technical-help

[dusty cloud]

haven't had such issue and it haven't been reported much so i suppose it's your phone

[marble loom]

Does anyone know when will this be fixed?

[solar slate]

idk why the devs are ignoring ts it should be such an easy fix bro

[burnt chasm]

Recently , bought the whole set of furniture, but some of it was missing. Where can I find it? I want them back.😞

[solar slate]

check ur mail ur inventory might have been full :)

[burnt chasm]

Okay ill check it

[burnt chasm]

Not there either

[muted roost]

Omg it's been driving me crazy for days 😭

[ripe citrus]

Watch me brag.

[main hill]

When is this going to be fixed? 😭

[heady wind]

I have the same bug 🥲

[spiral mango]

same here too

[kind goblet]

i have tried everything what the heck do i do about this

[tribal nimbus]

for 3 days ive been unable to claim my rewards. I have tried on iphone, ipad and now pc

[junior saffron]

Hello. I need help with my friends DG Member level. We play together all the time (at the same time) and do daily request and all, but this Friday it seemed like there was a bug on her account since her Home Evaluation came on a Friday night instead of Saturday morning. That Saturday morning we were supposed to level up to Level 29, but she went back to 28. Is there any reason why this happened? Now she is behind 50 contribution medals.

America Server

[void axle]

yeah! it also happen to me. that cant be claimed. they seriously need to fix these bugs

also the stupid cat bugs have to be fix! its just really annoying, they keep missing, and the system said obstacles are on the way. ESPECIALLY WHEN WE ARE COOKING (WITH EXPENSIVE INGREDIENTS), ITS JUST ANNOYING. WE NEVER SUMMON THEM TO BE NEAR, AND IT JUST BECOME A HINDERANCE!!!!!! we cant move them , cant do anything about it

just so stupid

[quiet slate]

i also cant claim these for whatever reason

[delicate badger]

am in fishing event the game said am afk even tho am catching a fish

[queen tangle]

I see this has been sayd a milion times so I tought id wait.

But it's been like a week. Please fix this. I dont even care bout stars at this point the notification on the phone icon that isn't going away is driving me insane

[runic mortar]

Why cant i use the mlp trading forum? It keep saying i don't share a server with the user. I can't chat there

[dusty tangle]

When it says this, it basically means the thread is full ( the one you're trying to post in ).

You can either post in a different thread or let the moderators know so they can handle the situation.

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[runic mortar]

Thank you!

[novel hamlet]

what to do with my starfall shard? do i just sell it to albert jr?

[dusty tangle]

For an issue like this, it's best to have Customer Support in-game look into her account to verify things. Please tell your friend she can submit a ticket by doing the following ..

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[vivid flame]

You show me and you Heartopia pictures what you like post and I am doing drawing

[dusty tangle]

Those shards can be kept for the next time a meteor shower happens so you have them to trade to Doris for special furniture.

It's your choice if you want to sell them or keep accumulating them.

Also please ask game questions at #gameplay-help

[hushed dagger]

Ummmm is this a glitch i complete the first row what happen

[silent harbor]

I reset the game and turned off iPad but it still won’t let me collect

[errant nymph]

I accidentally bought currency for the wrong server. What should I do?

[prisma mango]

It’s a bug. Everyone has this bug right now, no one can collect, everyone is stuck with the little red dot notification. We can’t do anything about it until the devs fix it.

[opaque cedar]

I cant pet my cat

And its only this cat

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

there's no way to switch currency to another file at the moment from client side. for billing issues, you'll need to contact their customer support

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

try reloading / switching towns, should be a visual bug

[opaque cedar]

Tyy!

[woven hemlock]

preemptively putting this here

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[vast drum]

help I built my whole house saving and now this came up and everything is gone, I have restarted the game and repaired them but they still happen all the time

[formal raptor]

i cant seem to play the pc version even though ive played on mobile just fine a few minutes ago. restarted multiple times, still nothing

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[formal raptor]

it works now, thank you! just had to switch to a different wifi

[versed pecan]

I have the same problem!

I can't seem to use the latest redeem code even though it says it's good until 3/31/2026

[woven hemlock]

the claim limit =/= expiration date. expiration date = the longest amount of time the code will be available before it stops working on its own. claim limit = the maximum number of people that can claim the reward before it can't be used anymore. make sure you're copying the code correctly - if it still says reached claim limit, that means the maximum number of people have already claimed the rewards

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[hoary sparrow]

was wondering if there is an issue with the steam app, as it's not letting me login or giving me an error :/

[woven hemlock]

what do you see when you try to log in

[hoary sparrow]

when i open the app, it's just the login screen with the option's, google, Facebook or apple, when I tried logging with fb it doesn't work, when I try logging with google it still not working but it's not giving me any error's either, I'm just stuck on the login screen :/

[woven hemlock]

aha! can you check your browser's settings and make sure to enable pop-ups for the log in page

and then try again. may need to reboot the game / reboot your browser to make sure the change sticks

[hoary sparrow]

it didn't keep popping up something but I didn't know what it was

[austere crescent]

hii, anyone knows the gmail for contact for support?

[woven hemlock]

if you have pop ups disabled, nothing will pop up. need to enable pop ups / give them permission to pass through, otherwise heartopia doesn't get the return message that you successfully logged in

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hoary sparrow]

I will try when i get home again later

[plush depot]

I'm trying to complete the Heartopia Survey but the captcha keeps failing to verify me even though all i had to do is click a box

[woven hemlock]

try switching to a different network (eg WiFi -> LTE) or one of the other connection/network tips in the pinned post

not sure if that's the reason, but heartopia's optimization for network issues is Bad so i wouldnt be surprised if it is

[marsh steeple]

I had a problem when i claimed the piano . Theres no piano in mail , warehouse , solo build mode and in backpack. Pls fix i think its a bug.

[feral dragon]

Hi Devs, I have encountered this bug where I cant interact with my Cat, which is frustrating because I have to keep closing and opening the game again in order to be able to interact with it... fix this bug please, thank you, much appreciated ❤️

[fringe marsh]

Is anyone else from SEA experiencing very unstable ping? My connection speed is 500+ Mbps, but my ping keeps jumping from 30-ish to 3000.

[feral dragon]

Me too

[fringe marsh]

I don't know whether I should be relieved or not that I'm not the only one.

[lavish karma]

Help, I can't claim the reward for the snowscape. I have tried restarting the game, and still no luck.

[fringe marsh]

It's bugged, being fixed.

[lavish karma]

thank you i just seen the message above sorry but thank you for letting me know

[fringe marsh]

It's no problem.

[dusty cloud]

also happens to me sometimes. usually i just restart my phone or use a cleaner app and it helps. also just waiting is the best method that 100% works, for me those lag spikes last for ~a day but no more

[mighty halo]

I am having the 🥺 same issues. Can't publish book. And most of the time I can't interact with my cat except when I first log in. Only on my pc not the mobile app. It won't let me inter the information to do the publish same as the others are reporting.

[glad oracle]

@stoic tangle Il s'agit du support technique. Posez votre question ici afin qu'ils puissent mieux vous aider. C'est tout ce que je peux faire pour vous. Bonne chance.

[stoic tangle]

Merci

Bonjour j'ai un problème avec Heartopia quand je met réparer sur la mise à jour ca ne marche pas

[fringe marsh]

I guess enough Heartopia for today. Will try again tomorrow. I just want to finish my dress lol So simple, but can't finish it because of the ping issue.

[glad oracle]

@stoic tangle Si vous avez besoin d'aide supplémentaire, je vous ai joint l'adresse e-mail du jeu afin que vous puissiez leur envoyer votre réclamation pour obtenir une meilleure assistance. Encore une fois, je suis désolé de ne pas pouvoir vous aider davantage. [e-mail]

[stoic tangle]

D'accord très bien merci mais le jeu marche quand même ca nimpactera pas mon téléphone ?

[glad oracle]

Je ne sais malheureusement pas, car je ne suis pas un expert en technologie. Encore toutes mes excuses.

[dusty cloud]

-# one day that ping spike happened for me during rainbow day. i was so frustrated 😭😭😭

[summer wagon]

I play on global and the ping spike is so bad I cant cook since two weeks because it will just instant burn

[zenith wolf]

is this a bug? the pants description said its green but its not. it looks like light blue lol

ive been experiencing colour inaccurate since the 1st day i played (last week) and its frustrating

especially when i tried to paint my walls. picked grey but when i painted it, its purple

im playing on mobile btw

[torpid hornet]

I noticed with the paint on walls, it depends on the lighting/ how much light is in the area it’ll show differently

[quaint tulip]

Guys idk if anyone else has this problem but I can't feed or pet my cat, I walk up and there's no buttons? SHES STARVING PLEASE HELP

[dusty cloud]

PETS ISSUES
if your pets are stuck up in the sky or in the ground / you can't interact with them for no reason at all then enter build mode and then exit it. should help! it's a really common bug which is hopefully getting fixed soon by the developers
IF that didn't help:

• start a tea party and then cancel it
• change your town
• restart the game
• turn your wifi on and off
• go to the title screen and press the wrench button
  -# specially for stuck pets:
• enter build mode and move roof/wall your pet has been stuck in and then put it back
  alternatively you can wait for them to come down

! those are temporary fixes. if you have this issue again you'll have to redo it
-# made by shun

[quaint tulip]

Omg thank you

[fair forge]

I cant remove or sell this puzzle

[sinful flame]

@woeful lava

[crisp linden]

Hello guys , anyone know hot to fix the blue screen ? My friend can't join our session. Thank you in advance! Best regards Seth

[loud lava]

It won’t allow me to upgrade anything, am I missing a step?

[marsh summit]

Is anyone else having this problem where you can't claim the reward or is this just a me thing?

[nocturne lagoon]

No we all have this problem 😭

[prisma mango]

You’re missing 186 experience points in that hobby. You need to be at 200/200 XP (and the tokens) for that level to be able to level each hobby

[loud lava]

Ohhh, do I earn those by just doing the hobby?

[prisma mango]

Yes! Some hobby actions give more xp than others.

For cooking, for example, you just need to cook a lot of food

[loud lava]

Okay noted, thank you

[distant plover]

the rooftop length has a limit???

[thorny juniper]

Yes.

I gotta change my house now cause it looks weird af

[distant plover]

oi... guess i'll have to get creative

thank you

[fallow condor]

felt spending an hour building a house and then being like "AND how in the world do i roof this thing!?" LOVE the little courtyard in the front you've made though, thats absolutely mint!

[hearty pewter]

Individuals having issues with the Winter Furniture collection:

Report bugs in game. Watch, settings, account management, support center, headphones.

It says they have 21/21 but need 22

[thorny juniper]

Just gonna delete that whole lego house cause I love my garden.. 😔

[fallow condor]

!!! the stairs as a roof!? that's so smart!!
as a sims builder y'all be amazing me with the stuff I see you all come up with that looks so cool!

[zinc crow]

hi I have issue when using gmail login on android. I have played on pc at first but I also want to play it on my android tablet. When I use the gmail login, it straight go to create a new account with different ID. Is there any solution on this?

