technical-help

[lucid fulcrum]

Can somebody post about this bug please help

[dusty tangle]

No problem !! I’m glad you gave it a chance and tried it. It has helped everyone.

[jaunty crow]

cant claim stars even though its 21/21? bug

pets in way of cooking and making you burn things? bug

cant interact with pets? bug go to bui.d mode then get out

cant get into game? read pinned

we dont know when it will be fixed. please read up to see if its been answered before

[dusty tangle]

I’ve been experiencing this as well since last week-ish. I’m not sure if anything changed behind the scenes of it all but ya, there has been a notable difference lately.

[woven hemlock]

Yeah, I have to let the game load/render for a few seconds when I first log in before I can move around, otherwise it lags real bad. It's worse if the town is full of big fancy houses

[unreal jungle]

yes!!!!! i have this same issue

[zenith token]

ok me too!

[slate lantern]

huh did u bought the member only 60% off pack or not?

[steady onyx]

I believe I have... I got the full membership is that separate?

[slate lantern]

yep full membership opens the membership, if u want the discount pack u buy it using pink diamond~

[steady onyx]

how do you buy it?

[slate lantern]

just tap or click the pink heart price 160

then u can buy it

[steady onyx]

let me try that

[slate lantern]

[gloomy epoch]

hi quick question my friend just started and theyre on the crop part of the tutorial but his quest still says 7/8 to water with the can is it bugged?

[tall ledge]

not bugged. try to see if they can water one of a neighbour. apparently the snow waters the plans automatically (idk if thats really true tho)

[gloomy epoch]

oooo okok ty!!!

[zenith tide]

Thanks found it

[stiff canyon]

hi - I have a reward but I am unable to get it because it says theres 22 items but theres 21

[mint glacier]

if you're having the star claim issue, I suggest scrolling up in this channel! (honestly, you might not even need to do that)!!!

[woven hemlock]

Help! I can't claim the stars from the winter set collection!

The winter set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

Help! I need to contact customer support!

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

this is true yeah, when its actively snowing/raining

if u look at the color of the soil, u'll know whether it's wet or not. if its dark/medium brown = already wet, if its light brown = dry and can be watered

[tall ledge]

good to know ^^ i was wondering too why i didnt have to water my plants anymore

[woven hemlock]

hahaha

[minor torrent]

I have an issue when I try to log in on steam, it gives me a "login timeout" error

[tall ledge]

thanks for confirming

[woven hemlock]

for a long time i was like ?! but then i realized too

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[tall ledge]

[minor torrent]

thank you

[lean bobcat]

hello heartopia has charged me two times, i attempted to purchase hearts but the first transaction showed “purchase failed.” i tried again and the second attempt was successful. however, i noticed a pending charge from the first failed attempt. i would like clarification

[woven hemlock]

Help! I need to contact customer support!

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

The people in this channel are players, so you’ll want to contact the game’s support team directly for billing issues

[lean bobcat]

alr thanks

[slate lantern]

if its pending in google, then google will give it back since it wasnt succesful

[past lintel]

why did this happened...

[tacit cradle]

Not sure if it's been reported (or my game trolling x.x ) But it says that I cleared the Winter Snowscape collection, but it's not letting me clear the notification or collecting the stars from it.

[jaunty crow]

cant claim stars even though its 21/21? bug

pets in way of cooking and making you burn things? bug

cant interact with pets? bug go to bui.d mode then get out

cant get into game? read pinned

we dont know when it will be fixed. please read up to see if its been answered before

[opal bison]

a friend gifted me the premium gilded acorn pack voucher, i currently own the normal gilded acorn pack, when i go to use the voucher it says it can only be upgraded to premium with the gilded acorn pack UPGRADE voucher, does that mean that this is just wasted money sitting in my backpack i cant even gift it back or anything

[primal stream]

i could be wrong but i’m pretty sure once you claim it you can’t gift it back. you can try buying wrapping paper and seeing if it can be gifted back that way? but yeah you needed the upgrade voucher not this one

maybe it can be used for the next pass

[wind mural]

I tried getting the red crystal to recharge and it’s not working is this a bug?

[opal bison]

yeah unfortunately the wrapping paper doesnt work on it tried it almost immediately after i noticedd

[whole comet]

it's been like 3 days...

[flint crypt]

I'm having the same issue

[jaunty crow]

read up a bit please/lh

cant claim stars even though its 21/21? bug

pets in way of cooking and making you burn things? bug

cant interact with pets? bug go to bui.d mode then get out

cant get into game? read pinned

we dont know when it will be fixed. please read up to see if its been answered before

[tacit cradle]

Sorry ;-;

[woven hemlock]

You can save the ticket for the next season event, according to one of the helpers from #gameplay-help

[opal bison]

ahh i appreciate you thanks! makes me feel better its not wasted

[kind moth]

I'm here to give a final update on my case, and to offer some advice.The truth is that there was no solution at the end of the day; support stopped responding to me, and the bank informed me that a chargeback is possible, but that it's not guaranteed I'll get my money back, And yet they can still apply sanctions or ban my account, even if it's not warranted. So, to avoid these situations, I recommend that you simply don't use the website; a 5% discount It's not worth it at the end of the day, not with these risks and these extremely general and closed policies. I suggest it be done directly through the game, and via Google Play where it's much easier request a refund. Please don't take this advice the wrong way, because that's wrong and as I already mentioned, there will be penalties on your account. It's just advice to help you avoid problems.

[woven hemlock]

Thank you for letting us know Lotos! It’s good to know if anyone else finds themselves in a similar situation

[kind moth]

Yes, I wouldn't want anyone to go through a similar experience. 😭

[sturdy prawn]

This is happening to me too

[molten quarry]

Hello, has anyone else had the issue where you get the rarity box from the tree and if you accidentally click away from it, you could no longer get your rare badge?

[visual matrix]

I can't get past the gardening quest because the watering can seem to be broken. How can I get past this???

[ivory rover]

The collection rewards are unclickable to receive

[heavy ore]

um is anyone running in slow motion alongside their car.
i restarted my game and cleared the cache.

[slate lantern]

i mean its fine just save it for the next acorn pack

[slate lantern]

it is so sad i found someone who had the same situation as u, it went to global

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

please note the snow on the ground. when it's snowing/raining, the planters are automatically watered for you (dark brown soil). to get around this, you can try:

• building a roof over your planters so they dry out (light brown soil), or
• watering another player's planters to complete the watering quest. this works because watering someone else's planters gives them a bonus, which is stackable up to 4 times by other players

[woven hemlock]

Check your backpack / warehouse / mailbox to see if the box went there

[molten quarry]

It did not unfortunately

[woven hemlock]

did it give you a badge at all?

@molten quarry

[molten quarry]

No I had the same ones. I even tried buying a badge after to see if that would work but it did not

[slate lantern]

can u ss ur backpack and warehouse for a bit?

[molten quarry]

Here is where I got the goal today and as you can see the harmony tree was never done today

[molten quarry]

Here you can see only one rare badge

[slate lantern]

can u ss full like top to bottom both backpack and warehouse?

im guessing the purple box right to get the rare edition

[molten quarry]

Omg I'm so silly I thought it'd appear as a badge but the box showed up in my backpack! Thank you

[slate lantern]

yepp since u havent chosen a badge yet

[sand seal]

Hai everyone. I have a question, I don't know if any one has gone through this (probably not exactly like my situation but maybe similar). So the other day I bought a Google play gift card to use on the game (for top up), when I went to purchase the hearts I saw my gift card on there and went to pay. But then I saw that my debit card had gone through instead. I panicked and got out of the game quickly but by that point it had already processed. So I reached out to Google and for two days they couldn't do anything. They said I would have to contact the developer. So I submitted a ticket yesterday and they said they would pass it over to the team. Today I asked if there's any updates and they told me they will fix it later and to be patient........ It was $109 and I had already spent that amount on a gift card so basically $218... I'm still panicking

[fringe echo]

can they pls fix the pet bug, can't get past the quest if the pet option is not workingT_T

[slate lantern]

im guessing u want a refund? idk if they'll accept it, but hopefully they do

[slate lantern]

did u try build mode then exit?

[sand seal]

I told them I want a refund so I can use my gift card the way I had originally intended to 😞 literally the same amount. It's honestly killing me lol

Like I really hope I'm not being led on with the whole -be patient - thing

[slate lantern]

i do hope so one of the peeps here ddidnt got the refund it keep saying not recommended

[dark turtle]

Does anyone know their cats favourite food ? And is it so can I come feed it please🥺I’m trying n to get achievement

[sand seal]

I wonder what their criteria is. I just don't want to involve my bank... Because that would be a whole mess

[slate lantern]

everyday the cat favorite food reset so its hard to tell xd i just feed them universal food till i get one

[slate lantern]

fr its such a mess and ur game acc will get affected

[sand seal]

That's my fear. I don't want it to be like a chargeback.... I just want them to refund it so I can literally repurchase the crystals again .... Like I'm still giving them my money 😭😭😭

[dark turtle]

Wdym the cats get new favourite food everyday ??

[slate lantern]

as in if today my cat fav is sea bass, tomorrow not anymore

[dark turtle]

Oh no 🫠

[slate lantern]

fr dont give up explaining that xd

[viscid wren]

When you move the camera with the mouse holding right click, is the mouse supposed to follow the camera movement or stays in place where you started holding right click to move it? if anyone could test it rn and tell me i'll appreciate it ty

[slate lantern]

try doing build mode then exit

[slate lantern]

it should act the same way when u do left click

[viscid wren]

Yes yes, but the arrow does follow the camera's movement right?

[kind moth]

How long did it take for them to transfer you to their team? Because they've been ignoring me for 13 hours now, and I also need them to re-evaluate my case. They haven't closed my ticket yet, but I don't think they will to follow up on it

[sand seal]

They told me they would pass the issue over to the team yesterday night. When I asked for updates they just told me to be patient .... 😔 Which really doesn't tell me anything

They work on a different time zone. So I'm in central time and by the time they start working my day is ending :/
So I keep messaging for updates so they don't forget I exist

[high ruin]

Hello, could someone help me to answer this? So i couldn’t claim wishing stars on Penguin Collection set rewards. It said 21/21 pieces but i could only claim at 22 pieces? Thank youu

[gray lynx]

does the record expire if you keep playing it?
my friend gifted me a record disk and i was playing it in my house for a while. it suddenly stopped, and when i checked it, all the information turned into a jumbled mess instead of the song details. is this a bug, or do records have limited uses?

[woven hemlock]

Try reloading your town, it looks like your cd got corrupted? I havent heard of cds having limited uses

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[formal flare]

same, I cannot claim my wishing star.

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[bright raft]

Is it just me or the chat history isn't showing? Even my friends are experiencing the same problem.

[high ruin]

Thank you very muchhh!

[viral vector]

@unborn kettle here ur answer bro

[rustic harness]

what do i do , I solo completed duck challenge i waited for it to end but it didn't give me any rewards the claim prompt didn't show up and yes i was in the vicinity i didnt go out

[woven hemlock]

Check your mailbox, sometimes it glitches and doesn’t show the end screen, but will still send the capsules

[woven hemlock]

Which chat history are you talking about?

[bright raft]

This one

[rustic harness]

yes i already did before i chatted here its not there either

[woven hemlock]

Did you also check both your backpack and warehouse?

[rustic harness]

yes coz before i joined the challenge i opened all my gacha coz i was ccurious what items i'll get frm it . i don't have any gacha any where

[woven hemlock]

I haven’t had any issues with it, try switching towns to see if the issue persistd

[bright raft]

Did it still it happens.

Even my friends are complaining.

Also the pings are bad.

[woven hemlock]

Do your friends have any specific chat skins on right now

[hazy inlet]

so in special furniture, i have all of the winter snowscape items but cant claim the last wishing star rewards because its marked as "22" when theres only 21 items

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[bright raft]

Tina does not have

[rustic harness]

uppp thank you

[woven hemlock]

Can you try turning off the translation setting and see if it changes anything

[bright raft]

Still the same

[woven hemlock]

Is Tina the only one whose messages aren’t showing up? Or they can’t see your messages either?

[bright raft]

Not just Tina but all of my friends too.

They can't see my messages as well in the chat history.

[fluid pewter]

Hello I try to contact the customer service but I have no idea how

[woven hemlock]

Help! I need to contact customer support!

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[fluid pewter]

But someone have the problem of ; you pay and have nothing? Like do we have solution more then service customers?

[uneven musk]

hi why wont it let me raise my meter level when i am in the free build mode, i am putting a roof on my second level but its very hard to see

[bright raft]

Sure lots of bugs.

