technical-help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

The bug report channel is an archived channel, not in use anymore. To report a bug, reach out to their support center in the game~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

you have things in the way for that wall, need to move them away first if you want the wall there

in #suggestion , you should be able to post without any special commands and it will automatically convert into a suggestion post by the bot

This can count as technical help too yes

Its just not for the game haha

Not many people here have used the rollercoaster yet, may need to do some troubleshooting from your side, eg moving the pieces farther away, seeing if theres a limit for how long you can be on the ride for, etc

Most likely you will need to do a refund through your bank/card that you did the payment through, and then repurchase on the correct server. The game doesn’t do refunds/transfers if you charge to the wrong server unfortunately

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[swift narwhal]

thank you so much

[woven hemlock]

Can report it to their support center, people seem to have frequent issues with Steam payments. In the meantime, can use their website if you’re trying to make a purchase, just make sure to double check your ID and server before completing the transaction

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[gloomy juniper]

are there any plans to deal with this optimization issue?

it takes me over 15 tries just to get into the game

[woven hemlock]

I sure hope they do, but that’s a question for the game staff unfortunately. The people here are all players like yourself

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[strong elm]

I’ve looked all over the map and I can’t find the cat and it’s not really helping me

[crimson cargo]

You have to feed your cat or someone’s else’s, not Princess Stella herself

[woven hemlock]

You dont need to feed princess stella ! The quest wants you to find your own cat’s favorite food; but you can also feed someone else’s cat their favorite

[strong elm]

How do I know what to feed them?

[woven hemlock]

You’ll need to try all the possible fish/foods

There’s unfortunately no shortcut for finding your pets’ favorite food

[strong elm]

Ok thanks

[woven hemlock]

If you want it to go faster for the quest, theres a lot of channels in #1435807505304518686 for “meow meow canteen”, you can ask in there to feed someone’s cat their favorite food

[coral cloud]

heyy is there anyway to change the gmail account linked to my heartopia account?

[woven hemlock]

Unfortunately no

Once it’s linked, can’t change it to a different gmail

[coral cloud]

ahhh ok thanks

[tiny monolith]

I hope someone can help me- i purchased the Supreme Festival Pack for Dreamlight Cinematics. I received the Popcorn Movie Ticket Bubble skin but I do not have the Building Permit: Coconut Island Sunset Billboard. How do I report this so I can get the building permit?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stiff stream]

How can I connect with my discord with my Heartopia account ?

[hearty pewter]

To show that you're playing Heartopia?

Pretty sure its this. I havent done it personally

[stiff stream]

Thank you I'm going to try that !!

[stiff stream]

Yes to this. And I just checked but it doesn't go any way to connect the game to my discord and I checked the settings of the game as well and it doesn't show up on my end

[humble ermine]

is there any way to increase your load for your house after buying all plots? or is it locked forever after that

[woven hemlock]

If you’ve purchased all plots already, that’s the current limit

[woven hemlock]

First, can you click on the billboard icon in the pack and see if the popup says “locked” or “unlocked”?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proven roost]

help please i purchased the festival pack, still locked and can’t claim

[hearty pewter]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membersehip or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[proven roost]

I tried the re-purchase and it charged me again but i received the pack please can i refund my first purchase 🥲🥲

[hearty pewter]

That would be a question to take up with the support center

[digital basin]

[hearty pewter]

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[proven roost]

Thanks i’ll contact support @hearty pewter

[magic wraith]

Thank you. I already tried moving it farther away, I even tried removing the spiral part at the end but it still did the same. People from Facebook said they experienced the same with their build

[woven hemlock]

Oh man, hopefully support can hell look into it for you guys

[undone silo]

Stuck here on my laptop, working fine on my phone 🙁 anyone else having this problem?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

try again first, if its still showing the same message, try this:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[undone silo]

Thank you!

[uneven goblet]

Game froze, now won’ t load beyond 99%. I did repair. Didn’t help.

[woven hemlock]

Have you tried rebooting your device to clear out any old info leftover from before it froze?

Can also try this:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[uneven goblet]

I will now!

[subtle coral]

It's been saying for a while that the game isn't working. I downloaded the VPN again, but it's not working; my ping is dropping, so I don't have any other options.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

unfortunately nobody in this channel is an official staff member 😔 when you downloaded the vpn, did you try switching your location to singapore? i heard that usually is enough to get people into the game

[subtle coral]

I've tried everything, nothing works anymore. I forgot to mention that when I finally managed to log in with the VPN, I couldn't see the other players' clothes, nor the photos in the frames or on the movie screens.

[wheat hare]

Oof D:

I have a question. I'm not sure if this will go under technical, but here goes:

Long story short is this -- I had to break a friendship with somebody, and one of our common hobbies is Heartopia. If I block the person and remove them from my friends list, will they still be able to find me in game? Will it purposefully pick a town where they are not located?

Because I don't want to run into them again is the thing. >< I just want to move on and play peacefully, you know?

[hearty pewter]

Once you block and remove, IF they happen to join a town with you in it, you wont see eachother

[wheat hare]

Oh, thank god. 👍
I'm trying to distance myself, because right now things are spiking up my anxiety when it comes to them. So I appreciate the help.

[mental chasm]

Why does my Heartopia display look like that? I've tried installing it via Steam and Tap Tap, but the results are still the same. However, when I open it, the game "Heartopia" still starts up.😭

[woven hemlock]

What happens when someone blocks me / I block someone?

When you block someone in your town, you both instantly disappear from each other's POV; however you still exist in the town - just hidden from each other.

When you block someone, you can mark why you're blocking them (eg sabotage), and that tag will show up with their player card on your block list. The person who is blocked has no indication that they have been blocked.

You will not get randomly matched with each other's towns when loading in from the start menu - however, it is possible to manually join a town with someone you have blocked / that has blocked you, in which case, they will continue to remain hidden, but the town will still account for them when you look at the number of people in town. There will also be a separate icon indicating that there is someone in town that is blocked/has you blocked.

You will still be able to search for each other's UIDs - the person who has been blocked can even successfully send a friend request, but the person who did the blocking will never receive it.

[woven hemlock]

can you follow the instructions here?

[woven hemlock]

hmmm, i would reach out to support, since it sounds like you have a unique situation going on. if objects aren't generating, you could try clicking 'repairs' in case its a matter of corrupted game files

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[mental chasm]

It seems a bit difficult, because some of them use Chinese.

[woven hemlock]

don't need to read the chinese. follow the english instructions, the chinese screenshots are just to show you where you're looking for on the window

[mental chasm]

oh, thank you so much
I'll try

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sly sun]

where are golden Oriole birds located most times?

[somber hazel]

all day in the home area, can be on the grass/ near trees/ on trees

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[near terrace]

anyone having an issue on pc where you are trying to fish/insect catch and using the space bar (jump) makes you try to catch an insect or fish i'm not having issues with any other button except that one

okay now it's just doing it no matter what even with my mouse

[woven hemlock]

Can you check for this first? If it doesn’t work, then try clicking ‘repairs’ on the start screen in case its a matter of corrupted files

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs

[ripe herald]

I didn’t get the daigou item for stamps

[oblique crater]

Hi, I just download heartopia on my laptop, and when I try to do the agreement part and press accept it kicks me out of the game. What do I do

[graceful marsh]

You did not get anything from the stamps

[ripe herald]

What? I don’t have the item for receiving the stamps

[ripe herald]

Oh thank you

[woven hemlock]

are you using steam or taptap?

[oblique crater]

Steam

[hearty pewter]

This has been answered btw

[woven hemlock]

hmmmm. do you have enough storage left on your device maybe? i didn't download via steam, so not sure what the process looks like from there. maybe it doesn't have enough space to download data after accepted the tos

[oblique crater]

I have like alot of storage left

[icy laurel]

please help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

can you try this?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

when you try to launch the game again, what happens? same thing?

[oblique crater]

yeah

[icy laurel]

the airplane mode method works, thank you!

[elder jay]

@slate lantern please help me unlock fish hatopedia thread, thank you

@slate lantern help please

[slate lantern]

oh wait

whcih thread?

[elder jay]

https://discord.com/channels/1128257488375005215/1484600400056160548 this one

[slate lantern]

got it~

[woven hemlock]

do you have any adblocks/etc on your device that might be interfering with the game?

[oblique crater]

i dont think so idk

[woven hemlock]

not sure what it could be either hmmm

how far into the game are you able to get? does it show you an option to contact the support center at any point?

[smoky stump]

already buy the dreamlight cinematics festifal pack.... but the item is not open.... can anyone help me??

[oblique crater]

when i got in the game it shows the agreement and policy thing

[elder jay]

aaa @slate lantern help again, I accidentally locked the insect thread now...help unlock again please.. https://discord.com/channels/1128257488375005215/1484000367258898583 sorry for troubling you

[slate lantern]

yikes xd

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[slate lantern]

its open

[elder jay]

thank you

[smoky stump]

thank you......

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rotund trout]

Thank youuu I shall try

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lofty wagon]

Hi! Someone on the map had a rollercoaster and while I was on it, the rollercoaster got deleted. I was locked into someone's house without being able to move or speak through the chat. I closed and reopened the game and after a very long load time, the screen is all black and the game music plays even if I'm on different apps.
Please help 😭

[woven hemlock]

not sure what could be causing the game to shut down like that, could check to make sure you're meeting the system requirements listed on steam? might need to redownload the game in case something went wrong during the initial download

also side note, the game passes information through your c drive even if it isn't downloaded there, so make sure that drive isn't too full

[woven hemlock]

do you have access to the watch icon in the top right?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meow bot

meow bot would never betray usu and spam the chat without being asked first 🙂‍↕️

ty meow bot

@slate lantern mr beast is here and would like to sell u something

@flint moth mr beast is here 😔

@dim basin mr beast is here too, also in #showcase

[brazen leaf]

Mr beast is annoying af

[woven hemlock]

mr beast is very persistent

[dim basin]

Got it, thx!

[woven hemlock]

thank you!

[brazen leaf]

Im confused why they are even still in this discord and not banned

[woven hemlock]

the mr beast scam happens when an account is hacked, its a different account every time. no way to predict who will be hacked, so can't ban them ahead of time

[merry spruce]

6e65bws
Sea server
exhibition pass and Blue Dia did not appear.
*Monthly subscription is renewed in 1st April.
*5 daily mission appear.
*Flower seeds are active.

[brazen leaf]

Ohhh i thought it was just the same account

[woven hemlock]

is it 6am in your server yet? you can check server time by going to the watch and clicking on the time to see the popup. there will be a line for server time there

[merry spruce]

It is now 15:30. I just entered after the time reset.

[woven hemlock]

can you screenshot what it says in the watch popup for me?

not the watch itself, but the popup when you click on the time

[woven hemlock]

perfect, thanks. can you screenshot the membership card for me also?

[woven hemlock]

oh interesting. you said you renewed it on apr 1st right? according to the membership card, it's holding your membership rewards (thats what that popup on the bottom with the blue 6d 13h means). it doesn't look like you have an active membership right now - if you did, there would be a note underneath saying how much time you have left, like this:

was your membership working yesterday/day before/etc?

[edgy nova]

is this a glitch or something? because when i was selecting objects to move yesterday it wasn’t pink T-T just curious

[merry spruce]

Yes... My membership was still working yesterday and I didn't clear. It can be accumulated up to 7 days and then it can be total collectable after 30 days total is 60 x Exhibition right ?
Why do I collect for only 7 days.

