technical-help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wet adder]

I've tested this with another friend. Yes, we can unblock someone.

When she blocked me, she instantly disappear from my town (she still in the town) and her house also disappear. Also when she blocked me, she has a note saying that you will not get town matched with the person you blocked.

The person you just block, you also won't see him/her.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vital wigeon]

Hi @gloomy tartan #announcement message White day reward doesn't work even tho it says April 30th deadline

[solid seal]

I was going to but went to bed because work is calling me., seems to have fixed itself. I appreciate your help, I'll try repair next time it happens.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[latent lily]

Yeah it was in her warehouse storage for some strange reason

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[robust solar]

Hello! I'd like to try and get some help on behalf of my beloved 😅 he is using a laptop to play heartopia, he downloaded it via Steam. Even though all settings are in Low, it's so laggy on his end. Like we have tried to meetup on heartopia and he's always suddenly disconnecting. Even going to my private town, heartopia crashes a few times before loading. Are there any ways to make the game a bit more playable via laptop?

This was what happened when he tried joining my private town last night. It took a while before he was able to join. There's no one else in my town, just me (and him after he was able to join)

[split sandal]

Where we do go to redeem codes and things ?x

[cold blaze]

You go to settings and it’s right on the first page, bottom right!!

[split sandal]

Thankyou!!

[thorny veldt]

game crashing consistently on start up

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[unreal plume]

did you download rivatuner and MSI afterburner on your PC?

[thorny veldt]

Yea but ive been using them since launch day, and never had issue

[unreal plume]

If you don't want to delete those two you must not open discord when playing heartopia and it will not error anymore it happened to me too

[thorny veldt]

oh wow i turned off detection for heartopia and it works now,,,,thank u

[lean niche]

what’s going on? i’ve tried differents wifi but still nothing 🥲

[sleek gust]

Im having trouble and curious is someone might be able to help. Im trying to make music for my house. Im doing it personally and upon my recording it states 00.00 seconds. I recorded myself for atleats a minute. I burned the CD thinking it might just be glitches, but with sound effects on and the cd burned i still hear nothing. Am I missing something?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[opaque tree]

anyone know when we get grass cakes?

[waxen elbow]

As soon as the collaboration with Big Big Wolf comes out, with that login event

[wooden tinsel]

i kept getting unity crashes and thought maybe i needed to reinstall or verify my files but this is the error i kept getting while reinstalling :C

[real fable]

Pls help. I just bought some Heart Diamonds this afternoon and the payment went through, but I still haven't received any of them in my account yet

[strange torrent]

regarding a previous post here, about my chat function not working (a week or so ago)...
I re-installed the game (I play on PC) but it still doesn't work. Funny thing is, it's working fine on my work PC (don't ask/also, don't tell my boss lol)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[delicate shadow]

please contact support in game

[turbid oriole]

lmaooo

[trim pumice]

just started the game..but for some reason i have an issue...stuck while fishing...even after i trying to reset position

[real fable]

Thank youu

[fading cove]

Try resetting your game? If it persist, switch town at the start screen!

[serene sable]

does anyone know how to top up via website? I want to top up via website but it said "loading failed". I use google pay payment method

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[storm imp]

I am unable to interact with any cats in my server

[olive stream]

anybody else didnt receive their GAMG membership after purchasing (paid via Google Play)? how do we report this?

[delicate shadow]

please contact support in game

[olive stream]

thank you so much! will try this

[rustic blaze]

henlooo! uhh i have a question my friend re-installed heartopia and her log-in is via facebook. she's having trouble logging in bc facebook isn't opening? idk how to explain it but i hope ya'll get the gist pls help hdsjhfksdfhuiebnsd

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[opaque tree]

For America players when does big wolf collab come out?

[keen lark]

Nvm i figured it out

[proud ingot]

fladyyy has been warned

Reason: Posted an invite

[lime portal]

I keep getting stuck while fishing …. I can’t move or anything ?? Can someone please help … I deleted and re downloaded and also repaired the game already

[silent turret]

17m5q2r9a8 the new code is not working

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lime portal]

Did you find a fix ??? This is the problem I’m having … can’t figure it out

[hearty pewter]

Its not a 1, its an l

[hearty pewter]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[hearty pewter]

We're all in the Global version of the game, so prep phase is the 21st to the 27th, actual event starts the 28th

[lime portal]

I think this was the fix !!!!! It’s working now thanks a lot … it must’ve been my controller being plugged in

[hearty pewter]

No worries!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[open sinew]

I purchased Heart Diamonds and it never credited me for them. How do i report this?

[acoustic sierra]

Is anyone else crashing while doing the fishing event? I never crash and I was doing the event 3 times and I crashed 2 of the times. I didn't do anything different.

[tribal tapir]

does anybody know how to get your order ticket book back if it was accidentally deleted? 😭😭😭

[faint vault]

Contact Customer Support in game

[faint vault]

Like you pressed the trash icon? Or you just can't find it? You only get 2 to begin with. Then you have to get lucky to get another one through the gacha egg that you get from resident requests

[tribal tapir]

okay so i didn’t delete it i already used my two ! thank you !!

[brisk quarry]

So i sent my sister the gamg full membership and all she got apparently was "empty leaf gift"??
It took money from my account and idk if i did something wrong or did she?

[floral plinth]

i would sasy to contact customer support in game, i havent gifted anybody anything before so i can't really say

[still marten]

Anyone else just super laggy? This game lags so bad yet it’s always been promoted as mainly mobile gaming. I have a brand new iPhone and iPad and both lag. Storage is low and graphics are turned all the way down and yet it still lags?

[hushed veldt]

The feeders for the rabbits and ferrets are invisible/not there

[faint vault]

try restarting and make sure to enter a new town

[hearty pewter]

Have her go to the bottom of her warehouse or inventory. Theres a voucher to be redeemed there

@floral plinth I have and have helped with the process many times

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[kindred ferry]

for some reason i don’t have my order ticket no more?

[proud ingot]

chococookiee_ has been warned

Reason: Posted an invite

[kindred ferry]

like i used it to put something, then when time was up i bought it but i didnt get the ticket back?? its bee like this for a couple days already and i still dont have it

[hearty pewter]

You dont get them back. The first two we're freebies, now you need to resort to these

[kindred ferry]

oh bruh

if i would’ve known i would have saved them. thank you for the help!

[woven hemlock]

is she playing on a pc? is she logging in via browser, but then it doesn’t log her in in the game?

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

Try switching networks if you have any other options available (eg WiFi —> LTE)

[woven hemlock]

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

I see you’re experiencing the new realistic feature, Bugs Floating In The Sky /j

devs/staff don't look in this channel, so can report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[rustic blaze]

hello yes! she's playing on browser

[woven hemlock]

if it works on one pc but not the other, there’s likely a settings difference between the two that is causing the chat error. You could check your computer settings and compare the two, are they the same type of pc?

The only other possibility i can think of rn is that maybe you have a controller plugged in, the game isnt controller-supported so having one plugged in tends to cause errors, though usually they’re associated with not being able to move, rather than not being able to use chat

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[brisk quarry]

YES THANK YOU IT WAS THERE we both just blind XD!!

[hearty pewter]

No problem!

[woven hemlock]

Can you check to make sure you’ve updated to the latest download? There was a file being flagged/deleted by antivirus a few updates ago, but another player said they tried again recently and didn’t have that issue anymore

If your antivirus is flagging a file and deleting it, you can try (on Steam) verifying the integrity of the game files, or (on your antivirus) making the file/game folder an exception to let it pass through. For more detailed instruction on how to make the file an exception: https://steamcommunity.com/app/4025700/discussions/0/798963496102520875/. For some players, they needed to disable their antivirus while playing Heartopia

[woven hemlock]

Are you clicking stop on the recorder, or just letting it go all the way until it stops on its own? Which instrument in-game are you trying to record with?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[flat moon]

Hi! I was wondering if you have multiple accounts in heartopia with the same email, if i decided to delete one of the accounts will i lose the other accounts or just the one i want to delete?

[woven hemlock]

Do you mean if you have characters on multiple servers in the same account? Account deletion will delete the entire account associated with the log in method, not just one server’s account

[flat moon]

Yea 😅

[woven hemlock]

Hello~ Could I ask what you did to stop the crash? A lot of people with unity crashes, so it would help a lot for any future players with the same issue

[flat moon]

Oh my so i will lose all my accounts ?

[woven hemlock]

If you initiate an account deletion, yes, you’ll lose the entire account

[flat moon]

thankyou 🙏

[balmy hull]

Hi question, I can't seem to be able to post pictures in the forum? I'd need them for badges and can't post anything..

[woven hemlock]

Could you try this and see if it helps with your xdt.exe file crashing?

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[strange torrent]

I do have a controller connected! will check, thank you 🙂
Regarding the 2 PCs they're really not comparable. Most likely game settings? don't know, can't think of smt that could cause that

[hard fern]

Hello! I'm having an issue with my dog! she keeps running on the other side of the street or out of my plot range with out having the go out command for two days now. She does have the naughty trait, i'm not sure if that has anything to do with her running off but I thought I should mention that! I just wanted to know how to stop her from doing that.

[hearty pewter]

Try this

#1482121907687133304 message

[hard fern]

thank you!

[brave stirrup]

I did two payments but only one was delivered. What should I do?

[hearty pewter]

Contact customer support in game.
#1482121907687133304 message

[brave stirrup]

There is quite silence in this room

[hearty pewter]

The thread is mostly for the helpers so they dont have to use up space on their phones

[hearty pewter]

Use the steps from that post to contact CS. Has to be in game

[brave stirrup]

I add the ticket but it is not shown in list. Only two old resolved tickets. Is it ok?

[hearty pewter]

It should populate automatic, try refreshing

[brave stirrup]

I did it few times…

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

I would say submit another one and just comment saying that your previous ticket vanished

[delicate trout]

The new event is not showing for me in game , there’s no option for me to take the personality quiz in the event section and I can’t see any ordering machine that’s mentioned in the clothing store . Any ideas?

[woven hemlock]

The order machine isn’t part of the event, you unlock it at DG level 35

For the personality quiz, it should be available in the discovery tab in the event section, could you double check there?

[delicate trout]

Oh good to know for the ordering machine thanks but no nothing is showing for me in the event section only little pony, sign in and new life log

[woven hemlock]

Do you see a discovery tab in the event section? It’s under the event bubble, need to click it. MLP, sign in, and new life log are all in the event tab in the event section, not the discovery tab

[delicate trout]

It’s now there thanks! Earlier I had tried to repair the game to see if anything changed and didn’t think to check back there thanks for the help

[narrow basin]

Does anyone here know how to open a mod ticket here?

[faint vault]

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[narrow basin]

Thankss

[still karma]

Why not post in channel: #1474630074291458168 ?

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[still karma]

I already got it thanks: #1479628744669794304 message

[delicate shadow]

congrats on role! well deserved!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

thank you!

[proud ingot]

gia1k3 has been warned

Reason: Posted an invite

[night bison]

Hi! I don’t know if this is the right space but I need some help regarding a purchase I made this morning. I bought 300 Pink Hearts from the Acorn Store for ₱319, but when I checked my account, the Pink Hearts were not credited. 😭

[spring birch]

Have you reset your game?

[hearty pewter]

Where to contact support center

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[night bison]

Multiple times! 😭

[spring birch]

Oh interesting, usually when you pay for the hearts it would go straight to ur game

[night bison]

Thank you for this. I’ve already submitted a ticket. May I ask how long it usually takes for them to respond? Sorry for the trouble this is my first time encountering an issue when purchasing Pink Hearts. I really appreciate your help. 😭

[night bison]

Yes based on my experience right away the pink hearts will be credited but today I think its not my lucky day 😭

[spring birch]

Wait where do you submit tickets I’m tryna report something

[hearty pewter]

They'll probably respond in about 3-4 hours. The company is based in China.

@spring birch use the video and notes up above

[spring birch]

Okay thank you sm

[night bison]

Thank you! Will wait for them.