[woven hemlock]

Hmmm. If it was only you, I’d suggest reloading/reinstalling the game, but if it’s all of you, should be a game problem. I was using the chat just fine earlier this morning, and haven’t seen anyone else with the same issue yet, so not sure what could be the reason, sorry

[woven hemlock]

The people in this chat are players like you, we don’t have any control over any billing issues you might have with the game. If you paid but didn’t receive your rewards, check to make sire you didn’t accidentally top up to the wrong server

[woven hemlock]

There’s a height limit in build mode, is that what you’re talking about? I think it only lets you build up to 3 floors

[uneven musk]

no when im in the flying build mode it wont let me change the height from 0 meters

[woven hemlock]

Not sure what happened to your capsules, possibly the game glitched? Sorry 😔

could try rebooting the game to see if the reward got delayed, but other than that I’m not sure what happened

[fluid pewter]

I promise I have pay in game TT but nothing

Thank you!

[woven hemlock]

Unfortunately I have no idea what you’re talking about, do you have a screenshot you could show to help me understand?

[snow totem]

hi guys, my character is walking and driving super slow, my energy is full. I tried to restart several times, uninstall tap tap and start again. Choosed "repair" on the main game and it still walks super slow. Any ideas?

[woven hemlock]

Clicking the arrows doesn’t adjust the height?

[uneven musk]

no it hasnt worked since i started playing, i try clicking the numbers, the arrows, scrolling up and down on the mouse button, using arrow keys, and pressing numbers

[woven hemlock]

I’ve never used this version of build mode, on mobile you move up/down by scrolling on the screen itself, not sure what the controls are supposed to look like for you hopefully someone else sees this and can help

[uneven musk]

thats okay thank you

[simple prawn]

hi! i reached the second rare badge selection in the harmony tree awakening, but i didnt get one, its not in my inventory or my warehouse, and i havent picked a badge yet. i tried reloading and restarting and doing the repair button but its still not appearing.. what should i do :,)

[woven hemlock]

Did you select the box in the rewards bar, but it didn’t give you a badge?

[simple prawn]

it didnt give me the box itself.. cause i know you can stock in in your inventory first and open it when you want to since thats what i did with my first box, but now it just disappeared

[woven hemlock]

Is your backpack full? Have you checked your mailbox?

[simple prawn]

oh my gosh i didnt even notice it is! thank you so much, its in my mailbox PHEW

[woven hemlock]

Glad you found it!

[lilac zodiac]

Hello, i dont have the mix jam recipe and mushroom pie recipe, it doesnt show on my food recipe but I already cooked a lot of recipes already. how to learn that recipe pls help

[odd beacon]

Did you click learn on the recipe?

[lilac zodiac]

yes I did. i think it bugged..how to relearn it tho

[lilac zodiac]

nvm! u needed a diff stove..i had the penguin one displayed thats y its not showing up T_T thank youuu for replying

[odd beacon]

Oohh yeah that'd do it lol

[true mauve]

Hello, I have a problem/bug.. I finished the frostweave event and gathered all in the building set, all 21. But the reward will be giving at 22 items which is impossible as the set only has 21 items.

[deep sun]

Known bug

[true mauve]

TY very much! ❤️

[woven hemlock]

OH I FOUND IT, have you tried dragging the numbers up and down?

[gray lynx]

is there a way to increase the load? i've already unlocked all my plots

[frosty topaz]

i cannot claim the wishing star. if i click it to claim it opens the description. i have tried to relogin and relaunch app but its the same.

[uneven musk]

yess it worked thank you

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support is aware and we just have to wait for the developers to fix this for us.

[frosty topaz]

Thank you!

[woven hemlock]

As far as I’m aware of, no there’s not

[grizzled anvil]

Hi! I can't seem to connect to any server. It's been 2 days rip daily touch the tree 😢😢

Error says Reconnection timed out. Try again.

This is on mobile android

I've tried the ff but none have worked:

• Connect to different wifi networks
• Use mobile data
• Uninstall-Install
• Clear cache, clear data
• Log out-Log in
• Fix version
• connect to a different server

[cold moon]

Hello! is there anyone here experience changing new home and some of furniture is missing? I already checked my warehouse but still can't find my missing items 😢

[lilac saddle]

Hello I lost 60 red heart and I don’t understand why, I still have 40 days vip

[trim quiver]

Hello, i need help. I want to draw with helping grid on canvas scale 16:9 while zooming out. But it seems like the square grid does not appear. Sometimes it does appear if i zoom in, sometimes it does not

[spark gulch]

I can’t redeem the wishing star reward for the penguin furniture. I’m wondering if that’s a bug?

[hollow wren]

Is there anyway my friend can log in without them having to connect all their devices together to a local network? They're uncomfortable doing that and I really want them to be able to play with me.

[bold bear]

how can we get premium hobby upgrade ticket? 🙂

[stiff fulcrum]

💀

[compact lichen]

I think I have a few bugs:

• can't interact with my cat sometimes, and its just stuck faceplanted onto the ground
• there's snow on my floorboards indoors (lol)
• and my pets get in the way when I'm trying to plant crops

[somber hazel]

@sharp grail @spring plinth

[somber hazel]

#technical-help message
we only have temporary fixes for this

[compact lichen]

wait lol I just realised we dont report bugs here my bad gang

[somber hazel]

It’s fine

[somber hazel]

Use data / vpn

[pallid wadi]

I can't login. Its been happening frequently now. Idk I might uninstall heartopia if this keeps on happening

[wet quartz]

Why does my badges not reflecting on my souvenir?

[fervent night]

Hello, I would like to ask where I can report a concern regarding a recent charge on my account.

‎I was charged for a premium membership extension even though I did not proceed with the transaction. I had intended to extend my membership at first, but I decided to wait until it expired instead. However, when I logged back into my account, I noticed that my balance had already been deducted. The membership period was not extended, and I was charged without receiving any benefits.
‎
‎I have already requested a refund through the Google Play Store, but unfortunately, my request was declined.

[dawn briar]

how to upgrade the central console lvl 2?

[cold seal]

Can we please get this fixed?! It’s been a week now 😩

[empty acorn]

@spring plinth the scam there needs to be deleted

[loud kindle]

Can’t claim wishing stars

[fathom sonnet]

i have the same problem and my husband also has

can not claim these stars sadly enough

[jaunty crow]

cant claim stars even though its 21/21? bug

pets in way of cooking and making you burn things? bug

cant interact with pets? bug go to bui.d mode then get out

cant get into game? read pinned

we dont know when it will be fixed. please read up to see if its been answered before

[strong turtle]

Hi! I downloaded the game and it worked fine. However, I tried to play after the update and it gets stuck on the download and halfway through it stops saying I don't have enough space on my driver but I have 699GB available. I've searched everywhere but everything is fine but still can't play the game, help?

[nimble hill]

Why do my pets lay in front of my ovens when I'm cooking and make me burn the food. They are fed, going into build mode doesn't work. It happens so much at this point it makes cooking almost impossible to do without getting frustrated. Also where do I even report this?

[devout peak]

Mine is the same way

[outer root]

i have the same issue

[jaunty crow]

PLEASE /lh

[humble rune]

hii! does anyone co-build feature glitches? i tried co-building with people and they can join me but they end up spawning like few lots down and get stuck outside the blue barrier, does anyone know how to fix it (":

[lunar wyvern]

How can I finish this if I haven't unlocked the wand to catch insects yet? send help

and this is fasion, i don't know where I can redeem rewards😭 send help guys

[gloomy lodge]

O claimed my tickets but they did not come, is that a bug?

[ionic gorge]

Anyone else having problems with this annoying notification? At this point I don’t even want the wishing stars lol I just want the notification to go AWAY!!

[lusty umbra]

Am I the only one who can't feed their cat??? Is it a bug omg I even deleted and reinstalled the app there's no option to feed the cat 😭

Apperantly others have the same problem ahh how to fix it :(

[nova quiver]

This is my 2nd day experiencing this issue. Reinstalling and changing default browser works to troubleshoot this. But downloading 2gb of data every single time I want to play is irritating lol. Anyone have idea whats happening here

[frigid ledge]

HELP, I purchased the WINTER FROST SEASON GILDED ACORN PACK but I did not receive any heart diamond or exhibition pass oy anything!

[frigid ledge]

HOW TO CONTACT CUSTOMER SERVICE?

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

[dusty tangle]

Is this happening on Steam ? Or what platform ?

[thorn kiln]

Same issue here, It's annoying !!

[dusty tangle]

@thorn kiln This is a bug everyone is experiencing. Customer Support is already aware and there is nothing else we can do except wait until developers provide a fix.

[dusty tangle]

What platform are you trying to access the game on ?

[thorn kiln]

Thanks a lot for your answer 🩷

[dusty tangle]

What D.G. Level are you ? You can only start this event after everything has been unlocked, at D.G. Level 7.

Can you screenshot your toolbox

[pallid wadi]

Mobile

[dusty tangle]

You’ve tried everything basic I guess ?

Restart device
Restart WiFi connection
Uninstall and reinstall
Repair game files

[dusty tangle]

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

[pallid wadi]

Yes some works and I can login but then I would crash a few mins later

[dusty tangle]

Ooh I see. Then it shows the same problem again ?

Have you tried connecting with a different Internet connection ? I’m not saying your connection is the issue but the game’s optimization needs to be worked on still as there are all of these bugs.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[pallid wadi]

Well, it works when I use hotspot from my phone. But it consumes a lot ofy data 🥹

[dusty tangle]

Oh ya, I see. Hmm okay, so using a different Internet connection works. Other than that, I guess the next best thing would be to try on a different device to play Heartopia ( maybe another phone, a PC, a tablet or something else ).

Also - you should try Proton ( VPN that uses your WiFi ) as it is free. It might help you connect to the game.

This is something that needs to be reported to Customer Support ( if you want to - I’m not forcing you here )

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

[cloud comet]

I was coming to say the same thing

[past ivy]

Hello. I forgot which email I linked to this game. How do I figure it out?

[jolly bramble]

Samesies 😭

[cloud comet]

It’s so annoyiiiing

[jolly bramble]

It's the notification that drives me insane 🫠

[uneven island]

Yesss..

[cloud comet]

Yeah the red dot and waves 🤬

[uneven island]

Are there more players with same problem?? If there's, devs probably will fix it but if she's the only one then probably not

Any other way to fix??

[nova quiver]

PC steam version. Also is this login issue been here since the release? Or its new bug from recent update?

[dusty tangle]

For a lot of players it’s only been happening recently. What you can do is try TapTap instead to see if it lets you through. Steam has the most bugs currently.

https://heartopia.xd.com/us/

[dusty tangle]

Can she try Proton ( VPN ) ? I know I suggested this weeks ago, but what did she end up doing with the VPN situation ?

[uneven island]

Proton isn't available.. She has iOS 7 or 11 I'm not sure.. She tried other top available vpns tho.. Multiple.. Same issue

[dusty tangle]

Ya I see. Can she try DNS warp 1.1.1.1 ? Cloudflare ?

[uneven island]

Lemme ask her and let you know

[ivory ridge]

Quien tiene códigos qué me pase porfavor

[dusty tangle]

It is free and also works with your WiFi

[dusty tangle]

#redeem-code

[ivory ridge]

Eh??

[dusty tangle]

Puedes ir al canal #redeem-code para ver los codigos

[ivory ridge]

Como hago eso??

[upper gorge]

My game is bugged, could someone help me? When I pull out any tool, it glitches; for example, the fishing rod acts like something invisible is pressing the F key, and when I try to put it away, I get stuck in the same place and can't move.

[ivory ridge]

Soy nueva en todo esto

[dusty tangle]

Haga clic o presione estas palabras -> #redeem-code

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[upper gorge]

I'll try, thank you.

[proper acorn]

I am also having this issue seems to be game wide

[warm cipher]

Guys why does this happened? My friend got this pop up when she wanted to play the game, she even delete the game and try to relogin her account and it's still the same anyone can help with this?

[mortal vigil]

impossible to use bug catching today, same for fishing rod (playing on PC)

[civic ivy]

Hi, where can I report a bug? Can I report it here?

[manic moon]

Hello, what could be the issue to this? Is it common? SEA server, SEA user.

[noble idol]

Can’t claim my star rewards from completing my collection and I wrote to support directly… any thoughts?

[umbral coral]

#technical-help message check out this message it might be a help for you 🙂‍↕️

[umbral coral]

It's a common bug, theyre working on it
no solution for now, people have reported multiple times
most we can do is wait

[umbral coral]

Maybe you can buy it from Heartopia Top-Up?
I can't send a link due to server rules but pretty sure if you google the way it is, it'll show up!

