technical-help

[late pawn]

let me try from game tab

not work

[calm tapir]

Heyy all, im having a hard time logging in... Anyone experiencing the same?

[smoky glade]

Anyone also having issues to click the stars? It says I can but I cannot click it

[woven hemlock]

known bug, it's because there's 21 pieces in the collection but it wants 22 to get the last star rewards. similar issue happened with the hymn sets, devs have been informed but it doesn't hurt to open a ticket with the support center in the game so they remember it's still an issue

common problem, the pet has glitched on an action and gotten stuck. it'll eventually sort itself out, but if you want to speedrun it, a temporary fix is to either:

• go into build mode for a few seconds, move a piece of furniture, then save and exit, or
• switch to a different town
  either of these should clear whatever action your pet was stuck on

one temporary fix is to switch your network to a different option, then switch back once the error goes away. EG switch from WiFi --> LTE

this pinned post also has a few other potential fixes for network issues, if that one doesn't work: #technical-help message

it's a good idea to try these even if your network is fine, because it's not your network that's the issue, it's the game's optimization. so doing these helps the game find your network

[summer fossil]

My pets are continuously getting stuck under the floor boards and I’m using a template house from the game not custom. Is this not getting a fix? It makes it impossible to train pets correctly :/

[woven hemlock]

common problem, the pet has locked into the floor underneath your house and will come out eventually on their own, but if you want to speedrun it, a temporary fix is to switch to a different town
this should reposition both you and the pet to the front of your house, which will give you access to them

[woven hemlock]

can you follow the steps in this pinned post and see if they help?
#technical-help message

can you follow the steps in this pinned post and see if they help?
#technical-help message

[smoky glade]

Thank you for telling me ❤️

[light knoll]

I uh
Whenever I try to bath
My hair colour turns black
Is this normal?

[summer fossil]

It pretty much happens to me every time I’m in the game is the problem

[woven hemlock]

yeah thats why it's a temporary fix, it's happening to other players too

[summer fossil]

Okay I hope they fix it soon, thank you!

[woven hemlock]

common bug, happening to everyone. can report it to their support center to let them know it's still happening, but otherwise all we can do is wait for them to fix it

[light knoll]

👍

[unborn escarp]

I'm having a weird issue with my tools. I'm playing on Steam and whenever I pull out a tool it's stuck in whatever long-press mode would do, so the bug net goes to distance, the watering can goes to 3 tile, etc.

The fishing rod is the worst though as it goes into precise casting as soon as I pull it out and even if I cancel the action by dragging the bubble to the X my character is then stuck and can't move till I go back to login and rejoin the town.

I pulled up the game in my phone to check and it doesn't seem to be happening in the android version

Idk if it's actually a problem with the game or my mouse but it was working fine last night before my computer restarted.

[woven hemlock]

can you check whether you have a controller plugged in to your computer, and unplug them if there are any? this can include any devices that are trying to connect via bluetooth, like headsets. the game isn't controller-supported, so these types of bugs are usually a result of that. then reboot the game

[unborn escarp]

I do have a controller but it's turned off atm

[woven hemlock]

even if it's turned off, try disconnecting it and rebooting the game

[unborn escarp]

👍

[upbeat wing]

Tried to walk into furniture shop and glitched to the ground?

[unborn escarp]

Thanks, that seems to have fixed it!

[woven hemlock]

if you go to the watch, then settings, there's an almost invisible button on the general tab called 'reset position' that should get u out of there

congrats on finding the secret third space

[rancid crest]

Pls help! This has been happening for a few days now! I pull out my fishing rod and get stuck in this area. The start of the video is right after i took a group photo. As you can see, i move and get stuck. Right before the video we went on a fishing trip, got stuck on the boat, couldnt fish, and a pop up saying "can't cast rod at this time" kept popping up over and over. couldnt move, couldnt fish with aiming

it only happens when i pull out my rod, i cant even fish here

even after putting my rod away after recording this video im still stuck and after resetting position

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[shadow kayak]

TW: FLASHING LIGHTS ⚠️

So my game was completely fine until a little while ago where the shadows pretty much just started freaking out whenever I turn my camera around, it happens anywhere on the map and it’s been happening for like the past 2-3 days

[rancid crest]

i think that fixed it!!! if it happens again ill be sure to say so!

[dusty tangle]

This is a bug that has happened before. If you have time, it would be very appreciated if you could report this to Customer Support in-game, where they take notes of bug reports.

Restarting your game should fix this temporarily but it may happen again .

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[shadow kayak]

I’ll do that, thanks 🙏

[inland wolf]

Does this make sense? With the dream point being just 210/2800 ?

Ok thank you

[candid dome]

I've reached 8000 points, I need to reach 9000

[woven hemlock]

You have a bunch of unclaimed exp at the top of the dream, where it says ‘Dream Goal: Score 1,500 points in challenge mode’ and ‘Dream Goal: Achieve 10 Perfect ratings in normal mode’

Those two dream goals are going to make up a lot of filler exp to achieve the dream

[dusty tangle]

You should claim these when you have time. ( the two buttons are in the red circle in the screenshot - simply press in that area )

[inland wolf]

Ahh ok. Thank youu

[astral olive]

#technical-help message

I have already request 2 days ago, and whats next? my account still bound and no reply

[woven hemlock]

Did you check the ticket for a reply? You don’t get a notification or email, so you need to actually go to the ticket to check

Ah here we go again

[true bluff]

Hi ! How can we check the ticket ? I just sent one and I'm afraid to miss the reply (I'm not expecting to receive one too fast but you know, just to be sure)

[woven hemlock]

@spring plinth @sharp grail spam

Ty o7

[woven hemlock]

• From the start screen, Settings >> Support Center
• From in-game, Settings >> Account Management >> Support Center

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets.

[true bluff]

Is it like, feedback record ?

Here ? And when they will answer it will be there ?

Ooookkk thanks

Thank you very much !

[astral olive]

Yes, I received a reply and they say they cant help

[dusty tangle]

They may reply anywhere from a few hours to a few days. So check back whenever you remember to.

Yes that is the right spot.

[astral olive]

"the game currently does not support changing or unbinding account"

does anyone's account ever got unbinded?

they can just do from the backend to remove the email tho

[dusty tangle]

Can you take a screenshot of the ticket ( without personal information ) ? This can be very useful for future questions ( you can DM it to me instead of posting it publicly too so I can check it over and remove personal information )

I’m hoping one day they will allow us to do this. I know there are many people who wish to switch emails or unbind emails.

[dusty tangle]

Perfect, thank you. Fudge that sucks though.

[astral olive]

the devs are just lazy i guess

[lusty lodge]

Floating Roof

[dusty tangle]

Well, since the game is new globally, maybe in the future there will be a way to do this. I’m hoping so at least.

[dusty tangle]

Has this happened before or is this the first time ?

[loud scaffold]

When I try to paint the walls and floors of my house, it shows "Insufficient load" as an error. Is this a bug or do paints really carry weight?

[dusty tangle]

I just painted a wall to check and yes, the load does increase with paint as well.

[dusty tangle]

How To Submit A Bug Report / Speak With Customer Support

There are many categories of tickets you can submit, from bug reports to transaction issues.

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[rapid sable]

question.. do we have the option to play with friends in other servers without losing progress? if not, any new on when that might happen, if at all?

[dusty tangle]

You can not use one character in two servers. So you will have to make a new character for each server you want to play in.

If you created a character in the server SEA ( for example ), it must stay in there.

We have no news on if this will ever be possible. I imagine it would be difficult to implement because each server runs on a different daily reset and receives items and events at different times.

[rapid sable]

i'd imagine adding a, say, one-transfer-per-week timer would be the ideal answer to that issue

or maybe once a day or three, iduno

[dusty tangle]

Maybe but issues would occur if someone were trying to move from a server that is ahead to a server that is behind for example ( Asia to America ). They would own items that are “ from the future “ so to say. There’s a lot of potential for errors to happen.

[rapid sable]

this is so aggravating ( ╥ ᴗ╥) lol -- ah well.. thank you kindly for your response

[crystal sparrow]

Anyone know if there’s a way to see how much we’ve spent? For some reason I keep getting charged more then intended :/

[dusty tangle]

At the moment there isn’t a purchase history within the game, no. Ideally you would want to keep track with your payment method ( ex: if you use your bank to make purchases, check the purchase history there ).

[crystal sparrow]

I have unfortunately.

[dusty tangle]

If you have doubts, you can reach out to Customer Support and they can probably clear things up for you ?

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[crystal sparrow]

Ty!

[vivid pollen]

is the login not working again ? i cant login at all

[white rampart]

Im wondering the same thing, I'm having issues again x.x

[vivid pollen]

yeah my friend in au can get on it but im n the uk cant get on

[dusty tangle]

@vivid pollen @white rampart What is the error you are seeing ? Does it say “ Login Timed Out “ or something else ?

[vivid pollen]

login in timed out

[white rampart]

Login timed out

[grizzled leaf]

Is there a fix to this?

[dusty tangle]

@vivid pollen @white rampart

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

@grizzled leaf same thing ⬆️

[cold rune]

Hello, where can I request to change email address?

[dusty tangle]

Unfortunately this is not possible at the moment.

[cold rune]

Oh okay, thankyou 🙂

[dusty tangle]

How To Submit A Bug Report / Speak With Customer Support

There are many categories of tickets you can submit, from bug reports to transaction issues.

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[torpid lichen]

Why does it seem we cannot trigger mystic route for sea fishing anymore 🥹 One time it lagged, we thought we triggered it but ir just sailed back

From Bill

[white rampart]

Hooking up to my Hotspot managed to work

[quartz nova]

How to fix login system im using steam

it always like this but i cant login my account

when i check its still there

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

( if you need a video tutorial then let me know - we can’t post links here )

[quartz nova]

ohhh thank youuu

I was finding it

[onyx void]

does anyone know why the issues like this

[dusty tangle]

Can you try some common troubleshooting steps to see if any work for you ?

Restart you entire device / PC.
Enter a new town manually ( if you need to know how, please let me know )
Repair your game ( wrench button on login screen )

[onyx void]

alr did but it didnt work:(

[dusty tangle]

What are you playing on ? Steam / TapTap ?

[onyx void]

on steam

[small relic]

Why, if I'm from Spain and I'm on the global server, can't I visit a Latin American friend on their server? I don't like that there are different games per server in a game that's supposed to be about communication :c

[dusty tangle]

Can you try verifying the integrity of the game files on Steam ?

If this doesn’t work, then please download the game on TapTap instead to see if it lets you through. You can find the download at the official website here

https://heartopia.xd.com/us/

[small relic]

there's not the option "suggestion"

[dusty tangle]

Are you trying to submit a suggestion ?

Go to this channel #suggestion and type /suggest

How To Submit A Bug Report / Speak With Customer Support

There are many categories of tickets you can submit, from bug reports to transaction issues.

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[radiant magnet]

what does this mean

[dusty tangle]

The pop-up at the top is saying you have a negative balance of Did you request a refund or try to get a chargeback done ?

Open up your Acorn Store to check your balance of please

[radiant magnet]

I did because I had a charge done from apple that i did not make nor recieve the hearts for

[dusty tangle]

That is the issue then. Now some features of your game will be disabled ( planting, chatting ) until the issue is corrected ( need to be in a positive balance not negative ).

For transaction issues ( like getting charged extra ) it’s always best to speak with Customer Support ( submit a ticket )

[radiant magnet]

?

what

[dusty tangle]

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[radiant magnet]

yeah cause im not fixing to but more hearts from a false charge

thanks ❤️

[grim kettle]

hello! would like to ask if there has been any reports abt screen freezing when playing on pc? i usually play smoothly (under ultra graphics settings) on my pc and today, it has been freezing every second. i can't even play properly bcs of the freeze. were there any solutions on this concern? thank you!!!

[haughty lintel]

I dunno if this is the place but, in this discord the guides threads don't pin and show the threads i follow on the main bar.

[winged rune]

Helpp Why can't mine log in, matching town all the time

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Hello. There has been several reports of players experiencing lag spikes and / or crashes at random moments. I would recommend reaching out to Customer Support to let them know this is happening.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dawn zinc]

Does anyone else experience this issue where, when closing the game (while playing on Steam), the game remains open (but you cant see it running anywhere lol) and you have to restart Steam to play again? I'm trying to determine if this is a recurring bug or if I need to reinstall the game and see if that fix it

[worn slate]

Cats are unclickable. ALL THE TIME

[bold river]

I cannot publish a book, where it says to fill out information it won't let me even click on the tag line or the book description

[ruby pier]

I have encountered a bug where I cannot claim this reward. Clicking does nothing. Restarting the game doesn't work. It's been like this for 2 days now.

[bold river]

You might be able to collect it when you reach the next level

[ruby pier]

i have reached the max level ive collected all the pieces, you can see it says 21/21

but nothing happens when i click

[odd beacon]

Maybe just Return to Login and enter town again? That's what I do when a button glitches.

