technical-help

[oak skiff]

Yes I didn’t see setting icon now 🙁 I don’t know why

[woven hemlock]

you could try reaching out to the mods of this server to see if they can get you in touch with a staff member, but you may need to wait for the suspension to be over and then contact them asap if that doesn't work

you can open a ticket with the mods here using the @twin yacht bot, but the mods are not staff members, just server mods

[haughty fjord]

I love this response, thank you! I'll probably get some water then sleep, but I'll definitely head over there.
About the contact stuff I hope they figure it out! I tried seeing if there's a support page when logging onto the website, but I couldn't quite figure it out... best of luck!

[woven hemlock]

unfortunately the only official customer support is the one in the game 😔

and you need to be logged in in the game to use it - theres technically a website link, but it won't work if you can't log in in the game

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

what the device u were using?

[oak skiff]

iPhone

[slate lantern]

ohh what apps was running in ur bg that might detected as cheating, weird and u cant contact too huhu even reinstalling?

[frozen sky]

im having a problem when i log into my account i cant leave the bed its like im glitched into it and everything keeps flashing

[woven hemlock]

can you go back to the start screen and try clicking 'repairs' first?

[frozen sky]

when you load the game up

[woven hemlock]

yes

before you click the 'start' button, there's a series of buttons on the top right corner, one of them is 'repairs'

[frozen sky]

ok ill do that now

it worked thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meow bot

[olive stream]

Anybody else's ping shoots up in game? My friend is experiencing this, but her Internet speed is ok.

[quiet tiger]

Yes. All the time

[olive stream]

She can't play at all.

[native kraken]

Hey I gifted my friend the 49 cent membership but it charged me the 49 cent and 19.99

[quiet tiger]

I can’t play it on my iPad anymore cause of it. But on my computer it’s almost the same. I could barely play today.

[olive stream]

I think, she's also using an iPad

[native kraken]

Is there a way I can refund the 19.99 ? Sense that wasn’t what I paid for ?

[quiet tiger]

I’ve heard that people who request refunds get muted forever. It’s a broken system

[woven hemlock]

@quiet tiger

for high ping, we usually suggest to try switching the network around. the game's optimization isn't good (actually very bad) so it's not your network that's the issue, it's the game. switching the network / resetting it usually helps with the ping

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

regardless, i would contact support to let them know so that they can look into it too

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

for billing issues, need to go through the official support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

they're muted because their account goes into a negative red gem balance, not because of the refund itself. the game detects a refund and deducts the red gems associated with the purchase regardless of whether they were received or not - that's why it's better to contact support to resolve the missing purchase/etc first rather than doing a refund right away.

[olive stream]

thank you fallingwish

[quiet tiger]

I see. That makes sense

[azure otter]

How to connect Heartopia Account to Discord?

[woven hemlock]

as in linking discord as a log in method on heartopia, or to show heartopia on the discord activity page?

[azure otter]

To show Heartopia on my Discord Activity Page.

[woven hemlock]

i think it's user settings >> activity settings >> registered games

[azure otter]

Thank you so much, fallingwish!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uneven hare]

Why it takes so long to publish our book?

It said under review, but it's been hours i wait for the book to be published

[woven hemlock]

depends on how long it takes the game to go through the contents of your book to make sure nothing breaks their publishing guidelines. can take a few minutes to a few hours, leave it alone and let it run while you go do other stuff in the game

[uneven hare]

Awe so it's normal to take hours for that, i think it's error. Okay then, thank you for the information ✨🧚‍♂️

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proven island]

Hi i was wondering can you log in to the same safe on different devices?

[woven hemlock]

yes, just make sure you’re using the same log in method. some devices don’t support certain log in method (eg iOS mobile doesnt seem to have steam as a log in option), but you can bind other socmed accounts to your heartopia account to use as log in methods.

I wrote instructions on how to bind accounts for someone here, if you’re not sure how: #technical-help message

[proven island]

Thank u! I have tried and it did not work, fingers crossed i'm trying again 🤞

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[drowsy night]

My phone wont allow me to link to my steam account and my laptop wont let me link to my google account, tf do I do??

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[quiet sphinx]

can i change my google login, like, changing to other google account

Nope

[tulip shore]

Hello, I need help with a bug.

I have the side quest "Fashion Shop Now Open!" and it has been stuck for about two weeks. I already completed the requirement multiple times (redeeming rewards during Fashionwave), but the progress is still 0/1.

It seems like the quest is not tracking properly. Could you please check and help fix or reset it?

Thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vale garnet]

Hello, hato. Kindly optimize the game for other devices to enjoy medium graphics since we are experiencing a lot of lagging in the game. We need to switch into low graphics in mobile device. Even if we have a good gaming phone.

[mossy sparrow]

i just spent money and got nothing

pls help

[trail shoal]

Hello, does anyone know if it’s a bug or if they actually extended the time of the show passes, since before I got that it expired on April 1 and now I get that in May.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[formal cairn]

Anyone knows how to fix this? my connection is good but somehow both my hato in mobile and pc have the same problem

[runic blade]

Try a vpn?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[formal cairn]

using the Proton VPN right?

~i'll try

[runic blade]

Yes

[formal cairn]

then after using the vpn, and if the connection is fixed, i'll close the vpn or is it just open along with the game?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[runic blade]

That i am not sure, lets ask @woven hemlock . Do they need to keep the vpn open?

[formal cairn]

The vpn workedd! but my question is still open about keeping the vpn open

[runic blade]

Perfect! And yes just waiting for someone higher in me in technical to give us an answer

[crisp gale]

Does anyone know where princess Stella is? And what her fav food is?

[faint vault]

If it’s for the gossip quest, you feed your cat (or someone else’s) their favorite food, not Stella

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[summer sequoia]

Gifting to my sister but it would let her open the present.

[upbeat iron]

Good Morning Baboos! I'm having a slight difficulty finding recipes or building schematics on things I have already purchased. I found out I was supposed to learn them upon purchase but with that said, the ones I purchased before I can't find to build them. Can someone please help me?

[somber hazel]

might have unlearned ones in bag/ warehouse / mail

if it’s a craftable you need to craft it at work bench

recipes used at the stove

event recipes used at popcorn cart( that u need to craft)

build permit used in buildmode > yellow tab

[upbeat iron]

More than half these items I can't craft or make or I can't find

Not in the work bench or the blueprint or the solo build

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[quaint wolf]

Has anyone here encountered an issue where a friend they gifted a festival pack to is unable to use it even after claiming it?

[proud ingot]

insomniacteaaddict has been warned

Reason: Posted an invite

[woven hemlock]

@formal cairn
They can close the VPN after logging in and return to using their original network

If they are immediately disconnected from the game after switching back, it’s usually an indication of a network-wide issue (like when PH players couldn’t use anything related to Globe network)

[covert compass]

I guess it's TW/HK/MO now it was SEA before

Edit: My redeem codes...
Edit again: America server it's good now

[ancient swift]

anyone having trouble with Time Travel Rescue? Ive interacted with many today and still cant obtain the Square Signal sadly

[woven hemlock]

If it didn’t work, it means your log in is probably different than what you think it is. Make sure you’re using the exact same button to log in (if you click the steam button to log in via pc, you need to click the steam button again on the new device. Using Google is not the same thing, even if your Steam account uses a Google account.)

If you’re logging in via Google for example, and you have multiple Google emails, try all of them. The game makes it difficult to figure out which was used to log in

[woven hemlock]

It’s because you already connected both accounts to different Heartopia accounts. Did you accidentally create a new account using your Steam/Google account? If so, you’ll need to delete the extra account in order to bind it to your original account, the process of which can take ~15 days

[woven hemlock]

No, once you bind an option, you can’t bind the same type again

[drowsy night]

i have a buncha stuff on the account tho... like literally all of the new collab stuff..

[woven hemlock]

Do you have two separate Heartopia accounts?

[drowsy night]

idk? how do i tell if i do or dont. ones on my phone and ones on my laptop

[somber hazel]

you only get them via bob and order machine

[woven hemlock]

When you log in, are you able to play the same character on both phone and laptop

[drowsy night]

im on different servers but when i swap to a different server that i would play on another ddevice it doesnt have my stuff

[somber hazel]

have u tried finding people to link with here #1487345791231201372

[woven hemlock]

That’s because they are two different Heartopia accounts, using different log in methods. (One uses your Steam log in, and one uses your Google account.) There’s no way to merge them together unfortunately

[drowsy night]

but my phone was automatically linked to my laptop so idk why it didnt give me the same account. they have the same google and steam account and everything. and when i logged in ony both devices it didnt actually give me a sign in option, it just linked me to whatever and i just had the play button ready. i never pressed on a google account or whatever to sign in, it automatically did it without my telling it to

and when i logged out to troublehsoot when i logged back in it never gave me the option to sign in with steam originally?? but steam is supported on mobile so idk whats wrong with it

[ancient swift]

I play the same game on my laptop and my phone/same account I log in with Apple

[woven hemlock]

You can’t use Steam to log in on mobile directly, but it can be bound from there. My guess on what happened is that the game detected you had a Google account and offered to create you an account using it

[drowsy night]

when i downloaded through steam on my laptop i didnt realise it would automatically sign me in with steam tho.

[somber hazel]

what falling wish is tryna tell u is that you have 2 separate accounts now so there’s not much u can do other than deleting one because u can’t combine both accounts together

[drowsy night]

is there no way to give my stuff like clothing to another account on the same device? my phone cant handle heartopia like at all. it overheats simply by the loading screen so i cant keep playing on my phone but it's got all of the exhibition collab items on it.

[woven hemlock]

When you initially booted up the game, did you have an option to click Steam/Google/etc?

When I originally made my account on mobile for example, it detected that I had an Apple account and automatically offered to use that to create an account, but I had an option to back out and use something else to sign in with

Unfortunately, no matter the reason for the two separate accounts, there’s no way to merge them to keep both of the characters you have. The only way to attach both sign in methods together at this point is to delete one account and re-bind it to the one you want to keep once the deletion process is complete (~15 days)

If you want to play the mobile account, log out of your Steam account in Heartopia and sign in using the Google account instead

You’ll have two separate accounts and can keep playing both, just can’t combine them into one account

[pine coral]

I feel super stupid & don’t wanna buy the wrong one I wanna get the premium battle pass but wasn’t sure if it was the 5.99 or 10.99. I don’t have the battle pass yet

[somber hazel]

nope.

[quaint wolf]

the 10.99, you should be able to buy it directly from the event page as well 🙂

[drowsy night]

i signed in with google on my phone but then when i found out it supported pc players i downloaded it through steam bc that was the only supported download platform on my device but when i opened it on my pc it didnt give me the sign in options and so i thought it was the same as my phone but it wasnt. it automatically linked my steam without asking me, creating 2 different accounts without my permission.

[woven hemlock]

ok crabby you’ll gave to take questions from here bc i gotta go to work o7 have fun

[somber hazel]

10.99 for the upgraded version including the chat bubble skin and big signboard

[pine coral]

Tyty!! The prices are different in game so it was confusing haha

(tryna snag the 5% off LOL)

[somber hazel]

NOOOO IM NOT TECH SAVY AT ALL WDYM

[drowsy night]

buy me one too /j

[pine coral]

[somber hazel]

-# have a nice day see you later

[drowsy night]

i guess ill just play 2 different accounts and cope with completely exiting the game and reloading it every 5-10 minutes

[somber hazel]

one account is already tiring enough for me good luck tho

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stoic crystal]

I've been trying to publish a book for 2 days now amd every time I try it says operation timed out and to check my Internet connection , however my connection has been completely fine , is this a bug or something?

[woven hemlock]

It’s because this quest is a leftover from the past winter fashion wave event! The fashion wave shop is open right now so there’s no way to complete it. Hopefully you’ll be able to during the next fashion wave.

BTW, the people in this channel are not devs or staff, just players like yourself. To report above you’ll have to use the support center in the game, which can be accessed from the watch, click on settings, and then account management, and you’ll be able to give them feedback there

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membersehip or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[woven hemlock]

It was originally a visual glitch, but the staff decided to honor the mistake and extended the passes to May 9. You can read more about it here #patch-notes message

[hazy finch]

Need help i have negative red diamonds and i cant plant, place furnitures and build my house

[woven hemlock]

For the gossip quest about feeding the favorite food, you don’t feed princess Stella you actually feed your own cat. You can also feed someone else’s cat! You’ll have to figure out their favorite food manually. There’s no pattern as far as the community has figured out yet.