[thorny juniper]

I just copied it from someone else! I saw on FB earlier hehe but it is a known fact that you could do that, if you checkout a few houses, you might see a garden like mine haha @fallow condor

[tropic remnant]

uh you have to level up your proficiency, as in cook dishes until that bar at the bottom goes up then you can upgrade to the next tier

[loud lava]

Okie dokie, thank youuu

[tropic remnant]

yep be free to add me and i can help you on your way if you wish

[tropic remnant]

or just ask any other questions if needed

[heady briar]

Hi it keeps saying im sending the same message in the badge trading forum but im not, now i cant message in one of them. Help?

I only typed one message in here...

[tropic remnant]

did you type it as a reply?

[heady briar]

No :<

[tropic remnant]

hmm interesting

[loud lava]

Hehe I’m mostly interested in the mlp thing right now, but I got no clue how to gain those wishing stuff and all

Im just doing quests but im not getting any wiser

[tropic remnant]

there is a tree that you can track going to the my little pony event page and going to the 2nd option(the one in the center). Go to the tree and click on the star, then click on the watering can

[loud lava]

I have 4/6 elements from the tree of harmony somehow, but idk how to get the others

[tropic remnant]

you can get the others by other people around the map

[loud lava]

There are others around the map?

I started playing yesterday

[torpid lichen]

Is this a bug?? How can I fix this? I cant see my bagpack, watch, tools icon. It's the same when using tablet or PC. How to fix this??? I can't even plant crops.

[winged ingot]

I can’t claim this since last week

[torpid lichen]

Now it went totally black 😭😭😭

[cunning mica]

I have that problem too 😭

[cunning mica]

Same

[astral garden]

I did a pull and my game crashed one again how do I go about reaching out to whoever I need to contact to resolve this issue the pull was the golden one and then my game crashed I was pulling from the treehouse !!!!!!

[sand thorn]

uhm, If you have full pockets then buy an island manger terminal........ Claim it in the mail without cleaning inv

Gone. Forever.

[crimson scarab]

it won’t let me claim

[astral garden]

I got it sorted out thanks

[astral garden]

Same I’ve seen a lot of people saying that couldn’t claim it

[sand thorn]

This was different from yours :o i claimed something worth 100 stars and it didnt give it to me

[void axle]

we need the option to turn off this stupid posing thing after we get something at higher star level. first time acceptable, but everytime it happen, it just annoying and waste of time

[sand thorn]

LOL nahhhh

Gotta take 5 seconds to look at your item

xD

I HATTTEEE IT

[meager basin]

anyone having ussues where your character isnt responding to diretional commands or tools not aiming where you tell them?

[astral garden]

That is crazy it hopefully you get it figured out didn’t find what I drew before the game crashed but atp it’s not worth stressing over for me at least 😭

[meager basin]

i was just trying to do the fishing event thing and i couldnt aim my rod, or move to different places on the boat.. all those gold fishes

[feral dragon]

Hi Devs, appreciate the work you have done with the game to keep it smooth, however I think there are some problems that might be overlooked, which is the "ping" in SEA Server... Please look into this matter, appreciate the effort to keep the game running smoothly so far~

[bronze osprey]

Anyone help me with this
Why can't apply blueprint and what meaning by the caption

[steep pebble]

Is anyone having trouble logging in too?

[pliant knoll]

yup same here

[minor reef]

I accidentally deleted my account and I would like to have it back

[bleak lotus]

I'm getting this on taptap and steam

[steep pebble]

Same, steam and on mobile - Asia server

Reinstalling and in-game repair doesnt help either

[bleak lotus]

yeah, i think i'm just going to put in a ticket, seems like maybe a weird account issue. I'm in America servers so it's probably not that

[strong pond]

well crap! i watched the video for my house and got this when it wasnt even done. how much do i need to restart??

[modest sparrow]

What platform are you playing on? Steam?

[pliant knoll]

i restarted my internet router and it worked for me

[strong pond]

no the tapTap app from the website. i didnt even know its on steam!

[strong pond]

heartopia.xd.com/us/ is the link

[modest sparrow]

ohhh, I didn't even know that was an option XD, I play on PC on Steam and my wife plays on Apple on her phone both are free

Would mainly just suggest a hard restart of your device, make sure the game is updated/unity is updated.

[strong pond]

like i didnt know steam was an option XD, well the more you know!

[desert musk]

i'm having this exact problem too, cant claim it on mobile or pc so annoying

[steep pebble]

Thanks, it worked!

[pliant knoll]

glad it worked!

[modest sparrow]

It is reported dozens of times per day. Unfortunately looks like those who can fix it may be off for the Chinese New Year, but I'm sure there will be compensation and a fix when they return. But I agree it is annoying, I like having all of my notifications cleared.

[cold patio]

Um huh??

[woven hemlock]

Go into build mode for a few seconds or switch towns, it should clear any glitched actions and allow you to interact with the pet again

[cold patio]

Thank you I closed out and reopened that wasn’t working I’ll try that

[woven hemlock]

For timeout errors, try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

@pliant knoll @bleak lotus

[inner heron]

Hi, anyone playing on pc and character freeze when pull out the fishing rod?, this just happened today to me

[woven hemlock]

When you close and reopen, you character doesn’t actually despawn from the town for ~4minutes , so need to give it a longer time off or else it loads you in to the exact same town as before. It’s faster to do the other two steps

[woven hemlock]

Help! My character is frozen (after using the fishing rod)!

Please look for any controllers currently connected, and unplug/fully disconnect them! This can include Bluetooth devices like headsets/Logitech devices (and sometimes keyboards). The game is not controller-supported, which can cause this glitch

[woven hemlock]

When you place down a blueprint, any furniture/items that don’t get used in the blueprint get put in your backpack and warehouse — however, you’ve run out of storage space in both, so you need to add more space before you can apply the blueprint. Ka Ching sells storage expansion tickets for both the backpack and warehouse using wishing stars if you want to upgrade them

[drowsy hazel]

hello i need help, i purchase a gift for my friend, the mooward gaze bike,. but she can't claim it. she even tried to click the "claim all" button but nothing happen. can anyone help me with this?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

If she already clicked ‘claim all’ and nothing happened, it means she already claimed the item. can you have her check her backpack and warehouse to see if the bike is there? The warehouse tab can be found when opening the backpack, underneath the backpack tab. It has an icon that looks like a house, like so

[woven hemlock]

Try this:

Help! My character is frozen (after using the fishing rod)!

Please look for any controllers currently connected, and unplug/fully disconnect them! This can include Bluetooth devices like headsets/Logitech devices (and sometimes keyboards). The game is not controller-supported, which can cause this glitch

[drowsy hazel]

there's no bike inside her backpack nor warehouse.

[woven hemlock]

Can you check yourbackpack and warehouse to see if the terminal is there? The warehouse tab can be found when opening the backpack, underneath the backpack tab. It has an icon that looks like a house, like so

[woven hemlock]

Does she have a mail with the bike gifted in it?

[drowsy hazel]

yes she have, here's the photo

[woven hemlock]

Hmmm. Can you have her check her vehicles list and see if the bike is listed there?

[crystal stirrup]

I don’t know if anyone else has this problem or knows of a way to fix it.
But I haven’t been able to feed my cat in days and she’s starving 🥺😭

[drowsy hazel]

she log in back for the 5th time, and finally receive it thank you!!

[woven hemlock]

Phew! Was it just a visual glitch, or she tried the mail again?

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[drowsy hazel]

i think its a visual glitch? she didnt try the mail, she just reopen the game for the 5th time and it pops up finally

another report from me is the bug on the wishing star at the collection. couldn't claim it.

[woven hemlock]

Help! I can't claim the stars from the winter set collection!

The winter set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[drowsy hazel]

thank you so much!

[woven hemlock]

The devs don’t look in this channel for bug reports / suggestions, please leave them feedback through their support center

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

If you restart your device, that should bring back your UI and fix the crash

[woven hemlock]

The other thread is full (no more people can join/follow it), please use the new ones instead:
https://discord.com/channels/1128257488375005215/1475173446362337575

https://discord.com/channels/1128257488375005215/1475102135187148942

https://discord.com/channels/1128257488375005215/1475186112942178324

[sand thorn]

I found it!

[zinc jetty]

my game is not loading on pc is anyone else having this issue?

[hoary marsh]

Hello, I opened the Draw 3 packs for Rainbow Flower and only received one badge, no dupes.

[woven hemlock]

Whats error are you getting

[woven hemlock]

Try reloading / switching towns, if you see the badges in your bag then it should be a visual glitch

[hoary marsh]

I've logged outa nd switch towns, its still not appearing

[loud bramble]

getting this error on pc/taptap launch, already tried "repair" still got the same notif

[hoary marsh]

It showed that I was suppose to get 2 dupes of rarity's joy and one applejack badge

[royal oyster]

My sister is having trouble. It wont let her claim the stars for collecting all of the items in the set. Is there a way to help?

[woven hemlock]

Some people had to reload a few times, can you confirm whether they’re in your mailbox / backpack / warehouse first?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Help! I can't claim the stars from the winter set collection!

The winter set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[royal oyster]

Thank you very much! My sister will be happy to hear this!

[hoary marsh]

Oml, yes its in my mailbox, thank you

[astral garden]

Tysm I checked the draw log and it gave me an item but I’ll keep this in mind do appreciate you very much

[woven hemlock]

If a someone is being:

• Toxic :pepe_toxic:
• Sexist :NHgirlno:
• Racist
• Talking sexual/inappropriate
• Rage baiting
• spamming
• Being homophobic
• posting inappropriate pictures or art :blurplemoderator:
• Using Slurs :59130pepemute:
• Starting arguments :AUkittyfight:
• Is a bot or Hacked Account posting suspicious links or pictures 🔗
• Trying to tag everyone :Pepea_WrongTag:

Please tag a mod or Direct Message: @twin yacht about the situation with proof. :loveya:
We want to keep the community clean and happy :Foxy_Flower:

Please type in English only here :loveya:

((Copied from an admin in #gameplay-help ))

@spring plinth @somber rose hewwo, spam

damn some of the emojis dont copy over, ill have to fix that

ty mods

[uncut flax]

i cant start my game because it kept showing this . i tried repair and re login but it didnt work .tried relaunch my game for a while now and still this

[narrow sage]

Hi, I have a problme with my chat function. It's working perfectly fine on my phone, but on my PC it won't work, since I started playing 5 weeks ago.. A redownload also didn't fixed the issue. Don't know what to do seriously. Kinda meh that I always have to use the umbrella.. I can't click on the chat function, neither can I open it with pressing enter.

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[finite silo]

Help please

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[finite silo]

Thank you ❤️

[green forge]

i was still building my house

[finite silo]

Still the same 🙁

[woven hemlock]

Try the steps in this thread, there’s further suggestions lower down the post

#1463176685372313778 message

[jolly nest]

idk where to post this, so if i need to delete it let me know, but I have an issue its telling me to collect my stars but its not letting me.

[small oriole]

I don’t know where to post about this but both of my friends purchased an outfit from the Manor set and I was trying to buy the third but it’s not appearing for me on my ipad or my iphone.
There’s still 18 days left to the set so I’m not sure if it’s on my end or the game itself and if there’s a fix I’d love to know

[waxen plank]

I have this same problem i deleted mine and its still not letting me claim them

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[jolly nest]

okay thank you!

