technical-help

[ripe beacon]

Ok I look again tomorrow

[strange shell]

Does anyone know why I cant claim this under collections? /

[ashen bolt]

I’m having this same exact issue

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[ashen bolt]

I’m having this same issue

[strange shell]

well im glad its not just me lol

[silk leaf]

its been like that for a week and it is driving me insane

[fast sluice]

could you please everyone for help this quest? i didn't received receipt to learn and stuck for this quest, please help 😭

[woven hemlock]

check your backpack, mailbox, and warehouse for an unlearned recipe. i think it'll be blue or purple in color - if it's in your mailbox, you'll then need to find it in your backpack or warehouse to manually learn it

[pine plover]

AHHHHH ITS BEEN DAYS AND ITS GETTING ON MY NERVES,I WANT THAT RED DOT GONEEEEEEE

[proud ingot]

_thecooldude04 has been warned

Reason: Duplicated text

[fast sluice]

ah dear thank you so much, i found the receipt at whs, thank you for advice ❤️

[woven hemlock]

@spring plinth not mr beast this time, but i think it should still be deleted

[silk leaf]

Are we allowed to @ mods for this?

[woven hemlock]

ty mod, i was about to hit send on summoning mroe mods lsKJDF

[silk leaf]

I miss when ragebait was funny instead of upsetting. Anyone remember the "Sharks are Smooth" bit from years past? Good times...

[grizzled cairn]

The bird info cards max at 5 so this quest cannot be completed... anybody know what to do so I dont lose out on this reward?

[fossil heart]

rainbow blessing is not working?

[granite dove]

i can't collect my rewards. it's be 3 days. I even tried on mobile. When I click it, it just brings up what the reward is and i can collect it

[woven hemlock]

the wording is vague here, but notice that it's not bailey j asking for the cards. collect 8 bird cards first, then go to the lady at the deer tower

[lunar nebula]

I’m unable to claim these, it’s been like this for days on both PC and mobile.

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[granite dove]

i have the same issue

[grizzled cairn]

oh you're a blessing I love you sm

[fallow maple]

I’m trying to build in co build mode and it won’t let us do anything…

[trail forge]

Why can’t I sell my puzzles that I’ve bought myself?? I used to be able to put them together and sell them but now it won’t let me do it whether they’re assembled or not

[proud ingot]

gih_15790 has been warned

Reason: Duplicated text

[soft goblet]

I bought this black toilet but got a different color. Is this just how the furniture store works?

[ornate pewter]

Hii guys! My friend's cars seem to look a lot worse on her screen than it looks on mine. We have the same settings. Does anyone know why hers are so bad? It's specifically on cars

[distant dove]

This is happening to me as well!!!!

[wild anchor]

pixel density settings (PPI) can cause this

or override from drivers

[gusty mica]

I'm having this issue too!

[white burrow]

same here

[prisma hinge]

ITS BEEN WEEKKKKK

[vivid cloak]

Pings being unbearable again

[potent scarab]

So, I have completed the Penguin Furniture set, but it will not let me claim the last star reward... now I have a permanent notification and it is driving me insane. It has been like this for four days t.t

[sweet nova]

How to make this task i cant bc all my plots is wet how to make them dry 😭

[wild anchor]

water other people's plots

[sweet nova]

Tysm it worked!!!

[woven hemlock]

some puzzles can't be sold

[carmine anchor]

is there anyone else here who struggles with their cat disappearing or not being able to interact with it?

[trail forge]

Yes gifted ones but these are all ones I’ve bought

[copper lotus]

Not sure if I'm doing something wrong?? I'm new to this game lol

[past meadow]

ive got a notification to collect stars, but i cant seem to click on it?? is this a glitch of some sort the red dot wont go away no matter where i click

[valid thorn]

Hi I bought the large frame thinking I would be able to fit the large photo inside however because it won't let me rotate it vertically I have essentially wasted £9.99 🥲🥲🥲 is there a way to get this back ?

[neat lagoon]

Any devs working on this issue yet???

[chrome locust]

Have you gotten an answer yet? The chat here is so chaotic. Thanks!

[covert hemlock]

Not yet, but I submitted a bug report in game

[narrow musk]

this says its a daily thing but it wont let me collect it after the first day i got it

[chrome locust]

It collects it automatically for you at reset time

[narrow musk]

i got it two days ago and i havent got anything from it from the first time

[frail tree]

Ok, so I tried using the mermaid tail and chum with my daughter and in an event. Either way it’s not acknowledging

[slender flume]

I have been stuck for days trying to claim these stars. UID: nsk6kpg

[elfin ermine]

why did i just get charged for this game!! i didnt even login today

[vapid seal]

fr me too

[slender flume]

and also this quest. I have the cat energy jerky but it gives me no option to give it to Annie so I'm stuck

[vapid seal]

they will fix dw

[rugged nebula]

So I logged out and lost my 9 days of progress and it won't let me on my original account. I also lost my items and everything. So I started the refund process. And it doesn't make sense since my account was bound.

[woven hemlock]

not just gifted ones, some of the puzzles that are bought also can't be sold

[crimson bane]

What happened to the bubble jump

[mild sorrel]

Posting this here because I don't think it's an easy fix, but I've had this collection completed all day now. I've relaunched the game and even tried collecting on another device, but each time I click the stars it acts as they've been collected/can't be collected. I'm not too upset about being unable to claim them, but my watch rings 24/7 now which is mildly annoying. :.)

[distant plover]

car not loading in moment of lag?

[fallen ibex]

Hi, I received the pink bath tub from the pink bubble today. I put it in my warehouse, but when I went to place it in my home just now, it’s missing.

[indigo topaz]

I keep getting the shining Twilight badge over and over again i have 7 of them now?? Is this a problem anybody else have? I'm on the global server

[distant plover]

it fixed itself when i logged back in

[royal jungle]

How do I report a bug I'm experiencing?

[carmine anchor]

does anyone else here experience their cat disappearing or not being able to interact with it?

[hexed perch]

its in the roof

[royal jungle]

I had to restart my phone to fix it

[carmine anchor]

mine is never on the roof. its just outside at all times and teleports around my house. ive also restarted my game several times and it just wont stop.

[gritty heron]

Help , my cat is like this for over 2 hours now , when i try to take her out to get her back to the store ... I think she knows what I'm trying to do to her ...

[cerulean gorge]

My account was hacked and someone stole my heart gems

[woven hemlock]

only thing you can do is wait for her mood to improve and then try again

[gritty heron]

I have a question , if i get her back, can i take another cat after at the same time?

[late glade]

I have had it done for days an unable to collect the reward. Also, several items I bought from Massimo, I got in my inbox saying I left them behind. Then I accepted them and they never went into my inventory. Thousands in gold wasted. And in the middle of cooking my entire game crashed and wasted 3 dishes. Really aggravated with the issues costing me gold and time.

[woven hemlock]

it sounds like your backpack is full - you need to find them in the warehouse instead

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[late glade]

My backpack wasnt full. Several events I played, kept sending me the gifts in my mailbox saying I left them behind. My backpack wasnt full.

[frail tree]

What do I do?

[royal jungle]

Thank you this was my question actually

[fallen ibex]

Wonder if whatever issue you’re having, is the same as mine.

Honestly, at this point, it’s enough to make me want to quit.

[woven hemlock]

did you receive the screen at the end of the event where you could collect your reward?

[late glade]

Yes

[woven hemlock]

did you collect your rewards?

[late glade]

No offense but you're questions are not helpful. Yes I collected my rewards. I thought they were on me until I got the mail. Im a level 31. Im not new. I'm aware how to play the game.

[fallen ibex]

I had the exact same issue, also. My bathtub did not go into the mail, but other items did. And my backpack was not full.

And I’m level 32, I also understand how it’s all meant to work,

The fact that I experienced what sounds to be a very similar issue, makes me think my issue may be connected.

[zinc basin]

Hi. Just wondering if anyone have a bug that navigate to the town centre underground?

[rugged nebula]

I'd like to formally apologize as I made the mistake I will send back the money and rebuy everything it was my mistake I have figured out what happened. Thank you for your patience. None of you made the mistake I just found out I had used the wrong account. And as I promised in the email I had sent earlier I will be giving you all a 5 star review. Originally I said 4 but due to it being completely my fault and this being a really good game and due to you all being very kind and patient with me I'm giving it 5 stars.

[spring plinth]

Hello! Is this an ongoing bug you experience? Does this fix when you join a new town or refresh your game?

[zinc basin]

I rejoin the game few time and is still the same

[woven hemlock]

i'm asking these questions because i'm confirming the previous steps to see if i can pinpoint where the error happened. if you don't think they're helpful, that's fine, but you would not believe how often we get people in here who miss very obvious things, so it's important to retrace steps

[spring plinth]

May you please show me a video of you loading into Heartopia and this occurring ?

[zinc basin]

Is there a way to change town without using teleport to friend?

[frigid depot]

Bugged please fix, it's that I kept seeing my menu to have red circle dot to check my stuff in it

[spring plinth]

As of now no, besides refreshing the game, aka getting out of the game on your device and returning back to the beginning screen before you click start

[spring plinth]

Next maintenance this will be fixed

[zinc basin]

I have tried changing town and is still show. Currently sending the vid

[fallen ibex]

How long does it usually take to get a bug ticket seen?

[violet frigate]

hi I got my 3 resonance from the tree and got the other 3 from someone else but the icon to water the tree isnt popping up when i approach it with the watering can? has worked all other days

[spring plinth]

Which quest do you currently have tracked?

[zinc basin]

None

[spring plinth]

48 hours 1-2 business days

[spring plinth]

Please report this in game as a bug

If you track something else, does it still stay?

[zinc basin]

Yes it stay

[spring plinth]

Very strange. Best bet to do for this is to report it as a bug since no quests are being tracked and it’s being tracked to a nonexistent location

[zinc basin]

So i just go to setting and report this screen ?

[spring plinth]

Yes please!

[zinc basin]

Alright thank youu

[fallen ibex]

And how long/ how does it go, fixing a ‘minor’ bug like this? I’ve been working at completing the bathroom set since almost day 1. It may seem minor, but it’s setting a tone for me..and if I can do everything ‘right’ and still not be ‘allowed to accomplish’ that goal..well, maybe this isn’t a game for my family and I, after all….

[spring plinth]

It depends on what the bug is, bugs and glitches are normally fixed only during maintenance. What exactly is your bug?

