technical-help

[woven hemlock]

Help! I need to contact customer support! (to report a bug)

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[cobalt anchor]

Did you already try to repair game files from steam? Also fully restart steam from task manager? Im not too familiar with other fixes..

[jagged latch]

Yeah so they can't go boat fishing yet since the prompt quest of it hasn't popped up

[broken lotus]

Oh dang I just spent the gold to start event cause he finished the lighthouse quest to get them up and running when so they get that notification do u no

[rain mirage]

So I managed to uninstall steam version and installed the taptap version and at first it got stuck at 99% of the installation, but I closed the app, and rebooted it again and it worked just fine. I'm already in game and everything looks to be working fine so far. Thank you c:

[woven hemlock]

after you invite people to the event by clicking the 'invite' at the bottom of the event participant page, there's no way to know if they got the invite other than being unable to invite them again, but it should have given them a call to join

[noble basin]

Help, i left the game like two-three hours and still the same 🫠

[fallen lantern]

is this some kind of bug guys my quest is stuck like this and when i go to annie there's no quest line

[grizzled haven]

Stuck on beginner quest “water crops with the watering can 0/8” despite watering the crops. When exiting the game, the crops fully matured anyways, then re-planted new ones yet still says 0/8 when watering.

[jagged latch]

Oh wait, are you able to invite them? Because if you can't it means they haven't gotten the quest yet but if you can invite them, it means they can and they just missed the call?

[drifting bramble]

Common bug. Happened to me too. Run around the town and try to find a random neighbor whose crops you can water

[grizzled haven]

Thank you so much girl!

[prime flare]

I cleared the cache but I still haven't received my membership day rewards

[drifting bramble]

Ye!

[deft nacelle]

I’m trying to make a button mushroom pie. But it won’t let me make it does anyone know why?

[polar pike]

I have the same issue

[runic thicket]

some has started a steam thread for users with the same issue, it looks like the format for a compressed file can be dodgy so security systems usually block them. Ill keep an eye there to see how it gets fixed

[cobalt anchor]

Those crops are already watered, you can tell based on the dark brown (not light brown) color of the dirt-you need to water a dry plot

[zealous chasm]

Thank you, its weird the headset icon only visible when loading the page, it should be visible in game as well

[woven hemlock]

could you ping me in the thread so I can also keep an eye on it? 🙏 will be useful for future answers

[woven hemlock]

the headset logo is visible in-game when you go to the support center, which i also mentioned how to get to in the post

[prisma hinge]

the sound.. is strange.. no car sound, no mushroom picking sound, no walking sound

[woven hemlock]

should fix itself, can send a message to their support team if you want them to take note of it though

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[prisma hinge]

this one error too?

[woven hemlock]

bug, can report it to their support center too

[lone magnet]

found the issue. for those having the constant spinning problem, your antivirus probably quarantined a file. restore the file and add it onto your exceptions/allow list

[restive iris]

Hi My account got reset after the new update. What should I do?

[slate lantern]

yes but u need to dm the bot itself for it to work~

[slate lantern]

dang ig ur only choice is to ask the customer support in game

[noble basin]

Did you know what to do if the file themis_x64.dll doesn't appear?

[restive iris]

Who/where should I reach out about account issues?

[cobalt anchor]

When you opened the game, did it log you out? Did you sign into the email/id you used before to sign in? Also what platform are you playing on?

[restive iris]

Hi yes! I logged in using my apple account and I am on SEA server

[cobalt anchor]

Hmm if you’re using your apple id to log in it should have saved your progress to hato server and bound to apple id.. when you log in does it give you a new player account entirely? What does it show you

[restive iris]

yes new player account entirely, I was prompt to talk to Annie and bob again 🙁

[lone magnet]

most antiviruses should have a history of what has been quarantined and from there it should allow u to restore it. thats what i did

[prime flare]

Oh,where is that question asked? 😢

[elfin kiln]

I dont have the support center option

[slate lantern]

in game go to settings > account management > support center > headphone

[woven hemlock]

which page are you trying to find it on

[elfin kiln]

Start screen, ingame also doesnt work because i cant find account management

Loading screen works but it freezes after i click on the headset

[slate lantern]

there should be the headphone icon?

[woven hemlock]

can you go to the settings tab in your watch and screenshot for me?

first one should fix itself, second one can report to the staff as a bug using the in-game support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[elfin kiln]

I messed up and didnt see it im sorry

[woven hemlock]

no worries, its easy to miss. glad you found it!

[exotic lotus]

hello, my game keeps closing on its own at the opening screen with the mlp girls.... i've updated the game and can't even log in now

[knotty cargo]

Hiii I’m new here

[grizzled haven]

Hey guys! When I go to buy something and it says “sold out”, how long do I have to wait until it restocks?

[cobalt anchor]

It depends. Some shops reset weekly and some have a purchase limit. If its a weekly shop it resets on saturdays

[grizzled haven]

I wanted to buy some more planters from the garden guy

[cobalt anchor]

You unlock more planters by leveling up the gardening hobby. If its sold out right now, you just need to wait

[grizzled haven]

Okayyy, thank you! 🙂

[exotic lotus]

does anyone know why my game keeps closing on its own? or is there anyone having a similar issue?

[blazing roost]

I cant interract with the Tree of harmony from the mlp event anymore after I "got my daily elements"

[blazing roost]

My game gets stuck sometimes so that I have to restart it

[naive elm]

So for the shoot option does it not save?

[foggy wraith]

So anyone experienced this or is it just me?
Did everything i could and still not fix
My last resort would be contact support😂

[exotic lotus]

how do you restart it? it's never happened to me before

[blazing roost]

I just leave the game completely and open it. Afterwards it works just fine

However I have these problems atkeast once a day 🫠

[exotic lotus]

so the game closes completely on its own, and there's a little pop up that shows for a split second that i can't read. i don't think i can restart it 😓

[blazing roost]

Did you try to restart the device yet?

[exotic lotus]

yeah

[blazing roost]

In that case it has to be fixed by the develoopers

[slate lantern]

hm?? u using the correct /suggest right?

[exotic lotus]

i see, thank you

[blazing roost]

Np

[harsh grove]

This might seem like a strange question but a bug has been happening to me where the fps gets unlocked on mobile and i can get around 75-90 fps has anyone figured out what is causing it and how do i replicate it cos it feel very nice when it happens, yeah my phone gets hot but i like how smoth it feels

[runic blade]

Anyone still having issues with updating the game via Steam? :0

[slate lantern]

ig they disabled it

[spark rose]

I had 1day and afew hours left and when I resubbed it only added like 4 days to it?

thought it's suppose to add 7days onto it?

[slate lantern]

ur grace period

it gets counted

[upper nymph]

Does anyone know if we lose the penguin packs after the event is over?

[spark rose]

wdym grace period? Like it only gives half till they comfirm payment?

[slate lantern]

so example ur 7 days is up, there is this grace period that gives u 3 days to renew it, so example u decided to renew where it say 1d and 22 hrs, then its gonna say 5d soemthing hrs

it just mean it will hold for u until u renew it, in the time limit

[silent swallow]

Hey I was watching tiktok and I found a video saying that the we can't cook on the penguin stove after the event and we will lose the frosting. Is that true? I soo worried cuz I loved they so much and already farmed 1k of them

[slate lantern]

tho hoesntly i dont see why and i dont see the purpose but that what it have

[slate lantern]

hmmm i dunno about frosting but base on the stove yeah u cant use it after event end, maybe bake all the pancake u want if u want to use ur frosting

[spark rose]

so technically I've had the pass for 8+days now?

[slate lantern]

or display them

[spark rose]

Doesn't that mean people will just let the 3 days grace period run for free then renew it so you're technically getting 10days per pass?...

[slate lantern]

in a way yeah it was continue it till it reach time limit since u paid before time limit it just substract the time used

[slate lantern]

nope how do i say this

i tried waiting too if i get additional

instead i got 4 days

mean it total

since i was close to the 3 days limit

3+4 = 7 days

[spark rose]

ah they still subtract from previous pass then

[formal wren]

im not sure where to ask this but ive tried updating my game since it says i have an update but every time i tried this happens after it reaches 99%

[slate lantern]

i meann not really cause i had an ongoing 7 days it got expired, then i waited for grace period to go 3 days then renew i got 4, basically the grace period is part of the next purchase u do

[lyric sable]

am i screwed? I accidently got the rare edition badge and click twice on the same one( spikes pride) and now im missing the first rare badge (spikes obedience). is there any way to get it besides from the event heart thing?

[slate lantern]

nahh a lot have some dupes better ask here

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293 or https://discord.com/channels/1128257488375005215/1478107524694540308
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[spark rose]

you can probably get it by luck?

[spark rose]

also thanks for the help : D

[formal wren]

can someone help me?

[slate lantern]

ay welcome i hope i made it clear lol xd

[slate lantern]

my bad a lot of people have this issue idk the solution yet but we can wait if someone reply or someoen shares their experience

[formal wren]

alright

[naive elm]

So they’re just going to implement all these cool camera options and doesn’t save anywhere 😒

[spark rose]

have you tried verifying the files?

[formal wren]

yep

[spark rose]

as in save the pictures you take?

[naive elm]

Yehp, the new camera function adds 10-30 second videos- but where can we find them?

[spark rose]

if you've tried verifying files I guess what I would do is just reinstall since it's like 10gbs

[formal wren]

would it still keep all my data? cuz i have over 100 hours

[naive elm]

Finally Support got back and said it doesn’t record it’s just a camera function 😑

[magic glacier]

Hi everyone, I need some help.

Since the latest Heartopia update my game keeps crashing when I try to launch it on PC. The splash screen appears and the loading bar starts, but the game closes before it finishes loading.

Before the update the game worked perfectly and I have about 30 hours played.

I already tried:

• verifying game files
• reinstalling the game
• restarting my laptop
• changing compatibility settings
• excluding Steam from antivirus

My laptop:
Snapdragon X processor
16GB RAM
Windows 11

Is anyone else experiencing this after the update or found a fix?

[spark rose]

yeah you just need to sign back in

[formal wren]

alright

[spark rose]

I guess you can use a recording software and use that feature xd

[formal wren]

welp, it still says download failed

[spark rose]

hmmm any error codes? or mind sharing your device model or spec?

[formal wren]

no error codes, jsut says missing downloaded files, as for my pc give me a sec gotta find it

windows 11
16gb ram
not sure what device model it is or anything like that

[spark rose]

you've already tried this yes?

[formal wren]

yep

[spark rose]

how about this?

[formal wren]

didnt know that was a think, where is it?

[spark rose]

steam > settings > downloads

[formal wren]

wait nvm did resume and it worked this time, no clue why

[pearl yew]

Hello guys im wondering why my game still in 98% i waited for like 30 minutes and still no progress

[formal wren]

seems like an internet issue considering your download speed is 0bps

[spark rose]

Have you tried pause and resume? That works for me sometimes

[paper arch]

crying :(

[pearl yew]

yeah but lemme try again

[stoic parcel]

After the winter frost event ends, can i still get more penguin tokens and make more penguin sofas? Or tokens gone?

[blissful thunder]

You must be just getting the update? 👀

[vale oasis]

I'm trying to add my friend but it gives me an error "please check user ID" what's the issue here do they have to be on the same server to add??

[spark rose]

yes same region but idk about server. double check region for both of you and the id

[formal wren]

welp the games not loading now, what is this are the gods jsut saying im not allowed to play

[vale oasis]

Okayy tyy

[valid stream]

Why I have ping issue ..I also play MLBB and there is no ping issue in that game but whenever I play heartopia my ping reach to 1300 or 3698

[spark rose]

Is it usually like that? Could be unstable network/ unstable server

[spark rose]

screenshot and let's see where you're at rn xd

[knotty field]

I just have a concern. I hope the developer can fix the issue with the cat or dog that blocks the way when I am cooking or watering my plants. What happens is that my food ends up getting burned because I cannot pick it up properly when the pet is in the way. I hope this can be fixed. Thank you.

[valid stream]

No my internet is fine ...I play on aisan server....I have no internet issue i also play mobile legends bang bang high ping game ..when ever this game doesn't work I goes to MLBB and it work best I also play MLBB in high resolution..it's been a week since this type of ping issue happens and I can't play this agem anymore

[spark rose]

seems like quite afew people are having loading issues after the update... I wonder why

[static cave]

to the left one of my cats is haunted by a demon bug, im okay with it, comedic timing, made me laugh. but as it is a bug idk where to go with this, i see only archived

[formal wren]

why and how is your cat flying???

it took me so long to realize that was the cat, i thought it was a butterfly at first

[spark rose]

pets are still buggy and that happens quite often... If you wanna fix it you just have to relog into the server

[static cave]

its the meow and delayed drop dead for me

[half cloak]

anyone playing on steam? i logged out from the game, but it wouldnt close. Even after I put end task on steam. it was just stayed at 'stopping' until now

[tired robin]

ive been dealing with this too ever since the update

[static cave]

yeah quite often, also have to use task manager on steam to force stop it

[formal wren]

im playing on steam however i havent had this problem, ive had the problem of not being able to play at all

[spark rose]

I guess I'm lucky enough to not run into this issue touch wood

[tired robin]

ive never had that issue, also play on steam

[formal wren]

ive had it once with a different game, annoying but not unsolvable

[half cloak]

the problem stayed even when i used the task manager... seems like there are new issues after the update

[formal wren]

if closing steam wont fix it a computer reset will

[slate lantern]

u can try to use dns

[static cave]

You have to end every steam process, mine didnt stop untill i manually ended all steams background processes and stuff

[solar portal]

does the update on taptap is 7gb?

