technical-help

[grim grove]

I wish they were more clear on that… damn haha

[gaunt junco]

Ayay, okay thanks

[dark totem]

yea they’re cleverly not clear on a lot of things

[gloomy minnow]

Hi does anyone know how to retrieve an account? :(( I was already at Level 34 but when I opened Heartopia earlier there’s an error. So I uninstalled-installed it. It’s now gone. I have a UID

[slate lantern]

its on the same server right?

[gloomy minnow]

For SEA?

[slate lantern]

ya same server right?

dang this is my third time seeing something about ur acc suddenly poof

[gloomy minnow]

Yesss

[slate lantern]

oh

wait i thought ur acc gone

seems like a network issue (im not saying ur wifi is bad xd)

[gloomy minnow]

That was the message but my connection was fine. So I uninstalled then installed it. Now I can’t access it anymore

When I first downloaded this app, I was automatically signed in through game center (I’m using an iphone)

[heady kettle]

Hello, How to Cook without your pet's spawnng or going in your way when cooking?

I've tried (still didn't work..)

• Floating cooking station (spawns on top with me)
• Fences (they just pass through just as I stop for like 1 min)
• fed and gave them all of my love (LOL)

[gloomy minnow]

Do you think it’s still possible for me to have an access to that account? I already reached out to the support team and provided them my UID.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

are u willing to try some network troubleshooting?

[slate lantern]

there also that making ur sstove stand on the table, try that next xd

[dark totem]

i have this same problem i think it depends on ur pets personality my cat is sluggish and clingy so when i cook she gets in the way

[proud ingot]

maryarcanjo has been warned

Reason: Posted an invite

[honest stone]

Any tips on getting the right side of the penguin chair?

[visual prairie]

Hello. I'm not sure if I'm the only one experiencing this but my screen freezes more often than I want to when playing ever since the recent patch update. Has anyone experienced something like that or is it probably just me? 🥲

[open swallow]

im not sure if i should ask this here, but ive paid for the gamepass for the winter event yesterday, and i have the free side of the gamepass maxed out, do i still get the paid side of things (im asking because i havent received it yet and the money ik may take a few days to process, but the event may be over before it processes)

[gusty ether]

Hi I'm having problems logging in the game. I click n start butt it only sez this. I play on steam. I tried logging in and out I restarted my pc. and I even tried logging in my mobile device but it's still the same. this happened after I got disconnected from the game. can anyone help?

[slate lantern]

yikes the event about to be over before saturday..

technically 6 am of saturday

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[open swallow]

;;;;;;;;;;;;

[gusty ether]

nevermind it's working now. hahahahaha

[slate lantern]

u willing to try doing network troubleshooting?

[slate lantern]

ayy lol

[gusty ether]

it's ok now thanks

[slate lantern]

if u can get the the pass rn then yess u can get the paid stuff

unless i interpret it wrong

[open swallow]

i already bought it yesterday but the money hasnt be taken yet its pending

i hope it goes through soon so i can get the paid side

[slate lantern]

hopefully cause today is the last day

[open swallow]

🙏🏻

[honest stone]

Is it true that we're not going to cook the winter event food items when the event is over?

[small oracle]

i just renewed my membership just before this screenshot, why is it 25 days instead of 30? also the member exclusive pack was available? but after i bought it, it randomly sells out? i'm so lost right now 😭

actually now that i think about it the only weird part is the member exclusive pack selling out before i could purchase it, since i had a dormancy email- i got the ten passes for the five missing days aha (im slow sorry)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jolly epoch]

hi i cant water my plants, it wont let me do the quest
is it bugged?

[royal swan]

Hey, if I plant flowers now is there a way to make the mature faster?

Before tomorrow at 6

[idle ruin]

not sure if this is the right place to ask but can someone please help me find this last egg bubble, for some reason i have two emerald eggs and cant find the white one! its the last one i need

[ocean girder]

help, the translation isnt working

[royal swan]

Also since I am having 1 blue flower but I want to use it as a decor. Can I move it to my backpack so it’s not harvested and still get the 5 stars?

[raven ginkgo]

NEED HELP my gf is lvl 60 for the winter event but the cable car is not showing in her workbench

[viral granite]

Not sure if my friend & I missed something, but our game hasn’t refreshed yet for the new day?? For me it’s 6:30am. We tried rebooting

[hearty pewter]

Build mode item

[hearty pewter]

DST, new reset 7am EDT

[north shadow]

Im a new player, playing on my iPad and there’s no sound.. is this normal? I checked all the settings and everything.

[raven ginkgo]

what do you mean by build mode item? item is at the build mode? but mine i can craft it

[feral tinsel]

It’s 6:50am and my daily tasks aren’t refreshed?? I logged in and they were all completed since they were done since yesterday. Can someone help me please

[royal swan]

Guys I threw one of my flowers that I wanted to decorate with. Can I get it back

[elfin relic]

Someone said on heartopia-only that you need to wait

[elfin relic]

No

[royal swan]

Shiiii it was my only peach flower 😭

If I pick up a flower that is now growing can I put it again in my garden somehow? Like as if it’s a still growing but used as a decoration

Or can a friend gift me a flower somehow 😭😭😭😭

[feral tinsel]

Did they change the time to be 7am instead of the normal 6am

[elfin relic]

You can’t gift flowers :(

[hearty pewter]

Sorry was thinking wrong items. Have her claim all from her mailbox. If her inventory was full or becoming full when she claimed everything, then thats where it went

[hearty pewter]

They didnt change, America started DST on Sunday

[feral tinsel]

Sorry I might sound stupid but what is DST stand for? I’m still very confused

[halcyon mural]

Daylight savings

[hearty pewter]

Daylight savings time, the whole spring forward and fall back an hour

[halcyon mural]

Is there a way to place flowers on a friends plot?

[raven ginkgo]

but its a craftable item though, should it still be in the mailbox?

[feral tinsel]

Does that mean instead of it being 6am it’s going to be 7am now cause of that?

[hearty pewter]

Yup

@raven ginkgo yes, crafting recipes can go to the mailbox

[raven ginkgo]

sorry its not there

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[feral tinsel]

Okay thanks !

[halcyon mural]

Did she learn the recipe? It could be in her bag if not

[hearty pewter]

Did she just get to level 60 or has this been an on-going issue?

[royal swan]

I also wonder

[obsidian geyser]

im so confused what happened to the new stuff that was on the 13th

[raven ginkgo]

thank you its in the warehouse all along 😭 you're a saver!

[obsidian geyser]

thought it was the 13th but now everything says 23hs left to end so its not the 13th but the 14th

[hearty pewter]

No problem! Usually if a players main bag is full it goes to either mailbox or the warehouse

[jaunty wolf]

What can I do with cats? As far as I understand, the developers don't care about this issue, even though there are a lot of complaints.

[lusty viper]

it happend to me before and i closed the area where i cook

[jaunty wolf]

Closed? How? Like u just closed the door or use something else? 👀

[naive ibex]

it happened bcs of your pet is there. you need to move the pet first

[jaunty wolf]

I can’t interact with them after they come to stove

[naive ibex]

yeah..thats happened with your stove too...both of them like overlapping each other.
thats why your stove heat will never end. im facing it too.

[obsidian geyser]

ive found opening solo build and closing out being the most effective because it usually resets all the animals but i think you will loose what you are cooking mainly because trying to get them to walk is toxic and trying to get the devs to change it is like throwing a needle off the moon and trying to find it

[lusty viper]

i used the small wall thing so they cannot pass and putted around grass (i have it outside in the garden)

[tired wyvern]

Hello! I am having issues with when animals come to visit me, I dont ever get a notification for it. I only ever get the notification when they "Get bored" and leave. Its seriously become a problem because I would literally be home, and then see a pet walk up without any notification.

[jaunty wolf]

Yeah, I see that they close bug reports. Most of the time I cook expensive dishes and every time after situations like that one - I want to delete this game lol

[tired wyvern]

Any1 else having that issue ? They closed the bug reports smh but its so weird idk how to fix ittttttt

[jaunty wolf]

Thank u, I will try 🫂

[obsidian geyser]

yea the pricing on all the clothes and the massive amount of IRL money they want you to spend just to be able to play is a huge red flag on we do not care lol

thousands of players asking for price reduction no one listens they usually just delete discord messages about people discussing price change too.

[sonic briar]

Anyone else have problems with the shadows? They are very glitchy and keep randomly flashing and changing size even when I stand still and don't move the camera

[obsidian geyser]

they need to have discord mods that force community suggestions on devs not just erase everything

[jaunty wolf]

Mobile players don't have a better option right now. Another game is coming soon, new one, so my team just sit, burning and waiting

[obsidian geyser]

yea mobile games love to scam and just eat your wallet 100% of the time its all pay 2 win and also forcing players to be locked for daily progression is a horrible idea

[jaunty wolf]

After I write to moderators about problem in russian chat - they ignored me. Russian speaking community really big. Not only people from Russia use russian language.

[obsidian geyser]

i could be maxed out on all of my hobbies already bc of how much time i play but because i have to wait every day just for 50 chump change tokens im basically waiting 2 months to get up to lvl 60 just to go over lvl 10 hobby

[white warren]

@gloomy shuttle no link please.

[woeful nimbus]

Why is everything delayed on my account? There seems to be a slight delay. For example, when I stop driving and get out of the car, it takes about 0.5 to 1 second before my character starts walking, even though I’m already holding W after getting out of the car.

while when i play on my other account which is not my main i dont have that delay

[lusty viper]

like this

[exotic spruce]

Tired of trying to talk to customer support in game so I'm posting here as I'm getting nowhere.
A few weeks ago I did a fishing event waiting specifically for a rainy day after trying all other weather to catch a blackspot seabream and I did catch it it flashed up with bubble saying id caught it BUT it did it right as it ended so the end event page came up and my game froze on that bubble screen and wouldn't do anything so I quit the game and on loading the fish was darkened out. But there now other things I've not caught there is no pictures and shows who has and hasn't caught it and this fish I know I caught that shows a picture though darkened wasn't showing under any player yet according to support I never caught it I KNOW I caught it I know I saw it.
Secondly the penguins I've had zero interaction points wether at my home or at the trough I've noticed same issue with other animals to both places and for feeding whereas I'm getting high points for feeding favourite foods with the penguins I've been lucky to get 33/60 points so question is anyone else had these issues?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[royal swan]

I had a similar issue but instead of with a fish with flowers. What did the support in game tell you

[jaunty wolf]

I’m going to do that right now, thank u again 🥹

[waxen wave]

I have a question: Is the game Heartopia only for those over 16, or is it also designed for children young 10?

[exotic spruce]

With the fish they said that there was no record of catching the fish.
That it was another member now when I took the photo there was no members online with that fish I've even sent the photos of other fish I also haven't caught yet showing members online and offline and none of them show a photo yet the one I caught does. 😴
As for the penguin they told me how to feed the favourite foods 😒

Oh they also said that you don't get interaction points aside from putting food in trough

Oh also in regards to the fish I'm level 10 I've caught every fish except a few at level 10 I've done pretty much every fishing event etc and have not seen that fish since that day.

[viral granite]

thank you!!

[hearty pewter]

No problem!

[near siren]

do we have any fix for the not be able to log in problem?

[warped nexus]

is yours stuck in loading after picking an account?

[near siren]

yeah 😅 he is not redirecting i guess

[warped nexus]

this is their suggestion for me. idk if it works, i havent tried it yet

[visual mica]

Is it just me? After installing the updates, bugs are supposed to be fixed along with whatever they said on the announcement. The lighting should be fixed, but after the update, it gets more laggier???
Not just laggier, it’s more buggy too. I literally have to keep switching from wifi to data, my cats get on top of my character’s head for no apparent reason and they’re invisible.

I use mobile.

[near siren]

this guys have no idea what they are talking about at this point 😂 i tried that with the brave brwoser and edge both wont work at all 🙁

[warped nexus]

bruhhh

[hearty pewter]

Well, it doesnt need to be the fishing event for the seabream

[slate lantern]

Did u check if u allow access like the location?

[warped nexus]

the thing is it worked for us before. we could log in just fine before, until it started NOT working even tho we didnt make a change. i tried the suggestion that was given to me by the support, but it didnt work either

[slate lantern]

Ahh

Maybe the site is being blocked or u choose to deny google

[warped nexus]

i havent been able to play on pc since yesterday

[slate lantern]

Well u can set the permission of google to allow if u accidentally don't know what happened~

[exotic spruce]

I have fished around the entire area of the fishing wharf also 😅 😴 even just outside the village and I've had absolutely nothing since then for this fish.b

[slate lantern]

Wait u guys are logged in or still na? Or u just can't enter town?

