technical-help

[sinful crypt]

i see, thank you bruh

[hearty pewter]

#heartopia-only message

Use this.

Simple answer is yes, Ka Ching will sell it

||its better than the announcement they made||

[woven hemlock]

nice

[hearty pewter]

Just giving a fair warning incase you have a build that violates the terms and conditions

As long as you're not making anything graphic in nature, you're fine

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[trail tide]

Hello, I can't post in the mlp trading threads. Do I have to do something else first?

[hearty pewter]

Use the highest numbered one

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[trail tide]

Thanks

[woven hemlock]

winter furniture and building materials are staying, so as long as you have the ice rink flooring unlocked and you have hte resources to make it, you will be able to make an ice rink in your builds

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[calm dome]

Hello my friend and i keep having our characters getting frozen/stuck in place and having to restart when we try to fish. does anyone else have this?

[woven hemlock]

do you play on PC?

[calm dome]

ye

[blissful drift]

Hi, I wonder if anyone could advise. I made a new home on my island and then changed my main house to the one I made on said island. Items that I had placed in the home no longer appear and they are not in my mailbox for me to collect. I realise that I did not have enough space for these items in storage and backpack at the time.of the change but are they really gone? I spent a lot of money and resources on the sets. Either through the furniture store, gatcha or building myself. Could anyone advise on what to do please? ( Addendum: actually don't worry. I've figured it out 😅)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

did you remove the blueprint from your island before placing it at your main house?

[opaque tree]

its 6am est and that means dailyrequest updates , currently 6:04 am and i have no new villager requests

[woven hemlock]

due to daylight savings time, if you are living in america and playing on america server, you need to follow 6am cst instead of est

[steady tundra]

Sad that server can not make time changes like rest of us have to.

[woven hemlock]

not everyone had a time change this weekend~

[steady tundra]

I get that. But, that is not players in the US fault. Now I feel like it is our faults that we have to adjust our morning routines. 😔

[obsidian geyser]

Why do we not have requests this morning

[unborn fern]

how can i make a suggestion?

[woven hemlock]

due to daylight savings time, if you are living in america and playing on america server, you need to follow 6am cst instead of est

[woven hemlock]

the game studio isn't in america either, so if you want to voice your opinion about it, it's a good idea to send htem feedback in their support center

not everyone who plays in america server lives in america, so it's not going to be fair to someone no matter what they ultimately decide. so the best thing to do is to send them feedback so that they can gather information about how in-demand it is

[woven hemlock]

do you mean to the devs, or using the suggestion bot here?

[unborn fern]

the bot i dont know how to use it

and will the game developer read it ?

[woven hemlock]

when you're in #suggestion , type /suggest. a bunch of discord commands should appear, click the one for the suggestion bot (ROTI). then you can type your suggestion

devs don't really look in this server for feedback or bug reports, so if you want your suggestion read by a dev/staff member, i'd suggest using their support center instead

[unborn fern]

thank you so much you are the best

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sinful elm]

im trying to train my cat but the buttons doesn't show and it shows only to my dog

please help me

[delicate shadow]

enter/exit build mode, switch towns or reset game

[sinful elm]

okay

thankss

[north escarp]

There was an update for this game in Taptap(not ingame), where can we find the patch notes?
Since that update, my client crashes every time i switch windows

[sinful elm]

it worked!

[steady tundra]

Plus, I am on IPAD IOS 26.3.1 Either since last maintenance update, or since time change, the game has been having shut down problems. I was having no shut down problems, at all, with the America server, before the maintenance last week. Or before the time change this past weekend. Without warning, no matter what character is doing, game just shuts down. And have to restart.

[woven hemlock]

another player also commented a similar issue here, please report it to their customer service so that they can fix it, sicne it should not be shutting down your game at random

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[unborn wing]

hello, can someone help me. i purchased the gilded acorn pack (the regular one) but i didn't receive it but it took the payment. can you please help me

[woven hemlock]

for billing issues, please contact their support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[wind relic]

every day if I log in heartopia I have an update!Is this correct?

[steady tundra]

So, this is not really technical help. Just redirect instead. Thanks anyway.

[woven hemlock]

unfortunately there are some things that we cannot or are not able to fix because we are also players like yourself

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[charred cairn]

Sorry if this is the wrong channel, but I realized I don’t remember which email I used to make my account, and I can’t find it through the account page or email verification as Heartopia doesn’t use that. I want to see which email is linked to my account because I can’t log in on other devices, nor can I log out of my current device at risk of losing my current user. I appreciate any help!!

[slate lantern]

Sadly u can't check ur Google account, u can try randomly putting every email in ur new device or ur original acc in old device bind it with other acc like Facebook then used that as ur login

Well u can try customer support but I can say 70% that they won't be able to help u with the email

[charred cairn]

Ok, thank you! I’ll try that.

[proud ingot]

_lemonza has been warned

Reason: Posted an invite

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[fringe swallow]

Is it me or did the devs reduce the number of stars ratings that can be achieved while cooking???
i have recently getting less stars in cooking, even when using a rainbow banquet. I'm lvl 10 in cooking.....
the star rating system is fine else where...
pls respond guys???

[split roost]

Game is super laggy and walk is too slow. Even driving is very slow. Why??
It's not like this before😤😩😭

[abstract herald]

for some reason, it’s not letting me complete my hobby guide. i’ve bought the seeds multiple times & it still doesn’t wanna check it out 🥲

i’ve tried logging out & logging back in, even resetting the game as well

[celest plume]

hello, i’m having this problem, but my wifi is fine. i can log into my other games except heartopia 🥲 is anyone else having the same problem too?

[celest plume]

the game could be buggy :(

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vernal blaze]

I can't complete this quest anyone know why? I've literally levelled one up

[clear iron]

Gostaria de pedir ajuda com um problema que persiste a um tempo. Estou no nível 37 de construtor, porém ainda não tenho acesso a Ilha, que já liberou no nível 30.
Inexplicavelmente não encontro o item (mesa, ou objeto) que, ao colocar na casa, me dá acesso a Ilha. Não está na minha mochila, não está disponível no modo contrução e não consigo craftar.

Alguém conseguiria me ajudar com esse problema?! 🥹

[ivory bison]

hi guys I have a huge problem, i let my niece play heartopia when i was watching her and she boughts heart 🥲i immediately refunded with apple but now i was like -680 negative. i dont know what to do , i bought the adherant for my niece so she could have the scooter when she plays but im -420 negative even though it was a mistake !! now im blocked and cant do anything :((

[clear iron]

I'd like to ask for help with a problem that's been persisting for a while. I'm at builder level 37, but I still don't have access to the Island, which was unlocked at level 30. Inexplicably, I can't find the item (table, or object) that, when placed in the house, gives me access to the Island. It's not in my inventory, it's not available in build mode, and I can't craft it. Could someone help me with this problem?! 🥹

[twin flame]

Hi guys, I need some help with Heartopia. I'm trying to buy stuff in-game, but the Steam payment window isn't showing up at all. It’s been like this for a couple of days. Anyone else having this issue or knows a workaround?

[lucid lance]

Hewwo! I somehow managed today to get my cat floofers to sit on my head- Is there a way i can do that again or is it a random chance the cat does it by itself?

[wheat cargo]

You have to buy it from atara for 100 stars

[elfin wadi]

Make sure you have the steam overlay enabled in steam settings (steam -> settings -> in game -> enable overlay) and make sure its enabled for Heartopia (library - > heartopia -> properties -> general -> enable steam overlay in game).

[elfin wadi]

I think you need to talk to her to complete it

[sinful cove]

Not really technical help but just wondering if it is possible to have 2 different 'accounts' on 2 different servers? Would your progress save individually on each server and you could bounce between the 2 or do you lose your progress on the one when you create the other?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cinder notch]

There's currently a bug issue where it says I only have one cat and one dog even though I have two cats. When I get my daily reward from my second cat, it only shows the picture of my first cat. Same when I go to the pet shop. It says I need to adopt more cats, but it wont even let me adopt.

[mild harbor]

Hello does anyone know why my ios heartopia doesnt link with the steam heartopia in windows laptop? I recently downloaded the steam version hoping to play using the laptop. People said we could sync across devices but is this actually not the case?

I logged in the same gmail account and same server but my ios progress did not sync :((

[boreal sequoia]

Helloes!
How do I fix the uh... invisible cat on head thing? The "set down cat" button doesn't seem to work, neither does logging in and out or build mode (thus far anyway)

Edit: Well it suddenly got off, but I'd still love to know for the future

[cinder notch]

Also every time i fill a trough the audio for the game cuts out until I press one of the UI buttons

[opaque current]

Hi, I have my account binded in steam. Never switched servers, and only had it connected to steam.
Neither did I use a different device to login, and now when launching the game, I'm brought back to the beginning.
Any idea how to get my account back?

Edit: It only happened right after I updated windows 11.

[normal sleet]

Guys for this how does it help when I help my friend do the pancake, do they have extra currency or how does it work?

Cos after I help them with 3 pancakes the currency stays the same as well as them not receiving the pancakes

[clear iron]

When chatting with Atara, no purchase options appear. Only the chat.

[normal sleet]

Yes the progress save individually don’t worry all your progress on diff servers are each of their own. So you can go back and forth without fear

[slate lantern]

Wait sorry, u mean u want to know how cosign works?

[normal sleet]

Yes

[slate lantern]

So cosign is basically like how u sell stuff from azure except it's through players, like azure it have the 2x price if it's the certain foods it requires, every players have diff food set

It only cost 30 Energy same way with Daigou

[normal sleet]

Oh so it’s to help me get more currency but through other players l? Oh I thought I’m helping them omg 😭

[slate lantern]

Yess

While daigou, others players can buy from ur stuff

[normal sleet]

Thank you!

[wheat cargo]

Hmm that’s weird you should automatically have the island manager system quest appear and then buy it. Maybe contact the support team, it could be the system you are on that has a bug

[clear iron]

Yes. I believe it's some kind of bug on my end, because my friend was able to access it normally. Can you tell me how I can contact support?

[slate lantern]

Uh let see, can u try switching servers then go back to ur server?

[slate lantern]

I'm pretty sure u'll receive a quest

What ur memo rn?

[opaque current]

Thanks for the response. Yeah, I did try switching servers but not pressing start. I heard that doing so will wipe my account back to the beginning

[clear iron]

I received the quest, but the mission didn't continue. This prevented me from accessing the island. It's as if I completed the quest, but I don't have access.

[slate lantern]

Eh no no it's like other online or gacha game where u change server u start from the beginning but it doesn't wipe ur acc

[slate lantern]

What's ur last text in the quest? To buy from atara or?

[clear iron]

There's no mission! Like I said... It's as if I completed the mission, since it's not available. However, I don't have access to the Island. When chatting with Atara, no purchase options appear, only the chat function.

[slate lantern]

Oh my bad when I was reading ur message it sound like it didn't continue so I thought it stopped at some point

Did u check ur bag/warehouse/mail if u receive some weird looking island machine thing?

[opaque current]

So just to make sure, if I've always played in SEA and chose to change to Taiwan, created a new character there and went back to SEA, I should still have my first account?

Because it's kind of heartbreaking to lose all progress that I've done over the course of 1 month, and just suddenly open the game to having to start over for no reason...

