technical-help

[proven marten]

Ok wait I take it back, sorry, I restarted the game and it seems to have fixed???

[tropic plover]

I can’t seem to ever interact with my cat (one in strawberry outfit) it’s very rare when I can but even if it does show that it has a gift for me I can’t get it but no issue with my dog.
I feel bad cause I can’t even feed my cat plus I keep getting notifications saying there is something wrong with it I’m assuming cause I haven’t been able to care for it

[proven marten]

If you go into build mode and then come out again you can usually interact with them again idk why it happens but it seems to work for me

[tropic plover]

Thank you that seems to be working for the time being

[honest anvil]

Podes me mandar pls

[trail pagoda]

Help I tried changing the resolution, im stuck in bed and the game wont load now. Its at 99% but never loads

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[viscid quarry]

Hello, could you tell me how I can solve this? It's been like this since yesterday but then I managed to play and today it got like this too and I can't play

[honest anvil]

És da NOS by any chance

[azure crystal]

Vou te mandar o link do vpn que funcionou pra mim

[dire brook]

This stuck there I can’t get it ;-;

[viscid quarry]

Okk

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spark thicket]

tenho o mesmo problema....

[fallen ibex]

Is Sea Fishing not starting at 21:00 as it should?

Has the time change messed up the timing?

[hardy wedge]

im buying my little sister the fluttershy set, does anyone know if she will get the purchase points if I buy it through the website instead of the app?

[slate lantern]

try changing to a diff town if it start moving again?

[wanton surge]

i cant find Ka Ching i re logged but nothing

[slate lantern]

purchase points?

[slate lantern]

oh shes probably at the concert area

[wanton surge]

oh ok thx

[hardy wedge]

the reward points that add up when you spend money-- the ones you get the motorcycle from I believe

[slate lantern]

ahh the top up rewards yes as long as that the official site right?

[hardy wedge]

Yes that's what they are called! I already triple checked I have the official site!! Tysm!!!

[slate lantern]

ayy great make sure same server and name

[left plaza]

yes, she will still get the purchase points. i always buy through the website

[supple kite]

My Fortune Sticks Holder has disappeared. You can still interact, but no one can see it. I've tried to see it for a few days. I've changed towns, gone into solo-build and back, logged out and back in, taken it back into my inventory and back out again... and I still can't see it.

[quartz epoch]

Oi, eu tenho uma situação meio complicada. que eu tentei verificar com o atendimento ao cliente do jogo, mas não está resolvendo. talvez eu poderia ter ajuda por aqui?

Eu tenho dois dispositivos contas diferentes, uma sendo a de minha mãe , e com heartopia instalada foi compramos o pacote vip nas duas, com cartões diferentes no dia 25 de janeiro.

Eu não recebi o pacote em uma delas e pedi o reembolso pelo cartão.

Foi feito um reembolso do jogo heartopia na conta errada.

Com o cartão que não foi contatado.

Literalmente reembolsaram um cartão que nem estava relacionado com e caso.

E dai aconteceu outro problema por causa disso, pois:

Quando o reembolso foi processado por vocês já havia sido comprado o VIP para o outro mês 25 de fevereiro e esse VIP desapareceu quando vocês tiraram a compra de janeiro. Não sei porque, e como a minha conta estava com alguns recursos bloqueados foi comprado ainda mais um para arrumar a compra enquanto o caso é verificado esse foi dia 3 de março.

Eu não quero o reembolso, eu nunca quis que nada fosse reembolsado des do começo na conta da minha mãe, mas teria como ou o pagamento que agora se perdeu e não tem mais o VIP ser considerado para a compra de 25 de janeiro; Ou que vocês estendam o meu VIP atual com a quantidade de dias que o da compra de 25 de fevereiro ainda tinha sobrando?
Eu não sei o que fazer sobre essa situação, por favor verificar.

Resumo: compra de 25/01 reembolsado, não tinha sido requisitado para essa conta. já tinha comprado 25/02 novo VIP, não sei o que aconteceu com ele e alguns recursos estão bloqueados, compro outro VIP 03/03 pra conseguir usar os recursos enquanto o caso é verificado

O primeiro foi feito na Google play e os outros dois pela steam

E na steam tem uma compra de heartopia entre essas datas, mas é de outra conta, não mexer nela por favor.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

i think some furniture got ui bugged better report this since its same situation

[urban plover]

Me trying to get to my island: forever falling into the water. Before i was above. I hit the water and continued to fall beyond the water 🥲😂

[grim bronze]

Idk why but my game keeps trying to tell me to upgrade my D.G member but it won't let me, and won't let me upgrade any hobby when I'm pretty sure I have what's needed to do so.

Idk if I'm getting it wrong btw so I'm sorry if I'm looking at things wrong 😭

[slate lantern]

ohh u dont have enough proficiency

do u see that mint color 105/200

u need to reach 200 first

[slate lantern]

ive been seeing this a lot, its a common bug now but no solutions yet, i suggest to report it in the customer support for now

[woeful cove]

I accidently redeemed the wrong Spike badge! I have every other one. Does this mean I cant complete the set now?? Ive completed 120/120 contributed points also so no more pulls 😪

[slate lantern]

nopee ur not the only one, im sure there some who have dupe willing to trade

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1479628744669794304
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293 or https://discord.com/channels/1128257488375005215/1478107524694540308
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[viscid flare]

Hi! I started playing yesterday and am currently doing the Hobby : Gardening quest and I’ve been trying to complete the part where it asks me to water the crops but when I do water them it doesn’t count as “watering” them.. I tried planting new crops but it still doesn’t work and I don’t know what to do because I can’t really continue on with the game

[vapid thicket]

So on the MLP badge section, i've opened couple of rainbow flower packages, and i need Applejack's playfulness badge, i've gotten it 4 times now but everytime i go to the game, even if i reset it, i still do NOT have the badge. Please help

[slate lantern]

so when its raining/snowing it auto water ur crops, u can go water someone else crops instead it will count dw since there is a system in game

[slate lantern]

did u try changing town too?

[viscid flare]

Tysm!!

[vapid thicket]

yeah, still doesnt work

[slate lantern]

weird can u check ur history of badges u got?

[thick karma]

Is this supposed to happen?? When i took the gift from my cat the other cat is getting all the credit

[vapid thicket]

I checked and all it shows its the badges i've traded, not the ones i've opened

[slate lantern]

yep its been like that

[slate lantern]

weird so it didnt record ur pulls

[vapid thicket]

Oh nevermind, it does show the ones i've opened but it doesnt show the one i've gotten?? Thats weird

[gusty pulsar]

I just did a winter bird watching event and only two flamingos came . Lots of lag too

[vapid thicket]

It did record them, it just didnt record Applejack's playfulness badges though.

[feral parrot]

Does any one know if we are still able to crossbreed the Poppy flowers after they leave with the event?

[slate lantern]

that can only mean the game didndt get to record ur current pulls, idk if customer support can help with that, u can try asking them about it

[slate lantern]

nope u cant crossbreed

[vapid thicket]

Do you know where i can get their help??

[slate lantern]

go to in game settings > account management > support center

[vapid thicket]

Thanks

[slate lantern]

nope

[supple kite]

Ok. Tysm! How do I report a possible bug?

[slate lantern]

same thing @supple kite

[supple kite]

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lusty gorge]

what are these stars? i only see the exhange tickets

[slate lantern]

i think its just some visual bug, nothing to worry about~

its like a placeholder for exchange ticket im guessing

[lusty gorge]

ahh thank uu

[jaunty heron]

Are they ever going to fix this? My cat just made me lose a whole banquet (it burnt) Or is there a work around? I wish we could make areas blocked off from our pets ..

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[silver fox]

Hello! Did the reset outfit button disappear in the dressup section/Dorothee? I can still click it but the space is empty. I click it and it gives me a reset option but itns nowhere to be found on the screen

[gentle quarry]

Does anyone know how to fix the graphics to where the grass will be rendered before I'm like right next to it? My settings are high to ultra, not sure why nothing is loading in until i'm close enough

[woven hemlock]

It’s a visual bug! Happening for everyone rn — The buttons visually disappeared after the maintenance but they’re stick clickable ahhaha. Feel free to report it to their support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[slate lantern]

seems like a bug too a lot of peeps experience that even tho theyre at ultra settings better report it in customer support~

[gentle quarry]

okay! thanks for letting me know, will do!

[urban sleet]

Hiya! Is there a known issue with not receiving in game currency after the money was taken?

[sharp mortar]

I tried deleting the game and reinstalling it yet i still cant start the game like get into the town unless i use data but when downloading resources i can use my wifi but not when i start the game to enter the town and is pmo cuz is the second time and this time is not working i even tried to repair the game and restart my phone

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

It does arrive late for some players yeah! We’ve so far guessed that it may have to do with when your payment provider releases/processes the transaction, for example sometimes Apple will group transactions together and delay when it’s processed until way later (sometimes a week).

[woven hemlock]

It sounds like you have a network issue, which is the game’s fault and not your network’s fault

Unfortunately switching networks (eg Wifi —> LTE) during log-in is our most commonly-suggested fix that works for people, but you should be able to switch back to your regular network once you get past the log in stage

Here’s some other things we usually suggest:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[fast monolith]

My daily requests are not reseting… nothing is 💔

[woven hemlock]

How far into the game are you, and did you happen to have daylight savings time earlier today

[fast monolith]

I’m DG level 33. Yes I had daylight savings time change earlier… but does that affect the time of reset too?

It’s usually 10pm at night for me everyday. Will it now be at 11pm?! 😭

[woven hemlock]

If you’re playing on a different region’s server, they didn’t have their daylight savings today, so yes it would probably affect the time~

https://en.wikipedia.org/wiki/Daylight_saving_time_by_country in case you’re curious when different countries change over

[warped lotus]

oh thats explains it i guess ill wait 30 more minutes before the game switches LMAO

[blissful swift]

any reason new player would loose a group of us as a friend?

[woven hemlock]

Could you elaborate? As in they don’t see you in their friends list anymore, or?

[cedar sable]

I’m trying to delete my account. Can anyone help explain the steps in case I did something wrogn?

[blissful swift]

correct but i still see them on mines, but their list says they have 0 friends. luckily we are on discord together and can speak but they see gibberish

[worthy swan]

how can i talk to a mod?

cause i just got warned for toxic behavior but ive said two things..

[cedar sable]

Hi, asking again. I reached out to customer service but I haven’t heard anything back. Is there a way for a player to do this on their own? I no longer wish to support Heartopia for many reasons I don’t want to talk about and want to delete my account immediately.

[undone geyser]

@cedar sable then just uninstall it. Refunds arent allowed to be discussed in discord.

[woven hemlock]

Oh that’s strange yeah, especially if you can still see them in the game. Can you have them go back to the start screen and click ‘repair’ to see id that brings the friend list back?

