technical-help

[woven hemlock]

Is their backpack full? Can you have them check their mailbox to see if the badge was sent there instead?

[frank mesa]

Hey so- my partner was playing on her pc and when she tried to close it- it wouldn’t close until she deleted the game. Has anyone else had this problem?? How can we fix it if so TwT

[river canopy]

yeah it was 😭

[obsidian harbor]

I tried that just now with tap tap (launcher) and still got the error when I download 💔 but ty

[obsidian harbor]

alt + F closes anything on PC try that

[frank mesa]

Oo we didn’t try that. Thank you!

[woven hemlock]

Visual bug, unfortunately the usual fix for visual bugs (switch towns) hasn’t worked so please report it to their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[obsidian harbor]

for the record it does let me continue the download but i'll end up not being able to get in anyway

[woven hemlock]

Im glad they found it

[runic thicket]

When will the annoucements acknowledge this and verify it it's a false positive? It's causing a lot of unease and concern so we really need assurances from the devs regarding this

[woven hemlock]

The people in this channel (and in this server in general) are players like yourself, so those sorts of questions will need to be directed to their customer support

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[runic thicket]

I cant get to that screen because I cant update the game without downloading a file my AV has deemed as high risk. I'm not risking downloading something that has been flagged as a trojan file without any assurance that it's not

[obsidian harbor]

check your settings depending on the platform. if its Taptap theres a setting that lets tap tap stay open and just go into your system tray, with steam it might not do that but check settings anyway ^^

[woven hemlock]

You can use the bot @twin yacht to reach a moderator to try and get your message to a staff, but I think they closed modmail temporarily during the cooldowns earlier, idk if they turned it back on yet

[runic thicket]

they gave me steps on how to download the file around my AV but no assurance that it's actually safe to do so and I havent had any further updates in the past 10 hrs

[woven hemlock]

Have you tried doing a full reinstall? Or rebooting your device?

[obsidian harbor]

yep ive done all the basics, even deleted left over files, tried steam as well while it doesnt error when I download with steam the end result is the same (yes I had it downloaded on different drives to test)

tap tap is the one giving me the error but both platforms do the same thing so im unsure ive done everything I could think of

it only started right after yesterday's update was something anti cheat added x.x?????

[woven hemlock]

Oh do you have both taptap and the steam version downloaded at the same time? I saw someone say you need to delete one because having both causes an issue after the recent update

[woven hemlock]

Unfortunately if you’re looking for an official statement, those were the only two official channels to reach the staff. You could try to contact them on their social media pages but I don’t know whether they respond to things there

[obsidian harbor]

no, I was always on tap tap I only downloaded steam afterwards to check, again both were installed on different harddrives, I used Revo to clean up and delete any files left over when I unistalled both. I'm trying to trouble shoot today with just tap tap. Only reason I did that I thought maybe it was the tap tap launcher but I have the same issue in both (I hope im making any sense lol)

[stoic valley]

I had an easel on my housing plot. I ran into a glitch which froze the visuals on my game so I had to restart. Joined a new town and now the easel is gone and it's not in my inventory....

[woven hemlock]

Makes sense yeah!

The original error message does say a file rewrite was denied, so I would double check whether the game has the right permissions.

[slate lantern]

can u check if ur firewall preventing a file from heartopia i think u have to exclude that so it doesnt get delete

[woven hemlock]

Can you check your backpack, mailbox, and warehouse?

[slate lantern]

tho it didnt happen to me this issue so this all i can say

[stoic valley]

I check all of that

[woven hemlock]

Is your backpack or mailbox full?

[stoic valley]

nope

[woven hemlock]

Did you have it placed down in build mode, or thrown after holding it?

[stoic valley]

I put it down like I did the last time. I'm pretty sure i wasn't in build mode.

[stoic valley]

cause I was painting on it

[astral summit]

Alguém pode me ajudar? Estou com problemas na entrega dos sorteios do “sino de floresta móveis” no jogo… alguns itens não aparecem no meu inventário

[woven hemlock]

I’m not sure what you did last time unfortunately You can place an easel down temporarily by throwing it, or permanently by placing it in build mode. Once you’re out of build mode, you can paint on it

Try going back to the start screen and click ‘repair’ to see of that puts the easel back in your backpack or warehouse. You can also try setting down an empty blueprint temporarily to force all your things into your inventories, but make sure to save a copy of your current house to a different blueprint so that you don’t lose anything. If you still don’t get the easel back, try placing your house back down and see if the easel shows up

[brazen lion]

Yes my game has been like this too, I also tried to collect my plants and it just won’t do it.
Tried fishing, I’ll reel it in, won’t say I have anything.
Go to my house, it’s missing then just appears.

Also it won’t download the repair.

[woven hemlock]

which items are you missing specifically? not all items in the set are ones that appear in the inventory

====

(Usando o Google Tradutor) Quais itens especificamente estão faltando? Nem todos os itens do conjunto aparecem no inventário.

[mystic trench]

It is an ongoing issue, a lot of us are submitting reports where we can. Some people are saying it's safe, that the file is just something related to game security/licensing, but a lot of us aren't sure and for many of us this is the very first time our antivirus has ever flagged an update on steam. I've seen some say it could be a trojan horse, so it's up to you if you want to take the risk. Though what I've been seeing all day is even if you manage to get the antivirus to let it go through, people are still struggling to even log in and when they do there is bugs everywhere. I did get a reply back from Steam, they did say they are looking into it to make sure nothing malware wise is going on. Just give it time and hopefully we will get answers or a solution soon.

[stoic valley]

ok I repaired the files and restarted and it appeared in my backpack! Thank you

[astral summit]

I made two purchases to raffle 10 times and won some furniture. But the furniture doesn’t appear in the inventory. Is there any rule that repeated furniture does not appear in the inventory?

[runic thicket]

repeated furniture gets converted into dupe tickets. If you view the full list of items you should be able to buy more of the furniture youve unlocked there though

[astral summit]

Oh no, I wanted my furniture repeated hahahahaahha All right, thank you, have a good day

[runic thicket]

you can use that form of ticket to buy the other colours for that exhition too btw c:

[woven hemlock]

Correct, you only get one furniture, duplicates are converted into tickets instead, which you can use to get more of the same furniture, or different colorations

I feel you though, I want the duplicates

[astral summit]

I got it!

[solar tangle]

I bought hearts via the website but I didnt recieve it on game

[woven hemlock]

Please make sure you topped up to the correct server, if you have an account on more than one

[proud ingot]

callmelaaaaaazy has been warned

Reason: Posted an invite

[solar tangle]

I did and I still didnt get it who can i talk to?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[obsidian harbor]

I found this on steam general discussion for the game hope it helps. https://steamcommunity.com/app/4025700/discussions/0/798963496102520875/

[copper spire]

well . its work for me , maybe im lucky , hope dev fix it asap

[granite igloo]

i cant build on me island tried restarting my game leaving the island and going back 🥲

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[astral swift]

is there still no fix for the ppl that are experiencing this 😭

[slate lantern]

try these steps @astral swift

[astral swift]

rip still not working for me thnx anyway ^_^

[slate lantern]

weird since it all same issue maybe try run it adminstrator hopefully they fix this issue

[astral swift]

yeah idk eset is weird ive copied the exact file from qurantine multiple times atp i just give up until it can be fixed 😭

[light turret]

Can anyone help me? I have a problem like this. When I open the game, the window looks like this. I've tried uninstalling and reinstalling it, but it still looks like this.

[slate lantern]

try this one @light turret

[light turret]

will try sir

[subtle pagoda]

Anyone else doing frost butterfly event and not getting third location? Not getting extra round for frost fishing ether.

[quasi whale]

does the exchange ticket in gacha stay even after the banner has passed or no..

[coral folio]

Hello, I have a question about GAMG Full Membership. Isn't there a reward of 30 Days Total Rewards? I log in every day, but why does it only show “GAMG Full Membership Daily Rewards (1d Accumulated)” every time I log in? Is everyone like this? Or am I the only one?

[slate lantern]

yess

[slate lantern]

could u ss the acorn store where u bought the membership

[slate lantern]

ahh u crop the one below that what i needed to see huhu

[slate lantern]

ah wait i get the question now lol anyway yes it normal since its is once a day

[coral folio]

This?

[slate lantern]

ya my bad i just realized what ur question was haha but yes its normal cause it is once a day so it will say 1, if u missed days it will say the number

[hoary burrow]

I have a problem, I changed my device and can't log in into the same account from the previous device. I logged in normally with my google account, but the game keeps making a new ID and therefore a new account idk how to get my old account back

[slate lantern]

is it correct server?

[prisma bone]

After the update my game has started to lag a lot, is it just me?

[light turret]

thanks sir, worth it

[hoary burrow]

Yes, everything is the same

[coral folio]

Aha, okok. Thank u though

[slate lantern]

lets see well u can try is in ur original acc try to bind ur acc with facebook or other acc u can do then try that login to ur new one?

[hoary burrow]

That helped thank youuu !!!

[vale bison]

rebooted and it is still there lol how do i get my cat off my head that just appeared out of no were

[slate lantern]

build mode then exit?

[vale bison]

ill give it a try thanks

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vale bison]

that worked thank you so m uch

[iron zodiac]

Hello everyone! So idk if this is happening to anyone else. But for some reason my “hat” keeps disappearing, and no matter what I do it doesn’t come back. As u can see only my fluttershy hair is present but not the wig I’m wearing, despite going into dress up and it does appear. Idk how else to explain it but here’s a video showing it

[slate lantern]

ahh ur cat is bugged u see that paw print

wait did u have a cat on u?

[iron zodiac]

no i didn't i was in build mode when my accesory suddenly disappeared

[slate lantern]

and ur currenntly in a go out with ur dog?

[iron zodiac]

no

like this is the second time it happens in the span of minutes

[slate lantern]

weird u have that paw print button on the right side

can u try to like i forgot the word

uhh leave go out?

[iron zodiac]

i did that but that didn't help, ig only waiting it's when it comes back. Like right now I have it back, but it's weird to me that it has happened for a second time in the span of minutes

[slate lantern]

weird it seemd like ur bugged with cat go out this typically reason why ur hat is gone

but yeah better report it in customer support cause of how inconsistent it is

[exotic dew]

the cat bug I think.. since they suddenly jump to my character's head too
if there is a paw print on the right it means a cat on your head even if invincible (if head accessories gone)

[iron zodiac]

that's the weirdest thing because i haven't taken out my cat or put it in my head like it only happened while i was in build mode

[iron zodiac]

would it really be? Because my accessory disappeared while i was in build mode. Can cats still jump onto ur head even if ur in build mode?

[slate lantern]

interesting yeah better report it, sadly i couldnt help u much i can suggest u try build mode then exit again to full refresh ur chara

[slate lantern]

possible there this cases with clingy cat auto sat on ur head

[exotic dew]

should be not. so I'm sure it's a bug
I did ask my cat to go out with me but she declined. after maybe 15min she suddenly jumped on my chara's head 😹

[iron zodiac]

ah that makes sense, thank u for the help. I will report that bug

[exotic dew]

my clingy cat never did this 😭 and earlier not a clingy cat

[iron zodiac]

ah i see, well i better report it lol

[slate lantern]

ohh yeah maybe in few minutes i thoughht my clingy cat doesnt do it to but when i was just standing still afk it suddenly sat on my head

[slate lantern]

yeah other trait cat still hard to make them go out lol

[iron zodiac]

i do have a cat with the clingy status so it was probably her that jumped on my head twice in a row lol

[abstract egret]

Is this where I can report a bug?

[fierce salmon]

can someone tell me the difference between these 2

[random gust]

this Themis_x64.dll, which make anti viruses alert and removing this file, its safe or not? I am not sure

[exotic dew]

monthly membership to get 2 tickets daily + 20 blue hearts + 180 that pink heart after purchasing

winter pass voucher for current season to able claim paywall rewards

[weak drum]

Where to report finance related issue?

[manic lily]

on that small table, there is my phonograph that went invisible (play on pc)

[fierce salmon]

ty!

[exotic dew]

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[random gust]

I just answered to my own question, come ooon 🙁

[golden fern]

can someone help me with something related to icloud pls

i changed my region to china and i downloaded chinese heartopia and now i cant use my icloud even though i changed my region back to my country

🫠

[junior roost]

do u mean your icloud info related to heartopia or icloud in general?

