technical-help

[strong storm]

yepp was gonna say that, its super annoying the notification that wont go away

[crimson kestrel]

Oh wait NVM! I got it! Thank you 🙏🏻

[woven hemlock]

i am not a dev, only the messenger o7 sorry to bear abt ur notifications, u fortunately the bug has been arnd for like 4 weeks now

[strong storm]

omg... 4 weeks...!!

that is awful..

[tulip palm]

nono ur fine I don't think anybody is directly mad at you, the game is fairly new we all expect bugs

[strong storm]

im so sorry if it seemed like the frustration was directed at you!!

[woven hemlock]

nah just clarifying!

some ppl walk in here unaware its a player-for-player channel

[tulip palm]

I actually did not know that! I knew that some Mods in the server help with the game but I didn't know it was for bug help in general! Thank you for that information ^^

[slate lantern]

ya the mods here are just discord mods not mods in general of the game itself xd

[sage grove]

I just want to play i can't login

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[old pond]

Help fix the bug

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[hoary hill]

Does anyone know what to do if you tried getting the Rainbow Blessing achievement and didn't get it, despite watering multiple neighbors flowers and getting the blessing twice each house.

[autumn axle]

I got it the first time last night, I just watered my neighbors plants and I used the rainbow bouquet

[still ferry]

Heyyy, so idk if this is just me but I kinda want the devs to be aware about this? My past house foundation and my current house foundation both have the bottom of the house raised from the ground, meaning there is open place where the floor is the the ground is from the raised small wall. My pets always get glitched under this space and I don't know how to stop it from happening other than having to tear it down. Any tips?

[hoary hill]

I used the rainbow bouquet ;.;

I hate that it's a one time item, cause now it bugged

[autumn axle]

Are you pertaining to this?

What level is your gardening hobby?

[hoary hill]

I think so

[slate lantern]

nothing we can stop about it better hope the devs fix it

[hoary hill]

It's pretty high

I can water about 6 at a time

[pulsar musk]

I won't be playing until they fix the winter snowscape collection reward

[still ferry]

Is there any way I can dm another channel or the devs to make them aware? This is the only thing I follow them on other than YouTube because I don't have socials.

[woven hemlock]

Devs don’t look in this channel btw, it’s for players to help players troubleshoot issues

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[slate lantern]

well u can do #suggestion or in game customer support

[still ferry]

Okay thank you guys

[autumn axle]

Ohhh I see, maybe you only triggered it one time, it says that you need to trigger the rainbow hybrid in a single multi area, so if you can water 6 plants, from there, you need to trigger two

Try it again next time, if it doesn’t work, maybe its bugged

[low crown]

Hi hi, sorry to bother, I just saw the art event and the channel it links to post your art is locked, dont know if thats on purpose but wanted to let you guys know

[woven hemlock]

Can you double check your achievements to make sure you didnt get it already?

[woven hemlock]

Hasnt started yet

[low crown]

Ohhh

I see

[hoary hill]

No I don't have it. I guess I didn't water the same flowers? I swear I did :/

[tulip palm]

anyone know what the deal with the runaway dogs is? This one in particular is not mine however I have seen peoples' dogs including mine running all over the map recently and I feel so bad when I accidentally hit them with my car

[hoary hill]

I thought tho it was just get the blessing twice on a single person's house

[woven hemlock]

I think it has to trigger twice within the same water action

Eg if u can water 6 flowers rn, 2 of those need to get the blessing

[hoary hill]

Damn

Guess I have to try again, but with a rainbow since the flower bouquet is gone

[woven hemlock]

😔

[hoary hill]

Hate how the rainbows and rain are during the week ;.;

I have to work and night starts so early for me

[woven hemlock]

Its been happening frequently lately, i think the devs changed their behavior

[tulip palm]

Could be from the animals on roof patch fix

[woven hemlock]

its randomized, not only just for weekdays. i keep missing rainbows bc they happen during my work hrs haha

[hoary hill]

So far it's been that way for me.

[woven hemlock]

The weather is the same for everybody, it just depends on what your time difference is compared to server time. There was a rainbow during a saturday a few weekends ago

[blissful swift]

what does it mean when it says i'm too busy to interact with my pet?

[strong juniper]

its a bug, or its also a feature.

check if you are doing "going out" activity with any of your pets.

if not, simply change town.

or turn off game, then turn on after few mins to let server see you as disconnected.

[signal trellis]

Helo uhh is there anything i can do to fix the translator system? My friend is from russia and i feel bad when the translator can't translate her language to me

[slate lantern]

sadly the translation is limited in languages

[ebon dome]

Help? I think there's a bug with the reward collection? I just got to the last reward of 30 Wishing Stars from the Winter Snowscape Special Furniture but it doesn't let me collect it. I've tried tapping it a couple of times. I also restarted the game 4 times and it's still not doing anything.

[slate lantern]

yep known bug no fix yet

[ebon dome]

so it's not going away anytime soon? the red dot distracts me lol, i keep tapping it to see if there's anything new

[slate lantern]

yupp, im one of the lucky person that also bugged but no red dot hehe

[teal sage]

hi, in the mlp badges, i got a new twilight and pinkie pie nebula badge, but it did not show on my collection progress nor history nor inventory but used up my harmony gems. How can I get them?

[raven socket]

I need help find rare timber I don’t where is at

[woven hemlock]

Check your mailbox, backpack, and warehouse

[storm oak]

Could someone please help me find where I can put the promo codes (I’m on a iPhone if that makes a difference)

[woven hemlock]

Try the really big trees at the corner of towns, you can get all the timber except roaming oak timber from them

[woven hemlock]

Watch >> setting >> redeem code (its an almost invisible button on the general tab)

[storm oak]

Thank you I’ve been trying to find it for like a week

[woven magnet]

Is this pink screen really normal in mobile?

[frank mason]

Ive been trying to click the reward for the collection but it wont let me
Ive resetted my game, updated and everything but its still inaccessible 🥲

Anyone have the same issue?

[woven hemlock]

Try switching towns, should be a visual glitch. First time ive seen it happen on that screen tho

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[frank mason]

Tysm! Ive been wondering why it was like that 😭

[trail imp]

THANK YOU😭🙏

[woven magnet]

It happens even when i switch towns, it also happens when I aim my watering can, i thought its just a visual indicator as well but seeing it in this screen made me think its not just a bug

[crystal siren]

I already text them ... some weeks ago. They've said " they're working on it... we just need to wait a little bit longer. " ...

( i dont know how much exactly ... haha )

[frank mason]

Ah, also

This may be a minor bug(?) but i keep seeing these goober birds get stuck ‘flying’ in the air, sometimes drifting past me

[woven hemlock]

That one’s also a bug haha

[woven hemlock]

It’s just vibing /j

[gaunt barn]

Henlo! Just wanna ask if someone encountered a pet cat who doesn't wanna go out with you. I've been trying to invite my cat for 4 consecutive days but he is always mad at me. 🥹

[gentle yarrow]

Did ya interact w the cat?

[gaunt barn]

Is it a bug? I tried to wait and wait to try again but he is really stubborn TwT

[gaunt barn]

Yes! I pet, feed and play with it

[gentle yarrow]

Dang must be stubborn asl😔

[gaunt barn]

He did love petting earlier but still doesnt wanna go out with me

[gentle yarrow]

Give it another try later

[gaunt barn]

He's been like that for 4 days

[gentle yarrow]

Oh

[gaunt barn]

And I tried five times everyday

🥹

[gentle yarrow]

Still nothing?

[gaunt barn]

Yeahhh, still not interested

[gentle yarrow]

Dangg

[gaunt barn]

Im gonna cry about his stubbornness

[gentle yarrow]

Did you check tt yet?

[gaunt barn]

Not yet

[gentle yarrow]

My cat never did this

So I don't know how to help

Sorry 😭🙏🏽

Most of them have 'clingy' traits

[gaunt barn]

It's okay, I feel it's a bug since it's always like that for 4 days? Nothing changes.

[gentle yarrow]

Maybee it is

I barely play nowdays

[woven hemlock]

Unfortunately cats dont like to go out in general, regardless of traits. You can try maxing out the actions (pet, feed, play) and spamming the go out action, one player said that’s what they did. But it’s not guaranteed to work

[gentle yarrow]

I got so mad at the gacha system

[gentle yarrow]

Ohh

[eager grail]

Hi, i know 3rd part software are not allowed but do you know if a 3rd part software for piano keyboard are allowed? If yes, do you know which ones?

[woven hemlock]

Not allowed. They don’t differentiate between types of third party apps, all are banned

[eager grail]

so how people can play piano with their piano?

[gentle yarrow]

Isn't there notes for you to play any instruments in the game?

[eager grail]

yes there is, but i'd like to link my piano to play in game piano like them, but i don't know if it's alloed

[runic thicket]

why are there so many pets running away? oml

[bitter chasm]

Is anyone else having trouble claiming rewards for the collections its literally just the special furniture for the winter set for me

[bitter chasm]

I am same exact thing I cant claim either must be something with the event

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that. majority of people who have finished the frostpore event collection experience that
thought there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

also if you used the search function then try looking for the reply and not only the message

[dusty cloud]

probably due to the new update. i suppose they tried to do something with pets and now they started to run away from their owners

[last crypt]

Guys I can’t find Stella Joan’s cat ? Anyone know where I can find it

[restive quarry]

Hey! I’m new to building in game and noticed I had infinite items to build with in my inventory even if normally I’d have to craft with it to gain multiple of that item. When I stop building a warning pops up that the build is under inspection and can result in a ban if I violate TOS so before I pour hours and hours into a build, is that a bug or do we genuinely get infinite items?

[hearty pewter]

If its for the feeding favorite food quest, feed your cat its favorite

[hearty pewter]

Blueprint mode "gives" you infinite amounts, but if you dont have the necessary items to place the entire blueprint, not everything will place. You can always check it in the cost tab and furniture. Anything thats red means you dont have enough

[restive quarry]

Thank you so much glad I asked before starting because i definitely don’t think i have all the item 🫣

[hearty pewter]

Also that warning is just saying that if your build has something that when reviewed gets flagged for violation, itll be removed.

[radiant pewter]

Are they planning to fix the login issue in certain devices or do we need to keep using vpn forever

[proud ingot]

leon.s.kennedy91 has been warned

Reason: Posted an invite

duhgoober88 has been warned

Reason: Posted an invite

[ionic wadi]

good morning, I would like to ask something.
you're now recruiting Portuguese language natives. can I inform you, that there's "two portugueses". Portuguese from Portugal, and Portuguese from Brazil... and they're, in fact, very veeeery different.
is there any possibility, with pt-pt natives help, that you can just translate the game to pt-pt and not only, pt-br?
I know that a lot of pt-pt kids play this, and it's super difficult for them to understand a few things in the game

[frank mason]

@bitter chasm

[noble lark]

My badges are messed up.

All badges I have are in my inventory. Not in warehouse & Not inside my house.

I have tried to relog, I tried uninstalling and reinstalling, I even tried to go into solo build mode and exit it. Nothing seems to fix this problem.

[woven hemlock]

Have you tried switching towns?