[warped nexus]

nah. im logged out completely. was trying to switch account

[hearty pewter]

Its is a rare spawn, took me 7 bait and 2 tails to get it

[kind wind]

meow

[exotic spruce]

Erm I had something on new tablet it wouldn't let me in to the town or town selection but once I connected to mobile hotspot it worked. It happened a few days before they did an update and has worked fine since the update

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[exotic spruce]

I must have emptied Vanya of every tail he had I spent an entire afternoon/evening on rainbow day trying to find that fish including maxing on boat trips and got nothing 😴 we are meant to have rain later so if I'm home I will try again I'm fully stocked on tails 🤣

[gloomy obsidian]

Have yall ever got disconnected while editing this journal and the photo is gone? Mine's gone and i can't add any photo in this page cause it was the first two default page and i didn't even delete that photo before i got disconnected

[warped nexus]

bruh this game has a lot of problems

[opaque tree]

is there a daily/hourly limit to how many times u can interact with animals visiting you and ur friends homes?

[ocean girder]

guys i think im bugging XD

[hearty pewter]

Wishing you the best of luck and hopefully some of mine rubs off on you!
@exotic spruce

[karmic echo]

are anyone elses horns off their character? i have them equipped but they are not on while i am actually playing

[lusty viper]

actually it seems they bypassed it i left it afk for 30-40 min and the cats came in i guess last solution is to build walls and a door to close it

[vernal junco]

is there any way to refund the gilded acorn pass, I accidentally gifted this to a friend that already had the pass (not sure why the game lets me pay to do this) but the pass isn't able to be redeemed and is sitting there. Any suggestions? Thanks

[proud ingot]

xf1lip093033 has been warned

Reason: Posted an invite

bompothos has been warned

Reason: Posted an invite

[frank coral]

Hello, I don't know where I should ask this but: I can't join any events, despite being D.G. level 16. I tried getting into a random town (as advised online) but it wouldn't change anything. Can anyone help?

[subtle ether]

How do I get this message to go away? I have had it for 2 days I have clicked everything. Gone through each individual category. Verified the integrity of my files and it won't go away

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[digital basin]

Probably kinda related to my cat bugging in a similar way

[hearty pewter]

Open your watch, outfits, then on the left is a closet icon, tap that

[hearty pewter]

Is there an active concert?

[hearty pewter]

GAMG vouchers can be redeemed and stacked up to 3 times. If all they did was open the box, thats not how to redeem it. You open the box, then it puts the voucher at the bottom of the backpack or warehouse if your backpack is full. From there, thats how you redeem the voucher

[tiny yoke]

Hello everyone, I Purchased heart diamonds on the wrong server/account, how should I resolve this?

[subtle ether]

Clicked in it

[late void]

Do you know if there's going to be maintenance today? Before the event ends? Just so I know if I have to log in sooner

[hearty pewter]

Should've given you a couple more pop ups, if not all you need to do is change one item for your pajamas

[subtle ether]

I did that but it doesn't take the message away, it's the preset feature that you unlock for outfit presets after dg lvl 23? 24?

[hearty pewter]

Preset is after 800 clothing collection points and maybe one other thing

[subtle ether]

Oh then that's what I unlocked haha but I've clicked on the presets the little dress icon in the upper right in the closet. But it doesn't take the message away

[hearty pewter]

Try making new one

[nova elk]

will there be still time to reach lv 60?

[subtle ether]

Just made a new preset and nothing

[hearty pewter]

Im honestly trying to remember what I did when I unlocked it. Because I remember making a preset, maybe change into it

[subtle ether]

I've changed into it and then tried changing into the other saves I have, no luck.

[hearty pewter]

Let me ask someone that might remember

@runic blade you remember how to get rid of the watch notification for presets?

[runic blade]

On pc? They need to use the mouse( no tab or keyboard button) they only need to go in preset and create one, need to save it too. Might be worth to reload the game

[late void]

it only goes up with daily requests and the event mission on the left tab, if you've already done that then it's just paying with hearts

[runic blade]

Open with clicking the mouse. Do not use Tab

[subtle ether]

Ah! Thank you!! That was the solution

[hearty pewter]

Thank you! I didnt know the pc side of it, now I do

[runic blade]

Yess pc is picking lol, any notification that wont go away means it wants the mouse click

[hearty pewter]

Of course pc has to be picky lol

[full dirge]

Hello👋🏻 anyone on pc having the same issue? I've been trying since yesterday to play on pc but i keep getting this message. I did repairs, uninstall and install again and same thing. On mobile i can play just fine👀

[frank coral]

There's not

[dull sigil]

Yep. I got kicked out myself while I was fishing. I switched to phone

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

lll7374 has been warned

Reason: Posted an invite

[pearl herald]

How can I get pink poppy seeds? I only have one in my bag

[slate lantern]

Highland or corn poppy?

[pearl herald]

There are names?😃

The pink one's that only grow in the winter i think high land

[hearty pewter]

That one is leaving and won't be able to grow anymore

[long wolf]

My energy levels are not going up I put my character to sleep when I log off. But for the last three days everytime I log on my character energy is always in the 20s or teens. Anyone else having this issue?

[woeful nimbus]

Why is everything delayed on my account? There seems to be a slight delay. For example, when I stop driving and get out of the car, it takes about 0.5 to 1 second before my character starts walking, even though I’m already holding W after getting out of the car.
while when i play on my other account which is not my main i dont have that delay

[pearl herald]

Ik but what if I kept it in my garden? Will it automatically be deleted

[hearty pewter]

If its mature, it'll stay.

More info here: #heartopia-only message

[hearty pewter]

Try eating food. If you log out while sleeping it doesnt restore energy

[long wolf]

It always restore when I sign in though… does it no longer do that?

[woeful granite]

I'm having trouble logging in on steam. I frequently change accounts. But now its just loading whenever I choose my gmail.

[long wolf]

Like the next day I mean

[slate lantern]

Yep there a difference xd

[hearty pewter]

I honestly didn't pay that much attention since restoring energy isnt hard to do

[pearl yarrow]

Hello. I purchased three products from Heartopia and never received them, even though my bank account was charged. How can I report this bug?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

siradhen has been warned

Reason: Posted an invite

[wispy trout]

I NEED HELP TO MAKE MY HOUSE

[faint vault]

Your best option is to contact Customer Support in game. It's under settings

[frosty elbow]

Hello there! this is my first time downloading the game. it loads, then exits when it says extracting files. im using windows 11. so yeah. any help is appericiated!! thank you!

[pearl yarrow]

Omg, thank u so much! I already submitted my report🫶🏻

[cyan flume]

is there a problem on top up? i top up 6480 dias but i didnt receive it.

[scarlet trout]

Do the staff really read the suggestions we make in https://discord.com/channels/1128257488375005215/1420358367700062238?

[velvet blaze]

Another bug. I just recently bought a cd and it was okay then the second it doesnt play anything and when I click view CD. This is what happened.

[nova tulip]

can someone tell me what the florite is for or direct me to something that will?? I tried asking in the heartopia-only thread but they prefer to just chat about none related topics and not help

[limpid portal]

How do I put in redeem codes im so lost rn idk where it is

[nova tulip]

go into the settings menu and at the bottom of the screen it will say "redeem codes"

[limpid portal]

thank you so much

[nova tulip]

no problem

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cobalt anchor]

Fluorite is a limited and rare material used in furniture making. You can only get 3 per day (same for the roaming oak tree)

Any other gameplay questions, you can ask #gameplay-help

[nova tulip]

ty

[shut cradle]

What’s going on with the frostspore fishing today? I’ve wasted way too many mermaid tails trying to catch fish but every time a fish bites the line snaps. And no, the line hadn’t changed colour. It was still white. The game is very laggy and the bugs are even lagging from one place to another. I know there are changes to be made tomorrow but this is making the game not worth playing today

[feral tinsel]

I’m not sure if this is a technical thing or this is supposed to happen but is there a limit to how many you can buy? As I can’t buy anymore

[steel yew]

I was just fishing up north and got nuked off the game from connection going to 2000+ ping. Just 10 minutes ago. Playing on Europe servers

[pliant adder]

Hello anyone knows if i can still get another set of heart diamonds and free spins if i purchased the premium gilded pack for winter event even i already purchased the gilded pack for winter before?

I purchased again the premium and i wasnt sure if i should also receive another sets of red heart diamonds and spins

[sleek gust]

my boyfriend just started playing yesterday and im still learning the game mechanics.. how does the cobuilding work? i know we have to be friendship lvl 3, but does the place become ours together? can i place my furniture in his house as well? like anything i have or is it just certain items?

[hearty pewter]

It'll be items that the home master owns, it works like normal build mode but with friends

[cobalt anchor]

There is a max number you can buy and you have reached it!

[sleek gust]

wonderful, thank you so much!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pale pebble]

My friend can't find the fluorite for their one quest, it just keeps tracking them to the sky and they've searched the entire area here?

[hearty pewter]

Theyre suppose to get a cutscene upon entering that area

Have them go near that car

[dense junco]

How do we unlock co-drawing on canvas, making outfit together?

[hearty pewter]

Never even heard of that as a mechanic in game

[cobalt anchor]

That is not possible, only co-building

[mellow parcel]

how do i do any of these missions ive done the rest but not this section

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fading lintel]

Hi, did you find out how to get it pls?

[woven hemlock]

The material box refreshed each week, so it isn’t possible to go back to week 4’s quest

[mellow parcel]

where do i find it tho?

[woven hemlock]

It was next to the mailbox, but there’s no material resource collection for a week seven so I don’t think it’s there anymore

[unreal lotus]

This keeps randomly popping up while I play. How do I stop it?

[woven hemlock]

It looks like you’re triggering the shortcut to the menu. I’m not sure what the shortcut is on PC but on mobile if you long press on the character, it brings it up.

[cobalt anchor]

^ its the same for pc i do it accidentally all the time, i just try to use the mouse on the right side of the screen

[next trail]

Anyone know if we still can make frost event furniture after close?

[unreal lotus]

Thank you both!

[proper wraith]

[woven hemlock]

You’ll still be able to make any furniture you have unlocked in the workbench and build mode, but the penguin stove won’t be able to cook anymore. It will just be decoration.

[next trail]

Nice! Thank you!

[honest jolt]

i just gifted a premium gilded pack to my friend. she claimed it. it became a present in her bag. she can't open it. what to do? help please!

[woven hemlock]

The voucher is automatically removed from the gift box and placed into her inventory, can you ask her to look in her backpack and mailbox for the ticket/voucher instead?

[warped raft]

Hey! ;-; I got first and only one selene poppy now. Can I still plant it and it will grow after event ends or just disappear? Thanks ;-;

[woven hemlock]

You can try to plant it, but the flowers will stop growing once the event is over at reset. It won’t be removed from your inventory/etc, it’ll just stop growing

[warped raft]

Thank you a lot ♥

[hard plank]

I accidentally cleared the data of the app, and I can't log in with the same account. I'm very sure it's the same google account I was using for the game before. It keeps me led to tutorials like the new account. No, I don't create a new account in with a different server, I was trying to log in to the same server, SEA. How to get my account back? Please, I need my previous account back.

[honest jolt]

got it thank you very much

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[snow hare]

Hello ! Do we know if we will keep the penguin materials after the end of the event or they will desapear ? Or i can use them later ?

[woven hemlock]

Anything that you currently have will stay, the only things you won't be able to do is grow more seeds, and the penguin stove won't be able to cook anymore (can only use as decoration)

Can see more information about what will/won't stay here: #heartopia-only message

[snow hare]

Thanks you for your answer !

[tawdry creek]

does anyone else ever get these? my connection is stable, I've tried both WiFi and mobile data

[uneven kayak]

Hello! Is there a reason I constantly have this notification dot? I can't seem to figure out what's causing it so I was wondering if it was a bug.