[blissful swift]

ok

[whole needle]

about the login, it says “login successful” but when i go back, the options to login are still on screen 😭

[slate lantern]

kind of hard rn the modmail isnt working

[worthy swan]

oh

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[worthy swan]

well i got a warning and i just joined and i havent done anything

[slate lantern]

maybe u said something that currently sensitive rn

[worthy swan]

did it just happen again???

[woven hemlock]

Unfortunately I’ve never tried deleting my account before, so I don’t know the process much more than what is publicly visible

Aa far as I know, you go to the support center to open a ticket, and one of the ticket options is called “Account Deletion”. I believe this will delete all of your server accounts, not just for one server, but since you no longer wish to support the studio, that shouldn’t be an issue for you

The staff usually respond back to inquiries within 1-2 business days, so if you opened a ticket in the relevant category for account deletion, I don’t know of any other way to delete your account. Hopefully the process goes smoothly for you now that it’s the weekday in China again

[worthy swan]

all i said was how doi claim a code and thank you

[woven hemlock]

They were asking about account deletion, not a refund?

[slate lantern]

dang u might have gotten acciddentally remove its fine, just ask ur question again

[blissful swift]

how long does repair take, she hit the button and the screen disappeared

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled!
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome seems to have worked for a lot of people

[slate lantern]

did u check if the browser allow location?

[woven hemlock]

It’s supposed to essentially redownload the game to fix corrupted files, so it takes a few minutes — does it seem like the game is still active, or it crashed entirely?

[whole needle]

YES THANK YOU 😭🙏🙏🙏 i got in

[woven hemlock]

[young oak]

Guys, I did upgrad to premium gilded acron pack. The amount has been debited from my account but its not showing up in the game. It said recharge got canceled

[woven hemlock]

-# Wish we had emojis back in this channel so I can emoji back instead of typing a full message hahaha

[slate lantern]

ohh

i thought its back

xd

[woven hemlock]

-# Dani pls my emojis 🥺

[worthy swan]

i was trying to ask why theres snow on the ground, and also how i get the tokens to get the mlp stuff

[slate lantern]

could u check in ur account if its in pending?

[feral dirge]

Hi, I tried to contact via ModMail but it returns a permission error. I searched for the bot, sent a message and authorized it but it failed to send my message. Did I miss any step? Thank you

[slate lantern]

i wish i could do something i mean u can ask the mods xd

[slate lantern]

yup currently disabled

[woven hemlock]

-# ModMail is closed rn 🥺 and the mods don’t usually show up here unless they’re tagged for spam

[young oak]

I did, but theres nothing

[slate lantern]

ahh there snow cause recently there was snow weather like rain

[worthy swan]

oh

[feral dirge]

Ohh okay. Got it. Thank you so much!

[slate lantern]

i mean u can try tag them one time just ask this channel only xd

[slate lantern]

as for mlp do u mean for pull car or for the badges?

[blissful swift]

@woven hemlock that worked, the list is backed

[worthy swan]

the weird badges that you can use to pull for things

[woven hemlock]

Yay!

[worthy swan]

this

[slate lantern]

hmm ask the cs in ur bank what happened to that money if it actually went through the game, if they said then u also have to ask heartopia customer support about it~

[slate lantern]

ahh that is real money

[worthy swan]

:c

[woven hemlock]

Wait I didn’t realize gameplay had their emojis back already. @spring plinth hello, could you help enable emojis in this channel?

[slate lantern]

u can only get it freebies or 6 free passes in the exhibition

[slate lantern]

ya we do xd

[woven hemlock]

I’ve been living without emojis bc I thought nobody had them back NCJSJJF this is what I get for never looking in there

[young oak]

I guess its the game, since I talked to my bank people already

[slate lantern]

u can ask the mods~ just make sure not the heartopia-only xd

[spring plinth]

Yes one moment

[slate lantern]

yep this is the struggle when we top up

[young oak]

So what's the solution here

[slate lantern]

just gotta ask the cs in heartopia since they hold more information about ur payment

[young oak]

And where do I head to?

[woven hemlock]

Unfortunately we can only help with surface-level issues when it comes to billing and payment, since we’re all players too and not staff members

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[warped tree]

Why is the game laggy and i can't level up my friendship with people

[young oak]

Ahhhh thank you so much

[spring plinth]

Works?

[young oak]

I will back

[rotund kernel]

SEA

[spring plinth]

I don’t think fallingwish is happy reactions are back🤔

[woven hemlock]

Lag:

could be a number of things tbh, like high traffic times in a server, a town having too many fancy houses to load in, etc. sometimes switching networks can help with lag:

You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

Friendship

You can only level up friendship with someone once a day! To level up friendship, find them in-game and do any 2-person interaction (eg a high five)

[woven hemlock]

TY ETOILÉ I OWE YOU MY LIFE ❤️
YAY MY EMOJIS

[slate lantern]

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1479628744669794304
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293 or https://discord.com/channels/1128257488375005215/1478107524694540308
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[slate lantern]

fr late to say thank u

[warped tree]

its not allowing after the reset to level up friendship

[woven hemlock]

Have other things in the game reset too? (Eg daily quests) Or is it just the friendship not working?

[warped tree]

just the friendship

[woven hemlock]

Did you guys do daigo or anything? I think that also counts as a 2-person interaction. Not sure if MLP gems counts, i don’t remember

[warped tree]

we went everywhere

we allso made a private town

[slate lantern]

it doess

whatever interaction it counts xd

the resonate?

[woven hemlock]

Yaya

[warped tree]

every interaction we did but nothing

[woven hemlock]

is it possible you already did an interaction for the level up but didn’t realize?

[warped tree]

still shows the golden color

[woven hemlock]

hm weird, so it wants you to interact but wont acknowledge it

[warped tree]

Yeah idk why

[woven hemlock]

yeah thats weird, try rebooting the game? but if its happening on both sides, it might be a game issue rather than a player issue

maybe try doing some other stuff in the meantime and then try again? or see if you have the same problem with other people

[scenic swallow]

Hiii how do I contact a dev to help my friend who just purchased $5 worth of hearts on Heartopia through steam but didnt recieve the hearts ?

[woven hemlock]

The ticket is tied to their account, so it’s probably best for them to reach out directly!

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[dusty pilot]

I'm having issues where if I interact with my dog (to feed, pet, train, etc) then I can't interact with my cats after. I won't be able to interact with them for a while, even after restarting the game. This means I can't feed them or anything, and in some cases interacting with your pets is a daily quest so this bug can interfere with that as well.

Similarly, there's a bug where one of my pets (usually a cat) will jump straight into the sky and disappear for random amounts of time.

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

you can use these same tricks to tell your pets to stop pretending to be birds!

[dusty pilot]

Thank you!!

[brittle rivet]

Hi there. I just lost my account. My sister was able to create an account using my Gmail, even though I was already using it, and now I have lost all my progress. When I log in, her account appears instead of mine. It's weird because she and I had different nicknames and UID but still the same Gmail.

Is there a way to recover my account?

[woven hemlock]

do you have any other emails that you might have used to log in when you first created your account? the game doesn't make it very clear which email is being used to create the account, so a lot of players have signed out only to realize it was a completely different email

if you have any other emails, try using those emails to log in and see if they have an account attached to them already

[brittle rivet]

I already tried with my secondary gmail but it didn't work, it was the main one 😭

[slate lantern]

do u still have a device logged in ur acc? u can try binding it to facebook

as another way to login

or correct server (not town)?

[brittle rivet]

Yes but now it's not my account but my sister's account 😞

[slate lantern]

did u check every server the accounts have on?

[brittle rivet]

Where Can I check the server?

[woven hemlock]

on the start page, click the globe icon

[slate lantern]

try to login to each servers

[brittle rivet]

Thx

[brittle rivet]

It's not working 😭

[slate lantern]

there no way u already tried every servers that fast xd

[brittle rivet]

Yes, I play it in my tablet and I'm using Discord in my phone rn

[slate lantern]

u switch into example america, login, if it show beginning exit then repeat

[woven hemlock]

when you click the globe icon in the game (heartopia), what do you see? can you send a screenshot

[brittle rivet]

I see my sister's account in all the servers 😭

[slate lantern]

u sure ur switch servers not town? cause that not how its works huhu

u change this one right?

[woven hemlock]

Need to select a different server here, look to see if there are multiple servers with the person logo

[brittle rivet]

I always logged in with the American and Global server, but in the SEA server I have start from zero, like if I'm a newbie 💀😭

[woven hemlock]

are you sure your sister didn't just go into your game and change your character? it's an entirely new game that started over from the tutorial?

your character in the america server and the global one will have different UIDs

[slate lantern]

that how usually it is, what we doing is just checking if ur own acc is any of those servers, and maybe ur sis in a diff server

[brittle rivet]

Nah, she told my account was there, already synced so I told her to log out and add another gmail, she was able to access from zero the account so I thought she logged out

I just find out half hour ago that she never logged out 👺🏓

[brittle rivet]

My global and America account were in sync, I never had to start from zero

[woven hemlock]

it's not possible, because characters don't transfer between the different servers. so if you started on global first, then go to america, when you play on america server, you would have restarted over with a new character

[slate lantern]

and both of them ur sis acc? there no way ur sis will do both servers same way as u

[woven hemlock]

^^
it's also not possible to have the same UID in both servers, since they're different characters

[cedar sable]

I’m not asking for a refund clearly. I was just asking how to delete my account. Please read properly. Thank you. Fallingwish answered my question thankfully.

[brittle rivet]

Wait, my account just appeared out of nowhere

[woven hemlock]

i think it means she's playing on one server (global or america), and you're playing on the other server

as a test, you can try to add her as a friend using her UID. if she's on a different server, you won't be able to find her account to add and it will fail

[brittle rivet]

I don't know, she only played America server but I was able to access Global and the America server, maybe a bug or idk and my account was sync

[brittle rivet]

I've been trying to add her but exactly, I can't. Now I play in the America server bc people there is more friendly also my sister so idk what's going on 🫤

[woven hemlock]

when you sign into the america server, is it your account or your sister's?

[brittle rivet]

Lemme check if my phone also sync with my account again, my tablet already sync but I'm traumatized and scared

[cedar sable]

Thank you for answering my question! Turns out I did something wrong on my end involving deleting it. There’s a way to do so in the Settings while logged in and playing in a town and I started the deletion process from there. For your reference since you mentioned you’ve never attempted deleting an account before (and you were kind enough to answer my question! Thank you again!) it seems it takes 15 days for an account deletion to be finalized through that method! Thank you again and I hope things improve for the game, though I won’t be seeing those improvements with you. Have a wonderful day!

