776294000:F>
-# All times in this message are automatically converted to your timezone.

You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes message

-# (( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[night isle]

Hey so in America server is it still doing maintenance and till what time

[woven hemlock]

Friendly Reminder: Scheduled Maintenance Is In Progress

⭐️ Time and Duration: <t:1776283200:F> to <t:1776294000:F>
-# All times in this message are automatically converted to your timezone.

You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes message

-# (( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[vale moth]

Friendly reminder:
Update will least for 50 minutes now. Please be patient

[potent stratus]

You should offer extra compensation for the extra time you took in maintenance. It was supposed to be till 18:00 not till now.

[wary flume]

Does anyone knows want time the game will be on again

[somber hazel]

in 43 minutes

[half dagger]

They literally have a countdown going lmao

[woven hemlock]

the maintenance is still within the scheduled time

[wanton dirge]

ty

[vale moth]

Friendly reminder:
Update will least for 40 minutes now. Please be patient

[wary flume]

[flat haven]

https://tenor.com/view/mr-bean-mrbean-bean-mr-bean-holiday-mr-bean-holiday-movie-gif-3228235746377647455

[warped current]

I hope

[vernal sage]

https://tenor.com/view/girl-screaming-cry-meme-cry-scream-girl-gif-22102714

[vale moth]

Friendly reminder:
Update will least for 20 minutes now. Please be patient

[wary flume]

[rough lodge]

https://tenor.com/view/cat-dance-dancing-cat-chinese-dancing-cat-funny-cat-meme-cat-gif-17942782017843878006

[wind dew]

https://tenor.com/view/waiting-gif-10416146714942954656

[frozen lodge]

https://tenor.com/view/let-the-countdown-begin-baahhhhhhh-countdown-counting-counting-down-gif-15530641

[naive kraken]

does anyone know how to increase the load?

[woven hemlock]

purchase all the plot spaces to increase load - if you've already purchased all the plot spaces, that's the current maximum

[cold seal]

I’m in!!

[rough lodge]

https://tenor.com/view/2minutes-kevin-the-king-of-random-only-two-minutes-very-short-time-gif-19915048

[wary flume]

Yeah can’t wait for update

[vale moth]

Update is done. Enjoy the game

[covert hemlock]

Ummm I don’t know why but now the rounded edges of the water don’t merge with the square ones now

[white warren]

You can report it to the support center for bug issue

[hard vale]

Thr corners don't connect to each other either 🙁

My lazy river......

[covert hemlock]

Ugh, thanks for posting this, glad to know it’s not just me.

[covert hemlock]

It’s so cute, I’m sad it’s being ruined. Hopefully they fix this soon and not just tell us “it’s working as intended” this item was hella expensive

[kindred egret]

Can't pick Raspberries. Anyone else having this issue?

[mortal fossil]

me as well...

[covert hemlock]

Just tried blueberries, can’t pick blueberries either

[kindred egret]

Anyone tried picking flowers? Maybe it's the "pick" mechanic that's bugged overall

[white warren]

The devs are currently looking into it

[kindred egret]

@white warren Seems like it's all bushes so far.

[hazy verge]

Your update needs fixing ... the waters are no longer connecting

[white warren]

Thanks for the information

[white warren]

Devs are currently looking into it.

[sand thunder]

I think there is bug since the update, it didn't seperate my water before??

[white warren]

Look message above

[sand thunder]

Oh same for me! I just said it, didn't see your message

[tacit spire]

There is another bug.. I can't get rescources from bushes

[kindred egret]

They're aware

[white warren]

Thank for the information, i let the team know.

[unkempt mist]

rich rich problems

[white warren]

@kindred egret @tacit spire @covert hemlock can u try to restart the game and repair the file before please ?

@mortal fossil too

[kindred egret]

@white warren Sure

[earnest flame]

can anyone tell me why im getting this message when i have 10T of storage ive tried deleted it and reinstalling on different drives, ive also tried verifying the game files

[tacit spire]

ok

[white warren]

Do you play on steam?

[earnest flame]

no taptap

[white warren]

Can u try with steam ? Or if @woven hemlock have idea 🥹

[woven hemlock]

I was able to pick mushrooms when holding the insect net / axe / fishing rod, but when holding the other tools, the ping jumps up and I'm unable to pick mushrooms or switch to other tools without manually removing the tool first. Repairing game now to see if that changes anything

[woven hemlock]

do you have enough space on your c drive? the game passes information through there even if the game is installed elsewhere

[covert hemlock]

It did not fix it 🥲

[earnest flame]

its extremely laggy on steam thats why i play on taptap

[kindred egret]

@white warren Repaired, reinstalled, and still Topian no bush picky.

[earnest flame]

ah i see

[tacit spire]

mine is still loading the data again-

[white warren]

With the axe / fishing rod or with another object ?

[kindred egret]

With nothing at all in hand

@white warren With nothing in hand, no pick, with axe it will though

@white warren Verified on multiple bushes

[white warren]

And does that make the same things to him? #technical-help message

[red oak]

I can’t log in at all. It says it’s down for maintenance

[woven hemlock]

also unable to pick mushroom when holding nothing (though my chara has a handheld item equipped from dress up)

[white warren]

Okay

[kindred egret]

@white warren Prior to the update, I could pick bushes without anything in hand. Now can only pick bushes with axe.

@white warren I'm on steam/desktop if that matters

[tacit spire]

I can assure i have the same thing as Driver. it works when holding the axe but not when not holding anything at all

[white warren]

You all play with steam?

@tacit spire @woven hemlock

[woven hemlock]

removed the bouquet that was in my dressup and i'm now able to pick mushrooms while holding no tools

i am playing on mobile, ios

[tacit spire]

no i play the taptap version

[sleek cradle]

Can’t load a snowball to the platform. Where do I report bugs?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dreamy seal]

I’ve already done the update but every time I try to log on it says I need to close the app and update it but then no update shows up in the game or the App Store so I can’t play the game and I don’t know how to fix it

[twilit cape]

Is anyone else experiencing a bug in collections > clothing > sets? I have a notification that won’t go away and I checked everything to see what I didn’t collect.

[worthy dove]

is anyones account completely wiped after the update? its making me start the tutorial again i have nothing

[fallow aspen]

my game is taking so long to download. I’ve never had this problem. I’ve been updating it for the past 30 minutes and it’s only at 12%

[woven hemlock]

might be related to specific handhelds / tools, i was able to pick things fine while holding the penguin mimicry hand lantern, but not the hugging bunny fragrant bouquet @white warren
So far for me:

Can pick:

• pickaxe (i have popcorn bucket pickaxe equipped)
• fishing rod
• insect net
• penguin mimicry hand lantern

Cannot pick (does the picking motion but no sound + nothing is collected, + ping jumps up to 90+):

• tablet (i have forestbell knotted memo board equipped)
• watering can (snowflake watering can equipped)
• birdwatching scanner
• hugging bunny fragrant bouquet

[woven hemlock]

check to make sure you're logging in to the correct server + using the correct login information (eg if you used email to log in, make sure it's the same email you were using before)

[vale moth]

Hello guys, please try to turn off this setting for the moment

[white warren]

Can u turn this setting off and try

[white warren]

🫶🏻🤣

[vale moth]

[west widget]

Quartered pools are no longer connected after the update?

[white warren]

Devs are currently looking into it

[west widget]

Thank you!

[robust spade]

I have same problem and I tried turning it off but no it didn’t work

[woven hemlock]

still did not work while holding bouquet, but worked while holding lantern / not holding anything in hand

[white warren]

@vale moth

This - is - weird

[woven hemlock]

i'm going to have so many mushrooms by the time they figure out whats causing the bug

[robust spade]

Yea I hope they fix it soon

[ashen stag]

hi im unable to use the snow stand after the update. any suggestions on what to do to resolve issue?

[flat glacier]

Me too, I think it's a bug in the new update

[woven hemlock]

a few things glitched out after the update, can report it to the support center so devs can look into it

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[vale moth]

Which bouquet?