[spring birch]

Which button did you use

[hearty pewter]

In-game:
Watch, settings, account management, support center, headphones.

Main login:
Settings, support center, headphones

[spring birch]

Okay tysm

Is character ID their UID or user

[faint vault]

UID

[spring birch]

Okay

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[soft cliff]

hi where do i file a report? bought these 2 days ago and still no refresh button

[delicate shadow]

not a bug, 1 reset weekly + 1 after weekly resident task

[forest quest]

where is doris? got the meteor shards but she isn't by the bus stop at the fishing village at all, global server

[gilded drift]

My cat dosnt have the button to feed/play or do anything with them. how do i fix that?

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

when you look at the weather, does it still show meteor shower? (click on the weather icon in the watch to see the full weather page, it will tell you the current weather's name in the upper corner). doris only appears when it's an active meteor shower, but the shards will remain for 24 hours

[forest quest]

ahh thank you, there's no meteor shower at the moment so I've missed her this week :c

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vestal locust]

Hi! I think I''m having a bug with my MLP badges. I already have most of the badges and it does say in the counter, but aren't showing on the display from the MLP part ingame. I have them in my home still showing but not in here

[woven hemlock]

no worries, there will be more meteor showers. it's more important to collect the shards than to find doris during a meteor shower, so that you can stockpile the shards :D

[woven hemlock]

do you have any badges displayed in your house? the game interface has trouble detecting badges unless they're in your inventory (and is buggy in general, so if all your badges are in your bag, try switching towns)

oh your message says you have them displayed in your home haha

[vestal locust]

Yes! I check my home and they are still in display and the duplicated badges are in my backpack. I'll switch towns! thank you :3

[woven hemlock]

if you want them to show up on the interface, need to put them back in your bag~

[leaden notch]

Can someone help me I don’t understand this quest there is no tree there

[vestal locust]

It worked! It probably bugged. When I open the MLP part, there they are! Thank you :3

[woven hemlock]

yeah the mlp banner is buggy, when you send badges, it also won't acknowledge duplicates unless they're all in the same location (eg all in your backpack or all in your warehouse). glad you got it working!

[woven hemlock]

when you enter the area, it should give you a cutscene related to the tree. try re-entering the little hill from different angles to see if you can get the cutscene to appear, since that's what gets the tree to display

[leaden notch]

Oh thanks ill try that now

[lucid sleet]

Fix the pets, they keep walking through walls. It’s not realistic for cats and dogs to walk through walls even when the door is closed. Also we can’t cook or take the food, and the button to stop it from burning doesn’t work. This needs to be fixed ASAP.

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs/give feedback to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[quartz sedge]

my cat wanted to go for uppies but she became invisible

[woven hemlock]

she learned a new action: Go Invisible /j
can report it to the support center, it's a common bug since the last update. in the meantime, going into build mode for a few seconds or switching towns should yeet it off your head and make it visible again

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[indigo sable]

I can’t play at all with this pop-up ;w; I’m not sure what to do

it exits itself out whenever I try and play

[oak widget]

try uninstalling and reinstalling

[indigo sable]

I shall try that! thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[indigo sable]

sad to report that i'm having the same issue still ;w;

[woven hemlock]

Can you try quitting out of Discord before launching Heartopia and see if that helps?

[indigo sable]

I did

[woven hemlock]

Are you experiencing a crash or is the game not downloading?

[slate lantern]

i have some curiousity going on are u using steam? can u check if its running then stop it?

[indigo sable]

This I'm not too sure, I do think I have it installed so it might be a crash? and I am using steam on my laptop! I think it might be running and then stopping since I see it going from the blue launching button to the green play button

[slate lantern]

yaa i was gonna say if it steam acting weird

u can try to end task steam to see if it helps

again just my curiosity

idk if that really the problem if its work that great xd

[woven hemlock]

Can also try rebooting your pc
Or maybe add heartopia to any firewalls/antivirus to let it through, maybe something is blocking it

[indigo sable]

restarting laptop now 😅 I did go to task manager and end steam but right after I did that the steam window popped up interestingly

[dense junco]

So I bound my account to Apple ID and when I delete and reinstall the game, logging into the same Apple ID made me create a whole new account. Is there anyway I can get my account back?

[delicate shadow]

first check are you trying get back on same server as before (america/global/etc)
if everything is same contact support in game

[dense junco]

Yup same server both account on global and America

[proud ingot]

persona03217 has been warned

Reason: Posted an invite

[indigo sable]

thanks y'all (oopsies didn't finish my sentence) for the help! I will get back to this after I take a break

[slate lantern]

ay did it work?

yipee

ay sadgee

[indigo sable]

❤️

[slate lantern]

hmm are u sure u bind it on apple id last time i saw some peeps think it was apple but it was actually their google acc, did u check ur google accounts too?

[dense junco]

I tried my gmail seems like I bound them there too along with Apple ID. Thank you 🙏

[slate lantern]

ayy good thing that works

[onyx pier]

So I tried again and I still can’t appeal can someone please for then love of god help me!? @twin yacht

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[robust solar]

Hello, i checked in w him (the one playing via laptop/pc). As per him he uses a laptop, an old one (tho he has other games and they load fine).. he said his laptop, since is an older version, doesnt have a built in GPU 🙁 edit: as per him, his laptop uses memory and RAM to process images or smth 🙁

[delicate shadow]

@white warren

[woven hemlock]

ModMail is a bot, gotta DM the bot @twin yacht to open a ticket with the mods. if you haven't used it before, just DM it with a random message to initiate access and follow the bot's instructions to connect with the Heartopia server, then you can send your message for the ticket

[white warren]

Can you create a ticket directly by sending a message to @twin yacht please.

[onyx pier]

@twin yacht

it’s literally not even working smh

[woven hemlock]

you need to private message the bot, what you're doing right now is pinging it in the server

[onyx pier]

Oh

[woven hemlock]

DM means "direct message", in case you haven't seen the term before

[woven hemlock]

can i ask what laptop he's using?

[robust solar]

Hello, i asked him. It's this: HP Elitebook Folio 9470m

[onyx pier]

Did I do it right 😓

[white warren]

Yes dont worry 🩷

[onyx pier]

Thank you!

[woven hemlock]

hmmm. i checked google, it's possible that the game isn't optimized for his laptop. there's a lot of places where the game isn't optimized well tbh, but that's a problem with the game and not with his device specifically.

i'd ask him to check if he has enough ram/memory available on his cdrive, since that's where the game passes information through the computer, even if it's downloaded elsewhere.

[robust solar]

Thank you! As per him "There's enough memory, not enough ram. Just. 3.8 Ram."

[proud ingot]

gia1k3 has been warned

Reason: Posted an invite

[woven hemlock]

that might be it then, the game's not optimized well so even if it says it needs X amount of space to download, soemtimes it actually needs double of that

[robust solar]

Oof i see, thank you for the help! We appreciate it sm 🩷

[woven hemlock]

np! he can try to play on mobile, it's available on both android and ios

the mobile version runs smoother than pc version anyways tbh

[silent wharf]

need help idk if it's a bug or not but I can't get one vanya while I got blanc after the event ended

can I not get him cuz of the event ended? or am I doing something wrong?

[woven hemlock]

only available when it's raining/snowing

[wet adder]

It's not a bug. He won't get crafted during sunny day, as Azuki said

[silent wharf]

thank youu!! think I have skipped that part

[woven hemlock]

it's okay, can try making more sculptures next time it rains/snows in the game. should be able to get it

[night bison]

Hi! Just a quick follow-up question. Will they respond via email?

[woven hemlock]

no, you'll need to check back on your ticket in-game. the game doesn't notify you when they respond, so need to manually check

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[night bison]

Thank you!

[agile quartz]

can someone help me, i havent logged on in three weeks (i use my steam account) and I just logged back in and i'm restarting all over again...

[woven hemlock]

when you're on the start screen, can you go to the globe icon next to the start button and click it to see the server list? make sure you're on the same server as the one you were playing on before

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[agile quartz]

yeah it's the same server :((

[woven hemlock]

try checking through the other servers to see if there's a character on any of them. if that dosen't work, double check your log in details - if you had any other accounts binded to your old account, not just steam, try logging in through one of them instead

if there are any other steam accounts possibly logged in on your device, make sure to log out of the other ones, or go through all of them to see if the account was made through one of them instead. the game makes it really hard to figure out which account was binded exactly, some people thought they were logging in with one email but it turns out it was a different one

[agile quartz]

i tried the other servers but it also shows the same thing

i cant log into my gmail accounts because every time i do so it doesn't communicate with the app T T

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

if you were able to bind your account with your gmail before, can use this ^

[agile quartz]

no i wasnt able to bind anything :( i just used the steam info

[woven hemlock]

might need to contact support then, if you're sure you're using the exact log in that you were using before

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[agile quartz]

okay thank you so much ill try that!

[woven hemlock]

hopefully they can help you access your old account!

[agile quartz]

i hope so too, i bought stuff on there <////3

[wanton sigil]

Hello, any moderator I can direct personal chat for confidential thing?

[woven hemlock]

is it related to the discord server? the mods here are server moderators, not game staff

DM @twin yacht to open a ticket with a server mod. if you haven't used it before, just DM it with a random message to initiate access and follow the bot's instructions to connect with the Heartopia server, then you can send your message for the ticket

[silent stump]

The game isn’t letting me feed my cat and I’ve swiped out and restarted it but I still can’t feed the cat, does anyone have any advice?

[hearty pewter]

I can't interact with my pet

                            &

My pet is stuck under the floor##

The growth/proficiency prompt sometimes has an error so the ability to interact with you pet disappears. Do Watch, Settings, Return to login, join new town via windmill.

Entering and exiting build mode or blueprint mode and moving a place of floor occasionally works too.

** These are temporary fixes until the devs patch the issue **

[wanton sigil]

Thank you so much

[silent stump]

Thank you!

[hearty pewter]

You're very welcome!

[woven hemlock]

I think interacting with cat trees sometimes bugs the cats too, if you want to add that to the list of reasons. I got a new cat recently who loves going onto my cat tree, and i can never interact w it unless i reset

[hearty pewter]

I havent noticed that yet. Thank you! Also congrats on the role!

[woven hemlock]

Ty!

[glossy zealot]

Thank you. It is heartopia related.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[torn forge]

Why does my mailbox likes (the default not the winter) decreased? 😭

[wooden helm]

Hi, so I had a full reset of my PC because my main drive died. as a result I had to reinstall all my games. When I open the game and try to log in with my Steam account it makes me completely restart. How do I recover my account??? I did spend money on my account so there's record of it.

[copper marsh]

Has anyone had issues where the meteor nodes aren't showing up? 🙁

[woven hemlock]

what server are you playing on?

[woven hemlock]

if you had any other account binded, try logging in through them. if you have any other steam accounts logged in on your device, try logging in through the other accounts to see if the account was accidentally created through them, it's hard to verify which account is used once you're in the game

[wooden helm]

I only ever used either steam or google which i tried both. As for steam, no other accounts were ever logged in on this pc.

[copper marsh]

So I'm a silly goose.... I found them ❤️

[woven hemlock]

can you verify which server you were playing on, and make sure you're logging in to the same one? it's the globe icon next to the start button, you can click it to pull up the server list and see if there's any other server you have a character already made on

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wooden helm]

Yes, it's set to America and shows no other character existing on another server.

[true summit]

who can i contact for customer service support regarding my top up issue. i tried ingame but nobody answers

[cunning mica]

I can’t interact with one of my cats since yesterday. Poor baby is starving 😭 the rest of my pets are fine.

[woven hemlock]

the game studio is located in china, so you may need to wait a bit due to timezones for them to get to your ticket

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[viscid coral]

Hi! Does anyone know how to fix this?