Also are you referring to the pink bathroom set that is collected by the weekly bubbles?

[sudden narwhal]

i was about to show i have the same thing hahaha

[somber dew]

i have gifted my friend a guild acorn pack, and she didn't receive it, is it receive on memo? or in any other ways?

[pale solar]

if its what happens to me, the icon is stubborn sometimes just keep backing up and approaching the tree till it shows up

[radiant imp]

Oh thank Yemoja, this isn't just happening to me

[cloud comet]

Yeah so many of us have it it’s so incredibly frustrating

[sudden narwhal]

yeah 😮 i think its the idea that it says "22" when you can only get 21/21

[radiant imp]

Ahhhh, that makes sense

Feedback loop weirdness

[spring plinth]

Hello! Have you gifted her the guild acorn pack via postcard?

[sudden narwhal]

Im sure they will patch it since it seems to be effecting a lot of people. just might not be fore a few days.
my friends had it like that for like 4 days now

[fallen ibex]

Yes. The bath tub just disappeared after placing into my warehouse. I went to place in it in my home, and it is nowhere to be found. I even tried the Repair as a final resort.

[somber dew]

yes, the purchase for friends

[cloud comet]

I had to Lower the settings when I played last time because the phone was charging and it was overheating, but now that I tried putting them up again like I always use them (to the max) it’s just.. not applying? The first photo is how it used to look and the second one is how it look now, even tho the settings are the ones in the screenshot. I don’t know what to do(?) I opened and closed so may times and it’s just not working 💔💔

[radiant imp]

Oh, btw, anyone having an issue feeding the penguins too? Or can you only feed them their fave foods and nothing else?

[spring plinth]

If it is not in your backpack/warehouse, or when you search up the item on the search bar, please do report this as a bug, this could take 1-2 business days for a response.i know it may be aggravating waiting, and they could take longer, to be positive you did receive the pink bathtub at one point, go into collections and click furniture and go to the washroom icon, and find the pink bathtub and see if it says 0 or 1 near the backpack logo on the screen to see if it states that you are currently carrying this item or not, and if you have ever claimed this item whether it is greyed out or not.

[fallen ibex]

I have literally done all of that

[flat seal]

This infuriates me to an insane degree

https://cdn.discordapp.com/emojis/1012642771888246832.gif?size=48&animated=true&name=zzcatwoah

[spring plinth]

Did it say in the furniture collections that you are currently carrying the item or no?

Also, is the bathtub greyed out or no in the furniture collection?

[fallen ibex]

It is shown coloured in.

I do not see where it says I am carrying it

[spring plinth]

I will show you

[spring plinth]

Hm, are you sure you did not accidentally sell it to Albert?

[fallen ibex]

Positive. I placed it into my warehouse only because I wasn’t ready to change my bathroom I have made.

When I had time to do so and went to do it, I could not find it anywhere.

[spring plinth]

Had she received the postcard in her mail? And how long ago did you send her the gift

[spring plinth]

Very strange…this must be a bug then

[fallen ibex]

I have started a ticket in game.

[spring plinth]

Yes, that’s all I can really say to do for now, and waiting till they get back to you

[fallen ibex]

But as the other person was saying, I also experienced similar, but I didn’t think anything of it at the time.

My bag was not full, but I had quite a few items in my mailbox

[spring plinth]

Have you refreshed the game/rejoined just to see if it got sent to your mail or anything of that sort?

[fallen ibex]

The bathtub wasn’t one of those items, but now I’m wondering if the 2 incidents aren’t connected

I have restarted the game like 3 times since, I did the repair tool this last time

[spring plinth]

I’ve had items go missing due to me having my backpack being full, and it not going to my warehouse, and instead it got sent to my mail. But I had to refresh my entire game for it to appear in my mail

[spring plinth]

Hmm

Definitely a bug then

[somber dew]

yes

[spring plinth]

@somber dew I sent the questions here^

[cerulean dawn]

Is this a bug? I cant claim the star rewards

[tropic remnant]

It wont allow me to collect the stars either its rly annoying

[flat seal]

I dont really care about the stars anymore I just want that red dot GONE

[frail tree]

Still waiting for a response

[dusk anchor]

Hope they fix it

[cerulean dawn]

same haha

[flat seal]

Do the devs not have any roadmap for their updates?

[slate lantern]

Oh what u have to do is use mermaid tail (ur own one) try to take out all the fishes as fast as u can within the time limit of the tail

Then a blue shadow fish will appear

Remember the blue shadow fish only appear to the person who put down the mermaid tail

The key is to take out the fish as fast, if u and ur daughter can't do it, do it with more players recommended in fishing events

[frail tree]

Ok. Will try again

Does it have to be in a specific place?

[pliant orchid]

I don’t know if - I’m dumb or if it’s bugged? But I just got to the end of the pass and collected the last piece of winter furniture, and it’s telling me I have Stars to collect but anytime I click, it just gives me information. Help?🥲 am I just doing something wrong?

[frail tree]

Click the red dot?

[pliant orchid]

I tried 🙁 same thing

[stone stone]

Need to talk to Eric about a task but no chat bubble pops up

[woven hemlock]

you're not dumb, it's bugged right now!

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[pliant orchid]

Okay thank you so much!

[obtuse epoch]

Is there a way to play on Steam on the steam deck? I keep running into "Fail to aquire Hotfix Configuration"

It won't let me in the game

[woven hemlock]

so technically yes, you could, but the game is not controller supported, so most people who have tried playing on steam deck have encountered a lot of errors that made it not really worth it

[obtuse epoch]

I don't mind controller issues

I just want to get into the game

I don't have any other ways to play rn

[lilac wren]

when will i get my book? its been more than 30min now and its still under review. i always got my books instantly and this one is just one i already published but with 2 more words and grammar fixed lol

[smoky kraken]

Hey are you able to play the heartopia right now? I can't enter the game, it keeps on saying login time out since last night, do you know any issue about this and how I could fix it?

[somber dew]

not yet. about an hour ago, the issue is i tried to gift her and yet it didnt receive any email on what we purchase, i dont know if this is a top up issue or what

[real plover]

cant click this

i mean when i click it i cant claim the stars

[sinful berry]

I think i saw someone with the same issue, but cant collect rewards tonight!

[real plover]

so now ive had this notif for 2 days now

oh ok good to know its not just me

[sinful berry]

right above mine nvm im dumb lol

[real plover]

jajaja

[lilac wren]

its a known issue, i dont think anyone got to claim them, they're working on it but we dont know when fix will be

[obtuse epoch]

How can I get past the error message?

[tough crypt]

I refreshed my game, and my fluttershy badge disappeared! Here’s before & after with timestamp… you can even see I’ve redeemed the exhibition pass reward 😭

[unreal field]

Does anyone have a problem with their furniture only loading in when close to it?! If so, do you know how to fix it? I only have this issue at my house and my other friends do too. But at other people’s houses, it doesn’t happen.

[merry sky]

Why is my game keeps getting hang every seconds and frame drop, even though Im using the low graphics with 60 fps. Im using Iphone 16 Pro Max. Any solution for this? Or the game itself is not optimized well

[boreal sphinx]

Anyone having issues playing on steam? Keeps saying extracting files

[tidal jungle]

are they updating rn 💀

[humble marsh]

I think they’re having a bug rn, can’t feed my cat, can’t sleep on the bed

[floral lava]

Is there a way we can resize the game window freely besides the game built in resolution on the setings? I hate having to log out in and out just to resize the window.

[crude vale]

hiii where do i go to get help with gifting? i sent the beloved items but the hat n shoes did not arrive ><

[jolly coyote]

um- How to fix the button to feed the cat? :,D (mine is not showing)

[jolly coyote]

nvm- :,D

[dapper egret]

Can't click claim that 30 star set gift

[slate lantern]

It doesn't need to be, but if ur are struggling to trigger it, prefer to do it in fishing events so players can help u~

[slate lantern]

Currently bug, have to for wait for the fix

[hearty pewter]

Its literally posted in almost every channel lol

[frail tree]

We finally got it. One or both need to use the mermaid perfume in unison with the tail. To get it to empty fast to get to the shadow fish. That was hard.

[slate lantern]

yess if u got the mermaid perfume that also works

[slender verge]

I usually hold right click on mouse to move camera, but after sometime it just move with the cursor without right click, so when I go click on things it moves the camera, does anyone know why?

[slate lantern]

oh that happens when u alt tab tho i forgot how to do it but mostly it does it like that when u went to different apps

[slender verge]

You know how to revert it ? when it happens

[slate lantern]

just click ur screen and it will go back to holding xd

[slender verge]

Sadly doesn't help here :(

It happened and I had to play like that for like 15 min

[slate lantern]

dang even after right click or left click?

[slender verge]

Yes

[slate lantern]

thats the first time i heard about that, thats sadge

[slender verge]

The camera moving with the cursor

[slate lantern]

did u do alt tab again?

[slender verge]

It was probably because of alt tab

But it got fixed randomly, I don't know why

Happened me like 3 times today

[shell pebble]

I have this SAME problem! 😩

[pale pebble]

I’m having a problem collecting my purple stars from my collection page. Specifically for the Winter Fest collection you get from the acorn pass thing.

[spare salmon]

I’m having the same issue

[pale pebble]

Looks like we’re in this boat together then. Hopefully it’s fixed or addressed soon.

[broken niche]

Lost some of my MLP badges

Used to have these

Just traded for rainbow flower applejack badge

[vocal obsidian]

anyone else have issues with book writing and the book being flagged for violations? my sentence was "we had fun on the beach. In our downtime. The highlighted part is what was flagged for a violation.

[dusk citrus]

is anyone else having issues with login time out?

[dreamy shell]

Having issues collecting the star reward after completing collecting the penguin collection. Will not let me claim it at all.