[ruby pier]

ive tried that already

when i click on it, it just brings up this but wont allow me to claim it

[uncut lagoon]

i for some reason am not able to purchase anything, i wanted to buy the winter pass and have been trying this for the past couple of days but with no luck. I tried to see if i was able to buy the pink hearts but even that wont send me through, anybody know whats up with that??

[dusty tangle]

When this happens, please enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should appear again. If you have multiple cats, you may need to repeat this more than once.

[dusty tangle]

What device are you on ? You may want to try making purchases on other devices where it is possible. Steam seems to be the most bugged. Other than this, when you have time, please report this issue to Customer Support so they can be aware of it.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[uncut lagoon]

om on pc, through steam indeed

[dusty tangle]

This is a common bug that everyone is experiencing. We just need to wait for a fix from developers.

[dusty tangle]

If you can - try on another device / platform and then please report it to Customer Support.

[uncut lagoon]

tysm <33

[dusty tangle]

Press on the area and try typing. Even though the cursor is not visible, you should still be able to type words there.

[bold river]

Many thanks I'm gonna go cry now cause I feel stupid

[peak garnet]

hello, i can't join any town nor create my own town

help me pretty please

[dusty tangle]

Why can’t you join any town ? What is the error message you are seeing ?

For example, is it just saying “ Matching Town “ but never letting you in ? Or, is it saying “ Login Timed Out “ ?

[peak garnet]

matching town but never letting me in

i already use the repair button, nothing is working

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[peak garnet]

wait, I'll try this

[dusty tangle]

Sure, take your time. Try every option because sometimes simply restarting routers has helped but other times players have absolutely needed a VPN ( Proton is free and almost everyone having issues is using it until developers work on the issue ).

[gilded tundra]

My ingame shop with steam/ pc doesnt work till day 1, No buttons for buying and no prices , i need help

[peak garnet]

does proton safe

[dusty tangle]

Yes, everyone here is using it ( everyone who has issues ). Hundreds of players are using it.

[peak garnet]

finally! thank you so much, Kayle! 🫶🏻

[dusty tangle]

Please report this to Customer Support in-game and try to use a different device to make purchases. It is currently bugged on Steam.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[gilded tundra]

support center .... nothing happens

[bitter haven]

Hi, question, is this gender agnostic? I just noticed that even though my character is male, in the clothing or fitting room, my character poses like a woman, he looks gay.

[worn slate]

So Do you have a way to fix this thing? Or should be suffer doing that all the time?

[dusty tangle]

There is no way to fix this. The developers need to fix it for us. So we have to continue to do this for now.

[long root]

Hello, since yesterday when I try to connect to the game, it shows me this message, it’s in French, but for translation, it tells me that I am not connected to a network even though I am well, I have a 5G box. I manage to connect with mobile data, but as soon as I switch to my WIFI connection, whether on a mobile or PC, does someone not have a solution or encounter the same problem?

[brittle tangle]

Trying to find out if this is a new bug or not, but I haven't been able to start any events (bird/bug/fishing) since yesterday

[wicked jacinth]

@long root this has been helping many people. give it a try

[brittle tangle]

With no free events starting shortly after

[sinful garden]

Hi so i have a question, I have level 2 cooking level 12 DG, i finished the town stories, i dont see anyone on the map with the check board and i still heavnt gotten my mushroom pie recipe T__T I have this active but when i try talking to Annie or Masimo nothing pops up. Does anyone know what i might be doing wrong?

[upper badger]

Have you tried using the cooking stove at Massimo's kitchen area in town? The one in the winter event area wouldn't let me.

[sinful garden]

let me try actually i didnt think of that :DD

[fierce sequoia]

I'm so tired of my stupid cat putting himself in front of my stove, i already ruined a bunch of food and whichever stove I use he is there

[sinful garden]

OMG YOU WERE RIGHT ITS HERE thank you so much

[bitter haven]

Is there a save button or does it automatically save? Because last time I was already done with the fishing tutorial. But after weeks passed, I came back then even though my account was logged in, it started again from the beginning. I am still using the same server, SEA

[humble maple]

hi, I just photographed the lavender cracked egg, but it doesn't register as found. When i look in the treasure hunt page, it looks like there should have been another one first, and the lavender is still locked. Is this a bug or am I doing something wrong?

[dusty tangle]

Are you using the right camera ? Sometimes players are mistakenly using their binoculars ( birdwatching tool ) .

Please make sure you’re using the camera next to your

[humble maple]

yeah i did. Tried it a few times

[dusty tangle]

Everything is automatically saved. There is no save button.

Please make sure you’re entering the same server.

[desert sparrow]

I have this frequent bug where I will lose the ability to interact with one or both of my pet cats after a few minutes of playing, but not my dog. I can log out and log back in, which fixes it before it happens once more a few minutes later. Any advice?

[dusty tangle]

Oh that’s the wrong egg. The egg we’re collecting today is Purple not Lavender.

[dusty tangle]

This is a common bug that everyone is experiencing. We’re pretty much just waiting for the developers to provide a fix.

In the mean time, a quick temporary fix would be to enter for a few seconds and exit it. Approach your cat again and the interaction bubbles should appear. If you have multiple cats then you may need to repeat this an extra time.

[humble maple]

ohhh are they both on massimo's stand 😂 I didn't know that the ones from other days could be there before then 😅 Or was the lavender one not supposed to have been there already?

[dusty tangle]

Yes, all of the previous eggs will still be visible.

[humble maple]

Thanks anyway! I'll just photograph the right one then

Oh it's a previous one? I thought it looked like the one for tomorrow. My bad, I'm so sorry

[desert sparrow]

Yoo! That's so much less time consuming! Thanks!

[opaque mauve]

Help please! It won’t check off the lavender egg on my list after taking the picture. I’ve restarted the game and everything. (NEVERMIND WRONG EGG YALL🤦🏼‍♀️, I didn’t see the purple one clearly RIGHT beside it LOL)

[vagrant beacon]

you find any fix? I have a friend that is being made to start from the beginning as well, same server

[opaque mauve]

Nope all good, I was just taking a picture of the wrong egg😭

[dry bramble]

bug in collection I can't claim under collection > SPecial furniture. i've tried ressetting, i've tried moving towns.

[dusty tangle]

There is no fix for this yet and it is a bug that everyone is experiencing. We have to pretty much just wait until the developers fix this for us.

[dry bramble]

Thanks i wasn't aware of that already been reported ❤️

[real fable]

I keep getting this notification when I'm trying to login (both in phone and PC app). How to fix this?

[plain geyser]

Every large semi-update, I get to play for one day. After that, I get a login timeout and cant join. Ive tried reinstalling, repairing, and validating files, but nothing worked.

[celest skiff]

Does anyone get bugged when Vanya calls them to fish?

[worldly urchin]

yep, i can not do the quest because it is bugged since day one xD

[sage jasper]

what does that mean? my card is not expired and i use so many times..

[stable stream]

I sent a premium gilded acorn pack voucher. However, my friend already has the regular gilded acorn pack. He tried the coupon but he was not able to use it, it says "Gilded acorn pack already owned. Can only purchase the premium gilded acorn pack using an upgrade voucher." How can we the gifted voucher? Is it able to be used for another event after the winter frost season? here is the issue record for reference, ref no. 476916. Thanks

[proud ingot]

mckem09 has been warned

Reason: Duplicated text

[dusty tangle]

@stable stream @sage jasper

For transaction issues please reach out to Customer Support in-game. They will guide you.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

Can you try using a different Internet connection just to see if it lets you through ?

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[balmy lance]

Hello,

I would like to report an issue in the game’s chat where Arabic text appears reversed or incorrectly ordered, making it very difficult to read and understand messages. Kindly review the system for displaying right-to-left languages and resolve this issue as soon as possible, as it significantly affects the experience for Arabic-speaking users.

Thank you for your attention and efforts.

[dusty tangle]

Hello

Bug reports or reports about issues like this won’t be seen here unfortunately. It would be best to submit this feedback directly to Customer Support in-game whenever you have time !

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[spring sleet]

hello,I have this bug with my cat so always when i play for a while and go abck home i cant interact with my cat like the icons to feed/pet my cat dont appear and idk what to do but restart my game, is there anything i can do to stop this from happening?

[spring sleet]

ik that this is a bug but im pretty sure that this has been reported already

[dusty tangle]

This is a common bug that everyone is experiencing. We’re all pretty much just waiting for a fix from the developers.

In the mean time, what you can do is enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be there. If you have multiple cats, you may need to repeat this another time for each cat.

[spring sleet]

ohh okay tysm!

[dusty tangle]

How To Submit A Bug Report / Speak With Customer Support

There are many categories of tickets you can submit, from bug reports to transaction issues.

Open your watch and go to Settings ⚙️ .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

You will see two options now:

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[craggy panther]

Hi is anyone else getting other glitches/issues with their pets? It wasn't bugging me that much gardening and them being in the way but i've been cooking and twice now i burnt food because even tho i was occupying the space already- the game kept registering the pets being in the way of stove

[dusty tangle]

Yes - this is being experienced by everyone. We pretty much just have to wait for the developers to change how pets function in the game.

In the mean time, you can reset their position by manually changing towns.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[craggy panther]

Thank you!!!

[surreal hamlet]

Is there a way on how to fix the pull system? It says guaranteed Unobtained rare exhibit but it gives me duplicate anyway?

[dusty tangle]

I would recommend reporting this to Customer Support because there is no fix for this. This is something the game developers and teams need to decide to change for us.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

Alternatively, one of the moderators have created a thread so you can report your feedback if you would like to post your thoughts there. But please also report it directly to Customer Support.

https://discord.com/channels/1128257488375005215/1470201178666176542

[west vessel]

My Flan/Pudin 🍮 just Went Invisible no matter where i place it

Sad you got hacked

[coral citrus]

What should i do if i cannot interact with a pet? (Buttons on too of their heads arent showing) only one of my pets has this problem 💔

Its like starving and j kinda need to feed it 💔

[dusty tangle]

This is a common bug that everyone is experiencing. We’re all pretty much just waiting for a fix from the developers.

In the mean time, what you can do is enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be there. If you have multiple cats, you may need to repeat this another time for each cat.

[visual acorn]

If there is a separate thread for bugs can someone direct me to post this there?

I can’t feed my cats or collect their rewards. I know there have been many issues with pets but now it appears I cannot interact with them at all. They often fall beneath the floorboards as my home is raised… :c

Oh I just read above, silly me!

[dusty tangle]

You’re welcome to report this to Customer Support as that is where they take bug reports.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

This is a common bug that everyone is experiencing. We’re all pretty much just waiting for a fix from the developers.

In the mean time, what you can do is enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be there. If you have multiple cats, you may need to repeat this another time for each cat.

[visual acorn]

Thank you, Kayla! :]

[cunning raft]

Hello! I need help 🥹 I’m trying to place an item, but it says “Insufficient Load. Unable to place.”
My current load is 305825/306000. Does this mean I reached the limit? How can I fix this?

[modern knoll]

I need help with a bug. I uninstalled and installed the game, before I did that, I could access the event "Fashion Gal," now I need to get to level 7 of builder and complete this mission there, only I am already at level 15 and I no longer have this mission of the tutorial.

[vestal glen]

At the beginning of the game I have a task of watering the crop but when I water it it doesn’t count

[dusty tangle]

Yes it means you reached the limit. The only way to fix it would be to remove some other items and replace them.

[dusty tangle]

Can you go to a neighbour’s houe and water their crops instead ? This has helped everyone else.

[vestal glen]

I will try that now , thanks

[dusty tangle]

Can you check if there is a missed call from Atara in your watch . Press on Phone in there.

[cunning raft]

Ohh okay, thank you! 🥲 Someone also told me I need to level up to increase the load limit? Does leveling up help, or do I need to buy another lot to get more space?

[modern knoll]

It has no

[dusty tangle]

Buying more plots does increase the load limit. It doesn’t seem by a lot though. I see 3,000 per plot but I am at the last row.

Open your watch and go to Developer’s Guild and then press on this button in the corner

[dusty tangle]

Can you go to the login screen and press on the button in the corner with a wrench on it ? It’s called Repair

[modern knoll]

I've done that too.

I sent a message to SAC.

[still pumice]

How long does it take to be answered back on support

[glad glade]

im having trouble seeing the rewards that i have collected. like at one point, my backpack got full so it sent the items to the mailbox but when i went to collect them, it allowed me to collect them but i cant see them.

[woven hemlock]

Check your warehouse — when you open your backpack, click the tab with the house icon on it

[woven hemlock]

Depends on when you sent it — but you won’t get a notification / email when they reply, so you need to check the actual ticket if you’re looking for a response

[plain sparrow]

heei ive been having trouble interacting with my cat ingame... ive switched servers over 6 times and been logging in and out a lot of times but nothing works.. theres not a problem with my dog

[dreamy zodiac]

How do I put stairs in water and these items on top of each other? It doesn't work when I try

[thick depot]

Hi, I started playing this game on my tablet and i had no issues. I downloaded this on steam on my PC and i get stuck on 39% on the loading screen and says i have insufficient storage although that isnt true. Ive tried a lot of things like restarting steam, reinstalling but nothing is working. Is there any way i can fix this?

