technical-help

[onyx quartz]

Can someone help me with this quest

[woven hemlock]

ask in #gameplay-help to confirm, but i think i saw someone say it works if you feed your own cat their fav food if you know it

can you show how it looks when you try to select it in build mode?

[void lion]

Oh good lol

[storm heath]

anyone else having the issue of being unable to accept this furniture set reward?

[tall sleet]

yep its an ongoing bug for more than a month now

[storm heath]

okok glad i’m not the only one

[austere dove]

no matter what I do I can't interact with my first cat.... he is hungry 😞

the bowl and activity prompts don't appear

But they are working fine on my other cat

Help please

[tawdry compass]

Hello, how can i message somebody thats in build mode?

[tribal phoenix]

why i cant take my reward?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

@tribal phoenix

[tribal phoenix]

oh alr

[woven hemlock]

you could send them a postcard i guess? but otherwise, no way to contact them in-game

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[mighty oar]

Hi I think it’s broken.. it won’t let me click the red dot & collect the last stars & says it’s complete??

[austere dove]

Thank u 🩷🩷🩷

[austere dove]

It's bugged but they will fix soon

[mint glacier]

For everyone unable to claim the stars:

try scrolling up in this chat!

[austere dove]

Name suits u, please be nice, some people are new to the chat

[balmy mauve]

Do you know if they're working on fixing this?

[near mauve]

What is this? 😭 why am I getting angry threats by the bots in this site? I responded not knowing if someone would respond but what???

This was an entirely new post with new badges, needs and photos than the other day

[woven hemlock]

if you repeat the same word/phrase in your post, the bot will assume it's spam and give you a warning, eg if i use the same emoji 5x in the same post, it will warn me too 😂

so it caught on to the fact you used 'rainbow flower' a bunch of times and thought you were spamming

[near mauve]

This was my post, is it because i said the titles?

[woven hemlock]

yeah

[near mauve]

Ah ok

Thats honestly upsetting because I just pulled alot and was so confused haha

[woven hemlock]

i was trying to help someone once and it kept warning me for duplicate text, i was like shhhhhh meowbot, i'm trying to help people

[near mauve]

That definitely shouldnt be a thing for the badge trading cat, alot of people are listing them

Also did my post post or was it like shadow realmed because of the spam detector?

Omg that would be so irritating im sorry haha

But nice of you for being helpful!

[woven hemlock]

i dont know if there's way to change the setting just for one thread unfortunately but as long as you're not repeatedly getting a warning in a short amount of time, i think it's okay to ignore the bot. i've gotten multiple warnings from the bot but haven't seen any consequences so 🤷

ur post should've posted without issue, the bot just gives a warning to let u know that ur doing something that it's detecting as spam-esque

[acoustic sonnet]

The icon when cooking is not showing i burnt food more than 10 times already and with crops and fish that are hard to get and been happening for a few days now.. This is really disappointing already.

[proud ingot]

myazalea07 has been warned

Reason: Duplicated text

[woven hemlock]

shhh meowbot

[acoustic sonnet]

How should i know. If its duplicated already Meow bot to give warning.. 🙄 Because Ive been having sentiments over the rewards and the cooking icon? The rewards is ok but the cooking is really... What can I say...

[near mauve]

Ok, thank you!!

[sage bough]

Is anyone else not able to complete the winter thing? Cause it says there’s 22 but there are only 21???

[sage bough]

I have the same issue

[oblique leaf]

is anyone else experiencing really bad lag? i was in a town by myself, graphic settings set to the lowest it can be without making things in game not work, and i lost three fish because i couldn’t reel them in due to lag.

[dry rivet]

I bit ago I stated an issue where heartopia gets stuck around the 95% mark when loading into a town on my steam deck, I initially fixed it by hitting the repair button before joining however this issue has come back. If this is a bug please let me know so I should report it or if there’s a permanent fix.

[next mist]

Nope sadly I have checked all of the above.

[mighty oar]

Ahhh ok tyyy

[mighty oar]

It’s soo annoying right??

[woven hemlock]

hmmm. try reloading / switching towns to see if it's a visual glitch, if you don't have unlearned recipes hanging out somewhere, they should show up in the regular stove. they won't show up in the collection until you cook them for the first time, so can't use that to verify if you have the recipe or not

[woven hemlock]

unfortunately the game isn't optimized for controllers, so you'll get bugs on steam deck regardless. RE: getting stuck while loading in, check out the tips below:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[dry rivet]

Thank you, also while you’re here is gamepad support on the roadmap for this game by any chance?

[woven hemlock]

the game isn't optimized well, so there might be lag if there's a lot of players online, even if your town isn't full. could try switching networks to see if the game's having trouble keeping a connection with the network (eg WiFi --> LTE)

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[static cave]

Heya, i didnt get to claim the event (i started with 3000) awards because at the same second i got the 'new record' pop up, and all i could eventually click on was the door icon that exits the event. I cant find any of the gacha in my backpack either!

[woven hemlock]

i haven't heard any news about controller support in the future, but the game devs haven't really announced future plans as far as i'm aware of, so it'd be easier to ask them for it through a ticket so they know there's demand for it

[dry rivet]

Where would I submit a ticket?

[woven hemlock]

check your mailbox, the gacha capsules should've been sent there

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[static cave]

Update i just got it in my mailbox! Apologies

[dry rivet]

Thank you <3

[woven hemlock]

glad you found it!

[woven hemlock]

could you try either switching towns or going into build mode for a few seconds, moving a piece of furniture, then save and exiting? it looks like your stoves glitched, which happens frequently with pets, and those two tips usually temporarily fix it for players for pets glitching

[dry rivet]

Is that place just a website I can visit directly from a web browser?

[woven hemlock]

it's inside the game itself! if you play on pc, i believe there's a website link i can give you, but it only connects to your account if you play heartopia on that device, let me see if i can find the site

found it! https://support.xd.com/in-app/v1/products/xdt/categories

[wet vessel]

Hiii how come my friend can gift this outfit but on my side I cannot gift it to someone?
Thank youuu

[dreamy steeple]

why can’t I respond in this thread? https://discord.com/channels/1128257488375005215/1474634458358353998

[slate lantern]

are u sure ur lvl 15 and friendship lvl 3 with them?

[slate lantern]

full, try the america 2

[dreamy steeple]

oh okay thank you

[slate lantern]

or the 3 it now existt

[wet vessel]

Yessss im level 31 and friendship level 3 or 4 with them

[slate lantern]

whats the message it tells u?

[wet vessel]

It tells me nothing, I click on it and nothing appears.

[sly canopy]

I can't redeem the stars, I'm on mobile and when I click on it it only shows me the pop up 🥹

[slate lantern]

i think u have to buy it first, let try this, buy 1 of the clothes in the set, then wrap it and send as gift? or how did u friend do it?

[slate lantern]

currently bug, we all waiting for a fix

[sly canopy]

Okay thank you for letting me know🫶🏻

[safe cedar]

why i still cant login on my phone

[stray tiger]

Welcome to the unfortunate club, it's an unfixed error for all of us. 😭 😭

[wet vessel]

Mmh I doubt as my friend did not buy it first, I think it is a big on my side.

I wouldn’t want to spend my red gems and not be able to send it to her. As it is not an outfit I would like on my character.

[slate lantern]

im pretty sure even on my side its on red gems when u click it, it show u the friendlist on who u want to gift to, i mean u can ask ur friend if she bought it with red gems up to u~ or did she click the gift button in ur friendship actions

[slate lantern]

what is the error its showing?

[wet vessel]

I’ll check! I know she did not buy it as well it is the outfit I wish to buy for her LOL

Let me seeee

[safe cedar]

login timed out

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[safe cedar]

ill try wait

[proud dock]

Hello! I bought some heart diamonds* tonight but when I joined, 380 of them disappeared? I bought them through steam for the mlp collab outfit. 380 was the left over I believe.

[vital axle]

Hello

My ID 4x267avm

[scarlet valve]

Hello, for the past 3 days I’ve been trying to collect this, but it won’t let me? Please help.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

do you have a question?

[scarlet valve]

Ahhh okok! Thank you so much for the help!

[woven hemlock]

could you reload your game to see if it was a display error?

[proud dock]

Yeah, Ill try that.

[foggy axle]

No idea if this has happened for anyone else. I just got to level 30 DG last night and unlocked the island. I bought some more land to make it bigger and tried solobuilding and my character just falls through the map and falls into the void. I push complete and it takes me back to just falling, and there's nothing I can do but leave.

[safe cedar]

I used my data and i can log on to my acct but when i used wifi still timed out. Then i forget the wifi and still the same

[slate lantern]

if u want to use wifi try downloading dns i usually use warp 1.1.1.1

[little mica]

Can anyone help. I purchase the GAMG 1 month and 7 days. But in game it is not yet received but it's already deducted in my account.

[proud dock]

Its fixed! I did a repair of the app. Thank you!

[woven hemlock]

phew!!

i'm glad it came back

[woven hemlock]

i haven't bought the membership myself so not sure if it applies to self-purchases, but when the membership is gifted to other people, they have to activate it manually by finding the voucher in their inventory and activating it through the item description

try reloading your game to see if it's just a display error, but if you can't get the membership to activate, contact their support team

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[patent escarp]

i tried logging in through my pc but this keeps on popping out. I have restarted my steam, the game itself even repaired and still the same. 🙁 help !

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[slate lantern]

are u using google play store or app store?

[cloud gate]

It will not let me collect my stars from finishing this set. It’s been 2 days . My account is glitched

[patent escarp]

i have the same problem also

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

@patent escarp ^

[cloud gate]

Thank you

[sonic kayak]

Hiii, I don't know why my game doesn't show the snow anymore and the animals (bunnies, capybaras, etc.)