[small oriole]

another issue I’m having is whenever I’m cooking in my house.
My cat will go lay down exactly at my feet in front of the oven and it won’t let me interact with the oven to fix temperature no matter where I move, it says something is blocking the area, and it burns my food😞

[woven hemlock]

Is the page just empty? What do you see when you try to buy it?

[woven hemlock]

Pets can do that, especially if they’re clingy. It’s very case by case for pets

Some tips people have tried is to raise the stove up a little (on a table/etc not on a floor tile), since pets can walk through furniture (this intended). Some people put their stoves on the second floor and noticed their pets don’t really follow them upstairs. Some people put cat trees/etc nearby so that the pets go there instead of the stove. These aren’t guaranteed to work though, so you’ll have to adjust your stove location based on how your pets behave

[small oriole]

I just don’t see the option for the set at all

I’ve definitely seen it before but now i checked and it’s gone I thought the event was over but they said there’s still plenty of time on their end

[small oriole]

Okay thank you ❤️

[woven hemlock]

Hmmm. You’re right I don’t see it in my store either (iPhone). Send in a report to customer service and check to see whether it’s a bug or not

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

It’s not this one right? I remmeber there being an actual set called the manor set

[small oriole]

No no it was this one

[small oriole]

Alright I’ll try this

[bold field]

I've spent over 100 dollars (crazy I know) getting exhibition passes to try and get the complete Forest Bell Spell Treehouse set and even after doing a BUNCH of pulls I still haven't gotten everything! I get that it's a random chance but when I'm doing two sets of ten pulls and I get duplicates BOTH times it's very very frustrating! I'm only missing four furniture pieces and four building materials and it is ABSOLUTELY NOT giving me them no matter how many pulls I do! I feel like with how many I've done I should definitely have the full set by now 😭 I can't keep putting money in and getting screwed over with the pulls 😭

[static vessel]

hi, ive got this weird issue that is actually affecting others and not me!
for reasons unbeknownst to me, sometimes my upper floor(s) will go missing for my friends; this is still happening after fixing open walls issues that previously caused this.
as of right now, there are no more open walls (to my knowledge) and this glitch is not happening to others every time and can be temporarily fixed with a restart on my end.
is there any permanent fix for this? it’s bothersome to shoot in the dark cos i can’t even see it happening 🫩
for reference the layout was built on blueprints first before imported and im on pc. :3 thank you in advance!

[steep flower]

Is this issue EVER going to get fixed?
I cannot get in to the game at all. I have no cell data or other internet to be able to connect.

[trail ember]

I have a reward in the collections tab that I'm unable to claim. It's been stuck like this for a few days now

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[trail ember]

Thanks so much. I appreciate it! I wasn't aware so this is helpful info

[quick stratus]

Need help, i redownload it and it still shows like this

[woven hemlock]

Have you tried using a VPN? The game’s optimization isn’t the best, so it sometimes has trouble locating the network, which is the game’s problem. Most people who can’t get it to connect via rebooting/switching networks say using a VPN fixed it for them

[woven hemlock]

On the gacha page, it will tell you how many pulls you have until the next guaranteed non-dupe. It’s not every 10 pulls

If you hit max pity every time, it would take you several hundred pulls to collect them all

[nocturne geyser]

Is there a chart that tells me how much food items sell for?

[woven hemlock]

I know #gameplay-help has one, there should be one in #1435807505304518686 too

[steep flower]

When you say vpn, do you mean like connecting a ethernet cord?

[woven hemlock]

This is the Google summary of a VPN

There’s a free one called Proton VPN that people here say have worked for them to get into Heartopia. Once you’re in the game, you can go back to your regular network

[steep flower]

Is this only for pc, or can it work for mobile as well?

[bold field]

Ooohhh okay I see now! I think I read that before but was confused on what that meant! Ty!

[jaunty crow]

ive been using proton for like, 2 years,, both on mobile and laptop ! you are good

[woven hemlock]

^ @steep flower

[twin flame]

hi! Anyone had problem with crash while loading to the game? I upgraded my grapfic drivers, reinstall game and still nothing.. also I check files on steam D:

[desert knoll]

how can I post in MLP trading forum

[hidden fiber]

i am not able to collect my completion reward for the winter snowscape set ! if i click on the star it just shows me the wishing star icon. anyone else have this bug ?

[neon flax]

Heyy, I bought both automatic feeders for cats and dogs, I completely filled them up and yet all my pets won't eat, is it a bug?

[ornate turret]

It is! And a very irritating one! Does anyone know when it will be fixed?

[wheat creek]

Is there anyway to delete music youve made? I don't mean turning off the public option - and I also dont mean discarding the cd item.

It seems absurd how there's so many blanks in the store and I have a few of my own that i want to permanently delete off my library.

I believe there's a similar issue with books as well.

[oblique fiber]

also have a bug with pets , except it doesnt matter how much i feed them , they stay hungry and half the time i cannot interact w my cat

[plucky hornet]

im having this same issue!

[wise flower]

hello, what do we do if we encounter the issue "login error" on steam for hatopia?

[long brook]

me too cant log in right now

[halcyon forge]

Hello can anyone help me? My full dog membership expired and my bf gifted me this…..but I can’t use this..why

[acoustic sonnet]

First is i couldnt get the stars, second icon in cooking doesnt show I burned so much food already.. And it takes tim eto grow the crops.. Please help with this.. Its such a waste everytime..

[spice summit]

literally haven't been able to log onto heartopia for 2 days because of the stupid login timed out glitch that won't show me the start button

like instead of updating the game w useless stuff fix the bug that actually makes people UNABLE TO PLAY

[valid juniper]

someone have the same issue? it keeps saying no user information for straight 30 minutes now. I already reinstall the game

[spice summit]

yeah a lot of people do mines doing the same

tried force stopping, uninstalling, nothing has worked.

I don't want to miss the event

[halcyon forge]

Are you on mobile or pc? Maybe there’s a device update?

[spice summit]

mobile, there is not

it does this to me a lot.

[halcyon forge]

What kind of device do you have?

[valid juniper]

I’m playing on ios

[spice summit]

uhh most recent model of motorola

I keep forgetting I can't curse

my mom can play and her phone old and laggy

[stray creek]

I can't play on PC via steam and iphone, it says "login timed out"

[valid juniper]

I tried playing on my ipad and it’s the same

[spice summit]

me either gang me either

[halcyon forge]

I would try to uninstall it…check settings if any updates (which you have already)…so restart your phone
Install the game and see if it works

[stray creek]

I haven't done my daily request LOL

[spice summit]

I did try to uninstall it..

I have also restarted my phone

I uninstall it, restart, and reinstall it

[halcyon forge]

Ooof im so sorry

[spice summit]

nothing

force stop, restart, nothing

[halcyon forge]

(´°̥̥̥̥̥ω°̥̥̥̥̥｀)

[valid juniper]

I’ll try restarting my device. be back in a bit

[jaunty crow]

use proton vpn

[halcyon forge]

Do you think it has to do with networking?

[jaunty crow]

buh

login timed out?

[halcyon forge]

Yea that’s the only thing I can think of honestly

[spice summit]

no, my Internet n network are both fine

[spice summit]

yeahh

[halcyon forge]

They might be fine but it’s prob not strong enough

[jaunty crow]

use vpn, its the network firewall

[spice summit]

okayokay

[halcyon forge]

Okay can anyone help me with this perhaps?

[spice summit]

any VPN recs

[jaunty crow]

proton

[spice summit]

bless ty

[valid juniper]

it loads up to 100% but then the start button won’t come out

[teal zinc]

HAHAHA ayaw maglog in sakin pldt ako

[valid juniper]

try going to the exact page where you buy the pack. I redeemed mine there,

[halcyon forge]

Nvm I figured it out
It’s the winter event when I’ve been thinking it’s the membership

[feral venture]

will i lose anything if i repair the game?

[dusty vine]

Um..hi and hello sorry to disturb you guys... I got an question.... anyone know how and what should I do? I have been trying to log in and out many time and even uninstall....but...

[stray creek]

mine's working now on phone! I restarted my wifi, turned on and off the airplane mode

[stray creek]

try to restart your wifi modem

[dusty vine]

I will try

Thanks

[spice summit]

CENTURIES OF GOOD LUCK AND WEALTH TO YOUR BLOODLINE

[jaunty crow]

i need klee so thank you for the luck

[zinc burrow]

On the collection rewards for the winter snowscapes special furniture.It's not letting me getting the last group of stars from that I was able to collect the first carpet, still showing the other ones.And every time I click it, it's not given it to me.So I don't know what else to do

[mild timber]

It's bugged, happened to me as well

[zinc burrow]

Okay thank you so I'm sure they are aware and will sort.

[noble dew]

Im really hoping for this bug to get fixed, the notification is making me anxious and is so annoying

[zinc burrow]

I know I keep checking it 😆 🤣

[rustic kernel]

Why is the game stuttering so much on PC?

[meager crypt]

anyone know what this means/how to repair it?

[nimble lily]

it wont let me accept it

I think everyone is having this issue, we gotta get devs to look into it plssss

[still sparrow]

yeah been trying to claim them for the past three days or more. tried both phone and pc and nothing sadly

[humble tundra]

How do I move my cat/dog inside????

[jaunty crow]

not added

[waxen ember]

helloooooooooo, i have a problem.. i had heartopia on steam but the game wont work, he started but quit immediatly after opening, i delete the game and re download it on via the website but its the same

[proper crest]

helloo can anyone help me i havent been able to claim my wish stars for a couple of days and i tried reaching out to heartopia but no response

[frail tree]

In the Osen mountains above a beach umbrella sits this shirt bubble. It is too high to jump up to from the umbrella and climbing to the top of the cliff, makes it to where there’s no place to land on top of it. How are we supposed to get that thing? Is this a glitch?

[jaunty crow]

its a bug

[meager crypt]

you have to have the user friended ! or use a coffee umbrella

[woven hemlock]

you need to go to the cliff in the screenshot behind the bubble, and jump down towards the bubble. it is possible, but takes a few tries to get right

you have to angle yourself towards the umbrella as best you can

[frail tree]

Been trying for awhile

[woven hemlock]

the hit box on the bubble is small so tbh i got in my car and drove down a few times HAHA

[wispy hound]

Can anyone help me? I can't play because of this. Please help, anyone.

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[frail tree]

My daughter and I crashed our cars to get them to stack for one. So I guess I’ll try that

[blissful swift]

anyone get an answer to this?

[warm quail]

i cant interact with my cat 😭 i feel bad watching her starve what do i do

[blissful swift]

i go into build mode and come out, they usually makes the menu reappear

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

for dogs, you can take them on a walk and walk them inside, but there's no way to force them to stay there. same with cats, you can't force the pet to stay inside/outside

[blissful swift]

i tried searching if it had been answered, thanks for putting keywords with it

[woven hemlock]

devs are already aware

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[woven hemlock]

you shouldn't lose anything, repairing the game means fixing the game files if they glitched. it shouldn't affect your save

[warm quail]

it worked ! thank you

[verbal portal]

how many starfall shard are we allowed to get when the meteor shower is happening?