[golden fern]

my icloud in general

[junior roost]

try these:

• restarting your device
• switch to another region and change it back
• log in and out of your apple account
• check your icloud info on a pc that has itunes and restart it from there

if the problem is still there, try looking up something like “how to restore icloud”

[golden fern]

thankkk you

[burnt iron]

Hi, hopefully translator or translation can be added to postcard. Can’t even understand thai language. 🙂

[golden fern]

take a screenshot and use google translate hehe

[burnt iron]

😅 🤣

[hidden dirge]

erhm do i need to find something in this quest? I cant chop anything here ; helppp

[golden fern]

hit this thing w ur pickaxe

[hidden dirge]

Ohh erhm apparently i cant see them😭 do i just refresh? 😭

[golden fern]

aw idk you can try tho

[hidden dirge]

Tyssoo much

[golden fern]

ofc

[hidden dirge]

it did workk!! Uwaaa Tysm agaain

[golden fern]

yayy

[muted pasture]

How long does it take for Customer Support to reply to tickets?

[raven sky]

Can second this running Snapdragon X Elite with 32GB on Windows 11

[charred wadi]

Hello, I followed the help for the update problem and excluded the entire Heartopia folder in steam from my antivirus scan and checking, also disabled protection for the updating time. It ended up updating with no problem, but when starting the game the antivirus removed the file anyway and corruptes the game. This is the message:

[slate lantern]

try this?

[marsh jay]

Hello sorry i want to ask why i cant read my friend text? Whyit empty box?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[charred wadi]

Followed, but as I said I already excluded the entire folder. It's like the files that my antivirus is removing is not in the folder? I tried to understand the path but I'm not sure where win32/ is

[slate lantern]

i dont see win32/ in the guide can u give me more context?

ah wait u already excluded

did u try to resintall the game after?

[charred wadi]

everything worked when turning Antivirus off, the moment I turn it on again and start the game, it immediately removes the same file. Even if the entire folder of the game is excluded. The game then is stuck in loading and steam says it has missing files, so it NEEDS that file, even after the update.

I'm trying to find more info about this "Win32/Packed.VMProtect.ACI" that the game needs and my antivirus keeps deleting

[slate lantern]

Yaa turn it off for now then let the game download once it's done put it back again

I think the win32 it's saying is probably themis

It's same file problem but idk hope it helps

[charred wadi]

It keeps deleting it even after the download is successful, it means I can never turn the antivirus on.
Also, from the screenshot you can see that I excluded both the folder and the specific file from any check, I'm not sure why it still delete it

[stable mesa]

is anyone else really lagy today on global pc. did they do an update mybe

[charred wadi]

I got the solution for whoever wants it.
The file found when download and when opening the game was probably in 2 different folder. Mine was in this one (I excluded the path and managed to complete the update and open the game):
Steam\steamapps\downloading\4025700\xdt_Data\Plugins\x86_64\themis_x64.dll

[stable mesa]

fixing game files in start menu helped abit

[raven pecan]

Quick question, if i delete a blueprint, do i get the wood, branches, penguin material…etc back? Or are they just gone?

[radiant hedge]

Good day! My gf's account om heartopia is not binded, is there anyway we can contact and connect to someone? I have her ID in game.

[eager nacelle]

Checking cooldown

[flat notch]

Reposting this question : If we own a electric keyboard with midi can we connect it to pc to play songs using an actual keyboard rather than PC keyboard ? Just easier for my wrists to use the actual keynotes on a piano/keyboard than trying to learn the keycaps input for note

[slate steeple]

You guys haven't fixed the furniture hobby we can not retrieve the stars

[runic zenith]

Why is there a red thing while I did everything??

[hearty pewter]

No one here works for the company. We're all players of the game. And yes they did fix the winter snowscape furniture collection. Yours should show 22 items now

[compact rock]

Dear D.G. Members, as our modmail tickets are currently overwhelmed, we are still working through previous inquiries one by one. If you have any in-game questions regarding Heartopia, please visit the In-game Customer Center for assistance. Thank you for your understanding.

[blissful osprey]

anyone has an issue where if u pull out a fishing rod you get stuck into place and cant move?

[hearty pewter]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[flat notch]

If that’s the case wouldn’t it be ideal to close off this section so mods doesn’t get angry at people posting here asking questions until the ticketing systems are cleared ?

[blissful osprey]

oh wow thanks it fixed i had a bluetooth on

[hearty pewter]

Their posting that message in every channel

[flat notch]

Ahh okie

[hearty pewter]

[little dragon]

Why can't i send a msg?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

Probably full, try another one of the badge threads

[warped nexus]

idk if this is 'technically' a technical issue, but whenever i go to this cetain friend's plot, my ping gets this bad ? i dont have that problem anywhere in part of town, until i get there

[woven hemlock]

Does your friend have a house with a lot of stuff in it, close to load limit?

[warped nexus]

yeah. is it that? ToT (im not sure if its close to the limit, but its a big house with lots of furniture)

[minor spindle]

How is talking about the drama THE GAME created ME inviting drama? You can't warn people by reverse victim perpetratoring them

[vernal tartan]

I said oop what I miss, instantly deleted

[woven hemlock]

Most likely yeah, big fancy houses create strain on the game when loading in

[winged pine]

Does anyone know why the screen turns white when I try to start heartopia on my pc? When it does work the game runs flawlessly on the highest settings but it never starts first try and I have to sit and stare at a white screen for 5-10 minutes each time

[hollow whale]

Hi, I was wondering if anyone has an extra Level 5 Penguin trophy. I heard that you can give people extra trophies you get

[dusty tangle]

For inquiries like this please visit #gameplay-help . This section is mostly for bugs / errors experienced in the game.

[warped nexus]

owww, okayy. thank u for answering !

[placid kiln]

any idea why those things invisible?

[cedar lava]

Hi, have any of the devs already adressed the virus alert issue? I would like to play the game on pc, but I'm scared to just allow it.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[dusty tangle]

This is a bug that needs to be reported to Customer Support in-game.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

In the mean time, you can go to the login screen and repair your game files. There is a button with a wrench on it called Repairs

[placid kiln]

alright thanks

[dusty tangle]

I doubt any moderator has addressed the situation. Your options would be to either adjust your firewall settings or download the game on another device that won’t experience this error / false flag.

Here is the official website, where you can find other launchers / download portals for other devices.

https://heartopia.xd.com/us/

Please keep in mind Steam is experiencing the most bugs, even though it should technically be the same as TapTap ( Windows launcher ). For some reason players are seeing bugs on Steam which they don’t see on TapTap.

The game runs the best on mobile phones. There are the least errors there.

[frosty rain]

Did someone had the same issue? I adopted a kitten and fed him before the quest, and now he doesn't lose his hunger. And, of course, I can't do the quest anymore...

[dusty tangle]

Yes, I also did this same mistake during the beta tests. What you need to do now is simply wait for its hunger to go down. This will typically take a few hours, so before this day ends you will be able to complete this quest.

[frosty rain]

hope it works bc its been 5 hours already

[uncut geyser]

I have this issue too

on pc version 0.4.10, try clean re-install still not render

[wild berry]

Heyy.. I planted grapes last night and used fertiliser on them.. the materials have been taken from my bag ie grape seeds.. weed.. wood etc. Yet I woke this morning and my plots are empty? There's nothing in my bag either?

Also ingame translation isn't working properly. It doesn't always translate messages now. I noticed this last night when talking to my foreign friends

[stone imp]

i’m having trouble trying to log into the game this was happened after the new update I’m using taptap pc to login to the game but stuck on this screen anyone know how to fix this

[ornate tide]

Hi! I’m unable to download the Steam update cause my antivirus keeps cracking down on this one specific file

Win32/Packed.VMProtect.ACI

Does anyone know if this is like a virus or something or just a false positive? Thanks!

[real heron]

im not sure if my game is just being buggy but i see nothing there to mine

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[real heron]

hmm? i cant see where to mine the fluorite?

[plush basalt]

How do I permanently delete my Heartopia account??

[gilded walrus]

I just want to clarify if this permanent?

[real heron]

uhh check settings if not idk

[plush basalt]

I don’t see anything about it in there

[unborn mist]

similar to the previous gacha banners — permanent items, limited time to get. hence, the timer icon on the upper right. 🙂

[plush basalt]

@inland fiber

[unborn mist]

hello, to those who has this same item, is it just me or is it bugged? not showing up. can check? thanks. It's the cyan color Box Record Player.

[inland fiber]

weird, there should be account ID, try waiting for staff or helper to help you

[plush basalt]

As in contacting staff or?

[inland fiber]

just wait for helper to help you (?) or wait for an answer in your technical support

[plush basalt]

Besides here I didn’t contact technical support

[dusty tangle]

The reason why your Settings looks like this is because you are not logged into a character. Please go into the game, enter a character file and then go to your Settings ⚙️ . Near your account ID there will be a button that says account management. Press on that and you will see delete account.

[plush basalt]

Thank you!

[jaunty wolf]

Maybe in this year someone fixed this

[polar coral]

Y'all my gilded acorn shop item that arrived is missing from my dress up.

How do I fix this. That was 55 stars.

I tried resetting my game and what not
Edit: it was the black bunny backpack. I checked it's nowhere there

[median peak]

I think I'm experiencing a bug. I have a daily quest that cannot find the toggle in the npc for giving the latte. I got lattes, i cannot find her logo when tracking from the daily so i tracked only from the map.

[grave vortex]

Is anyone elses game really slow and laggy since the update? i keep freezing.

[iron raft]

Does anyone have this problem with their cat where for some reason recently it doesn’t pull up the pet menu? I’m paranoid that it’s either cause I’m in a town with a friend… because I give more attention to the dog… or there’s really a bug here

[urban plover]

My shadow is a tree!

[solid wolf]

Can someone please help with this one? I have the same issue

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[vagrant glen]

I payed using the official shop, it charged my bank but I did not get the winterfrost pass, customer service is unresponsive

Is there a mod here that can assist with payments?

[exotic dew]

did you try to restart?it's worked for me
cs in game sometimes took hours especially not office time

[onyx edge]

Hii! I didnt know where to post this, but i wondered about account binding, im an ios user and wondered about binding, i wanna switch to my new computer. i bind my steam account will i lose my progress? I’ve lowkey have been a bit scared to do it because of the fear of it bugging out and not working properly

[vagrant glen]

I tried to restart, same issue, i used the option to pay using credit card, after it went though, I check in game, no winterfrost pass, so i did check on my bank account and see that it was credited, i sent screenshots and talk to CS but they really are not that responsive, i just want the pass ...

[tribal stratus]

does anyone know why i can't see people in my town? this first happened yesterday and came back to normal after a few hours but it's happening again... i restarted and everything... the game is normal, but i can't see or interact with any people, including npcs....

[dusty tangle]

Binding accounts means having multiple ways to log into the same account using different login methods ( Apple, Facebook, Google, Steam ). So the more accounts that are binded to your Heartopia account, then more ways you have to access it.

Essentially, binding accounts to your Heartopia account does not cause you to lose your progress. Data syncing across all platforms ( iOS, Android, Steam and TapTap Windows ) is enabled so you will be able to use all of those different login methods ( as long as it’s binded ) to access your account on any platform.

[slate lantern]

uhm even a mod cant help about financial issue only customer support but u can try asking ur bank again if it really pass through in the game system or is it pending in their side

[dusty tangle]

Honestly, the moderators don’t even really help in this channel. You would be lucky to even get a reply from them. The only team that can help you would be Customer Support in-game. Did you go back to your ticket to see if they responded yet ?

Something that a lot of players don’t know is that when you’re making payments on the official website of Heartopia ( http://webpay.xd.com/heartopia?lang=en_US ) you must select the right server and character name. If you don’t, the payment still goes through but goes into the wrong place.

You changed the server and character name here right ? In my screenshot, it says Global and my account is actually on the America server. So if I don’t change it, I will still get charged but it will go to a different account on Global instead of my account on America.

[slate lantern]

mhm double check before u confirm~

[vagrant glen]

Thanks! I did check on my bank multiple times and the payment went through, i have no issue buying the gmga membership, just this winterfrost pass, on my end after clicking the payment option, it went through this link, i did check and my Id and Character name is the same, after the payment process, I checked on my bank and the payment went through

[blazing kraken]

While building, I encountered a bug where there's an invisible something I cannot explain what. I can go on top of it, yet, I cannot remove it. Is there anything I can do to remove it?

[slate lantern]

based on the image said pending

it means havent pass through the game but bank holding ur money for now

yep UB have soemthing going on

even my friend didnt get pass through

shes using UB too and recently tried to buy membership

for now gotta wait for the bank itself

[vagrant glen]

Got it, thanks!