[foggy axle]

Is anyone elses island bugged. I try solobuilding and I just fall through the void

[woven hemlock]

Snow will pile up and melt, that's expected behaviour, but sometimes the game's visuals will glitch also haha. Wild animals spawn in randomly as well, and sometimes wander pretty far from their troughs, but if you're sure they're missing from your game (eg one time my fox trough just didn't load in but I could still interact with it), you can try switching towns to reset any glitches/minor bugs

If you're early-enough DG level, I think wild animals also just don't spawn in, but I could be wrong about that

[sonic kayak]

I can't find any of the animals around

[woven hemlock]

check near the troughs, and then spread out a bit, the wild animals don't always spawn in lots of them at a time and they like to wander when they do spawn in. like the alpaca likes to wander onto the other side of the beach from where the trough is

If you have a quest to interact with a wild animal, you can use the quest tracker to locate the nearest wild animal, but otherwise i don't think there's a way to find them except by chance

[woven hemlock]

have you tried using the repair game button? iirc it's in the top corner on the start screen

[foggy axle]

I tried, but nothing really happened.

[woven hemlock]

if you go into the island again, do you still get yeeted into the void?

[foggy axle]

Yep.

[foggy axle]

I go to the island all is fine. I bought some more land to build on. Go to solo build and I instantly start falling. And I push complete and it takes me back and I'm still falling just not in build mode.

[woven hemlock]

hmmm

so the bug happens once you enter build mode

buying land shouldn't be an issue, i bought land on my island and don't encounter this

this doesnt happen when u go into build mode on your regular plot right? only in the island

@foggy axle

[foggy axle]

Normal is fine, it only happens on the island which I just unlocked last night and figured I'd check out this morning.

[woven hemlock]

you could try switching your network if possible (eg WiFi --> LTE) to see if it's a network issue (from the game's side), though if you don't encounter the same bug in your normal plot, it's probably not that

i think it's a good idea either way to get a video of it and send it to the game's support center so they're aware it's an issue

[foggy axle]

I can try, but havent had any issues before.

I understand.

[woven hemlock]

the game's optimization isn't great, so even if you haven't had issues before and your network is solid, sometimes it can happen out of nowhere

i don't think your issue is a network issue though, since it's only in that specific case where it's happening

but doesn't hurt to give it a try anyways and see if anything changes

[valid fern]

hi! is anyone having a "login timed out" issue? i've done everything that could fix this, but i can't get in the game

i would appreciate some help so much!

[atomic vortex]

Not sure where else to post this. But yesterday I had all my badges for the new event. I was just missing like four. Took this video to prove. Even though it doesn’t show the badges, it still shows the history of when I received them.

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

should just be a display error, try switching towns to see if the badges come back. they shoudl still exist in your inventory also

[atomic vortex]

Ok

[valid fern]

i'll try! thank you so much!

[foggy axle]

So I went up to the island thingy where you go to go to your island and decided to click the little house with the spanner thing on it and it took me to the island and I could start building right away, no problem. But if I go to the island and THEN click solo build I start falling. So it seems to work, just not when I click solo build on the island.

[woven hemlock]

glad you found a temporary solution!

[foggy axle]

Thank you, me too. ☺️
I honestly don't even know if I'll use the island, but just is nice to have that option.

[pearl cobalt]

Is anyone else having issues with glitches, food not letting you flip it?

[atomic vortex]

Tried switching towns and that didn’t work. Luckily I had them at my house so I just put them back into my inventory, and so it added them back in after doing . That was weird! Thanks for the help! I’m gonna keep an eye on that.

[woven hemlock]

the display for the badges is pretty glitchy, so it's possible that it couldn't detect the badges since they weren't in your bag/warehouse 😂 glad it fixed tho

[minor horizon]

I don’t know if this is a spoiler but just in case, the issue I’m having.

[woven hemlock]

try switching towns, usually glitches clear out after reloading into a new town

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[pearl cobalt]

Its been an all day issue, for me and two other people. Ill try to clear out and then use the repair button

[fresh vigil]

I thought if this is the case I would get no duplicates? I still need the horn and the sheep watering can

Why did I get a dupe cape?

[slate lantern]

the main gacha aka acorn exhibition do dupes

the rest of the banners are guaranteed

[uneven echo]

I have question. If i already have the 1st acorn package and i wish to upgrade to the 2nd package will i get another set of reward?

Or i can only claim it one time

[slate lantern]

nope just th additional in the premium

suhc as the tree and chat bubbles

and the increase lvl if u havent reach lvl 60

[uneven echo]

Ohhhh

[slate lantern]

unless ur talking about the next acorn pack

which should me spring season

[fresh vigil]

But doesnt rule 4 says no dupes for rare exhibit? or my reading comp is ESL 😂

[uneven echo]

Ohhhh….. thats 16 days more days till next season acorn pack.

thank you! This helps!

[slate lantern]

oh lol nah there is dupe i just realized i dont think the rules follow the gacha logic they have

[glacial acorn]

But it says you only get unobtained rare exhibit. So it shouldn't dupe the WizardHat Cape right because It's in the rare exhibit item type

[slate lantern]

ya that means the rules isnt matchng with the current gacha system better report that

but yes this is the frustration of all players who pulled in the exhibition

cause the rare one are dupes they get

not like the rules said about unobtain

or that its a mistranslation

they meant like in 25 pulls guarantee u get a rare exhibit, if u get it early it reset

[distant dove]

Is anyone else’s crops glitching? I thought it was a one time thing but it been a few days now. It will show I planted something but it looks like nothing is there

[slate lantern]

can u ss it?

[hexed walrus]

my does this. it will show nothing on the plot but will still show the time left till harvest

[distant dove]

Yes, it is only doing it intermittently so I can send a picture next time

I just planted and it’s showing it all to me now ofc 😂

[meager panther]

so Ive been having an issue where my watch keeps telling me I have a reward avalible because of the winter snowscape building set but the mini one says I have a reward availible but the detailed one does and the gift notification wont go away and I cant collect the stars

[ashen wolf]

Hi may i ask does the lvl of reward only leveled up by completing daily task???

[fresh vigil]

Where do I report? @slate lantern

[slate lantern]

in game? settings > account management > support center

[slate lantern]

currently bugged we all waiting for the fix

[meager panther]

ahh gotcha tysm its really annoying ^^;

[ashen wolf]

If i do the weekly challenge etc does it help lvling up the reward level?

[exotic venture]

Hihiiii I'm new to this game so I was wondering if anyone could help me with this please!!!! I'm trying to start the game on PC on steam (its downloaded and everything) but everytime I try to sign in, it doesnt change or do anything. I've tried with two different emails and Apple, please give me some advice if you guys could, thank you!!!!

[placid kiln]

🙁

[slate lantern]

can u check if the browser allow access or location?

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[slate lantern]

u mean ur dg lvl?

[ashen wolf]

Nope the winter reward level

[exotic venture]

when I log in with the email it says all set with the check mark but nothing changes in game

[slate lantern]

ah bp then yes it alsoo give one

[placid kiln]

this happens randomly, my network outside the game is normal

[ashen wolf]

Okei thanks i was wondering how to lvl it up faster, so ill complete both challenge etc and the daily task

[slate lantern]

yep i mean this in ur browser did u allow it

when it is on that site when asked to login

[slate lantern]

yup but we cant do anything since it said network better try them out if it works~

[woven hemlock]

It’s saying you can roll a maximum of 25 times before you’re guaranteed a non-duplicate rare item, so it’s still possible to get rare duplicates before the 25th roll. The pity only resets once you get the unobtained rare

So when you got the hair, that reset your pity for the next rare item back to the 25th roll. If you get a rare dupe on the 5th roll after, it doesn’t affect the pity number. But if you roll all the way to the 25th one, that 25th roll will be guaranteed to be something you haven’t gotten before

The main gacha page has a countdown that tells you when your next guaranteed rare is

[exotic venture]

OH OKAY IT WORKED THANK YOU SO MUCH

[hexed walrus]

@slate lantern @distant dove my vanishing crops. all of the plots behind me are also planted but it just doesn't show anything but the time. this is every time that I play

[eager estuary]

I receive a gift and didn't reflect in my account
Anyone who can help?

[slate lantern]

is it in a form of a giftbox did u open it?

[eager estuary]

yes

[slate lantern]

it should go to ur bag? the ticket is it a membership or?

[eager estuary]

I see.
my friend gift me a winter frost season he said.

[slate lantern]

an acorn pack? it should show the ticket in ur bag if u already opened the giftbox?

[eager estuary]

But I see it now.
I thought it will automatically reflect to claim it.
thank you so much.
I thought it was bugged

[eager estuary]

I see it now

I thought it will reflect automatically

[slate lantern]

ayy thats greatt

[eager estuary]

is this the one that is for the frost season?

[slate lantern]

yepp

the bp

[pale gyro]

update: got rid of it buy switching towns an reloging a few times. someone put a firework in my house I cant figure out how to get rid of it and I dont even know whos it is. I go into build mode and it disappears but reappears when i exit build mode any ideas?

[eager estuary]

Thank you so much

[orchid yoke]

Hello! Can someone help me with a problem with my account? I play on a tablet and every day it doesn't let me log in because it says it has expired, I've already opened tickets and no one has given me an answer, who can I go to?

I've tried to open and close the session, uninstall the app and download it again, and try to connect again but nothing works

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

But also make sure you check back on your tickets, the game doesn’t notify you when someone replies

[orchid yoke]

Ty so much i will try that bc its been like 2 days with that message, i can't log in

[distant plover]

sound from oven randomly cutting out except for when a skillcheck comes up? first time it happened music was playing from the phonograph, 2nd time it happened the oven fan was on above it. sound of crickets was still going in the background of the game so i know it wasn't the enitre game but a specific sound source.

[distant plover]

is it possible the servers in your area are down due to bad weather or something?

[verbal niche]

Pardon me, I have a question, I recently downloaded the game on my pc and it keeps saying "incorrect Device time. Please restore normal time before playing" im confused? I downloaded it first on mobile, but idk if that messed it up?

[woven hemlock]

Is your device set to automatic and/or are you using a vpn that changes your device time? The game is detecting that your device’s time is different from your local time, so you may need to set your device time to automatic, or enable the game to see your local time for verification.

[verbal niche]

My device is set to the right time zone but the game keeps putting itself in UTC-5 and not -6 🥲

Is that the only timezone for America or

[woven hemlock]

I think it’s mis-detecting your local time then, hmm. I saw someone else in here with a similar issue, maybe check your networj if you can, and see what time that’s set to?