[woven hemlock]

there's usually 9 nodes that you can mine, iirc each node will give you 3-5 shards. they're a one-time node, so once you mine them, you'll have to wait for the next meteor shower

https://discord.com/channels/1128257488375005215/1449418412878069780 has more info if you want to read more / see the locations

[verbal portal]

thank you

[quartz violet]

My game keeps saying "Login timed out" every time I try to play, and it won't let me enter the game. 🙁 Idk how to fix it

[tight hatch]

I have the same issue, one time it fixed itself but the last time I had to uninstall the game

[quartz violet]

Darn 🙁 I'll try reinstalling it and see if it fixes

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[quartz violet]

Thank you!!

[turbid pumice]

Does anyone know if they fixed the log in issues A friend of mine downloads the game and it wont let her log in or make an account

[jaunty crow]

wdym,,

[charred vale]

why

cant i send anything in mlp trading

is that technical help lol

[hallow umbra]

was wondering this too!

wasn't sure if its because i didnt complete any other server stuff

like a role or something..

[charred vale]

i had the same question LOL

[woven hemlock]

#1474630074291458168
Double check the number in the title, the threads have a maximum amount of people who can join them so they fill up quickly

@hallow umbra ^

@charred vale ^

[charred vale]

thank you !

[hallow umbra]

ahh no wonder! thank you!

[round furnace]

I found this bug today, I manage to clone myself in the shop by refreshing the weekly selection. Does this happen to anyone else?

[pulsar onyx]

Help please. Who do I contact? My build has completely disappeared. Im not sure why. 😕 I saved it and its gone. My other 3 builds are still in blue print but not my recent one.

[lilac wharf]

hello good day please help my game is always showing login time out and force log out when im transfering my game on pc can some please help me with this

[smoky ledge]

Hi it says I have a gift to claim here but theres nothing to claim when I try but the notification won't go away that I have a gift to claim

[distant canopy]

Flashing light warning

[vale atlas]

I am having the same issue!

[distant canopy]

It’s been like that for literal days. They are taking forever to fix

It’s driving me insane

[warm token]

hi good morning i need help my p:0 and I just played minutes ago and my ping suddenly went P:0 ./help

[vale atlas]

AGREED. I have also had it for days and keep thinking its for something else lol

[smoky ledge]

The notification is actually stressing me out😂

[distant canopy]

It should be a easy fix They legit have known about it since day 1 of the glitch/bug

I don’t even want the stars man I just want the pop up goneee

[tender umbra]

this seems fine on pc, I know their mobile version is defs buggy based off the light system they have. Like say for example, you turn the lights on on mobile, its like, "did I turn it on?" Cause it doesnt look like it. however on pc when you turn on the light you're like wow. That actually lights up the room

[finite silo]

I'm still unable to claim this reward.

[wooden spade]

I was coming to say the same thing

[finite silo]

The notification bothers me hahaha

[wooden spade]

No same, I keep trying 😭

[oblique leaf]

anyone else getting this bug? i also logged in earlier, played like normal, didn’t touch my graphic settings and suddenly the lights in my house didn’t work after i switched towns. i had to adjust them but now i’ve got this thing happening.

[pulsar musk]

Same, it's getting really annoying. As someone who works in game development this is a simple fix

[vast prairie]

Is this a bug? I didn’t receive the 5 contribution medals for completing the daily mission???? I can’t upgrade my DG level today. Today was completely pointless and useless.

[tame quarry]

was looking to see if it was just me having this problem 🥲 at least i'm not alone

[lunar bluff]

Hi! Have u found any fix? I just experienced this today as well and couldn't find anything helpful. I've also seen a lot of ppl having the same issue.

[summer sinew]

can't login on PC

[smoky stone]

Can’t log in as well:(

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

@smoky stone @summer sinew @lunar bluff ^

[woven hemlock]

daily missions usually give 10 medals, not 5. you don't upgrade DG levels every single day, especially once you get past DG 5

Help! I can't claim the stars from the winter set collection!

The winter set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[smoky stone]

It worked thank you

[tender umbra]

here I am playing the game with NO issues and I'm just sitting here watching others struggle. Dunno if me being a New Zealander means anything lol

[finite silo]

I wish they fix it

[summer sinew]

worked for me thanks!

[mild vine]

Not sure if this is a question for gameplay or technical help. Is this a bug or does it mean the player that made the record got banned? A record I bought and have been playing for the past week turned blank, and when I play it it's just silent.

It should have shown the title "Howl's Moving Castle"

[rugged marten]

I cannot log into the game at all, whether I launch it from Steam or the site itself.

[woven hemlock]

unsure, another player was in here last week with a similar question. probably best to contact the game's customer support to ask about it

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[ebon seal]

Thank GOD I’m not the only one with the notification. In fact this is my first time interacting and it’s drove me that insane

[woven hemlock]

when it asks you to sign in through the browser, please make sure to have popups enabled so that it can send the log in information back to the game. this should let you complete the log in process

[digital juniper]

for the winter snowscape set, there are only 21 like the left says but the second star bit says 21/22??? and i cant claim it

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[digital juniper]

oki thank you

[gritty dagger]

is there soposed to be a claim limit on the newest code?

[weary eagle]

why has there been like 3 new code announcements

its literally the same code theyve posted 3 times

[finite shadow]

I would trade rare edition on rainbow flower for other rare edition plz help me 😿

[woven hemlock]

i think technically all codes have a claim limit, but can send in a ModMail if you're not sure. this code seems to have reached its limit really fast (but also as a note, it's the same code as the one that was released yesterday)

[woven hemlock]

unfortunately this is a channel for technical help with the game, so 🤷

[woven hemlock]

please go to the corresponding channels for this #1474630074291458168

[lunar fjord]

Whats wrong with this? I cant collect the star

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[lunar fjord]

Ahh alright, thanks for the information

[peak patio]

Hi, I'm not sure if this is the right channel for this, but I can't seem to send messages on the mlp-trading-forum channel.
Is there a verification step I missed?

[woven hemlock]

make sure you're typing in the right thread, the threads have a maximum capacity of people it can hold, so they fill up fast. look for any new threads with a number in the title (eg 2, 3) and find the latest thread

[fathom thunder]

Hey idk where to put this but I can’t log into the game from steam at I’ll I’ve tried repairing the files I’ve tried to uninstall and re install I’ve tried it all and nothing I don’t even get a start button or it just says the log in timed out and it won’t let me in the game

[oak jetty]

I’m facing the same problem but the difference is that I couldn’t log into the game on my phone

[fathom thunder]

Have u got any answer or do I need to put in a ticket with the customer service thing?

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message
  @fathom thunder @oak jetty

[vast prairie]

no i mean i dont get 50 medals. like none at all

today

even though i done all my 5 dailies

[agile dagger]

I spent hours making this kitchen and my entire house in my blue print and I go to load my new house and its all gone. Almsot all the furniture I placed is gone.

[ruby arch]

Happend to me too, is it a bug?

[twilit rose]

Crying its driving me nuts lol! Im glad I checked this first

[craggy panther]

it depends- did you actually have the furniture or was it just placed in blueprint mode?

you can place unlimted amounts of furniture in blueprint- but if you place it and you don't actually have it then it won't be placed

in the live game*

[lavish mica]

does anyone know why everytime i go in the game i can only play for exactly 1min then it kicks me out? ive tried deleting and re-download it. resetting my phone thinkin thats why. ive also tried using my laptop but it just doesnt even open on my laptop just stays as a blank white screen.

ive been like this goin to 2months and i rlly wanna get the my little pony stuff

[agile dagger]

Well for example the cabinets are from that collection that you can only get 1 time. How am I supposed to get more cabinets?

[craggy panther]

theyll come back in stock- you just have to wait unfornately

[agile dagger]

no this isnt from the furniture store. Its the teddy bear kitchen/living room

[craggy panther]

i know- it will come back. it will also show up at the furniture store

it just takes time- if you only have one cabinet/counter- then you can only place one. You get more options as your DG level upgrades

[agile dagger]

Where will it come back? The collector will sell it again?

[craggy panther]

for me it showed back up at the furniture after like month or so- i don't know if theres a specific timeline or not- i've just mashing up furniture items

[agile dagger]

Ive been checking the furniture shop everyday since the game came out. ive never seen the teddy kitchen again after we bought it, during that limited time from the collector and you had to log in everyday to unlock more.

[craggy panther]

they furniture store resets once a week- again idk the actual timeline for when certain objects show up- but when i did the marshmellow set, it did show up at the furniture store later on

they only items that showed up were ones i purchased on the store page- so idk if that makes a difference. Here's my current kitchen

i only have three cabinets atm because i have to wait for more to come back- it's annoying- but idk what else we can do

[agile dagger]

Why would they let you place unlimited furniture that is unusable? Why would you waste so many hours making a house you cant actually have. Thats not right. If you only have 1 cabinet, why would they let you have unlimited to place, in a blue print you cant upload. It didnt load 236 items. Like I spent 4 days making this house. All for what? So that I cant finally upload it after working so hard on an unattainable house.

Waste of time.

[agile dagger]

Also this response isnt to you, its to the mods and creators of the game. I appreciate your insight. I love your kitchen and the heart windows!

[craggy panther]

thank you!!! its from the fairy tree house set- i am trying so hard to get them all

[agile dagger]

Its just stressful/frustrating since I spent so much time making the perfect house.

[craggy panther]

i know- i learned the hard way too. i wish they didn't allow blueprints to have infinity option- or at least let you pay with resources when you place it

oh- there is a thing on the blueprint screen when you're building and when you go to place and it should tell you if you have all the furniture- one sec and ill show you

[minor flare]

hi im a pc user and i cant log in with google, i already reset my router :(((

i wanted to playy

[manic wolf]

[craggy panther]

i alwasy build empty shells now and then just furnish it afterwards in the actual buildmode vs blueprint

this one shows that only have 1 out of the three furniture pieces

[craggy panther]

Login Timeout on Start, Heartopia
Players experiencing login timeout issues on PC for Heartopia may find that the game times out and refuses to let them in after hitting START. This can be due to various reasons, including conflicts with default keyboard drivers being recognized as controllers. To resolve this, players can try the following temporary workaround:
Open Device Manager on their PC.
Expand the Human Interface Devices section.
Adjust the settings to prevent the game from being recognized as a controller.
If the issue persists, it may be due to other conflicts or bugs within the game itself. Players are advised to check for updates and ensure their system is running the latest version of the game to avoid compatibility issues.

maybe this will help?

oops responded to the wrong person sorry

[versed crystal]

Hello i've been getting log in time outs what should i do besides reinstalling ? Because it doesn't work.i'm a mobile user.

[craggy panther]

Enable Local Network Access:
When you attempt to log in and the browser opens, look for a small button on the left of the address bar (it may look like two dots and two lines). Click on it and select the option to allow local network access. This has helped many players successfully log in.
2

2 Sources
Change Default Browser:
If you are experiencing issues, try changing your default browser to Google Chrome. Some users have reported that this change resolved their login problems.
1

1 Source
Clear Browser Cache and Cookies:
Sometimes, clearing your browser's cache and cookies can help resolve login issues. Go to your browser settings and clear the cache, then try logging in again.
Disable Ad-Blocker Extensions:
If you have any ad-blocker extensions enabled (like AdBlock or uBlock Origin), try disabling them temporarily. These extensions can sometimes interfere with the login process.
1

1 Source
Check Internet Connection:
Ensure that you have a stable internet connection, as Heartopia requires an active connection to log in and sync your progress.