[woven hemlock]

thank you for coming back and letting me know! that'll be really useful in case someone else ever asks about account deletion in the future ❤️

[brittle rivet]

In my phone for the moment, it's my sister's account, I'm gonna try the global

The global now works 😭 so I can't use the America server now 😞 I tried both servers before and my sis's account was there in both of them but I think the bug has already been fixed. Anyways thank you so much for your help 🫶✨

[woven hemlock]

i'm glad we figured it out! i think the server selection either didn't save before, or your account was majorly bugged, since you mentioned being able to play on both

[brittle rivet]

Exactly that's why I was confused but I'm glad everything is fine now. Thanks a lot again 🫶✨

[fading oxide]

Hello I just made a edit to my home and receiving a message saying the edit is under review and any violation could result in account suspension.. I have not made any violations. All I did was add a 3rd floor to my home, could someone please help and advice?

[woven hemlock]

it's a default message that everyone gets, no need to worry about it

[fading oxide]

Ok just wanted to double check, that was the first time I have ever noticed it, so just wanted to make sure I was not doing anything wrong, I didnt see what could of been wrong with my edit. Thank you for clarifying that.

[median mason]

hii, i have this friend that has been gifted the 7 day membership by her friend, but the box was empty even if she placed it in her home, is this a bug? or?

[near glen]

Hello, i dont know what happened but I suddenly cannot log in? It says account error. I have been trying this since yesterday night. I fix error update but still the same. My internet connection is fine, i can play other ganes just fine. Please help me

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

can you have her check her backpack and warehouse for a voucher? the voucher is automatically removed from the gift box once it's received from the mailbox, and is placed as a seperate item in her inventory that needs to be manually activated

[analog sequoia]

My friend lost her account after uninstalling and reinstalling again, she's not sure if the account was bound. When she used the same account, it reverted back to level 1. Is there anyway to recover it? She was using steam

[woven hemlock]

if it's a network error, it's because the game isn't optimized well, not because your network is poor.

first, can you try clicking 'repair'? it's the button in the top corner in your first screenshot

if that doesn't work, try out networking tips:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

can you have her go to the start page, and click the globe icon to confirm which server she was playing on (america, global, etc). most likely, when she did the re-install, it tried to log her in to a different server than the one she'd been playing on before

[analog sequoia]

alright ill check with her, will tell you again after she replies, thank you

[median mason]

hiii, thanks a lot!! she found it and got it activated!

[analog sequoia]

she says she's on the same server, SEA, and it started at level 1

[woven hemlock]

is everything else unchanged? friend lists, etc? or is it a completely new level 1 character?

[analog sequoia]

everything is new, like a fresh account, no friends etc.

[woven hemlock]

can you have her go the server menu again, and check all the other servers to see if her old account is on one of them?

[analog sequoia]

alright, will get right back to you, she went out so might take a while, sorry bout that

[woven hemlock]

no rush, can give an update here whenever she does, and someone here will try to help if I’m not around~

[near glen]

I already tried the repair option but it does not work. But i will try using other internet, thank you! Hopefully it's going to work.

[wanton igloo]

I have this problem that my character can't walk anymore when I use the fishing rod, I tried to go to another town and that helped but now if I want to equip it again it happens again and other players say they have it when cooking what can we do?

[woven hemlock]

i have great and wonderful news for you:

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[slate lantern]

there also that if u using steam the controller input i think

need to be disable cant remember xd

[woven hemlock]

steamdeck

[wanton igloo]

I found the problem I needed to unplug my controller

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meowbot

[dull sigil]

Does meowbot auto message every hour?

[woven hemlock]

yup

idk which channels it auto-messages in, i know it shows up in here and #gameplay-help hourly, i assume it might for a few other ones too

[wet coyote]

Hello, i need your help I can't lauch the game since the last update : i have this message and the game close immediatly. I have a Microsoft Surface Pro 13 : we tried to desinstall, check the files and every solutions we've seen. Thank you for your help

[dull sigil]

Shows up on heartopia only as well.

[dull sigil]

Have you tried clearing the cache or run it as administrator?

[woven hemlock]

do you happen to have an antivirus that is deleting a file before launching the game

[uncut valve]

I have an odd technical issue. It says I've completed the pictures for the cracked eggs and even have the onsen egg recipe, but for some reason I can't seem to make it?
It doesn't show on the normal stove or the event one so I can't make it..

[woven hemlock]

the onsen egg isn't cooked on a stove - go to the onsen bus stop (normal bus stop, not the event one), and check out the little river thing nearby -- there hsould be some wire baskets there, you cook the eggs in the wire baskets

[hearty pewter]

Use a hot spring at onsen mountain, theres 12 spots

[wet coyote]

Yes

[dull sigil]

You cook it in the onsen mountain. You will see 3 wires there on the water. Should be near the bus stop.

[wet coyote]

I tried to disable the antivirus to see it but nothing has changed

[dull sigil]

Do you open it from steam or you downloaded it from web?

[wet coyote]

I open it from steam (thank you for your help)

[dull sigil]

Does it give you any error message or it just opens then closed right away?

Sorry for a lot of questions. I just want to know the specific problem so that we can use the correct solution

[woven hemlock]

could you try to verify the integrity of game files through steam?

[dull sigil]

She said she already checked the files. I think we are missing something here.

[uncut valve]

I figured it out, thank you guys so much for the information. I definitely wouldnt have figured that one out on my own XD

[woven hemlock]

it doesn't tell you the information directly in game, so it's a common question, no worries

[dull sigil]

Hey, the community exists to help each other. Have fun!

[wet coyote]

It opens, the message "Unity 2020.3" cames and the game closed right away, i can't do anything on the main menu. Don't worry for the questions, it's really nice to take time to answer

[dull sigil]

Have you tried checking as well if your graphics driver is updated?

Since it worked before the recent update it could be a driver issue. I can give you a step to roll back the driver if verify game file integrity on steam did not work

[wet coyote]

I have the last update on my graphic driver (last update was last december)

[woven hemlock]

could you check how much space is on your c drive? even if the game is not installed there, it passes information through the drive

[wet coyote]

334 GO free space on my C drive. My game is install here : My games is here : C:\Program Files (x86)\Steam\steamapps\common\Heartopia

[woven hemlock]

there's a few things on here we already covered, but a few things that i don't think we have - could you check through the tips here and see if any of them resolve the issue for you? https://www.youtube.com/watch?v=KqPfthM9AFE

[fickle summit]

Hi need help, I cant play my game. It just stay blank white, no intros or anything. I tried to reinstall but didnt work. I am using android

[dull sigil]

I was thinking whether to give you the steps but it is risky so maybe do the toturial fallingwish have given. It's sequence of troubleshooting and one of them should be able to fix it.

[dull sigil]

Hello! Have you tried restarting your network and opening it again? Also try to go to apps and clear cache and open it again.

[wet coyote]

Thank you @dull sigil and @woven hemlock , i'll try this. I hope it works

[woven hemlock]

Fingers crossed!

[slate lantern]

oh dang u have a helper now xd

[woven hemlock]

There’ve been people who pop in and out, I think I’m just the one who shows up the most often o7 Someday we’ll have a whole collection of us

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dense axle]

Wrong place

[woven hemlock]

hi meowbot

[hearty pewter]

Sometimes its more of a gameplay question too lol. I hop between here, gameplay, and gen chat

[ornate rampart]

can't see my record player, relogged and restarted my pc too.

[woven hemlock]

Bugged for everyone, can report to the support center~

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[obsidian ridge]

Hi is there any @moderator that can help me pleasee

[humble depot]

Has anybody else had the problem, when opening up heartopia you get the maintenance log pop up everytime. Ive read it all but i always have to click out of it. Ive scrolled to the bottom of every one if the logs, but yeah nah it doesnt work. Everytime

[woven hemlock]

Usually I’d tell you to use @twin yacht , but the bot is down right now while they work their way through the backlog

[obsidian ridge]

I have the same problem

[woven hemlock]

Same thing happening for me, might be a bug tbh. Worth reporting to their support center about

[obsidian ridge]

It’s something I wanna ask a mod

[humble depot]

Ah okay im glad its not just me. Ill report it

[woven hemlock]

Unfortunately the method to contact a mod isn’t available right now, you’ll either need to wait or ask the community, depending on what it is

[obsidian ridge]

Thank uu

[nimble tendon]

Hello, is anyone else having an issue with game sound after feeding an animal? Everytime I feed an animal, I come out of the trough & though I still hear game music, my game sound is gone so anything my character does, ride bikes, fish, forage etc, has no sound at all, to fix it I have to open map & close it again, if that could be fixed pls. (Steam pc player)

[woven hemlock]

Yes, common bug. It should resolve itself over time, but if you can capture video proof that it’s happening after feeding the troughs, and what’s affected, please send it to their support so they can be aware of the issue

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[nimble tendon]

@woven hemlock ok will try do that today, thank you

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[rustic quiver]

i was sitting on my sofa under a parasol when i exited my game, when i returned, i got stuck on this glitch. switched devices and tried to reset position but it doesnt work

[fiery cobalt]

Anyone know why my shops didnt reset?

[raven wagon]

Does anyone else get their pets standing in the way when your cooking to it gets burned?

[hearty pewter]

America reset at 7am EDT (one more hour)

[mild sail]

Um is anyone else unable to play heartopia after the recent update? I tried to update it through steam, it kept telling me "Missing download files" every time it was close to finishing the update, so I tried uninstalling and reinstalling heartopia, and then it let me launch the game, but after I did I just sat in the loading screen, it was just loading with no % icon
So I reinstalled the old launcher i used (TapTap) and installed heartopia there, relaunched it, and it did the same thing
So I left it loading over night for several hours and I wake up today to find it's still loading, and I'm unable to play Heartopia
I'm on PC, is anyone else having this issue? sorry for the long message

[rare pasture]

Ummm it 3am and it hasn’t updated 😭

[woven hemlock]

Daylight savings pushed it back one more hour, so need to wait until 4am for PST

[hearty pewter]

-# PDT

[woven hemlock]

Do you happen to have an antivirus that is removing a file at launch

[rare pasture]

Oh wow 😭 tysm lol

[woven hemlock]

im in pst and i never use pdt tbh even if its supposed to be correct

[hearty pewter]

Lmao

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[mild sail]

I don't think so? the only one i've ever had is ESET Endpoint and I had that when I first started playing and heartopia ran perfectly fine
I've never gotten an antivirus error or anything

[woven hemlock]

Try switching towns, if that doesn’t work, use the winter event banner to teleport to a different location (concert area, fishing, bugcatching, etc)

[woven hemlock]

So the recent maintenance added a file that is being flagged by many antivirus, including ESET, as malware, but it should be a false positive. That’s why the game says it’s missing download files.
You may need to manually exclude the file in your antivirus in order for it to not delete the file

Help! I can’t get into Heartopia due to infinite loading / my antivirus is flagging a file!