Oops, Ivy already answered that one. Sorry for the double pain.

[surreal crane]

Hi do anyone know how to fix this?

[woven hemlock]

Once she claims it from her mailbox, she needs to go to her backpack or our house and look for the item that you gifted to her. It’s already removed from the box so she will also see a empty gift box in the inventory.

[woven hemlock]

This furniture set is not a craftable one, you’ll have to buy it from Bob’s

[woven hemlock]

Once they claim it from the mailbox, they need to look for the voucher in their backpack or warehouse and activate it from there. The voucher is all automatically removed from the gift box so they will also be an empty gift box in their inventory.

[idle reef]

Hi, does anyone know what this is?

[dense kiln]

Anyone exp same issue???

[idle reef]

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Visual glitch, it’s supposed to be the ticket stubs I think

[woven hemlock]

Aim for the people with the wiggly yellow line above their heads, that indicates they have the square option for you I think

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Did you request a refund? Unfortunately there isn’t much the community can help with when it comes to negative heart balance, you’ll need to contact customer support if you had billing issues:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

The only way to get rid of the consequences of being at s negative heart balance is to buy the amount of red hearts needed to go back to a positive balance

[woven hemlock]

#1487682513445982288 message try this

Please remove the last screenshot, it has your sensitive information in it (like your address)

[mossy sparrow]

i contacted support 5 hours ago

and i still havent gotten anything, despite them saying that theyd handle it 😭 i just want my 730 gems dued

[surreal crane]

thank uuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuuu

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[violet trench]

Hello, can anyone help me with a solution on how to solve this?

My friend gave me 2 bicycles and i can't claim both due to limitation.

They said if u get a double gift u can "convert to diamond", but in my case i don't see that option..

So what should i do? Kindly pls answer it asap.. thank uu

[hearty pewter]

Ive never been gifted anything, what happens when you select dont open?

[eager oyster]

how do i contact support? my steam account got unlink from my UID and now its acting like im a new player

[hearty pewter]

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[eager oyster]

Thank you! how will i know when they get back to me? I didnt have to put in any info to recontact me

[hearty pewter]

Nope, its a direct line to support, see the above picture I posted for the timeline of their responses

You read the responses through the feedback record

[eager oyster]

oh god i dont have the feedback record D:

[hearty pewter]

You should. Tap the headphones

[eager oyster]

it just took me back to the FAQ page ;-;

[glad sedge]

Does anyone know why when I pop the energy bubbles I loose energy instead of gaining it

I went from having 56 energy then when I popped it I went down to 44

[hearty pewter]

No headphones near the bottom? PC version is so tedious lol

[eager oyster]

The headphones are only there when youre loading in the login screen for some reason but when i click them it just go to the FAQ

[hearty pewter]

Is there a gear icon?

[hearty pewter]

Try and record yourself with this issue

[eager oyster]

There is but when i hit support it goes to FAQ too, when i get home ill take a video, im in school rn 😭

[hearty pewter]

Okay

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

mimiman03 has been warned

Reason: Posted an invite

[prime shuttle]

Hi! Is anyone also having problems with lots of notifications of the Chinese part of the server? Im not subscribed to any of those channels but I keep getting notifications and have to keep muting channels or posts...
Does anyone know how to make it stop? 😭

[proud ingot]

ferlalala has been warned

Reason: Posted an invite

[woven hemlock]

can you show how it looks on your channel list?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[prime shuttle]

Yes, but it's partly in Dutch sorry 😅

[woven hemlock]

No worries! It shouldnt be pinging you anymore now that you have it hidden, but sometimes when they make new channels (like how there’s a newly created #1487345791231201372 for eng), they make versions for other languages too, and discord will try to recommend it at the top of the channel list, above the other channels. The category will be something like “suggested”, but its not a real category lmao. you can right click the category name and tell it to go away and itll hide it again. Other than that though, not much we can do

The suggested channel will show up here

[woven hemlock]

It takes one to three business days for them to get back to you keeping in mind that they are based in China so they’re working hours may be different than yours due to time zones. Please make sure to check back on your ticket because you do not otherwise get a notification or email when they reply to you. You have to check back on the ticket itself by going back to the support center and clicking feedback record.

[prime shuttle]

The thing is.. it was already hidden before 🥲
And it doesn't show up as suggested, purely as a notification for some reason 🫠 I had it happening before but then it stopped for a bit but I guess it's happening again 😭
Thanks anyways tho!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sterile stone]

The support in this game is non existent. I have sent multiple tickets to get my exhibition tickets re imbursed. I lost 60 when the game crashed . So far no action taken to give me my tickets back. I won’t be spending any more money on this game

[marsh helm]

I’m trying to play the game on my Mac but Steam keeps saying “invalid platform”

[faint vault]

Have you ever been able to play using MacOS? I didn't think there was a version available for Mac, even if you're on Steam

[mossy sparrow]

https://tenor.com/view/kinkytwt-stan-twitter-gif-23244476

[sterile stone]

I contacted support 5 days ago. Still no result, says in progress

[low thistle]

My daily task for today did not reset when it was supposed to and I’m not sure why or how to fix it

[somber hazel]

what’s your server?

[gusty fern]

Hello, How do i buy membership by russia bank? Mobile device

[somber hazel]

@white warren

[gusty fern]

ww dont have bots for that?

[white warren]

Situation handled 🩷

[faint vault]

Due to in-app restrictions there, I don't think there is an option for you to make a purchase with mobile device.
Perhaps an alternative is using the official site to top up

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gusty fern]

i visited official website and the currency is euro

[faint vault]

Must be based on your region what currency they show you, mine only shows USD, since I'm in the US and it doesn't appear to be away to change it. You just might be out of luck then

[mossy sparrow]

i hope they dont leave me hanging like that too lord

[faint vault]

You're probably including the weekend in your count there? Business days don't usually include weekends

[tame tree]

is this a known bug???? theres no new costumes and ive equipped every single item to make it go away and it doesnt. been like this for days.

[nova quiver]

Hello, how can I have this problem done? Already 3 days postponed membership

[violet trench]

The gift box will stay in your backpack, unopened.. just sitting there in the dark, cold warehouse until we know how to use it 😬

[hearty pewter]

You could reach out to the support center and see what they say

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[coral bone]

how do i get the order ticket for the ordering machine

[hallow pawn]

One message removed from a suspended account.

[woven hemlock]

It’s in build mode, go to building materials and then scroll through each section. I thiiink its in doors, but not sure

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

First one was a gift for the quest, the second order ticket was a reward, all subsequent tickets are gained from chance via the surprise gacha eggs from resident requests

[faint vault]

What exactly is the problem? From the looks of it, your membership has run out and you need to renew it

[hallow pawn]

One message removed from a suspended account.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

try switching towns in case it's a visual glitch

[still juniper]

how do i use one of my hairstyles? its not in the dress up area

[next heron]

the ui's been stuck like this for about 5 minutes now uhh

[slate lantern]

better check the mirror too some hairs goes there

[woven hemlock]

try switching towns, that usually clears glitches

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[silk leaf]

I cannot find the bug report button in game :(

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[zealous silo]

hello guys, i got the hair in the wolf banner (male) but i cant seem to find it in my dress-up section (hats) nor the mirrors. anyone went through this before?

[woven hemlock]

can you show the wolf banner (to show that you received the hair), and then show the options you see when you use a mirror?

the hair from that banner is actual hair, so you can only change it using a mirror

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[runic blade]

Thank you!!

[karmic bane]

Hi, what do i do if a redemtion code does not work while used before the time limit?

[woven hemlock]

What sort of error are you getting? Also do note that many of the redemption codes are expired, check the time for the code carefully

[drowsy fractal]

can someone help? i bought the supreme festival pack for my boyfriend as a gift but it doesnt show that its active?

[hearty pewter]

He needs to open the gift, go to the bottom of his inventory, then redeem the voucher

It might be in his warehouse if his backpack is full

[drowsy fractal]

He already owned the basic one then I gifted the supreme one

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[drowsy fractal]

When he uses the ticket, says he already owns it but not gettin the benefits?

[hearty pewter]

Thats odd....one sec

[foggy wraith]

if he already owned the basic one, he just need the upgrade pass instead of the supreme pass

[hearty pewter]

-# was just typing that out

[drowsy fractal]

but i gifted him it for 10$? was that useless now?

[foggy wraith]

he can keep it for next festival

[drowsy fractal]

What do i gift to upgrade him then? The festival pack upgrade for 5.99? would that upgrade him to supreme?

[hearty pewter]

Yes

[foggy wraith]

yes the upgrade voucher

[drowsy fractal]

ty!

[karmic bane]

I tried to redem one of the codes that expire march 31 11:59pm but it says "Gift event not yet available"

[hearty pewter]

Imma try one, hold on

[faint vault]

You mean 11:59am?

[woven hemlock]

Can you link which one? Most of them expired this morning already

About 12 hours ago

[karmic bane]

Oh! Yeah you're right, it's 11:59 am 😂

[karmic bane]

I'm super sorry for the trouble, thank you so much for the help too 😅😂

[woven hemlock]

No worries, that’s what we’re here for

[fiery fossil]

im try to buy Festical Pack but this time i got this @@ what the problem? ( im not get this before)

[woven hemlock]

what happens if you try reloading?

[wind anvil]

I was wondering if anyone has had any issues actually receiving some of the items from the gilded acorn exhibitions? On this one, I got the hairstyle, however, I don't have it in my inventory? I've noticed it's only the hairstyles and the facial features (ie: the make up on the red signal exhibition).

[woven hemlock]

for hairstyles and facial changes, use any mirror. you can craft a mirror (the joinery mirror) on your workbench, or use the mirrors at dorothees shop on the second floor

[wind anvil]

oh my gosh, thank you!! i thought these items just disappeared. i appreciate your help!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[faint spire]

Hi, I tried logging in on desktop but accidentally linked my account to Steam, which doesn’t have my character. Then I tried logging in or linking using my Gmail, but it says the account is already bound. My character is on my Gmail account, and now I can’t play on my laptop.

[woven hemlock]

you need to log out of your steam account: go back to the start screen, click the person icon, scroll down past the binded accounts, and click 'log out'. then when it asks you to sign in again, select google

@faint spire

you can only link an account that isn't already used by a heartopia account, thats why it said it's already bound

[faint spire]

Oh, how can I play Heartopia using Steam? I installed it through Steam, and I prefer playing with it. if i logged out my steam account, i unable to open heartopia right?

[woven hemlock]

don't log out of your steam account, just log out in heartopia

[faint spire]

ohhh i understand. okay thank you for your help !

[tall knot]

Hello, I tried redeeming the exhibition pass from Time Travel Rescue, which is here for 25 more days, but it says that the passes expired on 1st April and so I didn't get any.

[spice sable]

This is so odd. Its soon 7 am where i live and the daily requests aren’t reset for the new day

[runic blade]

Dst 1 minute to go

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Those should be redeemable and without expiration dates. In this case, you may need to reach out to Customer Support so they can verify it for you.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[humble ermine]

anybody know how to fix this

[dusty tangle]

Have you tried restarting your game or manually changing towns ? This helped my friend who also got this little bug, the other day.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[humble ermine]

this fixed it thank you!

[proud ingot]

ballkung_551251 has been warned

Reason: Posted an invite

[mortal knot]

Can someone please tell me how to fix this?

[woven hemlock]

can you return to the start screen and click 'repairs' in the top right?

[vital flint]

I bought a $10.99 pack I got charged, app said “operation complete” but I never got my gems. This is the second time this has happened in a month.

[dusty tangle]

For transaction issues, you need to reach out to Customer Support as they are the only team that can verify and investigate for you.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[mellow kraken]

Hi I was playing this game on my laptop which isnt working at the moment but when i dl it on my desk top i dont seem to be able to open it in my saved game

aand there is no windmill icon to select

[faint vault]

Using the same login details?