[sacred hemlock]

Visual bug.

[minor flare]

thanks for the answer but i still cant log in, none of the 3 log-in options are working, my browser it doesnt even open :(

[austere dove]

I can't collect this. I have tried everything

[quiet flame]

This. Is. The. Third. Time. My. Game. Has. Crashed. While. Cooking. Today. If it happens again I'm actually gonna crash tf out. 😭

[glad quiver]

Log in time out anyone same problem 😭

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[quiet flame]

Sick of my food burning cuz my game freezes.

[woven hemlock]

could you try clicking repair in the start screen next time you log in and see if it helps? not sure if it will

[austere dove]

Thank u, I rarely come here, I didn't know. I appreciate u thank u 🫶🏼

[quiet flame]

It literally wastes my ingredients. Its so irritating. Yeah repairing does nothing. I tried that already.

[woven hemlock]

Please report bugs using their support center

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

have you tried doing a a reinstall

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[quiet flame]

I don't see that fixing this problem but I guess I'll try. Do I have to link my account to anything at all? Like a social media? I'm scared of losing all my progress if I uninstall 😭

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

don't need to link it to a social media, when you logged in/created an account it should have made you bind your game to an account already (eg to gmail). as long as you use the same thign to sign in, it should keep your saves

[woven hemlock]

please enable pop ups on the browser that it's asking you to log in through, otherwise the game can't detect the successful log in

[quiet flame]

I'll bind it to my Facebook just in case. I'm too paranoid. My account is dg 31 and I am scared of losing my progress still.

[woven hemlock]

can you try clicking 'repair' in the start menu and see if that helps? it sounds like something in your game has corrupted

re: white screen on PC, can try this:
https://www.youtube.com/watch?v=KrLPvUVj784

[woven hemlock]

can report it as a bug through their support center if you're sure you were supposed to level up today, but you'll need to show them definite proof that you didn't get the exp

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[minor flare]

thanks, i fixed it, the solution was that google chrome wasn't my default browser, if anyone have the same problem, that's the solution :3

[bold phoenix]

i cant claim no matter what i do

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[true marsh]

I can't log in, why?😭

[raw flare]

A few of my furniture went missing, ie : baking ingredients set from forestbell spell gacha. It shows +1 in home, but it was nowhere to be found in bag or warehouse

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[torpid arch]

discord trouble: I cant use the MLP badge trading chat. I keep getting this message? just to be clear, this isnt a dm to anyone its sent in glabal #1474630074291458168

[woven hemlock]

do you have it placed somewhere arouond your house?

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[bold walrus]

where to disclose this? im not even using any third party apps or such. im just playing it on my iphone, ipad and steam 😭

[raw flare]

Nope I don’t. This is a new house

[woven hemlock]

the game is detecting Something in one of your devices as a third-party app, which is why you got the letter warning. a lot of people have gotten it without explicitly using third-party apps, so it's hard to say what it's detecting

[woven hemlock]

try reloading the game / switching towns, then check your mailbox, warehouse, and backpack again

[bold walrus]

so im not the only one? 😭

[woven hemlock]

it's happened to other people too yeah

[bold walrus]

what happened after? banned?

[woven hemlock]

if you're using an emulator, it's probably detecting that

no idea

[bold walrus]

i dont have this is the only game in my pc and ipad

[vivid flame]

Do you have phone?

[bold walrus]

yes i have too

installed in taptap, steam, iphone and ipad

[vivid flame]

Same and my iPad is easy and so hard phone

What you UID ?

[bold walrus]

did you receive a warning email too?

g6m3f1j

[vivid flame]

This me

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[rare cloak]

Guys pls help

[vivid flame]

What do you need help you

[rare cloak]

I can't log in

[jaunty crow]

read like

[bright raft]

Does anyone know what I can do with extra Premium Guilded Acorn Pack Voucher because I already have one and already completed everything from the Winter Frost Season and I gifted my friend a Premium Guilded Acorn Pack Voucher but they returned it to me.

[jaunty crow]

3 messages above

[cosmic current]

can we please fix the event building collection glitch as i cant get the last reward and it leaves me witht he red dot makeing me thing something new happened

[raw gale]

Does anyone know how the GAMG renewal system work? Previously, I got notification saying that the rest of my blue hearts were pending and needed to be renewed first, so I bought it again. But until now, the item hasn't been credited yet, even though the payment was successful 😔
*Btw, I bought it directly from the Google Play Store

[woven hemlock]

supposedly, according to one of the helpers from #gameplay-help , you will be able to use it during the next season after winter frost ends, but we won't know for sure until it happens, since it's the first time international version has gotten the season event

[woven hemlock]

did you top up using the website by chance? i've seen a lot of people reporting not receiving their purchases when they buy through the website. if you have multiple server accounts, double check whether your purchase went to the correct one; if you want to report it as a bug (hearts not received), you need to provide definitive proof to the staff that you paid but didn't receive the item you paid for

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[raw gale]

I jst bought it directly in-game (through google play store) yesterday, and I have the proof in my gmail

[quiet flame]

The fact I uninstalled the game and then reinstalled it to try and fix the problem with my game crashing and freezing during cooking and its still happening is genuinely frustrating. What else am I supposed to do? Contact support in game? I shouldn't have to deal with wasted resources like this.

[woven hemlock]

do you have a different network you can try? the game's network optimization is not good, so even if you have a strong network, sometimes it has trouble connecting/finding it. can test out whether switching to a different network stabilizes the connection

[quiet flame]

I only have 1 internet connection besides my data. Does it just run this badly on mobile?

[nocturne wraith]

Hi i need help some of my egg furnitures have been missing 7 of them complete photo quest and bubble furnitures.

[frozen garnet]

game is crashing when i try to take screenshot from windows 11.. happened twice

[deep valve]

hello po. how to fix the part where i dont get any badges. even the simple badge for skating with someone in the meteorite event wasnt showing up. thank youu

[granite summit]

were you holding hands while skating?

[mystic wharf]

Is there a limit to the number of codes you can redeem? I can't redeem them, it says I've reached the limit

[granite summit]

are you sure you aren't trying to redeem the same code twice?

[woven hemlock]

it shouldn't normally, but it's hard to say. their code is apparently really poorly optimized

[mystic wharf]

Yes... I redeem them when they appears on my server, so I think they're different codes

[quiet flame]

I see. Yeah tbh the game will let me load in when I'm at my dad's using wifi network but at my fiance's parents apartment I have to start on my data until I'm in a town then I can connect to the wifi. If it happens again I'll just stick to my data* and stop using my wifi network. I'm cooking a mass amount of foods right now so the amount of crashing and freezing is super annoying 😭 🤧

[ashen cypress]

If youre redeeming multiple at once I think there's a limit to how many you can redeem in one day so just try again tomorrow

[woven hemlock]

they've reposted the same code a few times today and yesteryda, so double check your codes to make sure they're not repeats

[deep valve]

yes….. update i need to go at lvl 15 before the badges hahaha. I just got it now, thanksss

[mystic wharf]

@ashen cypress @woven hemlock Oh okay, ty! I will check them

[granite summit]

ah that makes sense lol. glad you got it!

[latent rivet]

Just pulled Rainbow Dash from Nebula pack but it is not showing the badge in the log or my inventory.

[woven hemlock]

check your mailbox

[latent rivet]

Ah I see, that's on me, sorry! And thank you!

[crude ocean]

this is a connection error, right?

[prisma horizon]

all 21 piece collected but the reward said i need 22?

[ornate zenith]

Hello are the servers down?

[woven hemlock]

correct

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

as far as i know, they shouldn't be. depending on the error meessage you're getting, people can help direct you to troubleshooting tips

[prisma horizon]

thank you for letting me know ❤️

[crude ocean]

tysm!!

[timid palm]

does anyone know how to gift someone again after they’ve returned the gift?

[storm stratus]

Anyone knows why my game keeps stuck in loading and then it says 'xdt.exe is not responding' then it asks me to restart the game? This didn't happen before so I'm curious if there's anything wrong with my device. I'm using PC and I launch the game through Steam if that helps.

[woven hemlock]

Try using the repair files function in steam after relaunching

[storm stratus]

Is it this one? I already use this 2 times but the problem still coming back

[woven hemlock]

If it’s possible, you should be able to through the gift page or through the item pop up when you look at it from your bag, but I haven’t tried regifting before so unsure if that would work. I think not all items can be regifted again also

[woven hemlock]

Yeah, that one. If the issue persists, then it’s probably not an issue of a corrupted file.

I don’t see this file mentioned often in this server, but this was a tip left by another person a while ago:

just a quick reminder for PC gamers; for any reason you are getting subpar frame rates make sure to check settings on your nvidia/gpu panel and select xdt.exe for discrete gpu. now my game is pretty much locked 144fps as compared to 40-80fps beforen cpu

So that’s something to potentially look into — maybe the file is being overloaded with activity, which is causing it to crash?

Another thing to try, despite it not sounding like a direct solution, is to switch to a different network (eg WiFi -> LTE) to see if that helps the file go through. The game’s optimization isn’t good, so a lot of the issues come from the game being unable to connect to the network

[ember elk]

Can any Mod help, I cant send anything in the Global MLP Trading Badge forum?

I did try to restart discord but I still get this error.

[chilly solar]

considering im not allowed to put this in bug report chanel i put it here ... why cant i claim the reward for getting the complete set ? ive tried since yesterday

[bitter portal]

did anyone else get the mushroom recipe, learn it, but it not show up for you when you go to cook?

[storm stratus]

I'll try this. Thank you so much for the help!

[mental tulip]

Does anyone know the secret to sculpting snow into this shape? I need a lot of them.

[oak thistle]

hi guys. My heartopia keeps crashing everytime i try to buy a plot or take a outfit spin. Does anyone else also have this problem? It's getting pretty annoying now

[oak thistle]

I've got the same problem! it keeps popping up

[woven hemlock]

Make sure you’re looking at a regular stove, not a penguin stove

Check your mailbox for an unlearned recipe, and then check your backpack + warehouse

[woven hemlock]

#gameplay-help

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Forum threads have a maximum number of people who can join them, search for other Global threads in that forum that have a 2 or 3 etc in the title, those are the most recent ones

[chilly solar]

thanks i tried finding this 🙂

[still pollen]

‼️ WARNING FLASHING IMAGES ‼️
Had to come off playing due to this constant flashing from the “tree shadows”

[upbeat sundial]

Hi, so sorry to bother, but the winter bird mission is not working at all for me. I had this issue last week where the counter would go down when I gave winter bird cards to Bailey J... This week the counter was somehow back to 7 so I gave more winter cards and now the counter is back at 2. I'm not sure what to do... Between last week and this week, I've already given more than 10 cards but I can't get the mission done because of that :(
Has anyone else gotten this problem ?