• If your antivirus is flagging a file and deleting it, you can try (on Steam) verifying the integrity of the game files, or (on your antivirus) making the file folder an exception to let it pass through. This is of course done so at your own risk, but not all antivirus are flagging the file, so it is most likely a false positive. For more detailed instruction on how to make the file an exception: https://steamcommunity.com/app/4025700/discussions/0/798963496102520875/

[mild sail]

ohh oki thank you, i'll try that

[dawn umbra]

This is very strange. I usually log in at 3 AM PST (current time for me) to do the daily quest refresh. It has not refreshed today. Anyone know why??

[half onyx]

Having a small issue with the resident quests didn't refresh? Could it be a bug?

[lilac summit]

nothing reset for me today either

[hearty pewter]

Daylight savings started yesterday, reset at 7am EDT
@lilac summit

[dawn umbra]

????? That’s so weird. Why not just keep it at 3 am 😭😭😭

[lilac summit]

not me looking up EDT because i’m mountain time

[hearty pewter]

Daylight savings time

[woven hemlock]

The server time didn’t update to match daylight savings — it’s America that changed it’s timezone, not the game haha

[lilac summit]

guys why didn’t anyone just say mountain time instead of EDT?😭 the in game time is EXACTLY mountain time and i’ve been looking up edt this whole time confused

[next anchor]

Ok so no reset yet cuz of daylight saving?

[hearty pewter]

Server is based off of UTC -5 which relates to EST. Now that daylight savings happened, technically its the same time as CDT

[next anchor]

I’m confused why reset at the time it was suppose to yesterday but today it’s not when the time changed yesterday

[lilac summit]

i’ll act like i understood that ngl

i think i understand. daylight savings in heartopia = switching to regular mountain time hours ?

[floral plinth]

i wish i opened this thread before i repaired my game

[hearty pewter]

I feel for you

[upbeat sigil]

is anyone not being able to talk to any NPCs i tried reseting and it didn't help 😔😭

[azure juniper]

So what time do the daily’s reset then 😭😭 sorry im a lil dumb xD

[floral plinth]

7AM

[hearty pewter]

@white warren weird link in here

[azure juniper]

Ty hunny

[mild sail]

oki i think its fixed, tysm Falling!

[paper axle]

Did they change it? Mine still says 6am

[hearty pewter]

America servers are off due to daylight savings

[faint prairie]

I am trying to log onto heartopia website with my steam account. they say my account is not register yet. Why is that?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[west mirage]

So there is no Steam acc option once u open the game, after u bound with google acc u cant bound to another one therefore I can’t access to my acc on my phone. Can u guys help me, pls? Thank you!!!

[limpid dragon]

accidentally saved 2 identical plots, if i delete 1 will they both be deleted??

[idle quartz]

i was playing just fine and then i took out my fishing rod and now i cant move?

can anyone help?

[woven bridge]

ull have to sign in with the linked google unfortunately

i wish i knew beforehand that unlinking is impossible too

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[west mirage]

Does that mean different acc? I have to restart again?

[woven bridge]

whatever u linked while playing on steam: login with that

[slate lantern]

do u have a controller connected?

[west mirage]

I linked on Steam

[woven bridge]

yes, to what
google?

[west mirage]

I can’t link another while link on Steam

I did logged into Google acc but it won’t let me link to it

[woven bridge]

-# god i hate language barriers

so... u didnt link anything? whats ur account bound to then

[west mirage]

Steam

[woven bridge]

u cant link to steam, u have to pick one of these

[west mirage]

I logged it with my Steam and it won’t let me link with google

So u can’t play on mobile while u logged in on Steam

[dull sigil]

No it won't. Think of it as creating a folder, you just made a copy of the folder. If you delete one, the other one would still be there.

[west mirage]

So if I logged in with google does that make me a new account?

[strong juniper]

its 2:30 night in game watch time to reset for asia, you can search for others!

[west mirage]

I did on my pc

[azure juniper]

Ty hun

[woven bridge]

then log in with what u did on pc

[dull sigil]

I am playing on my PC(steam) and phone. They both using the same google account. It should be able to let you play

[woven bridge]

even if ure actively online on one device and log in on the other is just kicks u out on the one device

so it does work as long as u login into the right account
same google, same apple same facebook

[obsidian ridge]

Is there any Mod or anyone that can help me I have been waiting the whole day for a mod or someone too help me

[dull sigil]

None. Discord is a community, the mods you see are just here to organize the server. If you need Devs. email them

[west mirage]

Okay, thanks!!

[delicate shadow]

where is your question?
we have bare few people answering questions here if its about technical help
if its about game as quests or other play can ask in #gameplay-help
and if its have something to do with discord matter use @twin yacht

also can contact in game support both #technical-help and #gameplay-help matter

[west mirage]

It made me a new acc, it’s the same acc I used on steam

[strong junco]

Anyone else’s cat refuse to get off their head lol

[delicate shadow]

can try enter/exit build mode, switch town, reset game

[west mirage]

Imma just stay on pc

[dull sigil]

Check again. Because the game creates an ID on every account made. If it let you made a new account then the email could be wrong

[west mirage]

It’s fine I’m just stay on pc. Thanks for the help!!😭🫶

[dull sigil]

Okay, sorry that it didn't get resolved.

[west mirage]

Thank u!!!☺️ 🙏

[valid cloud]

I’m currently on the Astralis in Forest quest and I have to find the “energetic friend.” But when I got to the spot where it’s supposed to be there’s nothing here. What do I do??

[delicate shadow]

if you logged in with same account in same server and it created new account- contact costumer support in game for a fix
it happens often when people wanna play on few devices

[west mirage]

Okay, I will try. Thanks

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[delicate shadow]

switch town and go to same spot (spirit oak place)

[valid cloud]

Tysm that worked

[sleek patrol]

hey chat. am i missing something or can i just not buy the items in the weekly selection????

[limpid dragon]

oki i trust u

[delicate shadow]

just press on price (every item individualy)

[sleek patrol]

ty! i was looking for the little buy button that usually pops up in the corner lol

[delicate shadow]

yea on this shop its a bit different

[final stone]

where do you report bugs

[dull sigil]

Thank you. But if it really is making you anxious. You can try making a different layout, make a copy of it and delete that.

[delicate shadow]

report bug in game use picture
other than that you can double check maybe we can help in #gameplay-help or #technical-help because most of bugs is known and get fixed just via entering/exiting build mode, switching towns, reseting game or using wrench button in log in screen

[final stone]

i adopted my dog and cat at the same time and it took a picture of my cat as its icon and ever since it's been stuck like that on my dog

i dont know how to fix it if its possible

[delicate shadow]

for this one try out steps which i mentioned, if it wont help then contact costumer support in game

[fallow onyx]

does anyone know how to get rid of the red dots?

[alpine lintel]

Please help!!!!!!!!!! :'( why does heartopia on my computer keep failing to update :(

[delicate shadow]

for friends try click on every friend, for pets scroll down and check also maybe heres any red dot, in any case also press every single outfit
for comminity it seems its bugged for some people

[flat tendon]

Can someone water my flowers? SEA server

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty saffron]

See if you are tracking that cat (the circle next to their name)

[limpid nimbus]

Hi everyone! Need some help on the bizarre mushroom task pls:

• I’ve collected one with the auto-track from the task when I first got it
• I’ve sold this mushroom accidently
• Now when I hit « track », it doesn’t work anymore, no path is shown 😢

How can I fix it? Thank you!

[dusty saffron]

For the socials, click on all the icons. You can try to click the clothing for the animal too. The friends one bugs out a lot but scrolling down to that person and selecting them ✨ sometimes ✨ works

[zinc shore]

I renewed my gilded acorn but didn't receive any hearts. How do I report it? Thank you

[dusty saffron]

You might be stuck until another one spawns. 😭

[limpid nimbus]

Nooooo 😭 what’s the frequency of it spawning?? It’s been a few days now 😔

[final stone]

nooo im tracking the dog but even when i log out and log back in, its still the same picture for both

[dusty saffron]

Sorry, no idea. There should be a ton of hearopia guides on Google.

[idle relic]

Does anyone know what level or criteria my friend needs to meet for me to send him a pass?

[limpid nimbus]

It’s okay, thank you for your help! 🫶🏼

[rustic quiver]

level 3 friendship

[oak fulcrum]

its snowing in my house :0

[delicate shadow]

wait till game fully loads or switch towns

[oak fulcrum]

went into build mode and back out and it fixed

[plain bear]

what happened to the mlp trading badge channel? i have so many doubles and i need three more to complete the whole thing, help?

[static vigil]

Hello, is your purchase issue already resolved? how long did the game ppl take to fix? I need answer to this question also. Thank you.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[novel escarp]

about the insect catching hobby: following logic the double catching modifier on level ten should increase from 6% to 8% right? pls tell me that's only a typo

[kind night]

Reposting for visibility: Has anyone managed to run this game in Parallels on Mac?

[plain bear]

you're trying to game on a mac?

[kind night]

I am wanting to in the future.

Much more portable!

[plain bear]

Thats not what apple made them for sadly. I'd recommend a gaming laptop if you're looking for freedom in where you play. Asus is what i have.
when gaming on pc you usually avoid anything apple or acer. theyre meant for office work pretty much.

[kind night]

People have had a lot of luck playing on Macs, especially on the new Apple Silicon.

I already have a gaming PC but I want something to play on the go.

Parallels runs Windows on the Mac hardware through something called a "hypervisor".

[dusk hollow]

I think am stuck and I need help

Look at the and look at the dirt

Question *

[signal spruce]

hello so I was wondering if anyone knows how to open a ticket like in game.

[deep marsh]

It's snowing, so the planters are automatically "watered" from it. I suggest to water your neighbor's crops instead.

[timber trellis]

Hi guys supposedly earlier today i was gonna order my third order since this opened, when i bought my second order that arrived earlier and started the new order(supposedly my third) i did not get the green ticket in order to start new order, i asked others they said the ticket have chances which i kinda dont get.
I just wanna ask

1. is there a limit to ordering weekly
2. does the green ticket chance, do we get it where, is it the weekly quest or normal daily

[robust nebula]

Anyone else had this.. err.. glitch? Happened twice

[dusk hollow]

Thank tou 😁

[orchid verge]

hey got the same thing, am here for that too qwq

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

1. Haven't seen anyone say yes or no yet

2. Daily resident request gacha balls
   @orchid verge

[hearty pewter]

Watch, settings, account management, support center, headphones.

[hearty pewter]

Usually caused by moving or emoting prior to the animation ending. Its a known glitch

Press and hold on the items

[boreal sequoia]

elloes, my hats/headgear doesn't seem to want to load in anymore on my character.
They show up just fine in mirrors or in the Dress-Up section, but otherwise they don't seem to want to show up. Restarting hasn't helped thus far

[trim cloud]

Hey guys, where can I go to get this fixed?

[frosty brook]

I tried placing this item down, but it doesn't show any visual. Tho, I could interact with it. Tried relogging, but still no visual.