[golden quail]

Can anyone tell me the dns to make my ping stable cuz whenever i cook my ping spikes to 20k or more🥲

[flat geyser]

Anyone else having trouble collecting the rewards for the fashion wave furniture collection? I collected them all but it won’t let me collect the reward…

[slate lantern]

i recommend to use warp 1.1.1.1 hopefully make ur ping better

[summer cloud]

thought i was the only one

[timid oar]

me too

[cobalt anchor]

You guys wont believe how many same messages we get here about the collection issue

[timid oar]

help help help meee... how to claim this reward 😢

[cobalt anchor]

Its a bug, there is no fix

[summer cloud]

oof :/

[cobalt anchor]

What dani said, 8.8.8.8 and 1.1.1.1 are what i use

[random crest]

My game crashed/threw me out of the game twice today hasnt happened before🥲

[mossy geode]

Hello guys, i have a concern about the jr pass. Someone sent me a jr. pass but it doesn't show the badge here in my id. how can i fix it

[dreamy shell]

definitely not lol glad i am not the only one though. It is legit just Winter Snowscape for me. I just cojmpleted another one and it let me claim that reward but still cant with the Winter Snowscape

[solar slate]

i cant claim these purple stars for some reason help

[winter tundra]

Yeah I have the same bug as well

[vocal obsidian]

Go in building mode and come back out. That usually fixes my pet glitches

[solar slate]

help ussss

[vocal obsidian]

I think there’s a bug. I had something flagged as a violation. Went to edit and won’t let me edit or unpublish. So I have to delete and redo.

[slate lantern]

it should be in ur backpack and im pretty sure that where u activate the membership

[tender elbow]

This is the second time my screen hot stuck like this when Im trying to feed my cats. Why? And how could I fix this without closing the app?

[mossy geode]

do i have to get it from my backpack then activate the membership?

[onyx sail]

is anyone having issues in the survey? ive been trying for 5 minutes to end it, but the captcha keeps giving me an error
edit: nevermind

[slate lantern]

it should have went there when the friend gifted u, did it went to ur mail first?

[slate lantern]

keep trying it usually happen like that

[woeful creek]

can we just spam this issue? it's very annoying

[solar slate]

agreed please fix

i cant claim these purple stars for some reason help

[quartz vigil]

I have no option to purchase anything from the weekly selection in the acorn store.. does anyone know how to fix this?

[robust pewter]

All cleared but can't claim it tho

[quartz vigil]

yeah neither can me or my bf.

[cedar glen]

same issue T_T

[solar slate]

damm we all in this together lmao

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

If you mean the DG Member Friend Purchase Store from the event, there’s a limit on how often you can purchase from friends (3x from 1st week, then +1 times after that, the 3x from the first week doesn’t refresh once used up)

[quartz vigil]

I mean from the actual acorn store.

weekly selection

[azure dome]

can the rainbow bouquet reach the whole house?

[ripe arch]

Does anyone else have this problem? Can't interact with one of my cats for a second day

[coarse fossil]

=help

[twin yacht]

ModMail Help Menu

ModMail is a feature-rich Discord bot designed to enable your server members to contact staff easily.

Please direct message me if you wish to contact staff. You can also invite me to your server with the link below, or join our support server if you need further help.

To setup the bot, run =setup.

Invite

https://modmail.xyz/invite

Support Server

https://discord.gg/wjWJwJB

Use the reactions to flip pages. (Page 1/8)

[woven hemlock]

Do you play on Steam? I’ve seen a lot of people unable to purchase from the Acorn Store through steam, they have to top up using the website instead

Oh wait, for the weekly selection: make sure you’re clicking on the price when purchasing

this part

[woven hemlock]

No, it has a pretty limited area of effect when it’s used

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[waxen trail]

I can’t claim the reward here because it say 22 points but all the furniture goes up to 21 only. Help!

[tropic remnant]

A lot of people are having this issue

[exotic patio]

How much more to throw away, is this a bug? 😭🥲 need water

[calm harbor]

Ah so, what did i get from this?

[ocean girder]

am I bot? how do i verify when nothing came out other than the check box?

[tropic remnant]

I have a problem where Vanya is always tracked even when i do not track him, i have tried untracking him but it just pops back up when i teleport or reset.

[flat seal]

It could be a title

[buoyant abyss]

How can i do this quest??

[drowsy sail]

they are just there to be cute

[uneven peak]

Hii!!! so im having like a confusing problem

I pulled the firefly broom (YAYY) but now i just CANNOT find it

like idk where it would be other than handheld? But its not in there? And I checked the rest of my dress up areas and its fr just not there

[tropic remnant]

aint it the pickaxe

[uneven peak]

IS IT

OH MY GOD R U FR

I might be stupid

LET ME CHECK

[latent sonnet]

Idk if this would count as technical help, but I didn't know where else to post.

Anyway. Tried filling out the survey for the rewards and the captcha failed every time, persistently...

[digital nova]

This happened to me too, i dont know what happened

[uneven peak]

OH MY GOD YOU'RE RIGHT THANK U SM

[tropic remnant]

yea fs

[uneven peak]

i deadass rebooted my game twice like 'is it a bug??" no im just dumb

in my defense its almost 4 am and I havent slept in two days

[tropic remnant]

thats fair its almost 3am for me

been playing the game for 2 weeks

[uneven peak]

Ayyyeee

[dim stump]

Hi, I bought the white convertible with 750 stars but I don't see it in my list of cars. Can someone help please?

[tropic remnant]

try restarting your game?

[dim stump]

I did before sending a message here, still nothing

[tropic remnant]

hmm, maybe it was sent to you mail for some reason

[dim stump]

Ooooo lemme check

[dim stump]

Found it to be there, thank you! Kinda weird that the car was affected by my backpack being full 😅

[wintry bear]

Someone can help me? 🥺 mine furniture suddenly became unlimited and because of it i cant build myhouse because it said backpack full. It also said my acc could be suspended but i do not do nothing suspicious just normal daily things 😭😭😭

[tropic remnant]

glad ya found it

[iron cairn]

So it says I can collect it since I’ve finished the set but anytime I tap on it on mobile or click while on pc it just pulls up the rewards description. I thought I just needed either join a new town to close the game completely and restart it but that’s not the case.

[tropic remnant]

in blueprint mode you have unlimited furniture

[tropic remnant]

its a bug across like everyone\

[iron cairn]

Ok ok cool thought it was just me. I was actually flipping a bit. Thank you!

[tropic remnant]

of course

[wintry bear]

When apply why it said backback full ya? Or it normal? And it said my acc will suspended sorry im newbie

[tropic remnant]

if your backpack is full move stuff when your at your house to storage

[wintry bear]

Ok will try thankyou 🫡

[primal lava]

Help. It's been days. These wishing stars can't be claimed

[strong maple]

Is anyone else struggling with the captcha at the end of the DG member survey?

[tropic remnant]

continued issue with everyone

[lilac saddle]

Impossible to click on the reward

[prisma bluff]

I'm having the same issue

[dreamy mortar]

I just had a bug where my mlp badges weren’t showing ip in my badge section, so I took them off the wall thinking that it would solve the issue, but it didn’t and I don’t have my badges in my inventory now

[queen breach]

Anyone facing the issue where they can't do event quest "show feather to Bailey J"?

[late magnet]

anyone know how to fix this?

[sudden lantern]

Hi , I have completed the full collection of the event , so I have unlocked the 30 purple star but I can't collect it , when I click on it it doesn't work , it's the first time it happens to me in the game , I don't know if this is a known issue , or if there is a solution, but yeah its stuck 🥹

[runic thicket]

why is apron a banned word?

[woven tiger]

I have the same problem as well.

[tender magnet]

Same here ^

[tender magnet]

Common issue among players right now :((

[tender magnet]

^

[distant sundial]

because people get around saying 'porn' as 'pron' probably

[hearty rock]

I have repeatedly gotten this message. I don’t know what to do, I tried to reenter build mode and save my changes. Discarded save and restart my game after trying all of this I still get this message ): I waited for the server to renew the day as well and nothing seems to work. My ping is fine during build mode. I tried help center but no one can help me ): ( on pc if that matters)

[thorn oyster]

Idk if i am in the right channel but I just have one concern and I hope the devs will fix it. But when you cook, the pets keeps getting in your way and you can't interact with the stove bc of it and wasted two foods already 🥺

[ornate rampart]

uhhh

my game keeps buggin to this when i try to fish and then use my vehicle

[tight path]

I can't get the reward 😕

[uneven island]

It doesn't work either 💔

[austere cobalt]

yes same

[halcyon fox]

When i got this error it means your build wasnt save try saving it manually and re login that fix the issue for me

[vast oar]

lmao i just came in here to ask abt this and looks like loads of others have the same issue

[halcyon fox]

I have a question about the pet interaction missing for some pets? Like is that normal or is it just me??

[vast oar]

happens to me sometimes normally just going away and coming back helps but idk about if its like a permanent thing for specific pets

[pallid wadi]

Hays. I dunno I already skipped 2 days worth of daily quest just trying to login. I tried every method. Even changing wifi does not work anymore. Idk what to do na

[uneven matrix]

The tree glitched on me yesterday to collect from the harmony tree 😩

[sand hare]

Cats keep blocking my stove when I cooking!

[sand hare]

Same

[jolly torrent]

help, atara and annie is missing

[warped smelt]

Probably in the concert

[sour basin]

Hello..
Ive been trying to get to town multiple times, steam/iOS but the ping numbers are just going higher 🥲

America Server

[sage rapids]

How do I find ka ching when she’s no where on the map? I have a daily mission from her but she’s no where to be seen and is not at her usual place

[tall sleet]

shes at the concert event

[hallow girder]

21 stars is the max but 22 needed...

i cant claim it

but it gives a popup to claim

[karmic elk]

I actually came here to bring up this issue too! Restarting doesn't fix it and idk what else can tbh.

[sharp valley]

Devs are aware of this issue, let’s just wait for them for the announcement when its fixed

[dense sandal]

Also came here to say I thought they’d fix it before it got to me

[daring bolt]

Yeah i am having the same issue, been like it for over a month now. Hopefully it gets fixed soon!🥲

[hallow girder]

over a month serius?

[daring bolt]

Yeahh… i got the furniture quite quickly and ever since its just been an on going bug

[steady void]

does anyone know how to log out of my current account? I keep trying to log out but it won't let me switch to a different google account 🥲

[plain estuary]

Hi, I tried to place my drawing board near this bench and it fell under the floor, I have no way to pull it off or put a second one anywhere, I'm stuck

can anyone have the same issue? did I have to open a ticket and in case how can I open it?

[wary otter]

Try switching towns, pretty certain if you place a drawing board outside of your home it'll end up back in your bag.

[plain estuary]

Thanks sweet, ill try now!