I am redownloading the content somehow so hopefully that works

Alright, it didn't work. Does anyone have any solutions?

[plain sparrow]

try removing the steam cache maybe that will work or try and repair

[thick depot]

I have tried that already unfortunately but thank you so much for the suggestion. I think i'll just stick to my tablet though its not my preferred way of gaming T-T

[plain sparrow]

hopefully someone else can help then! ive had lots of trouble with downloading games through steam and ive would have to restart my pc like 3-4 times and get more storage even tho it says i have enough and that sometimes help

[indigo topaz]

(complete newbie here) I can't water my crops am i missing somthing?

[plain sparrow]

is the item broken?

[indigo topaz]

nop just got it

my character is using the water but it's not working

[plain sparrow]

that is super weird t-t

[indigo topaz]

Q-Q restarted my game still not working. so idk XD

[plain sparrow]

lol well ive had problems with my cat all day but nothing with my dog .-. so i get you xD

[indigo topaz]

Oof, just one of those days i guess

[plain sparrow]

indeed

[placid quartz]

why i cna't go to co-build? it says that "unable to switch to premium mode co-build".

[hushed axle]

Hello, I haven´t played for a month and my account seems to just vanish? Whenever I login my account it just isn´t there. Its like a fresh account that has just been created. I know I login correctly since I still even have my recipe from when I bought in-game offer. Its like my account was deleted...

[fleet tusk]

hey so i ordered the 10.99 heart bundle and i didnt get anything i have the recipefor it

[slow lodge]

Hey can y'all fix this so people don't put their car there on purpose and try annoy other players thanks

[west plover]

Guys, I need help 😭😭😭 I keep getting told that I've timed out when logging into Hato. What can I do?

[thick depot]

damn that’s crazy

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

For transaction issues, you need to contact Customer Support in-game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

When was the last time you played ? In December ?

[west plover]

Thank You

[dusty tangle]

Can you try going to a neighbour’s house and watering their crops instead ?

[indigo topaz]

it works that's so strange

but my task count do not go up

[dusty tangle]

The only way to fix this is to make more storage space on your C: Drive. Apparently an update or a few are going to be downloaded there. The Heartopia Staff Member in this screenshot recommended at least 5 GB extra.

[south frigate]

It's been a week since my chat broke and I'm still not able to type in the game :,) I have contacted support before already... should I do it again? ^^;

[dusty tangle]

Have you gone back to check if they replied to your ticket ?

[midnight idol]

helpppp... my pc crashed and cloud safe did nothing 😭 got a new pc but my safe game isnt coming up.. i submitted multiple tickets but after 2 hours of nothing i get a notification that my account hasnt been found and i have te log in again and then i cant fins the ticket anymore...

[south frigate]

oh! will do! I dunno why I expected an email haha

ah, they need me to record a video ^^;;

[dusty tangle]

I’m not sure I fully understand if you can enter your account or not but to find the ticket you can go here

Open your watch and go to Settings ⚙️ Go to Account Management Press on Support Center Press on and then press on Feedback Record

[midnight idol]

thanks!

[vocal helm]

Hi I am having a very hard time trying to build my house in the game, often I can't undo as it says data is saved (i have never saved no sure why)
And the roof has been removed by accident and I can't put the roof back on where it was.
Does anyone know how to move it

[hushed axle]

I guess mid december was around the last time I log in I think

[dusty tangle]

Right, that was the final beta test period. So after each beta test there was an account wipe to ensure we all start at the same place when the game finally fully launched. The official launch date was January 7 / 8 ( depending on timezones ).

Now we’re in the fully launched, live version of the game ( no more beta testing, no more wipes )

[hushed axle]

Ohh, aha alright. Thanks for quick answer!

[dusty tangle]

You need to put a floor tile there and then put the roof on top of the floor. When the floor is lifted from the ground, it becomes a ceiling.

[dusty tangle]

If you purchased during the final test period ( December ) then you will be given it back + a little bonus. It’ll only be returned to your first character created so please make sure you’re picking the right server when creating your first character.

[hushed axle]

That´s nice of them. Thanks again!

[weary leaf]

Hi everyone! I just adopted a dog and a cat. I can only interact and feed the dog and its sadly not giving me any of the options to even interact with the cat. I tried logging off and rejoining. Any tips?

[cunning raft]

okay Kayla Thankyou so much!

[dusty tangle]

This is a common bug that everyone is experiencing. We’re all pretty much just waiting for a fix from the developers.

In the mean time, what you can do is enter for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be there. If you have multiple cats, you may need to repeat this another time for each cat.

[weary leaf]

Awesome I figured it was a common bug since looking it up hahaha thank you so much!! 🙂

[wary raven]

This happened to me earlier, I wished I saw this channel earlier
I tried to jump towns to claim the daily gift from the cat to no avail, and it keeps following me when cooking

Will try now 🤞🏻

[shut ivy]

Im pretty stuck right now one of my daily requests is to feed any dog but when i try to it keeps telling me i am too busy i cant even feed other peoples dogs i tried relogging and no luck. any suggestions?

[wary raven]

Oh @shut ivy try this one! I just tried and it works~

[waxen pebble]

Hello…. I just wanna ask whats the issue of this i kept seeing this everywhere, if this is true why arent we getting the same treatment as well?

[indigo topaz]

i waited for sombody else to grow tomatos or have them out, the quest works at least XD

[exotic sundial]

bubbles appear in the sea where can i report this

[bold raptor]

Is the Lavender Egg Furniture Bubble broken because I took a picture of the egg 1) it didn’t register in the collection and 2) when I went to the location where the bubble should be there is none.

[woven hemlock]

Can you double check which egg you're trying to take a picture of? Lavender egg was a previous day's egg, the current egg is Purple, which is in the same location but on the other side of the cart

[woven hemlock]

international version already received the fix version of the banner, which has really bad pull rates but is not bugged like the chinese version was.

[thin junco]

Anyone else's pets keep glitching out, especially the cats, i haven't been able to feed them for like a whole day it wont let me.

[exotic sundial]

yep mine hiddes under the floor

[shrewd ridge]

rosy Egg

[mint ingot]

Ok does anyone else have this problem? I completed the set of winter furniture and it says I have a reward but it won't let me collect it?

[woven hemlock]

Do you have a question about the egg, or did you mean to post to a different channel?

[shrewd ridge]

i want to know we can snap i picture but why cant take it ? sorry im new

[thin junco]

Probably glitching someone else couldn't take a pic either

[woven hemlock]

If you look at the collection, there's 21 items in the collection but you need 22 to get the star. It's a bug that happened also with the hymn collection, devs are aware and will fix it. Until then, unfortunately need to deal with the notification

[mint ingot]

Thank you! I figured it was bugged but was hoping it had a fix. The notification is driving me nuts 😅

[woven hemlock]

When you take the picture, does it mark as done in the egg list?

To get the egg as a furniture, you need o go find the snowman bubble that appears after you take the picture of the egg. You can find a list of all eggs and their snowman bubbles in #1466930171872543052

[vocal helm]

Thank you!

[wispy fern]

i acepted cristaline event started by vanya and it just crashed my game.

[prisma sinew]

Hey, umh... for the past three days I haven't been able to join events by call; the option to accept or decline isn't showing up.

[quiet swift]

Hello, i have a glitch with the gardening quest. It tells me I have to water my crops 8 times but when i water them the number doesn't change. it just says 0/8 the entire time and i cant do the next main quest because of it. I have tried closing and reopening the game but nothing happened and i tried moving the Planters to a different spot. pls help..

[quiet swift]

I willl just go offline maybe its fixed tomorrow.

[real fable]

Oh I guess its because of the update(?). Thank u hato team, I can open it rn after 6 AM here ❤️❤️❤️❤️❤️❤️❤️❤️

[still glen]

Hello. Theres a glitch when you take your cat out. It happens randomly. It could happen when I get out of the car. Watering plants etc. But the cat turns into supercat

[hexed coyote]

cool new feature :)

[bitter haven]

Haven't found any fix yet. 😭

[sand herald]

Uhm, i opened the game and this happened. Anyone has any idea how this happened 😦

[woven hemlock]

What options do you get when you click the paw icon? I know when you walk a dog, there's an option to summon the dog, but i haven't been able to get the cat out yet so I'm not sure what it says

If there's an option to summon the cat, you might be able to get it back haha, but otherwise it's definitely a visual bug and you can report it to their support center

[woven hemlock]

the game is simply celebrating valentines day /j
try rebooting the game?

[cobalt grove]

Why its not working? When i click agree it just freezes.

[still glen]

It just says to put it down which you cannot do until you're home. It'll fix if you use the bus to teleport somewhere else or close the game and back on. But I wanted game devs aware if they weren't already

[woven hemlock]

report it to their support center in-game, since the people in this channel are all players like you

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[arctic jungle]

My game freezes/can't select/stops every time I answer to phone to join a finishing event (steam)

[still glen]

Ty friend

[severe mica]

It is not working for me -- it keeps telling me "login timed out" when I try to use it on PC -- logging in on mobile works. I have updated and repaired everything.

[frozen mortar]

hey ive had two friends download the game try and sign in with emil and the game just wouldn't let them in

[desert jacinth]

any plans to increase the load? the mclaren is 6000 load each and i'm at 340000

[woven hemlock]

are you having trouble specifically if it's vanya who sends the call? i've seen a lot of people get bugged/frozen when vanya calls in with the invite ons ome devices, please send a message to their support center to let them know its happening

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[hexed coyote]

what god have you angered for this to happen to you

[knotty dust]

My friend is doing the blanc task where you need to water the plant plots
but since its snowing they already got watered and cant continue the game any way to fix it or somehow keep advancing in the game?

[arctic jungle]

thanks, and no, either other players or vanya, when its about finishing for the crystal event its bugged, thanks, have a nice day

[woven hemlock]

water a neighbor's plots, or build a roof over their plots and wait for them to dry out

[woven hemlock]

must be a glitch for specific devices then, because i haven't had that problem on mobile, but i notice the turnout for event fishing invites is a lot lower than normal fishing invites

[hexed coyote]

i dont remember the wooden corner columns being this see-through.....

[woven hemlock]

no idea, can ask the support team in case they have an answer, since this channel contains players like yourself and not game staff

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

not sure they will though, since a lot of players have been seeing really bad lag when there's more fancy houses in their town

[bitter haven]

Hi, I noticed that whenever you do a task from your main quest but there are new current quest tasks you are doing right now, the task you did earlier will not be counted. In other games it is saved automatically whether you are doing side quests or other tasks.

For example your main quest is you have to harvest 8 tomatoes. But you suddenly have a new quest. During the new quest, you accidentally harvest 2 tomatoes. But you planted 8. So now you only have 6 tomatoes. After the side quest, the game doesn't remember that you already harvested 2 tomatoes after the main quest was accepted. It should be counted like from the other games. Because it would be tedious to redo everything just in case you do a task from your main quest then suddenly there are other quests needed to be accomplished as of now. You can't do tasks from the main quest if other quests are currently ongoing. Tasks should be able to be completed concurrently if you have many quests on the list.

[twilit horizon]

im having an issue where whenever i use a tool i cannot move my character anymore. i've tried uninstall and reinstall, verifying integrity and downloading off of steam... it just kees breaking

[shell root]

He wont take it bruh

[molten thunder]

Hello, I noticed when I purchase top up from heartopia website, I keep getting charged extra money instead of just being $10.44 (it charged me $4 extra) but customer support isn’t helping me fix this issue. this never happened to me before so I don’t know what to do, and my paypal transaction says $10.44 usd, but when I calculated my money it didn’t show as the amount I purchased sorry!

[pallid inlet]

I keep getting this pop up. How do I fix it? I just built a really nice house and it’s going to delete everything I just did if I click discard unsaved changes… I’ve saved so many times before exiting to play mode. 😭

[drifting wing]

While playing on PC through Steam I have encountered a few bugs. When done fishing im no longer able to move my character and have to reset the game. Also when pulling out my bubble wand it does not let me aim, and forces me to aim to the left.

[drifting wing]

This is also happening to me

[digital knot]

my friends i add in the game disappeared from the list

[twilit horizon]

restarting my PC, deleting it completely and redownloading from steam seemed to fix this issue.. if that helps :)

[pallid inlet]

Turns out it was because I didn’t have enough warehouse space ? I wish it just said that instead of this error so I could have fixed the issue before building 🙄

[kind tree]

Hey friends... I have a problem 😢

I accidentally accepted the cooking quest from Massimo before I learned the cooking hobby, I am now trying to learn the cooking hobby.

He gave me the mixed jam recipe, I learned it, it said I have it but it's not showing up. Not sure what to do </3

[kind tree]

I have just made the two dishes in hopes it would fix it but now I have more food unlocked, but still no jam 😭

[stiff fulcrum]

I need help with this also 😭 I keep making bizarre food

[runic thicket]

I selected the help to buy and didnt end up chosing anything a couple times cause people have different stock and now Im out of stock even though I didnt buy it

[stiff fulcrum]

Cryptocurrency is stupid get a job loser

[cobalt shoal]

same!!!