[weak urchin]

Sooooo I have a quest I completed but its bugged and now wont progres..... what do I do?

;-;

[clear valley]

i had an 8gb update for heartopia this morning, and when trying to update it i got this notification from my antivirus, anyone else have this issue?

[safe geyser]

the game seems to be broken for a lot of players being stuck on loading screen, unable to get into game after this update. Is there going to be any fix to this or are all those people going to have to wait weeks for a fix like previous bugs?

[formal wren]

i really hope it gets fixed soon

[random gust]

Me

[slate lantern]

ya some of them did

i think its deleting 1 file the heartopia need check ur window firewall

to exclude it probably so it wont delete it? xd

[robust pelican]

Am I the only one experiencing in-game lag and my hat not showing on my character even though it’s showing on my dress up page that it’s been equipped? I play with an iPad.

[viscid storm]

Just made a purchase and it went through fine, now it won't even let me try to make a quick small purchase for red hearts. I have the money it won't even let me get to the payment verification its just like "can't do it rn lol, sorry"

[vagrant cloud]

I'm using TapTap and I've been stuck on the login screen for hours. Does anyone know a solution?

[formal wren]

unfortunetly im stuck in the same situation, i dont think theres a fix right now

[runic blade]

I'm having this problem too. I just sent a support ticket out to Steam Support telling them about the issue. I have already tried to update several times to no avail. (I started this like around 7pm. It's almost 11:30pm here and still nothing 🥲)

[random gust]

and I cannot play because my antivirus always deleting one file, according its virus! What the devs do with that?!

[lone magnet]

your antivirus is deleting a file that u need to recover and add as an exception

[lone magnet]

above

[mild vine]

Is this a bug? Or was the reset and undo button intentionally removed?

[whole meadow]

Does anyone know if this is a bug? I already tried installing the game twice and it still shows up like this without being able to do anything

[rare hamlet]

Can the dev maybe like fix the issue where pets go through walls. They really like to hangout under my floor...

[safe geyser]

no update on the issue with people not being able to load the game??

seems like a larger issue that players cant play the game vs some items got released early by mistake lol

[lone magnet]

this fr

[rare hamlet]

The issue would be them feeling hungry and stuck under the floor. I can't feed them.. Maybe disable collision with objects would be nice

[civic zealot]

The update will not allow overlapping anymore in building houses?

[north trellis]

Right, I'd hope to get an update on this too. Its been a week. And still can't.

[dusty tangle]

The solution for this would be to manually change the height and width of the game. You can do this by following these steps posted by a Heartopia Staff member, so it is safe to follow.

[slate lantern]

ui bug the button still there just no ui xd

[uncut gull]

is this where i post bugs?

[river dune]

I was cooking a lot of food this morning, somehow the building mode opens up even though i am not clicking on it. 💀

[dusty tangle]

Ideally you would want to flag your bugs to Customer Support in-game.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[limpid furnace]

Does anyone know how to get rid of this notification or claim the reward?

[vestal torrent]

Update your game, that issue shouldve been resolved

cant get rid of this notification, is that another bug?

[limpid furnace]

Ty!

[uncut gull]

Thank you very much i've been trying to figure out how that works for an embarrassingly long time I can finally go to bed now

[odd root]

hello, i wanna ask if the game instrument sounds are client based or server's based? i want to play duet with someone in game but someone said its a client based

[errant mauve]

would like to know why latest update got detected by antivirus ?

[vagrant cloud]

How do I know which file my antivirus deleted so I can restore it and add it as an exception?

[woven hemlock]

The recorder (phonograph? I dont remember what it’s called in-game) will record all instruments near it within a radius, so if someone else plays a duet with you, you’ll both be recorded

[cobalt citrus]

Hi, guys. I tried buying the pink hearts. The money was taken but the game said I didn't have enough balance and didn't give me any. I'm not sure who to contact for this. :'j

[odd root]

no, i meant play it as a duet live, not recording, like live play instruments

[woven hemlock]

Help! I need to contact customer support! (For a billing issue)

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

The game does not record any sounds made outside of the game

[south shuttle]

I'm unable to hear anything when interacting with any animal troughs & afterwards (until I open the phone). I have no walking or driving sounds, button sounds for anything on screen, color changes when adding different food items to troughs, etc. Anyone else experiencing this issue?

[finite smelt]

Hi, when trying out new clothes, the options to reset or undo are gone, is that new change permanent or a bug?

[odd root]

no i mean like when u play an instrument in hato, it plays normally, but when 2 people play instruments at same time, will it sync to based on the server or is it client side only where on each client will hear it different timing.

[bright vale]

Has anyone else run into an issue where you can’t buy anything from the Collector? I’m D.G. 17 and I was only able to look at his shop in the very start of the game. Now it only gives me the option to chat with him

[woven hemlock]

You can look up the process to add an exception to your own antivirus, since it may be different across different programs

[errant mauve]

themis_x64.dll was suspecting to be trojan malware ..

[whole meadow]

It worked, thank you very much!

[finite smelt]

This is the same with me when collecting mushrooms, the audio disappears until I open my bag, but repeats. I am worried about feeding my animals because the amount I'm donating is not going through, lol

[woven hemlock]

The Collector’s shop was limited time and was only available early on, he’ll have another shop some other time

[tropic remnant]

anyone having the notification problem with the pet clothes? it won’t go away even though there are no new clothes

[finite smelt]

Same with the Social Media red dot after collecting all the rewards

[tropic remnant]

Yes along with that

[odd root]

anyone can help answering this for me pls?

[finite smelt]

We have audio issues, red dot notification issues, feeding the animals food counter issue, and Dorothee's shop losing the undo options. I want to see where bug reports are made to read what has been reported

[mighty lotus]

Hello, does anybody know where can i email or contact heartopia customer service? I think the quest im doing is bugged.

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Official bug reports only in-game, please use their support center

[formal wren]

welp now i need to figure out why that didnt work either

[woven hemlock]

Ahhh I see. Hard to tell, but there’s an item you can buy in game to help the both of you play on beat, so I assume the recorder counts as a separate “player” that records what you and the other person play

This is a question the folks in #gameplay-help might know the answer to, we mostly handle technical questions like devices and login errors here

[odd root]

gotcha thank you!

[woven hemlock]

You can tell if the trough is full based on the visual after you feed it, it has different looks based on how full it is

[woven hemlock]

Should be a bug since it wasn’t announced, this maintenance introduced a lot of bugs and glitches it seems 😢

[errant mauve]

i know that whitelist the file and redownload it would solve issue , but should we really allow this file ?

is the file really legit ?

[finite smelt]

I meant the item to feed them is bugged and doesn't do the counter properly. I have to switch from Bag to Storage just to see how many I fed and will lose in my bag/storage

[woven hemlock]

Yes, what I mean is that even if it’s bugged, you can tell whether it’s detecting the right input based on the visual after

Do you mean the cat? I think cat behavior was adjusted in the maintenance, many cats are automatically putting themselves on go out mode. Not sure if it’s a bug or feature

[woven hemlock]

I think you can run scans on just that file if you’re hesitant. Nobody here is a game dev/staff, and not every antivirus is flagging the file, so it’s ultimately up to you whether you want to trust it

[lone magnet]

your anti virus should show you the file path. some anti viruses also have a restore button which makes things easier

[woven hemlock]

Yeah, for cats, going out means putting them on your head. It’s been hard to get cats to do it, and now some of them won’t get down

Should fix itself, but can def report it to the game through their support center if you have a video of the sound issues happening

[mild latch]

They want bug ok when trees not loaded in yet and you chop it game has a chance to crash after maintenance

[woven hemlock]

As in their action bubbles go away? It’s a common issues, they’re glitching on an action. You can go into build mode for a few seconds to get them working again, if you want to interact with them for any reason

[woven hemlock]

Please report bugs to their in-game support center, the staff don’t look here for bug reports

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[grand elbow]

Anyone really badly lagging?

[polar solar]

Lagging but not that bad
And mine was no sfx, only bgs until I opened the watch

[amber grove]

was the dropprate changed for rare timber? it seems not dropping correctly after the update, at least for me

[karmic sable]

does anyone know why peoples Antivirus and Malware is flagging heartopia install files as a varient of win32/packed.vmprotect.ACI : Microsoft - This is a detection of a generic trojan horse that is packed by VMProtect.

[errant mauve]

thank you , i deleted game.

[clear valley]

i got the same eset warning u did, i dont trust the game anymore, after looking into it further online
the game acceses ur local network, half of the game is ai generated and they purposefully hinder ur progression so u play longer

the game behaves like a virus, i uninstalled and will be sticking to sims and excited to play the new game Totopia when it releases

heartopia was just a cute ai filled cash grab virus

[random gust]

Totopia?

[clear valley]

u can search it on tiktok, its coming out soon, same cute art style, building, gardening, fishing, pets, cool fights and events, also online
and i dont think its a gacha

[random gust]

https://www.tiktok.com/@celototopia/video/7535229887502732600?q=totopia&t=1772701179524 This? @clear valley

[main hill]

Is this a bug? My cat randomly climbs onto my head.

[random gust]

yupp. About the virus flag, i notified the support team, I hope they doing something, because i want play this game, even if not purchased premium money

[near horizon]

not letting me log in since update

[random gust]

you got a virus alert from your antivirus? then deleted that file and the game need it

[near horizon]

no virus alert

[random gust]

Then i dont know. Maybe timezone. If not, sorry, i cannot help 🙁

[molten tendon]

Can someone clarify if we’re not allowed to do overlapping tricks in advanced build mode anymore? Is it bannable now if we do it?

[onyx pier]

Idk where the bug page is but I was buying somthing from my friend and it claimed it as a friendship event thing now I’m at day 6/7 I didn’t mean to!! Now my friends going to be upset TvT

[night sequoia]

It was an unintentional fix. They’ll be bringing it back soon

[molten tendon]

Yeyyyy. So it’s still alloweeeeeddd. Thank youuu.

[misty mist]

My partner on PC could only move while driving. It happened after he was fishing

[silk stump]

I can't get the game to fully load since maintenance today. Is there a issue known or a fix beyond verifying files I can try? The loading screen won't fully come out of buffer to let me get to the in game reset/repair option or start.

[formal wren]

good news, i finally managed to win against my anti virus and heartopia is finally loading

[sharp gyro]

For me still not

[ocean girder]

is the translated words a bug? mine should be in english

[hardy jay]

Anyone know why my friends account got banned for 10 years? Now she had -660 in her acc.. she said not using third party and successfully paid the red heart diamonds and memberships.. she bought it yesterday and today she got muted.. pls need some information how to fix it

[woven prism]

hii, i was wondering, if i switch servers (playing via steam), i know that you have to start over on the new server, but will my character from the first server (aka the one i play rn) still be there when i switch back? i kinda wanna play on global bc it's more in my time zone but i'm scared my current character & progress will be deleted, or that i'm gonna get banned

[meager pebble]

You will have to start over in the new server but you are able to go back to your old one any time and have all the progress still there

[carmine coral]

How did you delete it? You sold it?

Ohhhhh, unfortunately I don’t think it’s recoverable.

[silk stump]

Question, if i uninstall will i lose data/my save?

I'm having loading issues and am considering if a uninstall/reinstall will help

[real coral]

Anyone else’s game freezing up? It never runs poorly for me but suddenly it’s been lagging and I burned so much food randomly because of it 😭 so much wasted

Im just also wondering if like something in particular triggered it so I can avoid that in the future, I do not have enough fish to waste

[silk stump]

I can't even get mine all the way open

[unique sun]

Is the Movable wooden box from research lab is bug? I cannot see it when showcasing also when I place it it is invisible

[carmine coral]

No. You can even cross play same account on different devices (i play on my phone and pc)

[silk stump]

Ok I wasn't sure about it for some reason. thank you

[pale pebble]

Is it true that event items wouldn’t be usable after the event is over? Like penguin strove, white radish seeds, and frosting?

[worn isle]

Hi Devs. Just reporting a bug with our tools.

When trying to aim it snaps to the right repeatedly and tweaks out

[runic thicket]

you cant buy more radish seeds or frostin but idk if the stove stops working (I hope not)

[limpid thistle]

Hi! A friend of mine has a bug with the Phonograph quest.
It shows that it's been done and it has the blue tick but she can't continue or do anything to go further.
I guess it could be a bug and it's also been posted on reddit previously by another user.
Is there any way we could get assistance on this?