[worthy dove]

THANK YOU i forgot i switched to global server as the maintenance started. oopsie

[woven hemlock]

hugging bunny fragrant bouquet
also did not work while holding the pink mood pinwheel (tested it just now)

[vale moth]

In slow for me (sorry it’s night I’m not the fastest anymore): it’s working with a few items? Did you tried it without this mode?

[woven hemlock]

i have the mode turned off right now, doesn't make a difference whether it's on or off. can pick while holding some handheld items or tools, but not all

[cobalt frigate]

Is there a way to contact the devs?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[stark orchid]

Hello! Does anyone know what this means? I have 4 GB available on my phone, but maybe I need more? :/

[woven hemlock]

try making some more space yeah. the game usually needs more space than it says it does

[stark orchid]

Thank youu!

[tawny copper]

i cant like my own house anymore?

[peak belfry]

Idk where to post this but the corner pools no longer connect after the recent update finished :/

[tawny copper]

look ontop, devs are looking into it

[peak belfry]

Thanks!

[woven hemlock]

@white warren @vale moth updating you both, i went through my dressup and checked for every handheld item i had available. "tap bubble button to pick" was turned off for this, but it didn't seem to make a difference whether i had it on or off regardless

Can pick:

• pickaxe (i have popcorn bucket pickaxe equipped)
• fishing rod
• insect net
• penguin mimicry hand lantern
• coolplay chain crescent bag
• hundred flavors xiaolongbao
• apple base frying pan

Cannot pick:

• tablet (i have forestbell knotted memo board equipped)
• watering can (snowflake watering can equipped)
• birdwatching scanner
• hugging bunny fragrant bouquet
• pink mood pinwheel
• bear hand basket
• piggie hand basket
• leather buckle handbag
• handheld coffee cup
• secret calligraphy brush
• penguin balloon
• easter egg balloon bouquet
• kitty ultrasonic speaker
• boop meow walkie-talkie
• kitty straw bottle

Outlier? Option to pick doesn't appear at all for these items

• forestbell desk phone (both hands are used to hold the phone, unsure if being unable to pick was the case prior to update, since i've never used it)
• forestbell duster
• stargazer's decree
• toy frying pan
• clapperboard
• animal party long umbrella

[vale moth]

Thank you

[woven hemlock]

o7 hopefully the infomration is helpful to you guys

lmk if you want me to test anything else, i have the game open still

[woven hemlock]

might be a bug, there's been a few since update. try switching towns and see if it works then

[tawny copper]

doesnt work, but thanks, sad. my home has no likes and i hve to like them myself everyday 🙁

[woven hemlock]

can report to the support center so they can look into it~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[vale moth]

Temporary solution, if you can’t gather bushes etc:
Please set the setting in gameplay - pick - too off at the moment, until devs fixed it. Thank you!

[woven hemlock]

actually, seems to be a bug with liking houses in general. i just went back to the neighborhoods and the option to like isn't showing up at anyone's house

[livid python]

can someone help me about this issue? i've been having a problem about this since yesterday. i've done everything reinstalling, searching it on yt, and etc...

[woven hemlock]

can you try all the steps here and see if any help?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[flat bridge]

whats wrong with this? the maintenance is already done right?

[woven hemlock]

can you try all the steps in the post above yours and see if they help?

[pine ember]

Has anyone else been very bugged out today? Every time I equip my fishing pole or bug net, I cannot control the direction of my casts, and then I have all kinds of movement issues, cannot move unless I use my car, and cannot use any tools, and have to restart the game to be able to move/use tools

[tawny copper]

you can like, you just gotta press the thumbs up thing. i managed to like a friends house

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs

[woven hemlock]

i'm not seeing the thumbs up at all in any house i walk by

[tawny copper]

hmm odd i was able to like a house its like an emote

[woven hemlock]

the only option i see is the icon to see the player card, no option to like 😔

[light orbit]

Is anyone else having a bug in the clothing & appearance rewards? I've checked everything and I don't see anything else that needs to be collected...

[pine ember]

I mean, thanks, and I will try these. But this was not an issue until the servers went down today...everything has been totally fine the entire time I played before today

[woven hemlock]

just because it wasn't an issue until now, doesn't mean that it isn't the reason for it

[woven hemlock]

They added some more things to the banner at the bottom, did you collect everything from there?

[pine ember]

True enough sometimes with these silly technologies right lolol

[woven hemlock]

yeah

controllers/bluetooth/keyboards have always caused those sorts of issues, so it's the first thing we tell people to check for

[light orbit]

I did already. I am thinking it is due to the clover outfits but it is not listed in the Sets

[woven hemlock]

try switching towns? sometimes the banners are just a bit slow on the uptake

[light orbit]

I did "return to log in" and back still nothing

hopefully it gets fixed tomorrow

[woven hemlock]

when you return to log in, don't just click the start button, since that will put u back int he same town with the same glitches. you'll need to manually switch towns by clicking the windmill icon next to the start button and choosing a new town to teleport to

[cerulean bloom]

hello guys ive been experiencing a full pc crash after the last maintenance in the game.. it doesn’t usually happen to me did anyone else has this problem? pc players only

[light orbit]

no. when I return to log in, it puts me in a new town. I got a notif when I opened my dress up tab that I have a new set added for the clover outfit but this is all I can see... no clover set

[livid python]

still having problem, is it possible the main issue here is like im using different wifi right now?

[slate lantern]

Did u try this clicking or tapping the like itself?

Oh wait nvm u found it xd

[tawny copper]

yeah

[woven hemlock]

i figured it out when i got to the next house, had to click on the pop up banner above the player card ty

[slate lantern]

Yipee we now know

[tawny copper]

xd ty 🙂

[cerulean bloom]

umm.. hello?

[tawny copper]

no its a you problem

[pine ember]

None of this worked. Done exactly as instructed. Any other ideas or should I just wait a few days/weeks and hope the issues get fixed?

[slate lantern]

Did u try repairing too?

[light orbit]

repairing?

[woven hemlock]

What device do you play on?

[tawny copper]

works ok for me

[slate lantern]

go back to login in screen, and u'll see a wrench icon for repair tool

[light orbit]

ooooh I will try that

[slate lantern]

hopefully that fix it

[light orbit]

[flat bridge]

omg trying this just to log in is such a hassle im sorry. I'll just wait for it to be fixed, hopefully before the restart time

[light orbit]

my game crashed... I think lol

[slate lantern]

ah noo the timingg, the repair tool does is redownload and fixed missing stuff that didnt carry when u updated

[woven hemlock]

when you click repairs, it will look like your game crashed, it didn't. it's just cause it's redownloading packages, so it needs to restart

[light orbit]

Reloading the game now and it gave me a different screen so maybe it is working

[slate lantern]

pls pls work

[light orbit]

unfortunately, still no clover set

oh wells hope this gets fixed tomorrow at reset

[tawny copper]

oh damn i got stuck here and i cant open my backpack or watch

[slate lantern]

btw out of curiosity could u ss ur collection points for the clover set?

[pine ember]

PC

[idle rapids]

Foraging broken or a feature? Can no longer forage berries unless holding the axe/hoe/broom

[woven hemlock]

^

[idle rapids]

Nah, I'll just hold my broom. A lot easier than changing the settings, but thanks for the answer!

[woven hemlock]

are you 100% sure you don't have anything connected? doesn't have to be a controller, can even be bluetooth devices or your keyboard

[pine ember]

I am confused about the keyboard part. I cannot do anything if my keyboard/mouse is unplugged...There is only my USB keyboard & mouse connected, bluetooth is turned OFF, and nothing else in USB ports at all.

[woven hemlock]

it might be the keyboard that's causing the issue then. are you able to unplug the keyboard but not the mouse, and then reboot the game to see if you still have the same issue?

[slate lantern]

are u using steam? there might be that controller there u have to disable?

[pine ember]

Can I even walk in the game with just a mouse??? I guess I can try

[naive charm]

Does anyone know how to fix this issue? I'm trying to join a town and I keep getting a box that says "character data failed to load. Please try again! L102"

[woven hemlock]

theoretically yes, i think you can click and drag the walk area, but i don't play on pc so i don't know for sure

[woven hemlock]

can you click 'repairs' on the start screen in case it's a matter of corrupt files?