[trim cloud]

I fixed it once by moving it in build mode

[frosty brook]

Can I see how it shows when placed? I still have no visual on it, even from playing with it in build mode T__T.

[hearty pewter]

I think many research lab items are having visuals issues right now

[trim cloud]

Its possible your bug and mine were different. I just went to build mode, moved it over, then moved it back in place. It showed up when I left build mode. If that didnt work, I dont think im much help... sorry ._.

[placid vessel]

im stuck on a quest. no matter how many ways i place the furniture set it doesnt work

[worthy cairn]

Hello. My friend’s house load is at max while mine is still at kinda far. its weird because when we compare the count of materials, it says i have more, yet i have lower load? is this a bug or how does the load work?

[frosty brook]

Can I see what it looks like? Might have to place it while waiting for the fix. So I don't have to forget about it later.

[trim cloud]

I dont have this bug right now, Im not sure how I can show you 😅

[frosty brook]

I mean, if it shows in your build, you could send a photo of it. I just need a reference of what it looks like visually. Thank youuu.

[trim cloud]

The item did not show up in build mode, so when I was moving it, I was basically moving 'nothing' (i couldnt see it, but I can move it). Only after moving it in build mode did it show up when I leave build mode

[solid epoch]

I have a bug where I cant type in the book publish tagline

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[azure lava]

how to retrieve an account? I reset my computer and now when I am logging in it doesn't detect any account

[static vigil]

Hello, anyone here encountered purchase issue? How long did the game support take to resolve?

[worthy cairn]

can someone help please thankyou

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[reef sable]

Relogging/Changing town doesn't work for me. My recorder is still invisible.

[cobalt gull]

Hello! I was just wanted to ask something.. Is it normal that you enter your town in Heartopia and it asks you to change region time to your actual region? It's just that it happens to me and I don't know how to change the time of my region.

[primal cedar]

Anyone having this bug where it's tracking the winter bird event but i haven't actually pressed "track"

[mystic granite]

Hey! I have a problem with eset antivirus and heartopia. What I’m supossed to do?

[woven hemlock]

Help! I can’t get into Heartopia due to infinite loading / my antivirus is flagging a file!

• If your antivirus is flagging a file and deleting it, you can try (on Steam) verifying the integrity of the game files, or (on your antivirus) making the file folder an exception to let it pass through. This is of course done so at your own risk, but not all antivirus are flagging the file, so it is most likely a false positive. For more detailed instruction on how to make the file an exception: https://steamcommunity.com/app/4025700/discussions/0/798963496102520875/
• If you’re stuck at infinite downloading (on Steam), can try to repair file/verify integrity of the file
• If the downloading is taking an abnormally long time (on Steam), can try to change the Download Server to a different region. #technical-help message
• There are a few other suggestions that have worked for others, so try searching up in this channel

[woven hemlock]

It might be auto-tracking because of a quest or something else, usually you can tap the logo to untrack it, but if that doesn’t work, check your quest list to see if it’s asking you to join the birdwatching event specifically

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Hi meow bot

[woven hemlock]

What error message are you getting?

[humble dirge]

I have a small problem: I haven't been able to redeem codes for 2 months, and another issue is that not all the birds from the event are showing up for me. I thought it was because they had a low probability.But seeing that other friends of mine are getting those birds, I'm not only missing out, but I've been going through the whole event and a specific bird has never appeared for me. I don't know if it's just me, but there's not much time left and everything... I couldn't watch this game time and there are only a few days left and I feel frustrated.

[woven hemlock]

Which bird are you missing? If it’s the winter mandarin duck, it only appears in the third phase

Do you need help finding where to redeem codes, or you go to redeem and it fails?

[woven bridge]

really? i saw it randomly too
outside event

[woven hemlock]

The mandarin duck? There’s multiple winter ducks

[woven bridge]

yeah, i was heading back from the clothing store back home and it caught my eye cause it looked different than what i already had

[woven hemlock]

Visual bug happening to everyone, can report it to the support center

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[humble dirge]

I know how to do the redemptions, but it won't let me. It says I've exceeded the limit, and well, I waited, even though I haven't redeemed any codes since January and it's already March. As for the bird, they sent it, okay, I understand.

But AMI didn't even appear for me in the third phase, even though I log in every day and do my missions and events.

[woven hemlock]

Interesting, everyone’s been saying it’s only during the third phase. Maybe the chance of it appearing in the wild is just really low?

[woven bridge]

possibly? maybe its just a bug of others being inside the event and i just saw it too?
though it shouldve put me in the event then, no?

weird thing then anyway

[woven hemlock]

When games generate a code, there’s a total limit of how many people can use that code, so even if it hasn’t reached the deadline yet, the code might have been used up already. It’s not saying you personally reached the limit of how many codes you can redeem. Try the more recent codes, as those are less likely to be expired, and make sure to copy paste the code exactly as written

[woven hemlock]

It usually takes them 1-2 business days to get back to you, but depending on the billing issue, it may take longer to resolve

[fathom path]

So my Friend cannot login to heartopia using any source at all (Tap Tap,Steam,Google, Anything) using the Site download/taptap/Steam app download....
Any ideas on how tf this can be fixed?
We have tried ad blocker disable and login confirmations and several other of the "Common" solutions and fixes we have found...
Even Reinstalling/Repairing the installation doesnt work...
Any ideas?

[woven bridge]

what kind of error does it give?

[woven hemlock]

Double check your log in details, especially if you have multiple emails. It might have logged in with an email you weren’t expecting, so try all of them to see if any have an account attached

[woven hemlock]

Is it taking them to the website to log in, but then doesn’t log them in in the game?

[fathom path]

First time said "Connection failed" and when you manage to get character creating it says failed to upload profile picture and finally "failed to login to town"... So we have gotten 3 different errors after 30+ total attempts to fix this

[static vigil]

Mine has already been 4 days tho, I just did not receive the red heart diamonds I purchased, and I already submitted their requested information.

Thanks for your response.

[fathom path]

It did this a few times and it STILL fails...

[woven hemlock]

If they’re having trouble with website logging in, try this:

Help! I logged in through the browser, but it’s not logging me in in the game.

⭐ Check your browser to see if your location is turned on + if you have popups enabled!
NOTE: If you are using Brave, you'll need to click the shield icon! The browser flags the pop upand doesn't let it show up at all
You can also try setting a different browser as default — Google Chrome seems to have worked for a lot of people

[woven bridge]

opera seems also valid
even with blockers

[fathom path]

Tried this and it didnt work

[warm saddle]

Why does the bug event kick me and tell me I was AFK, when I was not, I was collecting bugs, and was almost finished!

[fathom path]

We tried different browser AND the popup bit and all

[woven hemlock]

If they’re having trouble with the connection, it’s usually a problem with the game’s optimization and not with your friend’s network. Your friend could try the network tips we have to see if they help with those bugs

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[fathom path]

We are on the SAME network and i can play just fine and all the other steps for updating and fixing have been attempted already...

Like i said we tried all the usual fixing attempts...

[woven hemlock]

Just because someone is on the same network, doesn’t mean the game will find it. Like I said, the game is not optimized well, so even if it works on one device, it could fail on another

I’m also not 100% sure what error your friend is getting, it sounds like there are several different errors? You said they can’t log in, but they were able to reach the character creation page?

[fathom path]

Creation? yes... anything ever beyond that point fails outright saying "failed to connect to town"

[trail plume]

I was fishing, and at the end of the fishing session, my character completely froze up, and now I can't move from there.

[woven hemlock]

Can you screenshot or take a picture of the page they’re getting stuck on and send it here?

[trail plume]

I am at the East Sea on the map

[radiant basin]

Every time I play now my cat keeps popping up with a notification that "Something is off with this kitty right now." I've tried going in and out of build mode, exitting the game, and playing or cleaning her to fix it. But honestly I don't know what it means that something is off with her.

[woven hemlock]

Can you try teleporting to a different town to see if it clears the bug? You can either jump to a friend’s town from your friend’s list, or go back to the start screen and pick a different town in the windmill logo next to the start button

[fathom path]

We need a few moment to launch the game again...
Food arrived so we are a little busy eating at the same time lol
Ill send images in a few moments

[woven hemlock]

Unfortunately I don’t think #gameplay-help knows either what that message means, but can ask there

[woven hemlock]

Unfortunately for billing issues, will have to go through support. They don’t respond back quickly over the weekend, so you can ping your ticket again to see if you can get a faster response now that it’s the weekday

[distant turret]

hi, my character freezes completely as well! It's every time I use my fishing rod! It's been happening since yesterday. I relog and even go to different towns. But when I use my fishing rod again, I freeze.

[woven hemlock]

Try switching towns and see if that helps

[static vigil]

Ok, I will ping my ticket again. Thank you.

[woven hemlock]

Your friend most likely used furniture that have a higher individual load. Not all furniture are load-weighted the same; for example, a lot of the furniture from the current treehouse banner take up a lot more load than expected

[woven hemlock]

Can you show the quest and the furniture set you’re trying to place?

[woven hemlock]

Send it to their support center, there’s a few items that are visually bugged right now

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[tawny flame]

I tried logging into my heartopia and it keep saying update available and it keeps on loop like that even tho i have my steam heartopia updated already

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[distant turret]

ill try that thank you!!

[languid roost]

Some of my items went back for me to purchase again. I already bought this and some of pajamas

[limpid dune]

the game just updated and everytime i try to play it tells me to update the game, help

[woven hemlock]

Did you get the stars back?

[primal cedar]

I don't have any quests for it unfortunately, i've checked already lol. i tried to "track quest" and press stop tracking and did not work. oh well

[scarlet citrus]

SAMEEEE!!!!

[limpid dune]

YOO TWIN

[scarlet citrus]

Hopefully they get it fixed

[limpid dune]

I even tried uninstalling the game, did nothing

ima keep trying

[scarlet citrus]

let me know if you get it fixed and HOW! Did u try the little repair button on the top right when you open the game?

[limpid dune]

nah im doing that now

[languid roost]

I don't know I never even memorize how much my stars if they even back the stars, should have some letter from them or notif if they do that

[rose orchid]

Is anyone having an issue where it says the update is unavailable and to restart the game? I did it twice and I'm reinstalling now before I try the in game repair function.

[limpid dune]

yup me too!

[tawny flame]

I need help please i tried logging in to my heartopia and it keep saying this (i have my heartopia in steam) i already updated it and it keep saying this until it's gonna keep on looping. Anyone can help?