[woven hemlock]

hello~ the game staff dont look in this channel for feedback, please send them a message via the support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

The login issue applies to most devices, its related to the game’s optimization. No idea on whether theyre going to fix it or not

[woven hemlock]

Controllers dont work in the game, so your piano probably won’t even function. Those players are using scripts/macros to play the instruments, theyre not actually playing it themselves. You’ll need to use the keyboard/etc to play the in-game instruments

[outer glen]

Is there any issues with SEA server lately? Stable ping is between 460-500. I'm from OCE and I did all the network troubleshooting including using a VPN (I use Exitlag). Do I just report this one and wait for any optimisation updates? 😵‍💫

[golden thunder]

Anyone else having trouble interacting with their pets? I’ve never had trouble before but today nothing pops up and I’ve already switch from computer and phone

[autumn scarab]

it's a common bug. in my experience, entering and exiting build mode fixes it :]

[graceful lynx]

Can any of the moderator open another mlp trading forum for sea server? thank you!

[golden thunder]

Omg! Thank you! Still pretty new but now I know! 🥰

[autumn scarab]

there's #1477983283089379400

[flat burrow]

I am having this problem too. I dont really care about that star that much. Its the watch that keeps on pinging is driving me nuts! 😭😭😭

[noble lark]

My heartopia as a whole is not wanting to work now on my pc. It's not loading anything currently

[supple bough]

hi how to have DG member role?

[dusty cloud]

you have it already
everyone who joined the server has it

[supple bough]

oh oki sorry i thought i need to verify or something ... coz i cant reply to badge trade forums idk why T.T

[dusty cloud]

you can chat there! it's just that you can't create threads and can't chat in threads that have over 1K members
use the one with the biggest number in them! for global it's: #1477823798844592293

[shell sun]

I’m having the same issue on SEA can’t even join currently 🙈

[outer glen]

oh wow and I thought mine was the worst 😵‍💫 yeah its just heartopia that's acting like this. other games are perfectly fine. 🙁 I hope they'll have an update that fixes this soon.

P.S. I'm from OCE as well. The dots are now aligning. LOL.

[shell sun]

Yea I hope so! It was higher for a few days I think initially at like 300 then jumped to 500 for now it’s just insane, I was quick to blame my own internet so did all the usual and additional troubleshooting but it’s 100% something on sea server not working right 🙈

[outer glen]

I use ABB. Welp I hope so huhuhu.

[spare estuary]

all collected but one secret item i guess

[wispy marsh]

I can't seem to claim the stars, anyone knows what to do?

[wispy marsh]

oh lol

[spare estuary]

lmao

[wispy marsh]

it's been like that with me for a few days its bothering me sm

[spare estuary]

literally driving me nuts

[wispy marsh]

I just googled it, it seems to be an ongoing bug and the devs are working on a fix

[onyx zodiac]

i can't send messages in some channels, help?

[crystal siren]

And for me, its about a month... ago .. haha 😅 ... ( Look the date, my maternal language is french, i've texted them about that problem ... and it still not even fixed ... ) 🥲

[static yarrow]

i was literally finding a way to report this and its not that im glad were all having this issue but i thought it was only me. i hope they fix this because my ocd is actually getting to me everytime i see the red dot on my phone

[flint crest]

Is anyone else having trouble with fishing again? My game has been completely bugged since yesterday and I can't move while fishing...

When I take out the fishing rod, my character stops moving.

[halcyon schooner]

who do i need to message if im having an issue in the game?

[vital forge]

i have the full furniture set but it wont let me redeem the wishing stars

[crystal siren]

@vital forge they still working on it 😶

[torn thistle]

can someone help me? I'm unable to interact with my cat it's been starving for days 😭 could someone help?

[main narwhal]

Hello I’m just starting this game . And having this issue if anyone can help me with . I downloaded the game and right after I customized my character and click to proceed it says “ update available. Please restart the game “ I’ve tried on iPad and my pc . Shows the same . I’ve also tried uninstalling and reinstalling. If anyone can help , it’ll be helpful. Thanks !

[crystal siren]

@torn thistle restart your game or go meet your friend ?😶 it probabke fix it 🥰

[torn thistle]

wait sorry I'm slow wdym by meet my friend? also I tried restarting my game multiple times but it still doesn't work 😕

[crystal siren]

Mmh hold on, english is my second language, i'll use google for translating the word i missed

[torn thistle]

ohhk

[crystal siren]

Visit your friends ? Is it the right word ?

[torn thistle]

ohh

unfortunately I only have like one friend who hasn't been online in days

[crystal siren]

This could help you, or completly close the game and restart to launch it 🥰

You could try with me, i love to help 🥰

[dry sleet]

is there a regular help channel or is this it? I don't want to ask a nontechnical issue question if there's another channel

[shell sun]

Try checking your graphics settings 😮 high seems to be too much on my end so maybe this could be your issue

[near horizon]

Im in UK playing US servers. I've repair, re-install. Lauched from Exe file and client not just from steam. I have 200 hours on the game. Past week this happened:
Please see my clip of my game for past 3 days

[shell sun]

You live in the fishing village now, forever

Joking joking 😅 have you messed with control settings? Or tried on a mobile device 😮

[flint crest]

That's my problem too... the only solution for me is to play it on my phone so I can participate in events...

[near horizon]

control settings

[dry sleet]

[near horizon]

sucks everyone i know is on US I cant really play the game atm

[near horizon]

maybe gameplay help

[flint crest]

So it's a problem with my settings then?

[gaunt locust]

Heartopia launching on PC is an error. This is on Steam; it was working perfectly a while ago, and suddenly, when I returned to the game, it opens like this. Does anyone know how to fix this, or has anyone else encountered this error?

[narrow burrow]

is there a fix on this, white edges in water, ive already change settings til ultra, it wont disappear

[vale verge]

I need help with my wallet I can’t withdraw

[outer glen]

did your ping got lower when you switched to medium graphics?

[grizzled epoch]

where can i contact customer service? i bought a basic membership.. my money deducted but it says "error please contact customer service"

thank you so much

[proud ingot]

kirubeats has been warned

Reason: Posted an invite

[ivory linden]

i have a bug and i cant redeem the stars

[ashen juniper]

I have the same problem

[twin forge]

I have a problem

Today, in the forest gatcha, I made two rolls, in which I got a basket with bread and a ladder. I understand that the ladder item is repeated and therefore does not appear in the inventory, but with regard to the other item, it should be there, and I already looked for it in my backpack and storage, as well as in my mail, and there is nothing. I hope you can help me receive this item.

[ivory linden]

Same as me then okay

[elfin helm]

I cant get the Stars …..someone Else with the Same Problem?

[elfin helm]

I have it since 3 days and it makes me Crazy

[ashen juniper]

Yes I hope they fix it cause it is driving me crazy as well lol

[strong juniper]

yes, nothing more annoying than a red dot bugging you as ghost notification, they usually roll out updates every few days, but they aren't fixing this, not sure why

[elfin helm]

Yes exactly

[ivory linden]

i also cant interact with mycat.. so something is def broken

[celest fulcrum]

That has been a bug now since 6th feb

[amber nest]

From what I understand, this bug is being fixed in the next server maintenance

[ivory linden]

Gods I hope so lol

[celest fulcrum]

where do I buy a premium hobby ticket from?

[near horizon]

DG 50

[fathom thunder]

Is anyone else’s pets going like half way across the map from ur houses cuz what is happening lol

[river apex]

Yeah, my two dogs are doing that too 😭😭 They suddenly ended up all the way in central town and even went inside Dorothee's shop. Like what is going on lol??

[hushed jasper]

Same here ive tried everything i can think of to fix it

[hushed jasper]

i have that problem aswell, ive taken to switching towns just to interact with my cat and sometimes it dosent always work

[inner cloud]

I have a question. If I want to contact the devs due to harassment. Is there any way of doing that?

[autumn imp]

I need admin contact

I need ADMIN

[glossy hazel]

This game is addicting. Too bad I couldnt work for you. This is a dream job.

Would be

[autumn imp]

i need admin

[glossy hazel]

Yes I've noticed that and thought it was weird. Also I've had other dogs in my yard .lol

[tiny harbor]

That's like a glitch

[eager vector]

anyone to help me please 🙁

[tiny harbor]

#1474630074291458168 I think you should go there that link

[burnt sigil]

Where can I submit a ticket to support?

[tired sequoia]

I guess I am one of them

[proud ingot]

julyy.ss has been warned

Reason: Posted an invite

[snow widget]

haii has anyone else had issues opening their last spike badge in the badge selection box?

[alpine turtle]

So lately I'm lagging Ike crazy, fishing is now effecting. It keeps jumpjng back and forth. Now my dogs are floating, and my cooking is glitching and disappearing

[alpine turtle]

They said there working on this. Cause same.

[wheat wolf]

i can't receive this wishing star gift after i bought the winter frost membership, its been driving me crazy and now i dont know when i have other gifts in the special furniture tab because of it constantly pinging me as an available gift

my friend has the same issue

[tepid horizon]

how do i enable these

[violet trout]

Oh it’s not just me then. It’s been driving me insane.

[plucky root]

its bugging me bad too

[wanton cave]

Has anyone gotten help with the roaming pets yet?

[plucky root]

nope

i saw someones pet all the way by lighthouse

and no one was around

lol

[tiny harbor]

It's a global issue, devs fixing it and I don't even know if they are

[wanton cave]

Mine was in the flower biome. I’m in the Onsen area

I spent the last hour looking for a friends dog cuz we feed each others pets after we wake up and I can’t find it anywhere??

[fleet egret]

dude?

why so much bug you giving on this game

[amber pagoda]

I purchased heart gems TWICE now. I purchased them via the website because there’s a discount. For whatever reason they went to SEA, both purchases. After the first purchase, the second one I made sure the server said America. It still went to SEA. I contacted support via the app and they didn’t really help me. They just said I have to reach out for a refund, but I bought it off of them in their website. I don’t know what to do here. I responded to support telling them I purchased it directly from your website. Who else do I contact for a refund and I guess I’m just awaiting a response. Why wouldn’t they just credit the correct server the gems instead of just telling me there’s nothing they can do and I need to contact about a refund? I don’t even know who else to contact 😭
edit to add: I hate discord. No one ever responds in these dumb sub chats 🥴 guess I’m just s.o.l. without support or anyone to ask if they know how to fix it. Thanks guys 😭

[raven umbra]

Is there anyway to fix freeze and lag? My computer shouldn't be lagging and freezing this much. Also getting really hot on medium settings. I think what lags it so much is no optimization on the housing. When theres huges houses loading in when your near them

[alpine turtle]

Where your tools are there is a little icon to change

[alpine turtle]

There working on it.

[alpine turtle]

Ngl I didn even know there was a discount. Or a website.

[faint prairie]

Question, I don't have water tile, is there an way for me to fake water tile for building?

[alpine turtle]

That was weird

[radiant zephyr]

Hi, sorry to bother you, but where can I report a player?