[clear iron]

Yes, yes. I checked everything. I don't have access to the island item, I don't have any quests related to the island. It's as if I completed it, but I didn't receive anything.

I need help contacting support. I think sending images would make it easier for them to help me with this.

[slate lantern]

Yep u don't need to make an acc we just trying to see if it refresh ur server list connection to ur acc, once it starts the cutscenes u can just log back out then try in ur og server

[slate lantern]

Pretty sure yeahh

I would also like to see ur memo list, inventories too xd

[wheat cargo]

I think on the loading screen there is a button to contact them, or you can try finding their email with a google search

[clear iron]

Okay. Thank you.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[opaque current]

I tried doing as so, and unfortunately my account is still not being detected... Is it better I contact heartopia support for this? I still have my UID details

[slate lantern]

Suree~

I hope they also find the reason why

This happened to someone too but it got back sooner

They thought their own acc was gone

[opaque current]

Thank you so much for your response and help 🙏 really appreciate it !!

[umbral hazel]

Hiya! I am trying to play on Pc/steam. this error appears after I agree to terms

I have tried almost every trick and still nothing is working 😭

[clear tangle]

Hello! I have gifted my friend the GAMG Full Member Voucher. However he said he cannot claim it. He said if he's on Steam, it will direct him to the Steam store. And if he's on the phone, it will direct him to the payment page. Can anyone help?

[hearty pewter]

It should have sent him a box in his mailbox. Then, when he opens that, a voucher will be at the bottom of his inventory or warehouse.

[clear tangle]

Open the mail or the green box?

[hearty pewter]

Green box

Should be: you gift, they get mail, they claim mail, they open box, they redeem voucher (found at bottom of inventory or warehouse)

[clear tangle]

He said he can't click the green box 😅

[hearty pewter]

Does it say empty green box?

[safe geyser]

unlocked but i cant cook it anywhere?? where is it?

[hearty pewter]

Cook at a hot spring in onsen

[safe geyser]

oh thank yoU!

[hearty pewter]

Np problem! Theres 12 basket looking objects you use a pasteurized egg at

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wheat knoll]

I’ve been waiting for an Hour already but still haven’t go inside the Town. What should I do?

[lone lion]

Has anyone else participated in the frostphore fishing event and had next to none of the frostphore fish i had about 2 the entire time and its happened to me before

[violet frigate]

im having this now but ive kept him on my head for 3 hrs and we got in the tub took a cute pic and now hes invisible! but my hat isnt back and the paw button is there and build mode didnt work. :c

[junior crater]

does anyone know what this means????

why would they be "holding my membership"?????

[finite compass]

it says to report bugs in-game but there's no visible report bug option. There's only report offensive content button
where do I look?

this button from the login screen is unresponsive.

[molten wave]

it means your membership ranout and theyre saving items for you! this literally just happened to me today- I DIDNT GET MY TICKETS THOUGH WHEN I REBOUGHT!!!

[junior crater]

that is extreeeemely weird wow!! thanks for the reply!!

[molten wave]

ywyw but yeah no- i got my blue heart currency when i bought it again but not my tickets- so idk if its a glitch or theyre just evil- i was gonna have 6 today for another gacha roll 😭😭😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[molten wave]

if anyone knows anything about glitch building PLEASE help!! it worked for me before and i made this beautiful kitchen, so i then go to blueprint mode and build half a house. i go to save that and get a message “edit under review- violation may result in account suspension” and EVERYTHING in my blueprint fell to the floor-? now i cant even do the glitches in regular build mode, but my kitchens still there??? genuinely so confused and sad-

[molten copper]

Does snow sculpting still produce event points?

[novel plover]

hello not sure where to report a bug, I just had a penguin come with a gift at my house, and it leveld up my points of friendship with capybara instead

[nova elk]

guys will I have enough time to finish the winter frost season I am on level 54

[urban tulip]

Hello. How Do You Contact Someone About Questions With The Game?

[flint terrace]

hi everyone!! i was editing a blueprint and deleted my planters from where they were placed to move them elsewhere and now suddenly they aren't in my furniture or my building materials. i even checked blanc's shop to see if i for some reason needed to buy them all again, but they are all still sold out. i'm not sure how to get them back. has this happened to anyone else?

[stray trellis]

I've gotten myself incredibly frustrated with trying to put a roof on my house. I paid for more walls, placed my flooring, and then trying to stick the roof on.... my roof wants to either sit on the ground, way up in the air, or anything else aside from on top of the walls 😓 I don't know what to do.

[oblique fiber]

you have to add a ceiling (just put flooring on the top of the walls)

[stray trellis]

😭🙏 I'll try that
I'm kind of confused why the game isn't explaining that though

[oblique fiber]

usually if you place it out of bounds there’s a message at the top that says like “this can only be placed on flooring/ground/etc” but hopefully it works for u :)

[austere crypt]

Can someone help me with the My Little Pony event?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[pseudo ridge]

hi im not sure if this is the right channel for this, there is the quest of attending the concert but no luck in making it done what to do? ive tried everything even the repair

[hushed swift]

Same:(

[wise bronze]

also got the same problem, wanted to report but don’t know how

[blissful bane]

#technical-help I'm having problems with the gacha; I keep getting duplicate items. Two gacha sessions just gave me the same item twice in a row. An item I'd already gotten twice before, with this last one it's a total of 4 times I've gotten the same item, and it's very unfair.

[vernal sage]

I just finished the bird watching event and before I could claim my rewards it closed the event while I had my scanner open 🥹

[zealous tartan]

Try going back to the concert when it opens up tn, go to the “stage” and it might prompt you another quest to do.

[pseudo ridge]

it has 18 minutes left till it closes for me, and ive tried going in and out and its my second day of trying

[pseudo ridge]

same

[lofty marsh]

are you attending it when the npcs go on stage maybe it requires that part

[buoyant tree]

I'm having the same issue. I attended to the whole show and did all the sub-quest(doing emote), even spoke with all npcs

[zealous tartan]

I was told by others from yt and reddit, they patched that “glitch and other ones” I’ve built for hours to do that process (glitch) and when I saved throughout my process and came back to the blueprint. Everything was not where it was “suppose” to be. So I hope they do “fix” this so they could let the community do it without glitching or let the glitch happen again.

[lofty marsh]

i guess a lot of things broke lately after the last update because i noticed some furniture items becoming invisible or pictures from my pets being bugged etc

[honest wigeon]

Omg what....😭😭😭 i gave a item to my friend with the winter shop thingy and i changed my outfit while i was doing this and now im stuck like this it won't even leave if i change tools, go to sleep, or just get in a car. Im doomed until i rejoin.

[zealous tartan]

Depending on the item you are gachaing, there is a button to check the probability of the items you get, it also states duplications may happen, which is a DISADVANTAGE for a lot of us, the only one that guarantees you without a duplication is MLP(my little pony), there is a lot of hate they are getting bc of the duplications. But they also let you “exchange” to get the items you want if you spend enough money, which is also a HUGE downside. I hope this helps you. Sometimes it’s not worth it to spend real money unless you have the funds to support yourself financially.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[frail forge]

I’m not sure if I’m in wrong channel.

Uh I think the time zone have bug ? It tryna say other event start at 15:00 not 16:00

[delicate shadow]

america server?

[frail forge]

Yes

[delicate shadow]

time change is in effect, so you need to count your time invidualy, it will effect rest servers soon probably since some of us also will have time change soon

[sweet willow]

Hello i have been waiting for my heart diamonds/gems and waiting for support to get back with me and i still have no diamonds

[frail forge]

I was thinking because the time zone irl change is already confusing me lol I will try my best it sound like it 1 hour late from my understanding

[pseudo ridge]

yes and when the npcs do it again, I guess there is no solution but tysm!

[delicate shadow]

from other people screen shots i got idea everything starts one hour later its same with weather like says 11pm rainbow then it means 12pm

[frail forge]

Ah okay I understand it does make sense

[dense junco]

I have a question for one of the moderator 🙋 but i do know who to dm

[delicate shadow]

@twin yacht

[vestal python]

Is something wrong with the game? I can't log in since yesterday, says "fail obtaining the server list, verify network and try again" but everything is ok with my network.

[turbid oriole]

gardening 10 and removing bad grass btw (yes i used fertiliser for 300 of them)

[eager ravine]

hi guys is anyone getting this issue when logging in?

[compact agate]

yep, same issue

[eager ravine]

oh okay!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lament sequoia]

oooooh ok thanks

[lofty solstice]

hi for some reason the cozy sofa recipe doesn’t show up for me does anyone know how to fix?

[delicate shadow]

did you checked your backpack/storage/mail and learned the recipe?

[compact agate]

apparently it's a portuguese issue. though ive read its because of NOS but i'm MEO and experiencing the same

[obtuse smelt]

is anyone experiencing the order ticket book disappearing out of their backpack?

[craggy bear]

I’m trying to complete this fashion wave memory quest so I can get the memory frame for completing all. I keep going to winter bird evens and holding the scanner but it’s still not complete.. am I doing something wrong? Is this a glitch? Anyone else experiencing this?

[faint vault]

Take a picture of yourself holding the scanner

[distant sundial]

I have this hair(hat) equipped, but when I get out of menu it disappears. Been happening with any hat tho.

[crystal hazel]

cant enter the game, server error, anyone with the issue?

[sturdy glade]

yess me!! i'm in the global server

[restive wind]

Same here! from any device

[faint vault]

are you both on PC or Mobile? @crystal hazel @sturdy glade just trying to collect data

[sturdy glade]

i'm on PC only

[obsidian geyser]

why do all three of my cats say they are uninterested when trying to take them on a walk

[crystal hazel]

it's cuz we are from portugal and from nos, it has happened before, vpn works

[crystal hazel]

use a vpn, i'm using proton, you're also nos right?

[sturdy glade]

yess portugal! but meo here

[obsidian geyser]

never mind i kept spamming go out and it worked

[crystal hazel]

oh worseeeeeeeeeeeee so it's a country hate ok

[sturdy glade]

we love to see gonna try with vpn then! thanks yall ❤️

[woven hemlock]

Try switching towns or going into build mode a few times, there’s probably an invisible cat on your head

[woven hemlock]

Once you place and complete an order, it uses up the ticket, you don’t get it back

If you know you have a ticket available from a gacha capsule or quest reward, check your mailbox and warehouse

[distant sundial]

I've tried all that. Even repaired. The "set down pet" icon usually pops up if there's the invisible cat at least so I can tell if that's the case.

[woeful creek]

CREATE MORE LOADS TO OUR LOTS!!!! HIGHER HEIGHT LIMITS!!!

[woven hemlock]

The button doesn’t appear every time, there’s a bug where the cat stays on the head even after being placed down/forced off

[obtuse smelt]

the order isnt complete the ticket book is jsut gone so i cant get more stamps

[woven hemlock]

If you have an active order in the machine, you need to cancel it to get the ticket back in order to get it stamped. Canceling the order will pause the timer for the order

[woven hemlock]

Help! I need to contact customer support! (To make a suggestion)

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[compact cedar]

How come I can't get the recurring rewards?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vivid bane]

Even though I finished Winter Frost Season 6, the Cable Car Seat doesn't appear in the crafting table. Can you help me?

