technical-help

[wicked jacinth]

Its saying DG 20 for some reason

[undone jolt]

... how ?

[undone jolt]

can u screen

[daring trellis]

I need help

[daring trellis]

I did

[dusty tangle]

I've tried using them as well with no luck. I've used them near other bugs, in general spawn areas, near ponds and rivers but it felt like nothing different was actually happening.

[wicked jacinth]

whats your DG level today

[undone jolt]

23

[daring trellis]

I need it for the purple butterfly

Purple emperor

[wicked jacinth]

ah ok

[undone jolt]

u will find it here

[knotty sigil]

Could I possibly get help with my game crashing while intitilzing files?

[daring trellis]

https://tenor.com/view/cat-crying-cat-cat-meme-cat-crying-meme-crying-cat-meme-gif-1182720488497099882

[daring trellis]

It said the flower field 🫠

[dusty tangle]

He gave you the wrong information, it is Flower Fields.

[undone jolt]

I didn’t understand — what exactly is your problem? Is the level shown in the game not yours, or what?

[wicked jacinth]

My game glitched it said lv 20 but i reset my game and it solved itself

[undone jolt]

rly ?

[daring trellis]

It’s ok

[undone jolt]

oh congratulations

[undone jolt]

this one ?

[dusty tangle]

Yes.

@daring trellis

[undone jolt]

ooooooh

mb

[daring trellis]

This one

[undone jolt]

when i heard purple butterfly i though u talking abt this

[daring trellis]

I followed all instructions but there’s no bugs, like nada and none show up. I used two attractor and nothing happened so I restarted my game twice

[wicked jacinth]

Yeah thats in flower field not where you posted 💀

[digital basin]

But do we have the rainbow weather right now?

[dusty tangle]

I caught my Purple Emperor on Whale Mountain. Did you climb up the mountain ? It should be up there and no insect attractor is needed.

[daring trellis]

It said they can show up in sunny weather as long as it’s 12

[digital basin]

Oh right right

[daring trellis]

I’ll try that but I need to buy more attractors

[undone jolt]

Okay No problem, I’m sorry for the mistake — I thought it was another butterfly.

[daring trellis]

That’s ok :3 thank you for the help

[dusty tangle]

Honestly I'm having the same issue with the attractors as well. I also followed the instructions.

[daring trellis]

That’s so weird, yesterday my cat was glitching too and I couldn’t pet him and all the buildings and trees where glitching too and it’s was messy

[undone jolt]

when this happend enter build mode for few sec and exit

[daring trellis]

Sounds good

[dusty tangle]

When this happens, you can enter for a few seconds and then exit. Approach your cat again and the interaction bubbles will appear.

[daring trellis]

Oki

[mental pollen]

My game on mobile won't start, anyone know how I can fix it? I can enter the app but when I click "start" it won't enter any town

[dusty tangle]

As for the glitches you're seeing, I've had them before and simply restarting the game should help.

[daring trellis]

Sounds good

[undone jolt]

What exactly happens or what appears to you? Can you take a screenshot?

[mental pollen]

It just says entering a new town without doing anything. I keep clicking on start but then it says matching town then there's a reconnection time out message, and then the same again whether I click return to login or reconnect

[undone jolt]

is that the first time u play the game ?

[mental pollen]

No not the first time

[undone jolt]

Can you try restarting your device and try again?
If the problem persists, try pressing the Repair button at the top right and try again.
If it still continues, uninstall the game and try downloading it again.

[mental pollen]

Ok thank you!

[visual spire]

i have bought these things and there not in my inventory how do i fix this

[undone jolt]

did you check ur mail or ur warehouse ?

[wicked jacinth]

#technical-help message

[visual spire]

i have checked warehouse but not mail

[wicked jacinth]

Helped me

[undone jolt]

check the mail

[visual spire]

guys problem solved thankyou 😂

[undone jolt]

np

[versed latch]

is there a way to switch keys?? im left handed so i prefer the arrow keys over the wasd keys, but i cant find a way to cahnge it

so i can use my left hand for my mouse

[undone jolt]

Unfortunately, there is no way to do this currently. If you want, you can suggest this control idea in the next channel.
https://discord.com/channels/1128257488375005215/1420358367700062238
〢 If you feel it’s a problem and it bothers you, you can report it inside the game.

[wicked jacinth]

Not on heartopia itself no. Do you play on Steam?

[versed latch]

alrr thanks! i just am used to play that way so ill let it know in the suggestions and for now i'll learn to be right handed hahaha😔

[versed latch]

yuh

[undone jolt]

Yes It’s better to do that, because in most games, this feature usually doesn’t exist.

[versed latch]

yeah, i like when you can switch keys to the way you prefer, its just easier in games, ill let them know!!

[undone jolt]

i hope they look abt it

[versed latch]

wait how does the suggestion thing work, i cant figure it out

[undone jolt]

Just send your suggestion as a normal message, and it will be automatically converted into a suggestion.

[knotty sigil]

Why does the game keep crashing for me at the extracting files stage? I uninstalled and restarted and checked the game file integrity and still the game crashes.

[versed latch]

ohh okay i did that and thought i did it wrong and deleted it, alralrrr

[undone jolt]

did u try to restart ur device

[knotty sigil]

no

[versed latch]

ohh wait nvm it already got added , i'm just blind 😔

[undone jolt]

try and tell me u can also try to install the game from taptap

[undone jolt]

found it by chance.

[knotty sigil]

I am already using the TapTap launcher on windows 11 and no the system restart didn't worked. the game crashed at the exact same point

[agile mural]

Heartopia has randomly taken 35$ dollars into my account even though I’ve never bought anything, or any membership. I did spend 30$ on the ice castle but it’s saying last night the game has taken 35$. It’s not accepting a refund and I don’t know what else to do, is there anyway I can access customer service or do anything?

[undone jolt]

u didnt try steam ?