[rose orchid]

Same issue here

[limpid dune]

bro i did the game repair for nothing?! 😭

[rotund dock]

its same for me too if u get the solution pls tell me

[rose orchid]

Reinstalling is taking so long-

[gusty fjord]

same issue\

[limpid dune]

pointless, i've tried it all

[jagged hazel]

ive uninstalled and reinstalled after updating it and even restarted my pc and nothing

[scarlet citrus]

there will probably be another update to fix the update

[nimble tendon]

I seem to bbe having the same issue here, I cant get into my game

[dull copper]

I keep having the issue of my cat blocking my stove and it ruins all of my dishes 😭

[limpid dune]

yo did they cut us off 😭

[fathom path]

These are some of the stuck spots but not all of them...
We have been fighting with this for a couple of HOURS

[nimble tendon]

I have restarted my game 3 times & that didnt work so I restarted my pc & still not working

[copper badge]

yeah im having the same problem

[gusty fjord]

i tried everthing i can think of still not working, i need to change out my crops vv

[outer hull]

Oh okay it's not just me lmao

[tawny flame]

Could be heartopia issue then?

[rose orchid]

Has the update issue been reported to the devs yet?

[nimble tendon]

same lol, I still getting the same msg

[stone ice]

It didn't let me log in on my computer, but I could log into my phone just fine.

[scarlet citrus]

how to you report?

[tropic crest]

my game doesnt work on my pc

[rose orchid]

I'm not sure, just started playing yesterday

[sweet niche]

The weird part is its working fine on mobile but steam keeps giving me that update pop up no matter what I do

[stone ice]

If your PC isn't working, try your phone.

[outer hull]

Samee

[heady briar]

Hey, my game wont open. Says its not updated but steam doesnt have an update. I just started my pc. I heard some other people have been having issues with this, has there been a resolution? can someone point me to where?

[tropic crest]

i restart like 2 times

[stray axle]

Look like it's just a PC issue cause it's working on phone

[limpid dune]

so fun

[ocean gyro]

same problem over here

[heady briar]

Oh no, is this a problem that just happened?

[tawny flame]

So u guys think it's pc issue in heartopia??

[copper badge]

i think so

[stray axle]

yup

[gusty fjord]

has to be

[limpid dune]

sb dm me when its fixed pls... but yeah it most likely is

[heady briar]

Ahh I was hoping this was solved already, i saw someone with this issue yesterday. ;w;

[sweet niche]

Has anyone tried launching it from tap tap instead of steam do we know if that works?

[gusty fjord]

yesterday ;-;

[limpid dune]

YESTERDAY?

[storm gulch]

same problem here

[heady briar]

i should clarify, that it might have just been a similar issue but yes - dont panic yet ;w;

[ocean gyro]

ive got a steam patch and then it went broke

[limpid dune]

lol i was on yesterday...

[storm gulch]

same

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[gusty fjord]

it worked for me around 1am est

[heady briar]

my steam auto updates so i didnt even notice there was one

I was on yesterday as well, but i frequent the discord alot to try to help people. I remember seeing people couldnt get in .

[outer hull]

I did get a 6gb update today on steam but now it won't let me in

[polar summit]

I can't play eitherrrr

[gusty fjord]

[marble acorn]

I play on pc and I went to hit repair. I thought it might fix but stuck on 100% :c

[weary iron]

help

[pulsar bane]

same here. i've been repaired the file using the "repair button" too. and it didn't work. still got the same issue

[gusty fjord]

i think everyones having that issue rn sadly

[sweet niche]

same here new loading screen tho so maybe it is an update?

[mighty gate]

My guess is that PC version accidentally got the next update pushed and that's why if you update on PC, you can't connect since there's a version mismatch

[merry patio]

no, the loading screen is what u get when u first get the game

[tame nimbus]

same here, I uninstalled and reinstalled and it still won't let me in

[sweet niche]

idk then lol hopefully they fix it soon

[hollow bough]

are they aware of the issue already? how do we make sure they are working on it

[rose orchid]

I reinstalled and then tried the in game repair, it's downloading an update now, will tell if it works

[radiant lantern]

Oh, so it's everyone. Cool!

I'm gonna not worry about it and play something else today.

[rose orchid]

Nope

[gusty fjord]

id like to know this aswell

[heady niche]

hopfully they'll fix it

[brittle parcel]

i cant get in to the game. i keep getting the message to restart for an update but i have donw the update

[radiant lantern]

I'm sure they're aware by this point, it seems fairly widespread.

Give it a few hours.

[red iron]

Same i cant get into the game after the update

[radiant lantern]

It's probably everyone, I haven't heard of anyone NOT encountering this issue yet.

[brittle parcel]

my bestie has been on for a while

[teal fulcrum]

I downloaded the game again on Taptap instead of Steam and it works there on pc!

[radiant lantern]

Possible that if you were already online, it's not a problem yet.

[tight beacon]

came here to see if anyone else was having this issue and at least im not alone i guess

[marble acorn]

so i was able to log into my phone so it just pc

[lofty bloom]

Hii, I was about to report the connection issue but it seems we're a lot with it

[sweet niche]

seems just steam someone said tap tap is working im redownloading on there now

[eternal onyx]

I hope it won't be a new code but a rainbow day to make up for this mistake

[pine granite]

Oh good. It's not just me. 🙂 Glad this is a known issue, and should hopefully be resolved soon.

[woven hemlock]

First image is saying network error, but it looks like you got it working in the second image. Is that correct?

The third image says “can’t find player information”. This is a common error message if you game is having network problems tbh

I’m not sure what error you’re trying to show me on the third one. It asks you to confirm logging out, and it looks like in the fifth image is you logged out?

[rose orchid]

Devs are working on fixing it!

[tawny flame]

i tried opening the second pc to my bf and his heartopia account it give me an update too on steam 🤓 and i already know whats gonna happen next 😭

[tawny flame]

where is this?

[runic blade]

Pinned in #heartopia-only

[viscid sage]

thank you will try this

[woven hemlock]

My guess is your game didn’t save your gameplay from when you purchased the other items — if it didn’t save, then you would already have the stars in your balance and the game would have no reason to give a notice

[sweet niche]

so for anyone thats curious tap tap DOES work to launch heartopia on pc

[woven hemlock]

Go back to start screen, click repairs in top right corner

[heady briar]

Is there a way to go back to the previous update on steam or would I have had to backup my files previously?

[tawny flame]

so it just steam issue

[woven hemlock]

You may have an invisible cat on your head, try going into build mode for a few seconds or switch towns to yeet it off

[stiff lily]

https://tenor.com/rkyWFKe4sRa.gif

[woven hemlock]

You should be able to go into build mode for a few seconds or switch towns to clear the glitch

[drowsy fractal]

hi! im not sure if this is a worldwide issue, but im tryin to play and it keeps sayin to update the game, which steam did update it but it still says i need to

[trim cloud]

THANK YOU

[tawny flame]

steam issue girly we all steam players experience it

[drowsy fractal]

so steam broke it, lovelllyyy

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[solid epoch]

oh im updating it what do i do XD

[amber light]

omg thhank you so much for this

[heady briar]

Anyone know? I dont have enough knowledge of this stuff :<

[tawny flame]

nothing actually 😭 all we gotta do is wait and pray it will work soon

[languid roost]

U mean some of I purchase never even saved there's no even save button there the bear pajama it's gone I never even used the time I was bout to use it it's gone

[solid epoch]

[boreal sequoia]

Woah, that would be quite interesting hahaha
thank you so much for the reply! I'll check it out

[woven hemlock]

#1474630074291458168 was changed to a forum a while back

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Level 3 friendship

[woven hemlock]

Bizarre mushrooms spawn via random chance, there isn’t a guarantee there will be one in the town. I think you got really lucky with the quest

[lone wagon]

Tips: Dont update... Yet

[woven hemlock]

Check your dress up tab or wardrobe to see if the things you bought are there

[unborn coral]

are you guys having a problem with the game? I updated on steam and now I cant play

[drowsy fractal]

mhm all steam players

[lone wagon]

as i said.. Dont update Global servers are down after the update

[pallid schooner]

So uhm.... we're all just kind of lost at the moment? 🙃

[drowsy fractal]

sadly yeah fun times!

[lone wagon]

Ecsept the american servers

[drowsy fractal]

america servers arent workin either, i cant get on to anything

[languid roost]

Imma said it again it's gone there's nothing

[heady briar]

Is there a way to go back to the previous update on steam or would I have had to backup my files previously??? Ive literally asked so many times and no one even has an "idk" ?

[lone wagon]

Litterly just checked it worked fine for me

[past yarrow]

i was about to post that update doesn't work but looks like it doesn't work for EVERYONE lmao

[drowsy fractal]

must be a pick and choose then, i cant do anythin

[lone wagon]

RIP D:

[woven hemlock]

Steam Players unable to play is a known issue

From a moderator:

If anyone is having problems with steam and would like to help the devs troubleshoot the problem please refer to this thread:

https://discord.com/channels/1128257488375005215/1480655955825000618

If you do not feel comfortable with publicly sharing your information, please wait for modmail to re-open. Thank you so much for understanding**

[tranquil nexus]

steam doesn’t work after the update but mobile does for some reason

[pallid schooner]

Let's all have a moment of silence for all the pets and town animals that are starving while we wait for another update...

[lone wagon]

Saw it but its not a steam problem, just staff that doint want to admit its a game server problem

[warped tree]

OMG why PC players are having the problem!!!

[craggy gyro]

yeah the game says that it needs an update and requires a restart, however after i resatrt it it says the same thing. I tried to verify the game files and it still says the same thing

[heady briar]

Its steam players

[runic blade]

It is a steam only problem.

[undone sorrel]

whats wrong with the steam version wth

[runic blade]

I got no problem on mobile

[woven hemlock]

Then my guess is that the purchase from before didn’t save. You could try restarting the game to see if it’s a visual bug, but most likely you’ll need to repurchase it

[drowsy fractal]

steam broke it

[warped tree]

I don't like playing on mobile

[lone wagon]

Still, its the game,. its not like steam has issues with any other game.

[heady briar]

Yeah I just logged into mobile fine. Its a steam issue, so repairing the game wont help

[runic blade]

We think steam got an unreleased update, i dont know but its only steam that got the update

[past yarrow]

All that's left is to wait ig?

[heady briar]

Steam has issues with games all the time, updates like this have happened in multiple games Ive played. Pretty common for some weird stuff to happen especially when you play MMOs

[rocky zodiac]

anyone know how to solve this? i've already tried to use repair, verify the integrity of the file and i even tried to move it to other drive.
by the way i am using steam.

[drowsy fractal]

yeah, we're kinda at an impasse right now

[craggy gyro]

we have to wait for now. tried the same things still doesnt work
mobile works tho from what people say

[past yarrow]

does TapTap work?

