technical-help

[brittle wren]

Hi everyone, I updated my heartopia and when I try to start the game it says to update and start again but I already did the update😭 does anyone else have the same issue? I can’t open the game

[fiery cobalt]

Still not working

[mental bolt]

first day and ive been pushing the limits already

[mossy bane]

lmao, is the new steam version screwed? ahaha

[quick wyvern]

Every steam player is having this issue

[ember mason]

yesss </3

[acoustic perch]

Still down for me

[fiery cobalt]

I’m having the exact same issue

[mental bolt]

oh its even worse now nvm ill cancel my download

[grand vortex]

no heartopia today :c

[wanton wave]

what if the steam got hacked?

[scenic mantle]

i'm just gonna uninstall the steam version atp lolll

[brittle wren]

Okok good to know I was not the only one 🙁

[languid roost]

Repurchase is a scam

[atomic dust]

They just rolled out a new update a minute ago, hopefully this fixes the issue

[magic glacier]

does tap tap work?

[mental bolt]

Nah i doubt its a steam problem, its def heartopia

[proven socket]

They were saying the Taptap download would still work on the PC in the mean time

[coral dragon]

Hello...everyone got this problem? I reinstalled twice and still didn't work....

[halcyon pasture]

Heartopia gonna turn into RE9 Requiem now. prepare!

[grand vortex]

no ones is working

[queen hollow]

working for mobile apparently

[wanton wave]

WHAT IF THE DEVS DECIDED TO DELETE HEARTOPIA

[cursive raft]

uninstalling and reinstalling doesnt work just to save time for those who were going to try

[proven socket]

The dream

[halcyon pasture]

The daily tree gonna turn into CHUNK!

[tranquil quartz]

now now lets just keep it down to earth xd

[fresh pecan]

working in taptap ed

[still trellis]

have the devs given any official updates regarding these issues of us not being able to play??

[brittle wren]

Too late😭 but thanks!

[ocean garden]

so the new update ain't worth downloading?

[coral dragon]

Exactly. It works on IPAD and ANDROID cellphone

[warm glade]

nsh they make too much money

[mental bolt]

only the pinned in this channel

[cursive raft]

rip lol

[wise prairie]

yh is you scroll up youll see them

[fiery cobalt]

they seriously do make too much money for there to be this many issues

[sick smelt]

waitinggg

[proven socket]

We should try giving them less money

[warm glade]

i want free mlp cars

[royal quartz]

https://tenor.com/view/jeopardy-theme-music-gif-23323909

[mental bolt]

im impressed how badly organized this is.. the dress to impress server is somehow better (speaking my truth before they ban me)

[real pagoda]

I wanted to play before bed but i would have to detox tonight and just dream about it lol

[bronze sluice]

@muted dawn

[warm glade]

bro these crops aint gonna plant themselves

[clever lotus]

We’ll get some kind of compensation im sure

[mossy bane]

New patch is bad. We're still screwed. Looks like they pushed a development build instead of the current release build.

[mental bolt]

i need to collect my wheat smh

[marsh swan]

[royal quartz]

we should get some free tickets or something after this....

[kind night]

New patch is trash. 🙁

[tranquil quartz]

I need to get in so I can see this again

[steady jolt]

Steam version is bugged

[mental bolt]

STOPP that happened to me too and i refused to spend more

[random gust]

wow, hard

[summer blade]

yep I'm getting the same screen

[pallid schooner]

I'm on 100 points needed for pinky pie's car rn... if I don't get it I'll be losing it lol

[normal siren]

I was going to come and ask for help but I see other people are having the same issue

[night pewter]

It happened to me and I spend it T.T

[worn basin]

Got the same thing the heck is this xD One thing after another

[tranquil quartz]

I m on life support atp xd

[proven socket]

Same for rainbow dash, i have the car and the backpack thing left and im at 100 passes. I will riot if i dont get the car

[orchid dawn]

OMG WHY SO MUCH ISSUES ON A GAME LIKE THIS

[mental bolt]

i cant justify spending so much on a car, i wanted fluttershy's so bad T-T

[pearl shoal]

Hey guys I want to ask if you can sign in on steam or not? since the only option on sign in it’s only google, Facebook, and apple 😄

[mossy bane]

lmao, who left the jr devs in charge of the steam builds?

[weary garnet]

https://tenor.com/view/touching-grass-touch-gif-21219969

[tranquil quartz]

same thing for my Rainbow Dash :-:

[weak quarry]

i ended up linking my google on the steam version

[orchid dawn]

why if u got a child, just put it to sleep and wanted to play the game IN PEACE?!

[bronze canyon]

i think im actually having a stroke now honestly

[snow patio]

I CNT ENTER I NEED TO CHECK BOB! and I haven’t finish my Daily Quest 😭😭😭😭😭😭😭

[pallid schooner]

For me it's the hair and car if it doesn't give me the car I'm throwing something lol

[lean tiger]

doing the same thing to me. I validated files on steam, then repaired.

[weary garnet]

guys! Do you have a phone?! whats than the problem 😂

[mental bolt]

tldr steam is still broken and the patch broke it more if any steam players are wondering edit: the cooldown scared me i thought i got banned from chatting

[atomic dust]

https://tenor.com/view/prempdr-fc-mobile-fifa-gif-16778760554072111618

[pearl shoal]

Will this affect the game or just account? will they like merge together or something : 0 ?

[night pewter]

GUYS PLEASEEEEEE HELPPPPP

Guys let me ask you what you think about this:

I want to ask about one thing that I do in the game and I fear that it is a bug if I need to know because I don't wanna get banned.
When I place multiple stoves in my house and let multiple food items finish cooking, instead of collecting them one by one, I use the blueprint/plan restore function. After that, all finished food goes directly into my inventory at once.

I also saw a lot of videos of this on TikTok.

What do you guys think about it ?

whether this is a bug;

whether there is any risk to my account;

and whether I should avoid using this function?

[royal quartz]

i used the last of my tickets because i had two options left one being fluttershy and i still DIDNT GET THE CAR

[ocean jungle]

im on mobile for now. the addiction to this game is real lmao

[karmic barn]

My game wants to make an update, should I let it?

[modest cargo]

my phone is a flipphone bro, my strawberries are so overcooked rn lmao

[brittle wren]

I didn’t even start my daily quests today😭

[stoic yarrow]

what is happening ???

[mossy bane]

Just the game client, your account is fine.

[orchid dawn]

nah, play in the past

[hasty jacinth]

after repairing the game lol

[tranquil quartz]

Ya know I think the game not working is Karma from our situations xd edit : bye guys nice cooldown

[young knoll]

happened to me as well..

[cursive raft]

i heard the same thing happens if you switch towns, idk if you'd get banned for it but if you are worried id wait or contact support directly - yo why can i only send messages 2 hours apart help

[haughty tulip]

happend to me as well

[ashen stag]

i'll take stars for 200 alex

[dry kestrel]

Same here, haven't opened the game at all today

[teal lagoon]

okay im glad im not the only one

[random hinge]

Having the same issue here...

[rancid fjord]

I have it too

[idle willow]

I logged on this morning for a couple hours and the game was working fine, but now im having the same issue.

[storm iris]

Everytime I open the game and press start it says "update available please restart game" is anyone else having this issue?

[rustic sedge]

Just came here to see if I was the only one having this issue happy to see I’m not

[unkempt pine]

same

[runic blade]

Because the chat was going crazy lol, over 100 messages inside 5-10mins.

We all got the same issue on steam, please look at the pin messages in #heartopia-only

You can play thru TapTap or on mobile meanwhile

[indigo urchin]

spooky

[kind night]

New build pushed. https://steamdb.info/app/4025700/history/

[eager ice]

I have this same issue

[blazing solar]

Well thanx for 200 stars or truffles in advance!!

[arctic gazelle]

??

[woven hemlock]

wow i came to check back and somehow it got worse

[random gust]

I can log in into game

[wispy lake]

Taptap has no issue with login. I just downloaded that and opened the game.

[heady niche]

the game just released another 7 gb update

[mortal mango]

it tells me to reupdating

[arctic beacon]

oop glad im not the only one. had two back to back updates and then opened to the same error page as everyone else

[delicate shadow]

steam down, so its same as maintenance vibe

[steady jolt]

https://tenor.com/view/it-was-me-barry-original-flash-reverse-flash-gif-16579891338034607240

[gritty stratus]

I am having the same issue, is this a wait it out or is it something we need to do. i am really glad to find out its not just me i thought i broke my game x.x

[tranquil robin]

I think they accidentally pushed the update we got now. It says development build so I think it is not meant for us to have, so if anymone is wondering about the log and stuff. The right corner mentions dev build. Probably made for them to test and troubleshoot 🙂

It is not meant for us, but it shows they are actively trouble shooting and accidentally pushed it to go live

[smoky tide]

This

[stiff frost]

A Dev Build can be funny when you find the commands you can have everything what you want 🤣

[wise prairie]

oh god my finished the update and it said error and started a new update and im getting the 2 hour wait time aswell for sending a new messege

[green raven]

the update isnt a fix anyway

[sharp blade]

a new update launched just now for me

[tawdry osprey]

hi, my friend is having the same issue. is there a way to fix it? or do we just wait it out~

[quaint bay]

It's fine on the ipad

[twilit cape]

the issues are for pc users

Have the game on tap tap but i'm jus gonna go play on my phone n ipad XD

[delicate shadow]

not pc, just steam
ps. for players who planned them time- try out using taptap its official launcher of heartopia

[lament sequoia]

ah yes another update

[red delta]

if i see one more error screenshot im going to lose my marbles

[floral flower]

Issue just got worse for me. I'm caught in an endless loop of updating. It updates then tells me there's another update and starts again and again.

[hazy path]

I though it was just me cries

[limpid dune]

Insane

[iron lotus]

i was just going to post this

[vital wigeon]

I literally just joined the discord bc i wondered why it kept saying "must update" when I already uodated

[steep basin]

So TapTap is working?

[sick smelt]

i haven't done my daily task yet oh noeee

[sleek folio]

My winterfest quest that has me hold a scanner during winter bird event will not complete. Does anyone know how to fix it? I have been in the event multiple times

[delicate shadow]

@vale moth can we pin this here too pretty please

[long abyss]

MINE IS FIXED

[kindred hedge]

im downloading on taptap. its taking insanely long though

[leaden walrus]

You need to take a picture of yourself while holding scaner

[nova tulip]

the won't stop updating on me as soon as it finishes it says update again

[vale moth]

Sure

[glad siren]

quietly eating pancakes. 😏

[blissful lodge]

uhm.. should i be worried?

[solemn sierra]

anyone know what THIS is?

[delicate shadow]

thank you so much!

[tribal lagoon]

Same issue!

[eternal holly]

fixed for me

[languid apex]

I just did the most recent steam update and I got in no issues

[delicate shadow]

steam is down, we are waiting for a fix guys, if your time is tight please use taptap (the official emulator of heartopia and the only legal one)

[ocean garden]

YAY MY GAME IS WORKING AGAIN!!

[molten flax]

good lord...I'm glad I'm not the only one having this problem (even tho it sucks)

[static pivot]

I’m playing on iPad rn and the furniture doesn’t load in properly.