[tawdry terrace]

Hey just letting u know theres a bug with the discover once you clicked on all the socials the red dot is still there 😅

[toxic atlas]

Hi, so there is a bug concerning the anti-cheat system. The file themis_x64.dll is detected as a virus, which means the game doesnt load at all. This problem only popped up today after the update.

[gaunt solstice]

Ever since the update I've been stuck here. Won't progress past this

[paper arch]

YASSS they finally fixed it but now theres a notification button that just wont go away in the social media sections

[formal raptor]

The red dot is still there after i got all of the wishing stars. I opened the game multiple times

[blissful thunder]

Click on each link it should go away. However prior to the update mine was stuck like that. You on mobile or pc? I’m on mobile

[hollow coyote]

I’m having this same problem, I’ve tried EVERYTHING

[formal raptor]

For some reason it says i completed the dreams quest but i cannot claim the awards. It tells me to burn CD but i literally cannot claim the permit to do that. I had to use my own blue hearts to buy the permit and burn it... Even then i still cannot claim the reward

[remote ginkgo]

me too, and I have followed every step the FAQ has on steam to fix it for problems downloading the game. I am at a loss.

[worldly hill]

Finally fix the taptap infiniti loading screen 🙁 you have to turn off firewall, run the calibration so that game can fetch update

[odd storm]

SAME

i was just about to ask about this
this red dot is here for me even though theres nothing for me to claim
restarting the game doesnt work

[compact lotus]

looking at the announcement, what does it mean by building in the air?? does that mean about someone who create like a floating house or something?

[real tendon]

i have the same issue, i cant even uninstall it..

[nova lava]

i simply cant play the game and ive restarted 5 times now and even repaired it and it still will say this when i try and press play? what i am supposed to do?

[empty sail]

how to use this mam or sir?

[celest fulcrum]

anyone else having an audio glitch since the update. My audio vanishes and I have to keep opening my phone for it to come back!

[amber nest]

Hello, the reset outfit options and other side options are missing from the clothing store interface.

[tender elbow]

My box needs to ship in too before I order?

[amber nest]

Check your app store and see if you need to update the application

[heavy whale]

Does anyone else feel like the game has been freezing a lot lately?

[celest fulcrum]

what dg level are you?]

[tender elbow]

35

[celest fulcrum]

I assume it will update in tomorrow then from 6am

[amber nest]

Notice board has known bugs awaiting patch.

[tender elbow]

But people are ordering just fine once they reach this level

[celest fulcrum]

tried restarting the game?

[amber nest]

In the main menu at the top right, there is an option to rebuild app data, try that

[tender elbow]

I will try this

[forest basin]

So the new update comes with a virus?

[tender elbow]

@celest fulcrum It fixed it but I thought this stuff wont come put til next week

[celest fulcrum]

they said they released some things early

[real tartan]

I'm stuck on the Gossip quest Princess Stella: Feed the cat her favorite food and I can't feed Stella all she does is meow and I have feed my cat all the fish and her food I have feed friends cats fish and food and nothing triggers this quest I've sent an email everyday about the issue and get no response so does anyone have any suggestions or help. (Update finished today feed MY CAT common belk 3 stars and it took)

[celest fulcrum]

basically feed any cat their favourite food, took me a week- they even go on star ratings for the fish

[tender elbow]

Oh!

[hardy grotto]

hey, guys! my bf has a problem with starting the game. he played after the patch already, but now it just wont start for him, it stucks at the loading screen. he tried reinstalling it, and has no network problems. does anybody have an idea what he should do? he also mentioned sensing a virus, but he could restore the files

[vale bone]

hi i cant get steam to download the update at all. everything ive tried seems glitchy and does nothing. google is no help

[hardy grotto]

i read some comments and i see that a lot of ppl has this problem

[vale bone]

its stuck at 99 updating

[forest basin]

a virus gets detected and does we cannot open it

[fast river]

my friend didnt receive their spike celebration badge from the giftbox and we dont know what to do

i also apologize i didnt know what one to go to for this

[amber nest]

If you having problem with updating:
Re-install the app or game from the respective store.
If your able to get to the main menu, rebuild the app data base, button located at top right of main menu

If your being blocked by anti virus, there are false flag with the new update, adjust your firewall settings

[vale bone]

having to uninstall over an update is rather infuriating thank you

[celest fulcrum]

everyone who is having an issue loggin on- are you using taptap?

[real tendon]

uninstalled the game and still stuck at 99%

[vale bone]

sounds like pc is just not happening

[celest fulcrum]

FYI I was having lots of issues with TAPTAP and moved my game over to steam and had hardly any issues

[vale bone]

steam is not finishing download... so issues confirmed

im not made of time i spent 3 hours waiting and troublshooting to try and have enough time for dailies

clearly somthing is up. i hope to hear of a fix soon tbh

[acoustic mortar]

is there a way to fix this one? STEAM

[stone dome]

Aren’t there supposed to be buttons there?

[undone folio]

Does anyone have a solution to this - STEAM Heartopia is updating, but stuck at 81%. I restarted Steam and PC twice now and it's still not moving

[steady atlas]

yep , the latest patch update contain themis_x64.dll file which was flagged by many antivirus software and auto-delete / quarantine it , your bf need to disable or exclude the file from antivirus in order to play this game.

[steady atlas]

your PC might be blocking the patch file that contain themis_x64.dll which were blocked by many antivirus software right now.

[gray tinsel]

Translate dialogue in the game is not working for everybody, from example if somebody speaks in romanian or spanish the text is not translated into native language like english, it is kinda glitch or bugg or just simply romanian language isn’t implemented into game

[steep juniper]

Hello guys, after the update there was made today I got logged out and I can’t return to my usual account. It seems like Heartopia deleted my account even though I was so far going. I was on level 26 and everything is gone I tried every login in I had and now all of it is gone. On my friends phone is everything the same. Idk what to do. Where can I contact Heartopia directly?

[lusty compass]

why is there a 10 minute cooldown???

[steady atlas]

dev need to submit false positive , or else each player have to manually allow the file to be on PC , which seems ridiculous. how it become false positive ? what's the intention inside themis_x64.dll ?

[steep juniper]

Hello?

[hardy grotto]

He tried it and when he tried to open the game again it flagged it again:/

[undone folio]

Alr! I tried and now it's slowly continuing (at 83% now)

[old canopy]

hi anyone box record player has became invisible?

[cold verge]

I went to bobs store right when it refreshed. And it's already saying sold out of the showroom. 🙁

[exotic dew]

in game setting before starting the game
setting - contact support - try the bug report or other reason I forgot what can choose

[polar stag]

Goodeve, is there a bug right now? i can't buy the yellow and green hair to Dorothy.

[random spire]

Heyy is anyone else having sound issues ? I keep being unable to hear noises like footsteps or reeling a fish, or anything else than music actually

[fallen ibex]

Hats are showing in Dress Up mode, but any other screen, I have on no hat. Anyone else?

[subtle tide]

Hello I want to report a small bug/problem
This badge for having 100 like on our house has "???" on description
-# (I'm a French player so idk if it does this in other language)

[broken shell]

after updating my game it wont open

stays in the loading screen'

[frigid thunder]

same here, thought it was my pc.

[broken shell]

I tried uninstalling and reinstalling it, stayed the same

[frigid thunder]

did you also have trouble downloading the update? or was that one just me too? i can play on mobile just fine

[broken shell]

i think maybe, yeah

[frigid thunder]

i also have played since the update and its already downloaded the new content, and its been doing this for me since 8pm last night ):

[broken shell]

eesh, same

I thought i'd let it be over night see if something changes but nah. such a bummer

[hollow mulch]

making walls inside home doesnt work anymore :(

[mortal linden]

Helllooo since i downloaded the update my gameplay is almost unplayable on mobile because of the lag

[steady atlas]

your antivirus or windows have blocked or deleted the new patch file "themis_x64.dll" so it broke your game.

[broken shell]

huh

[broken shell]

sorry what?, i dont get it lol

[steady atlas]

the lastest update have contain file "themis_x64.dll" which was flagged by many antivirus software , the antivirus remove it automaticly , causing the game to stuck at loading screen.

[opal heath]

How to fix it

[broken shell]

ahhhh, is there any way to fix it

[steady atlas]

you can setting your antivirus to allow it (or exclude it from deleting) then reupdate , that should let to update the game and play normally (if you trust that patch file contain legit file patch)

[broken shell]

hm

alright thanks

[broken shell]

yeah it's calling it the trojan something

[halcyon oar]

asking for a friend, is it possible to play heartopia without a mouse?

[broken shell]

weird, so i just make it allow it?

[steady atlas]

i don't IMAO

[broken shell]

dont what?

[feral tinsel]

Don’t think this is supposed to happen, anyone know how to fix it? Happened jus today when I logged in

[steady atlas]

i don't allow it , i just temporary play on mobile right now.

[broken shell]

fair enough

[brittle tangle]

I'm also missing the clothing store buttons which makes it annoying to try things on

[viscid matrix]

where are the animals?

[halcyon oar]

at level 12 you get the ticket for the animals

[royal swan]

Can you please make it not possible for people to steal your food! I just cooked the truffle food and somebody stole it once I was ready cooking! It’s frustrating!

[winter dragon]

You can adjust in settings who is allowed to interact with interactable objects in your home

[royal swan]

I was cooking in the centre town

[winter dragon]

Ohh! nvm then, idk if those setting affect anywhere else then your home

[royal swan]

Thank you though, didn’t know I can do that for my home

[winter dragon]

Np! those settings have been a life saver for sure

[reef yacht]

Anyone playing in SEA server ever felt like the gacha rates are absolutely rigged?

[rancid flare]

I need help with my problem of recharging, please help

[paper arch]

i did, it didnt work out :(

[rough bobcat]

Pretty sure they can’t steal your food. If they take it from the stove, it’s just sent to your mail, they can’t actually take it, just eat it in your home.

[winter dragon]

Do you know how to recharge or is it that u cant?

[random gust]

And now, at me, some nodCBA8.tmp file too is flagged as virus, which is concerning, even just at temporaly file

[deft monolith]

Is anyone else getting a slight lag with some actions?

[austere stream]

Anyone having audio issues in the game? Specifically, when harvesting mushrooms, berries, the sfx is gone. My music and sfx audio volume are on.

[olive umbra]

Hmm... Don't notice it

[mortal linden]

No but I’m having crazy lag problems

[austere stream]

Nvm. Seems like it's ok now 😄

Thanks!

[olive umbra]

Maybe cause people cant vent here anymore, they all decided to spam the server in-game ?
Not sure ,it isn't lagging for me

[gentle quarry]

this happened to me yesterday while fishing, could only hear the OST in the background

[mortal linden]

Huh… well following the new update my gameplay is like unplayable tbh it’s extremely laggy :,)

[snow rampart]

im having a problem- I have been playing at my phone, with my gmail acc, but when i try to log in at my pc it resets my progress I need help

[winter dragon]

Just reporting that I am also struggling to get into Heartopia, specifically on Steam. It wont load.

[austere stream]

Thanks! Must have been glitching. But it's ok now 😄

[nocturne turret]

Glad I’m not the only one

[light fiber]

Not the mods muting me cause I asked a question based on safety concern

Crazyyyyyyy

[arctic dust]

Mods muted me because I called one out for defending the racists LMAOOOO

[unborn spade]

Can't finish my task (do ice skating) 😞

[light fiber]

Lmao mods need to do better, I asked a serious question containing someone who made horrible representations and got muted for 2 days smh.

[arctic dust]

2 entire days? Are we for real

[strong rover]

guys, at what level i can add my friends at heartopia ?

[nocturne turret]

Any lvl

[light fiber]

Nvm it’s just an hour 💀 my tired self can’t read

[arctic dust]

LMAO me too

[strong rover]

thankss

[light fiber]

“Mods I just spent 20 bucks can I be unmuted” is my mood rn 😂😭

[nocturne turret]

Just add their ID #

[jaunty crow]

is pets running around fixed ?

[arctic dust]

No babe they don’t fix crap here LOL

[round surge]

Me too!! I was fishing and everything but the music went mute. If you go into settings and adjust the sounds it temporarily fixes it. You can also hop onto another town and it fixes it.

[foggy wraith]

@vale moth @white warren i guess we need some help here too….

[light fiber]

On some serious though, mods can I be unmuted? I asked a concerning question and instead of it being deleted/or addressed yall muted me :// I was just asking a concern heartopia citizen. I am sincerely sorry for making the comment and I even muted the bad word to be considerate. 😔

[sinful elm]

yeah fr bro

[fervent kindle]

It's probably not just you the whole channel has an hour cool down

[north trellis]

When is this problem gonna be fixed? Some players still can't log in despite doing everything already. And this technical help section ain't responding properly or alteast letting us know if they are finding a solution or not.

[real nimbus]

Is anyone having difficulty collecting the reward for the winter set? Mine shows Reward available 21/21 but the reward shows I need 22??