[mellow kraken]

i dont get log in option

[faint vault]

There has to be a login otherwise you wouldn’t be able to play the game. Do you see the icon on the right of a profile icon, account management, that’ll show you how you’re logged in

[mellow kraken]

will dl it again but i have been opening it in my steam acc

[dense kayak]

My pets don't even come inside. My pets are 3 meters in front of my house, even on the road, and they don't come inside.

[faint vault]

When you created your original account you used Steam login? And you logged in the same way on your desktop?

[mellow kraken]

i cant remember now :/

we can only dl thru steam right?

[faint vault]

For PC there’s Steam and there’s the TapTap client. But doesn’t matter which one you use, what matters is that you login using the same method you originally used. Thats the only way you’ll get into your account. Any other method will just make a new account

[mellow kraken]

okie thank you will try that way then...steam shows how many hours i have played

[faint vault]

I can easily play on Steam, but my account login is through Google. Playing it on Steam has nothing to do with how you logged in, unless that’s what you originally used. I wouldn’t know.

[drowsy night]

yeah i have the same issue. when you download it through steam it seems that it automatically signs you in and you cant do anything other than delete the account

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[faint vault]

Hmm, I didn’t have this issue when I installed it through Steam. It asked for a login when it first launched and I just clicked on the appropriate one

[mellow kraken]

am dl thru TapTap now so lets hope all will be ok again 🙂

[woven hemlock]

i'm not supposed to send links in the other channel so i'm grabbing you over here instead sorry

@calm ruin
If Google play says your location isn’t correct, try this: https://www.reddit.com/r/googleplay/s/S58uj3gc4N

[faint vault]

I made the suggestion to turn off data roaming already lol they said it didn’t work

[woven hemlock]

darn, that usually works in the other game server i'm in

[faint vault]

I know, I was so sure it was going to work. Hopefully some other suggestions might do the trick

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[ashen quiver]

What do I do? I waited hours before/after restarting just in case. He just says that for ever.
-# please ping btw

[faint vault]

What does the actual quest say?

[ashen quiver]

it just says to talk to him and just him to buy furniture
(just started playing today)

hold on let me open the game again :p

[faint vault]

It’s been a while since then, but don’t think he actually gives it to us, I honestly can’t remember. But I’m pretty sure you go talk to someone else after talking to him. When you click on the watch and then “memos” what’s the next step?

So your next step is to buy furniture. Next to him should be a little toaster, walk up to it and it’ll give you a buying option

The light fixture, I thought the toaster was by default since that’s what I had

[ashen quiver]

lol i thought that was part of the map, but uh - am i able to sell fish or something?

[faint vault]

You need more gold lol
Have you been introduced to Albert yet? Yes, sell fish to Albert

[ashen quiver]

i remember the angler /fisher guy with the blue outfit and trapper hat - vanya
okay went to albert, his selling feature works in tutorial mode

[ashen quiver]

THANKS

[faint vault]

That’s Vanya. Albert roams around the main road around the map. He’s the one you sell pretty much everything to

[faint vault]

Also, wouldn’t hurt to go through #redeem-code and find codes that haven’t expired that will give you gold too. You redeem codes by going on the in game watch then go to setting and at the bottom right you’ll see “redeem code”

[ashen quiver]

they all expired yesterday i think but thanks wait some didnt! :D

[faint vault]

@ashen quiver Not all of them, this one is until April 30th. Some are til May, just gotta look through

[ashen quiver]

yeah 4 on april one on june. Tanku

[ashen quiver]

btw after what point is the chat unlocked? cuz i feel like im missing out of people interacting with me cuz ive stumbled ontwo 3 players already

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[novel meadow]

Anyone else having issues with the Flower Saxophone not having any sound when played? (PC Version) Is it a bug?

[hearty pewter]

Technically from the start, however, the friendship journal unlocks at level 4. Once you make your first friend, it should appear

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spice inlet]

Hi there, something is wrong, every time I go into the kitchen there is a ticking noise, it’s only in the kitchen I don’t have clock or anything else, please help me make it stop as it’s very irritating and hurt my ear big time

Also, I tried to take my daughter who also plays the game on to the boat but as she isn’t a high level I wasn’t able to, so I canceled but never got my money back

[gritty bronze]

Lock don't make sounds in the game. This is the only item that would make ticking sound as far as I know. If you don't have this item in your house, It's most likely a bug that play items sound from the previous house so move to a different town would stop it.
As for as I know, you can't get refund from in game purchases. I don't even think you can cancel the event, only leave it.

[spice inlet]

Yeah that’s what I did leave way before it started. We were even on the boat

[vestal void]

Am I okay to be here my alt account is in here is that okay

[spice inlet]

Sorry meant to type we weren’t even on the boat yet just standing on the pier, 6000 is a lot to lose

[gritty bronze]

Yeah, all events will start once the timer is finished even if there's no one joining.

[vestal void]

Can anyone tell me if my main account is allowed to be in here with my computer account

[hearty pewter]

In the discord?

[vestal void]

Ye

It's the same game name I'm just on my phone playing heartopia rn sincei. Can't get on my computer

[scenic chasm]

help please! i purchased 680 diamonds with 50 gift but i didn't get it but it got deducted on my wallet 😭 i have a screenshot for proof. something popped up saying "reach out to customer service"

[hearty pewter]

Shouldn't be a problem

[dusty tangle]

The server’s rules are available to check any time you have inquiries like this. You can find it here #server-rules

[dusty tangle]

Please contact Customer Support for transaction issues. They can verify and investigate transactions and guide you on what to do.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[hearty pewter]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membersehip or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[scenic chasm]

thank you so much

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[timber valley]

What is this 😭

Anyone here?

[dusty tangle]

Aww. Sad to see this error is still around. What I would recommend is trying some basic troubleshooting options such as the ones in this screenshot. Please take your time to try everything listed to see what works for you and lets you through.

Also, if you have some time please report this to Customer Support in-game ( that yellow button there ) so they can keep track of errors like this.

[twilit oasis]

Hi everyone! 😊

I have a question about account linking.
My Heartopia account is connected to Google and Facebook.

I want to unlink my Facebook and connect a new one.
Will my progress stay safe if I do this?

Has anyone done this before?

Thanks a lot! 💖

[dusty tangle]

Hii Yuumejin.

The game currently doesn’t support unbinding or unlinking accounts. So you won’t be able to change your Google email used or Facebook account used.

[spark ember]

have they confirmed if we'll get proper PC-controller controls yet? it's been physically taxing w/ current controls on PC..

[dusty tangle]

Unfortunately there hasn’t been any confirmation on controller support. All we can do is continue to suggest this and hope that eventually, one day, we see proper controller support.

[terse berry]

anyone know what this is?

[dusty tangle]

Aww. Sad to see this error is still around. What I would recommend is trying some basic troubleshooting options such as the ones in this screenshot. Please take your time to try everything listed to see what works for you and lets you through.

Also, if you have some time please report this to Customer Support in-game ( that yellow button there ) so they can keep track of errors like this.

[proud ingot]

dje560 has been warned

Reason: Posted an invite

[still juniper]

what do wishing stars do?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Wishing Stars are a type of currency in Heartopia, that can be used to buy special clothing, Fashionwave hobbies + tickets ( example: snow-sculpting ), special furniture, recipes at Bob’s furniture shop, furniture and more. They’re a bit harder to collect so spend them wisely.

[still juniper]

ty!!

[modern owl]

has anyone also experiencing their time limited tickets being gone?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rigid mauve]

me too, i just experienced it just now

i just claimed mine but it did not add to my total tix

[gritty bronze]

Now that i checked the tickets, Why does mine said the expiry time is April 1st ?
Edit: updating my game rn but i think i also didn't get my tickets

[modern owl]

im so upset really:( like i double checked if it was expiring on april 1st but it isnt expiring until may 9th so like why did this even happening??

[modern owl]

mine says may 9th 😃 im so confused maybe i was mistaken??

[gritty bronze]

I think i will try updating the game since I downloaded it on taptap so I may have to manually update it

[modern owl]

i asked my frjend and theirs was on may 9th too and the ones that expires on april 1st is the pprevious ones i think

[gritty bronze]

Ye i'm will check it once the updating is finished but I also seen to not actually got the tickets since it said owned:0 even though I didn't pulled on any banner

bruh 💀

[proud ingot]

tokisakikurumi6548 has been warned

Reason: Posted an invite

[frail nimbus]

will there be a patch where the animals dont phases through my furniture and be glitched to where i cant interact with them 😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

I really hope one day this would be addressed and handled in a different way. So far there’s nothing about it in #patch-notes . ( Reminder: There is a server maintenance happening today and we won’t be able to play for 2 hours )

[dusty tangle]

Is the issue that you can’t interact with your cat ?

[frail nimbus]

Yes, it happens to all of my pets so often

[dusty tangle]

Ah, yes. It’s a common bug that we’ve been experiencing since end of January. What you can do when this happens is go into solo building for a few seconds and then exit that building mode. Approach your cat(s) again and the interaction bubble should appear again.

If you have multiple cats, you may need to repeat this step more than once.

[frail nimbus]

Thank you so much!

[gritty bronze]

I tried updating the game now no matter what, It keep saying download fail

[dusty tangle]

Do you have enough space available for the download ? Where are you trying to download the file into ? The C: Drive or an SSD or ?

[gritty bronze]

Drive D

[dusty tangle]

Do you have enough space in your C: Drive ? That’s where the game will forcefully put updates and more files into. It’ll prioritize the C: Drive until the developers optimize the game better for PC.

It’s recommended to make a minimum of 5 GB of EXTRA space within your C: Drive.

[gritty bronze]

It should have enough

[wicked jacinth]

Try moving the game to your C drive. This game forces things onto the C drive

And do you think its possible to free some space? Your C drive doesnt have enough breathing room. This is how big the steam version is btw

[gritty bronze]

I use the taptap version so idk how big it is. But i deleted an bunch of photo and now it seen to be downloading 👀

[dusty tangle]

Friendly Reminder: Two Hour Maintenance

‼️ Maintenance will begin <t:1775077200:R>. ‼️
You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel #patch-notes .

⭐️ Time and Duration: <t:1775077200:f> to <t:1775084400:f>

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Kayla~ Is it okay if I copy paste this?

[dusty tangle]

Yes you can !

[gritty bronze]

update: After updating the game (It too so long lol). The expiry time is fixed and the time limited pass is correctly in my account

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Friendly Reminder: Two Hour Maintenance

‼️ Maintenance will begin <t:1775077200:R>. ‼️
You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel #patch-notes .

⭐️ Time and Duration: <t:1775077200:f> to <t:1775084400:f>

(( Just posting this once an hour but if it appears like spam I'll delete the message ! ))

[golden oriole]

The bug when your cat jumps up on your head and you can't put them down again is still active.

When will this be worked on?

This bug is very annoying and I'm about to give my cats back because of this...

And now the cat is bugged so he's floating a few feet away from me?
That's something new...
Can't remove him still...

[hearty pewter]

Have you tried switching towns

[fossil musk]

I live in canada. Has the two hour maintenance already started for me? Because heartopia isnt working it keeps stopping at 39% loading screen

[hearty pewter]

Not yet, if im not mistaken, its an international update that will start in 2 hours

[dusty tangle]

Hii. I live in Canada as well ( EST ). The maintenance will begin in 2 hours from now.

If it’s stuck loading at 39%, what is recommended to do is to try to load the game on a different Internet connection. Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[little sierra]

The 3D model of the rock isn’t properly placed on the terrain, we can see through it.

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

@spring plinth spam

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Friendly Reminder: Two Hour Maintenance

‼️ Maintenance will begin for all servers <t:1775077200:R>. ‼️
You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes .

⭐️ Time and Duration: <t:1775077200:f> to <t:1775084400:f>

[magic anchor]

PLEASE fix the issue with the lights not actually glowing. I run on highest graphic settings lights are on but it is still dark. None of my pendant lights give off a glow or my leds so sad

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

btw, have you tried turning on anti-aliasing?