[woven hemlock]

Can you check your backpack, mailbox, and warehouse for an unlearned recipe? Sometimes the game doesn’t register in time/lags when clicking ‘learn’

[vivid bane]

okayy thanksss

[polar summit]

I’m trying to save a blue print but it won’t allow me to confirm creation😭 I worked so hard on it! What do I do?

[eager ravine]

I'm also MEO :c

[polar summit]

https://tenor.com/view/where-you-at-gif-10162885804351053153

[compact agate]

portuguese thing in general then 😩

[polar summit]

https://tenor.com/view/doughboy-pillsbury-pillsburydoughboy-oven-gif-3133179994934156755

[haughty jolt]

To anyone who's stuck in the loading screen I found this and it WORKS!!!!! Compatibility Settings: Browse to the game’s local files, right-click the executable file (.exe), go to Properties > Compatibility, and check both Run this program as an administrator and Disable full-screen optimizations.

[rare plume]

and for mobile ones>

[haughty jolt]

idk actually

[polar summit]

Helppppp

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[eager ravine]

omg i managed to log in! try it again maybe???

[compact agate]

mine also worked! hopefully it's fixed for good

[fathom pilot]

Mine is currently stuck on the loading screen for mobile 😭

[cyan lichen]

Could someone help me? I’m playing on PC on Steam. Every time I take out my fishing rod it makes it where I can’t move at all.

[lusty viper]

hello i need help, i did format today cause of a virus and it makes me create a character again?? i was using steam method

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[steel frost]

I’m having issues where I can’t move when I take out fishing rod, even when I put it away. And sometimes restarting the game, closing it and opening it doesn’t work

[cyan lichen]

Thank you, I’ll see if this works

[fair sparrow]

I did not receive the winterfrost i paid for 319

[woven hemlock]

Double check that you’re using the correct log in and server! You can check the server list by going to the globe icon and seeing if any other server has an account active.

If you have multiple emails you might have used, try logging in with all of them to see if any have an account attached

[woven hemlock]

Theres a couple of different reasons this could be happening right now, here’s the temporary fix for one of them:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[steel frost]

Ty

[cyan lichen]

This has helped tremendously! Thank you so much! It was the controller the whole time 😊

[woven hemlock]

If you purchases the pass using the website, double check whether you purchased it to the correct server, since it makes you select it when purchasing. Otherwise, will need to contact the support center regarding billing issues

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[lusty viper]

btw i was joining with my steam account, does it have my email? and i have create a new char cause of that, how can i recover my main one? i had paid money and etc as well

[woven hemlock]

If you joined with your steam account, you should be able to rejoin with the same steam account, so if multiple people play using steam on your device, make sure you’re logged into the right account on steam also

[lusty viper]

well i joined with my steam acc and it didnt work it maked me create a new character

i only have 1 steam account and 1 email for every game i play

[woven hemlock]

Can you check your server list to see if you’re logged in to the right server?

If you had any binded accounts, you can also try logging in using a binded acount

[lusty viper]

im re installing the game

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

jerryyyyy7752 has been warned

Reason: Posted an invite

[stone imp]

Hello, I had downloaded Heartopia through Steam when I logged in I linked my facebook account but that facebook account has now been disabled. I am on a new laptop as well, is there any way to get everything back without that facebook? 🙁

[woven hemlock]

You should be able to log in through steam still, are you playing on a new pc? Or mac?

[stone imp]

A new acer nitro pc, I tried linking it to my steam acct but it had me make a new character

[lusty viper]

i have the same issue, and i did make a new char.... cause i thought it will show the other char if i do that (i dont know if i said but i did a clean format like its a new pc now)

is there anyway i can get more support? i have pay a lot of money in the game

[stone imp]

I wrote a ticket through the in game support tab I am waiting on a reply

[lusty viper]

gonna do the same but i will have to sleep cause its 2am rn

[stone imp]

I'm praying we can both get our old accts back 🙁

[lusty viper]

well yea otherwise that would be super garbage if we dont, i had to format my pc cause it got infected

[woven hemlock]

The game might be detecting a different login through steam than what you were using before, do you have access to your old device? If you do, you can try linking it to a different account, and then try logging in through that on the new one

[supple maple]

Having a issue while at the fashion wave event where the one challenge to use a coffee umbrella isnt working at all. I've done it a few times and it wont check off.

[woven hemlock]

I’ve seen people discussing it in #gameplay-help as well, is the umbrella quest not working or the part about attending the concert? For the concert, i think you have to attend until the NPCs play music on stage if you havent already, could try to click repair at the start screen. Might need to contact support though, because many people have had trouble clearing the quest

[supple maple]

Alright I'll try that thanks! ✨

[pure trellis]

Y'all I have watched a few loops of the concert event, and the "attend concert" quest won't complete - am I bugged? All goals are completed, except that one for reference!

[upper basin]

am i stupid cos i just did the winter bird event and i didnt unlock this...

[sinful berry]

New bug: all my water is gone

[hexed basalt]

I am not very wise and don't know how to resolve an issue my friend is having. He just started today and every time he pulls out his fishing rod it causes his character to get stuck in place unable to move. I had him use the repair button and switched towns. Neither is resolving his issue.

[slate lantern]

oh it mean use the normal camera to take a photo of u holding the scanner

[slate lantern]

does he have a controller currently connected?

[hexed basalt]

That resolved it! Thank you! I'm not with him irl so I had to seek out help. Have a wonderful night!

[slate lantern]

yes this quest is currently bug, better report it on customer support in game~

[pure trellis]

Just to make sure, I play on PC so the only report option I have is to report the outfit/fireworks/furniture combination - is there a different place for me to contact support?

[slate lantern]

yes so go to settings > account management > support center > headphone icon

or if ur in the login screen its settings > support center at the bottom

[upper basin]

OH thank you!

[pure trellis]

Tysm!!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

uh what

@white warren do u know what this mean? i think this need to be remove haha

[visual pulsar]

guys i cant train my dog. it just keeps saying "not unlocked yet" is this a bug?

[slate lantern]

quick question u just recently got ur first dog?

[hexed basalt]

oh my gosh wrong chat im so sorry

[visual pulsar]

no not really, i have it for a week or two

[slate lantern]

no worries it was just quite suprising to see here

[hexed basalt]

Im so sorry I was talking with a friend trying to figure out what it meant 😭

[slate lantern]

and u got to train u dog in the past few days it just happened rn u cant?

[pale blade]

lol

[slate lantern]

all coool xd

[visual pulsar]

no i havent been able to do it at all, but i play this game with my roomate and we got our dogs at the same time and we are the same level and she can train hers but i cant train mine

[slate lantern]

ahh can u check if u completed the joan quest where u have to finish the dog care?

[visual pulsar]

let me look

okay i looked and i have not but what do i have to do? i tracked the quest but it just says "complete basic dog caring course 0/4"

[slate lantern]

yess so there a connected quest below it

which u have to complete

to let u train

it just basically feed them, pet

and then there gonna be a train and i cant remember the 4th

[solid herald]

How do I report a bug?

[slate lantern]

settings > account management > support center > headphone icon

or if its a bug we can help here is fine too

[visual pulsar]

okay thank u so much!!!

[solid herald]

I don't have a ice rink

[slate lantern]

oh dang u dont have an ice rink in ur house? could u send ss ?

[solid herald]

and when the msges happen i was in my yard, and there was no one in my yard but me and my pets

[slate lantern]

i wanna check if u use the ice rink as a normal floor

[slate lantern]

dangg

that some weird log

[solid herald]

yes do you want to see my entire house?

[slate lantern]

yep if possible~

[solid herald]

i have a garden and flowers outside but not any floors besides whats in the house

[inland roost]

When you do the zoom/orbital effects with the camera is it supposed to show up in your album on your watch??

[slate lantern]

dang that is weird u got the notif unless u were skating in the ice rink in onsen? recently?

[woven hemlock]

No, you'll need to do a screen recording if you want to save a video

[solid herald]

No, I did a quest like 2-3 days ago where i had to skate but i havent done it since

[inland roost]

So it’s just a camera effect? And it doesn’t save? Crazy… thanks!

[slate lantern]

really weird better report it on the customer support fr, dont forget to show the pics~ thank u for answering my questionss

[solid herald]

yes but my original question was, how do I report a bug, I dont know how.

[woven hemlock]

Yeah Maybe they'll add video recording in the future

[slate lantern]

oh u ddidnt see what i sent? wait

settings > account management > support center > headphone icon

[solid herald]

oh i didnt know that was how, thank you i will do it

Do I choose contact customer service or feedback record?

[rose zodiac]

i am so darn lost. been on this quest for a few weeks cause i do not understand lol.

[slate lantern]

contact customer servive

xd

[slate lantern]

so u have ur canva/drawing board right?

make a new painting but make sure to select a clothes like a hat or t shirt tracing

[rose zodiac]

yeah i had it sitting out at one point

oh, .. i chose regular painting maybe that was why

[slate lantern]

yepp

and then once u done with ur drawing, u go to the workbench and click the scissor icon so sew~

[rose zodiac]

thank you for your help ! 😄

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[coarse fossil]

Unsure if it's a bug or technical issue but a quest that had 2 days to finish regarding the penguin ornament disappeared from memos and no longer able to do? Unsure why it vanished but I'm unable to get the reward for it now.

[slate lantern]

quick question did u do the quest? it will have the cutscene of bob fixing it or it just went poof?

[coarse fossil]

Yes. Poof. Bob fixed it, and then poof

[slate lantern]

then u didnt get to go to bailey after?

[coarse fossil]

The quest vanished before I got to talk go Bailey

[slate lantern]

got it yeah better ask in customer support:
settings > account management > support center > headphone icon

if they remove it

since the event ends on 2 days

[sharp pagoda]

i would like to ask how any refresh the stock of CD on music store? is it daily or weekly?

[slate lantern]

daily but it depends on what ur town, whos the friends with etc

[pure trellis]

Just in case anyone wanted an update on that attend concert bug - mine still never completed but at least they were made aware!

[wary tide]

my cat keeps begging for food but the button for it wont come up for me or other people

[slate lantern]

can u try build mode then exit?

[wary tide]

THANK YIOU

[hearty pewter]

If that doesnt work, do Watch, Settings, Return to login, join new town via windmill.

[gleaming ravine]

Hi! Does anyone know if we can still place ice rinks in our homes after the event? I know they said ice rinks will stay in home plots and we can skate there but does it have to be built before the event ends?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

As long as you have the ice rink flooring unlocked already, and you have the materials needed to build it, should still be buildable in the future after frostwave ends

[gleaming ravine]

Thank you! :D

[hearty pewter]

-# the material is gold coins

[sonic shuttle]

I'm confused why it says I have 37/7 penguin things when I didn't use not one penguin thing within this lot of land that I'm building... Is this a bug? The furniture that uses the penguin winter items are just the penguin stuff right?

[tight bridge]

is there a way i can get help with heartopia overcharging me and then restricting me when i requested refund for the overcharged amount? i’m talking to support in game but i don’t think they want to help me solve this. they restricted my account with negative hearts. i have spend hundreds on this game already. i feel so wronged.

[green mauve]

Hello guys my character cant stop running T_T Im using PC how could i stop this error?!

[sterile stirrup]

hello~ anyone knows how to fix this? i have enough storage so i know its not the issue 🙁

[sonic shuttle]

there was another update on my end recently but other than that not sure...is your network fine?