[knotty sigil]

no

[undone jolt]

try steam

[agile mural]

I’m on mobile and it doesn’t show that

[dusk anchor]

Could you increase the building load

Hope u can as it would be good update

[astral flame]

Is there a place where I can make a game suggestion?

[undone jolt]

yes

[undone jolt]

https://discord.com/channels/1128257488375005215/1420358367700062238

[dusk anchor]

Am on plat 15 and still running out of space wish they would update as there is a lot of stuff coming out I want in my house

[undone jolt]

this is the only way to increase build load. You can add your idea as a suggestion in the next room.
https://discord.com/channels/1128257488375005215/1420358367700062238

[twilit tide]

hey i have a problem i cant sign in and it wont open with me whats the solution?

[stray axle]

Please devs fix the pets!! I cant even interact with my cat, the options don't even pop up 😭

[narrow terrace]

hello! this is not exactly a technical help but I didn't know where else to ask. In the My Little Pony update, what currency will be used for the gacha? just for saving 🙏🏻

[agile mural]

Alright I submitted, how can I tell my complaint been answered?

[undone jolt]

try to restart ur device

[undone jolt]

https://discord.com/channels/1128257488375005215/1420319877507579988

[undone jolt]

enter build mode for few sec and exit

[undone jolt]

check every time

[knotty sigil]

ok Steam worked thank you so much

[undone jolt]

np

[agile mural]

Check where?

[silver stump]

i keep getting failed to get server list

[undone jolt]

From the same place where you submitted the report, in the green icon at the bottom right, you will find the conversation there.

[undone jolt]

try restart ur device
if didnt work try use vpn

[silver stump]

i tried restarting and repairing. my ISP doesnt allow VPNs

it worked fine without VPN

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot

[silver stump]

i work with computers. i tried all the troubleshooting steps. i know youre trying to help but this is something else

[agile mural]

Alright thank you

[undone jolt]

I know your problem, and it happens to many players. The solutions I mentioned earlier usually can fix your issue, especially if you are using a VPN.
If u cant use vpn , you can contact the in-game support team to solve your problem.

[silver stump]

support centre wont even pop up even after reinstalling the entire game.

[undone jolt]

from where did u install heartopia from ?

[silver stump]

steam

[undone jolt]

try install it from tap tap

[silver stump]

not fond of third party apps but ill wait and see

[undone jolt]

TapTap is an official launcher for the game

[silver stump]

i get that but it was running fine off steam not even 6 hours ago

[dusty tangle]

Hi momo. The currency that will be used is exhibition passes .

It will cost a total of 360 to complete one character's gacha.

[soft dune]

Hey, is there a way to use controller on PC?

[wet helm]

I’m muted for 10 years on my account after getting a refund. When I log into my other emails, they have the restriction as well. Will it be removed if I artificially change my IP address

[dusty tangle]

Not at the moment. Controller support is not available yet. Hopefully in the future.

[undone jolt]

Okay Try restarting from time to time and make sure the game launches properly or that the Support Center menu appears.

Also, check for driver updates, Windows updates, etc., as a precaution.

[soft dune]

What about steam deck? :3

[silver stump]

all updates are always made sure of to be completed but thanks

[dusty tangle]

I don't think anyone can answer this here. Have you tried contacting in-game Customer Support to address the issue ?

[undone jolt]

u should contact in-game support

[dusty tangle]

Some players have tried Steam deck but have had issues. You're welcome to try it if you'd like.

[soft dune]

Will do, thank you!

[jagged falcon]

@livid moon

[crude garnet]

Idk if this counts as a technical issue but I need help from a mod on this

It stops there as if I didn’t buy the plot

[undone jolt]

yes u should buy plots

[crude garnet]

No I already did. The plot has been bought but the game won’t let me build on it

That whole area actually

Is it a bug ;-;

[languid plover]

I'm so tired of having expensive ingredients wasted just because I can't access the stove because AN ANIMAL is in the way and body blocks me. It's such a waste of time and resources.

[crude garnet]

I’m back after doing all the things on the list.. but the issue still persists.

[undone jolt]

can u show what plot u buy and where are u building

[crude garnet]

Yes one sec

[frozen gorge]

Why doesn't the game detect my native resolution? I also would like to know if there is file I can edit to add custom resolutions. I can't seem to find anything in AppData or in the game files.
My native resolution is 3440x1440.

[undone jolt]

go here and screen shot

[crude garnet]

forgive me , I found out my problem

I didn’t zoom out far enough

The graph layout confused me

[undone jolt]

Currently the game may not fully support ultrawide resolutions like 3440x1440.
If the resolution is not detected, it usually means it’s not in the game’s supported list.
You can try forcing a custom resolution through your GPU control panel, but results may vary.

[crude garnet]

Thank you for your assistance

[undone jolt]

np

[frozen gorge]

I'll try, ty

[versed latch]

is there a way to change my hair color? where do i go?

[undone jolt]

clothes store

[versed latch]

oh alrr

thankss

[undone jolt]

https://discord.com/channels/1128257488375005215/1420319877507579988
and u can ask here for those questions

[versed latch]

ohh haha im blind, didnt see that one

i will

[storm ether]

hi all i cant log in on my laptop through steam or the official website. it opens google, says logged in but nothing changes in game

[inland fiber]

You can use mirror furniture or clothing store 2nd floor. Choose your hair style and there should be a color drop icon in the right side (?)

[undone jolt]

When you are redirected to Google, a Local Network window will appear. You need to set it to Allow.

If it doesn’t appear, you can find it here.

[pure jewel]

Hello is anyone experiencing the same issue for today's task. Passionate girl needs bird info card but when I talked to her she doesn't have that task

[livid sandal]

Hello there, I'm trying to complete the gossip quest line but I'm stuck here, no resident has gossip quests for me. Any ideas? Thanks

[undone jolt]

u should complete it first get 8

[inland fiber]

Is there any bird info card on your inventory?