[magic anchor]

I'll try that now

[magic anchor]

Unfortunately that didn't work either restarted and everything. I'll report it again

[woven hemlock]

Friendly Reminder: Two Hour Maintenance

‼️ Maintenance will begin for all servers <t:1775077200:R>. ‼️
You will not be able to play during this time, so please plan accordingly.

To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes .

⭐️ Time and Duration: <t:1775077200:f> to <t:1775084400:f>

[vale moth]

Friendly reminder:
Update will least for 2 hours now. Please be patient

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spring flare]

Mine just shut down is that what's going on? I'm eastern time.

[vale moth]

Yes. Update is now. Finished in 1 hour and 51 minutes

[shell crag]

Mine shut down halfway through birdwatching event. Will I still get rewards?

[somber hazel]

don’t think so

[woven hemlock]

depends on when they save the information, check your mailbox when you load back into the game after maintenance

[idle oasis]

I have a problem with my account. I been struggling to log into my google account, I had to bind it in apple account. Is there a way to remove my google info from the game?

[spring flare]

Thank you so much I truly so thankful for the feedback!(:

[woven hemlock]

Friendly Reminder: Maintenance Currently Active

✨ End Time: <t:1775084400:f> (( <t:1775084400:R> ))
All times in this message are automatically converted to your timezone.

‼️ During this 2 hour maintenance, you will NOT be able to play. ‼️
To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes .

(( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[woven hemlock]

No way to unbind an account from Heartopia once it’s connected unfortunately

[idle oasis]

;.; okay, thank you. Is that Gligar Pokemon? :0

[woven hemlock]

Drifloon!

[vale moth]

Friendly reminder:
Update will least for 1 hour and 40 minutes now. Please be patient

[idle oasis]

Thank you falling wish

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[ornate violet]

https://tenor.com/view/rick-grimes-we-ride-at-dawn-radio-everday-every-day-at-dawn-gif-15595204515188751863

[woven hemlock]

Friendly Reminder: Maintenance Currently Active

✨ End Time: <t:1775084400:f> (( <t:1775084400:R> ))
All times in this message are automatically converted to your timezone.

‼️ During this 2 hour maintenance, you will NOT be able to play. ‼️
To see what is being worked on or added into the game, please visit this channel ➡️ #patch-notes .

(( 📣 )) Slowmode may be lengthened or applied to different channels to help moderators with their duties.

[hasty basin]

Does anyone else have an issue where they have no sound at all. I can play without sound it’s just weird. I’ve checked all my settings on both Heartopia and my iPad and it doesn’t make sence.

[mossy sparrow]

oml i panicked for a second

[woven hemlock]

do you get sound on other apps? or is it only heartopia?

[vale moth]

Friendly reminder:
Update will least for 50 minutes now. Please be patient

[grim stream]

But I don’t wanna be patienttt (jk)

[hasty basin]

Only Heartopia. I can live without it it’s just never had any music or sounds of any sort since I started. My volumes always on and the settings always say it’s at full volume. But maybe I’ve missed something. I’m

[pure geyser]

I have the same problem on an Iphone (started playing on pc) when i switched to my phone I don’t get any sound, unless I’m playing with headphones

[woven hemlock]

when the maintenance is over, you can try clicking 'repairs' on the start screen in case its a matter of corrupted files, but most likely its a settings error. check the volume buttons on your ipad - unlike some apps that will play sound regardless, heartopia won't play sound at all if you have it set to 0. if you have any bluetooth devices plugged in, make sure to disconnect them, heartopia is really sensitive to controllers despite not being controller-supported, so your sound is likely being redirected to the bluetooth device

[woven hemlock]

are you playing on an iPhone?

[pure geyser]

Yes I’m playing on an iPhone, the sound comes back when AirPods are connected. It does not work on phone speakers. Other apps work fine (insta, youtube, other games …) but not heartopia. I never had this problem before.
Volume on app and phone are both turned up
I have to connect headphones to hear the game

[spring plinth]

💫__Quick Reminder: Two Hour Maintenance__

If you are interested to see what will be added or fixed please take a look at this channel! #patch-notes
<t:1775077200:f> to <t:1775084400:f>

[vale moth]

Friendly reminder:
Update will least for 40 minutes now. Please be patient

[woven hemlock]

can you check the side of your phone, next to the volume buttons, and check the mute switch to make sure it's not set to mute? heartopia wont play sound at all if it's turned on

[pure geyser]

Yup, it’s the mute button that triggers the sound blockage
Thank you for the help 🙏
My phone is always on mute but app sound is up, never thought it could be that

[woven hemlock]

some apps will play sound regardless, but heartopia won't. glad it was an easy fix :)

[vale moth]

Friendly reminder:
Update will least for 30 minutes now. Please be patient

[dusty tangle]

Besides everything that fallingwish suggested, please check if your iPad is on silent mode. You can do this by swiping down on the right-hand side of the screen and making sure this button ( in the red circle ) is not highlighted. Silent mode must be off so Heartopia’s sounds can come through.

[fathom musk]

When will maintenance be over

[dusty tangle]

In about 17 minutes !

[normal galleon]

10 min

[lone anvil]

do we need to restart the game if we're on steam when the update is over

[woven hemlock]

there may be things to download, can wait and see what the game wants you to do

[vale moth]

Update is over

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[glad sedge]

Does anyone know if this a bug or something it happens quite often when I play

Idk if you can tell but the shadows are a bit off and buggy

[woven hemlock]

are you talking about the shadows? yeah, it's a glitch with whatever theyre using to calculate the shadows, can send the video to them in their support center

[hushed bobcat]

it was 12 tickets yesterday, I know because I was going to use the event tickets from today to pull, but now says 24???? what???

[humble leaf]

Hi my account was set to level one and had to restart again

[woven hemlock]

Help! I tried to log into my account, but it made an entirely new account!

some things to check if heartopia is signing you in as if it's a new account:

• double check your server. sometimes the game tries to switch your server based on where it thinks you're physically closest to, instead of the one you were playing on before, especially on a new sign in. you can open your server list from the start page to check from: click the globe icon on the start page, and check the list to see if you have an existing save file on another server
• double check your sign in method. heartopia is really sensitive + the game makes it difficult to verify which account you initially used to create the account, so if you have multiple versions of the same thing (eg 2 different email addresses logged in on your device), heartopia might have been signing you in using one email when you thought you were using the second. try all possible log in methods to see if there is an existing account
• for steam specifically, sometimes the game isn't retrieving the correct information from your router. try rebooting your router if you're able to, to see if it helps the game find your account

if you know your original UID and you can't get into your account, you can open a ticket with the support team and ask them to help you find what you originally logged in with

[humble leaf]

I checked the server and my account is back

[woven hemlock]

you already pulled on the banner twice, so for the third pull, it will cost 24 tickets

[hushed bobcat]

I must be having a severe mental problem because I had 12 yesterday- what is this sorcery

[somber hazel]

it increases cost for the next pull every time you pull

[timid wave]

Hey in need some help!
I cant connect my steam heartopia to my mobile one (Google)

[hushed bobcat]

ik but I remmember leaving the game at 12 XD

[somber hazel]

maybe you forgot bcs it’s the correct amount for the 3rd pull

[hushed bobcat]

being robbed in plain sun light 😔 too expensive

[somber hazel]

3rd pull is 24

[woven hemlock]

they know already, don't need to repeat it again

[hushed bobcat]

I've known for a while now, I just said it's expensive...

[woven hemlock]

if you have two separate heartopia accounts, there is no way to merge them together...

[somber hazel]

oh maybe they wanna see how much it is for everything u know

[woven hemlock]

thats not what they asked though

[hushed bobcat]

no, I don't, I don't wanna suffer ahead of time T-T

[somber hazel]

then you can ignore my picture

[hushed bobcat]

don't worry, I'll unsee it 😌 I have the memory of a golden fish

[timid wave]

@woven hemlock thanks, i cant move it to a google account?

[woven hemlock]

if your google account and steam account are already attached to separate heartopia account, then no. if your steam account is not already attached to a heartopia account, then you can go to the start menu, click the person icon on the top right, and link steam to your heartopia account, or vice versa

[timid wave]

Thanks!

[sullen kiln]

My cat keeps interfering with me being able to use my stove top, anyone else encountering this issue????

[woven hemlock]

common issue yes

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never got in the way of my stoves, for example, until I recently got a pet with the sluggish/clingy trait combination. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you, but my other clingy pets don’t do this, so it really is unique for each combination of traits (possibly the sluggish trait means it doesn’t move away as much and so plops down once it finds you). Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves
• putting a cat bed / cat tree nearby so that they use it instead of going to the stove
• put the cat on your head so that it can’t get in your way, if it’s a cat

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[clever phoenix]

Hey can someone help me on how to link my steam acc to my phone? i just getting errors or its just not working idk

[woven hemlock]

can you show what youre trying to do?

[clever phoenix]

show? i got it a bit more explained here https://discord.com/channels/1128257488375005215/1489046132045779025

[clever phoenix]

i could screen share, if its that what ur asking for

[woven hemlock]

oh i see, it's because you can't use steam to log in through mobile. you'll need to go back to your steam heartopia account first to link an alternate sign in method. i wrote instructions on how to bind an account here: #technical-help message

@clever phoenix

[clever phoenix]

i tried that in the steam app, i tried logging in to apple and google and after it sends me to the website and i log in everything seems to be right, then i tab back into the game and its not connected

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[clever phoenix]

ill try that thanks

[odd kelp]

Hey, I think my cat bugged😅 I can’t interact with her.. my doggie is ok but not cat… I reloaded game and nothing happened🥲 it’s funny bc when she’s around me I can’t click anything.. (yes I burned my meal)😩🤣

[coral crow]

Hello, I need help with a recharge issue.
My purchase was successfully delivered, but it went to the wrong server (Global) instead of my main account on the America server.
This happened because I selected the wrong server by mistake.
I have not used any of the items, and they are still untouched.
I would like to request:
A transfer to the correct server
or
A refund
Details:
America UID: 840073621258108928 (ID: 1m1d7ak1)
Global UID: 840073621258108928 (ID: 3phv2x8m)
I can provide proof of payment if needed.
Thank you.

[clever phoenix]

@woven hemlock i did everything and i got and error with like "couldnt connect because this account is alrdy linked to it" (like to apple) but as u see on the SS its not connected. (it just says "connect")

[dusty tangle]

Hii. This is a common issue / bug that everyone is experiencing.

When the interaction bubbles disappear, enter solo building for a few seconds and then exit the building mode. Approach your cat(s) again and the interaction bubbles should appear.

If you have multiple cats, you may need to repeat this more than once for each cat.

[crimson imp]

Guys is there possibility we get arabic texting fixed?

[odd kelp]

Thank you so much❤️

[dusty tangle]

Hello.

For transaction issues, the only team that you should contact would be Customer Support in-game as they can investigate charges for you and verify things for you.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[frozen hemlock]

Help

[subtle heath]

fr they have to fix it

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[hidden fable]

+1

[dusty tangle]

@crimson imp @subtle heath @hidden fable

I really hope they do fix the issues you all are seeing within the texts. It’s such a beautiful language too ( my mother speaks it ).

It would be worth bringing this issue up to Customer Support in-game because they are the only team that can really make changes and help with in-game issues.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[coral crow]

sHello, thank you for your response.

I have already contacted Customer Support in-game and submitted a ticket, but the response time is quite long (almost 12 hours), so I wanted to ask here as well in case there is any additional help.

The recharge was delivered to the wrong server, and I have not used any of the items.

I will keep waiting for their response. Thank you for your understanding.

[crimson imp]

I would do but my English.. not the best.. if you’d mind help me build a case so i send them thatll be sweet^^

[crimson imp]

^

[trail pewter]

No

[dusty tangle]

Sure I can help you create your ticket Do you have some screenshots to show them examples ?

[sturdy crown]

need help to figure this out, seems to be a bug

[trail pewter]

معليك اعتبرني اجنبي ودعم نفسي

[crimson imp]

Noo not really.. was hoping if youd help me type the message i meant

[dusty tangle]

Sure no problem. I’ll send you a DM

[faint vault]

And restarting the game and switching towns (not returning to same “previous” town) didn’t work?

[crimson imp]

Okayy thank you sweet!