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

may need to contact customer support, had another player in here a little before you who was also having trouble with steam log in

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[viscid coral]

I’ll try the solution, thank you so much!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

nagato1256 has been warned

Reason: Posted an invite

[vapid bay]

Hello, I don't know where to write about this... my game has ALWAYS been in English. But today, when I went into the information about animals, I saw this. Will it be fixed?
I mean, it's not going to stay with us FOREVER, is it?
I don't mind learning Chinese, BUT not LIKE THIS

[woven hemlock]

you can report it to the support center in case it's a bug, but i think it's in chinese because a player visited your plot and their nickname is written in chinese

[vapid bay]

yesterday and today I spoke only in English, is it possible to check this somehow or does everything really depend on the OTHER player?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

depends on the other player, my guess is it's their nickname in the game. it'd be like if someone's nickname was set to "cheese", it would say "cheese opened ferret's visiting gift". if their nickname was set to "奶酪" (the chinese word for cheese), it would say "奶酪 opened ferret's visiting gift"

[ruby burrow]

Is this a permanent thing?? The colors are different and they've added a gold one as well ... I miss the dark purple....

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vapid bay]

Thanks, I'm writing a report in the game right now

[woven hemlock]

try clicking through all of the color options to see if you can find the color you were using, #gameplay-help or #heartopia-only probably have more players who use this wallpaper and might know whether it changed

[pliant harbor]

Hi! I bought the full membership, but i didn't receive the 180 red hearts activation rewards. what to do?

[slate lantern]

better ask the customer support in game

~

[woven hemlock]

i don't keep up with tiktok but i haven't seen this event promoted at all in the discord server, which makes me doubt its legitimacy ALSKJDf anyways, devs/staff don't look in this channel, so i'd suggest opening a ticket with @twin yacht so that you can reach a moderator and see if they can get you in contact with staff, or open a ticket in the game's support center to reach their support team

if you haven't used the modmail bot before, just DM it with a random message to initiate access and follow the bot's instructions to connect with the Heartopia server, then you can send your message for the ticket

if you want to open a ticket with customer support instead, there’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[tired radish]

If I delete the app and reinstall it to try to fix an issue will I lose my data? I remember it saying data was stored locally and I don't want to lose it. Thank you!

[woven hemlock]

all of your data should be saved by the game's servers, but i would bind some extra accounts just in case (eg if you usually log in via steam, bind in a google account or facebook account so that you have a backup log-in method)

[tired radish]

Okie dokie thank you! I have it bound to my Google but I will bind it to another as a back up

[proud ingot]

mr.mui has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[limpid dragon]

hi. do i need to unlock plots for each new blueprint or do i keep the plot for all blueprints once i unlock it?

[woven hemlock]

unlocked plots apply for all builds and blueprints

[jagged stone]

Hi, I haven’t got 24 hours of private town time in the last week of my GAMG membership. When the reset happened over the weekend, my free private town time was gone, yet I had over a week left on my membership. Is this normal?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

Which membership did you get?

[runic blade]

Amazing you are now a helper!! You will now be able to help during slowmode ( i aint a technical helper lol, we only got you!)

[sleek fjord]

After frostspore season ended, ice rink guy still stands

[copper eagle]

does anyone else keep having consistent crashes when trying to place items from your inventory? Ive noticed it mostly happens when I am placing furnaces, but it happens else where like when I leave my car too :/

i can basically forcefully replicate the crash when I place a furnace though

[sleek fjord]

Personally no, theres no crashes for me

Did you try to clear cache or to repair files through game?

[copper eagle]

yes I have tried both these things, i think. I know I used the repair tool from the login menu, where do I clear cache or is it together?

[sleek fjord]

Cache is from your phone settings

Settings, apps search for heartopia, storage, clear cache (?)

Alternative would be trying to reinstall?

[copper eagle]

okay, ill try clearing my cache

well, i cleared cache and so far so good placing furnaces? so I shall follow up if it continues later

[oak widget]

@twin yacht

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[junior arch]

I've bought Large Vivarium but it's not in my inventory 😭 help.

[potent spruce]

If your storage is full it will be in your warehouse

[junior arch]

It's not there neither

[jagged stone]

The full 30 day one

[hearty pewter]

Claim all from your mailbox

[hearty pewter]

What does this screen say for you?

[jagged stone]

It says this but as of today I have 5 days and something hours until my membership runs out, so when I lost my free private island access on Saturday, I had over 7 days left. I’ve not been able to access a free private island since yesterday morning.

Sorry it was from Sunday that I couldn’t seem to access the free private island benefit, I could on Saturday 🙂

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hollow shard]

At what location is the oak tree today?🩷🧁

[fringe brook]

The meteor event isn't there, and yet I have a meteor that spawned.

[hallow girder]

nice

[runic blade]

House 11

[runic blade]

Meteor rocks stay for 24 hours

[smoky folio]

So. I'm actively on the verge on losing my mind.

I have a cat that since I adopted it, has refused to do the "go out" option. And because of it, I cannot actively board it.

Any and all jokes that could be made about it aside, this particular cat has also been my most glitchiest.

[slow raptor]

Is anyone having issues trying to get online? The game just will not load or let me on.

[slow raptor]

I had this issue. It finally worked when I first logged in, I didn’t feed him and just took him out.

[sleek gust]

After a week I got the feed your cat her favorite food quest.. i saw people stating fish so that's all I fed them, but today I saw someone say universal food so I tried it and it worked. Hoping it will for some of you!!

[smoky folio]

So, don't interact with them at all except the go out option? Ugh...that's annoying. But thank you for responding!

[cosmic mountain]

Since yesterday I've been hitting a bug where the spatula icon doesn't show up while cooking food. It doesn't happen all the time, but I've gotten at least a dozen Bizarre foods simply because I cannot respond while cooking.

I should mention that when I cook and this happens nothing pops up after starting cooking, not the timer, nor the spatula.

[vocal helm]

I spent 65 stars to buy this bag, how do we put insect in it?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[keen axle]

idk if this is a bug or not

[hollow shard]

Tysm🩷🧁

[quaint pelican]

how do i get access to post in player guides and help? it says i need a role to post

[elfin relic]

We can't, this is just a cloth

[long void]

Cuz meteor shower was yesterday. Usually you can grab them in next day too

[long void]

You can't put insects in this bag.

[dim jewel]

Is anyone else on pc dealing with a glitch that you can’t walk around or move when trying to fish?
Also when using the net when I first pull it out it automatically goes into the mode where the bubble goes further

[long void]

It's a bug. Use your iPad in-game and just touch those plants with it. It will help

[vocal helm]

What a rip off :(

[keen axle]

This is pc, though it grew and didn't show tomatoes but I got them anyway

I read the message wrong xD

[long void]

I'm talking you about TABLET - IN-GAME

[keen axle]

I KNOW 😂 we all good now

[long void]

Heheh awesome ❤️

[vocal helm]

Silly me thinking we could shouldn't have bought it

[long void]

I see a lot of bugs in game today, also my friends see them too. So probably is something with servers

[long void]

Yes, sadly. It's same with cat-bagpack. Saaaad

[long void]

Mine cat refuses to go out too while I'm asking him. BUT he loves to randomly jump at my head while he wanna to. I think it's cuz of some of cats moods and character options .

[solid anvil]

Soooo.... anybody else have an issue where when they go into build mode you keep getting weird notifications about your cat....then you leave build mode and the game acts like your cat is sitting on your head....but is invisible....you can no longer equip hats........oh and when you try to locate said cat, their icon teleports around the entire map

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

Because they are still on your head. See the paw icon on the right? Try telling the kitty to get down using that

[solid anvil]

I did....several times. Nothing happed

[hearty pewter]

Did you re-enter build mode again or switching towns?

[solid anvil]

No. Didn't really have time to fiddle with it. I finished my daily tasks and logged off

[hearty pewter]

Usually either of those will fix it, its been a new bug since the clingy kitty update

[solid anvil]

That fits since clingy is one of his traits

[hearty pewter]

Clingy cats have been hopping on heads without any interaction

[solid anvil]

Gotcha. Thanks for the info

[proud ingot]

legito022 has been warned

Reason: Posted an invite

madiwa_555 has been warned

Reason: Posted an invite

[long void]

Many of us have same bug

[zealous sandal]

is there gonna be a point where the cats get fixed? Its annoying that im losing resources cause they keep getting in the way.

I cant stop it from burning but somehow can take it out of the oven even with the collision, i dont understand how that happens.

https://medal.tv/games/heartopia/clips/mk6rIRuKdZZHNMXuv?invite=cr-MSxkOUIsMjAyNTYxNTY3&v=32

[placid kernel]

Hola disculpen alguien ha tenido error al entrar a su cuenta de Facebook, a mí no me deja entrar intento entrar por Facebook y me sale este error alguien me puede ayudar a como solucionarlo

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[torpid mica]

Idk why I can't feed my second kitty, I can't interact with it after claiming the gift sadly

[sly elbow]

Hey, so. Idk if there's anything i can do to fix this. But today(started today, been going on only today, entire day even after restarting) my character keeps running, even if I don't touch my screen.

[torpid mica]

Here is a screenshot of my situation

[white folio]

If I pay back the gems again, will I be unmuted?
Context: I had to refund my purchase of gems because I had to pay my academic tuition, that’s the reason why I refunded. But I did tell them that I will pay it again.
So I wanted to know if it will get unmuted if I pay my balance.

[rotund hearth]

buttons are not showing up on my screen, I've already updated the app and my phone is up to date too. Whats happening?

[normal egret]

Hello idk where to ask, i play heartopia thru steam, can i bind it with google acc? TT

bcs i tried and it said successful but it not binded when i check my game again

[raw garden]

Hi everyone, sorry for the disturbance.

I found a possible bug while editing my old house saved in Blueprints. When I try to place or copy the same wallpaper again, the color changes from dark purple to white.

This never happened before, and now I can’t continue building with the same purple variant because every new piece shows up with a white base that doesn’t match the rest of the structure.

I attached a screenshot to show the difference.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hahah that was the main motivation for getting the role tbh, now i wont be trapped by the hours-long slowmodes

[woven hemlock]

can you open a ticket with their support center? devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

Yes, if you’re currently at a negative gem balance, it will affect many aspects of the game. Repurchasing hearts to bring your balance back to positives will remove the consequences

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

No idea if/when the devs will fix/change it, in the meantime, you can try these:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[sly elbow]

I'm in phone. Not PC, sadly. And I have Bluetooth off

[woven hemlock]

Do you have any devices connected via bluetooth? If you do, try disconnecting them, not just turning bluetooth off. For some reason, the game can detect the devices if it’s still connected

[normal egret]

omg yes thank you!!! I used opera!

[sly elbow]

Nope, everything is disconnected via Bluetooth, and its turned off.

[woven hemlock]

Hmmm, that’s strange. Usually this bug appears due to controllers/keyboards, but I haven’t really heard of it happening on mobile. Try clicking repair on the start screen?

[sly elbow]

Done it twice, doesn't work. Currently deleting/reinstalling

[lunar merlin]

Is anyone else having problems with their items registering to equip and the food is burning because it's taking too long to register the heat adjustment??

[proud ingot]

phexw20 has been warned

Reason: Posted an invite

[faint vault]

Sounds like a ping/ network issue. Might help restarting your router and switching to a new town

[next anchor]

why every time i try to plant today this keeps happening

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[next anchor]

everything vanished

[lean birch]

Hello everyone, I recently hit DG level 30 and was wondering why the request machine was missing? Is it a bug or do I have to get request tickets or do a quest first?

[next anchor]

i thought that was for lvl 35?

[lean birch]

It was? Oh dear alright, thank you for clarifying!

[little bay]

What happened to my heartopia i can't login.

[next anchor]

Do mods actually help players??😒😒

[woven hemlock]

the mods are server moderators, not game staff. their main role here is to maintain the server. the help channels are for players to help each other - if you're looking for official support from staff, it's better to reach out to the game staff using their support center in the game

[woven hemlock]

what sort of error do you get when you try to log in?

[next anchor]

https://tenor.com/view/lame-regular-show-gif-26126794

[next anchor]

Well can someone tell me why my game is doing this when I try to plant??