[spring plinth]

Hello! Have you checked out the map and saw if any of the NPCs have a little orange looking check mark next to their profile picture, that indicates that you got a quest to do with them

[digital basin]

@stray spruce can you please give @undone jolt that green role? Holy macaroni they deserve it

[digital basin]

Or you 😏

[woven hemlock]

You need two more cards in your backpack before the dialogue box to turn them in will appear

[pure jewel]

oh got it. so two more. Thank you

I will try tht

[undone jolt]

It’s my enemy. It makes no difference whether there is a role or not, what matters is helping people.

[livid sandal]

🙁 No, they don't. I was thinking it might be due to them being in the winter event? but that'd be a bug.

[pure jewel]

Thanks! That did it. Now I know.

[fast fox]

I bought the blue roll cake yesterday while it was snowing and it never showed up for me to make it. I've checked my mailbox as well.

[storm ether]

OMG thank you so much

[woven hemlock]

Was your backpack full at the time? Check your backpack and warehouse if it's not in your mailbox for an unlearned recipe

[undone jolt]

np

[undone jolt]

wich stove do u use ?

[fast fox]

I checked my mailbox and backpack/warehouse.

[fast fox]

I have the basic stove, and upgraded stove & the winter stove.

[digital basin]

Are you sure it was a cooking recipe?

Did you buy it from Massimo?

[woven hemlock]

As a side note, you can't buy the blue roll cake directly, you buy the generic roll cake recipe and make blue cakes by cooking them with blue sugar. Is that what you meant?

[fast fox]

What else would it have been? I also bought the blue sugar with it. I bought it from Doris I think. I don't remember the name.

[woven hemlock]

Do you have the sugar, just not the recipe?

[fast fox]

I bought both. But I have the sugar. Not the recipe.

[woven hemlock]

[digital basin]

Idk? Like there is plenty of items that would look like a food item but it’s a wearable 🤷‍♀️

[fast fox]

Ah gotcha. No it was the recipe.

[undone jolt]

can u screen the food that u have in the normal stove

[scenic totem]

So, the level 8 cooking shows that you get 3 recipes but it only unlocked 2 for me and the database only shows 2 as well, is this a bug?

[shy kelp]

What do I do if I got stuck

[wicked jacinth]

What do you mean by "It's my enemy" ?

[fast fox]

I have too many. It'd be 3-5 screen shots. I probably need to message them.

[woven hemlock]

It's okay, you can send them as one message here without issue, or multiple messages if it's difficult to attach them into one message

[shy kelp]

Thx

[undone jolt]

enemy=mei mei

[wicked jacinth]

[undone jolt]

It's a long story, but it's a joke, don't take it seriously.

[undone jolt]

send them its ok

[inland fiber]

Is there a way to contact CS in game or I need to go through their website to submit a ticket? There is an ingame question that people have asked in the discord but no one seems to be able to answer it (?)

[undone jolt]

wich question ?

[inland fiber]

Can you delete a burned cd? I mean like the music that we have burned. Seems like there is no option to delete it

[undone jolt]

well i have no idea cuz i didnt use them lol

[inland fiber]

Alright, thanks. I'll try contacting support.

[wicked jacinth]

I think you can sell them to Albert if i remember correctly

Thats one way of deleting them and making some money too

[inland fiber]

I sell the cd to albert but the music are still there in the phonograph

[wicked jacinth]

Ohh bet ok lemme double check

[ripe plank]

Hello everyone what can i do if this happend?

[wicked jacinth]

#technical-help message

This will solve it

[wicked jacinth]

You dont see a button to hit stop either?

[inland fiber]

Let's move this conversation over to #gameplay-help since this is not really a technical issue

[wicked jacinth]

Its fine. I saw your message in Help Center and that's normal. Music Composition -> Burned Music is treated as your music history. Even if you delete the CD entirely. It will stay in the "burned" section as a backup.

Did a test myself

[real solstice]

i’m having this bug whenever an npc calls me on the phone and I answer it gets stuck and i can’t close the text or move, i have to close the game.

[undone jolt]

hmmm thats a new one
can u please try to press the repair button on the main menu left corner
or try uninstall and reinstall the game

[real solstice]

yes! i also asked on the other chat(? heartopia only and another person said that happened to them too today

i’ll try reparing and waiting for another call!

[undone jolt]

try what i tell u
and tell me

[violet pike]

Actually this happened to many people at the same time, On the Portuguese channel you can see the screenshots

[real solstice]

thanks! will do

i think it started to appear since the my little pony new banner was added, i could be wrong but that’s my experience at least

[undone jolt]

Yes, by "new" I mean the first time someone has complained about it here , or at least the first time I've seen it.
and did they found any solutions ?

[undone jolt]

wich server ?

[violet pike]

Sorry, I just meant that it's probably not a problem in her end , But I think it's new. The only way to solve it is to log out and log back in.

[mystic oar]

If support responds with the ingame support center, where will they send their response?

[undone jolt]

i don’t take it in an aggressive way — I really didn’t mean it like that. I was just clarifying what I meant. Sorry if I chose the wrong words.

[undone jolt]

You should check the ticket you opened every time, because if they reply, you won’t receive a notification. To make sure, you will find the conversation in the same place where you submitted the report — the green icon at the bottom right.

[knotty raven]

https://gyazo.com/88565d15d7eebac2f3c3398a0108e77a
Buffs spawning in the sea.

[frail tree]

Being told I earned something, but it won’t let me claim it.

[wicked jacinth]

You gotta go to the Capybara feeding area

They got a gift there for you

Track it and you'll see

[undone jolt]

U should track it When you go to an animal to feed it, it will give you

[frail tree]

At the trough do I need to speak with an animal?

[undone jolt]

Yes the buffs and the gifts are spawn in a random places

[knotty raven]

Yup. Just reporting it. Figure maybe they can add dead zone where buffs can't spawn idk, I just am saying it.

[undone jolt]

Every animal has its own designated feeding place. When you feed it, the bond between you grows, and sometimes it gives a gift, as in your case.