[woven hemlock]

visual glitch yes, it goes away on its own. if you don't like it, you can manually switch towns, that should return it to normal

[edgy nova]

thank you! i’ll try switching towns now^^

[woven hemlock]

the rewards should be automatically given to you each day, not held. if for some reason you don't log in to collect them each day, then the rewards are held up to 7 days for you, otherwise they are lost

since the game isn't detecting an active membership, it's holding on to the rewards. you could try switching towns in case it's just mis-detecting your membership. can also try rebooting your network, in case the game lost connection with your network

(that's why it says 7 days here)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[warped quail]

I reported an issue with the european time switch to summer time and that every action (npc events, weather change) is OFFSET since 2 weeks and technical staff is not fixing it (i reported it 9 days ago), so i wanted to ask: is here anyone else from global servers having this issue or only germans?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[novel elbow]

My beautiful, amazing and wonderful friends really want help and I didn't find anyone to help me in a game I want to finish this challenge

[unreal bone]

Help. I joined the asia server with the same account to the global server but it seems that everything I had from the global server has been dissappeard once I joined the asia server. What should I do,can you fix it please?

[runic blade]

Its normal... progress doesnt carry over to new server

Its one character per server, meaning one save each server

If you go back to Global, your save is still there

[violet citrus]

Anyone else using TapTap on PC and experiencing the currency changing from THB to HKD?
I’ve already tried adjusting the region settings, but it didn’t fix the issue. Previously, I was able to make purchases in Thai Baht without any problems.
Also, I’m not using a VPN.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[unreal bone]

But didn't the developers said that all the data will stay even when you join a different server?

[gritty bronze]

character data are bound to the server where they are created. So if you switch server, your data will still be saved on that server but won't carry onto the other server.

[runic blade]

It will stay on the server it was created in but wont carry to Asia

[sudden rover]

Hello, is it just me experiencing slowness and glitches at this time? I was playing but I stopped for a moment because it was lagging.

[proud ingot]

mxy_hsu has been warned

Reason: Posted an invite

jasonalton6 has been warned

Reason: Posted an invite

[hearty pewter]

Try #1420320496884387930 and if no responses, try in #heartopia-only

** Make sure to state your server **

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[modern owl]

hey guys, is it possible that my account is bugging bc i havent been able to get an extra phase at all for the new actor dove event. im starting to get irritated ngl.

[gritty bronze]

It's really came down to luck. Things like popping all bubbles, using tools and completing all the goals may helps but it still won't guarantee the extra phase

[modern owl]

i know, i did all that and everything.. its just so weird bc its harder to get an extra phase than the winter one

[runic blade]

I did it over 10 times last rain and only got it once, normal event ive done it 6 times and got it 4 of the times. The rates seem rarer for the doves

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[unreal bone]

Hi,I am trying to water my crops on asia server but it doesn't appear to me ( I'm trying to complete the gardening hobby request but it doesn't show me any pogress)

[dusty tangle]

Can you go to a neighbour’s house and try watering their crops / flowers instead to see if that helps your progress ?

[unreal bone]

I'll try

It worked,thanks @dusty tangle

[potent jasper]

OMG i was about to ask the same thing, was bugged at SEA server

and do as what u say thus it worked, thank you so muchh

[dusty tangle]

No problem ! If it’s raining then that interrupts your own progress as your crops / flowers will already be watered by default.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[craggy frigate]

I’ve never seen this before

[dusty tangle]

Let me know if restarting your device / PC has helped you or not !

[craggy frigate]

I just hit customer service and it closed it all and went back to normal 🤷🏽‍♀️🤷🏽‍♀️

[dusty tangle]

Oooh interesting

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[craggy scaffold]

do you guys ever get the bug where your hat doesnt stay on?

[crimson cargo]

Invisible cat on your head possibly, change towns

[craggy scaffold]

okay will try that rn

[graceful jolt]

Hi guys, what do i do if the payment was made but i didnt get the membership?

[woven hemlock]

All players who experienced daylight savings in their country are experiencing this — the servers are not going to be adjusted for DST (China also does not adjust for DST, and the game is based there.)

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! My game keeps lagging!

it could be due to a number of reasons, but the game is simply not optimized well 😔

• If you're lagging when near player houses, it’s probably because the game is struggling to load in their house. Can move to a town with less people to try and lessen the number of assets being loaded
• Since all servers have started the new cinematic event, it’s likely due to too many players logging in at the same time for the new event. Should ease up once activity slows down, but the frostwave event also had lag for a lot of players due to the number of new items in the event-special area. hopefully won't be as bad as then because it's a smaller festival, not an entire new area
• Try clicking ‘repairs’ in the start screen in case it’s a matter of corrupted files.
• Try rebooting your device to see if your device just needs a nap
• Check to make sure you have enough space on their device - the game uses a lot more memory than it reports, so if you're close to full, it may cause lag
• Make sure your device isn't overheating
• You can look in the in-game graphics settings (Watch >> Settings >> Graphics) and try moving some of the options around to see if any of them help with the lag, such as with object rendering/etc.
• Also in graphics settings, try turning on memory optimization
• can try turning off the ‘snow effects’ setting

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[warped quail]

this is actually sad and took my motivation to play the game, we dont feel seen

[woven hemlock]

Can reach out to the support center to see if they have any suggestions on how to switch it back:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[remote pagoda]

yo

where the redeem code

After joining this Discord, will I be able to redeem codes in Mugen?

[woven hemlock]

You can recommend it to them via the support center, but different countries go through DST at different weeks. In a game where people can join any server, not just the one ‘closest’ to them, imo it’s less confusing to keep the servers on a set timezone

[woven hemlock]

This is the server for Heartopia, you may be in the wrong server

[remote pagoda]

WHAT!?

[remote pagoda]

SH*T!! I JUST WANT TO REDEEM CODE IN MUGEN,AND JUST JOIN MUGEN TRAIN DISCORD FOR TO REDEEM CODE!! FAHHHHH

[woven hemlock]

Good luck, you’ll need to find Mugen’s discord 🫡

[remote pagoda]

ty bro,i hope i find it

so,what's y'all doing here?

[woven hemlock]

It wants you to throw down a fishing attractor and have someone fish with you in it until you see a blue glowing fish. This will happen ~every 5 fish spawns in the attractor.

The easiest way to complete the quest, if you don’t have a friend who can do it with you, is to go to someone while they are fishing (such as during a fishing event) and use an attractor next to them so that they’re invited to fish with you. The goal is to get the glowing blue fish, so it helps to have more people fish so that the blue fish spawns. The only person who can see the blue fish is the one who threw down the attractor, so make sure you’re the one who throws it down

[woven hemlock]

This is a discord for the game Heartopia… it shows you’ve been in this server since January btw

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[daring tundra]

idk where my 8th garden bed went, i cant buy another one. is there any way to get a 8th one back, i cant progress in the game

[woven hemlock]

check your backpack, warehouse, and mailbox for the garden bed. if you can't find it in any of those three places, go back to the start screen and click repairs, then look for it in all three places again

[hearty pewter]

Sometimes blueprint mode on your current home can work too. Especially since it shows what items have been placed

[daring tundra]

THANK YOU!!! thank you both so much!!! i havent been able to find it in 3 days! I found it ❤️

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gaunt steeple]

I downloaded Heartopia today and I can't press the button to accept the contract, nothing works

[oblique pier]

For multiple days now I have had different kinds of fish in my inventory. some even being animals favorites. I will submit them to the feeders and they will say 100% fill. then they are NOT full when i click them again, and the fish goes back into my inventory. i’m only able to give things like eggs and meat and universal animal food. what the heck? please fix this

[gaunt steeple]

Can someone help me?

[dusty tangle]

Is it the User Agreement that is giving you issues ?

[gaunt steeple]

I've already pressed everything, the link opens but the agree button doesn't work.

[woven hemlock]

Can you try turning your network off and on to force the game to re-establish a connection with the your network? The game isn’t optimized well so I’m wondering if it’s not saving your progress

Side note, the staff and devs don’t look in this channel. To report a bug, please use their support center:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dusty tangle]

Can you try what’s suggested in this thread / post about that issue ?

#1458668067080110216 message

[woven hemlock]

Kayla, have you heard of anyone who accepted the tos and then the game immediately closed? Had a player yesterday with that issue on Steam

[oblique pier]

thank you. it’s not a wifi issue as far as i’m aware. it’s been about a week of this. i’m at different houses and school, everywhere is the same. it seems to be the type of fish.

i tired to report it as a bug but the channel is deleted

[woven hemlock]

Use the method I sent, the bug report channel here is archived and no longer in use

[gaunt steeple]

I already closed the game and opened it, restarted the notebook but it didn't work.

[dusty tangle]

Yes actually It’s been an issue since beta testing but there’s no clear solution. Everyone who had these types of issues all solved it differently or just randomly opened the game another day and it randomly started to work.

[gaunt steeple]

So I have to wait and it will work?

[dusty tangle]

Hmm I see. Did you already try uninstalling and reinstalling the game ?

[woven hemlock]

Oh man, not even one clear solution is a headache. Thank you Kayla!

[dusty tangle]

No, not really. We just have to try a lot of different troubleshooting to see what helps you

[gaunt steeple]

heartopia or tap tap?

[dusty tangle]

Both !

[gaunt steeple]

ok, i'm gonna try

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[snow atlas]

is there a glitch on the dove event? I've been struggling to get to the second phase of the dove event??? Ive done over 30 and havent gotten to the next phase

[crimson cargo]

It’s random, I got it 2 times out of the 5 I did. You just hav extremely bad luck

[snow atlas]

ive finished all the other events with only a couple of tries, this is the only one that wont let me get to the next phase

[sleek nimbus]

Hi, I load up for the top up and got charge but it didn’t reflect

Can anyone help mee

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sleek nimbus]

This already the 2nd time.

[woven hemlock]

unfortunately the people in this channel are not staff or devs, so you'll need to let them know if you're having consistent issues with it

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[quiet igloo]

can someone explain why the weather and time dont line up anymore? before it would but now its like an hour off? despite the clock saying the right time

[woven hemlock]

your country went through daylight savings, but the heartopia servers did not

[quiet igloo]

o i forgot thats a thing thank you!

[proud ingot]

acrickey has been warned

Reason: Spam

[solar crown]

What is this

[frank drum]

Dont kniw but do you have any updates? From your phone or heartopia? If your phone or tablet doesnt have the newest update it can get troubles with loading the game

It can be also that you didnt have enough storage 😵 it can have many reasons

[woven hemlock]

can you try these and see if they help?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[glacial folio]

Has anyone noticed that their tickets being submitted just disappear?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

i've heard it happening a few times by other members.... (ironically) might be worth asking them about in another ticket

[hexed finch]

Hello,

I am experiencing an issue when trying to log into my account on the official Hairtopia website in order to make purchases.

Every time I attempt to log in, I receive a message saying that my account does not exist. However, this does not make sense because I have the game installed and I actively play using this same account without any problems.

Could you please help me resolve this issue? I would like to access my account through the website and complete purchases.

[drowsy hazel]

hello i have a question in regarding of my membership,

my membership ended? i think cause bus stop is now charging me per trip.

but the premium says theyre holding my premium for 3days. I dont know why?. any one can help me with these?

[woven hemlock]

Can you go back to Heartopia and confirm whether your account uses that login ? If you have multiple of the same type of login on your device (eg two different Google accounts), Heartopia makes it impossible to figure out which one is being used to log in to Heartopia, so you may need to try the other one in case the one you thought isn’t your actual login, if that makes sense

[woven hemlock]

Your membership has ended, yes. If you had an active membership, it would be noted underneath the box, like so:

[drowsy hazel]

if its ended why they're holding my membership and I can't purchase any membership

[woven hemlock]

Heartopia will hold the daily rewards from the membership (the 2 exhibition passes and 20 blue hearts, as well as any bonus gold you would have received when selling to Albert) for up to 7 days, in case you meant to renew the membership but forgot

You should be able to still purchase the membership

[drowsy hazel]

its not working, I can't purchase the membership trying to click the 2.99 USD but nothings happening. at first I thought it was bugged, I tried logging in and out but the membership is really not clickable.

