technical-help

[wild valve]

Where can I find the eggs ?

[spring plinth]

Upcoming maintenance this will be fixed, as of now no

[spring plinth]

Please go into #gameplay-help instead of tech help next time!!

[lavish mason]

same

[proud ingot]

rpml has been warned

Reason: Posted an invite

jenniwoooquitepines has been warned

Reason: Posted an invite

[deft sierra]

Is anyone else having issues getting the Ode To New spring emotes?? When I click on it an empty menu comes up?

[woven hemlock]

saw someone else with the same issue, but i don’t think we found the reason for why it isnt showing. Try repair on the start screen? Could also try switching towns to see if it’s just a visual glitch.

Oh I just logged in to see if the timer ended bc its for new years, which already passed, and now I can’t see it either LMAO.

Will update if i manage to get it back in my game, but it was working up until yesterday for me so I think the timer might have ended

[bright stag]

is anyone else experiencing a glitch in the game when going to collections and it's not letting you accept the "gift" you've earned?

[wild valve]

oh wrong channel im sorry hahah

[bright stag]

Also another glitch, it's snowing in my house but i have a roof and it's never happened before and apparently only i can see it snowing inside on my end but not my friends end?

[mortal kelp]

SOOOOOO SICK OF THESE BUGS NOT GETTING FIXED! This dang cats been broken for MONTHS, I cant interact with it to move it, nor level it up to board it to get rid of it. Its constantly walking back and forth (literally backwards) while Im cooking and blocking my path. This is actual BS. I just lost a bunch of pineapple I now have to regrow. I've reported it multiple times to no avail. Maybe its just lost in translation or they just care more about pumping out overpriced gacha's but I'm losing interest fast. Games are supposed to be relaxing, not irritating beyond belief.

[woven hemlock]

Noooo your pineapples

Here’s how to get back action bubbles on pets:

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

And here’s some community suggestions for pets getting in the way of cooking:

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[woven hemlock]

It’s a visual glitch, switching towns usually fixes it

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[bright stag]

Thanks for the info!

[woven hemlock]

^^ please check out this player’s tip regarding frame rates! (Forwarded it above this post)

[unreal pendant]

My friend has been put in a 10 year no chatting and I want to know why this happened to her. We were just celebrating her birthday. She left and came back on and saw this.

[woven hemlock]

Can you ask her to check her in-game mailbox for any letters regarding any violations?

If she requested a refund on any purchases, most likely her red heart balance went into negatives if she used any of the gems prior to the refund — as a consequence of being in a negative red heart balance, accounts are muted and they can’t do many activities like gardening/etc. If this is the case for her, she will need to buy enough red hearts to go back into a positive balance

If she thinks a mistake was made, she can reach out to the game’s support center for billing issues

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[unreal pendant]

Okai we’ll try that thank you

[warm token]

-=hi! it's me again. Why is the P:0 again 🙁

[opaque river]

I have the same problem

[proud ingot]

hakkaishiba0996 has been warned

Reason: Posted an invite

[rough fulcrum]

not tech support but hopefully i can help a bit !

p is your ping and in summary, it signifies your connection to the servers. if it's 0, it most likely isn't connecting at all ><

i ran into a similar issue last night and ended up deleting cache, resetting my internet connection, then reinstalling when the previous two didn't work ( thankfully it's not so big of a game to reinstall ) and it worked within the next 30 mins !

[proud ingot]

np453 has been warned

Reason: Posted an invite

[tropic ember]

is anyone else having this problem on pc whenever I launch into an island my character just starts running and i cant stop it without unplugging and plugging back in my keyboard multiple times

I don't have this problem on any other game

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[eager flicker]

Just a question when will they fix the glitch for the star reward for the penguin furniture collection

[woven hemlock]

Will eventually, supposedly in next maintenance

[eager flicker]

Ahh I see thank you

[hasty thorn]

yes same issue unfortunately

[crude cloud]

I didn't get my daily tasks and the rewards from my Acorn pass today,why?

It supposed to be reset by 6 isn't it?

[woven hemlock]

6am server time. Did the rest of the game turn to a new day?

[crude cloud]

@woven hemlock it still has the moon on,does it mean it is not time yet?

[woven hemlock]

Can you show the pop up of your watch in game?

When you tap the time, a pop up should appear

[crude cloud]

@woven hemlock I think it will only reset at 7am,thx for teaching me how to check it

[woven hemlock]

Correct yes! The watch shows your local time, while the popup tells you the server time. It’s a but hidden so many people get confused haha. Glad you figured it out!

[boreal bluff]

Anyone else getting this glitch that doesn’t show badges I have?

[woven hemlock]

The display is a bit finicky, try switching towns to force it to reload. If you have badges set out in your house, the display sometimes doesnt detect them unless theyre in your bag or warehouse

[fervent ice]

hi! how to report a bug? because i want to purchase current limited lion dance from ode to joy event but it keep give me blank screen, i can’t post in bug report archieved. thank you in advance

[fathom salmon]

Could someone explain what happened? I got the broom in the gacha and it simply doesn't appear anywhere to equip.

[fervent ice]

broom is tools skin (axe)

[paper vessel]

same still not working for me

[slate lantern]

technically its not bug the store is closed so u cant buy anymore but u can still ask the customer support in game if u are curious to why is it closed when the notice event said till march 9

[exotic saddle]

I accidentally got duplicates on mlp badge for the rare one (got 2 pride badge), is it possible to get the missing one

[fathom salmon]

Thanks

[limpid trail]

@exotic saddle u can trade with others. In mlp trading section

[timber hinge]

Hello ^^ I've been having problems with the "water the crops using the watering can" quest, the number's not going up no matter how many times i do it :((

[slate lantern]

u can trade one here:

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[exotic saddle]

Even the Spikes?

[slate lantern]

its mean ur crops already watered so its time to water other players instead~

[exotic saddle]

Im missing this because I accidentally picked duplicates

[timber hinge]

But i've been doing many batches already

At first i though it was just the snow, so i waited until it wasn't snowing anymore, and then I planted another batch outside when it was sunny, it didn't work again

I also tried doing it inside the house but it's still not doing anything :((

[slate lantern]

yeah some also have dupe on that u can ask in the one i sent~

[slate lantern]

so when there is a snow weather it auto watered every crops and flwoers but for quest u can water someone else instead cause there is this system where u can help players water their flowers and crops, even if snow is done u still opened the game when there is snow

[timber hinge]

Okay I will try this, thank you ^^

[flint mango]

Help my game will randomly lose audio and it effects the rest of my PC. My whole PC just goes silent!

[broken quarry]

I can't claim this one 🤣

[minor fjord]

Same!

[stable glade]

why am I only pulling shining mlp badges… is this a bug??? i can’t get anything else it’s driving me crazy

[slate lantern]

sounds like ur pc the problem not the game?

[slate lantern]

so uh there an arrow beside the pack so u can change the pack to nebula or rainbow fllower

[stable glade]

NO WAY 😭😭😭😭 I CANT BELIEVE I WASTED SO MUCH

[ripe night]

Hi all my automatic cat feeder won't actually feed my cats is there a way to fix this etc

[slate lantern]

i feel u i realize too late u can try trading them here

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[slate lantern]

so uh they dont like the machine so they will rarely use it, also when ur away theyll try to use it but mostly still need to manually feed them

[ripe night]

Fr so I bought it for nothing

😭

So is it a glitch or just the coding

[flint mango]

it only does it when im playing this game though

[slate lantern]

just coding they made it too realistic with cats xd

[slate lantern]

dang i mean u can try to reinstall it if that the reason why

[vagrant gale]

can anyone help me witht he nebula rare edition badge/

i accidentally picked the rainbow flower rare edition im on SEA server

[lilac cypress]

anyone playing on 2in1 windows laptop?

I found a bug and forced close messages while utilize touchscreen input

[slate lantern]

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1477823798844592293
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[slate lantern]

better report that in game

[acoustic shuttle]

my cat be floating in the sky when it's suppose to be on my head 😭 help-

[mortal cradle]

Hi! I want to delete ONLY my SEA server character and KEEP my Asia account.

• Login: Apple ID
• Server to delete: SEA
• Server to keep: Asia
• Player UID: (insert your UID here)

Please let me know if this is possible. Thank you!

[slate lantern]

ya there some bug when ur going out with ur cat, one time mine went like a ghost floating near me but on other pov its in my head xd

[acoustic shuttle]

BYE AHHAHA

[slate lantern]

man i love it when cat juts suddenly decided to be a ghost xd

[lilac cypress]

is it not the right place for reporting bugs?

[slate lantern]

tecnically this area is just for simple fix that us who also players can answer but ur problem is a bug no can fix unless someone found a temporary way, the only way to report a bug is in game customer support ~

[mortal cradle]

Subject: Request to Delete SEA Account Only

Hello Heartopia Team,

I would like to request the deletion of my SEA account only, while keeping my Asia account active. Please confirm if this is possible and guide me through any steps needed.

Thank you very much for your assistance!

I will be waiting for your prompt response.

[ashen cypress]

Hi you're better off sending an email, the team won't see your message here

[mortal cradle]

I See. It’s okay maybe they will reply. I will be waiting then. Thanks again!

[subtle tide]

I have to choose my first cat :D
Which one should I take ?

[slate lantern]

the cat that u really really like

[subtle tide]

That's a good answer, I took the grey one

[rigid hare]

I didn’t get my winter gilded acorn pack when I purchase it today 🥹😭

[subtle tide]

Do you know why I can't interact with him ?

[slate lantern]

u got bug u can try build mode then exit

[subtle tide]

It worked, thanks :3

[keen orchid]

Cześć, mam problem zniknęły mi odznaki z Ponny

Mialam tyle a jest tyle

[woven hemlock]

it should be a visual bug, you can try switching towns to see if they show up. also the badge display is glitchy, so sometimes it can't see your badges if you have them in your house instead of your backpack and warehouse

======

(korzystając z Tłumacza Google) To powinien być błąd wizualny, możesz spróbować zmienić miasto, aby sprawdzić, czy się pojawi. Ponadto wyświetlanie odznak jest zakłócone, więc czasami nie widać odznak, jeśli masz je w domu, a nie w plecaku i magazynie

[slate lantern]

oh nvm

i dont read as u can see xd

[signal trellis]

iz it possible that if my friend plays on tablet for heartopia and i play on mobile, is it still cross platform thing?-

[keen orchid]

But why the nerves

[slate lantern]

yep

[woven hemlock]

as long as you both pick the same server!

[raw delta]

Helloo, I can't claim these stars, I've been trying for days, but it just doesn't work. Anyone had the same problem?

[tall ore]

I cant claim my reward from the winter furniture side

[jolly flame]

I'm struggling to get past the first hobby gardening task where I need to water 8 crops - I put the plots outside and the snow watered them and now I cant progress....

[woven hemlock]

@tall ore

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[tall ore]

Ok thank you

[woven hemlock]

If you look at your planters, do you see the color of the soil? If it’s dark brown, it means its already wet and you can’t water it again for any more benefits — but luckily, if other people water for you, you get a bonus that stacks up to four times. So you can still pass the quest without waiting for your planters to dry by finding a neighbor and watering their planters

[jolly flame]

Ah yes, they've been dark brown for the last 12+ hours, I'll see if I can get a friend to help water so I can pass the quest. Thank you!