[sonic shuttle]

overcharged amount? wdym

[hearty pewter]

There are build permit items that require it too

[hearty pewter]

Theres a few posts in here if you search for auto walk (i dont have them saved)

[sonic shuttle]

D: what build permits? i'll take them out if its needed for it...is it online somewhere?

[hearty pewter]

Pretty much everything listed in the winter snowscape collection

[plain moth]

anyone else have a bug where the new pet costume red dot wont go away?

[hearty pewter]

Did you download the new update?

[slate lantern]

the window i think

[hearty pewter]

It's the winter snowscape collection i have ptsd from.....

[slate lantern]

yeah the window xd

[hearty pewter]

Even the tree

[slate lantern]

i mean they were asking about what are those that use the penguin pack and from the image i saw i said the window xd

[slate lantern]

fr

i hate how u cant finish t caus of the tree

[hearty pewter]

I got the premium originally so I got the tree

[slate lantern]

meh it wasnt worht it for me xd

[plain moth]

yes I’m fully updated it still won’t go away

[slate lantern]

do u currently have controller connected?

[hearty pewter]

Eatch. Settings. Return to login and join a new town via windmill

[pure trellis]

Is the new hotfix update only out on mobile right now, it does not appear to have been pushed to steam quite yet (at least on my end lol)?

[slate lantern]

u can try refreshing steam to see if there is xd

[pure trellis]

I appreciate that, steam does not work that way though unfortunately! QwQ
Mine has always automatically queued all released updates for my games, there is nothing scheduled for Heartopia as of today.

[slate lantern]

i mean u can do end task then see if they have a new update xd

my bad im too lazy to chang my wording

[timber kestrel]

hey! its not giving me the option to continue the quest with Bailey

[high fiber]

Is there like a new setting for a Barrier around your house now? it won’t let me go near anyone’s houses anymore 💔 I miss my self tours

[pure trellis]

There is nothing released on steam yeah, lol I closed and re-opened completely as well to make sure I was not crazy. The last Heartopia update was this (technically yesterday) morning at 9AM for me haha and even after closing the game and re-opening it several times since the announcement, it is not fixed in-game for me! Even my Project Zomboid just automatically queued and downloaded mod updates, so I am just going to assume they have not pushed it out yet specifically to steam users.

[unique aspen]

hi any boddy having the same issue? im level 36 now but still i cant find the greenbook anywhere :< please help

[plain moth]

still didn’t work

[slate lantern]

u dont have the feather yet

u have to search around the area first

[slate lantern]

the order ticket?

[unique aspen]

yes...

[hearty pewter]

Did you pick up the feather

[unique aspen]

i have looked everywhere. my warehosue, my bag

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

Mailbox?

[unique aspen]

sasme thing

[hearty pewter]

Hmmmm....send a screenshot

[autumn nymph]

when will this get fixed i been having this error since recent updates i dont wanna have to use vpn that would fk up my ping everytime i wanna play this

[unique aspen]

of???

[hearty pewter]

For you, did you complete the quest for the order box? Show us your memo

[unique aspen]

theres no memo about it....

here are my memos

this is my level...

itss been 3 days and idk where to look.... i have turned my hosue upside down and my bag!!!

[slate lantern]

did u use it to order in the machine?

[hearty pewter]

Go to your mailbox and claim all

[unique aspen]

again... i have tried everything in the game. checked mailbox, my house, its been 3 days... i have used the machine but cant order bec i dont have the book

[slate lantern]

eh wait what can u ss ur order machine?

or did u already

got the order..

[muted marsh]

Who is also stuck at feeding your cat favoriete food? I have tried like every fish even with more stars but no luck. I am stuck for like a week now. Help me fix this pls!

[hearty pewter]

Try using the repair button from the main login

[sonic shuttle]

i dont have the tree permit... OHHHHHH ITS THE ROOF

[unique aspen]

again, i dont have the book. i have checked bag, warehouse, all corners of heartopia for 3 days lol im getting sooooo frustrated :<

[sonic shuttle]

off topic but that retro chair is so cute!!!

[hearty pewter]

Never placed an order right?

Because if you've already ordered twice (one from unlocking and another from completing it) you don't get a 3rd.

[slate lantern]

let me get this clear, u havent use the machine even once like order even 1 tthing?

[unique aspen]

never seen the book evber lol i didnt even know anything about the book until i asked around, bec in the machine it say insuffiecient so i asked my friends, they asked me for a book and i said i never got anything.

I have never used the machine ever, never ordered. Havent gotten the book period, havent seen any shadow of it

restarting my game now after repairing

[knotty heath]

I just turned lvl 35 today and i got the quest + 1 green book

Did you get any of these?

[unique aspen]

i ssent sscreenshoit of my memo

[slate lantern]

dang did u went to kaching actually? xd

[knotty heath]

KaChing should've called you the moment you turned lvl 35

[unique aspen]

i have.

[hearty pewter]

Check for missed calls

[unique aspen]

Lol no callss. itss been 3 days guys :< im a very aware player, and i know the game very much, i have checked everything. believe it or not. its been 3 days. i have been playing since release and ive never had such a problem.. is there any way i can report this bec its getting really frustrating. its been 3 days.... i know i could be annoying but yea... im just annoyed and frustrated at this point. today is actually the 4thday of me figuring it out

[plain moth]

tried both on pc and mobile & did not work

[hearty pewter]

Report bugs in game. Watch, settings, account management, support center, headphones.

[unique aspen]

i just want to play heartopia after a work day :<

Thank you so much guys. Will report now :<

[hearty pewter]

You might have to do the same with reporting it

[slate lantern]

wait can i see if u receive the gacha eggs for order ticket

im quite curious about it xd

[unique aspen]

no gacha eggs.

[slate lantern]

did u scroll down to see the other stuff liie bottom wear?

[unique aspen]

that was the first thing my friend asked me, and im like gacha???? and then he was like yea, and the green notebook? and im like GREEN NOTEBOOK?!!!

[slate lantern]

ehh really can u send ss of ur daily requests??

[slate lantern]

dang u missed a tonn from thatt

[unique aspen]

So if you were in my place youd be EXTREMELY IRRITATED.

[clear vortex]

how can i access the vc channels in this server? i was able to when i first joined, but now i cant

[unique aspen]

Im jusst gonna send a report and call it a day at this point im kinda tired of it

[slate lantern]

they remove it

[clear vortex]

oh dang

[dark totem]

these stairs are still not fixed?

[hearty pewter]

Absolutely, I'm surprised theres no missed call on your watch. And im betting ka ching doesnt have an orange check mark on her map icon

[unique aspen]

yeap lmao

like im at dead end sos might as well report it. Im so sad.

[hearty pewter]

Absolutely wild. Let us know what they say

[slate lantern]

dang that so sadd just cause of a missed call u cant get back too and u already went to her and still nothing

[slate lantern]

what the problem with the stairs?

[unique aspen]

Here's Kaching. im about to crash out on her

[dark totem]

they’re glitched i reported it last night you have to stick to the left (or right side depending which stair it is) to go up them

[slate lantern]

validd

[muted marsh]

Who is also stuck at feeding your cat favoriete food? I have tried like every fish even with more stars but no luck. I am stucken voor like a week now. Help me fix this pls!

[slate lantern]

and iim sure no more missed call app in ur watch too yeah report it girl

[dark totem]

but they have been glitched ever since i got them i assumed the problem would have been fixed by now since you have to spend a lot of money to get the full set

[unique aspen]

LMAOOOOOI thought this was its default!! i thought i was the only one

[dark totem]

nah it shouldn’t be happening

[unique aspen]

i have to report mine too then!! mine is the left spiral one

[slate lantern]

hmm i never thought of that

let me try mine xd

[unique aspen]

but like i have a hard time going up and down lol thatss why i dont usse that stairs.......

[dark totem]

it’s really annoying because everyone who visits my house struggles with them I have to tell them to stick to the left

[slate lantern]

i mean for me as long as i can go up and down that all i need xd

[unique aspen]

like you have to press left and up if youre going up. ive always thought that was the default lol

[dark totem]

haha no, i spent a lot of money on this id like for them to work properly

[unique aspen]

same.... thats why i have been so frustrated lol. its not just some freebie stuff that was grinded :< it was real money :/

[dark totem]

i got the full set and my house is filled with forestbell furniture along w the fit.

[slate lantern]

Ahhh now I get it

[dark totem]

yesss

[unique aspen]

HAHAHAHAHHAHAHAH TH STRUGGLE..

[slate lantern]

Ya I don't notice is that much since I always go to the left side xd

[dark totem]

sometimes its the middle too so you HAVE to stick to the left

[unique aspen]

Yea and press up and left together lol, hopefully they fix it soon! i reported mine too girly ❤️

[slate lantern]

I had to slow mo it so it can be seen HAHA

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[slate lantern]

i love how u keep greeting it xd

[next osprey]

Got a visual bug. A friend wanted to buy from my fashionwave shop and the fashionwave container just wouldn't leave my hands. XD

[quartz grove]

I've been having an issue where the jump button stops working and I have to exit the game to fix it.

[slate lantern]

yepp u can report it then for temp fix u can try changing town or idk if bus stop tp helps~

[slate lantern]

the button itself or when u press space?

[quartz grove]

nothing helps except for completely exiting the game, neither works, space or the button on screen

[lyric niche]

I've been having this issue where I can't interact with one of my cats. I have two cats and a dog, and this only happens with the one cat.

[quartz grove]

I can't interact with the cat when it's facing away or in the kitchen

[lyric niche]

Yeah, I noticed something like that with my dog and other cat, but this one won't do anything if I'm in front of it, even. She's my weird cat. She always blocks things I'm trying to use too ahaha

[slate lantern]

i see do u have a controller currently connected?

[hearty pewter]

For those having issues with not being able to interact with pets:

The growth/proficiency prompt sometimes has an error so the ability to interact with you pet disappears. Do Watch, Settings, Return to login, join new town via windmill. Entering and exiting build mode or blueprint mode occasionally works too

These are temporary fixes until the devs patch the issue

[slate lantern]

did u try build mode then exit?

[lyric niche]

I haven't tried that. Thanks, both of you. I'll see if that works next time the issue comes up. ☺️

[twilit lance]

Help

(Yes the screen is dusty I know)

[hearty pewter]

Close game, right click your time at the bottom right and make sure its set to obtain time automatically and thats its been synced

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spark hound]

hi there! is there an issue with the Frostbell Spell (firefly) or any gacha hats? I was wearing it a while ago but even if I equiped it doesn't show on my character

[twilit lance]

Thank you!!!!

[hearty pewter]

Did your cat jump on your head?

[spark hound]

I did not notice lol

oh nvm he did AHAHHA

[hearty pewter]

That would be why lol

[spiral scaffold]

Hiii I'm having issues with this quest, I was already on the event two times and can't complete this one, is there something else that I need to do?

[slate lantern]

wait u still having the issue today?

there already a fix for it tho

or is the concert not open?

[spiral scaffold]

Yes! I tried today but it didn't completed either

I will try tomorrow but I'm worried about not being able to complete it on time

[slate lantern]

hopefully u do cause they already released the patch notes for it huhu, are u using pc?

[hearty pewter]

In #patch-notes they said they fixed it so if it doesnt work tonight, send in a report.