[vapid canyon]

hello, i have an issue, i have a quest with blanc where i need to buy two red daisy and two white one but i bought like ten of each and it doesnt check in the quest?

[undone mortar]

For me I didn't have the steam login option on Taptap, so it's kinda pointless to try and install it there if you can't even use ur own account :(

[warm glade]

you will need to buy it again if u didnt have the quest active

[limpid hinge]

I had the same issues with Steam and its now back up and functional for me 🙂

[proven socket]

Im back in as well

[delicate shadow]

ohh actualy someone said it works on #gameplay-help

[queen inlet]

did recent update through steam like 3 times and still getting this issue 🥲

[frank finch]

YAY ITS BACKKKKKKKKKK

[wind bramble]

WORKING AGAIN YAYYYYY

[dim wave]

I've been forced to update it over and over again, can't actually launch the game as I soon as it completes the update a new update pops up, is this the same issue you guys were having?

[clear mesa]

close steam completely and restart

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sullen jetty]

hello, my game is not finishing the install on Steam, and it's constantly stuck like this. Does anyone know why this is happening? Or do I have to just settle to play on my phone even tho I loathe the smaller screen?

[final ferry]

It seems like there's a problem with Steam. Because mine keeps updating too

[coral dragon]

A lot of people got issues with the steam version...
I too got this after update.
Then the game didn't start.
I tried reinstall and still didn't work

[weak quarry]

Mine fully updated and is working now

[oblique zephyr]

I got charged for the hearts I bought for nearly 30 pounds and the heart is not in my game? Pls I need with this .

Isn’t there any staff or so that can help with this error?

[delicate shadow]

restart game, wrench button in log in page, if still not here contact costumer support in game

[dense spear]

it seems to be more then one update today lol

[oblique zephyr]

It’s still not there, I’ve tried for the fifth time now.

[coral dragon]

I tried..for today i giveup tho. Gotta play it on ipad for now 😅

[dense spear]

i think im on my 3rd update lol (first 6.5gb second 7.3gb third 7.4gb lol)

[delicate shadow]

contact support in game, it happens sometimes

[vague pond]

is anyone elses steam just indefinitely re-downloading the game? mine keeps downloading and keeps verifying files over and over

[fresh pecan]

yes its a bug

[sullen jetty]

It's likely that it got charged to the same account on a different server. I hope for you that's not the case because last time I heard about someone having this issue staff kinda refused to move the hearts to the right server

[fresh pecan]

im playing with taptap client

[tranquil nexus]

the latest update seems to work for me on steam

[reef marsh]

Steam is back up! Finally!

[wet gazelle]

Post steam fix is anyone getting stuck just by pulling out the fishing rod? one out it wont let me move until i reload another lobby, the insect net is doing similar things

[oblique zephyr]

I’ve never used any other server to play the game. I hope that doesn’t happen.

[wet gazelle]

anyone else getting this?

[hollow carbon]

is a controller connected?

[wet gazelle]

no

[runic blade]

Bluetooth?

[wet gazelle]

nefative only mouse n keyboard

[robust agate]

Anyone know how to trigger 2nd and 3 locations in sea fishing and insect catching on onsen mt? Idk why it happens sometimes and then others it doesn’t

[drowsy shoal]

new update for steam has arrived! Hoping this fixes the issue

[robust agate]

It it an issue that’s been addressed ?

[runic blade]

Is keyboard wireless?

[wet gazelle]

both wired

currently nothing hooked up to my bluetooth it is off

[runic blade]

You will need to keep changing town or using these steps

[wet gazelle]

alr ill look into it tks

[winter dragon]

anyone else struggling with this? my antivirus keeps deleting the file, and I have tried so many different things

this is what happens when I try to verify the files

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[plush sail]

Guys I updated my steam and everything but my heartopia still won't launch. It literally opens tot he heartopia logo and then 10secs after it crashes.

[hollow bough]

it's fixed for me

[plush sail]

Ive been trying over and over again and its still like that for me, what did you do to fix it

[hollow bough]

i just downloaded the latest update and it logged in succesfully

[tough vortex]

To everyone who was having this issue, I found another solution that worked for me, and I wanted to share it with anyone who was experiencing the same technical issues. (PC Steam User here)

After updating the game, I found that the problem still persisted. So I did an internet speed test and found that my upload mbs was running at 0. Resetting the router wasn't helping me, so I did some more research.
Someone recommended opening up my task manager and ending the background process: "killer analytics service." (I assume this came with the new Windows update?)
When I ended that process, my upload speed jumped up to 40 mbs immediately, and I was able to log into and run Heartopia without any further issues. I hope this helps.

[plush sail]

The thing is i crash almost immediately after I get to the mlp screen

[night bane]

im dealing with this issue rn my steam detected heartopia update of 7.3 update and 1.92gb in game and when it finished the game says update available and it restarts by it own and when i check steam there is no update it happened few times and than it restarts to another update in steam of 7.3gb again and it keeps doing it over and over

i just deleted the game rn and im downloading it again cuz its so annoying happened like 3 or 4 times

[plush sail]

Im not even getting a notice to update, but yeah I deleted and redownloaded the game and it's still crashing... rn im deleting steam and redownloading

[night bane]

omgggg

[night bane]

did u fix it ?

[hollow kindle]

did deleting it and reinstalling help?

[night bane]

ill let uk when its fully downloaded

[simple willow]

My ms having the zame problem except its not even opening at all

[static cave]

I cant find the "killer analytics service" in my processes 🙁

[vague pond]

no i gave up and did my dailies on crappy tablet. its too bad to actually play but at least gets the chores out of the way. in bed now

[static cave]

Oh my god i just logged in trough the steam one. I didnt do anything. Its fixed for me!

[stray schooner]

go download the game on taptap

it works fine there

[atomic magnet]

It's fixed for me steam had another update for it

[cyan light]

Hi!! I just recharged my 7-day pass again, but even though the payment went through, the pass and my rewards aren't showing up as active. @proud ingot @somber rose HEEELP : C

[sour ocean]

I took a photo of the purple cracked egg but its not registering in my logs 🙁

[formal raptor]

Soooo this bug is still here. On mobile, SEA server btw. My other accs don't have this issue

[plush sail]

i deleted and redownloaded steam, redownloaded the game and it still keeps crashing. ive tried taptap but when i downloaded taptap it didnt open at all for me.

[gentle quarry]

try switching to front cam

[sour ocean]

still didnt work 🙁

[visual prairie]

It's a different egg

[gentle quarry]

thats the darker purple one, wrong eggy

[sour ocean]

oh

[gentle quarry]

tis here

[sour ocean]

thank you! 😄

[night bane]

its different shade of purple

[stark ravine]

is it me or SEA server cant use glitch on building?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[torpid cloak]

Has anyone else had a ton of bugs since the update? Its also been freezing a lot and I get stuck in one spot but my character still moves.. in that one centimeter of space. Coonectivity and stoarge/memory space is fine. On the other hand, Im catching frostspore sharks again! Hoping the next update can at least resolve some of it, including interactions with our pets without having to switch towns😅

[night bane]

it worked

[echo sphinx]

can someone help im stuck on the gardening hobby like i water plants but it stays at 0/8

[split tendon]

did this ever get fixed

[strong edge]

Why my piano tiles doesn't make a sound anymore after the update 😕 I made it as a doorbell to my house. And I didn't use any glitch there, just under the flooring. But when I remove the flooring, it makes sounds.

[vivid lynx]

Its maybe already wet cuz the snowy day

[slate lantern]

gotta water someone else crops~

[echo sphinx]

ohhh okay ty

[unique ermine]

My fortune sticks are missing:( but I can still use/move/store/place it. Just missing graphics. Pc steam version. Works on my phone.
Awesome game though! It's taken over my life haha

[torpid cloak]

Gotta harvest and plant new seeds. And also water other's garden I think

[echo sphinx]

i did it thank you :D

[frosty field]

My game keeps sayings “Update available. please restart the game” it’s been like that since this morning and i’ve closed/opened, repaired and everything

[slate lantern]

u using steam?

[frosty field]

yes

[slate lantern]

did u try closing steam like end task?

[hollow kindle]

ty ! for me too

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[heady kettle]

PLEASE HELPP WAAA

So I'm trying to delete everything from my plot, so I can build a new structure wonderland...BUT when I exit everytime from build mode this appears.

so I did a newww technique by slowly deleting my stuff piece by piece then from where I am now just about to delete a small piece this appears again..please help I want a completely empty plot

[wary fulcrum]

I'm trying to finish a quest with Vernie but she isnt at her usual spot in the flower fields?

[abstract sigil]

In 'Dreams' for music, there's 2 that say play the recorder one time and play the drums one time. I've done both many many times and it won't clear it. Any help with this?

[still marten]

Steam still down?

[rose zodiac]

i can play on steam its up for me,

[torpid cloak]

Maybe you have to play one of the songs until its finished?

[abstract sigil]

tried that a few times as well

[rose zodiac]

it says their energy is full i even did it when they where hungry and it wouldnt let me

[orchid zenith]

Does anyone else have the issue where you can cook recipes at home stove but not out at Massimo's shop? I can't access any recipes for some reason. Is this level-gated? I'm DG 10 currently

[rose pine]

I just installed the chaos mod but the bar hasn’t started moving . Is there a key I need to press to get it to start working?

[pine sorrel]

Guys, where can i report some bugs?

[wet adder]

The penguin stove at Massimo's shop have different recipes than the normal stoves we have at home. So it's normal

[foggy wraith]

is this.. heartopia related..?
-# or am i just outdated

[orchid zenith]

Ty, im new so learning as I go. Appreciate it!

[wet adder]

Try play with the cat to deplete their energy, then only feed them jerky

[fossil root]

hello, i have bought the gilded acorn pack and finished levelling up the season pass reaching and claiming the max level. i even got the 300 heart diamond. and i ady used to pull the clothes.

i accidentally bought the premium one when i was looking at its benefits since i already completed the pass like seeing if the premium pass gonna give me extra more heart gems. ( which is i can confirmed its not, it gave some extra features such as tree, extra seasons points, chat bubbles). i dont need the pass in the first place, somehow when i refunded, my heart gems turns tobe -370?? may i know whyy?? i didnt gain ANY heart gems during the premium pass? the tree and the items i got from the premium pack were revoked which is understandable and its fine, but why the gems where deducted when i got no gems from the premium pack?? its was all drom the normal pack??

[pine sorrel]

Please fix this cat bugs

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rose pine]

Oh I’m so sorry I meant post this in a different server

[rose pine]

OMG, I’m so sorry. I meant to post this in a different discord server

[foggy wraith]

all good

[paper goblet]

I can't submit my daily quest to Atara for quality timber because he does not have the conversation bubble. I tried busing away and returning and he still won't talk to me

[still marten]

Play with the cat for a bit so it doesn’t have full energy then feed it the energy thing. It’s not the same as the food meter

[slate lantern]

uh so when u refund u get negative hearts, u should have save that premium pack u have for the next fashionwave since its the same currency

[rose zodiac]

Ohh! thank you so much

[frosty dagger]

If u want an empty plot, just edit the fresh blueprint, then u can apply it to your plot when you're done. U don't need to delete ur old house material one by one

[fossil root]

isnt the premium packs just for this winter season pass? 😭 i refunded cs i didnt need anything else in the premium pass since i ady got the gems from the normal pass by leveling up

[slate lantern]

nope u can still use the extra premium pack u bought for the next seaspn

and yeah the rewrds in just basic one is same as premium just that premium have the tree and chat bubbles

[still marten]

Ugh I still can’t get steam to work. I force stopped in task manager both Heartopia and steam, tried other servers, restarted computer, updated game… am I the only one it’s still down for?