[patent roost]

Bruh

[shy sequoia]

anyone experiencing freezing and lag while playing on PC through steam?

[slate lantern]

i did hear a lot of people struggling since last update, i thought cause of the big houses probably not better report it in customer support~

[shy sequoia]

Will do, thank you

[jaunty wolf]

🤦🏼‍♀️

[sharp barn]

Does anyone's movement stop after you fish?

[iron canyon]

Help idk what happened. I'm muted for 10 years..

[raven wyvern]

im not rly getting a response on where to post the clip of the car moving rly fast so im just gonna post it here, and ask if thats a normal thing x.x i dunno fully cuz i joined the game a week ago x.x i was feeding the animals to raise bond lvl on march 2nd and saw this when i turned the corner that caught me off guard.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[random gust]

BABY PENGUIN! 😍 🥰

[keen beacon]

hi

[dusty tangle]

That’s not the normal speed for that car, no. It’s most likely a hack, mod or exploit of some sort which is a bannable offence. Essentially what you would want to do is grab the UID by opening up your mini-map and finding the player and then reporting them in-game.

You can still report it, although I’m not sure if Customer Support has a way to track this player by themselves.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[raven wyvern]

ty, i didnt think it was normal, that's why i asked about it, i didn't know how to report also, so ty, i'll do it now.

[bronze scroll]

Stop deleting comments talking about people feeling the apology was bad. In fact people are more upset about you censoring people wanting to talk about it... It's not helping in anyway, it's spreading misinformation and making y'all look bad 😭😭 That would be lovely. And I don't think you want to move on because you ate deleting only the negative comments... Maybe delete the ones glazing you. 😭

[glad yoke]

Anyone experienced issues with publishing books? I'm getting this:

[versed ravine]

Theres somewhere where can i put a ticket please? thanks

[abstract oasis]

hello i don't know if this is the place for this but for some reason when i turn level 35 the ordering machine is there when I order something , i can't see any stamp at the backpack even though i have space in it. What should i do?

[bronze scroll]

Ummm you may have to repair your game?? Or try exiting out and turning your wifinon and off... Maybe try a Wi-Fi checker!!

[glad yoke]

My internet is perfectly fine btw IDK why it says
"Operation timed out. Please check your network connection and try again."

[glad yoke]

I'm connected by ethernet, tried exiting and re-entering but didn't try repairing yet - that's a good suggestion!

[bronze scroll]

Oh yeah it must be that ٩(•̤̀ᵕ•̤́๑)ᵒᵏᵎᵎᵎᵎ

[abstract oasis]

help

[bronze scroll]

Sorry I'm. Not lvl 35 •̩̩̩̩ᯅ•̩̩̩

[azure gorge]

meteor shards location pls

[bronze scroll]

#heartopia-only I can't forward it 😭😭

[odd saddle]

Hii i think my heartopia's bugging, i was wearing my mbti hair, then suddenly in the middle of building my house, my mbti hair switched back to my original hair
I was checking my wardrobe and the truth is i can't even wear my other hats (since mbti hairs are in hats category) help please, i love the hair so much

[silver zodiac]

Hold the order ticket then let 4 people stamp on it

[silver zodiac]

#gameplay-help message

[abstract oasis]

i can't find the stamp on my backpack, even warehouse or mail hmp

[silver zodiac]

Oh sorry. Did you scrolled down your inventory?

[celest fulcrum]

I have the same issue, I don't have the order ticket

[hasty quest]

hiii ! my friend is playing on PC and she can't use the tchat on it ? is there a reason why ?

[brazen belfry]

Hi, is someone else experiencing multiple game freezes on mobile? It's random and I have to close the game and start again so it's a bit annoying tbh. My Plot is relatively low on items etc. Settings are on low as well

[brazen belfry]

Aren't the personality items supposed to be released on the 13th of March? I read in the notice that it accidentally popped up in the shop and they fixed it

[uneven nimbus]

Hi, I would like to ask how to remove the red notification on the game social media accounts? I already followed all of them and it's still there. It's quite distracting for me. Hoping to fix it. Thank you.

[bronze scroll]

Did you try retapping them? You get stars

[uneven nimbus]

Yes, I already got the stars and all. I also tried to click it every time I logged in and still the same

[keen crown]

Where to get that Pants ? source says its Bubbles only

[bronze scroll]

Can I see a vid or screens?

[odd saddle]

Really? Well, now i got my hair back after relogging (srry for being dramatic), now i dont know whether it's actually supposed to be up or not

[forest tinsel]

silly question but does anyone know why i cant message on the mlp trading forums?

[brazen belfry]

check chat, i texted you 🙂

[bronze scroll]

This is so weird what... Can you try clicking again? It alsbnight be one of the other catagories messing it up...that happens to me with the new life log and the lantern thing... Try repairing? If not you might need real support 😢😢

[uneven nimbus]

Right. It's distracting. I keep clicking it and it always redirects to me their socials but I already followed them. It started to appear when I downloaded the new update. It's kinda annoying, honestly.

[dusty saffron]

Was there any update on folks like me who couldn't login? I verified the files like three times (I play on the Tap tap launcher as Steam doesn't play nice with my computer.)

[bronze scroll]

I get that. It's the same with my phone and the animals 😭😭

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[valid roost]

As everyone said once and again. I cannot interact with my cats/dogs sometimes. I've been having this problem with at least one pet every day (i have 3 cats and 2 dogs) and I've been playing for over a month.
But the third and last cat i adopted is the one having this problem the most (like 5 out of 7 days of the week). I am starting to think it could be the accesory that "triggers" this bug (I didn't test it tho) cause it's the only difference with the rest of the pets, who might bug if I'm close to the oven/door, but minutes later i am able to interact again.
It's being annoying just cause it's this cat all the time, and i cannot level up the bond.

[vital nest]

Hi, perhaps a stupid question but how do I get the spike souvenir?

[dusty saffron]

Agreed. Mine seem to have been stuck on the mailbox and I could only interact with one.

[valid roost]

On the progress bar (you find it under the "tracking" and "resonance" buttons) there's lilac boxes; those have the spikes badges!

[slate lantern]

U can try by packs but very rare or trade with other peeps who have dupes too

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293 or https://discord.com/channels/1128257488375005215/1478107524694540308
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[runic blade]

Wayy in the bottom of amethyst beach?

[tidal marsh]

What's wrong with cats
They're becoming very annoying for my cooking sections
Why are they getting stuck like this
I can't cook anything without getting harressd by them
And while I'm building my house there's a message that's popping non stop like "there's something wrong with your kittens just now" like that's creepy and scary

[supple cave]

it looks like they were born attached to each other

like a strange amalgamation of kitten

[young bridge]

Hi ! i can't claim my weekly blue hearts and idk why (i didn't claim those and try to log off/log back in but seems like it doesn't work); UID : 13CM1F8Q

[runic blade]

Its only tomorrow

[supple cave]

faut peut-être réclamer le cadeau du week-end et après ça se débloque?

[runic blade]

We are still friday

[supple cave]

Demain tu pourras réclamer les deux

[young bridge]

Oh my bad, i didn't notice last week it was later on, sorry for the inconvenience

[supple cave]

since it's "récompenses du week-end"

[young bridge]

Merci aussi pour ton aide !

[runic blade]

Aucun problème! désoler lol je n'avais pas vu que vous étiez francais mais oui tu peux les réclamer en fin de semaine donc samedi ou dimache

[young bridge]

Merci beaucoup a vous deux ❤️ !

[supple cave]

Have a good day, you two!

[lusty isle]

Soo I used my rainbow boquet, the got a 5 star fish from the rainbow blessing, but I looked in my bag and it was a 4 star, is this a bug?

[rotund hearth]

I love inserting lamps into the pillars, but in the recent update im not able to do this anymore. Please put it back.

[onyx edge]

have any of you been able to take out an unsociable cat? 💀 its my first ever cat, he’s level 5 and i have spammed that button so many times for weeks and he doesnt really want to. I’ve been trying to take him out for boarding but its impossible

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slate lantern]

Did u try doing everything likee all of these: feeding, play, bath and pet?

So I wanna ask if u can check ur Google pay transaction history if its on pending

[old kiln]

@slate lantern yes what is it? I already sent contact support to the game and some proof like this

[slate lantern]

Yep yep I was asking cause sometimes the reason why it doesn't go through the game cause it's still pending in the transaction even if they already took the money

I think there is another way to check the transaction history

[old kiln]

Ye went to check that too and saw that

And also tried to purchase other it went thru like this 1st one and the 3rd one

Oops didn't add the photo lol

Same date purchase just the monthly didn't go

[slate lantern]

Ahh so only the gamg full membership didn't work, one last check can u check it in here if said comepleted?

After that yeah better ask the customer support about it if they received that order of gamg full membership

[old kiln]

Where can I see this one?

Oh wait like this?

[old kiln]

Like this one?

[slate lantern]

Nopee uh that can do too but I need the completed

So u can also use it for submitting files

I can't send link here so~

[old kiln]

Hmm is it on game ?

[slate lantern]

Sent a dmm, nah xd

Thankss now hopefully they try to resolve ur issue why it didn't work in game

Omg thank u for doing all the things I asked ahhh

[bitter gale]

How to get these hobby ticket?

[old kiln]

Well i already sent a support center im just gonna wait for the answer

[old kiln]

Np got confused but thanks

[dusty cloud]

DG lvl50+ rewards

[bitter gale]

Thank you

[slate lantern]

Hehe my bad I was just double checking if the Google play isn't pending ur purchase

[plain bear]

Thank you for the tip! I might have to start doing that if it happens again.

[crimson spindle]

I keep having problem of my game crashed and ended suddenly when I started a fishing event
After I logged back in i am under the ship, is there a way to prevent this bug? Because I've used my items and it charged as well

[manic timber]

Can anyone help my cousin please? She can't open the game anymore after the update both of her laptop and her phone wont open the game anymore. She tried to uninstall and install the game already still doesn't work.

[plain bear]

On steam always verify the files of the game if the game isn’t working properly.
Go to Heartopia page on steam.
Settings wheel on the right.
Properties
Installed files
Verify the integrity of files.
Hopefully this helps!

If on mobile I have no idea how to fix it

[faint stream]

do anyone having a problem with the game just dropping fps for like 10-15 seconds and then back to normal and it just repeats every minute or like couple minutes? its so annoying and I know its just heartopia cause ive been playing valorant and dota 2 and I never experience this kind of problem.

Is there like a dev that I can reach out regarding this issue?

One of my theory too is that it happens after heartopia releases big updates like what they did recently

[plain bear]

Yes it’s very annoying. I got offline because of it. I thought it was just my internet acting up

[faint stream]

Its the worse, its taking my vibes to just play comfortably and I even tried reinstalling the game its still the same issue.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[errant plover]

/help

[tawdry kraken]

I've randomly frozen twice today, just letting you know in case other people are having the same issue. Like by myself, away from stuff.

[errant plover]

I don’t know how to use modmail

[little trout]

I have eset virus protection on my computer to keep my computer safe.....it seems heartopia has a malorware file eset deletes the file...now i cant even play on steam version....hope you guys fix this

[haughty dove]

Someone else have problems after update?
A friend and me have often no sound.
Like car, axe, jumping.
Few things still working, like HUD clicking.
Sometimes it worked if you minimize the game.
But it´s just annoying if you close the game every 3 minute.

(Computer)

[runic blade]

The latest patch update contain themis_x64.dll file which was flagged by many antivirus software and auto-delete / quarantine it , you need to disable or exclude the file from antivirus in order to play the game

[jade shale]

when i feed the animals i lose the sound for the game. When i open my inventory i get the sound back.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[sullen mauve]

i cant interact with my cat for a daily mission and its driving me crazy :/ ive restarted the game but nothing happens, i still cant interact with my cat,

[summer wave]

Guys, I might have a problem with logging in to the game, after changing my PC. Did some of you had the same issues, that you can't login on new machine?

[sullen mauve]

update: i finally fixed it! i switched towns again lol

[runic blade]

Need to allow access

[summer wave]

I'm clicking "sign with Google", browser is telling me that I'm logged in, but game is stuck on sign in screen..

[summer wave]

Can't see this on Opera...

[runic blade]

Also see above

[runic blade]

Its a pc no? It should be there

[summer wave]

Ok, I've found it, it worked. Thank you so so much.

[runic blade]

Wonderful!