@spring plinth hacked account!!

[manic moon]

There seems to be a lot of websites, is there an official top up website from the devs?

Idek why normal payment isn't working for me

There should be no reason for it to not work I think, lol

[umbral coral]

this is what it looks like

[umbral coral]

I'm highkey unsure but it might related to you wifi, your device, your cards if they have money or not, your connection etc. If you're using vpn while recharging it usually won't allow too.
IF these are all okay, I would say contact game support 🙂‍↕️

Open watch > settings > general > in the middle section you'll see a teeny tiny Account management > Support center > at the bottom you'll a headset

[manic moon]

Wifi is fine, device isn't old, no payment method binded or anything yet, no VPN, I use sea server while living in sea

That's why I'm also confused

And now even the online method ain't working either

Is it because I'm still too new or something

I'll contact support via in game

Thanks for the help

[lilac zephyr]

i reset my game, fixed files and restarted my laptop and i still cant claim this! Is there a reason why this is?

[umbral coral]

It's a common bug, theyre working on it
no solution for now, people have reported multiple times
most we can do is wait

[dry knoll]

Well now that's just neat

[grizzled leaf]

My friend wants to share her cars with others, but whenever I try to borrow from her while she has her car it states "Exceeds the number of vehicles dispatched"

[manic moon]

Nvm, an app repair fixed it

That's great

[dusty tangle]

This is the official website of Heartopia

https://heartopia.xd.com/us/

[manic moon]

It's ok normal payment works now

I'll try the site again next time

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[umbral coral]

Joys, glad it got fixed

[abstract sigil]

Do Exchange Tickets transfer over to the new gachas?

[lone flame]

Hello, I'm having trouble opening the game. It looks like this and cannot be played. I have tried downloading it several times, but it is still like this. Is there a solution, please?

[pallid anvil]

not really technical but any tips on some high count load stuff or any info on what could be taking bigger chunks? capped at out the blueprint n really dont know what to chop down on to finish it off

[dusty tangle]

For this issue, you’ll need to manually change the height and width of the game and then you’ll be able to access the game.

You can follow these steps in this screenshot. It was posted by a Heartopia Staff member, so it is safe to follow.

[abstract sigil]

Can the exchange tickets be used for the next gachas? Can someone please answer that?

I have over 1,000 and don't want to spend them on the current gacha

[dusty tangle]

Exhibition Passes carry over to a new gacha.
Exhibition Ticket Stubs ( they come from duplicate items ) carry over to a new gacha.

Exhibition Passes that have a clock on them, usually have an expiry date ( you can see it by pressing or clicking on their image ). They will carry over to any gacha that is active during their active period.

[abstract sigil]

Thank you so much ❤️

[dusty tangle]

If you want some feedback I think #gameplay-help might be better equipped to help you with this question. There’s also usually more helpers there.

In my personal opinion, it’s all trial an error though. So if you play around with the furniture, you can better understand the space and load they take to chop out some extra ones to be able to stay under the cap.

[pallid anvil]

thank youu

[lone flame]

Where can I get those two files?

[dusty tangle]

Following the steps in the screenshot should lead you to those two files to be able to manually edit the height and width.

[solemn dove]

hello, i want to ask abt this furniture set. to collect the complete stars it is written that its "22" but the furniture is only 21... where is the last set come from?

[dusty tangle]

Hello. This is a common bug that everyone is experiencing. Customer Support is fully aware of this issue and there is nothing left to do except wait for the developers to provide a fix for this issue.

[trail moss]

hi um i just noticed that my audio for the game isn’t working at all- i’m playing on an ipad pro. i also have checked my device’s audio settings but i don’t see anything that would potentially be related to heartopia’s audio system

[trail moss]

my in game settings say volume and music are 100%

[dusty tangle]

Is your iPad on silent mode by any chance ( ringer turned off to ignore message notifications or call notifications ) ?

[trail moss]

ohhh yeah i have silent mode on… i didn’t think that would mess with in-game audio though lol- let me turn it off and see 😅

[dusty tangle]

It does yes ! This happens on iPads and iPhones where it will unfortunately also affect the game’s sounds from coming through if the device is on silent mode.

[silver dome]

hello peeps has anyone else been having a problem once you click Start and the game loads, you hear the ambient sounds like wind and stuff but the game does not leave the loading screen no matter how much you wait?

[trail moss]

omggg i feel so stupid 😭 thank you so much!! it works now… 🥲

[lone flame]

I've found it, thank you

[dusty tangle]

Usually when this happens, you want to try a few basic troubleshooting steps and if none work then eventually you’ll want to try a different Internet connection just to see if it lets you through. The game is still being worked on so game optimization is not where it should be just yet.

Basic troubleshooting steps

Restart your game.
On the login screen press the button with a wrench called Repair
Restart your device / PC.

Uninstall and reinstall the game on your device.

⭐️ Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[solemn dove]

thank you for the info!

[patent basin]

Hi! I can’t claim my stars from the collection rewards

When I click it, nothing happens

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support is already aware of this and there is nothing we can do except wait for the developers to provide a fix for this issue.

[silver dome]

you are a life safer 🙏 thank you so so much!! :D

[cerulean arch]

Anyone else have trouble interacting with cats? It won't let me interact with them and there's literally a request that I play with one 🙃

[ember abyss]

I just recently deleted a new account, will I be able to use the same email to create new one?

[dusty tangle]

Yes - when this happens the quickest temporary fix would be to go into solo building for a few seconds and then exit the building mode. Approach your cats again and the interaction bubbles should be there.

[dusty tangle]

I don’t think anyone else has tried - so no one might have the answer to this. I would say give it a try to see what happens.

[lyric burrow]

How to do this quest

[dusty tangle]

When you’re not sure what to do for quests, please open your watch and go to Memo to read about each quest and what you need to do.

For this one it’s telling you to grow tomatoes and sell them to Albert JR ( an NPC that walks around that you can sell items to ).

[cerulean arch]

@dusty tangle thank you!

[wispy hornet]

so if they know the stars bug is an issue why have they not sent out the stars to everyone who purchased the extra frostspore membership? Or tell us something about fixing it? Bc im missing stuff every day in the store bc i dont have my stars

[fervent kayak]

Came here to complain about this xD God the notification flashing is driving me insane. Almost making the game unplayable thats how annoying haha

[dense gale]

Hello everyone 🙂 I have a problem. When i have my fishing rod, or the catcher for insects and jump with it, i zoom out and get into the "hold" function. Same goes with any crops i want to plant. Does anyone have an idea?

[dusty tangle]

Ya, I know.

I really wish their communication was more visible and they were more present in the community. A mass message would also reduce the amount of confusion on what’s going on as well. I really wish they would be more open to communication.

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[dense gale]

Omg you where SO right
I played a game with my Controller yesterday. That was the issue. Thank you sooo sooo much for your help!!!!

[echo estuary]

Can I ask a question please

[inland knot]

Hi everyone. Going from IOS to Steam and logging in through my apple account. How come the game doesnt register that i’m logging in at all when i attempt to login using my phone/manually?

[dusty tangle]

Sure - we’ll try to help you here if we can.

[echo estuary]

I’ve downloaded the game on my iPad how do I sign in with my account from my phone

[dusty tangle]

Is it making you make a new account ? Can you make sure you’re entering the same server that your character was in ? You can see the server right next to the START button here

[dusty tangle]

You need to use the same login method on both devices. So for example, if you’re using Apple to login here ( see screenshot ), you need to use the same details to log into the other device.

[echo estuary]

Can I dm you about it

[dusty tangle]

Yes that’s fine

[balmy grail]

Hiii, I have a glitch in my game where it wont let me collect my stars from this! I keep clicking but it wont redeem them. Both on phone and pc. What do I do?

America server

[tawdry matrix]

Same, for Europe Serveur, need help please 🙁

[dusty tangle]

@tawdry matrix This is a common bug that everyone is going through. Customer Support is aware of the issue and all we can do now is to wait for the developers to provide a fix for this.

[balmy grail]

is yours for this set too?

Oh rip

Lovely xD

[dusty tangle]

Ya, trust me I know. I’ve been dealing with it since February 6 when I sent that message. It’s a little tough to keep seeing the notification but hopefully soon we’ll have a fix.

[tawdry matrix]

I hope too 😔

[slate scaffold]

Could someone help me with top up stuff? I got a problem i need to clears out

Or is there any "ticket" methods to talk with the HT admins?

[dusty tangle]

It depends what the issue is, but if it is related to transaction issues then you should ideally reach out to Customer Support. Please don’t post any personal information in this channel it would be unsafe because it is a public channel that anyone can view.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

[slate scaffold]

Alrightt thankss!

[inland carbon]

The games keep this thing on there, but when I click on the star with the red dot, nothing happens (it shows the star info) I tried closing and reopening the game a bunch of times both on mobile and pc, please someone tell me what to do

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support are aware of the bug and all we can do now is wait for the developers to fix this issue.

[silent cloak]

I have exactly the same issue. For already almost a week. I tried on multiple devices and just can't collect the rewards.

[inland carbon]

It's driving me nuts because the watch keeps like "buzzing"

[inland carbon]

Thanks

[dusty tangle]

That’s right, you won’t be able to claim it on any device or anything until the developers provide a fix to the issue.

[sleek jungle]

Does anyone play this game on emulator? Can you get better controls there? The steam version controls are horrid and my friends liked the game but quit because of that. Wondering if mouse movement would be better on emulator. I'm not exactly thrilled about having to hold down rmb to look around either, its tedious, not even mentioning building.

[dusty tangle]

Some players have tried and received warnings in-game for it. Emulators are being flagged as third-party apps which are not allowed on Heartopia. Your account can get banned unfortunately.

[dusty tangle]

I’m not sure I understand. What quest are you trying to do with Bob ?

[tired sequoia]

sometimes the bubbles get bugged to areas where u cant get them D: like in the picture or on a roof of a house where u cant jump over

[still locust]

is anyone else on the global server who is based in western europe having horrible ping spikes recently or is that just me???

not just on my home wifi too but at other places as well

[sleek jungle]

bruh so you cant even escape this awful mobile movement gg

[dusty tangle]

Yes this happens quite a bit. Reporting this to Customer Support would be the best thing to do so they can eventually adjust bubble spawns.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[tired sequoia]

oh thank you ❤️

[dusty tangle]

This has been often reported by players on the Global and SEA servers, yes. A couple of things you can try ( before switching Internet connections ) would be the following:

Basic troubleshooting steps

Restart your game.
On the login screen press the button with a wrench called Repair
Restart your device / PC.

Uninstall and reinstall the game on your device.

⭐️ Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[strong parcel]

hi, i am planning on gifting my friend the membership card. she hasn't topped up yet and i want to ask, will she get the pink motorcycle if i gift her the membership? or does she have to top up herself to claim it?

[long barn]

Halloo, I asked in the other chat about it but no one answered, so I'll ask here too. Is it allowed to use Play Store credits to purchase diamond hearts? Asking because I fear getting banned

[still locust]

omg finally someone else who mentions this the controls bother me sooooo bad but my phone cant run the game so im stuck with them

[dusty tangle]

She has to make a purchase herself to receive it.

[dusty tangle]

I’m not sure because I haven’t tried myself. If it’s available as an option in the list of payments you can use then surely yes it is allowed.

[long barn]

Problem is: I use my credits all the time, but there was this time I got banned from a game for "fraud". So, I want to be sure I won't lose my account

[icy meteor]

In the last few days I got spike ping to 20000 ping . This happen after forestbell update. Already check my internet and there is no problem with my internet. I play on pc server sea

[dusty tangle]

The best thing you can do then is ask Customer Support who can confirm this for you.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[long barn]

Thank youu 🫂

[icy meteor]

@dusty tangle sorry for tag. Already try to restart my modem but still same

[dusty tangle]

Lag spikes are being reported by players from Global & SEA servers, yes. Can you try some or all of these potential solutions in this screenshot ? Please try every one !

[icy meteor]

Repair game already but still same. Maybe ill reinstall the game

Its very annoying when I cook expensive dish

[supple vault]

anyone else has a glitch after completing the frost season furniture set? it says its completed but wont let me claim the reward

[cinder gulch]

Anyone else struggling too get on the same it's not even letting me log in, keeps saying timed out

[lean halo]

Meee just came to check if I was the only one

[cinder gulch]

I've tried restarting and even doing the repair button thing and nothing

[pure jewel]

its been days. They haven't fixed it yet

I'm super annoyed with the red notification

[lean halo]

Normal here

[quiet flame]

Does anyone else experience their game freezing mid playthrough? It just happened twice in the past 10 minutes for me. I just wanna fish man... 😭

[native orbit]

I came here to say the same thing. Ive waited for days for it to maybe fix itself but it hasn't

[quiet flame]

I keep using the mermaid attracters and spray all for my game to just freeze right in the middle of it. It feels like a waste because when I go back in the spray is worn off.