[wide rain]

my friend did all of this and still can't log in. 😭😭 it always says login time out. 🥹

[woven hemlock]

The game detects your local time when displaying, so for example if you play from PST, it’ll show PST in your watch. whereas the server itself runs off EST, so the daily reset happens at 6am EST (3AM PST)

[woven hemlock]

Did they try all of the options, including the ones in the troubleshooting guide linked at the bottom?

[wide rain]

i'll recommend it to her rn

[wanton flare]

Hello! Is there a way I can reach out for help? Not thinking, I storaged 2 courtesy kitchen set items, not realizing my inventory was full, but the items didn’t go to my mailbox like they’re typically supposed to and have in the past. Is there any way to reach out to support to get this fixed?

[woven hemlock]

Can you check your warehouse? When looking at your backpack, it’s the tab underneath, with the house logo

[wanton flare]

i’ll check! ty!

yes, it’s there, tysm!! sorry i didn’t know about that since im not too active on the game usually

[noble mesa]

hi guys need some help still stuck with this issue. Already tried reinstalling the game still the same

[steady crow]

Hello wanna ask it theres any way to fix this? my game keep telling me they have 21/21 of the furniture item which means full set and gives that red icon to pick up reward, but everytime i try to claim they r only willing to give the stars if i have 22 items, which is impossible for now. any way to fix it? that notification red dot is starting to get real annoying

[prisma hinge]

YEAAHH it's been weekkkkkk and moreee.. still not fixed

[sweet cairn]

i just spent 80 stars getting sky rockets to sell to get quick money and they;re not in storage or inventory

the stares are gone and the rockets are too

nvm... my inventory was full so it was in my mail

[steady crow]

rip i wish they can do better than that

[woeful mural]

Having the same issue with the stars not being given to me for the winter building stuff! </3

[crisp mesa]

same problem....

cannot get the stars rewards from compleing the furniture set

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

@crisp mesa @woeful mural @steady crow

o

hello spam

@spring plinth hewwo spam again @sharp grail

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[noble mesa]

Already tried all of it and still the same issue

[woven hemlock]

Have you tried rebooting your device? Full shutdown/restart

[noble mesa]

yeah im using pc

tried playing it on taptap still the same issue with steam

[clear turret]

Always stuck here

[woven hemlock]

If you’re playing in Steam, try verifying integrity of game files via Steam. You could also try the repair game button in heartopia

[noble mesa]

already did that also

[slate lantern]

did u really try to use the dns?

[lapis kestrel]

hi help there's a bug where i tried to plant wheat

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[noble mesa]

yes

[lapis kestrel]

now I cannot plant the wheat properly

its stuck there

[slate lantern]

can u show a clip of it?

[lapis kestrel]

ya one sec

[lapis kestrel]

as u can see its stuck in the middle

[slate lantern]

ohh it iss

oke can u try this for me

can u do tablet then remove the plot

and put it back again

dw ur plant wont get delete

[lapis kestrel]

do i record that too?

[barren ermine]

Has this ever happened to anyone?
I didn’t download anything.

[slate lantern]

doesnt have too~

[lapis kestrel]

okie

[slate lantern]

are u using macos and emulating?

[lapis kestrel]

yup solved the issue! thank you~

[barren ermine]

No, didn’t download anything to play this

[slate lantern]

um no i mean are u using macbook or its a window pc?

[barren ermine]

Im using handphone

[slate lantern]

ohh oke, ur not using any third party apps while playing?

better ask the customer support why were u flagged by cheats

[devout parcel]

hello everyone, can you help me with this? i can't open the box

[barren ermine]

Who should I contact about this?

[slate lantern]

oh even after clicking obtain? did u restart ur game?

[slate lantern]

in game in the login screen there the headphone icon

[devout parcel]

i restared thrice already

[slate lantern]

oh dang what about reset position? or repair thats so weirdd

[woven hemlock]

There was another person in here earlier with the same issue, i ended up sending them to customer support bc nothing was working

[next elk]

can anyone help me with this?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

Were you doing anything in particular before being unable to open the box? Or playing as normal up until that point?

[devout parcel]

i was playing normal, we went from the tree to get the elements

[woven hemlock]

Have you collected all of your badges yet?

I’m assuming no

Bc in the video it says you dont have spike

[devout parcel]

yup huhu

[woven hemlock]

hmMmm

Do you have space in your backpack/warehouse?

@devout parcel

[devout parcel]

OHHH i didn't notice, it is 130/130 😭

[woven hemlock]

Normally overflow items are supposed to go into the mailbox, weird that it isn’t doing that for the badge. Is your mailbox full also?

[slate lantern]

ohh that could be the reason why its failing

sheesh

[unborn root]

i need help my box was missing my spike badge -1 😭

[slate lantern]

did u check ur mail or warehouse?

[unborn root]

yes but no where 😭

when i get it i keep it but now missing 😭

im not open it yet

can u help? 🥺

[woven hemlock]

yeah thats my thought, if both the backpack and mailbox is full maybe the game doesnt have a backup for where items can go and so it fails

[woven hemlock]

Check your backpack — if it’s full, check your mailbox. And if it’s not there either, check your storage, but items don’t usually go there on their own unless you’re accepting them from the mailbox

if you don’t see it in any of those three places, try rebooting the game, could be a visual glitch

[tough crystal]

Hey so my friend got the same problem, if she repair the game, will it be fixed too?

[unborn root]

only one box should be 2

i try send it from my second account but i cant be send so i ask for help, maybe where i can report it?

[crystal goblet]

hii i pulled on rainbow dash banner, got her hair but its not in my dressup? i checked everywhere and all the other rewards ive gotten are in except that piece 😭😭 its been a few days already 🙏🙏

[unborn root]

@crystal goblet try here

[distant sorrel]

The hair from any gacha will be in Miss Dorothee's shop in top floor

[crystal goblet]

wair how do u do that

[unborn root]

as long u have a mirror at your house u can use it, in not have u can go central find dorothe and go second floor

there have a mirror too

[crystal goblet]

ohh tqsmm ill give it a try ^^

[distant sorrel]

I need to install a mirror in my house

[sly bane]

Have they fixed this yet?

[unreal plume]

Hi guys have you experienced this unity error? game keeps crashing whenever heartopia steam is running with discord. i have disabled overlay but still happens

[slate wolf]

Bruh so when r they gonna fix this

[slate lantern]

oh that weird i have my discord open with overlay and heartopia but that never happened to me whats the error message?

[unreal plume]

this is the only error message i got Heartopia - Unity 2020.3.13f1XD1.1.902b_efa227b6c

[vernal sorrel]

thank goodness i’m not the only one. i was genuinely about to post this here as well because it’s KILLING ME !! 😭

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[slate lantern]

doenst look like an error message but like what kind of unity version they use and the name code version of the game, did u try playing in tap tap instead?

[dense sandal]

Is it worth it to buy meat? I already maxed out frostwave and havent really considered using it in other dishes than steak and wasnt sure if i should stock up for resell or what not

[woven hemlock]

#gameplay-help

[feral folio]

Hello, can I ask how to fix this problem? I want to open it, I've uninstalled the game three times but it's still happening. Please help me guys.

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[hazy birch]

Sorry for the bad quality but my friend has this star hat and I dont? We both played the testing version but only she got it

[slate lantern]

for the star hat there a requirement that u reach the dg lvl

of 15 i think or was it 20 let me check

[hazy birch]

My lvl is 32

[slate lantern]

oke need to be able to reach lvl 18 in the beta

did u reach that lvl?

[hazy birch]

Oooh ok I dont think i did lol thank you tho!

[slate lantern]

ayy welcomee

[warm pebble]

Hello good afternoon from SEA Server, I have a question about the "Login Time Out" Any idea how to fix that?

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[warm pebble]

Oh well i have fix that with using diff VPN, it's fixed when I use ProtonVPN but not when I using TurboVPN, thanks for responding my question 🙏🏻

[slate lantern]

ah yes some vpn doesnt have what dns can do that why proton works but at least u got it working, nicee

[carmine inlet]

Hello, good afternoon. My friend's heartopia is bugging. When she tries to get in the game, she's just stuck in "matching town" but never got matched. Is this a bug? What can she do? (SEA server)

[rigid skiff]

hey why is my character moving by itself when im not pressing anything on my keyboard ive tried restarting and it hasnt worked

[slate lantern]

did u try:

• turning the wifi on and off
• forget wifi then connect again
• try using mobile data
• try using a vpn/dns

[carmine inlet]

will ask her to try these, thank you!

[drifting panther]

I can't recept the stars

[woven hemlock]

Help! My character is walking on their own without my input / unable to move on PC!

Please check for any controllers plugged in to your PC, and unplug them if there are. This can include Bluetooth devices like headsets, or any Logitech devices, or (sometimes) keyboards. Then restart the game.

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[lunar sable]

Same, same

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[queen wolf]

What does improved tasks do at dg member lvl 20 ?

[severe crystal]

i failed fishing and cant reset my screen it looks like this

i also cant move unless im driving

[woven hemlock]

#gameplay-help will probably give a more accurate response, but iirc it adds more possible quest types to the daily quests

[woven hemlock]

if you stop driving, are you still unable to move? and are you playing on PC?

[severe crystal]

i cant move on my own

so if i am being dragged by someone i can

im on pc

[lyric wraith]

Idk if there's a way to fix this or get days added on but i have the membership and it lasts 30 days i purchased it again 3 days early but it set my days to 30 days left not 33 days left so i lost 3 days worth of what I've paid.

[broken wing]

Hello do you guys have any idea on how i can fix this? I'm on my tab and I'm using the same payment method that i was using and its not working and idk how to fix it, tried uninstalling my googleplay and reinstalled it again but it's still like this

[woven hemlock]

could you look to see if there are any controllers plugged in, and unplug them if there are? this can include bluetooth devices like headsets, any logitcech-brand devices, or sometimes even specific keyboards. then restart the game and see if you're still having the issue

i'm not 100% sure if this is the fix for the camera, but for freezing in place after pulling out the fishing rod, it's usually an issue of hte game mis-detecting controllers even though it's not controller-supported

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[severe crystal]

i dont have a controller plugged in, it works when i restart but then as soon as i pull out my fishing rod it freezes me up again

[woven hemlock]

when you check your google play account settings, does the location match your irl location?