[cobalt anchor]

A new person added you, and you need to just click their profile to make it go away. If you dont see that, i think you may need to check your mailbox to clear who has sent you a friend requesy

[marble jungle]

Guys does it snow in your homes too? Like my ceilings are all closed but it snows INSIDE EVERYWHERE and every surface is covered in snow

[uneven kayak]

I already clicked on everyone in my list and there's nothing in the request tab of my mailbox

Probably just a bug then, I suppose
Thank you though

[unkempt arrow]

anyone else having issues buying pink hearts it taking your money but you never get the hearts thats what im dealing with my roomate as well we both play on iphone

[scarlet pine]

Well, today is glitching a lottttt

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hexed scroll]

how do you know when you gave your pet their favorite food?

[quiet flame]

Im confused. My game isn't letting me jump. I tried closing my game and switching towns and still can't

[round venture]

OK, I need someone help

[quiet flame]

What with?

[round venture]

With the harmony tree

And the pins

[quiet flame]

If you need badges I've seen ppl giving free ones in these channels. #1477823798844592293 #1474630074291458168 just find the one for your server.

[quiet flame]

Like the heck is happening??? Everything else is fine. I can walk around but can't jump
...

Ig imma have to reach out to account management support...

[craggy pike]

?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[open heron]

I've been trying to get this quest done so I can complete all my quests this season but I cannot. I even started my own event and still won't complete. I'm unable to get the penguin frame

[woven hemlock]

a couple of ways, but it isn't consistent.

you'll get a pop up after feeding it with some sort of message, like the first screenshot:

and you can also see it in their mood log (second screenshot):

theres a thread that's tryign to figure out any common factors regarding favorite foods if you want to follow along (eg whether the food can change, whether there can be more than one favorite food, which messages do/don't indicate a favorite food was eaten, etc), but customer support told us that the notification doesn't have a 100% chance of popping up when you feed them the favorite food
https://discord.com/channels/1128257488375005215/1478302841876512838

[woven hemlock]

it's a mistranslation, you need to take a photo fo yourself holding the scanner during the event

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[open heron]

Dang, I'm too late for it now

[woven hemlock]

are you playing on PC? trying hitting F before jumping, someone mentioned it sometimes bugs out and hitting F helps 'unlock' it

[woven hemlock]

if you're trying to find a way to fix it, you should be able to switch towns to reload it
if you're trying to report it to customer service, they don't look in this channel for bug reports, gotta use their service center~

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

devs/staff don't look in this channel, unfortunately you'll need to contact customer support for billing issues

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

it's a visual glitch yeah, doesn't have any impact on your house/game. switching towns or going into build mode for a few seconds should fix it

[woven hemlock]

it's sometimes a visual bug, switching towns or going into build mode should clear it away, but it should go away on its own. you can also check the uhhhh. idr what it's called, but the thing where it's like "you interacted with this stranger today!" page, to see if there's something there

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[tawdry creek]

Thank you!

[woven hemlock]

pinging this down so that if anyone else is available, they can help you troubleshoot your account login issue. unfortunately i don't have time myself right now to do so

[quiet flame]

Nope. Mobile but closing and re opening the app a second time somehow fixed it.

[vernal knoll]

Hello my daily quests did not refresh. What do I need to do to get them to refresh?

[strong rover]

guys how can i visit my friends town it pops for me a page saying you need to enter something

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

are you already friends with them on the friend list? you can go to the friend list and if they are online, you can join their town

[strong rover]

yes i am already friends with them and they are online but the page still pops

[woven hemlock]

can you go to your friend's list and show what it looks like? i dont have the game open right now so i cant remember what it looks like fromt here

[cobalt anchor]

It may be a private town, which requires a password

[lucid pond]

Look at this piece of nightmare fuel that happened to me. Right before this, I was driving in my car in the shadow of a tree, kept following it and would move with me whenever I turned the screen.

[strong rover]

it’s fine i think i need to ask them for the password, thanks

but do you guys know why i cant find any new butterflies or birds even though i’ve searched everywhere for new ones

[quartz harness]

Hi, I tried logging into the game on my PC using Apple Sign-In, but after signing in, the game does not proceed and does not log me in.

[dark latch]

Hi, I think something isn't working. How am I supposed to put photos in this book?

[woven hemlock]

hahah got it yeah, if its a private town they're in, you'll need the password

depends on the ones you're missing, some butterflies/birds are locked behind hobby level (eg you need insect catching level 10 to get some insects)

[karmic echo]

I think my car is bugged

[quiet flame]

I wish my game would stop freezing while I'm cooking. The worst part about it is nothing fixes it. I've in the past tried pressing the repair button, uninstalling and reinstalling, switching towns.....Its so annoying to lose resources because the food ends up burning because it freezes before I'm able to adjust the heat. Like come on man

Like idk how much more of this I can take....

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[limber ridge]

Is the personality test insanely slow for anyone else? I click an answer and it takes around 2 minutes to register I clicked anything 😭

[quiet flame]

It wasn't slow at all for me. Took like approximately 3.5 seconds to go to the next question for me.

[limber ridge]

Okay had to check if it was a me problem or not. I clicked one answer, took around 2 minutes, then it selected the same answer for 3 more questions and wouldn’t let me pick. I hit previous and it took another 2 minutes lol

[void lion]

Ever since they updated this game, I’ve had so many problems I never had before. It’s so bad this kind of stuff happens or I’ll get randomly booted out in the game crashes. Yeah it’s really bad and it lags really bad. I even tried to change my settings I have a iPhone 15 Pro Max and the graphics were fine. Everything was good until they did the upgrade. I don’t know what’s going on, but it’s absolutely annoying. Anyone else having this issue?

[dark totem]

regarding forestbell spell stairs i got a better response from the team which I appreciate

[chilly dune]

does anyone know why this happens or how to fix it? My game graphics are on ultra and i don't lag but suddenly my game will get really blurry looking and it doesnt fix unless i restart or go into build mode but then i happens again 5minutes later, Im on a 5060 i7 computer so i feel like my game shouldnt be doing this often and i cannot find anyone that fixed the issue. (First pic is good, second pic is what i mean by blurry

[winter tendon]

I think there is a highland poppy glitch in general all the seeds are missing and the flowers are not able to be watered

[honest stone]

I'm not able to complete this quest for some reason.

[timid delta]

Hi guyss where can i get more of those Golden premium Tickets for the hobby ? (Im lvl 37 and have over 3 hobbies i need to upgrade)

[chilly dune]

golden premium tickets are only obtainable after DG level 50

[coral citrus]

Have you tried to hold the bird photo taker thing that’s red and take a photo during the frostpore bird watching event? It doesn’t have to be when the event starts it can also be before the event starts, unless you’ve already tried that

[honest stone]

I already take the picture of a bird when the event was happening and it didn't work.

[coral citrus]

Oh you need to take a picture of yourself holding the scanner during the event likr a selfie

[honest stone]

They should clarify it in the description.

[coral citrus]

Ikr i dont know why the didnt phrase it like how they phrased the bug one 💔

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rose iris]

I did a purchase in game, but there was an error and did not receive my order. It gave me a notification to contact support, but I can't find it

[dense junco]

Hello I’m not sure why I cannot claim this

[drowsy karma]

i just realized this was here but does anyone know if the membership tab is bugging out because the buttons do absolutely nothing for me right now but make the noise like im clicking them :C

[dark totem]

hi i cant cook i’ve seen many people complain abt this why hasn’t it been fixed MY CAT IS IN THE WAY ALL THE TIME

literally wasting my rainbow bouquet

[heady aurora]

Could you help me? This error is happening every time I try to open the game on my PC. I've been playing since the beta and never had a problem. I've already restarted, repaired the game, uninstalled, updated the drivers, and nothing... the problem persists.

[dark totem]

still in the way wasting MY bouquet

[rustic kettle]

Anyone have penguins visit them (or any animal) visit them that dont have a gift??
Not making it chat

[gloomy gust]

bought and gifted gamg full membership to a friend but it's not showing up on his end, the days aren't added on his membership's "remaining days" area. what should we do?

[drowsy karma]

i think memberships are bugged right now gang:C

[frank coral]

Yeah

I can't join any events T-T

[drowsy karma]

my mailbox is also bubbling like im cooking so the game is seriously bugged right now lolol!!

[real matrix]

Hola buenas, necesito ayuda de algún moderador.

[chilly dune]

put your stoves ontop of counters, the animals cannot get up there!

[peak fossil]

Anyone else’s furniture/plants taking forever to load since the update?

Also, the stoves keep not letting me fix the temp’ so my food is burning! Not always, but enough that it’s annoying.

It’s like the whole game is lagging now. 🙁

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pliant adder]

Anyone?

I purchased the premium gild thing on winter event yesterday. I already purchased the normal gilded one 2weeks ago. Upon purchase of the premium one i just received the other inclusions from it but not any red diamonds or spins that comes with it. Or those stuff are only applicable to get once?

[woven hemlock]

did they receive the mail with the membership in the gift box?

once it’s received from the gift box, they need to go in their backpack and warehouse and look for the ticket voucher, then manually activate the membership from the voucher

[woven hemlock]

try #gameplay-help or #1435807505304518686 , this channel is for help with technical issues

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[dense junco]

Bump

[pastel creek]

i just built a floating third story kitchen as i noticed pets wont follow me up there

its pretty cute with a double spiral staircase up to it

[craggy panther]

i have a daily request for butterflies to give Will, but when i approach him, it doesn't give a chat option

[woven hemlock]

you mentioned updating drivers, did you update your graphics card?

could also try launching the game as admin, if that doesn’t work, or checking your firewalls / antivirus to make sure heartopia can pass through

[woven hemlock]

when you look at the quest, does it tell you to go find will, or does it say something like 0/5? If it says the latter, you need to collect new butterflies before he will accept them

[craggy panther]

it says "You can go find Will now" hold on and ill share a screenshot

[woven hemlock]

yeah, all pets are unique so some go up to upper floors and others stay away. what works for one person doesn’t necessary work for someone else, so gotta pay attention to your pets behavior and adjust accordingly

[woven hemlock]

can you show what it looks like?

[woven hemlock]

oh his chat bubbles glitched out, switching towns should bring them back. Happens to npcs every so often, especially the ones who got yeeted to the onsen during the event

[craggy panther]

ill try that, thank you!

[woven hemlock]

your backpack is full, make some space first

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[craggy panther]

that worked!!! tysm

[woven hemlock]

do you mean like the textures arent loading in quickly? the game sometimes takes a second to load in textures, it’s most likely an optimization issue on the game’s side rather than a problem with your device

[chilly dune]

maybe thats the start of it that they dont load quickly and it bugs it but it will just not load at all, even once im in that area for 20+ minutes unless i restart it doesnt go back to normal:(

[woven hemlock]

if it’s freezing when you cook specifically, i’d highly rec getting a video and sending it to their customer support so that they can look into it

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[quiet flame]

Honestly it doesn't happen constantly and it happens when I do other things sometimes too. For example sometimes it'll happen in the middle of an event like fishing or insect catching or it'll even sometimes happen right in the middle of training/playing with my pets. It just always seems to happen when I'm doing something that has a time limit

[drowsy karma]

If you press full membership nothing pops up it's just the two choices for the memberships

[woven hemlock]

hmmmm could try moving some of your graphics settings around to see if something is causing it to lag/crash, rather than relying on the ‘ultra high’ settings

[quiet flame]

But not every single time. That's why I never bother reporting to support about it. Its not like a deal breaker or something to make me uninstall the game. Its just super irritating the loss of resources/crops...

Like imagine losing 4 grapes u r trying to cook into a grape jam and that taking 10 whole hours to grow....

[woven hemlock]

if the game is constantly crashing, i think that’s still worth sending to their support so they’re aware it’s happening. there’ve been a lot more people coming in after the recent updates with crashes, and unfortunately we havent figured out any consistent community fixes yet

[quiet flame]

Yeah alright, fair enough. Although this has been happening ever since I started playing the game. So I can't tell if its a game problem or a device problem or an internet malfunction problem. 😂

[woven hemlock]

could you screenshot which page you’re trying to interact with?

[woven hemlock]

honestly could be all three, but the game’s optimization has always been bad, so if it’s consistently crashing for you, they may have a suggestion on what to do about it 🤞

[quiet flame]

I suppose its worth a try. Although I'm expecting them to tell me to either hit the repair button or uninstall and reinstall the game which I have tried in the past and it hasn't done anything to get rid of the problem.

[woven hemlock]

always worth a try! won’t know what they say until we ask

[quiet flame]

I shall report back here when they answer me.