[fervent kindle]

MY MESSAGE GOT DELETED LOOOLL SCREW YOU MODS blatant racism

[light fiber]

Oh? How are some people still talking. 😭 rip lol

[sinful elm]

FR

[tidal narwhal]

guys stop

the NPC Kapil is indian not black the name Kapil confirms it

his name Kapil is indian and the meaning of the name relates to monkey and monkey God. we was wrong lol so lets shut up now

Kapil is an Indian male name of Sanskrit origin. Related to Kapi (monkey) and Hanuman, the monkey god.

if you continue to call it racist or cry about it instead of learn his name meaning itll be disrepectful to indian culture. they worship monkeys + other animals

they do the same monkey dance in their culture too, Hanuman is a significant figure in Hindu mythology, often depicted as a monkey deity symbolizing devotion and strength

[round surge]

Mine did that until the update. If you got it from steam, update there too.

[real nimbus]

Annoying

[magic adder]

stop lying lol

[sinful elm]

BRO I CAN'T CHAT IN HEARTOPIA-ONLY FOR ONE HOUR

[tidal narwhal]

indian is south asian. black is african. never disrecpect my race again

@magic adder google, books, and youtube is free. you want to complain so bad that you REJECT the truth just to continue arguing

[foggy wraith]

@dusty cloud 😭😭😭

[fervent kindle]

They never commented yet so after they do they gotta wait *Now this chat has and hour cool down omg

[arctic dust]

Except that wasn’t said in the announcements! And it wasn’t worship either, it was MUSHROOM EFFECTS, genuinely irrelevant to the conversation

Lmfao hour cooldown here too, doomed ass discord

[light fiber]

Ohhh

[round surge]

Have you updated the game with steam or the playstore?

[slate lantern]

We all trying our best here anyway u can try:

• turning wifi on and off
• forget wifi
• try mobile data
• try dns/vpn
• or https://discord.com/channels/1128257488375005215/1463176685372313778

[obsidian harbor]

🙁 do I loose my in game screenshots (that arent downloaded locally) if I reinstall my game? it's not getting past the loading circle screen guys

[worthy hamlet]

Found a fake mandarin tree, couldn't harvest anything from it but I sure could stand in it, it was on plot 06

[slate lantern]

Uh there is chances better favorite/star them so it doesn't

[flint harbor]

Since yesterday's maintainance i cannot open heartopia, it's stuck at 93%. I clear my dl cache and still no progress. I don't want to have to uninstall and reimstall, i'm afraid of losing my progress if it comes to that. Any help is welcomed. Thank you!

[past willow]

The quantity of items doesnt reduce when selling or feeding animals now. Is this a bug or is there a setting i need to change??

[sinful elm]

yall this game is cooked

[stiff veldt]

halo I can't comment on trading forum, the bot blocked it. Do i need to verify something?

[terse goblet]

Why cant I send messages

[slate lantern]

Is there a missing files text when downloading?

[white epoch]

Hey y'all, since I cant ask gen this, why is it that EVERY single time I go over to blueprint and accept the new build it changes my paintings to smth else I have that isn't in order? Will it be changed?

[slate lantern]

Another visual bug but the function still works~

[slate lantern]

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293 or https://discord.com/channels/1128257488375005215/1478107524694540308
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

Try these~

[north trellis]

I'm sorry but we already tried everything listed there. Still nothing. We even waited for a maintenance maybe somehow we could play again but still nothing. Its that same error.

[slate lantern]

I see I tried my best if any of those basic network troubleshooting didn't work there nothing I can do. I can only recommend reporting it in customer support if possible

[soft parrot]

I came here for a help queston that I totally forgot now just see the chat raid. Im dead

Oh yeah, my queston was so past gochas that we missed. Will they ever come back or was it a 1 time thing if you missed something you wanted you can't get it again?

OMG AN HOUR LONG HERE TOO? if i dont reply to person answering help queston dont think im ignoring you plz

Oops I just realized I looked up wrong help chat my bad

[slate lantern]

Oh lol it fine, but all I can say we don't know if it's going to rerun we don't get any future information about it, in more depth explaining probably customer support but all I can say we dk maybe in the future for now we still in the first version

[abstract marten]

Hi, I've just downloaded heartopia on my PC through stream. I don't know how to unbound my google account so others can play on the same PC.

[gentle quarry]

what do you mean exactly? if you want others to play on the same PC through steam, you’d have to log out of one steam account and log in with the next.

[steep thicket]

So I think there's a bug where people messages suddenly disappear and and can't be seen anymore. It even happened to me which is crazy since I'm new here. And I think the mods need to check what's going on ;3

[austere stream]

Ohhhh... Will try these. I did go to settings, but there was no change. After posting here and going back to my game, then i noticed there was sfx again 🥹

[slate lantern]

U can just logout then when login make sure other peeps google account or any account is there

[slate lantern]

In discord? Sadly there a lot of going on everyone is stress and the mods too so it's pretty much chaotic rn

[wicked heron]

I'm getting a weird error when I take a Pic of this bird.

[wanton flume]

hello! i unlocked the order Machine and i ordered a bag but for some reason i dont have the ticket in the bag to get stamps from other people for the couldown .... is that a bug ??

[coral valve]

Hi, have you already ordered? You need to stamp the ticket that’s in your bag before you order. After you order, the ticket is used so it’s not in your inventory

[obsidian harbor]

Hey there I updated today and ever since this is all im greeted with. I was always playing on tap tap I tried steam didnt work either same thing 💔 (they're installed in different SSDs)

[deft monolith]

This is the technical help thread. Can people please keep it on topic so actual technical issues don't get drowned?

[rain magnet]

Hello. I'm currently doing Astralis in Forest mission.. Apparently I found the energetic friend.. but theres nothing there and no roots to 'chop' ?

[solemn moss]

Why won't it let me log in?? Keeps saying it failed to find me

[pallid phoenix]

Is it better to buy from within the game or from the website? And have the problems that people faced when buying been solved?

[rotund island]

Hello, I’m having an issue with the game not loading any of the animals. It won’t show me any of them and I already tried restarting the game and even my laptop and it still won’t show me any of them ever since the new update, is there any way this can be solved?

[autumn scarab]

i'm going to guess because of the cooldown people can't message in gameplay help

[gloomy plume]

If is for the daily feeding the penguin worked for me the other day,cause all the others disappeared for some reason

[runic blade]

This is the help chat for technical issues.

[plush basalt]

Does anyone know how I can delete my heartopia account and know for sure none of my information is saved? (Thank you everyone for the help)

[unique crescent]

hello! my game keeps breaking from time to time ever since the update. the audio keeps cutting out and some of ui disappeared like the undo and redo buttons in dress-up/clothing shop. any known fixes for the audio and were the ui buttons intentional?

[deft needle]

I cannot post message in badge trading area

[runic blade]

For dress up, the undo and redo is still there but invisible. For the sound issue, it happens to alot of players. Usually come back after 10mins or after changing town

[runic blade]

Use any with a 4 or 5

[runic blade]

To make sure it was deleted, might be best to contact support

[finite smelt]

@plush basalt It looks like you have to Contact Customer Support and 1 of the options is to submit a ticket for "Account Deletion."

[runic blade]

Moderators cant, you need to contact support

[rigid sable]

Is anyone having issues cooking. All my food is burning

[fallen zealot]

Does anyone else have a red dot that they can’t get rid of in the discovery section?

[odd beacon]

What else do I need to do to get rid of the red indicator. I already closed and reopened the game btw.

Oh shoot I just backread (sent the ss from my tablet but I type on phone) guess it's a common issue orz...

[tulip sand]

Just probably rendering problem

[light summit]

Has anyone else had a singular pet that youre unable to interact with ? For a couple of weeks ive been unable to interact with my first pet i literally cant do anything with it

[warm halo]

I can't enter a world in heartopia

[loud ether]

Im getting charged twice for any purchase I make but its getting refunded after a while. It already happened twice. Hope it get fixed soon.

[fallow gazelle]

Hi, im currently playing on PC, tried the new feature on the camera, but can't exit it, I tried to go build mode to cancel the camera view, but after that it shows black floors, tried to close the open the game but still the same, when i tried to repair the game, it crashes. I dunno if anyone experience this also on PC.

[undone folio]

Finally worked! (after 4+ hours) Thanks man! Much love

[placid juniper]

My game doesn't save when I change the house in build mode, I build, save and after it says I erupted the session or something and I can either continue or move on, if I move on it returns to the same as before..

[sick cape]

Why was my question deleted in #heartopia-only

[mellow sorrel]

How do I make a ticket?

[vernal tartan]

Where would I go if I needed to get a refund for this game 👀

[hearty pewter]

Report bugs or ask questions in game. Watch, settings, account management, support center, headphones.

[vernal tartan]

Slay

[calm pond]

this game is free, and the disclaimers during checkout for currency state there are no refunds...unless im wrong

[mystic trench]

So a lot of us are still stuck unable to download the new update due to a file that is being flagged by several antivirus as a threat or corrupted file. I submitted a report to steam, but wondering if anyone has heard anything about it being fixed?

[lone falcon]

Same here. Someone suggested that I went to build mode and exit. It didn't work. The cat basically roams around the house, giving obstacles when cooking, burning my food, yet none of my neighbors are able to actually see it in their screens like I do in mine. It's a phantom cat.

[steep solstice]

I think we should have a consolidated list of bugs similar to an faq so that people can just refer to that instead of asking the same questions over and over. Considering the bugs that just came out with the new update are pretty massive

[mystic trench]

What I'm seeing in the steam discussions is people who forced the update to go through by putting it as an exception in steam and on their antivirus are experiencing massive bugs, so that is a great idea, this is kind of a huge issue

[lunar viper]

A friend of mine is unable to water plants because of the snow and that is his quest to move forward in the game. He just started playing and unable to get to anything else in the game because of this.

[steep solstice]

You can water other people's plants. I swear the game has so many hindsights it's actually shocking.

[deft quiver]

Idk about others but everytime someone goes on an icerink, I get a notification saying someone is on mine. LOL

[flint matrix]

hallo, i was encountering the error on taptap apps, when i try to update the game via launcher it required me to download all the data, meanwhile i already download it all

[supple prawn]

Anyone else been having a thing where the number doesn't change on items when feeding animals? Only in the menu though, the amount in my inventory changes

[vagrant helm]

im thinking of quitting wdym event items are useless after the event all that tome and money spent and we cant even use it after and use it for extra funds this is lame

[sick ibex]

I still can't purchase diamonds and I know 3 other friends who say they can't. Seems a little unfair since there really is no other way to get certain things....like I can't even get mlp stuff or have the cute woodsy forest house without the payout and yet when I wanna be bougie and do it...it won't let me...

[sick ibex]

Wait what items??

[sick cape]

how do i make a ticket for a mod to read, i have someone i need to report thats on the server

[vapid glade]

hi why can't i send a message to the mlp trading channel

[vagrant cave]

hi i tried this but it isn't working

[left dew]

From what Ik- the penguin stove cant be used after so like white rashes etc will be unusable i suppose

[bright vale]

If it’s limited time then why can all my friends access it? Even higher level ones? I never even got a chance to buy anything

[left dew]

Oh?? Thats messed up. You should still be able to?

[boreal glade]

Why r we on cool down? I just asked if ppl wanted to share badges ?

[bright vale]

Yeah I’m genuinely so confused. I sent a ticket into the game itself

[fervent zinc]

Why is it showing I don’t own half of my badges all of a sudden? I already own everything in the top row and supposed to be only missing 2 badges from the other 2.

[boreal glade]

If u need any let me know

[left dew]

Youve check the top right corner right, like all the things you could do that are like “event” if yk what I mean. But he should still be there- ima load up the game and check it out n I’ll lyk

[left dew]

It could be an error or a glitch tbh, theres a few happening rn so don’t worry! It should be fixed soon

[left dew]

Chat always has some sort of cooldown, but what do you mean? In this chat or main chat cuz if you mean main chat then Thats cuz of an ongoing conflict that they are trying to de-escalate so I don’t judge

[bright vale]

They got back to me and said this but I’m lowk still confused as to why my friends who have been playing longer than me are able to look at the shop as well. One of my friends even says it refreshes every day for them

[boreal glade]

Ohh yeah in the main one. Wasn’t sure what was going on lol just wanted to give away my badges

[left dew]

It does refresh daily from what Ik, Thats so odd wth.. hmmm ima check myself n I’ll get back to you on that cuz that’s confusing

[vivid stump]

is there a bug report specific chat in the discord? can't see one. i don't really require any help just want to report a visual bug i've noticed

[vagrant cave]

Hi can someone please send me the link to customer services

[left dew]

Loll yeah yeah just a misunderstanding of a conflict, I came here cuz that’s was crazy in there

[boreal glade]

Aww I see

[dusty cloud]

unfortunately no, it got closed a while ago
but you can report a bug and contact developers in-game!
Go to settings

General > Account Management > Support Center (at the bottom of the page)

[dusty cloud]

@vagrant cave

[vivid stump]

thanks!