[native orbit]

Im also dealing with falling off the map every few times I ride the slide

[cinder gulch]

Mine has only just started doing it this afternoon was fine this morning

[native orbit]

Its been happening really often to only me out of my friend group

[cinder gulch]

@native orbit mine did that once too

[native orbit]

Its just been weirdly buggy since they added the mlp update

[velvet stag]

yeah me too wtf is going on

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[quiet flame]

Yeah I have to use my data for the game to let me login. Then once I'm actually in the town I can turn my WiFi back on. It's really weird but another game makes me do that too. 😭 I've grown accustomed and used to this kind of thing. What I cannot get used to is when the game keeps freezing out of nowhere. I hope they fix that soon

[cinder gulch]

@dusty tangle thank you working now

[loud epoch]

Hello, I can’t interact with one of my pets no matter how many times I close out and re-enter the game. It has happened very often with this specific cat, in fact. Please advise.

[quiet flame]

Usually it happens when I'm doing something time sensitive too. Usually always when I'm in the middle of cooking, fishing (normally or fishing events), training a pet, etc.

[quiet flame]

Are you rejoining the same towns? In past experiences what has worked for me is joining a brand new town and that will put all your pets in front of your home. Has that not worked for you?

I have also heard entering and then going out of build mode may work but I don't think it has ever really worked for me per say. Maybe I am thinking of the pets being stuck on the roof bug for this ^

[dusty tangle]

The quickest temporary fix would be to enter solo building for a few seconds and then exit the building mode. Approach your cat again and the interaction bubbles should appear.

[solemn tinsel]

guys idk what to do i love heartopia so much but i swear ever since the MLP update the game on pc is almost impossible to play because of the amount of bugs that i almost want to quit 😭 my requests glitch where i cant click it. anytime i click my tools i cant move my character.... can't publish books.. cant interact with my pets... i had none of these problems until the MLP update and its getting pretty unbearable and it sucks because im obsessed with the game rn. and the game needs a better reporting system than just reporting "whats on the screen"

i've tried fixing the game through the login screen, i tried reinstalling through steam. i tried going to different towns and these issues still keep going

[obsidian vigil]

So I had 888 tickets I could exchange for the Forest Bell. I did another pole for fun and now it says, I only have 95 even if I read my number wrong and I read 80 the amount of repeats I got I shouldn’t have just 95 exchange tickets. I should have at least 100+ so who can I message? what can I do to get my tickets back because there’s no way that’s OK.

Any and all help is appreciated

[loud epoch]

It worked, but of course a permanent or more lasting solution instead of a temporary one would be great. 👍 thank you !

[dusty tangle]

You can see your draw history by pressing on this little question mark here ( see red arrow in screenshot ).

Other than that you can ask Customer Support to look into things for you and confirm if the right amount was taken or not.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[solemn tinsel]

okay any solutions or anyone i can contact???? i got no answer yet

i quite literally cant do anything on pc without glitching

basically unplayable

[sweet prawn]

hi does someone have their game that crash when they open it or it is just me ?

btw i play on steam

[south escarp]

Hello ! When i try to color pages, it says "the name is too long". Any way to fix this ?

[dusty tangle]

Oh ya, there’s a lot of bugs you’re mentioning here. Uhm, pressing your tools and then not being able to move would be related to controllers either plugged in or connecting via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[dusty tangle]

Yes, what you can do is change the language of your game to English and then select the painting you want to colour in. Then change your game back to French when you’re done.

[solemn tinsel]

i dont use any controllers for reference im using an ROG ALLY to use as a full desktop setup sop it is fully set on desktop controls on a second screen

and a hub for my accessories but everything is wired and bluetooth has been off

[dusty tangle]

I don’t think Heartopia is compatible with ROG ALLY. I remember someone else trying to use it and having the same issues as you. Doesn’t it use joysticks ? That would be recognized as controllers by the game. Anything with joysticks will create issues until controller support becomes available to us.

[solemn tinsel]

thats weird cuz using wasd works fine for me it shows pc controls on my screen only

[icy pewter]

Hi, is this a bug or I am missing something?

[nimble sage]

I am having the same bug on the same collection.

[worn bone]

I’ve got the same isssue 😭

[dusty tangle]

@icy pewter @nimble sage @worn bone

That’s a bug that everyone is going through right now. Customer Support are aware of the issue and all we can do now is just wait for the developers to provide a fix for us.

[worn bone]

Okay :)

[icy pewter]

Thanks ☺️

[dusty tangle]

Ya I’m not surprised some controls are working but from what I remember it is not fully supported so you’ll encounter issues. Much like the ones you listed earlier.

[solemn tinsel]

thank u ^^

im gonna switch to mboile for now until its better optimized

[dusty tangle]

This is the best thing to do. The game was essentially made for mobile phones and then ported to PC.

[worn bone]

Wondering if this is a bug. I’ve restarted the app, but it still says I don’t own the car

[worn wraith]

idk if this is the right chat but still asking here

anyone having the same effect as this pink one?? idk what happened my highlight suddenly turned pink i dont like it 😭

[cobalt anchor]

is the rendering on the mlp cars (and lots of clothing items) just low poly or something? even when i have my graphics settings up to high and ultra, it doesnt look that good and i see other people with really good looking graphics

[cobalt anchor]

try to enter a new town and see if that helps

[worn wraith]

still the same i hate it sm 😭😭

[dusty tangle]

This is a known visual bug. To get rid of it, simply restart your game. Close and reopen.

[dusty tangle]

You definitely should receive the car. Can you restart your game to see if it helps ? Close and reopen it.

[worn bone]

Still not working :(
Restarted the game 3 times now

[dusty tangle]

Did you try repairing your game ? There’s a button with a wrench on it when you go to the main login screen.

[worn bone]

Just done that and it still doesn’t work 😅

Nvm!! It’s just come through to my mailbox!!

Thank you sm!!

[floral stone]

Servers are not starting/timing out

[rare quiver]

I just get stuck at this screen and it won’t load any further. Anyone any ideas on what i can do?

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Can you try restarting your device / PC please ? Let’s see if that helps.

[cursive spire]

clearing app cache (NOT STORAGE) may also help

[floral stone]

Ive tried everything on my end, me and my friends all cannot get in

[dusty tangle]

Usually players end up using a VPN just to get in and then switching back to regular WiFi. The one that almost everyone with this issue is using is called Proton and it is free.

[floral stone]

that seems excessive, maybe they shuld just idk fix the launcher..

[old scaffold]

If playing on steam try restarting it a few times, i was having connection issues and that seemed to sort it

[floral stone]

Playing it on taptap launcher on pc

[old scaffold]

Ahh okok, thought id mention as my steam was having issue syncing lit like 10/15mins ago

[rare quiver]

It’s working now thank you i didn’t think about that , i already reinstalled the game and everything hahaha

[pastel hill]

not sure if this was mentioned already but when me and my friend do co-build we can't see eachothers chat sometimes

she has to reset everytime

[floral stone]

also its broken for my friends who use steam too, it wont even open for them there - and for us using taptap it just times out and the start button isnt there

i think its just like half the users are having login issues it might be on the servers end, i dont think its just american servers b.c ppl in heartopia only who are on EU are also having the same problem

[dusty tangle]

The issues are more on the server’s side, yes. I also hope fixes come soon. For now there are those temporary fixes that can help you all access the game if you really want to play though.

[old scaffold]

Ping in like 168 where usually its like 25 for me too

[dusty tangle]

Can you try restarting your device / PC ? If that doesn’t help, you’re welcome to try a different Internet connection temporarily.

[floral stone]

again, yes ive already tried everything on my side

[old scaffold]

Is okay I was just feeding in some info 🙂

[dusty tangle]

Oh sorry - that reply was to someone else !

[royal zodiac]

Hello! I'm unable to claim my Collection Reward for the Winter Snowscape collection.
I've tried logging out and in over the past few hours on two different devices, but I still can't claim them. Please help!
When I click the Wishing Stars, it doesn't claim them.

[digital lintel]

Question! Some garphics look on pc a bit... blurry? And also the Trees and other things pop in out of nowhere, as if the render distance is super low.. Any problem on my end or is it normal? I have a decent PC and on Ultra all maxed out..

[dusty tangle]

This is a bug that everyone is experiencing right now. Customer Support are aware of the issue and now all we can do is wait for the developers to provide a fix for this.

[royal zodiac]

Thanks for the info! <333

[latent yacht]

If the weekly quota for selling items for tokens doesn't isn't going down would that likely be a bug?

[manic ridge]

Hi i need help. My dog is constantly glitching, and it's driving me nuts. It's pointing me to a certain direction with the tracker and hes nowhere to be found hes always glitched

[stuck aurora]

Is anyone else having trouble interacting with their cat? i cant feed or play with my cat, no problems with my dog, or someone elses cat.

[velvet glen]

do you have something plugged in like a controller? theyve advised to unplug this, i did at the time but i haven't tested it myself as steam is running better for me than taptap

[mystic steppe]

So I unlocked the onsen egg recipe but it's not showing up when I go to the stove to cook it?

[halcyon night]

im having trouble claiming my stars for completing the winter furniture set… it only lets me click on the stars to see how to get them not letting me collect (see picture)

[halcyon night]

you have to go to the onsen mountain and use the little baskets in the water

[mystic steppe]

Ohh ok thank you

[halcyon night]

youre welcome

[final swan]

Hola! Una consulta alquien mas tiene este problema? ... no puedo reclamar estas estrellas

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

Most likely it has glitched underground or into your roof, see the tips above to get the dog back

[shadow locust]

Does anyone know why only some of my textures arent loading

[manic ridge]

I did do that and even did solo build and nothing

[woven hemlock]

can you show where the tracker leads you?

[manic ridge]

Underground

I’m not home right now so I’ll have to show you later

[woven hemlock]

Pets should reset to the front of our house when you do, so if you switch towns and it doesn't reset your position, your pet likely didn't reset either. The good thing is that pets will eventually wander back on their own, but if you're trying to interact with it for quests/etc, I'd suggest interacting with it right away when you log in for the first time each day, since you're guaranteed to both get reset to the front of your house when that happens. You can also try having a friend summon you via a tea party, as that should also reset your positions to the front of your house

[subtle yacht]

Hello, my Load Capacity is almost overloaded now, I'm at 349935/350000 and I can't put more furnitures. Do we have a guide somewhere where it tells you one item worth how many points in Load?

[raw stone]

Hunger no more

[pine knot]

hey so i was having bugs and so i pressed the "repairs" button and now my game just continuously tells me this and i have about 750gb of free space still, any advice? ive reinstalled completely, tried moving files from one drive to another, restarted my pc and everything

[raw stone]

Rate my harvesting skills

[rigid shadow]

day 5 of not being able to claim this gift 🙁

[clear violet]

I am unable to get my stars, i think there is some sort of bug

[livid willow]

Hello!
I have a game bug!!
My friends and I were playing when all of a sudden one of their wings was on the other's foot. One player's asset on another player is definitely a bug. Right.

Whenever the player not shown (B) would move it would make the wings flap like how they do normally.

It was also attached to A's foot until B changed the attached area item to a bag.

Ha ha

[dusty tangle]

A staff member recommended making 5 GB extra space on your C: Drive. Others have tried doing that and it helped. Apparently updates might still be going to that Drive ? I’m not entirely sure. Basically check your C: Drive and make space there if you can.

[pine knot]

oop ok ill try that, thanks

[livid willow]

I also have a door bug where after being forced reloaded I was unable to see any of my furniture in my own house. When I went over to a different friend's house (A from other bug report) their doors were all rocking?? Then I went to my own home and reloaded it only for Just the walls to come back and my own doors to be rocking.

These are my current bug reports.

[pine knot]

ty that actually works for now, hopefully they change that

[solar tundra]

Hey guys! Idk where the guide is to fix the small window problem. Can someone help?

[maiden rover]

Hope we can finally claim this reward after the restart! That notification dot is bugging the heck outta me

[ashen star]

Its been days with this bug. That notification been on my face forever now.

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

To report a bug, please contact their support team in-game, this channel is for players to help other players troubleshoot issues

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

^^ you also, but it looks like it should just be a visual glitch

[woven hemlock]

Try #1435807505304518686 or #gameplay-help

[livid willow]

Already done

[livid willow]

Yeah but it was two different player's items which were fully affected by their respective players but I had the shoe winged player run to the other side of the map and the wings were still there ha ha

I still need to report the door bug

[woven hemlock]

Similar thing happened with the acorn during the daigo (sp?) trade for frostpore, it got stuck on people's hands haha. Visual bug, it usually goes away if you override it with another item

[livid willow]

Weird

[wind holly]

is there a fix to the "jump button bug on pc"

[woven hemlock]

what is the bug exactly?