[loud scaffold]

its crazy how my message got deleted and i didnt say anything rude or disrespectful, if the moderators or who ever is in charge of watching what is said in discord found what i said disrespectful then what is the point in asking for help or calling on a moderator to help because they dont pay attention and give the wrong people the warnings or bans. because i never said anything disrespectful and said have a blessed day and that i want going to argue with someone if they cant disagree respectfully they insulted me and thats all i said but i get the warning, never said anything rude so im just having a hard time understanding why i was treated like i instigated a fight. i think im done with this game and community.

[arctic dust]

how do I use modmail when messages don’t go through

Says I’m missing permissions

[loud scaffold]

honestly i dont think u can, i cant either

[arctic dust]

frustrating. Love how nothing works when it’s actually needed for this big server

[loud scaffold]

yeah i feel that

[ionic wadi]

help?

[loud scaffold]

oh my i feel like the recent patch notes like broke the game cuz what the

[ionic wadi]

the doors just gave up right?

[steel cloud]

Hiii srry every time I make pancakes, I press the kitchen action buttons on time, but they still turn out burnt when I finish. Is this a bug, or is it just a matter of chance that they might turn out like this?

[valid bloom]

Hello I need help regarding customer support.
I had bought a 30 day GAMG membership gift for my friend, but once the payment went through Heartopia said ‘order error, contact customer support’ which I then did, however my friends just came online and said they received it!
How do I view and withdraw my ticket?

[flat notch]

How in the

[woven hemlock]

Three places you can access it from!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

I don’t know if there’s an option to withdraw a ticket, but I think you can mention to them that your friend ultimately received the membership, and they can close the ticket from their side

[valid bloom]

Thank you so much!

[woven hemlock]

Are you experiencing high ping or lag in the game?

[ionic wadi]

i have no idea of whats going on here..

[woven hemlock]

wow those doors did not want to exist hahaha
try going into build mode for a few seconds, moving a piece off furniture, then save and exit. alternatively, could switch towns to reset your house

[steel cloud]

nope

[ionic wadi]

i bet somone tried to rob my house

i guess its me. i'm just too strong. @woven hemlock didn't work

[woven hemlock]

try removing the door and then placing it back down again

[woven hemlock]

try switching networks if you have any available to see if the game’s having trouble connecting while you’re cooking. (eg WiFi —> LTE) (This would be an issue with the game’s optimization, not with how strong your network is)

[steel cloud]

oh okay, ty ❤️

[woven hemlock]

do you have discord permissions turned on to accept DMs with server members you aren’t friends with?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Oh nevermind, I found a message saying they had to temporarily turn it off because there was too much backlog

[arctic dust]

LOL all good yeah

[agile marsh]

Am I the only one who gets stuck on the loading screen?
Like the ‘start’ button won’t even show up—
Both on laptop and phone :/

[woven hemlock]

There’s a couple reasons this could be happening, I’m going to send the most common one first:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[agile marsh]

Thanks 🫶

[flat notch]

Omg it’s so broken

[valid roost]

I bought this clothes and then realized they belonged to the MBTIs collection; I'm aware they weren't supposed to be there yet. However it let me buy it but i technically do not own it (i do not have them on the closet)... But they literally appear, not only on the "digital shop", but also on the display.

[woven hemlock]

The game staff have acknowledge in an in-game announcement (you can read it here as well #announcement message ) that the set is in Dorothee’s shop early by mistake, but the set won’t officially release until the scheduled date

[valid roost]

According to the message, i understand they already "fixed it". That's why I'm putting it.

[signal dirge]

I need help I spent all the money in this game! I deleted blueprints and most of my furniture is missing there’s no other blueprints it’s not in my bag or warehouse just Gone. I feel scammed

[woven hemlock]

They fixed the update notice, but the sets are still in the shop rotation

[valid roost]

"update notice" as, they just announced the "bug"?
English, even if I'm advanced is not my native and honestly saying "update notice" sounds like they did nothing about it.

[hearty pewter]

Just dropping a mesaage link to where players can get answers to post winter fashionwave answers if needed

#1470863524199796818 message

[woven hemlock]

Blueprints do not hold actual items, it’s just a planned layout. The only places you’ll be able to find an item is placed down on your plot, in your backpack, in your warehouse, or in the mailbox. If you’re having trouble finding an item that you know for sure you have, try saving your current layout as a blueprint, then place an empty blueprint down to force all of your furniture into your bag/warehouse/mailbox.

If you still can’t find it, but you know it was placed down in your house, you can place down your original layout again and see if it reappears.

Side note, there are some items that are currently glitched and appear invisible when placed down, but are still physically in the game, like the phonographs

If you know specifically what you’re looking for, we can help you figure out where it’s normally supposed to be

[woven hemlock]

Correct, they just announced that there was a bug, but did not actually remove it from the shop

[hearty pewter]

Double check your mailbox, just tap the claim all.

May also need to change towns first

[ebon lotus]

Can someone help me with fixing my negative heart diamonds? I can’t build with them

[dusty tangle]

When you have negative , it usually means a refund or chargeback has occurred and that’s why now you’re in the negatives and why your account is now limited. You should contact Customer Support to speak with them but most likely they will tell you the only way to fix it is to get out of the negative balance of . They’ll tell you to charge the amount.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[ebon lotus]

Thank youuu

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[tight veldt]

Is anyone else having issues with not being able to interact with pets? Also half my garden is always invisible.

[austere wing]

does anyone have / know where a guide is that says all the dg levels/how ever many days you get them?

[odd bane]

Whats going on with my car?

[rigid seal]

My friend said he can't see my art on the easel and it's just the pink icon. He can see other art at people's home. Is there something I'm doing wrong? I've selected the art and it shows for me.

[marble jungle]

Guys do you also have these major glitches of the shadows?

[marble jungle]

Lmao you got a transformer 🤣

[golden fern]

yes a lot of us

[golden fern]

had it happen once

[wanton stirrup]

@eternal solar Hi Bree!! Sorry ur the only Mod thats active rn, that has allowing pings in theyre bio ><

I thought itd be better to ask this in a help channel rather than general - and the other MLP pony threads say to ask a mod to open a new one-

Is there anychance we could get an American Thread, souley to give away our dupes? Not to chat, but just to put like a pic of our dupes and our UID so ppl that want them can add us?
I know theres ALOT of us that have already finished the collections and want to give ours away, but its hard when all the other threads are full / or u dont want to take up space for people actually trading!

[mystic zenith]

Hey guys, I opened 15 of the Ticket eggs today and didn't receive any of the order cards, is this bug?

[fossil escarp]

Does anyone know how to do this quest?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[odd bane]

If u go in build mode and come back out itll reset ur pets and ull be able to interact again. Its not a perm fix but it works till they fix it

[hearty pewter]

Place down drawing pad, middle icon

[uneven sail]

Hello I want to ask
Why when I enter the game, the character run by itself? 😭

Like this 🥲
I have uninstalled and install it back from steam but still like that 😭

[hearty pewter]

PC players always have issues. I know that its been answered in here before, just try searching

[steady wyvern]

Heyy I have a question , I purchased pink diamonds twice the $19.99 package and when I did it said error and to contact customer support it still charged me and never gave me the diamonds

[hearty pewter]

Watch, settings, account management, support center, headphones.

Thats how to get to customer support

[steady wyvern]

okay thank you

[hearty pewter]

No problem!

[eternal solar]

here ya go: https://discord.com/channels/1128257488375005215/1479589595069943900

[wanton stirrup]

tysm!!

[fossil escarp]

Ty!!

[woven hedge]

Soooo is anyone else having issues with the sound cutting out since the update? It's getting on my nerves

[grave dew]

Hey so I followed these instructions about trying to find two eggs I'd placed- it worked but when I bring back the other blueprints, the cracked eggs are missing from my inventory and plots of land still. I'm not sure what to do.

[bright condor]

Hi everyone, I really want to play the piano in the game using midi keyboard. Does anyone know how to do that? Or is there a tutorial I can follow? I also might need help which midi keyboard to purchase...? How many keys do I need?

[hearty pewter]

No problem!

[hearty pewter]

Change towns and claim everything in your mailbox. Might be in there

[meager basin]

i was taking pictures of birds today and every bird is saying "target bird doesnt exist" as im looking at it. is there a fix in the works? or user error maybe?

[mystic zenith]

Hey guys, I opened 15 of the Ticket eggs today and didn't receive any of the order cards, is this bug?

[teal pilot]

suddenly I cannot jump? cant jump in the game literally. first I was trying to "jump" to get out of the car but then I needed to get a bubble that was floating and realized I couldnt jump anymore. why this happening if you cant even change controls anyways? as you can see in this message my space bar does indeed still work so whats this about?

[hearty pewter]

Was it a perched bird?

[hearty pewter]

No, its a random reward. Idk the percentage of getting one though

[woven hemlock]

midi keyboards and other outside devices aren't supported in the game, can only use the key shortcuts in-game

[woven hemlock]

IIRC someone said they sometimes had to press a different key (escape? f?) to 'unlock' the jump button before using it

[bright condor]

I've met someone who does use midi keyboards and it works but she's a bit busy right now

[woven hemlock]

if you apply the other blueprint and can't find it in your inventory anymore, it's probably already placed down somewhere in the house (got used when you applied the blueprint) you may need to carefully go through the house to see if you placed it down somewhere more hidden

[dawn briar]

hi can i know where is the onsen bath?

[bright condor]

Well, anyone that can help me let me know! Thank you!

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

unfortunately using a thirdparty keyboard isn't supported by the devs, so you'll need to ask the other person how they got it to work

[meager basin]

Yeah, and in my pond

[hearty pewter]

The hot spring near the start of bait the insects

[hearty pewter]

You've already taken a picture of that bird. It would say 0/1 if you were able to take a picture

[shut isle]

Omg no i read Rainbow Dash instead of Rainbow Power (Rarity) and now i did 4 pulls on the Rainbow Power Rarity banner when i meant to pull for Rainbow Dash omg 210 exhibition passes gone like that what do i do now can i refund this i meant to do rainbow dash not rarity omg

[meager basin]

It did, when I took the picture that's when it said it. It still gave me 1/1 , but said it didn't exist lol

[hearty pewter]

It may have already said 1/1 meaning no more attempts

[lone dome]

Im stuck with this "energetic friend". It never there even after reloging many times. welp

[grave dew]

Thank you very much everyone for your help!! I figured out how to get it, I applied the blueprint but instead of applying it with the furniture placed, I unchecked those marks for furniture (and furniture dye just in case) and when I went to apply the blueprint, it was in my inventory/warehouse afterwards. Apparently you can also do the uncheck thing with building materials and potted plants for the blueprint. So I have to replace all my furniture but I don't have to rebuild my whole house!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[runic blade]

Relogging wont always work, change town at main menu with the windmill or join a friend town

[hearty pewter]

Isn't that supposed to be the Roaming oak?

[uneven sail]

Thank u 🩷

[lone dome]

Ohh, thank you🫡 I should try first

[quasi fulcrum]

Hello everyone, I noticed that other people are able to make "preset outfits" but I can't seem to save any outside changing pajamas and skating. Is anyone dealing with this issue??

[lone dome]

Are we suppose to go around trying to find it?

[runic blade]

You need 800 points in the clothing collection

[quasi fulcrum]

Oh! Okay, thank you!!! I wasn't sure if it was something you unlocked or not

[hearty pewter]

Oak oak is normally in that general area when you get the quest for the first time

[icy laurel]

is this a common issue?

[woven hemlock]

I'm glad you figured it out! I didn't even know you could uncheck stuff, so that's good to know in case it happens to someone else in the future 😂

[lone dome]

And today is saturday, maybe its taking a nap or me time somewhere

[woven hemlock]

Report as a bug, the 'energetic friend' and the fluorite are appearing as invisible to players doing the intro quests after the recent maintenance

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Someone else might have already taken the picture, only one person can take a picture of the bird perch when there's a bird on it, so if person A takes the picture, person B can't anymore. It's not limited to the person who placed the perch, so a lot of people tend to hide their perches for this reason

[hearty pewter]

Try looking where it says it for players that have completed the quest too

[woven hemlock]

are you stuck under/in something (like the ice rink)?

[meager basin]

what do you mean special placement?

@hearty pewter

[hearty pewter]

When you tap the bottom left icons

[plucky hearth]

Hi guys. I have this issue where none of the face tattoo accessories show up. Like the rewards from fashion wave and even the ones I get for purchasing the gift box. Like one should be snowflakes on the cheeks etc.