[frozen hemlock]

تبيك ترسلين لها سكرين شوت للكلام العربي المعكوس علشان تحطه بالتكيت اللي بتكتبه لك

[sturdy crown]

no, tried restarting, reset position, switch town, switch server, repair, validate files, reinstalled the game,

[proud ingot]

alm0ndd_ has been warned

Reason: Posted an invite

[clever phoenix]

@woven hemlock nothing works i need help :c

[crimson imp]

اي بعطيها لين تطرش ديام

[woven hemlock]

is it the same issue, you log in in the browser, and then when you return to heartopia, it shows as not linked?

[clever phoenix]

lemme try that

[woven hemlock]

which browser are you using?

can you try switching to a different browser?

let me know if it doesnt work, and we can try some other things

[faint vault]

Hmm, it shouldn’t be the issue but worth the ask, your backpack isn’t full is it?

[clever phoenix]

still the same error

[sturdy crown]

No 18/100

[woven hemlock]

does it give you a specific error when it happens?

[clever phoenix]

no just that i cant connect because iam alrdy linked @woven hemlock

[silver pier]

hello! i wanted to know if anyone's experiencing the same issue? i've been like this for the past two days with the fishing rod bug. i can't move after i equip it, and resetting position on settings does not work. reset my game, and PC, it still has the same issue. thankyou in advance!

(i had this issue before MLP event as well, but i can fix it by resetting my game/PC, now i can't fix it anymore.)

[clever phoenix]

@woven hemlock its also from the other side.. like when i try to log in from my phone to steam it says the same

[woven hemlock]

did you link the account to a different heartopia account? if you did, you can't then link it to your first heartopia account

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves / my enter/chat function isn’t working !

Please check for any controllers plugged in to your device, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue — the game isn’t controller-supported, so anything that is detected as such causes these sorts of bugs

[clever phoenix]

i should not, i can try an different google account, so the first step is to log in to my steam account and then linking the account to google right? im loosing hope ngl xDDDD

[woven hemlock]

you'll need to use a different google account, yes, or delete the new heartopia account that's connected to your google account. most likely what happened is that on mobile heartopia, you tried to log in with your google account, and it created a new account, in which case, you won't be able to use that google account, since it's already attached to a heartopia account

[silver pier]

this worked! thankyou so much. i had my controller connected earlier. i plugged it off.

[swift kernel]

Hi! Is there a ticket or any such thing to ask for assistance/help from staff?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[clever phoenix]

how do i unlink my google account?
im in the game, trying to link to google but it just send me to the website where im alrdy linked too..

it doesnt even give me the option to link new

[woven hemlock]

there's no way to unlink an account unfortunately

weren't you trying to link your google account? why are you trying to link a new google account to the same account?

[clever phoenix]

im opening the game on steam
im also linked to my steam
then i go on the little human icon top right and try to connect to google, apple, facebook

[woven hemlock]

this screenshot is saying that you've successfully linked your google account. when you go back the game, what does it say?

[clever phoenix]

couldnt link because this account is alrdy linked""

[woven hemlock]

can you show what it looks like on heartopia?

a screenshot

[clever phoenix]

actually no chance since its there for like half a second

[woven hemlock]

@spring plinth someone spam in a bunch of the channels

[woven hemlock]

can you show what the page of linked accounts looks like?

[spring plinth]

Thank you :)

[clever phoenix]

error at connecting. this account is alrdy linked (got the SS)#

[woven hemlock]

hmmm. did you try using this google account to sign in to heartopia at any point?

[clever phoenix]

Yes

[woven hemlock]

can you completely log out of heartopia (there's a log out button underneath the area to bind accounts) and try to sign in using google using that account

[clever phoenix]

on steam?

[woven hemlock]

stay in steam yes, just log out / sign out inside of heartopia

[woven hemlock]

there should be a button to do so underneath this area

[clever phoenix]

im logged in to my google account now but its a fresh acc like i have no friends thats how i see it

[north cedar]

yesterday I lost 26 items and I cant seem to locate them. 1 item in particular was the spike obedience pin. my question is how do I get the items back?

[woven hemlock]

yes, your google account is already connected to a heartopia account. since this heartopia account already exists with your google account, you'll need to request heartopia to delete it in order to use your google account for your original heartopia account. you should be able to do this from the start menu, go to settings (the gear icon) >> contact customer service >> account deletion. from there, create a ticket with customer service. the account deletion process takes 15 days, make sure you're deleting the heartopia account that is not the one you usually use

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

how did you lose the items? did you switch your build, etc?

[clever phoenix]

but couldnt i just use facebook then (which is my last option anyways since i did the same with apple)?

[woven hemlock]

if you have another option, then yes you can use that

[north cedar]

it said could not store 26 items.

but my storage isn't full.

[woven hemlock]

what were you trying to do at the time?

[north cedar]

I was trying to move my house back a bit on the blueprint. then I hit done and it said it didn't have room for 26 items and they would be lost and there isnt a no button to change your mind on that selection.

so I could back out of that.

[woven hemlock]

have you checked your backpack, mailbox, and warehouse for the items?

[north cedar]

yes

[woven hemlock]

did you have items in your blueprint that you since sold before applying your blueprint?

[north cedar]

items from that blueprint, that were in the house yes but none that I had sold.

I was wondering if there was a save I could bring back up from around 830 pm MST yesterday if that is even possible?

[clever phoenix]

took me now 3hours to get it. but we got it @woven hemlock
i was seriously about to give up

[woven hemlock]

unfortunately there's no way to 'revert' back to an old save, heartopia is a live game so it's constantly saving over information. i'd suggest reaching out to customer support and seeing if they have any insight into what happened

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[clever phoenix]

thank you much for youre help and time!! really appreciate it

[north cedar]

@woven hemlock thank you for your time.

[pearl shore]

Hey I noticed when I try to play with my mouse, it refuses to let me click anything. How do I fix that?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty spade]

Hi uh, I can't feed my pet cat🥲

There's no button on her and she's hungry, i can't feed her

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[dusty spade]

Okie lemme try that

Thank you sooo muchhh!!!!🥺❤️‍🩹

[woven hemlock]

could you try doing repairs on the start screen to see if its a case of corrupted files?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[coarse dagger]

Hey guys, I have a problem. Whenever I open Heartopia, it tells me there’s an update and that I need to restart. Can someone tell me how to update it?

[woven hemlock]

are you playing on steam?

[coarse dagger]

Yes

[woven hemlock]

try rebooting steam to see if that triggers it to notice the update. steam sometimes takes a bit to recognize theres an update it has to download after a maintenance

[gaunt bobcat]

I have exactly the same issue but on iPad.

[somber hazel]

Do you have enough space on your iPad? And it should auto download if it’s the latest version already

[gaunt bobcat]

Yes, I have enough space. I had the exact same problem back when the game had its very first update. I think it fixed itself the next day so hopefully this time shall be the same.

[somber hazel]

ohhh ok and have u tried restarting ipad?

[desert snow]

fun times good thing i didnt pay for this event but still

[gaunt bobcat]

Yep, tried that. And also the repair button at the top, which does some sort of 2GB download but doesn’t help.
Thanks!

[digital basin]

I probably missed that but.. delete the app and redownload it?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

(Repairs basically redownloads the game files to reset them, in case you were curious what it does)

[woven hemlock]

the last person who came in with this issue never confirmed whether this worked for them so I’ll offer it to you too to see if anything works:

I don’t see this file mentioned often in this server, but this was a tip left by another person a while ago:

just a quick reminder for PC gamers; for any reason you are getting subpar frame rates make sure to check settings on your nvidia/gpu panel and select xdt.exe for discrete gpu. now my game is pretty much locked 144fps as compared to 40-80fps beforen cpu

So that’s something to potentially look into — maybe the file is being overloaded with activity, which is causing it to crash?

Another thing to try, despite it not sounding like a direct solution, is to switch to a different network (eg WiFi -> LTE) to see if that helps the file go through. The game’s optimization isn’t good, so a lot of the issues come from the game being unable to connect to the network

[stark mural]

Is this a glitch? This is a beginner account and the beginner toaster isn’t available besides this chair. Whenever I try to purchase it for the home furniture main quest it says that the purchase conditions not met.

[woven hemlock]

according to the patch notes, that was supposed to be fixed. Can u reboot the game and see if it replaces it?

[stark mural]

Yeah! I’ll try it out

[stark mural]

Ok, unfortunately that didn’t work. The chair is still the only thing available. I also did a repair on the game from the menu and that didn’t work either

[woven hemlock]

Can you take the screenshot and send it to their support center?

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[wintry anchor]

is there any way to increase the grass render distance?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[opaque tree]

i just got the mummy head cat costume and its not in any of my cats clothing.

[plucky crater]

It's a hat for you to wear

[opaque tree]

ahhh i see thank you

[woven hemlock]

@bold walrus Pulling you into here because im not supposed to send links in the other channel: try clearing the steam cache, like this: https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F

[woven hemlock]

can you click repairs on the start screen? another player just tried it and it fixed it for them

[hybrid pebble]

Unable to enter game and it auto uninstall game. Now it can't download back . Have restarted and clear cache . It still doesn't work.

[woven hemlock]

thats a new one, what happens when you try to redownload?

[hybrid pebble]

It said failed to download 🙁

Previously i just click play. It said platform not supported. Thn it auto uninstall.

[woven hemlock]

what device are you playing on?

[hybrid pebble]

PC steam

[alpine turtle]

My game keeps crash freezing and closing.

[woven hemlock]

were you able to play before the maintenance today?

[hybrid pebble]

I was playing it yesterdayy

[woven hemlock]

can you check to make sure your device has enough storage? heartopia needs about twice as much memory as it says it does, especially on your cdrive, which is where it passes information through even if it's not installed there

[hybrid pebble]

Let me try to troubleshoot.

[woven hemlock]

at what point does it do this?

[alpine turtle]

About 5-10?mins into playing.

[gusty fern]

hello

[alpine turtle]

Loads fine, then no warning. It freezes and black screens.

[gusty fern]

i wonder when will the game support xbox or ps controller and be available on switch

[woven hemlock]

no official statement about controller support has been made by the staff, you'll need to ask them through the support center

[hybrid pebble]

I found out the problem. My harddisk crash and they unable to find the file and download. I have use another harddisk to re-download the files alrdy.
Thank you for ur speedy help!!!! ❤️

[woven hemlock]

can you go to your graphics settings and try to lower graphics quality and enable memory optimization to see if that helps?

[woven hemlock]

glad you were able to figure it out!

[alpine turtle]

I will definitally try. It's never happend before.

[woven hemlock]

there was a maintenance earlier today, so it probably changed something about how heartopia interacts with your device

[alpine turtle]

Oh I didn't know that, thank you for informing

[woven hemlock]

make sure you've updated heartopia in that case, you might be missing an update. you can also try clicking 'repairs' on the start screen in case its because of corrupted files

[near terrace]

why do my pets not go up my stairs?

[woven hemlock]

pets do what pets want to do, there's no way to force them any which way since they all have unique personalities. my dog likes to follow me up the stairs, but my cats rarely do, etc

[alpine turtle]

I updated it

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut tiger]

anyone else have this issue where the photos dont show up for the blueprint

[devout dove]

How to refund? The RNG of this game is sucks. 200 draws I only got 3 rare exhibits. Most of it are dupes.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

heartopia doesnt do refunds if you already spent the gems to pull on a banner, there's a note on the gacha banners saying that as well. tbh i haven't heard anyone come back and say they successfully did a refund through heartopia, most ppl did it thru their card/bank

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

should fix itself when you go in to edit the builds, blueprints are supposed to automatically edit the picture now

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[ivory cargo]

Hello? Can't log in to the game since morning after the update. OS is up to date, app is updated, SEA server, using mobile android and ios, both won't work. Can somebody help?

[woven hemlock]

What error are you getting?

[woven hemlock]

did the game make you download an update after the maintenance yesterday?

[ivory cargo]

Yes. I did. But this morning, i cannot log in anymore. Tried also in my android device, still cannot log in.

Also tried to uninstall and install, twice. 🙁 what is happening?

[woven hemlock]

Game is detecting an update even though you already did? which makes me think it might be missing a file somewhere

Can you try clicking repairs on the start screen?