[light orbit]

Sorry I just saw your reply. I was reporting the bug. 🥹

I got all the items for the girl at least...

[pine ember]

Well I just tried it and can confirm that on PC, you cannot move without the keyboard. So now we know at least, whew 🙃

[pulsar crystal]

Hello Heartopia isn’t working out of no where it was fine about 10 minutes ago and now everything has vanished from tow square no NPCs are in the game no items to purchase of anything the textures of the game went to pixels it was fine not long ago and now it’s broken

[woven hemlock]

thanks for letting me know! are you able to try out the tools and see if the same bug still happens?

[woven hemlock]

can you teleport to a new town and see if they return?

[pulsar crystal]

Yes nothing is working

[pine ember]

I'm not sure how. I cannot move my character so I cant get to a tree or crop or water or anything interactable...so..I dont think I can no

[pine ember]

I also did the "repair" in the launcher

[slate lantern]

all goods that sadge u got all the items for the girls but u got ur reward on the collection set no? ig we just have to wait for it to be fixed

[full radish]

Are others having an issue where you can’t collect items like blueberries? I walked up to a bush to collect them for a daily quest and it did the picking action but I got nothing out of it. I tried multiple bushes.

Sorry if this has already been asked

[light orbit]

yeah got the collection rewards at least but can't claim the reward for the set since it's missing in the Set tab. The notification is kinda bothering me.

[woven hemlock]

what tools do you have? you can use the bug net, for example, without trying to catch a specific bug

you mentioned before that the tools were bugging bc you couldnt control the direction of your casts. you can still test this without trying to find a bug to catch

[unique girder]

i think i lost my espresso machine. Help guys how to retrace it?

[slate lantern]

ohh wait so u also cant claim the reward from the set, u also scrolled everything i see i see

[pine ember]

Yes, with or without keyboard, I can equip tools and engage them, I cannot control the direction/HOLD at all, it just fires wherever it fires, and once I stop "using" the tool my charachter cannot move

[woven hemlock]

known bug, devs are looking into it. in the meantime, you can turn off 'tap the bubble button to pick', or only pick items when holding the pickaxe, as those should still work fine

[pine ember]

And at times, I cannot do anything at all except get into my car/drive/get out, but then cannot walk or interact with anything

[woven hemlock]

when you unplugged the keyboard, did you reboot the game also before re-entering?

yeah, those are typical of the things i mentioned, that's why i'm having you check through them

[pine ember]

Yes

[woven hemlock]

hmmm

the game is really sensitive to things that act like controllers, despite being not controller supported, so my guess is that it's picking up something else on your pc that it thinks is a controller i'm not sure what it could be though

in the meantime, you can open a ticket with their support center in case they have any ideas, since we've already gone through the common things that trigger those bugs

[noble ravine]

I can't collect any foragable items either, tried mushrooms, blueberries and one of the seasonal ones 🥺 it does the motion, but nothing happens

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

turn off 'tap the button to pick', or stay on the pickaxe for now, devs are looking into it. the bug is affecting specific tools but not all

[noble ravine]

ah thank you!

[pine ember]

Ok, I will do that. Thank you so much for trying to help me! I appreciate it

[woven hemlock]

no problem! sorry we weren't able to figure it out - if you want to try troubleshooting on your own, you can try looking through your device to see if there's anything else that could be affecting the game. could be items plugged in, or other apps running in the bg

[full radish]

As the other person said, I found out that if I have my axe out I was able to collect items

[noble ravine]

I'm so glad there's a workaround, I was running over to collect truffles and then low-key panicked when I couldnt🤣 I need to make some money lol

[quasi hound]

When fishing you cant move then your screen gltches!

[random radish]

The only two issues I’m having are: The corner water will not merge seamlessly anymore. So now my pool looks like a pie chart and I can’t turn off pet tracking. I’ll go in to say stop tracking and then when I close out of it, it is still tracking my pet.

[fossil bane]

My only issue is the spectral moss quartered pool is not connecting anymore

[strong garden]

I've tried reinstalling, verifying files, etc. I'm on a pc and launched via tap tap

[visual dagger]

I’m trying to open the game but it won’t work. No worlds are loading for me. I deleted the game and reinstalled it, but it still didn’t fix the issue. I also restarted my PC, but it keeps showing “Update available, please restart the game.” I tried playing on my iPad as well, but it’s not working there either. I couldn’t complete my daily tasks because of this. I deleted and reinstalled the game on my iPad too, but still nothing changed. There’s no in-game update showing on PC or iPad, and restarting the game repeatedly doesn’t help. Does anyone have a solution to this problem?

Please anyone help me i wan't to complete my daily quests💔

[woven hemlock]

can you try clicking 'repairs' in the top corner of the start screen?
try rebooting your device to see if it picks up on the update - there was maintenance earlier today, so there should be an update to download
can also check to see if you have enough space available on both devices to download the update, in case that's the reason it isn't detecting it

[shadow tree]

Hellou, i made 2 purchases with real money but none of the items arrived at my mailbox.. I've contacted their email for support (the one on play store) but idk if i should do something else

[woven hemlock]

try updating your graphics card, otherwise can try to uninstall the game, then manually delete every file related to Heartopia from your PC before re-installing

[white warren]

Is this not work, he can try this one
https://www.youtube.com/watch?v=KrLPvUVj784

[woven hemlock]

devs/staff don't look in this channel (and i don't think they really look at the email listed on the play store) - for billing issues, will need to contact their support center, but i'll post some troubleshooting below also in case you want to look at it before they get back to you

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[woven hemlock]

known issue, devs are looking into it

[karmic bane]

I had the same issue and now even after i close and reopen my game, i can pass through the items on the furniture store

[woven hemlock]

RE: the pool, it's a known issue, devs are looking into it

RE: pet tracking, does it still track the pet when you teleport to a new town?

[karmic bane]

Also other players could see me but like floating up in the sky 😂

[near sage]

Is there an active bug report on the discord?

[naive charm]

I just did the repair on the home screen and nothing is happening, I click start to join a town and still nothing I get the same message as before

[pine ember]

I want to know too. The website is not that helpful. It is called suggestions, but I want to report a problem, not be stuck into the same pool as random people's messages, I am a player with a problem and I cant get support?

[iron orbit]

I have the same problem and tried to do that, nothing worked! And I have enough storage btw what should I do in such situation?

[white warren]

You can report directly in-game with the support center. They will answer you in 24-48h max.

We cant handle bug here

To contact the support center:

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

We are only moderators on Discord here. We can report the issue if there is a major, widespread bug. In other cases, however, you will need to contact the support center directly.
We dont have the same access

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[pine ember]

This is all I get when doing what you said. Nothing else. No option to contacty anyone

[white warren]

Dont go with the website.
You can contact support in-game and you will have a answer here

( sorry the two first screen is in french)

[woven hemlock]

can you try rebooting your network? for example, you can disconnect and then reconnect it, or go into airplane mode for a few seconsd, etc. trying to see if the game is having trouble connecting with your network, which is an issue with the game and not with the strength of your network

[pine ember]

From the game menu as you said..settings..there is NO account management on PC....but support center takes you NOWHERE helpful ONLY to a FAQ

[pine ember]

There is no little headphone icon for me

[slate lantern]

its there at the very bottom mint color in ur screenshot xd

[white warren]

Contact customer service for talk with them

For their answer -> the icon

[pine ember]

AHHHH yes it is! I was looking here when you said to someone..."click the round icon in the upper corner with the headset logo" now i see it thank you!!!

[sour idol]

What's going on? I'm scared to even log on

[white warren]

🩷

[iron orbit]

That actually worked!!!!!!
Thank you sm for your help <33

[brazen marsh]

Anyone having issues harvesting mushrooms or using fertilizer? It shows the action but no sound and I can’t collect it. I’ve done the repairs thing on the main screen also with no luck

[woven hemlock]

yay, i'm glad it did!

[tiny skiff]

I have been trying to log in to the game after the new update, and i can go in to all servers just NOT global and have been trying a lot of things, i aint sure if its a bug or?