[winter eagle]

is there a reason I cant collect the 30 stars ? ive been trying since yesterday and it just wont do anything :c

[wary otter]

It's a known bug, need to wait for fix

[winter eagle]

okie dokiee thank you

[storm stream]

Does anyone know what should I do? No matter if I keep refreshing, or re-opening the survey, it still says that the Veryify is failed.

[normal mantle]

Hello I have an issue. i just finished finishing at Bill's event. I got the notification that I caught a shark. But then I looked at my inventory, and I don't see any shark at all. I also got shark frenzy badge. Yet still no shark. Can anyone please explain to me

[whole hemlock]

Same..... restarting doesn't help, and one of my friends has the exact same as well... guess we're stuck with an annoying notification 😄

[gloomy warren]

Devs plssss fix the collection/30 star reward issue!! The notification is driving me crazy 😭

[tame tree]

anybody else having issues walking?? can drive but character will not walk at all. tried resetting rebooting multiple times. on pc

[tame tree]

theyre saying next update it will be fixed.

[summer glade]

My cat keeps going into the floor of my house, I can fix it by joining a new town, or anything that resets her location, but it's kinda annoying that I need to join a new town each time, just so she doesn't phase through the floor and stairs--

[gloomy warren]

Awesome, thank you!

[dusty cloud]

there are other ways of fixing this issue except switching towns! they may work for you too

PETS ISSUES
if your pets are stuck up in the sky or in the ground / you can't interact with them for no reason at all then enter build mode and then exit it. should help! it's a really common bug which is hopefully getting fixed soon by the developers
IF that didn't help:

• start a tea party and then cancel it
• change your town
• restart the game
• turn your wifi on and off
• go to the title screen and press the wrench button
  -# specially for stuck pets:
• enter build mode and move roof/wall your pet has been stuck in and then put it back
  alternatively you can wait for them to come down

! those are temporary fixes. if you have this issue again you'll have to redo it
-# made by shun

[summer glade]

Oh thank you, didn't know about the build mode one and party, might try those ^^

[hearty pewter]

@winter eagle @hallow girder @karmic elk

Individuals having issues with the Winter Furniture collection:

Its a bug. Report bugs in game. Watch, settings, account management, support center, headphones.

It says they have 21/21 but need 22

Should hopefully be coming in the next patch.

[lilac spade]

hello, my music player disappeared while doing solo build

[hearty pewter]

Last night I had 2 pets that got interaction locked lol. Build mode did not solve it, but it also didn't put me at the front of my house. I did once just entering and exiting, then a second time placing and moving furniture.

Next time it happens I'm going to try Blueprint instead. Maybe its a better fix.

[winter eagle]

THANK YOU, I was looking for a place to report it but didnt find it at all.

[rich fox]

Idk if this is the right place to ask, but I tried making a post in the mlp trading channel but it says I'm not allowed. How do I get allowed? ;w;

[hearty pewter]

Pick the thread that matches what server you play in

[rich fox]

Thaaaankyou♡

[dusty cloud]

you don't, only moderators can make threads here. choose the server you're on and then just type a comment in there
this was made to prevent threads that won't be on topic

[late storm]

It will not let me collect the wishing stars

[cinder plaza]

hi folks, does anyone know what time "dusk" starts?

[lofty rock]

Hello! I’m having difficulties claiming the special furniture set reward(for the winter snowscape). It’s showing that I have completed everything & a gift is available to claim, but it’s not letting me. I was hoping after a couple days it’ll work, but it still hasn’t.

Oop I see more people are having the same issue

[white geyser]

Just asking. If i migrated to other country irl. If my account is from sea, will it lag if i use in in America? Or do i need vpn to play

[turbid knoll]

I bought waterfowl pond but I cannot find it, please help

[slate lantern]

I believe shark frenzy isnt shark? If I remember something like 3x catching huge fishes? But I am not that 100%

[topaz crest]

One message removed from a suspended account.

[slate lantern]

Yep but not as laggy when u are in Europe, vpn can help

[slate lantern]

Just keep trying the survey always doesn't that~

Just x then submit again

[topaz crest]

One message removed from a suspended account.

[slate lantern]

Do u mean #1474630074291458168 ?

[storm stream]

I just kept refreshing it and it worked (but it took a while)

[teal zinc]

I am having this exact same issue

[orchid talon]

my floors turned into the same color as my tiles, they used to be brown. same for my bricks turning pink on my walls

[gloomy sluice]

Happens occasionally, if you select an item of furniture (as if you're gonna move it) it should go back to whatever colour it was before

[blissful fog]

I'm not sure if i am in the wrong window/chat.. but.. i was buying some red hearts 300 to be exact .. and the game glitched and they charged me on my Steam wallet for 3 of the 300 red hearts. sent 2 E-mails to support on game.. Crickets.. I have proof on my steam history . I only received 300 hearts, and no refund of the other 2. HELP

[orchid talon]

thank you :D

[storm frigate]

How long have you been waiting for a response from support? It sometimes takes 3 business days to get a response.

[blissful fog]

Beggining of Febuary

[finite coral]

So is this ever gonna get fixed it’s giving my brain an ick to see the notification 🤣🥴😭 I also want my stars…

[dusty cloud]

i hope it will because it had been like that since the event started as far as i know
but hopefully it gets fixed next weekly patch

[finite coral]

I hope so too 😪

[north cosmos]

Same issue- its been like this for days 🫠

[shell spruce]

I have the same problem

I hate notifications 😭

[sharp smelt]

Having the same issue!

[pale pebble]

Apparently we’re all having the same issue and no one is responding.

[storm elm]

does anyone know how I can I claim my reward?

ohh we all have the same issue I guess

[haughty wigeon]

can someone help me figure out why i cant purchase hearts/ gems? it says to contact customer service ....

[thick gate]

I am having the same issue

[graceful nimbus]

Hello

How is everyone

[scarlet trout]

same

[worldly burrow]

hi, i tried using the new code but it's telling me that it's reached the use limit despite me never using it

[tropic scroll]

same

i chekced my mail in case. I got nothing as well

[worldly burrow]

strange

[west vessel]

I used the code now

lifewithline
It says i already claimed it when i havent:/

[weary eagle]

same here

[dapper palm]

Hi, a friend has been trying to join the game and every time he logs in with google, the game just freezes in the confirmation but it never comes back to home page or something... any idea on how to fix this?

[candid jasper]

Apparently they posted the same code when the game first came out

[weak sigil]

anyone else not able to collect the stars for finishing the snow scape furniture set?

[candid jasper]

Its a bug they haven't fixed in weeks

[tender heron]

helloooo i had all the badges in the shining cattegory now 4 are gone-

idk where to report this so

[gloomy shore]

It won't let me accept the stars

[forest halo]

hello anyone know what is this problem?

[empty wharf]

Hi! I have answered the survey but won't let me do the captcha because it says there's an error. Idk what to do. Does anybody know how to fix this?

[storm elm]

I hope they'll fix it on the next update

together with the cat bug

[dull phoenix]

how do you report a bug now?

[spring plinth]

This is a known issue! Will be fixed next maintenance

[spring plinth]

Please contact in game support

[spring plinth]

Please go to Heartopia’s in game support center shown on the main log in screen just before clicking start

[molten cloud]

Anyone playing on a mobile phone not able to access? The play option does not show

[scarlet willow]

Has anyone had the issue of launching the game on steam and the game resolution turns super tiny. Ive tryed forcing the load up to 1920x1080 on steam advanced options but it snaps back to the tiny resolution. Ive attempted to force the resolution every way i know and searched but it still turns tiny

[molten cloud]

I think the server might be down. Ive tried launching game multiple times

[woven bridge]

-# ₕₑₐᵣₜₒₚᵢₐ

u can try clearing ur data on steam so it thinks ure new, then sign back in. i hope that puts the settings back to default

[dusty saffron]

I'm trying to submit the survey and I verify the captcha and it keeps coming back "verify failed, please refresh"

[jaunty sonnet]

Edit: Just saw it's a known issue from a previous post. Will wait for fix! Thanks!

Hello, this collection will not let me gather the reward for completion. It just pops up with an information page when I click on it instead of collecting the wishing stars. It happened yesterday so I left the game and when I came back today it is the same issue. I would like my 30 stars lol

[cobalt anchor]

This is hilarious its so small 😭😭 i’ll assume you already tried to reinstall, did that not help at all? Also is it happening with any other game? And yes try to clear your data ok steam like shiro said

[sick ibex]

I've asked the same thing almost everyday and no one ever answers

[dusty saffron]

Not to be that guy but .. did you contact customer service?

[warm token]

earlier i crafter 80 repair kit and it only gave me 8 repair kit. Now it is back to normal. My uid is 4sa83gw1

[molten cloud]

🤣 I had the same issue too

[rich bane]

Hi, I haven't been able to log into the game for two days now, and I keep getting this login problem message. What should I do?

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[hexed carbon]

???

It won’t load and stays stuck at 39%

[west vessel]

Happened to me,had to have them in backpack all the time for them to count as “have”

[hexed carbon]

What is going on. I restarted my device. Reconnected wifi

[runic thicket]

Blocking the word apron is pretty extreme though. There are literally items of clothing with the term apron in it, so it doesn’t make sense you can’t actually say the full name of an item available in game

[heady estuary]

I agree to that, the censorship is really odd sometimes. You also can't say grape or basement for example. I can see why grape, but it's also a fruit and an item in game?

[oblique zephyr]

Does anyone know why we can’t claim the stars after getting all the penguin item?

[vast lynx]

anyone else having insane ping issues??

[tender heron]

ohhhhhhh okay okay

[ancient wolf]

I’m new and American, I have tried to start the game but even after I log out and log back in, it keeps telling me that I’m not in the right time zone. Any help, I have even started the game and it won’t let me in

[safe sleet]

im having some trouble with the npc requests, i have the items but when the npcs are in the winter area they seem to not have a chat button

[woven hemlock]

Can you check your device’s time settings? It’s detecting that your device’s time is different than where you actually are, not that you’re not in the right time zone’s server. If you have your device’s time set to manual, try switching it to automatic, then reload the game and/or reboot the device and try again

[heavy jay]

I cant claim these stars and the notification wont go away

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Bugged, see above

[heavy jay]

OOOHH okie, thank you for letting me know!

[light surge]

Thanks as well!! I was also going to ask about this issue 🙂

[ancient wolf]

Thank you so much, I’m trying it now

[woven hemlock]

Oh dear, I saw someone else mention that too earlier. Try switching towns to see if you can get the bubbles to reload?