[slate lantern]

the only way for u to reduce that negative is to buy again cause ur also muted means there a limit on what u can play

[slate lantern]

depends what was ur problem?

[still marten]

I load the game and try to hit start and it will say matchmaking or entering new town then say anomaly I88

[slate lantern]

did u try doing network troubleshoot like using dns/vpn?

[still marten]

No but my WiFi is fine

[slate lantern]

u can refer here too https://discord.com/channels/1128257488375005215/1463176685372313778

[slate lantern]

yes but there more to network than wifi speeds, lets try this if it works, nothing hurt trying this

[bright haven]

where can I report issues with in-game sounds? I am having sounds randomly stop working like the car moving or chopping trees...

[red delta]

watering can bugged?

[slate lantern]

settings > account management > support center > headphone icon

[slate lantern]

depends if u mean ur quest wont count the water its because it is raining/snowing it auto water ur crops, so u have to water other players instead (100% works)

[still marten]

Ugh that didn’t work. I’ll try something else on the link you sent

[slate lantern]

i pray that some of it will work

[red delta]

thank you so much!

[bright haven]

thank you!

[ember flax]

hI! I am not able to move on the gardening quest, water crops with waterin can 8 times. I water the crops but they dont count towards the quest, what am i missing?

[limpid shoal]

Has anyone else been experiencing ping/lag spikes? For about a week now I've been consistently getting lags where my ping will go from 20-30 to the thousands. I have my graphic and performance settings all on low and off, and I've tried restarting a few times but like I said it's been persisting for a few days now. Any ideas on why/how to fix?

[limpid shoal]

I think that quest often doesn't work when it's raining/snowing, you'll have to wait till the rain stops to do the quest. You could maybe try watering others plots or restarting in the meantime though

[ember flax]

i see... thank you so much!!

[slate lantern]

u can try using dns idk if it will help

[limpid shoal]

What is dns?

[slate lantern]

domain name system

well uh its basically helps with ping

usually it works

that or vpn could do like proton

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[limpid shoal]

I'll look into it, thank you

[dense wasp]

Does anyone have an explanation for why the game keeps loading when I start it up? I've been trying to play Heartopia on PC for 5 days since the update, and I can't play. The game keeps loading with the loading circle and nothing else appears.

[fair wagon]

not sure why either but i recently started having this issue on mobile as well.

[dense wasp]

I spoke with technical support and they gave me options that are not correct, since I checked the two options they gave me to see if that was the solution, but it does not solve the problem.

[slate lantern]

even network troubleshoot didnt work like in https://discord.com/channels/1128257488375005215/1463176685372313778 or
did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[dense wasp]

I don't think it's one of those cases, because if this problem didn't happen a while ago, I think it's a problem with the update, since the problem started after the update, so I think it's a problem with the update code or something. It's not that I know about that, but I don't want to sound like I know about it either, so hopefully it will be fixed and I can play on my PC again.

[slate lantern]

i mean all those i said are just temporary fix if u want to game

and i just suggest it if they want to try

if u dont want to then its fine~

[dense wasp]

Ah, okay.

[tender river]

is the steam version fixed yet

ok it is yay

[woven hemlock]

are we back to regularly scheduled slowmode
Oh thank god

[slate lantern]

wait was it bad yesterday?

thats so cute u look like a balloon with straw hat

[woven hemlock]

it wasnt super bad in here tbh we just reposted the notice about steam being down every few mins or so, but they set the slowmode to 2hrs at one point so i was trapped haha

[slate lantern]

ahhhh

lol

[woven hemlock]

hehe ty

[nova tulip]

can you gift people items??

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[azure lava]

How to fix my game keeps on crashing after unity 2020.3 pop up

[oak onyx]

You just need to update, it may take a few tries but its working.

[heady briar]

Hey I just posted this in gameplay help but was directed to come here since its probably more a mac issue than a gameplay issue.

I have a question for a friend. Theyre using a mac (im unfamiliar unfortunately) and when painting, they say they cant zoom in on any part other than the middle. I directed them to try to drag-right click but that doesnt seem to work either. Any one able to help?

[acoustic wagon]

Why won’t it let me burn the record?

[vast chasm]

Is it possible to have my account switched from TW HK MO to SEA?

[blazing flare]

Hello, can anyone help me? I open the game, but it stays on a blue screen and doesn't progress. I have already installed and uninstalled it.

Its on ipad

It looks like this only:(

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dense junco]

How far can our friend see our chat?

[blazing flare]

Help plsss, It's frustrating that I can't log into the game; it keeps giving me error after error.

[dusky vapor]

hii can anyone help with a situation my bfs having on his account, he plays on mobile in america server, for the past two days his dailys havent been showing up or refreshing, they're just not there

[granite vault]

Hey, hope this is the right channel for this sorry, i’ve been having this issue for a while now, I think shortly after the update, but my game is lagging so hard it’s nearly unplayable :(
It started after I got a pop up that my resolution had been changed, and now i can’t change it back, the drop down menu won’t show properly.
Any idea on workarounds or how to fix this?
(ignore the reddit stuff sorry, I posted there as well to ask for help)

this is how bad we’re talking, it usually runs perfectly fine PLEASE help

[austere oyster]

Omg same here, my game were very laggy after the update, i hope they will fix it soon 😓

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tardy bluff]

since the last maintenance, the game has been consuming a lot of battery on my android device

[manic falcon]

Hello I'm user on steam, I can't bind my account to other platform it shown success full on the loggin chrome please help on this thanks

[woven bridge]

try a different browser and see if its linked in game

[cold locust]

Hi! Not sure if this is the right channel, but I've been trying for two days to buy the weekly subscription in game but it keeps giving me this message. I already checked and the country is correct, so I'm not sure what the issue is.

[woven hemlock]

If Google play says your location isn’t correct, try this: https://www.reddit.com/r/googleplay/s/S58uj3gc4N

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled!
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome seems to have worked for a lot of people

[plush jay]

If I leave my own private server while friends are here, will it kick everyone off????

[manic timber]

Can anyone help me pls after i got my order it didn't gave me the book or ticket back.. I checked my bag and nothing. I even tried to restart my steam still doesnt show.

[woven hemlock]

May be something to let their customer support know about

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Not sure about that one, #gameplay-help will know the answer to that~

[woven hemlock]

You spend the ticket to do the order, it doesn’t give it back afaik. You get more tickets via the daily request gacha capsules

[plush jay]

Thankfully it didnt, but ty!!!

[woven hemlock]

Did he just start the game, or has he been playing for a while?

[woven hemlock]

Do you mean in the game? AFAIK chat history is only saved up to the amount that you’re present for, so if they joined you after the conversation started, they wouldn’t be able to see what was previously said. Not sure how long the history is kept for, I’ve never scrolled up that far to check

[manic timber]

I mean you should get the ticket back again right to collect stamps?

[dense junco]

Oh I mean if my friend is at winterfrost event location and I’m at fishing area (opposite side of map) can they see me saying hi to them by checking chat

[woven hemlock]

Do you still see the UI (eg the watch, tool box, etc), or is the entire thing blue?

[woven hemlock]

You need to ‘cancel’ the order to get the ticket back, before the item arrives. This pauses the timer on the order, and you collect stamps to shorten the timer for that item

[woven hemlock]

No, the chat is only local. You need to be in visible eyesight of each other for it to work

Think of it as like a proximity chat

[woven hemlock]

No, the game doesn’t do account transfers. You can always start a new character on a different server, and go back and forth whenever you want

[dense junco]

Thank you ❤️

[woven hemlock]

#gameplay-help might know more about this one, my guess is it’s because the public setting is off, but I’m not sure

[woven hemlock]

Oh interesting that they redirected here, since we usually answer questions like “I’m getting a timeout error, why?”

AFAIK, there’s no official mac port, it’s only officially available on pc and mobile. If the normal shortcut to zoom on pc isn’t working for the mac, it may be a limitation of the emulator they’re using

[glacial cove]

Hi! I’m new since this isn’t available anymore, is there no another way to finish the task ? this is the only task left 🥹

[woven hemlock]

After reaching friendship level 3 with them, you can gift CDs and books, and some items from the acorn shop (paid money shop)

[woven hemlock]

Unfortunately no way to complete them, correct, since the material collection boxes refreshed every week

[manic timber]

Yes i did that.. and after i took ny order i cant able to request/order again bcoz the green book for collecting stamps is missing.. so my question is there any way that i can get that green book for collecting stamps or i need to buy it on npc etc?

[woven hemlock]

You randomly get more tickets from the daily quest gacha capsules

[spring depot]

is there any hint or estimate when the game for (some?) steam users will be fixed?

[woven hemlock]

If you’re talking about the bugged update from 12 hours ago, update the game, it should already be fixed

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[weak forge]

I'm not sure if this is a known visual bug, but this box record player has been invisible on my screen for several days.

I can use it normally, but I just don't see it no matter where I place it. I'm unsure if my friends could see it, but I certainly cannot.

[woven hemlock]

Visual bug, can report it to their support center!

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[spring depot]

Ty! i just reinstalled it since i had no update button anywhere and it worked!

[woven hemlock]

Phew! Glad it worked out

[dusky vapor]

nooo hes like dg 22!

[woven hemlock]

Has he tried clicking the repair button on the start screen?

[still rapids]

How to contact customer service?

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dusky vapor]

he hasnt, ill see if that helps ! thank you

[glacial cove]

hello , is it possible to buy the gamg full membership twice ? will it still give activation reward and extend the expiration ?

[tiny siren]

does anyone know how to get these on top of each other? I'm trying in housing right now and its not working

[low geyser]

make sure its placed on a wall
unfortunately it doesnt just stack on top of another it needs to be attached to at least 1 wall

[woven hemlock]

It is possible to get the membership twice yes, I’m not sure about activation reward but you can use it to extend the expiration for sure

[low geyser]

title of medium poster displays in chinese (my game language is english)
not rlly a problem just thought someone should know

[tiny siren]

the top part with the vines? i have the bottom window part on a wall

[low geyser]

that also needs to be on a wall

[woven hemlock]

Help! I need to contact customer support! (To report a bug)

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[tiny siren]

ah i have it now thank you ❤️

[warm quail]

i cant log otu of heartopia 😭 when i press log out on the acc menu nothing happens, have restarted device + app and it still wont log out

nvm one more restart fixed it

[dusky vapor]

okay! he tried that and still didn't work:(

[woven hemlock]

Can you show what the dailies menu looks like for him? And does everything else in his game refresh (eg the shops)?

[vale bone]

Im unsure if this issue is known. Ive tried to open heartopia 2 days in a row where it forces my pc to reset. stated in game prior to forcing my whole system to reset. it works fine after reset but why is it forcing my pc to reset at all??