[woven hemlock]

The game’s network optimization is poor, so you can try reconnecting the network first in case the game lost the connection. (I’ll post some things to try below this post for this)

If those don’t work, can try rebooting the game (completely exiting out of the game window and relaunching it)

If that doesn’t work, can try clicking ‘repairs’ in case Heartopia’s game files corrupted. This will reinstall some of the game files and essentially give you a variation of a fresh install of the game without completely reinstalling

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

If none of the above works, you can open a ticket with the support center and see if they know why the button isn’t working; you can also try purchasing through the website instead of from inside the game, just make sure to enter the correct UID and server that you play on, as it is possible to charge the purchase to the wrong server/account than the one you meant to purchase for

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[neon shore]

Is there a place to report bugs? My game keeps freezing.

[woven hemlock]

devs/staff don't look in this server for bug reports, so need to use the support center in the game~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[neon shore]

Tysm! ☺️

[drowsy hazel]

will try this later thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rotund trout]

thank youuuu it worked!!!!

[white warren]

Yeahhh! Good game to you

[white warren]

@woven hemlock @foggy wraith are you here one second ?

[woven hemlock]

hello, what's up?

[foggy wraith]

Yessss

[white warren]

I have an update to share with you, and since you're the ones who are online, I'm letting you know.

This is in response to the player who asked if the time difference will be adjusted.

Unfortunately, the game time is fixed and cannot be temporarily changed.
However, the developers will look into a way to notify EU and American players.

[woven hemlock]

gotcha, thank you daly~

[foggy wraith]

Got it! Thankyou so much for the updates

[white warren]

This is the official response in case players ask. If they have any questions, they can contact us via modmail

[woven hemlock]

they had a similar response when i opened a ticket regarding the time difference when american dst happened, thank you for the follow up as well~

[white warren]

Yes, they've looked into it further; now, it's the "official" version.

Wish you a good day or night

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[foggy wraith]

Goodnight Daly, have a good rest

[dusty tangle]

Oh that’s really good to know

[flint crypt]

not sure where to post but my motor cycle is rotating?

[woven hemlock]

its taking itself for a spin....

[dusty tangle]

Vehicules are experiencing several visual bugs, and this is one of them. A wheel that is rotating vertically instead of horizontally would be another. The best thing you can do would be to make a report to Customer Support in-game so they are aware of these types of visual bugs.

A temporary fix would be to restart your game, or to change towns manually at the login screen.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[primal sky]

Hey the diamond purchase is broken for me on every device I use. What's the issue here? The prices of the diamonds didn't pop out.

[woven hemlock]

are you playing on steam? heartopia seems to regularly struggle with steam purchases

you could also try this and see if it helps, it's usually for logging in, but the game might have lost connection with your network (which is a problem with the game and not your network specifically)

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[primal sky]

This is not through Steam purchases. It's on my mobile device. I tried 2 different device, one on tab and the other on my phone. Both had the same issue with the diamond purchases.
No prices on it and had the "Operation Failed" sign when purchasing one of the diamond option.
This includes other purchases, like the GAMG

[faint vault]

Since it’s two different devices, we can only assume that it’s a network issue. Have you tried what Falling suggested?

[primal sky]

I will try that right now and see how it goes.

[round fulcrum]

Hi I got this error message thrice trying to load the game

[woven hemlock]

can you try this and see if it helps?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[foggy wraith]

is this Loading anomaly L99 a new login error.. havent really seen this before

or its just another translation for timeout error/network error xd

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

not new, its been around

not sure what causes it, sometimes the network troubleshooting fixes it, sometimes they dont

I think most login issues can be resolved w the network troubleshooting, regardless of the actual error message

[foggy wraith]

Ooooo

[primal sky]

Tried the Airplane Mode, it worked!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[barren glade]

How do i fix this ? Please help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gritty bronze]

there's a bar at the top that say something like "Load: XX/XX".

each item in the game (walls, furniture, hobby items, etc) takes up a certain amount of load. when you hit load limit, it means you can't add that item to the build without removing something else

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[surreal terrace]

Hello, I don't know if this is the right channel for this but it had a question, if a friend who doesn't have the game wants to buy me a pack of heart diamonds from an online top-up shop, which one is the safest ?

[hoary pine]

Hi everyone, I have a little problem

I want to play Heartopia on my phone. I created and used my account on Steam. How do I transfer that account to my phone?

[proud ingot]

cubicallz has been warned

Reason: Posted an invite

[potent ice]

you reached maximum house's capacity, the last item you will be able to place in your house is a 70 load item (stool, small puzzle, mushroom, rug, nothing big)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fresh pecan]

One question why sometime the game get frozen always to 86,7 % of loading ?

[dusty cloud]

the loading screen percents aren't really correctly depicting the actual percentage of downloaded data. it can get stuck just because the data was loading slower that expected. so if you'd get to 100% with the same speed you wouldn't be actually able to log in the game. that's why it slows down

[slate lantern]

If I recall u can also link us steam acc in mobile, but if u can't, u can also use other third party acc (like google or Facebook) bind it to ur pc and then use that in ur phone

[elder jay]

I'm not sure if this will be the answer you're looking for, but the only way is to share your account to your friend.

But note that we don't recommend sharing account to other people. game dev isn't responsible for any loss happen because of account sharing. if possible, your friend can give you the money and you get the pack by yourself.

[strange torrent]

how can i tell if my membership has expired?

[humble rover]

hi

[void wigeon]

hi, may I know how many days max to stack membership? let's say I have 19 days left and I want to buy 3 full membership. will the days extend to 109 days?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[graceful marsh]

You can buy max 3 times

[void wigeon]

the days will add up past 100 days? because I saw somewhere online that it won't go over 90 days

[strange silo]

Hello! I'm facing a bug when trying to use my fishing rod. My character gets stuck and can't move. I've to keep resetting the game Where can I get help for this?

[graceful marsh]

Yeah the limit stack only to 90 days

[foggy wraith]

U can only buy 2 in this case

[elder jay]

are you playing on your PC? can you check if there are any other controller connected to your PC? or any device that could detected as controller.

we noticed that connected controller might cause this bug. if there are any other controller connected, try removing them and check if it fix your character movement.

[strange silo]

Ohh yes it works. Thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cinder kelp]

hello, I have a bug. everytime I use my bug net it takes away my control to move forward and spams it. It also does the same with fishing pole

[steady lion]

Hiii

[cinder kelp]

Where is the bug report channel?

[dusty cloud]

unfortunately the bug report channel was archived sone time ago. you can report it directly in game to the developers. you can contact them in two ways:
01 . After you enter the game –
Go to settings

General > Account Management > Support Center (at the bottom of the page)
02 . From the title screen
Settings icon > Support Center > Contact Customer Service

[dusty tangle]

In this case, please check for controllers or any devices trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[icy meteor]

yooo is it bug ? it should be 23/24

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cinder kelp]

It was the controller. Thank you very much

[dusty tangle]

Is there absolutely no flower in that empty square between the black and pink dandelion ? Lately there is a visual bug happening where flowers and crops that are planted turn invisible and then re-appear.

You can try changing towns or restart your game to verify if there is an invisible flower that was planted and will appear.

To manually change towns, you can do the following ..

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[sleek lotus]

HELLO SO I TOPPED UP THIS (PACK) 4.99 WITH 300 RED HEARTS YESTERDAY, IT WAS SUCCESSFULLY CHARGED MY CARD BUT DIDNT REFLECT. TRY TO TROUBLE SHOOT, TRIED EVERYTHING BUT ,IT STILL DIDNT CAME, HELP MEP LEASE

[dusty tangle]

Hii. For transaction issues, you need to reach out to Customer Support in-game. They will guide you on what’s going on and what to do next.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[sleek lotus]

I already did that , how long does it take for them to reply? And whete they would reply to my complain, did that many times

[dusty tangle]

It can take them up to 24 hours or a bit longer to reply.

[sleek lotus]

Okay and where can i see their reply on my ticket?

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Feeback Record To view your open and resolved ticket history and replies.

[sleek lotus]

Thanksss

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

ghost_ing2202 has been warned

Reason: Posted an invite

[late kayak]

which issue for multiple credit card charges even while I'm not even logged in??

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[frail aspen]

Hello, I have a Problem. I cant find the Cabrio (Car movie chair). I am done with the season pass and have everything, but i cant make it.

[plain wadi]

the recipe is found in your workbench
have you learnt the recipe?
if not, it can be found either in your inventory, warehouse storage or mailbox

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

You would select Recharge Issue.

[unborn fern]

why is theres a weekly limit to the translation? is it a bug?

[spare tusk]

Hello. My friend has a new PC and can no longer access his Heartopia account. When he tries to log in via Google, he gets redirected and the page just stays on a white screen. No matter what he does, it doesn't work.

[white warren]

Please make sure she doesn't have any ad blockers enabled in her browser.

If you're using Brave, please change your default browser.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spare tusk]

we already turned this off and tried another browser too 🙁

[slate lantern]

Did u made sure to allow google? If you accidentally block or deny google you have to go throw the browser/permission settings to allow google

[spare tusk]

we will try now, thank you!

[slate lantern]

Hopefully that's works or restarting browser/pc in case the changes didn't save well

[spare tusk]

We've allowed Google and approved pop-ups and redirects, including for the login xd page. We've also restarted. The screen after clicking "Sign in with Google" still remains white. :((

[slate lantern]

Did u also try this? https://www.youtube.com/watch?v=ZWM6LFzYGdU

[spare tusk]

Yes, you click on the account and then the page opens already blank. It doesn't load, you don't log in... so what happens in the video with a successful login doesn't even happen. We've also enabled every single option in the settings. :((

[white warren]

Before asking you to open a ticket @twin yacht so our colleagues can assist you, could you please try this:

Since you’ve already tried multiple browsers, this may be related to session or cookie settings rather than the browser itself.

Could you please try the following:
1. Enable third-party cookies in your browser settings
2. Clear cookies and cache specifically for the site
3. Temporarily disable any extensions (not only adblockers, but also privacy or script-blocking extensions)
4. Make sure you’re not using a VPN or network that could block authentication

After trying these steps, please let us know if the issue persists. 💕

If that still doesn't work, please submit a support ticket, and I'll summarize the issue for my colleagues so we can assist you. @twin yacht

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jade marsh]

loading anomaly l99 any solution for this?
my connection all good

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[runic blade]

Try these

[woven hemlock]

Unfortunately not a lot of people in this channel have gotten the rollercoaster, you can try asking for help with building it in #gameplay-help or in https://discord.com/channels/1128257488375005215/1469843629379031092 , or you can post some screenshots here of what you’re trying to do and we can try to troubleshoot it with you

[woven hemlock]

No, it’s a limitation of the translation service the game uses

[woven hemlock]

If you have an active membership, there will be a note underneath the card telling you how many days you have left, like so:

The people in this channel are players like yourself, not game devs or staff. The only thing we can do is help troubleshoot in case there’s anything you missed. If you want to report a bug, you’ll need to provide screenshots to the game’s support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

itkagyn has been warned

Reason: Posted an invite

[late kayak]

Is there any way we can ask for a purchase history?

[normal walrus]

hello, I cannot log in my Facebook account via steam. I dont have any adblockers so the notification to link pops up when I click Facebook, but after clicking log in, nothing happens

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[woven hemlock]

can try asking the support center, i dont know if they offer that information though

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[vocal helm]

Why does the website not work for any passes :(

[woven hemlock]

@white warren @somber rose mr beast is here again

[white warren]

Thank you

[normal walrus]

it was through steam. and yes it routed me to the pop up since I had adblockers disabled. I already clicked on log in on the facebook popup but nothing happens

[woven hemlock]

This also applies when logging in through steam, since it will still redirect you to your browser for logging in. You may need to reload the game to make sure it saved your settings, or double check your default browsers settings

[limpid meteor]

Could you help me? I just completed the collector's photos and accidentally deleted my reward thinking I was going to show it publicly 🙁

[normal walrus]

Like I said, yes it did redirect to the browser. It will NOT redirect IF there was an ADBLOCKER active. However, since I dont have any adblocker, it went straight to the browser where my facebook is logged in and asked for permission to log in using my facebook. I already clicked the log in and nothing happens. I dont know what you need me to double check, given that the notification pops up. It even tells me that log in is successful and tells me to get back on the game, but its still on the same screen where I had to choose what kind of log in.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Did you read my entire post? I mentioned making sure your browser has location turned on, and that you may need to try a different default browser if the one you’re using isn’t working

[normal walrus]

Meow Bot
APP
— 3:00 AM
Baboo! We kindly ask you once again to adhere to our ⁠⁠server-rules .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Meow bot is a bot that sends a message every hour, it’s not directed at you specifically

[normal walrus]

but i am directing it to you specifically.