[glass edge]

hi can I ask where to report this bug, I keep trying to change the headdress of my character to a headdress with this hairstyle but every time I exit the dress up option, I keep getting my default look

[chilly dune]

I originally had it on medium and thought that was the issues so I switched the rendering to ultra but it still did it, my other friend also plays on medium and has the same issue and neither of us can find the fix

[drowsy karma]

Since I'm not on no but it's the page you select between the junior and full membership

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Most likely there is an invisible cat on your head. It is a recent glitch, switching towns a few times should get it off.

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[misty nacelle]

HELP!
Apologies for my English. I’m looking for some help with the graphics settings in Heartopia. I'm unable to change the quality to other levels (like Medium or Low). I’ve already tried restarting the game as prompted and searched for various solutions, but nothing has worked. Is there any way you could help me? I’m playing on a notebook via Steam.

[woven hemlock]

Your backpack is full that’s why! Check your mailbox. It should be there. If you don’t clear out backpack space first it will go to your warehouse after you get it from the mailbox.

[royal swan]

Once the frost event is done I know we can still keep sculpting but can we still get new sculpts?

[gaunt sable]

My gravitational pull, pulled the mountains 💔

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[grizzled shard]

is there a way i can adopt away my sluggish/unsociable cat? she won't come with me to the pet store lmaooo.

[sonic shuttle]

Still not getting Puzzle Artist for some odd reason…

[dense junco]

Will try this thank you
Edit: problem solve thank you

[woven hemlock]

are you sure you didnt already get puzzle artist? Puzzle artist starts at 1500, there’s no more tiers after so you’ve already maxed it out

[random hinge]

I am still having trouble logging into Heartopia through Steam using the “Sign in with Google” option. It just get stuck on the login screen...What do I do to have it fixed?

[woven hemlock]

the only way to board it is to take it to the pet shop physically unfortunately, try leaving ur cat alone for a long tine since its unsociable and then spam the go out button? 😭

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[woven hemlock]

wow i think the game wants u to go to the onsen LMAO

devs/staff don't look in this channel, so if u were trying to report it, gotta report bugs to their support center~ if u were just trying to ask for how to clear it away, try switching towns

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

you should be able to make new sculptures as long as you have snowballs, yes

[gaunt sable]

Yeah I think so But idk I need a bigger sign

[round venture]

i just got more exhibition passes but it still say 84 instead of 94

[woven hemlock]

what happens when you try to change the setting?

[woven hemlock]

yeah idk i think they didnt make it obvious enough

[tender arrow]

Please fix the game I can't play without the lag and my phone is overheating after the game updates.

[random hinge]

Thank you so much for the help! I tried the other suggestions but they didn’t work for me. Setting Google Chrome as my default browser solved the issue, and I’m able to log in now.

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

I’m glad one of them worked!

[woven hemlock]

are they temporary exhibition passes? if theyre temporary, they show up in a different section next to the regular passes

[misty nacelle]

The graphics settings aren't changing. I tried switching to 'Low' quality, but the game is stuck on 'High' despite following the game's prompts and restarting.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[round venture]

how to fix the exhibition pass

[woven hemlock]

are they temporary exhibition passes? if theyre temporary, they show up in a different section next to the regular passes, you can’t combine them

[round venture]

so does that mean i can't get the hair or car

[woven hemlock]

can you screenshot the gacha page you’re trying to pull on?

[woven hemlock]

You have a total of 98 passes right now, you need 2 more to pull on the banner

[obtuse sentinel]

why i always failed at changing photo, it’s been a month please help

[round venture]

ok but how do i get two more

[woven hemlock]

you’ll need to purchase using real money to guarantee that you have enough before the banner ends, or hope that the game gives you some free. but the likelihood of it happening is very low

[round venture]

ok

[proud ingot]

nach_qq has been warned

Reason: Posted an invite

[woven hemlock]

1-3 business days, their support center is in china so if you messaged them within the past day or so, it's already their weekend

from previous players' experience, messaging them about using 3rd party apps doesn't get much help from the support team, because the game just detects the app but doesn't say what app was used. you may need to troubleshoot through the other apps on your device to see if any of them might be picked up as a third party (someone suggested apps like cookie clicker might be picked up as auto cliickers, for example, but it wasn't confirmed)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

s_bunyang has been warned

Reason: Posted an invite

[worn kestrel]

helloo my friend's simple wood fiber mat is missing in her workbench, any solution ?

[honest stone]

How do I get the raspberry, apple, and mandarin pancakes?

[woven hemlock]

need to make one (1) normal pancake first before you can make the others.

when you go to make normal pancakes, replace all the fruits with raspberries instead. same with the other pancakes.

[honest stone]

I tried to use the normal pancakes to get the other pancakes but I guess it doesn't let me have it if I use universal ingredients?

[oak widget]

take a screenshot of what youre using to make pancakes

[honest stone]

Am I supposed to use Frosted?

[oak widget]

here's what i use
and then just swap out the fruit

[woven hemlock]

yeah, if you use universal ingredients it doesn't let u unlock the other ones
can only use it to unlock the original recipe, if u want to unlock the other flavors u gotta use the actual ingredients

[honest stone]

I ran out of ingredients for milk and eggs when I was farming tokens.

[oak widget]

buy some from massimo

[honest stone]

I bought a lot of it already to buy make the original pancakes.

[oak widget]

oh... then.. ToT Im so confused

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[forest quest]

what happened to the order machine, it's no longer there for me outside bobs shop?

[honest stone]

How long does Massimo's shop reset?

[woven hemlock]

have her check her backpack, warehouse, and mailbox for an unlearned recipe

[worn kestrel]

thank you! ill tell her that

[woven hemlock]

try switching towns, should still be there

[forest quest]

it's sorta there for me but shows as invisible only the button is visible

[woven hemlock]

daily, at each day's reset time (6a heartopia time)

[honest stone]

I guess I'm not able to get the pancakes then.

[woven hemlock]

if you already bought up all the ingredients for the day, then yeah, since the penguin stoves will stop working at reset

[woven hemlock]

should just be a visual glitch, would usually clears by switching towns

[honest stone]

Do you know why they made the penguin stoves stop working when the event is over?

[oak widget]

they're only for cooking winter recipes

[honest stone]

I feel like the winter recipe should be still accessible for players if they have participated the winter event instead of removing a important from the winter stoves. This isn't a really good way to keep players playing if they would cut off good aspects for event exclusive furniture or content.

[vast yarrow]

Did anyone else poppy’s disappear? Mine were fully grown and they still disappeared along with the seeds I was about to go sale them and they are all gone

[woven hemlock]

event-exclusive birds/bugs will also be inaccessible after the event is over, so it makes sense to me that the stoves will stop working, so that you can't make more of hte event-exclusive recipes as well

[minor cedar]

I was wanting to check my Egg Furnitures and seems that I only need the Lavender Furniture Bubble left, went to the location it should appear but no bubble in sight. Checked my warehouse storage and inventory but nothing..any advice on how to probably get it to appear?

[shut cloud]

Anyone knows if the white tree and plants are gonna be removed ?

[woven hemlock]

any frostwave building materials/etc will still be available if you have it unlocked

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[proud ingot]

b4n4n45pl1t has been warned

Reason: Posted an invite

[minor cedar]

Sadly none to be seen..which is why I am confused x.x I checked and never adquired it.

[woven hemlock]

a lot of the bubbles move around, so it's possible that your's has glitched. try switching towns and booking it to the piano area to see if it triggers the bubble to move again?

if that doesn't work, check your mailbox to see if your backpack was full when you got the bubble, since that's where overflow items go first

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[minor cedar]

Found it, I appreciate the help!!

[woven hemlock]

hi meowbot

[honest stone]

I understand why the exclusive bugs and birds won't show up after the event is over but removing key features from a piece of furniture degrades the value and functionality of it. Plus, a lot of players spent so much time cooking and gathering ingredients for that specific event. This is just my opinion on it.

[woven hemlock]

imo it's expected that it doesn't work, many games have event-exclusive things that only work during the intended event. i'm more surprised that we can still ice skate and make snow sculptures even when the event is over. maybe when next winter comes around, the penguin stove will work again - it seems to be implied in the flower seed description that we just need to wait for the next winter season to plant them again

btw you can send your feedback re: the stoves to their support center, since i'm sure there are many people who are of the same opinion as you

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[honest stone]

Thanks for letting me know

[proud ingot]

_me_mori_ has been warned

Reason: Posted an invite

[visual prairie]

I'm trying to find Doris. Is this her? I can't seem to interact with her store

[mortal knot]

No

[visual prairie]

Oh I can't seem to find her, I looked everywhere in the forest since that's where the rainbow is

[mortal knot]

Doris is in this area

[visual prairie]

Thank you I found her

[restive edge]

This thing appeared and i Lost One planters help? I cannot remove It

[dull sigil]

Hey just want to ask how did you manage to get those clothes for ENFJ?

[woven hemlock]

if it's not your's, it's probably someone else's who threw it down and didn't pick it up. you should be able to go into build mode for a few seconds to 'reset' your plot and get rid of it, but if it doesn't work, you can switch towns to move your house away

RE: the missing planter, if it doesn't reappear when you reset your plot, check your backpack, warehouse, and mailbox. if the planter was removed because of the drawing board, it should be in one of those three places.

[mortal knot]

Saw it on Dorothy today 😅

[dull sigil]

Ah okay noted. You’re lucky to get it today.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[autumn lark]

My cats are always blocking my stove; the worst part is when I’m cooking something and it ends up burning because of them. Strangely enough, though, my dog doesn’t block anything when he sits there. It’s always just the cats.

[woven hemlock]

if you're looking for tips to stop your pets from getting in the way:

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

devs/staff don't look in this channel, so if you're trying to report bugs/give feedback, gotta use their support center:

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[analog tinsel]

Can someone help my bind my account. I play on my steam account and wanting my steam gameplay to transfer to my iPad. I tried to bind my google account and my apple account at it states failed to bind account has already been binded when i try to login using google and apple. Does anyone know how to fix this. When i try and play on both account it’s not my steam gameplay.

[proud ingot]

_theyme has been warned

Reason: Posted an invite

[last wyvern]

Can someone explain this to me? I recorded it on a Plate, but why did it revert to 00.00?Plate

[autumn lark]

It's still strange, though, that dogs don't block me—it's only the cats. So the developers should be able to fix that.

[woven hemlock]

all animals are unique - your dog doesn't block you, but for other people, their dogs do. i've never had a problem with my pets blocking my stoves, but other people have their stoves blocked all the time, etc. these are just the temporary fixes the community has found that has worked for them. if you're trying to report a bug or give them feedback, use their support center

[proud ingot]

rjadmsvkfkdrhkrldnfdjwlstjs has been warned

Reason: Posted an invite

[woven hemlock]

did you hit stop on the recording? or did you keep recording until it stopped on its own? i think if you keep recording until it stops on its own, it might not save what was recorded

[woven hemlock]

did you create a new account using your google account? if so, it's already in use by the new account, so you can't bind it to the steam account. (an account can only be bound to one account at a time). same with the apple account, if you used them to create a new account, you can't bind it to the steam account anymore.

you can ask heartopia to delete an account, but the process takes 15 days

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[crisp flicker]

hello! is anyone encountering the bug. i can’t seem to complete this quest. when i press annie, it’s no longer there

[woven hemlock]

you're missing a sardine, gotta catch one more sardine before the quest dialogue pops up

if her chat bubble isn't showing up at all, try switching towns

[hard breach]

Hi everyone!! So I’ve got this “unsociable” cat that I got my first day of having the cat hobby and I really regret it… is there any way I can take it back??

[crisp flicker]

i am so dumb 👁️👄👁️. thank you!

[topaz bridge]

i restarted the app a few times? new day hasn’t started yet. it’s past 6 am (est) so it should’ve.

[woven hemlock]

level up your growth with the cat to 3k at minimum and reach cat hobby lvl 5 to unlock the 'go out' feature. after that, it's a matter of praying the cat wants to go out so that you can take it to the pet shop to board it

the community is still trying to figure out tricks to get the cat to go out, especially unsociable ones. i saw something earlier that suggested you might need a higher friendship with unsociable cats in order to go out with them, but i don't think it's confirmed whether it works or not. one person maxed out hunger/petting/washing and then spammed the 'go out' button for their cat, but that's not guaranteed to work either

[woven hemlock]

daylight savings time means that everything in america server is delayed by 1 hour. click the time on the watch app to compare it to heartopia time, it should be one hour off

[topaz bridge]

in game it still says 6am is the reset time and the game time is accurate with irl time. would it be 7am est for the reset now? if so they should fix that in game and state that it is

[woven hemlock]

did you click the clock to compare it to heartopia time? a lot of the times listed in the game are heartopia time, not local time

[topaz bridge]

yep in my prior ss it shows the heartopia time. it’s all the same time. irl and in game it’s all accurate just no refresh. says time difference is 0h. i’ll just wait it’s probably just glitched on my end

[safe storm]

Help! I accidentally overwrote my current build without saving it and uploaded my previous build!