[left dew]

Ahhh makes sense

[vagrant cave]

Thanks but I can't get into the game. I've found the link in my browser history

[sick cape]

modmail doesnt work. says i have no permissions

[dusty cloud]

are you sure this link is legit? i don't think there are any ways to contact actual devs except this one

[vagrant cave]

it was the one fallingwish shared but I lost the message

[left dew]

Wait we can contact actual dev including mods? That would be so much more helpful to know

[dusty cloud]

the modmail is closed untill the chat calms down, just wait for a while. sorry for such inconvenience and thank you for your patience

[rustic apex]

...why are the new hair categorized as hats...

[calm pond]

oh, i was wondering what happened, i had tried to use it earlier 😔 thank you for mentioning it. and thank you for your hard work

[sick ibex]

Oh nooooo. Penguins are my fave and I'm already upset it won't allow me to purchase diamonds for the outfits

[plain bear]

FIX THE ANIMALS ALREADY 😭 im currently trapped in between my four stoves because the very not smart cat is trapping me. it wont let me use the tablet to move the stove because food is in it, it wont let me move the food out of the oven because cat who is NOT smart is trapping me. PLEASE fix the animals already! 😭

[odd schooner]

it is fr?

[tribal bison]

I'm lvl 35, my quest for the order machine lead me here... But there is nothing.. is this where the order machine supposed to be?

[sage notch]

anyone know why the music box player from Music Dreams reward like this?

[tall spear]

I've been stuck like that for 15 minutes without any changes. Any help?

[tall creek]

Has anyone figured out how to fix launching the game with Steam? I tried uninstalling and reinstalling but that didnt work even after I ignored the threats

[plain bear]

with steam always verify files when games aren't working properly. go to settings wheel on the game page in steam, hit properties then installed files, then verify integrity of files.

[balmy grail]

Hi, is anyone else having issues with their pets getting stuck? Ive had them getting stuck in place in my home, stuck when out for a walk and cant follow me, you name it.

[plain bear]

yes i was just crying about it 5 mins ago LOL. they need to fix animals ASAP. idk how I'm not a dev but they need to do something to keep it from happening. i was stuck for a while in between my stoves because of my cat in my way stuck lol

[balmy grail]

Oh lord lol

[fast marlin]

Hi, I have a quest stuck (the task is marked with the green tick, but the quest doesn't complete) what can I do? (I've tried to close/log again, to retry the task...)

[faint musk]

kapil

[bronze scroll]

My cat keeps not being interactable.

[faint musk]

yeah long time bug

[bronze scroll]

Thats stupid

[tall spear]

bumping this

[faint musk]

check disk storage space

[ebon mountain]

Hi, after the current maintenance period, the game hasn't opened for me and it's been a long time. Is this normal or do I have a problem?
This did not happen in previous maintenances

[tall spear]

I have plenty of space :)

[coral valve]

You need to update the game

[faint prairie]

why can't i talk in a thread of a sudden? (it is in player-guides-and-help. Sorry if I asked in wrong place)

[bronze scroll]

Mods are censoring us! Sorry! They won't let players discuss issues we have.

[ebon mountain]

I tried but there's no update for the game on play store

[faint prairie]

....I was in a building thread, asking for building help mod😭

[astral swift]

i been stuck on this page for the longest time ever does anyone know how to fix it

[coral valve]

Have you closed the game in the background and reopen? When you join the game, it should tell you there’s an update and you press confirm

[bright vale]

Because they are considered wigs I guess

[coral valve]

Everything thread has been closed

[bronze scroll]

Players are having to find other threads to talk in because they are ignore concerns. I understand the frustration but please don't be and st other players 😢 if you have an issue yiubwill have to go here since te nods haven't locked this one yet...

[ebon mountain]

I did that alot, and downloaded the update in-game, but I've been stuck on this page for hours and nothing has changed

[normal swift]

not sure if i should be posting here but im losing my mind ive been working on this for 15 mins now; i cant get the semi corner winter awning on the right side to work the same way as the left one!!! i just put one awning on each side of the wall- i also added a wooden sculpture thingy underneath, and when i move the right awning to the front, the corner shows up................... pls help

[coral valve]

Did you have enough storage? If you did then maybe have to redownload the game

[fresh moss]

They're literally deleting messages calling out people for defending racism what kinda server is thissss

[faint prairie]

I am not mad at the other player. I just wonder why I got block by the mod. Cause I was only asking about how to built an counter.

[clever pewter]

Why don’t I have access to to some chats

[bronze scroll]

They blocked you!? How rude!! 😠😠 I'm sure other players would be happy to help!!

[faint prairie]

okay, that makes me feel a little better. As long as it wasn't just me for no reason.

[karmic tangle]

omg me too:(

[ebon mountain]

I have a lot of storage, and I deleted and re-downloaded it but the problem persisted 😢

[stable tartan]

I can’t talk in there for 2 hours for only typing the message “me too” 🙃

[bronze scroll]

In what way? O_o

[faint prairie]

I guess blocked isn't the right word. I can't type in that message thread no more. I don't have permission or something.

[astral swift]

:( dang there’s no repair button either

[coral valve]

If you tried everything I said before. Then nothing you could really do until waiting for dev to update playstore version of the game.

[clever pewter]

Like I can’t talk on the hire real artists and I can’t post on the player support thing

[dusty cloud]

it's closed for a while. just wait for a little untill the situation calms down and you'll be able to type here once again. you didn't do anything wrong
thank you for your patience and understanding!

[clever pewter]

No worries si I can’t post on player help either

[fresh moss]

I keep watching messages get deleted, messages that are good critisms because mods are silencing those who have concerns

Me too

[clever pewter]

Me too

[bronze scroll]

My very well thought out comment got deleted. I just want to help people understand the situation better and not say wrong things 😢😢

[tall spear]

Bumping this cause nothing changed yet

[dusty cloud]

this channel is made for help. the cooldown isn't here only because people are actually being respectful and willing to help players without bringing up the topic. let people get their questions answered, thank you

[plain bear]

they deleted my comment about getting stuck in between four stoves because my cat was at my feet and not being able to move the stove because food is in it, i was begging them to fix it.

[bronze scroll]

Restarted PC?

[tall spear]

I did it 5 times already

[fresh moss]

Bro what 😭 😭 thats insane why would they delete that

[ancient trench]

Did you check the file integrity?

[harsh hedge]

They are deleting any comments of people speaking up about anything negative right now 🫩

[inland canopy]

litterally i just saw that, plus 2 hours cooldown

[south jasper]

ive been to multiple different towns now and my flourite hasnt been anywhere to be found. is this a bug or is it not every single day like roaming oak?? or are there more locations besides outside of everyones homes

[dusty cloud]

check onsen mountain, the place where you originally find it

[strange locust]

hello! i'm a beginner to the game and am having an issue 🙁 i just unlocked cooking and bought all the recipes including the one massimo gave me, but everytime i click a stove it says i have no recipes 💔 is there something im missing?

[buoyant palm]

are you clicking the penguin stove (don't click the penguin stove, click a normal crafted stove)

[coral valve]

Fluorite is in onsen mountain today

[steep star]

ever since the update ive been lagging really bad especially while in a vehicle... has this happened to anyone else?

[vapid tangle]

can someone explain to me why my suggestion i just posted for proper ownership of the racist display was removed??

[fast marlin]

bump

[pallid wing]

I believe that I’m all done w updating the game but still I’m stuck on loading screen for whole day, is there any solution for this?

[faint musk]

because it isn't a suggestion

[orchid pendant]

im just confused why the AI thread got put on read only

[flat laurel]

because they're censoring anybody who tries to speak up about it. and anybody who says something about them deleting msgs. we genuinely need to report this server

[hexed maple]

they're deleting everything on every channel, even suggestions...

[flat notch]

I had two messages removed now literally just talking about the hour cool down seriously what is going on ..

[mystic trench]

Being stuck on the loading screen or not being able to update is an ongoing issue along with a lot of people getting stuck in game or bugs if they were able to update and launch, at least for the PC version. A lot of us trying to update on steam are running in the issue of our antivirus's flagging one particular file as corrupted or bad, some people are circumventing this by telling the antivirus to let it through as an exception, but many of us are just submitting reports and waiting for a fix

[crisp breach]

Hello I would love to know the reason for my message to getting deleted, the only thing I said was the shock about the long cooldown and how the messages saying "please don't delete" are being deleted

[plain bear]

i have no idea. i didn't notice til i read your comment, went back up, mine and another persons concern about animals was gone. very weird. idk i don't get it. in the 15 minutes I've waited to post this I've watched comments get deleted seconds after posting that weren't negative or concerning.. they should really clarify the rules/guidelines for this specific channel because a lot of us feel like we are following the rules and our comments are still being removed with cooldown punishments. No warnings or explanations. we are here in the tech help, telling them and other gamers about the tech problems we are having and they are removing them and not helping or letting others help. its weird, like whyyyy? you know?

[dire swift]

cos theyre scared x

[frosty fulcrum]

Try to stay very on topic they will nuke this place too

[distant sundial]

What is even going on? I came to see if anyone else was having their cats pop up on their heads at random and its a total crap show of people crying about this and that.

[wise acorn]

Is modmail still down for the timebeing?

[random gust]

Your antivirus maybe deleted the themis.dll filer which the game need, just like at me. Recover and put into exludes

[dusty cloud]

unfortunately yes, it will untill the situation calms down

[tall creek]

It seems to be working fine on my tablet so hopfully its fixed on PC soon

[bronze scroll]

Noo :( I legit saw a scammer bot and had no eag to reports it 😭😭 yay ty!! Sorry no reaction press. lOL

[dusty cloud]

they got banned already

[astral swift]

Makes sense, a few hours ago my antivirus software gave me a notif.
Do you know how I may recover

[karmic echo]

my screen is also stuck here is there any fix? i tried uninstalling and reinstalling and it is still stuck

[brazen walrus]

if theyre truly sorry why are they deleting messages? they mightve apologized but nobody's obligated to forgive them, so the censorship is genuinely confusing me.

[keen lark]

^^ nothing to apologize for if comments disappear 🤷‍♂️

[dawn breach]

Maybe yall got IP banned 🤷‍♀️ but idk it may be a bug that’ll come down in a few hrs. Happened to me last night

[tender wolf]

deadass invalidated their entire "apology" .. you gonna make an announcement and ping everyone and then not let people explain what its even about??

[quiet yew]

soo i acciddently opened the wrong badge collection for the little pony and now i cant finish the set is there anyway i can get help on this

[pseudo osprey]

please give us reactions back since the timeout is at 6 hours and there are people in the chat genuinely trying to talk about the game play and not the current thing.
then we can at least use emotes to answer questions and react to peoples outfits they post...

the not-allowed messages are being cleared out anyways, so why cant we react to the allowed ones???

[fresh moss]

Taking screenshots of a lot of stuff before it gets deleted 😭 😭 I have like no where to post it other than Tumblr and

[spring depot]

which one r u mssing

[flat notch]

Best settings for mobile gaming please ? (Unless mods delete this message too 🙄)

[steep star]

you can open more tomorrow-- you get gems every time you daily sense/water-- theres also a thread for trading you can use

[plucky forge]

cool down check

15 mins

[hoary zealot]

Replace your mods lol, they're going to ruin this server and not to mention, ruin the game's reputation

[hearty musk]

They already did lmfaooo they been like this💀

[mystic trench]

Just be careful doing this, make sure you 100% trust the file you are allowing through. I have ESET antivirus and this is the first time I have ever seen it flag and delete a file like this before from doing an update on steam. It's always good to be cautious and protect your computer. If you don't feel comfortable allowing it through, just submit a report and wait, I'm sure they will hopefully fix it soon.

[stark berry]

Funny how not every message is allowed to stay here.

[high tartan]

is there another heartopia discord server i can join to talk about gameplay and the game's issues freely? without similiar uptight mods lmao pls let me know

[plain bear]

FOR EVERYONE HAVING ISSUES BEING STUCK ON LOADING SCREENS or not updating or loading properly with STEAM always verify files when games aren't working properly. go to settings wheel on the game page in steam, hit properties, then installed files, then verify integrity of files.
if you're on mobile, I'm sorry i don't know how to help.

[ancient trench]

Gonna leave this here for anyone that plays on steam. If your game is having trouble updating, opening, etc. On the game profile, click the cog on the right side, go to properties, then installed files, and check the integrity of the game file. Sometimes something doesnt install correctly or update right and will essentially break ur game.

[random gust]

I arleady reported to support team of Heartopia and the ESET, so i can just wait for some result

[subtle socket]

I don't need help, just thought I would mention for the Devs that the new "Side Swirled Wavy Hair" doesn't let you also wear earrings or different ears at the same time.

[real maple]

Y’all’s version of “damage control” is doing your community more harm than good. If you’re going to continue pushing it under the rug instead of taking actual accountability, you’re going to run your own game into the ground.

You’re making yourselves look infinitely worse by silencing people.

Edit: yes, to what flower said. The apology was disappointing. The devs went through the effort to make the animations and audio they did. If their true intentions were actually “to accurately depict the symptoms of dizziness and loss of control resulting from poisoning” they wouldn’t have done it. It’s not accurate in the least. There were also endless other options to portray those symptoms, rather than the one that is so strongly bound to racism.