[ivory cargo]

I tried also, then it re-download resources, then the game closed after downloading. Still not working.

I actually experienced this last update, but it didn't take longer than this. I tried to wait all day, 🙁

[woven hemlock]

Can you check both of your devices to make sure you have enough storage? The game usually need twice as much memory as it says it does, especially when downloading updates

[ivory cargo]

27GB free space

Will try to uninstall again, then re-download. 😅 hope it works.

[proud ingot]

jwwksjp has been warned

Reason: Posted an invite

[frank drum]

🔑Gift Code: m5r9q2a7k8, keepsmiling2026

[ionic phoenix]

My network is okay for other apps. But I can't download resources in the Hato game. It keeps stuck at 1% then 0% and then the download fails. I already waited for more than an hour.
Of course I already updated the app.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Your download speed is currently at 0.00 😔 try switching networks if you have any available

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

could try rebooting your device, but if youre getting the same issue on both of your devices, i’m not sure what the reason could be. Can you also try the network troubleshooting tips, just so we can rule them out as a possibility? (I sent them to another person above this post)

[icy cloud]

Why I feel like the building load keeps adding even I didn't put anything?

[ionic phoenix]

Omgg thank youuuu. I tried the dns method and it worked!!! Loading super fast too

[ivory cargo]

Rebooting my device works. Haha that's the only thing i didn't tried yet, but thankfully it worked. Thanks much for the suggestions.

[sharp star]

heya a question. I am building on my plot. And I was on 344k/350k load. I'm only renovating the pet room.
I went out of build mode to gather more materials then when I came back the current load is 329k/350k.
I checked the last thing that I have renovated and it's there. Am I missing some furni/build mats?

[woven hemlock]

might have been the game miscalculating load for some invisible items, if everything you placed down is still there, should be fine

[crisp halo]

i just bought the junior membership, the money got reduced from my acc but i didn't get the rewards, game told me to contact support xd

[desert snow]

i had that crash yesterday during the fish event i guess i collected enough fish b4 i crashed bc i got the gotcha reward in my mailbox this morning!

[woven hemlock]

The people here arent staff members, unfortunately, so you’ll need to use their support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sharp star]

might need to check every room. But thank you this helps. ~

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lone lion]

Bug event is supposed to start now but it hasn't any idea why? it says 12-12.30 has it changed and not been updated due to clocks going forward so it wouldnt be until 1pm Uk? Thanks

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tight jay]

My friend
Keeps getting the notification on the log screen to update the game.
It’s fully updated in the App Store.
Their iPad is on the newest IOS.
They’ve deleted it & reinstalled.
They’ve offloaded and reinstalled.
And they’re still getting the “please update” screen

Help

[ivory belfry]

Hi, two days ago I have suddenly lost all my progress. My account was linked via Steam, I have tried all available servers (I'm pretty sure my account was on global), but the game starts from the beginning all the time. Do you have any ideas? 🙁

[bold walrus]

It's still the same. I tried reinstalling the game and nothing changed. It wasn't like this when I first downloaded it

and i cant even click the download

[hexed walrus]

anyone else's game just crash all the time? its pretty unplayable for me now. anything I do that isnt walking around makes me crash. burning food, wasting money on fishing or insect events because I crash once they start, cant level my pets.

[unreal pike]

Heartopia became like this, unable to see it in full screen, does anyone know how to fix this issue?

[hexed dune]

How to contact the developers? Or someone to answer our question. My Indonesian friend got muted in chat for 10 years. And no notification or mail for the reason. She didn't know what she violates or what happened.

ASIA SERVER.

Can someone help her?

[bold walrus]

lmao, I think mine will become like that in the coming days. Look 🥲

[unreal pike]

hope someone knows how to fix

[uncut tiger]

It's been like this ever since i started playing 😔 going into build doesnt work

[hearty pewter]

Did she ask for a refund?

[hexed dune]

No.

[proud ingot]

1ghostgirl24 has been warned

Reason: Posted an invite

[hearty pewter]

Most players only get muted if they asked for a refund. But they can definitely ask for help via the support center

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[proud ingot]

alucard_vamp has been warned

Reason: Posted an invite

[hexed dune]

She already did this. She said there's no response. But I'll tell her to try again. Hoping someone can answer

[hearty pewter]

They do have a set response time

[frosty solstice]

I bought a slide in the research store but can find it in my bag

[hearty pewter]

Its a building permit item

Find it in build/blueprint mode

[hexed dune]

Thank you for the info!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[unreal pike]

when I open fullscreen, it shows this

[burnt jacinth]

I hope they fix this bug, it's so annyoing that I had to reopen the game again..

[hearty pewter]

Have you tried adding -w in the shortcut line?

That was a trick i did when I played a 1080p version of Diablo II

[bold walrus]

how to do this?

[unreal pike]

ok I'll try it after redownloading

[hearty pewter]

If you have the shortcut from steam on your desktop, right click, properties, then you should see the path line if i remember correctly

Thats where you'll add -w

[dusty tangle]

The solution to this would be to manually change the height and width of the game. You can do this by following these steps posted by a staff member of the game.

[unreal pike]

doesn't work, trying the height and width of game, thanks for helping out

[dusty tangle]

@bold walrus If your game is also appearing very small, please change the height and width of your game manually. You can do this by following these steps in this screenshot, posted by a staff member !

[hearty pewter]

Of course!

[bold walrus]

Hi Kayla, i tried it earlier but i am still getting the old resolution when launching the game

[dusty tangle]

What does your game look like right now ? Which old resolution ?

@bold walrus Oh I saw the screenshot. Yes you need to go into Registry Editor and manually change the height and width. Did you follow the steps in this screenshot here ? I know there are other ways to try to change the height and width but they won’t work. Please try the steps in this screenshot.

[unreal pike]

Managed to see it now, will be trying to log into the account again, Thank you so much!

[bold walrus]

like this one. And i cant even click the download, button is not working.

[dusty tangle]

I see ! Follow the steps in the screenshot I posted with Registry Editor and let me know if that helps you access the game.

[unreal pike]

when going to registry editor, please edit the values in decimal, instead of hexadecimal, almost edited it in hexadecimal instead haha

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[past ivy]

What level can we order building materials from the green box?

[frank drum]

btw if you have 𝙥𝙧𝙤𝙗𝙡𝙚𝙢𝙨 𝙬𝙞𝙩𝙝 𝙞𝙣𝙩𝙚𝙧𝙖𝙘𝙩𝙞𝙤𝙣𝙨 from 𝙮𝙤𝙪𝙧 𝙥𝙚𝙩𝙨 (or they are stuck)

• just go 𝘪𝘯𝘵𝘰 𝘣𝘶𝘪𝘭𝘥𝘮𝘰𝘥𝘦 and 𝘰𝘶𝘵
  (your pets will get resettet and standing infront of your House )

mostly it solve the issue for a longer time xD if you still have the problem change the city :3 !

[dusty tangle]

The green box, between the clothing store and the furniture store in town, allows you to order furniture or clothing for now, not building materials. It begins at D.G. Level 35 .

[sudden moss]

I ran to an issue with some technical problems , it did not load in , it ran around from 500k-600k KB then turned back to 0 and popped up this screen

[covert dust]

I can't login to game suddenly. It says 'Fail to acquire resource hotfix configuration. Please check your network connection.'

I have tried to swith WiFi to my habdphone data WiFi too and both does not work.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[potent tendon]

Yeah the game isn’t allowing me to load into a town all of a sudden. I was just playing just fine and now it won’t let me connect

[past ivy]

What level can we order building materials from the green box? I'm level 38 and there's nothing.
I bought GAMG Full membership 2x & it never gave me pool with water & pagoda trees.
The draw never gave me anything valuable &/or important.
I wasnt even able to get a single sports car in the MLP event, the forestbell event is ending... still 0 pool with water or pagoda tree.
The pool is missing from that green box too. Others have, when will it come out of mine? Is it wrong info? We cant order pools?

[covert dust]

Yea I was playing just fine awhile ago too. Was outside, so I went offline awhile and now that I'm home I'm unable to login

[potent tendon]

It just disconnected me in the middle of playing and now can’t join back at all

Says entering new town or reconnecting to town and then says I’ve been disconnected and gives me an option to reconnect but doesn’t work.

[covert dust]

I can't even send a screenshot picture of the issue here

[runic blade]

You should be able to? Maybe discord is struggling

[bold walrus]

again, i did it many times earlier and i am still getting the same reso. even now 🥲

[gritty bronze]

Are you on PC ?

[runic blade]

People getting disconnected, pc or mobile?

[potent tendon]

Pc

Can’t connect at all. It’s not wifi or pc issues. Was literally just playing fine then all of a sudden got disconnected

[gritty bronze]

Are there any other devices currently connected to the wifi ?

[runic blade]

I was able to connect on my pc, it seem to be few people. Can you check if theres any update needed?

[white warren]

How many people were disconnected from the game?

• What exactly does that tell you?
• Region ?
• device ?

[runic blade]

And even if wifi is top quality, the game can still struggle

[potent tendon]

It’s not a wifi issue…there’s no update

[bold walrus]

i want to give uppp already urghhhh

[potent tendon]

I’m on America server

[white warren]

Did u try to restart the game ?

[gritty bronze]

My pc was having problem with downloading errorr and I just disconnect my phone from the wifi and it worked for some reason.

[runic blade]

No matter how many times you say its not a wifi issue, it is. Hense why i suggest to use a proton vpn and log in

[runic blade]

Yeah most connection is a wifi problem even if wifi is fast and high tech

[potent tendon]

The pc is the only device on the wifi

[gritty bronze]

My pc isn't connected to wifi it using cable

[white warren]

When it says "connection problem," that doesn't mean your connection is bad. It's often related to the game's optimization. 🩷

[potent tendon]

I’m connected to Ethernet too

[runic blade]

Correct but vpn fixes it

[white warren]

For some French players, unplugging the cable solved the problem

[white warren]

Yep

[potent tendon]

I shouldn’t have to buy a vpn when my internet isn’t the problem.

[runic blade]

Try what Daly suggested, unplug cable for a minute

[runic blade]

Vpn is free

You can delete after you connected to the game

@woven hemlock we might need some of your technical mind lol. Alot are getting disconnected

[vagrant viper]

this lag is so bad bruh

[potent tendon]

My point is there’s obviously something going on with servers and yall are brushing it off as it’s our personal connection issues. I’m not trying to be rude but it’s kind of annoying. Theres more than just me having the problems whether or not we’ve been disconnected or not. There’s people having lag issues too in private servers

[dusty tangle]

Yes you’re right. The issue is the game’s optimization and servers. This has been forcing some players to change their Internet connection just to be able to play the game. What I can say from my experience in watching over this bug is that it is not your Internet connection the issue. That we know.

Now the question is, what can we do to help you get back into the game ( if you wish ). There are a few options you can try before using a VPN ( Proton is free by the way ).

[runic blade]

I dont understand this. Not a connection issue but we need to change the connection?

[potent tendon]

I appreciate you explaining in a nice manner and giving me multiple suggestions. I’ll try what’s in the screenshot and get back to you.

[white warren]

It's not necessarily that your connection is bad. It's that the game's optimization isn't handling it well.
Unfortunately, this may force some players to switch to a different connection.

[wary flume]

Hi having problems with texting friends can anyone tell me how to fix it

[runic blade]

But if we need to change connection that means our connection is too far from servers or struggling, thats what is confusing. Ive never had any of those isssues but whenever i send Fallingwish message, it says a bunch of things about changing the wifi

[dusty tangle]

When a game is not well optimized it doesn’t run efficiently on what is available ( ex: type of device, type of Internet connection and more ). It struggles and causes a lot of disconnections, errors in launch, general errors and / or lag spikes. So the experience that players would have will be very up and down and varies from one player to the next !