Report bugs in game. Watch, settings, account management, support center, headphones.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[prisma galleon]

Hi guys! I’m having an issue where I can’t claim and learn the Roll Cake recipe from my Mailbox. It was placed there because my Bag was full, but now it wouldn’t let me retrieve it. Please help!

[tawdry pumice]

On February 9th, I topped up 680 heart diamonds for IDR 185,516 via Steam with a Mastercard payment. It turned out the diamonds were not received (pending). I then contacted my bank to check. Shortly after, the transaction was successful. However, a month later, I received the following notification on my Steam account. I don't know why the heart diamonds in my account were minus 1370 even though the pending transaction was only worth 680 heart diamonds. I have also followed up with my bank because until now there has been no refund. My balance is still being deducted, so I thought there was no problem until this happened. Is there a solution to this problem?

[trail wraith]

hello, my badges went missing. i tried the multiple select to move them but they disappeared and theyre no longer in my bag.... how do i get them back? >< pls return them to me<///3

[slate lantern]

that is quite weird thing to happen u didnt even request a refund right?

better ask the customer support about it when u didnt even do a thing

and that ur bank hold u money pending

settings > account management > support center > headphone icon

[slate lantern]

hmm did u check if its finally in ur bag now or the warehouse?

[slate lantern]

seem like a visual glitch u can try changing town if its refresh ur badge?

[trail wraith]

i tried, still not there 🙁

[tawdry pumice]

No i dont request any refund, it says pending but after i contact the bank, shortly the transaction success

[slate lantern]

that is weird can u check ur furniture list while in build mode to see if they are there?

[ripe scroll]

Hello Im having a issue that I was thinking it was me. But I have do the draw x10 and only reflect that it was 5. Last time I have done the same and it stay at 23 to get the guarantee I was thinking it was me but I secured to screenshot it before

[slate lantern]

yep better clarify it to the customer support about how u did nothin wrong and u pay u didnt do any refund,

u can do it by settings > account management > support center > headphone icon

[tawdry pumice]

the problem is pending transaction only worth 680 diamond but why is minus heart diamond on my account is 1370😌

[prisma galleon]

It was in the warehouse. Thank you so much !! ☺️

[tawdry pumice]

i did, thanks for the information

[hidden wedge]

Hello! I’m not sure if this has already been reported or if there’s a fix available yet, but I’ve been experiencing an issue where the game flickers whenever I alt tab to a different monitor. I tested a few other games and they don’t seem to have this problem, so it appears to be specific to Heartopia.

I also tried turning VSync on and off, but that didn’t resolve it. The only workaround I’ve found so far is running the game in windowed mode, which stops the flickering.

This just started happening after that random update that happened a few days ago. I play it on the Taptap launcher.

[hollow swan]

is this the chat to report bugs ? because i was told to report the bug that when i cook i can’t press the fire button

[slate lantern]

oh that is definitely weird even ur total draw is correct but the numbering on the rare exhibit is wrong, to report:
settings > account management > support center > headphone icon

[ripe scroll]

thanks

[slate lantern]

honestly no clue how they sum it to 1370 im guessing they did 680x2 and then if u have left over 10 diamond better ask them fr since they are more tied to it~

[slate lantern]

to report bug:
settings > account management > support center > headphone icon

[slate lantern]

i see first time im hearing it, would make sense to report in to the cs

[fresh pecan]

af update of today on steam

[tawdry pumice]

thats why its strange, if they still force me to top up twice as much as i should, i'd better leave this game

[slate lantern]

frr i mean u didnt do any fault theyre the one who did the negative even tho u payed well smh

[woven hemlock]

i respond to everyone, even meowbot 🙂‍↕️

[slate lantern]

loll thats cute xd

[cyan kayak]

Anyone knows how to get refund? It bought some gems trying to get rainbow car but it doubled my purchase but I didnt get anything! 😭

[dull sigil]

This goes to costumer support since money is involved.

Go to settings >account management >support center> headphone icon

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dull sigil]

Also sorry for your loss

[elder jay]

by "didnt get anything", do you mean you dont get your crystals or you dont get any cars?

-# just to make sure

[graceful marsh]

Did you press confirm and accept the payment to cut your money?

-# just making sure

[cyan kayak]

Yes no Crystals

[cyan kayak]

Yea I accept and deducted money on my card, Doubled btw

[graceful marsh]

Have you screenshot the purchase history & the before after the gems?

[cyan kayak]

Update: the other purchased already been refunded automatically.

[cyan kayak]

Oh no

[elder jay]

1. screenshot your in game crystals and purchase history (if any) to proof that you don't get the crystals
2. screenshot your payment slip
3. contact the customer support from in game feature and attached those screenshots

[cyan kayak]

It said like purchased cancelled internet problem

[elder jay]

check your account balance, did your money deducted from your account?

[cyan kayak]

Yes thats how I found out it doubled my purchased

[cyan kayak]

I tried now again only just the 300 crystals same thing happened 😭

[elder jay]

if the crystal isn't added up, I dont recommend you to keep try purchasing...

take some screenshots as a proof and do report immediately

[cyan kayak]

Yes no crystals received

[cyan kayak]

I dont have any screenshots of my crystals before and after tho

[dull sigil]

How about the bank transaction or what you use to pay? Take screenshots of those to show that the game took money from you and no crystals was added

[cyan kayak]

That I have

[dull sigil]

Then that’s your proof. Contact the costumer support with those screenshots 👍 and explain to them what happened. I hope you get refunded

[elder jay]

this is how you can contact support center from in game setting

[cyan kayak]

Where can I find costumer support?

[dull sigil]

If you have the game open.

Go to settings >account management >support center> headphone icon

But if you want to contact them by email

[e-mail]

[twilit tusk]

How to change my account's password?

[cyan kayak]

Thank you! How will I know if theres an update of my report?

[left plaza]

where to report rude players in discord?

[urban crag]

can we still buy the penguin material for building after the new update on saturday?

[prisma mango]

All you can do it DM a moderator for this server and explain the situation, unfortunately

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vital mica]

It’s 6 am and quest hasn’t refreshed.

[prisma mango]

DST

[warped nexus]

um, is it just me or, the google login site doesnt work? ive been trying to switch account, but the link wouldnt work after choosing a profile (im on pc)

ive been trying multiple times. even restarted the game and my wifi, but the loading is still taking forever

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cyan kayak]

@dull sigil @elder jay sorry for the ping, just wanted to thank you for the help. already received my purchased item. thanks for being so responsive. I appreciate it! ❤️ 🫡

[short pollen]

is anyone else not able to make a latte, ive made one before and have it unlocked but i cant seem to make one today for daily no matter what cooker i use

[livid moss]

Cats always broken, boring

[delicate shadow]

simple latte on simple stove, iced latte on penguin stove

since you made it before use the lattes recipe

[hearty pewter]

Yes!

#heartopia-only message

[short pollen]

Thank you 😊

[hearty pewter]

Use @twin yacht
(I think they fixed it)

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tired wyvern]

Im not getting notifications for when pets visit. Its been a few days now and I never get told when they visit, i ONLY get a notification when they leave.

[red sparrow]

hi! how do you translate mail? a friend i made in game sent me a postcard and i cant read it since ive been relying on chat translations until now :<<

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cinder matrix]

If you have the google translate app on your phone you can take a picture of it and it auto translates!
(there's no in game feature for postcards)

[lusty viper]

hello thanks to the support team i figured out that my google acc was the one being used, but somehow steam acc got confused and it wont bound or be deleted so i can bind it in the google one i use. when i tried to delete the steam acc that i created a new char yesterday, it say about it more than 15 days..

[marble hound]

Hi, I have a quick question. I bought several player-made CDs/books from the market, but when I click the wrapping paper some of them don’t appear in the wrapping list. A few work, a few don’t. Is this a bug or am I missing something?

[nocturne inlet]

Hello may I know what the premium tickets for upgrading hobby lvl10? Im a bit confused!

[runic blade]

Those only unlock at level 50 🙁

[nocturne inlet]

Sigh that's insane 😅🤣

[runic blade]

Right!!

[plain sphinx]

heartopia please let me clear inventory space this is criminal

this is the worst thing a game has ever done to me'

[sonic shuttle]

for real...i have all of the badges but dont want the extra ones that i have...if i could sell them all for gacha tickets i would instantly

[sonic shuttle]

WHAT
THATS INSANE WTF

[plain sphinx]

i cant even see lvl 50 when i scroll all the way

[runic blade]

You only see 10 levels above yours

I can see this 47 currently. Normal hobby tickets stops at level 44-45

[marble hound]

related issue: #gameplay-help message

[silver prism]

Not sure if this belongs in here but I play on my tablet and whenever I draw for a gacha and get a gold / rainbow item thats not on the pitty pull + thats not a dupe my game crashes. I get the pull sort of refunded and i get purple items. Im not sure how to stop it from crashing

[olive cloak]

Hello, I bought a gilded chrome upgrade, but I wanted to buy the gilded chrome and not the upgrade. Can anyone help?

[feral tinsel]

Hello this sentence is stuck, does anyone know how to fix it? I tried logging off and on and still is there. Thanks!

[runic blade]

Tried to change town?

[feral tinsel]

Yes

[runic blade]

What about repairing game with the wrench at main menu?

[feral tinsel]

Don’t think I’ve tried that, will do it rn and see

Worked, thanks @runic blade

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hexed dirge]

My Heartopia App is not working on my Phone, what do I do?

[old canopy]

Heartopia browser login having issue

[small scarab]

Mine too! T^T

[cobalt anchor]

Can you both send screenshots of the issue? Is it just not opening?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gentle vigil]

Hey guys i'm having a issue where it is not showing my extra raritys gaze badge so i cannot send my extra to my wife it's just showing i have one when i try to send but on the board it shows i have 2

[hexed dirge]

Not opening!

[hexed dirge]

(maybe you have it inside your home storage, try taking it out)

[gentle vigil]

ah crap it worked tysm man

[orchid halo]

Hello my friend is trying to complete branch quest for mrs joan but it keeps crashing her game

[frozen kayak]

Leaving this here in case there's help - My sister and I are both having an issue with the animals not spawning. Capy, deer, panda, etc. All we have are the birds. I've done the repair twice and have done validation on Steam. Nothing has fixed it. 🙁

[tranquil hill]

Hello where can i contact customer services? I have some questions but I fear for them to block me

[fathom pilot]

I still can't get the app to open 🙁

[fathom pilot]

Same here

[runic blade]

Ive never heard of them block anyone . They can close your ticket tho if they got no answer for you

[formal bay]

Hi, I'm having a problem with my missions/orders from yesterday. As I understand it, all missions reset on Saturdays and incomplete ones are no longer saved, but it's Thursday and I didn't complete some orders yesterday, hoping to finish them today.

[indigo bolt]

anyone not able to login on pc? im using the tap tap app and the website just keeps loading and loading since last night ):

[tribal bison]

I still haven't received my stamp book for order machine? I waited 7 days for the one item, still haven't received it.

[tribal bison]

All the dg quests last 1 day. There is only 1 dg quest that lasts a week

[calm shard]

My dog and cat have become invisible since yesterday, how is this fixable?