[amber pagoda]

No way really? I try to always purchase directly from the apps cause they’re usually less! It’s a large discount on Heartopia website vs in app too! I’ve purchased from it many times with no issue! Just this time it’s all going to SEA server which I didn’t know was a thing till I seen people on here talking about other servers and accidentally went into it apparently when I discovered what everyone was even talking about lol. Now all my purchases go there ☠️ don’t recommend even looking at the other servers ☠️

[chilly jackal]

I have the same issue as well I was trying to report it on the report bug page but it doesn't let me

I play on laptop and mobile and on both I couldn't collect the rewards I tried everything logging out and going back in but it doesn't do anything please help

[zenith nebula]

there isnt a way to collect those rewards currently, all we can do is wait for maintenance

[chilly jackal]

Dang It drives me nuts cuz I just see it there 🤣🤣🤣😭

[zenith nebula]

me too 😔

[tiny harbor]

It's been 2 weeks lol, I think the devs aren't even planning to fix it

[alpine turtle]

How much of a discount

[plain scaffold]

Is anything going to be done about the cats getting in the way of stoves? It makes the experience very unpleasant. Just burnt 4 black truffles pies because my cat blocked me

[tiny harbor]

I mean move your stove somewhere

[hollow jacinth]

anyone else with an island also not able to build?? it just makes me fall from the sky

[plain scaffold]

The cat has clingy trait. Follows me everywhere

Was the first cat I adopted before I knew what each personality trait did, I would not have adopted him otherwise

[tiny harbor]

Well move it superrrrrr far away and cook your pie as as fast as possible carefully

[plain scaffold]

They were already in the stir stage when he came in

[tiny harbor]

Sheesh, try to make it puffed up.

It might be the only way to make it leave you alone

[plain scaffold]

Besides we really shouldn't have to play hot potato with our stoves just because we can't get past the cats

[plain scaffold]

Idk how to do that

[tiny harbor]

Like if you gotta keep petting your cat over and over again

[zenith nebula]

not much like 5%, drops by a couple / few dollars

[obsidian mango]

How do I find out which email I used to bind my in game account with? I'd like to transfer my progress to a new phone

[tiny harbor]

Isn't on the new phone, you just put your email in your Gmail then enter game and you can automatically log in with your existing email?

[obsidian mango]

I know, that's why I asked haha. Unfortunately I have several emails n I forgot which one I used

I was hoping having 2 try every single one to be my very last resort.

[tiny harbor]

Oh uh in main menu then click person icon I think?

[obsidian mango]

Unfortunately no, in the account security menu it only states what services you bound your account with with no further details.

[tiny harbor]

Well i think just bind on a different service aside from Google

[obsidian mango]

Lol. Since I don't have Facebook nor apple account, guess it's time 2 try my 7+ emails I suppose

[tiny harbor]

Use the main ones you can remember like screenshotting in case you forget

[gray orchid]

Has anyone been kicked out of the bug events during stage three for being AFK even though they're not? I've had it happen twice now and I don't know why. I've submitted a bug report in game. I was present in the new location during the countdown timer and actively moving around. :(

[pale reef]

I just bought all the meat I could from the cooking shop and spent most of my gold, none of it carried through. bout to get back on to see if I just needed to leave and rejoin the game but if not I cant buy meat for another 10 hours

</3

[tiny harbor]

Could be backpack full I guess

[woven hemlock]

what sort of error are you getting

[woven hemlock]

Check your mailbox, backpack, and warehouse

[woven hemlock]

A lot of people have had this issue with different events, I think what happened is the game lost connection with your network, which is most likely a problem with the game and not with your network

Does it ever show the three dots above your head, or does it just kick you without warning?

[plain scaffold]

I can't even pet him when he's in the stoves, you can't see the interact icons

[woven hemlock]

Unfortunately you’ll have to try them all individually

[gray orchid]

Kicked without warning. I play on PC and am hardwired so it really shouldn't be my network. :(

[plain scaffold]

Is your bag full?

[woven hemlock]

A few people have had this issue, could you try going back out to the main plot and clicking on build mode directly from the island terminal instead of going to the island first?

[woven hemlock]

Unfortunately the game’s optimization isn’t good, so even if your network is solid, the game can’t always find it. This is a problem with the game and not with your network

If you have a different network you could try, I guess you could try that, but I don’t this the community has found any temporary fixes for this yet

[noble lark]

I fixed it

[hollow jacinth]

yeah it still does the same thing :((

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Can try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

As a last resort, you can find someone who has stoves set out at their plot and use their’s instead

[ancient flame]

Hello, I just wanna ask about this. The catalog clearly says 21/21 and has the “all collected” stamp. But I can’t get the wishing star it says 22???

[woven hemlock]

That’s unfortunate, that fixed it for the other two people who had this issue. Try switching towns / going back to the start menu and fixing ‘repair’?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[ancient flame]

I see, thank you

[woven hemlock]

If you mean in the game, if you share a town with them, you can report them from their player card

[woven hemlock]

#gameplay-help will have a better answer for that

[sinful raptor]

feeling a bit dumb, why cant i buy this fit?

[woven hemlock]

Unfortunately the game’s optimization isn’t good in general, and the huge fancy houses create a lot of load. You could try switching to a town with less people to lower the number of assets being generated, or lower your graphics settings to try and ease the load on your device

One time I walked near a house while I was low on battery and it used up so much energy to load the house that my phone shut off once I was charging my phone it loaded without issue

[woven hemlock]

Click on the red gem price directly

[sinful raptor]

omg.. ty LMAO

[woven hemlock]

For some reason they change the UI for purchasing for those pages

[sinful raptor]

yeah i was a bit confused LOL

[woven hemlock]

The game currently doesn’t offer transfers between servers, so the only way is to get a refund yeah. This also applies if you start a character on one server and want to switch to a different one

Side note, the people in this channel are players like yourself, the game staff don’t answer questions here. If nobody is answering you, it’s because the people currently present don’t know the answer

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

If you open up your tool bar, there’s a button in the bottom right corner of the pop up that will take you to a page to enable skins for tools

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[wheat wolf]

Ty for letting me know 💖

[woven hemlock]

Unfortunately the game’s optimization isn’t good, so a lot of things from the game could be causing lag. You could try lowering your graphics setting so that it’s not loading as many assets at once, or switching networks if you have any available (eg Wifi -> LTE)

[woven hemlock]

Help! I can’t open the Spike box from the MLP badge event

Check whether your backpack and mailbox are full! Look for the purple box, not just the badge

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Message the bot @twin yacht using the instructions in #guide to reach a server moderator, but please note that server moderators are not staff of the game. To get support from game staff, use the support center in the game

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Common issue lately, they must have tweaked pet behavior during the last patch

[woven hemlock]

Can’t buy them, you get them starting at DG level 50

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[midnight topaz]

Research store is bugged out. Won't open the actual store, switches some language to chinese

[faint prairie]

ty

[midnight topaz]

Just switched towns and it kept me in the store bug 😂

[turbid oriole]

6000 radish and still no 5*, wtf are the actual odds of 5* in gardenning ?? (level 10 btw) and i'm using fertilizer

[woven hemlock]

Is this the bread you’re looking for? Can you double check on the gacha page whether you have it unlocked? (Click the magnifying glass)

[indigo urchin]

i think this is the right place to ask?

it there maybe a setting i can put on so items go straight to storage instead of my inventory (mildly annoying when it fills up during an event)

[woven hemlock]

We don’t know the odds, but I think 6000 radishes is enough to contact their game support to check whether it’s a bug with your game

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[turbid oriole]

same for tomatoes i'm at about 5000 bruuh

[woven hemlock]

@spring plinth @vale moth @somber rose spam again

[woven hemlock]

Nope, have to manually move them over

[indigo urchin]

well thanks anyways lol

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

What device are you playing from

[woven hemlock]

Try reloading the game?

[woven hemlock]

Try this:

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

Have you tried uninstalling the game, deleting the game from your device, and rebooting your device to clear old files, the reinstalling with a fresh download? There was a patch a few days ago, it sounds like your game isn’t getting the patch for some reason

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

if you describe what problem you’re having, the players here can try to tell you community fixes to common problems, otherwise you can contact the game using their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

Which channel

[woven hemlock]

@outer glen

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[amber pagoda]

I can’t figure out a way to get a refund from Heartopia directly 🥲

I know there isn’t staff in here but I’m sure there’s mods at least. This server just kinda sucks imo, no one responds to anything unless they’re friends or they made something unbelievably cool. It’s kinda sad cause in game everyone is friendly. In the servers no one wants to chat :/ or even offer anything. Like I tried learning how to make flowers breed on here and no one wanted to respond to me 🥴 I figured it out on my own but it would’ve been cool if people were more friendly here 😢

[amber pagoda]

5% off discount if you purchase from them. The $19.99 pack via app is $18.88 for me I believe out the door.

[austere wing]

anyone having this problem where you cant claim the stars?
https://i.vgy.me/ZBRucO.png

[weary garnet]

Everyone has that problem i think. I have the same issues for like 2 weeks i think. Ant there is no fix 🙁

[austere wing]

If its so common why don't they fix it ugghh

[sage charm]

help bro tagal na neto

[woven hemlock]

Unfortunately I’ve never requested a refund through Heartopia, so I’m not sure the process for that. I know some people request it through the card/bank they made the purchase through, not sure if there’s a more direct way other than that

Sorry to hear about your experience in the server, the server is quite big so messages tend to get missed. In this channel for example, there’s only a handful of people (less than five) who regularly jump in to help answer questions, and we try our best to go through questions when we’re online. There’s more people willing to answer over in #gameplay-help , but that channel has a cooldown timer due to how fast it can go, so often questions accidentally get skipped over since messages are moving so fast. #1435807505304518686 has a lot of useful information, if you’re trying to look up gameplay questions on your own. The server moderators also aren’t the same people as the ones helping answer questions

I’ve seen a lot of people chatting in #1420320496884387930 , but I don’t personally use it, so I’m not sure what the experience is like. Hopefully you find some people who are willing to chat with you

[crystal siren]

I've text them, in the beginning of february ... They just said " We know that problem already we're working on it. Please, wait a bit longer... " 🥹🥲

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[lean shadow]

is there a reason that i sometimes cant interact with my bed or is it a bug?

[woven hemlock]

Could be a glitch, make sure to remove anything that might be blocking you from the bed, you can switch towns to try and clear glitched actions

[woven blaze]

yall is it a stupid idea to use my limited exhibition passes?

[woven hemlock]

At the end of the day there’s no real minmax way to play the game, so spend the tickets where you want to. If you have a more specific question about what to spend on, people might be able to give more opinion about that

[thorny copper]

where to go if you purchased heartgems and did not receive them?

[woven blaze]

thank you

[woven hemlock]

If you purchased them through the website, check to see if they got sent to a different server than the one you usually play on (eg if you have accounts on multiple servers). Otherwise, might need to give it a bit for the hearts to go into your account. Try reloading/switching towns to re-establish connection to the network

Billing issues go to their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[thorny copper]

thank you!

[lean shadow]

nah i havent changed any furniture in that room in a while. it just keeps doing it.
also i shouldnt have to switch towns just to use a basic feature of the game 😭 i know its not your fault and i appreciate your answer tho, at least a solution exists

[woven hemlock]

The game is pretty buggy, so sometimes the action bubbles simply do not want to exist 😔 Switching towns is a temporary fix for a lot of issues in the game tbh, highly recommend trying it cause it works for a lot of issues LMAO

[lean shadow]

yeah my cat gets bugged a lot too

[woven hemlock]

Oh you could also potentially go into build mode for a few seconds and then save and exit, since that clears glitches for pet actions not showing

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[torn thistle]

tyy

[proud ingot]

heinsenberg_00 has been warned

Reason: Posted an invite

[tame kraken]

I was taking out my cat with me, but that's where my cat was, she's not on my head and I can't see her and no one else can see her

[woven hemlock]

They recently made some changes to pet behavior and I think it’s caused more bugs Can file a bug report with their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[waxen vigil]

Help

[clear gate]

Oop
What did you do?