Is there a way to load back the build I was working on, which I unfortunately did not save?

[woven hemlock]

what does the actual time say for heartopia time? for example, i live on the west coast (3:32am), but heartopia time is now synced with mst instead of est because of daylight savings

Anyways, all times in america server are off by an hour if you live in america, so for EST, daily reset is now at 7am instead of 6am. Not a glitch, but the time difference on mine should now say -2h instead of -3h, so that part is a oversight on their part

[topaz bridge]

ahh i see it now! got it thank you. yeah it’s showing the actual heartopia time there. now i know

[delicate blaze]

That explains why I don't have any new quests yet, thank you, in-game it still says it resets at 6am for me when it's now at 7 then

[barren nacelle]

If it changes at 05:00 when can I claim it? Its currently almost 6 am so i thought it was claimable around 5

And it's Saturday with Bob still having the same furniture now 3 weeks in a row

[oblique badger]

really you wont let me use the rest of my seeds thats BS

you should let us use what we have left

you should at least tell people they wont be able to use their seeds when the event ends

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

the seed description has said from the beginning that you can only plant it during a specific period, + they did post about it both here and on twitter

#announcement message

https://x.com/MyHeartopia/status/2031309098319216706

btw, devs dont look in this channel, its for players to help players troubleshoot. if you want to give feedback to the devs, you can use their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

Heartopia (@MyHeartopia)

❄️Notice for the End of the Winter Frost Season ❄️

Baboo! D.G. Members,

The Winter Frost Season will end at 5:59 on March 14 (Server Time). As the Season comes to an end, the limited-time events for the Town Fashionwave will also be adjusted. Let's take a look! 🐾

🎨Snow

X · Mar 10, 2026, 10:00 AM

[onyx pier]

Why can't I see any of this?

[woven hemlock]

refreshes at server daily reset, which is at 6am server time. if you click on the watch, the pop up will tell you what time it is in server time, and you can compare it to your local time

[woven hemlock]

says you dont have permission to see message history, not sure why

oh, for some reason you have the muted tag. i think that might be preventing you from seeing the channel history

[onyx pier]

Not sure why...

[echo hollow]

started 6pm and ended by 7pm no hammerhead, rigged spawm rate lol

[idle thunder]

I cant interact with my cat and its SNOWING inside my kitchen! lol

[woven hemlock]

Was there an active rainbow at 6pm? the rainbow should have started at noon server time, which means it would be gone by 6pm

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

For the snow inside your house, it’s a visual glitch and doesn’t actually effect your build. When you go into build mode/switch towns for the cat, it will clear the snow in your house too

[barren nacelle]

Does Bob ever actually change his furniture or does he just give out the same furniture in different colors? It's literally been two months and I'm about to quit bc of him

[woven hemlock]

As you level up your dg level, more options will be added to the rng pool at bob’s, just like how more clothes get added to dorothee’s

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[barren nacelle]

@woven hemlock I understand that part but as far as I have seen he upgrades into stars only furniture and I'm almost level 35 with the same furniture I've had since the beginning

[green geode]

i obtained my order after the reset and now i lost my ordering ticket is there anything i can do since i did all my dailies and everything but its still gone.

[echo hollow]

ofc there is it active from 1pm to 7pm

[gritty path]

Does the fashion wave journal disappear when the season ends?

[weak musk]

How on earth did the cat interrupt my cooking while I was standing there?!!! It made me burn my dish, please fix it, it's burned for the second time!! A dish that I waited a long time for its ingredients!! I can't play like this.

[proud ingot]

kero567871 has been warned

Reason: Posted an invite

[stone heath]

Is there a way to turn off this town announcement from popping up every time?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pallid topaz]

I had nearly all the my little pony badges completed , but when I just checked on them to do the shining flower one... Every single badge from each category is missing. Even though I know for a fact , I collected them all , except for the shining flower one. But I was missing two. Why did all my badges disappear , including the spike ones!

Nvm it fixed it self

[oblique fiber]

my poor cat 😭

[wise bronze]

does anybody know where the rainbow is?

[rigid nymph]

Help fix the automatic feeder it’snot working

[feral timber]

I can’t get the option to buy to appear. I’ve tried restarting and double-clicking, but the option still doesn’t show up. Does anyone know what’s going on, or if it’s a bug?

[proud ingot]

_sxay has been warned

Reason: Posted an invite

[sonic shuttle]

wait…I didn’t see the reply to my thing about the puzzle artist thing

[slate lantern]

Did u try clicking the price tag as in the one with pink heart like 120 instead of the whole card?

[oblique fiber]

same , but i learned if ur cats are clingy they wanna be fed by you , if you look up in their log it’ll be like “kitty was looking for u but they had to eat from a cold machine instead” 😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

noriwinter has been warned

Reason: Posted an invite

[cold star]

is there a reason i did not get seeds today? first time on today, still watered from yesterday

[queen shuttle]

Are the ice rinks we built just stuck in whatever place we built it. I just expanded my land and was going to redo my home.. but my ice rink won’t move. I can’t even select its pieces 🤣

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[humble pawn]

I got the hair in mlp for rainbow dash but it's not in my inventory, any idea where could it be?

However, the other items for rainbow dash is in my inventory

[median siren]

use the mirror

[humble pawn]

Oh I see! Thank you! I thought it was a bug 😭

[lime fable]

Ummm.. I just bought multiple things from the furniture store with gold and stars and the items aren't in my backpack or warehouse... I got off and got back on and I still never received my items. I can send screenshots if need be. I'm very frustrated... I just want the items I purchased 🙁

[fleet river]

hello i bought a gilded acorn pass for my girlfriend and when she recevied it. They say it was on hold

[tawny bison]

This game just took money from me when I didn’t even buy any gems in while!

[solemn sierra]

Try and reset your game from the starting menu there's a little wrench

[tawny bison]

They won’t like it if I charge a refund cuz if I do they gonna delete my account an that’s messed up after what they did to me

[lime fable]

I just did that and nothing changed.. I still dont have the 20 items I purchased from Bob's furniture store. I'm beyond disappointed. I cant even get what I paid for..

[tawny bison]

Did u check ur mail

[dusty tangle]

Is your backpack full or was full ? Please make sure to check on that and then check your mailbox 📬

[dusty tangle]

Was it charged via Apple ?

[lime fable]

Omg thank you! I never had to do that before but it did work!

[lime fable]

Yes thank you so much it worked! I've never had to do that before! Now I know

[tawny bison]

It was but I haven’t bought anything in a long time so it can’t be a back charge . Every time I pay it takes the money already . But in this case I haven’t bought anything

[desert moth]

Had an issue today with the gacha, it was 90/100 and I pulled 10, afterwords it said 99/100. what gives?

[desert moth]

Probably a good idea to report that within the games support, you aren’t the only one it has happened with now. A friend had the same issue, she reported it and support gave her money back.

[dusty tangle]

What Apple does is tends to wait to charge you, so they can avoid extra fees from transactions.

What this means is they will let you purchase now and only charge you a week, two weeks or even later than two weeks after the purchase is done.

So for example, I made purchases in-game February 21 and only got charged March 3 for them. If you go to your App Store and then press on your picture at the top, and then go to Purchase History you can see if anything is pending and when you press on the charge you can see the date when you made the purchase.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[brisk snow]

hii, i have a problem that no matter if i use stream o tap tap but when i try to play heartopia on my pc i only have a white screen and it never changes, someone has a solution?

the first time in february it work perfectly but then i delete it and now i dowload it again and it doesnt work

[dusty tangle]

Did you check your App Store’s purchase history for a date ? It’s possible they are only charging you now for a purchase made last month.

If you don’t wish to do this, then contact Customer Support in-game and they will show you your purchase history and you can confirm it with Apple. Like I said, usually when I made purchases with Apple then I only get charged 2 weeks or later.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[shrewd totem]

rainbow is supposed to start at 12pm , its 12:07 and still says its lightly snowing.

[dusty tangle]

Due to the change in times ( Daylight savings ) everything has shifted. Instead of 12:00 pm, it will start at 1:00 pm.

[ebon saddle]

Is anyone having a problem with their cat? I can't seem to interact with it :(((

[fiery dirge]

I always go into build mode and then exit build mode and it allows me to interact with it after

[ebon saddle]

AMAZING, THANK YOU SO MUCH!

[fiery anvil]

how do i report a bug? there is supposed to be a rainbow right now and there isn't. because of last update happenning during the rainbow that would be 2 in a row that we're missing out on

[dusty tangle]

Are you on the America server ? If so, it starts in about 42 minutes. There is an hour of difference in times due to Daylight Savings. So what used to be at 6:00 am is now 7:00 am. What used to be at 12:00 pm is now 1:00 pm and so on.

All times in my post are EST.

[proud ingot]

yukii03928 has been warned

Reason: Posted an invite

[floral plinth]

anyone else have the problem where little to NO bugs show when doing events ? now the bugs are floating and i can’t even catch them what a waste

[hazy spade]

I don't have that problem but I also noticed my cat is floating when she's supposed to be on my head :(

I also tried setting the cat down and apperantly the button doesn't really do anything ://

[floral plinth]

ughh that’s so annoying, that hasn’t happened to me with the cats, just the normal running in my way while i’m cooking

[dusty cloud]

try inviting other people! it makes the bugs appear way more often. when you're alone you may barely get any unfortunately
also phase 2 makes bugs appear more! + if you have it unlocked use an inflatable insect attractor, it makes the bugs appear around 1.5-2x times more

[sacred cape]

Guys I'm trying to play on PC using tap tap launcher but my game keeps stuck on 39% I tried repair, reinstall, update drivers, reinstall tap tap, clean temp, and everything but nothing works.

[lilac lodge]

Does anyone know what this means?

[graceful ermine]

Let it sit for a long time. It takes a while and might not show progress when you download it. Theres also a “repair” button on the main screen you can try.

[river bough]

My hats are all glitched? I closed the game, reset my potion, changed presets, changed hats, took off hat put hats on but nothing is working???

[river bough]

It’s a event flower so you’re unable to water anymore same thing with the radishes

[flat tartan]

hi, sometimes when i enter the game i dont have the icons to feed and play with my cat, i don t know why, anyoane have the same issue?

[dusty tangle]

Everyone is experiencing this bug from time to time. What you can do is enter for a few seconds and then exit that building mode. Approach your cat again and the interaction bubbles will appear.

[flat tartan]

oooh, okey, thank youuuu

[hazy spade]

honestly, there has been so many bugs related to pets and animals that I noticed.
The floating bugs bug has been there before the pc launch and it's actually quite surprising that it still hasn't been resolved or at least changed :[
I would also just see random animals floating on areas that shouldn't be floating like the beach or lake

[hazy spade]

I think you might have a cat on your head. If you have one (even if it doesn't appear cuz yeah I also have that bug) all hat accessories disappear. Hope this helps but there isn't a solution for some reason.

[floral plinth]

omg smh thank you for letting me know . it’s sad they haven’t fixed it by now

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[river bough]

They appear in the dress up but not on my character and I have no cats on my head

[hazy spade]

yep, saddly it is the cat on head bug :[ I was also confused about it as well but yeah
I'll send a video of the cat head bug (where the cat is supposed to be on my head but it isn't)
if you have the paw icon next to the jump icon it does mean you have a cat on head :[

[sour blade]

/help

[hazy spade]

for context, this is what the character supposed to look like (re created it because I didn't save fit)

[river bough]

Yeah weirdly I went to my house and there was no icon

[dusty tangle]

Hello. That command doesn’t exist. Did you have an issue you needed help with ?

[deft mist]

is there maintenance going on right now? because my game will load to 70% and then crash. It was fine yesterday. i have tried to open the game like 4 times now

[sour blade]

🙁 My friend made a top-up in the game, the money was deducted, but nothing was credited to her account.

[dusty tangle]

There is no maintenance right now.

Can you try restarting your device / PC to see if that helps ? If it doesn’t please try restarting your router / turning on and off your WiFi.