[woven hemlock]

do you mean that trying to open heartopia caused your pc to reset automatically? or that you encounter a bug, and resetting your pc fixes it?

[vale bone]

I mean that when I open heartopia and I start loading in it says somthing about an error and restarts my entire system. Then whatever the error is is fixed after restart. It's not overly bad but I don't understand what the error is and why it has to restart my whole computer without my letting it or telling it to restart

I'm guessing it's a bug but I'm not tech savvy like that

[woven hemlock]

Next time it happens, can you get a screenshot of the error message? Might help with debugging

[vale bone]

I'll try. It comes up and restarts my pc before I'm remotely ready for it, so I'll need to be super ready tomorrow

[dusky vapor]

the shops do reset! its just the dailes

[mortal knot]

I can’t login today 😭 I re downloaded the app and data still can’t enter town

[mild umbra]

Is anyone else’s game super laggy? My internet connection is fine, I’ve restarted the game multiple times

[mortal knot]

Also I bought a cd from annie then the DG member deleted the recording. Can I somehow get a refund for it. It’s 8000 coins

[woven hemlock]

Can you go back to the main page, and check near the map? There should be a small circle with a number in it, I think it’s to the right of the map. Can you click on that and see if any quests pop up?

[dusky vapor]

they dont, they haven't refreshed at all

[woven hemlock]

What does that page look like for him?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meow bot

[woven hemlock]

Unfortunately you’ll have to take that up with the actual game staff

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

What sort of error do you get when you try to log in?

[mortal knot]

Whenever I press start the bubble entering town appears but I don’t enter town Im stuck in lobby

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If those don't work, could check out this Troubleshooting Guide #1463176685372313778 message

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Hi meowbot

[carmine wind]

Is it just me or I remember one of the Friend Lvl 5 action were different, it wasnt pointing and looking at something together before I think? I remember it being holding the friend's arm and put your head to them?

[cursive burrow]

If i put a floating platform, can the pets still get on it. I getting tired of them blocking teh stove

[carmine wind]

I put my stoves and do mass cooking on 3rd floor / roof so yes I guess? I didn't get interupted by them

[woven hemlock]

Technically yes, because they can roam onto any floor tile (they could even glitch into the roof tile under a ceiling). Each pet is unique so their behavior also isn’t predictable, what works for one person might not for someone else

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[azure sedge]

I wish pets couldnt walk through solid items, fences and bushes. Why cant we have a normal game play. I love taking care of them, but most of the time they are glitched. I log in and can feed and pet each of the cats once. Once they are on my lot, 2 of them disappear into a thin air. Now my dog started glitching too and I cant interact with him. This is a day one bug/glitch with pets. How can you expect me using gacha when game is half of the time broken? How can you expect me using gacha, when I cant get what I want from this game. When you didnt fix bugs/glitches that are there from day 1. You keep pushing out new pay content, but dont fix pets. How can you expect me to have any respect for you and to give you any money? Not to mention everything else that is going on.

[static cave]

I got kicked from an event again for being afk while actively catching 💀

[static cave]

I feel like this happens because you go 'afk' if you dont left click for a while, but you dont exit afk while using any other buttons, like you can be playing actively but go afk just for not left clicking. (Im not good with verbalising sorry if this doesnt make sense). This is annoying in events as usually the buttons used are keys, and out of habit i use the right click to move my camera (roblox lmao)

[coarse kettle]

It does happen to me too i just click F ( on pc ) for 5 minutes straight because we have perfume and bait why bother moving, and then i found out how to make the system think we not afk just jump

About the announcement can i get more explanation about the ice rink, it only says we can still ice skating on our ice rink if we build it, what if after the event end we didn’t build ice rink? Can we still build the ice rink or not?

[nocturne turret]

Its past 6:00 and my dailys didnt reset ?

[golden fern]

what server

[hollow bolt]

America. So it’s not just me. I woke up like ummm what’s wrong

[golden fern]

10 mins left

[nocturne turret]

Same America lol

[hollow bolt]

Weird it’s normally 6 for me. I have a whole routine

[nocturne turret]

Did they change the time ?

[rugged pivot]

Sometimes part of the sounds in the game disappearing...

[golden fern]

not for me or my friends

[hollow bolt]

Think it may be daylight savings?

[nocturne turret]

Ohhh true !!

[golden fern]

check ur shops when does it say itll reset

[hollow bolt]

I dk. It’s always been 6 for me

[golden fern]

this might be it

[hollow bolt]

I dk how you pulled that up lol (found it lol)

[abstract sigil]

Daylight savings was Sunday at 2am. That is why reset is an hour later now in American server

[golden fern]

reset isnt late america is just an hour early or something lol

im in the middle east my time hasnt changed my reset is still 2pm

[abstract sigil]

If reset was usually say... 11pm then now it'll be midnight in American server

[hollow bolt]

lol thank yall. I was freaking out. I hate when my routine changes. But I guess I’ll feed the dogs earlier now 🤭 nothings affecting my game time

[abstract sigil]

"Spring forward, Fall back"

You lose an hour in spring and gain an hour in fall. Reset will now be an hour later than it was before Sunday

[hexed saddle]

Hi, where can I report a problem with my recharge? I paid for the pass, but it didn’t appear in my account. However, the money was already deducted.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[regal prairie]

Hii

[last flicker]

Idk if anyone has this but I have 2 cats and when I click the gift button at the start of playing it only take one cats photo even if I click it on the other cat

[uneven panther]

<?

[ionic dock]

Omg I was wondering

[twilit tundra]

Everyone can somebody help me what to do if I can't avail the 30 days Guild Acorn Member, using load

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[winged swallow]

I bought a gaming membership and wasn't given my 30 pink hearts

[runic blade]

Update on Daylight saving Time.( for America Server) The game doesnt match anymore but its the normal game settings. Remember to add an hour to the clocks and reset will now happen at 7 am

[craggy rover]

Hello, i came here to report a technical problem

[delicate shadow]

reports going to game support

[delicate shadow]

contact support in game

[craggy rover]

Sorry can you guide me .. i'm not familiar with discord my heartopia friend just told me to send a message here

[winged swallow]

Where is that located, please?

[delicate shadow]

and when you need to check for answer is in exact same spot just in step 4 press feedback option

[winged swallow]

Thank you!

[craggy rover]

I'll try that .. thanks

[raw coyote]

Suddenly experiencing high ping spikes (game is opened through Steam), is this connected to the Steam issue or is it on Heartopia’s end?

[dusk valley]

So i went to a fishing event on mobile and then got stuck in place and couldnt move and now this

[quaint bay]

Try resetting, should be in the settings

[dusk valley]

I restarted the game and i can move now but when it happens on pc i always reset and it would happen again whenever i would hold my fishing rod, camera and insect catcher so i now only play on mobile and this is the first time its ever happened only time i can move is in a vehicle

[tulip elbow]

Omg.... Welcome to Heartopia on PC....

[blazing flare]

Still see the ui

[tulip elbow]

Too much bugs on PC that's crazy!!

When I pick up a tool, it puts me directly in position as if I were still pressing the click button. I am forced to use my tool in mid-air, and when I jump, the same thing happens. Now I can't even move, even when I reset my position, and the bug doesn't go away when I restart the game!

[tulip elbow]

same thing

[storm viper]

sorry I am a bit confused with the aftermath of the Winter season... Does the option of building an ice rink disappear after the event? it states that if you have built an ice rink, you could still do the ice skating dreams...

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusk valley]

Same honestly

[tulip elbow]

[torpid cobalt]

Is the whole issue we had yesterday with the steam version solved?

[timid delta]

Does anyone else have the problem that after like 10-15 mins the game laggs sooo much u can't even walk?

[tulip elbow]

Yesterday I had an update of Heartopia and when I tried to join the game I had error message "You can't join a village because you have to update the game" I couldn't see my friendlist as well wtf I had to wait today to finally play

[jaunty turret]

I thought my network was bad but same I have this problem too! It was fine before but i logged in just now and this happened

[dusk valley]

I get this quite a lot but varies at times sometimes great and sometimes so bad i give up trying

[abstract oasis]

hello guys i need help about the ticketing stamp, in my 2nd order I have zero ticketing stamp, i cant find it in my backpack, warehouse or mail. how can i order again? please help

[timid delta]

You get them from those eggs when your farming from trees
Eeh i hope that made sense

[static cave]

lol the busstop is missing. i thought i was going crazy

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jolly flower]

so i started on STEAM PC and i want to eb able to play on mobile but its not showing log in via steam 🙁 i need help

[visual python]

Hello. I wanted to report a bug. I have received 2 wing-spreading penguin ornaments, instead of 1 wing-spreading ornament and 1 standing ornament. I am at level 4 with the penguins. This seems like a glitch. Could someone confirm, and if it is a glitch, is there a way for Heartopia to correct this on my account so that I can receive the standing ornament?

I will submit a ticket in the app

[low jacinth]

mine has frozen 3 times now on pc and its the first time i’ve ever experienced it. i just wanted to fish 😭

[cold leaf]

I reached DG level 35 today and unlocked the order machine. But for some reason I didn't get the stamp book. I've placed an order and I've logged out and back in to see. but no book.

[finite spruce]

how is it even possible to reach this high of a ping when my connection is still fine?

[bitter swan]

I already claim the chair but I didn't have it in craft table

[blazing flare]

Good mrning, ím still having the same problem. When i log into the game on my pc (i was logging in from my iPad and getting a blue screen, according to a riend who saw me in the game, who said I was stuck on the bridge leading to te ice rink), it freezes until I open my watch or my backpack. I can only move when it´s open, and if I exit, it freezes agan. I sitll can’t log into the on my iPad

[balmy grail]

Anyone else lagging real bad this morning?

[finite spruce]

Me. my ping literally went up to around 187,671

[balmy grail]

America server?

[bitter swan]

same here but in SEA server

[finite spruce]

yep. I was doing frostspore fishing

[balmy grail]

Dang

[finite spruce]

check and see if its in your bag as a blueprint or in your mailbox

[bitter swan]

I'll try to see it in my mail or bag

[finite spruce]

honestly good thing I wasn't cooking truffles coz that server hiccup would've made me burnt it. I don't care if its fishing event and I get disconnected coz I have over 500k gold from rainbow weather cooking so I can always start another round

[plain sphinx]

hello where do i report bugs?

[finite spruce]

here. I guess since I don't see any other channels for bugs or fixes

or try checking for hidden channels. there might be a few there too

[bitter swan]

there's nothing in my bag or in mail

[runic blade]

Checked warehouse?

[finite spruce]

doubt its in warehouse if they claimed it. it should be in their bag as a blueprint or in mail. it shouldn't auto place into warehouse if they have full inventory.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[plain sphinx]

ok heres my bug report then i guess

additionally stove switched foods without me selecting, did not show timer and crashed my game resulting in burnt food

[runic blade]

Sometimes it does. Its a recipe so they might missed the prompt

[finite spruce]

if they missed clicking the prompt to learn it then it should be in their bag. I've found mine in there but if bag is full it goes to mail after.

[timid delta]

I feel like after the last update it got sooo bad 😭

[finite spruce]

I've had the car visual bug as well with a friends car.