[meager basin]

i have the large fish tank. how do i know where this special place is?

[plucky hearth]

Like where do I find this stuff. Is it not in dress up?

[runic blade]

Go check at a mirror

[hearty pewter]

The second to last one, just like where I have mine

[plucky hearth]

Thi is what I mean not showing up . Oki I'll try that rn thanks

[runic blade]

Yess all make up is in the mirror

[meager basin]

but see your crab is greyed out to, like they arent allowed to be in there

[hearty pewter]

Tap at the bottom left, second to last

[meager basin]

oh!!!!!!!! i see it. jeez if it was a snake it would have bit me lol

thank you so much for the help

[hearty pewter]

Lol, no worries! Also for any other game play questions, come to #gameplay-help

[meager basin]

i will thank you. i dont know which channels are still in time out and im trying to avoid all the noise and just play

[hearty pewter]

No worries! Also check out
#1470863524199796818 message
because theres a lot of good info in there for game related stuff too

[formal raptor]

It says daily requests refresh at 5. It's 6:30 now. These are still yesterday's dailies

[little trout]

so why did they create it then if itt was gonmna be a maleware

[woven hemlock]

it should be a false positive, not actual malware. however, if you don't feel comfortable downloading it with that risk, ultimately it's up to you

[icy laurel]

no, i was helping someone purchase tokens for the winter event

[woven hemlock]

sounds like you glitched when it happened, might have gotten pushed into the environment. try going to the watch >> settings >> reset position (it's an almost-invisible button at the bottom of the general tab, should be the first page you land in when you go to settings)

[blazing flame]

I need a fix for this login issue, i have done everything short of rebuilding my computer!!!

[woven hemlock]

what sort of error do you get when you try to log in?

[woven hemlock]

can you go to your watch, click the time, and check the time difference between server time and your time? the popup after clicking the time should tell you

[woven hemlock]

have you tried these yet?

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[blazing flame]

where do i find that

[blazing flame]

i have done all of that unfortunately

[woven hemlock]

even VPN/DNS?

[mystic trench]

It's the concern that instead of asking us if we trust the file, which my antivirus usually does, or even quarantining it, the antivirus is straight up saying it's bad and deleting it, which even my husband who I discussed the issue with said it's not worth risking it till we have further information. Steam did say they are looking into it to make 100% sure it is not malware, so if you don't want to risk it, don't, just be patient and wait till we get more answers or till we get an update to fix the issue. I understand the frustration though, many of us haven't been able to finish the winterfest event, and it's getting ready to end and we don't want to miss out.

[blazing flame]

oh that part i don't know how to do, i use to but i can't remember how

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[broken shell]

yeah im telling this to my partner too, to just not to risk it either, it's better to wait and see what happens, with all the respect from me, i do not doubt my antivirus software

[blazing flame]

i guess i will wait for an update too, i don't know how to do the DNS thing

[broken shell]

yeah it is NOT worth the risk

[sonic depot]

Hey everyone i have a issue with my pet cat where I cant see the like two buttons to feed and train

[broken shell]

of course this is a new game, of course bugs and stuff but still

[woven hemlock]

i understand your concerns, however, not all login errors are due to the antivirus detecting the file. some errors are genuinely because the game isn't coded well and so it can't find our network, which we have community fixes for that don't involve the antivirus programs

[blazing flame]

thats what i think as well

[broken shell]

That was my theory too

[woven hemlock]

many players in the server use proton vpn, and one of the other helpers recommended dns warp 1.1.1.1
which one did you want to try? vpn or dns?

[blazing flame]

i don't want to risk my computer getting hacked or something. i was already leary about the local network thing

[woven hemlock]

your computer is not going to get hacked by using a vpn or dns, however ultimately it's up to you

[blazing flame]

i don't know how to do it

[woven hemlock]

which one did you want to try?

[dusty saffron]

I just updated my Intel Graphics driver (im on a laptop), it says it's updated to the best one. This is a brand new issue I've never had before since the update.

[rocky juniper]

If you go into build mode, and back out, that works!

[woven hemlock]

unfortunately i have to get back to work, but if you describe what error you're encountering, someone can try to recommend community fixes if it's a common issue

[blazing flame]

the dns thing\

[grand pebble]

Is it really possible to just have only these options in dorothee’s store??? I thought new things would show up once reaching dg 35 and after the update

[teal reef]

im having a bug where shop pages just turn blank, this also effected my writing desk where i could not see my list of chapters to switch which one i was working on. closing the shop and reopening it does not fix it and closing and reopening the game also did not resolve the issue

[astral swift]

I actually tried removing it from quarantine and whitelist it but my antivirus continues to delete it so im just gonna keep it that way… I value my pc more than heartopia rn

[formal mango]

Hey I have a issue, so i finish the osen ervent three days ago, did all the egss- was supposed to get the recipe. But, i dont have it at all. Not in my inventory or anything

[blazing flame]

Are you kidding me, that DNS Warp thing worked lol

[woven hemlock]

yes, that's why it's on the list of recommended steps. glad you figured it out!

[blazing flame]

thank you very much 💖

How long do i have to leave it like this? should i wait until there is a fix?

[dense talon]

Can someone tell me where i can report a bug? it says the in-game feedback but there is no channel with that title? suggestions? I dont want to get bonked for posting when it isnt clear where to post something.

[dull raft]

i accidently topup for a different server. is it possible for me to get a refund or they change it to my current server?

[woven hemlock]

once you log in, you should be able to switch back to your regular network (eg wifi) without issue. if you get the same error you can use the dns again to log in

[woven hemlock]

this server is not part of the game, you need to use the support center in the game~

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dense talon]

Oh I see. Thank you I appreciate it.

[icy laurel]

thanks!

[tough vortex]

Hey, I'm just contacting to let you know that I'm having the same issue, and I can't figure out a fix either. Here's mine.

[dull raft]

i accidently topup for a different server. is it possible for me to get a refund or they change it to my current server?

[idle relic]

Hello, I have some questions regarding the end of the Snow Gala event. So please, can a developer with concrete answers respond?

1 - Besides the stove no longer being used for recipes and serving only as decoration, will other furniture still be craftable?

-# A practical example would be the sofa; could it still be crafted, dyed, and used normally?
-# This includes construction materials

2 - Himalayan Poppy flowers will no longer be sold at Blanc, but can the seeds obtained from their hybridization still be planted?

-# For example, would the peach and blue ones still be cultivated and yield hybridization seeds?

3 - Can the crystalline fish be displayed in the aquarium? Or will they disappear from the inventory?

4 - Will the standard emotes and vehicles remain in our inventory as well?

5 - Will the egg recipe obtained during the event remain available along with the baskets from the hot springs?

6 - Will the winter album, turnip prize, and butterfly prize remain? Or will they disappear as well?

Thank you for your attention!!

[woven hemlock]

the devs do not respond in this server. we as players can give you what we know, but if you want an official response from staff, you're going to need to use the support center in the game to contact them

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

unfortunately the staff don't process transfer requests, so your only option is to initiate a refund for the one you bought, and then make sure to repurchase onto the correct server. when you do a refund, it will deduct any gems/benefits related to the purchase from the server it was bought from, which can potentially put you into negative red hearts if you already used some of the hearts - this will lead to things like being muted in that server, not being able to plant crops, etc, but it shouldn't affect any other accounts you play on

[frail tree]

Has anyone else been experiencing invisible pets?

It says it’s right behind me, but it’s not there

[eager flicker]

I just hit dg 35 but the order machine isn’t there?

Nvm! Re-entering game fixed the issue

[gleaming violet]

Hello, can anyone help me? I have been stuck on the title screen for a day. I already redownloaded the repairs multiple times, offloading the app, deleting and reinstalling but nothing seems to work. Did anyone else encounter this issue? Pls let me know how you fixed it.

[zenith tide]

My SFX went dead silent in between game even though my SFX was set to 100%

[zenith tide]

Jump to another town to make them visible

[frail tree]

I've tried but they keep going invisible.

[dusty saffron]

Still can't log in. I opened through the launcher and Steam.

[woven hemlock]

it's a current bug, if you can get a video of it happening, you can send it to the support center so the staff are aware

[empty locust]

if you have an elevated house, they most certaintly could be under the floor. that happens to me all the time! you have to go into build mode, leave, and they should be next to your mailbox!

[olive stream]

Anyone else cannot top-up? I'm trying to buy GAMG junior membership, but it keeps failing.

[dusty saffron]

Omg I finally got into the game!! If anyone else is having issues, try running it in DirectX 11 instead of 12.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[spring void]

guys, is anyone else having trouble to buy the GBA membership? (I'm from Brazil)

[olive stream]

I have the same problem! (SEA server)

[spring void]

I'm in the global server, and I've tried all the payment methods already :\

[dull raft]

how long does it usually take for the refund processes🫩

[runic thicket]

Does anyone know why the server staff for customer support arent responding to items in this chat? Just curious in case theres a seperate channel for issues they use instead

[candid kite]

@austere kite

[austere kite]

So I just earned a rare badge thingy on the mlp event, but it disappeared, even from my mail box. Does anyone know what to do?

[pastel cradle]

My pets keep getting stuck in between my stoves resulting in me not being able to hit the quick time event and therefore losing resources due to the bug. Is there a temporary fix for this, are they already working on it?

[charred prism]

How can I get this Bubble? It's not moving

[modern gorge]

Chat banned for ten years because of a refund request through Apple for gems I never received.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[slow ridge]

Can someone help me get this cat off of my head???

It randomly got on and WONT GET OFF there’s no option to remove and my friends are saying i don’t have a cat on my head i think it’s a visual glitch but it’s annoying when im trying to build. Any help will be appreciated

[olive stream]

Same! Now all the prices are gone. Even for pink hearts! Cannot top up anything

[astral summit]

Posso jogar com a mesma conta heartopia no celular e no computador?

[spring void]

sim! mas não da pra logar na mesma conta pelo celular e pelo pc ao mesmo tempo

[proud ingot]

3nvyxzx has been warned

Reason: Posted an invite

[zealous sable]

Anyone else have horrible ping issues? I go into red every few seconds or couple of minutes. I’ve tried a vpn already 😔

[olive swift]

Hey so I’m not sure if this is the right channel, but I accidentally charged the wrong card while buying the season pass. No funds, won’t go into the negative ect. But immediately after it said “approved” then “refunded” then still gave me all the rewards.
I haven’t claimed anything yet since I know there’s been problem with chargebacks lately.
I restarted the game and it’s still there soooo what exactly should I do?

[modern lichen]

Can you open doors in friends houses? Im trapped in a room because I cant figure out how to leave

[astral summit]

obrigada

[olive swift]

It’s a setting different for everyone, I’ve been using the season event shortcuts for fishing and bug catching to teleport around. That should get you unstuck.

[modern lichen]

Thank you

[jagged current]

am I the only one having this problem or are other people dealing with it too because it’s starting to really annoy me. since the last update the game keeps lagging and responding late. even when I cook my food keeps burning because I press and it doesn’t respond so I end up pressing multiple times and I miss it. it’s really frustrating. I lowered the settings and tried everything I could but I still can’t play properly. I’m on PC and since the last updates I can’t even play normally for one hour.

[zealous sable]

Yup, happening to me too. Ever since the mlp update for me my ping goes into the red numbers every few seconds or couple of minutes on a good day. I don’t know why 🫤I’m on mobile

[rare pasture]

If i order sum on the order machine can i cancel it and get the card back??? Anyone plzzzz

[zealous sable]

Yeah

[unreal lotus]

Soooo I messed up in blueprints when I was trying to move my house back when I got more plots. I’m assuming there’s no way to get my house back, right?

[zealous sable]

Nope unfortunately you’ll have to rebuild it

[unreal lotus]

Blah, thanks

[rare pasture]

Do u know if we can order more then one thing

[zealous sable]

I don’t know, I was wondering the same thing but I don’t think anyone has gotten two tickets yet to test it 🤷‍♀️

[chrome crane]

Is there any way to stop the cat from blocking the stove? Even if I move to the other stove, it sits directly in my path so I keep burning good food 😭😭😭😭😭🙂‍↕️ The cat is already FED

[opaque silo]

my friend gifted me some store items and i did not get them can anyone help?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wheat finch]

I purchased the 300 hearts pack in Heartopia through Steam but the items did not appear in my account. The payment was already deducted. Please help restore the purchase.