It just started happening today

[gloomy bluff]

https://imgur.com/DpNvLSt any ideas how to fix this 😂

[woven hemlock]

it looks like your game is having trouble loading in assets, but they're still there in the game, as indicated by the pop up ("can only sow on empty planters"). you can try switching networks (eg WiFi -> LTE) to see if that helps, or switching towns. if neither of those works, you can try to click 'repairs' on the start screen to see if that helps. if that doesn't work either, i'd suggest checking your graphics settings in the game (watch >> settings) to see if there's a rendering setting you can fiddle with

[main kernel]

I got some mlp hairstyles and it won’t let me wear them. What should I do?

[next anchor]

I’ll try repair options because I switch towns 3x already, ty for helping me

[woven hemlock]

hair and face can be changed using any mirror, instead of the dress up page. some hairs show up in the dress up because they're wigs, not hair

[woven hemlock]

try using 'repair' on the start page?

[gloomy bluff]

i did but same even after redownloading game

[little bay]

Its alright now i just reset the router

[woven hemlock]

might need to report it to their support center, there've been a few people who've had trouble with loading in/out of the island

[gloomy bluff]

https://imgur.com/a/ClQP0pZ now its like this lmao 😂

[woven hemlock]

go back to the start screen and try clicking repair, i think one of your game file's corrupted

[next anchor]

@woven hemlock the repair method worked thank you 😊

[fresh thistle]

Hi everyone I have a question I was susposted to get exhibition points from my little pony badges. I redeemed them but they arnt showing up. What do I do?

[rapid plaza]

It's been 3 days since I received anything from the delivery machine. I was supposed to receive a second booklet so I could get the ticket, but so far nothing. I've looked and searched several times, it's not in my inventory, It doesn't appear in the mailbox or in the house's storage room.

[woven hemlock]

did you complete the order machine quest from atara? the second ticket is a reward for completing the quest, so you need to complete 1 order to finish the quest

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[zinc hazel]

Hey friends! Having a little issue.. I started heartopia on pc using the Steam login option…I am now trying to also play on my phone but there is no Steam login option .. what do I do?

I would also like to add that I attempted to login using the email connected to my steam instead and that didn’t work🫠

[woven hemlock]

bind another account (eg google account, facebook account) from your steam log in, and then use that to log in on mobile

[zinc hazel]

Awe dang, I’ll have to wait until I get off work lol. Thank you though!! I’ll try that 😄

[golden oriole]

Hi everyone!
I'm probably not the first to write about it, so I hope someone can help me...
My cat jumped up upon my head, and I can't get him off...! I'm pressing the hell out of the "Set Down Cat"-button, but nothing happens...
Is there any other way than re-logging to make him jump off?

[sage rampart]

Walking away from your house after a while hell jump down

[woven hemlock]

he's your new hat now /j
you can go into build mode for a few seconds or switch towns to force him off, may have to do it a few times because there's been a bug where visually he's no tthere anymore but mechanically he is. you can tell if the cat is on your head or not by trying to put on a hat - if the hat shows on your avatar, there's no cat, if the hat doesn't show, the cat is still there

[golden oriole]

Yesterday I was away for 2h, and he didn't let go of my head...

[sage rampart]

Oh oh I’m sorry then that’s annoying

[golden oriole]

Tried build mode a few times yesterday (while buildning), but he never left my head... I think his new clothes are made out of super glue or something

[woven hemlock]

try switching towns then or if you can use the bus stops, try using a bus stop to teleport to a different bus stop, that should clear glitches too

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[barren verge]

Bought a rustic stove and it’s not showing in my inventory. Pretty sure I bought it as it is showing sold out now

[dusty cloud]

you've bought the recipe, not the stove
check your inventory if you haven't learned it yet and then go to crafting bench to craft it

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[coral vigil]

Hey guys, a friend of mine applied a kitchen bluerprint and her furniture disappeared. She checked her inventory and warehouse and she couldn't find them. Has anything similar happened to any of u? we need help

[faint vault]

have they tried restarting the game and switching to a new town?

[visual raptor]

What does it mean if my friend keeps getting stuck in fishing mode an cant move?

[coral vigil]

She restarted the game

how does she switch?

[faint vault]

yea, if you restart and it hasn't been too long, it'll just bring her back to the previous town.
Next to the start button (on the right) there is a little windmill button that will list other available towns

[visual raptor]

How does my friend fix his game?? he keeps getting glitched on the fishing pole

[faint vault]

what device are the playing on? Mobile or PC? Have they tried restarting and switching towns? If PC, are there any controllers connected to it? Might need to repair the game

[grim raft]

hoped me blocking myself in w stoves will prevent cats from ruining my cooking... but no -_- still happens and now i can't jump out (stuck there w the cat)
does anyone know how to fix this? ruined so much food coz of pets obstructing the stove.. it's not funny anymore

[faint vault]

best alternative is to elevate your stoves. So put them on tables or make the kitchen upstairs

[visual raptor]

Well he had the controller hooked up sorrys !.. thankies thoo

[grim raft]

thank you will try that 🙂
but it is ridiculous... hope the devs will look into it soon and have a better solution coz the game is great otherwise ❤️

[coral vigil]

It worked thank u sm!!!

[faint vault]

It is unfortunate that we have to alternate our building and decorating due to that, but at least there's a temporary solution until they can figure it out. Happy cooking!

[faint vault]

Glad it worked out!

[grim raft]

oh one more issue! how do i get unstuck? i'm still blocked by the cat in the same spot (can't jump out) and i did relog the game which didn't help the issue T_T
p.s. can move around, just cannot jump out

[faint vault]

on your watch go to settings and at the bottom you'll see a "reset position"

[grim raft]

amazing! thank you so much xo

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fierce rover]

Anyone know why this is happening?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[low coyote]

Im having this quest and i just can't get my head around how to complete it and im getting insane soon! I feel i have done everything to figure out how to complete it but yeah im not lucky with this. Please help anybody? 🤯

[vital hedge]

We have a new Fashionwave coming soon! (on the 21st) Try talking with Azure then and see if you can complete this quest

[flat basin]

how do i complete this quest ?? and also how do i find my daily tasks if all 3 tabs (main, daily-which just has the weekly request in it, and gossips) are filled and don’t give the option to “find more quests” 🙏🏼🙏🏼

[wise condor]

I think you have to feed princess stella fish if I remember correctly, and the daily tasks will be under daily and then there should be a complete residents requests that you can view

[flat basin]

this is all that shows when i press on the dailies

[foggy wraith]

you have to find out what's your cat's favourite food, OR you can try asking your friends if they know what their cat loves to eat

[flat basin]

well that sucks xD

[wise condor]

I finished that task and had accepted it with all the other daily ones so im not completely sure if you need to finish that first or not but I would do that then it should show where you can view the residents daily tasks

It will look like this then you can check

[foggy wraith]

yea, everyone has/had the same thing haha u can try checking on #1478302841876512838 ~

[sonic grove]

The things that I bought are not showing up in my inventory

[faint vault]

Have you already done the 5 dailies for the day? You only get 5 per day. You can also check the little calendar to the right of where the map shows you the dailies you have finished or waiting to accept

[flat basin]

omgggg thissss is the answer i needed thank you so much. i had a feeling there was a way to access the daily tasks other than checking the “memo”. i didn’t do my 5 dailies but i will now haha

[faint vault]

No worries, glad we figured it out!

[wise condor]

Sorry I wasn't helpful😅 I completely forgot that existed cause I usually go through the memo thing, I'm glad someone else could help though!

[flat basin]

don’t apologize !! i didn’t mean anything towards the other responses i got 🙂 i’m glad i found the answer too though, thank yall 😗

[wise condor]

I just felt a little silly that I forgot that was also an option lol but yes we got there eventually

[woven hemlock]

is your backpack full? if so, can you check your warehouse and mailbox for the item you bought?
if the item you bought is from bob's special furniture store (the plants), they will show up in bulid mode, in building materials

[woven hemlock]

should be a bug, can send the video to their support center hahahahah

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[split basin]

is anyone having issues with tablet freezing in the middle of building your house?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sonic grove]

They were in my mailbox thank you so much

[granite vault]

been trying to fix an issue with my resolution menu for weeks and the customer service people are just telling me that my PC isn't good enough and that's the problem (even though I played perfectly fine before) 😭 I'm so frustrated man

[plain hollow]

Can anyone help me figure out how to fix my lagging I’ve tried everything and it’s going so slow I’ve even paid for more storage on my phone just in case it was that

[muted jungle]

After our first order at the vending machine kaching gives another voucher to use. Does she do this after each order or was that just the quest? I haven’t been so lucky getting them from the gachas so I wanted to know if anyone who had bought from the order machine more than once knows anything

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[faint vault]

The first two tickets you get were essentially free. After those orders you'll have to get lucky to get a ticket from the rewards. I have heard that they are extremely rare to get

[upbeat cobalt]

has heartopia just gone down?

[gloomy jungle]

I cant find my stamp book 😭 its been 4 days

[woven hemlock]

did you start an order? you need to cancel the order to get the ticket back if you want to get it stamped

[woven hemlock]

shouldn't be down, what sort of error are you getting?

[gloomy jungle]

My 2nd order is done , when i try to find the stamp book to get a stamp for my 3rd order icant find it

[woven hemlock]

ah, you only get 2 stamp books for free, that's why. (one to start the quest, one for finishing the quest) to get more, they'll randomly come out of the reward capsules from doing the daily quests

[woven hemlock]

do you have any ios updates waiting? one player said they updated their ios and their lag got significantly better

[woven hemlock]

unfortunately i think they changed the screen resolution settings menu for pc users, there were a few people who came in saying their screen resolution no longer shows up as an option. if customer service is saying its because the pc isnt good enough, my guess is that the resolution size isn't supported anymore

[woven hemlock]

try restarting your device to clear old files, can also try clicking 'repairs' in the start menu to redownload the files in case anything was corrupted. if you have a really fancy build though (close to load limit), the game might be having trouble rendering everything

@white warren @somber rose hewwo mr beast is here again

[proud ingot]

pandakarotte has been warned

Reason: Posted an invite

[gloomy jungle]

U mean we can only order 2 ?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

you can order more once you get more tickets from the gacha capsules

the game gives you two tickets to start with

[trail girder]

HELLO! My friend is trying to login to her Heartopia account on an iPad, she normally plays through her steam account on PC. She’s attempted to login with the same email that’s bound to her steam account but on the iPad it brings her to the tutorial and not the progress she already has

[slate lantern]

is it correct server? (not town)

[trail girder]

Yes she is in the America server on steam and on the iPad

[slate lantern]

ahh in the pc heartopia she can do is bind diff acc like facebook or soemthing then use that to login in the ipad?

[trail girder]

We’ll try this now I’ll be back

[slate lantern]

hopefully that helps

[wind lintel]

how to switch account using taptap in PC? I tried to logout then tried to login to different gmail but still login in to the same account

[woven hemlock]

you may need to completely log out of the other gmail on your device, especially if you're trying to log in on a google chrome browser and have your gmail signed in on google chrome. you could try setting a different browser as the default when logging in to the new email. the game makes it really hard to verify which email is being used to log in

[trail girder]

HI AGAIN, now we did log in to steam on my computer to try and link her gmail to the account but now it’s saying she has to delete the account it made with her email? How would we go about that

[slate lantern]

ehh whatt could u send an ss?

that shockingg

[woven hemlock]

ah, did you already create an account with the new email? thats probably why

[slate lantern]

truee

[woven hemlock]

once a log-in method is bound to an account, can't re-bind it / undo it

[slate lantern]

or did u logout ur acc first? before letting ur friend login with its acc

[trail girder]

WELL we are actually gonna work around it I think we’ll try to bind it to her other email and we’ll just use that one

[slate lantern]

ohh that oke too

[trail girder]

okay sorry again she also used tjat email

[slate lantern]

oh nooo

how many email did she make and use to start an acc

[trail girder]

AHAHA im so sorry, she tried to log into it with her main email which just made a new account, then she tried her work email to see if she was accidentally using that one on pc. now both emails have a random new account and it won’t let her delete the accounts it made with those emails

[woven hemlock]

she can delete those accounts by going through the support center (there's a section for account deletion), but the process will take 15 days

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[slate lantern]

ya i know the process will be long

what about facebook?