[fiery tiger]

La peluca del pelo antes subia mi gato y nose quitaba la peluca. Y ahora sube y se quita. Pueden arreglarlo gracias

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[indigo bolt]

i think it's a website issue but im not sure 🙁 attempting to cleanup my game files now just in case but ive tried two different browsers and the login site will not communicate with my game it seems. ive already tried turning local network permissions on multiple times too

[pallid frost]

anyone had this kind of problem?

[frozen raven]

Hi I’ve bought some piano bricks but I can’t find them on my bag nor my warehouse. Anyone has any idea where it could be?

[gray ether]

Who do i contact if I bought gems but it says please contact customer support. They aren't showing up in my inventory but my money is out of my bank account

[native shore]

wait same :(((

[short rapids]

I think it’s a bug so I’m gonna post it here, but I got a issue with a quest yesterday, they said that a need to attend a concert at the Fashionwave concert Hall, I did go there but it’s still not considered done, what can I do to succeed it because I really want the music sheet

[gray ether]

The money came out of my account too 🥲

[hearty pewter]

Watch, settings, account management, support center, headphones.

[hearty pewter]

New patch dropped right after ( #patch-notes ) so try again today

[short rapids]

A perfect 🤩

[hearty pewter]

Those are build mode items

[vocal parrot]

Anyone cant login? My internet is fine but the login page on browser is loading nonstop

[native shore]

gonna try it out thank you!

[gray ether]

It won't let me press support center

[hearty pewter]

Send a screenshot

[gray ether]

Everytime I press nothing happens

[hearty pewter]

Go back once, return to login, tap the setting (gear) on the right and support center should be at the bottom there as well. Let me know if that doesnt work

[radiant cedar]

i thought it was just me who can't log in, i guess some of us can't play rn lol

[vocal parrot]

It's just like this bruh what the helly

[hearty pewter]

I think fallingwish posted some steps in here, one sec

[gray ether]

Ok that workd so now I wait

[hearty pewter]

@lament token

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[radiant cedar]

mine looks like this rn

[hearty pewter]

Should be an option to contact them, feedback report

[vocal parrot]

This is so buns their routing via net login is fried

[radiant cedar]

it fixed itself lol, thank you for this!

[vocal parrot]

Alright so if anyone encounters this: You need to toggle the permission to allow it to detect devices on LAN. It's a popup, if it doesnt pop up like it does for me, u have to set it to always allow in ur browser settings.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gloomy flame]

Why i can't too its same happen to me

[brave charm]

Guys, my friend gifted me the Battle Pass, but I already have the premium one. Can it carry over to the next season? thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cobalt anchor]

I don’t believe so but i could be wrong :’) please have your friend contact in game support for a refund, they can gift it to you when the new season starts. I think that might be the best way to make sure they don’t lose the money and you don’t lose the rewards

[woven hemlock]

Do you mean the fashionwave passes? They should carry over

[cobalt anchor]

Ooh interesting i havent heard anything regarding the bp like that lol

[woven hemlock]

I believe someone in #gameplay-help asked the support center about it, since it’s possible to receive multiple but you can only activate one

[void pendant]

Hello I have a question! I got chat banned for 10 years for refunding a purchase. I did not realize this would cause a restriction of such sort to my account. I would like to ask that, if I repay the amount and clear the negative currency would the chat ban be lifted ?

[silk zealot]

Hiiii

[woven hemlock]

Yes, if you repay the amount missing to raise your red heart balance back to positives, it will also clear any consequences on your account

[void pendant]

Thank you so much!!🫶

[brazen leaf]

How do i get this bubble i cant get it just by standing on the umbrella and jumping its to tall

[woven hemlock]

Need to jump down from the cliff nearby

[brazen leaf]

Thanks

[brave charm]

So that means I can use it in the next pass, right? Thanks!

[woven hemlock]

Should be able to, based on what we know

[brave charm]

I can’t send it back either, there’s no option. It’s just sitting in my backpack for now. Hopefully it carries over to next season

[fiery plank]

Do dogs and cats still get stuck in house roofs? e-e

[woven hemlock]

I haven’t seen people complain about it in a while, but it’s easy to temporarily fix if they do go in there

[fiery plank]

Whats the temp fix if it happens again?

[strong kayak]

Easiest fix is to join a new town for the time being

[fiery plank]

Oof...

[pale gyro]

can someone explain to me when i said "meet me at bobs" why bobs is invalid word to use when its an NPCs name I get making sure words are appropriate but if bobs is bad maybe change his name for pete sakes

[upper jay]

Meet me at bob's*

[pale gyro]

bobs shouldn't be marked as invalid

[upper jay]

Let me touch your bobs

[pale gyro]

that would be boobs not bobs

[upper jay]

Yes but boobs probably isn't valid either lol so people would say bobs I guess that's why they did it idk

Bob's is valid tho so next time just do that it's not that big of a deal tbh 😅 but I get your point for sure

[pale gyro]

who knows but its frustrating to word out what you said wrong to get the messages out lol

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[smoky silo]

My hats keep just randomly disappearing despite still being equipped

[odd root]

hello, i got kicked out from heartopia login and have to start from beginning again... can someone help me?

[hard dove]

I just paid for the $5.99 premium winter gilded acorn pack. The first time I bought the regular winter gilded acorn pack. I did not know that if you had already reached level 60, you wouldn’t get any of the rewards. I just wanted the MLP car as I had two chances left. Does anyone know if theres anything I can do about this? Or am I just out of luck?

[tame tree]

def out of luck

[hard dove]

Thank you, I figured. Just a little upset but it’ll be okay lol.

[warped forum]

Is there anyone else here experiencing difficulty loading the game? Been playing since release til earlier this evening. Upon checking back, there's an update. After updating, I wasn't able to go back to the game. The start button isn't appearing. Tried basic troubleshooting (reload game, clear cache/data, turn off/on wifi, reboot device, and re-download the game) and still got the same results. Nothing's wrong with my internet since my other apps and devices run smoothly despite requiring a strong and fast internet connection. If it's my device, as I've mentioned, I've been playing this game since January. Same device. Tried to reach out for customer service in game, but upon submitting the ticket, it always says failed due to some errors 😓

[sand plover]

So i cant find Ka Ching anywhere? I need to finish a Daily quest, but shes nowhere on the map, what do I do? I have resetted the game so many times

[faint vault]

You probably have a concert going on at the moment

[sand plover]

Ohh, how long do they take? Ive waited a while now, nvm i checked, THANK YOU VERY MUCHH

[gloomy lintel]

Will this be gone in the next update?

[faint vault]

Nope, you'll still have them

[gloomy lintel]

Yaay okayy

[native kraken]

Dose anyone know how to change the email I used on mobile or if it is even possible?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[deft vortex]

⚠️ To anyone else out there, not sure if devs are listening anymore but multiple titles have suddenly gone missing, including the suffix title "Hero" from one of the fishing achievements. (I believe it was from getting it to level 3 or 4. It also is suddenly gone from Achievements entirely)

[woven hemlock]

devs and staff don't look in this channel for feedback/bug reports, gotta let them know using the support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

can't change the email unfortunately

[deft vortex]

Yeah I've already done all that for weeks now. Thank you though :)

[native kraken]

Awww got u tyy

[polar island]

Hello, just seeking help if I think I have lost items after a blue print remodel of my house? I have checked my backpack, warehouse, etc. many times and could have sworn had a pink espresso machine that now seems missing.

[faint vault]

and it shows in your collections as unlocked?

[polar island]

Its even showing up in my old blueprint the item but not my inventory.

Luckily I saved my old house blueprint before adding my new one.

[woven hemlock]

is the espresso machine being used somewhere in your new house?

could try putting down an empty blueprint to force all items into your backpack/warehouse/mailbox, i've helped a few people who couldn't find a specific item after changing their house, and redoing the blueprint seemed to help them find it again

[polar island]

Nope not currently being used. I thought it would have fallen back into my inventory but it didnt. By putting down an empty blueprint does that mean applying an empty blue print to my lot and then reapply my new house blueprint?

[broken tartan]

Imtrying to complete the winter frost season butterfly event quest and i participated abunch of times but the reward doesnt trigger

[woven hemlock]

yup, like that

[low geyser]

i’ve been permanently put into evil scheming mode. i think it’s funny. very yanderesim. just thought someone should know

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[obtuse fiber]

Hi, so i have finished all the fashionwave tasks and quests, but not gotten the mecha penguin ornament. I really really want to have it, can anyone please help me? (Btw im not sure if this is the right place to ask, if not I would be happy if someone guided me to the right place)

[woven hemlock]

unfortunately i think i saw in #gameplay-help that the mecha penguin was only available for a certain time, could ask there for confirmation since i think someone there asked support about it. it was tied to a specific cutscene during one of the transitions from week 5 to 6 i think?

[woven hemlock]

devs and staff don't look in this channel for feedback/bug reports, gotta let them know using the support center. very funny bug tho

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[obtuse fiber]

I’m pretty sure I’ve had the cut scene tho, the one with the penguins and the mecha penguin?

[woven hemlock]

which quest are you trying to complete? can you show a screenshot?

[woven hemlock]

there's a few different ones, did you get the cutscene for the one where the penguin is fixed?

[obtuse fiber]

I think I got that by being in a butterfly event that Naniwa started, like it wasn’t started by a player if that makes sense?

[broken tartan]

okay Ill try that

[worthy gazelle]

Same lol

[obtuse fiber]

From what I know yes, on the hill (the mecha penguin) and with everyone dancing or something

[woven hemlock]

hmmm. could check with #gameplay-help to see if there was something you missed, they were discussing it when i peeked in there before. i remembering seeing them say there was a quest related to it that expired suddenly when there was supposed to be 2 more days on it, so could be related to that, but i didn't look closely at the convo so not sure what was figured out

[raw pelican]

has anyone had the problem where when they try to fish they get stuck

[woven hemlock]

are you playing on pc?

[raw pelican]

yes

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[subtle cypress]

Hello, so i see a bug archive but i don't think that's for a new bug report?

Anyways I was playing heartopia on the computer but switched to phone without logging off or exiting the game, but my character was sleeping when i switched from comp to mobile.

I had a very strange login, it goes quickly up until 99% and then it kinda gets stuck for a long time, and then logs in, but with a messed up view. like the screenshot. Everything is blinking on and off and you cannot move.

I tried logging back into comp, but it is still messed up. I can't get out of bed lol.

[woven hemlock]

devs and staff don't look in this channel for feedback/bug reports, gotta let them know using the support center.

have you tried going to the watch >> settings >> reset position?

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[exotic moth]

Hi, I have been trying to take my cat on a walk with slow and sluggish trait. It either is not interested or it needs alone time. How can I get it to go with me?

[polar island]

Thanks, unfortunately that didnt work. Just went back to my old house blueprint in the mean time. Should I reach out to the support center?

[woven hemlock]

can yeah, i'd suggest showing any proof you have that you had it before but can't find it now (eg send screenshots of you having it before, and then screenshots of hour backpack/warehouse/mailbox)

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[open rapids]

guys is there a reason why I have FPS drops? I only have this in heartopia

[polar island]

yep, thanks. Esp as it shows in my inventory when I am in my old blueprint.