[wind holly]

There’s a time where I need to alt-tab each time to jump (space button), otherwise it won't register. But it's a temporary fix. After I interact with things or open my watch, it happens again where I need to alt-tab in order to press the jump button again.

[woven hemlock]

lmao

spammer didnt even last a second before getting removed

[knotty raven]

Where do pictures save on the PC when you download it?

[woven hemlock]

hmmm, the only thing i can think of to suggest is to see if you have anything that can be counted as a controller, and try disconnecting it to see if you still have the issue. eg bluetooth devices like headsets, logitech devices, sometimes even keyboards get misdetected as controllers by the game. if it's the keyboard, you could try disconnecting and reconnecting to see if it still persists?

[woven hemlock]

i think it saves to wherever your downloads folder is originally default supposed to be on your computer, so if you moved the folder away to a different drive/folder, the game doesn't know where to send the photo and it gets lost into the void

[knotty raven]

Thanks. Found it!

[flat bramble]

Hi, the stars are stuck i completed the collection but i can't get the reward. What should i do?

[quiet oracle]

This has been a recurring problem whenever I cook something, these animals just blocks cooking, planting and anything related to interacting with any interactable stuff.

[static ibex]

I've had these tutorial messages stuck on my screen and no matter what I do, I can't get rid of them. I have done these tutorials already and even when I try to do what it's asking, the messages won't go away.

[eternal token]

its a bug

everyone has it

[neon ledge]

Hi, I'm not being able to like the message to enter the giveaway event, what should i do?

I tried the @twin yacht but my messages seems to not be delivered too since it's not letting me choose the server in the emote reactions

[sullen idol]

I can't get into the game. I get to the "Login" screen for Google/Facebook/Apple and I choose Google since I don't have accounts with the other two. It says "login succeeded" and to go back to the game, but it's stuck on that screen. I have uninstalled and installed several times and the same thing. Is there a fex for this? I would really like to play the game.

[icy meteor]

still spike ping already uninstall the game and reinstall

[meager basin]

I tried to launch after i downloaded the client from the webpage. i logged in with my email but it wont go further. any help?

[analog musk]

help i can't claim it?

[woven hemlock]

@meager basin @sullen idol
If you log in through a browser but the game doesn't detect it, please check your browser to see if you have pop-ups disabled. If you do, please enable popups and restart your device/game to make sure the changes take effect. Then try logging in again

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[analog musk]

i see thanks

[woven hemlock]

You shouldn't need to send a message to join, you just click the 🎉 button underneath the message that's above the emojis. Try refreshing discord if it isn't letting you click the button. If it's not working, there might be a limit on how many people can join a giveaway, since there's already 1110 participants, but I'm not 100% sure on that one since I haven't looked into the giveaway bot

RE: ModMail, to use it, you first DM ModMail with a random message to establish a connection, and then select the server according to the instructions. Once you've established a connection with the bot to the Heartopia server, you directly DM the bot with what you want to send, and it will send it as a ticket to the server mods, and one of them will get back to you when available. If this isn't working, you can show what you're trying to do and someone here can take a look for you

[unkempt sable]

where can i find this?😞

[real ruin]

i draw 1 pack but the reward did not reflect. where can i report this?

[woven hemlock]

I remember someone else had this issue before too, first try manually clicking the icons to see if that helps, as that worked for one person. For another person, it didn't, and I'm trying to remember what worked for them eventually.... I think they switched towns and that got rid of the pop up? Can't remember since it's been a while

[sullen idol]

Thank you...that was the issue

[little lantern]

i upgraded to level 30 this morning but i still haven’t gotten a quest or call for an island. what do i do?

[woven hemlock]

Many people have this issue, it's very dependant on the pet's personalities I think. Try putting your stoves in a different part of your house, eg on the second floor, many people noticed their pets don't tend to follow them up there unless they're all clingy.

For me, I usually feed my pets to full as soon as I log in, and they don't bother me when I'm cooking

[woven hemlock]

Was your backpack full when you pulled the pack? Check your mailbox to see if it was sent there

[woven hemlock]

Make sure you've completed all of your main quests

[neon ledge]

Yes ,i'm saying that i can't click this 🎉 button bc it doesn't allow me, i already send a message to mod mail and it doesn't get delivered too

I the photo i sent you can see that the button is opaque and for me it's not clickeble

[woven hemlock]

hmmmm

oh i found the bot

[woven hemlock]

for me when i clicked it just now, it seems like the bot sent a message when it finally loaded, but i dont see any new messages when i scroll to the bottom of the channel, so idk if it's working or not. it seems like people can still join though, since i see the number going up (theres now 1114 entries compared to ur screenshot). make sure the channel is in your joined channel list and not as a recommended channel, and if it doesn't work, unfortunately i don't know much more than that

[quaint elk]

Hey I couldn't get my friend to buy the headphones off of me even though I brought them from Azure. Any ideas on how to fix this? Also my friend has 1 attempt left to buy from others.

[native orbit]

Hit jump to message, you can’t interact otherwise

[meager basin]

i didnt see anything anywhere else, but does this allow controllers to be used?

[lilac harbor]

Hellooo, can I ask for some help? I can't log in to heartopia. I tried turning on and off my wifi, and then clear cache, I tried the repair button, I tried switching servers and then switching accs. My wifi is stabled but I don't know what is wrong with my game :((

[livid sandal]

I don't know if anybody has reported this issue before, but I when you complete the Winter Snowscape Furniture Set (Gilded Acorn Pack), it says you can claim 30 wishing stars, but when you go and try to claim them, it just tells you what the wishing stars are for, they don't grant you the stars. Find image attached:

[dull violet]

Serious heartopia after going into your backpack do you find yourself constantly clicking on an item, only to have nothing happened? It's happening to me constantly and idk what I'm doing wrong. Please help if possible.

[verbal ice]

Absolutely the same problem. Driving me crazy as red dot on watch constantly is really annoying as I do y know if I’ve received a message or not now

[thorny mica]

One of my cats is glitched, I can't pet nor feed it

Does anyone know how to fix this?

[manic spade]

happens to me a lot. even if i do the “go to build mode and exit” still won’t let me interact.

[thorny mica]

I feel so bad for the little guy, I even bought the auto feeder today maybe hoping he at least won't starve

[silver star]

Is anybody else have this pink thing?

[lime echo]

Yeah, Happened to me a couple of times. I thought that was a change of setting I accidentally messed up lol

[silver star]

Did it go away or do you still have it?

[lime echo]

It did go away but it happens at random times for me

[woven hemlock]

Switching towns / rebooting the game should fix it, it’s just a visual bug

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[chrome river]

Bought this balloon for 20 heart diamonds
and it did not appear on my dress up or in inventory,

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

To make sure, you go to your back, click on, say, cheesecake, but nothing happens?

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

Controllers are not supported, trying to use one will cause a lot of glitches

[woven hemlock]

Do they already have the headphones?

[quaint elk]

Yes

[violet mica]

Please help! My cat's energy won't go up, and it's been a whole day, I can't complete a task without my hobby leveling up to 3 and he's taking forever 😭

[lethal escarp]

I just formatted my laptop; I have had progress on steam and paid money, now it won't auto log me in on steam. I didn't need to use a google/apple/facebook account so I don't have any of that info and when I tried to login with the steam email it told me I wasnt registered with that email. Did I lose all my progress?

[olive jolt]

is the bug with the collected furniture not fixed yet?

[prime grotto]

Has anyone replied because I have the same problem rn and I want my stars

[sand prairie]

I have done everything i can think of! How do I stop the lagging? Please help it’s driving me crazy

[calm hatch]

good to know its not just me i hope they fix this soon, been waiting since yesterday to collect and get that notification off my watch 😭

[white warren]

The developers are aware and are currently working on it

[sturdy lagoon]

how to cook 🍞 bread? no recipes and where to cook

[west rain]

Hey, I am confused, if you got a hair from the gacha, you can use it for your dress up in the main menu right? But mine is nowhere to be seen, other accessories are there except for the hair , so we need to complete the set before using the hair or what?

Pics for references

No relevant hair in my inventory

[woven hemlock]

use a mirror to change your hair/eyes/face

[west rain]

Ahh okay, I will try the advice, thank you, I didn't know about that 👀

[woven hemlock]

? do you have a specific bread you're trying to make? there's no plain bread recipe

[woven hemlock]

it's most likely a problem on the game's side, you can try to switch to a town with less people (aka less graphics to load), try to lower your graphics settings, etc

[misty sage]

when they will fix this???

[woven hemlock]

which task do you need to complete at level 3?

[woven hemlock]

unknown

[misty sage]

https://tenor.com/view/skeleton-mad-skeleton-gif-10886506202898815019

[woven hemlock]

if they already have the headphones, they can't buy it off of you because they already have the item...?

clothes can only be purchased once

[little prism]

Is this the Winter Snowscape set? Was just coming here to complain about the same bug. I can't stand notifications i cant get rid of

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[real ferry]

white screen issue still not fixed?

[quaint elk]

Maybe that might explain it

[woven hemlock]

Try this https://www.youtube.com/watch?v=KrLPvUVj784

[proper tree]

on the winter snowscape i cant claim the second set of wishing stars anyone know how to get rid of that notification?

[woven hemlock]

The winter set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[proper tree]

Oh alright

[jolly hearth]

I created a new acc and found a bug, so here's what happened:

I got to the part of the main quest where it tells me to water my plants, however since it's currently raining, it automatically watered my plants and now when I water it, It doesn't count in the quest (maybe because it's already watered) and now I'm stuck. What could be the solution for this?

[strange sun]

This is pain. I have a notification forever.

[balmy loom]

have you got the answe? i wanna know too

[cerulean blaze]

i have the reward box saying to collect the pink stars as i have completed the special furniture collection but it will not let me collect it. it as been like his for a few days now.

[woven hemlock]

Do you have a question?

[woven hemlock]

Help! I can't claim the stars from the winter set collection!

The winter set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

Your planters are already wet, so it won’t register you watering them again. to get around this, you can try:

• building a roof over your planters so they dry out (light brown soil), or
• watering another player's planters to complete the watering quest. this works because watering someone else's planters gives them a bonus, which is stackable up to 4 times by other players

[woven hemlock]

🤷 unfortunately nothing we can do except open a ticket in the support center and complain until they fix it

[woven hemlock]

I think you might be in the wrong channel… #showcase

[vivid flame]

What do mean?

[marble vortex]

same as mine, i can't claim it

[light flume]

@marble vortex in same boat as you both

[woven hemlock]

This channel is for help with technical issues in the game. Do you have a question/need help with something?

[marble vortex]

waiting for the bugs to be fixed

[vivid flame]

What is do and I am new here I don’t know play game
I like game do you

[woven hemlock]

Welcome to the server, yes I like the game. Each channel in the server has a purpose — if you’re looking for friends to play with, you can check out #1420320496884387930

[gray hamlet]

I sent message to CS last week and they haven’t fixed this for me still. If you won’t give me the reward (21/21 collection but when you go to collect it it’s supposed to be 22), at least remove the effing notification as it is bugging me for a week now and it is so annoying! Ugh.

[hearty imp]

I cant interact with my cat?

[fierce fiber]

Why I can't find the rainbow ?

[turbid drift]

So I just opened a Nebula pack and ended up getting the Rarity Nebula Badge that I needed but when I clicked out I did not end up seeing it on my collection or my history either but it still reduced my Harmony Energy Gems. I reopened the game and it still is not there. Is there anything that could be done?

[woven hemlock]

Is your backpack full? Check your mailbox

[turbid drift]

It was!! Thank you so much. i should have checked 🙈

[woven hemlock]

Is it past noon on Saturday for your server?

[lone yoke]

How to claim this?

[hearty imp]

I just want to feed her, but the buttons aren't showing up

[woven hemlock]

Click ‘claim all’ just in case first

Then check your backpack and warehouse for an item that looks like a ticket to activate the item

[lone yoke]

Ahh that's what, oke i'll try thanks~

[cold haven]

This is definitely not my internet, I tried to close the game and play other game like Valo and DBD but there's no problem

[woven hemlock]

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

[woven hemlock]

Help! I can't log in / I'm getting a timeout error / It's stuck at loading / etc

The game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. You can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

A lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[hearty imp]

Thank you so much!