[pseudo bluff]

Hi, looking for friends
America server
UID: 7xtq6pta

Myanmar player shi lr america sever

[finite spruce]

try posting that on #1420320496884387930 there is a channel dedicated to that 🤗

[tawdry osprey]

hi, is it normal to have sound effects suddenly disappearing and coming back?

[finite spruce]

Not quite sure but its happened to me a lot too. I don't mind it coz I'm usually playing my own music on the background or have streamers playing Heartopia

[rigid hatch]

When the frost event ends. Do we keep the snow sculpting or do we lose that too?

[finite spruce]

I hope it stays coz thats like over 300 stars wasted on the hobby to get it and upgrade it to max level

[tawdry nexus]

anyone else have issues with the record player? the model seems broken, invisible but produces a shadow

[dense quest]

is it known bug?

do we have workaround to dismiss this noti?

[sage sphinx]

i need help i play on laptop and suddenly i cant start the game, i played yesterday and it was fine...😭

[finite spruce]

you probably logged in when the servers got a hiccup. I got botted from the game while fishing but was able to log back in

[finite spruce]

have you tried clicking on all the community icons to go to their pages? that should fix it and remove those red dots.

[dense quest]

i click all 6 social media apps. should i click somewhere else?

[sage sphinx]

so what should i do now 😔

[finite spruce]

yeah.... idk whats going on there. and nothing you can do here but wait until the next maintenance update

[finite spruce]

have you tried to close the game and relaunching it?

[dense quest]

does it happen to everyone or just me?

[harsh harness]

hey, anyone knows where to get in contact about in game purchases?

[finite spruce]

its happening to me as well with the recorder

[sage sphinx]

yup ive tried that multiple times...i last played yesterday afternoon tried to log in again in the evening but couldn't i thought it'd be fine by now :/

[tawdry nexus]

hmm. seems like they broke it in a recent update

[finite spruce]

its happened to me as well so it isn't your client but the server

[tawdry nexus]

try uninstalling and reinstalling the game

[finite spruce]

not sure how to help here. you might actually need a moderator for that.

[fickle mango]

does anyone know what’s happening here. tried both on pc and mobile and none of my progress saved after exiting build mode even tho it says saved every time

[limpid dune]

Heyy! Has the glitch been fixed yet?? the update one that is

[tawdry nexus]

youll have to be more specific... theres many glitches in the game

[harsh harness]

I really need to get in touch with the customer service I think but I can't find it anywhere, can anyone point me in the right direction?

[tawdry nexus]

look on the heartopia website... or go in game, click the headphones with mic on the login page

[ember linden]

I didn’t know there were other badge packs to be opened in the event and I spent all my points on the badges I already had. I need a redo. I want to to restore all my points and try again because it’s so unfair. I never noticed the button on mobile to switch packs until today. I wish I could get some help

[harsh harness]

aaah thanks

[finite spruce]

try checking in #1457193487354302577 I think I saw something in there about purchases

[idle gust]

will we still be able to use the crafting recipes and ingredients after the winter event is over?

also, will this be a yearly event? meaning if you didnt collect everything (birds, insects, fish) will we be able to complete our collection next year?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tacit crescent]

I wish the music store system gets fixed and just show all the CDs from friends. I get that its randomized, but it doesnt help that the odds of getting the CD I want gets lesser because my friends publish a lot of 00:00 empty CDs

[pastel wharf]

The red dot won’t go away 😕

[marble jungle]

Can you please stop posting the maintenance notice to my starting screen every time I log in. Like I read through it all. I clicked all buttons…. It keeps popping up. For days. Every single time I log in. It’s getting on my nerves tbh. It’s been nearly a week since the update.

[azure sedge]

I agree. It is starting to be very annoying

[lavish gulch]

the fishing rod was broken for me last night any time i equipped it i couldn't move, i did report it in game with a ticket

[azure sedge]

You mean gacha eggs? Where you get dye and other items?

[timid delta]

Yess

[hearty pewter]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[lavish gulch]

oh tysm i didn't know I'll unplug my controller next time before i start the game

[idle gust]

thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[burnt scroll]

it's been a week since i encountered this, can't play the game on pc

[opal locust]

have you tried restarting your modem?

i had a similar issue, restarting the modem worked for me

[burnt scroll]

oh i'll try, thanks!

[dire fractal]

I participated in the first 2 weeks supply quest but the 3rd week won't populate for me? Can I please get help

[proud ingot]

planet_x_nepty has been warned

Reason: Posted an invite

[abstract sigil]

These 2 dream goals will not complete. I've tried playing full songs on both instruments, and I've also tried to record them and still doesn't complete. Anyone know if there's something more to this or if it's just not going to ever complete? I'm tired of wasting my time.

[hearty pewter]

Collection was only for weeks 4 and 5

[hearty pewter]

Play the conga, then play the recorder (instrument)

[zinc gull]

Is this a new bug? I can't move when i pull out the fishing rod

[dire fractal]

So sorry, I was misinformed on fb and convinced there was a 3rd week and then Bob makes the Penguin toy for us.

[abstract sigil]

I've played them both. They don't complete

[hearty pewter]

The mechanical penguin is a reward from Bailey J after the cutscene near the penguin trough

[hearty pewter]

Conga, not steel drum

[abstract sigil]

conga and recorder do not complete the goals

[abstract sigil]

no matter how many times i play, if it's a full song or if i record it happening,.

[hearty pewter]

Send a pic of what youre playing with the interaction button above it still like my picture

Im asking and saying all this because I have this part of the dream completed

[oak jetty]

For some reason im unable to log into my heartopia account. Everytime i try it makes me start a new one...but i already had a account.

[hearty pewter]

Playing that didnt do it? That's weird because that icon is for drums. Have you tried joining a new town or the repair button

[harsh cedar]

Can you please fix the pets the amount of food I've burned because my cat and dog stand on my feet!!!!!!!!!!!! Fix them

[abstract sigil]

Sadly, I've been at this for a very long time. I'm far in that dream with 'full album' and nearly the rest completed. Just those 2 hate me and won't complete

[abstract sigil]

Just don't feed them until you want to interact once a day or play. That's what I do

[dim girder]

Anyone found any clever ways to beat the pets causing you to burn food?
I'm almost at the point of giving the game up. Sick of wasting coins and rainbow bouquets just for my pets to plonk their asses in front of my stoves 🤦🏼‍♀️ burnt so many dishes and moved my stoves so many times I'm tired.

[harsh cedar]

I don't feed them at all there high lvls and hustle ppl for food! But they just keep standing where I'm standing

[hearty pewter]

If you havent tried the repair button, it may fix it. Other than that, make a recording and send it into the support center and tell them all the steps you've done

[abstract sigil]

This entire time and all the attempts to clear these dream goals, I was playing them backwards >.< The drums have to be played first, theeeeeen the recorder. I've been playing the recorder first because it's holdable

[hearty pewter]

Wait, you got it now?

[abstract sigil]

Thank you for the help! If I didn't accidentally click the drums a moment ago, I'd probably still be in the same boat of playing the recorder first

[hearty pewter]

Glad to help!

[hearty pewter]

Apparently stoves on tables is a good temp fix for now

[vital hedge]

A friend of mine tried by setting her stoves on the roof of her greenhouse, so far the pets haven't been bothering her haha

[abstract sigil]

Yaaay!!

[dim girder]

I did just think I might pop them on my counter tops when I use them but unsure if my player can still reach.
It's such a simple fix to write it into the code that the square in front of stoves excludes the ability for pets to enter. Unsure why it hasn't been fixed yet.

[cedar perch]

Hi does anyone knows how to open a ticket? I sold Albert 69k of food but it didn’t show up on the gold. Then because I didn’t take a pic I tried selling 3k and all of the sudden it worked

[hearty pewter]

They've been focused on many other fixes too

@cedar perch Report bugs in game. Watch, settings, account management, support center, headphones.

[random gust]

Since when we have chat in the game? 😮 I discovered just yesterday LOL XD

[cedar perch]

Thank you.

[dire fractal]

So I did this whole quest now and still don't have the penguin?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

been there since the beginning haha, have fun with it!

[gloomy shore]

does anyone elses leg do this like it's glitching when you dance? or is it just me

[gaunt glade]

The cats feeder still not working!!!

[nova quiver]

Im suddenly experiencing lag spike, 400-2000ms ping, and its been like this for last 3hrs.
Its not my internet connection, mine is good i ping to google its stable on 19-20ms.
I read around community and it seems like a common server issue, is there any solution to this?

[lethal moss]

Hello, I hope devs see this, I'm having bushes glicth problem and it's been happening since I downloaded the game for the first time, Ive been playing since January, maybe because of my potato phone but I hope this is fixable 🥲

[hearty pewter]

Did you not talk to bailey j last week to get it?

[ashen stag]

hi does anyone know if we are suppose to receive speaker recipe from gossip: security blanket?

[dark totem]

are yall ever going to fix these stairs??? i paid a good amount of money just for me, and everyone who visits my home to struggle going up? why do I have to stick all the way to the left to go up?

[hearty pewter]

Send this through in game support

Watch, settings, account management, support center, headphones.

[true estuary]

Yeah, my avatar does this too.

[dark totem]

yea I will. just wanted to put it out here too☺️ it’s crazy that this fit and the house is about 300-600 and I can’t even use the stairs properly😂

[autumn kayak]

Hi i have almost 400 hours play to the game and never have any issue with lagging today i log on and i cant even move im on pc anybody having the same issue ...ty

[upper pier]

There's visual tearing around the neck when putting the leather jacket on dogs. Looks fine on cats tho

[brazen olive]

Hi there is a current audio bug in the game since the new update. wanted to post it here so someone can tell or make a post about it .

[tame kraken]

Hi, will the winterfest building recipes be available for us to still use after the event ends?

[upper pier]

You could try closing off the room with a fence or walls

[tame kraken]

Hi does anyone know is the winterfest building recipes will still be available for us to use after the event ends? It didn’t say anything on the official news channel about it.

[wise bronze]

it actually says they won't be

[tawny flame]

is it me or everyone is experiencing this (the red dot) even tho i already claimed it all 😭

[wise bronze]

Can anyone help me figure ot why the "attend a concert" task isn't complet if I'm at the concert?

[tame kraken]

Can you show me where it says it? Like the walls and stairs etc.

[white rampart]

HELP WANTED: I just reached level 35 in the DG Member. I didn't get a single thing at comes to you once you finally reach level 35, nor have I gotten any notice about the ordering machine at all. Is this a known bug or is where a way to fix it.

[wise bronze]

ohh sorry about that, read recipes for food, not builiding, the building I think it stays

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dull stirrup]

hey so howw do i make the game NOT run in the background wwhen i quit it?
anytime i quit the game (force stop in task manager, ingame menu, etc) the game is still showwn as bein played on steam
clickin the stop button on steam makes it infinitely fail to stop the game
im not sure wwhat the glub its doin in the background but its makin me wworried

anytime i ask in other chats i dont get a helpful answwer

[graceful tundra]

I cannot find the Mushroom Pie recipe yet it says I have it?

[dusty valve]

Help I've attended the concert twice now but it won't complete the task I've done every single personal and team task and done the umbrella task it's just attend concert that I can't seem to get--im on mobile

[untold mantle]

Is anyone else having issues logging into heartopia on mobile

[graceful tundra]

Nvm Found it!