[undone jolt]

Mhm u can report it if u have a moment

[warm olive]

Hey im having trouble logging in on PC it redirected me to a page that wont load and I cannot access the main heartopia page to access that either

[undone jolt]

Can u do screenshot?

[warm olive]

It just fixed itself idk what the issue was but maybe it had something to do with logging in on the browser itself?

Thanks!

[undone jolt]

Np happy for u

[warm olive]

It was just a blank page with no pop-ups anyway

[dusty tangle]

You don't need to speak with the wild animals to claim the gift. It will be right next to the feeding trough.

It should look similar to this ..

[frail tree]

Found it, it looked like a rock so I didn’t realize

[quartz sinew]

Hi! Sorry newbie here, my friend wants to give me this but this notification keeps popping up. What do we need to do? TYIA

[knotty raven]

Are you guys rank four in friendship?

[dusty tangle]

Here are the conditions that need to be met

[loud ridge]

Where do we send bug reports? The ingame reporting is kinda weird. The bugs I want to report already gone before I can even press settings and report this screen

[quartz sinew]

I see, this helps a lot. Thank you so much! 💖

[tropic sigil]

hello, my boyfriend can't complete the break a buble mission, hi pops the bubble, but it won't say the mission is completed. he tried with every kind of bublees even charging a friends town to fix it. but nothing happend

[dusty tangle]

The only place to report bugs would be in-game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[shadow hornet]

why is it everytime i open Heartopia on pc through steam, the window is always too large? how do i stop the game from launching in window that is too large? Ive adjusted it in the registry but it always goes back to the window always too big to fit on screen?

[undone jolt]

is this happend only in heartopia ?

[shadow hornet]

i play heartopia only on pc

[dusty tangle]

Can your boyfriend please try repairing his game ? He can do this at the main menu by pressing on the button in the corner with a wrench on it.

[shadow hornet]

i dont have any other games

[undone jolt]

This usually happens because of DPI scaling or because the game resets window settings on launch.

Please try the following:
• Set Windows display scaling to 100% (test only)
• Right click the game → Properties → Compatibility → Change High DPI Settings → Override scaling (Application)
• Try setting launch options in Steam like:
-screen-width 2560 -screen-height 1440

If you edited the registry and it keeps reverting, it likely means the game rewrites those values on startup.

[torn steeple]

I am having an issue where my enter key and hitting the enter button with my mouse on keyboard does not open the chat. It finally started working last night and I was estatic. However today it is back to not working. ANyoen know a fix or also had this issue?

[dusty tangle]

Are you using AI / ChatGPT to give answers ?

I would really recommend staying away from that ..

[torn steeple]

thank you!

[undone jolt]

Use it for translation and adding symbols, while I’m the one suggesting the solutions.

[real solstice]

why are u asking that? i mean, maybe is a reocurring issue and has already an answer for it

[dusty tangle]

Because it doesn't always give accurate answers and this is in regards to your device / PC

[undone jolt]

No need to worry. I’m experienced in fixing Steam-pc issues, and the solutions I provide are not from AI — I write them myself. As I mentioned before, it’s only used to add symbols and formatting.
exp :
from this :
This is a common issue that affects many players. Please report it Ingame, and it should be fixed as soon as possible.
to this
〢 This is a common issue that affects many players. Please report it In-game, and it should be fixed as soon as possible.

[solemn epoch]

Hi I saw the egg furniture bubble for today but it's not showing in my inventory or warehouse even after restarting the game or changing towns, help please?

[reef tulip]

Is the bug used to increase experience in ice skating bannable?

[shadow hornet]

thank you. i completed these tasks but its too tall and not wide enough but its more manageable than before.

[reef tulip]

👆

[wicked jacinth]

Things can also get lost in translation. Heartopia is also a new game with a bunch of new bugs due to it using TapTap. So chatgpt/AI wont have all the answers. Trial and error by people in the server works better

[undone jolt]

wait ill do a rec to show u what to do in register

[low belfry]

I got the bubble for todays egg (emerald) but it didnt show up in my inventory. help?

[undone jolt]

Can you close the topic? I told you I'm sure of what I'm doing

[wicked jacinth]

?

Im answering her question

[dusty tangle]

So far, there has been no acknowledgment from the team in regards to this. So no one knows unfortunately. It's always best to stay on the safe side of things and not participate in exploits or bugs.

[wicked jacinth]

Nobody said you dont know what you're doing

[deft bloom]

For some reason my watch has been missing up on me at first it was just the mailing system but now it’s the whole watch maybe bc I redownloaded it but it for sure shouldn’t be giving me a whole tutorial on stuff I already know is anyone else having that problem and how to fix it I’m trying to redownload it again and see how it works

[undone jolt]

This has already been answered. I have made it clear from what I have written, and please don't misunderstand it as an attack. I am telling you that this is a chat room for helping, not for discussing these matters.

[dusty tangle]

He's giving sound advice here. Already it's risky having regular players telling others to do this or that. It's important to acknowledge these things, especially when you're turning to ChatGPT and AI.

[wicked jacinth]

And im adding on top of it

[woven hemlock]

Can you check your backpack, mailbox, and warehouse, in that order? If your bag was full, the overflow items will be sent to your mailbox usually, but in some cases it will go to your warehouse instead

[final swan]

hola tengo problemas hice un regalo de mejora del pase, pero mi contacto todavia no recibe nada existe alguna forma de poder solucionar?

[reef tulip]

I'd better not do that. I don't want to lose my account...

[undone jolt]

Thank you for always being present and for the advice, but I believe I already explained everything before. So, what do you think about stopping turning this into a discussion?

[low belfry]

its in none of those places

[wicked jacinth]

I just want to make it clear to you that nobody said you dont know what you're doing AND I was adding on top of the message to further help her understand. The discussion has been over but you keep bringing it up. Lets move on from this now shall we?

[digital basin]

https://tenor.com/view/meme-creepy-window-spongebob-sneak-out-gif-17715009

[undone jolt]

From the beginning, I ignored the AI comment and continued with my work.
It’s strange that you say the discussion is over, and then you say “adding top of the message.”