[woven hemlock]

what sort of error do you get when you try global?

[iron orbit]

I was confused cause I already tried to restart the iPad but that didn’t work, when I put the airplane mode then removed it, it worked!
For anyone who’s struggling with this issue I suggest that!

[tiny skiff]

its saying there is an update and i have to restart the game? but nothing happens

[iron orbit]

Tysmmmm again! <333

[woven hemlock]

you're able to enter all the other servers, just not global?

[azure cloud]

Oh it happens to me too

[tiny skiff]

indeed just not global

[iron orbit]

can you try rebooting your network? for example, you can disconnect and then reconnect it, or go into airplane mode for a few seconsd, etc. trying to see if the game is having trouble connecting with your network, which is an issue with the game and not with the strength of your network

Guys try what they said here, It worked for me!

[slate lantern]

did u try this?:

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick"
• switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

[tiny skiff]

i did indeed try that and did not work

[brazen marsh]

I did try this! I do have handheld item out, so I’ll try that next. Thank you!

[strong garden]

I can play on my phone just fine, but PC is stuck in the white/red screen with the 100% extracting files. I tried to reinstall, cleared cache, made sure it was white listed on my windows security, checked graphic drivers , and downloaded it on steam

[azure cloud]

Not working 🙁

[strong garden]

I'll send in a ticket

[woven hemlock]

is the white/red screen the one that looks like a big question mark?

[slate lantern]

ahh try this one fallingwish sent

[slate lantern]

this one hehe

[strong garden]

yes

[woven hemlock]

can you try to uninstall the game, then manually delete every file related to Heartopia from your PC before reinstalling?

If that doesn't work, can try this: https://www.youtube.com/watch?v=KrLPvUVj784

[naive charm]

im now getting the error "loading anomaly I91" when i try to load a town

[woven hemlock]

can you try the steps here and see if they help?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

can you try clicking 'repairs' in the start screen in case it's a matter of corrupted files? not sure why only one server isn't working for you

[woven hemlock]

what server were you trying to enter into, by the way?

[iron orbit]

Global!

[woven hemlock]

ty!

[azure cloud]

U got on?

[edgy lark]

Was there an adjustment to the pool? Why is it cut off now?

[iron orbit]

Yesss

[azure cloud]

Omg howww

[iron orbit]

I tried switching on the airplane mode for few seconds then turned it off. When I opened the game it FINALLY gave me the update!

[azure cloud]

I will try this thank you

[iron orbit]

I hope it works
You’re most welcomee

[sour idol]

Mine is downloading just fine, but that's a lot of data to download all at once. SMH

2.44 GBs

[tiny dock]

Hi, when I pick my fishing hod my character get stuck without being able to move, and when I teleport (Like using the event tab) my camera glitches too

[naive charm]

managed to get into a town by using my mobile data, thanks!

[sour idol]

How do we put in for the home eval?

[azure cloud]

Didn’t work but thanks

[white warren]

Make sure nothing is interfering with your Bluetooth connection, and unplug and replug your keyboard, mouse, and controler in particular.

Example: a gamepad/controler plugged into the side

[white warren]

Watch -> Dg Member level -> In the top right corner, you'll see an icon for that

[brisk quail]

the quartered pools dont connect anymore

[fallen ibex]

Anyone else can’t snow sculpt since maintenance end?

[white warren]

Devs are currently looking into this

[woven hemlock]

known issue, bugs are looking into it

[tiny dock]

omg, unplugging my xbox one controller actually fixed the problem, tysm!

wasn't connect via bluetooth, was connected with a cable though, my computer doesn't support bluetooth

[white warren]

I dont know how to write damn i need coffee

[fallen ibex]

Okay, thank you. I did report it in-game soon after

[white warren]

Good ! Yes, a controller connected to the side interferes with the ones currently in use

[reef goblet]

Hi, is there anyone knows why I can't get the mushroom? It's happening since earlier, i already tried restarting. It's been updated already

[night zinc]

you have to hold pickaxe now

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick"
• switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

[signal spruce]

Same issue

[tribal scarab]

Looks like my entire collection box reset for the movie event 🙁 My corner pools are also not connecting. Super frustrating update.

[stark ravine]

is it me or the quarter pools are not fusing together after the patch.

[woven hemlock]

did you have new items placed since saturday? all boxes reset on saturday for the new week

the corner pools is a known issue, devs are looking into it

[woven hemlock]

known issue, devs are looking into it

[stark ravine]

oh thanks i thought i was the only one

[peak axle]

Bro whyyyyy the water ever since the update is not connecting! And also the lag is so bad bro 😭😭😭💔 and earlier was glitching and kept tracking my cat like bro why all for some clothes 🥴🤦🏽‍♀️

[west sparrow]

hello i keep having the insufficient storage space even tho i have enough storage, how can i fix that?

[peak axle]

Oh geez this just got posted I see I see

[woven hemlock]

known issue, devs are looking into it

[peak axle]

I hope so 😭😭😭💔

[woven hemlock]

are you playing on a pc? make sure there's sufficient space in your c drive, since the game passes information through there even if the game isn't installed there

[shrewd yacht]

Can someone help me with this? I tried reinstalling already and I still have 397gb left in my desktop, I also checked the files and they're in correct drive that has enough space for me to download the small update.

[shrewd yacht]

omg same issue

[west sparrow]

yes that make sense i have 6gb left on my cdrive lmao

[woven hemlock]

are you playing on a pc? make sure there's sufficient space in your c drive, since the game passes information through there even if the game isn't installed there

[dusty karma]

is anyo;ne else having issues with their snowball sculpting bench not working?

[west sparrow]

guess ill play on phone man, tysm

[woven hemlock]

known issue, devs are looking into it

[dusty karma]

thank you! saves me the time of making a report

[shrewd yacht]

oh okay thanks, i'll give it a try

[west sparrow]

by any chance do you know how much space do i need to make it work

[sour idol]

Minimum 4 GB

[woven hemlock]

oh man i didnt pay attention to how big the download was. i usually recommend at least twice as much space as what the game wants to install

[west sparrow]

okaay thank you man youre the best

[sour idol]

Yes it was 2.44 GB

[sacred fiber]

so wait, was this an actual update that was over TWO GIGABYTES???

[dusty karma]

it's a good idea in general to leave 15-20 percent of your C drive free for operating function, just as a heads up! ♥

[woven hemlock]

You can see everything they changed/added in #patch-notes

[west sparrow]

thank you !!

[sour idol]

Absolutely correct

I have a 2.0 TB hard drive

[dusty karma]

It turns out I like thicc games so I had to deal with this recently, moving things around. ><

[sacred fiber]

thank you, but i was actually asking to confirm if i was getting a glitch because this is ridiculously huge for a single update

[sour idol]

Me too but I normally let it do it, but my PC security makes sure it's safe

[woven hemlock]

the game isn't great at optimization in general, but their updates are usually pretty big after maintenance yeah

[sacred fiber]

i mean from an optimization and future of adding two gigs of drive space every few months perspective, but thats also a valid concern

[sour idol]

Agree

But my PC allowed it

[west sparrow]

WAAAAH ITS WORKING NOW THANK YALL HAHAHAHA

[woven hemlock]

woo!

[dire pecan]

ever since the maintenance the corners seperate and i cant get them fixed

[strong garden]

Still couldn't launch it but working on a ticket about the question mark loading screen, I'll try again tomorrow on the pc! thanks for the help!

[light orbit]

yes, I recorded a video to send with my bug report.

[woven hemlock]

known issue, devs are looking into it

[unreal oasis]

Hey guys so I can’t get in my game it just says “log in time out” each time I try to enter 😔

There’s no prompt to apply an account….

Phone IOS

[woven hemlock]

can you try this and see if any of them work for you?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[drowsy nova]

anyone else having mushroom collecting issues? it wont let me pick them.

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick" or switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

[elfin pine]

Uh, I talked to Bob and everything disappeared. Even the other player inside. Edit: oh no. All the players and npcs are gone. I had just updated

[woven hemlock]

they went on vacation 🙂‍↕️ can you try teleporting to a new town to see if they come back?