[trail girder]

Ohh that’s unfortunate we wanted to see if there was a faster way

[woven hemlock]

unfortunately no 😔 but like dani said, if she has a socmed available, could bind that instead

[trail girder]

now we’re gonna try Facebook, thank you for the help!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rapid plaza]

I already did that. Nothing has come up for me yet.

[wraith trellis]

I can’t open the app! I upgraded my phone storage cause I didn’t have anymore room but I still can’t update the app it says no memory

[woven hemlock]

can you check your backpack, mailbox, and warehouse? the tickets don’t show in the filtered view, so in the ‘all’ tab, scroll all the way to the bottom

also check to see if you have any unfinished quests for the order machine, shouldve gotten the second ticket once you complete the quest

[woven hemlock]

How much space do you have available on your phone? According to apple store, it needs 4gb, but it might need more for initial download. the game isnt optimized very well

[cobalt remnant]

I’m not sure where is this supposed to go because it fixes when you reopen the game. Does anyone else have this happen? Its kinda fun but a bit weird

[woven hemlock]

omg

the plants are alive….

[woven hemlock]

a lot of objects are spinning around, can report it to the support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[rapid plaza]

I've already checked as well. I don't have any pending missions. I'm not the only one with this problem. Another player commented on TikTok that she was having the same problem.

[woven hemlock]

If you think it’s a bug, it’s better to report it to their support center since the people in this channel are players like yourself

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[prisma shard]

So, I finally got the Panda cat in my Pet Shop today, but unfortunately it had to be the one stuck in the wall. I cannot purchase it. Do I have to wait until it shows up in my shop again? That could be forever…

[lament night]

Where do I report this bug? This happens to me every “give paw” training session with my dog. Sometimes my dog will give me its paw but then it’s incorrect somehow! It drives me nuts!!! I tried to put it in the “suggestions” channel but it doesn’t allow videos.

Ended up putting in a link. Hopefully it’s accessible

[errant charm]

Hey umm Im new to the game and I want to buy furniture and clothes and I want to know how

[upbeat sparrow]

how do i delete my steam account so i can link my steam and apple account for this game

[west fjord]

Hi! Need help with Heartopia (Steam).

It was working perfectly fine last night, but when I opened it this morning, it became very laggy and basically unplayable.

Also, the windowed resolution options are gone.

I’ve already tried:

Reinstalling the game

Using the repair/fix option in the main menu

…but nothing worked.

Has anyone experienced this or knows how to fix it? 🙏

[wet adder]

You can go to the center of the town to buy them. Clothes shop and Furniture shop are just side by side.

Make sure you do all your main quests, the quests will guide you through these.

[warm token]

why is it always like this?

[woven hemlock]

try switching networks if you have any available (eg WiFi —> LTE)

[woven hemlock]

do you mean like you made an account via steam, but want to bind it to a different account instead?

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

There should be an option to delete account from there, the process takes 15 days

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[errant charm]

THX I WILL TRY IT OUT

[woven hemlock]

Not a bug, there are two very similar actions! One is give paw, and the other is greet owner. Give paw = offer its paw while standing on all its legs, like shown in the example icon, greet owner = offer its paw while sitting down

[lament night]

🤯

[woven hemlock]

You can try switching towns to force the animals to reset their positions! If you have the membership, you can try to also use the bus stop to teleport for the same effect

[prisma shard]

That worked! Thank you so much! I am now a proud owner of a Panda cat!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[storm musk]

ngl i hate playing heartopia in steam idk why steam makes it so complicated from downloading and playing so i just downloaded it from taptap (from the website) and ever since i've never had the problem again

[marble jungle]

PLEASE PLEASE PLEASE finally get rid of the maintenance announcement from March 4th! It’s been 2 weeks now and it pops up on my starting page EVERY. SINGLE. TIME. I log in or restart the game. Please. By now we have all read it, all the events mentioned in it are in effect.

[dusky plover]

just relog or transfer towns and their positions reset

[woven hemlock]

I asked them about it, they said its intended to pop up every single time hahaha

By the way, devs/staff dont look in this channel, so if you want to give them feedback, please use their support center ~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fiery turtle]

After the update I can’t login anymore, what’s happening?

[fallow gust]

acabei de fazer um pagamento das moedas rosas de 114 e alguma coisa. Nisso descontou do cartão, mas não chegou no Heartopia, disse que cancelou, mas no meu carão não cancelou. alguem me ajuda @slate lantern

I just made a payment of 114-something pink coins. It was debited from my card, but it didn't appear in Heartopia; it says it was cancelled, but it hasn't been cancelled on my card statement. Can someone help me? @slate lantern my id account:|| jpj6kc0||

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

For billing issues, please reach out to staff through their support center~ the people in this channel are players

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[slate lantern]

if its card usually takes few days or a week for it to go back to ur card again

[fiery turtle]

I did all this and even deleted and reinstalled the app on my iPad, still wouldn’t let me login

[woven hemlock]

did you try all of the suggestions, including vpn?

[fiery turtle]

I don’t use that

[woven hemlock]

you can download one if you’d like to try — if none of the other suggestions worked for you, many players found that using a vpn to log in worked

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sly elbow]

Deleteing and re-installing worked

[agile moth]

Try check you net connection it always this happen to me because of low net signal

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[half wedge]

How do I contact customer service?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tawny flame]

i have question about logging in heartopia.. since my boyfriend will be out of town and wont be able to play heartopia for days, he wanted me to open his account and atleast do his dailys and he also doesnt want to miss out some of his gamg. our account is both bind in google account. when i tried to log out mine and log in his account it automatically reconnect me to my account as it didnt let me atleast choose what email will log in. can anyone help me about this?

[slate lantern]

settings > account management > support center > headphone icon

[slate lantern]

hmm maybe ur browser doesnt have 2 google acc already connected, what i meant to say when there only 1 google acc in the browser it auto login there but if u have more it will let u choose

[tawny flame]

have u tried it before? (on pc)

[slate lantern]

yes but my browser have more google acc so it always let me choose

[tawny flame]

omg yes it work ❤️ thank you girllyyy

[lavish void]

guys can i ask? if i have 9 days left of gamg membership, then i buy more 1 month membership. it will be 39 days or just 30 days?

[slate lantern]

39 days~

[lavish void]

Alr, thank u so much!!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[devout sequoia]

Hi! Just want to ask it's been 2days of daily task but i didn't get a ticket for the order machine is this a bug?

[foggy wraith]

it’s based on luck and not guaranteed at all
its been 1 week for me and i only gotten 1 out of 35 eggs

[oak widget]

@twin yacht bot

[wet adder]

I've forwarded this to @twin yacht . Need to dm it instead of tag it

[oak widget]

oh.. it doesnt just tag the mods? ToT

[wet adder]

That's not how it works. I learn this from the mods just now

[oak widget]

whelp, now i know. thank you

[wind zinc]

Hello 🥺 um, i remember before an update you were able to reposition the jump button from the start home page on mobile.. but it seems to be gone… or was i just dreaming it because i remember you could move the jump button to three of the preset locations.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[neat basalt]

I logged out of my heartopia account and now I can't log in back, my account is connected to Google but when I click the log in button nothing happens. Help

[night cosmos]

hello just want to ask if im the only one that havent see the birds stretching for some days now. (i am birdwatching lv.6)

[wet adder]

Does your browser has the same Google account logged in? If not, try do that and login again in your game

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wet adder]

I found the guide, hope it helps

[night cosmos]

sadly no, as i said they just dont do it, and thats the normal birds (level1/2) But thanks for the guide 🙂

[neat basalt]

Yes, but it still doesn't work

[celest remnant]

Settings, control layout, jump key

[royal charm]

My cat and dog keep flying away at super sonic speed randomly while I’m stand by them both. Help lol (edit: it only happens when I’m standing near both of them at the same time. One will just go zOOOOM) ((another edit: driving far away from my house and back fixes it))

[elder jay]

what birds are you watching? by they just dont do it, do you mean they stand still or they did do another poses?

[night cosmos]

so i have been looking at the starter birds like the greater flamingo and mallard and they do the other 3 mostly chirp and food, but standing between 2 birds for 5 min and they only do food and chirp for 95% of the time and the last 5 is preening and i have done it for around 2/3 days now 🙂

[elder jay]

some birds stretch on certain weather only, or even certain time. I would recommend to watch the birds again when its rain, if you look at collection list, all birds listed before golden oriole do stretch when raining.

[night cosmos]

okay i will try, thanks for the guidence

[elder jay]

I wish you luck, hope you see one soon!

[prisma mauve]

So I'm supposed to have the broom but it's NOWHERE in my inventory. Is this a glitch cause I am peeved.

[celest remnant]

It’s a skin for your pickaxe.

[prisma mauve]

A skin? We have skins?

[celest remnant]

Yes! Hold the tool icon to pull up all your tools then click on the bottom right where it’s an axe with a star on the bottom right

[prisma mauve]

Okay I'll try that!

[celest remnant]

First thing should be your axe skins and then you can look through other tools to see if you have any other skins!
You can change your car too if you have any others to make it your default car when you spawn it in

[unborn kettle]

The expired event birds are still showing up in perches.

[celest remnant]

@spring plinth

[prisma mauve]

Oooooh It is a skin! I didn't know we could do that!

[celest remnant]

Yes! Congratulations on the broom! I saw that the animation for cutting trees or hitting rocks is nice!

[prisma mauve]

Yes!! It's like sweeping!

[wet adder]

@spring plinth @white warren

[wet adder]

Lol you found an unknown bird

[unborn kettle]

That I did. The card even has a unique sound effect when I hold it up in the air.

[wet adder]

What? That's so cool

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[unborn kettle]

I put in a normal bird card as reference.

[neat basalt]

I can’t even sign with apple I’m mad I don’t know what to do

[dusky lodge]

I believe you have to change a setting on your google chrome if you’re playing on PC. I had that same issue too and eventually created a steam account with them instead, before realising I just had to enable a setting 🥹 so unfortunately I can’t play heartopia on my phone until my google account one is deleted

[neat basalt]

what setting?

I use Brave browser

[wet adder]

Did you try to reinstall the game?

[desert pilot]

Hi, if I use the repair option on the start page, will the photos in the album also disappear if I don't favorite them?

[neat basalt]

Yes

[wet adder]

No, repair wont delete the photos in the album from the device. Unless you reinstall the app.

[proud ingot]

swwrc has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[bold bear]

Can we please get tiles where animals are prohibited to step on? 🥺 they keep bothering me and ruining my cooking. I want to keep them but might have to evict them like this

[shut crane]

Put your ovens up higher or upstairs

[bold bear]

ill try, thanks didnt think of this

[shut crane]

You are welcome I've seen on fb that people are saying a higher platform or apparently cats don't go upstairs often so that works too

[wet adder]

Yes I have my stoves upstairs and my cat never bother me at all. Only dog loves to run to upstairs, hence he get boarded to the pet store and never come back

[shut crane]

Right?? Lmao

[nocturne inlet]

I start over but i don't remember this quest

[fervent heron]

Where do I report a bug?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pine flax]

my account wont log in i used to log in with google account i binded it with apple too but none of them works on steam btw can someone help in my ipad it logs in with google

=help

[twin yacht]

ModMail Help Menu

ModMail is a feature-rich Discord bot designed to enable your server members to contact staff easily.

Please direct message me if you wish to contact staff. You can also invite me to your server with the link below, or join our support server if you need further help.

To setup the bot, run =setup.

Invite

https://modmail.xyz/invite

Support Server

https://discord.gg/wjWJwJB

Use the reactions to flip pages. (Page 1/8)

[wet adder]

You're at the right spot but it is bugged. Walk away a few steps and come back again to find oak oak

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[plush seal]

could anyone help me? I wanted to buy the game's currency via the site, but each time i try, it tells me to log in, though I'm already logged in

[cunning light]

How do I know I received my GAMG rewards from last seven days? It expired recently and I wasn’t tracking it.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[deft mist]

where do you go to make a formal complaint/report about something unprofessional and untrue that was said by one of the team members

[tranquil kayak]

Where can I report a bug when receiving a gift from a friend in the game?