[sly sun]

The flawless Flourite is on plot 5 today

[zealous sable]

Came here to add, I changed my vpn to hongkong, china and yeah the numbers are red but I can actually cook and yk play the game as normal.

[raven sky]

go to steam support, not here

[orchid torrent]

I have tried to buy the pink hearts two or three times now and I get an error. It takes the money but I don't get the hearts 😭 where do I contact someone about this?

[woven hemlock]

Send this information to channels like #1461436250861867159 instead, this channel is for figuring out tech issues

[orchid torrent]

I'm on IOS

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sterile pelican]

The new badge doesnt show up on my collection. Have anyone had this problem?

[sly sun]

I'm so annoyed!! I need one of these with blue eyes not green

[woven hemlock]

Unfortunately it’s just luck, nothing we can really do

[woven hemlock]

Is your backpack full? Most likely it went to your mailbox, so check there first

[sterile pelican]

Oh thank you so much 🥰 it is indeed full 🤣

[woven hemlock]

The people in this channel are players like yourself; for billing issues, please contact support

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

After you claim it from your mailbox, go to your inventory and search for the item gifted (not the gift box,it will be empty in your inventory, this is expected). If they bought you a pass, you need to manually activate the voucher from your backpack or warehouse, wherever the voucher is

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[woven hemlock]

If you accidentally deleted a house layout or overrode your house with a different blueprint, there’s no way to revert it yeah, unless you had the layout saved as a separate blueprint

[woven hemlock]

You need get more tickets in order to order more things

[silver pendant]

Is it normal for mission objectives to not spawn and needing to move out for a bit so it can spawn?

[woven hemlock]

Only if they have the setting turned on

If you’re stuck somewhere, you can try:

• go to the watch >> settings >> reset position
• go to your friends list and teleport to someone else’s town
• go to the start screen, click the windmill icon, and select a new town (friend’s or otherwise) (if you click the same friend’s town, it may drop you into the same spot you left from)
• (temporary solution) use the frostwave banner to teleport to an event area (fishing, etc)

[sinful ether]

Hello, my Google account was just hacked. How do I unbind it? I can still log in with Facebook, Steam, and Apple. Please help me.

[modern lichen]

They unlocked it then locked me in a different room but the teloport thankfully got me out.

[woven hemlock]

I would personally suggest to not touch the hearts and wait a week or so to make sure, because the game sometimes belatedly detects refunds, and sometimes cards will belatedly process a charge. From the card side, you can look to see if there are any charges being processed

You can also contact the support team for their opinion, I’m not sure what they would advise here haha

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[desert river]

How do I make a ticket? I have a member from here spamming me with stuff that’s not appropriate

[barren gyro]

hy game says i need to update to the latest version of the game? but Steam says theres nothing for me to update

[woven hemlock]

There’s no way to unbind accounts at this time

[woven hemlock]

To open a ticket to reach the server moderators, send proof to @twin yacht , but it may be down right now because they were going through backlog from yesterday

[desert river]

Thank you for this info

[woven hemlock]

Try shutting down steam and rebooting your device

[twilit lance]

Does anyone have the ruleset for making houses? Skipped it and idk what was allowed and not apart from the obvious.

[woven hemlock]

Go into build mode for a few seconds, move a piece of furniture, then save and exit. That should clear the glitch?

[sinful ether]

can i turn off the connection from Gmail?

[woven hemlock]

Unfortunately that’s the consequence of being at negative hearts. If you hadn’t requested the refund, you could have shown proof to the support center that you didn’t receive the hearts. The only answer they’re going to give you now is that to reverse the ban/other consequences, you need to buy back the amount of hearts until you’re at a positive gem count again

[woven hemlock]

Switch towns and book it to the bridge, the animation glitched haha. Switching towns should reset the animation and let you catch it

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[woven hemlock]

Is it the spike badge? Can you check your backpack, mailbox, and warehouse for the purple box, not the badge?

[woven hemlock]

This server is for the community to help each other, the only official channel to get support from the game staff is through the support center in the game

[woven hemlock]

No idea sorry. I think most people do a refund through their card

[runic thicket]

Ive already said I cant access the game due to the virus error. The supportmod isnt repying or accepting messages so there has to be some avenue left

[grim mulch]

Thanks very much!!

[barren gyro]

should i unistall the game and redownload it

[woven hemlock]

I was answering the question you asked 😔 You asked about the staff not answering questions here

[fresh totem]

Hi! So since yesterday my hats are not showing up on my avatar and idk what to do to fix that (i tried both pc and mobile) and its still the same and i tried different hats aswell

[woven hemlock]

Are you playing on a PC / do you have an antivirus installed? There’s a file from the recent update that is being flagged and deleted by some antivirus, which is causing issues when downloading.

[barren gyro]

id have to to take a look. but maybe that is the issue

[woven hemlock]

Try switching towns, there might be a cat glitched to your head

[runic thicket]

I appreciate that you're trying to help. From the channel guidelines there are official staff in the server who can proivde player support so at this point I need one of them to clarify why that support is not currently available

[woven hemlock]

I hope you get a response eventually, but I’ve never seen a staff member answer questions in here. There were staff members helping out in #1457193487354302577 previously (some of the answers we use come from them) but they shut down the channel and requested everyone report bugs through the support center, and I haven’t seen them around much since

[woven hemlock]

You can, but I believe it doesn’t actually unbind it from Heartopia’s side

[fresh totem]

Ok it worked thank you!

[woven hemlock]

#gameplay-help might have a copy

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[jagged current]

Try the Repair on the login screen it helped for now I can cook

[zealous sable]

Was your album affected ? Or all the same

[alpine turtle]

I don't know why this won't go away

[woven hemlock]

I believe it’s a bug because on my game there were two banners and the second one you could redeem the stars again. You can report it to their support center so they can verify whether the bug is the double banner or the lack of banner

[hybrid root]

How do I find in-game feedback? I need to report this. 😭

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hybrid root]

Thank youu! ❤️

[opal cypress]

Hey how do i report someone on here i think all moderators have their dm's closed for me

[ashen sand]

I was trying to buy a bit of furniture down and my game froze like i can’t press anything

[woven hemlock]

To open a ticket to reach the server moderators, send proof to @twin yacht , but it may be down right now because they were going through backlog from yesterday

[undone geyser]

@opal cypress same. I cant message a mod either lol amd I got crazies DMing me

[opal cypress]

Ok thank you I'll try that

Oof yeah modmail is down

I don't think you can delete recipes you probably didn't click learn recipe when it appeared

I forgot but I had something similar happen to me and it took s good while to get it back try checking your mail

[limber narwhal]

does anyone know how to get this flooring? the one with the little flowers on it? I don't have it, I already and I've been trying to look for it but I don't see anything

[ashen sand]

It won’t it let you delete mail with out confirming that is what you want do

[opal cypress]

You can get that flooring from purchasing off the manor set I think. Click on the basket icon in the top right then scroll down to manor set then click on building

[ashen sand]

You’re welcome

[limber narwhal]

omg thank you so much! I've been looking everyday for town stores or npcs, didn't occur to me to check the "real money" store lol

[opal cypress]

[woven hemlock]

Have you tried rebooting the game?

[ashen sand]

Yeah now it doesn’t exist

[woven hemlock]

If it let you delete the mail, it means you already claimed any items inside. Please check your backpack and warehouse for an unlearned recipe

[ashen sand]

And now it exists again

[lapis geyser]

i spun the wrong banner after i recharged without thinking the shop would "refresh" to the firefly banner and ment to spin the furniture one, whats the likelyhood of support being able to refund my passes and take away the items i spun on accident?????

[woven hemlock]

They have a disclaimer that wrong spins won’t be refunded unfortunately

[ashen sand]

Yay

[patent roost]

I just wanna upgrade my hobbiessss

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[lapis geyser]

thanks guess thats my sign to stop spinning them 🥲

[woven hemlock]

Level up your DG member level to get more hobby tickets 🤷

[patent roost]

I did all daily quests today and I can’t even upgrade it 😭 (not enough points)

[woven hemlock]

There’s no shortcuts to leveling up the DG member level, you’re limited by the 5 daily quests per day

[patent roost]

😭 😭 😭

[hearty pewter]

It takes roughly 4 days for later levels

[dull raft]

hello, please help me. i contacted customer service to process my refund and they say they cannot do it. i purchase through website and accidently pick wrong server💔 is this case havent happen before? what do they do? its not that i scam them for not paying. i just need my money back ro repurchased..

[woven hemlock]

i’d recommend doing a refund through your card provider then. the game is very stubborn about refunds

[dull raft]

alright thank you😞

[grand pebble]

I can’t create a private town. Is there a bug?

[jagged breach]

I can’t create a town either. Is it under maintenance?

[keen obsidian]

My to I use all my tickets hobbies I max out my fishing cooking and crops

[gritty mural]

How to remove this dot? It's bothering me so muchhh

[tired robin]

thats what ive been doing, and making sure the antivirus is off literally every time, its super annoying

[gilded violet]

I think i sold the recipe to the ceremic tea set ?

[quiet bluff]

my cat is only level 2 but keeps getting stuck on my head without an option to remove it...i guess it's a bug? it's really annoying cuz it removes all my hats/headwear

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hearty pewter]

If its a recipe, double check your workbench

[gilded violet]

yea main chat helped me find it

[hearty pewter]

Hobby level 5 unlocks the ability to go out with cats, not their growth, clingy cats have been hopping on heads without interaction since patch

[hearty pewter]

Okay! Good

[quiet bluff]

is there no way to put them down though??

[amber grove]

my game froze two times already this week while cooking food, didnt happen before the new patch.

[hazy crescent]

When I’m cooking my cats would get in the way and I’m not able to click on anything that my food is burnt. It’s so frustrating.

[hearty pewter]

Should have a paw icon on the right side of you screen

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet/clean them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[woven hemlock]

If you use a VPN, one player said they were able to cook with lag when they switched their location

[fallen zealot]

am i the only one with a red dot stuck on the event button? I already got the socials wishing stars so idk how to get rid of it

[quiet bluff]

there isn't any icon :/ that's the problem...i was doing the snow machine stuff with it beside me and when i finished then walked away, it just teleported to my head

[woven hemlock]

It’s a bug, on my game the banner got duplicated and you can collect the social media stars again. Not sure if the bug is the banner getting duplicated, or if the bug is the lack of a second banner

[hearty pewter]

Have you tried: watch, return to login and rejoin? And fallingwish's advice below

[woven hemlock]

Go into build mode for a few seconds or switch towns, it should yeet the cat off ur head o7

[quiet bluff]

this did remove the cat but now i cant wear any hats xD

[hearty pewter]

May have to do a repair from the main login screen

[woven hemlock]

@grand pebble @jagged breach haven’t seen anyone else being unable to create a town yet, might be a bug. give it a bit and try again

[woven hemlock]

ah, there is now an invisible cat on ur head. doing the process again should yeet the ghost cat HAHA

[visual prairie]

Hello I can't report a bug here, how do I get permission? I'm a little confused 🥹 I've been encountering a bug regarding the cat hobby. I tried reporting it in game but it won't let me attached a specific screenshot somehow.

[hearty pewter]

Report bugs in game. Watch, settings, account management, support center, headphones.

[woven hemlock]

You can’t report bugs in this server, bug reports need to be done through the game’s support center, which is located in the game itself

What’s the bug you’re encountering? There’s a lot of common bugs that the community has found temporary fixes for

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[visual prairie]

Thank you so much. I will try it.

[quiet bluff]

sadly did not work but oh well. if it keeps happening, i will just board the cat in question

[visual prairie]

The cat kept on bugging. Either the hunger doesn't deplete over time or the actions he learned don't count on the collections somehow. The dog doesn't have the same issue though so it's confusing.

[woven hemlock]

Good opportunity to board it if you wanted to originally, since it only started happening with the recent maintenance

[quiet bluff]

love my cats...just dont want them on my head xD

[woven hemlock]

Cats naturally lose hunger very slowly. I usually only have to feed my cats to full maybe once a day at most

The collections only count the actions when you get the photo of them doing the action, which the cat will randomly gift to you, not when they’ve learned them. This applies to dogs as well

[visual prairie]

Oh.. how about the action command? My cat learned the seeker action or something but the only available interaction is pet. Is that how it is too?

[woven hemlock]

Yes, you can’t command a cat to do an action like you can a dog

[visual prairie]

Oh 🥲 I see.. thank you for answering.

[woven hemlock]

No problem~

[visual prairie]

Oh, another question. You said collections only count the action you took a photo of. Is that also random? Like you have to wait for your pet to do it?