[pallid inlet]

Only the seasonal dishes show up on the penguin stove, the regular dishes he gives you, you have to cook them on a normal stove.

[kind tree]

I found the problem, I had to go to Massimo's actual store and then it showed up! 😅

[kind tree]

Yess thank you

[pallid inlet]

That means you keep burning the food, when making food a pop up will happen and you have to click it before it burns, some foods only have one pop up, some foods have multiple pop ups.

[stiff fulcrum]

!!! Thank you omg 😭 Where is his store on the map?? I keep forgetting because he’s on the beach for the event

[kind tree]

It's in the main square

[kind tree]

Where my arrow icon is, is where the store is

[latent heath]

Update: it stopped.

Is anyone having glitchy shadows? My avs shadow keeps turning into a “box” shaped shadow and all the shadows when I run are glitching in and out.
Tried changing worlds but same issue.. #bug #bugreport

[stiff fulcrum]

Thank you

[kind tree]

[prisma pumice]

hello! dont cook it in the penguin stove. cook it on a normal stove

[stoic marsh]

Hello any moderator who can provide help for me? It cannot go through the login page, My login page is in Edge and allowed local access but still doesn't work. Heartopia works in my other devices but not on my laptop. I also uses the app that @compact rock asked on a different thread in the bug-report-archived.

If you have encountered an unreported issue, please provide the following information in your post
Device: Laptop (the game works on my iphone, ipad all in the same wifi)
Game UID: n/a
Server： SEA
Network Operator（Its necessary when you cannot download or loading resource): Globe
Region: PH
Time of the issue (include your time zone or use a universal timestamp): Since yesterday evening

For tagging: Login failed. an unknown error occured, Failed to get player information. Please try again later.

[torn current]

I’m sorry if I’m stupid but how do u report a bug ;-;

[stray canopy]

I can't enter the game. There is no button to enter the game for me.

[candid hemlock]

I recharged 1280 heart diamonds but did not receive it in my account. Pls help.

[hexed schooner]

guys idk how to water my tomatoes just started the game and i am alreay struggling

[sinful berry]

Snowing inside for anyone else?

[white warren]

Hii !
Can you write to us via @twin yacht ?

A moderator will help you as soon as possible.

It will be easier for the discussion.

You can send the same text as well as screenshots

[white warren]

For in-game bugs, you can contact the support center directly. 💕

Go to Settings in game > Account Management > Support Center > Contact Customer Services

[frail tree]

How do I submit cards to Bailey?

[torn current]

I have a video I wanna show though

[sonic sierra]

I sent one of my friend the fashion gift box twice and its not working on their end. I sent it twice. I used steam.

[white warren]

Hii ! Was the transaction completed? ( please do not share personnal information here ) , did you try to restart the game ?

[worldly spire]

Hi, I recently got my friend to join heartopia and had her send me her ID. I tried adding her but it says that she does not exist. Is it because she's a new player? Anyone who's been in this situation, can you please help me?

[white warren]

She must be level 4 to have the friendship book

[worldly spire]

Oh, I see, alright thank you

[white warren]

You have to go talk directly to Bailey and you will have the dialogue. 🩷🩷

For questions that are not due to a technical problem, please #gameplay-help

[white warren]

Hii, what is the problem?

[frail tree]

That’s just it. She doesn’t give you an option too

[white warren]

Do you have the passion for birds?

[torn current]

Is it supposed to like go down there or

[white warren]

He can go there because there is no invisible barrier, it is not specifically a bug. But it's useless

[torn current]

Ohh cause I got stuck there and had to restart

[frail tree]

This is the only dialogue she gives me

[white warren]

Next time you can do:

Parameter -> reset position ☺️

[torn current]

OK ty

[white warren]

What level of passion are you?

[ebon schooner]

I’m not sure if my issue is a technical issue or not. I don’t know where to post it so sorry if this is the wrong location for it but how do I complete a daily that asks for 6 bird info cards but I can only give 5 daily? I have a screenshot of the quest as well.

[coarse prawn]

anyone else have problems to login..? my game was lagging so i tried to restart and now its stuck at 99% :c

[frail tree]

I’m level 1 in hobby

[white warren]

You must be level 2

[frail tree]

Ok thank you

[white warren]

Can you show me the quest?

And its a question for #gameplay-help but its ok for now 🩷

[white warren]

Have you tried another wifi?

LTE - 5G?

Manually forget your wifi and put it back

[ebon schooner]

Last one

[coarse prawn]

nono but i fixed it with joining an other town

[white warren]

Perfect ! Good game to you 💕

[white warren]

Weiiiird !

[coarse prawn]

thanks!! ❤️

[white warren]

Did you give the 5 cards? Maybe it's a display bug?

[hushed basin]

hello! can i bind my account to google and facebook?

[white warren]

Did you try to restart your game ?

I don't understand why a daily quest would ask for that..

[loud thorn]

Uhhh furniture not showing up???

[white warren]

Loool restart your game 💕

[loud thorn]

I guess I'm buying nothing today
Will do lmao

[ebon schooner]

Just did still didn’t change anything.

[white warren]

If you do the repaired button at the top right of the start screen, does it work?

It seems to be a display bug

oop wrong answer sorry

not for you xD

[white warren]

You can try to contact support center, they will provide you with an answer on this quest

Go to Settings in game > Account Management > Support Center > Contact Customer Services

Cause i dont know how it is possible to do

[ebon schooner]

Okay thank you tho!

[vapid seal]

help me using steam or tap tap ,there is no game but there is sound

[ebon schooner]

Would you do gameplay issue?

[vapid seal]

can't open the game

[stray canopy]

I can't enter the game. There is no button to enter the game for me.

[vapid seal]

help

[zealous pike]

furniture will be in building mode i believe

[lone wren]

This is bugging

[scenic wave]

Has anyone experienced this? Help please 🥺

[molten flower]

1. i am unable to edit the book
2. i also could not jump during the frostpore fishing event

[eternal bear]

Hi! I'll drop here my concern abt daily task cuz i cant post on bug report channel
Cassie's task is showing on her coms (idk what it called) it should appear blue highlighted message

[topaz moth]

Exactly how does in game censorship work. I could not use the word basement or rubberband... make it make sense. I'm trying to send a message and I cannot figue out what's the censored word in note. Where can I find a list of censored words. This is ridiculous.

[dusk citrus]

hi, is anyone else having issues with the game? mine is saying login session timed out and i have closed it and opened it and restarted my steam but nothing is working

[wintry copper]

Anyone know if there’s any update on if they’re fixing this bug 😭

The notification is driving me crazy

[novel halo]

hello, may i ask why did my heart diamond did not go in my account after paying

i bought the 19.99 usd one

any admins available right now?

[sacred coral]

The lights are on but they don't illuminate, how i fix that?

[quartz quiver]

Hi, I need help with a missing gift issue.

Around 12 AM on Valentine's Day, my boyfriend sent me two gifts in-game. I was able to receive the first one (a bike), but when he sent the second gift, my backpack was full so I couldn't claim it from the mail.

After clearing space in my bag and moving items to my warehouse, I checked my mail again but the "Claim" button was gone and only "Reply" was available. I don't know where the item went and I'm not sure what the item was either.

I already sent an email but haven't received a response yet, so I'm reaching out here for assistance

[woven hemlock]

If your bag was too full to receive it, overflow items from the mail will always go directly to your warehouse! Check there for the missing item, should be there

[stray bobcat]

watering crops with a watering can is not working. I logged out and back in and still it's not working.

[woven hemlock]

check your graphics settings to see if there’s anything regarding lights?

[broken depot]

Hello, I am also having issues with watering my crops!

[woven hemlock]

Is it snowing in your server? snow automatically waters your crops for you!

to bypass this for the quest, you can either:

• build a roof over your plots and wait for them to dry out (24 hrs at most), or
• go to a neighbor’s house and water their crops. (needs to have things growing in it to count for the quest). this works because you get a bonus when other people water for you, which is stackable up to 4 times

@broken depot ^^ also

[broken depot]

Ah okay thank you!!

[stray bobcat]

Ya it's snowing inside my house where they made me place my crops. So it got a roof lol

[broken depot]

Can we use wireless controllers to play Heartopia, or is that unavailable at the moment?

Thank you so much for your help!

[woven hemlock]

you can reach a server moderator using the bot @twin yacht

if you haven’t used it before, send it a random DM to activate it, make sure to enable heartopia when it prompts you to, then send a DM to the bot with your actual inquiry to open a message directly with a mod.

however. the mods here are not staff members for the game, they are just server mods. for billing issues, please contact the game’s support team through their support center, which is accessed in the game

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Controllers are not supported in Heartopia at the moment and Will cause bugs/glitches

[broken depot]

Oh no!! Okay thank you so much!

[stray bobcat]

Lmfao ok the worked watering someone elses

[sand wasp]

How do I gift the battlepass?

I cannot figure it out

[woven hemlock]

they are aware, but there’s no word on when it will be fixed unfortunately. have to wait it out 😔

[woven hemlock]

for time out errors, can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

a lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

There’s no specific list, likely whatever program they’re using to track censored words is a little off. you can send them feedback about it through their support center in the game

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Do you have a workbench available in your backpack to give to her? Some quest dialogues will only appear once you have the item available. Putting it in your warehouse or house will make it inaccessible for the quest

If you have it in your backpack, try switching towns to trigger the dialogue bubble

[woven hemlock]

I think a lot of people have bad problems with payments lately, you can contact their support center to reach a staff directly about it

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

It’s a visual bug, switch towns to get rid of it

[woven hemlock]

Something that can cause this issue is the game’s optimization regarding finding networks. Can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

a lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

I think I saw someone with a fix for minimized windows, but can’t find it off the top of my head Hopefully another helper sees this and knows the fix

[tepid dock]

Hello i buy the gold something members and i did not receive it

[woven hemlock]

In case you didn’t already figure it out: This is a separate quest, you need to first gather 6 bird cards in your backpack, which you’ll be able to turn in to Bailey J using a special quest dialogue. The quest dialogue only appears once you have the cards in your bag

[woven hemlock]

The people in this channel are players like you. For billing issues, please contact their support team via the support center. a lot of people have bad problems with payments lately…

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[ebon schooner]

I did sadly. Only sadly bc I felt crazy for a second. Thank you tho! It just confused me bc I’m so used to turning in 5.

[frosty merlin]

Uhh.. the white screen still didnt fix yet ehek.

[jagged holly]

I can’t see the pink bubbles. My friends can see them, but they aren’t there for me. How can i fix this bug?

[wintry copper]

You might have already gotten them for this week

Just from running around and playing

[wintry copper]

Tragic

[sacred coral]

im playing with high quality presset, and alr tried turning on all possible setting related to light but still didnt work

[tame obsidian]

Hey guys, a friend of mine recently downloaded Heartopia on PC and his character keeps walking on its own. Even if he disconnects the keyboard, the character doesn't stop. Has anyone dealt with this before? If so, how did you fix it? Thanks in advance and have a good night

[woven hemlock]

Can you have him first check for any controller/bluetooth devices that are plugged in, and unplug them if there any? Then reboot the game and see if it’s still an issue

If it persists, try this:

[woven hemlock]

The bubbles reset 6am on Saturday for the server you play on

1. are you both playing on the same server? If not, then they’re probably ahead by a day due to timezones

2. if you’re playing on the same server, has it passed 6am Saturday for your server yet? If not, they’re probably seeing the pink bubbles from the previous week, which you may have already collected

[woven hemlock]

The people in this channel are players like you, so we don’t have the power to fix bugs. The most we can do is give temporary fixes, and encourage you to open a ticket with their support center to let them know many people are facing this issue

To temporarily fix the white screen issue: https://www.youtube.com/watch?v=KrLPvUVj784

To report a bug to their support center:

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

Try switching towns and/or reloading the game

If you can’t get the light to illuminate the room, one possibility is that it’s a low-light source. You can test it by turning the light off to see if the lighting in the room changes

[rigid sand]

I can't top up my game from the website, and when I try to pay, it kicks me out of my account and starts all over again. Steam doesn't accept donations either. I'm not the only one having this problem.

[gray bone]

Does MLP cars have bugs now? while driving no sound, only has at the start and end of driving

[sacred coral]

i think the problem is related to that, but i did repair twice and still didnt work, btw i sent a ticket to them about it, where i will be notified about that?

[woven hemlock]

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[sour hedge]

for some reason the purple egg is not checked in the UI even though i collected it

[woven hemlock]

Some of the eggs look very similar in color, double check which egg you’re missing (common mistake people have made), and make sure you’re using the canera to take a photo and not the birdwatching binoculars (another common mistake people have made)

[upper zealot]

hi, i'm not sure why my account has been suspended twice in the past week? it's accusing me of cheating but i have no idea what it's talking about. i suspect it might have to do with the fact that i'm using playcover to emulate it... does anyone have the same problem?

[woven hemlock]

Other accounts have gotten warnings for using an emulator, yeah. The best bet is to not use an emulator

[upper zealot]

i figured :, is there any other way to play it on mac currently?