[woven hemlock]

it's really hard to get cats to go on walks, they don't really like to unfortunately. some people pet/feed/wash them to max and then spam the go out button, but it's not guaranteed to work. some cat personalities will refuse to go out completely too 😔

[proud ingot]

inokieee has been warned

Reason: Posted an invite

[exotic moth]

thanks yeah and the traits dont help because if I interact with it it needs alone time after

[woven hemlock]

depends on your situation, could be a few things. if you're playing on pc, could try this:

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[proud ingot]

f.pratta has been warned

Reason: Posted an invite

[gritty cloud]

My egg hunt is bugged so even though I found all the eggs and took pictures of them all, it won't count the purple one (second to last) because I took a picture of the tan egg (final one) first, so now I can't redeem my onsen egg recipe, please help

[silver pendant]

This is my issue irl, can't get out of bed lmao

[woven hemlock]

check to make sure you're taking a picture of the correct egg (check the name of the egg if you're using a guide), some egg colors look Really similar to each other so it's easy to mix them up. also check to make sure you're using the camera app and not the birdwatching lens

#1466930171872543052 has all hte eggs pinned, along with the name of each egg

[gritty cloud]

No I am taking the picture of the correct ones, it's even labeled correctly in the camera, it just won't count it

[woven hemlock]

can you show the egg list in the game + the picture of the egg you're trying to take a picture of?

[woven hemlock]

the egg you're missing is the rosy egg, not the purple one. the purple egg is the one next to it that looks more indigo-colored

[gritty cloud]

Thank you for your help, I am deeply bothered by this color mix up

[woven hemlock]

no problem, the eggs are colored really similarly to each other, especially when put out in the environment, so it's easy to mix them up

[open rapids]

where can I find this?

[restive leaf]

Is everyone’s button for resetting your outfit in the clothing store gone??

[woven hemlock]

visually gone for everyone, but if you click in that area, it still works. can report it to the support center as a visual bug

[woven hemlock]

may need to google how to bring up teh panel, i'm just passing on information from the other player 😔

[restive leaf]

Ohh ok thank you. I was so confused lol

[proud ingot]

inkyminty. has been warned

Reason: Posted an invite

[idle quartz]

is it possible to use visual mods for heartopia on pc without getting banned?

[upper pivot]

Hey i sent my bff an acorn member voucher- how does she redeem it

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

when she receives it from the mailbox, she should go into her backpack/warehouse and look for the voucher to activate manually

[woven hemlock]

i think they only ban for 3rdparty autoclickers etc, so as long as it doesn't fit into that category, it should be okay. but it's better to ask the devs directly if you want clarification

[idle quartz]

thank you!

[stray bronze]

Hello, sorry to bother you, but I can't access Annie's shop. As you can see, the button isn't appearing. This has been going on for several days. Thanks a lot for help

[tropic shard]

I just threw like 10 fish bait in one specific spot and I was fishing them all at once since I didn't wanna go back and forth with the fish bait and my game crashed unexpectedly while I was fishing the third fish. And when I'm back on the same spot all the stupid bait and fish are gone 🥀 what can I do to make this stop happening? It keep crashing at random and I've been so careful with what I do because of that. But I didn't have problem wit this fishing method before because my boyfriend threw the same amount of bait and I fished everything without a struggle at all

[woven hemlock]

does your game crash when you're doing other things? or only when you're fishing after throwing the bait?

[random hinge]

I have been having issues with logging in on steam with the gmail login just loading endlessly and now my mobile heartopia won’t update.

[woven hemlock]

usually switching towns will clear this type of glitch

[tropic shard]

Yes it crashes at random times and not at any specific reason

I have graphics on balanced

[woven hemlock]

when you're on the start screen, try clicking 'repairs' in the top right. this should redownload some of the game files, it might help if you have some corrupted files in your download

[tropic shard]

Okay thank you I'll do that

[broken yew]

hello friends im having issues with mermaid tails, not being able to catch fish where i throw my mermaid tail and a lot of fish spawn out of reach for players i think these are both bugs but ive wasted all of my mermaid tails trying to catch fish!!! :'(

[woven hemlock]

hmmm

problems with logging in using gmail/etc:

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled!
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome or Opera seems to have worked for a lot of people

for the download error, try this:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

could you describe the problem a bit more? what happens when you try to catch fish after throwing a mermaid tail?

[keen tundra]

If i start another account on global will it caused the app to take up more storage?

[broken yew]

they dont see my fishing pole bobbing thing at all and if i stand in the same spot i threw the mermaid tail in its still too far

[woven hemlock]

are you able to adjust your fishing rod to throw it further to match the mermaid tail? once you set it into the right spot, it should auto-throw to that spot every time after

[broken yew]

is there a specific way to do that bc all ive been able to do is move positions

[woven hemlock]

are you playing on pc or mobile?

[broken yew]

pc!

[woven hemlock]

hmmm you may need to check the tutorials in the watch or ask in #gameplay-help for the pc controls, i play on mobile so i can only give how to do it there. but on mobile if you press and hold the fishing action button, you can move the fishing rod around to a specific spot in front of you

[broken yew]

okay well that was still helpful because i had no clue that was a thing so thank you!!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[steady beacon]

noticed that the cars in my town recently keep floating at an awkward angle

[woven hemlock]

devs/staff don't look in this channel, so gotta report bugs to their support center~ idk if i want them to fix this one tho, thats hilarious

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sonic raven]

Hello
I am wanting to unbind an account an account linked to google in the account security center, does anyone know how to do that? It doesn’t give me an option in the app

[inland snow]

HEEEY, HEARTOPIA! WHEN ARE YOU GOING TO FIX THIS??? ARE YOU GONNA TO FIX THIS ISSUE SOMEDAY? IS THERE SOMETHING I CAN DO TO PREVENT THIS FROM HAPPENING EVERYTIME?

[slate lantern]

Sadly there is no option

[slate lantern]

Nah that happens all the time so u have to tap the floor again where u want the roof to go, that how complicated their building mechanics is

[sonic raven]

So my account is forever linked to it?

[slate lantern]

Sadly yeah maybe if u ask for account deletion but that's the only way

[sonic raven]

Alright I see, thank you for the help, where would I ask for account deletion? Do I open a ticket?

[woven hemlock]

yes, when you open the support center, there should be an option to open a ticket to delete your account

[sonic raven]

The help is very much appreciated

[remote crow]

Hello, question. Am I supposed to get the car after completing the Fluttershy set?

[slate lantern]

Remember that means if u want to play it again ur old chara isn't there anymore

[humble ermine]

does the stair railing not work for anyone else? none of them do i can only move existing railing but doesnt work to place new railing

[slate lantern]

For the clothes? No need to unless u want the car

[slate lantern]

Ur using the long one, try the short version

[humble ermine]

omg it workeddd thank youu

[remote crow]

So i need to draw again in order to get the car? I thought if i completed the outfit id get the car automatically 😭 thanks for your help

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

Nah it's the opposite if u got the car early which is the highlight of that set, u get all

So yeah u hit the hard guaranteed

[steep dune]

Is Heartopia down? I can’t log into

[slate lantern]

I'm currently login so probably not, what's ur error message?

[steep dune]

Hotfix resource error

[inland snow]

THAT'S SO GREAT! I LOVE WHEN THEY NEVER FIX THE BUGS! THATS WHY I NEVER BUILD ANYTHING. 🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏🙏

[inland snow]

ITS DIFFICULT TO BE KIND WHEN BUGS ARE EVERYWHERE EVERYTIME. 😍😍😍💋💋💋💋

[inland snow]

No! You're actually gonna be spinning it until the game decides to finally give it to you, that's how their gacha works. It's by raffle, its by lucky. Thats why people are suing the game in Brazil. The percentage they inform is a lie and they are robbing the users. 💋😍🎀

[quasi rivet]

its all flat but the blueprint says theres something there????

[slate lantern]

Ya I think u made ur house 1 pixel taller than it should be

[quasi rivet]

eep -- howd u bingo so fast

unless ur literally just talking about me building back but -- ur might be right about too high

[rugged marsh]

How do I win tokens ? Because the event will leave tomorrow how do I win more tokens to get that instrument penguin ?

[quasi rivet]

no its still reading as something there in the back (top) left

[slate lantern]

Yeah which is what I think it is. As u said u back is straight, from the look of it u have a lock on the 2 plots for it to be straight, which is why I said u made it 1 pixel taller/width

Unless u have a floating something in the back

[quasi rivet]

dont think i do unless it bugged n shot way up where i cant see it.. but ye theres nothing htere - its blocking me from moving it over
unless i just wait till i can afford the next plot

[foggy wraith]

Can u try removing the window (if there is any)?

Because sometimes windows overtake the locked plot

[quasi rivet]

even when the windows are partially it i think it says the whole line is occupied

i already made it shorter and removed some windows -- and stairs

purple line is the plot barrier

[slate lantern]

I mean

How do I explain this

Xd

[quasi rivet]

all flat no windows - but still reads as occupied .-.

all same height so confused if one part reads as creeping over when its too tall -- y dont the others do so too 🤔

grah

[somber hazel]

It’s a bug try removing that section of the walls and move it

[quasi rivet]

gonna be a tragedy to reconstruct but aighte

actually nvm its alrgith everything still works independetly

[ripe nexus]

stuck on this loading screen

[quasi rivet]

savior

[fluid crown]

How was I supposed to get this? I was running into the invisible wall!

[steady beacon]

is anyone else experiencing an immense amout of bugs? random character text stuck on my screen, cant chat, running into invisible walls, frozen mini map, etc

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[quasi rivet]

do u know if we can put two blueprints together? -- in terms of moving separate large parts of the house around

[somber hazel]

I think you can if there’s enough space

[frosty summit]

Hi I have a question, I have my steam logged in on my bfs pc and I opened heartopia and it keeps opening his account even though I'm opening it from my steam account. Can I just not play on his pc?

[woven hemlock]

some bubbles spawn in impossible areas unfortunately, can give them feedback in the support center about it

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

If you’re playing on pc, try this: https://www.youtube.com/watch?v=KrLPvUVj784

[tall path]

Hi what is a building material? And how do I obtain more to get 200 of these?

[woven hemlock]

Try going to the start screen and click ‘repairs’ in case some of your files corrupted

[woven hemlock]

as far as I’m aware of, cant merge two different blueprints together, it will override whatever is already placed down when you try to apply them

[woven hemlock]

do you have any other accounts binded on yours? Eg facebook, email, etc. try logging in through one of them?

[frosty summit]

I believe my google is bound and it says its bound when I check
but it still goes to his and I dont recall him binding his google

[woven hemlock]

depends on what building material you’re trying to get, can you show a screenshot?

[woven hemlock]

it’s probably because his google is logged in on the computer, so it’s defaulting to that account address. Try completely logging out of his google account and logging in with yours on the browser

[frosty summit]

I appreciate your help, I'll probably just turn my pc on, I was just too lazy to walk 20 feet to the other room lmao
I dont wanna sign the poor guy out of his accounts when he cant remember passwords

[woven hemlock]

fair enough! i think we’ve all been there hahaha

[slate lantern]

did u logged out the acc of ur bf in heartopia? c

[steel oasis]

Hi guys. I normally play on my pc, but since i'm not home, I am trying to play on another laptop. The problem is that I can't connect to my account.
I can't bind to my steam account, it start a new account. And if I tried with my email it just doesn't work

[slate lantern]

hm? how u mean bu ur google account doesnt work?

[steel oasis]

When I connect with my email it does this then I'm going back on the game, nothing change.