[woven hemlock]

Check your device for any program/app that could be counted as a script / cheat, even if you’re not using it for Heartopia

[dry zinc]

Hi I started the game on my android tablet, and i wanna play it on my iphone
I logged into my google (on iphone) but it started up a new progress, i cancelled it immediately so it wouldnt overwrite what I already have

Both devices have different google IDs despite using the same account, I just want to play the game on the go

Can anyone help?

[woven hemlock]

do you have any other google account? double check which one you signed into on the original device

[halcyon marlin]

I've got a question about the pets aspect.
I'm aware that once I've leveled up the pets enough, I could keep 3 dogs at home, and 5 cats at home.
But let's say I get to the point where I can have 3 dogs at home, can I board one, and adopt a third to bring home? So having 4 in total, just one being boarded? Or are we limited to the 3 forever?

[dry zinc]

Im pretty sure its the same account as the google play shows the same email i put in

I tried to log out and log back in, incase it was a bug but it still shows a diff google id

I even tried repair

[woven hemlock]

yes, you can board a pet to get a new one, but you can't get the other one back into your home unless you board another and switch them out

iirc there's a limitation on how many pets you can board, so it's not infinite

[dry zinc]

Do i need to bind apple to my android device?
(Im not sure how to unbind my google account from Iphone, theres no unbind button)

[woven hemlock]

it'll only make a new account if it detects a different log-in, so double check the email. if you have multiple gmails, i'd recommend trying out the others to see if any of them have an existing account attached

[halcyon marlin]

That's totally fine.
I just found a white shiba with dot eyes, and I've wanted that since I started the game. I have a white shephard too, but have been waiting for a poodle, then a yellow lab to match my current dog and one that passed.
I just don't wanna miss out on the third, if I get this shiba that I've been wanting.

Thanks for the reply!

[dry zinc]

Youre right! Thank you sm !!

[sweet isle]

Se me buguearon las diarias, se supone que se actualizan todos los días a las 5 am, no?
Ayer hice las mías a eso de las 23 hrs y hoy me aparecen hechas

[unreal orchid]

hellooo, im having a problem w the game today for some reason :((( ive been trying to play & it wouldnt log me in bc it would stay stuck on the loading screen on 9% and then after a while would show me a banner saying "connection problem" although im very sure my wifi is working fine, does anyone know what i should do? because i tried restarting my phone & the router

[lapis tusk]

same thing with me

[unreal orchid]

really? i was thinking of asking around but then i thought it could just be a me issue but i was wrong then

[woven hemlock]

they reset at 6am server time. if you click on the clock in the watch, it will tell you the time difference!

if it was your first day playing the game, there are several tutorial quests that need to be completed before you can get the daily quests. double check whether you've completed all of your daily quests + gossip quests, as there's probably something blocking you from progressing into the rest of the game

====

(Usando el traductor de Google) Se reinician a las 6 a. m., hora del servidor. Si haces clic en el reloj, ¡te indicará la diferencia horaria!

Si es tu primer día de juego, debes completar varias misiones del tutorial antes de poder obtener las misiones diarias. Comprueba que hayas completado todas las misiones diarias y las misiones de chismes, ya que probablemente algo te impida avanzar al resto del juego.

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

@lapis tusk ^ you also!

[unreal orchid]

ahhh thank you very muchh ill try doing these

[lapis tusk]

no you're not alone I've been trying to log in for a while but it won't allow to me

[dapper spear]

How do we use the suggestion bot?

[woven hemlock]

#guide should have instructions!

[fervent fossil]

Hi, myself, and quite a few others have came across the technical issue of not being able to collect the star rewards for the winter furniture. Can this be fixed?

[summer belfry]

There’s a issue with special furniture (Winter Snowscape) so it says there is 21 items to collect I have all them but the set rewards says you need 22 but there isn’t 22 items so I can’t collect my reward

[narrow burrow]

Ive already done all that, but i found that its a visual shader problem in the setting i dont know if its a bug but if i set it high to ultra thats what happen white edges in water, but if medium to low the white edges is gone, my nvdia driver is uptodate so im sure its not my video card 😅

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed
@fervent fossil

[summer belfry]

I thought I was the only one having this issue glad to know it’s being fixed

[arctic swan]

Hello I been trying to login to heartopia account but it keeps saying login failed what should I do

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[arctic swan]

Ty it worked

[alpine turtle]

Well. It happend someones cat is at my house 🤣

[woven hemlock]

they're all outdoor pets now

[alpine turtle]

It was so random

[spiral mango]

as of this min...after update....STILL not fixed !!!!!!!!

[pliant sigil]

why didn’t I get the 180 heart diamond?

[ancient coral]

It won't allow me to interact with my second cat..sometimes i can feed it, but after that the little icon (no matter where I am around it) doesn't pop up. Ive repaired the game files and it still didnt work :< This has been happening for weeks now lol.

[rigid gyro]

How exackly I paint the joinery furniture with the paint cans quest?

[plain scaffold]

You have to go to the crafting bench

[slender coyote]

Someone knows why the game doesn’t let me recollect my stars from the gallery? Like, I click on it and it just opens me the info card of the stars

[trail quartz]

same here 🙁

[slender coyote]

Oh, I thought it was just me

[rugged yew]

same here too

[rigid gyro]

I did but it only let me dye. I can't seem to find the can paint in the bench

[plain scaffold]

Oh can paint, that's with the art easle

[rigid gyro]

Got it. Gonna try again

[humble jasper]

hey yall why do i have a quest to go to the winter concert but it says its not time? when should i try?

[surreal schooner]

I just came here to report the same thing.. 🙁

[slender coyote]

Usually the game starts the event, you have to answer the call, from Atara i think…

[humble jasper]

oh thats weird, why is it in a quest then?

[slim oar]

I accidentally used the crossbreeding pouch way too early for the crossbreeding quest and now I’m stuck

[slate lantern]

currently well known bug

no fix yet

[woven hemlock]

you don't need the crossbreeding pouch for the beginning quest, you actually unlock it at higher levels

crossbreeding relies 100% on luck, so there's no way to guarantee it. things to keep in mind:

• do not pick your flowers, they only have a chance to crossbreed at daily reset each day, and they can only get that chance at daily reset if they're fully grown before then. leave your flowers where they are and keep watering them
• other people watering your flowers boosts your chances of crossbreeding
• one flower can only crossbreed with another, and that takes them out of the crossbreeding pool, so eg if you have 3 flowers that you're breeding together, you're going to get a maximum of 1 seed. the more flowers you put together, the more chances for seeds you'll get

[wooden elbow]

I have a question, was wondering if my badges are glitched for me or anyone else’s. I took 2 screenshots yesterday night to send for trading, today I logged in and I do the tree, I went to go open badge packs and see this. it says I have 16/21 though, which I do. Please let me know, Id appreciate it a lot. (:

[slim oar]

Ohhh I see, thanks! The explanation was confusing for the quest this clears that up

[woven hemlock]

they don't actually explain how crossbreeding works until you get it right first, so unfortunately it takes a lot of guess and check-ing if you don't ask the community glad u came to ask to save urself the stress

[woven hemlock]

did you put badges at your house after taking the screenshot? the display is a bit glitchy, sometimes it's just a visual glitch that you can fix by switching towns / forcing a reload, but sometimes it's because the game doesn't detect the badges because theyre not in your back / warehouse

[woven hemlock]

the concert only happens at certain times - during the first week it was available, it was happening every day, but now that it's past the first week, it only happens on weekends. it's not like the hobby events where you can start one anytime. if you click on the concert tab in the frostwave event pages, it will tell you the next concert time in the top of the concer tab

[wooden elbow]

No it was definitely before, I remember putting them up in my home almost a week ago haha. I will definitely do what you are suggesting, and come back with an update for it! Thank you so much!

[alpine turtle]

Been a issue for awhile.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[rigid gyro]

The internet was against me, but I finally made it. 😅 Thanks

[woven hemlock]

try reloading and/or switching towns, might just need to reconnect to get the gems?

[abstract basin]

my dog wont let me feed, wont come home wont follow me or anything its driving me insane

[plain scaffold]

Yay congrats, not a problem

[woven hemlock]

you can teleport to a friend's town to reset both of your positions back to your house and get the bubbles back, but it will probably wander away / glitch again

[wise bronze]

Hi! I’d like some help regarding the lantern event. I’ve in fact release a sea lamtern twice, but it didn’t change anything in the badge event. not sure if there’s a specific spot or latern I need to upload? Thanks in advance

[abstract basin]

i did indeed do that, I teleported, asked my friend for help and no change :/

i just closed the app and gonna wait a few minutes

[wooden elbow]

I reloaded and it fixed them! Thank you for your hard work in answering these questions from other players!! You’re a gem. ♡

[woven hemlock]

where did you release your lantern? i noticed that when i released one on the edge of the beach, the banne didnt change, but when i walked further into the peninsula and released one, the banner changed. idk if its a bug or if theres more to the event than just releasing lanterns or what

[granite niche]

Hello! has anyone had an issue where you've completed a set of furniture and you can redeem the stars?

[slate lantern]

u use the lotus sea latern right?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[wise bronze]

I actually tried in both spots, nothing happened

[wise bronze]

No, I have actual used anither sea lanterns that I already had, because in the event it isn’t specific

[slate lantern]

ahh true im guessing the badge u mean like the pink thing in the event? that said release sea latern?

but its actually for releasing lotus sea latern cause that the only thing u can write at, well if this is the problem xd

[wise bronze]

I’ll try thanks!,

[slate lantern]

ya the three pink thing will show the wish or messages u left on the lotus sea latern

[woven hemlock]

oh good to know, i've been trying to figure out those banners

ty dani ❤️

[slate lantern]

ayy welcome now u can leave some wishes for everyone xd

[alpine turtle]

I'm just so sick of the game freezing and my cooking is cursed.

[granite niche]

Oooh! Thank you!

[remote ice]

is the winter snowscape collection reward bugged

[slate lantern]

yup no fix yet~

[remote ice]

sad

ty

[onyx magnet]

is it possible to gift 3 GAMG membership at once to a friend?

[small kiln]

Does anyone know, for the rare badge selection box for little pony badges, I went to click on the badge I wanted and it didn’t process and then disappeared, saying I’ve claimed it when I haven’t. Am I screwed now? Not sure how to contact support.

[slate lantern]

technically u cant i think u have to wrap them all one by one cant say much since i havent gift someone xd

[slate lantern]

it in ur bag/mail/warehouse

the box

[small kiln]

Oh my, thank you!

[rugged yew]

I am having issues with the away from keyboard. In the the middle of an event while fishing or bug catching activly doing the event my character goes afk and i lose out on the events

[slate lantern]

make sure ur bag isnt so full if that the reason why it didnt claim the badge xd

[scenic perch]

I need help I can not claim a collection reward and the notification is getting extremely annoying

[slate lantern]

currently bug no fix yet sadly

[scenic perch]

🥲

My sister also plays but on her laptop that flips to a tablet and wants the controls of a tablet is there a fix for that or no

Because he other games do give her a joystick

[onyx magnet]

oh okay, thank u~

[rigid ginkgo]

oh so it aint just me

[slate lantern]

i feel like they havent consider a device like that unless the tablet can go into as an android os other than that no other choice sadly

[scenic perch]

It’s driving me nuts and honestly is hard to tell when I have actually notifications

[scenic perch]

Okay thank you the help

[rigid ginkgo]

i hope they fix it cuz the notification at the top is already bugging me

[amber linden]

Can't currently get into the game this pops up and it won't let me go any further.