[woven hemlock]

If you think I’m being rude, unfortunately I’m not sure what to do about that. You’re the one using capitals for emphasis.

You asked me what I wanted you to double check, I mentioned two separate things

[normal walrus]

Emphasis since you obviously had to repost what you said after I explained already. So you think uppercased letters are rude then huh. Interesting.

[woven hemlock]

Did you check for location, or try switching to a different browser? Because you mentioned neither of those things

[white warren]

Please be respectful.
Alternatively, if you're having trouble logging in, please contact us via @twin yacht so we can help you find a solution in a respectful way.

Thank you for your understanding.

[white warren]

Hello, could you provide us with more details? What exactly are you referring to?

You will have to contact the support center directly for this issue

To contact the support center:

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

[past ore]

okay thankyou

[opaque blaze]

Asking here since I see no helpers,

Do you happen to know what issues i would run into (visual wise) if I lower my graphics settings?

[white warren]

The details would be less pronounced, and I think the game would probably look more pixelated. I'm not a graphics expert. x) sorry

It's not obvious; it depends on how much you lower them

[opaque blaze]

To the lowest...to catch insects (as the tip suggested)

[white warren]

Ohhh, basically, the colors and such would be more muted, which would make it easier for you to spot the insects.
I dont think this have a bad point for the pc or what ever

[somber hazel]

it will be uglytopia but the tip is right it will be so much easier to spot everything

[opaque blaze]

Okay so basically if I don't care about the visuals, I can play with lowest possible settings? And I won't have any issues? Like I won't miss anything specific?

[somber hazel]

nah

[opaque blaze]

Thanks thanks, you both!!

[bleak smelt]

Please do something about the cats getting underfoot while I’m cooking. I end up burning up everything because I can’t click the oven because the cat gets in the way. Just burnt two dishes

[woven hemlock]

devs/staff don't look in this channel, so gotta give feedback to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

If you want tips to avoid it happening again tho, let me find that post

[bleak smelt]

Thank you!

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves
• putting a cat bed / cat tree nearby so that they use it instead of going to the stove
• put the cat on your head so that it can’t get in your way, if it’s a cat

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[static terrace]

my game keeps crashing at the loading screen does anybody know how to fix it?

[vocal helm]

I feel so bad for you, I read your message and I read how that person completely ignored what you mentioned lol.
It happened to me before when I declined the cookies, but it worked after accepting cookies.

[faint vault]

are you PC or mobile? You might need to reinstall. I'd check network connection first. Restarting connection seems to fix a lot of issues too

[static terrace]

I’m on pc! I’ve uninstalled the game an redownloaded it

[proud ingot]

newb.og has been warned

Reason: Posted an invite

[faint vault]

through Steam? maybe verify files? Steam seems to have a lot of launching issues with the game

[static terrace]

I uninstalled through steam, how do I verify files?

[runic blade]

Im sorry if it has been said before but i also had that issue and needed to enable this then my log in finally went through

[faint vault]

When on the game page in your library, you click the settings, go to Properties, then on the "Installed files" tab there will be a "Verify integrity of game files"

[little igloo]

Guys am I the only one lagging atm the game is so buggy for me

[static terrace]

Just did it! I’m also updating my graphics cus I noticed it always crashed when it showed the logo for it. I’ll let u know if it works:)

[faint vault]

Definitely give me the feedback, always good to know what works for others for whenever the issues comes up for someone else 😁

[static terrace]

@faint vault ayyyy it worked thanks for the help💕💕

Don’t know whether it was my graphics card or the verify thingy. But probs ur tip is the one that helped

[faint vault]

Maybe try switching towns? I notice that I lag a lot when I happen to be placed in a town with a lot of plots that are fully built/ furnished

[faint vault]

Glad it worked!

[finite sierra]

I'm having the same issue, lmk if you find a fix

[static terrace]

i verfied my files on steam and updated my graphics card driver! that seemed to work for me

[uncut bramble]

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[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[crimson cargo]

@umbral coral HURRY

[umbral coral]

[austere junco]

For some reason it won’t let me interact with one of my cats .. and she’s starving is there any way to fix it ? TT

[crimson cargo]

Go into build mode, move an object, and go out of build mode. Should be able to interact

[austere junco]

Yes it worked tysm :DDD

[proud ingot]

gucarbz has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[rough nymph]

why

[foggy wraith]

Can you try the steps below and see if it helps

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

posjmzk has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stray coyote]

Am I the only one who's getting stuck on the floor during Octo Fishing Event?

Currently playing on my Laptop and My Avatar would be stuck on the floor when I fish in the event, or more of when I equip the fishing rod in general.

[foggy wraith]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[craggy scaffold]

I signed out of my account and when I tried to log back in, the web page is nonstop loading :((

[drowsy igloo]

I’m having trouble with my pets, for my dog he’s fine and his options pop up but whenever I go near my cat there is no options to do anything for her even though I can still run into her, just no options to feed or play or anything 🙁

[hollow quartz]

Enter build mode then exit. Usually fixes the issue.

[hearty pewter]

I can't interact with my pet

The growth/proficiency prompt sometimes has an error so the ability to interact with you pet disappears. This issue might also be linked to your kitty using the cat tree, as some players have reported.

Do Watch, Settings, Return to login, join new town via windmill.

Entering and exiting build mode or blueprint mode and moving a place of floor occasionally works too.

** These are temporary fixes until the devs patch the issue **

[inner stump]

I'm experiencing annoying bug like this...

[hearty pewter]

Send these into CS.

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

It happens randomly unfortunately and I haven't seen a fix yet since they last person told me that they cant even tap their watch to reset position.

[inner stump]

I relogged in to the game 2 times and it continued like that, then I opened watch to reset position, the game said cannot reset position in current situation.

[woven hemlock]

Even the game gave up dang

[slate lantern]

did the boat stopped running?

[hearty pewter]

Yeah, the last person had to wait until the event finished

[hearty pewter]

They glitched through the boat during the event

[slate lantern]

can u try doing a tp like example u get invited to a tea party or an event

[slate lantern]

yepp

[unreal bone]

Hello, can someone show me how can I transfer my account from a server to abother server please?

[burnt sundial]

how to fix fps drops? like i have a good gaming laptop and heartopia is the only game that drops alot of fps

[hearty pewter]

You cant. There's no data migration options

[inner stump]

Yes, this happened to me too, once the fishing event finished, my position got reset. But that's still annoying, I wasted golds, mermaid perfume, mermaid tail, and even the rainbow bouquet effect.

[hearty pewter]

CS may be able to replace those items so long as you tell them that you bugged out during the event with those buffs active (as seen in your recordings)

[inner stump]

Alright, thank you for your answers!

[woven hemlock]

Do you play on PC? Can try this tip from another player and see if it works for you:

[burnt sundial]

thank you! i will try ❤️ also does this works on steam tho?

[woven hemlock]

I’m not 100% sure on that on, you could try and see if you can find it

[burnt sundial]

ok! thank you again

[proud ingot]

rebshine has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[mild schooner]

Hello. So, i was planning on buying the gamg full membership but i can't click on it, like it won't let me buy it. I bought it once before but now I can't? Like j click on the button, it won't let me do transactions, even gifting doesn't work

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[foggy wraith]

may i see what's your membership remaining days are?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[mild schooner]

It finished a few weeks ago actually

[jaunty heron]

Hi, this is more of a curious cat question rather than help! I was wondering if anyone has ever gotten their account wiped and then transferred to a different server before? Like America to Global. All of my friends I’ve known for a long time play Global, and I was curious if that is ever been possible? I am on America so it does make me feel left out sometimes (I understand having different characters on different servers but I’ve invested so much money into my America server and wish I did on global instead)

[elder jay]

there are no account/data transfer among the servers. so, there is no thing such as wiped and transfered

[jaunty heron]

Thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vestal valve]

Hi! Am I the only one that has their game lag a lot, it’s so unplayable ): I don’t know how to fix this 😭 my iPhone is 17 pro max. I did change the setting performance too but it barely did anything

[wet adder]

You may want to try use the "Repair" function in the login page, and try again. See if that helps

[exotic vector]

Yoo i want that cycle and i dont have any kind of vcc or bank acc so how can i can buy that? I need help

[elder jay]

you can buy google play balance physical voucher in your nearest convenient store. then buy the cycle using your google play balance.

[exotic vector]

there is no other ways to buy?

[elder jay]

what's the "other way" you think of? I'll give a yes or no answer for what option you think of.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[exotic vector]

Um someone said to buy form the official heartopia website

[elder jay]

well you need bank account or e-wallet to do so. you said you don't have any, so....guess that's not an available option for you.

[foggy wraith]

Payment options in website

[vestal valve]

I don’t know why but it’s still stuttering a lot 😖

[south igloo]

why has my painting been removed from the game

[elder jay]

look at your ping number, located on bottom left of your screen, if it keeps spiking (turned red often), then it's a connection problem. if it stays white but you still lagging, try to check your graphic settings and set it to balanced setting. or maybe you can share some screenshots of your graphic settings here and we'll see what we can do?

[exotic vector]

Yeah i get it well thanks for helping bro

[graceful marsh]

If you only click hold, it will return the canvas to your inventory.
If you click "place" (🏠 icon) under the "hold" , it will be place as furniture.
Or go to solo build and place it

[vestal valve]

I arranged the performance to medium, it’s still a few minor stuttering here and there

[elder jay]

what if you set the render scale to medium? I noticed that it stutter after you rotate camera facing wide view (further distance), so the game might having trouble rendering the wider area.

[vestal valve]

Okay I changed all of them to Medium 😄 I think it’s better now

[elder jay]

yea, seems like the rendering is the issue, and if you want the graphic to look a bit softer, you can turn the anti aliasing on, so it doesnt look jaggy on the outline.

hope you enjoy the game more.

[vestal valve]

Aaaa yes thank you!!

[hasty quest]

Hiiii !! I don’t know if this ever happened to anyone but my game is doing this very weird thing… even on my computer (the video is on mobile) and some words translated to another language tho (my game is in French). The game is not playable anymore at all, like I can’t move, the camera or my character won’t move

[south igloo]

i mean my painting was deleted on my end It says it violated something

[graceful marsh]

Oh well that one, you should ask CS since they have rules

[elder jay]

have you try to relog or switch town? do you remember how it started? cause it looks like you're in your homeplots (I saw mushrooms and pink drawer), but the map shows that you're in the town.

[graceful marsh]

What did you draw exactly?

[south igloo]

i draw nico robin from one piece

[graceful marsh]

Full covered? Just answer yes or no

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

szviel_. has been warned

Reason: Posted an invite

aurelia9227 has been warned

Reason: Posted an invite

viego_viego. has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

velziou. has been warned

Reason: Posted an invite

[graceful galleon]

so when i try to move the automatically moves to the left while I am not pressing any keys and the only why I can fix is only by reinstalling the game

[elder jay]

is this using mobile phone? is there any bluetooth controller or devices connected? if yes, can you disconnect the bluetooth device first and see if the control issue still happen.

[proud ingot]

spacee.angel has been warned

Reason: Posted an invite

inamoka has been warned

Reason: Posted an invite

[azure spoke]

So since I got a second cat and dog, this is happening. Every single time I get a pose, it's from the first ones, despite clicking on the 2nd pet. Any idea why or how to fix it?