This comment is going to get too long since they’ve put 6hr cool down and it’ll likely get deleted anyway, but yeah. I won’t be suggesting this game to anyone after the behavior that’s been displayed.

[brazen walrus]

the mods aren't even the problem, the devs are the ones telling the mods to react like this. all of this censorship and silencing behavior is exactly what the game creators want, and they're not new to this or ashamed of it. instead of improving themselves or listening to consumers, they just shut everyone up and punish everyone together. i wholeheartedly agree with stoney btw ^^

[bitter wyvern]

If youre talking about the gossip quest then how is it pushing under the rug when they posted a statement already?

They not only posted a statement, they fixed the interaction.

Discussing and being mad its whatever, that dude said "pushing under the rug", im replying to him

[harsh hedge]

They are deleting every single comment regarding racism. That statement that was set out was poorly worded and honestly disappointing.

[vapid tangle]

they are deleting comments addressing how their apology wasnt correct. they apologized and then said it was meant to come off at the character becoming dizzy. but it was a bpoc character acting like w monkey.

and even if the apology was correct, people still have a right to discuss it and be mad.

[calm pond]

you dont get a right to be mad any more than they have a right to delete the post, so... if it is that upsetting to you, you have a right to uninstall the game. you have a right to leave the server.

[tropic ember]

is there a reason theres a 6 hour slowmode for #heartopia-only lol i want to talk to people

[dawn breach]

Google why there are problems going on in here, Google is free!!

[dry stratus]

Make sure to leave reviews for Heartopia on steam and play stores guys!! ♥️

[jaunty ferry]

Is the red dot on the discovery tab under event a bug? because I’ve redeemed all the stars
Ayo 2 hours in this chat ?!?!

Thanks @scarlet nest I’d reply but I gotta wait 2 hours to do so

[flat notch]

They are removing basically most message even ones mentioning cool down time or even punishing people for general questions about in game issues

now they added two hour cooldown here , omg

[lunar siren]

Moderators are throwing a temper tampterm like children instead of being adults about the situation and discussing the bigger problem. with the comunity. I am sorry but if the moderators are acting this way then they should not be incharge. the owner needs to find new staff.

[south jasper]

was trying not to speak on it but yeah, this kind of sucks that every channel now has a 1+ hour cooldown when i just want to talk about the game and help some people. its now very difficult to do that

why not make a channel specifically for voicing concerns??? and let the other ones be

[tender wolf]

so theres just straight up decided favoritsm now

[shell meadow]

Mods are being sensitive snowflakes

[nova tulip]

Ok i keep having an issue were after i fish my character is frozen at the lake((or what evere body of water i fish at)) and will not move no matter what i try to hit. Is this a glitch that can be fixed, or am i jus tdoing somehting wrong???

[hexed maple]

lynch the entire modlist

my message will be deleted in 3... 2...

[wary cloak]

ty lol

[coral valve]

Let’s not flood that too. Or else people literally can’t trade

[scarlet nest]

event tab "official community" (follow our socials...) has a bug that still shows the red dot after following on all social media accounts

[keen lark]

Omg...that's 🚩🚩 yikes. Saved it!

[worthy wharf]

does anyone know if this bug is gonna be fixed, where the quantity of the item doesnt change?

[manic flame]

Someone here keeps deleting my messages from every thread even though I'm not breaking any rules, and have never broken any rules here. I don't know why I've been picked to have someone delete everything I comment but I'm so discouraged and tired.

[hazy pelican]

Deleting message is the worst yall could do. Do you think that everyone who was muted will simply pretend that nothing happened? Take responsibility

[sacred oracle]

Where can I submit a report for ingame bugs?

[valid roost]

Instead of making people go even angrier, and stopping people from helping others (what i, as well as many others, joined this server for). Can y'all find a better way to address ts? You're making it not worse for mods (who are being the first target) but for the whole community too. I mean this for whoever is on top of mods.

[meager basin]

is there a fix on not being able to log in? im hard wired and my drivers are up to date but it just sits ont he loading wheel in the main page. i cant get in

[frigid zealot]

the mods are just sensuring everyone and everything at this point

[random gust]

LOL, now 6 hour cool down, and deleting my message too! Its problematic...

[ashen forge]

hey uhh i just got banned from typing in the badge trading chats? all i was doing was offering to help people get.. badges

[storm quarry]

Came here to ask about ice skating.
Achieve 10 consecutive perfect ratings

Is that in challenge mode, and what do I do!?

I asked in the help channel but no one responded and there is a 2 hour cooldown 😅

oh there is a 6 hr cool down. Neato

[naive ocean]

How can I debug my winter birds, I've been told to contact devs for the absence of 5* winter birds.
I've been spamming the event with whistle and bush, for hours, my eyes burn, and not a single stretching motion, all they do is preen, preen again, and again, to the point I wonder how they still have feather
Someone just kill me

[digital basin]

There are YouTube clips about it as well as the help threads here has few posts about that too! That’s also one of my last objectives and I’m struggling af

[karmic echo]

so i did this but not it says "disk read error" or "missing file privilages"

[versed flicker]

Guys how do we know which server we play?

[errant grove]

im unable to udpate the game from steam, i kept getting an error so i uninstalled and isntalled the game again and i keep getting a disk read error or missing downloaded files still

[spring depot]

is there a reason i can't write into the mlp trading forums?+

[brave roost]

same problem too ;((

[mystic trench]

I tried clearing cache, verifying files, uninstalling and reinstalling and none of it worked for me cause every single time my antivirus said nope, something is corrupted, so people are saying to tell your steam or antivirus to push it through as an exception, but I would only do that if you feel you can trust the file, it's better to be safe with your computer than take risks, Some people are able to get it updated but then it gets stuck on the load in screen. A lot of people have submitted a report on steam, we are all just waiting for a fix hopefully. Just need to have patience, hopefully they are working on it.

[copper holly]

My game says it needs to update and just won't? How do I do that? Also a 6 hr wait time between messages seems a bit much, so please let me know as I would like to play today.

[iron fjord]

why is the audio doing this no sound till u go into ur backpack https://medal.tv/games/heartopia/clips/mfeQIuo2KIktAAzkK?invite=cr-MSxXSXQsMjc1MzczNDU5&v=16

[sonic vault]

I can't chat on trading thing so am sending picture what am looking for :'>

[dense sandal]

doing anything and everything but fixing these god awful pets. i wish there was a “throw in river” option. atleast make it so we can make them go to the boxes/beds or something?? i WISH I REALLY WISH that it would go under my house like everyone complains about

[waxen matrix]

I can give you RF twilight

Oh it's rainbow dash, I don't have a dupe of her 😭😭

Six hour cooldown is wild

[real citrus]

Hi! What server are u in?
Nvm DM me

[tight shale]

Can we get a pin on this message?

I WAS ABLE TO FIX THE INFINITE SPINNING CIRCLE LOADING SCREEN, just verify integrity of the game files, didn't need to adjust any of my antivrus settings!!! it fixed my issue

[fallen flume]

Is purchasing down right now?

[hazy roost]

Anyone else having trouble collecting the gifts for maintenance in the mail?

[nova hill]

I bought these balloon flowers. Is there a reason it cannot be found in collections nor found in my handheld inventory?? Should it even be here yet?? That’s the only thing I could think of. Is it shouldn’t even be in the game yet

[shut shore]

Hello, I found a bug with an item in my house. When I place the Box Gramophone, the item becomes invisible. The interaction prompt still appears, but the object cannot be seen. I tried placing it again, but the same thing happens. I attached a screenshot showing the problem. Could you please check this issue?

[oblique karma]

Help I cannot purchase dias. everytime I click, there is no pop up. I had just bought earlier but when I click again, it won't pop up on steam.

[spice aurora]

I'm not able to message in any of the trading channels it says I don't have permission to though I've messaged in those before. I have a lot of duplicates I've been trying to give away. I'm not sure why I can't message in the channels anymore?

[tulip karma]

Since the maintenance update, I'm constantly stuck on the opening loading screen, never gets to the "start" button-

Yes, and since the maintenance update, it's been stuck @round surge

@mystic granite @spring plinth same issue here, stuck at loading, nothing to enter

[dusty cloud]

due to the drama that happened all threads including the mlp one were put to view only. you didn't do anything wrong, don't worry
you will be able to text in them again soon

[round surge]

Did you update on steam?

[dusty cloud]

don't think it is. what issue exactly are you having?

[dusty cloud]

press 'claim all' (the blue button on the left bottom). if it didn't work even like that then it means you've claimed it already

[dusty cloud]

seems like a bug to me. could you please try rejoining the game and checking once again? does it show that you have it in your collection?

[coarse peak]

Hi, my friend can’t access heartopia at all eversince she installed the game

.
When she isn’t connected to her wifi, she’s able to access the game, is it possible that her ISP blocks it?

[spring plinth]

What device is she playing on? Also, what error is appearing while connected to her WiFi? Perhaps she can restart her router, or try to be on a VPN

[runic thicket]

we've had 3 patch updates but nothing regarding the file format flagged as a trojan by multiple software companies, when is that going to ne addresed?? smh

[sacred token]

can someone explain what drama it was? i am really curious. (probably have to do this in dms though due to the insane channel cds

[twin oyster]

I have a glitch like an invisible wall in my Blueprint house. I can’t get through it it’s blocking my way, please help me i spend hours working on my new blueprint house😩

[lapis jay]

is this a bug? ive also tried it on my other amd other head accessories and i got the same results

[spring plinth]

Please click “repair” at the top right corner of your screen on the starter screen of Heartopia

[mystic granite]

I dont have a problem with sign in.. I have a problem with this. Someone have it too? What I’m suppossed to do?

[spring plinth]

Is it infinitely loading for you?

[worldly grove]

reactions are off

[distant plover]

is anyone else experiencing a glitch where the background sound cuts out when interacting with something but it comes back when you click into menu and out of it again?

[spring plinth]

Just remembered, since it keeps loading, please restart your device, if that doesn’t work, restart your router

[fringe marten]

Yep. That and like 23 others since the update

[rotund schooner]

I can't even get in my game

[primal pasture]

I think it's just an inventory item that you can place in your house.

[fringe pollen]

Is there a reason why I cant type in the heartopia only server for 6 hours....? I asked a question about why in the MLP trading server it says 'Read only'... and idk whats going on...and now its saying the same thing in this server also

[vernal thistle]

my ordering machine keeps ordering the wrong thing how to fix this i thought i was tripping but i tested it when i pick to order it in one color it changes the order to be shipped in another color

[lament fiber]

@arctic pecan maybe you can reply since normal people cannot?
Are the cat caring and dog caring main story quests required to be completed before continuing with the main story?

What is the next “main story” quest?

(I’m holding off on adopting right away until the pet color/personalities are my favorite. I want to know if I am soft locking my progress or if more main story quests continue as my DG lvl rises)

DM answer to save your single post for the day if you are a normal player.

[craggy sentinel]

please be more considerate to your players and community (talking to the devs of the game). i hate to see a game built on community come down like this. i hope everyone is well today

[pale gyro]

I am trying to upgrade the console in the lab I have 440 energy out of 400 and I do not get an upgrade button and I would like to clear this task. I am playing on pc using tap tap

[junior depot]

is there a reason I can't post in the trading channel? Says I dont have permission

[bright bloom]

Wow I saw that

[fathom shadow]

Hat noch wer das Problem, dass das Spiel nicht mehr geht ? Habe sofort weißen Bildschirm.... weder start Display vom Spiel noch lädt irgendwas

[soft parrot]

i'm so confused why is it not letting me send anything. I was trying to ask someone how they got something and i got a cooldown timer and before that i didnt have a cooldown timer

[verbal sentinel]

So I just asked somebody what badge they need just to help and I get muted for six hours. Can you explain to me why I’m getting muted for six hours when I’m just trying to help somebody in the chat channel?

[undone geyser]

@verbal sentinel everyone is muted for 6 hours lol its not just u
U have to wait 6 hours because ppl keep bringing up the announcement and won't let it go. Don't worry it be will be back to normal someday ❤️@torpid thorn

[torpid thorn]

Guys help why do I need wait 6 hours to send a new chat in this groups like verg group I chat I need to wait 6 hours? 🥲

[obsidian hawk]

anyone else lagging crazy or is it a me issue

[vagrant helm]

the sugar and radishes and the stove will be unuseable after the event ends

[lost matrix]

Stuff went down, people were spamming like crazy so they put massive cool downs and read only not just you

[slate rivet]

how to chat in #1474630074291458168

[scenic zinc]

How can I transfer my account from iPad to PC?🥲

[inland canopy]

its not sure if they will change the cooldown tomorrow

[jolly swallow]

Uninstalling and reinstalling game helped me - I had a problem with Eset (eset wouldn't launch the game after the update )

[fading lion]

Hi! Since the update, my audio cuts out when I am harvesting (trees, mushrooms, bushes) and driving my cars. Like the audio sound effects for those specific things dont play at all, but everything else plays fine.

[woven hemlock]

Help! I have XYZ issue!