[broken wing]

Yes, that's why I'm so confused cuz i didnt have a problem with it before snd it's like this to me now

[woven hemlock]

make sure to check for things that don't normally get considered as controllers, like what i described before

If it turns out to be your keyboard, it may be due to conflicts with default keyboard drivers being mis-detected as controllers, which the game doesn't support. You can temporarily fix this by:

1. Open Device Manager on your PC
2. Expand the Human Interface Devices section
3. Right-click and Disable the following 2 devices:

HID-compliant consumer control device
HID-compliant game controller
This should temporarily resolve the issue

[woven hemlock]

did you recently switch to a vpn or anything that might be changing your device's location?

[gaunt walrus]

do i ask ab a discord problem here?

[woven hemlock]

depends on the problem, we might be able to give advice

[gaunt walrus]

i’m just not able to talk in two channels

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[broken wing]

I don't use vpn actually

[gaunt walrus]

oh omfg thank you!

[woven hemlock]

i'm out of ideas for now then 😔 what does the help center linked in the pop up tell you?

[stray sun]

every time i try to post in the mlp-trading-forum i get these errors:

[broken wing]

I followed the instructions they gave me there, i didn't change anything though since I can't change my selected country. Still nothing I'm afraid

[woven hemlock]

are you able to try changing the country and then changing it back?

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

members also dont have permission to make a new thread, need to ping a mod if the latest one is full

[stray sun]

Oh, that's a little silly but okay i understand.

[broken wing]

I can't, when i click it, no changes since it also notes that you can only change once a year

[woven hemlock]

damn, i'm out of ideas again 😔 contact their support team i guess, or give it a few hours and try again, since it randomly gave an error. you could potentially also try the networking troubleshooting tips and see if they do anything for you? a lot of errors in the game are from their poor optimization

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[toxic arch]

I am also having the same problem

[proud goblet]

Its been like since the event came out i tried everything its driving me crazy

[woven hemlock]

so you get the same response 😔

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[vague plume]

my game won’t show any sign of working, i cannot open the game in any way, i tired with other games and they works perfectly but this one won’t.
i tried to fix, to download it again but no results, anybody knows why?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[worn frost]

Hey, so I've completed the special furniture from the event, but it won't let me collect my stars. It shows that I can, but when I tap on it, it shows that I already did. I don't know what to do.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[worn frost]

@woven hemlock Okay, thank you!

[hot bolt]

I don't know if anyone had this problem until now, but the game keeps on telling me to ''Open Watch'' and when I do, nothing else happens. I did quit the game and came back. And I feel like if it was because of the ''Reach the next D.G. Member Level to unlock...'' the ''Open Watch'' would disappear. Which it didn't. Does anyone know what to do?

Ah, nevermind, left it open for a while and it fixed itself, sorry to bother.

[obtuse harness]

Guys, is this a bug or is this really fixed within your head? The head piece accessory should the moving with the emote right? How to refund?

[woven hemlock]

it's a visual bug, it usually goes away on its own yeah. sometimes it takes a few town switches and/or manually clicking on it instead of using tab

[hot bolt]

Thank you either way!

[woven hemlock]

what do you mean by fixed within the head, and it should be moving with the emote?

[obtuse harness]

Not moving with emote in my end

[woven hemlock]

what's the emote?

[obtuse harness]

Both these emote

[woven hemlock]

i'm a little confused, the screenshots make it look like it's moving with our avatar though. what were you expecting to happen?

it's a head accessory

[obtuse harness]

Oh okay okay

Like this part here, the dragon head should be moving upwards a bit right, because of the dance.

But in my end, it's not moving the dragon mask while dancing/emoting

[woven hemlock]

ahhh i understand the question now

i'm not sure, let me see if i have the emote to test it from my end

[obtuse harness]

Alright, thank you as well for helping out

[strange torrent]

hi! I cannot use the chat function. Neither ENTER (key) nor clicking on the ENTER/Chat icon (bottom left corner) does anything for me. Help please? (I'm on a PC btw)

[woven hemlock]

try this, it fixed it for a different player

[woven hemlock]

the hat also does not lift up for me, i'm not sure if that's a bug or intended. worth opening a ticket with their customer support to task about it, in case it is a bug, but the hat's position doesn't look very lifted from the head in the screenshot you sent of the lifted version (the sleeve lines up with the trim on the lion head, which matches your avatar's sleeve position) so i think it may be fixed to the head. but customer support will know for sure whether it's a bug or not

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[obtuse harness]

Thank you again for helping out mate. Going for customer service now

[strange torrent]

thanks for the reply! I will try it when I get home and post results here!

[cinder gate]

Is anyone having issues with the set rewards, where is completed but it isn’t letting you get the rewards

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

@cinder gate

[rain siren]

can someone please tell me why i cant login rn

is it maintenence

?

[tidal marsh]

The payment went through but my account pass hasn't activated yet

[woven hemlock]

no maintenance - if it's maintenance, there will be a direct message stating that servers are down, and to check the announcement for more information.

what sort of error are you getting?

[woven hemlock]

reload your game

sometimes it takes a bit for it to hit your account

[rain siren]

it just wont log me in

[carmine crystal]

is anyone else having this issue? It works totally fine when I log into Heartopia on mobile, tho

[woven hemlock]

if you wait / reload and it still doesn't show, contact their support center

[rain siren]

ill click login it'll load to 100

then not log me in

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[rain siren]

:'>

[carmine crystal]

[woven hemlock]

@ gipeng you can also try the networking tips i posted, but i want to double check, when you're signing in from the browser, do you have your location turned on + pop ups enabled?

[rain siren]

problem with this see is im on ethernet canle i cant just swap :'>

[woven hemlock]

try the tips from the troubleshooting guide that's linked

[tidal marsh]

Oh ok

[carmine crystal]

nothing pops up

[woven hemlock]

try site settings at the bottom

and cookies and site data

[carmine crystal]

this is for the site setting

and this is for the cookies

[steady cape]

Anyone encountered this? I didn't get the notif of me receiving x2 exhibition pass and 20 blue hearts from gamg full membership and 30 blue hearts junior membership. It didn't add up too in my remaining pass and blue hearts, in conclusion I didn't received anything from my memberships today not even in mail.

[woven hemlock]

try enabling pop ups

[outer glen]

Not sure if this is the right location for my inquiry please tell me otherwise. Is there any issues with SEA server today? I'm from OCE and my ping is 400+. On normal days it plays only around 200.

[woven hemlock]

you also have location set to ask by default, so make sure to allow it when it asks for it

[sleek elm]

Nothing is more infuriating than your pets getting in the way of not only planting things but cooking too I just burnt 2 grape dishes because my cat decided it was a great place tos it

[carmine crystal]

still nah XD

[woven hemlock]

what browser are you using?

[carmine crystal]

chrome, since idk how to set those things up on opera gx

[woven hemlock]

try restarting your device, if it still doesn't work, try the networking tips i posted before

[carmine crystal]

already did, ig ill try the guide u sent. thankyouu!

[bitter meadow]

#technical-help First i couldn't log in. Then restarted. Still same. Then i clicked repair. Then new background popped in and new downloads needed. I clicked all. Waited. Still couldn't log in. My game even exited on me. What's happening?

[woven hemlock]

pets are very unique, so tips that work for some people don't work for everyone. my pets never get in the way of my stoves, for example. if you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you

• try putting your stoves in a different part of your house they don't normally go to
• try feeding them/play/pet them to full so they don't bother you as much
• try putting your stoves on the second floor of your house
• try putting your stoves on a table so that they're elevanted off the ground (pets can walk through furniture, this is intended)

[woven hemlock]

i wasnt paying attentoin when i logged in today, so no idea if i got mine or not. i wish there was a log like there is for the gacha rolls

[woven hemlock]

try switching to a different network if you have one available (eg WiFi -> LTE) or restarting your router. it's an issue with the game, not with your network specifically

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[bitter meadow]

Thanks!

[woven hemlock]

🤷 you can either try it or not

i am only a player who is helping other players using the tips i've seen in the server

[tidal marsh]

Where do i complain if my order gets declined but i didn't get my payment back

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[feral bison]

Always stuck at 99% loading screen now for like 3 days, is there a fix for this?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[heavy prism]

I’m unsure if this is a wider problem or just a me problem, when I try to use a fishing rod my character will get frozen in that spot. I end up having to hard reset the game so it’s made fishing near impossible.

[woven hemlock]

are you playing on pc?

[heavy prism]

Yes, PC threw steam

[woven hemlock]

Help! My character is frozen (after using the fishing rod)!

Please look for any controllers currently connected, and unplug/fully disconnect them! This can include Bluetooth devices like headsets/Logitech devices (and sometimes keyboards). The game is not controller-supported, which can cause this glitch

[heavy prism]

My controller being plugged in can cause this? Good to know, thank you!!

[woven hemlock]

yup, a player theorized it's because the devs started working on controller support but didn't complete it, so the leftover code is affecting things

[trail tinsel]

Help pls! It won't let me get rewards

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[tidal marsh]

Is this website legit or did i just get scam
https://heartopia.xd.com/us/

I'm just worried that's all

[woven hemlock]

it's the legit website, but a lot of people have had trouble topping up through it. double check to make sure you topped up in the correct server

[tidal marsh]

Thanks

[dawn veldt]

how can i get premuim hobby tickets it doesnt appears in the dg

[steady beacon]

I was not allowed to chat in the MLP America Badge Trading Server, but I can chat in America 2 Badge Trading, could someone help me out please?

[tame nimbus]

Help cant plant
it keep saying overlaps

[woven hemlock]

they appear starting at DG level 50

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[woven hemlock]

is there a grape plant already in that planter?

[tame nimbus]

Empty planter
i already store and put it back

So its 100% empty planter

[woven hemlock]

it might still be detecting the old plant, switching towns usually clears most glitches

[tame nimbus]

Didnt work sir i try switch town just now

[woven hemlock]

not a sir o7 does the same error show up if you try a different seed

[tame nimbus]

Yes

It still said overlap

[tame nimbus]

My bad🫣

[woven hemlock]

is it just those three planters that don't work?