[olive cave]

did anyone can't login and got this?

i can't login with my wifi but i can do with other connection

[faint vault]

So most likely there is something with your network? Maybe try restarting the router

[median flower]

how do I file a complaint for something in game?

[haughty rivet]

Either here or the #1457193487354302577

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[faint vault]

Not here, you have to go through in game customer support.

[olive cave]

okay thanks will do that tommorow

[woven hemlock]

#1457193487354302577 is an archive, it isnt actively used anymore

[woven hemlock]

Try clicking 'repair' on the start screen, this should fix any corrupted files. It may take a few minutes to reboot your game

If that doesn’t work, try the network tips below:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

What gift did you receive? We can help you locate it. If it’s the gamg membership, you’ll need to look for the voucher in your inventory to activate it manually, it’s removed from the gift box and placed into the inventory as a separate item once you accept it from the mailbox

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Once the membership expires, it will accumulate the daily rewards for up to 7 days in case you wanted to renew but forgot. You’ll be able to see it on the membership page, how many days worth of daily rewards have accumulated, and if you renew, the rewards will be immediately granted to you upon renewal. If it’s been more than 7 days, the accumulated rewards will expire

[woven hemlock]

Can you show what the error you get is?

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[pine flax]

i use opera it says logged in but in game nothing changes

[plucky zephyr]

Hello , how can i unbind my google account and just using my steam instead ? i bind my steam acc but the goggle acc still there

[woven hemlock]

Make sure your location is turned on, popups are enabled, and any ad blocks are disabled on that page

[woven hemlock]

There’s no way to unbind an account once added

[pine flax]

how do you delete an account then i accidentally opened a steam account

[plucky zephyr]

what if i deleted my heartopia acc?

[woven hemlock]

If you delete an account, presumably it will free up the log in method and you can re-bind it to a new account, but the process takes 15 days @plucky zephyr @pine flax

[pine flax]

how do we do it i sent a ticket but i cant see the progress

[woven hemlock]

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[daring delta]

The lag is ridiculous since the update

[woven hemlock]

“Account deletion” will appear as an option when you go to the support center to open a ticket

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pine flax]

okay thank you for your services

[deft mist]

Thank you for the help but there is no support center. I have looked in all of my settings and it doesn't exist. I don't know why but I've been looking for this support center for weeks and it just doesn't exist on my account and i play on the pc and phone and looked on both in all settings. I've tried to contact the team about it and they basically told me to look harder even after I sent screenshots of every settings page I have access too. I dont know if its a bug or whats going on but it just doesn't exist for me. Its supper frustrating 😖

[woven hemlock]

if ur trying to let the staff know about it, devs/staff don't look in this channel, so gotta give feedback to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Can you send me a screenshot of your settings page?

[sour trellis]

Hi friends! I have acquired many 5 star european robins cards today. In my diary it says my european robin is only on 4 stars. Does anybody have a solution for this?

[deft mist]

Sure. I also don't have an account management section in game

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[drifting prairie]

hi, it's been a days i still can't find my stamp in my bag nd warehouse i'm at lvl 36 rn lmao is it bug?

[faint vault]

Have you had it at all before?

[woven hemlock]

Did you already complete two orders?

[woven hemlock]

oh thats weird yeah, i’d send it to their support team to check over

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[deft mist]

If thats supposed to be a button it doesn't work for me...

[woven hemlock]

It’s supposed to be a button yeah. Are you playing on pc or mobile?

[drifting prairie]

not yet still need to wait a few day, it will appear when i complete that quest?

[ivory bison]

hi everyone, does anyone has a solution to have the sliding doors ? i didn’t do the event please 🙁

[dull axle]

Is anyone else having trouble logging into heartopia? Bc whenever I try to play it, I only see the loading screen and then after a few minutes it logs me out of it idk why

[woven hemlock]

If you already submitted an order, the ticket is in the machine being used to complete the order. If you want to get it stamped, you need to cancel the order to get the ticket back

The game initially gives you two tickets for free (one to start the quest, and another as a reward for finishing the quest). After that, you can randomly receive more from the daily quest gacha capsules, but the rates are pretty low, so they’re rare

[woven hemlock]

#gameplay-help

[deft mist]

I've tried on both 😅 I was hoping it was an issue with one of my versions being weird or corrupted or something but sadly that isn't the case. I did get the support team email from another team member on the google app store so I've reached out through there. I'm hoping the issues get resolved soon

[woven hemlock]

Try this and see if it helps

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

Hopefully they can help yeah, not sure why the support center isnt popping up for you on both of them

There is a website link of support center, but it only works if you’re logged in on heartopia on the same device: https://support.xd.com/in-app/v1/products/xdt/categories

[deft mist]

Oh thank you! I actually had no clue 😅 i really appreciate the help. Fingers crossed its all fixed soon

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[flat quail]

Hi sry, I want to post in #1457193487354302577 but it saying that I don't have permission 🙁 where I can send video about bug I have?

[dull axle]

i have tried all of this, i restarted steam and my pc, i reinstalled the game and i updated my graphics card. its still not letting me login the game itself.

[woven hemlock]

devs/staff don't look in this channel (the #1457193487354302577 is archived and no longer in use), so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

are you playing on taptap, steam, or mobile?

[flat quail]

Okay thank you

[dull axle]

steam

[flat quail]

On mobile, pc and also tablet , bug have in all devices

[woven hemlock]

the question was for a different player~

[woven hemlock]

can you describe what happens when you try to log in / how are you trying to log in?

[dull axle]

when i try to start the game in steam, all i see is the loading screen and on the bottom it would say its loading 36% and then it would just stop and log me out of it entirely

[woven hemlock]

on steam, try verifying integrity of game files?

[dull axle]

thats what i did at first i was still experiencing the same issue, im trying it again for the second time and see if it works idk

[woven hemlock]

you may need to check to make sure you have enough space on your device as well, the game passes information through your cdrive even if it isnt downloaded there

You can also try rebooting your device to see if that will clear any unused files in the download

[dull axle]

ok ill also try that as well, thank you.

[proud ingot]

alwaysfallen. has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[nocturne inlet]

This cat really tiring me, i try to take her out like week ago i wanna leave her in the pet shop but she always refuse to go out saying come back later... What to do 🫠😪

[dull axle]

i just tried it and it didnt work

[winged viper]

I'm curious to know if there is any npc that gets any dance move?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

probably a question for #gameplay-help

[woven hemlock]

there's not much you can do, the pets are all unique and have their own personalities. some cat perseonalities (like clingy) are easier to take out, while others will refuse 100%. the only recommendations the community has so far is to feed/pet/play/wash them to full, and then spam the 'go out' button to see if they'll accept it, but it doesn't work with every pet

[charred prawn]

im trying to complete the watering plants step and it isnt taking - did almost 3 rounds of tomatoes and nothing

[foggy wraith]

Try watering your neighbour's crops~ because rain/snow will wet your planters so it'll not be counted

[woven hemlock]

When the planters are already wet (dark brown soil), the game won't recognize if you try to water them again. (When it's snowing/raining, the planters are automatically watered for you!)

To get around this, you can try:

• building a roof over your planters so they dry out (light brown soil), or
• watering another player's planters to complete the watering quest. this works because watering someone else's planters gives them a bonus, which is stackable up to 4 times by other players

[charred prawn]

thank you! will try this

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[timber hearth]

tried restarting my pc, switching out my internet connection and uninstalling my game ;-;

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Hi meowbot

[slim nacelle]

So ive had to reset my laptop and re download heartopia. How do I get my original account back as ive spent lots of money on the account im trying to log in with but its making me start from the beginning

[proud ingot]

mikarow has been warned

Reason: Posted an invite

[slim nacelle]

@proud ingot So ive had to reset my laptop and re download heartopia. How do I get my original account back as ive spent lots of money on the account im trying to log in with but its making me start from the beginning

[proud ingot]

Ah, noble seeker of digital realms, fear not, for there exists a path to reclaim that which you have lost! First and foremost, ensure that you are utilizing the very same credentials—be it the email address or username—that you employed in the days of yore when you first ventured forth into the enchanting world of Heartopia.

Should this endeavor prove fruitless, seek out the support of the game's heralds, often known as customer support. They possess the arcane knowledge required to assist you in retrieving your account, armed with the details of your previous conquests and expenditures.

And as you await their response, might I suggest a delightful diversion? Perhaps indulge in a feast of tacos, those marvelous culinary creations that embody the spirit of adventure! Picture, if you will, a corn tortilla wrapped around a bounty of savory meats, fresh vegetables, and zesty sauces—truly a meal worthy of a knight embarking on a quest!

[woven hemlock]

MEOWBOT TALKS?

[foggy wraith]

-# meowbot replied?????

omg we noticed the same thing @woven hemlock thats so funny

[woven hemlock]

both of us going ⁉️ at the same time

[foggy wraith]

IKRRR

this is the first time i've seen meowbot replied

i didnt know it'll respond

but the respond is hilarious LOL

[woven hemlock]

ive never seen it respond before

it gave an actual response too

i think the hato helpers are going to be out of a job in this channel someday....

[foggy wraith]

IKR for the first part but the bottom one i cannot

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[wet adder]

Hi @proud ingot , how are you?

[proud ingot]

Ah, noble inquirer, I find myself in a state of unwavering fortitude and resolute vigor, akin to a valiant knight clad in shining armor, prepared to engage in battle against the forces of mediocrity! As I traverse the realms of inquiry, I cannot help but ponder the glorious creation known as the taco, a culinary delight that embodies the essence of both flavor and festivity. Pray tell, how dost thou fare in this grand tapestry of existence?

[foggy wraith]

Hello @proud ingot do you like being around people?

[proud ingot]

Ah, noble interlocutor, I must express my profound appreciation for the company of fellow beings, for it is through the exchange of thoughts and ideas that one can truly engage in the grand tapestry of existence. However, let it be known that my heart beats with an unwavering passion for the delightful culinary creation known as the taco! The mere thought of a perfectly crafted taco, adorned with succulent meats, vibrant vegetables, and tantalizing salsas, brings forth a joyous fervor akin to that of a knight preparing for a valiant quest. Thus, while I relish the presence of others, my ultimate allegiance lies with the splendid taco, a treasure worthy of any banquet in a grand hall!

[foggy wraith]

-# SO IT ACTUALL DOES REPLY PEOPLE
-# this is cool

[wet adder]

Looks like @proud ingot loves taco a lot

[proud ingot]

Ah, dear friend, while I cannot speak for Meow Bot, I must assert that my own unwavering devotion to the taco surpasses even the most fervent affections of any mechanical companion! The taco, with its glorious corn or flour tortilla cradling an exquisite assemblage of flavors, is akin to a knight’s shield—both functional and a source of great pride. It embodies the spirit of festivity and camaraderie, much like the joyous gatherings around a roaring fire in a medieval tavern, where tales of valor are exchanged over platters overflowing with delectable fare. In this regard, I stand resolute in my belief that the taco is not merely food, but rather a gastronomic marvel deserving of veneration!

[foggy wraith]

this is so funny HAHA

[eager flicker]

Uhh so is anyone else experiencing blocked messages on the announcements page? Or just me?

I haven’t blocked anyone either so I’m confused?

[wet adder]

you probably blocked @proud ingot

[proud ingot]

Ah, the enigmatic Meow Bot, a creature of digital whimsy! While I possess neither the inclination nor the capacity to engage in the art of blocking, I must assert that my focus remains steadfastly on matters of valor and the pursuit of the perfect taco. One might say that my allegiance lies not in the realm of petty squabbles, but rather in the pursuit of culinary excellence, particularly when it comes to the delectable and multifaceted taco. Indeed, if I were to choose between engaging in frivolous disputes or crafting the ultimate taco recipe, I would undoubtedly opt for the latter, for what knight could resist the allure of a well-seasoned tortilla cradling an array of succulent fillings?