[proven cradle]

Hii my portal for the concert event is closed but it says that it should be open now so I’m confused

[cold vortex]

Hey I need help. I finished the gatcha for the treehouse yet the blueprint isn’t showing up.

[woven hemlock]

The cat will sometimes have a little 🎁 icon above their head instead of the normal feed/action icons. When this happens, it will randomly give you a gift, which is sometimes a photo of itself doing one of the actions you taught it to do via playing

[cold vortex]

I’m missing the blueprint.

[woven hemlock]

Can you show the concert tab from the winter event banner, it should have the times of when it is next open

[woven hemlock]

You don’t get a blueprint of the banner’s design when you collect all the items, you have to design it yourself

[visual prairie]

I see. Thank you so much. That clarified things

[proven cradle]

This is what it says, which is the time now

[woven hemlock]

Is it Saturday at 6:10pm in your game’s server time? It follows server time, not your local time

[odd saddle]

Help, my hats kept dissapearing from my head everytime i'm building... sure it'll come back after relogging, but it gets to a point that this happens everytime i'm building...

[proven cradle]

Oh no, it’s am for my game time :c

[woven hemlock]

There is an invisible ghost cat attached to your head, you should be able to go in/out of build mode or switch towns to yeet it off

[odd saddle]

Omggg thats whyy,😭 thank you so much, thought my weave was snatched for no reason

[woven hemlock]

[proven cradle]

Multiple sources are telling me different things a few websites said 7, my game says 6 and my gfs says 10. Does it change per person? Can we go together?

[steep dune]

Hey so I have a pet that is a high enough level to be boarded to the care center but the issue is that it refuses to be boarded, I do not understand, I’ve tried for weeks now

[woven hemlock]

I wouldn’t trust the websites because they don’t always have the most accurate information. There’s a fanmade info site for heartopia that is frequently wrong, iirc

Trust whatever it says in the game itself. If you and your gf are playing on the same server, it should be the same time for you

If you’re both in different timezones, it might be adjusted for your timezone, but ultimately trust what the game says over a website

[proven cradle]

Ohh I see, thank you so much !

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

hi meow bot

[woven hemlock]

What does it do when you try to board it?

[ornate oak]

Anyone have any idea why my pets will not go inside the house at all and only stay in the front yard all day everyday

[woven hemlock]

pets go where they want to, each pet is unique so there's no way to force them to stay in one place or another

[ornate oak]

well i mean i have 2 cats and 2 dogs they have never been inside my house all 4 just say in front outside - and this only started after building a new house. They use to come inside all the time

[steep dune]

It will not jump on my head, I’ve tried to ask many times

[woven hemlock]

maybe they have opinions about your new house /j
but yeah, that's expected i think. some of my pets don't go inside my house at all, some of them like to follow me upstairs, etc. the game recently made some changes to pet behavior during the last maintenance, so that may have affected your pets as well

[ornate oak]

thanks for the response - they been making me feel bad always being stuck outside 😆

[neon oar]

i have this really annoying red dot on this page in the updates that I can't seem to remove even though I have followed every account for heartopia alr, I'm going crazy abt the red dot. is this a bug? 😭

[woven hemlock]

ah, if it is a cat, that's expected. cats dont like going outside, even if all the conditions are met. the community suspects that some personalities will refuse to go outside completely, so it may be impossible to board them.

someone mentioned that they fed/pet/washed their pet to full, and then spammed the go out button, and that worked on one of their cats, but it's not guaranteed. currently, clingy pets have been jumping onto peoples heads without warning, so if your cat is a clingy cat, you might be able to trick it onto your head

[woven hemlock]

yes, my game has a duplicate of the banner. no idea if the bug is having a duplicate banner or having no duplicate banner though can report it to their support center

[neon oar]

thank god I wasn't the only one having this i already tried repairing the game with the wrench on the loading screen but it's still there. I'll report it then, thank you!

[woven hemlock]

np~

[steep dune]

An okay I understand

[slim junco]

hello, I just bought pieces of the set up to day 6 on the time limited mint kitchen set, but when I purchased it and then went home to place them, only a select few items showed up in my inventory? I checked the shop again and it says the things I bought are sold out. I tried restarting my game, but it didn't fix.

[woven hemlock]

if your bag was full at the time you purchased the items, it was sent as mail to your mailbox

[slim junco]

oh! thank you so much I just checked it and didn't know that was a thing!

[woven hemlock]

no problem~

[true heath]

Hello! Does anyone know how to change my currency to USD whenever I'm trying to purchase a pass?

Last night I forgot my VPN was on and it shifted my location to Singapore thus making my currency to SGD. How do I revert?

[errant pewter]

Can someone help me? I'm having trouble logging in using my laptop. I've tried tutorials and downloading from both Steam and TapTap. Is there any info or someone who can help with this? Thank you.

[young copper]

Anyone else experiencing this? I know its the pet but it wont even let me jump out.

[pastel cradle]

Pets walking through furniture is intended?

[young copper]

It used to still let me jump out and lure the pet away. It no longer lets me escape my stove area.

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[haughty solar]

Uhh is anybody else experiencing this by any chance? this pops up when I try to load up Heartopia and then proceceds to crash after

[kind trail]

Why is starfall shards here on fishing village today without meteor shower? is this a bug?

[foggy star]

please help i want to delete the other egg ornament but no button :(((

[foggy star]

it lasts for idk hours even though meteor shower ends

[kind trail]

oh did we had a meteor shower weather earlier? or yesterday evening?

[foggy star]

i honestly dont know haha

[primal pasture]

Last night, yeah

[modern moth]

https://www.tiktok.com/t/ZThvjj5aR/

[sonic finch]

why cant we create a private town?

[tame panther]

Hi anyone knows maybe whats going on the Heartopia site topup?

Official site

[sonic finch]

why cant create private town?

[stoic steppe]

Im having a weird audio bug, sometimes some audio would cut out when driving (The vehicle engine or music). Lately most audio will cut out randomly and I have to restart the game. (Audio that cuts out include: Music, Vehicle, Water, Animals, Walking, Axe/Net/Camera/Fishing Pole) I am playing on PC/Steam and have varified my files

[sturdy wolf]

What channel should you share ideas about possible future events/themes?

I went to XD website, but did not receive a response? 🥺😇

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

I think you're ini the wrong server my dude

[woven hemlock]

the game releases a suggestions survey every month or so (there was one in january, and one recently at the end of feb/beginning of march), so keep an eye out for those

[woven hemlock]

happening to everyone, can report it to their support center with video proof so they know it's happening

[woven hemlock]

can't delete them

[woven hemlock]

there was a meteor on friday, the shards last for 24 hours

[foggy star]

okayy :(( i hope they will do something about it, it triggers my somewhat ocd in me XD

[woven hemlock]

you can send it as a suggestion in their support center

[foggy star]

thanks btw

[woven hemlock]

Are you playing on a PC / do you have an antivirus installed? There’s a file from the recent update that is being flagged and deleted by some antivirus, which is causing issues when downloading.

[woven hemlock]

[foggy star]

how

[woven hemlock]

yup

[woven hemlock]

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

i think i remember someone mentioning they had trouble with the jump key, i can't remember whether they had to press escape or f to 'unlock' the jump key sometimes, but you can try that next time you get stuck

[woven hemlock]

what are you having trouble with exactly? the only thing it shows in the video is your binded accounts and something being clicked on

[haughty solar]

yeah Im playing on pc ! however, its downloading just fine its just that pops up everytime Is there anyway to troubleshoot this by any chance?

[woven hemlock]

have you tried changing your location to US on the vpn and then rebooting the game/device?

[woven hemlock]

the most common reason this happens is that you have an antivirus installed that is removing a necessary file from the download, which is causing the crash

Help! I can’t get into Heartopia due to infinite loading / my antivirus is flagging a file!

• If your antivirus is flagging a file and deleting it, you can try (on Steam) verifying the integrity of the game files, or (on your antivirus) making the file folder an exception to let it pass through. This is of course done so at your own risk, but not all antivirus are flagging the file, so it is most likely a false positive. For more detailed instruction on how to make the file an exception: https://steamcommunity.com/app/4025700/discussions/0/798963496102520875/
• If you’re stuck at infinite downloading (on Steam), can try to change the Download Server to a different region. #technical-help message
• There are a few other suggestions that have worked for others, so try searching up in this channel

[rich cedar]

Hello, is this a know issue? The flowers take up such a large area? I don't think it did this before right? But the plants are normally and can move little by little so they close together.

[foggy star]

thanksmuuuuuch

[ebon kraken]

Is there anyone who playing on PC or Laptop? Where can I found pictures after I save it?

[woven hemlock]

The plants you build are different from the flowers you grow as crops. The purple ones are for decoration, so they have smaller hitboxes so that you can 'stack' them. The bright flowers you were trying to stack are ones you grow, you can't 'stack' them like the other ones

[muted plover]

Hello. As you guys can see, I purchased the 65 red crystals pack earlier, and the transaction was successful. But the when I opened the game, I did NOT receive any red heart crystals. T____T

[woven hemlock]

iirc someone said it's in the folder location that your pc/laptop sets as default for downloads (possibly on the c drive?). if you moved/deleted the folder, then the game is sending your photos into the void because it can't find the folder anymore

[ebon kraken]

I found it! Thank you so much

[rich cedar]

Ahhhh oki, thank you. I didn't think I noticed this before but I guess this was my first time trying to use them as deco. And thanky for the hitboxes term, I was struggling to explain it while I was typing 🤣🤣♥️

[woven hemlock]

for billing issues, please contact their support team. make sure you bought the hearts to the correct server (eg if you play on asia server, make sure you bought it for asia server and not global. this is an easy mistake to make if you top up using the website)

Help! I need to contact customer support!

There’s three places in the game you can access the support center from:

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[slate lantern]

currently pending

[drowsy berry]

Hi! May I ask if anyone know how to get rid of this red dot in the discovery? I'm done following all of the game's social media account and done claiming the wishing stars too.

[slate lantern]

something happened for google to hold ur money first before giving it to the game

better contact google customer support for more info why

[slate lantern]

can u try going to all those site again if it remove? just want someone to test if it helps?

[woven hemlock]

i think its a bug, on my game the banner showed up twice after the recent maintenance and it asked me to collect all the stars again

[muted plover]

That's a different transaction since I'm planning to recharge again later. I already paid the 65 one earlier, around 3 PM before I went to univ

[slate lantern]

ahh u mean that i thought it went through xd

[drowsy berry]

I tried to visit all the sites again, the red dot is still there 🙁

[slate lantern]

then what falling wish said~

[slate lantern]

sadd ig that also doesnt work ig have to endure till they fix it

[ebon kraken]

I think its a bug, I have same issue too

[muted plover]

I haven't received my crystals yet even though the transac was successful : ( It's been 2 hours

[slate lantern]

truee that is weird just gotta ask customer support since they have more connection about money

[drowsy berry]

I do hope so 😭 'Cause I was literally so happy that the bug on the penguin furniture got fixed then now I have to endure seeing this dot again 😭

[slate lantern]

ya when we saw that on the new update we already knew its the next thing xd

tho some are lucky we dont have the red dot

idk if its a server thing

[drowsy berry]

Maybe, but will try not to mind the dot and wait till they're able to fix it. Thank you so much!

[random geyser]

Is the green record player (Box Record Player) invisible only to me?

[woven hemlock]

Bug, can report it to their support center

[random geyser]

Will do!

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[leaden nexus]

Hello what is the lowest ping u ever had?

[proud ingot]

flimsyone. has been warned

Reason: Posted an invite

[elfin helm]

I finally activated the automatic feeding for my cats. The feeder is full, but my cats aren't eating automatically; I still have to feed them by hand. Why

[undone valley]

Hi everyone! Is it normal that my cat constantly stays on my head? It's been like this since yesterday; when I get in the car he disappears, but as soon as I get out he comes back on my head, I can jump and go anywhere, he stays there 🫤

[fiery rock]

Anyone else experiencing sudden audio off mid gameplay?

[fiery rock]

Someone said that it's a new feature. Cats can randomly hop on u. Clingy and Sociable cats tend to do often.
Though I haven't experienced that myself

[undone valley]

Yes, I have that too. When you open your watch by pressing Tab, the sound comes back.

[graceful barn]

I have had this issue a couple of times since after the recent update idk why

[undone valley]

Oh xD do you know if we can disable it ?