[sand torrent]

Before winter series, my phone was doing okay… no overheating issues… 🫠🫠🫠

[gritty fable]

if i reinstall heartopia in my phone , is all my photo in album will lose ?

[vivid pollen]

mine was the sameeee !!

[hallow gazelle]

I have the same issue

[vast tinsel]

Help, i can't collect the last stars even though i've completed the set

[lavish jasper]

been having the same issue, its because they coded for the set to be completed and the reward to be obtained after 22 pieces collected when theres only 21 💔

[vast tinsel]

Is there anything i can do about it?

[odd drum]

No, the devs gotta fix it

[winged oasis]

Hii im currently level 9 but i just cant unlock the event

[vast tinsel]

Oh well.. ok.
Thank you for answering ♡

[vast tinsel]

I suppose you've been to bailey J?

[pulsar pond]

i havent been able to redeem this reward for days???

[vast tinsel]

Its a bug, devs still have to fix it..

[pulsar pond]

oooh okay, thank you!

[molten cloud]

Still cant login on my phone. 😭 I have tried everything

[winged oasis]

Yess

[clever magnet]

Why don’t the last two codes work? Each time there is a message that says « void limit reached »

[old elm]

does anyone know how this roof work?

[ivory sonnet]

Hi, i am a little bit confused with my Foresbell Spell exchange rewards. I tried to get a hairstyle using tickets and now it is marked as "sold" but i didnt receive it and cant use it through the mirror. Is it necessary to get the original item through draws? Or its just a bug?

[sweet juniper]

check ur wardrobe, could be a "wig"

spam^^^^^^^^^

[ivory sonnet]

ohhh, thanks! never thought of that 💜

[pseudo orbit]

Still Logged out 😢 Help

[brazen leaf]

Is there any kinda building help page?

[crude jackal]

I didn't receive my little pony badge? Is it normal?

I have pick 2 one fluttershy and twilight edition flower rainbow but the game didn't show me my badge

[wet axle]

Does anyone know why this happens when I try to publish a book? My connection is just fine

[proper rapids]

No. It will remain long as you go on the same server as before. Good Luck!

[proper rapids]

Did it improve after restarting the game? If not. Might need to Uninstall, re-Install. Your progress won't be lost - if you go back to the same server. Been there. Done that. Best of luck!

[still pollen]

Thank you I’ll give it a go

[wanton surge]

heyy guys im still new to this and i gave the cappies there tomatoes, raspberries and strawberries and the strawberries aren't there am i doing something wrong?

[brave rune]

hii I’’ stuck at dg level 17. I have done all requests

[obtuse crane]

Im trying to claim the mystery box but it doesnt open. I tried restarting the game but it doesnt work

[storm horizon]

I still can't log in, been trying since earlier at 5pm KST

[frosty plinth]

It’s saying I have stars to redeem but I keep clicking on them and nothings happening 😭 anyone else having this problem?

[last sail]

Can I give my friends CDs? I have two of the same one 😣

[fervent marlin]

servers are def having technical issues

[opaque cedar]

Okay what the actual heck

[pine quail]

hello, does anyone know why my friend cant open the gift that i sent to them? I bought them the gamg membership and they cant seem to open it

[austere ingot]

they like grapes, not strawberries

[young knoll]

hello! I got a problem when trying to collect the stars on the event furniture set.. I've completed it claimed the firt half and I can't claim the other half.. I tried restarting the game but it doesn't work... HELP

[solemn shadow]

missing some of my furniture and mannequins today

[wide sable]

is there possible to combine multiple building blueprint?

[snow mist]

It's been a bug recently and they haven't fixed yet. Hopefully they'll fix it soon!

[young knoll]

Thank you

[white warren]

Baboo !

Something that can be a cause of this error is the Internet connection and the type of connection.

Can you please try using another type of Internet connection?

The options you can try just to enter a village (then return to your usual WiFi) include:

• Restart your router.

• Manually forget your WiFi and reconnect to it manually.

--- Use another WiFi ---

• 5G, LTE

Please let me know if it works

[amber hawk]

Why does this show I can collect it. And I cant

[tame kraken]

I'm in my mobile and I did some restart too but it didn't work

[white warren]

So you try to restart the router right ?

[tame kraken]

Yep

[white warren]

Can u try to use another wifi ? Like 5G/LTE

[lusty compass]

they NEED to fix the animals im so sick of not being able to cook/garden cant even feed then half the time or theyre in roofs

so much food burnt

[tame kraken]

I'll try

[slender chasm]

Anyone know why I am not able to claim my wishing stars here?

[summer sinew]

Some of my friends can't login using mobile even if they try to change wifi, use data and restart routers

[hexed walrus]

its a bug that the developers are aware of and working on

[viral wharf]

Theres a bug and automic restart of the app

[candid pollen]

i have the same problem for a week now

[ornate mango]

Anyone cant open heartopia rn sea server here 👉👈 i need help

[left plume]

Did anyone face that before?

[normal plume]

ugh same issue I didn't get the chance to play the whole day wtf

My pets are hungry 😭

My quests 💔

Im in ASIA server btw.

[ornate mango]

:(

:(

:(

[lilac wharf]

try to restart you computer then rerun it mine works fine now

[lilac wharf]

try to restart your pc then try to rerun the game again. mine is working well now

[lilac wharf]

restart pc the run the game again my game works after I did that

[keen nexus]

anyone else unable to change avatar/photo right now?

[buoyant olive]

mine was having issues clicking on stuff, so i restarted the aplication and that didnt help. I repaired the app and now its just stuck on the loading screen for file extration.

at 100%

[peak river]

anyone know how to solve this problem? this is the only thing show up when i start the game

[safe cedar]

hii? why i can't log in?

[ornate mango]

I play on mobile

I try it though ty

[feral wagon]

i have the same problem...

[dreamy nova]

Anyone experience this rn? I cant login.. my wifi is stable tho.

[safe cedar]

what happened?

[exotic thunder]

The game gonna be available anytime in Panama? I used a vpn to install but now i cannot purchase anything because the "item is no available in my country"

Play on mobile

[safe cedar]

can someone explain what happened?

[tardy temple]

this are stairs

[gleaming flare]

help anyone who had same experience in pc via taptap launcher. in laptop i had no problems but in pc it's like this 😩

[quick mason]

Why not play heartopia on steam?

[gleaming flare]

is the login with google available on steam??

[quick mason]

Yesss

That’s what I did because I think they shut the launcher off after releasing it on steam

[gleaming flare]

i'll try!! thanks!

[quick mason]

Ofcofc

[old elm]

thanks someone already told me

[latent elk]

buggy bubble placement, has since disappeared

https://gyazo.com/c2ba7a3f938d932e58c8142c60eb5e7e

[strange dune]

I cant feed my cat nor play with it. I need to change map or reload game. Its annoying.

[sour flint]

I am unable to claim the last reward teir for the Winter Snowscape collection. It shows that the reward is avaliable but im unable to click it to claim it.

[glad oracle]

@hushed elk heres tech help

[hushed elk]

I just want to ask why there is no pool in the game... it's just a piece of furniture and it's paid 🥺 🫩

[inner rampart]

Help, I've been experiencing this thing since earlier, I even reinstall the game and restart my device

[quartz shoal]

I cant login? Everytime I try it says it cant find the servers or my player information is unavailable??

[peak sedge]

so i found 2 of the recipes in my mail box as not clamed and its not showing up as something i can claim is there something i can do to fix it?

[vocal helm]

The game lags so bad today Ive never had problems until today, my internet is perfectly fine and running other games perfectly. Is the server down or sth?

[mighty mesa]

Why cant i log in 😭😭😭

[wintry bear]

hi i wanna ask why my friend cannot enter this discord yaa? when i invite my friend it said user was banned ?

[dusty cloud]

try pressing the button at bottom left which says "claim all". if you're able to claim it then it'll get in your inventory afterwards

[dusty cloud]

https://discord.gg/heartopia
try this link

[frank tapir]

Hi, I haven’t been able to obtain these hearts for a while now. Is there something I can do to fix this?

[dusty cloud]

also happens to me sometimes. usually i just restart my phone or use a cleaner app and it helps. also just waiting is the best method that 100% works, for me those lag spikes last for ~a day but no more

the server isn't down

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that. majority of people who have finished the frostpore event collection experience that
thought there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[peak sedge]

this is what its showing me im not sure if it helps sorry i tried to claim all but it still is not working thank you for trying to help me!

[heady dove]

same thing also happening to me yesterday and it discourage me from playing T-T

[cloud rover]

Anyone know how to fix this crazy bug Ive been getting where pulling out a fishing rod makes my game freeze entirely? When when I close the game completely (on steam) when I start it up again the fishing net bug stays. The only way to ever use my fishing net again is pretty much just to wait a day or so miraculously it can possibly start working again

[dusty cloud]

seems like you've claimed it if you can delete it

check your warehouse if it's not in your inventory
also you may have learned it already

[wintry bear]

hi same, it said this user invalid, banned from discord. we are newbie i can enter but he cant

[modest sapphire]

can anyone explain why i cant join the game eventhough my wifi is crazy fast

[cloud rover]

Actually its not an entire game freeze, it makes me walk in place and I cant move. Reset position just bugs out the camera and I still cant move

[peak sedge]

ah ok what is the warehouse?

[heady dove]

same! im using the Taptap launcher on pc

[dusty cloud]

Something that may be a cause of this error is Internet connection and type of connection versus game optimization. This means even if you know your connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

• Restarting your router

• Manually forgetting your WiFi and manually reconnecting to it

• Using a different WiFi

• 5G, LTE

• Cellphone data / hotspot

• VPN
  -# made by kayla

[dusty cloud]

seems weird honestly
did you sent them this link and also are you entirely sure they haven't visited this server before?

[wintry bear]

yess, 100% sure

[heady dove]

i changed to my hotspot but the same thing still happen

[dusty cloud]

go to your house, then open backpack. the one on the bottom is your warehouse! click it
it's a place to keep items which you don't currently need

[peak sedge]

omg thank you so so much for your help i am forever grateful!!!!

[dusty cloud]

@vale moth could you please help?

[dusty cloud]

have you tried all the other options?

[wintry bear]

yes please 🥺

[vale moth]

With what exactly? 👀

[dusty cloud]

check the convo, this persons friend can't join the discord server even thought they haven't joined before

[heady dove]

i tried using a different wifi, my phone personal hotspot.

• verify the file integrity through the taptap launcher
• fix the game from the ingame menu (redownload the 1.8gb update)

none of it works sadly

[wintry bear]

yes, he cannot enter while i can we both newbie first time this discord server

[sturdy walrus]

Hello, 2 of my badges suddenly went missing, but I had the whole collection and even claimed the reward
What is happening?
I am freaking out right now

[vale moth]

Did he tried it via searching function? Maybe with a different internet connection or tried joining via vpn?

[craggy panther]

can you try reloading the game?

[sturdy walrus]

I tried multiple times, but they are just gone

[wintry bear]

already try, he did not use vpn

[dusty cloud]

have you tried using VPN? what error exactly is it showing when you try to enter?

[craggy panther]

theres another channel with trading- maybe someone can give you their extras?