[ancient wolf]

https://tenor.com/view/excited-hive-hivechat-community-blockchain-gif-18465569

It worked I’m in the game! Finally

[weak osprey]

is there an issue effecting users in game sound and music?

youtube puts out sound, but not heartopia. Ive restarted and redownloaded with no luck, thanks in advance

[molten cloud]

Any update on game on the mobile phone? Still getting timeout error

[safe sleet]

I reloaded and that definitely helped 😌👍

[potent compass]

did they fix the glitch with the Winter Snowscape collection reward?

[west vessel]

Did it it worked?

Cuz i did for me but idk for others xd

[tender heron]

i havent tried yet-

ill try tmrw or in a few mins

[ebon girder]

When I go into build mode I don't have a visual barrier to show where my not unlocked plots are. Is there a reason they are gone and can I get them to come back? Its hard to build without knowing where the end of my plots are!

[gaunt skiff]

Hi everyone, I'm having some problems with the game, could someone help me? The problem is that I've been playing since the pre-release and after the game was released I lost all my progress. Okay, I accepted it and started from the beginning. Then I made another account, always logging in with Chrome, and then I logged out, tried to log in again and it wasn't working, it was restarting from creating the character at the beginning. Two days ago I restarted my game after giving up, but since there were only people from other countries, I tried to leave and rejoin my server. I thought it was the wrong server I had chosen to start with, but I lost my account again and couldn't log in at all. I lost all my progress for the third time... 😮‍💨😢😢😢😢😢 Even when logged into Google or Facebook, when I try to log in with the same login as before, it restarts. I want to know what I can do to prevent this from happening; it's getting annoying. If I can't fix it, I'm going to stop playing because having to go through the tutorial multiple times is getting tedious... 🥲

[zinc sorrel]

HEy all. When I fish, I get struck and have to log out and log in again to be able to move. What do I do?

[solar slate]

bruh

[steel crown]

Im having this issue too, happened to me during the fishing part of the tutorial

[jolly bramble]

Are devs working on the pets walking through furniture and building items to then ruin your $$ $ food you were trying to cook? I hope they are 😅🫠

P.s. I had to reset my position because of my cat...I was fully stuck because of them 😪

[mossy sigil]

Are they going to fix the not beign able to interact with cats thing? its making it hard to do my dailies

[agile lance]

i cant type in any of the #1474630074291458168 says i am not friends with the user. but everyone else is typing fine? :|

[flint coral]

What happened to badge trading?

[broken veldt]

I am unable to pet my cat or other peoples ones I’ve left and rejoined but nothing happens

[brazen drift]

Okay hey everyone, so you know those 3-star fireworks from Ka Ching? I bought a bunch of them. I used to be able to sell them, and that’s basically the only way I make money in the game since I can’t spend a lot of time playing. But now they don’t show up when I try to sell them, and I honestly have no idea why. This made me really upset. (NVM MY INVENTORY WAS FULL)

[brazen drift]

open build and then close build btw, had the same glitch

[brazen drift]

open build and then close build btw, had the same glitch

[broken veldt]

Oki tysmmm

[velvet kiln]

The winter building collection won’t let me claim the stars I’m clicking it but nothing it’s the last set of stars

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[velvet kiln]

Thank you I thought my big fingers I thought it was my fault and kept trying haha

[stark cliff]

Hi there,

My friend has sent me postcard but it does not show up to me. How can this be fixed?

[quiet bluff]

is this ever gonna be fixed?? I still can't collect the final rewards from the penguin set :/

[solar roost]

Two things, when will the cat issue be fixed? They can’t even eat from the automatic feeder. Also, can they make it so we can also nap or sleep on the couches??

[steep pilot]

Does anyone else not get the calls from when the npcs do their events in the game anymore? Just will get the random pop up on the side saying it suddenly started? Cause the fishing frostspore event by Vanya just happened and when I got there it already started at that point. Sometimes ill get the fishing one from bill still but none of the other ones really

[dark bobcat]

Anyone know if the winter furniture reward glitch is getting a fix?

And if so, will we get extra stars for having to wait?

[dry rivet]

Anyone else stuck around 95% when loading into a town on a steam deck? I verified files and turned off proton experimental

(!) Fixed, I just hit the repair button in the startup screen (!)

[open lintel]

Can someone help me? I tried to log in, but it says 'login timed out.' So, I logged out and tried logging in again, but it still showed the same message 'login timed out.' I even tried uninstalling and reinstalling the game, but it didn't fix the issue. My account is linked to my Gmail.

I tried the repair button also but it says the same

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[sage sigil]

i bought my sister the monthly pass through gifting and she gotten the mail but it wont activate, any help?

[hardy steppe]

Can't collect

[river canopy]

how do i unlock the feature to rent a boat?

[weary raven]

Cannot collect stars

[ember storm]

Same

[weary raven]

I am having this problem as well.

[ember storm]

I think everyone is having that issue

[weary raven]

Aww man :/

[ember storm]

Ya...

[weary raven]

Hopefully its fixed soon then lol

[ember storm]

I've been waiting for a fix

[weary raven]

You and i both

[ember storm]

Btw I fell off the rainbow today

It wouldn't launch me. Also this wasn't a 1 time occurrence.

It was pretty cool to go for a dip though LOL

[gilded brook]

This is happening to me too, frustrating. I'm OCD AF and want the "new" notification gone off of the watch lol.

[woeful bronze]

my friend downloaded the game to play with me today and it won't let them connect an account, when they click to make it through google it says the request was timed out. does anyone have any tips for them? they have been trying stuff for 2 hours but nothing has helped.
they tried connecting to both google and taptap, they do not have an iphone or facebook.

[sullen pivot]

are they connecting on pc or their phone?

[woeful bronze]

they are connecting on pc!

[sullen pivot]

and they haven't tried on their phone?

cause maybe its a pop up issue on their pc. but if they wanna play on their pc they'll have to connect either way

maybe they could clear their steam cache and relaunching the game

[woeful bronze]

i just relayed the message to them, hopefully one of these works 🙁

[tiny stream]

any ways to get around pets being stuck under the house ?

[unique hazel]

edit house in buiild, then exit, works for me!

[short ferry]

Hi guys I need help with this discord server. I noticed that the MLP threads in player guides & help have been closed but I dont have access to communicate in the new threads. How do I get access to those channels and threads?

[wheat hull]

i was wondering if anyone else has the issue that i keep having...while playing... i will be in an event and actively participating and then i get the 3 dots on my head and says exited due to being AFK while i am running around and doing said event. Any fixes?? or somewhere i should report the issue?

[ivory pollen]

Im playing on steam and there has been like 3 days since I cant open de game cuz it looks like this, I already uninstall the game and it still look like this, does someone have the same issue? or there is someone who can help me?

[stable leaf]

is there somewhere people are getting clean png's of stuff for their videos? Just wondering before I keep spending soooo much time editing them myself just for them to not look as great

[marble falcon]

waiting for a fix on this. Cant claim my set of completed furniture for the event set. There has to be others experiencing this PLEASE I NEED MY STARS

[olive nest]

I saw that other party apps aren't allowed but I also saw that a lot of people have connected their irl keyboards to play in game. Is THAT allowed? Or banned? Because I want to borrow my brother's keyboard and play in game because the keyboard controls confuse me

[twilit tendon]

I can't speak to Atara even after the concert ended

[blissful fjord]

I cant claim this. It's been 4 days now.

[fallen oasis]

The same thing is happening here.

[sand thorn]

Same here

[fallen oasis]

VERY ANNOYING

[blissful fjord]

Yes

[fallen oasis]

[blissful fjord]

I want to get rid of that red dot on the menu

Hahaha

[sand thorn]

ME

[obtuse epoch]

I don't know, I'm having the same issue and no one here seems to know

[untold badge]

Are there any mods? I just want to ask if using VPN like exitlag or proton vpn allowed? Because my internet is acting up real bad on games but good and fast on other things idk whats the problem.

[hexed carbon]

It just fixed itself

[hexed carbon]

Idk apparently you can. Change location to singapore. (Is what i was told)

[hexed carbon]

Network / Connection Issues

If you’re experiencing connection issues (login problems, timeouts, can’t start / no start button, stuck matching towns, or other network-related errors), please try the following before opening a ticket:

1️⃣ Restart your router & device
Turn off your router for 20–30 seconds, then turn it back on
Restart your PC or mobile device after

2️⃣ Try switching your network
Change to a different Wi-Fi/Internet Data if available
Or try using mobile data (4G/5G)
If possible, try a different internet provider.

3️⃣ Try using a VPN (optional)
Some players reported success using a VPN
Singapore region is recommended
If it doesn’t help, please turn the VPN off again

4️⃣ Then check this guide:
https://discord.com/channels/1128257488375005215/1463176685372313778

⚠️ This is a community-made guide, not an official fix.

I got this reply

[untold badge]

Thanks it lowers my ping from 3000 to 160-200 so it helps a lot, it started happening yesterday when my isp was gone and after going back its like that.

[hexed carbon]

3000 ping sounds terrifying

[untold badge]

right, its literally unplayable.

[hexed carbon]

Even with 30ms it still lags for me

[obtuse epoch]

why is there no official support for technical help?

[manic ridge]

Okay so now I’m having another issue. Everyday it seems like a new issue gets presented. I buy furniture and it’s nowhere to be found in my backpack nor warehouse

[pseudo seal]

my dg member level is stuck 🙁

[lyric elk]

i am also having the same issue, can't claim it and it's just constantly doing the notice wiggle in the corner of my screen for it :'c

[karmic elk]

I didn't realize you could get to support from there. Thank you! I've been googling Heartopia customer support first without realizing this was an option!

[sinful escarp]

im getting sooooo tired of this stupid error. I get this everytime i load up the game it requires me restarting my PC

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[sinful escarp]

ive done that like 10 times it doesnt work : (

[woven hemlock]

what do you mean?

[pseudo seal]

dw about it i think im just an idiot sometimes lol

[woven hemlock]

The game’s optimization isn’t good unfortunately, so it’s an issue from the game’s side in finding your network. If it has trouble connecting via the tips in the post, there’s an in-depth thread linked at the bottom that has some other things you can try also

[woven hemlock]

Is your backpack full? If it is, try your mailbox, overflow items usually go there

If it’s a blueprint, then it can be made at a workbench. If it’s the foliage from bob’s special furniture store, it will be in building materials in build mode (go to the ‘building materials’ tab, then go to the one on the far right)

[woven hemlock]

This is a channel for players to help players, if you’re seeking technical help from the staff, please contact them via the support center.