[woven hemlock]

On mac computer, no, but if you have an iphone or ipad, it’s available in the app store

[swift sage]

Using scripts/ auto farming and cooking

[tight vigil]

Guys what should i do when i’m stuck at 99% loading

[dusty tangle]

Did you manage to report them in-game ? The Heartopia team does not accept reports here.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

Can you try some common troubleshooting steps to see if any work for you ?

Restart you entire device / PC.
Enter a new town manually ( if you need to know how, please let me know )
Repair your game ( wrench button on login screen )

[earnest herald]

223 TOTAL after this draw I just want to ask why is it hard to get the pool? I have experienced pulling many times and all of them are duplicates. Is this normal? How many draws to complete everything?

[tight vigil]

Thank u

[dusty tangle]

I’ve seen numbers such as 300 - 400 pulls to complete furniture gachas. Duplicates are definitely very common when playing gachas. If you have concerns, I would recommend reaching out to the Customer Support team in-game and leaving feedback to them about this.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

One of the moderators also made a thread to talk about the gachas so they can report it to higher Staff members. You can find it here:

https://discord.com/channels/1128257488375005215/1470201178666176542

[frosty merlin]

i did do this before and still cant

[vital sundial]

I can't even purchase any. It's so weird

[dusty tangle]

Is this happening on Steam ? You should report this to Customer Support in-game to let them know about this.

Since it’s so buggy and you’re trying to spend money, I really recommend trying on a different device to avoid more issues.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[hollow peak]

idk where to post this or look for this info but is there any idea if the developers will fix the pet bugs? my cats always get stuck under floors or their UI dissapears and i cant interact with them.

[dusty tangle]

There hasn’t been any public acknowledgement of the bugs so we don’t know.

When the UI disappears and you don’t see the interaction bubbles on your cats ( or even furniture ), simply go into for a few seconds and then exit. Approach your cat or furniture again and the interaction bubbles should be available.

[vale nexus]

Is a bug?

[ionic hinge]

I asked a technical question on reddit but there's no answers can I post the link to my question on this channel? Is it allowed?

[woven hemlock]

trying to understand what the issue is in your video, are you unable to click on the button to control the heat?

[woven hemlock]

you can repost the question here, and see if anyone here knows the answer

[vale nexus]

Yes

[vale nexus]

I can’t click anything

[woven hemlock]

• are you able to interact with a regular stove? is it only affecting the penguin stove?

• try switching towns and see if the issue persists

• try rebooting the game if the issue persists after that

[sage forum]

Hi, i need help, why it cant be claimed

Thx

[woven hemlock]

it's a bug, please note the collection total is 21 pieces, but you need 22 to get the wishing stars. the same bug happened with the hymn collection. the devs are aware, so we can only wait for them to fix it

[sage forum]

Ok, thanks alot ☺️

[vale nexus]

I tried and it has the same problem.
Now restarted the game and changed city, now it works thank u ~

[woven hemlock]

90% of the bugs in heartopia can be resolved by switching towns! glad it worked for you

[ionic hinge]

My furniture won't load unless I'm super close to it, and it's getting pretty annoying.

I play on high settings and 30 fps on an ipad air 5tb gen. I tried changing to medium settings but the problem still persists. I checked my WiFi and its fine I also switch to using my phones mobile data too bcs it's usually better connection but nothing works so far 😭 😭

What should I do to fix this? Tyysm

[odd robin]

Please help, i gift my friend gamg membership but she didn’t receipt it after claim the mail, where do i find it

[random anchor]

Someone help I top-up and its already paid but i still dont receive the red diamond

[woeful spade]

hi. if i used steam account will my progress from mobile will be carry ? i used google account

[woven hemlock]

usually these sorts of bugs are because the game is having trouble loading when there's a lot of assets in the area. try switching to a town with less people in it (1 - 2) and see if the issue persists. unfortunately a lot of people have had laggy games recently, especially when in towns with more fancy houses with larger loadouts

[woven hemlock]

did she receive a letter in the mailbox saying she received a membership from you?

[odd robin]

Yes, she already claim it, but the membership didn’t appear

[woven hemlock]

try rebooting the game, otherwise open a ticket with the support staff through the support center

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

as long as you sign in to the exact same account on both, then your progress should carry over. the only times progress doesn't carry over is if you switch servers (eg America server --> Asia server), which will force you to start a new character, but your progress will remain on the old server to go back to at any time

[woven hemlock]

please have her go into her backpack or warehouse and search for an item that looks like a ticket. she needs to manually activate the ticket in order to begin the membership

[modest quest]

where to report payment issue

[odd robin]

I will try, tysm

[woven hemlock]

for billing issues, please contact their support staff through the support center

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[shell root]

GUYS! If i buy the normal pass for this season will i still able to buy the tree and the bubble chat?

[woven hemlock]

#gameplay-help will probably have more knowledge regarding that

[modest quest]

thank you submitted the ticket already

[weak musk]

WHY THE GAME ALWAYS STUCK???!!!!! LIKE IN THE MIDDLE OF COOKING?!!! STUCK. FISHING-STUCK!!! CAME CUT SOME TREES-STUCK! 👎🏻👎🏻👎🏻

[ebon needle]

it keeps saying "Login timed out" when i try and start the game 🙁 i've restarted and verified game files xx

[weak musk]

I cant play like this!!!

This issue has persisted across multiple updates, and we have yet to see a resolution.

[woven hemlock]

are you playing on a pc / do you have any controllers plugged in to your device? if you do, please unplug them and reboot the game. if you have anything connected via bluetooth (such as headsets) please disconnect those as well. since the game isn't controller-supported, it causes issues like the ones that you're describing

as a side note, the people in this channel are players like you, so we don't have any power to fix things, only offer temporary solutions. to bring attention to something to the devs, please provide them feedback through their support center in the game

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

the game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. for time out errors, can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

a lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[sinful plinth]

Can't use my vehicles 🙁 what to do?

[woven hemlock]

can you describe what happens when you try to use them?

[weak musk]

No im from my phone

[woven prism]

I have issue with fertilizer. Whenever i try to spread it it wont let me and the golden one either. I use them before I’ve watered and set any vegetables but the square to place them just doesn’t appear

[woven prism]

It’s been happening for days now

[sinful plinth]

Here 🙁 vehicle button is not working

[woven hemlock]

• do other buttons work, just not the vehicle button?
• did you receive one of the event vehicles? i think i've seen a few people asking about bugs related to them
• do you have vehicles accessible in your backpack, from your home, or in your warehouse? try moving them to a different location if they are all in one spot

[sinful plinth]

all other buttons work, i didn't recevive any event vehicle as far as i know. just dont know if there was a prompt that i received one since it was glitching earlier.

[sinful plinth]

i tried also removing and adding my vehicles in my back pack still not working 🙁

[woven hemlock]

can you try switching towns?

[gaunt crypt]

Hello, can someone please help me? I cant open the app since morning. I am using mobile

[sinful plinth]

already did switch town and also restarted the game itself

[clear jetty]

is there a reason why i cant see the mlp event in game yet? im in pst 1:54am. im on iphone and checked in the appstore if there’s an update but none shown.

[woven hemlock]

it starts feb14th at daily reset, which is 3am for PST in america server

[clear jetty]

ooo that makes sense tysm i really appreciate your fast response:p ❤️!

[stark vortex]

I tried to buy something from someones store and she couldnt see it, reloggt and still not possible... now all my 3 weekly trades are used up, can someone help me with this bug

[woven hemlock]

just have the vehicle should be enough to summon it, do you have any vehicles set down in your house? trying any/all angles to try and trigger it to work

[woven hemlock]

the game's optimization isn't great, so even if you have good network connection, the game sometimes has trouble finding it, which can cause these sorts of errors. can try:

• Restarting your router
• Manually forgetting your WiFi and manually reconnecting to it

a lot of people were successful with using a different type of Internet connection just for log-in purposes, eg:

• a different WiFi
• 5G, LTE
• Cellphone data / hotspot
• VPN
  once you get into the game, you can switch back to your normal internet connection

[woven hemlock]

your weekly trades should only get used up if you successfully trade with someone/they accept, not just if you offer the trade to someone.

as a side note, you get 3 trades on the first week, but only one additional trade in the weeks after, the three from the first week don't recharge

[late jewel]

hi so for some reason im missing the cyan egg. i took a pic and i found the snowman bubble but the egg isnt in my inventory or warehouse. i have all other 13 eggs. is there a way i can fix this?

[woven hemlock]

was your backpack full at the time? check your mailbox, as overflow items will go there first

[late jewel]

my backpack had space at the time but i double checked mailbox just to be sure and its not there either. its checked off as if i found it also so im not sure what happened to it

[woven hemlock]

you're 100% sure you got the snowman bubble for it? a lot of the eggs have similar colors, so it's a good idea to go and double check the location to see if the bubble is still there, if you can't find the egg anywhere in your backpack or warehouse

can also check around your house to see if you place dit down at some point

another possibility is that you accidentally sold it to the gold merchant? idk if the eggs are sellable, but i'd imagine they can be

@late jewel

[late jewel]

yeah i tried everything to trace back my steps..my only thought was i may have accidentally sold it but i just wanted to double check here before i accepted that possibility lol :/ thanks for ur help though i appreciate it

[ripe hollow]

Im wondering why I have insufficient load when trying to add any item that came with the tree house Gatcha... but can add other normal items just fine... ive deleted lots of things to make more room for the load in build mode... but no matter how much I deleted i still can't add tree house items like furniture or stairs

[nimble tendon]

Hello, Im on day 6 of heartopia & I am having issues with the fishing events both boat & frostcore & was wondering if you could pls help me, I keep getting kicked for being AFK when I wasnt, I was fishing & everytime I been kicked was just as a fish hooks my line so I dont even get to reel it in, I have to stand still for a couple seconds to get a fish to hook the line, I do move if I get no hits but I still get kicked, Im sorry but it quite frustrating, Please could you help. (I play on pc via steam)

[spring moss]

help me pls, I am using pc

[fair zealot]

quick question regarding 7days pass gift, did it came through mail? Gifted a friend and he got the present, but somehow it can't be opened

[woven hemlock]

when he receives the letter in the mail and receives it, he'll get a ticket in his inventory/warehouse automatically. he needs to find the ticket and activate it to start the pass

[woven hemlock]

try setting your devices time to automatic. if it's already on automatic, try switching it to manual and then back, then reboot the game. if you're using a vpn, make sure that's set to automatic also

[fair zealot]

The device is already on auto and he already did reboot his device and all that had been suggested, but still can't find the ticket. All there is was just the green gift box that can't be opened.

[woven hemlock]

i've heard a few others say they're being marked as afk even when they're active in the event too, but i'm not sure if there's a consistent community fix for it. the game isn't optimized well for network issues, so you can try the steps in this pinned post and see if they have any positive effect on your gameplay experience

#technical-help message

[woven hemlock]

did he look in his backpack and warehouse? that's where the ticket will go

once the gift box is received from the letter, it's just an empty box. the actual item is the ticket, which should be in the backpack or warehouse

i'm not sure what you mean by his device being on auto, as that has nothing to do with your issue

[woven hemlock]

based on a conversation i saw briefly in #gameplay-help , i think the items from the treehouse gacha take up a lot of load space. try putting them in an empty blueprint to see how much load space you need for them

[halcyon barn]

Hello, The New GiftCode: 2026Valentine doesnt work for me, The System shows up with „wrong Code“

[fair zealot]

still nothing unfortunately

where can i contact the game feedback? will directly contact the dev

[nimble tendon]

Thank you I can try it but it is not an issue with my connection as Im playing with my daughter & she has no issues, Im on lan cable she on wifi so if there was issues, she would be more prone to them than me so I not sure why it happening, But thank you, I am finding more hesitate to join events now due to being kicked

[woven hemlock]

the problem isn't with your connection, it's with how the game connects to the network. so even if your daughter is connecting just fine on her device, heartopia might still have trouble finding the network from your device

[boreal scaffold]

i have bought winter frost season box, but i don't have it on game

[woven hemlock]

where are you getting that code from? it's not a code i've seen for this game, the new code is different: https://twitter.com/MyHeartopia/status/2022611778769949069

Heartopia (@MyHeartopia)

💗 Heartopia · Valentine's Day Sweet Gifts 💗
Love is quietly blooming in our town...
We've prepared a lovely pink romantic surprise for you ✨

🎁Redemption Code: love214
Rewards:
🌹 Snowfeather Rose ×5
🎇 Colorful Sparkler (Pink) ×2
🎆 Colorful Cold Firework (Pink) ×2

X · Feb 14, 2026, 10:00 AM

[halcyon barn]

Okay sorry my mistake hehe

[woven hemlock]

for billing issues, please contact the game support staff

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[fair zealot]

thank you very much

[nimble tendon]

ohhh ok, All this tech stuff confuses me LOL, Thank you

[woven hemlock]

no worries, the game itself is not optimized well for network issues, so many people have had to troubleshoot their games even though their network is perfectly fine. you can try the steps in #technical-help message to see if they help, but otherwise i'm not sure yet why people keep getting kicked for being afk when they aren't

[boreal scaffold]

thanks!!