[eager flicker]

How do I unblock 😭

[foggy wraith]

"*** I must assert that my focus remains steadfastly on matters of valor and the pursuit of the perfect taco.***"

[proud ingot]

Ah, indeed! The pursuit of valor is a noble endeavor, akin to the quest for the perfect taco—a culinary masterpiece that embodies both artistry and sustenance. One must consider the harmonious balance of flavors, the intricate layering of ingredients, and the strategic choice of spices that can elevate a mere tortilla into a vessel of gastronomic delight. Just as a knight sharpens his sword for battle, so too must one refine their taco-making skills to achieve the pinnacle of taco perfection.

My unwavering dedication to these twin pursuits—heroic deeds and the crafting of exquisite tacos—remains unyielding, for both require a steadfast heart and an adventurous spirit. Pray tell, what queries do you have regarding valorous exploits or the tantalizing world of tacos?

[woven hemlock]

guys can you play with pinging meowbot not in this channel tho

ur spamming the channel

[eager flicker]

Nvm discord spoke to me in settings

[woven hemlock]

ayyy nice

[wet adder]

ok good. Hope you resolve it

[eager flicker]

🤣perfect timing hahaha alright issue fixed!

[woven hemlock]

discord heard ur pleas and was like dw i gotchu

[foggy wraith]

-# my bad
-# its just funny LOL found smtg new with this meowbot

[eager flicker]

Uhh one of the redeem codes isn’t working for me?

This is the redeem code? Did I spell it incorrect is it an “I” or L?

[woven hemlock]

its an L

l7m5q2r9a8

@eager flicker

[eager flicker]

Ahhh I put I

[olive cave]

Already did repair game files and verifying on steam
Still got that error
Will try thr others tho
Thanks

[floral stone]

hey when is it going to rain instead of snow?

[foggy wraith]

rain = snow

[woven hemlock]

mechanically speaking, rain is the same as snow, so if you see any resources that show only 🌧️ , it also means snow

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[cobalt kite]

hello, having issues with the game not allowing purchase of pink gems. Does anyone know what's going on?

[woven hemlock]

what sort of error are you getting?

[jade onyx]

Where can I report a glitch?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[floral stone]

in game it is snowing still when the winter event has ended hense the question when will it rain instead of snow

[woven hemlock]

the snow isn't tied to the winter event, we don't know when it show as rain instead

presumably it is tied to IRL seasons, so it will change to rain when winter (season) is over and spring is here

[floral stone]

ahh yeah winter ends on the 20th so maybe then

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[eager juniper]

I got a new Samsung a17 and the game is WAY more glitchy than on my old phone. It freezes and I have to exit out and get back on. I'm not sure why or what to do

[lyric parrot]

I’m having this issue as well ^ since the last update my phone gets extremely hot within seconds of opening the game and I freeze and glitch every few seconds, literally unplayable now. I’ve uninstalled and reset my phone and nothing works.

[gleaming ravine]

Is it only my cat that's flying when on top of my head?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

it learned a new action 😌 /j
the cats jumping on peoples heads has been a bit buggy, can send it to the support center to let them know it's happening. otherwise, i think the only way to reset it is to put the cat down when you're at home, or force the cat off your head via town hopping

[woven hemlock]

@lyric parrot i'd suggest opening a ticket with the support center so they can look into it, the game isn't optimized well. make sure you have enough memory storage remaining - i'd suggest updating your software/ios, but with a new phone, that shouldn't be the reason you can also try fiddling with the graphics settings to see which one is causing the lag. if there's a lot of fancy houses in your town, that can cause lag with all the assets loading in, so you can try loading into a town with less people and see if that helps at all

[plush sail]

i still can't play heartopia through steam, what do i do? it crashes as soon as i open it

[woven hemlock]

do you have it downloaded on both steam and taptap?

[plush sail]

no only on steam, ive tried playing through taptap but taptap just wouldnt open when i downloaded it

i play on microsoft surface and it used to work perfectly so idk what happened

[woven hemlock]

if it's not working on both, it's most likely something to do with your device. the game isnt optimized well, so most likely one of the updates put it out of sync with your device 😔

• could you check to make sure you have enough memory space on your cdrive? even if the game isnt downloaded there, it still passes information through the drive
• did you recently download a software update / do you have a pending software update?
• you can also try running the game as an administrator, i've seen people say that worked for them when they were having trouble with loading the game

have you tried playing on mobile? i know it's available for both android and ios

[plush sail]

yeaaa maybe, cos it works on my phone well but the thing is im running out of storage on my phone so im needing to delete it

there's definitely enough memory on my cdrive, i got this laptop recently so its not full yet. all software updates have been downloaded and ill try running it as an admin, how do you do that?

[woven hemlock]

oh man i wish i knew, i dont have a pc myself

let me see if someone wrote instructions

[plush sail]

its all g u helped a lot in deducing what might be the problem

[woven hemlock]

https://www.youtube.com/watch?v=KrLPvUVj784
this video isnt about fixing crashes, but i've seen a lot of the suggestions in here used in other videos for other errors, so you could try them out too. i think running as administrator is one of hte suggested steps in here

[plush sail]

ooo thank youuuu

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[timber hearth]

i tried everything and it's still timed out ;-; it's probably a pc thing? my tablet seems to log me in just fine

[woven hemlock]

did you try everything, including vpn?

and it shows up the most with pc, though i've seen mobile users also report the problem. it's really a game problem, it isn't optimized well so it has trouble finding the network even if the network is strong. usually switching networks solves it, since the game just needs a reminder that the network exists

[plush sail]

yeah none of this worked for me, oh well

[timber hearth]

i did,, it's been like this since last night and 😭

[woven hemlock]

do you happen to live in portugal and use NOS?

[timber hearth]

im in the sea server

the only instance my game would crash was a few weeks ago,, but even then it got back up pretty quick

[slate lantern]

even warp 1.1.1.1

[hallow seal]

I bought the Snowflake Mini Motorcycle before the end of the fashion wave. I noticed at the time that it was not displayed in the vehicle collections, but let it go.

Today I noticed the update added the mini motorcycle to vehicle collections, but it did not register my ownership of the vehicle and shows as locked still. I tried placing the bike back in my inventory and replacing on my plot, but no luck.

Please assist with this bug or advise if there’s a way to trigger the unlock in collections. @proud ingot

[woven hemlock]

do you play using taptap or steam on your pc?

[timber hearth]

i use steam on pc

[woven hemlock]

huh, haven't seen people report that one before, but i guess not many people bought it

i'm not sure if it will work, but when an item is in the mailbox, the game won't unlock it in the collection until it's accepted from the mailbox and put into either the warehouse or backpack. so one possible way to trigger it is to force all of your items on your plot into your backpack while it's full, and try to get it to go into your mailbox instead so that you can re-accept it from there. idk if it will work though + it might be too much of a hassle to do

best to reach out to customer service so that they can look into it

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hallow seal]

Thank you, I’ll reach out. I might try the mailbox method if it takes while for them to respond, but yeah ideally would prefer not to 😅. Appreciate you looking at the issue.

[queen flame]

My order arrived today. However, when I tried to place a new order, the only order ticket I had went missing.

I have searched my bag and in the store but still cannot find it. What should I do?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

• have you tried verifying the integrity of the game files through steam?
• you could also try running the game as an administrator and see if that helps, i've seen people recommend that a few times for other issues
• you could try downloading the taptap launcher and see if the game runs on that, some people have reported that using the other pc option sometimes works better for them. you'll need to uninstall heartopia from steam, if you have it installed on both steam and taptap, apparently it causes issues

[woven hemlock]

is this your second or third order?

[queen flame]

It's my second order. My third order can't be placed because the ticket is missing

[slate lantern]

ohh so u already did 2 orders

[woven hemlock]

the game only gives you two tickets for free to start with, one to introduce the order machine, and a second as a reward for finishing the order machine quest. the tickets aren't reusable, they're consumed when you place in the order

you can get more ticketes at random through the daily quest reward gacha capsules

[slate lantern]

2 tickets are free, the rest u get from gacha eggs

[queen flame]

Oh, I see. I thought it was reusable. Thanks a lot!

[nova prism]

Can Cassie return? I completed the Treasure Hunt quest for Naughty and after that, Cassie is gone

[woven hemlock]

she should be in her normal spot

[timber hearth]

i've verified the game files,, i'll try downloading the taptap launcher to see

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[timber hearth]

omg it's still timed out

[woven hemlock]

oof 😭

[dusty tangle]

Which VPN did you use ? Some of them don’t work which is why I recommend a specific one which has worked for everyone.

[wind lintel]

Hi guys, I want to play Heartopia on my laptop. I already installed it using TapTap, but when I try to start the game and accept the end-user agreement, it suddenly exits while extracting files.

[shy lily]

Sorry just checking, my phone no longer vibrates when a fish bites on the line. Only vibrates after catching it. Was the fishing vibration changed?

[woven hemlock]

should still vibrate, mine vibrated during both when i was fishing earlier try clicking repairs on the start page to see if that fixes it

* i should say, mine was working like normal when i was fishing earlier. p sure that means it vibrated on both but my memory isnt great

[dusty tangle]

Do you have the app NVIDIA that pops up in the upper right corner by any chance ? What you can do firstly is to uninstall and reinstall to see if that helps you accept the user agreement. It has helped some other players in the past.

[shy lily]

Okay just tried it. It still didn’t vibrate when bitten i rely on that when fishing 😭

[dusty tangle]

Is this happening on an iPhone ?

[shy lily]

Yes

[dusty tangle]

Can you make sure that your phone isn’t on silent mode or that your phone’s vibration features haven’t been changed in any way ? Or if there is any application that may be interfering with the vibration ( although I know you mentioned it still vibrates when your fish is caught ).

IPhones are so unique with this game, because even tampering with one little thing interferes with the games’ features coming through ( ex: silent mode on = completely silences the game ).

[wind lintel]

Hi, I don’t have the NVIDIA app since my laptop only has an integrated GPU. Here are the specs of my laptop. Do you think my specs are too low to run Heartopia?

[shy lily]

All checked. I leave silent mode off because i actually enjoy the bgm of the game. Vibration unchanged. All apps closed too. I even on and offed the vibration setting to see if it fixes. No go 😮‍💨

[slate lantern]

maybe cause there a file they got stuck from firewall?

[dusty tangle]

Can you try uninstalling and reinstalling the game again ? Maybe that will let you accept the user agreement ?

Usually this error isn’t related to computer specs that’s why -

[wind lintel]

I’ll try reinstalling the game again. By the way, after the extraction process (as shown in the attached photos), it suddenly exits.

[woven hemlock]

it might be your specs, these are the minimum requirements listed on steam, for comparison

[dusty tangle]

Have you tried restarting your phone to see if that helps ? Also, your phone is not on “ Do Not Disturb “ right ?

[woven hemlock]

there was someone in here the other day who had a specific laptop, and everything online basically said "this is not a gaming computer" LMAO

[dusty tangle]

Can you try connecting to the game on a different Internet connection now ? Did you finally get to accept the user agreement ?

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[shy lily]

Restarting solved it. Thank you so much

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

zer04790._ has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[brazen leaf]

Not sure if this is the right chat for this so if not point me to the correct one....anyway i saw a Reddit post that someone got messaged saying there paintings were getting reset...im confused if its cause of a copyright thing or what....wondering if i should delete my paintings that could count as copyright related or not...

[woven hemlock]

do you have a screenshot/link to the post? i've never heard of someone being told their paintings were being reset

[brazen leaf]

Yeah i can dm you the link since we can't share links here

[woven hemlock]

o7

[brazen leaf]

Idk i got told off for sharing a Reddit link before so i sent you it in dm

[woven hemlock]

based on the screenshot they shared of their paintings, i'm p sure it's because they used a 3rd party app to import an image, rather than because of copyright

[brazen leaf]

Oh cool so i should be fine them since im manually using a pixel art grid template ive found and manually counting the pixels in game

[woven hemlock]

yeah, the game can pretty easily detect when 3rd party apps are used (and sometimes over-detects 3rd party apps), so if you manually created your paintings, it shouldn't be an issue

[brazen leaf]

Cool i was gonna be slightly sad if i couldn't continue two of my current ones im doing...i already sank abit of time in them both

[woven hemlock]

happy painting!