[fiery rock]

https://tenor.com/view/mad-annoyed-gif-27497951

[fiery rock]

I think we can't:(

[proud ingot]

xi_ven has been warned

Reason: Posted an invite

[undone valley]

Oh.. 🙁 thank you for your help !

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[alpine aurora]

Is there an actual place where we can talk about the real problems of this game? Like gacha , bad events and terrible furniture and clothes in game ? Lack of purple heart and more ? And I do apologise for spamming the wrong Chanel ! Good day x

And do not say suggestion !! Because I’m not suggesting … specially when we don’t know if we are being heard !

[full cypress]

hello! i don't know if this is technical or a bug but I certainly need help. i've been trying to create town since this afternoon but can't. my friends tried it as well but it says " town creation failed" (i have membership and had 21hrs left)

[quiet flame]

Does anyone else have it to where when you open the game everytime it opens you see the post maintenance announcement or whatever pop up on the loading screen? The first login after the fact made sense but shouldn't it stop popping up after that? 😭 I don't wanna have to keep pressing the x every time I open the game. Hopefully they remove that soon.

This to be exact^^

[surreal zephyr]

CANT MAKE PRIVATE TOWN!! PLEASE FIX THE BUG ASAP!!!

🙏🙏🙏🙏

[karmic geode]

I accidentally sell and delete my recipe before i learn it. Please help me 😭🙏

[alpine flint]

Why is it invisible? i already tried relogging and moving to another town but it's not showing

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[naive ocean]

The winter event is almost over, when are they finally adding the 5* winter birds ????

[exotic dew]

5* winter birds need the bird bush camouflage and bird whistle (forgot what level can buy these) also need rain / snowing weather. not sure if work in rainbow

[naive ocean]

holy, for the number of time I complained about it and everyone repeating the same obvious info and saying they exist, you're the only one able to tell me I need rain

[exotic dew]

[naive ocean]

thanks

[exotic dew]

you're welcome

[harsh gorge]

i cant open the game :((( gives me this error on my pc

[dusty gull]

after new update there new bug which is few item texture missing, try in game support customer service, if u dont know where u need to log out first then there icon for customer service hope its help

[glad inlet]

i have this quest but i cant find will 😭 @dusty gull

[exotic dew]

fishing village at the bottom area (at the lighthouse)

[glad inlet]

i already go theree but will is not thereee

[exotic dew]

🙀

[swift owl]

check in the corner

back of lighthouse , bcs last moring , hes there.
always there.

[glad inlet]

still no will :)

[brazen salmon]

The sound effects randomly turns off

[swift owl]

is there another bugged?

[azure granite]

I can hardly play - because, input is slow, items disappear, can’t water plants, food burning. Why is it like a tornado went through the game files now. 😢

[swift owl]

it happend to me only , loading screen taking so long ,
first day i played , i remebrr it was quick loading

[glad inlet]

frfr

[glad inlet]

nahh only i cant find will 😭

[modern gorge]

I understand and appreciate your response, but to the casual player this is not common knowledge and people shouldn’t be punished for getting a refund for a fraudulent purchase. I’m not the only one this has happened to either.

[dry raven]

Is anyone else experiencing game crashing all the time? It is getting ridiculous how often it happens.

[fringe salmon]

Hello, good morning, I’m having an issue. I wanted to unlock the bug catching hobbie and I chose the wrong dialogue about the event, now I can’t get the hobbie unlocked because the NPC doesn’t have a dialogue for that, just chat and to start a frosty something…

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[wicked lake]

Hay what do you do if your hobby tickets are not going through

[hoary karma]

Where is annie?

[hearty pewter]

Double check and be sure that theres not a concert that is on going

[fringe salmon]

I noticed that no hobbie can be unlocked while the event is running. I tried to unlock the bird watching hobbie and it only has the options related to the event, that needs you to have the hobby unlocked. Can I get some help?

[hearty pewter]

You need to continue your main story and side quests. You'll be able to unlock it very soon!

[exotic dew]

wait did the concert still ongoing?maybe he is in the concert?

[exotic dew]

in the concert event area if convert still ongoing

[hearty pewter]

-# someone read my message lol

[naive ocean]

can someone explain to me how this guy got such clean edges (1) 'cause I cannot figure this out (2)

[astral swift]

Day 3 of no heartopia pls fix the false positive 😔

[gilded walrus]

Hi!!! I want to know if purchase 300 red hearts how many exhibitions pass I can get?

[hearty pewter]

30, but if you do the discounted packs one screen back, you can get more if you havent bought them yet

[gilded walrus]

Thank you so much

[subtle isle]

Can someone help me?

You are claiming that I asked for a refund in my account, I tried to explain that it was not me, but my son, but then you sent me only 30 reais and I made more purchases than 30, and in this my love is negative and I need the rest of the money!!!

There were 3 purchases of 27.90 and you gave me back only 30 and in this you blocked my account

[naive pumice]

How do I add a photo???

[nova oxide]

Help, what does it mean when a resident is not on the map?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[burnt terrace]

idk where else to send it? but every single heartopia ad i swipe to has every single comment like this. But hey, ‘it’s perfect. it’s working exactly as it should be’ despite majority of complaints being the same exact things

[proper acorn]

Unfortunately no way to stop it but I found this hack where you put the stoves on top of joinery tables and Pets won't block it you jus have to stand on the tables.

[gilded walrus]

Hello guys another question, I can't avail the Guilded Acorn for winter forst event. And I think it's not available to purchase because will end in 6 days? Am I right?

[fresh pecan]

how i contact with a admin about a exploit?

[hearty pewter]

Exploit or bug? And if its in game you report in game

[boreal sequoia]

helloes, seems like the ModMail doesn't work, but I'm not sure whether it's alright to straight up choose and message any mod- how do I reach out?

[proud ingot]

everton__silva has been warned

Reason: Posted an invite

[burnt tusk]

is there a way to translate on the postcards like we do in chat 🙁 I really want to read my friends mail

[wanton sleet]

i bought heart diamonds for 4.99 but its not in my account how long does it take

[pulsar storm]

My game froze

[runic zenith]

How do I finish this?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[hollow ibex]

I haven’t been able to connect anymore, I clicked on repare the app, and it doesn’t change anything… Anyone having the same issue ? Message shown is : « Failure to get the server list. Please try again later. confirm »

[wanton sleet]

try resting the wifi

[boreal sequoia]

Is it alright to DM mods, considering ModMail doesn't seem to work? If yes, how do I know who is alright with receiving DMs- don't wanna bother anyone

[hollow ibex]

Oh wow thanks this actually worked ! After trying so much it wasn’t complicated 🥺

[wanton sleet]

your welcome 😁

[obsidian heron]

Hello, the modmail bot is giving me an error i cant send a message or submit a report to the staff, what should i do?

[steady spade]

I don't see any official response on antivirus software deleting Win32/Packed.VMProtect.ACI in the latest Heartopia update. I am unable to launch the game without this file. Why is this trojan horse necessary to launch the game?

[thorn roost]

Anyone talking about the bad sound bugging with the last update?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[weary pollen]

Pets are kinda annoying. Whenever I'm trying to do something, they follow me out of nowhere. The result is they block my path and I'm unable to click the dish so it got burned.. I don't know if this is a bug. I hope devs fix this in the future update.

[amber cloud]

Samee

[desert shard]

Hi i have some glitches in my game idk if its just me or others too, but when i'm holding my fishing rod it stays stuck. Like if i was aiming on fishes but i dont press any button. And same with my insect net, it is aiming in a single direction and it lock my camera so i cant hunt insect, neither fishes

[winter dragon]

Does anyone know if they are working on fixing the false negative?

[compact mural]

is there any way to change keybind when u play on pc? thanks

[fossil folio]

HOW DO I UNBIND MY STEAM FROM THE WRONG ACCOUNT! I logged into my iPad to play (pc player) and I used the wrong email and now it won’t let me unbind my steam to connect it to the right account..

[proud ingot]

k0988128279 has been warned

Reason: Posted an invite

[warped pike]

Question will we still be able to cook winterfrost recipes after the event ends?

Also are the penguin stoves still useable outside of the event period?

I can't seem to see any words on in game. thanks!

[obsidian heron]

Ty

[fiery lava]

Is anyone experiencing unable to reset to default clothing dressing up

[oblique fiber]

is there an option to remove my cat from being GLUED to my side at all times it burns ALLLL MY FOOODDDDDDDDDD

[viscid nexus]

Has anyone had issues feeding their cat fish jerky? I can't feed my cat the fish jerky, because it keeps saying that it is full, when it's actually starving, and blocking my cooking areas.

[raw agate]

Has anyone experienced when building in blueprints you can’t leave? Like trying to press the complete button nothing happens. It’s happened to me three times since the update the other day that I’ve had to completely exit the game. Every other time there’s been a delay but would always let me complete it and leave. Just curious if there’s a bug or it’s something on my end

[bleak crow]

Is there a way to get in contact with the devs? I tried the mail mod, but it gives me an error.

[honest anvil]

Has anyone been stuck on 9% on loading screen 😭 i have checked my connection and even changed it and it doesnt move up

[obsidian wind]

Same since 40 min ago, been trying everything including resetting the WiFi router and nothing works

[obsidian wind]

Where you able to fix this?

[honest anvil]

I thought i was the only one :”) ig its their issue

[hollow ibex]

Yes I only turned WiFi off and on again on my phone and it worked. Happened again and did the same again 😅

[acoustic pulsar]

I drew a 3 pack mlp badge from rainbow flower and I got 2 rarity badges but it wasn't registered 🥺🥲

[obsidian wind]

Ah okay 😅 mine is just weird ig thank u tho!

[hollow ibex]

Still seems to be an issue on their server though because the issue keeps coming back, and my WiFi is fine 😅

[acoustic pulsar]

I drew another 3 packs again and I still got 2 rarity but it still isn't registeredddd🫠😭

[alpine gulch]

credits to whoever asked this to the cs

[fringe fulcrum]

i also drew 4 packs from mlp and got nothing. i restarted and still didnt get them and lost all my coins

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[alpine gulch]

have you tried play with your cat first?

[viscid nexus]

I pet the cat, cleaned it, and I'm able to feed it normal foods, just not the jerky.

[alpine gulch]

from Settings >> Account Management >> Support Center >> Contact Customer Service

[bleak crow]

I tried and got no reply or help.

[alpine gulch]

how about play/ train? the jerky is to add cat’s energy, not to feed them bcs of hunger

[wind pebble]

Hello,

I am contacting you because I have a problem with my purchases in the game.

I tried to recharge and buy red diamonds, but the game showed an "anomaly" error and I did not receive the diamonds. However, the payment was still taken from my account.

I already contacted support about this issue but I did not receive any response and the diamonds were never added to my account.

Today, the same problem happened again. I made another purchase, got the same error message, the money was taken again, but I still did not receive the diamonds.

Could you please check my account and either add the missing diamonds or refund the payments?

Thank you for your help.

[viscid nexus]

Thank you. It worked.

[pulsar timber]

I have a same problem with you. May I ask how you contact customer service?

[alpine gulch]

maybe try again on workday not weekend

[bleak crow]

I messaged them about a week ago on Wednesday.

[fringe fulcrum]

there is a google form on their website to report bugs/ issues!

[nocturne mica]

Dear devs. pleaseeee fix thiiss. I don't wanna cry over burnt food. And this time, the cat is going to totally out of hand. It suddenly stuck on my head 🥲

[wind pebble]

When you enter the game, before logging in, there's a help/assistance section at the top.

[nocturne mica]

can you show it through screenshot? Cuz there are no assistance button on mine..

[nocturne mica]

my deepest condolences 😢

[gentle orbit]

Guess I’m not cooking for a bit 😭🙏

[bleak crow]

It's okay if I can't get ahold of them.. It's not a big deal, but I just wish it was easier to be able to directly contact the support team. Since the problem I'm facing is in regards to purchases. x_x

[nocturne mica]

i see. on the loading part.. thank you

[wind pebble]

your welcome

[oblique fiber]

sorry if this isnt the place to ask but where to get those roll cakes ? :O

[gentle orbit]

Buy the recipe from doris (i think in rainy days), and then buy the sugar she sells during events!

[oblique fiber]

thank u much ^-^

[steady atlas]

about player have lagging experience after update , does this relate with recent update contain coinminer script ? that make processor have unexpected workload , causing lagging in game experience.

[lament sequoia]

my game says it couldnt connect to the list of servers and to check my internet but the internet is good. I tried it on my phone and the same error appears

[obsidian wind]

Same