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Keyboards should be fine, but the game sometimes mis-detects them as a ‘controller’, which can cause bugs like the player being frozen when doing certain actions.

[woven hemlock]

Could you try reloading / switching towns and see if the interaction comes back?

[woven hemlock]

Try #gameplay-help , someone there might know?

[woven hemlock]

A new forum was created just for MLP trades: #1474630074291458168

[woven hemlock]

You can try to either:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch towns
  Either of these should bring the interaction bubbles back, but the reason they disappear is the pet glitches on an action, so these are only temporary fixes and it will likely happen again

[woven hemlock]

Renting a boat is a fishing event, you need to unlock the fishing hobby first, and then raise it to level… I think 2? to enable the quest that introduces the fishing event. You will then be able to rent the boat for the fishing event

[river canopy]

Ah okay thanks I only started today😭

[woven hemlock]

Can’t remember what fixed this for another player, I think they reloaded or switched towns?

[river canopy]

I do have fishing hobby level 3 tho

[woven hemlock]

She needs to manually activate the ticket, have her find the ticket item in her warehouse or backpack, and click on it to see the item information. She should be able to activate it from there

[floral kernel]

i already reported in game, but why is the bug report so hidden?? basically impossible to find unless youre in the discord

[molten arrow]

Hi, everyone. I'm a new player and just started a couple days back. I think I'm facing some issue. I wanted to go for Cooking as a hobby, but I think because Massimo ISN'T in town, I can't get the hobby from him.

I thought I would be able to do it when I lvl up my cooking, but still no.

[woven hemlock]

Did you receive a quest that introduces the fishing event? Check your memo / missed calls / and/or see if the fishing guys have a check mark on them, as that means they have a secret quest you can do

[river canopy]

It does not for me yet maybe I gotta be higher then level 3?

[woven hemlock]

It’s in settings, I think most people don’t look that deep in their settings 😂

[woven hemlock]

Can’t remember when it activated for me, but pretty sure it was level 2 or 3

[floral kernel]

well i dont associate a bug report with my account management

[woven hemlock]

If you confirm you have a hobby expansion ticket in your backpack, you can report it as a bug to their support team

• From the loading screen, click the round icon in the upper corner with the headset logo.
• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Same haha, tbh I didn’t know you could find it in-game, since I saw the one in the start screen at first and thought you could only contact them from the settings there

The one in the start screen is imo easier to find bc it’s right in the front when you enter settings

[molten arrow]

ok, I'll check thiss outtt

[woven hemlock]

going to just pre-emptively leave this here:

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[stable leaf]

Someone there referred me here

[woven hemlock]

Not sure why they did that tbh, since we don’t normally answer those types of questions

If you see someone with clean pngs, you could ask them directly?

[pure tundra]

does anyone know why my days arent resetting?

[still arch]

You need to be D.G. Member Level 7 to go on a fishing event.

[river canopy]

Ahh okay thank you

[still arch]

WDYM?

Days reset at 6:00 UTC-5

[pure tundra]

omg even for the daily quests!?

[still arch]

Yes.

[pure tundra]

bruh thats crazy, I cant even level up to DG 7

[still arch]

Not that kind of reset.

New daily quests are made every day. The ones you don't do will be lost.

[pure tundra]

no way, that means I wont even be able to get a cat for two more irl resets holy crap

[spare adder]

I downloaded through Steam, I cannot place furniture in my house. The button shows up outside my house (but obviously won't let me place anything), but does not show up inside to allow me to place. Any tips??

[solar slate]

this shits still not fixed bro?

[plain plover]

Hey so like, I was charged for heart diamonds that I didn't buy on February 20th 2026 and I issued a refund through apple, I got the refund, didnt get my money back, but NOW I'm in negatives for heart diamonds and I don't know how to get out of it 😭🙏🏻 I do not want to have to buy back the heart diamonds I didn't even buy just to not even have heart diamonds to actually use. How do I get out of the negatives???

[proud ingot]

akeminoiree has been warned

Reason: Duplicated text

[plain plover]

...what

[still arch]

Are you getting any form of indicator like a white outline?

[pure tundra]

how dare you ask for help again >:((

[plain plover]

LMAO

[spare adder]

Nope, nothing

[still arch]

Maybe try exiting the game and reopening it.

[spare adder]

I have, quite a few times. Still no changes, unfortunately

[plain plover]

This my first time asking something bro i just got this server 5 seconds ago😭

[still arch]

You were warned for copying someone else's text and posting it. They don't take kindly to that /lh

[plain plover]

I didn't even tho 😭 I copied my own text from a different channel to post in here cause I realized this was the proper channel for it LOL

[pure tundra]

how dare you fix your own mistake >:((

[still arch]

Duping is duping, no matter what channel it's in.

[plain plover]

You right 😔✌🏻

[fallow cradle]

So how do you like fix the problem tho

[pure tundra]

Dont EVER try to do the right thing again! -.-

[plain plover]

Fr, the audacity I have

[still arch]

You can't. I bet even forwarding the message will lead to a warning due to duplicated text.

[fallow cradle]

No like how do you fix her problem?💀

Like the heart problem

[plain plover]

This problem

[pure tundra]

how dare you bring that message up for the third time

[fallow cradle]

I scrolled up to through the technical help channel and I can’t see if the devs responded to the person that posted previouslys answer

[maiden walrus]

I'm facing the same issue

and i also got muted until 2036

[fallow cradle]

Or the message itself. Idk how far back it is so idk if I missed it or not🥲

[fallow cradle]

Omg actually?😭

[plain plover]

OMG 😭🙏🏻

[still arch]

Not sure. Probably just Apple being Apple...

[maiden walrus]

Are u still able to send messages through heartopia chat?

[pure tundra]

there's a chat?!

[plain plover]

No like I GOT my money from apple, I'm still in negative heart diamonds tho 😭 I can't garden

[plain plover]

I don't know I haven't tried

IM ALSO MUTED UNTIL 2036

[maiden walrus]

Yeah so is the same issue

idk why they are doing that, i saw previous messages here, but not sure if they provided a solution

[plain plover]

I just wanna grow so corn, man 😭

[maiden walrus]

same 🙁

[plain plover]

How in the negative are you?

I'm 320 heart diamonds in the negative, not much but that's just rude

[urban oasis]

Why can't I post in the MLP trading channel?

[maiden walrus]

1370

[urban oasis]

Oh this is in game help my bad

[plain plover]

😭🙏🏻

We have to wait 10 YEARS to speak again in chat, that's crazy

[maiden walrus]

i saw there is a guy with -3000

[plain plover]

HOLY MOLY

[pure tundra]

is it letting yall spend until youre in the negs or are you just auto in

[plain plover]

I logged on and I was just IN the negatives

[pure tundra]

T_T thats actually insane

[maiden walrus]

In my case, I refunded it yesterday in apple pay bc I didn't get the diamonds

then today i got muted and then I found that it was bc the refund

[plain plover]

YES SO DID I

Except I NEVER purchased ANYTHING 😭

[pure tundra]

getting muted cause you got a refund HUH

[fallow cradle]

So tis not an Apple problem my guy💀

[plain plover]

I got a random charge on my bank account so I refunded it

And now I'm paying the price bro

[left elbow]

if you guys refunded what you spent you are definitely gonna get muted

[plain plover]

We didn't spend anything cause we didn't GET anything in game

We were charged but that's it

[left elbow]

its normal behaviour for any game. Gacha is a game of chances

[maiden walrus]

i didn't receive any diamonds what did i supposed to spend?

[left elbow]

even so.. what you used for gacha has been spent

you top up hearts, not diamonds

[kindred olive]

how do i report a player to devs?

[fallow cradle]

@plain plover didn’t make any purchases tho for diamond hearts

[left elbow]

Couldnt imagine you getting negative hearts

[fallow cradle]

How are you supposed to using diamonds you never got and never paid for

[left elbow]

the fact you refunded a charge is definitely not an apple thing. Its buyers remorse for sure

[quiet flame]

Has anyone else been experiencing their furni disappearing until you walk very close to it? 😭 its happening with everything in my home at this point.

[left elbow]

loading issue

[plain plover]

No we didn't receive ANY in game currency after spending real life money (I didn't even actually spend any real life money)

[left elbow]

it happens sometimes. Game glitch

[fallow cradle]

Try going to the main menu and repairing the app close it and restart

[kindred olive]

up bc i can't find it ... i wanna report a pred in game.

[quiet flame]

Okay. I'll try this. If it doesn't work I'll just assume there is no fix for it.

[left elbow]

whatever you say ma’am 😭

[plain plover]

Are you calling me a liar?💀

[warped nexus]

i just bought some seeds and suddenly, this replaced my money

[pure tundra]

CLEARLY youre a heartopia scam artist

[fallow cradle]

Let me see if there’s a way that says online… cause I fear that this discord is no help apparently with problems😭

[left elbow]

Yup

[maiden walrus]

I actually have screenshots of it

[plain plover]

Apparently bro

[kindred olive]

alright thanks..

[rose mirage]

Does anybody know why I can’t claim my Winter Snowscope 21/21 Stars?

[pure tundra]

Yep because what better way that youd def spend your time then in a discord where you make no money off of it

[left elbow]

You said so yourself you refunded

[left elbow]

known glitch atm

[pure tundra]

how dare you refund something after it doesnt go into your account tsk tsk

[plain plover]

What on earth could I gain from lying 💀

[oak quest]

That's a bug, I haven't been able to claim for almost a week

[plain plover]

Be so fr rn

[rose mirage]

ugh it’s really annoying

[pure tundra]

idk girl, the funny thing is the chick saying youre lying isnt even like a mod or anything just someone who came in here to yap and be rude LMFAO

[left elbow]

getaway with the gacha rolls you pulled and get your money back 😂

[maiden walrus]

omg at least talk with proves first

[plain plover]

I don't WANT any diamond hearts in the first place I just don't wanna be in the negatives I WANT MY BALANCE AT 0 PINK HEARTS

[left elbow]

XD games isnt a newbie with refund scammers on ios. Seen it on ragnarok. So they are very well versed with the refunders

[oak quest]

You can also make a report to the bug report in the game, I did that too, hopefully it will be fixed soon

[pure tundra]

Yeah yeah totally and you know shes doing that, how?