I have restarted the game but it doesn't help

[feral vine]

I currently cant complete the “interact with any animal group once” quest because.. there are literally no animals. No penguins, bunnies, foxes, otters, nothing

I’ve tried to restart the game with no success

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[slate lantern]

did u try changing towns?

[feral vine]

it worked for the penguins, everything else is still missing

good enough for me to get the quest done, thank you!

[somber pebble]

So for the art thing, we have to be in global version?

[woven hemlock]

the global version they're talking about =/= global server, it's because the chinese server is a separate game. so the contest is only for the international version that we're playing on

[snow jungle]

I can't collect this reward

[woven hemlock]

check your mailbox, backpack, and warehouse, the purple box should still be there

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[snow jungle]

Yeah it always shows up as a reward is ready that really annoys me

[woven hemlock]

yeah unfortunately we can only wait for it to be fixed by the devs

[somber pebble]

That sucks 😭

[woven hemlock]

? anyone playing on the international version can submit for the art contest

[somber pebble]

Isn’t that the global one? (Am I interpreting this wrong)

[woven hemlock]

version =/= server

the international version includes global server, america server, asia server, etc

[somber pebble]

OHHH

Thank you, sorry

[fiery raptor]

Where can we submit bugs/issues?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[junior temple]

is anyone’s game dropping frames like crazy? i’m going from 240fps and it dips down to 30 fps. i tried setting the cap to 144 and 60 fps as well but it still drops frames

[slate lantern]

that probably ur town or ur house is too heavy try going in a diff town

[fierce zealot]

hey guys! does anyone know of a bug with ice skating? i’ve been trying to do the challenges but my bar goes up so super slow even when i do perfect moves. when i watch videos online/friends streams theirs goes up so fast with higher points too?

[sinful bronze]

This happening to anyone else?

[woven hemlock]

have you tried typing using normal text instead of the cursive script?

[sinful bronze]

yeah i didnt realize my font was switched xD

[craggy nexus]

Does anyone else have a problem with the coffee recipe? 😭 I bought recipes but it's not showing up 😭😭

[woven hemlock]

can you double check which stove you're using? the penguin stove by massimno in the event area will only show event recipes, you need to use a normal stove for non-event recipes (craftable in your workbench, or there's a public one near the bookstore)

[craggy nexus]

Yess I already crafted the penguin stove 🥹

[woven hemlock]

are you playing on PC? try this ^

[ancient spire]

.

[opaque needle]

my ui completely dissapeared- ive already exited the game and went back and its still missing

[woven hemlock]

try restarting your device

[woven hemlock]

no no, you need to craft the not penguin stove

if you're trying to make regular coffee in the round white cup, you need the yellow stove

This coffee right?

[opaque needle]

ive restarted my pc twice and its still missing

[craggy nexus]

Ooh okioki imma check

[woven hemlock]

when you go to the start screen, can you try clicking repair at the top corner?

[opaque needle]

Yes, I was able to. It’s currently infinite loading 100% extracting files 😅

[craggy nexus]

works now, thankiess!!

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

check out these, will help if you're stuck at loading

[woven hemlock]

i havent noticed any bugs with ice skating, but i think i got less points the slower i was skating. how fast do you usually skate?

[fierce zealot]

figured it out!! someone in another chat said it was because i wasn’t moving while skating :)

listen i just wanted to be quick and ez 😭 i didn’t realize i acc had to move

[vernal mirage]

Is anyone else in the american server or any other server honestly, experiencing a visual glitch? a bunch of the textures, like the roads in the town center are just... blue??? nothing else just a blue I can see clear across the map if I am up high enough

some of the bridges have it too

My dailies also seem to be glitched, I've played with one of my cats twice now and its not registering as completed

I've restarted 3 different times now and it has not fixed

[woven hemlock]

can you go back to the start screen and click repair in the top corner?

[devout zephyr]

hello, does anyone know where to contact customer service about diamond? because i just topup and got charge, but i didn't get the diamond.

[vernal mirage]

I can give that a go next, yeah

[woven hemlock]

did you top up through the website? if you have accounts on any other servers, double check whether the hearts went to that server, a lot of people have been having issue with the website topping up into the wrong server.

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[devout zephyr]

thank you so much for your help. I bought it from the game, not from the website. 🙏🏻

[reef quest]

my ping sometimes goes to 5000+ 10000+ any way to help?

[jagged fable]

I need help collecting this reward, I've collected the special furniture but it won't let me clear it.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[jagged fable]

Thank you!

[hushed mica]

Hi, i wonder if i got a bug, The pet dog walk farrrrrrrrrrrrrrrrrr away from home. Even to the fishing area. When they should be at home usually.

[gray prism]

Still waiting for them to fix this bug. The red notification dot is annoying; you never know when you're about to receive a message or other expected notification.

[woven hemlock]

The recent update changed pet behavior, many pets have decided to enrich their lives as outdoor pets

[delicate herald]

could someone help me? ive been trying to log in with google and apple and everything else but it literally doesnt log me in, ive tried repairing nd that stuff and it simply just never logs me in.

[outer glen]

Unfortunately I've tried all of those troubleshooting tips before I posted again here since its my second time posting this same issue. Nothing on the list fixed the problem. Might be something between the SEA server and ours here in Oceania. Ping shouldn't be that high but I'll guess that will do for now until they fixed it again.

[outer glen]

Hello, are you from SEA server and playing from Oceania as well? If yes, we are having the same issue.

[woven hemlock]

Are you playing from PC?

[delicate herald]

yes

[slate lantern]

even vpn/dns?

[woven hemlock]

does it make you log in through browser, but when you go back to the game it acts like you didnt log in?

[delicate herald]

YES exactly that

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

Check your browser to see if your location is turned on + if you have popups enabled! You can also try setting a different browser as default — Google Chrome seems to have worked for a lot of people

[delicate herald]

how do i set a different browser ?

[woven hemlock]

Do you have other browsers downloaded to your pc? Firefox / etc

[delicate herald]

i have google chrome, my default is microsoft nd ive been trying to change that for literally ever

but i dont know how or where to do it

[outer glen]

Yeah, unfortunately. Welp no multi-cooking for now I reckon.

PS. Thanks for the tips and help though!

[slate lantern]

that sucks are u from australia?

[outer glen]

Yeah

[slate lantern]

ohh a lot of players from australia sea server have this ping issues

ur not the only one xd

[outer glen]

Yeah glad I'm assured it wasn't just my internet provider 250 is fine, but I can really feel it if its 500+

[woven hemlock]

I think when you go to settings, there should be a section for apps? I’m not a PC user but I imagine this might vary with different PCs. You should be able to search up “how to change default browser on <your pc model>” on the internet and get some guided steps!

[reef quest]

global server

[slate lantern]

fr looks like all of u guys struggling

[woven hemlock]

Nkkccyno, I hope they fix your ping soon

[slate lantern]

with the sea server itself

[delicate herald]

THANK YOU SO MUCH IT WORKED

[slate lantern]

im amaze u can endure 200 that a delay right there

[outer glen]

It's playable tbh. You can only feel the lag in cooking and puzzles if its around 400-500+

[little junco]

im trying to access the mlp trading but it wont let me, any guidance would be great

[woven hemlock]

Help! I can't message in the mlp-trading-forum!

There's a maximum amount of people that can be in a forum thread at any one time - this is a Discord limitation, unfortunately. This means that anyone already in the thread can message in it without issue, but new people can't join in. The mods create new threads whenever one fills up, so check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). The one with the biggest number is the newest thread, and is most likely still open for people to join. You can't create your own thread, need to use the pre-made ones

[little junco]

thanks so much, preciate your help :)

[red sun]

Cats and dogs have been lagging so hard lately! Is it just my problem or other players have had this problem too ?

[strange thistle]

Uhhh, anyone has any idea whats with this? I tried restarting my game, tried turning my data on and off.
I've yet tried reinstalling.

[craggy yacht]

i’ve been having this problem as well they’re all really bugged

[quartz violet]

Can someone help? I have a notification to collect this reward because I completed the set, but I can't collect the gift because it says 22/already collected. There's only 21 pieces though, so I just have this notification that'll never go away...

[strange thistle]

Fixed it by restarting my phone and reinstalling it
Prob didn't need reinstalling but did it anyway in case it's a data cache issue

[mild rock]

Do anyone experiencing glitch after putting many furnitures in their house? Like the furnitures take too long to appear or disappear? Like is that normal?

[woven hemlock]

if you're reaching the load limit of your house, then your game is probably experiencing lag from having to load in all those assets

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[mild rock]

Ohh how do I know the load limit? Is it in the solo build/ co build system?

[woven hemlock]

when you're in build mode, there should be a bar at the top of the screen thats like 101403/2395235 (made up numbers) and some text that says 'load' in it

[mild rock]

Ohh I already checked and it didn't reached the load limit yet... Idk why it keeps happening. Already ask support center and they told to retrieve the furnitures
This didn't happened before to me.. after the current update suddenly everything become laggy to me.

[quartz violet]

Thank you!

[spice summit]

WHY do they keep doing this

[sly sun]

is anyone having where when building a house you find areas that seem like there's a invisible wall and you can't walk past?

[spice summit]

they just get stuck like that

[sly sun]

why is this happening??

[woven hemlock]

is it nighttime in your server? it looks like they're sleeping

[woven hemlock]

try switching towns / reloading the game?

[spice summit]

THEY CAN DO RHAT BRO? I'm just in the winter birdwatching event 💔💔🫩🫩

[woven hemlock]

yeah, animals are more likely to display different behaviors at different times of day, unless you have the bird whistle, which will give them a higher chance of changing behaviors

[spice summit]

aw man. is there any time they do a 5 star behavior in particular

because I'm trying to 100% everything

[woven hemlock]

you'll want to ask #gameplay-help for that one!

[spice summit]

okay thank u!!

[sly sun]

thank you!! That fixed it!! ❤️

[modern kelp]

Asking here since Gameplay help might not be the right place. I was waiting for the first bug event/insect bait quest timer to finish up so I alt-tabbed to discord to ask about the onsen eggs. When I alt-tabbed back the quest was suddenly complete and I didn't get to do the event. Am I just out the 2000 gold? Is this a bug I should report or did I miss something?

[flat hawk]

Can someone tell me why I can’t see or purchase the ode to new spring Accessoires?

[woven hemlock]

were you in the prep phase, or did you click 'start event' already?

@spring plinth @jaunty yew @solid ember elon musk is trying to start scams again

[woven hemlock]

how did you get to this screen? i can't find it on my game

[flat hawk]

When I tap on the left „go purchase“

[modern kelp]

I was in the like count down to the event phase

[woven hemlock]

hmmmm, the page still works for me. try switching towns, or restarting your game?

[oblique mica]

I dont know if this should be posted in gameplay or technical help but, Im having rendering issues. Changing the resolution or graphic settings doesnt work, deleted my shader case, reinstalled 2 times and repaired the files thrice, tried different launch options through steams property, downloaded the tap launcher and installed there still the same issue. Didnt have this before anyone know a fix.