[woven hemlock]

The game is working fine on mobile

[lone wagon]

Yes its not what i am saying, i am saying just becouse its a steam based problem dont mean steam is the problem.. Not steam that need to fix this, its not us, its the devs

[woven hemlock]

Dude the devs are literally trying to figure out what happened, we’re not saying it’s a problem steam has to fix. We’re saying it’s only happening to steam players

[rose orchid]

devs are working on a patch for steam now, we just have to be patient

[lone wagon]

Then we agree xD

[past yarrow]

literally thats what they said

[drowsy fractal]

well since we're stuck waitin, hows everyones day lmao

[ocean jungle]

hello. so i updated the game today on steam. and its still saying once i open the game that i need to update it again. i have uninstalled i have reset steam and still its not letting me get on

[woven hemlock]

They responded back to my message as if I said something different previously

[past yarrow]

noted, mb then

[woven hemlock]

Known issue for steam players, devs are trying to figure it out

[runic blade]

@eternal solar

Help chat aswell

[limpid dune]

so they've apologized..? what more do you want? they've already taken down the seen entierly.

[lone wagon]

shheeesh they trying they best, learn by doing you know xD

[woven hemlock]

Man are people trying to get the discord shut down or something

[limpid dune]

true

[fervent kayak]

Came for tech support. Got weird tea xD

I assume they're working on the (Please update your game) issues?

[eternal solar]

and handled lol

[woven hemlock]

yes

[drowsy fractal]

yes devs are workin on a patch for it currently

[ocean jungle]

ok thank you

[limpid dune]

Yes! they are working on it now :D

[lone wagon]

Modders be like " "

[fervent kayak]

Thank yall ❤️ ^_^

[jade python]

I just arrive for that. I'm glad it wasn't just me

[rocky zodiac]

Kindly notify me after they fixed it, i am tired of restarting the game🙏

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to figure out what happened

From a moderator:

If anyone is having problems with steam and would like to help the devs troubleshoot the problem please refer to this thread:

https://discord.com/channels/1128257488375005215/1480655955825000618

If you do not feel comfortable with publicly sharing your information, please wait for modmail to re-open. Thank you so much for understanding

[languid apex]

i'm so glad i put my gmail on it so i can do mobile, i felt kinda silly doing that but now i'm so glad

[rough flame]

Is my game bugged? I restarted my PC twice and used the game's repair tool, but this message keeps appearing. I uninstalled the game, and the error persists. What should I do?

[jade python]

this is a Steam issue. Devs are already working on it. it works on Mobile

[rough flame]

oh

[tawdry nexus]

i had the same issue, came here for help but saw people talking about that. reduced to playing on mobile for now. kinda sucks

[reef sable]

So we're all having the same issues here

[eager oyster]

So im not the only one having issues

[tall laurel]

Glad to know I'm not the only one and dev are working on it ❤️

[woven bridge]

~~pc port not that great anyway ~~

[eager oyster]

i was honestly scared for a second something was wrong with my download or pc or my connection to servers or something

[weak quarry]

this is happening to me too. i've restarted a bunch and I reinstalled the game too

[languid apex]

yup steam is having an issue right now. we just gotta wait. i have on mobile so i can play that way, but it stinks

[tawdry nexus]

how so? i prefer playing on pc for any game

[woven bridge]

same, but its basically mobile controls with some minor adjustments. not enough for a good port

[pallid schooner]

We should start sharing a welcome to the waiting room message in here with everyone slowly joining us being lost

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

[tawdry nexus]

oh i absolutely agree with that. some of the controls are awkward. like not being able to hold down the f key for expanded watering and seeds. they do need to polish it for pc

[split basin]

i been playin all day just fine weird

[woven bridge]

good day to be done playing and going sleep while others struggle /j

[split basin]

just did that rubber duck obstical in 15 seconds.....took me the whole time of the event to do tho xD fr the camera settins need to be a little better im tired of havin to double click then hold to just turn my camera

[eager oyster]

Im done with everything for the day too, i just wanted to look at my reading nook 😢

[static cave]

Pls nooo this is my autism comfort routine i feel vulnerable 😭

[delicate elk]

Is there seriously no way to play it on bc without steam? I have linux so I can't do the windows download.

[junior gate]

what happen, i try to reinstall the game, but still same

[tawdry nexus]

from their launcher

[woven hemlock]

Steam and TapTap are the only ways to play on PC yeah

[buoyant tulip]

.

[static cave]

Its a known issue to steam apparently. Im stuck here too

[woven bridge]

emulators ig

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

[wicked bough]

Is it only me?? or is someone out there have the same issue ..

[junior gate]

alright, thank u

[frank finch]

no its me too 😭

[bronze canyon]

this is happening to me as well, i tried checking the save files within steam and everything, tried re-starting my computer etc, still says this every time i open the game and closes it

[woven hemlock]

Ty for confirming, wasnt sure if i should add that to my post

[static cave]

Do we know if there is any time this will get fixed by the devs?

[wicked bough]

steam issue or Actual hato issue?

[frank finch]

i went to my bf and said "babe my games broken🥺 " and he came tryed to fix it then hoped on the dis to look and see if there was more going on

[bronze canyon]

idk, i submitted a ticket, hopefully they are working on it

[languid apex]

devs are already aware and working on it, it seems to be quite a lot of people affected

[ashen cloak]

I thought it's just me. So many people have the same problem

[static cave]

Oh id like to submit one too if that could help everyone involved

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed

[bronze canyon]

perioddd, the more the better honestly

[static cave]

What time was this? Im in utc+1 time and bad at math lmao

[fair drum]

Same thing!

[woven bridge]

the devs are already aware, unless ure able to contribute any new clues its just gonna clog up the ticket system

[woven hemlock]

USA PST, so about 20mins ago

[static cave]

Oh thank god i thought like hours at first. Would it help if i also submitted a ticket or would that just add to the pile so to speak?

[nocturne chasm]

oh good to know in not the only one.. thats why i joined server tho

[woven hemlock]

Unless you have anything notable to contribute, theyre already aware and working on it. A mod already confirmed it’s happening to all steam players

[static cave]

Apologies i did not see this reply before i asked this again

[frank finch]

for real like im just a gilr idk how this stuff works the only thing i know more them my bf is minecraft but thats on a whole dif thing then steam and i mod my mincraft so much my computer cant run anything else till i get rid of some mods

[nocturne chasm]

anyway thank you for info!

[fair drum]

Yup I was like babe fix itttt hahah

[fathom path]

Whats up the the game saying it has a new version but a new version doesnt exist?

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
-# check the pins in #heartopia-only for the latest information

[frank finch]

frrrr 😭

[pallid schooner]

Y'all just grab a coffee and take a seat, we're all lost here, our pets and animals are starving but there's nothing we can do but wait for the devs to fix it Imagine us being in a broken down ride in Disney "remain seated and stay calm at all times, help will be with you shortly, thank you"

[tepid palm]

game works on TapTap launcher for PC

[fathom path]

Extend your even another 10 days because a bunch of player cannot even PLAY

[woven bridge]

@woven hemlock should probably add this to ur banner too before people go trash up the tickets with 200x "steam dont work 😔"

[coarse ledge]

i hope this gets dealt with soon!

[woven hemlock]

My banner will be so beautiful by the time this is fixed

[tawdry nexus]

its not too late to delete this

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[frank finch]

ima start sticker booming my pc or ima play re2-re9 😭

[shut grove]

god i thought im the only one who cant play in steam

[merry perch]

I can't either

[flat tartan]

omg i believed i was the only one :)))

[woven hemlock]

It’s steam telling you to go touch some grass /j

[frank finch]

i could play on my phone and just plug in my controller to my phone but im to lazy for all that my controller is already pugged in to my pc

[digital vortex]

I genuinely thought I broke it 😭

[merry perch]

Im reinstalling the game rn to see if that helps

[fast river]

i updated it and its telling me a update is available lol its terible

[midnight egret]

it doesn't help

[woven hemlock]

The game isn’t controller-supported, so using a controller will create bugs no matter what

[digital vortex]

Did this twice and same thing

[pallid schooner]

Lol we'll see you back here in 5

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[midnight egret]

i've reinstalled and verified the file integrity it's just a issue the devs will have to fix

[frank finch]

ive done it on my phone before its just 3 bottens that dont work

[reef marsh]

How long until the fix is done? I really need to go plant my grapes! 😭

[soft bone]

okay so it happens with you all

[tawdry nexus]

guys just play on your phone if youre that addicted

[scenic jolt]

[fast river]

i have snowballs that need carving lol

[ashen cloak]

10 pulls for compensation pls

[woven bridge]

guys, we all know youre not the only one and no we dont know how long its gonna take to fix

[woven hemlock]

God could you imagine. The dream

[ashen cloak]

we live a dream in heartopia

[tidal bane]

Hii

[tame quarry]

of course this is when I have energy to build and decorate 😭

[static cave]

Im not sure if this is the right place to ask, but could anyone link me the official site to dl taptap for pc?

[woven hemlock]

https://heartopia.xd.com/us/

[fresh pecan]

One question the steam edition was update and cant find none town , someone happen the same?

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[frank finch]

guys guys guys i found a photo from when my car got stuck in the pool. i had to restart my whole game and pc to fix it 😭

[stark ravine]

cant gitch on building anymore?

[static cave]

I cant find the taptap thing 😭

[woven hemlock]

The last update apparently fixed some glitches, #gameplay-help would know for sure

[wind bramble]

I couldn't figure out what was going on

[primal cedar]

Steam Heartopia is down?

[static cave]

So dramatic 😭💀

[tidal bane]

I need your help guys! I turned on Heartopia like every time and steam downloaded the update. I opened Heartopia and I keep getting a message: Update available. Please restart the game 😭😭 I'm restarting and it's not working 😭😭😭

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[humble knot]

I have problems to log in. I use justv1 account. I'm clean the cache already. Use the repair button up right. Still can't log in.

[weak quarry]

Yeah Heartopia is down on steam rn

[frank finch]

ik ik but like me and my friend couldn't leave my car at all and i couldn't drive.

[woven hemlock]

when you open the page, the front page should have some black buttons with different download options. if you see those, click the one that says 'taptap' (second from right)

[pallid schooner]

Welcome to the waiting room folks, grab a coffee, take a seat, no there's nothing to be done but wait for a fix, please be patient as devs are working on it. Thank you!

[stark ravine]

ooff that is sad, took the fun out of it to be creative

[static cave]

Like the game itself so dramatic to make you do all that because of your car driving in a lil pool of water 😭💕

[static cave]

OMG THANK YOU

[wind bramble]

booooo now what am I supposed to do with my afternoon HA

[frank finch]

ikkkk it was soooo annoying and just restarting the game didn't do anything but put me right in the same spot

[woven hemlock]

Depending on the weather, it’s a beautiful day to go touch some grass /j

[royal quartz]

im having issues with logging in, it keeps giving me the do the update and restart and even after doing the repairs on the files im still getting a screen that says do the update.....so im stuck and cant get in

[wind bramble]

Trueeee. Good recommendation!

[tidal bane]

What if I click "Repairs"? Will it delete my save data?

[tranquil quartz]

same here

[pallid schooner]

Welcome to the waiting room folks, grab a coffee, take a seat, no there's nothing to be done but wait for a fix, please be patient as devs are working on it. Thank you!