[plain plover]

I'm not a scammer what 😭

[fallow cradle]

Go into the friendship journal and click on the three dots. Then click report and it’ll give you a list of suggestions. Also I’d recommend blocking them afterwards incase the game doesn’t do so automatically

[left elbow]

or you probably purchased a discounted pass from someone and that someone did the refund

[quiet flame]

Yeah idk repairing didn't seem to fix it. Maybe its just because I have a lot of furniture in my home.

[pure tundra]

wow look an option that would also kinda make sense instead of just yapping and calling her a liar instantly

[fallow cradle]

Are you actually being fr rn?

[left elbow]

happens usually with people topping up with discounted passes from sellers third party sellers, or just straight out disputed the charge hmm

[left elbow]

Yep

[plain plover]

You aren't listening, girl. I got a RANDOM charge on my debit card, I REFUNDED IT, I got NO hearts on Heartopia anyways to begin with. The refund went through on Apple's end, but now I'm in the negatives and I have no way out

[left elbow]

Im not being rude. I am only stating facts

[pure tundra]

Stating facts by calling someone a liar, someone you dont know and about stuff you know nothing about

[left elbow]

not likely to happen unless someone else uses your apple id

[quiet flame]

Sigh- it's an actual headache. 😭

[pure tundra]

didnt this happen to two people as well?

[fallow cradle]

Or there was a glitch in Heartopia that caused this

[left elbow]

Nope

[fallow cradle]

3 apparently

[left elbow]

refunders get the ban hammer for sure

refunders 100%

[plain plover]

Its not an Apple issue cause they refunded my money😭

[pure tundra]

crazy how it could be an actual issue of people getting charged and this chick is just blaming people instead LMFAO

Not helping, just pointing fingers and talking to talk and have the attention

wwwwwwwwwwww A+++ ragebait tho

[maiden walrus]

but do they CHECK that we are scammers or are they just banning everyone who makes a refund?

[left elbow]

you refunded

[pure tundra]

well clearly you did this and wanted it to happen, or so she says LMFAO

[left elbow]

100% ban hammer

[pure tundra]

Can we do like a mass report on this discord account, clearly shes just a spam bot who cant say anything else

[plain plover]

What does me refunding even have to do with the issue here??? I didn't buy it so I refunded it 😭

[left elbow]

Lol stating facts. Sorry if it bruised your ego.

[fallow cradle]

Ok fr😒

[pure tundra]

Done and done XD

[maiden walrus]

that doesn't make sense.

[plain plover]

Are you stupid?

[left elbow]

Talk about trying to scam a game

[fallow cradle]

@left elbow you almost had us there. The rage baiting and calling all of them liars almost had us going

[left elbow]

wanted to gacha, didnt get what they wanted, refunds then ask why they’re banned

[plain plover]

If i was a scammer, out of every game why on earth would I scam HEARTOPIA for 7 dollars💀

[pure tundra]

How do we mute people so we can stop giving it the attention it wants

[pure tundra]

LMFAOOOO

[maiden walrus]

once again, CHECK first, then talk

[left elbow]

who else would use your apple id? 😂😂😂

not unless u have an ipad kid who topped up their heartopia

[fallow cradle]

Omg notice how she’s not denying the rage baiting

[left elbow]

using your apple id too

[plain plover]

I don't think it's an apple problem I got the money back 😭

[pure tundra]

Chick just wants attention, sadly

[fallow cradle]

Nah frfr

[quiet flame]

Okay I don't think arguing about this is going to go anywhere. @plain plover have you tried reporting it in game through account management?

[left elbow]

Wants freebie from a gacha game that already gives a lot of free stuff

[pure tundra]

So funny too cause clearly unwanted charges never happen and thats why I just got my new discover card in today cause I had to cancel it XDDD

[plain plover]

Yes

[quiet flame]

What did they say?

[left elbow]

[plain plover]

U GOT ME GIRLYPOP I'm 100% a scammer and I wanted to scam Heartopia of 7 dollars cause thats completely worth it

[pure tundra]

careful they might mute you here too

[plain plover]

I just did it so nothing yet

[quiet flame]

Like it clearly isn't their fault if they didn't authorize that purchase so I don't see any point in trying to accuse this person of anything.

[plain plover]

Okay fr tho 💀🙏🏻

[pure tundra]

Thats the only thing shes done the entire time sadly cough cough, not helpful at all

here comes more

[maiden walrus]

that's the way of saying things! thanks cass

[left elbow]

Apple doesnt pay up any purchase not unless you biometric or put password in before any purchase

^___^

[pure tundra]

She works at apple guys, she knows

[plain plover]

Genius right here

[pure tundra]

shes actually apples CEO

[plain plover]

UWU CEO-chan ur so right

[slate lantern]

Woah what's happening

[pure tundra]

I cant believe we doubted our CEO-senpai UwU

[plain plover]

Apparently I'm a scammer wanting to scam Heartopia of 7 dollars

[quiet flame]

Something similar happened to me on another game tbh. But in my case I forgot to cancel my subscription on my apple id before returning my phone when I decided to switch back to android. My subscription expired so I assumed it wouldnt charge me. Then I subscribed to the cheapest version of the subscription when I had previously been subscribed to the most expensive one. Without my authorization the subscription went through on its own. I contacted Apple about it and they refunded me. I had to ask the game support to cancel my subscription for me and ask apple to also cancel my subscription for me since I no longer have an apple device.

[proud ingot]

cutiehoneybee has been warned

Reason: Duplicated text

[quiet flame]

When did I send this message before? Wtf bot? I guess I hit character limit LOL

[pure tundra]

not again XDD

[plain plover]

This happened to me earlier just ignore it bro

[pure tundra]

so what are you gonna do with that 7$ you got

[quiet flame]

Ignoring it.

[plain plover]

Buy a house

[pure tundra]

Omg! two story?

[fallow cradle]

You don’t deserve the bots hate

[plain plover]

3

[quiet flame]

Anyways @plain plover just ignore any negativity. I sincerely hope support helps you resolve this issue.

[frozen escarp]

Anyone run into issues redeeming rewards?

[pure tundra]

Can I have a room >.>

[tribal canyon]

Does anyone notice how the texture of cars and other objects become blurry after you play a while

[plain plover]

I'm actually throughly entertained. Thank you so much though, you're so kind 🩷

[quiet flame]

Yes its a known bug already. No one can claim those.

[maiden walrus]

@plain plover I also sent a ticket to support lets see what we got

[fallow cradle]

I saw someone in reddit have the same issue

[plain plover]

Only if you pay 7 dollars rent every month, I know it's a lot but I'm trying to scam you /j

[pure tundra]

Well as long as youre honest about trying to scam me I guess its ok ❤️

[maiden walrus]

if you get any solution, please let me know i would like to use the heartopia chat again 😭

[quiet flame]

I think everyone has that issue. Me personally I'm 20/21 items so I'll probably experience it today. Oop its daily reset. Later guys.

[pure tundra]

I didnt even know there was a chat cause I cant use it for some reason LMAO

[plain plover]

Will do 😭

[fallow cradle]

@frozen escarp try to go to the menu and hit the repair button and see if that works

[wraith ruin]

Me too! I can’t claim that reward. How can we claim it?

[solar slate]

this happens to me to bruh its so annoying

[solar slate]

they are refusing to fix it, hundreds of people have been reporting it

[maiden walrus]

We are cooked 😔

[quiet flame]

I can't stand it. What's the point of putting all that furniture if we can't see it from afar?

[solar slate]

literally, whats the point of leveling up to make a giant house and getting all this furniture if its gonna do that bs

[wraith ruin]

Oh noo! I did everything, but, can’t figured out. Thanks!

[pure tundra]

hey at least im not in the negatives and clearly scamming people >.>

[solar slate]

whos scamming???!🤣

[pure tundra]

A lot of people apparently LMFAO

[solar slate]

wtf

how

[plain plover]

Ur right my bad bro 😔✌🏻

[pure tundra]

^^ this one right here

shes the guilty one

[plain plover]

I want 7 dollars 😈

[pure tundra]

7 WHOLE dollars

can you believe it

[plain plover]

Not cents, DOLLARS

[pure tundra]

Could buy so much with that :((

[maiden walrus]

Well deserved the 10 years ban

[pure tundra]

wait are you like FULLY banned?!

Or just chat

[plain plover]

Clearly 😔

Chat is banned for 10 years

[maiden walrus]

chat and other interactions like the one that @plain plover mentioned

[pure tundra]

omg ok thats what I thought but damn

[plain plover]

I can't garden either

[pure tundra]

they banned you from gardening T_T

[plain plover]

I just wanted to plant corn🥀

[pure tundra]

thats actualy kinda funny, im sorry XD

[fallow cradle]

You ask for to much

[plain plover]

I'm kinda laughing too bro it's all good

[pure tundra]

Youre a scammer.. no gardening >.>

[plain plover]

[arctic frigate]

Thats a weird ban for a refund. Why put a chat ban instead of doing something else like a ban on making anymore purchases?

[plain plover]

No fr

[woven hemlock]

man i wish it was

[pure tundra]

also I love how there was a helper in here and she just dipped as soon as she saw us talking LMFAO

[scarlet sparrow]

Yes ! I have the exact same issue

[alpine latch]

anyone having issue clicking this?

[pure tundra]

everyone is, you cant claim it broskie

[scarlet sparrow]

Im having issues too

[alpine latch]

Thanks for informing. Thought is only me lol

[arctic frigate]

And gardening!! That’s insane thats so stupid. I hope you can get it fixed.

[alpine latch]

Kinda annoyed seeing the notification lol!