[modern kelp]

(where it tells you to go to the area and wait for the event to start)

[woven hemlock]

when you came back to the game, did it try to drop you into a new town / reconnect you to town because you'd been away? the game might have detected you were afk and took you offline - and then since there was nobody 'in' the event, maybe it automatically ended? that's my guess

[woven hemlock]

are you talking about the bush/etc disappearing when you go a certain distance away?

[oblique mica]

Yeah, it been like this since atleast two days ago. Never had this happen before, disappearing and reappearing objects happen even at close range

[woven hemlock]

i'm pretty sure the game naturally does this to prevent lag, so i don't know if there's a specific 'fix' for it. you could try setting your graphics quality to high and/or changing the visual effects to high, and then restart the game to see if it has any effect. i know you said you tried changing graphics setting already though. they did an update middle of last week, this might have been one of the things they fiddled with

[oblique mica]

It definitely wasnt like this before. Ive already tried those fixes. I guess Ill just wait to see if it plays differently.

[modern kelp]

No 😔 I was tabbed away for like 30secs max. All it said was "go talk to Eric" because it was for the bait the insects quest

[kind finch]

is anyone else having issues accepting the reward for getting all the furniture items in the fashionwave event? everytime i click on the stars to claim them, it doesn't do anything. i tried on pc and on mobile.

[woven hemlock]

oh strange yeah, 30 seconds shouldnt have been enough to cause you to go afk and get dropped out. could've been a glitch, the only other possibility i can think of is that you accidentally hit 'start' on the event. was anyone else in the event with you? or were you gonna do it by yourself?

[sharp fjord]

ME TOO!!!! I was just about to send this too

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[kind finch]

okay! thank you!

[sharp fjord]

oooo okay

[kind finch]

i thought i was going nuts lol

[sharp fjord]

me too

[kind finch]

i was like "WHY CAN'T I GET THIS REWARD"

[sharp fjord]

i kept clicking it everyday just in case

[untold elk]

Ridiculous.

[proud helm]

Annoying

[tall kite]

I'm getting a player resource loading error every time I try to load my blueprints, I've tried turning the graphics all the way down, but no change. the number of objects placed has not changed since the last time I loaded the blueprints with no issue

[digital compass]

anyone know why i keep getting this? my wifi is fine and working but i haven to been able to play today

[foggy lark]

I lost my acc after switching accounts, and i had to same server and bind for it but i still haven't got it back, what do i do?

[floral goblet]

Are they even gonna fix this? 😭
The fact I cain't claim the reward triggers a OCD and makes me really stressed out... I can't stand having notifications 🙁

[real path]

Hello! How can I change my in-game currency? Currently it's shown as EUR when I'm in TW/HK server

[tiny harbor]

It's a global issue and devs are probably not even fixing it

[kind finch]

they're gonna fix it, it's something they are aware of. i just posted about it earlier and someone posted a thread that they're workin on it

but i feel you on the triggering the OCD thing

i am just trying to ignore it

[floral goblet]

Man... The only pain I need is pain au chocolat, why must they inflict this curse on us

[tiny harbor]

Yeah like it's been 3 weeks already:/

[kind finch]

also way off topic but i love your xaela 😄

[floral goblet]

Hehe, thankies ❤️

[worthy hornet]

Idk where to ask but I'll ask here anyway 🥹

Its about the GAMG Full Membership, if I buy x2 will the days of the membership be stacked? 🥹 like it will be 60 days?

[floral goblet]

Yes !

[worthy hornet]

will i receive the x2 of 180 Pink Hearts? 🩷🥹 = 360?

[wise spindle]

My friend has had a problem with her character auto-running even when she's not clicking her keyboard. She's tried unplugging her stuff, restarting, and re-installing. Does anyone have any solutions? :(

[floral goblet]

Nope, simply last longer

[tall kite]

bump

[modern kelp]

It was just me, I think I'm at a loss 💔 i just think it's odd even if the event had started that it would just end the second I minimize the tab? They're supposed to last like 5ish minutes right? So it's odd for it to have just disappeared fully

[woven hemlock]

yeah it's definitely a strange situation all around. if it happens again, i'd file a bug report about it with as many details as u can remember

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[wise spindle]

we'll give it a try, thank you!!

[woven hemlock]

are you using a vpn or any program that changes your location? i think it displays the currency for the location i thinks you're in

[woven hemlock]

can you go back and double check that you're logging in with the same information? eg if you have multiple google accoounts, try logging in with all of them to see if any of them have an account attached. the game will create a new account if the original log in doesn't match

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

^ you can try the network troubleshooting tips too, i'm not sure if it will work but loading errors are usually due to the game having trouble finding the network, which is a game problem and not your network's problem

[zinc jetty]

me too

[real path]

I'mnot using any vpn 🙁 but it's okay, maybe I'll try logging in with another device first. Thank you!

[deft surge]

I’m just wondering is placing blueprints supposed to use up the resources that are required to place? For example i bought 50 dye, I placed 2 houses to show my friends and when I tried to place the 3rd I was down to 5 dye and wasn’t able to place my house. Its not using any other resources up, at least I don’t think so.

[oblique mica]

Hi if I could get any other opinions on this that would be great

[slate lantern]

what the issue?

[slate lantern]

ya dye isnt refunded like other materials

[oblique mica]

Things are not loading in properly, im having objects load in right in-front of me. Its both objects and textures. Also frame stutters for like half a second as well? It wasnt like this a day or so ago so im stumped

[slate lantern]

ahh u mean render distance? im pretty sure always been like that when u go away from it, it slowly fade or remove

that their way to make it less heavy to render

[oblique mica]

I know exactly what you mean, but its not like that things are disappearing and reappearing right infront of me

[slate lantern]

the frame stutters could mean a lot of things there is chanve ur neighbors house are so heavy

[oblique mica]

I doubt it, Ive been going to different worlds same issue

[hasty thorn]

items dont appear on mine as well

[oblique mica]

again no problem a day or two ago

[slate lantern]

i see what u mean u have it on ultra but the way it render seem like lower settings

ill check mine too later when i get home

[sharp fjord]

is the MLP initiate thing bugged? i initiated with like 6 people but they all have the same element?

[slate lantern]

nah just random to all peeps u just got unlucky huhu

[sharp fjord]

dangggg

[frigid pulsar]

helo may i know why the bot didn't show here?

[slate lantern]

weird did u restart the app?

[frigid pulsar]

i did it but still look like that

[mortal halo]

Hello, I was cooking in my friends' lot the other day, because they wanted to help me earn money and they had almost 90 stoves, so I went and did it there, but unfortunately there was an event and I was sent an invitation. there were no notes or anything that said they were on a different server, and how would I know who is in my server? It's a random server, so I clicked it because we finished cooking. We were about to claim it, but I got transported to a different server. I sent a ticket, but they said i should find it in my bag, but nooo, it's all gone. I haven't played since then. can someone help me? or can I only contact customer support? they dont seem to care.

I cooked all my save grapes and corn and the sugar for the rolled cake huhuh Is there no way to get it back?

[humble lotus]

i don't know if this is a bug or what, but why does it say my membership is held? i even had to pay for the bus ride which i don't normally do due to the membership.

[slate lantern]

it means ur membership isover

its holding it so when renew u get it back

[humble lotus]

ohhh, thank you so much!

okay now i get it!

[slate lantern]

usually it still in the stove if u left it there

mine end up like that but well burnt cause i went to a diff town midway

[mortal halo]

no because its not my stove and I got seperated to my friend, I was transported to a different server

[slate lantern]

Did u ask ur friend if there is still food in the stove?

[woven hemlock]

have you checked your mailbox? when i left food on a stove once, it sent the left-behind food to my mailbox

[mortal halo]

yup, and all was gone immediately once we got seperated

I did that is the first we check if it will be sent to my mail but i didnt receive any

all was done we just need to claim it

the customer service said it will only be deleted if its not done yet but we finished it all we were just about to claim but got transported instead huhu

I have pictures but no video so I cant send them like proof

this is when we finished all of them and after I sent this to my sister I got invited and I didnt know it will transfer me to a different server huhu

[lilac jackal]

When will the bug for the Winter event be fixed? We still can't take the reward stars for the completed set!!

[solar shuttle]

anyone know why this channel is empty? youre supposed to like a post here to enter the contest

[swift owl]

Hello , can anyone help me , with this quest?
should i research all , so i can upgrade the central console?

[warped quail]

i cant interact with my cats - i'm already feeding them in the beginning after spawning - and if i'm lucky i can play with them. The interaction button disappears sometimes after feeding and doesnt come back even if play hours (rejoining doesnt help)

[wary otter]

I know sometimes going in and out of build mode can resolve this.

[tame kraken]

i download it again but still the same…

[ripe terrace]

PC? try restarting your PC

mine worked after

[junior roost]

which setting is for disabling particles or lowering it? waterfall particles lag my screen so much while looking at it

[hasty thorn]

ode to spring event emotes purchase tab is still empty on mine since this morning

[vital tendon]

not necessarily. after you fill up the points bar shown on the console screen, you can click the arrow button below and it'll show the upgrade button for lvl 2.

[compact ferry]

Y'all why is the weather snow when the forecast is showing rain???

[vital tendon]

it's technically the same. it only appears to be snow during the winterfrost season event. after it ends, the weather will probably return to normal rain.

[compact ferry]

So does that mean that I'll be able to sculpt the vanya statues??

Or should I wait till it's the rainbow event tmr morning

I did see rain/ rainbow weather for vanya sculptures so idk if it counts

[plush depot]

How does the MLP trading forums work? I have some spare badges but when I tried to make a post it said I couldn't and my message wasn't sent.

[restive steeple]

How do i get the notification for the winterfest item stars I cant claim

its been over a week and im gonna quit soon

if i cant get this stupid notification to go away

Like this is actually ridiculous

Its literally been weeks

[vital forge]

why is it snowing inside my house in heartopia?

[paper latch]

Omg I'm having this same issue!

[gloomy urchin]

I’ve been asking every few days for ages if there’s an eta on a fix. It’s weird cause they’re normally super ontop of bugs.

[paper latch]

Yeah! That's pretty surprising

[analog quail]

every time I pull out my fishing rod it freezes my character and I can't move

[exotic breach]

for some reason I cant collect my stars when I collected all my furniture sets

[autumn imp]

www.heartopia.uz

I clone Heartopia website, heartopia.uz my domain. And i will add my language

[shell salmon]

It’s been days since this appeared and I can’t tap on the reward because it says 22 (but there are only 21 pieces). I saw a lot of players has been experiencing this too. Pls help!

UID: 8akt4a
Server: TW,HK,MO

[autumn imp]

Same problem bro, this is bug. Still not working. I wait 1 week but not fix. I check with PC and Iphone same problem!

[shell salmon]

The red dot notif for reward is frustrating, I want it gone hahahahaha

[autumn imp]

yeah i hate this red dot, i also want gone...

@shell salmon you bro or lady

[shell salmon]

Lady! 😄

[late ridge]

okay so i broke my leg almost a week ago and decided to try and log on yesterday on my laptop in bed (it was barley working. lagging like crazy) and i bought furniture from bob. the money was taken but i dont have the stuff (not in wearhouse either) cant even buy them again D:
who do i contact to maybe have this fixed?

[autumn imp]

So your server not global, it's sad for me

[olive torrent]

ok whats the problem here , why host server didn't talk w my network and drop the package to connect

what happened? server host works fine .. my device works fine too on others connections.. where i miss ?