Anyway, yes, let’s end it here — no more additional comments, as I’ve noticed them several times.

[dusty tangle]

Can you please ask your friend to check their backpack ?

@final swan

[digital basin]

^whatever happened here vs countless of people they helped in countless of hours they’ve been volunteering helping and answering all kinds of questions and issues in this channel 🫩

[undone jolt]

Sorry for the delay — I’m trying to find the section related to solving the problem.
But can you clarify: are they black lines now, or are they still close to the screen?

[final swan]

ty ❤️

[dusty tangle]

Have you tried following these steps ? It was posted by a Heartopia Staff member and is entirely safe.

[glacial crescent]

Does anyone know if spotify triggers the auto clicker thing in game? I dont wanna get banned.

[violet charm]

does anyone thru this

[final swan]

dice mi contacto que no le aparece

[frail lava]

why i don't have the bubble egg furniture for the 12th day unlike other player? it's rhe same location as they have. same thing happen on the 1st day. no bubble egg furniture

[undone jolt]

naaaah is dossent

[glacial crescent]

Thanksss

[glacial crescent]

Try to empty the cache of the game

[violet charm]

did

[glacial crescent]

Oh

[dusty tangle]

Is your friend's backpack full ?

[undone jolt]

did u take a pictue of it first ?

[final swan]

le consulto, pero creo que no

[frail lava]

yup i did same with the 1st egg

[dusty tangle]

Okay, I see. But your friend received the gift box ? 🎁

[final swan]

dice que no

[undone jolt]

try restart ur device
use vpn like proton,
reinstall and install the game

[final swan]

hago la consulta

[deft bloom]

If anyone runs across my problem emptying out the mailbox helps

[undone jolt]

I mean, for the bubble to appear, you first need to find the egg and take a picture of it so the bubble shows up. Are you sure you took a photo of it?

[boreal sphinx]

Anyone help me? I started playing on mobile but downloaded it on steam. When i signed in with my google account it creates a whole new character on PC.

[undone jolt]

what was ur prblm ?

[final swan]

dice que no tiene caja de regalo , acabo de pedirle que me envie fotos para verificar

[vapid tangle]

this is a screenshot of me and my friends games, hers has a collectors personal record tab to where she can get a rewards like a shadowbox of the butterfly. this and fishing, and birdwatching have similar rewards.

we started bug catching to get these rewards and then i noticed i dont have it. this butterfly specifically she started at 69 today and is now at 97. im unsure on how to get it myself because my game and i havent gotten a clear answer

[dusty tangle]

Can you please double-check that you've entered the right server ? You can check here ⤵️

[deft bloom]

There was a few things I redownloaded the game for some reasons it was giving me tutorials on everything but my biggest problem was the mailing system it keep telling me I had new mail when there wasn’t any

[undone jolt]

Can you check which server you were on? Because if the server was changed, a new character will be started — each server has its own separate character. u can know if u have a char on server from this mark

[boreal sphinx]

I am on American servers both mobile and on Pc

[deft bloom]

I’m pretty sure I was on the same server had my character and everything

lol nvm

[dusty tangle]

Okay, if they had received the gift they would have received a letter in the mail with a gift box 🎁. So in this case you may want to reach out to Customer Support so they can investigate.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[deft bloom]

Total different person sorry

[final swan]

envie un ticket para ver que pasa, con el regalo

[dull copper]

Me too I submitted the report and still no update 😭😩😭😩

[dusty tangle]

This was the answer they gave me

[boreal sphinx]

Should I reach out to support about not being able to log in with google on PC without it creating a new character even though im on American servers for both

[final swan]

Muchas gracias kayla por tomarte el tiempo en ayudarme ❤️

[whole fulcrum]

Im reaching 15-25k+ ping on mobile and its making the game unplayable
Is anyone else experiencing this???

[undone jolt]

Can you make sure that you logged in with the same email, and that the Google page you were redirected to is using the same email registered to your account?
Because if you have multiple profiles, you might be redirected to another one and get logged into a new account instead.

[undone jolt]

This is a problem that affects many players and comes from the game servers. The solution is to use a VPN, like Proton, which may help reduce it.
Keep in mind, this is just a temporary solution until they fix it on their side.

[dusty tangle]

Many players are reporting this issue on the Global and SEA servers. So you're definitely not alone on this.

What's being recommended for now is to use a different Internet connection.

These are options that has helped others

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[boreal sphinx]

I cant see whcih google account im signed into on mobile, but i only have one gmail account. Im scared to sign out on mobile in the game in fear I will lose my game progress

[whole fulcrum]

Thats odd bc I’m actually on American server
Well I’m on college wifi so I can’t control the network lol ig I’m just screwed 🤷‍♂️

[undone jolt]

No need to do that. You can log in all the accounts on your mobile to the PC and try them there. If your account doesn’t appear, you can contact the in-game support team and explain your issue.
Also, don’t log out of your mobile account just in case.

[dusty tangle]

Sorry to hear about that. I'm guessing a VPN wouldn't be an option for you ? Most players here are using Proton ( which is free )

[rich hawk]

There's a glitch that's not allowing me to collect this. I even tried my stylus. Any ideas?

[rich hawk]

Thank you

[undone jolt]

np

[tired lintel]

Hello! I have been having a hard time being able to interact with my cat today. I had done all the resets I could think of & she's still bugged. At first she wasn't anywhere to be found. I tracked her and she appeared out of thin air. When I fed her, she just is frozen and I cannot do any other interaction with her. I logged out & back in. I reset my position, reapplied my blue print, and finally I went into solo build. I dont know where to report this in game

[undone jolt]

enter ur build mode for few sec and exit

[dusty tangle]

Hii - we actually already got an answer from Customer Support about this.

[boreal sphinx]

thanks I reached out to support. I guess now I wait.....