[pure tundra]

Youre not alone I promise ❤️ XDD

[plain plover]

She's scared of my scammer tactics /j

[plain plover]

Thanks ;-;

[plain bone]

It’s been driving me insane for weeks not being able to claim it ;-;

[pure tundra]

No literally LMFAOO asked ''whats going on in here'' and then didnt say another word or anything

[scarlet sparrow]

same eughhh its so distracting how its kinda moving too lol

[woven hemlock]

RE: someone asking about someone who had a similar issue with going into negatives when they didn’t receive their hearts before the refund, I don’t know if that ever got resolved…. but possibly your best bet is to show the heartopia staff solid proof you never received the hearts and didn’t spend them before the refund. IDK if it will work to get the negative and chat ban reversed, but I remember reading somewhere on the game that they want solid proof for things. So if you only verbally tell them “I didn’t get my hearts”, that’s not proof enough for them

[plain plover]

[pure tundra]

how do you even open chat in game

[fallow cradle]

Or by using one of those coffee umbrellas

[pure tundra]

ooo wait so you can only chat with them?

cause i dont have that

the chat bubble i mean

[plain bone]

you can chat with friends, or use umbrella to chat with anyone

[pure tundra]

weird

[arctic nexus]

ermmm anyone else having the same thing lul

ive already tried offloading, reinstalling , turning on and off my wifi but lowkey stil doesnt work

[woven hemlock]

The chat also only works with people you’re friends with in-game, or if you’re using a coffee umbrella, or if you’re in a tea party with them! Otherwise, the text will look like gibberish

[pure tundra]

Idk why I would friend someone I havent spoken too LMFAO

[plain bone]

Have a coffee with them first then ~

[woven hemlock]

So coffee umbrella would be your go-to then

Since it lets you talk to people you’re not friends with

[pure tundra]

also is there no way to become DG 7 on the first day

[woven hemlock]

I friend people I haven’t talked to all the time tbh

No, DG level is time locked because you can only get ~50 exp per day via the daily quests

[pure tundra]

great

[raven plaza]

Can we give stuff to other people?? Sorry I'm new and want to help my friend

[woven hemlock]

No worries, this is the help channel, ask away

[arctic nexus]

;_;

[woven hemlock]

Certain things yes, like books or CDs

Not everything is giftable

[pure tundra]

Im guessing no one active knows how to fix it since you didnt get a reply btw, youre not just being ignored

[woven hemlock]

I’ve been staring at your video because the dozens of matching town notifs is fascinating. Anyways do you have a different network connection you can try? (Eg Wifi—> LTE)

[raven plaza]

She wanna bed in my house but I don't want her living with me hahahaha🤣🤣🤣

[slow peak]

@here is anyone else having the issue of the login timing out right after loading up the game

[woven hemlock]

Unfortunately beds aren’t giftable 😔 guess she’ll just need to break into ur house every time

[woven hemlock]

Try the steps from this pinned post: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work

[arctic nexus]

erm the current wifi i only have is my own hotspot, which didnt really show any defects until like yesterday :/

[woven hemlock]

The connection itself isn’t the issue, it’s the game’s optimization — sometimes (a lot of times) it just can’t find the network even if you have the strongest network in the universe. So if you have a shaky connection, that can mean the game has an even harder time finding it.

You can see the steps from this pinned post and see if there’s any other options you can try, since you’re not using a direct connection: #technical-help message
The VPN option is the one that has worked the most for players with this issue, so even if it says (optional) in the post, I would highly recommend that one if the other tips don't work, but not sure if that’s possible with your hotspot setup

[raven plaza]

Another thing @woven hemlock sorry to be annoying 😅but if we signed in on Asia and try change to globe do we have to start account again from the beginning?? Or is there a way to bring your account from Asia to globe??

[woven hemlock]

o7 ur not being annoying, no worries

[woven hemlock]

Each server is a separate character, so if you start in Asia, then switch to Global, you’ll still be able to go back to the character on Asia whenever you want, but you’ll need to create and start over a new character on Global. There’s no way to transfer characters, and top ups (if you spend money) also don’t transfer

[icy barn]

Howdyyy,
I'm having issues with getting stuck in place. I can run around & do any of the hobbies, except when I try to fish, I get stuck & can't move. I've repaired the game, uninstalled & reinstalled, etc. & I'm at a loss at this point ):

[orchid wind]

I can't claim it since it only has 21 pcs but the rewards needs 22, but I already collected them all :<

[craggy yacht]

am i dumb or is this game glitched? bc ive restarted it so many times but it still wont let me claim??

[orchid wind]

(2)

[still arch]

Bug due to the reward requirement being set too high.

[craggy yacht]

i’m glad i’m not the only one with this problem

[still arch]

Literally every single player has this problem. It's almost like they just took 11, times it by 2, then called it a day.

[craggy yacht]

rip 😭 i love this game but the bugs are stressing me out even my cat is broken

[still arch]

Same. Restarting does fix it, but only temporarily.

[plain bone]

roof, floor or both 😭

[still arch]

No, broken as in can't interact with it at all.

[plain bone]

Ah that kind, thought as in stuck in either of them

[still arch]

Well, that can happen too. Hitboxes are really janky...

[plain bone]

Yeah I need to train my dog for daily quest but she's currently sleeping in my floor

[still arch]

Still better than clipping into the... well, you don't wanna know...

[plain bone]

Now I'm curious haha

[still arch]

I can't really mention it on this server. Sorry...

[plain bone]

Ah that's fair~

[craggy yacht]

floor but also i can never feed or pet her i have to reapply the whole house just to do so

[plain bone]

Ah yeah sounds about right, my cat's currently dead set on ignoring me from the roof too

Guess she didn't want food ;-;

[craggy yacht]

i mean luckily enough she barely needs to get fed but my dog is hungry every 5 minutes like wth 😭

[plain plover]

I now can't place furniture in my house either @maiden walrus 😭

[torpid hornet]

Still can’t claim it either 😭 the whole game has been so glitchy today

[woven hemlock]

Help! My character is frozen (after using the fishing rod)!

Please look for any controllers currently connected, and unplug/fully disconnect them! This can include Bluetooth devices like headsets/Logitech devices (and sometimes keyboards). The game is not controller-supported, which can cause this glitch

[viscid pelican]

mines been like this the past 2 days, i was just about to post this hahah

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[pine breach]

was about to report it either (3)

[burnt condor]

so it seems we’re all stressing over this bug

[woven hemlock]

one day they’ll fix this bug and i wont have to see this screen again (wishful thinking)

[wet adder]

https://tenor.com/view/aviation-ninja-blue-ninja-ninja-network-running-gif-12849360660190913536

[edgy meadow]

Does ur app exits suddenly too?

[fleet pewter]

Hi! My friend gifted me the Premium Gilded Acorn Pack, but when I try to redeem it, it says “already owned. Please do not redeem again.”

I haven’t redeemed it myself, and my GAMG full membership has already expired. Can someone guide me on how to claim or use it?

[woven hemlock]

That ticket isn't for the GAMG membership, it's for the event-specific one!

this is what it would be called if it was the GAMG membership

If you already have the premium gilded acorn pack from the current event, supposedly you can save it for the next event season

This is the one your friend gifted you:

[fleet pewter]

Ohh I get it! I already bought the Winter Voucher myself, but my friend still gifted me the Premium Gilded Acorn Pack TT

Thank you for your explanation ❤️

I was expecting red gems to appear, not the Winter Voucher. Does that mean I can’t use it anymore?

[woven hemlock]

No problem! I was really confused too since the names are so similar. According to a mod, you should be able to use the Winter Voucher in the next season, whenever the frostpore event ends and the next event starts

[solemn sapphire]

Hello! I am having an issue trading MLP badges T^T I have two shining Rarity badges but when I try to send one it says I only have 1 left and cannot trade. The other person i was trading with had the same issue? I've restrated the game multiple time but it still says the same. Is there a fix?

[woven hemlock]

Can you make sure to put them both in the same place? EG both in your backpack or both in your mailbox warehouse

That should fix the issue

[fleet pewter]

Thank you for explaining, I understand now ❤️

[solemn sapphire]

Oh I see! Thank you ! I apologize to ask but how do I move items out of my warehouse? I haven't figured that out yet T^T I'm sorry

[woven hemlock]

No problem! This is the channel for asking questions, so ask away.

When you click the item in the warehouse to see it's item card, a button should appear at the bottom corner called 'carry'.

You can only see your warehouse when you're at home, so you'll need to go home first, then when you open the backpack, you should be able to click on the tab that has a house icon, which is your warehouse

Warehouse icon when not at home:

Warehouse icon when at home (now clickable)

[solemn sapphire]

Thank you so much! I appreciate it! you saved me!

[tawdry seal]

ดีคับ

[latent herald]

Has this been an issue lately? There’s a render issues in my plot. As you can see, my ping isn’t that bad at all

[velvet pendant]

hii i think i have a quest bugging, ive completed all of the prerequisites and i cant unlock the mushroom pie

[woven hemlock]

ghost potatoes..... (i haven't noticed anything like this so far). it looks like a rendering issue, could check your graphics settings to see if there's anything there that's accidentally hiding them? but since you're harvesting them fine, i think it's just a visual glitch. possibly if you reload the town, you'll see them again, that tends to happen with visual glitches

[woven hemlock]

can you check your backpack / mailbox / warehouse for an unlearned recipe?

[velvet pendant]

i already have): and i clicked ‘repair’ on the login screen but no luck

[woven hemlock]

can you check your regular stove (not penguin stove) to confirm the recipe isn't there already?

[velvet pendant]

will do

that works 😅 thank you!!

[woven hemlock]

phew! i got worried that you were gonna come back and say it wasn't there, cause i was out of ideas after that haha

[silk girder]

so, how we suppose to play it on PC PORT if keyboard make it glitch too ? is there no update for this issue ?

[woven hemlock]

as far as i understanad, not all keyboards cause the glitch. the pc version of the game is heavily bugged compared to the mobile/ipad version, since it was initially built for there

if the keyboard causes the glitch for you, please report it as a bug to the support team with proof it's causing the glitch

[silk girder]

rather than it, more like the fishing was the trigger, cause its only when u fishing , it stop all the input ( only to move around tho ) you can still open menus and all

but i see there's no solution at the moment aside to relogin , thanks~

[woven hemlock]

fishing doesn't usually glitch like that, only under specific circumstances (like having a controller plugged in). another member theorized it's because they have partial code for controller support in the game, but it isn't released so it's causing these sorts of bugs

i wish i could tell u there was a solution other than "unplug your keyboard" but you could potentially unplug it, make sure the game's working, and then replug it in. a lot of players can play perfectly fine with the controllers plugged in, and then suddenly the game will detect it and bug out

[silk girder]

[sand torrent]

Hi, just checking if anyone else is experiencing overheating issues while playing. My phone has been overheating since the most recent update. I’ve tried the in-game repair function, but the problem persists.

[hushed dagger]

Can someone tell me what the stars mean n how to use them