[elfin pine]

I exited and re-opened. They are all still gone 😭

[dire pecan]

thanks

[sour idol]

Ok I just found a GLITCH: trying to collect Mushrooms and It shows its collecting them but Not in Bag

[woven hemlock]

need to actually teleport to a new town, not just exit and reopen. (fun fact) when you exit and reopen, it puts you in the same town with the same glitches

to teleport to a new town, you can:

• go to your friend's list, find a friend who is online, and teleport to their town, or
• go back to the start screen, click the windmill icon next to the start button, and select a new town from the friend's list or 'all towns'

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick" or switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

[cloud owl]

steps in sync breaks my game every time i click it edit to add i have to use task manager to close my game

[sour idol]

I log off and relog in, All Good

[maiden spear]

I have the same issues. I can't pick mushrooms, berries or bushes

[sour idol]

Read what I did above

[soft cliff]

i just learned that if you remove your handheld accessory you can collect the mushrooms, etc.

[sour idol]

#technical-help message

Click on this link

[maiden spear]

I tried doing the same thing so many times. I even re-installed the game but no avail

[soft cliff]

try removing your hand accessory

[maiden spear]

Oh thank you! It worked for me

[soft cliff]

my friend can collect even with hand accessory so maybe depends on the item or idk..

[white warren]

Devs are currently looking into it.. its hum.. a weird bug

[woven dock]

What happened to my pool😭

[woven hemlock]

some handhelds work and some don’t yeah, it’s a bug that only affects some things and not others for some reason. even with tools, axes work but not birdwatching lens, for example

[white warren]

Devs are currently looking into it

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[rustic bobcat]

My pool😭

[somber hazel]

devs are looking into it

[worn isle]

Thank you

[elder jay]

X-MEN symbol????

[vapid stream]

Hi is the sculpture not working?

[sour idol]

READ ABOVE

[somber hazel]

for snow sculpting , devs are looking into it

[elder pumice]

For some reason it won't let me interact with my cat anymore after the maintenance. My friend is also experiencing the same issue

[buoyant stone]

For some reason my ping is always above 300 and I also get random spikes of lag where my whole screen freezes (usually for around 10-20 seconds) does anyone know why this happens? It’s only with heartopia

[buoyant stone]

That happens a lot even without recent maintenance. Hopefully it gets fixed soon

[elder pumice]

Hopefully 😅

[warm pulsar]

Since the recent update my game glitched bad. I cant interact with anything, all the shop stuff and npcs are gone, my friends and their houses aren't showing up, and I cant use my car. Reloading the game didnt fix anything either. Does anyone have an idea what happened?

[hazy verge]

Sighs another bug if you are holding a cup you can not gather berries

And things that are touching or close to each other is glitches .. like face of card in photo

[sonic glen]

is this bug after the update?

anyone face the same problem?

[brave gull]

Same isue with the pool. Also when I tried starting a fishing event it made it so that I could no longer move. I restarted and tried the octo fishing event and same issue. I was frozen next to Vanya the whole event while my partner fished. I was able to hop in my car and move around but the minute I exited my car after the fishing event- I couldn't move.

[somber hazel]

devs looking into it

[dull bane]

just verify the integrity of the game and restart as usual it will comes back

[sonic glen]

alrighty thank you!!

[warm pulsar]

I restarted the game multiple times and I'm still having this issue.

[sonic glen]

oh dear, i just logged in the game and saw some bugs within my home, haven't even do my daily 😅

[brave gull]

I was just curious if anyone else had the same issue or if it might be my computer freezing or glitching. Maybe I just need to lower the graphics...

[neon grotto]

Hi! Does anybody have information on how to fix rollercoaster ending midrun?

[sonic glen]

i doubt so that you need to lower the graphics, but it could be one of the reasons too unless before this you have no problem using the current graphic settings.. might be some bugs or glitches after the update.

[woven hemlock]

#1494059684867604480 message try this thread, they mentioned something similar there

[neon grotto]

Thank you!!

[woven hemlock]

Were you frozen once you pulled out the fishing rod? Or even before then?

[woven hemlock]

First one is known bug, second one can report to support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

can try reconnecting your network if it becomes unplayable to see if that helps (eg disconnecting and then reconnecting, or using airplane mode if that’s available to you, etc), but can also report to the support center do that they can look into it

[woven hemlock]

As in the cats don’t have interaction bubbles, or another reason?

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[elder pumice]

Yes doesn't have the interaction bubbles

[buoyant stone]

Ok I’ll report it to the support centre since it’s been happening pretty much since I installed the game thanks for your help

[brave gull]

In the regular fishing event- as soon as I got on the boat it kept saying that I was spamming the fishing rod, then as soon as we got to the fishing spot I was frozen and unable to pop bubbles so as soon as that was over- I tried resetting my position as I couldn't leave the boat- and I was still frozen. So I restarted the game and everything seemed fine. Then I decided to try the octo fishing event with my partner- as soon as I started it with Vanya, I was frozen from moving (I could move the camera and open my inventory so I know my keyboard was working). I also was able to hop in my car and move around but as soon as I exited the car- I was frozen from moving. I don't think the fishing rod was triggering it.

[woven hemlock]

Oh geez, yeah that sounds different than the usual bug I was thinking of. Have you opened a ticket with the support team yet? Can report it to them and see if they have any recommendations

Could also try clicking ‘repairs’ on the start screen in case its a matter of corrupt game files. Rebooting the devices sometimes also helps to clear weird glitches

[brave gull]

I will try that, thank you!!!

[woven hemlock]

Hope you can join events without issue soon!

[storm plinth]

Anyone else getting this error? Tried repair, reinstall and clear cache/cookies.

[pure anvil]

after update i can't collect resourse like blueberry, truffle and other

[woven hemlock]

Can you try turning your device off and on?

Make sure you have enough space on your device for the update also, there was a maintenance earlier so the update needs ~4gb

Can also try reconnecting your network, for example by disconnecting your wifi and then reconnecting, or turning on airplane mode for a few seconds, etc

[woven hemlock]

Can or cant?

[pure anvil]

sory typo, thanks

[storm plinth]

I have 100~ gb space, let me try these and check back here after. Thank you! 🙌🏻

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick" or switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

[woven hemlock]

Do you play on pc or mobile? If pc, make sure there’s enough space on c drive, even if game isnt installed there

[storm plinth]

I'm playing on Android, same issue after restarting and turning my WiFi off and on.

[restive edge]

I thought the pet bug about planting while them on the field was fixed and now we are back at It again? My god

[woven hemlock]

seems like that specific behavior was rolled back when they adjusted pet behavior this time, will need to report it to the support center so devs can look into it. in the meantime, you can force a pet off a specific plot by interacting with them - they naturally walk away from you when you interact, and you can use this to force them off of a section so that you can plant there

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

did you try airplane mode also?

[storm plinth]

Yes, still same 😔

[woven hemlock]

hmmmm

[woven hemlock]

try teleporting to a new town

[storm plinth]

I opened a repair ticket, any clue how long before they get back to me?

[night tide]

there is no proper testing in this game

[woven hemlock]

usually 1-2 days, make sure to check back on the ticket manually since the game doesn't notify you when they respond

[night tide]

the money we spend are wasted

[winged siren]

The new update has me stuck in the car and couldn’t drive or get out had no choice to force shut it down and reopen

[eager flicker]

I need help!!

I keep pressing tracking off but it keeps putting it back on when I’m not touching it! What do I do?

[somber hazel]

try tracking and untracking the gossip quest

[eager flicker]

Ahhhh that’s what was the issue hahha

ALSO

heartopia stop making cute stuff I’m going to go broke I just spent like $500 but tbh it was worth it 😌

[woven hemlock]

did force restarting work to get rid of the bug?

[eager flicker]

I have like 30 sets already plus almost the entire top up rewards except the bike now

[merry pier]

i cant collect mushrooms XD

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick" or switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

[merry pier]

tysm

[vestal python]

anyone else having their quartered spectral moss ponds not connecting with other spectral moss pond pieces, either quartered or square? Only noticed this after this most recent maint

square connects to other square pieces totally fine and without issue, its only the quartered

[woven hemlock]

Known bug, the devs are aware and are looking into it

[honest dawn]

Anyone has snow sculpting bench issue? Not able to load snowball on it.