[blazing slate]

says event is ending 4 days from now but why are the emotes on the store gone already? there was 0 notice about it being removed in advance

[woven hemlock]

To pass the quest, you just need to go water someone else’s planters! Since the quest is tied to the action of you doing the watering

[woven hemlock]

Could be a bug, a couple of people have sent in bug reports to see what the game says

[jolly flame]

Ohhhhh!!!!! You life saver, I understand now, thank you!!

[sage rock]

Hii! does anyone knows how to do it?

[hearty pewter]

Feed your kitty their fav

[sage rock]

do i need to feet it something specific ? or just a fish

[woven hemlock]

It’s different for every cat, so you need to go on a wild goose chase and feed them everything to see what it is

[sage rock]

ohh it gonna take years lol

[woven hemlock]

HAHA yeah it takes a while, we (as players) are still figuring out the fav food rules too. Theres a few threads in #1435807505304518686 if you want to keep up with findings / see some suggestions for things. And TBH try feeding them the plain cat food / universal food at least once, who knows LMAO

[hearty pewter]

Universal food is a great start

[sage rock]

OHH thank uu

[woven hemlock]

good luck o7

[bitter wagon]

Hi, I’ve collected all of the winter snowscape furniture set and it’s saying to collect 30 wishing stars but it’s not letting me. It’s been a couple of weeks now

[coral night]

I have that problem aswel

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that
thought there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[sage rock]

where to i get water to put in my plot ? 0:

[ripe marsh]

It's from the frostbell Gatcha ☺️

[sage rock]

oki thank uu!

[short fiber]

Hello, i have the full courtesy kitchen set and my stove got disappeared. I don't know what can i do D:

[light kite]

If you are saying you bought it and cannot find it, check your mail box. I did the same thing loll

[short fiber]

My mailbox is empty :/

[echo hollow]

why can't i get hammerhead shark?? I think it's because of frostpore event, instead of getting hammerhead it's being replaced of sunfish

i used 80mermaid tails and 40 perfumes we got nothing

how can I report this?

[light kite]

Hmm.. that’s interesting. Maybe you overlooked it? Or forgot to purchase?

[short fiber]

No, i had it in my old house

[light kite]

Is it something you’ve got to craft potentially, or access through build mode?

[light kite]

Ohh, I see.. maybe it glitch, have you tried leaving to login and logging back in to a new town?

[short fiber]

I'm going to try logging to a new town, i tried restarting my game but nothing

[viscid ember]

Does anyone know how to fix the glitch to water your crops? Its not giving me credit

[light kite]

Yea, usually when I’ve got a glitch restarting the game doesn’t usually help, like my pets floating or something.. lol.. only fixes choosing a new town

[short fiber]

still nothing 🙁

[light kite]

Booo.. 🍅🍅 I’m sorry 😕

[burnt jacinth]

If it's an early game quest, it means water your neighbour's crops

[viscid ember]

Oh!!

Ok

[short fiber]

ty for trying to help

[viscid ember]

Thank you

I dont have any body near me

[light kite]

Yea ofc. Maybe try looking on TikTok or YouTube. Solves most my Heartopia troubles😌 lol

[supple pulsar]

What should i do if going like this? Im playing at cellphone only. I already restarted my cellphone

[proud ingot]

dark_spider13. has been warned

Reason: Posted an invite

[eager fern]

when are they gonna fix this its driving me crazy i just want my 30 stars

[broken quarry]

same 🤣

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

anybody in your town will work, doesnt have to be direct neighbor

[woven hemlock]

its not a glitch, its because your planters are already wet. you cant water them when theyre already wet (dark brown soil), so you need to find someone else in town and water their planters. This works bc watering for other ppl gives them a bonus thats stackable up to four times for them

[viscid ember]

Thank you so much!

It worked

[woven hemlock]

check your backpack, mailbox, and warehouse. It should be in one of those 3 places, if you’re sure it’s not in your build right now

you can apply an empty blueprint to clear out everything from your house and put it back to your inventory, this can help items that went invisible, show again

[ember geode]

I went to bed with 460 pink hearts and woke up with negative (-2200) 😭 How do I fix this ? I spent real money for these diamonds 💎

[woven hemlock]

did you or someone with access to your account request a refund through the card?

[ember geode]

No

Is there a customer support number I can call?

[woven hemlock]

check your in-game mailbox for any notice from the game, they usually send a letter. Check your card too to make sure a refund wasnt issued

no phone number, only the support center in the game

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[ember geode]

Thank you ✨

[woven hemlock]

according to the spreadsheet im looking at, smooth hammerheads only appear at the old sea during rainbow weather during sunset and nighttime if you’re level10 fishing, so ig check for whether all conditions are met first

[echo hollow]

nightime? isn't 6pm to 12mn? or is it 7pm to 1am

[woven hemlock]

@buoyant tangle

Help! I’m getting a white/black screen on PC!

Try this: https://www.youtube.com/watch?v=KrLPvUVj784

[woven hemlock]

not sure on that one, #gameplay-help will probably be able to help

[fiery sail]

Maintenance announcement - out of the 22 bug fixes I’m not seeing anything for the winter furniture star bug??? Or am I simply blind???

[haughty aspen]

i literally cannot fish on PC and its making my game unplayable :/ all other tools are fine but as soon as I use the fishing pole i can't move my character anymore.

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

The notification is because of the collection reward being unclaimed, so hopefully thats fixed with the tree. the people here arent devs though so asking us isnt gonna do much

[fiery sail]

Yeah I know, I just wasn’t sure if I wasn’t reading the list correctly. Thanks!

[woven hemlock]

They dont mention it directly yeah, so hard to say whether it’s fixed or not. Fingers crossed!

[blissful thunder]

I’m sooo disappointed it’s not fixed yet. Breaking my heart 💔 I NEED my starssss ✨😩😭

[high shale]

why is my ping above 300+ now when it was below 100 before

[paper arch]

When will this be fixed?

[blissful thunder]

𝓛𝓶𝓴 𝓲𝓯 𝔂𝓸𝓾 𝓰𝓮𝓽 𝓪𝓷 𝓪𝓷𝓼𝔀𝓮𝓻 𝓵𝓸𝓵

[humble heart]

so the maintenance was from 15:00 to 18:00 UTC-5 it means that in poland its around 22:00 to 01:00, its 13:00 now and the game won't load.. only the maintenance info pops up and nothing more after than when i click x to close it it's not my internet connection or smth

any help?

[terse verge]

Yesterday, I successfully purchased the Gilded Acorn Membership and ₱189.00 was deducted from my GCash account. However, today I received another notification that ₱189.00 was deducted again from my GCash account, even though I did not make another purchase or authorize any additional transaction.

Upon checking my account, there were no changes or upgrades reflected that would justify a second charge.

What should I do? 😭😭

[rotund spoke]

Any updates on this annoying bug?

[azure arch]

This happens a lot where no matter how close I get, I can't interact with my cat. It usually happens before I can even feed them, so I'm happy pets can't get taken away for that. But this time I was able to feed my cats, bathe one, and now can't interact to bathe this one.

Hss anyone else had this bug? If you did, do you know how to fix it? I tried restarting the game already.

[tame onyx]

Anyone have this issue where it isn't showing you own the badges but you do? Any fix?

[brazen sparrow]

For future updates, please fix this bug. It's been too long never fixed, and it's very annoying for people who don't like notifications that won't go away. Thank you. @gloomy tartan @compact rock

[reef jackal]

I have the same issue going on and it has been over a week now : (

[tame onyx]

They are fixing it with the patch coming up from what I read in the bug fix notes. I could be wrong. 🫣

[brazen sparrow]

i think its almost a month :(((

[reef jackal]

It's pretty annoying seeing the red dot and thinking everytime I have rewards to claim

[primal kayak]

Hii how can I purchase? I can't purchase in my Google play store

[onyx hatch]

hey, any idea why heartopia is messing with my pc's resolution? i can't switch it back and this only happens when im playing heartopia

[charred thistle]

Me and my friends are having a problem/bug where we can only have 1 oarfish of the same rarity in our inventory. so whenever we caught another oarfish, it doesnt get added up. does anyone know how to fix this?

[stone river]

Will maintenance correct the snow collection illustration bug?

[warm hollow]

Is this true that we can't cook in penguin stove and plant radish after this event?

[spring plinth]

In #patch-notes it say in detail of what maintenance will correct!

[teal reef]

Im also having the same bug, I’ve tried using both on mobile and desktop version with no avail

[jaunty crow]

eto!!!
-# do you want me to do etoile instead?

[spring plinth]

Please click “repairs” at the top right corner of your screen before clicking start game

[spring plinth]

Hello! This might be because you have two different countries in your play store and in settings, if not, please try to restart your device

[lone cairn]

i can't hear my own phonograph, but i can hear phonographs on other houses

[spring plinth]

Either or is okay

[jaunty crow]

-# eto it is teehee

[charred thistle]

oo okayy thank you!

[spring plinth]

Please click “repairs” at the top right corner of your screen before clicking start game, see if this works!

[jaunty crow]

i cant tell but was the pext fixed? i have hard time reading sometimes

[whole ridge]

any other way that i can play with macbook

[jaunty crow]

not yet :[

[lone cairn]

still cant hear my phonograph

[quartz marten]

i can't post anything in the badge trading chats

[spring plinth]

Please check your audio settings in your watch under settings to see if everything looks right

[spring plinth]

Please look at the most recent badge trading treads(highest number in title) and see if you can type in there

[pallid lintel]

hi! i cant login on heartopia (i dl-ed it on steam) and my account is binded thru facebook

[quartz marten]

same issue in a different chat

[lone cairn]

still nothing

[jaunty crow]

https://discord.com/channels/1128257488375005215/1477652758625521760

[primal kayak]

Ohh only one country I have in play storre

[jaunty crow]

try this one?

[spring plinth]

This may be an error, if not fixed after maintenance today, please report a ticket to support later

[slate lantern]

NEED TO TRADE MLP BADGES?

-# current posts that aren't full

• AMERICA: https://discord.com/channels/1128257488375005215/1477652758625521760
• GLOBAL: https://discord.com/channels/1128257488375005215/1478107524694540308
• ASIA: https://discord.com/channels/1128257488375005215/1474631352308727870
• SEA: https://discord.com/channels/1128257488375005215/1477983283089379400
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1474635280446132234

FOR MLP RESONANCE ONLY

• AMERICA: https://discord.com/channels/1128257488375005215/1477254209345949766
• GLOBAL: https://discord.com/channels/1128257488375005215/1477254469921013853
• ASIA: https://discord.com/channels/1128257488375005215/1477254808493887540
• SEA: https://discord.com/channels/1128257488375005215/1477254617573228646
• TW,HK,MO: https://discord.com/channels/1128257488375005215/1477255015415545986

-# inform me if the posts are already full

[sage rock]

Hii! Does anyone knows how to get this item ?

[pallid lintel]

hi anyone encountering the same problem?

[steel jay]

I have completed this set for weeks now, and still can't claim the wishing stars

[bronze stag]

Same here, I think a lot of people have the issue. I’m hoping they fix it! The constant notification is bugging me haha.

Yay!!!!!

Anyone notice their pets wandering way far from their homes even when not “taken outside”. I’ve seen so many wandering pets the past few days haha. One was in my home yesterday. 🤣

[spring plinth]

Hahah yes😭it’s silly, but will be fixed !!