[fierce fiber]

What should I do under rainbow blessings , should I cook truffle or collect shiitake

[limber iron]

I haven’t heard from them yet

[kind moth]

A girl advised me not to give up on the tickets, so guess who opened another one (I DON'T GIVE UP )

[drifting holly]

it's better to forage, use the rainbow bouquet's blessing instead when you cook.

[fierce fiber]

Wdym by forage

[woven hemlock]

The blesssing from the rainbow is better for collecting things (eg mushroom, wood, etc).

The blessing from the bouquet is better for hobby things. (Cooking, birdwatching, etc)

[slate glen]

Issue with collection at the end of this set.. I click on it and it only gives me details and won’t collect the wishing stars in the winter snowscape.

[fierce fiber]

And do you know where I can find pink haired doris today ?

[woven hemlock]

Help! I can't claim the stars from the winter set collection!

The winter set collection reward is bugged, devs are aware and it will be fixed eventually
The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

She’s in the town center by the bus stop

[primal aurora]

Can someone help me? My game keeps closing by itself after loading the Heartopia tab.

[tame kraken]

I’m having the same issue 😭

[urban jungle]

hi guys i wanna ask. so i sent a gift for my friend a gamg full membership yesterday. but my friend says it was 8 days left. i was wondering shouldn’t it count as a full month till next month? why it says 8 days remaining?

[uneven mica]

Hi! May I know why my account got suspended? I did not use any cheats, and the worse things I've said that was not allowed to be sent was "pants" in a specific sentence: "remind me to show u my pants collection" AND "damn" that was also not allowed to be sent.

I've already emailed the team's email (or smth) on their website.

[upper sage]

switching towns or build mode may help

[fast rose]

Idk if this is the right place for a bug report, but I'm on mobile and whenever I interact with my cat, she freezes after the interaction. The interaction bubbles won't pop up over her head and she doesn't move, and I remain "too busy" to interact with my dog until I restart the game and it's fixed. Happens every time I interact with her, and she spends a lot of her time inside the flooring where I cannot interact with her

[proud ingot]

vairfe has been warned

Reason: Duplicated text

[fierce forge]

hello how can i change y gmail bind ?

[limpid plover]

i have a doubt. does my house only spawn when im online ? , so is it like temporary and doesnt exist in a fixed place already ?

[summer cypress]

Lol theres a puzzle bugggg

[fading laurel]

I think u accidentally put the piece somewhere else

[summer cypress]

Omg you’re amazing, thank you!!!!

[hasty pulsar]

Also if this happens again just press on the bin 🗑️ icon

It’ll remove all the unplaced pieces

[fading laurel]

ofc!! it happened to me before so that’s why I knew LOL

[dry bramble]

weird glitch

[humble nexus]

Hello Admin/Dev Team, I’m experiencing a login issue with Heartopia. The message says “Login failed. An unknown error occurred.” I only missed one day of logging in, and the next day I couldn’t access my account anymore. I have already tried uninstalling and reinstalling the game, using the in-game repair feature, checking my WiFi connection (which is stable and normal), and restarting my laptop, but the issue still persists. I’m playing on the SEA server with game version v0.4.9 on a Windows laptop. Could you please help check whether there is an issue with my account or the server? Thank you.

[pearl zephyr]

idk if this is the right spot to report but theres a bug that i cant collect the special furniture rewards for the snow man battle pass its been like this for almost a week.. i go to collect the wishing stars and it brings up the pop up & doesnt claim the stars

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

It's a problem with the game's optimization, not with you or your network. Try the steps from this pinned post: #technical-help message

[lapis kestrel]

there been a sound issue with this game going on with me for a week or more , its like i cant hear any game sound at all but my in game sound and device volume are 💯 up stil i cant hear. fix it asap thank you.

[woven hemlock]

Sometimes things do that yeah, should just be a visual bug unless you're stuck, in which case you should be able to use 'reset position' in the settings to yeet yourself

[woven hemlock]

can't

[woven hemlock]

correct, the houses only spawn in when you're online. that's why you show up at a different part of town every time you log in, because you're appearing in a new town every time

[woven hemlock]

This is a channel for players to help players troubleshoot questions/issues, not for bug reports. For bug reports, please use the game's support center

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

RE: pets:

Help! I can't interact with my pet because it has no action bubbles!

It has glitched on an action, as a temporary fix you can:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a new town to reset both of your positions back to the front of your house
  either of these should clear the glitched action and let it be interactable again

the same thing can be done to clear out your own glitched actions (the game thinking you're busy when you're not) and to reset your pets positions when they go underground, but these are all temporary fixes and it will happen again

[woven hemlock]

unfortunately this is a channel for players to help players, so we can't look into your account to find out either. most likely the game detected an application on your device that it thinks is a 3rd party cheat/script, based on the warning message that you got

[woven hemlock]

did they have the gamg membership already

[woven hemlock]

this is a channel for players to help players troubleshoot issues, if you're trying to report a bug to the developers, please use their in-game support center

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[young hare]

Hello may I know why I dont receive daily quest/weekly quest? The screenshot was yesterday's quest

[woven hemlock]

quests refresh at 6am server time. if you play on a server that doesn't match your server time, you'll need to click on the watch, then on the time, and a pop up will tell you when the server's day resets compared to your local time

[young hare]

This one?

But i havent received any quests today

[woven hemlock]

what time did u play yesterday

[young hare]

Around 8 pm

[woven hemlock]

based on your quests, it looks like you're still in the tutorial stage, check to see if you have any unfinished quests in your memo

[hybrid pewter]

i cannot download the game on my windows. it shows error 1006.

[young hare]

Here's the memo

[urban jungle]

nope. but i just found out why and it’s fine now. thank you.

[woven hemlock]

can you check the other 2 tabs as well

[mellow oracle]

hai guys anyone facing the same issue as me? i cant claim the star. i keep clicking but nothing happend 🙁 its kinda annoying that my watch stilll has the red dot in it T.T

[woven hemlock]

if nothing shows up there, check your map to see if any npc has an orange check on their icon

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[mellow oracle]

oh thankyouuuuuuuuuuuu so muchhhh T.T

[civic bay]

This is driving me insane. I can't stand the red dot showing up!!!!!

[young hare]

Ok thank u!!

[pearl herald]

How do I ask the people that have these?

[woven hemlock]

find them around town, and click the relevant interaction bubble to see their available fashionwave items. then click the item you want, and see if they accept

it costs them 30 energy if you buy from them, so a lot of people will offer food as thanks for the trade

[spare dove]

is there a problem with some people or is it my wifi problem i can’t seem to log into the game it say “ matching town “ then nothing happens

[woven hemlock]

Try the steps from this pinned post: #technical-help message

it's usually an issue with the game side, not from the player side

[spare moss]

Hello, it looks like the winter snowscape furniture collection reward is broken. Im 21/21 but the final set reward says 22 so cant get it

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[neon ledge]

I did jump to message ;<;

[lyric wraith]

Ive even tried putting my ovens up higher and i still cannot cook because my cats get in the way which causes my food to burn or i just cant cook

[uneven mica]

Argh, thanks for the reply, I sent an email and dm'ed them here

[shell granite]

hey guys why does the probability of 2nd phase of fishing village event is so low!

[quiet star]

hi, i have a question. why do some cds are tradable and some are non tradable? i recently bought some cds and i wanted to gift them to my friend but it didn't show up in the wrapping paper

[neon ledge]

Feedback: I don't even know how but it registered my interaction after hours trying even with the button not letting me click on it, so even tho i can't understand what happened the problem is solved♡ ty for the help @woven hemlock

[woven hemlock]

#gameplay-help might know the answer to that question

[woven hemlock]

the rate is really low yeah, it's random chance as far as people understand, but there might be a hidden pre-req that we arent aware of 🤷

[quiet star]

okay thank you

[pearl pawn]

Guys I have a question how to unlock the mushroom pie? I'm Developer's Guild 23

[mortal halo]

I cant seem to claim this, been relogging in still the same its been days now

[pastel robin]

Hi guys, am I the only one experiencing the issue, its when the furnitures doesnt load immediately, it looks like I dont have a furnitature when I go to a certain area of my house, then it will load after 10 secs. Its a bit annoying.

[shell granite]

yeah its very low but it’s not normal that we fish all day and used all of our resources and not even experience the 2nd phase once

[shell granite]

disappointing to be honest

[woven hemlock]

you can leave feedback for the devs by submitting a ticket through their support center - they don't look in this channel

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[civic ferry]

I am also having the same issue

[woven hemlock]

if your game is experiencing lag / if your town has a lot of houses with a high load amount, this might happen yeah. i think you can play around with your graphics settings?

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[open cliff]

Exactly me too!! Its been days... It's very frustrating to have a notification all the time... it drives crazy. I never know when I actually need to check my watch..

[grizzled horizon]

Helloo, does anyone know of a fix for bug where I cant interact with one of my cats? it's been 2 days already and it's hungry

[potent ice]

Hi have you tried entering Build Mode ? Get in and out of Build Mode, it should reset interactions buttons with your second kitty

[grizzled horizon]

Thank you, let me try that now~

[grizzled horizon]

it worked! tysm!

[potent ice]

pleasure c: enjoy the game and pet your kitty for me

[past vale]

this bug is so annoying. its 21 furniture but the stars says 22, its been days already when are they gonna fix this for everyone????

[woven hemlock]

unknown, you can send a complaint to their support center to pressure them to fix it faster

[lusty vault]

Help, i can't login to my account, its been like 3 hours i try to login

[fading sequoia]

cant seem to collect that star

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[woven hemlock]

it's most likely an issue with the game's optimization, try the steps from this pinned post: #technical-help message

[fading sequoia]

ahhh

[main bear]

Please can someone help, I have the corner penguin sofa however when I go to the work bench to build it it does not come up anyone any ideas why? X

[lusty vault]

Already try it all, even reinstalled, still can't login

[radiant zephyr]

Hi, I just sold goods to Albert Jr worth $296,830. I both of the memberships, keep that in mind. I received bonus payout as you see in the picture but it does not add up. My total was $296,830 😵‍💫 is my Math off?:thinking

[wispy folio]

Can someone help me? I’m doing the quest in Aurora Banquet, but I can’t find any ingredients.

[woven hemlock]

need more coffee

[radiant zephyr]

is in your storage?

[woven hemlock]

frosting and coffee can both be bought from massimo

[radiant zephyr]

you have to buy it from the chef Massimo

[woven hemlock]

can you check your mailbox, backpack, and warehouse for an unlearned recipe?

[wispy folio]

Theres nothing in storage. Im level 8 but i still didnt unlock the cooking hobby, i dunno how. Im stuck on Aurora Banquet. I go to massimo but i can only chat him, i cant buy any.

[wispy folio]

Done doing this but still cant find it

[main bear]

Thankyou, I have done it 🙂 xx

[woven hemlock]

did you try vpn? that's resolved a lot of connection issues for most players who are having trouble logging in.

did you check out the netorking guide linked at the end of the post? it has more detailed tips you can try: #1463176685372313778 message

[buoyant dawn]

I got every single piece from it but i still cant take the reward is this some kind of bug?

[woven hemlock]

oh, if you don't have the hobby unlocked yet, then you won't be able to do the aurora banquet quest. you need to first unlock the cooking hobby to get access to his store

you should have gotten a hobby expansion ticket at DG levels 2, 3, and 5. so at DG 2, you unlock your first hobby (and pick from cooking, birdwatching, and insect catching), at DG 3 you can unlock your second, and at DG 5 you can unlock your third. if you didn't unlock cooking yet, when you talk to massimo, he should have a dialogue option at the top to submit an expansioin ticket to him. if you don't see that option, you might not have completed a pre-requisite quest from the main story - check your story quests and make sure to finish anything that isn't event-related

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[buoyant dawn]

Alright thank you 🙂

[worn sun]

Found a bug with the rare badge selection reward from the harmony tree. I picked a badge but did not receive it. My backpack was full. And it did not appear in my mailbox.

[steel hearth]

I need help i don’t know whats wrong with my account but when i tried to log in this morning it says Login timed out, i don’t get it
I was playing just fine yesterday

[woven hemlock]

Try the steps from this pinned post: #technical-help message

[woven hemlock]

check your warehouse

[worn sun]

No, it is not there

[steel hearth]

THANK YOU SO MUCHHH I ALMOST TWEAKED OUT

[woven hemlock]

does it show as received in your badge list on the mlp page?