[undone jolt]

and thats how u report it

[tired lintel]

I already did that :^(

Okay! Thank you

[rich hawk]

You are awesome!!!! Thank you!

[rapid magnet]

hiiii i’ve already inquired with customer support in game (no reply yet) but i also want to post here to hopefully bring it to attention faster and maybe find a different fix;

my game is currently unplayable, i’m stuck somewhere and nothing i’ve tried has worked. resetting the game, fixing files, resetting position, teleporting through the fishing & concert events. absolutely nothing has worked. i hope for this to be fixed soon.

[undone jolt]

Make sure to check it every time, because you won’t receive a notification if they reply.

[undone jolt]

noooo way u reach the one piece

[undone jolt]

did u try to change the town

[north flare]

anyone else having the game crash a ton? my friend is having issues with it right now and it's not a space issue

[rapid magnet]

yes! i’ve changed towns about 8-10 times now :’))

it’s been the same screen for a little over an hour now actually

[boreal sphinx]

i have the web page up. or will they send reply in game or to the google account??

[undone jolt]

You are lost at sea — rescue ships will be sent to save you.
Unfortunately, you have to wait for the support team to rescue you.

[undone jolt]

From the same place where you submitted the report, through the green icon at the bottom right, you will find the conversation there.

[boreal sphinx]

bottom right in the game? or the website? cause now my msg is gone on the website. never mind I had to click another thing in support to see my msg

[undone jolt]

oooh when the cat freze it's a bug
Most likely, you’ll find that it moved as soon as u change the town

[undone jolt]

Normal. From the game, you will be redirected to Google again.

wait ill report smth to show u

[dusty tangle]

Since you can still access your watch , can you open it up and go to Friendship Journal ? From there choose a random friend and visit their town / go to their town ?

[undone jolt]

Um… can someone tell me where I can submit a report?

[rapid magnet]

i don’t have any😭

[dusty tangle]

What server are you on ?

[rapid magnet]

sea

[boreal sphinx]

i dont see anywhere in game on mobile about support unless its on the log in screen

[glossy magnet]

How do we change keybind on keyboard?

[dusty tangle]

Who was meant to post this ? Which of your alt accounts ?

[shadow hornet]

i have tried these steps. I have to update registry everytime i load the game up though.

[dusty tangle]

Can you give me about 5 minutes - I'll make an account so you can add me and teleport to my town

[rapid magnet]

omg tysm😭

[wicked jacinth]

Thats so sweet lol

[dusty tangle]

Let me know if you can add this account, if not I'll continue the tutorial to help you

[undone jolt]

Negative sense of humor; don't accept jokes.

[rapid magnet]

added!

[dusty tangle]

I don't think anyone got it, friend. Let's focus on keeping this channel for questions

[pulsar sinew]

Tyyy 😭 I was so sadd

[dusty tangle]

Okay I've added back - open your and come visit me

[undone jolt]

Really, the last one to say that is you , but of course, thanks for the advice.

[rapid magnet]

it worked! tysm!!

[dusty tangle]

You're very welcome ! I'm glad it worked. You can let Customer Support know the solution in case it may help others as well ( if you want ! Not forcing you here ).

[vital spoke]

someone can help me, idk if this bug or not, i done quest ski, and i cant get ski floor

[final swan]

@dusty tangle ya llego, se soluciono cuando reinicie la aplicacion ... muchas gracias denuevo por todo

[dusty tangle]

No problem ! I'm glad the solution was found.

[torn steeple]

So I verified files in steam, repaired in my game, restarted multiple times and went to a new town. I still cant hit the enter key or open up a chat unless someone else starts talking and I click on it. ALso clicking the enter button bottom left doesnt work either.

[vestal summit]

its been doing this and only messes up the wifi whenever i try to open the game

[undone jolt]

Could you please report it in, in-game customer support

[dusty tangle]

This is a known bug on PC that currently has no solution. The fix would have to come from the developers.

Have you reported it in-game to Customer Support ?

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[torn steeple]

no this is my first time reporting bc i was the only one of my friends that had the issue and I figured it was just me. But yesterday out of nowhere it started working so I was estatic, but now its happening again where its not working.

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[undone jolt]

well u can try install the game from taptap and see if it works there

[torn steeple]

its just on my pc

works fine on mobile

[undone jolt]

mhm ik try download the game from taptap maybe it's gonna fix cuz sm ppl work with them

[torn steeple]

id personally rather not deal with downloading and doing it through taptap, ill just deal with it I guess

[undone jolt]

as u want

[dusty tangle]

If you do end up reporting it to Customer Support and get a response with a solution, would you mind DM'ing it to me or sharing it here as it can help others

[torn steeple]

sure! Its just a pain bc I stream this too, so more apps and launchers I just dont have time to deal with it right now. I might try it later though.

I have another bug as well, I cant do any laying down emotes. The snow angel one wont work at all. The laying down one starts but then I stand up.

[analog ermine]

whta bug

[undone jolt]

Try to make sure that your device is not connected to any controller, gamepad, or Bluetooth device, as this might cause the problem by affecting the controls.

[torn steeple]

yea I dont have anything like that

[undone jolt]

Does this problem happen to you all the time?

[torn steeple]

yes, the only time its ever been fixed was last night

then i logged back in today its not working again

in any town , ive logged into multiple towns, restarte, repaired files in steam and in my game etc

[undone jolt]

I think last night was the best night when everything got fixed.

report this bug also

[torn steeple]

I will ty for your help!

[undone jolt]

np

[solemn lion]

Hi, we can get refund because of the gacha system when we spent more than 200$?

[dusty tangle]

Hello. This is just a channel where players help others players. For issues like this, it's best to contact Customer Support via the game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[solemn lion]

Thank you very much

[livid sluice]

been on this screen for 5 mins after doing the repair :c

[undone jolt]

mhm just wait for it if take to much time restart the game
or reinstall it

[modest scroll]

Hi I purchased milk, wheat, recipe etcs but went to my mail. However, I cannot claim them please help

[undone jolt]

did u check ur ware house ?