[hearty pewter]

Does your second pet have any tricks unlocked

[azure spoke]

Not sure, I'll have to check it later. Would it be fixed if they unlock it?

[hearty pewter]

Yes, you'll start seeing photos from both

[graceful galleon]

no I play on pc and I use a keyboard not a controller

[woven hemlock]

If you dont have any controllers plugged in, can check for bluetooth/logitech devices. Otherwise, it could be your keyboard:

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

nair_gn has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

manhere_29658_88184 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

otaviolkz. has been warned

Reason: Posted an invite

[lofty plaza]

the game is always laggy. I've cleared the cache, updated on playstore, and still have plenty of storage left

[split flicker]

i just login and this what i have

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

poloniummm2.1.0 has been warned

Reason: Posted an invite

[edgy lark]

Can I check if there's a bug with friend's recording? A friend played the piano at my house and I was recording it but after he played finish and I stopped the recording, the CD is still blank. House permissions are set to friends as well.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[proud ingot]

bepa_tapacibha has been warned

Reason: Posted an invite

[bronze jetty]

i think i might have found a graphic bug? but im not sure how to report it- how? please and thank you for reading :)

ah wait nevermind :)

[foggy wraith]

U can report bugs to cs if you’d like to

[bronze jetty]

Thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[restive mason]

Hey i just bought the 19,99€ pack of heart diamonds for 1280 + 90 and nothing got dilivered so im kinda concerned that i just spend 20€ for nothing

Can anyone help with that?

[foggy wraith]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues:

[restive mason]

I tired but nothing worked i contacted the customer Support and see if they can help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
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[woven hemlock]

does your friend have the music dream unlocked? I think they may need the dream unlocked before the recorder picks them up

[woven hemlock]

Can you check the time settings on your device and see if that helps?

[woven hemlock]

Can you check your game settings, and try lowering your graphics to medium or low? Can also try turning on memory optimization, and turning off snow effects

[proud ingot]

enigma018 has been warned

Reason: Posted an invite

ririk. has been warned

Reason: Posted an invite

[white warren]

@woven hemlock @foggy wraith @arctic pecan @opaque blaze
And other helper if you see this :

another update for the time difference :
'''
Please add in your text :
At this time, If players ask about it : Please be patient until further notice.
''''

The developers are working on it, but we don't have a release date in the near future
We know this is frustrating for some. Thank you for your understanding and for helping to keep players calm.

I know you like to include this information to help players, so here’s a clear sentence to add to your text to avoid any confusion

[opaque blaze]

-# I'm confused...what is this about?

[white warren]

The daylight saving

[opaque blaze]

Ohh

@runic blade

[woven hemlock]

Thank you for the continuous updates Daly!

[white warren]

No problem, thank you for your cooperation

[runic blade]

So should this be good? "Daylight saving time has affected your Local Time and it now will appear one hour behind for you. It doesnt affect everyone so make sure to follow the Heartopia time, please be patient until further notice To check the heartopia time, open watch and click on your Local Time. "

[white warren]

If u want to use this text, yes its work

[runic blade]

Perfect thank you!!

[austere bane]

i was feeding the rabbits and brushing them and there seems to be a bug with floating when usually one is sitting on the ground and also the insects and capybara's on onset mountain are also floating when they are to be on the ground

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

grimreapernewmainacc has been warned

Reason: Posted an invite

[proud ingot]

thedarktungsteno has been warned

Reason: Posted an invite

[white warren]

Hi Jinya!

We're truly sorry to hear about your situation.
Unfortunately, the Discord team can't handle in-game issues. We don't have the same access as the support center.

You’ve already followed the recommended steps, which means you’ve done everything you can.
You can also block the person on their profile so you no longer have contact with them.

If you’d like to talk about it or vent your feelings, please know that we’re available via @twin yacht to speak with you.🩷
Once again, we’re sorry for your situation, and we hope you have a better gaming experience.

I know these situations can be scary, but please know that if you’ve reported it as you did, this will be handled internally—you’ve done everything you can. 🩷
I’m available via @twin yacht if you’d like to talk to me about it. 🌸

[white warren]

Hi !
To report a bug in the game, you can contact the support center directly
To contact the support center:

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

[woven prism]

hi i was wondering if it's allowed to use things like reshade?

[faint vault]

No, they don't approve of anything that changes the game

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sour idol]

Having issues of getting the CODES from #announcement #redeem-code to give me my Stuff

Any help will be appreciated

[white warren]

What the game tell you exactly ?

[sour idol]

Early or all done

Especially this

Latest Codes and got nothing

Here is my ID and Town

[proud ingot]

vke_999.2 has been warned

Reason: Posted an invite

shade3404 has been warned

Reason: Posted an invite

juanzmh110 has been warned

Reason: Posted an invite

[elder narwhal]

hiiii, how are you? im sorry to bother you but I am having a problem with my account. I recently bought furniture from the limited celebration event and I didn't know the bag had a limit so when I was trying to claim it it gave me this message...

so I tried organising and liberating more space but that didn't help... So now I can't reclaim what i bought... Can you help me? or tell me someone who can? thxx 🤍😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[opal cedar]

A player started telling me he wanted to see my genitals, he wanted my social media details, and he wanted me to see his genitals, etc. I tried to pretend I didn’t understand, that I’d misunderstood, and that I didn’t have internet access to make him stop. I reported him for “Vulgarity”, writing that he wanted to see my pussy and my social media details, and that I’d pretended to misunderstand.
Did I do everything right?

[white warren]

Hi @opal cedar!
This is very inappropriate; I'm really sorry about this!

I strongly recommend that you block this person directly through their profile.

Your options are:

• Report the person directly via their profile; this is the fastest way

• You can also contact the support center directly to send them the evidence and the player’s UID.
  To contact the support center:

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

If you've followed these steps, please know that you've done everything you can.
we're still sorry for this situation. If you'd like to talk to me about your feelings or anything else, please know that I'm available via @twin yacht by opening a ticket. 🩷

[white warren]

Can u please look into the storage and in build mod ?

[white warren]

The code has probably reached its usage limit. You can try repairing the game files and trying again.

[sand temple]

If we now have to wait +7 days for rainbow. We should be allowed to purchase our choice of sugars now. Please developers I’m begging you. Do you know how frustrating it is to wait all that time and then get the same colours ??? Anyone else agree ?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[somber hazel]

u can put that in #suggestions or in game support

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

lilnaay016 has been warned

Reason: Posted an invite

[rocky juniper]

I have located all of the pink bubbles and did not find the pink bathtub. Is there a way for me to get this? 🙁

[umbral coral]

Pink bubbles refreshes every week on saturday in different spots. Getting the bathroom set is based on luck but don't you worry! I'm sure you'll get them soon.

[sweet niche]

hi! dont know if anyone else is having this issue its supposed to be a meteor shower but its not? i dont see any?

[white leaf]

I added/followed the redeem codes chat to my discord server to follow it easier but I'm not getting the redeem codes forwarded there. I added/followed the chat and linked it to the chat in my server again just in case but I still haven't gotten the new code in my server chat, is there a trick I need to do or is there an issue with how I'm following the channel?

[white leaf]

I believe they start an hour later than whats on the watch because they didnt account for the daylights saving/time change

[cobalt anchor]

I actually saw someone else with this problem beforehand but unsure if it ever got resolved, i recommend contacting Modmail for help since its more so a discord issue

[naive ocean]

my gardening is buggued how do I get my fertiliser refunded

[foggy wraith]

-# i was asleep
Well noted on the above! Thank you so much for the info

But Daly, how is this? Is it ok to use or nah?

US/American/European players affected by DST will need to add an additional hour to the game’s time, as the in-game time is not adjusted. We understand that this may be confusing and frustrating, however, the developers are actively working on a solution. No release date has been confirmed until further notice. Your patience is greatly appreciated.

Additionally, you may open your watch and tap on the clock shown to view the game’s exact server time.

Note: This is an official update from the team. If you have any further questions, you may contact @twin yacht

[spring mirage]

Hi! I just wanted to let you know that I’ve sent an email regarding an issue with a recent purchase on my account.

Whenever someone from the team has a chance to review it, I’d really appreciate it. Thank you so much for your time and help!

[sweet cove]

i've been having issues where i'll be kicked from events as though i'm inactive but i'm not?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[white warren]

Could you please note that, for the time being, we do not have a date set until further notice ?🩷

Otherwise, its perfect

[foggy wraith]

got it & edited, is that fine now?

[white warren]

Perfect yve

[proud ingot]

lonely03827 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Not just US/American, many European countries also went through DST/BST a few weekends ago

[foggy wraith]

thanks for telling, will add in european to my sentence^~^

[lofty plaza]

done all of that

[woven prism]

hii, i can't hear what i'm playing whenever i play this specific instrument, is there any way to fix this? i searched in the chat & i'm apparently not the only one on pc with this issue ):

[woven hemlock]

If you can hear the sound on other instruments/the rest of the game but not the saxaphone, can record a video and send it to their support center so they can look into it. If you’re not hearing any sounds at all from anything in the game, we may be able to help troubleshoot that

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

It sounds like you’re saying the former and not the latter, saxaphone is the only thing you can’t hear, right?

[woven hemlock]

What network do you play on/do you have a different network you can try? I noticed earlier today my phone lags/heats up faster if I’m playing Heartopia on data rather than using WiFi, not sure if you noticed anything similar

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[kind summit]

Is anyone else experiencing missing items? I stored some Frost Event food, but when I checked months later, it was gone.

[hearty pewter]

Winter fashionwave items are grayed out and at the bottom of whichever storage they were in (backpack or warehouse)

[kind summit]

The foods arent, right? I managed to store some of em and theyre gone after months. Banquet is the only survivor

[woven prism]

yes correct, my other instruments sound just fine. also, weirdly enough, other people can hear me play lol

[hearty pewter]

#1470863524199796818 message

We were told that any food made would still be here, are you sure that you had food made?

[kind summit]

Yes, I did. Because I made 2 of each for remembrance, 1 for display and 1 for storing. I'll try to contact cs if they can do something about it.

[hearty pewter]

Okay, and just to confirm, its not in your warehouse, backpack, or mailbox?

[kind summit]

I checked those already and tried restarting/repairing the application

[hearty pewter]

Okay, try and contact support in-game and see if they can't get it back for you.

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[kind summit]

thanks!

[lofty plaza]

im always using WiFi

[vague harbor]

i just changed my resolution because editing my avatar image on my current resolution kept breaking the game, now when i go back to set my old resolution again, it no longer shows in settings

i usually run 5120 x 1440 but it no longer shows, anyone know why?

[sour idol]

Ok I have an issue and I have try to get this Bubble off my Car and Bike. Help

[white warren]

You have to climb up the garlands and walk over to the bubble

[sour idol]

Garland?

[white warren]

Oops excuse-me im french xD wait

Jump on this

[sour idol]

Ok How do I get on it

[white warren]

You can use your car for jump on this, and then walk over to the bubble

[sour idol]

TY

[white warren]

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sour idol]

Got it TYVM

[misty kite]

I was randomly kicked from Bill's fishing ? It was hosted by Him. Kinda mad.

And now I cannot start a fishing event. What is going on?!

[grand quiver]

Is it just me, or does anyone else not have a section to buy pink meteorite items? I have all the other meteorite color sections but not the pink one

[astral agate]

i tried to just get on and collect meteors maybe 5 minutes ago. It was so choppy on the server I couldn't even drive. never had issues like this playing before.

[tribal oar]

Usually when I play this game sometimes the screen just pauses or stops moving it’s happening more frequently than usual. Has anyone else had this happen to them or no?

[near stone]

Hola como están?
Quise entrar al juego desde otro dispositivo pero no recuerdo cual era mi cuenta jajsjsj, y ahora aun que cierre sesión y quiera entrar con otra de Google me pone siempre la misma, alguien sabe como puedo hacer para cambiarla?

Hi, how are you? I wanted to log into the game from another device, but I don't remember which account it was, lol. And now, even if I log out and try to log in with another Google account, it always shows the same one. Does anyone know how I can change it?