[crystal hazel]

where can i ask for them to go back on their update? they now removed being able to see if you have pet outfits in all pets if 1 is wearing and at the store you can no longer see if you have the outfit if one is wearing it like soooo annoying

[woven hemlock]

Known bug, the devs are aware and are looking into it

[woven hemlock]

devs/staff don't look in this channel, so gotta give feedback to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[winged siren]

It did but came across another bug the snow table or the snowballs are bugged out in gathering a snow ball now to see if it was the ball itself

[woven hemlock]

Known bug, the devs are aware and are looking into it

[crimson prairie]

Is anyone else unable to add the tagline to their book(s) and therefore unable to publish?

[woven hemlock]

are you on pc? if you click the tagline and just start typing, it should still work even if it looks like it shouldnt

[crimson prairie]

I'm on iPad, but that trick worked just fine (maybe because i use an iPad keyboard?). Thanks!

[winged siren]

Ty

[stoic tangle]

Bonjour depuis la dernière mise a jour d'hier sur le jeu je n'arrive plus a cueillir des myrtilles que avec le marteau alors que normal ca marche aussi pour les cueillir a la main sans le marteau

[woven hemlock]

Help! I can't forage / When I try to forage, nothing happens !

There's currently a bug with foraging while holding some handhelds and tools, the devs are aware and are looking into it. In the meantime, you can:

• turn off "tab bubble button to pick" or switch to the pickaxe/fishing rod/insect net while foraging
• remove your handheld items in the dress up

=====

(Traduit avec Google Traduction)

Au secours ! Je n'arrive pas à forer / Quand j'essaie de forer, rien ne se passe !

Il y a actuellement un bug lié à la récolte lorsque vous tenez certains objets ou outils en main ; les développeurs sont au courant et travaillent à sa résolution. En attendant, vous pouvez :

• désactiver l'option « Appuyer sur le bouton bulle pour ramasser » ou passer à la pioche, à la canne à pêche ou au filet à insectes pendant que vous récoltez ;
• retirer les objets que vous tenez en main via le menu de personnalisation.

[stoic tangle]

@woven hemlock Donc il a bien un beugue avec ça ?

[woven hemlock]

Yes, it's a bug

By the way, there should be French language channels -- you can find them by going to #language and selecting 'Français'

====

Oui, c'est un bug.

Au fait, il devrait y avoir des canaux en français — vous pouvez les trouver en allant sur #language et en sélectionnant « Français ».

[stoic tangle]

@woven hemlock merci pour votre réponse bonne journée a vous

[woven hemlock]

Toi aussi!

[amber stone]

Yesss after the update today I've noticed mines aren't connecting.

[river matrix]

I was just about to ask the same thing 😑

[vague pond]

Can we no longer heart our own houses since the update?

[brave thorn]

i can not ice sculpt either

[woven hemlock]

Known bug, the devs are aware and are looking into it

[woven hemlock]

They changed the UI for liking houses -- there should be a banner that appears above the player card, click on the banner. It'll take you to a screen where you can 👍 someone's house, and/or add another emote also

[dull bane]

not only restart the game, u need to verify integrity or repair the game then only launch it back

[unkempt crypt]

Anyone else having problems with their blueprints saying zero coin and not loading

Also my moss pond not connecting

[tropic gale]

is this some kind of bug?? i’ve been trying to change my home from blueprints

[unkempt crypt]

Mine says the same thing. Glad it is not just me

[woven hemlock]

what happens when you try to apply it?

[woven hemlock]

what happens when you try to apply it?

[woven hemlock]

known bug, devs are looking into it

[tropic gale]

Insufficient materials or currency

[unkempt crypt]

It will not load at all. It does load to the island

I also repaired my game. Did not fix it

[woven hemlock]

can you try going into the blueprint and moving a piece of furniture/etc to force the game to reload the blueprint info? @unkempt crypt @tropic gale

[unkempt crypt]

Okay I’ll try that brb

Nope did not work

[tropic gale]

did not work on me too

[woven hemlock]

darn 😔 might need to open a ticket for this one

@tropic gale @unkempt crypt

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[unkempt crypt]

Okay I will do this now

[slate lantern]

Oh I remember there is also someone reported that their blueprint didn't apply

Is this a bug?

[woven hemlock]

might be

i can check my blueprints actually

[unkempt crypt]

I blueprints load to the floating island just not the main island

[woven hemlock]

i was able to apply my blueprints even if it said 0 gold, i think the resource page is just inaccurate when you view the blueprint. the only blueprint that didn't work was the one that i know i dont have enough resources for

new blueprints don't have this issue, probably only blueprints that were created before the maintenance

[signal tulip]

Hey guys, I'm having this problem, I tried different things to solve it, but I couldn't.

[woven hemlock]

try all the things below and see if any work for you:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[signal tulip]

It worked! Thanks <333

[tropic gale]

ohhh thanks for this i just change mine right now i literally didn’t see i was out of quality timber for the trees anyways thanks for help

[fathom lotus]

@plucky dust permisi ka mau tanya, ini temn aku dri kmrin ga bisa login knpa ya?
awalnya ngestuck di 20% gitu ga masuk masuk, trs pas udh coba di hps dlu apknya skrng gamenya mlh ga bisa di buka sma skli

[waxen elbow]

The corner lakes are not working together after update

[plucky dust]

**- ganti dari wifi ke paket data atau sebaliknya

• pakai vpn buat login
• set dns cloudflare 1.1.1.1
• turn on / off airplane mode**
  coba diantara 4 ini yak

[faint kiln]

Hi! I think the game has bug, my friend and I can't forage anything right now. I have collect mushroom request for this day and I can't finish it because of this.

[fathom lotus]

okey aku suruh tmnku coba dlu ya ka, makasih ka

[fathom lotus]

@plucky dust ka boleh cht pribadi gak? biar lebih gampang aku nanyanya🙏

[plucky dust]

ke #heartopia-chat-id aja ya

[formal raptor]

I wanted to pick truffles but none of them are dropping? It's not an internet issue too

[plucky dust]

#technical-help message

[formal raptor]

still nothing TT

[strange fern]

same issue with me trying to get raspberries for my mission

[wanton needle]

so um yeah this happened help pls haha

[strange fern]

same issue with me sleeping on bob’s bed 😭

[wanton needle]

hahaha

[plucky dust]

Try removing the accessories on your hands, then do it the same way as before.

[formal raptor]

it worked, tq!

[plucky dust]

my pleasure

[vague pond]

I meant liking my own house. I upvote my own every morning when I log on.

[marsh cipher]

Insufficient Space
Won't update, says there is not enough space. I have just about 1 tb of free space.

[lunar pond]

I have this issue tooooo 😭

[wanton needle]

i fixed it by sitting in baily j wheelchair haha

[rotund kelp]

I was just coming on here to say the same thing 😭

[lunar pond]

LOL I fixed it by hitting repairs on the login screen 😅

[brisk coral]

bruda eughhh, same here.

[white warren]

@brisk coral devs are currently looking into it.

[brisk coral]

Thank you for letting me know.

[proud escarp]

I encountered this just now

[white warren]

Do you play on pc ? make sure there’s enough space on c drive, even if game isnt installed there

[brisk coral]

Bob's like SIKE, no furniture for you. 💀

[heavy solstice]

My lights are on, but my room is still dark

[silent pelican]

Am I tweakin or is the item load actin up? Off build mode, the item load is around 100k load. But in build mode, the load is maxed at 350k.

[marsh cipher]

got just about 1 tb of free space. how big is the update?

[white warren]

Like 4Gb max.
Did you try to repair the files from steam directly ?

[white warren]

These lights are mainly for decoration; they don't provide much light

[vague pond]

This happened to me too. It took leaving and re-entering the room to activate them. Lights definitely buggy.