[modest scroll]

sorry im new

[dusty tangle]

Can you check if they were sent to your storage or mailbox ? Usually when things are missing you would want to check the following three places:

Backpack
Mailbox 📬
Storage

You can check your Storage by opening up your backpack while you are at your home. ( see screenshot )

[modest scroll]

found them thanks <3333

[undone jolt]

the milk and other u will find on ur bag
but the recipe if u didnt press learn u will find them there

[undone jolt]

np

[inner ivy]

My blueprint did not auto save and I lost all of my progress

[dusty tangle]

Did you have enough materials or to apply all the changes that you made while in Blueprints ?

[zenith yoke]

anyone know why it won’t let me feed my moms cat? it’ll let me feed the dog perfectly fine

[inner ivy]

Yes I was just on the plot then I thought it saved so I went to an old plot w a friend and when i went to spawn my blueprint again it was at an old version of it

[dusty tangle]

Yes - it’s a very common bug that almost everyone is experiencing.

A temporary quick fix would be to enter ( solo building, not co-building ) for a few seconds and then exit it. Approach your cat again and you should see the interaction bubbles.

[dusty tangle]

Did you edit the blueprint from the app in your watch ? Or did you edit it while you were on the plot and just pressed ?

If you go to Blueprints and edit one then it does save for you. If you are adding to a build from then you have to import it every time you make a change so it saves onto the blueprint.

Is this confusing the way I explained it ? I have a feeling it might be - so sorry if it is I’ll try to explain it differently

[inner ivy]

Nope I understood it perfectly. And yes I did only work on it from the house edit.. so it was my fault but maybe the game should add a warning to save blueprints before switching to another one?

[dusty tangle]

That’s a great idea honestly. I think a lot of players could benefit from this suggestion.

[next edge]

is there a new update? mine is kept on notifying "login timed out"

[undone jolt]

Unfortunately, up to this moment, the game server issue hasn’t been fixed. You can use a VPN, but keep in mind it’s just a temporary solution.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players here are using Proton which is free )

[random wraith]

My friend is trying to login through google, it says that it's successful... and then when she looks back over to the game, she is in fact not logged in at all. Any ideas?

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[undone jolt]

All she has to do when redirected to Google is that a Local Network window will appear. She needs to set it to Allow.

If it doesn’t appear, she can find it here.

[trim agate]

Help! I recently purchased some red diamonds. The payment pushed through but I still don't have them 🥹

[undone jolt]

Try restarting the game and make sure you haven’t received them.
If you still haven’t received them, contact the in-game support team to resolve the issue.

[dusty tangle]

For transaction issues, the best team to contact would be Customer Support in-game so they can investigate and help you out.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[torn steeple]

toiday ive noticed many fish swimming away out of my mermaid lure, is this normal or a bug I should report?

[dusty tangle]

Definitely report it if you have time. Although I haven’t experienced this today, it’s always worth bringing up concerns because there may be underlying issues.

[torn steeple]

it was happenign to others in my area too

just wanted to see if anyone else was dealing with it, im making a list lol

[weak tinsel]

Are the double procurement price changes every week? Bc mine hasn't changed since the start of the event.

[solemn vortex]

I'm not sure if it's meant to be this way but when I do the ice skating challenges it doesn't count the final move for double points anymore so I'm stuck on challenge 7000 I can only get around 3000-4000 points.

[woven hemlock]

Final move as in the ultimate move? It still should, can you get a video next time you ice skate for the challenge to show?

[woven hemlock]

Do you mean the price of the items, or the items themselves? They’re supposed to switch out weekly I believe, eg last week one of my double price items was the event vegetable and this week there’s butterflies. But the price of the items themselves don’t change afaik

[weak tinsel]

The items themselves hasn't change

[rocky moss]

This is how my Hato account disappeared when I installed it again. Yesterday I uninstalled it because the memory was full.

Helpp

[woven hemlock]

Could be bad RNG, you could open a ticket with support and ask if you want their confirmation

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[woven hemlock]

When you log in, make sure to select the correct server that you were playing on before. When you look at the server list, it will tell you if you have an account on a server via the person logo (pic below, circled as an example). If you play on a different server, it will create a new character/ID for you on that server

Double check your log-in information, which account you’re logging in with, which accounts you have linked, etc

If you’re 100% sure you’re logging in correctly but it’s not retrieving your file, send a ticket to support via their support center in the game

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets. Check back on your tickets from time to time, as you won't otherwise receive a notification when they reply.

[rocky moss]

ok thank you for your suggestion i will try it as you said

[cerulean terrace]

hello i bought a friend the premium acorn pass it got returned to me. Is there a way i can regift it? i have an empty leaf box and the vouch on me

[turbid thistle]

this fishing rod glitch is getting old. quick. anyone found a fix for it yet?

[polar solar]

Hello, where can I report bug? Is it here?

[polar solar]

Thankyou

[undone jolt]

i heard that if u look down and press f it will get fix

[undone jolt]

u will find it in ur bag
and to solve ur problem u should contact ingame support

[dusty tangle]

What bug is this ? Is it the one where you freeze every time you use it ?

[feral hound]

Same

[outer fulcrum]

hey guys what do i do if I keep getting this error message? I’ve tried logging out and logging back in many times and nothing’s worked.

[tribal jackal]

ME too

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[brazen frigate]

Hi! Can someone help me i did publish book but i couldnt see in the bookstore what should i do?

[turbid thistle]

yeah you glitch in place and can’t use the fishing rod except in one spot. my bug net is glitched too but i can at least move when i have my bug net.

[outer fulcrum]

I’ll try some of these and report back soon 👍

[tribal jackal]

Mine is hardwired it should be fine

[outer fulcrum]

Omg all i had to do was turn off my wifi 💀 Well thank you sorry for being dumb

[undone jolt]

The problem is not on your side, it’s from the game servers themselves. We provide these solutions only temporarily for players until they fix it. The most effective solution is to use a VPN, like Proton.