[placid quartz]

Plss.. help me, why does co-build doesn't work?

[tiny spire]

Getting the same notification twice but in two languages 👀 is it normal? Just wanted to let the staff know haha

[rough bobcat]

You can only do it on Solo build mode, no co-op.

[oblique nexus]

How to make your pets not teleport underneath your house?

[placid quartz]

i can't even put house in solo build mode

[inland cairn]

Guys do u know where we can complain regarding the draws we did in forest spell?? Cos I did 325 draws and I didn’t get the tree or the water.

[dusty tangle]

You can leave feedback in two places.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

and at this thread created by a moderator

https://discord.com/channels/1128257488375005215/1470201178666176542

[inland cairn]

Tysm 💖✨

[spice elk]

Hey, i may have technical problem with Acquiring the two other winter food recipes from massimo. I already did the pancake and coffee quest and i have already plant radish Aswell from blanc. i should have gotten the two other recipe, right? Or is there another quest that i should do?

[radiant magnet]

I have been fighting with customer support for two days because they gave me a fraudalent charge on my card from apple did not give me the coins apple refunded and now they are saying they gave me the funds which they did NOT I have screen shots from two days of me waiting and now cant even play the game

It takes them hours to respond

Not to mention the gacha sucks like dog water

[spiral geyser]

So me and my partner were playing together and mind u he’s not apart of the discord but we had this weird glitch… he can see other players but not mine. Here’s a screenshot from my game showing we are clearly next to each other and the other pic is of his screen showing we weren’t right next to each… has anyone else had this issue and is there anything we can do to fix it? We both have reset our positions and we both even left the game and rejoined. His game was slowing down right before this glitch as well

[karmic estuary]

Uhh I can't join the game 🙁 it says that 'login timed out'- can anybody tell me or help me if possible??

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[spiral gust]

lol we broke the game i cant buy nun

[karmic estuary]

Thx!! 🫶

[dusty tangle]

Your partner should try a few things, such as

Restarting their device / PC.
Joining a new town manually ( if you need help let me know )
There is a button on the login screen that has a wrench on it, called Repair. Your partner can press on that button to fix game files.

[spiral gust]

the steam shop says nuh uh gives u a error

[dusty tangle]

If you’re not sure what quests are available you can open your mini-map and check near the pictures of NPCs. Those with quests will have a little orange checkmark on a clipboard next to their image.

You can also check your quests by opening up your watch and going to Memo

⭐️ For missing recipes, please check these three locations:

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[karmic iris]

Nobody can purchase through steam how mych yiu guys tell us to repair.. check your steam api end hearty

[spice elk]

Tysm

[dusty tangle]

@spiral gust @karmic iris If you look at my message, I was helping someone else. Not asking you both to press repair.

Steam is bugged. You can make your purchases on other devices and report it to Customer Support.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[spiral gust]

ima just wait im sleepy anyway lol goodnighttt

[karmic iris]

yiu guys don't listen i also did do the support center..

[pallid elbow]

hiii! idk why but i cannot receive the vip from a friend in heartopia 😭💔

[spiral gust]

they want you to buy stuff on a diffrent device not steam'

[karmic iris]

my money is on steam 🤷‍♂️

[spiral gust]

wait in store then after they fix it put the fries in the bag

[dusty tangle]

@spiral gust @karmic iris Ya, it can be frustrating. I gave you a solution. Instead of giving the wrong person attitude ( I am not technical support or customer support - I am a player like you helping to provide quick-fixes ) you can always do something more positive with your time. I took the time to answer you both when I didn’t even need to, and you chose to just give me attitude. How awesome.

You can continue your conversation in DMs if you’d like, so this channel stays on track.

Thank you.

[random orbit]

Hello, please help. My friend gifted me a premium acorn guild however, when I will redeem them. It can't go through because I already purchased the guilded acorn pack and I only need to use it using an upgrade version. Please help

[wispy sail]

I’ve charged one time for 680 hearts diamonds but the game had charged double of amount and turned out I got only 680 hearts diamonds instead of double it so I need a refund for 680 heart diamonds which didn’t charged in game

[dusty tangle]

For transaction issues, please reach out to Customer Support in the game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

For this issue you need to reach out to Customer Support since it’s become like a duplicate item now. Only they can fix this issue for you.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

Did you already receive the gift box / letter in the mail that you successfully got the gift ?

[karmic iris]

Kayla oké i'm sorry i know you can't do something about it.. but the least you guys can do is put a big banner to let players know like an announchment 😉

i know it's not your fault and that you are a player aswell! but if you get the same issue multiple times to answer i would question if something in the game is messed up and do we need to make an announchment about it then.

cause if steam purchases is not working properly and people try to spend or get through and they get charghed double or not recieve something at all, atleast warn them it's their money aswell you know ❤️

[magic holly]

Could you please pin a message or make an announcement about the purchase issues in the game after the recent update to inform everyone?

[foggy citrus]

Hi, can anyone help me with this? I obtained the mushroom pie recipe but when I'm about to cook, the recipe is not there. I finished the quests and all that's left is to cook it.

[pallid elbow]

nop

she showed to me the message that i cant receive

[dusty tangle]

Sorry, I wish I could but I’m not a moderator. You can tag a moderator and ask them if you’d like since it’s urgent.

[pallid elbow]

but i don’t know why

[dusty tangle]

There are two requirements that need to be fulfilled ..

You must be D.G. Level 15 .
You must have friendship level 3 with your friend.

[dusty tangle]

Please make sure you are cooking on the regular stove and not the penguin stove.

[pallid elbow]

ahhh

ok

ty

[vital sundial]

It's on mobile version. Android.

[dusty tangle]

Did they give you a response yet to your ticket ?

[spiral gust]

Hey I ain’t with him I said I was going to bed??? And waiting

I have patience

No attitude with me

Thank u for letting me know what happened

[dusty tangle]

It’s okay, no worries

[timid spade]

i can't collect this present, i tried everything 😭 idk what to do

[slate sky]

How to contact customer support? I bought gamg full membership but it showed error. But I was charged on my account

[ancient scroll]

same here

[dusty tangle]

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

@timid spade @ancient scroll

That’s a common bug that we’re all experiencing. We just have to wait for the developer team to fix this for us.

[rough fulcrum]

is there a way to gift gems to someone ? i know you can gift gamg but i was wondering if i can directly gift gems ( and if anyone knows where i can find what the premium pass thingy gives ? )

[dusty tangle]

You can’t directly gift . You can find information by going to the Acorn Store page .

[distant patio]

Hi! whyy is the pc version is just stuck on the log in phase even tho my log in is successful?

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

[distant patio]

my log in was successful and it says that i can go back to the game but the game just stays on the log in part. It does not push thru to the "start" part

Oh nevermindddd it works now

[sly minnow]

Hello! I used to be able to purchase currency through Steam. Now it doesn't work. What should I do? Purchasing through the official website also doesn't work. I keep getting logged out during the payment process.

[dusty tangle]

Please message the Discord moderators and in-game Customer Support so every team is aware this is going on. Hopefully a moderator or Staff member will address the situation.

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[next pilot]

The tree seems weird, guess how
wait, this one isnt clear enough

added one more, guess how

[deft tiger]

Anyone else having difficulties with bug catching on PC? When I hold with mouse it allows me to aim but when I release the button it does not shoot bubble like before. Then on my third attempt of trying to get this to work it completely froze my game. Wondering if this is a new bug or a change requiring the press of the f key now ?

[next pilot]

should be internet and/or frame issue, which happen oftentime

[sly minnow]

Hello! I sent this through the bot. It didn't work through the game. Should someone contact me for help?

[dusty tangle]

What happened when you tried through the game ? Was there a button which was not clickable ? Or, you could not find it ?

Basically, when you receive a response to your ticket in the Discord server, you’ll receive a DM back to you from ModMail.

[sly minnow]

Thanks.

[green hill]

Hi guys so i bought the penguin event pass for a friend of mine <didnt buy for myself>
And they recived it and also used it. But i want to know about the penguin text bubble.
Who gets it does she get it? Or no. Cause she havent got it and neither do i

[dusty tangle]

The person who receives the Pass will have the penguin chat bubble.

You can apply it by typing a random word, pressing on the chat bubble and then the chat box will appear. There is an option there that says Edit Skin. This is where you go to put it on and take it off.

[deft tiger]

I've never had this problem before the recent update. Now its not even allowing aim feature to happen. Ive restarted game, PC and will try to reset router to make sure its not internet issue

[green hill]

Okay thanks ill let her know

[keen dawn]

I had a problem here when i was buying the 60 heart diamond suddenly I had an internet problem and then i didn't get my diamonds but the transaction is successful and my money has been deducted 😭 please give me the diamond i can show the transaction proove🥺💕

[oblique fiber]

I'm also have the exact same problem with payment , says "order error" even though i have money in my steam and the website isnt working either.

[dusty tangle]

@keen dawn @oblique fiber Please reach out to Customer Support in-game so they can address the situation.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[green hill]

Hiii she just checked but she dont have it 😭😭
She also said she dont have the tree either

[dusty tangle]

Did you gift the Premium Pass ?

[green hill]

Yes i did is that the reason why

I gifted it to her

[dusty tangle]

There are two different passes - Is her Pass activated ?

[green hill]

Ooohh

I think ik the issue

HAHAH

[pure dagger]

Guys is anyone knows how to bind steam acc to gmail acc for heartopia?

[sand vault]

Help, i cant log in the game, it keep prompting like that

I already update, change connections, i was able to play like 7 hrs ago, but when i try to get back to play it keep doin that

[untold cargo]

Help help, Where can I see the email and password I used in Heartopia, so they can log into my account and recharge from there?, HELP

[dusty tangle]

There is no binding of Steam account to Gmail account for Heartopia. When you launch the game on Steam, you just need to log in with your Gmail account that you use / want to use.

[dusty tangle]

Have you tried restarting your device / PC ? If you already did this then please try a different type of Internet connection just to see if it lets you through.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

There is no place to see it. You don’t have it written down anywhere at all ? Can you reach Settings ⚙️ on the login screen ? You can reach out to Customer Support there to see if they can help you.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[untold cargo]

Ou😭

[wanton sleet]

i relaunched the game and waited and still getting this

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[wanton sleet]

thank you

[hybrid fjord]

Hi can i know if the bailey j's birdwatching stage 2 is bug? Nkaka ilang event na kasi me and di kmi umaabot sa stage 2 even tho nareach n nmin yung 150pics na goal

[rugged turtle]

not rlly technical help but can yall make it so we can ACTUALLY WISH, this is insane, i shouldnt have to spend money on a game

[ivory void]

Hello, how do I find the steak with mash radish recipe? I can't seem to find it even talking to Massimo directly. Already did crafted the penguin stove and still can't find it 💔

[obtuse hazel]

Hey good morning i have been getting this pop up for a while now and Im not sure why cause my network has good connection has anyone else experience this both in mobile and pc version?

[little hound]

my pink bubbles of the week, is not appearing for me

[fiery lark]

hi, this pop up keeps appearing, i've tried to repair the game but it's still appearing. not sure what to do

[dusky dew]

SOMEONE IS TROLLING ME, I CANT GET OUT LOL

[silk mirage]

I play on iso my iPad! Is there was way to use keyboard and mouse ?

[deft quiver]

am I doing something wrong? Trying to get my reward and I'm just not getting it no matter how or where I click on it.

[wraith fox]

anyone else having an issue where when they open the game, the play button just never appears? I'm just stuck on the opening screen. I did the repair thing and i've reopened the app several times

[desert kettle]

I’m trying to open heartopia after not playing for a bit and it just tells me login timed out, what does this mean? How do I fix it?

[frigid wigeon]

I am having this problem too, I even tried relogging, and repairing my game.

[deft quiver]

same!

I just want my stars so I can upgrade snowsculpting mann

[sand vault]

Thank you will try

[teal depot]

hi supports, i bought this and upon checking on my bag most of them are missing please help

[viscid jacinth]

Please check your mailbox

[teal depot]

its empty it got glitch somehow then all duplicates are gone

[viscid jacinth]

Huh...check the warehouse then. If it's not there then I suggest you report bugs

[teal depot]

but the warehouse reset on the last minute a while ago, I even flex my screenshot to my friends and we build it together but when i change blueprint some of them gone

[viscid jacinth]

What? The warehouse doesn't reset

[teal depot]

i mean warehouse you mean the store? because if my bag its missing

[viscid jacinth]

Your bag has two areas, your main bag and the warehouse. The warehouse is only accessible at home. Please check the warehouse

[teal depot]

oh i dont need the second one my bag has lots of space yet

[vital nest]

Hi! Is there a glitch or error going on with some people’s furniture shop? I’ve been having the same sets for 2-3 weeks in a row.