[tame nimbus]

Yes

Idk actually its happend just now

I can plant on other planter but not that 3

[crystal hazel]

will this reward ever be available again?

[woven hemlock]

try moving those three planters to a different location

[woven hemlock]

do you mean the stars?

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[crystal hazel]

thank youuuu

[subtle iron]

Does anyone know how to fix negative red heart diamonds? It’s limiting my game play by a lot 🙁

[woven hemlock]

if it was because of a refund, the only way is to top up to cover the amount deducted

[hot vale]

I went to select the spike badge for the total energy contributed reward in the MLP event but forgot what one I needed so I canceled it to go check before selecting but now it has the little checkmark and I can not get the badge 🥺 help?

[tame nimbus]

I try that but didnt work

[woven hemlock]

check your backpack + mailbox for the purple box

[woven hemlock]

are you sure there aren't any grapes on it? because sometimes the game glitches and doesn't show the plant there when there actually is

[hot vale]

Oh! Found it 😁 Thank you 😊

[tame nimbus]

I try picking up the planter and it allow me without any warning

[woven hemlock]

Can you check to make sure your cursor is pointing in the right direction? When you’re planting on an empty space, it should be lit up with a yellow line, but I don’t see that when I look at your screenshot

[tame nimbus]

What should i do then?

[woven hemlock]

try clicking repair files in the start screen, if you're playing on steam, i think steam also has a button to verify integrity of game files? not sure what that one does, but repair files in the game might help fix the issue. if it doesn't, try doing a full reinstall

[tame nimbus]

I plant that at steam
And then i move to phone

Both dont work

[woven hemlock]

it's because your game itself is corrupted, so moving to a different device won't change much. bugs can transfer to other devices

[tame nimbus]

I see

[woven hemlock]

try repair files first on the device the issue first happened on

[grave abyss]

This game is getting of control with glitches

[woven hemlock]

the pc version has always had a lot of bugs and glitches

[grave abyss]

I’m not on pc

In frustrated

[woven hemlock]

what bug are you encountering

[tame nimbus]

Can i just repair on other device?

[grave abyss]

If ya kno that ya have glitches with stars

[tame nimbus]

Its in my work pc and i am back home already

[grave abyss]

Stopppp putting everything to purchase with stars

[woven hemlock]

can try one first, if it doesnt work, try the other.

[grave abyss]

Makes nooo sense

[woven hemlock]

what star glitch are you talking about?

i havent heard anything about stars being glitched, other than the reward being unclaimable

[grave abyss]

I can’t collect the star they owe me

[woven hemlock]

will have to wait until you next use that device to try there then, if it doesnt work on mobile

[grave abyss]

And all my task are done

[woven hemlock]

there are other ways to earn stars, not just from that one

[grave abyss]

They aren’t coming out with new ones

[woven hemlock]

its not a glitch with the stars themselves

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[grave abyss]

Well all the bubbles are coins

[woven hemlock]

some pink bubbles are stars

[grave abyss]

Barely

[woven hemlock]

you also get stars from other collections, from event rewards, etc

the items you buy with stars are not going to stop being stars just because one collection reward is unclaimable

[grave abyss]

Right now I’m only getting 20 stars

Why put items in stars ???

Why not leave them in coins ?

[woven hemlock]

filling out hobby collections all grant star rewards at certain milestones

scarcity

[grave abyss]

Super annoying when u star are not that easy

And you have 30 owed to u

[woven hemlock]

most games have the easy to earn currency and a harder to earn currency

[grave abyss]

Hobby’s are done

[woven hemlock]

you can pressure the devs to fix it faster by sending them a ticket through their support center

they dont look here

[grave abyss]

They should

It’s technical support

🙄

[woven hemlock]

this is written in the channel description

if you want technical support from a staff, do it through their support center

[celest lotus]

i've been looking around and can't seem to find anyone else that has this issue, all my guides/tutorials are always just grey boxes, if anyone knows a fix it would be greatly appreciated

[abstract plover]

does the furniture store glitch sometimes? because i definitely had a restaurant table recipe in my shop and now its replaced with a rattan cat bed..

[stone imp]

I am having the same issue

[normal elk]

its been stuck for like...a week

[woven hemlock]

Longer than a week

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed
@normal elk @stone imp

[woven hemlock]

i havent heard a lot of people encountering this issue, check your backpack / warehouse / mailbox for the recipe?

[abstract plover]

i didnt buy the recipe thats the issue

its just not there anymore

[vestal plover]

Sooo i don't know if this is discord technical help or just Heartopia. But anyone know why I got a warning when this is the first message I've sent in this particular channel for days?

[woven hemlock]

Oh, you mean the recipe changed while it was in the shop? Did the server reset time happen between the times you looked?

[woven hemlock]

It’s because the bot detects when posts repeat the same words over and over, as it thinks its spam

[dusty tangle]

The bot will automatically warn you when anything is repeated 4x in your message. So for you, it’s “ Rainbow Flower “ which was repeated 4x.

[woven hemlock]

So it’s detecting the repeated use of nebula/shining/etc

[abstract plover]

nah this was like an hour after server reset already, i logged in on mobile and saw it was there and decided to switch over to my computer and now it's a rattan cat bed instead of the recipe

[woven hemlock]

If u switch back to ur phone, what shows in that spot?

[sturdy walrus]

Why can't I send messages in the Global trading thread?

[vestal plover]

I see the same formatting for others, but I guess I did one too many lol. Thanks for letting me know! @woven hemlock @dusty tangle

For anyone searching like I did, apparently the cut-off is 3x. You can repeat the name you're looking for 3x but 4x is a cardinal sin

[abstract plover]

testin that now

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[abstract plover]

also got replaced w rattan cat bed now

[pearl valley]

Hel9

I need help

[dusty tangle]

Have you tried repairing your game files ? You can do this by going to the login screen and pressing the button with a wrench on it called Repair.

[pearl valley]

Ive recharge the pinguin one

My money is cuted down but googleplay cancel it but no refund

What should i do 😭

I try tapping on the page once more but still nothing

[tall girder]

Helpp why my ping is high

[pearl valley]

Is there any admin i can ask 😭

[tall girder]

It happen since 7pm

[woven hemlock]

I do remember hearing some ppl talk abt the shops changing in the middle of the day, but i havent seen it happen myself. I don’t think it’s supposed to happen either, so if you happen to have screenshots of it, you could open a ticket with their support center to check with then / to let them know its happening

Its possible that the restaurant table recipe was s display glitch that fixed itself when you went back to the shop, do you happen to remember what was in that spot yesterday?

[abstract plover]

thank you i appreciate it, unfortunately this is the one time i didnt screenshot my shop 😭 i believe yesterday it was the kitty bed recipe which i did buy yesterday

[pearl valley]

Im crying,,,

[dusty tangle]

For transaction issues please reach out to Customer Support in-game. They will help you and let you know what to do.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[woven hemlock]

hopefully the restaurant recipe comes back for u soon!

[marble mason]

Help i got stuck

I cant go anywhere

[dusty tangle]

This often happens as a result of the game’s optimization and how it needs to be improved still. Some quick fixes you can try to have a smoother gaming experience would be the following ..

[marble mason]

How?

[woven hemlock]

where are you?

try going to watch >> settings >> reset position first

If that doesnt work, try switching towns to reset your position

If that doesnt work also (since they changed the code to put you in the same spot when you relog in on the same day), try switching to a friends town

if that also doesnt work, try asking a friend to host a tea party and invite you to it

[marble mason]

Cant

Still same

[woven hemlock]

did you try everything i listed already?

[pallid storm]

I have a bug that says my account is at -1060 hearts, I don't know why and because of it I can't plant, or place objects etc. What can I do ?

[tall girder]

Thankss it works

[celest lotus]

just tried and it's still just a grey screen

really weird

[dusty tangle]

Is this on Steam / TapTap or mobile phone ?

[celest lotus]

steam

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[dusty tangle]

For now, I would report it to Customer Support and try the game on a different device ( if it bothers you a lot ). Unfortunately Steam has the most bugs out of all the platforms.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[delicate heart]

I have obtained all the pieces but it wont let me claim reward its been like this for a week. I deleted the game then reinstalled logged out then logged back in nothings working.

[marble mason]

Yaa same

[woven hemlock]

Where did you get stuck, and how did you get there?

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support are already aware and there is nothing else we can do except wait for a fix to be provided to us by the developers.

[delicate heart]

Okay thank you so muchh I thought it was something I needed to do

[river talon]

My heartopia isn't working on my Ipad but works on my phone. I have deleted and reinstalled it yet it still doesn't work. Anyone experiencing the same issue?

[woven hemlock]

What error do you get when you try to play?

[cobalt bluff]

It won’t let me open it 🫠
I get to the selection page and then when I press claim, nothing happens and it’s still in my bag

[woven hemlock]

Can you check to see if your backpack and mailbox are full?

[marble mason]

There i got stuck at there

[cobalt bluff]

Lol i forgot im making a new house so everything is in inventory, thank you!

[bold bear]

you can go to options in the menu and reset position

[west coral]

Hello, today I noticed that some of my pony batches are missing and I did not give them away (you can't if you only have one). How do I make a ticket?

[marble mason]

Still same bro

[bold bear]

after restart game also still same?

[marble mason]

Yea

[woven hemlock]

The only method that worked for another player who got stuck in a similar place is forced teleportation to a new town. So ask a friend to join a different town from you, then have them open a tea party and invite you to it. When you accept the invitation, it should teleport you to your house in the new town

[marble stag]

Why won’t he show the limited time shop?

[woven hemlock]

It’s not the shop time anymore. Need to wait for new limited shop

[rose pond]

could someone tell me what do i do, trying to log in but it showed this

[marble mason]

Im already try that,and yeaa nothing

[marble stag]

It’s showing on my pc though. But not on iPad. Odd

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[river talon]

It loads until the landing screen but when I press start, it does not proceed

[rose pond]

okay thx a lot

[dusty tangle]

Usually when items are missing, the three places you would want to check are the following ..