[viscid kindle]

same

[stray tiger]

PLEASE HELP ME, I pulled on a nebula 9 star card but the screen was frozen and started lagging. Next thing I knew I took my saved up 9 stars and didn't give me ANY CARDS.

I'm looking at the history thing and it's treating it as if I didn't make a pull, no history is even there

[old crater]

It's part of the current winter event. You may need to pay for the expansion pass if it's on the bottom half of the rewards section. You just have to log in daily to do the daily and weekly quests to level up in the event

[inland wraith]

it's been a day like this and it's still not letting me collect the wishing star reward?

[stray tiger]

Please tell me that response wasn't for me

Because I'm talking about this

I used my 9 pony star things to get a 3 card pull on the nebula and it didn't work. It took my 9 saved up wishes but gave me NO CARDS ):

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that
there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[inland wraith]

dang, thanks!

[dusty cloud]

first of all try checking history to see did the pull actually get registered. if you see it in log then try checking in your warehouse and mailbox, it should be in one of these

[balmy mauve]

No one can. Singlehandedly the biggest ongoing bug alongside pets.

Anyone have this stuff happen? :/

[analog flare]

Help guys 😭😭

[charred thistle]

i clicked it and re-downloaded the updated files, but the oarfish didnt return

[spring plinth]

Have you checked your warehouse to see if the oarfish is there?

[charred thistle]

yes

[alpine kiln]

Same here and it’s getting really annoying

[dusty cloud]

#1474630074291458168 try your luck here! someone definetly would have an extra spike
make sure to choose your server and use a thread with the biggest number in it

[spring plinth]

Did you possibly sell it by accident to Albert?

[alpine kiln]

I had one happen today it was inside a door

[charred thistle]

no, i havent sold anything after fishing those

[spring plinth]

Curious, what rarity is it that it let you hold onto?

[charred thistle]

mmm not sure but around 1-3 star

i suppose if its possible, i want to recover them since it involves 4 people fishing those with this problem

[spring plinth]

It might have just been a small glitch to be honest on your fishing trip since it only happened with that fish, id try to continue your fishing and if it occurs again, please open a support ticket

[charred thistle]

alright then, thank you

[sage sleet]

Hello I want to report about the Winter Snowscape Collection. its show on the reward that I can now collect the completion reward but when I trying to claim it don't allow me to claim it

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that
there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[proud ingot]

vantesolus has been warned

Reason: Posted an invite

qpalzmvfg57_13400 has been warned

Reason: Posted an invite

[glad siren]

I am getting really upset with this bug. Fixes today? But not this one.

I still can't collect those stars

[little fractal]

Been there 😭

[glad siren]

If people have been reporting it, why wasn't it fixed today?

[sand pike]

i just wanna claim it already TT

[woven hemlock]

The maintenance hasn’t started yet, it will start in 3 hours #patch-notes

[pulsar citrus]

hi ppl! can anyone educate me about rainbow weather..rainbow wears off supposedly 6pm but there are some bugs that only come out 6pm and weather condition has to be rainbow. how does that work? for example cerulean carpenter.

[dusk veldt]

Sameeeee. I can't get this either. what to do??

[sand pike]

hopefully itll be fixed after the maintance

[burnt sable]

hii do you guys know where i can go to report bugs? there’s been so many updates but the bugs are still there

[burnt sigil]

Is this getting fixed today?

[woven hemlock]

#gameplay-help

[woven hemlock]

(Side note, the maintenance for today hasn’t happened yet)

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

hopefully

hold it in your hand instead of placing it down

[lean shadow]

hey i thought maintenance was gonna be later today but i cant get into the game right now?

[woven hemlock]

What error are you getting. There’s a very specific message if it’s down for maintenance — all other errors are game errors that usually can be fixed

[lean shadow]

im not getting an error, the enter game button just isnt popping up, but i am getting the maintenance news

it looks like this forever

[woven hemlock]

That’s not the maintenance error message — the maintenance message will say something like “the server is down, check the announcement for more information”

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[lean shadow]

no offense but i really doubt its a wifi issue if the news is loading 😭 but ill try

[woven hemlock]

The news is loading because the game is telling you a maintenance is scheduled 😭

[lean shadow]

yeah but it has to connect to wifi to know that

well somehow data worked

[woven hemlock]

😭

[lean shadow]

i know what u mean and i dont wanna argue cuz i got it working and it doesnt matter but that does not make sense to me logically

[woven hemlock]

It doesn’t have to make sense, it’s unfortunately how the game is coded

[woven blaze]

question,are the forestbell furniture you get not recipes?

[woven hemlock]

Some of them are actual pieces of furniture (not recipes), and some of them are building materials (can be found in build mode, in building materials)

[woven blaze]

ohh okay thank you

[wind cedar]

Does anybody face aby problem with the fetilizer today

I cannot use the fertiziler, i opened and closed the game for 3 times

Okay never mind solved it

[tired pecan]

How do we get this cute workbench

[warm arrow]

hello! anyone else unable to obtain this reward? has been happening for a day and ive tried collecting it on my phone and also PC. This is for winter furniture set reward

[woven hemlock]

it looks like it’s from the forestbell gacha banner

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed (supposedly during the maintenance later)

[warm arrow]

ahh oh! thank you for letting me know 🙂

[subtle oriole]

Hey, question. Why is some of my materials locked? I have them, and I’m level 35 so I can use them… I’m a bit confused on why I can’t even use them? I can only place them down but that’s it. :/ what am I meant to do?

[subtle tide]

Hello everyone, i have a question : why can I use this item on other's people house but not mine ?

[modest compass]

It's meant to be that way ! U get simple rewards like that only in different player houses

[subtle tide]

Oh okay, that's weird but alright lol

[modest compass]

Vise versa if a player visits your house and sees the option too

[subtle tide]

That's what I thought, thanks

[potent dust]

im completely bugged, i cant use any tool because my character freezes, even restarting or trying to use other things, the only thing i can do is get in the car and drive it, but at the moment i get out, i cant move anymore, any help?

[languid roost]

Same on mine

[languid roost]

Hi where I can open a ticket for my tech prob

[modest compass]

Most if not everyone has this currently even I do so hopefully they fix it after maintenance

[thin junco]

Im having trouble with the writing.
Im currently writing a book. And the words allowed keeps declining.
I was writing and noticed it stopped moving, and checked the word count it was only 980 and max it said 1231, but it wouldn't let me write anymore. So I tried again on a new chapter then it said max 90 words and wont let me write anymore. What's going onnn?

[woven hemlock]

Are you playing on pc?

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

Try going back to the start menu and clicking repair

I don’t know much about books, but there’s a maximum word count for the entire book iirc. #gameplay-help might know more about the specifics

[woven hemlock]

For future reference:

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[languid roost]

Thankiee, mods are sleeping here lol

[woven hemlock]

The red warning on the bottom doesnt mean your materials are locked! You can generally ignore the red numbers on this page because it will be automatically be built for you when you apply the build, as long as you have all the materials needed

[woven hemlock]

The mods aren’t the ones answering questions usually, they maintain server order

[languid roost]

Hope u get benefits for it thanks anyway

[subtle oriole]

Oh 😮 thank you so much! I feel dumb for not knowing but it’s the first time using these type of materials. Than you so much again!

[distant dune]

Is the spring event lion dance emotes are empty for everyone or it's just me? I have re-login many types but the lion dance shop is still empty? Is limited time ended?

[ornate rampart]

Why cant i make posts in the mlp trading section?

[full mica]

Anyone know how to fix this i have watered the crops but its not showing that I did it

[distant dune]

Because the plots are already watered

You can also try to water other's crops it will show that you did

[full mica]

I tried it again and its still not counting

[woven hemlock]

The benefits I get are knowing more about the game HAHA, thank you though!

[woven hemlock]

Not dumb at all, it doesn’t really explain in the game!

[woven hemlock]

Bug, will be fixed in the maintenance today

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[woven hemlock]

please note the snow on the ground. when it's snowing/raining, the planters are automatically watered for you (dark brown soil). to get around this, you can try:

• building a roof over your planters so they dry out (light brown soil), or
• watering another player's planters to complete the watering quest. this works because watering someone else's planters gives them a bonus, which is stackable up to 4 times by other players

General Reminder: The maintenance starts in 20 minutes

[full mica]

Okay ill do it after maintenence ends

Thank you

[upper basin]

anyone know if theres anything specific to catching northern pike? locations online state suburban lakes but is it in all of them?

[woven hemlock]

Should be in any that are labeled suburban lake yeah

[upper basin]

and for bluefin tuna, is it the same? online its listed as in the sea but is not specified for sea fishing, so any of the seas? (zephyr, old, whale, east)

[woven hemlock]

(From another player)

[vale moth]

Friendly reminder: update will least for 3 hours now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[snow iron]

During Rainbow ....

[upper basin]

if we are still on should we close the game?

[visual compass]

Omg we lost rainbow due to this?

[upper basin]

ope just lost connection lol

[deep crane]

WELP

[unreal drum]

😭

[deep crane]

There goes my rainbow time 🌈

[past field]

Yeah I just realized

[dark sky]

Bruh them having an update during the rainbow event is so annoying

[deep crane]

I was catching the beetles 😭

[past zenith]

https://cdn.discordapp.com/attachments/695564665899712622/1391124652822237335/THEVOICES-4x.gif

[chilly girder]

Bro it literally kicked me out while I was using a rainbow bouquet. 😭🥀

[patent roost]

It won’t go away 🤧

[wooden elbow]

Thats crazy how they let us have a rainbow, just to waste half the rainbow for the maintenance. It really doesn’t make sense at all.

[chilly girder]

https://tenor.com/view/shinji-strangling-gif-24498252

[deep crane]

Same

[vague sand]

Broooooooo

[midnight topaz]

This happened to my bf, it registered when he watered someone else's plants. Maybe try that

[chilly girder]

Like hopefully they give us one back.

[vague sand]

I was getting a freebie Rainbow

[patent roost]

I can’t claim itt

[latent swallow]

MY STRAWBERRY JAMMMMM I'm so unhappy girl was gonna eat that

[dark sky]

I hope they give us a bunch of rainbow bouquets or reset the rainbow time because what!?! Why have an update during this time why not before or after

[floral stone]

the maintenance said 3 hours from now so why did it just start?

[vagrant helm]

hey are yall extending the rainbow thing? cuz i thought it ends at six

[past zenith]

https://tenor.com/view/jaycemoji-gif-14553113300884757373

[chilly girder]

https://tenor.com/view/crash-out-tiktok-tiktok-girl-crashout-skywalker-crashout-tiktok-crashout-gif-5857876168607663532

[noble citrus]

Im also having this problem

[past field]

So many DAYS to make an update they chose the ONLY rainbow day

[latent swallow]

https://tenor.com/view/kermit-fall-and-back-gif-25193110

[vagrant helm]

RIGHT

[stoic tangle]

Bonjour excusez moi Heartopia est en maintenance jusqu'à quand ?

[chilly girder]

Literally but they kicked us out and we’re gonna miss it. Bro they better fix this it’s bad enough it’s a money hungry games

[midnight topaz]

They're laughing in the office at us rn 😂🤧

[cedar kelp]

what the, it's aurora in my server. how do you guys have rainbow

[vagrant helm]

we dont get them that often we were dry for weeks

[vale moth]

Friendly reminder: update will least for 2 hours and 50 minutes now. Please be patient

[latent swallow]

Yall better be giving me free food. !!!! I just missed eating my STRAWBERRY JAM. Y'ALL BETTER BE GIVING ME food!!!!!