[lament token]

meeeeee I was about to ask

it says can't find server check connection

[untold mantle]

That’s exactly what it tells my sister

[earnest bay]

Hi! I wanted to board the cat, but for few week almost everyday i'm getting the msg "not interested" or "come back later".. is it a bug? will it be fixed? its just super annoying, cat is already more then 3000 and cat hobby lvl is 7

[wise bronze]

also happening to me

[earnest bay]

task completes when the event itself is finished.. at least i've got it done this way

[wise bronze]

hope so, thanks

[earnest bay]

but you have to be in the concert location till that moment as i understand

[proud ingot]

sinnxr.exe has been warned

Reason: Posted an invite

[wise bronze]

i guess i'll just stand there until it ends ahah, thank you

[tranquil nexus]

why is my shadow a tree 😩

[brave falcon]

Can't close game or open my toolbox. Top right menu not found. Nothing is working now. Playing on pc

[elfin yarrow]

does the suggestion command work for pc users? or does it only work for phone users where the pop up shows up. I saw someone submit a suggestion and it was just the command
I want to make a suggestion but I don't want to submit the command by mistake as well since i only use pc discord just checking.

[woven hemlock]

When you send the suggestion, you do / and start typing the word ‘suggest’, and some discord commands should appear. Click the one for the suggestion, then write your suggestion, and it should send it as a little box if you follow the instructions. I’ve never used the bot myself, so that’s unfortunately as much as I can advise

[lament token]

help! how to fix it? I already did the repair button (redownload the update) it's still not working

[woven hemlock]

i think the game is trying to trap you in it what happens when you use the wand? does the tool work, just can't switch anything out?

if hte game doesn't let you quit, might need to manually force quit the window/game and reboot. then try re-entering the game to see if the UI came back with the force quit

If it didn't, force quit and reboot again, and before entering the town again, on the start screen, click 'repair' - this should restart the game and repair any corrupted files, and hopefully bring back the ui

[woven hemlock]

hsould be a visual glitch, happens every so often. switching towns should fix it, but maybe the game is trying to tell you something secret about your chara /j

[woven hemlock]

the requirements are just when you unlock the possibility to go out, but the pets have their own preferences. as a species, cats dont really like going out, so that's expected behavior. there are some personalities of cats that will refuse to go out completely as well, even if you meet the requirements.

if you have a clingy cat, it seems like clingy cats will sometimes jump onto your head without being prompted

a few people have said that they managed to get the cats to go out by fully feeding/petting/washing them, then spamming the 'go out' button. it's not guaranteed to work, but that's one possibility to try

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

@lament token

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[earnest bay]

i understand it could be something about their personality, but in the same moment, it should be some specific % of possibility. And i also everytime fully feeding/petting/washing him and etc, tried to spam "Go out". But few weeks of this behaviour seems like kind of.. hardcore..x)\ maybe some bug in logic..

[brave falcon]

I could'n do anything, but drive my car , so i drove home. Finally could close it via Steam

[lament token]

thanks! I used different dns but changing the dns is working. Hope they fix this soon

[woven hemlock]

if you notice any consistencies of when the error happens, i think it's a great opportunity to let their customer service know so that they can figure out where they need to improve

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[muted creek]

im new at this game, trying to give Annie an apple but wont let me. any suggestions?? thanks in advance

[woven hemlock]

is annie at the concert area? if so, you'll need to wait for her to stop performing to get the quest dialogue to appear

does the quest say to go talk to annie, or does it say something like 'apple 0/1' ? if it says the latter, you need to go pick a new apple first before talking to annie

[rancid beacon]

i keep getting this notification and nothing is wrong with my internet.. idk what to do. can someone help me?

[real thorn]

highland poppy seeds for the flower event if it is fully grown and it is before the event ends do they get removed or what ? also the flowers i have in my inventory do i still keep them after the event or ? also same with radish

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[rancid beacon]

thank you, im gonna try this

[woven hemlock]

when the event ends, all flowers will essentially be frozen as they are, so if they are not fully grown, they won't grown any more than that. if they are fully grown, they will stay that way.

flowers/seeds will stay in your inventory, you can keep them. they won't get removed, they just won't grow/more can't be planted. same with radish

[muted creek]

shes walking around the centre, just says 'you can find Anne now'

[woven hemlock]

yeah, dogs are much easier to go out because they usually say 'yes' immediately, but cats dont
definitely something to give the staff feedback on, you can tell them your experience through their support center

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[muted creek]

and I have an apple. doind the same for another quest to give timber. going to try and restart the game.

[woven hemlock]

what does the quest card say specifically? there's 2 different types of quests they ask us to do, one of which uses items already in your inventory, and one of which you need to collect new items after getting the quest

[muted creek]

says Annie needs apples and tells me I can now go find her but then i cant talk to her

[little prism]

How am I supposed to get the cat off my head when it's on my head? The Set Down Cat button doesnt seem to do anything. (He's ruining my fit)

[woven hemlock]

so the card says to go find annie, but she doesn't have quest dialogue to click on? does she have any dialogue button to click on, or does it only show her profile button?

[woven hemlock]

try switching towns or going into build mode for a few seconds to yeet it off

[muted creek]

correct just her profile card

[little prism]

Build Mode just seems to make the cat invisible, my hat is still gone! D:
I'll switch towns lol

[woven hemlock]

aha, try switching towns, i think annie especially, sometimes her dialogue buttons disappear. switching towns shouuuld bring it back?

[muted creek]

how do i do this please

[woven hemlock]

i think sometimes you have to do it twice probably a bug

[little prism]

Switching towns def fixed it, since it resets all the pets to the front lawn! next time it happens ill keep going to build mode to see if i can force it lol.

[woven hemlock]

theres a few ways to switch towns!

option 1: go to your watch >> friends list, then pick a friend who is online and teleport to their town. warning, this Does give your friend a notification that you went to their town

option 2: go to your watch >> settings >> uhh. i can't remember what the button is called, but there's something called 'return to login'. that will take you back to the start screen, and then you can click the windmill icon to pick a room, either from your friend's list or from 'all towns'

• note, if you click 'start' without selecting a town, it will put you back into the same town with the same glitches, so make sure to select a different town to clear any glitches

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[loud crypt]

Hi, can someone help with the correct hours in Heartopia?
Morning, afternoon, dusk, and dawn. what exact hours of the day do these correspond to?

[molten wave]

i finally learned how to do glitch builds and it was going great in my home’s main build mode ^^ i decided to try building a room in blueprint mode. after i saved it i got a notification about how its under review for suspension (i heard thats normal) but now i cant do the glitch anymore? the items in my main house stayed- but i cant do anymore like that :< idk if anyone knows what the issue is

[runic zenith]

Can someone help? I can’t plant my weeds

[undone nexus]

Hello, can anyone help me please. I'm trying to buy red hearts but whenever I click any of the purchasable hearts, the Steam overlay to pay is not popping up. Anyone experience this?

[winged yarrow]

Anyone in the America server experiencing a lot of lag? I checked my internet connection and repaired the game and it's still doing it. It's really bad

[tame kraken]

dum b answer but have u tried closing programmes down and trying again? like in tsk manager and backround programmes?

[winged yarrow]

Yup, I'm playing on my iPad. I restart my iPad and tried again and still the same issue

[tame kraken]

try this maybe?

[spark crest]

When this happens use WARP vpn, its the first link that appears when you search. I've been using it and works.

[winged yarrow]

I'll try now, ty

[night pewter]

Help, I can't login anywhere, on tablet says the same as Tina but in PC says that cant find servers

It's so strange because i had been playing all these days and now, a lot of bugs D: I'm trying again on PC

[rancid beacon]

sameee

literally played the game this morning and it was working just fine

i have MEO, do people have been reporting from MEO as well?

[night pewter]

I'm in Portugal and was everything good, I have MEO also and I played today like 6h30PM and now I tryed to play and it's like this

[rancid beacon]

it keeps showing me the same message, i did everything they told me to do and nothing works

[night pewter]

It's like this D:

[rancid beacon]

WARP vpn this one right?

[spark crest]

Yes. The first link with the 1's on the link.

[night pewter]

this don't look safe, the link it's like 1.1.1.1

[rare plume]

oh, I was looking for this same issue...

[night pewter]

may we have to play on tap tap

[tame kraken]

use nord vpn if u can buy or this i use proton its good

[night pewter]

everyday a new bug, It's sad :/ and I like to play before sleep. It's a sign to sleep earlier everyday hahaha

[rancid beacon]

fr, i just want to play now that i have time xD

[tame kraken]

1.1.1. normally is privert server(DNS) so isnt really public or safe at all but thats just my opnion

[rare plume]

I think on saturday I had the same issue, but was only with NOS

[tame kraken]

if u wanna get hacked or traced then do it to your hearts content u do u

[night pewter]

Did you tried tap tap? It's safe?

[night pewter]

Hi Tommy, I'm studying Psych also hahaha

[rare plume]

You mean, play the game on PC through their TapTap app?

[tame kraken]

niccce

[night pewter]

yes, but i think maybe it's like a thing on internet 'cause on tablet, I have the same issue

[spark crest]

Crazy.

[night pewter]

I'm feeling abandoned on the global server :/

[storm fox]

Yeah I’m pretty upset about it tbh… the mlp pulls go up to 150 each and I’ve already spent $30 on the game and only have twilight completed. An extra 200+ would be very nice for ALL players.. not just china.

[rare plume]

It's a connection problem. I tried on my PC using TapTap and on my phone, with Wi-Fi, without Wi-Fi, with NOS internet, and with MEO internet.

[spark crest]

Damn, I play on American one.

[storm fox]

I play America too

[rancid beacon]

meo being meo...

[night pewter]

Thank you, it's sad to know that but i have to live with it, I literally lost the day, I didn't do any daily mission

[rare plume]

I would like to know if we can complain about this and how they can help us, because it's complicated and makes us want to give up the game

[night pewter]

yes, I've sent a ticket to them and the response was like "Ahh so sorry" , It was another day about something similar on the server

[rancid beacon]

maybe it will take some days until it's fixed? i never had a problem before

[devout pulsar]

Once again the same issue with NOS… it was on Saturday, Sunday and right now…

[night pewter]

the steam was updating forever, and a few days after the same. I really don't know if it's really a internet thing or a game thing. because I tryed to log in on other games and it's working for me

[fervent thunder]

Does anyone know why the game crashes my entire PC to the point it kills the power and completely shuts off?

I've updated drivers / processors / cards / etc, but it still happens. It happens even more so doing events like fishing or bug catching.

It ONLY happens with Heartopia, not any of my other games at all.

[rancid beacon]

they told me this: The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors.

[night pewter]

yes, i never had something like this on one game before D:

[rancid beacon]

its the game's problem, probably

[fervent thunder]

Ive even tried looking at task manager and it's only ever at 45-ish% usage when the game is open. It shouldnt be overloading it like that.

[rancid beacon]

• it can maybe be applied to your problem

the game isnt properly optimized so then we get these weird bugs

which shouldn't be happening when the game has been out in china for idk how much time xd

[night pewter]

it's strange, i think the game has like 3 ou 4 years in China right?