[sour blade]

someone can help me

[dusty tangle]

For transaction issues, please contact Customer Support in-game.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[paper apex]

hi. can i know where to submit a mod ticket on Discord?

[hazy spade]

huh, that is really odd. Have you restarted the game? If you're in your phone you might need restart your phone to completely reset the cache or if you are in your pc, open task manager and end task the game. But if you haven't restarted yet, maybe a regular restart could work? It kinda worked on me after 3 restart.

[dusty tangle]

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[river bough]

I restarted the game but I’ll have to see if fully restarting my computer works?? I’m not sure

[deft mist]

I just turned my pc on 😭 the game finally worked this time but that was so weird. Like i had to restart it 5 times for it to work... I've never had this issue before

[hazy spade]

I think you can just open task manager and close the game via there so you wouldn't have to constantly restart your pc :[

[sour blade]

thank u:) I will try

[glossy zealot]

Does anyone know where I can post memes?

[dusty tangle]

The game ( especially on PC !! ) is still being optimized and worked on. So the game will sometimes require you to restart your Internet connection to be able to play, or even use a completely different Internet connection.

For the smoothest gameplay, you can try playing on mobile phones. You’re welcome to continue playing on PC of course but this may happen from time to time and you’ll need to restart your PC or restart your Wifi connection.

[normal totem]

Bruh they need to fix the weather timing. NA just experienced DST so now the rainbow that was supposed to start at noon is an hour late.

[full coral]

are any of the tokens blue or pink hearts resetting? I seen a post on fb and wondering if I need to spend my stuff so they arent refreshed

or before they are refreshed*

[waxen summit]

Hello! Is there a cooking bug? I get the message that the heat level needs to be adjusted but there's nothing to click. So I only get bizarre food...

[glossy zealot]

@dusty tangle Hey, is there a place I can post memes. Its PG

[deft mist]

oh okay, i wasn't aware it would break from time to time. i am not really good at phone games which is why i play it on the pc 😅 ill keep that in mind though, thank you!

[dusty tangle]

If it’s related to Heartopia, then I would post it at #showcase . If it’s a random meme then you can post it at #off-topic

[waxen summit]

Hello! Is there a cooking bug? I get the message that the heat level needs to be adjusted but there's nothing to click. So I only get bizarre food...

[proud ingot]

blackdog07887 has been warned

Reason: Posted an invite

[woven hemlock]

try switching towns to see if the action bubble glitched, usually switching towns clears those types of glitches

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

how long ago was the post? all progress was reset for beta players, but we are on official release now (since beginning of january) so things won't get reset

[woven hemlock]

if you check heartopia time by clicking on the clock, the america server is still following EST pre-daylight savings, which is now MST time. this applies for all times in the game, so need to make your own calculations to adjust

[full coral]

Im about to log in and check my friend also said their pink hearts were reset, is this normal when a new theme or season comes into play?

[woven hemlock]

red hearts should not disappear or reset, if you can provide proof that your hearts disappeared without being spent, can report it to customer support so they can help you look into it

[gritty path]

If I make a private server, does it show my other friends that I’m online still?

[full coral]

Thanks ill let them know. Looks like mine were not reset.

[woven hemlock]

my guess is that they might have spent it without realizing, since the red hearts can be used to buy other currency. so they can try to remember if they bought anything recently (exhibition passes, blue hearts, etc)

[full coral]

They said they were turned into coins?

[woven hemlock]

only fashionwave coins should have been converted into gold, not red hearts they'll need to provide customer support solid proof their gems were converted, if they think thats what happened

[woven hemlock]

yes, but they won't be able to join the private town unless they know the password iirc

[full coral]

understood thank you for your help

[gritty path]

Oh that sucks but thanks for answering

[tranquil flicker]

Please help me, why hasn't my purchase arrived yet? It's been almost 48 hours

[fading sand]

am i able to transfer my mobile progress to my steam progress? if so, how? :D ty!

[woven hemlock]

if the purchase is pending from your card holder, heartopia might not have received confirmation yet that you paid. apple sometimes collects multiple charges together to charge all at the same time, so that's a potential reason for why a purchase hasnt arrived yet

another potential reason is if you paid through the website, double check to make sure you paid to the correct server (if you play on global, make sure you paid to global, for example). the site makes you manually select your server, so it's possible to charge to a server you don't have an account on

otherwise, for billing issues, can contact their support team

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

when you open the game on steam, instead of using steam to log in, use whichever login method you used on mobile (email, facebook, etc). once you've successfully logged in, you can bind your steam account to it for easier log in in the future

[fading sand]

thank you so much!!

[opaque tree]

WHERE CAN I BUY BIRD FOOD I used to be able to get it from Bailey I thought but now that im level 7 there’s no option to buy it?

[woven hemlock]

can't buy bird food, you get it randomly when you give her bird info cards

[fading sand]

it says im logged in but its not logging me in :( i tried apple and google

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[fading sand]

thank you!!

[modest fulcrum]

This has to stop. Pets should not have any collision. Why are pets allowed to obstruct players while cooking. What is even the point if it. Imagine grinding for the ingredients that's difficult to get, i.e crayfish, just for your pet to ruin it, multiple times. Fix your game.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[modest fulcrum]

While you're at it. Fix the collision at the old sea

[proud ingot]

rhyann8647 has been warned

Reason: Posted an invite

[meager hare]

When does the gift option get added?

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~ @modest fulcrum

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

you can start gifting someone at level 3 friendship with them, it's limited to CDs / books / certain items from the acorn store

[broken shell]

any new updates on the bug virus thingy that bugged the update? i wanna know if there is some new information about it

the (themis_x64) thingy

[harsh gorge]

i still cant open the game aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

[broken shell]

we dont care ramona, dont post that stuff here

[harsh gorge]

?

[woven hemlock]

@spring plinth @vale moth mr beast is back

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

devs have not made any official posts about it

[broken shell]

no someone posted smth weirnd, fallingwish deleted it, i wasnt talking to you lol

[broken shell]

Ah alright, i'd love to be kept informed though, if anything more about comes up i would love to be informed

[white rampart]

HELP NEEDED
I finally made it to level 35 and got the quest for the ordering machine, it shows where it should be but the machine isn't there.

[broken shell]

wait i think they fixed it, basically before, i redownloaded the game after it wouldnt open, it didnt work, now i redowloaded it again and now it's working

[hexed mantle]

Hi , there is a way to get rid of craked eggs & mlp badges?

[broken shell]

eat the eggs

[vague osprey]

when i try to take the test it just makes this white bar up top, and then i cant use my mouse anymore :(

[stark sphinx]

I need help I purchased some stuff for the house my inventory was full, I didn’t notice at that time but then I checked to place the items some weren’t there I thought it was because of inventory so I got rid of things and check to see if it showed up and nothing, I reset the game and nothing showed up what do I dooo ??

I can’t even try to buy it again because it says sold out 🥴

[woven hemlock]

check your mailbox

[woven hemlock]

when you get closer, can you still interact with it?

try switching towns if its a visual glitch

[lone plume]

I purchased like 14 dollars worth of hearts, but it hasn’t come out of my bank (2 days now)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

4nother_boy has been warned

Reason: Posted an invite

._morocho_. has been warned

Reason: Posted an invite

[proud ingot]

_major789 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tawny copper]

Click repair

[vocal helm]

Hi does anyone know how to place the stairs in front of the door? It doesn't line up no matter how i try

[cursive wave]

Idk how to report bugs

[vast thicket]

Missing fishes.
We fished for around 2 hours and a half with rainbow bouquet, perfumes and tails. As you can see the amounts of 1 star fishes are not normal. We clearly remembered catching more 1 star fishes and trigger rainbow effect gets extra 1 star fishes.

[unborn ore]

Guys sos TT today I got my order and then I was looking for the Purchase order in my bag and I did not see it i tho it was in the storehouse I dont see it i check the mail I dont see it too TT and I dont delete it i dont get it bake after the order i got today

[drowsy tulip]

My preset menu will randomly pop up constantly at any point? Likee the green topped one that lets you pick presets. I have never once wanted to use it, how do I make it stop doing that??

See I'm not pressing anything it's been like that since the day I unlocked it

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[drowsy tulip]

??? I didn't do anything whaat

[exotic olive]

mine was doing that today as well

[blissful cargo]

Hi! I’m not sure if I’m in the right place. May I ask where I can claim my prize for winning the Content Creator Event?

[cobalt tartan]

not sure if its a bug so im posting here, my hats do not appear in game. (i tried changing the hair style and trying diffferent hats but they just don't show up)

[desert moth]

You have an invisible cat on your head! go home and click the little paw icon in the bottom right of your screen, then click "Set cat down"

[red cypress]

hey guys, is the bug where u can't interact with your cat still a thing? where it randomly doesn't display the pop up for interaction
not sure but i haven't seen it in the patch notes

it keeps happening 🥲

[cobalt tartan]

hi thank you! but i dont have the button

[desert moth]

Presets opens up when you click and hold on or closely next to your character, it happens on accident a lot since usually people on pc need to press and hold to move around their camera too.

[desert moth]

Here it is! It's just a little difficult to see

[desert moth]

Yes it is, seems to be tied to pet beds and specific furniture cats can jump onto. You can fix this by loading into a new town or loading an empty blueprint!

[cobalt tartan]

thank you! (i dont have my glasses on) i am pressing it but its not working, should i just keep clickingit?

[desert moth]

You have to make sure you're home when you click it, it won't work otherwise. Once at home, click it once then the option "Set cat down" should appear

[red cypress]

oh i see
i usually just ignore the cat and interact when it works again :D
was just curious if it's still an issue
thanks for the tips for fix tho

[cobalt tartan]

it just isnt working, i just took my dog "out" and i was able to set the cat down

[desert moth]

Ah, super odd. Only other thing I can recommend is loading into a new town, that usually fixes it as well

[drowsy tulip]

Oh are you kidding me omg thank you that's so stupid

[desert moth]

It really is, I always end up opening it on accident while trying to catch bugs 😔 I'm hoping they add a keybind option to change it later

[cobalt tartan]

i took the dog on an outting with the invisible cat and another button appeared here letting me put the invisible cat down (loading into new town did not work for me but this did?)

[desert moth]

Oooh I wonder if it possibly bugs while you also have dogs out? I'll have to test that now. Also that's also super odd... My cat always jumps off my head when I move towns

[obtuse patrol]

is anyone having the same problem with steam version?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

kchiecchnj.2 has been warned

Reason: Posted an invite

[cobalt anchor]

I get this sometimes when launching as the game freezes when joining a town, but i close and relaunch and its fine. Is yours doing it multiple times?

[proud ingot]

kchiecchnj.2 has been warned

Reason: Posted an invite

[winter glacier]

Hello, all my temporary passes disappeared even though they were due to end on 2026.04.01. I don't understand why, my friend still have all their temporary wishes.

[proud ingot]

kchiecchnj.2 has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sleek gust]

does anybody know why my 2hours of decorating disappeared. I save multiple times throughout the save and always before i hit complete, i exited out and it say unsyncronized data detected and wouldn't load even though i saved more than enough times?

[ornate siren]

hi how do i get this?

[woven hemlock]

sometimes this happens because the build mode has desynched with the rest of the game on its own, it's very possible that some data will be lost unfortunately. you could try to switch networks to force a reconnect (eg Wifi --> LTE) and see if that forces it to reconnect? idk if that will work though

[woven hemlock]

starting from DG level 50

[woven hemlock]

did you roll for anything that uses exhibition passes recently? it will use the temporary passes first before the permanent ones another possibility is that you had multiple temporary exhibition passes that expired at different times

if you have solid proof that you had the passes and they disappeared on their own, you can send it to the support center to see if they can figure out what happened

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[winter glacier]

Nope, i didn't uses any exhibition passes, and no they weren't expired

[final rampart]

Hello, people probably already asked but, i´m playing on steam, is there a way to play on phone with the same account?

[swift creek]

I'm pretty sure there is when you like the account on mobile there's a steam option at the very bottom you should be able to do it that way

[woven hemlock]

yes, you can bind another account to your steam game (eg your google account) and then use that to log in on mobile

[final rampart]

if i try to bind google it tells me it succed but its still not bound :/

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled! (Also check your adblock to make sure it didn’t block the pop up.)
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

[pastel pendant]

Am I the only one having this error? I cant log in. 🙁

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[sharp widget]

Ive gotten this badge multiple times but the game keeps saying I havent

[woven hemlock]

Check your backpack, mailbox, and warehouse

[sharp widget]

Ty!