[slate lantern]

u mean in the browser u login

but it didnt

[slate lantern]

yepp

can u check if ur browser allow location?

when u try to login google

[steel oasis]

Like in the settings of the pc ?

[slate lantern]

just the browser itself

what browser are u using?

[steel oasis]

Google wait let me check

[slate lantern]

like this check if it allowed it when it redirected u to the login

[steel oasis]

Wait the laptop is not set like this

I can't find it

GOT IT NVM

Still not working ://

[warped nexus]

how is that google login working for u ToT mine still wouldnt load after i try to sign in. it was okay before until last night. bruhhhhhhhhhh

it goes on like this forever for me 🙁

[steel oasis]

Maybe it's thi for you idk

But mines open, I can add my email but still nothing change. URG

[warped nexus]

no, it isnt, unfortunately. mine is acting like my internet is slow, even tho its not

[steel oasis]

But why doesn't my steam account work ? Since I play the game on Steam normally, why now it's not work ? Shouldn't they be already linked?

[warped nexus]

i think u gotta bind it

[steel oasis]

But when I do it, create a whole new account.

I never played on any other app that's why I'm confuse

[warped nexus]

Bind through here

[steel oasis]

Wait I think I found why it wasn't working

[warped nexus]

yeah?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[steel oasis]

Omg I thought I activated the location BUT IT DIDNT !!
I'm so sorry

Thank you for your patience tho :'))) sorry for the waste of time

Nevermind it's still not working 😭 😭 😭

[languid light]

So I am trying to publish a private book because I am making a menu for a party/restaurant. it keeps popping this error up on the screen and not publishing. My internet is fine. I have tried closing out and reopening the game a few times but it keeps popping up. Any suggestions??

[warped nexus]

maybe try to log in again?

[warped nexus]

if u have adblock, its not gonna work, so you would have to take it down in that login site

[steel oasis]

.........FROM THE STARTS IT'S THAT ?

[warped nexus]

i forgot to mention that lol

[steel oasis]

Still. Not. Working.

[winged pelican]

Hi, sorry for my bad English, but I'm using a translator for this. Today I've had trouble getting into Heartopia. I've had this loading screen before, and it was fixed by uninstalling and reinstalling the game, but this time I've done it three times and the loading screen hasn't changed. Does anyone know another way to fix it?

[silver pendant]

Creo que alguien aqui Tambien tubo in problema así, pero nose sí es mas para arrival en El chat

[oak raft]

Hello, today my game keeps crashing almost every 15 minutes, just like that. It's also incredibly choppy. My latency is actually pretty good; I'm playing on my iPad. I don't know if it's my iPad or Heartopia. I've already repaired the game, but it keeps crashing. Can anyone help me with this problem?

[warped nexus]

maybe this is a sign that we should all leave the game behind and go out to touch some grass ...

[steel oasis]

Don't you dare 😭

I've been trying to play for 2 hours AAAH

[warped nexus]

The game literally don't want us in. I'm sickkk

[winged pelican]

Busque y vi que al final el error se le arreglo solo así que toca esperar a ver si funciona 😿

[bronze canyon]

https://tenor.com/view/scream-loud-scream-girl-kid-hispanic-girl-gif-3761151244536557927

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[warped nexus]

Maybe just find a different forum if u wanna trade?

[steel oasis]

GUYS I GOT IT

[slate lantern]

hallelujah?

[woven hemlock]

When it crashes, are you doing anything in particular?

Do you have enough memory space in your ipad?

[bronze canyon]

ohhhhh okay thankyou this helps sm😭😭

[steel oasis]

@warped nexus Thank you queen/king

[warped nexus]

You're welcome!! But how did I help? I thought my suggestions weren't working? 😆

[steel oasis]

YOU DID HELP Omg thank you sm

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[severe girder]

I cannot interact with my cat? the pups interact pops up fine but i cant feed or interact with my kitty

[dull sigil]

Go to solo mode build and complete. They will be outside and can interact again.

That’s how I fixed the issue with mine.

[severe girder]

AH yes that worked! Thank you

[empty crypt]

Oh I didn't see this. My items keep disappearing when I take them down or accidentally move them and cancel it. Signing out and in didn't help. I'm not sure what to do. Is it because a friend is in my town?

[dull sigil]

Check your inv, warehouse or mail. Sometimes when your inv is full, game either put it in your warehouse or mail

[empty crypt]

Thank you, it took over an hour but it did eventually put it in my warehouse.

[carmine temple]

hello, i just bought a winter frost season box, and the purchase was successful but i can’t claim any of the rewards, normally, in my experience buying the monthly package, it went immediately to my account but this time i got nothing, it says i have nothing to claim while everything still locked

[oak raft]

I have 45 gigabytes of storage left and it doesn't matter what I do in the game, it always crashes, sometimes when I'm doing some hobby and sometimes just when I'm walking around or standing still. It's never the same, no matter when it crashes.

[proud ingot]

emelycreadora_34749 has been warned

Reason: Posted an invite

[oak raft]

I'm now downloading a different software update on my iPad and will try again, but I've been experiencing extreme crashes for the past few days and I really don't know why. The more I play, the more it crashes. I've now deleted even more files and have over 50 gigabytes of free storage.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[grave nymph]

I was wondering if anyone else is having issues buying hearts?? it doesnt link for me at buy some

[oak raft]

I have no Problems to buy hearts. Perhabs your Connection to the internet?

[grave nymph]

thank you I am going to update on moblie also someone said try that also

[oak raft]

I don‘t know if it‘s better when you try it on mobile version. Perhabs someone else can say it.

[proud ingot]

emelycreadora_34749 has been warned

Reason: Posted an invite

[slate lantern]

could u check or ask the cs of apple is it in pending or complete?

[woven hemlock]

hmmm. i'm not super well-versed in the backend of tech, but it sounds like there might be some code in the background that isn't being cleaned up or isn't ended properly, causing the crash. there've been a few people in here saying heartopia is regularly crashing lately, but so far there doesn't seem to be any single reason it is, so we haven't been able to find any temporary fixes for it yet. definitely recommend documenting and sending it to their customer service so that they can look into it

[oak raft]

I downloaded iOS version 18.7.5. It was initially listed as a beta after the download, but it's no longer marked as such. I restarted the game and haven't had any further crashes so far, but I've only been playing for 15 minutes. It's still lagging, but not as much as before. I'll keep an eye on it, and if it happens again, I'm really at a loss.

[pale loom]

Can anyone tell me if the seasonal building recipes will be available for use even after the event? Like the walls, windows, etc.

[carmine temple]

i did check it first and it was saying my purchase is complete, though i get some advice to ask for refund and see if it can be cancelled

[slate lantern]

yep those building materials are permanent

[woven hemlock]

interesting, i know earlier this week the devs had trouble with a steam update, and then they recently pushed out another update. maybe it was related to that? i'm glad updating the ios seems to have fixed it for now, i'll keep that in mind if anyone else comes in with crashes

[slate lantern]

i mean u can try idk if it will affect ur own game hopefully not since it didnt pass through

[proud ingot]

emelycreadora_34749 has been warned

Reason: Posted an invite

[carmine temple]

yes, if the purchase actually successed apple wouldnt give any refund

[slate lantern]

ayy nice nicee

[green radish]

could anyone explain to me why i cant water my crops?

[pale loom]

ty ❤️

[grave nymph]

I can buy it on mobile just not on PC its ok

[slate lantern]

is the crops currently wet dark brown?

[woven hemlock]

if you look at the soil in the planter, is it a dark brown? if so, it means it's already wet, so if you try to water it again, the game won't register it as being watered by you

if you're trying to clear the quest, you can go water someone else's planters, since doing so can give them a bonus that stacks up to four times

[green radish]

ahh okay thank you yeah theres snow everywhere

[carmine temple]

so i choose to repurchase it so the refund will actually be processed

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

omg hopefully that works huhu

i pray

[carmine temple]

i pray for it too

[rare hamlet]

FIX THE GOD DANG PETS! IM STUCK. this is insane

[woven hemlock]

try going into build mode for a few seconds if ur trying to figure out a solution
if ur trying to message the devs, they dont look in this channel haha

[rare hamlet]

yes it works, but they keep coming to the same location. I had to move my stoves.

That's a big L ngl hahaha. Thanks for the suggestion tho!

[slate lantern]

u can try making an upstairs for it or put the stoves on the table and stand on a table too

[woven hemlock]

i have a lil list of things ppl have suggested bc it doesnt always work for everyone gotta just try everything

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[covert solar]

Hi! I wanted to know where I could file a report. I've been playing the Forest Spell: Tree Cabin gacha and I've had the problem where I win something but I can't see it in the list or in the build menu. Its the Pasamos de Escalera Larga Forestal

Someone can help me?

Or tell me where I could submit the report.

[woven hemlock]

i don't speak spanish, so i'm using google translate to guess the items. could you check the names of all the items you have unlocked and see if they match 'escalera larga forestal'? the one that you have shown in your second screenshot says 'escalera hechizo forestal', which i don't see on the log you show in your first screenshot

[covert solar]

ty i will check

[dark totem]

so i sent feedback about the forestbell stairs NOT WORKING PROPERLY as they should and they basically tell me to deal with it💀 mind you if it wasn’t that big of an issue i wouldn’t care but when everyone coming into my house struggles going up THATS an issue.

hello??? yes it’s me hi

[slate lantern]

yikes better put it on feedback or suggestion so they can consider fixing (in term them improve) it and not by just outer hopefully

[gray terrace]

this cat so annoying, make me so hard to cook and always have bizzare food

[slate lantern]

u can try elevating so they cant disturb u like putting ur stove on a table

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dark totem]

does that not sound crazy? only being able to go up with the outer edge😂 what game does this

[slate lantern]

yess, i even found the cs suggestion is can offend someone, but i also understand in the pov of a developer that u have more important things to focus on like making sure the next event is working well, cause as long as its working why fix it?

that why try to put that in the suggestion or feedback instead than a bug to fix that hopefully they improve the stairs or for next generation

tho it is sad to see it that way how they handle it

[dark totem]

it’s just stairs lol STAIRS how hard is it to fix stairs? every other game has working stairs and when they don’t, they’re fixed. just because the MAJORITY of players don’t HAVE them so they don’t complain about it doesn’t mean they shouldn’t fix it

and it’s even more crazy bc you have to spend a LOT of money to even get the full forestbell spell. from now on i will be mindful that things might not work properly when i spend again.

[grim grove]

Hi everyone! I just wanted to reach out to make sure I’m not crazy, but I bought this deal and I only got about 80 passes. I maxed it out but I assumed I was going to have 120 passes…

I could be totally wrong but maybe someone can give me some insight?

[slate lantern]

should be 120

[dark totem]

you have to make sure you buy that specific thing manually after getting the heart coins

[slate lantern]

how many times did u bought the pack?

[grim grove]

Twice, I spent about $11

[grim grove]

Oh my god I didn’t think about that 🫠

[dark totem]

yea it happened to me too you’d think it would automatically buy it like other games but you have to do it yourself AFTER buying the hearts

[gaunt junco]

Does anyone know if heartopia is gonna be available on MacOS any soon?

[slate lantern]

not yet

base on the progress they proabbly gonna focus on the windows/android/ios first

but u can suggest it so they can work on it~

tho it will take time