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[woven hemlock]

Can you show from your pc?

[woven hemlock]

what happens when you accept the invitation?

[marble mason]

Nothing

My screen still same

[woven hemlock]

You dont get sent to a new town?

[marble stag]

Well basically the acorn store. I don’t see it on iPad but my pc shows it

[glad cove]

its been doing this for days ive never reported about it but it wont let me recieve this gift

[robust ether]

I have the same issue!

[strange turtle]

I never received the ice skating floor but have done everything that i was suppose to do!

[woven hemlock]

the shop the collector has, right? there was also a red gem outfit that someone’s friend could see on pc but they couldnt see on mobile, unsure id its a bug. but afaik, the collectors shop eventually closes

[marble mason]

Ahhhh thank you, i can move again rn

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[spark hull]

I can't send message in mlp trading server

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[glad cove]

thank you so much

[woven hemlock]

can you confirm in your building materials in build mode that it isnt there?

[wheat yarrow]

Word I was literally about to post about this

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[strange turtle]

Yes one sec i make a picture

[spark hull]

thank you for the answer

[robust frost]

My friend give me a ticket for the event pass , i can give to someone or my other account?pls i wanna give for my another account

[woven hemlock]

Not sure, i think you can only return it, not regift it

[rustic merlin]

Hi! Does anyone know how to fix this? I restarted the game many times but this still pops up

[strange turtle]

As you can see i go to my materials and i heard its suppose to be under other, my friends showed me but i dont have it

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[rustic merlin]

Ty!

[robust frost]

How can i return?

[woven hemlock]

Did you complete all your quests? Iirc I got it as a reward from the ice skating guy after doing the introduction quest to the ice skating dream

[strange turtle]

Wait hm, i not done much with the ice skating guy

Let me walk to him to see if he has something xD

[woven hemlock]

When you click on the item in your inventory, I think one of the buttons is for returning the item, but I’ve never returned a gift so I’m not sure

[woven hemlock]

If you have dreams unlocked, he should give you an introduction quest for ice skating. If you don’t have dreams unlocked, you probably won’t see it yet

[robust frost]

Just have use ite

[strange turtle]

Ehm u mean this and I am a nub? XD

[woven hemlock]

Yes, that

Yay!

[strange turtle]

Hahahhaaha

Tysm

[woven hemlock]

Np

[woven hemlock]

Can you show the item card so that I can see what you’re seeing?

[strange turtle]

Hihi

😄

[woven hemlock]

Yayyyyyy

[robust frost]

oh sorry its im portuguese

wiat

wait

[woven hemlock]

haha its ok, I can understand the vibes

[robust frost]

Sorry for the wait

[woven hemlock]

Haha no worries
Unfortunately I havent tried returning a gift, I only heard from others that they’ve done it so I know it’s possible. You could try the shop to see if it’s possible to send it back using the gift option there, since it’s already in your inventory, but I don’t know if that works. You’ll need to buy wrapping paper to send a gift

[topaz talon]

Help

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[robust frost]

I have the paper but when i will send for somemone no show the ticket

[woven hemlock]

Not sure then, can try asking in #gameplay-help to see if anyone knows how to return a gift. Sorry I couldn’t help more 😔

[robust frost]

ok thanks so much for the help

[vast hazel]

why i didn't unlock the white daisy in the collection?

[dark path]

It keeps charging me 30.98 with any purchase i make. Is there an email I can contact besides the in game ticket. I love the game but i cant keep paying 30.98 for it everytime i want to make a 5 dollar purchase. It has done it once but it keeps trying

[glossy ether]

Hello, I went to select my rare badge from the box and my game froze before I could collect it causing me to not receive the badge at all

[dusty tangle]

It says that you own 1 currently. Can you check the following three places for that box ?

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[mossy pendant]

Is any one else having a pet glitch issue where you cant get to your stove while cooking? Can we confine them somehow😩

[crimson jolt]

Hey - how can I get in touch with the game devs? I bought this item in colours matching the rest of the set but for some reason when I put it in my home storage it changed colour????? I want the original back 😭😭

[dusty tangle]

For transaction issues, the only possible place to contact anyone would be via the ticket system in-game to reach Customer Support.

What I know is that sometimes purchases get bundled and charged at a later date. For example, I use Apple and recently got charged an amount for purchases I made weeks ago. Maybe going back and checking with the site where you made your payment will also bring some clarity ?

[woven hemlock]

Did you pick a white daisy? Can’t just be grown, needs to be picked

[woven hemlock]

Check your backpack and mailbox for the purple box

[vast hazel]

yeah picked

[woven hemlock]

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you

• try putting your stoves in a different part of your house they don't normally go to
• try feeding them/play/pet them to full so they don't bother you as much
• try putting your stoves on the second floor of your house
• try putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• try putting a fence around your stoves

[proud ingot]

fallingwish has been warned

Reason: Duplicated text

[woven hemlock]

shhhh meowbot

[full tulip]

errr I unlocked a souvenir box for the My Little Pony event but it didn’t give me a badge from it? This was my 3rd/Final box as well. RIP

[woven hemlock]

Check your backpack and mailbox for the purple box or the badge you selected

[full tulip]

bless you. it was in my backpack

[glossy ether]

@dusty tangle Checked my backpack, mailbox and storage and still not seeing a third rare badge anywhere and not seeing it being counted for either

Update: I found it, I was looking for the badge and not the purple box. THANK YOU!

[sharp mason]

my lights were on but it doesnt light up the place, help

[tranquil nexus]

does anyone know why i can’t post in the mlp trading forum

[woven hemlock]

Did you already have red daisies unlocked in the collection? All flower colors are grouped under one item, because the different colors are equivalent to different star versions. Red and and white daisies are both 1-star daisies, so they won’t create separate entries in the collection

^ mr beast is here again and has a question abt the game oh they nabbed him

jailed

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[silver cliff]

Can anyone help me plz 🙏 I love mylittlepony I giveaway badge double and free food 🙏 sadly I may not get car mylittlepony because my card was block by my parents 😭 I didn't know-

[sharp mason]

up

[glossy ether]

THANK YOU, I found it. I was looking for the badge itself and not the purple box at first 😊

[dusty tangle]

I was about to say xD yes the purple box was needed before the badge.

[sharp mason]

can someone help me because my lights were on, but it doesnt light up the whole place

[dusty tangle]

If you’re looking to trade badges, please visit #1474630074291458168

[silver cliff]

I'm new I may don't know how it worked

Thanks for tell me I check there now

[woven hemlock]

Check your graphics settings, you may have lowered something that affects light rendering

[woven hemlock]

Do other lights work as expected?

[spare bloom]

I am unable to use text chat when pressing the enter key, it doesn't bring up the box. I have to click on first and type in the pop-up 🙁

[vast hazel]

ohhh okay, yeah i have the red one

[woven hemlock]

Try this

[spare bloom]

i just did that too

hm

emotes are fine just cant type

[sharp mason]

slr, It worked now thank u so much! I changed the graphics to ultra and reset the game

[woven hemlock]

You’re able to type if you manually click the box, but can’t use the keyboard shortcut to bring it up on its own?

[spare bloom]

the keyboard shortcut doesnt work and clicking the chat bubble in the corner doesnt bring up the panel. Only way for me to type is when someone types and i click on their bubble to bring up the panel

[fair wadi]

Hello,Has anyone been able to fix this?,I haven't played all day 🙁

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[woven hemlock]

Hmmm. I dont know what the game looks like from PC version, since I play from mobile myself. Do all of your other shortcuts work as expected? Just the chat?

[spare bloom]

Yeah everything else works good just cant access chat

[fair wadi]

Thank you so much 🫶🫶

[woven hemlock]

That’s unfortunate, the full reinstall worked for others with the same problem so far. Do you have any controllers plugged in that could be interfering with the connection, could also be Bluetooth, Logitech, etc, it’s not the usual glitch I associate with controllers but might as well ask to rule it out.

@spare bloom

[spare bloom]

Ill investigate on that front

[empty warren]

Is there anyone who knows how to fix this issue? I can't claim my stars even though I completed the set

[spare bloom]

I appreciate you talking with me @woven hemlock about it 🙏

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[civic loom]

Thank you !

[empty warren]

thank you so much!

[arctic folio]

anyone having a login time out issue - i have tried repairing - logging in and out - but it still wont load up the start button for me to get in the game and tells me (Login Timed Out)

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[arctic folio]

THIS WORKED!!

THANK YOU!!!

[tranquil nexus]

thank u sm for your help!

[fallen vault]

does anyone know how to toggle between selection and regular modes for the inventory? i've been struggling planting seeds since it'll keep selecting the items to be moved to the warehouse

[rustic merlin]

Also worked for me but when i switched back to the wifi that i was having this issue, it happened again :c

[gray ether]

does anyone know why i cant type to publish the book
ive tried moving servers and logging out/in again, even waited a few days to start retrying

[rustic merlin]

And i didn't know that others would be having the same issue, it's the game bugged or something? This hasn't happened to me before

[dusty tangle]

Basically long-pressing or holding down on an item will automatically select it to start sending it and other items to your storage. It can be a little sensitive at times so don’t be surprised if you tap it once and it thinks you’re trying to send items to the storage.

[dusty tangle]

Have you tried pressing in the box area and typing ? The cursor is invisible but should still allow you to type.

[fallen vault]

thank you! i did just figure that out now but i'm glad the sensitivity issue isn't just happening to me

[gray ether]

well now i feel a little silly 😅 thank you!

[dusty tangle]

The whole “ Login Timed Out “ issue has been around as a bug for months ( since the first beta test in November ). I’m personally not sure what triggers it or why it only happens to some players and not others. If you want to stay on your WiFi I recommend using a VPN ( everyone with this issue is using Proton which is free and easy to use ).

[safe heron]

this isn’t necessarily heartopia that i need help with but why isn’t it letting me send anything in the trading forum??

[gray ether]

that chat is full, there should be a second one, try that

[safe heron]

heh shanks oopsie

[covert pier]

Please make it easy with item hobby. It hard for DG 30+

Because we have average level hobby

for developer

[versed flicker]

Guys i tried the gourmet diplomat achievement but it didnt give the badge. Do drinks count or reset the counter and should all 100 meals must be the same?