Due to the cooldown, the people who normally help in here won’t be able to do much in a timely manner (everyone is on a cooldown timer, not just you), so please search keywords in this channel to look for any fixes for common issues

Help! I need to contact customer support for a bug report/etc

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

Help! After the maintenance, I can’t get into Heartopia!

• If your antivirus is flagging a file and deleting it, you can try (on Steam) verifying the integrity of the game files, or (on your antivirus) making the file folder an exception to let it pass through. This is of course done so at your own risk, but not all antivirus are flagging the file, so it is most likely a false positive.
• If you’re stuck at infinite downloading (on Steam), can try to change the Download Server to a different region. #technical-help message
• There are a few other suggestions that have worked for others, so try searching up in this channel

Help! I can’t type in XYZ channel!

Due to the recent announcement regarding the traveling gourmet quest, the moderators had to put many channels on cooldowns and temporarily lock threads to better moderate the server. This happens anytime there is high traffic in the server, and will be reverted once things settle down

[small jacinth]

My is this update 7GB worth? Is this a bug from the pc launcher?

[sly wedge]

My game keeps lagging out when I do events, anyone else?

[raven cliff]

Volume of ambiance is muted after feeding animals. Only fixed once I open tab.

[vagrant cave]

sorry all just thought I'd let you know I've decided to switch back to my smartphone whilst I can't log in via PC so fingers crossed somehow I can fix it

[sterile shore]

I am having the same issue

[dense wasp]

Hello, I have already sent a report about my problem to technical support via the website. I am sending this video to find out if there is a solution to this, as the game will not load for me.

[tropic ember]

is there a point to keeping the birdwatching info cards or should I just sell them?

[stone dome]

I wonder is others are experiencing this missing button bug too. Maybe it’s just a mobile thing? I hope it’s fixed soon

4:38
I noticed that too! But i don’t know which ghost button I’m pressing either

4:39
A 6-hour chat cool down???!! 😭

[delicate blaze]

i have the bug on pc!
Also noticed I can click that area and it still acts as if those buttons are there, it's just kinda hard to get the right spot

[ocean lava]

is anyone else haveing a problem were thy try to redeem the new code and it says redemption limit reached?

[shy lily]

Wait what? I’ve been hoarding so i can continue making those items post event. Do they just get tKen out of our inventory? Sorry, still pretty new to the game

[plush abyss]

Hi, I can't type in forums for trading bade or resonance. Does anyone know why?

[placid juniper]

I can't change anything about my house, I delete things. Exit and the game asks if I want to continue building or not, if I pick not to, everything is back to normal.. I can't even add furnitures..

[coral folio]

Hi guys, I have a question about GAMG Full Membership. Isn't there a reward of 30 Days Total Rewards? I log in every day, but why does it only show GAMG Full Membership Daily Rewards (Accumulated for 1 day) every time I log in?

[oblique ember]

@delicate shadow Ty

[supple prawn]

hey, can you guys send me all the sell prices of the items when sold to azure vs sold to albert (DM me bc the 6 hour slow mode timer)

[proud ingot]

s_o_s_l_e_e_p_y has been warned

Reason: Posted an invite

avii.2900 has been warned

Reason: Posted an invite

[keen lark]

Since the update there's a ton of lag. It's bad. Will this get fixed? My game ran smoothly earlier.

[dry ferry]

I can not complete this please help me

[warm peak]

@humble solar i caught one yesterday, it should be fine(cant answer in the other chat, apologies)

[humble solar]

Thank you! Ive been fishing for like 3 hours and still havnt gotten one lol

[dusty saffron]

Help, I can't log in?
Really disappointed in this server. From deleting posts that are critical of AI, to deleting messages here, it's really shady & sad.

[fringe wren]

same here! restarted my game but the issue still happens randomly.

[weak musk]

I got stuck a lot! I can't play like this! Why don't you guys fix it?

[sage inlet]

My game crashed 3 times today… I don’t even wanna play rn 😭

[tribal canyon]

Im playing on ultra graphics but cars become blurry after a few mins

[silk summit]

Anyone being stuck while fishing and using other backpack wieldables? Like trying to catch bugs or fishing, it will automatically set to hold F, even though you're not even pressing F?
Then I cannot move and need to restart.

[proud ingot]

jarhead2020 has been warned

Reason: Mass mention

[cinder coral]

Why can't I interact with one of my other cats?? ive closed the game out and reopened but it wont let me interact at all?

[bitter gale]

How do I get these hobby tickets?

[long nexus]

needs to be dg lvl 50 to get those upgrade
edit: why is 6 hours cooldown chat? cant even reply for other people who needs assistance

[broken shell]

same, it's really annoying, i dont trust heartopia more than my antivirus, imma wait a see what happens

[strange herald]

Can someone please tell me why do I keep getting deleted and have 5 hour cooldowns from the chat for discord here. I'm trying to have answers for what's going on and I keep getting cooldown. I haven't done anything wrong??

[mint oriole]

Has anyone gotten an issue where they purchase massimos recipes and they don’t show up anywhere? I can’t do the quests for the cooking because my recipes won’t show up

[chilly mural]

I think it's for everyone

[calm pond]

#technical-help message - this + cooldowns in all channels for the same reasoning. for now, like some have said, use the server search with keywords to see if your problem was solved

[ember pilot]

Does anyone have an extra Rainbow Spike for the mlp please dm

[left field]

Is anyone else experiencing sound bugs? i.e. no sound when using tools or vehicle

I was gonna post in the bug section but I can't

[solar jasper]

yes how do you report bugs? every time i open the food menu at a trough i lose background sfx. it only comes back when i open my backpack

[umbral herald]

Is there like a way to move pillars like closer idk how to explain

[rain pond]

anyone else getting messages deleted in this server? was answering someone's question and wondering if that's a strike or something, I didn't break any of the rules

[strong juniper]

everyone is getting long cool down in every channel i think, not only here, i am also probably gonna get cool down of 6 hours for writing this, so Yeyy! enjoy game till they fix this or whatever

[placid shard]

@devs you guys said that you have addressed this already yesterday but it just popped up on dorothee's. The hype of this upcoming update on march 14 is gone now lol

[robust oriole]

apologies if this is the wrong place to ask this, but i get this error when i open the game after the latest update? on pc, works fine on mobile and ipad but pc is broken, i uninstalled and reinstalled and verified the game files and restarted my computer

[iron hinge]

Can someone please explain why the find friends servers aren’t letting us chat anymore

[olive shuttle]

how do i remove the red dot please i already follow this game on everything

[grand vault]

i have same problem

[mild junco]

Why am I getting this quest but every time I go to the portal It says the band isn’t ready? Why would I get this quest then.

[restive sinew]

Its part of the whole wintet event. Check the portal and see the time event runs. Go only at that time to be able to enter

[frigid geyser]

how???lol

[lean geode]

Hi, i was on the building mode on the reset time and when i exit the build mode no single crossbreed on my flowers 😩 What should i do??

[upper forge]

If you ever actually figure it out please LMK i need it gone on my side as well.

[fierce cobalt]

Game won't launch and stays a white screen if I don't close everything on my pc is really annoying.

[outer copper]

6 HOUR COOL DOWN?!

[maiden trellis]

It's usually a weekends events

[meager basin]

read #announcement they said sorry and will fix it. can we pleeeeease move on so we can get back to playing

[orchid pendant]

at the very least, could you open the modmail bot back up again so that we can at least contact yall for people breaking the rules

[versed ravine]

I got an update for Heartopia on Steam, and when I went to update it, it got stuck at 99%, so they recommended that I use the Heartopia “TapTap” installer, and I got another error.
I ended up opening the installer as an administrator, and now the game takes a long time to load. Can someone please help me?

[snow hollow]

Me too right now

[grim mulch]

I finished this quest some time back but still havent been able to craft the onsen egg... help?

[unreal lotus]

@turbid radish I’m pinging you here because the slowdowns wouldn’t allow me to help in the other channel, and I wasn’t able to dm you. If you go on your watch in the game, scroll to the ⚙️ at the bottom, and go to the home settings. There you can adjust what you need. Feel free to dm me if you need more help cause I’m out of places to message right now.

[still root]

gives me quest to find this thing i barely get to the way point and it instantly changes to the other spot i have to go and then the main item isnt there

[steep terrace]

How can I post in find friend channel?

[tired totem]

https://i.imgur.com/Hmbkcdx.png
Hi! May I know where can I report a bug/ minor problem? Ever since the update yesterday, every time I click the event tab, it never removes the red dot even though there's nothing to click (it's not a big problem but i tend to click when there's a red dot )

[sweet cairn]

why cant i talk in any of the badge trading forums? EDIT: i was answered in my dms

[turbid radish]

Thank you so much!!!

[versed osprey]

Is anyone else not seeing the buttons on the bottom left to reset their outfits?

[slate lantern]

Yep u can still use the button just no ui currently bug

[gilded summit]

hi i don't know how to level up to 2 my dreams do you know how??

[slate lantern]

Depends on ur goal I think the fastest way is doing ice skating or puzzle, when u open ice skating in the dream app it tell u the task u need to do, complete it and it will count in the progress until u reach lvl 2

[alpine kiln]

Uh idk if this includes discord but it won’t let me type in any thread Chanel’s it just says read only

[drowsy nova]

UM anyone else experiencing their hat attire not showing up? even though in outfit it shows you have it on? ive tried restarting the game, changing hats, outfits, and the like. it happened after sitting for a while and my cat tigger landed on my head which removes the hat. then when it left, i lost the ability to see my hats anymore X.X

[mental zealot]

Hello, I really don't know how to ask if what just happened to me is normal or if I'm just blind. context, I see a nice hair/hat in the store(normal). I wanted to check the gallery(SORRY, THE SPANISH NAME IS galeria so I thought it would be called the same in English; it's where the collections are.) and... it doesn't exist? It's not showing up. (I apologize if this isn't the right channel)

[proud cargo]

best way to farm black truffle??

[slate lantern]

sorry currently locked rn

[slate lantern]

yeh so since the new wig is consider a hat as long as there is a cat sat on ur head it auto remove it to any hats

[wheat tapir]

You can cook pasteurized eggs in the onsen water in areas where there are the egg cooking baskets, then you will get an onsen egg

[slate lantern]

um im more confused what is the gallery u talking about, u mean shop interface? its not showing up? could u show an ss of the hat tab? i dunno if that possible in edit text huhu

[olive niche]

How do I do this if no one is there

[stable jolt]

whereee can we ask for help god dam i need help finding the blue rock im going crazy here roaming around the map

[edgy blaze]

enter the shop area (using the fitting rooms) and check the hat section! the hair should be there
(if you need more help you can dm me I dont mind <3)

[slate lantern]

#1436390925948424355 it still updated even for march 6

[twilit tusk]

How do I get DG member seals?

[slate lantern]

so u see that order ticket? dont order yet, open that and it will become a stamp book, if u knwo the winter stamp book it kinda like that u go to any players and ask for them to stamp it (remember to hold the ticket)

[tulip drift]

Guys, are the private islands being worked on? I can legit do nothing while I'm there?

[slate lantern]

as of now u can only use it for building

[restive rock]

I gifted my friend the acorn gilded winter season thing, and they got it in the mail and opened it but they still didn’t receive it

Help??

[quick pulsar]

The hats are invisible, some furniture too, the public books aren't showing up for purchase, and now a 6-hour wait to COMPLAIN? It's understandable because they can't support themselves outside the country, improve! That's my suggestion.

[honest topaz]

Why can't I chat in any of the badge trading channels?? Did smthing happen

[slate lantern]

sorry currently all threads/posts are locked rn, we dont know yet when it be open again

[ebon bloom]

i'm having the same issue on my laptop

[slate lantern]

i dunno if it will work but u can try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[meager hare]

When does the winter event end?

[slate lantern]

depends on ur server but i think just 1 week left?

[native jungle]

Help my hato still stuck 36 loading,since yesterday

[limpid trail]

Hi, i was gifted 3 months acorn membership. But when i tapped it. It only show 1 month?? But i have 3 ticket of 30days of membership?? Like why it showed only 30 days??? When it suppose to be 96 days??

[slate lantern]

are the tickets is still in ur bag/warehouse/mail or also gone? if u have any proof u can show it to the customer support in game settings > account management > support center

[balmy mauve]

My fortune stick holder is invisible 😂 I did, yes. Both. My friend can't see it either. @slate lantern idk there's a 5 hour pause here.

[slate lantern]

did u try build mode then exit? or uh changing town?

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[long epoch]

wanted to ask this in gameplay help channel but im still on cooldown so i figured i'd ask here- but does anyone please know how i can get premium hobby upgrade tickets ? i was excited to reach lvl 11 fishing only to find out i have to get premium tickets ??

UR JOE KINGGGG WHAT . i just wanna lvl up my fishing 🥀🥀🥀

[slate lantern]

lvl 50+ yep long way to go

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[scarlet tapir]

I cant interact with my pet cat. When i walk to him the usual buttons up top aren't showing. My pet dog is functioning fine tho. Am i missing something or is this a bug?