[fervent thunder]

Right. I get it was a mobile game first, but like, make sure its optimized for PC if you're going to put it on Steam please. Completely killing my PC is over the top dramatic.

[lament sequoia]

When will the devs take care of the problem that Portuguese people are experiencing from using NOS internet? I have been trying to solve this without using vpn because i know the devs can solve this problem (i hope) if someone knows to solve it please tell me ;-; i dont want to stop playing the game because of this. On pc and phone it gives the same message "Couldnt find server list, test the internet connection"
Appreciate the help ❤️

[rancid beacon]

yeah, i can run my game with high graphics bc i know my pc can handle it but for some reason every time i pass through a huge house i have huge fps drops and my game gets slow. then it comes back to normal but it keeps lagging sometimes or things just dont work properly

[spare reef]

there is also a bug where i pull out a fishing rod. i get stuck and when i reset position my character can't walk. how can i fix it? I'm on steam

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

I’ll try to go back and catch any questions I missed later, I don’t have time to go through them one by one at this moment 😔

[twilit quail]

Hiii since last update this has been happening a lot. I've tried clicking "repair" many times and it doesn't solve. I've tried airplane mode, forgetting my wifi, using 5G and nothing works. What should I do?

[night pewter]

It’s not working in Portugal today :/

[twilit quail]

Oooh ok so it's a general problem thank youu

[rare kite]

it was working just fine earlier, why is it like this now

[floral drum]

ermmm any ideas why its like this

[wise vine]

yeah, I just opened right now and in Portugal is not on 🙁

[night pewter]

It was working till 6-7PM then we got that error of "failed to get server list"

[wise vine]

yes! it happened the same with me

[night pewter]

I'm so sorry for both of us and the players from Portugal (And all the portuguese people here speaking in english, since we can speak in portuguese maybe hahahaha)

[dull stirrup]

ended up findin out this happens because steam an the game arent on the same wwavvelengths
closin the game doesnt register to steam that the game stopped because apparently in the last update (or so i read) - the devvs messed somefin up

[mossy cliff]

I used VPN just to connect and it worked, after logging in I turned off the VPN and it works normally. I'm from Portugal and I use NOS.

[brazen yarrow]

I want to play this game but my character wont stop moving left and no matter what I do it wont fix it TT_TT

[night pewter]

it's there any VPN safe?

[mossy cliff]

I used a Proton VPN. Just to be able to connect to the game, and I had no problems.

[thorn inlet]

is anyone elses heartopia just straight up glitchy? because im playing on my pc, a really good pc, but it just keeps skipping frames, makes me jump in slow motion and cuts the camera a lot, but still with good quality? and the frames dont drop its literally just skipping

[silver island]

I bought and paid for the luxury gold ail box but I didn't receive it in the game. Does anyone know what I can do?

[night pewter]

I tried the VPN and worked! Thank you!

[hushed dagger]

I been on stuck on 4 expedition pass ticket like that is what i have totalfor like few days now and i have both memberships the gamg junior and the gamga full membership im confused why and i not get getting the tickets

[wise vine]

for me its not a problem eheh agora funcionou o jogo ehehe

[rare kite]

It's because most servers require you to speak in the language of the server
It's not a hard written rule here but since they talked about creating language-specific channels it kinda implies that you should speak english everywhere else

[coral summit]

is today a maintenance day or what? bcs its say failed to server list or somthing and i cant login

[vital nebula]

Hello I'm player (UID:8dx6khw) I need assistance I do not see the penguin walk animation in the fashion wave store

[grave thunder]

Someone know why it says "blocked" when I try to walk my cat?

[barren mauve]

Help me

[fossil frost]

someone help me

[tardy wyvern]

Hello I’m player (ID: 4yh0wt2) and I paid £0.89 for 60 diamond hearts but I did not receive it. It just said order error, but I have evidence that you took my money.

Can someone fix this issue

[woven hemlock]

this channel is for the community to help each other, devs and staff don't look in here~

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[night pewter]

Sim, eu também faço no automatico hahaha ,did it worked with or without vpn?

[rare kite]

Does it always take forever to connect or am I doing something wrong

[winter glacier]

Hello, I recently linked my Heartopia account to my Google account. However, when I try to pay, it redirects me to a Google page instead of the usual Steam page. Does anyone know how to unlink my Google account from Heartopia ?

[tardy wyvern]

Thanks it has been done, I am just going to wait for everything to be resolved

[shut blaze]

Bro I had the same problem and I can’t figure it out too so I requested a refund lol 😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rancid beacon]

my game finally works, idk how but it works

[silver island]

I hope I still get the items since the event only runs for three more days or that I get a refund.

[hardy crest]

Does anyone know how to fix a glitch where my ui is infinitely refreshing and I can only open up my inv and watch but the reset position doesn’t work either

Does anyone know how to fix a glitch where my ui is infinitely refreshing and I can only open up my inv and watch but the reset position doesn’t work either I can’t play the game anymore I need help pls

[astral swift]

Is there an actual fix to antivirus blocking heartopia.
I’ve already white listed Thernus but still cannot play.

[waxen wave]

Has the Gacha system problem been solved?

[naive ocean]

I think a disk name with a / in the name prevents the preview. I have 3 disk with a / in the name and all 3 have a mute preview (but still play in the disk player)

also you can note that my disk player have been invisible since the latest update lmao

[bronze berry]

Is the game down right now? It says failed to get server list. My internet is working for everything tho. Anyone experience the same thing?

[waxen wave]

I have tried many times, as you can see, and I haven't received what I want.

I am now hesitant to withdraw again

[gusty hull]

hello, anyone can help me pls?

i thought there was a maintance bfr, but it already 4hrs like this

I play it from steam btw

[hallow girder]

same

[gusty hull]

downloaded from steam too?

[hallow girder]

it worked again now (just enetering a new town after 10 times it works)

[gusty hull]

what did u do?

i can even click the start button

[hallow girder]

reboot?

[rancid beacon]

they're gacha system is a scam

[gusty hull]

i did
restart my pc, repair the game, verify on steam
already did all

[coral summit]

I play on Taptap launcher, it still says failed to get server list

[hallow girder]

strange; for me it was possible to click (to get the same warning again).

[twilit quail]

Try to use vpn to launch game

[gusty hull]

I lost my start button

[long wolf]

I purchased the winter pack on my child tablet and I was charged for it but I didn’t receive the hearts or anything how do I get this fix?

[rapid minnow]

is there a way to get rid of the notif? am i missing something? i followed every social already. it's been days like this.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gleaming flax]

yeah definitely not - I need 2 more items btw

[indigo bloom]

Can you still donate somewhere to the week 5 collection quest? I absolutely did and it didn't give me credit its the last thing i need...

[slate lantern]

I mean u can try if there some people still have the box but mostly all of us don't have it anymore

[forest flint]

im at the snow concert and it wont finish the quest

[round sage]

i just did both of these and it didn’t count?

[amber isle]

I cant log into the game on steam or android. Must be something wrong.

[formal raptor]

Again.... Please fix the FREAKING red dot issue. It's been DAYS

[vital nebula]

Why call is a technical help channel and the mods dont help lmao

Change the name pls it's very miss leading how does one open a ticket for them to fix a bug

Pls know there no hate jest want the penguin animation

[slate lantern]

question did u do at least the goals in the concert?

[abstract oasis]

help guys why is it that the ordering machine after i succesfully ordered the first i can't order anymore it says i have zero ticket, cant even find it in my backpack, warehouse or mail .. please help

[slate lantern]

i mean u said u already ordered and its rare to get one again...

but technically u get at least 2 ticket, 1 from first order, when the order arrived and u bought it ka ching will give u an additional 1 as a reward when u finish the quest

[slate lantern]

because its help for players to players sometimes mods is here but mostly it just us players helping each other

[vital nebula]

O ok

[vernal ember]

why my account cant login? what should i do and where i can contact heartopia support so i can play this game again?

[slate lantern]

it is not, but if u need to report a bug then settings > account management > support center > headphone icon

[vital nebula]

O ok thx u

[slate lantern]

u can try doing network troubleshoot (yes ur wifi is fine there just more stuff about network than wifi speed)

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

or #1463176685372313778

[weary oriole]

I’ve had a serious issue with this game over the past few days and today I’m getting desperate. I’ve been receiving update notifications more than 5 times in a week, which means I have to download 2.27 GB each time. I even reinstalled the application and downloaded everything again because I thought that might stop the issue.
But last night I got another notification to update and this morning right after I finished updating, I received another notification just one second later telling me to update again.
What is going wrong? It costs a lot of data and most of the time I’m not using Wi Fi. I’ve asked my friends and this isn’t happening to them. I’ve spent a lot on this game but instead of relaxing, it’s making me stressed now

[vernal ember]

ok thx. i will try

[indigo bloom]

Flawed design. About as smart as the last patch 🙂

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

true they dont have fall back for peeps who didnt have time to complete it, u can suggest it on the in game cs or #suggestion

[slate lantern]

hmm i think its better if u ask the customer support isntead, sadly this is the best we can do

[round sage]

i definitely attended one it should’ve at least gave me that event

[slate lantern]

i mean yeah but there like goals on the left side once u enter the concert, did u try to at least finished it orr? u left after entering ?

just need some information context

[heady grove]

Why this message showing? I can get server list, saying network issue.

[round sage]

the goal was to attend

there were two goals, attend and then have the conversation. i attended but did not have the conversation because nobody else tried to but the first goal should still be complete

i just wanted to report the bug is all

[slate lantern]

that is the quest, since concert is an event there is goals i remember the personal goal is play an instrument in free performance mode or was it team goal?'

[slate lantern]

oh noo its fine i just wanna ask question

to have more information about it

[round sage]

oh yes we finished all the goals both team and personal, but either way that part of the quest just says to attend it doesn’t mention the goals

[slate lantern]

but like if u really want to report a bug u have to do it on the in game settings since that the only way

[slate lantern]

ahh yeah as i said i was just asking question cause im curious if that will trigger that quest or nah if it didnt great to know xd

[vital nebula]

How do I find account management

[slate lantern]

if ur in just the title/login screen then just settings then support center

there 2 ways to enter so idk where u are rn xd

[abstract oasis]

oh su tickets cannot be reusable?

[slate lantern]

yep its one time used

[vital nebula]

Found it

[abstract oasis]

ohh ok , then after that? how can we gain tickets again?

[slate lantern]

by the gacha eggs u get in daily requests

that the only way

[tender forge]

I am having same bug with concert quest not completing. Been here for over and hour and it just wont go 🙁 Its counting everything else though.

[slate lantern]

time to report it in game customer support~

[tender forge]

Already have 👍 Verified file integrity/repaired via client as well. Seems tons of other players in here having same issue. Hopefully they see the tickets before its too late!

[slate lantern]

ohh truee i hope they fix it fast there is only 2 day left

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wide escarp]

The animal feeding troughs not showing up in my game.