[dusty tangle]

For all questions about the game, can you please ask at #gameplay-help . There’s a lot of more active helpers there who might know.

[hushed dagger]

I cant type in the trading threads telling me a clyde message pop up

[dusty tangle]

That’s normal. Basically the thread is full and you need to use a different thread now.

So when you go back to #1474630074291458168 try to find a different thread for your server ( Global, America, SEA & etc. ).

[hushed dagger]

Ah okay I was confused

[dawn ferry]

Hello! Has anyone encountered a bug in Bob's shop where you purchased an item but upon going back, it changed into a different one and the purchased one is now gone from the collection?

Sorry I'm not sure if this is a known bug, but I bought a recipe (Honey Separator) this morning and then I came back to the shop just now and it changed to a minimalist bed and the recipe I bought is now gone from my collection 🥹 (also sorry if this is the wrong channel for this!)

[carmine bone]

Glitch can’t receive these completion stars on mobile or pc

For that set

[dusty tangle]

This is a known bug that everyone is experiencing. Customer Support is aware of this bug and there is nothing else we can do now except wait for a fix from the developers.

[carmine bone]

Ah ok! Good customer support knows! Ty!:)

[dusty tangle]

More and more players are reporting this happening, yes. Since this is becoming more common by the day, I would highly recommend you reach out to Customer Support because this bug should be looked into as soon as possible.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[dawn ferry]

Glad I wasn't hallucinating! Thank you so much! I will report this to Customer Support 🙂

[mossy relic]

ive tried resetting my game, logging out, repairing it.. nothings helped. i finished and creafted all the winter frost items and am supposed to get the 30 stars but it won't let me actually recieve the stars. i press on it and it just shows the star info and how many i have, but the gift icon showing i need to claim it is still there. its been a week

[gusty gyro]

Bubble I can’t get to 😭

[mossy relic]

sorry i didnt know this was a known glitch

[dusty tangle]

It’s okay ! Yes, we’re all just waiting now for the developers to fix this for us so we can all claim it.

[dusty tangle]

Can you take a screenshot and send the picture here ? I can’t open that file.

@cunning plover For “ Login Timed Out “ ..

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[cunning plover]

It's currently 1 am in where I live and I've alr tried logging in early afternoon but it shows the same text on the pic that I provided. So, I decided to reinstall and try this evening but it still shows the same problem.

my bad

[dusty tangle]

It’s okay !

[rich maple]

Hello, I'm having trouble logging into the game, I'm always stuck on the sign in option everytime I try to sign up, I have done this with both the official PC version and Steam since I heard Steam version has the most bugs

but im still stuck even on the official PC Version and Im at a loss

[dusty tangle]

Are you seeing the page that says “ login successful “ and then when you go back to the game it’s still on the login screen ?

Or is it a different issue ?

[rich maple]

yes

[rustic merlin]

Tysm ♡

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

[rich maple]

It says login in successful

OOOH ok thx

[rich maple]

Thank u! it works now!

[cunning plover]

It finally works, thank youuu

[tender light]

I just unlocked the final gift box for the mlp rewards to select the spike badge. It won’t let me select anything and now I can’t open the box.

[dusty tangle]

Can you look for the purple box in the following three places and then open it up ?

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[tender light]

I will now check one moment

[tender light]

It was in my storage at home Tyy

[rich solar]

Guys, help. I can’t start the game on TapTap. It’s always stuck at 100% while extracting files, then it crashes

[dusty tangle]

Can you try some / all of these troubleshooting steps ? Some have worked for some players ( ex: only restarting their device ) while other players had to go all the way down the list to using a VPN ( Proton for example ).

[rich solar]

I’ve tried restarting my laptop and changing the Wi-Fi, but it doesn’t work.

[dusty tangle]

Can you try some other things from the list then ?

[rich solar]

im trying

[dusty tangle]

It’s okay, take your time. I think what might solve the issue is using the last option using a VPN. Proton is free and almost everyone with issues are using it here.

[echo estuary]

Is there a way I can update my postbox thing in game

[dusty tangle]

What do you mean update ? Change the look of your mailbox ?

[echo estuary]

To something like this

[echo estuary]

Yea

[dusty tangle]

That’s a special reward that can only be obtained by spending a lot of money. At least 1000 $ I believe.

Other than that, you’ll be getting another mailbox skin at D.G. Level 26. Are you that level ?

[echo estuary]

Nope 😭😭

[dusty tangle]

Once you get to that level, you’ll see a new option ( when you go to your mailbox ) to change your mailbox skin. It’ll be this button right here ( one sec, getting a screenshot )

[echo estuary]

Thank you so much ☺️

[hoary grove]

Hey uhm. How do you get… Off of this situation (under a building)

Nevermind, I found a way out

[sinful raptor]

not sure if this is the right chat BUUUT im trying to fish and everytime i pull out my rod my game bugs and i cannot move... am i just doing something wrong?

[keen mango]

is there a way to stop pets from glitching?? i was taking my cat out and somehow glitched under the map

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game

[dusty tangle]

There isn’t a way to stop pets from glitching unfortunately. The developers need to fix this issue.

What you can do for now is change towns manually to see if it will reset your pet’s position.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[warped quail]

Guys, my spacebar is sometimes not working in the game anymore (out of nowhere) pleasseeee help me with that, I have to restart the game 3-4x a day because of this

[molten prairie]

This just happened to me today. I am absolutely pissed about it. Cuz I know I did not make the charge, and now Im blocked on almost everything with negative hearts. Like what? Ive already spent over $80 on this game. Contacted customer service just now, but who knows. Might have to delete and stop playing the game at this point. Ill go back to palia.

[wise abyss]

I'm trying to type inb the global server for mlp and its saying i'm not in the same server even though i am as i can message to the other global server for the badges

[ornate hawk]

How to check which google account is connected to my game id it didn't even let me choose when I made .

And also
How to switch different accounts in this game too i couldn't find Any option to changing account

[obtuse frost]

Has there been any word about fixing the pets interfering with cooking? I just wasted 20 strawberries because my cat kept walking back and forth between my stoves. 🤦🏼‍♀️ strawberries take hours to grow and it’s becoming frustrating.

[sinful raptor]

yes omg my controller was plugged in.. thankyou!!<3 works now!

[bitter meadow]

#technical-help puzzle won't puzzling it puzzled me out.

Hand me double sided tape pls 😂

[mystic flume]

#technical-help I haven’t been able to redeem my stars have re-installed and verified my game files again and no luck! Please help!

[echo mortar]

My heartopia wont open i got stuck on extracting data and it will auto restart

[echo mortar]

Auto close i mean

[sly sky]

It says I don't have permission to type in the mlp trading form?

[sterile mesa]

The form might be full, each Discord thread has a max amount of 1000 members. Have you tried messaging in other threads?

[spring plank]

I hope someone can help… I’m trying to get my stars from collecting furniture sets but it won’t work, I have managed to collect them from other achievements it’s just the winter snowscape set that won’t collect, very annoying… I have reset game and server and had this issue for the past week or so.

[waxen stream]

It’s general bug i think ,i can’t as well

[crude herald]

not sure if this is the right channel to ask, but any idea why it wont let me message in the mlp trading forum?

[gleaming cove]

Guys i got given badges that i already have but they won't appear in my inventory, so i can't give them back

(I placed none at my house)

All good nvm, i did not know i have to take them in my mails !

[wary stream]

is anybody else experiencing high ping on mobile? my connection is fine & my ping is normal on other games but i have random spikes in heartopia :( i cant play the game bcz of how laggy it is & delayed. its gone up to like 20-30k randomly

i dontknow how to fix it and if its a server issue or what

[umbral ocean]

Can’t collect reward?

[valid flume]

Hello, please, I need help. I'm on the hidden quest where you buy several instruments, and I gave Bob what he needed to repair the speaker, but instead of giving me the blueprint to build a speaker, he told me he would call me back when he had finished repairing the speaker. He never called me back. I think it's a bug, and I wanted the speaker so badly that I don't know what to do.

[zealous pike]

a known bug unfortunately, unsure when a fix is coming

[woven hemlock]

Use the trash can icon on the right to put back any loose puzzle pieces — that piece ypu’re trying to put there, doesn’t go there, which is why it isn’t snapping into place

[median notch]

Is there a way to turn on the translator for all conversations? I know if i go to a coffee spot I can turn it on and it will stay on for the rest of the time that i play. But as soon as I log off or change worlds it resets back to off.

[vital viper]

My game is lagging a lot today; it's even closed on its own a few times. Is this a problem on my end or with the game itself? It suddenly starts lagging, and then I get an error message saying the file is no longer responding

[woven hemlock]

They don’t really tell us when they’ll fix bugs ahead of time, except for when they post the #patch-notes right before maintenance. I think they do go in to fix little things here and there though. In the meantime:

Help! My pets keep walking in the way of my stove, I'm burning all my food!

Pets are all very unique, so tips that work for some people don't work for everyone. My pets never get in the way of my stoves, for example. If you have a clingy pet, they will more naturally follow you around regardless, and try to get your attention by moving in front of you. Or try:

• putting your stoves in a different part of your house they don't normally go to
• feeding them/play/pet them to full so they don't bother you as much
• putting your stoves on the second floor of your house
• putting your stoves on a table so that they're elevated off the ground (pets can walk through furniture, this is intended)
• building a fence around your stoves

[woven hemlock]

There’s no way to check from the client side, but presumably it’s whichever email was active and connected to the browser you logged in from, if you logged in through a browser.

You can email customer support to confirm, but they don’t do switches

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[snow cedar]

Its been 3 days since ive been able to click and interact with my cat. any ideas on how i can rectify this? as now i have a daily quest which i cant complete

[woven hemlock]

I saw someone advise to use the jump button manually first to temporarily fix the space bar, it should work after that. Apparently it happens if you switch tabs too often

[wise abyss]

okay thank you

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[crude herald]

much appreciated, i was unaware of this limitation of discord 🙂

[solar slate]

dawg its been weeks and youve been giving the same copy and paste response

[woven hemlock]

Unfortunately I am just a player not a staff

Send a ticket to their support center to pressure them to fix it faster plz

[cunning bluff]

How do we send a ticket? I've completed a collection but it won't let me claim the reward?