[marsh cipher]

yeah and i tried uninstalling and reinstalling

[knotty epoch]

Hello everyone I need help. I’ve recharged some diamond using Apple Pay and didn’t received the items. Can someone please tell me who am I going to contact regarding this issue?

[white warren]

Please report this bug to the support center in-game

[white warren]

@woven hemlock do you know any other advice for his bug ?

He tried repair files and look the c drive

[lilac jackal]

I would like to have my pool back without the cut, it was a perfect "W"

[shell kayak]

Hello! I bought the gamg full membership through google play and didn't receive it. Is there any way to contact someone or to fix this issue?

[white warren]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[knotty epoch]

Thank you kind 🫶

[maiden shoal]

guys i cant find the "shoot" emote in my shop? did i do something wrong

[urban horizon]

Hi, I'm wondering if it's a mistake that the island's maximum load has decreased.

[gaunt glade]

I can't collect mushrooms!! Its not working from yesterday!!! And i have a daily task to collect common mushrooms!! Need urgent fix!!!

[tough kelp]

after the update every time I’m cooking - my character walks directly into the wall and I can’t move for a bit. My food keeps burning :/

[unkempt crypt]

Why can I not apply my blue prints. This is very frustrating. I worked very hard on my home and now I can not use them

[unkempt crypt]

My game does that to or when I cook the food doesn’t show and then it burns

[runic blade]

Is your stove turned the other way around near a wall? Or mainly close to a wall?

[unkempt crypt]

Nope

[hollow finch]

I stopped getting these I don’t know why please anyone could help me with it plz

[runic blade]

Its 800 max from getting them freely. The rest is from daily request

[unkempt crypt]

Any word on blueprint situation

[runic blade]

Does it always do it? Try to repair the game a main menu

[runic blade]

Not yet

[unkempt crypt]

Okay, but they know about it right?

[hollow finch]

So now the only way to get them by daily only ?

[unkempt crypt]

Did that twice. No help

[runic blade]

Okay, can you try to pick up the ovens and place them down in an empty area with nothing near? It might be a new bug

[runic blade]

Yes or can get them with blue hearts

[hollow finch]

Thank you so much 🙏🏽I appreciate it

[runic blade]

Did you check in all the emotes in Annie friendship shop?

[tough kelp]

Yes! It’s directly beside the wall - but it wasn’t doing this before the update @wet adder

[maiden shoal]

oh its back..! it wasnt there yesterday tho but now its here :p

[runic blade]

Yeah oven too close to the wall, move it the other side

It can touch one wall but not 2

[faint slate]

Hi! Im i the only one that cant pick blueberries?

[white warren]

Look the first pinned message please

[wintry glen]

Im stuck on this task trying to get another mushroom, but it doesnt collect it .. I restarted app but nothing happens

[somber hazel]

equip an axe after offing this

[hot basin]

My game is stuck on white screen

[wintry glen]

Thank u ,it worked

[gaunt glade]

@runic blade its on .

[runic blade]

Turn it off

And use pickaxe

[gaunt glade]

Ohh... ok I will try

[hot basin]

anyone can help?

its mobile

[gaunt glade]

@runic blade wooow thank u !!! its work so i need pickaxe🥰👍🏻

[runic blade]

Can you clear game cache and try again?

Might need to do a full reinstall

[hot basin]

I already did :,DD clear cache, clear data, uninstall

[runic blade]

Does the phone itself need an update? Also check your memory if it has enough spare space

[lone anvil]

whats the best way to get 'hobby upgrade ticket' - ive done all the stars for each of the collections

[hot basin]

After the lastest update it doesnt launch anymore

[faint vault]

DG lvl 51+

[lone anvil]

im DG lvl 25

and the faster way to level up and only way is the daily mission and weekly mission right ?

[faint vault]

Oh sorry, do you mean golden or just regular ones? Golden is used for hobbies that are already lvl 10. Regular ones are for DG level up rewards if you did all collection ones already

[lone anvil]

my cooking, gardening, fishing is all level 8. i wanna get lvl 9 gardening so i can water 9 crops at one time

as well as the other ones so the xp i gain for it doesnt get wasted and overlapped

[faint vault]

Then just regular ones. You get more within DG rewards, but there’s no way to speed that up since we only get them from the daily requests

[lone anvil]

i only have 3 avaliable

and from these collections i cant get any more hotel upgrade ticket

[faint vault]

Then you just wait to get them from DG level rewards

[lone anvil]

thats the only way? theres no way to expedite it ?

[faint vault]

As of now, that’s the only way

[sacred juniper]

@hot basin I'm in the same boat. Keeps saying the game needs an update even though it is, tried everything and it still won't work

[hot basin]

I just unlocked roller coaster :'))

[hot basin]

RIP to us

[dense ridge]

They posted another patch notes, mention nothing about Bailey J standing up, they gonna leave it like that?

[peak valley]

Wow, I think profile picture sitting in wheelchair would be the most flexing

[inland urchin]

How do i can participate in this building event when it will start?

[bold echo]

can someone help me? i try to check integrity file, and nothing happen

[runic blade]

Do you play on pc or mobile? If pc, make sure there’s enough space on c drive, even if game isnt installed there

[bold echo]

pc, i have 100GB free storage, and its game just 10GB

[runic blade]

Is the free storage in the c drive?

[latent holly]

is it normal to have wiggle shadow when move camera

[bold echo]

D, bcs C for OS only

[storm stratus]

Hi. Anyone knows why I keep losing my update download progress? One minute it's 5% and the next minute it's 4% so I had to wait longer. I'm using Steam version on desktop if that information matters. Thank you.

[bold echo]

all my game and my work file in D drive

[runic blade]

You need space on the c drive on pc, let me tag our technical helper, they might be busy so might not get an answer right now. @woven hemlock

[bold echo]

10gb free storage on the C drive

[gleaming lagoon]

Hello

I already downloaded the update version. But it still show update when I back to log in

I don’t know how to do

And the update is done i pressed the confirm and it log out and still happen like that😭

[runic blade]

In the past the minimum in C drive needed was 5 gb, i am not sure if last update added something and it put the amount needed higher. Check if theres anything you can move from the c drive
That’s where the game will forcefully put updates and more files into. It’ll prioritize the C: Drive until the developers optimize the game better for PC.

[gleaming lagoon]

Does anyone know how to fix? Or how to mail to Heartopia support center??

[bold echo]

but my game in D drive, if the game update, i think they will use D drive for storage like cache or something

idk what wrong with this game, yesterday i still can play the game for daily

[tiny iron]

umm i have issue its make me mad. when i cooking my cat comes to my feet then i cant complete the cooking will only let me click the cat and i loose the ing in my cooking . in front of stove when u use it.

[runic blade]

Unfortunately it wont download them on d drive :/ i would suggest to wait for fallingwish

[tiny iron]

but it should i have mine in f drive XD hi im IT person but i have a bug in the game XD

[runic blade]

The maintenance yesterday shouldve fixed the pets blocking oven, its still happening?

[tiny iron]

it did when i logged in let me test again i get back to you

[naive sonnet]

Hello, I wonder if anyone can help me?

I have updated the game on my PC. Whenever I equip the fishing rod, I cant move with WASD, I cant long press mouse for exact fishing location(cursor moves but the release dont register it goes back to where my character is facing and at max length all the time)

I can ride my car but when I get off I cant move again
I can chat with friends, can use emotes, but I cant interact with the friend actions/gestures because I cant see anything on their heads.

I've already restarted my PC, I verified Integrity at launcher, restarted the game a few times and it still does the same thing.

I have just sent a ticket to support but if anyone has encountered it too and there is a fix, I would appreciate it very much. Thanks!~

[runic blade]

This was from a staff a few maintenance ago

5 gb was needed in january, it must be more today

[sleek garnet]

hi guys! i just downloaded heartopia on my ipad after playing on my pc via steam for months, it wouldnt let me log in with steam so i bound my google account to log in with google, when i did this it made me make a new character and now even when i log in with steam on my pc it only signs me in as this new character!! can anyone please help me recover my old account, i spent money on that one so would really like to get it back

[sour idol]

On STEAM, I use for this and other games. Check on STEAM in your LIBRARY and see what the STATUS is on it. IF nothing is THERE, Delete it off your PC and Download it via STEAM and after installing, Log off & reboot PC, then after it loads up, Click on STEAM icon

[sour idol]

In Steam, it will SHOW Heartopia logo, Click on it to start the GAME. Do not Click on the APP on the screen outside of STEAM.