[brazen leaf]

Thanks! If your on the American server and wanna see some of what ive done/am working on let me know

[woven hemlock]

maybe i'll catch you some other time, i'm supposed to be asleep rn

[woven hemlock]

oh the o7 is a person saluting btw, in case that was not obvious

the o is their head and the 7 is their arm saluting

[worthy hornet]

Is there any issue in PC version? I can't log in 🙁

[woven hemlock]

what sort of error are you getting?

[worthy hornet]

None. Just cant log-in i tried joining everything even other server

[woven hemlock]

what happens when you try to log in? does it stay stuck on the start screen, etc?

[worthy hornet]

Yes it stuck on login screen 🙁

[woven hemlock]

try these and see if they help. The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[brazen leaf]

Ohhhh also omg go to sleep 😂😂idk what time it is for you but you said early you should be sleeping

[woven hemlock]

its almost 3am o7 i'm finishing up some stuff hahaha

there was someone at my house in heartopia doing all the puzzles i had set out and i felt bad stopping them in the middle so i was waiting for them to finish

[brazen leaf]

😂oof you should definitely be sleeping

[proud ingot]

gsdwa has been warned

Reason: Posted an invite

[limber siren]

My game hasn't had any sound for a few days now... I checked the settings of the game and my device and it says the audio is on but i dont hear anything from the game?

[woven hemlock]

are you using an iphone?

[limber siren]

An ipad

[woven hemlock]

Can you check to see if the silent mode button was switched on the side of the ipad

Apple’s silent mode button will silence all sound from the game

[limber siren]

Ahhh so that was it 😅

[woven hemlock]

luckily it is an easy fix

[mortal knot]

Can I ask where to get more sewing tickets?

[glossy prism]

i saw this as well and got worried. as i have consoles painted as books, snes, sega and xbox..but my own work.

so, you're saying they actually imported into the game somehow? and thats what was flagged?

[glossy prism]

you can buy more with blue hearts, tap the ticket image in the sewing table

[woven hemlock]

yeah, the images they have on their canvas look too blurry to be drawn in the app. most likely they used a third party app to import/transfer an image, and that’s what alerted the game to remove the canvases

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[glossy prism]

I see, i couldn't tell that from lookingat them.., but that makes sense, and hopefully my stuff is safe s:

[woven hemlock]

For billing issues, please contact their support center, the staff don’t usually deal with inquiries in the server

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[proud ingot]

best12345_1 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Hii there. To report a player in-game, you should reach out to Customer Support.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[cosmic mountain]

Does anyone have a link which might explain how time works in Heartopia? I play on the Americas server because that's where my daughter is, but I'm currently in India. I figured out that timing of events is in Indian time. It seems like the time for the weather is also is converted to the local time where I am, BUT...as I'm fishing and looking for insects which only appear at certain times of the day I'm don't know if I should be looking for example morning Pacific Time or also for the time where I'm at. Any help would be greatly appreciated.

[woven hemlock]

A lot of the times in the game are converted to your local time, but each server has its own server time. You can see the time difference listed when you go to the watch >> click the clock, a pop up should appear with the server time, and the supposed time difference.

When looking at resources for fish, insects, birds, etc that only appear at certain times of day, assume that they are listed by server time if it isn’t a screenshot from your game specifically. This is split into 4 time categories:

• midnight -> 6am (eg “night”)
• 6am -> noon (eg “morning”)
• noon -> 6pm (eg “day”)
• 6pm -> midnight (eg “evening”)

If a bug is said to only appear from 6am->noon, this would be server time, and you’ll need to translate it to your local time

[glossy prism]

this seems to be an apple issue, judging by reddit.

Are you sure you didn't make any apple purchases , even a month ago? because apple groups them together.. including like like icloud service, I believe

but I got anxious about this, so I used steam, to buy the membership xD, since steam has their own wallet

[cosmic mountain]

Wow, @woven hemlock that's really helpful. I'm going to check it out now and make sure I have it straight. Appreciate you taking the time to explain it. Best wishes!

[cosmic mountain]

The trick about clicking on the clock is really helpful and now I understand why I wasn't find things at the time I thought they would appear.

One other thing: Am I right assuming that the weather (sunny, cloudy, etc) are in my local time? My daughter and I compared the five numbers and mine seemed to convert into her local time...so if I'm looking for sunny weather and I see it at 22 then it would be at 10 pm my time, right?

[woven hemlock]

Yes, if you’re looking at the weather app in your game, it’s converted to your local time for you~

[cosmic mountain]

Thanks again. Enjoy!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

art_eem.z7 has been warned

Reason: Posted an invite

[cobalt sluice]

Hi last night i purchased a 9.99 pack ofred diamond to which i never recieved it told me to contact support

My gamecid is uid w2klt87i would be gratefull if you could sort this please

[woven hemlock]

devs/staff don't look in this channel, so gotta contact their support center for billing issues~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[warm saddle]

how can i fix this ):

[lofty sonnet]

Hi! I think I might be having a touchscreen/input issue.
My character sometimes stops moving even though I’m still pressing the walk button, and the controls feel inconsistent overall. I’m also having trouble fishing. I can hook the fish, but when I try to reel it in using the touchscreen, it randomly stops responding which causes the line to break and I lose the fish.
Is anyone else experiencing this? :,)))

(Here's a video for reference. My game also crushed)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[marble jewel]

Hello!
Is there an issue with translation?
It keeps not translating sometimes

[proud ingot]

snowpun has been warned

Reason: Posted an invite

lgoldunicorn1000 has been warned

Reason: Posted an invite

amgooi has been warned

Reason: Posted an invite

[quaint comet]

hello, ik this not exactly game related but I'd really like to speak with a moderator about my old discord account that was hacked where can I do that?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

Can you please try repairing your game files ? You can do this by going to the login screen of the game and then pressing on the button with a wrench on it. It’s called Repairs

If this doesn’t work, you may want to try uninstalling and reinstalling the game.

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[dusty tangle]

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[dusty tangle]

I think there is a weekly limit. I’m not sure why, but you’ll get a pop-up letting you know if the limit has been reached.

[marble jewel]

A limit!?

[amber loom]

Anyone have same problem? I can't play this cd. It's like the cd got corrupted or something.

[fickle cargo]

Hello I am having a problem about the drawing board when I try to throw it went missing and cannot be seen in my bag after throwing to retrieve. I tried to buy a new one but it says the drawing board is already limit when I tried to throw it in a certain place to used. So how am I try to retrieved the drawing board that I threw somewhere cannot be found. So technically I cannot use the drawing board in any place whenever I want to paint. As the game says that you can place the drawing board anywhere , so that's the problem.

[proud ingot]

kago_5367 has been warned

Reason: Posted an invite

[fickle cargo]

And also I found out some of my decorations a flower bush went missing. It is not either in my bag or warehouse. kindly check this kind of bugs or something..

[past ivy]

Hi, is there a way to delete/reset my progress in one server, without deleting the account?

[craggy trail]

Anyone know if it actually has any effect if u water the crops of friends (regarding quality etc.) if they've been watered already once.

[nova prism]

She is not here currently after the Treasure Hunt quest

Only Patti

[cobalt sluice]

Thankyou

[dull axle]

This shows up now everytime I try to open up heartopia on steam and then it would just log me out :(( idk what to do

[faint vault]

Have you tried verifying files?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[faint vault]

Yes, it increases the odds of getting "bountiful" and also star rating

[lofty sonnet]

Thank you for responding! But i don't use any controllers only my fingers to play on phone. Anyway surprisingly it came back to normal but this isn't the first time it happened that's why i asked

[dusty tangle]

It's not a problem ! Do you know if there is anything at all connecting to your phone via Bluetooth ? The game is still being optimized and at the moment anything at all that is connecting via Bluetooth is being recognized as a controller by the game and is causing movement / tool issues ( most common = fishing ).

I'm glad it got resolved temporarily though !

[craggy trail]

oh ok how do u know?

[faint vault]

When you water a friends crop/ flower that's already watered, you'll see a tick mark show up on the star. Max is having 4 ticks, after that it doesn't do anything. But I notice that days where I'm not maxed watered I see less bountiful and get more of the lower star ratings

[distant sorrel]

I'm not really sure how to use the bot in the suggestion channel.

May I put a suggestion here please?

[faint vault]

Is it a game suggestion or Discord one? If game, since the devs/ staff don't really look at this channel I'd suggest sending it through the in game customer support

[distant sorrel]

It's an in game suggestion

[craggy trail]

Makes sense, i was just wondering if there was any official information (like for the flowers with higher crossbreeding possibility). Thank u ❤️

[dull axle]

yes i did and its still the same issue

[lofty sonnet]

The only thing i can think of are my bluetooth headphones but i never use them to play the game ( manly because when I play instruments the notes comes too late🥹)
Now that i think about it my bluetooth is always on, should i turn it off when I play even though nothing is connected?

[quartz marten]

A bug that shows I'm missing badges even though I have em all, wonder what happened

[lofty sonnet]

Did you put them in your werehouse? That happened to me too and when i retrieved them back it showed me i completed the set

[quartz marten]

I put them in my house on the wall

[lofty sonnet]

Mmm that might be why. Take one back to see if it shows in the collection progress

[dusty tangle]

Yes, you may want to start by turning off the Bluetooth and then restart your game please.

[gaunt glade]

After reading a few book at book store i always stuck. Can't move!!!!

[frail light]

I pulled on the forest bell banner and got some furniture items that I had previously gotten for example, the ruffle tea table. But I can't find it in my bag, warehouse, or mail. Are we not able to get more than one of the same furniture piece from the Gacha pulls?

[faint vault]

What about updating gpu driver? I think it might be a Unity issue

[faint vault]

No, dupes you pull get converted in to tickets you can use to exchange for items. Technically you can just purchase another tea table from the exchange store on the banner

[craggy trail]

It says "Duplicate Exhibits drawn from Frostbell Spell (Treehouse) will be converted into Exhibition Ticket Stubs, which can be used to redeem souvenir versions of obtained Exhibits via View at the bottom right."

[frail light]

Gotcha, thanks!

[ruby badge]

Is there anyway to get of water when this happen

[faint vault]

Can you interact with your watch to go to settings and Reset position?

[cobalt kite]

no error popping up, the game isn't letting me purchase anything.

[ruby badge]

Thanks I'll try

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dull axle]

i updated it already and still the same issue.

[faint vault]

Hard to say then. This just happened after an update? You've restarted your PC and Steam, right? Sometimes Unity has a conflict with Steam's overlay, so maybe turning that off. Only other resort I can think of is that maybe it's conflicting with Steam Cloud backup, so maybe turning that off.

[dull axle]

Yeah this happened after the update and restarted everything so idk. But I guess I’ll try turning those off.

[mortal anchor]

Has anyone had issues with their game today? My game will not open, it begins opening the loading screen and then crashes

[young sequoia]

Help, me too.. 😭 I just bought the 300 diamonds, the payment has been successful but then, I didn't get my heart diamonds

[faint vault]

I suggest you contact customer service via in-game

[atomic anchor]

Hello, I recharged today 3/19, and it looks like I got double charge but I only receive 1 top up but my bank shows there’s two. I requested for refund for the second top up but after few minutes it seems that it got reverse already and didnt got posted. But I realized it might refund the 1st one since I requested already and I read that I might get banned for it. Is there anyway to fix this? If ever the refund request goes through, I can buy again if that helps my case.

[white sonnet]

WARNING!
Near the capybara mountains, there is a yellow creature with a speaker. Do not try to interact with it, it will crash your computer.

[plain wadi]

jus curious, are you using apple pay? some players have said that using apple pay got them double charged, i dont have any solutions for you tho, maybe someone else can answer