[carmine anchor]

i was building. is it gonna save?

[floral stone]

they either started it 3 hours early or need to work on their time conversions b.c theyre wrong

[latent swallow]

NOOOOOOOO

Fooooood

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[chilly girder]

Ummm what about our rainbow bouquets we were using when we got kicked out…?

[floral plinth]

me toooo omg i thought it was just me it’s so annoying

[distant rover]

Okay but will it end 3 hours sooner

[patent roost]

3 hours without heartopia, i feel like im going to faint

[snow iron]

American servers had Rainbow time right now

[strong juniper]

this happened hours ago.

it says account logged into another device,

i only play on one device, this is odd, i was worried i might have gotten hacked or something, but who would wanna steal my tomato crops, and poorly built home.

just concerned, i am not sure what to do, it only happened once.

[thick canopy]

What about the bouquets we didn’t even get to collect

[vagrant helm]

bro i just need to know if were either getting another rainbow tommarrow or your extending it

[carmine anchor]

ok but can i guarantee my house has been saved? i was in the middle of building

[floral stone]

okay but it started during everyones rainbow event when it was not supposed to- so it doesnt matter if itll end earlier

[distant rover]

It'll still be rainbow after maint guys

[visual compass]

So what should we do for 3 hours without heartopia?

[cedar kelp]

will they add a reverse in the cars!!?

[chilly girder]

Wallahi you guys better give us our bouquets backs

[cinder topaz]

House saves every couple of minutes automatically

[bright marsh]

ehhh maintenance now???

[wooden elbow]

touch grass, do our work

[sudden moon]

Guys I think it's time to touch some grass

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[manic timber]

I see lots of people have the same issue eh? And still no response regarding this issue?

[patent roost]

Same prob here

[cedar timber]

i have the same issue

[twilit steeple]

It's a bug

[quiet cave]

does devs actually response? my ticket on this bug remained unattended

[magic grotto]

It is part of the patch notes.

[floral stone]

rainbow day will be over by the time its done actually unfortunately - also in game it said maintenance was in 3 hours so idk why it started early fr

[vale moth]

Friendly reminder: update will least for 2 hours and 40 minutes now. Please be patient

[twilit steeple]

Am I blind
Can you show where it says it'll be fixed

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[quiet cave]

can u ss and highlight it for me pls? i cant seem to find it in the patch notes. TIA ❤️

[tardy panther]

When is it back up uk time? Just came to play after sorting my kids 🤣😫

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[tawny rock]

Didn't start early, game said UTC-5 15:00

[south canyon]

I was in the middle of buying a cowboy hat for 20 stars and then the game closed and I have been waiting for it to come around in the shop since first playing...

[vale moth]

Friendly reminder: update will least for 2 hours and 30 minutes now. Please be patient

[vital steeple]

IM PRAYING TO EVERY AVAILABLE GOD THAT THE UNLCAIMABLE STARS IS FIXED

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[proper acorn]

me too boo, me too

[floral stone]

mine just said 15:00 which is 3pm in pst soooo idk

[sweet solar]

Chat, does anyone else’s lights not light up the radius on phone? Like the texture itself of the lamps are on but they don’t actually light up anything

[earnest bone]

With the maintenance going on, I’m missing the rainbow. I’m not able to get to Doris. I’m not able to collect my bouquets. Is there some way that they’re gonna reimburse us for the rainbow because they chose to do maintenance while that’s happening?

[upper nymph]

Apparently there's another rainbow scheduled on Sunday to make up for it!

[fallen stirrup]

will the unclaimable stars be fixed?

[earnest bone]

But I don’t think that that’s fair. The people who were eligible to get on this morning and do everything because maybe they were off or they stay at home or they just have the luxury of being able to get on they get all of the benefits they are so they get their three bouquets and they get to do all of their picking and everything so they got it and then they’re gonna get another one on Sunday. I just don’t believe that that’s fair I believe that those who weren’t able to get two Doris should get all of the sugars that she was selling for free and I feel like we should get our three bouquets for free and if that means that the people who got their three bouquets and everything gets another round of free ones that’s fine but I believe that we should get something else because I’ve been looking forward to this event and unfortunately I was at work so I wasn’t able to get on and I’m not gonna be able to get the golden crab or the shark or all of the things I was planning on doing today with the rainbow now I have to wait till the next rainbow and everyone else gets it twice but I get it once I just don’t believe that that’s fair. And I’m also not trying to be rude mean ugly or disrespectful. I’m just personally coming from a place where I put a lot of time in this game and I take it very seriously and I’m just upset because I had plans to do the frost fish event so I can get the golden crab and now I have to wait all the way again till Sunday. I’m just sad and upset.

[floral plinth]

ME TOO ITS SOO ANNOYING

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[vale moth]

Friendly reminder: update will least for 2 hours and 20 minutes now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[vital steeple]

https://klipy.com/gifs/the-craft-wtiches-1

[little hornet]

Does anyone know if the rewards bug for the winter furniture 22/21 will be patched in this one?

[balmy mauve]

...you realize people have different time zones right? Like. Everyone chill. I get the stress but...they cant accommodate everyone sadly.

[tired pecan]

Thank you

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[lone mica]

I think its "18. Fixed an issue where D.G. Members could not get the furniture, Floss Silk Tree, from the Winter Frost Season Collection." in #patch-notes ?

[short idol]

Hi, is anyone else having issues claiming rewards? :/ I finished a furniture set last month and I’m unable to claim my rewards. it still gives me the notification that I need to collect it.

[spring depot]

if its that one pinguin/winter set its a known bug and they are working on a fix i think

[vale moth]

Friendly reminder: update will least for 2 hours and 10 minutes now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[little hornet]

My main concern lml

[lone mica]

And this is in the announcements in game. I thought it was about that bug but I'm not sure. This sounds contradicting though so I'm scared haha..

[short idol]

yes lol it was the winter one thank you for the update and @lone mica thank you too for showing me

@little hornet lol ikr

[woven hemlock]

That one is regarding something else! That was a fix for a bug back in January

[spring depot]

i get your point, but consider that with all these time zones there are always people bothered by that updates and maintenances. We get a new rainbow day in 4 days, we get small gifts to make up for it, ik it sucks if your someone who takes it seriously, but next time its maybe not you and ur timezone that cant join these events, its another one and maybe they're trying to switch between these, maybe they're not. end of story is we cant really do much against it and we can be happy that they planned a new rainbow day on sunday, can we?

[lone mica]

Ahh I thought the dates were from when the bug started happening, but that's a good thing because that one sounds as though it will still not be solved 😂

Hopefully "18. Fixed an issue where D.G. Members could not get the furniture, Floss Silk Tree, from the Winter Frost Season Collection." in #patch-notes is about that bug, because it SERIOUSLY bugs me out everytime I play so, sooooo badly

[earnest bone]

I don’t know. I was just voicing my frustrations because I had plans to do certain things while the rainbow was here today and I’m just very upset that that’s all a girl on her period who said

[vale moth]

Friendly reminder: update will least for 2 hours now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[balmy mauve]

Sending hugs because hormones are like that. Im sorry they're doing devil's work on you 🙁

[willow spire]

hey so do yall not know that any game has to have maintenance every once in awhile

[delicate steeple]

Does anybody know if that bug we've been experiencing with the collection award on the penguin furniture is going to be fixed?

[sick flicker]

Yes

[midnight idol]

i saw videos from chinese players, they already have pools so I was wondering if it’s a future event reward, a DG level reward or something you can buy from Bob

[bright marsh]

there still some of the daily quest i havent finished yet:( wtf-

[gray galleon]

But why, during a rainbow event

[iron plaza]

same

[inland canopy]

just asking is it better to play heartopia on steam or in the taptap launcher (even tho i play on the launcher i just want to know)

[proper acorn]

I prefer it on pc personally ut I am a pc gamer

[lusty badger]

There is bugs that when vanya or the bird girl calls for the winter event the gamr freezes!! Can anyone tell me if its fixed?

[vale moth]

Friendly reminder: update will least for 1 hour and 50 minutes now. Please be patient

[midnight idol]

My theory is that it’s a reward from something like “summer event” or whatever

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[dapper barn]

I don’t see it mentioned in the fixes but hoping they fixed the issue with not being able to claim the stars for the winter furniture collection award. Says I need 22 items to claim the stars but there are only 21.

[random gust]

HELP! I cannot updating or installing the game on steam because a virus alert!

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[vale moth]

Friendly reminder: update will least for 1 hour and 40 minutes now. Please be patient

[normal whale]

Will there be another rainbow day when there isn’t a maintenance update? So we don’t lose the special weather that only shows up once in a blue moon?

[woven hemlock]

There’s another rainbow this weekend

[autumn blaze]

@normal whale we are getting 8k gold and wishing stars as compensation

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[real palm]

Let’s hope the fix they reward collection

[slow sage]

I have a reward notice in my collections that I’m unable to claim. It’s for the winter furniture, there are 21 pieces but I need 22 to get the reward. It still says I can claim it though.

[woven hemlock]

Ensure you’re downloading it from the correct place, otherwise it should be fine. The game needs access to things in order to function, which is probably pinging your virus detector. Ultimately up to you whether you want to download or not

You won’t be able to play right now regardless because they’re doing maintenance for another 1.5hrs

[slate lantern]

Topics about cn heartopia should be here #off-topic ~

[mossy badge]

I'd like to play Heartopia in pc. but virustotal flags it and says it has trojan. can someone help? i downloaded it in official heartopia site

[real palm]

Same I had it for weeks but I have the full collection it’s not letting me collect reward

[proper acorn]

I reccomend going through steam

[potent pivot]

I am not able to claim the star on the snowescape furniture

[slow sage]

It’s so frustrating to have the notice there 😭

[balmy mauve]

Thats so extra when we're getting a second rainbow. And people have different time zones. The rest i get but come on. It's a video game. You want new stuff you gotta get maintenance some time.

[midnight idol]

yeah i know bb i was just wondering because i want pools so bad AHAHAHA

ty for answering btw, ‘preciate ya

[vale moth]

Friendly reminder: update will least for 1 hour and 30 minutes now. Please be patient

[slate lantern]

I mean it's fine to ask but should have ping me in off topic instead haha xd

[frank star]

✨🌸

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[cosmic meadow]

will there be load increase in build mode any time soon?

[random gust]

I downloaded from steam. And I know the maintance, i can wait

[floral plinth]

if you pull from the forestbell there’s like a moss pool in that build

[woven hemlock]

Can send it in as a suggestion to their support center after the maintenance

[potent pivot]

Are we able to up this bug to them it’s been a while, i really need that starss hehe

[inland canopy]

i do play on pc but idk if i should play heartopia on steam instead of the taptap launcher (rn i have to do an update and its taking for ever)

[stable flare]

if youre playing pc you can download through steam

[midnight idol]

me being ignorant as usual

also i know @floral plinth but that pool it’s ugly😔

[proper acorn]

steam has had less issues on my pc personally

[random gust]

E:\Steam\steamapps\common\Heartopia\xdt_Data\Plugins\x86_64\themis_x64.dll - a(z) Win32/Packed.VMProtect.ACI trojan version

my ESET deleted this file

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[floral plinth]

i kind of like the pink tho 😂😂💔

[rustic vapor]

One sentence at the top is so extra? They could’ve scheduled it so that they weren’t at the same time. Assuming real humans are in-charge of the schedules.