[last dust]

So question since the update is stopping people from doing the winter bird watching from Bailey specifically whens the next time that will activate?

[tidal bane]

Same

[woven hemlock]

When those things happen, restarting the game never works because it will always put you in the same spot!

What you’d want to do is teleport to a new town, or teleport to a different area, such as using the winter event banner to teleport to the concert area

[woven hemlock]

It won’t delete your save data, but this is a problem from the game side, not your side, so using repair won’t fix it

[undone mortar]

Hello, does anyone else have the problem where you can't log in with steam? My account is binded to it but it only shows me to log in with Google, Apple and Facebook, no steam option like before. Could this be also because of the update?

[frank finch]

okiii ill keep that in mind for next time 😊

[ivory parrot]

oh heres where we can actually get calmer help ok.

1. How do i stop the download for heartopia at least.

2. I tried uninstalling the game doesnt even uninstall lol.

[frank finch]

yes 😭

[royal quartz]

i tried uninstalling and reinstalling- didnt work eithjer

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[tender river]

ok i thought i was tweaking

[tranquil quartz]

read this

[ivory parrot]

Lol we know its broken but at least help us stop the download D: XDD i cant even download other things.

[royal quartz]

oh good thought my steam was freaking out lol

[neon wedge]

who's actually struggling here to this "new update and restart the game" ?

[woven hemlock]

I don’t use Steam very often, I think you can go to your download page to cancel the download

[wraith kraken]

I think I'm late to the party. Has the new Steam update got issues?

[ivory parrot]

tried never stops, tried uninstalling didnt uninstall went back to trying to update. Tried clear steam download cache and cant do that because the game wont stop downloading LOL. the struggle is real.

[woven hemlock]

Ok this is a bit of a stretch, but have you tried rebooting steam

[ivory parrot]

3-4 times yes.

[smoky tide]

Please mods or devs or whoever is writing this. Can we pretty please reword what you are saying. People are spamming how to fix this without the update and not understanding:

Servers are completely down. There is no way to play on steam until developers fix it.

People keep thinking if you just don't update you can play. This isn't true. They are completely down.

[neon wedge]

make sense, thank you!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wraith kraken]

Oh no. And to think I literally just updated the game 5 minutes ago before switching my pc off..

[silent bolt]

does it work if i play on tap tap?

[drowsy shoal]

yeah

[ivory parrot]

i think so

[woven hemlock]

Do you have auto update turned on in steam?

[royal quartz]

damn now what should i do hahaah

[flat tartan]

if i download the game using TapTap it will work?

[wraith kraken]

I hope it's fixed by the morning lol

[ivory parrot]

yk maybe. imma check that. Ok so that was enabled you right. That should stop it on reboot.

[royal quartz]

i hope its fixed sooner i still need to finish my daily stuff 😮

[woven hemlock]

Unfortunately the devs don’t look in here, so your best bet is to use @twin yacht to suggest or open a ticket in the game if you’re able to get in

[wanton wave]

how to fix this?

[lone mango]

all we can do now is wait or play on mobile/taptap i guess

[pallid schooner]

Welcome to the waiting room folks, grab a coffee, take a seat, no there's nothing to be done but wait for a fix, please be patient as devs are working on it. Thank you!

[woven hemlock]

What are you playing through? Mobile? Steam? Taptap?

[royal quartz]

will it still work even though its connected to my steam? i dont know nada about techy stuff haha

[tidal bane]

When will it be fixed approximately?

[static cave]

GUYS ON PC IM PLAYING VIA TAPTAP NOW PLS IM SO HAPPY

[wanton wave]

STEAM on my pc

[void lava]

Okay cool so Im not the only one lmao

[atomic dust]

If this is on steam, you cannot fix it. You have to wait

[ivory parrot]

alright thank you fallingwish imma go to rust now well this gets fixed ❤️

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[ornate violet]

AI Generated Server code 😔

[wraith kraken]

https://tenor.com/view/touching-grass-touch-gif-21219969

[wanton wave]

alright thank you

[ivory parrot]

already done i went on a walk

[wraith kraken]

Time to go touch some grass.. 😭

[woven hemlock]

The players suspect an update was accidentally pushed to steam before it was ready, since everyone else can play just fine

[tired wedge]

https://klipy.com/gifs/i-dont-want-to-dont-wanna

[urban copper]

is it normal that the game keeps saying. update available please restart your game and when I do it still displays that message

[static cave]

Thank you so f much, im able to play now no issue and its snowing so imma go catch some bugs 💕

[wise prairie]

i need help my game keeps saying this but ive restarted it so many time and there is not update on my steam to be done what should i do?

[wanton wave]

u guys can open it on your phone/tablet?

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[limpid dune]

Yes you can!

[royal quartz]

i guess the game is down on steam

[inland canopy]

it doesnt work they are trying to fix it

[wanton wave]

i think so

[wise prairie]

my sister is playing it through steam right now so i guess it not for everyone

[ornate violet]

how long do they usually take to fix smth like this 😞

[tranquil quartz]

same my sister s also playing it rn xd

[lone mango]

yeah i guess so.. what's important is that you know your username or password, there shouldn't be any issue. The problem rn is that the game can't run on steam's servers

[royal quartz]

😮 waaaaa!!!!!

[night pewter]

I will try again on steam

[woven hemlock]

It could take a few hours to a day, depends on how fast they find the issue

[ornate violet]

my gf didn't wanna play bc of all the drama, and as SOON as i convince her the servers are down 💀

[stuck prawn]

Anyone know how to restart the game? Cause it won’t let me play cause of it and idk what to do.

[mossy bane]

What? Server's are fine there are no server issues. Steam has a bad patch as of <t:1773083654:R>, steam users can no longer connect to towns after they get this patch. We're waiting for them to release a new steam patch to fix this issue.

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[ornate violet]

they should just revert the update for the time being

[kind night]

The update was to roll back to an earlier build.

[ornate violet]

so then roll back the roll back 😭

[twilit dune]

im currently unable to login, it states at the main menu an update is needed and automatically exits the game, i verified my files and redownloaded the game and its still saying the same thing lol

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[kind night]

https://steamdb.info/app/4025700/history/

[wanton wave]

ill try to open it again

[twilit dune]

curious if this is happening to anyone else?

[ocean garden]

i made a mistake and updated the game on steam without knowing the update was broken lol. i hope they get it fixed soon because i much prefer playing on pc as it runs much better compared to my phone

[royal quartz]

same here!

[tranquil quartz]

https://klipy.com/gifs/touch-grass-grass-edit

[ivory parrot]

lol welcome to the steam soft lock XD

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[dawn nymph]

I just wanna get on the game before storms come in yall

[wanton wave]

still the same LOL it's time to sleep

[glad siren]

https://tenor.com/view/crying-mood-hamster-sad-emotional-gif-20645758

[twilit dune]

yes thats exactly it LOL

[ivory parrot]

ok cool got out of the soft lock for the download fully

[olive dagger]

https://klipy.com/gifs/dance-burnice

[atomic dust]

[past hull]

is everyone in a autism meltdown right now bc i am

[night pewter]

We deserve 10 pulls for this! T.T

[smoky tide]

Thank you 😭

[dawn nymph]

LOL YES

[mental bolt]

free pulls from heartopia? unheard of

[night pewter]

It's kind hard but let's play on the tablet

[karmic barn]

I waited the whole day to get on and now this DX

[twilit dune]

I want at least 2,000 exhibition fashion exchange tickets

[woven hemlock]

Doubt its gonna happen tbh

[inland canopy]

not enough 😔

[ocean garden]

we deserve a free mlp car if you haven't got one lol

[atomic dust]

yeah 😭

[mental bolt]

yes i am, i was so ready to play after work

[night pewter]

0 pulls for us T.T

[wanton wave]

after playing valorant I JUST WANT TO CHILL BEFORE GOING TO SLEEP

[ivory parrot]

game said no go rage some more.

[past hull]

i took a nap so i could play more and now im having withdrawl how you gonna do this to me

[royal quartz]

i woke up from a nap and was looking forward to attempting to get my roof built hahaha im sad 😄

[mental bolt]

rage baited by the devs

[woven hemlock]

Gonna leave my banner here bc i need to go catch my pufferfish while i have the chance o7 see you all later

[twilit dune]

they really aboutta make me go play league of legends rn

[wise prairie]

i think this is only happening to people who are only now trying to join the game cuz my sister is on through steam and shes been on the game all day 🥲

[halcyon pasture]

Anyone having problems running the game on Steam? it did an update but afterwards. wont let me enter town

[past hull]

no kev they banned you

[mental bolt]

yeah its broken, its been an hour at min

[woven hemlock]

Steam Players unable to play: this is a known issue, devs are trying to fix it

• They are already aware, no need to report it again unless you have any new or notable information to contribute to help them resolve it
• In the meantime, mobile and TapTap should still be working fine, if you want an alternate play method until it’s fixed
  -# check the pins in #heartopia-only for the latest information

[mossy bane]

Tell her not to close the game, or she'll be stuck with the rest of us.

[halcyon pasture]

ahh thanks for quick response.

[kind night]

They just pushed out another build: https://steamdb.info/app/4025700/history/

[atomic dust]

i was fine all day, but then my friend said there was an update so i closed, updated, and now im screwed 😭

[wise prairie]

already did 😂

[royal quartz]

i was on earlier, wish i would have never went to nap now lol

[wanton wave]

my bf told me a min ago he can open the game

[mossy bane]

I had to restart my computer. RIP

[cursive raft]

did that fix it

[tranquil quartz]

yeah but he cant get in

[slow dust]

How do I get a refund for ingame purchases.

[mental bolt]

its still broken on steam for me

[mossy bane]

WE'RE PATCHED! gogogo

[wanton wave]

same

[glad siren]

My tablet is a crusty dusty, slow moving, dinosaur.

[tranquil quartz]

wait a minute

[mental bolt]

you cant :( srry it silenced me

[wise prairie]

i think my is working now but its taking a while to download the content 🥲

[glad siren]

Also Nigel Thornberry is my spirit animal. ❤️

[floral flower]

I just updated and tried to push start. Told me an update was available and brought me to Steam launcher. I can't get in the game. 🙁

[slow dust]

silenced you?

[wanton wave]

okay guys i think we need to sleep HAHAHAHA

[royal quartz]

ooh oh IM GETTING AN AUTOMATIC STEAM UPDATE NOW

[void hamlet]

Can someone help I cant get on heartopia to do my daily quest or daily login What's going on

[tranquil quartz]

guys get back from the grass its Backkk

[mental bolt]

just a cooldown, it cooldown had increased

[cursive raft]

i never touched it i stared at my blank screen until heartopia was back up

[slow dust]

The creators of this game are very bad. Be careful.

[mental bolt]

ok it should be patched now on steam? they put a new update

[fossil lagoon]

Any idea when the Steam version will work?

[edgy carbon]

??