[foggy wraith]

Hello, you mean you cant remember which gmail you bound?

[near stone]

Of course, I don't remember which account it was and I put in the wrong one, and now it won't let me change it.

[foggy wraith]

Do you still have the logged in account on your other device?

[near stone]

Yes, but the previous device is broken

I want to know if you know how to change my Gmail account so I can try another one.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[foggy wraith]

U can log out and try other gmails

[untold mural]

in pc can i set my game screen smal like not full screen ?

[foggy wraith]

Yes via setting, i forgot which section
Not in game right now to screenshot

[untold mural]

im trying to do but its still big for me maybe i set low screen resolution ?

[proud ingot]

sygrr_07 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

ryanlindoperfeito has been warned

Reason: Posted an invite

ka_nt120 has been warned

Reason: Posted an invite

[ancient sierra]

Has anyone else had issues with the precision tool not working properly? I cannot get my items to center with it turned on or off currently.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

sandee0218 has been warned

Reason: Posted an invite

dafheart has been warned

Reason: Posted an invite

luna07b09c_62831 has been warned

Reason: Posted an invite

[torn laurel]

hello, i have question about the in game purchase said there's an error. where can i ask about it? i've sent an email but still don't get any answer yet. thank you.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

killer_live3880 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hazy crescent]

Mine suddenly freezes and when I closed it and restarted the game it keeps doing this

[foggy wraith]

Q: I'm stuck underground, and I can't event press/tap any buttons (not even watch). What can I do?

A: Force close or restart your game, open it and select town to go (click the button on the right side of the Start to select town)

[hazy crescent]

I did force close and restart the game. It keeps coming back that way. I’ll try selecting the town as you suggested

[foggy wraith]

Did u try to change town already?

[hazy crescent]

It works now. Apparently when I came back I was under water 😅

It led me back to the shore

Thanks tho! Appreciate it :))

[late void]

Is the golden acorn pass renewed automatically or is it just one month? I want to know if I need to cancel it at some point

[proud ingot]

lucyfia_46562 has been warned

Reason: Posted an invite

[foggy wraith]

One time purchase

[lapis fiber]

On iPad, WiFi is on and connected. I tried uninstalling and reinstalling. Also restarting iPad . The problem is still persistent.

[late void]

thank youuu

[proud ingot]

abcdeffgxh has been warned

Reason: Posted an invite

dynamite1010 has been warned

Reason: Posted an invite

edward2774 has been warned

Reason: Posted an invite

lilou_red14 has been warned

Reason: Posted an invite

snoowxxmei has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

rin_yoshino7 has been warned

Reason: Posted an invite

zupremme has been warned

Reason: Posted an invite

[proud ingot]

kaikung345 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

arrangeme has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

.eunana has been warned

Reason: Posted an invite

[frigid idol]

I purchased recipes from Masimo (Fish & Chips, Grilled Mushroom, Coffee).
They show as “Sold Out” in the store, but they are not in my recipe list.

At the time, my inventory was full so I couldn’t claim them. It seemed like a bug because the claim didn’t go through properly. After trying several times, I accidentally deleted the mail.

Now the recipes are missing and I cannot claim them again.

Could you please help restore the missing recipes or provide a refund? Thank you.

[wet adder]

Did you check your warehouse if you have the recipe? You can access warehouse only at your home

[frigid idol]

Oh, I finally found them in the warehouse, thank you so much! I didn’t think to check there before. Now I can cook 🍳✨

[feral sun]

When using the fishing rod my player becomes unable to move, does anyone know if there is a fix

[lime quiver]

what is this for?

[swift steeple]

Someone help i played during the test and some time later i deleted it when i installed and opened it on the same email i logged in i dont have my progress
HELPPPPP

[wet adder]

This is a verification certificate where you can get a mastery trophy when you reach mastery count (960). It won't impact food quality or anything, just achievement

[swift steeple]

Someone help i played during the test and some time later i deleted it when i installed and opened it on the same email i logged in i dont have my progress
HELPPPPP

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[white warren]

Did you play during the beta?

that’s normal—when the game was officially released, the accounts were reset so everyone could start on the same time.

[swift steeple]

Ohhhhhh thank you so much

[proud ingot]

someone.gym has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[shell swift]

Please tell me I'm not the only person that noticed their GAMG Full Membership expire today? When it SHOULDn't have

(More details: A GAMG Full Membership should last 30Days, so if you bought it recently it should be on your account still)

[runic blade]

Are you sure you bought monthly and not weekly? Check your receipt, it probably been a month. Never heard of it ending before the 30 days..

[shell swift]

I bought the weekly twice (so 15Ds it should be expired today) AND I bought my monthly too... So I should have 15Days left on it

[runic blade]

Okay, it should have 15 days left. You will need to contact customer support and show them the receipt and the ingame time of the monthly pass and hopefully they can give you some more info

[proud ingot]

srwichy0216_01212 has been warned

Reason: Posted an invite

[shell swift]

I contacted Support I mostly just wanted to put it on the discord in case I'm not the only person having this issue.

[runic blade]

@hearty pewter since you are online check this out

[hearty pewter]

Thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[twin stump]

How to received gift in gift mode in acorn store? It was deducted from my account but my gf cannot received or claim the items. Please help us. Thank you

[south stag]

what kinda specs do you think a device needs to handle smooth ultra graphics?

[shell swift]

Is it not in the recipient's mailbox? (which I'm assuming is yours) Once you claim it in the mailbox it should be like an item you use in your backpack

[spice inlet]

My dog is stuck in the garden, how do I get him out

[young sable]

if i submit a ticket in the customer service. where can i see the existing ticket once its made

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stiff grove]

hello, i bought a weekly GAMG membership as a gift for my girlfriend but she hasn't received it yet. i bought it from 8 hours ago

[worn isle]

I havent been able to play for the past 2 weeks because of this. I have hit repair and i have reinstalled multiple times. am i soft banned or what? i know for sure i have done nothing wrong. I see other people playing so i know it's not an update anymore at this point.

[white warren]

Do you Play on Steam ?

[stiff grove]

hello, i bought a weekly GAMG membership as a gift for my girlfriend but she hasn't received it yet. i bought it from 8 hours ago @white warren

[white warren]

Hi !

Unfortunately the discord team cannot support billing problems.
You will have to contact the in-game support center directly.🩷

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

[stiff grove]

thanks for replying

[runic blade]

Is she dg level 15? Are you friendship level 3 with her? It will appear in the mailbox and when she claims it, she can then find the ticket in the bottom of her inventory

[runic blade]

@stiff grove see above too

[stiff grove]

yes, i just gifted her the new blue diamond outfit and it worked, but the GAMG membership one didn't. i already contacted the customer support and its pending. fingers crossed.

[lapis fiber]

Does anyone have any idea how to fix this issue??

[lapis fiber]

Thank you! I’ll try this!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[undone horizon]

I cannot find the basket of corn that I should be receiving 🙁

[night hamlet]

I bought automatic food dispensers for dogs and cats, and yet the animals aren't being fed and are ALWAYS hungry. So what's the point of such expensive automatic feeders?

[slow mauve]

My steam is not bound with anything but itself why can’t I bind it for cross progression 😭 it didn’t give me an option to log in with steam 😭

edit: pls ping when respond so I can make sure to see the notification

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lilac blaze]

need help on my account please

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dense musk]

Is there a way to change your Gmail “bind” number ? My daughters game from her iPhone to iPad will not sync

We have tried everything

[meager sphinx]

Is she logged into different gmail accounts on each device? Since the game runs entirely online and doesn’t save locally, syncing isn’t usually an issue

[dense musk]

No she is not

[meager sphinx]

Are both devices and the game on them up to date? Have you tried the repair option on the homepage?

[dense musk]

Once downloaded on iPad even tho she is blinded it is making her start all over

Yes repaired many times

[meager sphinx]

OH maybe check the server. Mine always defaults to American eve though I play on global, and each server is essentially a different character and account

[dense musk]

We have did that as well many times. Both are on America

[meager sphinx]

I would contact support then, it seems like an issue they might have to take a look at with her account. She can do that in the settings

[dense musk]

Is there a way to change the Gmail bind number? We have noticed they are different

[meager sphinx]

That typically means they are different Gmail accounts. If you’re sure it’s the same exact account, then there’s an issue with her login

[dense musk]

She swears they are the same. She also has contacted support . How can she check to make sure she is using same Gmail account?

[meager sphinx]

Just to be 100% sure, she can sign out the device that is making her start over and sign in again

[dense musk]

Okay. Thanks so much for your assistance 😊

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tardy mist]

Is there a certain place where I can report lagging on mobile been happening since the game came out but I tried giving the game a chance and ever since this new update I can barely play

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[solar tinsel]

hello i need help/assistance

Hello, I am a Heartopia player and I just wanted to let yall know that i am have an issue to where I had bought the $4.99 festival pack and i did not receive the rewards or anything for it. I did feel like maybe I had to wait a few mins our hours to maybe a day to receive it but I still did not receive anything. After a couple of days, i bought the $10.99 festival pack and same issue. I did not receive any of the rewards nor the locked ones. I have spent over $50 trying to get these passes. It’s ridiculous and i would like this issue fixed please.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pastel wharf]

I have the shadow of a bush 😕

It’s extremely glitchy and darts all around.

[safe eagle]

Is it normal to lag very badly even though my internet is fine and strong?

[worn isle]

No when i got the game it was a seperate launcher called Taptap

[gusty fern]

hello

[hallow furnace]

I finished my challenge box completely and got the green check mark and now it's totally empty. What do I do now?

[gusty fern]

i wonder if i can search for someone to hire to build a house? or it's against the rules because of trading?

[somber hazel]

The collection box refreshes weekly until the festival ends, this is a new box for this week , just fill it up like normal but instead of quantity , it’s in stars

So for example your potato dish is 2 2 stars and 1 1 star so Ull get 5 stars out of it and the collection box requires 12 stars worth of food

[hallow furnace]

Oh I didn't realize that! Thank you for the assist!

[white warren]

You can have a Level 3 friend and ask them to help you.

However, any form of trading for real money or through in-game purchases is strictly prohibited.

[white warren]

Can u try with steam ?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jade kiln]

Hello, can i ask a question? my friend accidentally bought red gems, is it refundable? she doesnt spent the accidentally recharge red gems

[white warren]

Baboo !

Unfortunately the discord team cannot support billing problems.
You will have to contact the in-game support center directly.🩷

Go to Settings in game > Account Management > Support Center > Contact Customer Services

You will have a feedback directly on the support page at the bottom right via the small logo -> feedback

[upper ibex]

why does my rollercoaster never finish more than one orbit? it just cuts off half way through every single time

[inland roost]

What are the materials cost to craft each piece of the rollercoaster? The track is a recipe, right? I have the coaster car and I’m researching the track right now.

[upper ibex]

100g

[inland roost]

Amazing, thank you!

[soft pivot]

How do I resolve this

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jade kiln]

Im kinda worried about refund cases, many players got a refund but their account is banned or muted 30years, what is the main cause of this? my friend tryna get a refund due to accidentally recharge 1200+ diamonds thru google pay gcash, but we are kinda scared cause many players got banned and muted when they requesting a refund

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tardy mist]

Yea and it still acts up

[woven hemlock]

theyre not being muted/etc for doing a refund specifically, but because they went into a negative red gem balance, which can happen if, for example, someone spent their red gems and then requested a refund, or if the game took more gems than was initially purchased

[woven hemlock]

devs/staff don't look in this channel, so gotta give feedback to the staff using their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

Lag could be due to a number of reasons, but the game is simply not optimized well 😔

• If you're lagging when near player houses, it’s probably because the game is struggling to load in their house. Can move to a town with less people to try and lessen the number of assets being loaded
• Try clicking ‘repairs’ in the start screen in case it’s a matter of corrupted files.
• Try rebooting your device to see if your device just needs a nap
• Check to make sure you have enough space on their device - the game uses a lot more memory than it reports, so if you're close to full, it may cause lag
• Make sure your device isn't overheating
• You can look in the in-game graphics settings (Watch >> Settings >> Graphics) and try moving some of the options around to see if any of them help with the lag, such as with object rendering/etc.
• Also in graphics settings, try turning on memory optimization
• can try turning off the ‘snow effects’ setting

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs using their support center~ if you want to try and troubleshoot on your own first, I can post some things to look out for below

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membership or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[woven hemlock]

Is your steam sign in already an account you sign in and play on? You can’t bind a signin method if it already has a Heartopia account attached, the game isn’t able to merge it with another Heartopia account

[woven hemlock]

The pets don’t really like the feeders, they will reluctantly eat a little if they’re really hungry, but they much prefer being hand fed if you want them to be full

[woven hemlock]

I’ve never gotten the mastery for crops so I’m not sure if it does give something, but if the game gave you the trophy for it, can you check your backpack, mailbox, and warehouse to see if it went there?