[dusky quartz]

How long is the maintenance gonna take

[dusty cloud]

MAINTENANCE NOTICE

for more info about the update check #patch-notes ! thank you for your patience

Maintenance Period ::

<t:1772654400:f> - <t:1772665200:f>
-# automatically converted into your timezone

[inland canopy]

so maybe i should switch to steam, i feel like most players play heartopia on steam instead of the official launcher if im not wrong

[vale moth]

Friendly reminder: update will least for 1 hour and 20 minutes now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[cosmic meadow]

👍 I have 🙁 and also during the survey i just wait and hope now haha

[floral plinth]

yeah i downloaded steam and heard it’s good , i just haven’t been able to try it out bc i have mac

[silver cliff]

@manic timber me too I don't know how?

[rustic vapor]

%1000 agree!!!!! We need more load!!!!!

[sweet pewter]

umm has anyone had the problem of not being able to buy winter stuff from other members after only buying once for the week?

[dusty cloud]

you got 3 attempts when the event started and you get 1 more each week
if you didn't have any attempts saved up then it's absolutely normal

[woven hemlock]

bug, supposedly fixed in the maintenance happening right now

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[balmy mauve]

@rustic vapor yes it is. Again people have different time zones. And we're having an extra rainbow to make up for it. Where's the issue when its literally getting a second rainbow? It's a game. Not the end of the world. 😐

[silver cliff]

@woven hemlock yeah I noticed it, I hopeful they fix mine haha 😊 thank you 👍

[midnight idol]

there’s the PINK POOL?

[kind bolt]

Member America Gigi

[sweet pewter]

ahh thank you !

[vale moth]

Friendly reminder: update will least for 1 hour and 10 minutes now. Please be patient

[mossy badge]

thankyou Stoni Fae and Nissebaby~

[floral plinth]

yeahh you can change the color of the moss it’s like dark green and other colors not a lot but yeahh

[crude widget]

Will we be getting rainbow bouquet compensation due to the maintenance being done during this weather and time period rather than during when rainbow was gone on a different hour of same day?

[native agate]

Hi

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[drifting bramble]

Man... now im gonna have to find something to do with my life like make dinner and clean the mud off the floor (is raining) ._.

[strange jackal]

Im glad they at least give us a pre patch update Instead of holding the update release until after maintenance is up.

[rain wind]

hello can someone help me on house design?

[woven hemlock]

#gameplay-help and #1435807505304518686 will have more people who can help with that

[midnight idol]

I’m starting to like this pool now y’know

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[native agate]

I wish 🏊‍♂️

[floral plinth]

yess it’s not so bad lol🤣

[manic pelican]

There's a group of us feeling a bit lost lol

[inner bronze]

Y’all why is the server down and i cant play

[rain wind]

Douyin?

[rustic vapor]

Blocked that Kylie troll

[vestal basin]

Halo

[midnight idol]

can you tell me which colors are available with that? is there like blue or something?

[dusty cloud]

MAINTENANCE NOTICE

for more info about the update check #patch-notes ! thank you for your patience

Maintenance Period ::

<t:1772654400:f> - <t:1772665200:f>
-# automatically converted into your timezone

[vale moth]

Friendly reminder: update will least for 1 hour now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[balmy mauve]

I love that im a troll for telling it like it is LMAO. @rain wind it's Chinese tiktok ehhh blocked the child who cant understand basic logic. Edit: wasnt aware we couldn't mention it. Must've missed that somewhere. I just meant for design inspo not for supposed updates

[native agate]

Yay

[floral plinth]

yeahh i can’t really remember idk why but there’s pink, purple , green dark green

[hazy verge]

Will this update fix the bug in the furniture section? ...

[vale moth]

Friendly reminder: update will least for 50 minutes now. Please be patient

[balmy mauve]

Thank you for the continuous updates. 🥰

[rustic vapor]

I hope so!!! It’s not listed in the patch notes though

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[native agate]

What about pink

[fading shadow]

Omg this bug is driving me crazy! I hope they fix it

[indigo wadi]

Same. I don't see it in the fixed bugs list but maybe I missed it?

[manic pelican]

Same! I hate it so much

[crude widget]

Why the heck is mentioning 3 people considered a “mass mention” WTH? I was responding to 3 people because the slow mode is ridiculous on having an actual conversation

Now my entire message is gone

[tender schooner]

We can only hope!! It’s driving me nuts too!

[willow spoke]

Am new to the server but I hope I can redeem all the gifts

[balmy mauve]

Odd : S but I also had one removed for that reason too I believe. Sorry to hear. Thats frustrating. X_x

[woven hemlock]

slow mode is only temporarily in place due to the maintenance

the mention thing is in place to prevent people from multi-tagging lots of people all at once i think? not sure why it's set to 3 tbh

[spring plinth]

Maintenance should be at least 3 hours.

<t:1772665200:f> This is converted to your timezone.

Please take a look at #patch-notes if curious to see what is coming

[vale moth]

Friendly reminder: update will least for 40 minutes now. Please be patient

[uncut bramble]

Heartopia is currently undergoing maintenance.

Dear D.G. Members,
Heartopia is currently undergoing maintenance. This maintenance will require server downtime from <t:1772654400:f> to <t:1772665200:f>, during which you will be unable to log in to the game. Thank you for your patience and understanding!

[floral plinth]

yeah theres definitely the pink color for the moss pool

[tender schooner]

I’m level 31 and just saw redeem codes 😂 I’ve never used any of them

[willow spoke]

Me neither but am only 15 level because am new

[native agate]

I’m level 34

[dusty cloud]

MAINTENANCE IS OFFICIALLY OVER

[willow spoke]

Ooo nice I was collecting money to open my 8th spot in the home slots and 30 minutes til release the game again or is over

[hollow fiber]

[woven hemlock]

[ornate turret]

YES!!!

[trim carbon]

I have some questions for the game directed towards staff and development people, and I hope you all can answer honestly and directly. This isn't also meant to direct any hate, I am genuinely confused, and hoping to hear the reasoning behind these choices and wanting this game to improve, or atleast get some answers.

I have a basic understanding of the gachas, and I have to wonder why the chances for anything special are so low.

Its chance regardless of how much you spend, unlike games like Cookie Run Kingdom, for example, where they have a pity system when you try pulling a certain amount of tries, you finally actually get said item you were pulling for.

I also would have much less of an issue with this system, and so would others in our community if you changed it so we could atleast get more chances to pull without spending money.

I am just wondering why this hasnt really been addressed yet, and if you all are going to change this system?

Another huge issue I have had is the AI used in this game. I have a good understanding of it and the harm it does on the world.

I have to ask how exactly are you using ai to generate puzzle pieces? What AI program are you using and just how many images do you take from to make said puzzle pieces? If it is billions like Open AI for example, I have to wonder why you are harming the enviroment so extensively?

Another one, you are well aware of the backlash from using AI in your game, so why are you using AI to make more images now? Have the staff looked into how much AI does to kill the enviroment or are they unaware, and if so why?

And same questions before. How many images are used to generate the ones for the penguin heart fragments, and what AI program is used? I will also mention how harmful it is already to potentially have millions of players in your game generate these pictures just for a video game.

I just have one thing to ask now. —

—Do you all care about the enviroment, or does it not matter? With the pattern it seems like the staff are testing how much they can push AI before players quit the game. Please prove me wrong and please improve. I am severely dissapointed in Heartopia currently, and will not be playing until AI is no longer used at the very least, and I know others will agree with me.

Sincerely, a Heartopia fan.

[woven hemlock]

just so you know, the staff and devs don't look in this channel - to direct feedback to them, please send it to them through their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[willow spoke]

I think the ai is to recognize patterns and stuff but sure you do you

[trim carbon]

Oh my gosh thats embarrassing tysm 🥹

[trim carbon]

Do you know how to code or have you researched how AI works? You don't know for sure until you look into this stuff. I am a coder, and I know this stuff a lot more than you do most likely with all due respect.

[willow spoke]

Can I say ai isn’t harmful but the usage is, like people using ai to steal and not creat but I don’t think that’s the same here

[woven hemlock]

(if you're going to discuss the usage of AI, please move to a separate channel)

[trim carbon]

Thank you sorry about that falling wish <3

[willow spoke]

I didn’t say am a pro at coding but am also an artist meaning ai been taken and harming a lot of art yes I know the damage but it depends on how it used and claims rights

[trim carbon]

I am also an artist aware of ai being used to steal art-

[willow spoke]

Yes sorry

[woven hemlock]

[dusty cloud]

please, move to #1466215078520029277

[vapid shore]

It appears that, for users on multi user tablets, the update is stored PER USER. My wife and I share a tablet to play heartopia and both accounts on the tablet had to download the update

[gilded oracle]

if we started off on the phone, how do we connect on steam> is there a way?

[keen lark]

I just got the game on steam for the PC this afternoon. I'm new to this game (played less than 48 hours so far via mobile) – is the maintenance the reason my PC won't let me log into the existing user account with my gmail?

It says "Login Succeeded" but the game still asks for a login from the four options presented.

I just cannot for the life of me figure this out.

[floral plinth]

the colors they have for the forestbell moss pool

[native agate]

I love it

[dull vigil]

This is in chinese? I think it is chinese. Anyways, my friend's also has that on the english version.

[pine vigil]

I am unable to claim my wishing stars in my furniture hobby category. It's been like that for 3 weeks and I'm also able to upgrade it, because it won't move past that tick mark of Wishing Stars. Help please.

[flint crane]

Like everyone else. Waiting for the bug fix

[floral plinth]

Lol probably😂 but, No im in the english server

[native agate]

Lol

[pine vigil]

Good to know. Thanks!

[keen lark]

Not an admin but I just had this issue. It's free to download on steam. Open the game after installing and it'll prompt you with the login options presented on mobile.

[balmy mauve]

I"m confused 😂

[native agate]

Oh

[gilded oracle]

yeah I ended up figuring it out lmfao. I didn't know I can use my passkey to link my apple ID lol

[molten owl]

Your pets getting in the way of planting or cooking is genuinely the worst thing in the fcking game. Why the hell can't I keep my BURNING FOOD from fcking up when my cat is an "obstacle". Pets being considered "obstacles" is so stupid & unnecessary. It's genuinely so fcking annoying & causes me to burn food & waste resources. This needs to be fixed whether it's intentional or not. It's happened to so many people that also play & it genuinely pisses people off.

[proud ingot]

basicshoes has been warned

Reason: Posted an invite

[pulsar lotus]

are the north America servers up i get zero servers

[odd wedge]

hi! Does anybody know how it's possible to stop my character from running arround even tho i'am not walking myself?

[tidal dock]

Hi my net and fishing rod are considered being held down even though im not holding them down (nvm my controller was plugged in)

[pulsar lotus]

nevermind, i forgot to download from steam

[keen lark]

Right??? It was confusing at first lmao

[odd wedge]

I already found the problem!

[reef sable]

anyone else having an invisible ghost-recorder since the update?

[burnt sable]

Thank you so much!