[viscid jacinth]

It can still show up there at times. Double check, if not then report

[teal depot]

yeah its empty so i dont know where it went

[viscid jacinth]

Nah unfortunately it's just unlucky stuff. This happened to me

[viscid jacinth]

Report

[vital nest]

It’s kinda upsetting because I unlocked the upstairs furniture and haven’t gotten a new set at all yet, like hello ):

[woeful nimbus]

i just bought a Fashion Gift Ticket for my girlfriend but i think she got it in mail but can't claim it, I don't know if I'm making her do it wrong how can i do it?

[worn slate]

Why do I always get this thing

[earnest kindle]

are u trying to overlap furniture maybe?

[worn slate]

I couldn't see anything. Cause if I overlap, it can't be placed

[hexed coral]

love when this glitch happens

[weak geyser]

doas exhibition pass pack reset

[deft quiver]

im gonna try to get em on phone, if not then rip ig, no rewards for me

yeah it's broken

[hearty magnet]

Hi, When I made a purchase on Steam for pink hearts, It Said that it has be an error and to contact support. I don’t understand and how contact support?.. my english is not good, i’m french. I didn’t get my pink hearts and I did not understand whats happened. Please someone can help?

[sly minnow]

I submitted a request through the game. Could you please tell me where I can be contacted? When I submitted a request on Discord, they said they couldn't help.

[crimson mauve]

I pet my cat and its not letting interact with my dog and i keep having to leave and rejoin and sometimes my cat keeps going invisible

It keeps saying this when im not interacting w the cat anymore

[dusty tangle]

This will reset at the next gacha / banner. The one that will replace Forestbell Spell ( the current fairy gacha ).

[dusty tangle]

To view the ticket you created in-game you can go here ..

Open your watch and go to Settings ⚙️ Go to Account Management Press on Support Center Press on and then press on Feedback Record

[dusty tangle]

This is a common bug that everyone is experiencing. You can either restart your game, change towns manually or go into for a few seconds and then exit it.

[crimson mauve]

Okay thank youu

[sly minnow]

Found it! Thank you.

[dusty tangle]

Salut ! Sur Steam, les achats fonctionnent pas bien aujourd’hui. Il y a beaucoup de joueurs qui ont eu le même problème que toi.

SVP le signalé à l’équipe de support dans le jeu.

Ouvre ta montre va dans les paramètres ⚙️ à côté de ton numéro du compte il y a le bouton “ gestion du compte “ tu choisis centre d’assistance et après cliquez sur

[toxic wing]

Is anyone else having the issues that when trying to attach clipart to furniture isnt allowing me or showing up in my workstation.

I create them from the drawing board etc but cant find them to use or nothing. Please help

[dusty tangle]

Maybe this thread can help ?

https://discord.com/channels/1128257488375005215/1461713339473203377

[toxic wing]

Mine still doesnt work

[dusty tangle]

What furniture did you create ?

[toxic wing]

Bed

[dusty tangle]

Joinery single or double bed ?

[toxic wing]

Single then crrated the clipart and saved it.
Went to the wprk bench and comes up nothing

[dusty tangle]

Did you select the single bed template when you went to the canvas ?

[toxic wing]

Yh

[dusty tangle]

Are you following these exact steps ?

[toxic wing]

Yh ill do it again

[dusty tangle]

Can you screenshot the templates you are picking and everything - that’s the only way I can really help you since I can’t see into your game

[dapper totem]

I can’t pet my cat or feed it idk what to do

Logging off and back on didn’t work

[toxic wing]

Okay

[dusty tangle]

Please enter for a few seconds and then exit. Approach your cat again and the interaction bubbles should appear again .

[kindred temple]

I am trying to gift my gf the acorn pack but gives me errors , tried a few times

[dapper totem]

Oooo kk

[dusty tangle]

Purchases seem to be extremely bugged today ( especially on Steam ). The only thing you can really do is contact Customer Support to let them know purchases can’t be made.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dense hazel]

how do we start fashion event? my friend say he not even got call from atara

[dusty tangle]

You need to be D.G. Level 7 and have completed the quest The Answer Lies Within. Then Atara will call you.

[faint dagger]

Hey customer support you unjustly muted me for a refund on my game!!! If you don’t undo this I’m getting a lawsuit on your company!!!

😡

Ten years being mute is unacceptable!!!

[steep glade]

I just made a mistake. I was supposed to pull the building gacha, but I wasn’t paying attention and ended up pulling the clothing gacha instead. Is it possible to get a refund? I don’t want the clothing items I only want the building 😭

[dusty tangle]

Did you request for a refund or ask for a chargeback to be made ? The best thing you can do right now is contact Customer Support to figure out what happened.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dense hazel]

now my friend 23 and have only quest that tell us to try sewing

[dusty tangle]

I can confidently tell you that they probably will not refund you for this. You can still try to reach out to them to explain the situation.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[steep glade]

alright

[dusty tangle]

Can your friend check their watch and open the phone app within ? Maybe the call from Atara is hidden there as a missed call ?

[dapper totem]

This is helpful but it still didn’t work depressingly idk if I wasn’t offline long enough

[dense hazel]

he is 😅

thank you

[dusty tangle]

You don’t need to go offline. You need to enter solo building for a few seconds and then exit the building mode. Then you can find your cats and interact with them.

If you have multiple cats then you may need to repeat this more than once for each cat.

[dapper totem]

AH XD that worked Ty

[paper carbon]

When I answer a call, my game freezes and I can't do anything else (I have to restart it to get it working again).

[granite dove]

Skating with friends glitches my game. I get stuck in skating mode and have to force end my game to fix it. Happened twice now

[inner vault]

i can’t complete this quest because there’s no prompt to give annie what she wants. i have over 20 of the treats in my inventory so that’s not the issue

[dusty tangle]

Can you go to Massimo and buy meat ? That should be the food item to complete this quest.

[inner vault]

thank you, that worked! a little confusing because the description says give jerky a try so i literally just wasted the last of my stars for nothing 😭

[limber ridge]

Does anyone know why I can’t interact with cats? I’ve tried entering build mode and exiting, and it worked once so I could feed them, but I can’t interact with them after that. I have to close the entire game, enter build mode, and exit just for one interaction.

[hazy verge]

Having same issue my cats are straving and I can not interact with them ... they won't even use the auto feeder

[limber ridge]

Same here! I’m assuming cats in general are bugged out, because I can interact with my dog just fine

[hazy verge]

They need to fix it

[limber ridge]

If I do the build mode fix, my cats are stuck underneath the house. Idk what to do lol

[slim hill]

I always wonder how did they even get down there but I too glitched under my own house a few times now

[bold bear]

just got kicked out of butterfly event for 'being afk' while im actively participating. i dont know what kind of bug is going on but a friend of mine had this earlier aswell.

[coral musk]

Is anyone else getting this weird staggering lag every time they move? I’m using my iPad 10th gen and it’s doing it even on the lowest of settings! It was fine way before so idk what’s wrong

[hazy verge]

Yep esp at ice rink

[sly remnant]

hello everyone! I cant find my downloaded photos from my gallery album in game (i clicked downloaded) but its not showing up in my downloads folder..

[thick depot]

ok im act crashing out. It kepes saying unsuffucient data when i download this game on my PC and ive got so much storage. I dont know how to fix this because although i have more than enough storage ive cleared out almost everything

can the creators fix this or smth

[lime kite]

I’m having this issue whenever I try to login to the game and I’ve tried uninstalling and reinstalling the game to try and fix it but it hasn’t worked

[gray lynx]

help, i can't claim these stars

[sand vault]

Help i still cant log in, still log in error, i tried to forget my wifi, restart my phone as well as the router

[robust canyon]

Anybody else dealing with a glitch where exiting a vehicle or pulling out a tool makes your character glued in place?

[devout kite]

So i should of been DG level 29 with 140/140 today as yesterday I was 90/140. I did all 5 of my requests and I am only 130/140

[abstract sigil]

This is a known bug (happening to me too) it's because we have 21 pieces but the stars show 22 and not 21. I wonder when they will fix this?

[robust canyon]

That really sucks, you'd think most of these wouldn't be happening after a year being released in China

[radiant loom]

Ive been having issues with my golden tabby cat for the past two days now. I can't feed my cat nor play with him. My other cat and dog are doing just fine.

[delicate ridge]

WHY DOESNT IT ACCEPT MY GIFT CARD

[limber ridge]

I think it gets more bugs when you make it global, but I could be wrong

[delicate ridge]

I got a gift card specifically to buy stuff for heartopia just for it to not work :(

[robust canyon]

I'd like to know how since that doesn't make sense. It's not like it's a port to a different console, that I'd expect some bugs

[limber ridge]

That’s why I was saying I could be wrong. Most games I played that went global ended up a little buggy, but it was an easy fix lol

[vivid mortar]

Hi! I just posted in help center and realized I should move here-

I bought some stuff from Bob’s Furniture- I didn’t have enough space in my inventory, so I cleared some- then went to claim all in my mailbox… not realizing I was still one inventory slot short. One of my items is missing now, not in my storage and I can’t claim it anymore in my mailbox. Is there anything I can do about this?

[past kraken]

Hi, I'm playing on mobile (iphone 15), and I'm usually a Switch gamer so I don't really know which option does what in the graphics setting menu. My house is pretty big with a lot of items (I'm around 307000 on 323000 at the moment), will upgrade my lot as soon as I can. But since yesterday, the pop-in has been next level. Some of my crops just don't show up at all, like ever. I move around my house and it takes almost a full minute for things to appear. But yesterday my house was the pretty much the same and it wasn't doing this. Does anyone know if it's related to the last update? My phone being too old? Is there settings I can change to help?

Since release I've been playing with the same settings without any problem.

Balanced

Quality : Custom
Frame rate : 30 FPS
Clarity (Res) : Medium
Image precision (Render Scale) : Medium
Visual effects (Shader Qual) : Medium
Bloom : ON
FXAA Anti-Aliasing : ON

Snow effects : ON
Memory optimisation beta : OFF

[robust canyon]

I've never seen game breaking bugs

[wild pollen]

Idk if anyone else have the same issue but i can’t claim this wishing stars 🙁

[robust canyon]

I'd suggest turning off something like bloom and 2nd I'd do shader quality down. I have an older CPU (Intel i5 6500) so my seetings are quite low. My phone is an Samsung Galaxy s23 fe 5g so I don't need to change settings for since it is relatively new.

[dapper sapphire]

I can't complete this quest. I already submitted the 5 daily info cards and this isn't a separate quest, so I have no clue what to do now. Shouldn't this be a separate from the regular info card submission..?

[past kraken]

Thank you, will try. 🙂

EDIT : It does help a tiny bit with pop-in, but it makes me lag non stop while moving so it's not worth it.

[pine plover]

I can't purchase anything it just says this 😞🥀

[indigo urchin]

my first cat.... hates me? i will never let me pet or feed it and is constantly under my floor how do i fix my cat

[small pilot]

Help please

How do I fix this?

[honest snow]

uh anyone else scroll on pc for the game acting out? its not my mouse..

[north sun]

for some reason annie, ka ching, and eric wont show up and i kinda need them all for a quest
like what i mean is they arent on the map at all and are untrackable idk what to do pls help

[errant scroll]

They're at the concert I think

[north sun]

omg youre a life saver

[woven hemlock]

Make sure you submit a ticket through the support center in the game itself, and not through the email provided by Steam, as so far I haven't heard anyone mention a response back from the email

The response time depends on when you send it, as they do work regular business hours. Typically, I've gotten a response back within 24 hours for most tickets I've sent, but the game doesn't notify you when there's a response, you need to go to the actual ticket to check for a response

[austere flicker]

Hii i have a question, how i can get a refund? i dont care if the items gets eliminated i just want a refund

[woven hemlock]

Do you have a mallard info card in your backpack? The quest dialogue only appears once you've satisfied the original requirements. If it's not appearing, try getting a new mallard card and putting it in your bag

[woven hemlock]

You can contact their support team to ask about a refund

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

If you attempt to do a refund/charge back from your payment method, it will negatively affect your account (will lose the items associated with the charge for sure, but I've also seen people be unable to use the chat function for 10 years) so hopefully the support team will be able to help process a refund from their side

[candid arch]

Hello can someone tell what did tree do this

[sullen ginkgo]

How do i get this bubble?

[bronze turret]

I can’t claim those wishing stars either from that specific stack!

[weary dragon]

Someone please help me lower my brightness. The snow is SO bright. I cannot see like words for quest, I can’t see the little hud on the bottom for emotes and my tool box. The snow is soooo bright

[obsidian zinc]

Has anyone had this happen? It won't let me claim reward so my phone will not stop flashing. I tried resetting game a few times.

[obsidian zinc]

Go into graphic settings and turn the snow off

[brave maple]

Yes mines been like that since Thursday, there seems to be no fix for it yet.

[obsidian zinc]

Ugh I hate that

[wanton junco]

I can't pet my animal when it is wearing the dragon head. 😭

[pearl nexus]

Any news on the 403 forbidden fix?