[runic blade]

Ohh i thought that issue was only on xbox ( i need it wired for good connection) its probably because my french is mixing the words. Because from what i know if we need to change wifi, means the main wifi is bad. Hense why i said it was a connection issue as thats what it seem like since we have no choice but to change connection

[white warren]

Sorry, I'm really busy, but I'm listening. ! X)
And Kayla has the answers to your questions. 🩷

[runic blade]

Nah its all good just the fact i got told i was brushing it off when i am trying to say my point of view lol. I wasnt brushing it off just was trying to say we need to change wifi

[dusty tangle]

So for example, my boyfriend has a very well-built and modern gaming PC that he can play literally anything on but as of yesterday he saw that his Heartopia game had huge lag spikes and it is taking over 30% of his computer when he launches it and tries to play it. Which is not normal of course. So ya, something might have changed yesterday and now we might see more disconnections or lag complaints.

[dusty tangle]

What is the issue with texting that you are experiencing ?

[bold walrus]

nothing happened. any other ways to fix this? @dusty tangle

[dusty tangle]

Is this on TapTap or Steam ? So far that’s the only way to change height and width that has helped everyone.

[bold walrus]

im playing on steam

[dusty tangle]

Have you tried the official launcher of Heartopia ( TapTap ) to see if you can load the game ?

[wary flume]

It says I can text until a date

I tried to talk to my friend it won’t let me

[bold walrus]

im still updating, ill check if the game will work on taptap

[dusty tangle]

Banned for 10 years and can’t plant, chat etc. ? This often occurs when a chargeback or refund is requested which puts your into the negative numbers as well. What you need to do is reach out to Customer Support in-game and they will explain what to do next ( which is often purchase the amount that you are negative balance on so that you go back into the positives ).

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[dusty tangle]

If you need the link to the official website, let me know as well. I’ve noticed there are some fake websites interfering with the Google searches.

[bold walrus]

i already have taptap. thank you!

i cant even click the download

[dusty tangle]

This is on TapTap now ? Can you try manually changing the height and width again from the Registry Editor now for TapTap ?

[wary flume]

Okay I sent them text about my problem so now I wait right?

[dusty tangle]

Yes and please make sure to go back to the ticket to see if they replied. Do you know how to check on your ticket ?

[wary flume]

No

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Feeback Record To view your open and resolved ticket history and replies.

[wary flume]

I found it they haven’t responded yet

[dusty tangle]

No worries, it will take some time.

[wary flume]

Okay it’s sad because I want to chat with my friends

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[potent tendon]

I had to uninstall the game….ugh

[tulip helm]

this keeps happening for me

[dawn yarrow]

Hello, here to ask has anybody else had issues with not being able to move using the (Move Wheel) on tablet with a stylus?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[floral sequoia]

i formatted my pc and tried to login with the same google account but it created a new account for me. Please help me so that i can get my account back

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

Have you tried feeding someone else's cat? Cat's hunger takes longer than dogs to go down aka decay. Also, Cat's cant go out until hobby level 5

[outer summit]

Where to report or get a ticket for a not abiding to the rules player? I saw someone advertising and doing home construction commissions which is agaisnt the rule announced by the game

[woven hemlock]

Can you go into the start page and try clicking repairs in case its a matter of corrupted files?

[woven hemlock]

If you’re in the game with them, you can click ‘report’ from their player card.

[woven hemlock]

Help! I tried to log into my account, but it made an entirely new account!

some things to check if heartopia is signing you in as if it's a new account:

• double check your server. sometimes the game tries to switch your server based on where it thinks you're physically closest to, instead of the one you were playing on before, especially on a new sign in. you can open your server list from the start page to check from: click the globe icon on the start page, and check the list to see if you have an existing save file on another server
• double check your sign in method. heartopia is really sensitive + the game makes it difficult to verify which account you initially used to create the account, so if you have multiple versions of the same thing (eg 2 different email addresses logged in on your device), heartopia might have been signing you in using one email when you thought you were using the second. try all possible log in methods to see if there is an existing account
• for steam specifically, sometimes the game isn't retrieving the correct information from your router. try rebooting your router if you're able to, to see if it helps the game find your account

if you know your original UID and you can't get into your account, you can open a ticket with the support team and ask them to help you find what you originally logged in with

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wary flume]

They haven’t fix my problem yet

[woven hemlock]

it's currently 4am in china, it will take time for them to return to the office for the work day to continue looking into your issue

[brittle shoal]

Anyone else having severe ping issues since the maintenance?? I’ve never had ping issues before and now it keeps going from 2k-8k ping. A friends hit 14k lol

[runic blade]

I dont think they can fix it as its a refund. They will tell you to buy the minus red heart amount as that what worked for everyone else

[wary flume]

So need to buy red hearts to fix it Molly ?

[woven hemlock]

can you try this?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / / It's saying I have a network error / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[runic blade]

Yes, if you go in the Acorn Store it should tell you the amount needed to go back at zero and get unmuted

[wary flume]

Okay thanks for the help sorry for keeping texting

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wary flume]

Lost thing what do you mean by store

[faint vault]

This is the acorn store

[ivory belfry]

pls help :C

[faint vault]

you logged in using the same login as before?

[ivory belfry]

Yes, I've always been using Steam

[dense junco]

Can we play Heartopia on PS5?

[faint vault]

just to confirm, can you check account management and see that it is logged in with Steam?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[runic blade]

Noo, and on mobile/pc we cant even play properly with a controller lol

[ivory belfry]

Now I have tried logging in on https://webpay.xd.com/ and I see an error that my character is not found . But I am 100% sure my account was linked with Steam, I have over 160h on my Steam account

[faint vault]

Using Steam as a launcher and creating the Heartopia account with Steam as a login are two completely different things.
I can play on Steam but my login for the game is through Google. So maybe, even though you play on Steam, you created your account with a different login

[dense junco]

Thank you!

[ivory belfry]

In Secury Center i have both Google and Steam bound - no matter if I log in via Google or Steam credentials:

[faint vault]

And you had it like that before the new account showed up? If so, then it might be something you need to reach CS for help.

[ivory belfry]

Yes. I can also confirm I was able to correctly log in into my account via Google, because one day I've tried using TapTap launcher, which does not support Steam login. I have already created a support ticket, but I was hoping someone here might know what's going on 🙁

[turbid mica]

Hello I have tried to contact heartopia with an issue concerning top up stuff and I am unable to reach them. Please this is my last resort. I am able to verify anything but I just need someone to point me in the right direction.

[faint vault]

Unfortunately, contacting them through in game support is the only way to reach them regarding any billing inquiries

[wary flume]

Thanks all who helped me I can text my friends again have good day

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[signal rune]

Cat stuck under stairs. Can't claim rewards.

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles / it’s underground / its in the sky !

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[hot wagon]

Has anyone else been suffering from extremely high cpu usage and a massive tank in frames since after the maintenence? My friend used to be able to run the game on Ultra and now can't even get 10 frames on the lowest settings. This is also ONLY an issue for Heartopia, they can still play everything else normally.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Yes, actually. Since yesterday my boyfriend has noticed intense lag spikes and also noticed Heartopia uses 30% of his PC when launched.

Every other game is fine. He's tried a bunch of troubleshooting steps ( very familiar with computers ) but unfortunately it comes down to the game needing better optimization.

Hopefully the developers are working on it.

[fresh pecan]

170
Roller coaster stops mid-ride: I don't know what's wrong, but when I ride my roller coaster on the island, the last loop stops halfway through. Is anyone else experiencing this?

[hot wagon]

Yeah, every response I've gotten is just, Heartopia PC bad. Seems there is no actual solve for this. Guess we'll just have to wait. I feel bad for her because she literally just put money into the game and immediately after the game stops working.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[void solstice]

Hey so I need help I’ve bought the 10.99 package twice thinking it errored but it still didn’t give my diamonds. It shows the charges but not the diamonds

[chrome rover]

Please fix this nest of the hundred event birdwatching extra phase. Level 10 birdwatching hobby and peafowl that only appears is the blue one…where the green peafowl??? Already spend 400 wishing star and 31 time extra phase….but the only blue peafowl appear…. Is this bug or what??? Broken???

[fringe scarab]

No recorded sound after I just recorded my song.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

What instrument are you using the record with? I don’t see you using any instruments in the game

[woven hemlock]

devs/staff don't look in this channel, so questions for them specifically should go to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membersehip or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

[woven hemlock]

Not many people have the roller coaster yet maybe you could record a video so that the people here can see if we notice anything?

[finite mortar]

Hi there, I bought the $19.99 heart diamonds but didn’t receive anything. It showed a “fail to contact” error, but I was still charged. My user ID is 7x86pvk. Can someone check this or refund it so I may attempt the purchase again please! ❤️

[fringe scarab]

I use the flute but I didn't know you can use it as a recording.

[icy cloud]

what just happened?

[woven hemlock]

Help! I paid for a package/hearts/etc, but didn’t receive it in the game!

some things to check if you want to try and trouble shoot on your own first:

• try rebooting the game to see if re-establishing the connection lets the items appear in your account
• double check the card/bank that you paid with and see if the charge is still processing from their end, if it is, then heartopia hasn't received the money yet
  • if you use iOS app store to pay, apple loves to take multiple charges from different days and charge them all at once together, which can delay when the app receives the money as well
• if you paid through the website, make sure you selected the right ID and server, since it's easy to accidentally send the purchase to the wrong server that you don't even play on
• if multiple people play heartopia on your device, check to see if they suddenly received the purchase, since it's possible to send it to the wrong account (someone before said they paid for a pass, and later they found out the pass was given to their sister's account instead of their's, despite not having a problem with it in the past)
• if it's the membersehip or pass, there was a recommendation from customer support to another player, to click 'repairs' on the start screen, and then pretend to re-purchase it by clicking the purchase button, just to see if it triggers the game into going 'wait you already have this' and give you the pass. don't pay for another pass though, cancel out of it after regardless of whether it works or not

regardless, you’ll need to contact the heartopia support center for billing issues

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets ("Feedback Record"). Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Theyre cuddling

[vestal tiger]

i cant load in heartopia, it's just blank every time i open via steam
i have been trying 5 times

[woven hemlock]

What do you mean by blank?

[vestal tiger]

The screen is just blank.. I don't know how else to explain it.

[woven hemlock]

Screenshot is the easiest way to show

Eg is it just white, or is it missing, etc

[vestal tiger]

its blank, white screen
what's confusing

nvm, its loaded up now. thanks

[finite mortar]

Awww yay happy gaming

[finite mortar]

Thank you! I felt silly after posting my question then seeing this! This was truly helpful! 🙂

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stiff crescent]

Hi, where can I report someone for cheating?

[arctic pecan]

in game inquiries to in game support

[stiff crescent]

thank you

[desert snow]

can anyone tell me why my pets log hasnt been updated in 3 days

[wet adder]

Did you pet her or feed her? The pet logs are randomly generate, usually on when the pet is happy or angry, ate their favorite food, overstuffed with food or picky about food.

[desert snow]

that 13% was a 4 star fish i fed her within 30 mins ago i saw someone yesterday pet/feed both my pets so i know they arent getting ignored

[wet adder]

it looks like she doesn't have any special mood after being pet, as the status just shows she's doing fine. The food you fed her probably just a normal food for her, so no special log

[desert snow]

i thought it used to tell me what fish i personally fed her or when i pet her and like i said i know i saw people just yeseterday feed and love on both pets so idk why it hasnt updated in 3 days when that cant be possible? can it?

[wet adder]

Hmm you're probably right on the feeding part. It should have at least shown some logs.

[desert snow]

i gave her all sorts of food too but its making it hard to know what i have and havent given her

[woven hemlock]

The pet mood log is a bit bugged, but its also not guaranteed to show things every time. Like if you feed a pet their fav food, it’s not a 100% guarantee it will give the ‘extra tasty’ message

[desert snow]

Does it not heart itself like the wild critters?

Why did I pick a sensitive cat for T.T

I bet she likes expensive event food

[woven hemlock]

The hearts on a pet dont guarantee its because of fav food

[wet adder]

My sensitive cat loves European Lobster

https://tenor.com/view/cat-conceited-fancy-aristocats-gif-8626686157516391721

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fervent dagger]

Yall
Game doesnt work, its 6:28 already and daily reset didnt happend,
Fix your game

[inner stirrup]

same problem, also it even says there „daily resets at 5am“ which is also kind of wrong....

[white warren]

Daylight savings makes it off by an hour

[white warren]

Daylight savings makes it off by an hour

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[shut tiger]

I would like to report a possible bug or error.