Nevermind someone addressed it above. Haha.

[umbral ocean]

Aw man ty

[kind quarry]

Anyone having weird FPS issues? My ping is between 11-14 but my FPS has been wavering between 1(!!) and 60 today with no real change in character position.

[feral vine]

I claimed the “Spikes pride” badge from the 3rd rare badge collection, but I do not have it showing as collected. ID: 43n27r7j if it helps!

[gritty vale]

Hii! I don't know where to ask, as I don't see any chats about the server itself, but I can't send messages in some of the chat forums :(

[woven hemlock]

#gameplay-help

[woven hemlock]

You have to manually enable it for every person you talk to, as far as I’m aware of. Some people reported that the translation stopped working for them, so I think there’s also a limitation on translations in general

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[kind quarry]

Hi my ping is actually great (11) the problem is my FPS is not (also 11) when my ping is excellent.

[woven hemlock]

Check your mailbox for a badge or purple box. If it isn’t there and you can see it in your backpack / warehouse, switch towns / reload the game as sometimes there’s a visual bug with displaying badges

[vital viper]

My problem isn't logging in. I can log in, but the moment I'm inside and walking around, the game starts lagging and closes on it's own

[woven hemlock]

Oh I misread FPS as ping, my bad

Try this tip from another player:

[median notch]

Thank you!

[feral vine]

Found it thank you!

[woven hemlock]

There are multiple things that can cause this, one of which can be the game’s ability to find your network connection, because it isn’t optimized well. Do you see high ping when you experience the lag?

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[vital viper]

No, there's no high ping. I've tried to find out if it's my PC or something, but I can't find anything. Everything's working fine on my end

[glass cloak]

hi i cant sign up even tho it says "login succeded" i go back to game and it still keeps asking to sign up

[woven hemlock]

Try lowering your graphics settings if you haven’t already

[woven hemlock]

Help! I logged in through the browser, but it’s not logging me in in the game.

Check your browser to see if your location is turned on + if you have popups enabled! You can also setting a different browser as default — Google Chrome seems to have worked for a lot of people, since it automatically signs you in to a Google account, but it depends on what email service you’re trying to use

[void lion]

I can’t claim all of these as I should be able to. Also, my game is extremely glitchy lately like it’s not showing people’s picture anymore. It’ll kick me out randomly. I’ve tried uninstalling and reinstalling like I’ve tried all the things I know to do.

[glass cloak]

anyone knows why wont the game load for me? my internet is perfectly fine and i tried restarting and turning off my internet and turning it on again

[woven hemlock]

RE: collection reward:

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

Unsure about the pictures not loading

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[kind quarry]

It turns out my graphics card drivers were updating in the background ._____. Thanks fam

[vital viper]

It was the game, I reinstalled it and it's working now. But thank you very much for helping:)

[woven hemlock]

Tbh it is usually always the game, their optimization isn’t great. Glad you got it working

[amber cedar]

Honestly, what is wrong with the Frostspore Fishing event? I thought the bugs were fixed.

1. It lags like crazy when there's a shoal triggered
2. You use a Mermaid fin, throw your fishing line and the fish don't come towards it. You then have to move your fishing line aim closer?! This doesn't happen at the normal Fishing events with Bill
3. The fish legit take about 10 seconds longer to bite on your line compared to Bill's fishing events
   <>

[woven hemlock]

They fixed “abnormal trigger probability” in the frostpore fishing hidden phase, not necessarily all bugs related to it

The fishing event does tend to lag more than the regular fishing, probably since it’s an open join rather than closed like the regular fishing (my guess, not confirmed) but it sounds like in general your game is lagging — you can try lowering your graphics settings / doing a reinstall to see if that helps with the lag in the fishing event

[lunar siren]

i did the quest for the peguin oven and it glitched an now i dont have it

[woven hemlock]

Do you mean you’re missing the recipe? The quest gives you the recipe to make the penguin stove, not the stove itself

[lunar siren]

yea the recipe is not there

[junior roost]

which setting increases render distance?

[woven hemlock]

Can you check your mailbox, backpack, and warehouse for an unlearned recipe?

[lunar siren]

u figured it out my bag was ful...\

[strong haven]

fix fish spots plz. don't see a bug channel to post

[dire pike]

I was informed there was a rebate for money spent during the.. what was it, early access? Is that actually a thing or

[twilit gorge]

Hello Ive been asking u guys for three days and no response yet!!! I cant login to the game w my pc i tried to delete it and use different browsers it didnt work please please if someone knows what the issue please helppp its been three days the game works fine on m

⭕️⭕️⭕️⭕️⭕️⭕️⭕️

[woven hemlock]

If nobody has responded, it means nobody knows a fix for it

The people in this channels are players like yourself

[twilit gorge]

Same w me 😣😣

[twilit gorge]

حسبي الله يشيخ

[woven hemlock]

Try this:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[glass cloak]

vpn helped btw

[kind juniper]

hihi for some reason im struggling to claim these wishing stars on both mobile and PC 😂
is there anything I should try to fix this issue?

[lilac spade]

hello anyone else experiencing drop in fps today? was working smoothly for me the past few days til today

[kind juniper]

whenever i click on them, it just gives me info about wishing stars instead of letting me claim them ; v ;

[eager trail]

I’m having the same exact issue

[toxic salmon]

Same

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Are you playing on pc?

[twilit gorge]

Thx!

[lilac spade]

yes thank you let me check this

wait where do i find this

xD

[mossy whale]

just wondering if more support for pc/controller (bluetooth for mobile users) is in the works here soon! my partner and i mainly play on steam since we arent really mobile gamers and controllers dont really work on heartopia haha

[woven hemlock]

Might need to google it, since I don’t have a PC myself

[woven hemlock]

No official news from game staff as far as I know, you can send it to them through their support center as a suggestion so they know there’s demand for it

[lilac spade]

i did but nothing helpful on google

[mossy whale]

alr!! tysm!!

[lilac spade]

@night tide hi boss, where can i find that xdt.exe?

[vapid shore]

Attempting to feed a dog with a cat on my head on my Samsung Tab S10 FE froze the game

[hoary wedge]

It won't let me claim the reward stars for Special Furniture: Winter Snowscape. It's been like this for days 🥹

[noble sentinel]

im in the same boat 😭

[unborn pebble]

It's a known bug the devs are aware of, everyone is having that issue

[woven hemlock]

Try reloading/rebooting Heartopia to unfreeze yourself. If you can recreate the bug the same exact way (and even if you can't), report it to the support center

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

goodbye mr beast...

[regal remnant]

What happen when people water my plants ? they grow faster or something like that ?

[surreal merlin]

Help ??? What’s this when I try type I haven’t been talking ??

Is there a way contact heartopia

[woven hemlock]

it gives you a bonus, for flowers for example it increases the chances of crossbreeding. i don't remember what it does for crops, but #gameplay-help probably knows

[strong kettle]

YOU CAN GET MUTED???

[woven hemlock]

the game should have sent you a notification when you were muted, so check for any mail from them first in your mailbox (? idk where they send it to, but the other people's screenshots looked like it was a mailbox letter)

do you have a negative red heart balance?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[stuck badge]

it keeps saying login timed out

[jaunty crow]

use avpn

[idle willow]

So im not sure if this is a problem or what the call the On-Duty birds where bailey needs you to submit 10 winter bird info cards. I have been trying to do this quest for a while now and everyday it refreashes and i cant submit the 10 info cards. I am allowed to submit 5 a day sometimes 6 after that it says i cant do it. And then the next day its back to 0. Im not sure if anyones else is having this problem or if its a bug. But can someone help me on this??

[woven hemlock]

the quest is different from the regular bird submission, you don't use the bird submission dialogues for the quests.

first collect 10 cards in your backpack first, the quest then should ask you to go talk to Bailey J. a new quest-specific dialogue option will appear when you talk to her, it will be a different color than the regular bird submission dialogue. use that to submit all 10 cards

[next forum]

not sure where to ask this but i just tried posting in the mlp trading forum in one of the america server threads and it wouldnt let me post? no idea why

[willow flax]

how to fix this?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[next forum]

ty!

[willow flax]

ty :3

[idle willow]

ok ill try that thank you.

[dark badge]

Can't log in. Gwt log in time out. I have tried everything and still can't log in on pc

[woven hemlock]

have you tried all the tips here:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[mortal edge]

:/ my cat feeder disappeared when using blue prints.

[woven hemlock]

can you check your backpack, warehouse, and mailbox for the feeder

[mystic tree]

everytime i login theres a login timed out i cant even sign in at the game, definitely not my internet im doing fine with other games

[woven hemlock]

have you tried all the tips here:

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / I suddenly have high ping / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN (Proton VPN is used by a lot of players here)
• DNS (Warp 1.1.1.1 is recommended by one of the helpers here)
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[mortal edge]

yes i have and its not there

[woven hemlock]

do you mean that you have a feeder, applied a blueprint, and now you can't find it? or that you can't find the feeder in blueprint mode

[mystic tree]

its working fine in my pc since i have exitlag, but im trying to login in phone tried the rest, guess i need to dl vpn in phone

[dusky imp]

is it a bug , that my money bar says red instead of my money amount?

[woven hemlock]

if the other things don't work, VPN/DNS is your best option yeah. it's reliably fixed it for most other players who have this problem

[woven hemlock]

switching towns / reloading the game should fix it, it's a visual bug

[lilac valve]

hey so quick question my game was fine yesterday but now for some reason its not letting my have my screen actually fully fullscreen to my monitors size anymore? is there any way to fix that or am i just stuck now

because not gonna lie trying to play the game on my pc with these thick side bars is really making me frustrated

[woven hemlock]

please make space in your bag and mailbox

[willow flax]

also, is there a way i still can get the yellow egg? im missing that color aand idk how to get it

[woven hemlock]

Try switching between different screen resolutions and see if you can get it to reset?

[woven hemlock]

Yes, still available - forwarding the egg locations in a second so you can find the one you're missing