It will Run Much smoother on STEAM

[tiny iron]

i dont have this problem tho but my %local% is f as well if you dont understand that its np i cant help people fix that. my c is small 🙁

maybe this other person needs to reinstall thats on d??

[naive sonnet]

it really works! Thank you so much ~

[tiny iron]

also i deleted my post since some this other issue. i dont want create them other issues then

but yes my cat came to stove and complete the cooking

i have a cat with trait clingy lol

[runic blade]

Oh noo, okay if it happens to much might me worth to send another ticket to support

[bold echo]

thank you for information

[tiny iron]

do we do this on the website i dont see a create ticket in discord?

[runic blade]

On the game

[umbral helm]

why my roller coaster cant move after the recent updates ? 😭🤟🏻

[errant badger]

i have “fortune knitted earmuffs” collected but it won’t appear in my dress up or collections book 😭 not sure how to report this

[woven hemlock]

Based on the color of the collection item, the game thinks you don’t have it yet :0 could check in mailbox to see if it was sent there for some reason, but clothes are supposed to automatically unlock instead of be stored in inventory

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Not sure about this one, I haven’t been able to try liking my own house yet but someone yesterday mentioned not being able to like their own house also

[woven hemlock]

Just to check, is the free space you have available on the C drive? The screenshot you sent before shows the D drive

The game passes information through the C drive even if it isn’t installed there

[woven hemlock]

Try to clear space in your C drive, the game passes information through the drive even if it’s not installed there

[woven hemlock]

#1494059684867604480 message could check in this thread to see if anything here helps your issue, otherwise might need to open a ticket with support

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! I tried to log into my account, but it made an entirely new account!

some things to check if heartopia is signing you in as if it's a new account:

• double check your server. sometimes the game tries to switch your server based on where it thinks you're physically closest to, instead of the one you were playing on before, especially on a new sign in. you can open your server list from the start page to check from: click the globe icon on the start page, and check the list to see if you have an existing save file on another server
• double check your sign in method. heartopia is really sensitive + the game makes it difficult to verify which account you initially used to create the account, so if you have multiple versions of the same thing (eg 2 different email addresses logged in on your device), heartopia might have been signing you in using one email when you thought you were using the second. try all possible log in methods to see if there is an existing account
• for steam specifically, sometimes the game isn't retrieving the correct information from your router. try clearing your cache + rebooting your router if you're able to, to see if it helps the game find your account

if you know your original UID and you can't get into your account, you can open a ticket with the support team and ask them to help you find what you originally logged in with

[woven hemlock]

Can you check for all the things below?

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs

[woven hemlock]

Try rebooting your device to clear out old files that might be interfering with the update?

[white warren]

@woven hemlock I have a French player who has the same problem, and she has 300 GB of on her c drive

😵‍💫

[woven hemlock]

There seems to have been a lot more players struggling with insufficient space/unable to download this time , not sure if there’s actually more or if it just feels that way

[white warren]

Its not an impression haha its the case

[woven hemlock]

Can you ask her to reboot her device too and see if that helps clear any old files that are interfering with the update?

[white warren]

I will not it on my week report 😴

[white warren]

Oki

[woven hemlock]

Can you try turning your device off and on, and then checking again to see if it needs update? In case there are old files on your device interfering with the update

[balmy mauve]

my game keeps forcing me to plant 6 flowers at once, no option not to 😅

[woven hemlock]

As the game downloads more data, it might realize there’s more or less that it still needs to download, it’s pretty common when downloading files. The exact % is not an exact number, just gives people an idea of how much is left, so I wouldn’t worry too much about a few percent difference

[woven hemlock]

Shadows glitching is a common bug yeah

[woven hemlock]

Can open a ticket to ask, we dont know if its intentional or not

[gleaming lagoon]

Each time I open the game, I receive a message saying “Update available, restart the game.” However, when I tap the button, nothing happens, and I remain stuck on the same screen. This creates an infinite loop, and I cannot log in.

I have already tried the following:
• Restarted the app and my phone
• Offloaded and fully reinstalled the app
• Checked the App Store (no update is available)
• Switched between WiFi and mobile data

[white warren]

Update : She had shown me Drive D...

Thank you fallingwish 🩷

[ebon garnet]

Same, this seems to be a common error on the Steam Page, but still no update on how to resolve this bug. Players with up tpo 150 GB of storage are having this error, therefore it is not a User Error, but a Bug in the Update. We need to hear back on this! We can't even log in, the game is unplayable with this error.

[ebon garnet]

Looking for anwers on this too.

[silent monolith]

I bought two puzzles today from Kaching, completed them and got the completion in my collection but they vanished in my inventory 🙁

[pseudo carbon]

Im just gettin a big red question mark ❓ on my screen after hearing heartopia 🎶 melody for the 20th time since update… please help

[twilit cape]

i apparently am missing some of my pet outfits that i have previously purchased, like the sailor outfits... they are not showing up.

[pulsar lotus]

I have a defective cat; it will not allow me to see the food bowl and Paw icons most of the time when I try to interact with it. It is always being tracked, evem when I try to turn tracking off. And it usually is no where to be found unless the tracking shows it under the house where I can not get to it to see if the icons are accessible this time. the other three animals are just fine, only this one cat is defective. any suggestions on how to fix it?

[terse tide]

need help for binding acc... now im using steam to bin but i need bind my gmail.. why dint work?

[last wagon]

I keep trying to put in a blueprint build but it doesn't let me, i can click it and then set it on the plot grid and press place but then it just does like a half second loading screen before bringing me back to my normal game screen with the same plot build as before, and it seems like its just the one blueprint thats doing this. I rlly dont wanna have to re-build it all cus it took a long while and I even waited like 3 hours to go back on the game and try again

[violet flax]

How do u raise a ticket

[wanton flume]

Hello... there is a bug with the snow sculpture that it wont let you click on the bubble for it .... my friend has this bug and it wont let her at all

we went to my house to my own and it works perfectly but in her house it doesnt work at all

[woven hemlock]

should have been fixed by the patch earlier today, can you have her restart her game to see if she has anything to download?
#patch-notes message

[wanton flume]

she said she restart and its still there.. she is playing from her phone

she is checking again

[woven hemlock]

just to confirm, she has the snowsculpting hobby unlocked, right? does she have snowballs in her backpack? the previous bug wasn't allowing people to place down snowballs onto the bench to make more sculptures

[wanton flume]

she has it yeah ...i think lvl 5 too? and even me it wont let me put any snows on it even when i have 45 snowballs in my inventory... it was working fine till she moved it to change the place in her house and from then on it stoped working

she even put an other one she had and even that its not working

and when we went to my house to check if she could use mine ... i started it and she joined too and it worked for her there but in her house it wont let anyone use it

she just restarted her game again and this time it worked 😮

and it appear with a snowball on it to when it wasnt there in the first place o.o

and removed the other sculpture too o.o

well thank you for the help 😄 now she can use it again

[restive edge]

Mmmh. I'll try but its a bother. I already had 2 Cats and the bed bugged and I had to go to build more. Thank you tho

[woven hemlock]

glad to hear! it sounds like her game might not have received the patch, maybe it just needed a few reboots to recognize theres something to download

[wanton flume]

she said she did download it 😮 thats why i was confuse and asked here for help

[woven hemlock]

there's been a few downloads, one was the one from yesterday's maintenance and there was another separate one earlier today to patch some bugs that showed up after the maintenance. when she rebooted, did it download any more files?

[twilit vessel]

Why don't I have that tree? I bought the winter pass back then, and it was maxed out..

[wanton flume]

i just asked her and she said she did .... so that was the reason 😮 again thank you for the help!

[whole mango]

You only got the tree if you bought the premium pass!

[twilit vessel]

no...

[whole mango]

It's there, black on white?