[woven hemlock]

try switching towns, it should just be a visual glitch

[vagrant helm]

are they doing anything about the rainbow day today

[keen lark]

Anyone else experiancing a gardening glitch? Specifically where after watering 8 plants for blanc it stops registering progress after 6 plants watered.

Bought 14 tomatos and it still only says 6/8 watered despite watering all those plants. The planters aren't "dry" and i cannot buy more planters due to them being "sold out" in Blanc's lil shop.

I'm unable to progress in the story. This has been happening since 1am.

[woven hemlock]

are the planters already wet? (dark brown soil)

[vague mural]

the update seems to have messed up something ),: i can't load my game even after trying to properly update and repair, it says corrupt disk.

[pseudo ingot]

hello this was already done but the notifs is still there. Is there something I miss?

[keen lark]

All 8 are wet since starting that quest line. But all 8 were watered with plants in them. Only 6/8 registered to be watered. As in 8 plants were watered but only 6 are registered

[woven hemlock]

Help! The quest won't recognize that I'm watering these planters!

When the planters are already wet (dark brown soil), the game won't recognize if you try to water them again. (When it's snowing/raining, the planters are automatically watered for you!)

To get around this, you can try:

• building a roof over your planters so they dry out (light brown soil), or
• watering another player's planters to complete the watering quest. this works because watering someone else's planters gives them a bonus, which is stackable up to 4 times by other players

[keen temple]

Tap tap version neither steam version are working on my PC, it stays in a infinite loading.

[rose jay]

I have an issue with the steam version of Heartopia when I hit start it says "Update available. Please restart the game." Then when I hit confirm it closes the game. I tried restarting the game multiple times and restarting steam and my pc but nothing seems to work. (Side note: I can log in on my mobile version.)

[keen lark]

Thank you so much!!

[woven hemlock]

try reloading the game, switching towns, or pressing repair on the start screen, those types of glitches usually go away on their own

[earnest grove]

im having the same problem on steam as well

[woven hemlock]

try reinstalling the game & clicking repair if you can reach the start screen

[floral plinth]

kind of the same thing for me too, and when i go to water the plants it outlines it purple instead of it being white. then i cant see if i'm actually watering anything or not

[woven hemlock]

try reinstalling the steam version

[sour ocean]

i sent a friend a the premium gilded acorn pack it charged me 2 times sent her 2 gifts and now she cant open the pack

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[rose jay]

Gonna try verifying game files ill let you know if it works

[woven hemlock]

once she accepts them from her mailbox, she should have the vouchers in her backpack or warehouse. she can click the voucher item to manually activate the pass. she should be able to save the other pass for the next fashionwave season, according to one of the helpers in the server

you'll need to contact the game's support if you want to bring up the billing issue with them

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[earnest grove]

i just did and now its updating!

[woven hemlock]

no word from any of the official channels, so probably not. there's another rainbow day on sunday if you can make it for that one

[minor bloom]

trying to load through steam it tells me there is an update available but there is no update on steam to download.

[sour ocean]

one says open leaf box one says empty and she still doesnt have any of the pass its like i tlocked out

[vagrant helm]

thats so annoying i had today planned i just woke up at one barely was able to farm anything

[woven hemlock]

has she looked in her backpack and warehouse for the pass

[meager basin]

im gettting this?

[rose jay]

verify your game files

[minor bloom]

how

[sour ocean]

is what she has @woven hemlock

[quaint ruin]

tried verifying files and reinstalling updates. but my phonograph still looks like this. is there anyone else having this problem? it's the blue one.

[woven hemlock]

does she already have the pass

[minor bloom]

nevermind i figured oiut how

[sour ocean]

it says she doesnt and she cant claim the voucher for the pass eaither

all screenshots were from her side what she sees

[woven hemlock]

can you have her check her backpack and warehouse for a separate voucher that's not already in the box? when she accepts the box from the mailbox, it will take the voucher out of the gift box and place it as a separate item in her backpack/inventory. that's why one of the boxes says 'empty'

[sour ocean]

im having her check right now will keep updated

[woven hemlock]

someone else mentioned it too earlier, might be a new bug if switching towns doesn't fix it. can report it to their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sour ocean]

oh she sees it now would it be best to have her return the other gift to sender so it comes back to me?

or wait on the customer service to issue the refund on the double charge?

[pseudo ingot]

already did but it is still there

[woven hemlock]

she can if she wants to, but i don't think it will refund you when she returns the voucher. supposedly she can save the voucher for the next fashionwave, according to one of the helpers here

[sour ocean]

if they do refund me will it disapear from her inventory?

[woven hemlock]

someone else came in with the same problem, can probably report it to their support center as a bug

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

if they process a refund, most likely yes. but the support center is pretty stubborn about refunds, i haven't seen them willingly issue refunds from their side for these kinds of cases

[sour ocean]

eh worse case she keeps it for next fasionscape no big deal

[open tree]

Im recieving notifications in-game saying people are using my ice-rink, I do not have one built for people to use.

[woven hemlock]

do you have ice flooring anywhere in your build?

[open tree]

i dont

[strong stag]

how do you fix the steam bug

[woven hemlock]

what's the issue you're encountering?

[strong stag]

it hangs permanently at 99%. says it's installing but won't actually do anything regardless of how long i wait, whether i restart, clear my download cache, verify the game files, nothing fixes it

[meager basin]

i was able to download from tap tap but its just the loading wheel now

[flat oasis]

I thought when you didn’t log in for a while it gave you your accumulated DG daily rewards, but I logged in today and it didn’t give me them or even just today’s?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[wild valve]

why is it downloading so slowly? Its not my internet I have 400/500 download

[ocean sluice]

for some reason heartopia is stuck on 99%. my internet is stable. i stopped and let it update again and again. i closed steam altogether and opened it. i restarted my computer. nothing helped

[strong stag]

that's not the problem at all. i can't even start the game because it's downloading

[meager basin]

im ethernet and my drivers are up to date

[zealous marten]

como faço para acessar o ticket de suporte?

[woven hemlock]

the paid membership rewards will accumulate if you have an active membership, if you don't, it will hold the rewards for up to 7 days until you renew the membership. there's no daily reward for logging in that gets held

[wild valve]

everything is fine I tried with an another game and its downloading fast

[split dawn]

is there a glitch for making lattes cuz i have it as a daily quest but its not letting me make it? its two coffees and two milks right? i do that and its just making normal coffees

[strong stag]

same problem here

[flat oasis]

My membership is still active.

[woven hemlock]

can you send a screenshot of the membership page

[woven hemlock]

try switching towns to see if it's just a glitch?

[primal sable]

h

[jagged spoke]

Hello, there is a glitch where it seems like I am afk, even though i am moving around constantly. It shows the inactivity dots while I am moving around

[open tree]

okay i will get back to you

[flat oasis]

Thank you.

[split dawn]

^

[woven hemlock]

it says you already got them today, are you sure you didn't get the rewards based on your token/gem count?

if you can show proof you didn't get them, can send it to the support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[meager basin]

i keep getting this when reinstalling or verifying the files

[bright marsh]

hello.. i'm having a problem with this ping jumping sometimes, is there any solutions for it?

[merry juniper]

When I’m feeding the animals, it no longer “counts down” the items left when I add them. I tried with 3 different animal groups

[woven hemlock]

try clicking repair on the start screen, if the bug remains, can send it to their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[strong stag]

steam is still stuck

[woven hemlock]

there's a lot of possible reasons this could be happening, one of that things that helps some people is to switch to a different network temporarily if you have one available

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[gusty gyro]

This bubble rotates above the lake unreachable.

[strong stag]

also i have tried all of these several times

[wild valve]

Guys when the download stuck or downloading slow.

Do this

Change Download Server in Steam
1. Open Steam
2. Click Steam in the top left corner
3. Click Settings
4. Go to Downloads
5. Find Download Region
6. Select another server like:
• Germany – Frankfurt
• Germany – Berlin
• France – Paris

frankfurt is going fast im downloading on that right now

[woven hemlock]

happens to people occasionally with different recipes, i haven't seen a consistent fix if you're sure you're doing everything correct. double check that you didn't already unlock it (can use your collection to check this, for example, since cooking it once unlocks it in your collections) and that you're using the regular coffee recipe if you're trying to make regular latte

[meager basin]

do we know why my scanner is throwing a threat detected?

[woven hemlock]

unfortuantely the file you sent isn't openable, but if it's a pink bubble and the bubble is stuck in place, you should be able to switch towns to trigger the movement so that you can get it

[gusty gyro]

Irs a bubble and it is moving but it's in an area we can't go it goes above the lake and then inside the lake cant reach it it must be in the wrong spot

[strong stag]

you shuold be able to go by the dock to get it

[gusty gyro]

Tried that its above the water

[meager basin]

i stood on the very edge of the dock on the bottom lake where it goes under and got it at the last second

[woven hemlock]

are you able to get a video of the bubble?

[bright marsh]

graphics card driver you mean?

[spice forge]

i also have same problem with animal feeding, doesnt show count and doesnt grey out rest when selected enough.

did repair, didnt help

also had problem with sounds stopping or not working, like picking up mushrooms, THAT got fixed with repair.

[brave schooner]

I have a question, i draw the hair but i cant find it when i go to dress up.. do i need to go somewhere else?

[gusty gyro]

Oh this works thanks

[spice forge]

it might be a hat

ive seen one hat that was hair with some extra

[woven hemlock]

i assume so, that's what someone recommended

[woven hemlock]

can report the first one to their support team, i asusme something they did during the maintenance messed it up lmao

[vagrant cave]

Hi I need a bit of help please I can't relaunch the game following the update. Details below:

Platform: PC (Steam)
OS: Windows 11 on ARM (Snapdragon / Copilot+ PC)
Issue: Game closes immediately after accepting EULA
After the latest update, Heartopia consistently closes right after I accept the End User Licence Agreement.
Steps:

Launch Heartopia via Steam
EULA appears
Click Accept
Heartopia logo with red exclamation + loading bar appears
Game exits to desktop (no error message)

Expected: Proceed to login / main menu
Actual: Game closes every time
Notes:
– Game worked normally on this same device for ~2 weeks before the update
– Steam overlay off, Discord overlay off, full‑screen Steam, file verify, config reset → no change
– Issue is 100% reproducible
Thanks in advance

[woven hemlock]

to change your hair / face, you need to use a mirror! you can craft one in your workbench, or you can use the ones in the upstairs part of the clothing store

[jaunty crow]

pets still brokem

[woven hemlock]

they werent stated to be fixed in the patch notes, so not surprising

my cat suddenly got on my head though without me pressing the button, so im not complaining about this brand new pet glitch

[brave schooner]

Thankyouu i see it now

[spice forge]

idk how broken pets are, but i managed to plant under one... so break them as much as you want. WORTH!

[open tree]

it does seem fine now but ill update if it happens again

[merry juniper]

I just reported the bug. I tried repairing 3 times and it didn’t help

[spice forge]

with animals it didnt fix for me either, only tried once tho

[woven hemlock]

is it the bubble at meadow lake? i just got the bubble too, i was able to stand at the right corner of the dock and wait for the bubble to approach the lake, and my foot caught hte bubble as it went underneath

[hallow forge]

I'm also having that bug at times

[meager basin]

yeah

[abstract moat]

Hi, my game keeps crashing and showing the red '!' before disconnecting. It shoes 'heartopia unity 2020.3.13f1XD1.1.902b_efa227b6c' - not sure how to fix it.
Device: IdeaPad Slim 3

I've tried:

• Checking and allowing app on VPN
• Restarting laptop
• Uninstalling and restalling
• Verifying integrity
• Removing Steam overlay

[tropic stag]

anyone know how to help with lowering ping?