[prisma breach]

Having issues with being able to talk to Annie and Bill I only get the option for their info cards

[blissful shoal]

Hi, I have a question
Can I place my streaming channel in-game with a painting? I have a custom picture that i wish to add and said picture has my streaming channel on it so I'm hoping not to violate rules by doing so. Thanks in advance

[dry mulch]

does anyone know what to do if "failed to get server" popped up on the screen?

i can't play, i have restarted my laptop and still can't play because of it

[slate lantern]

i dont think its violating unless ur copying someone content if not go for it~

[slate lantern]

well it could also be a network issue,
did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[bitter swan]

@finite spruce @runic blade there's nothing in werehouse and backpacks or even in mail cuz I already claim it all

[dry mulch]

thank you, i just restarted my modem, imma try again now

[slate lantern]

well not really even cs cant help u with that, u can try using facebook or other account u have bind it to ur og acc, and use that to login, in ur pc

or randomly use every gmail u have~

[blissful shoal]

Really? wow, i hope i don't have any issues, no one knows. Thanks.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jolly flower]

helloo my friend's heartopia is bugging i think they're trying to turn on the snow effect, it says on but it isnt there. he tried re logging in, restarting, and even repairing the game

[slate lantern]

is the weather currently snowing/raining?

could u send an ss?

[dry mulch]

update, i have done all of these but the problem persist. what do i do?

[slate lantern]

ohh even dns like warp 1.1.1.1?

[warped junco]

hello how can I solve this? my internet is fine, I also already refresh it, restart my phone also. I have no idea

[dry mulch]

i try vpn, still can't play, same issue. i dont understand about dns

[dry mulch]

same problem i encountered

[warped junco]

@warped junco

[dry mulch]

i've tried restarted laptop, restarted modem, changed to mobile data, clear cache, using vpn. still the problem persist. idk is this only happen to SEA server?

[slate lantern]

uh download warp 1.1.1.1, enable it then try if it helps

if not ig ur only choice is to wait for the game to fix it

[dry mulch]

sigh

[dry mulch]

this one? not available for laptop

[slate lantern]

oh that avaialble for pc too tho

[dry mulch]

idk, i open the web but there's no option for windows, only those

[slate lantern]

try remove the slash dns?

[dry mulch]

yeah, now it's the same as yours. lemme try

[dry mulch]

Thank you so much, I can play now after enabling the warp

[slate lantern]

ayy nicee thank god it did

[dry mulch]

But I hope I won't have to enabling it every time I wanna play

[slate lantern]

hopefully

[waxen wave]

Where can I submit complaints?

[slate lantern]

settings > account management > support center > headphone icon

[waxen wave]

I apologize for sharing this image, but I had to show it so the problem can be taken seriously. I already reported the drawing and the person responsible.
Something really disturbing happened to me in Heartopia. While I was out hunting and completing my tasks, someone entered my house and left a painting with a sexual image. It was very disturbing and honestly scary.
The game no longer feels safe. Some of my friends saw it too and were really shocked.
Please block and report this account:
UID:2mja2h35

[slate lantern]

tahnks can u add ur server?

[waxen wave]

Even though I blocked the person, the painting was in my house and my friends could see it.

[slate lantern]

since not a lot of people in the same server~

[dry mulch]

Some people are sick in the head

[waxen wave]

Global Server

[slate lantern]

u should send it on heartopia-only too so they are aware

also can u put a spoiler to hide the image

[waxen wave]

where?

[woven hemlock]

#heartopia-only

[waxen wave]

Thank you so much

They deleted the message... 😢

[slate lantern]

u made sure to spoiler tag the images right? cause its very disturbing its ownself haha

but oh well cant we do anything with that mod decision

[waxen wave]

I don't know what to do. If they don't see the picture, how can they be sure what happened to me is true?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

the devs dont look in the server for feedback/reports, so if you added it to your report in the report center, that’s where they will see it to verify the information

[waxen wave]

Thank you so much for your help. Many people have experienced similar things on the global server.

[woven hemlock]

can’t add spoilers onto an image thats already been posted, they would need to delete the images and repost with spoiler tag

[woven hemlock]

I’m sorry to hear that, I hope the devs are able to figure out a solution for you guys soon

[untold haven]

server error

[slate lantern]

I know I meant when they try to upload there xd

[glacial shell]

Has anyone got the GAMG full membership lately? I just purchased it and it says it's for 30 days but my timer shows only 28. I tried to submit a ticket to CS but it won't let me upload the images. Just curious if anyone else has had the issue as well.

[woven hemlock]

did you already have a membership before this one? if your previous membership ended, the game holds further rewards for up to 7 days - this means that if you purchase another membership, it extends the membership based on how many days worth of rewards were being held

eg if your first membership ended on day 30, the game holds your rewards for day 31 and day 32, and then you bought a second membership on day 33, then the new membership actually 'started' on day 31 and not day 33, and it gives you the held rewards now that the membership is active again
hopefully that is understandable

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[glad shuttle]

i dont have stamp pad in my backpack i cant order

[woven hemlock]

ah you too
The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[tall pecan]

Can someone help me? I finished my order and the ticket didn't return to both of my backpack and warehouse, I can't order again because of this. Is this a bug?

[woven hemlock]

the npc's dialogue bubble at the onsen seem to glitch every so often, try switching towns to see if that fixes it

[glacial shell]

My membership ended yesterday, so I bought it again today. So the first 30 days from my previous membership was done and now it should be a fresh 30 days.

[woven hemlock]

when you go to the trough, does it still let you interact with it when you're close enough?

[woven hemlock]

did it start holding rewards yesterday or today?

also, when you said you can't add images, what happens when you try to add an image to your report to customer service?

[woven hemlock]

you don't get the ticket back once the order is complete. more tickets can be randomly obtained from the daily quest gacha capsules

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

if you tell us what sort of error message you're getting, we can help suggest any community fixes that have been found if it's a common issues. unfortunately just saying 'something must be wrong' doesn't give us much of a clue

[woven hemlock]

unfortunately it's week 6 now, so the boxes you see don't count for the previous week's quests anymore

[woven hemlock]

should be a bug, i had 2 of the same banner on my game for a bit and could click on the socmeds again to clear the red dot. report it to the customer support center

[glacial shell]

I don't understand this holding rewards thing. What rewards are being held? My previous membership ended. It was done gone no more no rewards nothing paying for the bus stop all day today so no rewards anymore. So I just bought the membership again to get the rewards going again and it shows I only got 28 days and not the full 30 like it should have being I just paid for a new set of 30 days. I'm confused cause I'm losing 2 days worth of rewards. But it's fine. I won't buy the membership ever again.

[woven hemlock]

for billing issues, will need to contact support directly. check to make sure you bought the item to the correct server (eg if you play on global server, make sure you bought the rewards for global server and not asia, etc)

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

the membership gives you some blue gems and exhibition tickets every day, right? when your membership is active, a little banner appears when you log in that that says "membership daily rewards (1d accumulated)"

if you miss a day to log in while your membership is active, it will accumulate the rewards and give them to you the next time you log in ( eg "2d accumulated" ) so that you don't miss out on them

this applies also to when the membership expires - even if your membership is no longer active, it will accumulate the daily rewards until your membership is active again, or until the 7 days deadline is over (where it says "accumulates up to 7 days" in the membership description). but if you activate the membership to extend the days, the game will consider those accumulated days as part of your membership already

so say for example, if your first membership ended on march 4th and the game no longer gave you the daily rewards/etc, then for march 4th, the rewards you would have gotten will sit there and wait for you. if you buy the pass on march 5th, then the game gives you the rewards for march 4th and march 5th together, which is considered 2 days of your membership

[dull shard]

I got all the scavenger eggs and it say I got the onsen egg recipe unlocked but when I went to my stove it’s gone?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

the onsen eggs arent cooked on a stove, that's why! if you go to the onsen bus stop, there should be wire baskets in the river nearby - you cook the eggs in those

[dull shard]

Ohhh thank you so much

[woven hemlock]

o
there could be a few reasons, you might have gotten stuck in an infinite loop of network issues, or your game corrupted a few files

the repair button can help with the second one, but for the first one, try these:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

do you see on the gacha banner, there's a brown bar that says Next X draws guarantee Unobtained Rare Exhibit? that's the countdown to your next pity for each banner, unfortunately if you hit max pity every time, it does take several hundred pulls to collect everything

[woven hemlock]

visual bug, you can still interact with it, correct? can report it to their customer service

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

ah report this to their customer service too, the devs don't look in this channel for bug reports/feedback, its for players to help players

[warped junco]

thank you. I'll try it

[woven hemlock]

If your antivirus is flagging a file and deleting it, you can try (on Steam) verifying the integrity of the game files, or (on your antivirus) making the file folder an exception to let it pass through. This is of course done so at your own risk, but not all antivirus are flagging the file, so it is most likely a false positive. For more detailed instruction on how to make the file an exception: https://steamcommunity.com/app/4025700/discussions/0/798963496102520875/

[woven hemlock]

i've never heard of this before, what do you mean your ui is infinitely refreshing? could you get a video of it for us so we can help troubleshoot?

[woven hemlock]

there's no way to unlink an account once it's linked unfortunately, i'm not sure if it's supposed to be redirecting you to google for payment though if you're in steam. potentially something to ask their customer service about

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

i think it means it refused to go out with you? cats don't like to go out, so most of the time they will refuse to go

[woven hemlock]

i'm not sure what penguin walk you're talking about, but here's how to contact customer support

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[prisma breach]

Ahh okay i did not get a chance to try that as I got off for the nights, but I’ll try that if it happens again in the future! Thank you 🙏🏼

[woven hemlock]

can you take a screenshot of your membership page?

[woven hemlock]

unfortunately you will need to contact support for billing issues. if you purchased it through the website, make sure you bought the membership to the correct server (eg if you play on global, make sure you selected global and not any other server

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hushed dagger]

Im misssing rewards like it shows up on the day it refreshes but im not receiving it loke any of it

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

hmmm. i'd suggest getting a screenshot of your exhibition passes too, and then take a picture tomorrow so that you can send it to support to prove you aren't getting the passes. you should be getting 2 exhibition passes a day with the full membership. are you getting the gems correctly? 50 blue gems a day?

[hushed dagger]

no any of it like i get the pop up notification but no its not adding up i can double check at 6am cst to see if it does add up

It says 0 but it did say 4 i bought with heart to get 6 to just only spin one time

[woven hemlock]

i was told by another portuguese player that it's a problem from NOS's side, not from the game's side

[woven hemlock]

definitely take screenshots then, the customer service usually doesn't act unless there's clear and definitive proof

[hushed dagger]

yes i will for sure do so when the day resets i will

[woven hemlock]

it was out for one year in china before the international release

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[cinder rapids]

hello, why did after i pressed on another blueprint, it says my account might be under suspension?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sinful crypt]

how about penguin materials after the winter season end?

[woven hemlock]

it's a generic message while the game verifies that there isn't anything in the blueprint that breaks their rules, it's not actually under suspension

[woven hemlock]

players are not sure if it's possible to get more penguin materials after the event ends. it's in the list of rare materials in the paid shop, but don't know if it will stay there

[sinful crypt]

and also can we still use it to build walls, windows, doors, and even furniture in the future?
i hope there will be information from dev team before the event ends.

[woven hemlock]

as long as you have the materials needed, you'll still be able to build things, as far as we're aware of. but we don't know if it's possible to get more once it's used up