[heady dove]

i have the same exact issue as this one

[vale moth]

He should try it with vpn. Could be the solution

[sturdy walrus]

Where can I send in a bug report, regarding this?

[dusty cloud]

ohhh, so you can enter the game? i thought you couldn't and it was the case
what device are you playing on?

[strong pond]

not sure if this is a technical help question, but i try!

if i switch to steam version (using the official launcher now from TapTap), will my progress and everything be transfered over to steam?

[dusty cloud]

yep! just make sure your account is linked to google / facebook etc

[dusty cloud]

IN-GAME BUG REPORT
Go to settings

General > Account Management > Support Center (at the bottom of the page)

[wintry bear]

this happen when i share link,

[heady dove]

yup. i use the Taptap launcher on PC

[wintry bear]

when direct in game, he cannot click accept button

[cloud rover]

Anyone know how to fix this

[dusty cloud]

my bad then, those were specifically for the game not booting
have you tried switching from taptap to steam? hows your PC memory doing? do bugs occure only in heartopia?

[strong pond]

well my launcher account is. so hopefully steam will be the same!

[dusty cloud]

yep it will, don't worry

[rare plume]

Is there a way to fix the fact that I can’t interact with my cat?

[cloud rover]

That bug happens on fresh restart no matter how many times I close and open the game on Steam

[dusty cloud]

PETS ISSUES
if your pets are stuck up in the sky or in the ground / you can't interact with them for no reason at all then enter build mode and then exit it. should help! it's a really common bug which is hopefully getting fixed soon by the developers
IF that didn't help:

• start a tea party and then cancel it
• change your town
• restart the game
• turn your wifi on and off
• go to the title screen and press the wrench button
  -# specially for stuck pets:
• enter build mode and move roof/wall your pet has been stuck in and then put it back
  alternatively you can wait for them to come down

! those are temporary fixes. if you have this issue again you'll have to redo it
-# made by shun

[cold anvil]

For me same for a week

[strong pond]

phew! thanks!

[cloud rover]

What about the fishing net?

[strong pond]

me and @tame kraken are/were having some lag issues on the american server. specially when driving or doing hobbies. it wasnt like that at all yesterday for either of us. truth mentioned that they heard, its possible to somehow repair the game? im not sure, but what i am sure of, is im tired of the lag i have, and so are they! anyone knowing what to do about it?

[heady dove]

its okay. urm yeah. i tried both steam and taptap. pc memory, 32gb. nope. never happened before

[dusty cloud]

gaksbydsoisudnsamjx
#1463176685372313778 check this thing out too. don't think it will but it may have some things you might wanna try even thought it's not for this specific issue
sorry i couldn't help much but i really don't know what to do in this situation will let you know if anyone would find a solve for that thought!
try reporting it to devs and they may help you (Go to settings. General > Account Management > Support Center (at the bottom of the page))

[cold bronze]

hi! has anyone been having issues in saving after building a house? I keep on clicking the save before the Complete but it just goes back to my old house....

[tame kraken]

So update in the log in limit, for mine its still the same I try it all even uninstall and install it again :, >

[dusty cloud]

are you using a blueprint?

[heady dove]

i really appreaciate the help! thank you shun

[cold bronze]

no...i created a house

[dusty cloud]

are you entirely and fully sure you haven't been using blueprint for building your new house?

[cold bronze]

Yes. Extremely Sure

no blueprints whatsoever

only hard work that seems like will be going down the drain

[peak river]

anyone know how to solve this problem? this is the only thing show up when i start the game

[heavy void]

Hello, I'm trying to send a message to the trading threads for the mlp collab and I keep getting an error. It says the person I'm trying to dm doesn't share a server with me, but I'm not dming anyone, I'm sending a message on this server. Does anyone know how to solve it?

[torn light]

Any

Why

I left but came back

[torn light]

Same

[cold bronze]

it doesn't look like this error/bug has ever been solved going through past player experiences.

[torn light]

Is this blueprint

[cold bronze]

i didnt do blueprint

i just simply clicked the solo build, I didnt go to blueprint, i don't even know how to do that.

[dusty cloud]

ohhh, this one. someone told me about this before
it probably appeared because you had heavy lag out of nowhere and the game couldn't save or you left the app / closed it for a while before saving the building. not sure entirely because i never got it
don't think it can be anyhow solved or helpeds sadly

[latent brook]

hey y’all, i finished the winter snowscape furniture collection, but it wont let me collect the last wishing star reward. been like this since yesterday. the notification is driving me nuts lol

[strong juniper]

i am sure i pat a cat, but mission not fulfilled what to do

[dusty cloud]

its an ongoing bug! don't worry, it had been reported yet and you're not alone on that. majority of people who have finished the frostpore event collection experience that
thought there are sadly no current fixes known. the only way of dealing with it is just waiting for the next patch hoping that they'll take care of it

[latent brook]

ah, okay. thank you!

[placid basin]

anyone ever have lag issues during bad weather irl?
game has been running perfect until yesterday when a big snow storm hit us.

ive done every update and game setting but the lag makes the game unplayable at this point.

[dusty robin]

Hi, I lost most of my items from the forestbell thing that I had unlocked...

they were in my mail but did not notice that my bag was still full

[reef ibex]

Please can this be fixed?
Why can't I just have the house i have built already and be able to switch between them?
Why do I have to build this monstrosity...

Just to be able to have it built and avoid this...

[sand thorn]

ITS BEEN MORE THEN 6 DAYS UNABLE TO CLAIM THIS SPECIAL FURNTIURE

[reef ibex]

If the house I'm currently in doesn't have the same thing, it won't build the blueprints house. Even though, I've already built it.

I understand not having all the furniture, but the building itself. How do I get the materials without having to rebuild it every time I'd like to switch houses?

[woven hemlock]

Building materials are automatically created when you apply a blueprint, the numbers there just tell you what you do / don’t already have since it costs gold/resources to build them if you don’t already have them

[dusty robin]

How do you know what recources to use?

[woven hemlock]

On the cost page, it’ll tell you what resources your build needs

[dusty robin]

So I just need around 200 branches left, is that it?

[kind onyx]

I purchased the Junior GAMG Membership and the other one, but the items from the junior are not acquired yet, the status cancelled, but my budget is cut.

Any solution?

[distant plover]

Is there a way the rotation of the camera can be bound to the rotation of the camera? I've been making do until now but it really throws my aim off

[main jasper]

I have a question, can i use a keyboard and mouse in my ipad 10th gen using a usb otg adapter?

[mortal crystal]

Same here it been like that for 3 days now I even changed towns. I even pushed the repair button to repair. It still does the same thing I was gonna ask somebody else if they was going through that it is driving me nuts as well.

[late nexus]

Hello, I tried to receive a gift but now it's empty and it is confusing for me to check what it was because it didn't show me anything after telling me to sign the gift, can anyone please enlighten me?

[opal pulsar]

Anyone else having issues opening the game on mobile?

[reef ibex]

And i have to build it again just to get it. Even though I've already built it.

My current house...

The one that won't load because I don't have enough materials?

This is the problem.

[narrow geyser]

ive been trying to get on this game FOR HALF A DAMN HOUR and the screen is either white or gets stuck at a % when loading CAN U FIX UR GAME HEARTOPIA PLEASE at least the basic things with OPENING THE GAME OR LOADING IN bc ik so many players who STRUGGLE

[reef ibex]

Should fix it.

[split finch]

Does anyone know how to fix this? I have logged out, and back in. I am currently watching my wife play it on the same wifi I am playing it on

[worn nova]

Hey ! I need help. I think we cant have spike badge in pack but only with the tree activity but i took 2 times the same spike by error and idk what to do

[velvet glen]

i switched to steam which helped me but not for @worn karma :( have you tried switching?

[obtuse crane]

|| faut trouver quelqu'un qui a fait la meme erreur pour trade... si jamais tu trouves personne pour taider je veux bien mais ma box mystere est bloquée ||

[worn nova]

En fait le problème c’est que ça dit « impossible d’envoyer le dernier insigne » donc je pense faudrait que j’envoie un badge puis qu’on m’envoie spike puis que j’attende d’obtenir le badge que j’ai donné dans les packs🤡

[obtuse crane]

Alors est ce que tas les deux spike sur toi ou yen a un dans ta maison? Faut que tu ai les 2 sur toi cest pas pour ca?

[static nest]

Hello?

Where do I ask for help?

[obtuse crane]

Here

Only if its technical or else its in #1435807505304518686

[static nest]

Hi I’m having a bit of a issue with my game I’m not sure if it’s a bug or what

I’m having payment issues

[obtuse crane]

Can you be nore detailed? Or show a ss

[worn nova]

Les deux de celui que j’ai en double sont sur moi, mais on a essayé de me donner celui de la liste des brillants et ça a dit ça mais après oui je sais pas si la personne l’avait sur elle ou non je vais lui demander

[static nest]

So I was buying the heart gems and I clicked on the $30 one and it charged me $50 so I wanted to dispute the charge to get you know my $20 back and you know it took a long time to go in and I had did it again you know again for $30 and it charged me $72 and I disputed that charge as welland now in the game it’s giving me negative gems and I don’t know how because they didn’t give me those gems to begin with you know

[obtuse crane]

Oh... i think for this one maybe straightly go in the service support of the game. Contact devs

[static nest]

I did it’s been 48hrs and no email or anything and I put in another slip today

[worn nova]

(La personne ne l’avait pas en double on voulait tester qu’elle me l’envoie pour ensuite lui rendre je sais pas si c’est pas pour ça sinon?)

[split finch]

Anyone know the fix for the "Login timed out" ?

[dusty cloud]

Something that may be a cause of this error is Internet connection and type of connection versus game optimization. This means even if you know your connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

• Restarting your router

• Manually forgetting your WiFi and manually reconnecting to it

• Using a different WiFi

• 5G, LTE

• Cellphone data / hotspot

• VPN
  -# made by kayla

[obtuse crane]

Tu ne peux pas envoyer les badges que tu as qu'en un seule exemplaire! Pareil si un badge est chez toi. Il faut en avoir au moins 2 identiques dans ton sac

[obtuse crane]

Im sorry idk how to help i hope they will reply soon.

[worn nova]

Okay merci! Au pire j’vais faire un deuxieme compte et faire l’erreur sur le compte😭

[static nest]

Thanks

[split finch]

I am currently watching my wife play, and she's on the same wifi I am on. We both are hardwired in

[obtuse crane]

bon courage...je pense que je vais devoir faire pareil ma boite bug. Elle reste dans linventaire et je peux pas claim

[shadow pendant]

I'm so aggravated. I'm in the event area cooking and someone decided to stand in me so i burned my banquet. So much materials wasted

[worn nova]

C’est la galère

[obtuse crane]

There is a channel for badge trading, try posting an announce there. Maybe someone else misclicked like you did || je switch en anglais jsp si on peut parler fr x) ||

[worn nova]

Okay thanks !!

[hushed rapids]

i cant open the gift box thingy

[hazy arrow]

having the worst lag and high ping

[red crystal]

I've been dealing with getting stuck in place every time I use my fishing rod, is anyone else having this issue too?

started last night
I tried relaunching the game several times after it first started happening, and it would work until I pulled out my fishing rod again

[clear glade]

Can someone help me?