It was in my mailbox!!!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[restive marten]

hi! i cant access my account using the email i bind it with? is there anyway for me to bind my account to another one? i can no longer access the old email address pls help me 😭😭

[proud ingot]

gaiancravah has been warned

Reason: Posted an invite

[cosmic mountain]

The blurry pic is from my daughter who has the "New Life Log" under Event...but since the change of the season it is missing for me. I've tried quitting and restarting the game a few times, but not seeing it.

[mighty lava]

Did not receive my heart after purchase on app store

[slate lantern]

New life log disappear once u complete all the tasks there, did u done everything?

[wild berry]

Still waiting on the float glitch return.. any news on when? Been a while now since it was removed 😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[karmic spruce]

clicking the shape of you link on pc just making white band appear at top of screen and freezing game

[cosmic mountain]

Yes, I had completed all tasks for all the days.

Isn't there a life log for the new season?

[slate lantern]

Yep that's why urs gone while for ur daughter haven't since they still haven't completed all~

[slate lantern]

Nope

It's just a beginner handbook

[cosmic mountain]

Thanks...that explains it. Appreciate your help.

[wet turtle]

Hello today i logged in like everyday on steam and my progress was all gone what happened and no matter how much i relog and reopen the game its all gone
My friend says my name is still there on thier friend list

[fringe citrus]

Heya, I've tried to buy the golden acorn membership today but somehow the app tells me that there's an error in the payment, but where I've already paid for the membership says that it's already paid.

I have the receipt, but the game will give me the already paid membership or do I get a refund?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fringe citrus]

Sorry if the receipt is in Spanish but I really need help with this

[hushed dagger]

Wasnt this fixed

I burned two of the new cake rolls

[slate lantern]

Nope not yet

[slate lantern]

I think u better ask the cs in where u bought it if it didn't reflect on the game

[hushed dagger]

Lord

[wary elbow]

Why are my badges gone? Last time i check i only need the 7th rainbow 😩

[fleet river]

hello i bought a gilded acorn pass for my girlfriend and when she recevied it. They say they are holding her gilded acorn pass

[woven hemlock]

Please have her check her backpack and warehouse for a voucher ticket, it needs to be manually activated

[woven hemlock]

Do you have them set out in your house? The banner seems to have trouble detecting badges if they aren’t in your backpack/warehouse

[candid vine]

snow bugging out

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fleet river]

thanks man

[gleaming ember]

why is pc version always bugged every update. i cant move when i use my fishing rod again

[karmic citrus]

Sameee

[gleaming ember]

i guess it never was intended for pc

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[onyx pier]

@twin yacht I have the muted role assigned to me your website isn't working so I can't see why I was given it. Could someone please explain why I have the role and or if I've done something wrong please let me know.

[graceful sparrow]

its been more than 24 hours and i cannot progress on my quests because of this

he keeps telling me the same thing. does anyone know a way around this

[oak widget]

Do you need to purchase something?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gilded drift]

Im playing heartopia and my cat and dogs needs are frozen, my cats energy wolnt go up and its hunger dosnt decrease sme for my dog. i reset the game, switched blueprints, removed their hats what else should i do?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[opal tulip]

Hi!! The game is super laggy on my laptop, so I wanted to change its resolution. However, it only shows this option, so it doesn’t give me other resolution choices. Has anyone else experienced this? How can I fix it?

[graceful sparrow]

yes and it wont let me

[proud ingot]

inks.31 has been warned

Reason: Posted an invite

yayacho_15y has been warned

Reason: Posted an invite

[leaden nexus]

Hello! Can somebody knows what's the meaning of this? Thank you 🥺

[dusty tangle]

That is the total amount of load that can be placed on your plot of land. It represents how much furniture or building materials can be placed down and it is the maximum allowance at the moment.

Once you reach the maximum you won’t be able to place anymore furniture or building materials. As you see, the maximum right now is 350,000 worth of furniture and / or building material.

[oak widget]

I got stuck at this part, but the solution is so easy… I forgot what I had to do though.. I’m sorry ;0;

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[muted spindle]

Hello! I cant zoom in while painting on canvas, so its very hard for me to draw details

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[graceful sparrow]

https://tenor.com/view/long-tears-gif-11087877242190144149

[near siren]

this is some new settings hahaha

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[leaden nexus]

That's make sense! Thank u 🫶

[crisp oxide]

where do i report a bug i found in game?

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[shut bay]

Have many people been experiencing this? It hasn’t been working at all since an update.

[opaque tree]

anyone know when the new event starts for U.S. players?

[normal cosmos]

my game is stock on 1 fps how do i fix it?

[trim wing]

yes some of the language they just don't get translated

[severe summit]

i was wondering why i have a 0% chance on draw 12 to get the Twin Bun Tails w/ Ahoge from the gilded acorn exhibition…?

[molten sentinel]

I’ve had this issue since yesterday saying I have a bird event tracked, it doesn’t show on the map. When I follow the stars it doesn’t go away and it is against a wall in the ton centre

[opaque tree]

anyone know when the new event starts forAmerica players?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[thorny veldt]

my game keeps crashing on launch,started today,steam

[north palm]

Almost every postcard gets flagged for sensitive content. Not sure what I’m saying wrong?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stoic dock]

My game is glitching 😣 I wasted 8 grapes to make a new grape jam recipe and it burn because of the lag . So disappointed

[storm musk]

OMG ME TOO ITS SO ANNOYING CUZ IT TAKES SOOOO LONG TO GROW 😭 AND 4 OF THEM WOULD BE WASTED IN ONE GO I WASTED 12 STRAWBERRIES AND 3 PASTEURIZED EGG 😭

[storm musk]

They say its in 1 or 2 weeks, i think after 1 week the preparation for the next season will start

[proud ingot]

astolfo626 has been warned

Reason: Posted an invite

[meager steppe]

I have a question after u reach the dvp 25 is normal to get your dailies everyday? I am asking because I reach the dvp lvl 25 yesteday and today I can't see my dailies :c

[storm musk]

I turned lvl 25 yesterday too and i still got my dailies

[meager steppe]

https://giphy.com/gifs/sad-cat-eyes-crying-fFa05KbZowXiEIyRse

I cant see mine :c

[faint vault]

Have you tried switching towns or repairing game? Unfortunately the other option is to contact CS

[meager steppe]

I have try to repair the game and did not change anything but I havent try that but I would do try switching towns, I will do that right now IVY

[meager steppe]

unfortunately for my case i didnt work switching towns I would have to lift a ticket, I really hope they can give me assistance today I dont want to lost my exp

[foggy jasper]

Are the curtains going to be fixed? It seems they don't work. I tried the "fixes" online but, nothing works to make them useable.

[faint vault]

Are you trying to attach to the wall or the ceiling? To a wall, you can only do when there’s nothing in the way. If you’re trying to place them in front of a window, you have to attach to the ceiling

[foggy jasper]

I tried the ceiling thing. I did move everything out of the way. Meh, I'll try again later on.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[crystal goblet]

hii my friend gave me the rainbow dash nebula badge but i received the flower badge. idk if its a glitch or if the actual game can help but we are super confused (pls ignore the circle😭😭)

[faint vault]

I’m confused, it looks like you do have Rainbow Dash Nebula now and in one picture you have RF Fluttershy circled

[crystal goblet]

nono those are frm my friend

[proud ingot]

castro22_ has been warned

Reason: Posted an invite

[crystal goblet]

her before and after. as for the circled area i told yall to js ignore it cs that was the screenshot she sent earlier tdy saying thats the only one she needed

im showing that her account has one less nebula and mine has one more rainbow flower

[faint vault]

What does the “History” say?

[crystal goblet]

hers says she sent it but i didnt receive anything even though i went through the whole animation and now i just got fluttershy rainbow flower but its not registered???

[faint vault]

Try restarting and switching towns, it’s first I hear of incorrect badges being sent, if that doesn’t fix it, you just might need to contact CS

[crude nexus]

Hi ! I cannot for the life of me find the roaming timber oak guy today 🙁

[faint vault]

Spirit Oak Forest, where you originally first found it

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

totosatin has been warned

Reason: Posted an invite

ex.habit has been warned

Reason: Posted an invite

ggpp0827 has been warned

Reason: Posted an invite

[drifting sigil]

It seems cooking is broken? I previously had the latte recipe, but it's suddenly disappeared from my options and adding two milk to coffee doesn't work anymore. I also tried making cake roll varieties, but no matter what color sugar I use I only get the default one now

[vivid sand]

Will Controls be made to work with Steam Deck?

[near bay]

My game won’t let me even load to the title screen. It says Network Unavailable. But my WiFi is fine and I’m on mobile so I’ve tried switching to data as well and it won’t work either. It’s been happening since last night

[sweet plaza]

How do I report an issue? I have 7 plots unlocked and purchased and in build mode I can only use 2 plots. Its weird. Please help!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[topaz flicker]

I unlocked a new land plot but it didn't actually unlock.

[wintry gulch]

Hello, Im having an issues with a payment for the membership, can I address this with someone here?

[tardy wyvern]

I paid £4.49 and £0.69 for diamond hearts but I didn’t actually get them, I have contacted customer service but I have not had a response. this has happened three times now. 😭😭😭

[digital basin]

When did you contact them tho?

[tardy wyvern]

Yesterday and the day before that too

I don’t even know what to do anymore

[digital basin]

It’s a weekend. Even in china. Give it a few days. Customer support tickets in any games take at least few days to be answered…

[tardy wyvern]

Okay I will do that and see if it works I guess.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tardy wyvern]

But is it normal to have a order error when purchasing diamond hearts

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[supple jacinth]

Hi I’m not sure who to talk to but I made a purchase of the $2.99 game full membership but the money from my account was not pulled and there’s nothing pending at all and I don’t want this to back fire on me if I decide to use the rewards

[tranquil radish]

Hi, I was wondering if anyone is familiar with this tablet for drawing? Is it possible to use this kind of tablet to draw on heartopia? https://www.tiktok.com/t/ZT9RdCP7RymD3-gNTIS/ , i’ve been wanting to use a tablet for drawing on pc for heartopia but im wondering if this is worth!

[proud ingot]

dollie_2 has been warned

Reason: Posted an invite

caio_sec has been warned

Reason: Posted an invite

lenny4532 has been warned

Reason: Posted an invite

famouspeople has been warned

Reason: Posted an invite

[hallow acorn]

Hi there, I recently purchased heart-shaped diamonds (99.99$) using Apple Pay. After the purchase, the screen displayed a successful message, but unfortunately, the diamonds were never added to my account. Could someone please assist me with this issue?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uneven matrix]

Hi a member accidentally picked the wrong badge on the little pony spike badges is there anyway for her to get another spike congratulations rare badge at all?

[blazing echo]

Hello everyone

Where can I ask about any account related questions?

[robust karma]

I did this too, would love to know if I can fix it

wait a second... I wonder if she has the one I need and vice versa?

[uneven matrix]

Yea maybe

[robust karma]

I have 2 of Spikes Pride

[uneven matrix]

Ah I think she has the same

It’s so silly really I think they should have just put them in the box’s instead of making ppl pick it was so likely to happen doing it the way they did

[dusty cloud]

you can try #1474630074291458168 ! also there's a slight chance to get a spike badge from the basic pulls but i would recommend going to the thread and mainly the one giving away badges

[uneven matrix]

Really

[dusty cloud]

if you need to contact in-game support then
01 . After you enter the game –
Go to settings

General > Account Management > Support Center (at the bottom of the page)
02 . From the title screen
Settings icon > Support Center > Contact Customer Service

[uneven matrix]

Ok I hav sent her a postcard to check on here in this group

[latent lily]

Hey my girlfriend is trying to do the cooking task for mixed jam but it's not letting her what does she need to do??

[oak widget]

Does she have any fruit?

[latent lily]

Yes she has more than enough of all of them

She went to the stove and the recipe isn't even there

[blazing echo]

Thank you so much!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[stuck badge]

automatic cat feeder don’t work

[eternal lagoon]

I dont see my dailies only the weekly mission .

[frail tree]

Are the Gatcha Eggs that we set in our garden or in front of our homes down?

[proud ingot]

shane_o_mac100 has been warned

Reason: Posted an invite

[graceful ermine]

Why are some people able to post images in #suggestion but I can't seem to do it? Am i missing something?