[tame kraken]

hi, the event-discovery-official community is bugging rn after you claim all the rewards

[haughty parcel]

Have all the animals except the penguins completely disappeared for anyone else? 🙀

[upbeat turret]

Hi with the new update, I am getting this message, and I cant get the game to open.

[rocky wolf]

Hello, I am not able to get Heartopia to load to the start screen via PC. I tried TapTap and steam. Ive also uninstalled and reinstalled the game multiple times and updated my driver

[strong stag]

i've been letting it run on steam and it still will not install

[woven hemlock]

for everyone having trouble downloading the update on steam

can you try this tip from another player? #technical-help message

[oak karma]

Is there a way to contact support? I love my animals but I hate that they follow me and decide to lay anywhere and become unable to be interacted with or even pet or things it’s blocking. I’ve burned so many high priced cooking dishes because it’s in the way. Please tell me how to get rid of these or ask support to lol. I cannot wait to level high enough.

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[oak karma]

Thank you!

[normal smelt]

i tried that but my steam is stuck cancelling the download, if i force close it, its back to original region and the same loop

[haughty parcel]

That is a very difficult way of reporting things. Need to make it easier

[strong stag]

i did. it didn't help

[woven hemlock]

the people in this channel aren't staff or devs, so that's the only way to contact them

[foggy wraith]

anyone has this issue where lines appear on some part of walls and floors?
tried: enter & exit build mode, tried on different device, tried repair - NONE work

[ivory dove]

Help I pressed "Repairs" in the Loading screen and my account has been reset. I already submitted a ticket. Does anyone have any idea how to recover my old account?

[haughty parcel]

I see, thank you!

[lone magnet]

anyone else stuck on spinning circle

[rocky wolf]

I am

[molten owl]

Your pets getting in the way of planting or cooking is genuinely the worst thing in the fcking game. Why the hell can't I keep my BURNING FOOD from fcking up when my cat is an "obstacle". Pets being considered "obstacles" is so stupid & unnecessary. It's genuinely so fcking annoying & causes me to burn food & waste resources. This needs to be fixed whether it's intentional or not. It's happened to so many people that also play & it genuinely pisses people off.

[woven hemlock]

make sure you're

• using the same server (the globe icon next to 'start')
• logging in with the same log in. if you have multiple versions of that login (eg multiple google acconts), try all the other accounts to see if any of them have an account attached

[floral briar]

is anyone else unable to update their game, mine keeps saying "disk read error" and doesn't update.

[ivory dove]

Already did all of them would lean to the creation of a new account, or the Intro

[night flare]

My game keeps crashing on mobile since the update.

[ivory dove]

I tried to change the server and it did the trick.

Thank you so much!

[woven hemlock]

just so you know, the devs and staff don't look in this channel, so reposting the same complaint is just talking into air rn

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[rain mirage]

I´m experiencing a similar issue. I can't ever finish to download the update on Steam. Whenever I try to boot the game, it takes me to the steam downloads and it's forever stuck at 95% even if it mentions the download is over.

[humble dirge]

hello if anyone knows why my book is under review that'll b helpful

[tight shale]

im stuck on this as well, even restarted, uninstalled and reinstalled, still stuck on spinning circle

[woven hemlock]

all books go under review automatically while the game checks it, it should clear soon

[floral briar]

I cant even launch the game, it stays on 99 percent and then doesnt finish downloading

[rain mirage]

same here, is there any way we can report this issue with the update? Using the Steam version

[zinc saffron]

anyone else unable to buy diamonds via steam rn?

[rain mirage]

this is what my steam says

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

If you can't get into the game to reach the support center, you may be able to use this link: https://support.xd.com/in-app/v1/products/xdt/categories (only works if you open the link on the same device you have Heartopia logged in on though, so not sure if you can get into it if you're not logged in on Heartopia))

[rain mirage]

How can I even place a report if I can't even access the game?

[worthy python]

hi!! I don't know if there's any fixes besides clearing storage (which I'm not at all able to do) but to update, it says I need 800 mb! I went to update with the amount of storage it asked, and now it needs 8 gb. I don't have 8 gb because everything I have on my phone is important, so I'm not really sure what to do about that :( is it supposed to be 8 GB or 800 mb? mobile by the way!!

[rain mirage]

thank you!

[dusty tangle]

Please don’t use that link. It’s not even the official website of Heartopia.

[abstract moat]

Is it not? When I searched it up that was the only one it gave me

[rain mirage]

[dusty tangle]

No it’s not. The official website is this

https://heartopia.xd.com/us/

[cosmic scaffold]

How do I complete the quest?

[humble dirge]

It’s been like ten minutes and it’s still under review. Did they update the review process?

[rain mirage]

It doesn't seem to have any support pages either

[cosmic scaffold]

Does someone know this quest?

[woven hemlock]

it's possible yeah, but no way to know for sure. even before the update, some peoples books clear quickly and others take a while

[cold verge]

I lost my 7 day login piano

[velvet vigil]

Can i remove my whole house at once? Im planing to rebuild

[dusty tangle]

What error are you getting when trying to connect to the game ? Just a spinning circle as if it’s trying to load ?

[rain mirage]

Not getting any particular error from the game, my steam isn't installing the game at all, it gets stuck at 95% when installing. I've tried rebooting my pc and all, killing the steam task and rebooting it, but it automatically starts doing the heartopia install that will get inevitably stuck at the same spot.

[rocky wolf]

yes, i am having that issue

[prisma karma]

Hey y'all just curious if this is something anyone else has ran into today: after maintenance, I was trying to update the game, but my security program keeps flagging a file as a threat, and then deleting it. I also cannot finish updating the game without this file. I know i'll likely have to go thru support, just wanted to know if anyone else has ran into an issue like this with Heartopia...

[tulip silo]

Ive been having an issue with not being able to download the game through steam as well

[cold verge]

22mk79qn

[compact cedar]

The melody's music quest has a bug. I finished the quest but it didn't give me the reward, but the thing has a check on it

[sinful jetty]

Does anyone know if you can still put things on top of other things?

[safe ginkgo]

Hi! I just reached lvl 35 and I used the ordering machine to get clothing. Where can I find the stamp book? It's not in my backpack or storage. Thank you

[glass fractal]

My game is stuck on loading screen after update 😭

[nocturne turret]

SAMMMMEEEEE!!!

[opaque wedge]

is it just me, or are the buttons not very responsive anymore? like I'm trying to do a bug catching event, but half the time I tap my net button, nothing happens. Same with when I'm cooking, I'm tapping the button to adjust heat, or take the food off the stove, and nothing happens half the time

[dusty tangle]

Have you tried installing the game while using a different Internet connection ? It could maybe help.

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[rain mirage]

I'll give it a try and report back. I already filed a report via steam as well, just in case.

[dusty tangle]

Alternatively, you can download the game on TapTap and use that launcher instead of Steam if you would like ? You can find the download here on the official website

https://heartopia.xd.com/us/

[verbal trench]

Han desaparecido las opciones de la izquierda para retroceder con la ropa o volver a la ropa inicial en la tienda. Es un fallo, no?

[spice forge]

atm laying in bed, have buff for energy regen, but cant click to open description

[rain mirage]

Before steam, I used taptap but it seems like I can't have both launchers at the same time installed because they conflict each other, so in the end I had to stay with steam.

[tidal lily]

[tough wharf]

Went back into the game after the update and nothing in my shops is updated. It’s all the same old stuff=(…. My friend got all new pet costumes, clothing…etc, what is going on? Plus my bob shop never updated on Saturday and I it won’t let me rebuy anything that I had already bought bc it was the same stuff from last week. Help.

[wicked jacinth]

From personal experiences, the steam version felt much more buggy compared to the taptap version. I made the switch and it worked a lot better

[rain mirage]

Okay, maybe I should go back to taptap version instead.

[wicked jacinth]

Please do, and let us know if it helps

[hushed mica]

Why is it red here? what did i miss?

[maiden yew]

Why can some people upload images on the mlp trading forum but none of my images want to go through?

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[maiden yew]

Ok thank you Wish!

[glass fractal]

what will happen if I re-install the game? will all my pictures get deleted? I'm on taptap btw

[woven hemlock]

i have two 'official community' tabs in that section in my game, where the banner is duplicated, that might be why you have a notif but nothing to look at

[hushed mica]

is there a way to disable that?

[woven hemlock]

not sure, since i just had to go through and click the socials again to clear the notifications, but you have nothing to click

[hushed mica]

Bug after another-

[tired remnant]

I've done the quest but it won't give me the reward

[cold swan]

Your game is driving me mad with these red dots! You just fixed the one in the winter set but now there are new ones.

[woven hemlock]

(by the way the game staff/devs don't look in this channel)

[pastel hill]

So I think this is a new glitch I was pulling gatcha and then I crashed and I pulled these and yeah

[woven hemlock]

you should be able to switch towns and clear the visual glitch, if that doesn't work you can go back to the start screen and click 'repair'

[woven hemlock]

if you go to annie, does she have a dialogue pop up for the quest?

[tired remnant]

I will check

[serene berry]

when i click the management it doesn't do anything. what do i do?

[tired remnant]

Nope nothing

[nocturne turret]

You can just start a new blueprint and it removes everything!

[woven hemlock]

check your backpack, warehouse, and mailbox

[cold verge]

I haven't checked my mailbox.

[woven hemlock]

try going back to the start screen and clicking repair to see if it fixes anything

[opaque wedge]

lol I hope they don't take back the wishing stars they gave me for tapping on the duplicated community buttons

[tired remnant]

I did that as well still the same

[woven hemlock]

it says you cleared the quest for it, does that mean you followed the quest to open the management, nothing happened, and it cleared the quest for you?

[serene berry]

i opened the management but the quest doesn't proceed unto the next step

[woven hemlock]

so the phonograph works fine, just the quest isn't moving on, right

[serene berry]

yep

[tight shale]

anyone figure out a solution to this yet? stuck on infinite spinning circle / loading, it's been hours now I just wanna play restarted laptop, uninstalled, reinstalled game, restarted, nothings working

[woven hemlock]

@serene berry a lot of people seem to be having this issue, i think it's a new bug.

for anyone who's having trouble with the music quest after opening the phonograph, would recommend reaching out to the support center

Help! I need to contact customer support! (to report a bug)

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

are you playing on steam?

[tight shale]

yes, on steam

[woven hemlock]

#technical-help message can you try this person's suggestion and see if it works for you?

[lofty thorn]

New bug? Cat is stuck on my head without the go out option… just there

[cold verge]

I checked my mailbox, I repaired the game. And my piano is still missing.

[rocky wolf]

i tried this but it did not work

[woven hemlock]

are you sure you didn't sell the piano?

[misty cypress]

I was going to play heartopia on a steamdeck, but it needed to update, but it takes a lot of time, been an hour, and I'm. It able to play yet. Even other game download faster, please helps 😭

[cold verge]

I don't think so, but I might have by accident

[woven hemlock]

my cat at least had the option of being put down, your's just said 'no' try switching towns/going into build mode to reset and see if it helps

[slate lantern]

i found out mostly clingy type cat does it

would make sense since they are clingy tho not sure if its a bug or new feature

[quasi scaffold]

I didn't get the stamp book after leveling to dg 35 and ordering from the machine

[slate lantern]

did u used it to order in the machine? do u have an ongoing one?