[slow mauve]

My steam was an account I was playing on but my mobile wasn't, I wasn't trying to merge 2 different accounts I wanted the same account on both devices. I just had to link one of my google accounts to my account on steam, and then sign in with the connected google on mobile, it worked just fine

[woven hemlock]

Ahhh I see ok. Did you manage to get the game onto mobile? From your screenshot earlier, you’re currently logged in a Google log in, do you happen to have multiple Google emails? If you’ve confirmed that you already successfully bound your Google login to the Steam login already, then mobile might have created a new Heartopia account with the wrong Google login, so you can log out on mobile and try logging in again with your Google login

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

the hot girls in our area are out in full force today wow

[white warren]

I know, This is going to give me nightmares

[woven hemlock]

I scrolled up to see if there were any unanswered questions and the 2hr block of only blocked invites was wild

[white warren]

I've never seen so many moderation actions taken against bots , we broke a record

[proper marsh]

Is there an error when topping up on the website? I'm getting the same error message on both my phone and laptop

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[near pendant]

HELPPPPPP

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[brave compass]

I tried to recharge using gcash and the payment was deducted already but I still did not receive my membership, where can I ask help for this?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uneven shard]

Idk what happened but I was trying to purchase the whimsical tea party (Labyrinth) x10 draw and somehow it did the whimsical tea party wandering traveler instead

I’ve been non stop grinding the pass thing to get the mushroom and I’ve paid almost $40 and I’m so upset idk how it purchased the other one instead I’m really upset I didn’t want that one

Is there anything I can do I’m really upset

[faint birch]

Can someone tell me how to get the notifications I follow to work properly on my server?

[uneven shard]

Is there any other support I can contact for my issue I’m so dishearted rn

[frank onyx]

Good morning, I hope i'm in the good place for my problem. (i'm french, sorry for my english) I can't reclame my weekly hearts. The button is grey, I can't click and can't take my blue hears. It's the second week it append. Can someone know what to do ? is it a known bug ? i'm available for further information. Thanks for watching my problem and have a nice week-end.

I'm on the game every day and reclam gain every day so there is no missing day.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[astral agate]

I am to the point where I can no longer load up heartopia on my pc at all. It crashes my GPU to 0% with everything up to date. I am at a loss of what to do. My PC can play other games on ultra with no issues, but heartopia has become impossible to play and when and if i do get in, I am unable to use any vehicle.

[plucky robin]

I don't know what to do, I reinstalled the game but all my local photos in the album are gone. The photos mean a lot to me since it's my journey throughout the game. How do I get to retrieve it all? I'm slowly losing my interest about the game because of this matter. It makes me sad because it was my memories with my friends and other players.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[oak widget]

i wish i knew. i added the redeem updates to my server and they worked for a while and now they dont :/

[plain wadi]

the game tells you that all photos will be gone if you dont star them when you switch device or delete the game. you might want to contact game support but i think they will tell you the same thing

[sweet verge]

Hello, I made a €4.99 purchase in the game but I did not receive the rewards.

My player ID: 4200grz
Purchase date: Today at 10:00 AM

I have the receipt and can provide a screenshot if needed.

Could you please check and help me receive my rewards?

Thank you.

[plain wadi]

#technical-help message
try this if not contact in game support

[sweet verge]

What should I do?

[plain wadi]

follow the steps in the message i linked (click on the blue text)

and contact in game support and say your problem and details in the ticket

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vagrant sigil]

Hello,
i’m not sure if this is the right place for this issue but i bought two gifts for a friend using the in game gifting option and she got two “presents” however i think the game may have glitched because it sent her an empty one instead of two outfits

i used the in game blue heart currency so i didn’t buy anything extra to make this purchase happen, it was the blue hearts i had saved.

is there any way to fix this? ):

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[mighty hedge]

Why muted chat heartopia then I buy diamond heart red I didn't receive the diamond yesterday refund ni Google Play din pumasok siya sa gcash I buy again red heart diamond I received then pag open ko I have negative 233 heart diamond red then I buy again 699 I didn't receive report ko naman sa google play hayy nakakaloka

Para matanggal na ung negative 233 bumili ako 699 d naman dumating😩

Wla akong na receive naman

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[amber nest]

Update still crashing while cooking, low detail, 60fps, memory on, everything updated.

Just crashed at 30fps. This now has nothing to do with my settings

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lost osprey]

Hello, I have a problem: I can't access my friend's private city. He invited me, and I tried to log in, but this happened yesterday.

[hearty pewter]

Try tapping the chat bubble icon on the top right then backing out of that screen. Another player tried that the other day and seems to have worked for them

[white warren]

@hearty pewter @woven hemlock
Hi my lovely hato helper, Sorry I'm always tagging you, but I see you here a lot xD

I'm here to give the weekly update—there's a connection issue in particulier? 🩷

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Nothing that stands out to me this week, but I haven’t been in the channel as much as usual since I’m traveling. Not connection-related i think, but two people said their memberships ended earlier than expected. (One renewed membership Apr1, but a few days later the membership card didn’t reflect the purchase anymore ) Not sure if they were able to sort things out with support or not, might be related to the issue of purchases not being processed properly rather than it ending earlier than expected

Feel free to ping, I don’t mind

[hearty pewter]

Players are getting errors loading anomalies is all ive since is biggest connection issue

[white warren]

Thank you both 🩷

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

send an update to support center, they may be able to suggest alternate things to look for or look more into things from their side

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

If you didnt receive the red gems and then did a refund, your balance is currently at negative, right? When red gem balance is at negative, Heartopia removes some functions from your game, so can’t chat, can’t harvest crops, etc. This is to prevent people from spending gems and then refunding to get back their money for free, but Heartopia has had issues with the purchase not giving what was purchased. The only way to undo the chat mute is to purchase enough to get back the gems “spent”, but since you didn’t get the gems in the first place, you’ll need to contact support for the billing issue

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Can you have her check her wardrobe/dress up? The gifts are automatically removed from the gift boxes after claiming from the mailbox, so when the box goes to your inventory, it is expected it will be empty. Clothes should automatically appear in dressup since they don’t usually show as an item in inventory

[woven hemlock]

There haven’t been any new posts in those channels since you enabled them again, you’ll need to wait until they make a new post to see if it’s working. Unfortunately this is a Discord issue with their message forwarding system, so you may need to contact Discord support about this issue

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty crypt]

I need someone to fix the fact that everytime I play both ny cats are glitched to where I can’t feed them

Then when I cook they get in the way because they are hungry and want food SO I THEN BURN ALL MY HIGH PRICED FOOD! FIX IT

[terse crown]

When cats are glitched go to update a blueprint and once in blueprint mode exit with or without changing the blueprint, it fixes them so they can be interacted with, at least for me.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty crypt]

Yeah but I shouldn’t have to do this everytime I log on this game. I’m talking every single time

[terse crown]

True, but until they fix this its better than nothing.

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs/give feedback to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

someone else already sent the usual recommendations for being unable to interact with the pet, so here’s the ones for if they’re interrupting you cooking

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves
• putting a cat bed / cat tree nearby so that they use it instead of going to the stove
• put the cat on your head so that it can’t get in your way, if it’s a cat

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[stark vault]

4th game crash and saw this window pop up, anyone have any idea what this is? it's my first time encountering this kind of crash ever since i started playing this game

[woven hemlock]

Essentially, it’s a unity crash error. Could be a couple of reasons, there hasn’t been a consistent reason for crashes. Can try again, if you get another crash from the same Unity error, can check out the below snd see if anything helps:

Help! My game keeps crashing!

Some things to check for, based on what the community knows:

• (if PC) make sure you have sufficient space on your cdrive, even if the game is not downloaded there, that’s where it passes information through.
• (if not PC) make sure you have sufficient space in your memory/ram.
  • you need about twice as much memory/ram as is recommended by the game, so that may be causing the crashes
• clear your device cache
• lower your graphics settings
• turn on memory optimization
• turn off snow effect
• if you have a lot of apps/programs running in the background, try closing them + any app overlays (such as Discord)
• check to see if your device has a software update
• (on PC) make sure your graphics card is up to date
• (on PC) try running the game as an administrator
• (on PC) if you have a firewall or antivirus, try putting heartopia as an exception/on the whitelist so that it can bypass

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spice elk]

I was in the middle of an "Octo Entertainment Event" and completed the tasks, but half way through it suddenly kicked me out of the event. I got a message saying "Left event for being AFK." I forget the exact words but was something along those lines. I was never AFK nor stationary long enough to be AFK. I also didn't receive the rewards from the event.

[vagrant sigil]

we checked her wardrobe when it happened and she doesn’t have the items i gifted which is the only reason im reaching out ):

we are at a complete loss on what to do. we tried restarting the game, repairing the game and neither of those worked either. the currency used is gone though, and she does have two gift boxes. just not both sets bought

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hushed siren]

Hello guys does anyone know how I get more of these tickets?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sour idol]

I have TRIED my best to get the CAMERA part but ALL I have is just the Regular Camera. Cannot get the Birdwatching thing to open. Any help or Suggestions, would be appreciated?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[brisk oasis]

Hi anyone here who can help and answer my inquiry regarding accounts. I registered my game via iphone. Now im planning to switch to android how would I input my account deets to android? I have been looking for my email but I only see my account ID. Do I just need to input my account ID regardless?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hollow prairie]

I'm missing things I've purchased. Like the recipes for the event and some shorts from the store. How can I get them? I can't try buying the shorts again because I'm out of hearts. Please help

[woven hemlock]

devs/staff don't look in this channel, so i would highly recommend reaching out to them through their support center

out of curiosity, what sets did you send that she’s missing?

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Event recipes can only be cooked on the event stove (popcorn machine, you get the blueprint very early in the event and make it on a workbench).

What shorts are you missing? Clothes can only be purchased once for yourself, so if it was successful, there shouldn’t even be an option to purchase again

[hollow prairie]

Cherry high rise swim shorts

[woven hemlock]

Do you still have access to your old phone? The game allows you to bind alternate login methods that you can use on other devices — if you used Google email to log in on your old phone, you can use the same to log in on the new phone without issue. If you used Apple to log in on your old phone, you’ll need to bind another login method to the account in order to log in on the Android

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vagrant sigil]

i bought her both of these but she only received the lilac riverside bundle with pants

this video is a screen capture of her current closet

thank you for your replies! i’ll send in a support ticket ♡

[woven hemlock]

Hopefully they can get it sorted!

[woven hemlock]

Try clicking on the shorts in the store, but don’t purchase again. Sometimes, you can get the game to recognize that you bought it but that it hasn’t given it to you. Regardless of whether it works, back out of the purchase so that you don’t waste your gems on it again

You can also try switching towns in case there was a delay with the store

If it still doesnt show up after that, you’ll need to contact the support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Do you have the birdwatching hobby unlocked? Or are you having trouble switching tools because your UI is missing?