[tawny vine]

Yeah so… when we fixing this?😭

[brave socket]

I am unable to feed my cat. It has been weeks! I tried resetting, I have tried exiting the game and nothing works!!!! Fix your game!!!!!!

[tall sleet]

have you tried reporting the bug in the game directly

[brave socket]

How do I report a bug?

[tall sleet]

in the setting help center

[brave socket]

Support center?

[tall sleet]

I meant

Setting > General > Account Management> Support Center > Contact Customer Service

[topaz prism]

umm how? i accidently clicked on the thing but it didnt go through and now im in debt like how?!

i didnt pay

i dont have any money

[buoyant haven]

hello! i recently have had an experience with heartopia that has left me feeling scammed by the game. I have tried emailing and reaching out to several different people and nobody has responded. apple mistakenly charged me over $12 for hearts in game, and at first i didn’t care but then i noticed that i never even received the hearts in game. I disputed the charge and got a refund, but less than 5 minutes after receiving a refund my game has since shown that i have a negative heart balance and have to pay more money to be able to play the game.

[brave socket]

Thank you so much 🙂

[buoyant haven]

THIS IS WHAT HAPPENED TO ME

[topaz prism]

OMG

idk what to dooo

[tall sleet]

everyone who had these problems report it immediately
Setting > General > Account Management> Support Center > Contact Customer Service

[buoyant haven]

i did that 3 times and nobody has contacted me to fix it lol

it’s been almost 3 weeks at this point

[topaz prism]

same

[buoyant haven]

so now i’m trying discord as my last efforts before i just give up on this game 🤣

[topaz prism]

mood

too dang money hungry

[buoyant haven]

i’m saying

[tall sleet]

what did they say in the feedback

[buoyant haven]

there was no feedback

not a single peep from anybody

and i have tried 3 times

[pine crane]

i accidentally claimed a spike badge twice is there any way to get the shining?

[buoyant haven]

i even tried emailing and i got emails back saying my email couldn’t be deliberated

[tall sleet]

if it got refunded there should be atleast a feedback from the support center

[buoyant haven]

delievered *

i got refunded from apple not heartopia

[tall sleet]

in the mlp trading forum

[buoyant haven]

heartopia has just left me high and dry LOL

[pine crane]

nobody else has a double of it lol

[tall sleet]

i saw a lot who traded spikes in my server.. i guess its just timing

[dawn quarry]

Mine is doing this too

[topaz prism]

sameee

[supple prawn]

Hey, does anyone know how I can get the rest of these? I didn't receive some of the ones you get for completing the set

[supple prawn]

*update, backpack was full got em in the mail 💀

[twilit gorge]

I cant log into my account does anyone had that before??

[ornate stag]

I need help figuring out how to change my clothes

[red crystal]

if you go into your menu by hitting Tab, there should be an option in that menu titled "dress up"

[topaz prism]

THEY MUTED ME UNTIL 2036?! I DIDNT NO NOTHIN

naw screw this game

all because i misclicked

IF my card didnt go through it didnt go through dont punish playerws for a misclick

[tawdry saffron]

Not really game issues but the discord wont let me comment on the threads for trading pins

[long temple]

does anyone know how to fix this? it has sounds but shows nothing. it was just like that

[woeful creek]

i kept waiting wth happened to the admin

[errant fox]

I have a gift icon for special furniture but it won’t click. Is this a known issue?

[wind hull]

I have the same thing happening to me. I think it must be known then. Was it for the current event furniture?

[errant fox]

Yes

[wind hull]

That's what mine is.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[lethal matrix]

Are the devs aware of the "pets getting in the way" problem? Is there any way they're going to fix that soon?

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[woven hemlock]

aware yes, don't know if/when it will be adjusted/fixed, since players have been complaining about it for a while

[woven hemlock]

sounds like the game mis-detected the misclick as a refund, contact their customer support

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[gritty tree]

It won’t let me have these wishing stars I was thinking it would go away after a few days and I even did the fix bug thing on the home screen when I click the stars nothing happens

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[dense sandal]

my friend send me this and it said i go the acorn pass but it didn’t extend n all i have is an empty gift box??

[old trout]

How can I connect the pc4/5 controller to the game?
Staff please answer my question

[woven hemlock]

check your backpack / mailbox for a ticket item, you need to manually activate it

[woven hemlock]

the game isn't controller-supported
staff don't check this channel, this is a place for players to help players

[old trout]

Alright, thanks!

[pastel hill]

why can I not text in #1474630074291458168

[gritty tree]

Thank you for letting me know! ☺️

[pastel hill]

I need to trade my badges 😭

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[clear imp]

Someone please help, right now I can only access the game and my account with no problem on my PC (Steam). It’s because I can’t log into my game account on my mobile device. It’s still the same, it hasn’t been fixed yet, and I’ve already sent a ticket report about the problem. hoping! ♡⁠˖

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[leaden vigil]

read it! nvm

[dense lodge]

where can i bug report?

[woven hemlock]

Help! I need to contact customer support!

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[olive plume]

im not able to complete the publish book quest! i press publish and it loads for a bit and then nothing happens i took a video of what's happening

[sly night]

Is there any point of the island other than having my own plot of land to also build on?.. feels like I wasted 100 stars to restart for no reason..

[tall sleet]

nope

[woven hemlock]

Can you try first switching towns and see if it helps? If that doesn't work, try the network troubleshooting tips below, I wonder if your game lost the network connections

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection
  If those don't work, check out this Troubleshooting Guide #1463176685372313778 message

[woven hemlock]

think of it like an extension of your current land i guess, can't cook/grow crops/etc there, just build

maybe they'll do more with it in the future, who knows

[sinful reef]

hello
I'm facing an issue with my special decor item, I have bought a Bush with 25 Stars, however it didn't appear on my backpack or home store or mail, Is there is any solution for this issue ? as when i come back to buy it again it mentioned sold out

[tall sleet]

its in build mode

you can place it directly to your plot but it'll consume branches or whateva it needs

[sinful reef]

it's not there, i have bought a bush from bob not a recipe

[tall sleet]

oh wait is it decor from bobs message icon or is it from the shop

[woven hemlock]

did you buy it from his special furniture store? those are building materials, not recipes

Go to build mode >> Building Materials tab >> far right tab (the one with shapes on it), should be in there

[warm pebble]

Hi can someone help me I’ve been watering all day and it still says 6/8 I’ve watered so many times but it won’t change

[sinful reef]

OMG i found it, so beautiful thank you

[tall sleet]

you can water other players plants

[warm pebble]

Tysm 🩷

[woven hemlock]

if the plot was already wet when you started, it won't count as watered again! you can water a neighbor's plot, since watering for someoen else gives them a bonus that's stackable up to 4 times

[warm pebble]

Thx I’m new so I didn’t know

[woven hemlock]

that's what we have help channels for~

[errant fox]

How do we get bird seed?

[tall sleet]

you can craft or buy from bailey j i think

[woven hemlock]

it's a random reward when you turn in bird cards to bailey j

[lilac wyvern]

why cant i talk in the forum

[woven hemlock]

there's a maximum amount of people that can be in a forum thread at any one time - check the title of the thread you're trying to join, and look for similar titles but with numbers (eg 2, 3, etc). look for the one with the largest number, that's the newest thread

[errant fox]

Thanks!

[lilac wyvern]

tysmmm

[storm hull]

Why can't I get those stars? I've been trying to get it for almost a week now.

[dapper wind]

Hello! Have any one of you experience that your Exhibition Pass disappeared? I know I have 10 limited and 4 permanent pass but it disappeared after check how much to Top up :<

[obtuse crane]

We have the same issue...if you find a solution lemme know

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

@storm hull oops meant to reply to you

[trim rain]

Som its been a few days and this wont let me claim it, even though its been completed, so the notifiation is stuck 😅 is anyone knows how to fix it. ive tried just about everything i can think of.

[sick jay]

Has anyone been having issues with the translate option for chat? I couldn't have a conversation with my Portuguese friend because the translate wasn't working...

[woven hemlock]

try switching towns / reconnecting your network?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[obtuse crane]

i tried many times

[woven hemlock]

iirc someone said they got a notification that there's a limit to how much you can use the translation feature - worth contacting customer support to double check on

[sick jay]

Omg I hope that's not the case- over half the people I meet only speak Portuguese or Spanish💀

[hollow gale]

everytime i get a call and respond to it -ingame- the game glitches :C

[craggy yacht]

okay so i’m having to ask again but how do i get rid of this? i’ve restarted it and everything and it never goes away. it’s actually starting to annoy me, if anyone knows if it’s possible pls help

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[arctic vale]

I can not log into my game. How do I fix this or what can I do to login I’m

[next mist]

Hey Heartopia team, I leveled up my cooking today and for some reason the two new receipies are not showing up in my inventory. They are showing up as claimed though.... looks to be a bug. I did verify integrity of game, restarted it etc etc

[runic thicket]

Do we have a date for when they’ll patch this? People have been complaining constantly for a week or so, and it’s v hard to be patient when you don’t know when it’ll even get fixed🙃

[woven hemlock]

they haven't announced when, but it was lunar new year in china last week, so many things are delayed as a result

[trim finch]

Why does my camera keep drifting 😅

[runic thicket]

Or even an email in game that actually tells all users so that people don’t have to constantly ask 🤷‍♀️

[woven hemlock]

people will ask regardless tbh

even when maintenance is announced, people don't read / miss the mail

we get constant questions during maintenance days of 'why is my game down?' 😔

[runic thicket]

Yeah but radio silence isn’t helping and there’s a lot of bugs stacking up rn (pet glitches too)

[woven hemlock]

you can suggest it to them through their feedback form, staff doesn't look in this channel for suggestions/bug reports

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[runic thicket]

I have but I haven’t received and response from the tickets I’ve submitted

[woven hemlock]

like i said, it was lunar new year, so many things were delayed. you also have to check back on your tickets for a response, it doesn't notify you when they respond

the people in this channel are players like you, so that's the only way to contact their support team directly

[craggy yacht]

okay thank you!!!, i wasn’t sure if they knew or not.

[woven hemlock]

Doesnt hurt to complain to their support team so they fix it faster ⭐ since the bug has been around for weeks now, and a similar bug happened with the hymn sets so they shouldve caught this one earlier

[woven hemlock]

Can you confirm in your mailbox / backpack / warehouse that you don’t have an unlearned recipe there? Sometimes the game doesn’t register the learn button in time and sends the recipe into your storage for you to manually learn

[clever patio]

anyone know how to get these?

[void lion]

I’m trying to clean this reward and it won’t let me

[clever patio]

known bug there working on fixing it

[spring plinth]

When clicking on a piece of furniture it should say in its description on how to obtain this.

Most of the time, it’s obtained by randomly getting it in Bob’s shop

And collecting piece by piece over time

[clever patio]

only says this which when looking on google dosent give information

[spring plinth]

Must be a future event!

[clever patio]

i hope so because ima pirate!

i need my pirate gear!

[spring plinth]

Hahah

[nova rain]

For some reason I cannot move anything decoration wise off of the quartered tree thing trying to move the cat but i cant select it