[worn sun]

No. And the the rare badge selection reward can not be used again

[woven hemlock]

check your mailbox / backpack / warehouse for the purple box instead of a badge

[worn sun]

Yes, I just found the box actually! Thank you! It said on the even page I "owned 1"

[humble nexus]

Thank you for the response. I've already followed all the steps mentioned in the pinned post, but unfortunately the issue still persists. I’m still getting the “Login failed. An unknown error occurred.” message. Is there anything else I can try? Thank you for your help

[woven hemlock]

a player with IT experience made a thread with more troubleshooting steps, can check it out here: #1463176685372313778 message

[humble nexus]

Thank you for the suggestion. At first it still didn’t work even after trying the additional troubleshooting steps, but I kept clicking the “Start” button repeatedly and eventually I was able to log in successfully. It’s working now. Thanks a lot for the help!

[mild timber]

do any of u guys encounter this? I have a reward for this collection but i wasn't able to redeem it

[copper folio]

Bugged

[terse slate]

^^

[open cliff]

I'll be patient but my ocd is killing me

[waxen elbow]

I just hate the red dot so much 💔

[humble nexus]

Hey, so quick update.. I was able to log in earlier after spamming “Start,” but I could only play briefly. During loading, my ping suddenly spikes very high even though my internet is stable and other online games work fine. Now I can’t log in again and I’m honestly really confused because everything on my side seems normal

[dusty tangle]

What platform are you on ?

Also, have you tried using a VPN ( specifically Proton which is free and which is what everyone else with issues are using to access the game ) ?

[humble nexus]

I’m playing on steam. I haven’t tried using a VPN yet, but I’ll try Proton and see if it helps. I’ll update again after testing. Thank you

[blissful cargo]

Hello! Good day 💙

We would like to report and ask for clarification about the Smooth Hammerhead spawn conditions.

During the last two rainbow events, our group (all Fishing Hobby Level 10) actively searched for it. We even split up across different locations — Old Sea, Zephyr Sea, and the Fishing Event sea — to make sure we were covering all possible spawn areas.

We stayed in the Old Sea for almost an hour, since it is listed as the sea where the Smooth Hammerhead should be available and where all its requirements are supposed to match. We also used the correct tools and waited for the proper time window.

As we understand the mechanics:
• Hammerhead time: 6:00 PM – 6:00 AM
• Rainbow weather: 1:00 PM – 7:00 PM

So the real overlap is only 6:00 PM – 7:00 PM during rainbow.

Because of this, the current description saying it is available from 6:00 PM to 6:00 AM is quite confusing, since it cannot actually appear without the rainbow condition at the same time.

Despite completing all the requirements and covering multiple seas, none of us were able to encounter a Smooth Hammerhead.

Could you please help us confirm:
• If the spawn is working correctly
• If it is truly available in the Old Sea under these exact conditions
• If the time description can be clarified to reflect the actual possible spawn window

We really enjoy playing Heartopia and we just want to make sure we’re doing the correct method or if there might be an issue.

Thank you so much! 🙏

[unreal relic]

I am not sure where to send bug findings, but while visiting one of my friend's place, I encountered a bug where there is like invisible wall and floors. I have to jump to walk through the area, and I am floating.

[humble nexus]

I’ve tried using Proton VPN as suggested, and for now everything is running smoothly. I can log in and play without issues. Thank you so much for the help!

[woven hemlock]

this is a beautifully written message, but the people in this channel are players like yourself! if you're trying to reach the game's customer support, you can open a ticket in their support center:

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[toxic arch]

what time does the rainbow event start for america EST and Sea server

[tidal spindle]

I just used 3 harmony gems to pull a badge from the rainbow flower pack got rarity’s joy but it’s not in my inventory but my gems are gone. I had 7 and now I’m down to 4 with no badge. I restarted the app and it’s still not there. Also my quest isn’t working, I’m supposed to give bob some insects but the option isn’t there when you click on him

[dusty tangle]

Bugs like this need to be reported in-game to Customer Support. So they can be aware of the issue.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

[unreal relic]

Ooooh, thank you so much! i thought i could report it here as well. Thats very helpful! ^^

[dusty tangle]

You can check the time by opening up your watch and then pressing on the weather icon near the time ( you’ll see ☀️, 🌈, 🌧️, 🌙 ). Once you do this, you’ll see the weather forecast for today and the next week.

[dusty tangle]

Okay, so you checked your backpack already. Did you check these two places ?

Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[dusty tangle]

Bob doesn’t usually ask for insects. Although I may be wrong.

Can you please screenshot the quest ? Open your watch and go to Memo

[sleek prairie]

I also have a broken quest. I'm supposed to water crops with the watering can but it's not registering.

[woeful creek]

for god sake fix this, many pple complaining

[dusty tangle]

Can you try visiting a neighbour’s house and water their crops / flowers instead ? That should work.

[woeful creek]

does the plant is already watered or not?

[sleek prairie]

I didn't see any color change in the planter. I even removed them and replaced it inside my house and it still didn't work. And also tried to leave and rejoin.

[sleek prairie]

Thank you so much. It is working

[tidal spindle]

Thank you it was in my mailbox, I didn’t realize I was out of space and I figured out the quest thing too, it was bill 🫠

[blissful cargo]

Thank you

[wicked thicket]

Fr the red dot is driving me insane 😭

[covert hemlock]

Hello!
I am doing the penguin mission and after finding them, we had a discussion to ask for Bob assistance to repair the batteries, however, it seems like the mission disappeared for me, or was it "done" for now?

[faint juniper]

kak mau tanya, saya main di iphone 11 mini tidak muncul suara. padahal di setingan volume sudah full

[zealous flame]

now i got the red dot of death

[dry mortar]

Dipake buat nyalain lagu biasa bisa kah kak? Soalnya di device ku gamenya oke aja kok

[spice belfry]

bug net broken. anytime i jump or equiped, it activates stupid

[fringe ether]

send help

[narrow gust]

Bonjour, Je n'arrive pas à récupérer ma récompense pour avoir eu tout les meuble d'évènement d'hiver. Le jeu l'indique mais je ne peux pas cliquer. Merci de votre aide.

[ivory cipher]

Hi! Is there a problem? because i can't seem to open my account.

[slow patrol]

Hi good morning yesterday I bought the $10.99 winter pack and I went to claim the second bundle of wishing stars from my collections and it won’t let me claim them, I’ve closed the game and reopened it as well as even switching to a different town to see if it’ll fix it

[nocturne lagoon]

THS IS SO ANNOYING

[void burrow]

I am unable to interact with my cat . My friends also can't interact with specifically my cat. My dog is fine though. Any help pls

[nocturne lagoon]

Try to restart your game

It happens all time

[void burrow]

It's happening from morning

[spare sandal]

I have the same issue with this. Even on my pc/tablet/phone it doesn't work at all. No matter how many times u relog, seems like its bug

[woeful creek]

i can relate

[pliant robin]

Please help, I can't get in to heartopia.

I was logged in but then it randomly said login timed out. So I logged out and had an error logging back in.

To fix the error I clicked repair and that seemed to have worked and I was able to log back in with my Google account.

Got back to the home screen and now it's saying login timed out again 😭

[twilit basin]

Is there a bug report form on the login screen or in game? This is driving me nuts.

[hollow pawn]

I'm getting tired of this

[woeful creek]

i thought they're gonna fix it when it updated but it's not faskdlfaasdf, it's so annoying to have red dot

[slow patrol]

Yeah that’s weird I hope they fix it because I’m able to claim everything else in my collections except for the wishing stars in my Winter stuff

[analog cliff]

Excuse me, may I ask, what if I top up my balance, but my items haven't been credited to my account? I've been waiting for several hours, please let me know if anyone knows about this.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

For transaction issues, please contact Customer Support in-game so they can let you know what to do.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[trim snow]

https://medal.tv/games/heartopia/clips/mad3dho7zwZlFTqMm?invite=cr-MSxDWUMsMTY4Mzk0MDE&v=34
I didnt get my badge HELPP

[dusty tangle]

There is an in-game bug reports / general reports section, but this bug in particular has already been reported so many times. This was their response ( see screenshot ).

This is typically where you go to report bugs in-game ..

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[analog cliff]

Thank you

[dusty tangle]

@twilit basin Sorry, here is the screenshot of their response ( forgot to post it )

[dusty tangle]

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[dusty tangle]

When this happens, simply enter solo building for a few seconds and then exit the building mode. Approach your cat again and the interaction bubbles should be there.

[pine fog]

Hey for some reason I can't log in on Heartopia (mobile) when I open the game it gives me a blank screen, no sound, no logo, nothing. It's just a blank screen.

I've already tried: clean cache and data, uninstall and install, use VPN. And yes, even if I wait X minutes, it will not leave this screen.

Still the same. Does anyone know how to fix this?

[dusty tangle]

Have you tried restarting your device ? The white screen issue currently has no fix. If restarting your device doesn’t work then you might just need to use a different device / PC to play Heartopia.

Which VPN did you use though ?

[pine fog]

Oh boy, none of these options work. Using VPN or not it will not display anyway ty

[dusty tangle]

What issue are you experiencing when you try to open your account in the game ? What error message do you see ?

[dusty tangle]

Bonjour ! C’est un bug commun que tout le monde est en train d’avoir présentement. Nous avons déjà signalé le bug dans le jeu ( à l’équipe du centre d’assistance ) et la réponse était qu’ils vont le régler et qu’il faut juste patienter.

[cloud maple]

Hey, I can’t collect my reward and it’s been going on for days. I’ve tried everything at this point. It just won’t let me click the stars to receive them.

[oblique zephyr]

I was just given an applejack badge but I can’t find the badge?, it’s not there but I took it.

[dusty tangle]

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support in-game are aware and are working on it. There is nothing we can do except wait for the developers to fix this for us.

[spark vessel]

I was on Heartopia yesterday, it was working perfectly... Today the jump button doesn't work and I can't get into my treehouse. Anyone else with this issue?

[verbal trench]

No puedo cocinar tranquila porque el gato atraviesa objetos y me bloquea la interacción con el horno, arreglazlo yaaaa ;_;

[sonic spire]

Just fix this finally it is so annoying! Or let me cook on my island!

[spark vessel]

My animal Training buttons aren't working either.

[rocky hazel]

Plz help, it says i own the forestbell knotted memo board but i don't have it in my inv.

[dusty tangle]

This is a tool skin for your tablet that you use to move furniture. To find it, open your toolbox where you go to select your tools and then press on this button to see and change your tool skins.

[rocky hazel]

Oh ok ty

[molten beacon]

Hello, I noticed some errors in the game and wanted to report them. Among other things, my lost figures from the wild animals. There are also problems with the interaction with the cats. When cooking, the game often hangs up.

[digital edge]

I’m having issues with this, I’m not sure if it’s a bug? Because I have the highland poppies and it’s saying I can’t submit them?

[dusty tangle]

The only place to report bugs would be in-game to Customer Support. There are some bugs which have quick temporary fixes such as the cats without interaction bubbles ( go into solo building for a few seconds and then exit the building mode. Approach your cats again and the interaction bubbles should now appear ).

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[dusty tangle]

Are they maybe in your Storage ? The button to access it is in your screenshot ( greyed out tab button underneath the backpack tab ).

[digital edge]

Yeah I’ve tried moving them too and it still is saying I don’t have any

[dusty tangle]

Oh that’s the issue, you didn’t pluck the flowers. You can’t submit the whole bush like that.

Try it out, place one of those bushes on the ground and pluck / pick the flower. Each bush will give one.

[digital edge]

Oh my goodness, I knew it was user error. Thank you!!

[frosty fulcrum]

Hello! I haven’t been able to trigger the rehabilitation therapy quest, I filled up my donation box without knowing there was even a quest to begin with. Only found out about its existence through this server.
I haven’t received any calls about it, or any gossips.
I have restarted my game and tried town hopping.
Any ideas on how to activate the quest?

[quick bronze]

fix this pls

[spring plinth]

Hello! Most likely the quest completed it by its self since you had done it before accepting the quest

[frosty fulcrum]

Ah alright
I haven’t accidentally missed a reward by doing that have I?

[spring plinth]

There was no reward when I completed it no

[frosty fulcrum]

Ok tyty!

[tame kraken]

There is a big problem on heartopia, I spin 41 times the mlp banners out of 5 acounts in total, and I have 0 cars, how is that possible

[jovial lion]

Uh... Why i can't water this? Meanwhile the mission told me to water it, been doing this each time i put crops

[quaint thicket]

Is anyone having issues not being able to log on?

It keeps saying login timed out

[tired sequoia]

I think my chairs are bugged the colour is missing should I go to the support with it?

[dusty tangle]

Can you please go to a neighbour’s house and water their crops or flowers instead ? This should help you complete the quest.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[jovial lion]

I'll give it a try, thanks!