[slate lantern]

u can try build mode then exit

[keen crown]

anyone knows how to finish this gossip quest ? it is sitting in my gossip quest tab for a week now

[balmy burrow]

Ever since the update some players can’t get in on steam nor the tap tap player. What is going on? I have had this game since the beta and never had issues until this update.

[silent coral]

Hi, just wanted to ask. I gifted my gf a 1 month gamg and 2 weekly gamg, she already claimed it on her mail but her red hearts still the same before I gifted her (she has an on going 2 months gamg) I don’t know where can we email or ticket for this please enlighten us. Thank you!

[slate lantern]

yes there some issue that one of the file of heartopia is being deleted by the firewall, u can check ur firewall and exclude that specifc file

[slate lantern]

in game settings > account management > support center > headphone icon

[willow spindle]

is the game fuqing with me? I've been downloading the update for 14hrs, i kid you not its just 800mb
but the download progress keeps going back

example 232/354mb suddenly went to 200mb then 175, isnt that frustrating?

[ashen sand]

Has anyone else had a problem where you get a bus home and your game crashes

[covert orchid]

went to play with the cat and it crashed my game lmao

[vital lintel]

petting a cat doesnt work for me.

[minor violet]

If you start the game on Mobile, will your data all be there if you log in for the first time on PC later?

[slate lantern]

yep as long as u used the same acc

[brazen heath]

Lvl 7 dg member unable to join bill's sea fishing

[zealous sage]

Big homes causing lag, can this be look into

[simple notch]

Sound of silence

[twin junco]

i have the makin fertilizer mission but it doesnt appear at the workbench menu... any help?

i've tried restarting and everything

[amber light]

free me from the 6 hour shackles ive been waiting for 4 hours

[long herald]

try talking to her

[wide cave]

does anyone know what’s going on with the trading channels? ive used them multiple times but now i cant type

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[gloomy flame]

hummm. where is my Record player

[slate lantern]

did u check if u have a blueprint in ur backpack/mail/warehouse?

[slate lantern]

currently locked im still trying to ask if its possible

[twin junco]

yep, and nothing

[wide cave]

thank you 😭🙏

[slate lantern]

dang weird can u ss it for me i just wanna double check and ur quest too~

[twin junco]

sure! what do u want me to ss? backpack?

[slate lantern]

its open now~

[slate lantern]

yep backpack, warehouse and mail if possible

[primal pasture]

Sometimes it makes you catch them for the quest even if you already had them prior. Trying fishing for 3 new ones and see if that helps.

[austere bramble]

where are the animals

[fallen wraith]

I just got unmuted. i can barley even try to help people or get help for the bullying i got earlier, being called a slur, which is against your guidelines. im actually out.

this is the first time ive gone 5 seconds without my message being deleted. is someone finally going to listen? or are we all still doomed to helplessness and people not taking concerns serious?

[storm crown]

is anyone elses furnitures disappearing? ive refreshed the game and it still keeps on happening

this happened only after the latest update

[frail tree]

Can someone please explain the purpose of this? Nothing is being recorded and unable to take pictures.

[primal pasture]

Yes I noticed this tonight as well in my gameplay.

[storm crown]

how do i report this bug(?) in game?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

30 second timer is back, I’m free

[storm crown]

thanks!

[slate lantern]

omg ur back thank god

[woven hemlock]

unfortunately i got gatekept by the 6hr timer HAHA i was dming ppl w answers if they had dms open

[frail tree]

Does anyone know the reason?

[slate lantern]

lol ur hardwork, ya i asked and i got heard i was so happy xd

[woven hemlock]

unfortunately not many people have tried out the feature, give us a bit to figure out what its supposed to do first o7

[frail tree]

K thanks

[woven hemlock]

oh our emojis arent back yet, but yay yippee

[slate lantern]

i forgot to ask that but this shall do lol

[slate lantern]

honestly idk too maybe its for peeps who like to edit video i thought u can take pics but ig not

[frail tree]

Yeah, I couldn't take pictures and was never offered a chance to record.

I play on my tablet

[slate lantern]

ya no video recording in the game yes probably for those who does screen recording well u can do is give feedback in game

so it can be actually used xd

[frail tree]

An we do that on the title screen right?

[slate lantern]

u can do it on settings too

dont need to go back there

[frail tree]

https://tenor.com/view/eraserhead-thumbs-up-eraserhead-anime-thumbs-up-thumbs-up-anime-okey-gif-21682716

[shell seal]

I started cooking on the roof because of that situation. Burnt my tiramisu once and said f that. I figured out the pets Never go past the 1st floor. I have yet to see my pets go to my 2nd floor, 3rd floor or roof. Safest place for me to cook is roof but it’s because I like the view while I cook 🤣

[calm chasm]

Im not sure why i cant chat BUT, my friend got me the gold acorn pass and her mom found out that she spent a lot of money on the game and ended up refunding. so i know have negative red diamond hearts and i cant build or plant UNTIL I buy the pass myself which i get, that's fair but why muted? I never said anything thats inappropriate. this feels so unfair because I had no control over my friend's mom refunding the card.
Help💔

[hearty meadow]

Hey

[woven hemlock]

Unfortunately being muted is part of the consequence of being at a negative heart balance, there’s not much we can do about that.

You said your friend gifted you the pass, their mom refunded it, and now you’re the one with the consequences right? You could bring that up with the support center, because I agree, that’s not really fair to you. But I don’t know if they will listen

[zealous sage]

Bird events need to be look into, no birds when event starts -

[mental mulch]

My game crashed instantly any suggestions how do I fix it, there is some unity page that pops up

[spring plinth]

Make sure you have at least 3-5 people, I notice when it’s only me or one other person, there isn’t really any birds(or they are very hidden)

[woven hemlock]

also if ur trying to report a bug, the devs don’t look here for bug reports~ need to use the support center via the game

[zealous sage]

https://tenor.com/view/mine-finding-nemo-mine-mine-mine-thats-mine-lulugifs-gif-20827668

[spring plinth]

If only this is how many birds appeared when you start a bird event 😂

[zealous sage]

Yeah I tried that too, with more people but the only bird I see is Seagulls lol

[quick night]

Is the Heartopia only server still on a time limit for 2hrs-5hrs or just me? Idk where to ask this sorry

[woven hemlock]

Are you playing on pc? Have you tried playing since the maintenance yesterday?

[mental mulch]

I've tried reinstalling the whole game it's not working, btw I'm playing on laptop

[zealous sage]

Okay got it. thx

[spring plinth]

As you level up your bird hobby, you’ll start to see lots more colourful birds during the event 🦜

[zealous sage]

yeah other area I can see birds I am currently DG 27

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Some parts of the server are still on cooldown, I live in this channel so idk which channels are/aren’t unlocked yet, but I wouldn’t be surprised if it still has a long cooldown, that channels tends to be the most active

[quick night]

Ah okay thank you

[woven hemlock]

Is this the first time you’ve tried playing since the maintenance yesterday? Do you get a pop up before the download from any antivirus programs about a deleted file?

[mental mulch]

Uhm no nothing as such just the administration run yes and no, also no I've tried playing but the game keep crashing

[woven hemlock]

the types of birds you can see directly correlates with the level of your birdwatching hobby, not with your dg level~ but if no birds are spawning at all, i’d report it to their support center.

[woven hemlock]

Do you have enough space on your c drive? information for the game passes through there even if you have it saved to a different drive

[zealous sage]

okay, lvl 6 so I will check on this

[mental mulch]

I've to make a drive lemme try it

[fallen flume]

Can anyone tell me why I wouldn’t be able to make a purchase in the game for the heart diamonds? When I try clicking on it, it isn’t popping up steam to let me purchase them like it normally would. I have tried restarting my game and it still won’t work.

[slate lantern]

maybe u opened heartopia through taskbar?

[lilac shuttle]

hello... just a question... when you can unlock the go out with your cat ?

[raven fulcrum]

So if I have to guess this correctly, the Floss Silk Tree still cannot be obtained due to the bug? That we gotta wait until.. The 13th of March, was it? Or was it the 14th? Whichever both dates, supposedly, is where we can finally get it?

[woven hemlock]

The floss silk tree is only available to people who purchase the winter pass. It’s currently available, but previously wasn’t included in the collection which caused the number error.

[proven nimbus]

Any reason why my virus protection would not allow the download of the new update when previous updates were fine?

[fallen flume]

No I usually go into steam and open it or use the desktop icon

[raven fulcrum]

Which I do have, otherwise I wouldn't have raised this concern. Cos the tree isn't in my inventory at all.

I've bought the pack which includes it. I didn't received it, nor the chat skin that comes with.

[runic blade]

It wont show in inventory, its a building material

[woven hemlock]

I believe when you have level three friendship with a cat, you can unlock the option to go out but many cats don’t like to. There was a recent update where Cat behavior seems to have been changed, but we’re not sure if it’s a bug or a permanent thing. Many people who have clingy cats have reported that the Clynke cats get on their heads to go out on their own after the update.

[raven fulcrum]

I am aware.
And it's not appearing where it should be.

[lilac shuttle]

ohh seems like bug on me then xD its level 5 on me already but doesnt feel want to go out...

such a waste i got panda on ms joan but i cant get it

[woven hemlock]

Did you receive the other benefits of the pass just not those two things?

[raven fulcrum]

Indeed. I have received everything but those two.

[woven hemlock]

Double check that you still have the pass I guess? And then send proof that you have the pass but not those benefits to their support center so they can help you fix it or point you in the right direction.

[slate lantern]

could u ss the acorn pack thinggy

[grand pebble]

Why does everytime my cats decided to jump over my head. The new hair that I’ve got from dorothee disappears. Can this be fixed? ☹️

[raven fulcrum]

I dread this.
Their customer support wasn't very cooperative in Ragnarok Online: Eternal Love.

But oh well, I'll give this a shot. Thank you for the assistance, I appreciate it wholeheartedly.
-# Hoping that they have a different customer service team for this game.

[copper spire]

anyone get the same thing ?
when i get online , i see everythng like this when i move

[amber fulcrum]

Nope, is there any physical collision with it?

[copper spire]

dunno , everytime i move , there is like a whole map glitch
its start when i get online

[woven hemlock]

hopefully! Just to double check though since the tree is a building material I’m not sure if building materials have recipes that you need to click on, but could you check your backpack warehouse and mailbox for a recipe just in case?

[amber fulcrum]

Okay it’s more a visual glitch, does this happen every time you get online and is it in that specific area?

[copper spire]

a whole map 🤣

well , i will try to relogin

[midnight fable]

My game is also glitching guys 🙁 the shadows of trees and every building keep shifting every couple of seconds 😭

[copper spire]

well , i have a friend for this ahahaa

[midnight fable]

Should I try to restart the app perhaps ?

[copper spire]

well im trying to restart the app and the repair the client

[amber fulcrum]

Yeah always restart the app and repair client most things fix with that if not, then come here and notify a mod especially if something game breaking

[midnight fable]

Thank you !! I’ll be do that

[copper spire]

well , im done with repairing the client and its work !!!

[amber fulcrum]

That’s good

[slate lantern]

well its consider a hat

which make sense if u wear a top hat and ur cat sat on ur heard

xd

[woven hemlock]

There’s a specific file that some antivirus programs are flagging, but not all. It should be a false positive, but ultimately it’s up to you whether to let it through or not

[burnt scroll]

how to fix this? (my net is not the problem)

[woven hemlock]

unfortunately cats in general dont like going out, that’s their regular behavior haha. i heard someone say they fed/pet/washed their cat to full and just spammed the go out button, but its not guaranteed to work

[lilac shuttle]

okay thank you

[woven hemlock]

The network issue is from the game’s side, not your side. You can have the strongest connection in the world and the game’s optimization is so bad it still can’t find it

Try the steps here:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[amber fulcrum]

Try to repair client and if doesn’t work delete and reinstall

[obsidian harbor]

Hey all my game starts on the loading screen and doesnt go any further everytime I redownload I get this error it lets me resume but then it doesnt work anyway

[sour mirage]

I can’t do anything with my cat. None of the actions are popping up no matter what angle I change to and logging off and logging back in didn’t help. She’s the second cat I bought and ever since I got here I can barely interact with her because the actions rarely pop up for her.

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[obsidian harbor]

try going into build mode, or switching towns make sure you are in a different town every time too I have a cat that also bugs out like that its annoying

[sour mirage]

Thank you both very much!

[strong phoenix]

Where do I report bugs?

[woven hemlock]

I believe someone said they had to put the game as an administrator, I’m not 100% sure what that means though since I don’t have a PC

[uncut bramble]

Baboo! We kindly ask you once again to adhere to our ⁠https://discord.com/channels/1128257488375005215/1405490387250053282 .
This means that friendliness, helpfulness, mindfulness, and kindness in your words will be greatly appreciated, and good cooperation is paramount. Only then can we return to our usual messaging interval. Thank you for your cooperation and support in maintaining this lovely community.

[woven hemlock]

Help! I need to contact customer support! (To report a bug)

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[strong phoenix]

my box record player isnt showing up physically but it still functions