[night copper]

Hi

[distant turret]

hey, so after i bought my order it didn't give me back my order ticket.

[prime citrus]

Hello.. Good day .. I'll just notice that I don't have an achievement button in the trophy? What DG it been shown? Btw I'm DG 27 already..

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

kotobuki_1004 has been warned

Reason: Posted an invite

centaur1234 has been warned

Reason: Posted an invite

famouspeople has been warned

Reason: Posted an invite

[loud shoal]

Is this the server where I should report bugs? for some reason the forestbell rocking chair i have places is rotating around the x axis and when I leave build mode will be stuck wherever it paused, ie I just left build mode and it was sideways

[dusty kettle]

I accidentally purchased hearts that I thought where 1.99 turned out to be 9.99 (I know my silly mistake) I got a refund through Apple, and now heartopia won’t let me use the solo-build as I’m on negative hearts, I find this really disappointing from them, I’m a massive player of this game and this has really put me off, can anyone help me?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fading sand]

hi! if i’m logged in on my phone and my pc will my progress transfer? Like im logged in on my pc at home but if i play right now will whatever i do be automatically done on my pc progress too?

[undone geyser]

@dusty kettle just pay it back then u can play.

@fading sand im surprised u can be on 2 devices at once with it not kicking you o.O

[fading sand]

no that’s not what i meant lol, im not ONLINE on my pc i just meant im logged into my account lol

i’m also not playing on my phone cuz idk if when i play the progress will transfer over the next time i play on my pc

[undone geyser]

Ya it should @fading sand i go back and forth all the time. As long as you stay on the same server

[fading sand]

thank you sm!!!

[cobalt laurel]

It might be bugged my account? I cant buy the island anymore, im already lvl 34 but i declined the offer because i didnt had the stars at that time, and now i dont know where to buy it, Atara isnt selling anymore

[solid seal]

I tried searching, but there are so many comments with the word track it's hard to narrow down if someone has asked this already. I think my game is glitched, but even restarting does not fix this. I had used Bill as a track on the map to get down there to start an event and now I cannot remove him as a tracker. When I click stop tracking or press "T" it does not clear him from tracking. Has anyone else experienced this?

[slate lantern]

there should be another dialogue saoemthing like "island something"? is there nothing like that? or if u can send a ss

[junior roost]

recently on steam, whenever i exit game through the game itself, steam still shows that it’s running and stopping it just puts it in a forever stopping state, even when i run another game. idk if anyone else has had the same problem.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[solid seal]

I have the same problem with other applications. Forcing it to stop just puts it in a forever stopping state, I've even left it like that overnight and it still continues to say stopping. The only fix I have found is going into task manager and closing all steam applications open, then opening the application again. I'm not sure what's causing it because it's very intermittent and it does not affect one specific application for me.

[tepid terrace]

I recharge my gamg full membership and paid 189 pesos, but it didn't transfer to the game @gloomy tartan .

[junior roost]

ah maybe it’s a steam problem? i was just searching up if it’s a common enough problem and it does happen to other games, but i can’t tell rn if it’s a heartopia issue or a steam issue. i just try to exit steam without using task manager and it works

[wide oriole]

Hello, I have the daily task to feed the cat, I have fed the cat it leads me to twice today, another one of my cat's twice, and two stranger's cats but it won't complete the task.

Was my final task before DG level 36. 🥲 Would give me 10 points and I'm 5 away

[solid seal]

I'm pretty sure it's not a Heartopia issue, this issue started for me with VRChat, then it started affecting Palworld, Heartopia a few times, then back to VRChat or OVR Settings. It's just random for me, it's not hurting anything so I've just been doing that. I think it's a Steam issue, but I don't think it's a big enough issue for them to fix, it's more of an annoyance because you have to close steam entirely if you want to play the game again.

[slate lantern]

ya i had those problem with other games too xd

with steam not recognizing i close the app and it make it crash xd

[latent zinc]

I don't know, why ticket order can't be give to me after i end purchase all item in green box. If i get item after mission to get ticket order why the egg gatcha cant give me ticket order how i purchase item in green box?.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Not sure if I’m understanding your question correctly, so I’m gonna try to cover bases and hope one of them was what you wanted to know

• the order machine doesn’t give you back a ticket when the order is complete —> completing an order consumes the ticket
• tickets can be found at the very bottom of the backpack, in the ‘all’ tab
• to get more tickets, there is a small random chance of getting an order ticket from the daily quest reward capsules
• to start a new order, click on the ‘start a new order’ button at the top of the page to clear away the previous order

[woven hemlock]

Can you show the task? some quests are very particular about what they want you to do, but the quest itself is worded vaguely

[woven hemlock]

devs/staff don't look in this channel, so gotta open a ticket for billing issues in their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[proud ingot]

i_am_hemi has been warned

Reason: Posted an invite

[woven hemlock]

have you tried switching towns?

[woven hemlock]

you should still be able to purchase from atara, does he have any dialogue options at all? if no chat options appear at all, try switching towns

[woven hemlock]

unfortunately if you refunded and are now at negative hearts, it will have consequences on your game, including being unable to chat, unable to build, and unable to farm, etc. it’s the equivalent of eating half a pie and expecting the money back when you return it to the store

If the game deducted more hearts than the purchase (eg you bought 5 hearts but it deducted 10), you need to show them solid proof that you didnt spend any and that its the game’s fault when you open a ticket with them. if you did use the hearts and thats why you’re at negatives, then you’ll need to repurchase enough hearts to put yourself back at a positive balance

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

the mastery certificate unlocks once you hit the minimum requirement on at least one of your recipes (number of times cooked), its not tied to DG level. Think of it like a hidden mechanic for people who do a lot of cooking. Once you unlock mastery on one recipe, you’ll be able to see the minimum requirements for all recipes you have unlocked

[woven hemlock]

The ticket is consumed once you complete an order, you get more randomly from daily quest reward capsules

[woven hemlock]

When you write your suggestion, theres an optional tag for images, click that in the options to add an image

[woven hemlock]

the description says that they’re only available during certain time periods (probably during fashion waves)

[graceful ermine]

i do that, but when i send the message it doesnt send...

[frail tree]

Ok. Thank you

[woven hemlock]

do you mean that you cant find your daily missions, or that new ones didnt generate at reset?

[woven hemlock]

the pets dont like eating from the automatic feeder, if you look at their mood log, you’ll sometimes see them describe it as a cold hard machine. It takes time (and starvation) for them to warm up to it

[woven hemlock]

have you check her backpack, mailbox, and warehouse for an unlearned recipe

[solid seal]

I did, I switched towns to be with a friend and I've also left the game and returned and it still had that I was tracking Bill and unable to remove the tracker.

[woven hemlock]

tablets count as controllers by the game, controllers arent supported so it will be very buggy / might not work. i remember someone tried using their ipad tablet pen to draw and it didnt register the pen

[woven hemlock]

not sure what happened, but if you’re worried, i would just leave the gens untouched for ~2 weeks to see if your bank is just delayed. You can also reach out to the support center / to your bank to see what happened

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Have you tried doing ‘repairs’ from the start screen?

[woven hemlock]

Hmmm not sure then, i just tried to attach an image and it didnt work for me either maybe it was disabled

[graceful ermine]

doesn't look like it someone just posted w/ an image

[lone dagger]

hey guys i cant seem to send any msg in the sea trading server idk where to post it cuz its a discord problem

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[distant turret]

i see thank you!

[proud ingot]

szzxff has been warned

Reason: Posted an invite

supernheiman has been warned

Reason: Posted an invite

axiore52 has been warned

Reason: Posted an invite

sensuwa has been warned

Reason: Posted an invite

demonedm78 has been warned

Reason: Posted an invite

[woven hemlock]

wow hot girls in our area want us in their discord servers so bad

[proud ingot]

fernandigame590_55531 has been warned

Reason: Posted an invite

[woven hemlock]

i shouldve gotten a screenshot of that one, i opened this channel only to see another hot girl in our area trying to lure us into their discord server

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[finite spruce]

Uhm. How the heck does this happen to my door? it looks like a storm came and wrecked my home

[cobalt laurel]

Nope, no option, just Talk option and nothing more and I don't have the island

[tired radish]

Hey I'm not trying to spam, I originally tried over on the heartopia only channel, but I think my message got lost in the sea of messages. But I wanted to ask if anyone else is dealing with really bad lag after this past update? No worries if no one answers and thank you

[woven hemlock]

shoooould be a visual bug, but i saw someone else's door glitch the exact same way a while ago so i'm starting to wonder if it's an intended thing LMAO. should be able to switch towns to reset your plot and clear it away

[cunning meadow]

I am! Exactly the reason I popped in here actually

[vast gorge]

Can someone help me please? When I try to log on it won't let me play because of incorrect time? Im not sure what that means

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tired radish]

I'm glad I'm not alone I'm over here clearing caches, getting rid of other apps, making sure I have ram available, thanks for the reply! Hopefully there's a fix soon!

[cunning meadow]

I’m looking into this

[vast gorge]

Thank you so much for that ✨️

[cunning meadow]

First, is your time zone on your device correct? If so, trying restarting the whole thing. If that doesn’t work, try and uninstall and reinstall the game. Those are the only solutions I could find

[vast gorge]

It won't change any of my progress will it?

[woven hemlock]

my game gets significantly laggier with each update i think part of it is also more and more people have super fancy builds, which increases the amount of assets being loaded in

[cunning meadow]

It should not change anything as long as you’ve logged into it with a steam/fb/apple/google account, no

[woven hemlock]

do you have any unfinished quests related to the island?

[cunning meadow]

It’s driving me bananas. I swore it was just my internet being silly. But I’m back home and my net is fine. The packet loss was wild today. Hoping for a fix soon as well 😩

[vast gorge]

Im sorry that didnt work, its still giving me the message "incorrect device time. Please restore normal time before playing"

[granite vault]

still having this issue and game is unplayable because of it, i'd really appreciate help. (TLDR my resolution auto-changed after the update, made the game crazy laggy. Drop down menu is glitched so I can't change the resolution back)

I found the same issue in the archived bug reports but the solutions there dont work for me

[cunning meadow]

I have no idea. Maybe try getting with support from the Home Screen. I’m so sorry!

[vast gorge]

Uhhh where is that at 😭😅

[granite vault]

when you first open the application and its still loading, click the little icon in the top right that looks like headphones

[vast gorge]

tysm 😭 ✨

[vast gorge]

I GOT IT TO WORK IT WAS THE MONITORS TIME, IT WAS OFF BY 6 MINS

[woven hemlock]

incorrect device time means that the game is detecting a different local time for your device than your timezone, which can happen when people use a VPN or if your device has the time set to manual instead of automatic. if you have your device time set to manual, try switching it to automatic and then rebooting heartopia

aha there u go!

[shrewd cloud]

how to send mail to hato staff?

[vast gorge]

tysm both of you 😭 ❤️ ✨

[tiny ore]

Im in the US server playing on an android and for 2 days no i cant collect gotcha from anyone. The icon is gone.

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

do you mean the silent egg machine? they're only usable during certain time periods, implied to be during fashion waves

since the fashion wave is over, the eggs are dormant

[shrewd cloud]

thanks

[tiny ore]

Ohhhhhh

Thabk you i thought I was malfunctioning

[cobalt laurel]

No, not even one on the daily, i had the option one time, I couldn't afford it, and then I can't now that have the stars.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tranquil bloom]

Is the weekly code this week for anyone else not working

[woven hemlock]

make sure you're typing it in correctly, should be working

[tranquil bloom]

I just copied and pasted it from discord but I found the problem all good now

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[woven hemlock]

weird, i bought mine immediately so i can't say from personal experience, but a friend waited a few days before buying and the option was still available i just checked atara in my game, and i still have the option to buy another from him. might need to contact support for this, in case its a bug after the fashionwave ended

[indigo sentinel]

hey, quick question, if i happen to block someone in game, are they aware of it ? and is there a way to unblock them later ? (as in do we need to encounter them randomly in the same village to do so or is there a "blocked" section or...?)

[lofty mango]

please fix the animal in the residence or get rid of it. makes cooking bug when animal are close by, can't click the stove

[woven hemlock]

devs/staff don't look in this channel, so gotta give feedback in their support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

i’ve never tried blocking someone, but as far as I’m aware of, blocking someone prevents them from appearing in your town, I don’t think they’d be aware they’re blocked. There’s a block list in the friendship tab on the watch!

[slate lantern]

u cant see them but u can see the house they block