While building my house, my loadout was around 310k/350k. During that session, I only placed a few additional items. After exiting build mode to review my changes and then returning, I was surprised to see that my loadout was suddenly overloaded.

I attempted several fixes, including exiting the game, reconnecting, moving to a new town, and restarting, but the issue persisted. Occasionally, when I re-enter build mode, the loadout briefly returns to around 310k, but then the screen freezes (which is another issue I frequently experience and hope will also be addressed). After the freeze, the loadout goes back to being overloaded again.

I hope this issue can be investigated and fixed. Thank you.

[slate lantern]

pls report it in game customer support:
settings > account management > support center > headphone icon > customer service

if ur currently in the login screen
settings > support center > headphone icon > customer service

[shut tiger]

thank you for the guide.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[kindred horizon]

hi! question; if i change server, will i loose my progress in my current server? i saw someone’s comment on tiktok that they don’t loose their progress when changing servers and i don’t know how to do it so is it possible for you guys?

[umbral coral]

You won't lose progress in your current server but you'll start from the very beginning in the new server that you're in. But if you make more progress later in the new server, switching between old and new will be possible without losing any progress in both.
You can change your server from the start screen, next to the start button there's a world symbol.

[kindred horizon]

aw, that’s so sad. i wanna transfer my progress to a new server 🙁 but thank you for responding!

[pearl magnet]

I’m stuck on the gardening level because it won’t let me water my crops, when I use the watering bucket it will let me select which crop with the angles around each plot but when I use the action it doesn’t count it on the quest thing, it only ever says 0/8 crops watered and I’ve already gone through three sets of 8, am I missing something 😓

[restive leaf]

My friend is having the same problem

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sly kraken]

Can anybody dm me rq

[woven hemlock]

@restive leaf

Help! The quest won't recognize that I'm watering these planters!

When the planters are already wet (dark brown soil), the game won't recognize if you try to water them again. (When it's snowing/raining, the planters are automatically watered for you!)

To get around this, you can try:

• building a roof over your planters so they dry out (light brown soil), or
• watering another player's planters to complete the watering quest. this works because watering someone else's planters gives them a bonus, which is stackable up to 4 times by other players

[restive leaf]

Thanks. I’ll let them know

[foggy wraith]

@somber rose

[hybrid plover]

Hi guys! Does anyone know for the refunds did we have too ask for those or is it automatic due to the all the complaints? And it is specially for hearts we brought and spent on the forest spell?x

[woven hemlock]

what refunds are you talking about? They are not initiating any refunds for red gems

[hybrid plover]

On recent patch notes it says refunds will be given in two phases from the forestbell spell

[woven hemlock]

please read the first part of the notice carefully— they changed the price of pet costumes in gacha banners, and are retroactively refunding players for any spent ticket stubs to buy the costume from the banner. It doesnt say anything about the red gems

[hybrid plover]

Okay thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[round nexus]

Hi guyss~ So i started playing Heartopia 6 days ago. It was working fine and i love it. But starting today, every time i log in and start playing, the game keeps crashing for like every 5 minutes... 😭 idk if it's a me problem or a server problem... idk what im going to do, i just wanna play the game... 😭😭

[woven hemlock]

Help! My game keeps crashing!

Some things to check for, based on what the community knows:

• (if PC) make sure you have sufficient space on your cdrive, even if the game is not downloaded there, that’s where it passes information through.
• (if not PC) make sure you have sufficient space in your memory/ram.
  • you need about twice as much memory/ram as is recommended by the game, so that may be causing the crashes
• try closing any app overlays (such as Discord) while playing to see if the game runs more smoothly
• check to see if your device has a software update
• make sure your graphics card is up to date
• try running the game as an administrator
• if you have a firewall or antivirus, try putting heartopia as an exception/on the whitelist so that it can bypass

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Hi meow bot

[fresh pecan]

https://youtu.be/HaDgf2CftmA there is the video with bug, always stop on 90% of race, if put 1 loop stop near end, if put 2 loop stop 75% of 2 wave , ect

[woven hemlock]

Maybe im just not understanding how the roller coaster is supposed to work since i dont have one yet, but the car seems to keep going, i dont see when it stops

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[runic blade]

Would you mind deleting this whenever you can? As we arent allowed to send links, even if its youtube or tiktok

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pearl gorge]

Hi, I accidentally requested a refund through Apple.
I want to cancel it because I’m worried about my account getting banned.
Please help me.

UID: g4m3pm6
Server:Sea Server
Device: iPhone 17 Pro

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fresh pecan]

then how supose explain the trouble if not are with a video?

[runic blade]

You can screen record the video and send it but whenever its a link, we cant 🙁

[pearl gorge]

Hai

[fresh pecan]

I make the video with nvidia program, i think that 1,5 gb of file on discord, welll....

[sudden moss]

Game did not progress

[runic blade]

Your download speed is currently at 0.00 😔 try switching networks if you have any available

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here, and is free)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  • (if no other option works, VPN or DNS is usually reliable to get you into the game)
    once you get into the game, you can switch back to your normal internet connection

[runic blade]

I just answered you 🙂

[sudden moss]

It worked , many thanks for your help , help a nice day sir / maam

[runic blade]

You're welcome! Enjoy your day too

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Hello.

Since you requested a refund via Apple and want to cancel it, the best thing you can do is try to reach out to Apple and let them know you don’t want the refund and to cancel it.

If the refund does go through, there is an easy solution regardless. Basically, yes your account becomes limited ( no chatting, no planting, negative balance of and more ). The way to restore your account at that point would be to purchase the amount that was refunded so your goes back into a positive balance. Basically Customer Support will allow you the chance to correct the situation. You won’t just get banned right away.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[zealous sandal]

why did some of my crops disappear?

[runic blade]

Only visual or you missed those 3 plots. Open build mode and close it

[gusty fern]

i wonder when will the controller be better

[regal dust]

I wiped my computer and Lost my Heartopia Account, I have one Steam receipt to prove that I play the game before.
What I can do to recover my account?

[slate lantern]

You wouldn't lose heartopia acc unless u requested for account deletion, maybe try to login every email u know or if u remember what u used to play the game~

[regal dust]

I tryied, but my account is linked in my Steam, and now when I enter, my character get reset

[slate lantern]

@white warren helpp xd

[bold walrus]

still not working even in taptap

[zealous sandal]

Thankuuu

[slate lantern]

It's correct server no? (Not the town)

[regal dust]

Yeah, I play in America server
and my friends in game don't appear

[slate lantern]

But did u try using the Google way to login rather than the steam account?

[regal dust]

This in image is my new UID
and here is my Original UID: rgk8bed
I get for a friend that have me add

[slate lantern]

[regal dust]

I tryied every gmail that I have, but my login it's from Steam
and I'm in the same Steam btw

[slate lantern]

If other login doesn't work only choice is to contact the customer support in game, through login screen

Gear icon > support center > headphone button > contact customer service

[regal dust]

Ok, I'm in the site
but to send a quest I need get login
How I create a acount?

[round nexus]

Hii, thanks for the help. But apparently, nothing worked here... I also tried re-downloading the game, it got better for a couple of minutes but it went crashing again... Is there anything i could do abt it?

[slate lantern]

Oh I thought u can, ig for now create a temporary account so u can access the customer support ~

[regal dust]

But How? in the site dosen't have a "Create Account" or "Sig in" button

[dusty tangle]

Wait - what website are you using ? You shouldn’t be on a website to contact Customer Support ?

[slate lantern]

Oh they get redirect to the website of customers support in pc (well that how it is everytime I do it)

[slate lantern]

Could u send a ss of ur pov?

[regal dust]

I'm find a Ticket page Tks! I'm writing right now

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[regal dust]

I submitted a ticket, but how will I know where they will respond to me?

[slate lantern]

I honestly don't know too, they usually reply fast just wait then come back later~

[regal dust]

back later to the game? or the site?

[slate lantern]

Well to access the site u need to go through the game.. whatever that solve ur issue

[hearty pewter]

They reply in that same location (feedback record)

[frank drum]

the 𝙪𝙥𝙘𝙤𝙢𝙞𝙣𝙜 𝙜𝙖𝙘𝙝𝙖 𝙪𝙥𝙙𝙖𝙩𝙚
arriving 𝙤𝙣
𝘼𝙥𝙧𝙞𝙡 4, 2026,
is the
"𝙒𝙝𝙞𝙢𝙨𝙞𝙘𝙖𝙡 𝙏𝙚𝙖 𝙋𝙖𝙧𝙩𝙮" theme for the Gilded Acorn Exhibition.

𝙊𝙪𝙩𝙛𝙞𝙩𝙨:
Wandering Traveler (Adventure-style gear)
Duke Bunny (Formal rabbit-themed attire)

𝙁𝙪𝙧𝙣𝙞𝙩𝙪𝙧𝙚 & 𝙎𝙩𝙧𝙪𝙘𝙩𝙪𝙧𝙚𝙨:
Whimsical Tea Party Labyrinth (Garden/Hedge maze decor)
Exchange Store: You can use Ticket Stubs to purchase alternative color variants of these items.

[vestal lodge]

The game keeps doing this even tho my WiFi is fine

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[frank drum]

Anyone who needs help with cooking on lower or higher lvl
&
help with pets and their traits or anything else all about your pets like fav food etc.

https://discord.com/channels/1128257488375005215/1487767828277760030

https://discord.com/channels/1128257488375005215/1487776906719006740

[velvet fable]

Hello, where do you report game cheaters?

[slate lantern]

If u have the game profile card u can report it there or customer support

Settings > account management > support center > headphone button > contact customer service

If currently in the login screen:
Gear button > support center > headphone button > contact customer service

[cerulean sigil]

Does anyone experienced blueprint lagging?

Is this a bug/issue?

[slate lantern]

Not that I know of, did u double check ur wifi? Or ur device couldn't handle the game? If any of those aren't the problem u can report it through in game customer support~

[quartz hull]

is anyone else having probles with the time on there? its coming up the wrong time and wont let me play cause of it

[proud ingot]

kazuku5172 has been warned

Reason: Posted an invite

[dusty tangle]

When you’re seeing the error message “ Incorrect Time, please restart game “ all you need to do is set your time to automatic on your device / PC. Please follow the instructions in this screenshot.

[wild phoenix]

Hi, i just want to know if i’ll get a refund if I don’t claim this because i already have the festival pack

[somber hazel]

It will be carried over to the next festival so you can use it next time

[wild phoenix]

wow thank youu!!! That's awesome

[outer summit]

Unfortunately no, I saw them advertising in a facebook group about commissioned house building as well as custom costumes

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[white warren]

You can report the Facebook page, but unfortunately, since it’s outside the Heartopia game, I doubt the developers will be able to do anything about it directly. However, if they’ve shared their UID, you can report it directly to the support center. 🩷

[lethal trellis]

Hello! I extended my server time to 18hrs last night at 10pm. And about 30 mins ago, my friend said the server only had 3hrs left.

[vague spruce]

Hello there's a bug happening in my game

It's a dangerous bug because it can cause seizures in photosensitive people, so please fix it quickly!!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wicked jacinth]

This happened to me as well at some point. Resetting the game fixed this issue for me

[dusty tangle]

I unlocked the tracks today & the cart. My rollercoaster is also stopping at random points / mid-points and not completing the ride. Is your rollercoaster working fluidly now ?

[silk leaf]

I wanna know if anyone has a fix for my issue because customer support and bug reports have done nothing and are frankly counter-productive.

I cannot submit my house for evaluation, create or read books, or change my avatar/pfp. I have been told it is a connection error, but with me changing my connection several times, switching to a LAN server, using Data instead of wifi, etc... is is a bug and not connection-related.

I have tried multiple devices and multiple forms of connection. Has anyone else had this issue?

[royal osprey]

chello, im just wondering why my friend can't interact with his cat? he tried to relog and restart the game more than 5 times now and i cant seem to interact mine as well?

[crimson cargo]

Go in and out of build mode. If someone’s in your plot, you may have to move an object before exiting build mode. That typically works for me

[vagrant tiger]

For some reason I can't sow crops anymore. It worked earlier today but now I get this error message. What should I do?