[dusty tangle]

They should be dark brown ? Have you tried restarting your game to see if that helps ? You can also change towns manually as that sometimes gets rids of bugs and errors in town.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[tired sequoia]

oh let me try yeah they were supposed to be dark brown

[fading crag]

Hi, I recently bought the cheapest regular pass and a friend gave me the rest to complete the pass and get the white tree. I opened the gift and received the ticket, but I didn't get the tree and the complete pass wasn't activated. Can anyone help me?

[tired sequoia]

yeah didnt change ^^;

[winged turret]

Where did the badge trade go can’t find it

[fading crag]

It says here that I can only switch to the luxury orb, but that's exactly the one I'm trying to activate and it's not working.

[clear turret]

Hello i need help i stuck in water slide at winter utopia , already reset position , repair , reinstall but all doesnt works any tips to solve this problem

[acoustic sonnet]

I still cant get the rewards star since the other day, the app hanged twice today so i had to ckose and start again.. And now.. Im cooking but the icons dont show up until its been burned, what i feel bad abaout is im cooking the roll cake.. Such a waste in ingredients. Please help with this.

[dusty tangle]

It’s been changed to a forum-style section. You can find it here at #1474630074291458168

[dusty tangle]

Can you open your watch and press on Friendship Journal and visit a friend’s town ? Maybe this will reset your positioning.

[clear turret]

already and still same

even i ask them to invite me to party but doesnt work

[marsh gyro]

Help please

[dusty tangle]

Do you have any controllers plugged in or connecting via Bluetooth ? It might be interfering here as well.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[dusty tangle]

This is a common bug that everyone is experiencing. Customer Support is already aware of the issue and are working on it. There’s nothing we can do except wait for developers to provide a fix in-game for us.

[fading crag]

I got the normal pass but i has gifted a token to upgrade to the plus pass but I can’t use it in game on mobile or pc I’ve tried both

[marsh gyro]

Ok thank you

[drifting pollen]

I can’t post a help thingy on the trading post channel

[clear turret]

i dont use any controller

its mobile analog

[dusty tangle]

Analogs and joysticks also get recognized as controllers in the game. So they will interfere with movement, camera, fishing and more.

[clear turret]

Sorry if i dont understand what you mean its not a controller its only analog from the game because i play from mobile

[fading crag]

@dusty tangle can you help me pls? I was gifted the plus pass bus I can’t use it I put the screenshot up there

[lunar chasm]

Hey ^^ ! I spoke with Atara abt penguins and he told me to speak with Bob but Bob doesn't have any quest for me. It's a known bug ?

[charred magnet]

hello, when im getting a call, sometimes my game seems to freeze, my character and everything in the background is moving (like my dog ), but i just cant do anything. My solutin till now was Alt F4, but maybe somebody has a better option?

[tender raft]

I Hit claim on the Spring email and it dissapeared and I did not receive the gifts. What do I do? those 60 exhibition passes would have been nice

[dusty tangle]

Oh you mean in-game. So when you try to visit a friend’s town what happens ? You end up in the exact same place ?

[rigid sphinx]

so i cant make a latte, yes i have changed the ingredient from coffee beans to milk. it just keeps being coffee

[clear turret]

yes

[dusty tangle]

If it didn’t work, it’s best to ask Customer Support in-game as to why it didn’t work.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[dense sandal]

Yall know where Doris at

[dusty tangle]

You can find information at #1435807505304518686

[dense sandal]

Wrong one mb

[dusty tangle]

Did you try repairing your game ? You can find the button on the login screen. It has a wrench on it and it is called Repairs

[clear turret]

already repair , reinstall

[signal sparrow]

This is also my problem

[dusty tangle]

Once you hit “ claim “ then you should be able to see the 60 limited-time by going to the gacha page

[dusty tangle]

Do you have another device you can access the game from ?

[charred magnet]

thanks :)

[tender raft]

I did, It was like the first thing I did after i claimed them, Shows they are not there

[dusty tangle]

You haven’t played a gacha recently ? It uses those limited-time first. If you’re sure they should be still in your account then you should contact Customer Support in-game and they can help you with this.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[west ember]

Is there any way i can get a refund for this? I spent $30 on diamonds so i can get this car but after buying all the ticket packs and stacking up, i got everything but the car instead. Could this be a glitch?

[dusty tangle]

I don’t think they will give you a refund for this. In their eyes gachas are based off of luck and RNG. Unfortunately your luck was the same as mine to get everything before the jackpot item ( the car ).

It’s not a glitch. It takes 6 total spins ( 360 ) to complete this gacha and the last spin is 150 if you were unlucky. It may take less spins if you get lucky and get the car early.

If you still want to try to speak with Customer Support about a refund you can, but the chances are almost 0% that you will get it.

For Customer Support in-game 

 Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[west ember]

That sucks so bad!! The chances are totally stacked against us in that manner of speaking just bc the game doesn't provide you with chances to earn 360 stars to begin with. I invested that $30 for that reason and even that isnt enough like whatt. I'll definitely try to get that refund even if it means deleting the account atp 😭 thank you for your response either way!!

[fair epoch]

helppp, i can't start or join the snow or fishing event even tho my DG is already at 15, already surpass the requirement DG 7.
can't even finish this quests, on Maps I've already finished gossips, but on Atara only Chat option there, no gossip option, hobbys is all lvl 2, except fishing is lv 3

[versed sleet]

Where can we report a bug, several of us are having this issue, we've relogged and are unable to get these wishing stars, there's only 21 items, yet the reward is 22 but is triggering us to accept it...

[ashen pilot]

I'm in the same situation; can't collect those stars. 🙁

[fading crag]

Okay, thank you. Anyway, if I don't use the gifted luxury pass ticket now and simply keep it, can I use it with the next pass?

[neon comet]

I'm having an issue where no mater how many times I water freshly planted flowers, the time it takes to grow doesn't go down.

[dusty tangle]

Watering doesn’t make the time go down. You’ll have to wait for it to mature and grow. Watering is mostly used for crossbreeding colours to get new colours.

[dusty tangle]

I don’t think anyone has the answer to this except Customer Support because this is everyone’s first Battlepass so we won’t know if it carries over until the next Battlepass begins.

It’s best to ask and have it confirmed with Customer Support in-game

[neon comet]

Since when? Earlier in the game they would mature faster if watered.

[dawn walrus]

I keep getting this and the game won't let me play

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[wicked jacinth]

That's not true

[fierce mango]

heyy, I accidentally bought the pass twice, and according to what i was told, I was supposed to have it aigan the following month. But it hasn't been updated. Is there any way to appeal this?

[lavish marlin]

Anyone having issue with using fishing pole? Bith my character from 2 server are experiencing the issue

[wicked jacinth]

By any chance. Do you have a controller connected via bluetooth?

[cobalt anchor]

Hmmm ive never seen this before, have you already tried to enter a new town, log in again, or restart game?

[lavish marlin]

No i dont use controller im on mobile.

[wicked jacinth]

Controllers interfere with the game and keep you in place causing the fishing rod to get wonky

What type of phone is it?

[lavish marlin]

Already done that also redownloaded game resource.

I just want to fish.. 😭

[cobalt anchor]

The only thing i can think of is to reinstall right now

[wild anchor]

woah this looks insane

[cobalt anchor]

Then also report this in game to customer service, so the game team is aware of it

[lavish marlin]

Ill reinstall the game maybe. Idk what is happening..

[dusty tangle]

Is there any other devices connecting to your phone via Bluetooth ?

[cobalt anchor]

If you don’t want to lose your photos just favorite them!!

[lavish marlin]

This is my Bluetooth

[lavish marlin]

I have lots. I cannot do shir in the game righr now because of this. Game broke on me..

I dont have any malicious apps installed either..

[dusty tangle]

Would you be willing to do a test ? Disconnect all devices trying to connect via Bluetooth and then restart your game. Devices that connect via Bluetooth are being recognized as controllers even though they are not. So it interferes with the game.

[native kernel]

HELP IT WONT LET ME COLLECT MY REWARD

[distant plover]

glitch report: Car sound stopped when other interaction was going off. No I don't remember what it was.

[lavish marlin]

This is kinda ridiculous. I cant use my headphones playing the game? Also the watch? Lol

[wicked jacinth]

She just asked if you're willing to do a test. Normally yes you can use your watch and headset but this game gets weird with Bluetooth

[autumn merlin]

I was just coming here with the same issue T-T so glad it’s not just me

[sage salmon]

Same issue here cant collect the last wish

[dusty tangle]

Unfortunately. I’m not sure why it happens like this. Maybe the developers were working a bit on controller support and left aspects of it in the game.

[lavish marlin]

Anyways i already sent a report.. I just want to fish..

I like fishing too much and this breaks me if i cant fish properly. I hope this be fixed soon.

[untold elk]

Seriously

Same STILL

[uncut mesa]

Hey, does anyone have this bug and cant claim the reward?

Oh i see u have hahaha

Its pissing me off

[austere dock]

hii so i have a problem, i cant do the annie's quest. i thought it can happen since theres a concert going on in my server but i also had one quest with will that i was able to do. but with annie i dont even have any option to do it. any help?

[spring plinth]

Known issue! It’s a bit aggravating yes, hopefully next maintenance this will be fixed!

[spring plinth]

You only are holding one roll cake, you need a second one for the quest to appear to give it to her

[sullen pivot]

I have picked up 300+ foods today and received 0 rainbow blessings on any of them

[cobalt anchor]

The weather rainbow blessing is only for collection. The bouquet rainbow blessing is for hobbies including cooking

[woven hemlock]

Check your backpack / warehouse / mailbox for a ticket - you may need to manually activate the membership

[woven hemlock]

have you completed all of your main story quests / town stories / etc? not the event quests. one of the requirements is to finish up to a specific main quest - if it's saying you don't meet the requirements, it's probably that

the weekly quest (personal goals) can be completed using the regular fishing / bugcatching / birdwatching events, you don't need to use the frostpore ones. the fishing one is down at the docks in the fishing village, the bugcatching one is near the onsen bus stop, and the birdwatching event is in the fishing village near the docks

[sullen pivot]

thats really strange because i received stars for collecting my cooking from the stove during previous rainbow events. Is this a new change?

[cobalt anchor]

As far as i know, no it’s not a new change

[woven hemlock]

you might have gotten a bouquet blessing from someone or used one, because how the blessings work hasn't changed

[violet magnet]

I'm rlly confused rn about the game telling me to upgrade to lvl 5 but I already aamm lvl 5

I've tried restarting the game nd all 🥹

idk what to do atp

[worthy wharf]

this is happening to me too, i cant purchase thru the steam store :( i normally buy from the website (for the 5% off) however i have a steam gift card right now lol.

[woven hemlock]

can you screenshot your watch with all the tabs?

[wicked breach]

My house has snow inside I had it when I left some walls down, but quickly put windows in that places. It worked. I redid it (added a room) and it's back inside again. There are no holes that would allow it in and I am going crazy

It would be great if the roof would be enough to consider a space closed off

[woven hemlock]

it's a visual bug, when you switch towns / reload, it'll disappear

[wicked breach]

Oh, good to know! Thank you. I hope it gets fixed

[sharp gate]

Is the game glitchy for anyone else??

[idle parrot]

"Insufficient load, unable to place" typically pops up when you are trying to decorate your home or garden but have hit a specific technical limit.

[ripe beacon]

I need help I can't do the first task ! I can't put my bed in my house !!! The game refuse

[fickle fox]

I can’t get the gift 3 days now 🥲🥲

The notification is getting on my nerves

[woven hemlock]

you need to remove some items from your house in order to add whatever it is you're trying to add. there should be a small bar at hte top that says something like "Load: X / Y" with X and Y being numbers, you can use that to see how close you are to the load limit. different items take up different amounts of load, one item =/= load of 1

[fickle fox]

🤪🤪

[woven hemlock]

The winter snowscape set collection reward is bugged, devs are aware and it will be fixed eventually

The set has 21 items but the star wants 22 before it can be claimed. All we can do is wait for it to be fixed

[fickle fox]

Oooooh I see

Thank youuu

🩷🩷🩷

[idle parrot]

Remove objects. Eg: if you have many of the same object remove some also all objects arnt the same some require higher loads

[woven hemlock]

are you trying to place it using your backpack, or using the build mode?

[pale palm]

This has been happening to me.
I watered the crops and the task still says 0/8
What can I do? Is it a bug or something?

[ripe beacon]

I don't have the build mode yet. I try using my Backpacke but the placement grid doesn't appear

[woven hemlock]

when you click on the bed, in the item description that pops up, there should be a button that looks like a house with a down arrow. if you click that, it should let you place the bed down

[pale palm]

Nvm I fixed it