[hoary patio]

hi, when i was selecting the surprise badges of spike, i picked the nebula one, but somehow, it gave me the rainbow flower one, and now i have 2 of rainbow flower and 0 of nebula 🙁

[brave marsh]

Hi! I just want to ask if using a VPN is allowed in Heartopia? I have a friend who’s in a different region, and whenever we join certain servers, one of us ends up lagging or having very high ping. We’re considering using a VPN to improve connection stability, but we want to make sure it’s allowed and won’t cause any issues with our accounts. Thank you!

[swift owl]

thanks , i think i need another 300 xp for up the consulw

[sleek gust]

Has anybody had an issue with cooking? I put the food in the picture stays for 2 seconds and then disappears and I cant extract the food or turn the heat. Ive lost ingredients and have restarted the game?

[idle pasture]

Morning! For whatever reason, I am on day 3 with not having any daily quests available. Am I missing something?

[dark peak]

I can't interact with my cat it happens a lot 😭

[brave marsh]

Try to go to build mode and exit

[lilac wren]

what server are you on?

[hoary patio]

global

[lilac wren]

aw :c cant help sorry, was gonna offer to get the spike you need and we trade since im missing rainbow flower, but im on america

[wheat harbor]

I am trying to purchase the ode to spring emotes and when i click to purchase, its coming up with a blank screen? ive closed out and reopened multiple times and tried on two devices, phone and ipad

[hoary patio]

np ^^

[exotic breach]

I cant collect the stars I completed the winter set but won't let me collect the stars help

[jovial bobcat]

same here its happening to me too

[wheat harbor]

i sent in a support ticket but I hope its fixed before the event is over 😕

[crisp gulch]

hello im trying to play but it just says this

[proud ingot]

ksypn222 has been warned

Reason: Posted an invite

[glacial jewel]

this has been annoying me for weeks. please fix it mr dev's

[mossy crypt]

estou tentando pegar minhas recompensas mas não consigo

[calm nebula]

same here, this bug is still not fix its been a week that i got it

[vital steeple]

try 5 weeks. Its been 5 weeks of this for me

[silent halo]

Was about to post this!

[past yarrow]

GACHA SYSTEM ISSUE?? RARE EXIBITS DUPLICATES

I just spent some money on the gacha which says that it guarantees an UNOBTAINED rare exhibit each 30 draws. I just got another pool. I'm so sad, cuz the gacha requires a LOT of pulling, but here I am with no new rar exhibit. Am I not understanding something?? Please help!!

[blazing prairie]

What causes the game to freeze? Today i was just cooking Onsen egg. The game freeze like 8 times in 2hrs. I use Nubia Redmagic Astra

[gray oasis]

Just wanted to make it known there’s an invisibility glitch🤣😭

It comes and goes

[last escarp]

This happened to me too 😞

[past yarrow]

anyone who knows what to do in this situation? Can the support team help in any way? Like can they swap the item, or anything like that? I'm stressed out, pulling on any banner feels like a risk tbh

[granite kindle]

are carrots supposed to be able to be used in jam recipes?

[rotund fiber]

hi all, a friend of mine has been having issues getting the game to open as of recently. it loads the window bar with the minimize and close buttons and the app title, but won't 'expand' or go fullscreen to allow them to play. This is happening on windows, even after driver updates and an uninstall/reinstall of the game.

has anyone else had this issue that might have any pointers on what to try next?

[near lintel]

hi! the shop is empty 🙁

[past yarrow]

yes

[past yarrow]

hey, what launcher do they use? TapTap, or maybe steam? And have they tried using a different launcher than the usual one?

[sweet cairn]

how do i get this 😭 i cant jump high enough to get it

nvm i got it! i just went to a high point and jumped down to it!

[rotund fiber]

Steam, i didnt even think about the launcher! ill have them ty that
Update: apparently they already tried both

[past yarrow]

if it's on steam they can try and launch it with dx11. They have to go to steam > right click the game n select properties > then in launch options type in "-dx11"

[last escarp]

Is the shop permanently gone? I also have the same problem 😓

[stoic fulcrum]

Helloo!! i have some doubt about the premium pass, i bought it for a friend but it still hasnt recieved anything and the payment is already done in my account, how long does it normally take to complete a transaction? which platforms do you normally use for payments? thank youu

ojitos

[vivid sand]

this is also happeneing to me ❤️

[hollow kayak]

Hello, i downloaded heartopia on steam, and im stuck in my loading screen with no play button. i even watched tutorial on youtube like update the drivers and some settings and yet still no working. i had uninstall it and reinstall it too. Someone help me please 😭

[hasty thorn]

mine too

[hasty thorn]

same problem

[prisma mauve]

When are we getting the winter set prize fixed?

[past yarrow]

hello, try launching heartopia through dx11. I wrote the steps above

[past yarrow]

^

[coral valve]

Have you gotten another rare exhibit within those pulls?

[hollow kayak]

i did it and still the same

😭

[past yarrow]

it was way after cuz i had some tickets left, so no. It resets

[coral valve]

If you got a rare exhibit within the guaranteed then it’ll have a chance to give you a dupe. Only the one on the 30th pull is guaranteed an unobtained

It looks like you got another one within those 7 pages and whatever is after that until your moss pool isn’t a 30 guaranteed

It is 7 pages apart so you definetly got a rare within those 50 pull

[past yarrow]

okay, that's a weird gacha system then. Thank you for answering

[coral valve]

Sometimes getting early rare might be worse

[past yarrow]

yeah. It's really bizzare and honestly kinda unfair. HIGHKEY unfair

[placid blaze]

So it’s saying I can claim a reward but when I click the reward it just keeps popping this up.. I play on pc and mobile and it’s an issue on both.. 😅

[past yarrow]

it's been like that for everyone for a few days now, and the devs haven't fixed it yet

[placid blaze]

Ah, okay. Good to know. Thank you!

[vagrant venture]

Does anyone know how to get the "Steak with Mashed White Radish" recipie? I already made the two drinks and all the pancake dishes

[sleek patrol]

was just about to post about this. its driving me insane

[sage ice]

Same

[sleek patrol]

its been a while but i think you just talk to the chef to buy it?

[placid blaze]

Literally. Lool. For me I hate having the red dots showing I have something to view/click on. 😭

[vagrant venture]

i tried that but it doesnt give me an option for it

[keen crown]

just want to ask why is there no Ode to New Spring items anymore even tho there still 5d 6h left for the event

[dawn quarry]

it's a known issue, been annoying me for days lol

[placid blaze]

Glad to know it’s just not me. 🤧😭

[onyx gate]

hi guys my boyfriend and i have been trying to login on heartopia off of steam but we are struggling

i have a video if that helps

[dawn quarry]

Is there a large difference in how growth is measured in cats vs dogs? My dog is at L4 and both my cats are at 1 even though I interact with them the same amount if not more

[coral valve]

Dogs do get hungry and charge energy faster so yea

[dawn quarry]

I wondered if it was that. Little turd is constantly sTaRvInG

[coral valve]

You might want to click this icon and then trust the website

[onyx gate]

im on brave browser

[coral valve]

It’s the same on any browser

[dawn quarry]

Have you tried either of these links?

[keen crown]

does anyone know why i cant find the Ode to New Spring items ?

[dawn quarry]

It's not in your acorn store under the weekly selection?

[keen crown]

its not showing up i posted a video i havent bought anything from that ever since it didnt show anything for me

[dawn quarry]

are you looking for the lanterns? I saw the other stuff in your video

[keen crown]

im looking for the Solo Actions that can be purchased

[onyx gate]

yep

i have

[dawn quarry]

cleared cache and cookies? reboot? lol i'm running low on ideas

[keen crown]

ill try this

[onyx gate]

literally nothing

ive tried redownloading it

[dawn quarry]

no, mine is blank too - did you buy the costumes? maybe that is a prerequisite

[onyx gate]

so has my boyfriend

OMG I FIXED IT\

[keen crown]

my friend able to buy the solo action even not buying the costumes

[onyx gate]

IM ON BRAVE BROWSER AND IT FLAGGED IT AS UNSAFE OR SMTH LOL

[dawn quarry]

lol i just saw in this reddit thread someone else had the same issue with brave
https://www.reddit.com/r/CozyGamers/comments/1q9tf1q/heartopia_wont_log_into_google_on_taptap/

[onyx gate]

ITS RESOLVED THANK YOU ANYWAYS GUYS

[keen crown]

i think its bug and now im running out of time to purchase the solo actions

[keen crown]

it should be addressed and get fixed before the event time runs out

[dawn quarry]

The pinned message says to report via in game feedback, hope they get it fixed for you

[pallid frost]

is there anyone who have a way to fix this?

[onyx flax]

Usually that resolves itself after a bit of waiting. At least for me this was the case.

[wraith wave]

hello, i cant sent a message into the mlp trading forum

[pallid frost]

that's what have been happening to me before too but rn, it just keeps showing that. i even re-download the game, switch to data instead of wifi, and rebooted my phone but no luck.

[keen crown]

how to report feedback in game

[dusty cloud]

IN-GAME BUG REPORT
Go to settings

General > Account Management > Support Center (at the bottom of the page)

[keen crown]

Thanks

[dusty cloud]

use a thread with the biggest number! sadly discord has a limit for thread members (~1K) and when it gets reached you can't write here anymore unless you have joined it already
for global it's: #1477823798844592293

[zinc canopy]

Hey, fix the WINTER SNOWSCAPE furniture second reward! haven't been able to click on it for days and the red dot won't go away!

[dusty cloud]

developer's team is working on it! just wait for a while. sometimes even a really simple bug may be fixed only with rewriting a huge chunk of the code entirely
moderators of this discord server aren't affiliated with game development

[lilac spade]

anyone knows why the panda arent spawning

[zinc canopy]

Awesome

[inland galleon]

my game crashed and they disappeared well they come back???

[celest kite]

@warm copper in-game bug report instructions

[carmine crystal]

How to contact heartopia because I was charged twice

[warm copper]

thank you

[charred turret]

Wait did you get this many from trading?

[inland galleon]

no only a few

[inland galleon]

well idk how to explain it i got a few of them from trades, if you check my chat history you should see it

[hoary horizon]

the same my issuse i can't either give it to another friends

[inland galleon]

okay they are still on my wall so idk i think its just glitched

[charred turret]

Ty, i didnt realise we could swap to open other ones i thought it was for all the 3 rows and the below roles were the rarer ones 😭😭

[inland galleon]

haha ohh thats what i thought

[void vigil]

I completed this set, but can’t click on the reward. Is there a workaround for this?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[serene onyx]

Is there a way to lock the camera into one position? It's giving me a headache with needing to constantly manually adjust it.

[woven hemlock]

Watch >> Settings
I know there's one to control the camera when you're cooking whether it auto-adjusts, I think there might be one you can adjust for other aspects too

[serene onyx]

Thank you!

[proud ingot]

.daemonium has been warned

Reason: Posted an invite

[woven hemlock]

the animals come and go, they're not always around + they like to wander pretty far from their troughs (eg i saw a llama hanging out at the way other side of the bubble jump beach)

[woven hemlock]

try this:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woeful creek]

the new bug is that our pet dog travel too far?

[flat anchor]

is there a fix to being unable to interact with my cat? i can interact with my dog, but my cat is allergic to me or something 😭😭

[crimson cargo]

Go into build mode and back out! Should be able to interact then!