[rustic parrot]

i'm having the exact same issue TwT

[rustic parrot]

i think it's an issue for most people - my phone also keeps flashing and won't let me claim it despite restarting :,)

[compact ibex]

is resonate working for anyone? I get the icon up but then the player im with just stares at me

[tame kraken]

Why I can't see the scenery my friend (^o^)人(^o^) is adding to her house? We were taking a pic together I saw the pic after & it was like snow theme but I don't see anything, only her, she was standing on the rock but for me it was just like she was standing on air..
We're friends & have a good relationship, we talked & visit each other houses, give gifts & throw parties together, so I don't know why I can't see her house decorations...

[solid pike]

Is anyone having issues with their CPU fans pinging to maximum as soon as you boot up the game? It was fine until the MLP update.

[carmine coral]

I put my large fish tank away, and my 5 star whale shark disappeared. All my other fish went to my warehouse but my shark is GONE! I even tried reloading my previous blueprint. Is my shark gone forever?

[solar gust]

How to contact via email

[pale reef]

not able to claim rewards even though it says 21/21 but the wishing star says 22? ive clicked on it several times

[obsidian zinc]

Ya a bunch of us are having this

[rustic parrot]

the phone notification is what bothers me most about not being able to claim this

[real vapor]

the game keeps freezing... why is the game crying for help lol just playin.. when invited to do the bird watch the game freezes

[solid pike]

That's what I'm worried my game is going to do as well. My computer fans are so loud as soon as I boot up the game; but my computer isn't overheated at all.

[crystal axle]

I havent gotten the frostspore event participation achievement even though ive done it and gotten other achievements for it

[white snow]

Help why is my ping so high?!!??

[winged salmon]

can someone tell me what is this?

[coarse elm]

Looks like it's the popup for when the game is crashing from an error

[plush totem]

You need to go into setting it's there 🙂

[foggy bough]

Can't claim the wishing stars for completing the set

[slow ridge]

What happened all of my clickables are gone

[weak marsh]

hello! ive been trying to get Heartopia to log on now for almost 3hrs... it is stuck on loading screen everytime and even after asking to log in(im through google) ...it doesnt do anything but stay stuck in loading 100%. nothing else. ive updated evrything, cleared caches, uninstalled/reinstall...did for both types on steam & from web source. and restarted PC like so many times...anyone know whats the issue here?

[slow ridge]

I can still click on them they are just invisible

[fervent galleon]

I have the exact same issue. Think this is a bug

[hexed thistle]

No more Heartopia for me today I guess

[errant wave]

I can't login in my sea server account ☹️

[jagged girder]

Same but mine is stuck at 9% :c

[weak marsh]

i wanna play it

[hexed thistle]

So this happened after I tried to cheer up my pissed off cat. My friend just tried to pet it too and she crashed also.

[native jewel]

okay, whats the deal? i havent got one bear sculpture this whole time? am i suppose to do something?

[hexed thistle]

Are you fully leveled in the hobby?

[native jewel]

yes

[wicked jacinth]

@jagged girder I restarted my PC and modem/router and that fixed my 100% issue. I know you said you reset multiple times but it worked for me

[weak marsh]

i have resetted everything! been at it for 3 almost 4hrs trying to figure it out

[jagged girder]

I also restarted my router 🙁

weird

[onyx fiber]

Okay, major problem. And quite frankly I'm pretty pissed off. So I saved my house. Went to the blueprints to see if I could move my entire house back a few spaces now that ive bought more land. Moved it. Loaded back in and half of my stuff is gone. Including a lot of stuff I bought earlier. No where in my inventory. And I lost ALOT of money.

[wicked jacinth]

@jagged girder Try this? This game is sometimes buggy but this has also helped.

#technical-help message

^ This post (Mainly the VPN Part)

[jagged girder]

Alright thank you , I’ll try it out

[weary dragon]

I didn’t see it 😭

[blissful crater]

i have the same problem

[weak marsh]

[sturdy musk]

The game has been buggy all day anyone else having the same issues?

[weak marsh]

I've been stuck at loading in screen

[sturdy musk]

Oh gosh 😭😭😭 all the tools stop working properly even when you do get in

[dusty tangle]

Usually when the tools don’t work properly it’s related to controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[sturdy musk]

Not using controllers

Using mouse and keyboard

And I’ve already re started the game over and over again and having same problems lol 😂

[wicked jacinth]

Is that controller back there wirelessly connected at all?

Heartopia gets really weird with any controller

[gleaming cairn]

I think something is wrong with this one. You set it and it just does nothing at all.

[sturdy musk]

Nope

[sturdy musk]

As I said I’m not playing with the controller I don’t know how to with Heartopia I only use mouse and keyboard the controller is only used with my other games like Palia

Things like this keep happening - I tried to re set my position

[wicked jacinth]

I know you're not playing with controller but heartopia is very sensitive with certain devices. Even if you're not using the controller and its sitting there idle. Heartopia takes the input gets weird

So i was just making sure it wasnt connected. Cus i see a bluelight coming from it in the first pic

[sturdy musk]

Right sorry my bad I mistook your message I apologise there I’m autistic and did not read that like that sorry

[dusty tangle]

The game is the most buggiest on PC ( Steam and TapTap included ). The way most people get past the 100% loading issue is using a VPN ( like Proton which is free and almost everyone with issues are using right now ). Then they switch back to their regular WiFi.

Personally, I’m playing on mobile phone !

[sturdy musk]

It’s connected but not using it

[plush totem]

Mine is ok is This all or just pc users

[wicked jacinth]

Disconnect it

Your problem should be solved

[sturdy musk]

I have tied that

Tried*

I did that and reloaded the game and it doesn’t work

[wicked jacinth]

Try disconnecting it and restarting your game?

[sturdy musk]

It’s been working fine all the time with it plugged in and never had this problem

Tried that too several times 😭😭

[bold river]

In suggestion what is the true or false thing for, and will it affect my suggestion?

[sturdy musk]

Might call it quits tonight it’s only a problem on my pc not on my phone

[plush totem]

Mind as i said I have a glitch with yesterdays egg I can't find the basket as it not show up 🙁

[sharp urchin]

My cat has stood under me twice now and has ruined my food twice. I have even restarted the game after the first time, and then my other cat decided they wanted to stand under me and prevent me from being able to click any of the options to change temp or whatever it is

[sturdy musk]

Thank you everyone for your help though. Means a lot 🥹

[analog raft]

wait guys why can’t I speak in general for lile 30min

why is it so long

helppp

[zealous pike]

no idea

no reacts either :/

[analog raft]

is this for every msg I send now??

I literally only sent one help

I can’t reply to the person who replied to

[dusty tangle]

Usually this happens when the moderators are trying to control a situation. They’ll most likely adjust the slowmode again soon.

[analog raft]

ohh I see thanks for the help and I love your profile !!

oo one question

what are the booster perks

[dusty tangle]

You get a discord role with a different coloured name. That’s about it for now.

[analog raft]

okay thanksss

[bold river]

Anyone know why i cant put a European lobster in a tank? I have the largest tank size and he won't go in any slot, doesnt even show up

[midnight needle]

Unable to collect reward

[void kelp]

is anyone else having an issue when you take photos of the egg for the egg hunt it says invalid? it’s not letting me get any of them past like 2 days ago

i’m not too sure why

i’m trying to get the pink egg in the skating rink atm and i’m taking a pic but it keeps saying invalid

[dusty tangle]

When it says invalid, it might be because you’re using your birdwatching binoculars

Can you double-check that you’re using your camera, which is next to your toolbox ?

[vague pond]

i also did that at first use the regular camera

[dusty tangle]

This is a common bug. There is no fix for this unfortunately. We have to wait for the developers to provide a hotfix or patch for us.

[silent scroll]

I was just coming to share this issue lol thankyou for this lol now I know its happening to others and needs to be fixed lol

[void kelp]

OMGGG lol 😭😭 lmao i forgot there’s another camera

[tawdry wharf]

How do I report a bug, when a friend wants to buy something from the frost festival collection, the pot won’t go away afterwards, unless I log off and spawn back in! It never used to happen, also the help from a friend things never seem to be available so how are we supposed to get them? Any help greatly appreciated 🫶 🫶

[dusty tangle]

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[tawdry wharf]

Thank you 🫶

[bold seal]

Any idea of why everytime Vanya calls me to go fishing the game just crashes and I can't do anything?

[woven hemlock]

common issue across multiple devices, please report it to their support center so that they can resolve it

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[open dome]

I believe the percentages given in game are incorrect for the drop percentage of the mlp event

[royal vine]

Hello, I just did a pull for the My Little Pony Event, the randomiser was set on Rainbow Dash’s car but I got another item instead, was this a glitch or intentional?

[dusty tangle]

@open dome @royal vine You can bring these concerns up to Customer Support in-game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

Also, there is currently a thread open for everyone to give their feedback if you would like to join it

https://discord.com/channels/1128257488375005215/1470201178666176542

[mint mason]

I'm having an annoying bug where I can't submit my home evaluation. I've had this bug since launch (I started the game on the 8th of January) and it always seems to get stuck on the Submit screen.

I tried spamming the button, pressing it normally, scrolling through the photos, clicking the photo, everything. Eventually, I'll see "photo upload failed" but it doesn't seem to progress at all. Any ideas?

I will report this bug on the support page, too. I hope there's a solution. Thanks in advance ^^

[royal vine]

Thank you

[lime kite]

I’m still having the issue of the login timeout and have been all day does anyone have an idea as to what to do or what’s going on with that?

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[raven socket]

Please this one it’s so hard for me to do can anyone help me

[lime kite]

Thank you!! I’ll try these out and hopefully one of them will work :)

[dusty tangle]

Are you having a hard time with the quest ? You’re always welcome to ask questions in #gameplay-help

Basically, use a mermaid tail ( or a few ) until you see & catch the blue shadowed fish ( see screenshot ). Doing it with friends is quicker ( or use it during a fishing event ).

[raven socket]

Oh thanks

I don’t have no more mermaid tails left

[latent mirage]

my friend just started and his game is broken. he can't pull out his fishing rod or fish without 1) not being able to move, or 2) his map view being glitched whenever he's not on his vehicle. this started when i had him join me in fishing at old ocean while i was using a mermaid tail

[unique hemlock]

Went to do the meteor show stuff, and when I went into Doris's shop, I'm missing ALL of my starfall currencies, for no reason.

Not stored in my warehouse, and I know I didn't delete them.

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[latent mirage]

thank you, ill have him try this

that fixed it, thank you

[versed crane]

Hi!! I’m trying to give my bestie the month voucher but it keeps telling me she doesn’t meet the gifting criteria. Any tips?

She’s online and we are level 2

[dusty tangle]

To be able to gift you both must meet the following criteria

Must be D.G. Level 15
Must be friendship level 3

[versed crane]

Nooooo aw okay, thank you!

Is there a way to boost friendship or just the one interaction a day

[coral bobcat]

once a day

[dusty tangle]

One interaction per day that grants + 2 EXP

[lime kite]

Changing my connection to my data worked for me so thank you so much for the help!! I’m so excited to be able to play again :)

[versed crane]

Thanks guys!

[unique hemlock]

What causes starfall currencies to just disappear for no reason?

[nocturne flax]

What's going on with this?

[dusty tangle]

Common bug that everyone is experiencing. Customer Support said they are aware, so now we just need to wait for the fix / patch from the developers to be able to claim it again.

[nocturne flax]

Thank you!

[lilac wren]

hi! do we get back mats when we switch blueprints? i wanted to show my firsts houses to a friend and switched on a few blueprints, and now im out 100+ penguins mats and missing roaming oak and cant put back the house i had before blueprinting previous ones. is it a bug? i could swear it usually gives me mats back

[amber flame]

DONT THROW FIRWORKS OUT OF THE RINK IN THE CONSERT AREA. you will not be able to light them. 🙁 I lost a fortune fire work worth 125 pink hearts 💕 ☹️

[pulsar shale]

I opened Heartopia through Steam so i could use my wallet but nothing happens when i click to purchase heart diamonds. :c

[eternal solar]

you have money via your steam wallet? or you just want to purchase on steam?

[pulsar shale]

i have money in my steam wallet i want to use

[eternal solar]

can you try repairing your game? and if that ends up not working, try repairing it via steam > go to your library > right click heartopia > properties > installed file > verify integrity files

[pulsar shale]

I'll try those. could it be an issue that i technically have it twice downloaded through Steam and the TapTap app?

[eternal solar]

noo, sometimes pc's just like to be wonky >_< aha

[past kraken]

Hi, does anyone else keep dropping through floor when switching between game mode and build mode? Every. Single. Time. I have to get out of build mode, reset position, start build mode when I'm not on any floor, then make sure to exit build mode outside of my house too. It's getting super annoying. Started this morning and I keep forgetting.

[pulsar shale]

yeh done the things. still no load

[lapis nest]

Ever since it auto removed me fro. The firework show now whenever i try and gish or use anything it breaks and dosent let me move to position the fishing line and even after exiting it prevents me from walking or jumping or any movements. Please help at this point i can no longer play the game..

[pulsar shale]

i did just swap default browsers and now im just getting an error to contact support. who knew taking money was difficult