[wheat hare]

Is anyone having the issue of button responses being delayed? For example, I go talk to an NPC. The word bubble comes up right away, but if I hit the button to talk, nothing happens.

[woven hemlock]

What does the ping say at the bottom left? If it’s red, it means there’s a large delay with the connection

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sour idol]

IDK what happen but today the BIRDWATCHING work just Fine and I got it!

[sour idol]

I got a Video of a Fish blinking out then it comes back. Too much Glitches in my opinion

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sour idol]

=help

[twin yacht]

ModMail Help Menu

Snippet

My prefix is =. Use =help <command> for more information on a command.

snippet

Use a snippet.

asnippet

Use a snippet anonymously.

snippetadd

Add a snippet. Tags {username}, {userid} and {usermention} can be used.

snippetremove

Remove a snippet.

snippetclear

Remove all the snippets.

viewsnippet

View all the snippets or a specific one if specified.

Use the reactions to flip pages. (Page 8/8)

[sour idol]

Ok

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rocky zenith]

hello the start button wont show up in my starting screen, i already redownloaded the files pls help

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Can report glitches to the game’s support center, the devs/staff don’t look in here for bug reports

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rocky zenith]

hello my brother wants to play with me but everytime i log him in his own account it connects to my account instead, i already removed my email and accounts in his mobile and unsynced, whats the problem pls help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Did he already create his own account separately, and you’re just having trouble signing him in on this device? Or are you trying to create an account for him, but it links to your account instead?

[rocky zenith]

im trying to create an account for him in his device

everytime i choose his email it says already binded then when i log in on fb it connects to mine instead

[woven hemlock]

Have you ever double checked what account log in is being used to log in for your account? Heartopia makes it really hard to figure out what the account is, it sounds like your account was created using his email

[rocky zenith]

alright ill check thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut glen]

Hello,
I am writing to formally report a harassment and rape threats we female players got from a male player with the UID: t2202vf.

This user has been locking female players inside his in-game home and making threats of raping the female players. Multiple reports have already been submitted regarding this behavior, yet the account still appears to be active.

This situation has made the game environment extremely uncomfortable and unsafe, particularly for women and younger female players who are simply looking for a peaceful and enjoyable experience. Instead of feeling relaxed and entertained, players are being subjected to harassment, intimidation, and inappropriate behavior.

I kindly request that you review this matter urgently and take appropriate action. Given the severity and repeated nature of the behavior, I strongly believe this account should be permanently removed from the game.

You can find it in the attached images.

I look forward to your response and to seeing this issue resolved promptly.

Best regards.

[elder jay]

I'm sorry for what you and your friend experiencing, but there are no devs here. we're just players helping out other players, you can try to make report using in-game customer service to reach the devs (the steps are shown in attached pic)

for the time being, you and your friend can block the person in game. thanks for spreading the awareness.

[uncut glen]

Thank you all for responses, I have emailed but there are some people said discord is the fastest way to communicate. I apologise if I caused any distress to you all. If you see this person do not engage, he is a vile lowlife, after he spoke about all of this, he said it was his “little brother” who’s threatening other girls and women. Truly despicable human being. I hope you all continue to have a great experience in this game, lots of love 💖

[sour summit]

Have encountered some rude… harassment behaviors using the characters’ action in game… I really hope everyone can have a peaceful time and experience in Hato

[next sphinx]

Hello , im trying to log in to my account and it's like that for about 5 minutes. i tried to reload the pages and nothing. anyone know what im supposed to do ?

[white warren]

Can you change your default browser and check that the new one dont have adblock ?

Brave has this feature, which prevents you from logging in

[next sphinx]

AAAAAAAAAH make sense then , yeah i already did it and log in perfectly , tysm😭

[white warren]

No problem! Enjoy the game

[red totem]

Hii, is there any chance that Heartopia may add Turkish language in the future? Turkish community is pretty large too, and if they need any help with localization, I would like to help the team out!

[white warren]

I'm sure they're doing their best to accommodate all languages; I think it's something that could happen in the future

[red totem]

Oh thank you for the info, I’ll be looking forward to it!!

[upbeat tusk]

can someone please help me, i cant launch heartopia through steam

[cobalt sluice]

Im playing this on a samsu g galaxy tablet andriod and i used to get the lovely flowerscon the flowr field why am i not getting them anymore its just grass also why are the paint colours different for players from andriod and apple players ,and finally is the load max going to be incressed please as it is spoiling the game as you cannot add stuff

[vital elm]

Why, my pc likes to die by itself every time I open heartopia?

[rancid hearth]

mb its because you pc is full or has too much storage?

[rocky zenith]

hello if i log out my account will my pictures disappear, or only if i delete the app?

[crimson cargo]

I am unsure, but it is recommended to favorite photos you don’t want to disappear. They won’t disappear no matter what if you do that

[mellow kraken]

Hi,I was playing Heartopia on my laptop but it died and now i dont seem to be able to open the game i had there on my desktop

[faint venture]

Hello I'm having a problem with my account right now. I don't know what violation I did wrong but i was just doing some blueprint renovations on my home then I get this notification. I don't know what's happening to be honest I didn't even violate any rules. just trying to build a new look at my house and this happened also while at it I can't seem to change my hair for some reasons I don't know. so the question is should I be scared of getting my account suspended or not? cause right now I'm not at ease

[fervent heron]

MY RARITY PINS ARE GONE D:
I used multi-select and they disappeared when I tried to move them? I thought it was a glitch and that if I existed it would show, it did not? Help?!

Nvm I just deleted the wall they were supposed to be on, they r back

[fringe rover]

Has anyone's game been freezing up on mobile a lot lately? When it happens, I have to force close the app and restart it again. It seems to happen to me every day, sometimes multiple times a day when it didn't used to do this. This has been going on for about a week or two.

[upper nexus]

Hi!!
I’m having a small issue in the game. The images I put on the screen don’t show up for other players—they just don’t load for them. But on my side, I can see them normally.
Not sure what’s causing this, so I’d really appreciate your help!
Thanks 🙂

[uncut violet]

You don’t have a violation yet. That message is just saying that your changes are under review. IF any violations are found, that could result in a suspension.

It’s a standard message you get every time you make changes. So I wouldn’t worry.

[full topaz]

Please help 😭

[oak widget]

Is the time in your device correct?

[full topaz]

Yes

[oak widget]

Ummmm… yeah idk. I’m sorry 😞

[plain wadi]

#technical-help message

try this

[full topaz]

Thank u

[proud ingot]

jemiyagi has been warned

Reason: Posted an invite

[quartz wedge]

how to place the roller coaster car onto the rollercoaster? it doesnt work for me

[sour idol]

Ok Got an issues with Plants gotten at Furniture store to put around my door. Not in my inventory

ALSO I got accepted to Fishing a Group by BILL at Warf and at time of going, I was on the Dock [Meaning I was put there by game]

[faint vault]

Is it the bushes and tress directly bought from Bob? or bought from the displays in store?
Regarding fishing event, are you the required DG level for events? I believe it's either lvl 7 or 8

[sour idol]

Yes on Fishing, Bought directly from Bob

[faint vault]

the ones bought from Bob are not individual items, they are building materials. You'll need to go into build mode and find the "special items" tab (last one under building materials)

[sour idol]

Ughhhhhh Wish it told me that, OK Thanks. What about the Kick off the Boat Fishing?

[magic anchor]

It anyone having issues with lights? I play on PC TapTap have tried jumping to Steam same issue. Tried uninstalling reinstalling and repairing. Changed FPS nothing.. First 2 pics are what I see 3rd & 4th pic are what my sister sees on her phone 4th is my graphics settings. It never used to be like this it used to be bright then one day I noticed the lights look on but dont give off actual light.

I have reported to Devs as well just checking if anyone knows how to fix in the mean time

[woven hemlock]

Can try this:

[magic anchor]

do i get to that from login page?

[woven hemlock]

it could be due to a number of reasons, but the game is simply not optimized well 😔

• If you're lagging when near player houses, it’s probably because the game is struggling to load in their house. Can move to a town with less people to try and lessen the number of assets being loaded
• Try clicking ‘repairs’ in the start screen in case it’s a matter of corrupted files.
• Try rebooting your device to see if your device just needs a nap
• Check to make sure you have enough space on their device - the game uses a lot more memory than it reports, so if you're close to full, it may cause lag
• Make sure your device isn't overheating
• You can look in the in-game graphics settings (Watch >> Settings >> Graphics) and try moving some of the options around to see if any of them help with the lag, such as with object rendering/etc.
• Also in graphics settings, try turning on memory optimization
• can try turning off the ‘snow effects’ setting

[woven hemlock]

No, it’s your device’s settings, not Heartopia’s settings

[magic anchor]

okay trying now fingers crossed toes too

[woven hemlock]

What sort of error do you get when you try to play?

[woven hemlock]

Flowers on flower field: have you changed your graphics settings to low? If you did, the game might have removed the flowers in order to ease the asset load on your device

Paint colors: should be the same for Apple and Android players, if you see different settings, can let the support team know so they can look into it

Maximum load: once you unlock all the house plots, that’s the current maximum load. You can recommend increasing it to the support team, but many players struggle with lag when near houses that reach max load, so they’ll likely have to improve their game’s optimization before it can be done

[woven hemlock]

Can you follow the instructions here?

[sour idol]

Can we get that in English too?

[woven hemlock]

Follow the english instructions at the top, the screenshots are just to help you find the location

[magic anchor]

Lights still don't work but then wondering if that was meant for me or not lol

[woven hemlock]

I responded to a different player, it was not meant for you yeah

[magic anchor]

LOL Well I'll try anything at this point

[sour idol]

Ma'am, Here is my suggestion: I place these LIGHTS [on Ceilings] so I make my Screen LOOK upwards, then as I move carefully I will see the "LIGHT" switch options and turn them off DAY and on at NIGHT. Hope this helps...

[magic anchor]

I've tried this they dont work during day or night they turn on yes but give off zero glow for me as you can see in the pictures I posted

[magic anchor]

This is right now My screen shot and my friend

If i take the light away nothing changes its still the same dim screen

[fringe rover]

Thanks for responding. I'll try some of these once I'm home from work.

Just to clarify though, it isn't lag. The game straight up freezes completely out of nowhere but I can still hear the audio. I have to force close the game when this happens because it never unfreezes once frozen.

This morning it froze when I was trying to move flowers on my plot. Another time I remember it happened when cooking on my own plot. It caused all of my food to burn :(

All the other times I cannot recall specifically where I was or what I was doing. It's been happening a lot and is annoying.

[upbeat vector]

Hi! I'm encountering a texture loading bug in the PC version. With all graphics set to Ultra, car textures look blurry at times. When the game is just launched, they look great, but when you go to the central square or to a house with high load, cars start to look blurry with no fix but restarting the game. This issue is not present in the mobile version (I tested in Android and it do not happen). Many thanks for your attention

[bitter geyser]

Hello, this seems like the closest channel I can post this but redirect me if Im wrong.

Every single time I go to the "Steps in Sync" event page and click "View Progress" my whole game freezes and I have to reload.

Note that this happens every time without fail & it freezes on both mobile and PC.

Sometimes the "view details" page begins showing in Japanese, Im assuming? But still frozen.

I'd really love to get the emote from the event so I'd really appreciate any help

[solemn surge]

Can anyone tell me why I am hearing this? It is NOT raining and it's inside my house? I am NOT cooking, no one is cooking lol I have heard it in the back of my house when planting crops too. Sounds like a pot of boiling water to me lol Hopefully the sound works. Just find is bizzare

[oak widget]

Do you have a bizarre drink anywhere

[solemn surge]

It's in my warehouse, but it doesn't do this all the time.

[grizzled badge]

Is this a known issue on the Steam Deck? It happens with every instructional screen

[bleak hinge]

I am trying to move my house back via blueprint. But the outline isnt accurate to the actual house. How am I suppose to fix this???

And yes, this blueprint is the most recent updated one. No matter how many times I save it, it’s making that back section longer than it actually is.