[quasi scaffold]

Yes i do!

[slate lantern]

ahh u have to cancel that for now, ticket = stamp book, stamp first then order~

stamp so it lessen the time

[upper forge]

Is there a way to get unstuck in this glitch? A way to kms or something I tried logging off and logging back on but it didn’t work.

[slate lantern]

reset position?

oh u mean the

tutorial?

[acoustic compass]

Yall theres a bug with the sound effects

[upper forge]

No I am stuck right there how do I reset my position?

[supple meteor]

hi guys what should i do here?

[woven hemlock]

there's supposed to be the roaming tree in front of you where the tracker is, go to it and chop. i think the game glitched and isn't showing the tree, so try walking forward until it stops you, in case it's physically there but not visually

[slate lantern]

settings > reset position at the very bottom right

[woven hemlock]

are you playing on pc / did you get stuck after using the fishing rod?

[acoustic compass]

Nvmd its normal again

[upper forge]

Ive had the fishing rod as I was trying to jump to fish but it won’t let me off ima try resetting my position though

[supple meteor]

nah theres nothing, ill try relog then, thanks

[prime flare]

Hi, I bought the membership but I'm not receiving my diamonds and daily passes. Can anyone help me?

[burnt sable]

wait i tried to contact the support and it gives me no options

[slate lantern]

hm which did u went to support center right?

[burnt sable]

yes

[slate lantern]

could u go back for me xd

[prime flare]

😄

[slate lantern]

that a huge ping did u try to restart?

[burnt sable]

one sec i exited out sorry

this is what i get when i click support center in the game

then i clicked the headset then contact customer service

[slate lantern]

should be on the feedback one

i forgot the choices xd

or did u select the problem type?

sorry i havent really use the cs xd

[burnt sable]

it doesnt give me any options it just says select problem type

i tried clicking it and nothing happened. i asked earlier how i could report bugs and i was directed here

[prime flare]

How

[vague pond]

tablet players which android tablet will run this game well? cant afford super high end but looking for an upgrade..

[slate lantern]

restart as in x then do some cleaning cache or soemthing in the phone that have a brush

[high shell]

anyone in steam facing the same thing? its loading forever

[slate lantern]

oke try to refresh or go back to it, mine is showing so maybe it didnt refresh well for u~

[burnt sable]

i exited out and clicked it again, and refreshed. do you think it could be a browser problem? i have opera gx

[slate lantern]

could bee

[burnt sable]

okay ill try it in a bit, i had to get off the game cause my pc was getting hot. thank you!

[brazen patrol]

Does anyone else have really laggy gameplay? I have an iPhone 14 promax and my storage is about 14GB from being full and my game settings are at lowest everything lol

The lag is so unplayable on mobile but I don’t really know what to do? 😭

[woven hemlock]

is your phone overheating when there's lag? i have an iphone too, i was playing in my car earlier and it started lagging heavily when my phone got too hot

[dusky plover]

has anyone solved this issue with TapTap yet? it wont download for me and I have the storage space for it so im confused

[granite pulsar]

are anyone’s hats/headwear just invisible after the update?

[patent roost]

I jussssttt waannnaa leveeel uppp sooo baaad

[vivid geyser]

Same here

[slim oar]

Uhhh so opened the packets souvenirs and I got given ones I don’t have (nebula) and none are showing up on the collection board or history

[vivid geyser]

Please do something for the cats. We can't cook freely.

[patent roost]

I already completed the quest but it won’t disappear

[frail crest]

Anyone having sound issues since the update? The background music is there but the sound effects go in and out.

[torn willow]

Hiiii88ii

[slate lantern]

u have to open it through the small calendar close to ur minimap

[brazen patrol]

No my phone isn’t 🙁 it happens super quickly too like the moment I start playing

[unreal violet]

same, I was so confused, I don’t have any ice flooring but have gotten multiple notifications ¯_(ツ)_/¯

[patent roost]

It says this

[slate lantern]

yep u have to accept the quest through there did it complete? if not then u have to wait for weekly reset

to do it again

[deep lantern]

are anyone else's wild animals completely gone? i can only see penguins!!

[patent roost]

Ohh, alrrr. Thank you so much!

[sleek ledge]

How do I report someone who is talking nonsense in a Discord chat?

[slate lantern]

report it mods~

[sleek ledge]

I didn't want to mention the mod in that chat; I thought there might be a specific chat for reporting

[drowsy nova]

hey all, any reason as to why heartopia from steam doesnt have an update after the maitenance? i cant play on my pc till it updates. it keeps telling me to update and restart the game and then closes.

[glass fractal]

Any solution about this problem? It always got stuck on loading screen, I have restarted my computer, re-install the app, switching internet connection and nothing changed at all. Please help

[vital turret]

Hi! Is there a tech reason why I cant sell my fireworks to Albert ?

[woven hemlock]

you can message the bot @twin yacht

[tame umbra]

is anyone having any issues with the controls in game? i honestly don't know if its because of the update. my bf just got me a new keyboard set up and in game my avatar is triggered moving on its own?? dont know what that's about but i looked into my other games that use the WASD to move and it doesnt seem to be affecting them the same. 🤷‍♀️

[slate lantern]

u can do by modmail if u want it to be a bit private

only way to dm mods

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[slate lantern]

try restarting steam as in end task

[woven hemlock]

not all items can be sold to albert, some fireworks can't be sold

[vital turret]

The star fireworks I have sold to him in the past, which is why Im super confused

[woven hemlock]

wild animals don't spawn all the time, + when they do spawn, they don't always stay near the trough. you might need to go a bit farther, for example, the alpacas can wander all the way to the other side of the rubbler duck jump game

[sleek ledge]

Sorry guys, I hadn't seen it!! Thanks!! @slate lantern @woven hemlock

[keen lodge]

I dont know if other feel it or not, before the patch i never felt it something like this cause i cook daily

Now, sometimes when i cooking the food become unclickable when we need to adjust the heat, and just ruin the food

[woven hemlock]

there was one set of fireworks you could buy from ka ching using stars and then sell to albert, but the devs patched it out because people were using their stars to get rich quick

[vital turret]

Well I have 100 fireworks now

I should go set Bob on fire

Thank you for answering!

[woven hemlock]

time to set up a party

[drowsy nova]

it took 3 times and had to end task several times before it finally came back up and this time had an update in que. so thanks! i really appreciate it!

[deep lantern]

i checked alllll around for every single wild animal but theyre all gone, i think the update bugged them

[vital radish]

Is anyone else having trouble painting items in build/blueprint mode after the update? My game keeps crashing every time I try to paint an object; it's impossible to finish my house! I've already tried repairing the game, but it didn't change anything.

[high shell]

same as me, i think its from the server

i tried verifying game files, even re-installing, restarted my pc, everything

[pallid wing]

I have the same problem too, we need some help please

[high shell]

yeah same

[neat ruin]

Heya, is anyone else on Android/IOS experiencing difficulty cooking? I've been trying to cook but it sometimes doesn't show if it's unstable therefore burning my food... Sometimes even just trying/starting to make something it automatically burns itself!..

[slate lantern]

sadlly no solution yet u can try this but not guranteed

[slate lantern]

better report it in customer support in game i saw a lot have issue with their food go instant burn

[neat ruin]

Where is that located?

[slate lantern]

settings > account management > support center

[mighty junco]

Is it just me or when buying Morin’s clothing shop, the buttons for reset, undo, redo, are missing but the functions are still there?

[neat ruin]

Thank you very much!!

[slate lantern]

yep a bug ui , u can report that too in customer support xd

[north sandal]

i dont know if this is a bug or not but the game on my ipad and phone has been lagging even on the lowest graphics, its updated and everything is there a way to fix this?

[woeful creek]

is this the new bug?

[slate lantern]

kind of there a red dot haha

[woeful creek]

there's nothing in here

[slate lantern]

yep gonna be irritating for sure, u can report bug in customer support

[granite pulsar]

at least i’m not alone 💔

[noble basin]

hi, its there a solution for the infiniti loading screen? :c

[runic thicket]

Im getting an error for a corrupted file when trying to update on steam and validating the files isnt resolving the issue

[dense pagoda]

Same thing is happening to me

[slate valve]

guys i bought the 1 star firework from ka chang and i used all my stars but its not in my back pack or my storage i restarted and its still not there

[woven hemlock]

Is your backpack full? The three places you usually want to check for missing items is: backpack, mailbox, warehouse

[slate valve]

thank u so much it was in the mail box!!!

[hoary karma]

can i still craft these items after the event?

[toxic lark]

Is there someone who can help me with a hobby? I cant make a report for some reason

[woven hemlock]

This is the first time we’re all experiencing a fashionwave event, so we don’t know for sure either. Should be able to craft, just cant plant seeds/etc

[hoary karma]

oh ok ok thanks @woven hemlock!

[woven hemlock]

What are you trying to do

[toxic lark]

I'm trying to get any snow figure from "Bear Nya"

[runic thicket]

is anyone else experiencing this??

[toxic lark]

is not happening, I maxed out the hobby a month ago and already got 5 stars on everything else, not even a 1 star "Bear nya" I got nothing from those since I maxed the hobby and I think is some kind of bug at this point

[woven hemlock]

Apparently you can only sculpt them during rain/snow/rainbow weather

[toxic lark]

oh what? is that posible? wow

[woven hemlock]

There are birds/bugs/fish that only come out in certain weather too, so not outside the realm of possibilities. Good luck sculpting!

[toxic lark]

Ill try, thank you

[woven hemlock]

When downloading from steam, does it flag a file as spam and delete it

[broken lotus]

I'm trying to invite someone to a fishing event and it says there not able to join there a dg level 8 does anyone no why

[woven hemlock]

Regular fishing or event fishing? Do they have fishing events unlocked? (I think it’s Level 2 fishing)

[broken lotus]

I went n started the event myself

Level two is there fishing level

[runic thicket]

its picked up a dodgy file that wasnt behaving how it should so it cant be downloaded

theres only 1 part of the download thats causing an issue

[woven hemlock]

It’s deleting that file, which is why Heartopia can’t download. Need to make the program not delete the file I think, but I’m not familiar enough with your device to tell you how

[runic thicket]

can't, it tried to access stuff when the game wasnt even ready to be launched

[woven hemlock]

Are you trying to invite them to boat fishing by the docks or winter fishing at the onsen

[broken lotus]

Uh believe it's boat fishing sorry I'm still learning

[stark drum]

Anyone unable to start the game after the update? Doesn’t even get me to the login screen..

[woven hemlock]

did they already complete the quest that introduces the boat fishing event? even if they're at lv2 fishing, they can't join other people's events until they complete the introduction quest

[broken lotus]

Omg no they didn't thank you so much I totally forgot about that . Ty again

[woven hemlock]

what sort of error are you getting

[stark drum]

No error it starts for like 5 seconds on Steam and then it just CTD.

[jagged latch]

Have they received like a quest for them to go boat fishing?

[ebon axle]

Reset, undo and redo buttons disappeared after update

[broken lotus]

No they haven't but I'm gonna have them go do that fishing light house thingy