[flat anchor]

ill try it! thank you

[crimson cargo]

No problem, learned the trick from someone else here and it’s been a life saver! Hopefully the bug gets fixed eventually

[gloomy epoch]

does anyone know why im muted with a date given???

[woven hemlock]

check your in-game mailbox, there should be a mail sent to you for a violation notice. if you recently requested a refund, you might have gone into negative red hearts
you can contact the support team about billing errors through their support center

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

yup, they changed pet behavior during last weeks update and now they're truly outdoor pets 😂 not sure if its a bug or intended behavior change

[woeful creek]

literally stray dogs

[solar knot]

Hello ! I don't know why but no matter how much I water the plant, I can't finish this quest 🥲 i wanted to know if it's me who do it wrong ?

[woven hemlock]

do you see how the planter already has dark brown soil? it means its already wet, and you can only water a planter once to get it wet. to get around this, you can water a neighbor's planter, because watering for others grants them a bonus that's stackable up to 4x.

[solar knot]

Ho okay thanks you

[proud ingot]

exclusivegreyy has been warned

Reason: Posted an invite

kinukhomoli has been warned

Reason: Posted an invite

[fading dome]

So I clicked the button to get myself unstuck, and I'm still stuck and now the camera is all the way up

[upbeat harness]

I know a fix for this! Get a friend to bring you home (since you cant move right now). Open build mode. Yes, it will take a MINUTE to load. Then hop out of build mode and you will not be stuck anymore. This happens when I hold my fishingrod on pc. If you dont have a friend, id say exit the game.

Visual bug: pineapple planted and once they are watered, they DISAPPEARED. but the timer is still active. I have walked around and in some angles, they appear. Others they stay gone.

[void vigil]

Thankkk you!!!!

[sick jay]

Hey guys is there a solid solution to the login time out glitch or is it still a situation of just do anything until it fixes itself? Lol

[glad moth]

so I have seen players cropping their plants in a quickler way idek how they do that on pc?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

Do you mean like watering multiple planters at a time? If you hold down the watering icon, at higher gardening levels, you can unlock water more and more planters at a time. I think it goes 1 space --> 3 spaces --> 6 spaces --> 9 spaces, but there's no way to switch between (so once you unlock 6 spaces, can't switch back to 3)

[woven hemlock]

Should be a visual glitch as long as the timer is still there, try switching towns, since that clears most glitches

[woven hemlock]

are you playing on PC?

[fading dome]

yes

[woven hemlock]

did you use a tool (fishing rod, etc) before getting stuck?

[glad moth]

No I just saw they seems like they are picking up their plants in a super speedy manner.

[fading dome]

yes I used fishing rod before I got stuck.

I logged out and back in. I am unstuck now.

[fading dome]

Thank you. I logged out and back in, and it fixed it.

[wooden hazel]

Anyone know why I can’t post in the global MLP trading server? I’m Global not American and need to post my badges so I can get the ones I’m missing

[fading dome]

Ok I keep having the same problem every time I have to fish. The bug catching net also is freaking out on me.

[half oak]

Does anyone know why my character walks by itself? I just got a new keyboard.

[light jolt]

hi all! i have some purple stars I've been trying to collect for my special furniture winter edition but it wont let me click on them. I've tried logging in and out and everything-i think its a major bug

[woven hemlock]

Help! My character is walking on their own without my input / I can’t move after pulling out a tool / my tools are aiming themselves on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. They need to be fully disconnected, not just turned off. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

@half oak ^you also!

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[half oak]

I've tried those things and nothing resolved

[woven hemlock]

did you restart the game afterwards?

[half oak]

Yeah

and my PC

[subtle tide]

Hello again everyone
Is there a way to improve my bag storage ?
I'm stuck at 110 :/

[woven hemlock]

did you try all the steps? including checking for any/all things that can be counted as controllers, + checking the keyboard driver because usually character walking by themselves is a result of a controller or some object / keyboard being mistaken for a controller

[woven hemlock]

leveling up your DG level will increase bag space, you can also buy more bag space and warehouse space from ka ching i think. you can move things into your warehouse from your backpack when you're at home, to free up more bag space

[half oak]

Yeah I did, this has been happening since I got the game so I have been switching keyboards just to play this game😅

[woven hemlock]

make sure to completely unplug any/all devices that can be mistaken for a controller, since having it off but connected will still have it get detected. the game is really finicky 😭

[subtle tide]

Thanks :D

[woven hemlock]

not just keyboards, but controllers, logitech-brand devices, etc. third party cameras might also get misdetected, etc

[vagrant atlas]

When will heartopia be in the Nintendo switch?

[dusty cloud]

we don't know
but to be honest i don't think it will or if it will then it'll be in like a year or two

[fading dome]

ah! Ty so much. I forgot to disconnect my xbox controller.

[scarlet ocean]

Hey guys! I have a question, does the exhibition tickets save for the next banner?

[steady matrix]

Does anyone has the same problem as i am?

Do i need to do something? Because i cant claim itt

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[steady matrix]

ohh i see, well thank youu T^T

[sterile portal]

help! the craft able lantern isnt in my work bench! but i learned the recipe.

[turbid oriole]

french trad are really bad, the "poisson lune" in english is sun fish, and the moon fish in french have nothing to do with the moon

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

staff don't look in this channel for bug reports, please repot directly to them through their support center~

[bright marsh]

helloo.. i'd like to ask about my PING was Jumping from normal (average around 20-ish) to 16k sometimes, is there any particular things that i need to do to fix this?

[cedar night]

I have a problem with trying to log into game through Facebook connection

[hasty thorn]

its not showing up on mine also

[outer crater]

Hi, I need some help please.

I’m unable to claim my reward. When I click on it, it only shows the details/description, but there’s no option to actually claim it.

I’ve tried multiple times and it still doesn’t work.
Is this a bug, or am I missing something to unlock it?

Thank you in advance 🙏

[hasty thorn]

@outer crater

[outer crater]

Thank you so much I’ve didn’t see

[spring plinth]

Next maintenance this will be fixed !

[somber pebble]

💀

Not my fault they charged me twice

[sly ice]

dont know if this is a fixable thing in game but for some reason my game has been extremely laggy this last week or two (in which i had never had issues before) does anyone know what i can check to see if its an in game issue or a computer issue? Nothing has changed to my knowledge since i started playing (day one) and id never had issue before at all
Edit: my game has also started to crash multiple times (which it never had done before) im not good with computers and things so if anyone has any advice id be much appreciative!

[spring plinth]

There is not, no. It will only show this

[spring plinth]

Perhaps click the top right corner repairs and see if this helps

[sly ice]

that is an excellent suggestion thank you!

[spring plinth]

Of course! But I feel maintenance will mainly fix the issues you are experiencing, I have been having the exact same problems the last two weeks (I feel this is because there has been not hotfix or maintenance recently) so I think once we get that little hotfix/ maintenance, it should be a bit better too

[sly ice]

thank you so much for your help! i definitely hope it gets fixed i was genuinely so confused as to why everything was suddenly different for me XD

[midnight idol]

i’m sorry but in which dg level do we get pools?

[merry swan]

Hello, am I the only one for whom the code "n5q7m912a4" doesn't work? Thank you for your feedback.

[nocturne veldt]

my game keeps freezing but only when I'm cooking for long periods :(( it keeps ruining my meals if it happens before I adjust the temperature

[merry swan]

Oh thanks, my bad 😅

[stoic ember]

Am I doing something wrong??

The water is not watering

[slate lantern]

no one knows if this is true or not

[slate lantern]

oh since its watered by the snow, u have to water other players crop instead it will count

[dusty hawk]

I am having the same issue, I'm also trying to water the tomatoes but the water isn't working

[gleaming flint]

Does anyone knows why it says there are 22 pieces for this reward?

[limber mauve]

@gleaming flint

[sullen musk]

How do I find customer support in game?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

do you see how the soil in the planter is dark brown? that means it's already wet, you can't water your own planters again once it's wet. but you can water other people's planters even if they're wet, because if others water for you, there's a bonus that can stack up to 4x, so you can take advantage of this loophole to water someone else's planters to clear the quest

[dusty hawk]

Ok I'll try that thanks

[gloomy python]

im having the same problem lol

[runic thicket]

what happens to harmony energy gems at the end of the MLP event? I completed my set the earliest I could so I now have 50 gems I dont need. It doesnt make a lot of sense that the last rewards are gems at this point ngl

[slate lantern]

fr ig some users doesnt do a lot of trading so im guessing its for them, well we can guess it might convert to coin 1:1 but that just "guess" no one knows as the game doesnt give so much info but u can ask the customer service about it

[safe mural]

What happens if you have negative heart diamonds

[slate lantern]

ur game will be muted means there some stuff u cant do example chat or plant i dont recall everything but it blocks u for almost everything

[safe mural]

How do I fix it and thank you

[vernal oyster]

So, on the special furniture tab of the collection page....I have collected all the winter snowscape pieces and it says I can collect my purple stars but it will not let me click it. It glitches and tells me what purple star currency is instead. Can you help fix this. I am on ipad. Normally I just tap the star and it gives it to me, but it isn't working for this.

[slate lantern]

u gotta make it not negative by buying packs again

[slate lantern]

currently bug no fix yet sadly

[vernal oyster]

can yall take the notification off then? Cuz that phone ringing is annoying tbh

[junior flax]

Hey, so in the cozy snowscape, it says I have a gift I can collect for finishing the set, but there’s only 21 pieces in the set and 22 pieces are required to get the gift, so I just can’t get the gift, which is frustrating

[slate lantern]

yep everyone experiencing the same thing no fix yet sadly

[slate lantern]

the red dot? sadly nah

[woven hemlock]

unfortunately the people in this channel are not game staff, just players like yourself, so nobody here has the power to change it 😔 please send it as a suggestion to the game staff through their support center though!

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings (the gear icon in the top right) >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[real heron]

so my game is lagging at 6-8fps and my friends are having the same issue. ive tried restarting, uninstalling, changing settings, towns, nothing has worked. helpppp

[distant hedge]

I'm glad I checked here as I just posted in "gameplay-help" about this precise issue, Thank You for giving Me a bit of clarity

[hard turtle]

Did you find out how to fix it? I have the same problem!

[gleaming flint]

Nope

[winged yarrow]

Does anyone know the fix for this? I've tried basically everything. It won't let me login to my account with any of the suggestions

[compact cedar]

Im trying to complete the basic cooking course but massimo didnt give me any directions and I only have winter event recipes..

[compact cedar]

Somehow I have 1/2 done

[woven hemlock]

use the regular stove (like the one near the public bookshop) instead of the penguin stove near massimo, the penguin stove only shows event recipes

re: more instructions, check your other quest tabs, there might be a more specific sub-quest available

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it
• Going on Airplane mode, waiting a few seconds, then turning it back off

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection

If you're playing on PC, try updating your graphics card.

If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[winged yarrow]

Thank you! @woven hemlock

[limpid trail]

Hi does anyone have same issue ?

[normal pecan]

My cats ui are not appear so I can’t feed or train them or anything. I restarted the game and it’s still like this

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[rose iris]

Have they fixed this bug yet? For me I still can't collect

[solid night]

i was just about to come in here and ask about this! Its for everyone i believe, myself and a couple of other of my friends still cant collect them either

[slate lantern]

nope not yet