[undone jolt]

np

[quick pollen]

sent to wrong channel but i need help with this message

[undone jolt]

did you try to use vpn like proton

[pastel coral]

Hi I've been having this pop up and haven't been able to get into the game for a while. Anyone know what could be the issue?

[quick pollen]

nah i dont use vpn

use a vpn*

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[quick pollen]

i did all those

reinstalling had me relogin

[undone jolt]

what device do u use ?

[undone jolt]

well u can try vpn cuz it can help ur problem

[quick pollen]

I did that before and i dont have any connection

[pastel coral]

Currently using an android 12 tablet

[quick pollen]

vpn seems to just disable my wifi

this is the only game i get this error on

[azure wasp]

Every time Atara talks to me I just get LOC: (numbers)

[quick pollen]

it can load my info on any other game

[undone jolt]

Well, there's a solution I've seen for this problem before: go to your device's settings, go to the time and date , and try adjusting it, setting everything to automatic.

[undone jolt]

The problem is not on your side, it’s from the game servers themselves. We provide these solutions only temporarily for players until they fix it. The most effective solution is to use a VPN, like Proton.

[quick pollen]

vpn doesnt work for me like i mentioned

when i turn it on and try to connect online it shows me offline

[undone jolt]

well if none of those steps dont work with u can try report the issue in-game

[quick pollen]

alr yeah i can do that

this what happen when ever i use a vpn lol

[undone jolt]

wich vpn do u use

[quick pollen]

proton

[undone jolt]

I think your internet provider ban the use of VPNs.

[pastel coral]

Not sure what my time has to do with it but it's already set to automatic

[quick pollen]

Yeah that'd make sense

well thanks mate

ill report it on the main menu

[rancid dome]

How do I unlock these items? Do I need the gold or warehouse space?

[undone jolt]

If your device’s time doesn’t match your current local time, in some cases this can cause problems logging into the game.
How? Idk, but I’ve seen this happen to many other players.

You can try:
• clear data and cach from app info
• Restarting your device
• Or reinstalling the game and trying again

[rancid dome]

Oops wrong chat I’m sorry

[sullen bluff]

why does my heartopia get stuck on like me holding down on my F button and get me stuck when fishing

[pastel coral]

I've done all these and even tried installing it on another device and am still having the same issue

[undone jolt]

report the issue in-game support

[woven ledge]

I need help in fixing this issue of mine. I deleted Heartopia like a month ago on my laptop since I needed more space. Redownloaded it today and that's what it keeps saying, I check the Profile Icon and it says my Google account is bound and showing my ID so I guess my login still works

[undone jolt]

That screen means Heartopia can’t pull your account data from the server. It’s usually a connection or server issue, not something you did wrong. Do this in order:
1. Tap Confirm, then fully close the app .
2. Check your internet
• Switch between Wi-Fi and mobile data
• If you’re on Wi-Fi, try a different network if possible
3. Reopen the game and log in again .
4. Restart your phone if it pops up again.

[woven ledge]

Okiee thank you so much^^ Will try this method

[dusty tangle]

Switching to automatic time or device time has nothing to do with that issue you posted. I’m not sure if the person who tried to help you is just blindly copying and pasting stuff but you did not have anything related to time at all so hopefully you didn’t change anything related to that.

This issue has been seen before. Have you tried restarting your device ? Uninstalling and reinstalling the game ? This can also be related to Internet connection and the need to use a different one.

[pastel coral]

Yes. I figured out it is most likely a wifi related issue. I'm using my works wifi and it continues to do this but now I got it installed on my phone and it works fine with mobile data but thank you so much for responding

[undone jolt]

Honestly, there used to be one annoying person, now there are two.

The one you see speaking is a sensitive person because of the last incident. I believe I have helped people before with the same issue, and this solution was suggested to me back then. She can even check the history for that.

Unfortunately, she is speaking without thinking first.

[ancient flame]

Can you guys help me? How did it became like this? The selection/cursor turns pink all of a sudden, when I played this morning it was not like this. Settings was not changed I also tried ressting it

[dusty tangle]

This is a known visual bug. It happens from time to time. The best way to resolve this issue is simply to restart your game.

[ancient flame]

I will try this thank you

[undone jolt]

copy past

This is the second time I've turned a blind eye.

[empty wedge]

i thought they fixed this? 🙁 threw out a mermaid tail during fishing event and they just kept going away

[dusty tangle]

Other players have been reporting this today as well. It seems to be a new bug. If you have some time, can you please contact Customer Support to let them know this is happening to you ?

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[undone jolt]

▌ YES, this problem is somewhat ANNOYING. Could you please REPORT IT inside the game?

[empty wedge]

submitted!

[undone jolt]

well done

[fossil sparrow]

Can anyone help me with problem ?

[undone jolt]

sure what is ur problem ?

[fossil sparrow]

I tried to log in to the game today and I got login failed

[inland grail]

does anyone know a way to fix not being able to interact with pets? ik its an ongoing issue but now i have a daily that requires me to interact with my cat and i havent been able to for like a week and a half now 😭 cant cook anything without the cat getting in the way and burning the food and i cant even board him bc he’s stuck at a lvl 1

[undone jolt]

▌ TRY RESTARTING your device.

• Try using MOBILE DATA or 5G.
• You can also CHECK and ADJUST your device’s TIME by going to SETTINGS → TIME.
• Set it to 24-HOUR FORMAT and the rest to AUTOMATIC.
  This might also SOLVE THE PROBLEM.

[dusty tangle]

Yes, the quickest thing to do would be going into for a few seconds and exiting it. Approach your pet again and the interaction bubbles should be there.

[undone jolt]

u can enter build mode for few sec and exit

[south pier]

https://discord.com/channels/1128257488375005215/1459195377528864768

leaving this for anyone else with the tiny window bug, that forum has the solution

[fossil sparrow]

ty i will try that

[undone jolt]

np

[terse basin]

I’ve been having an issue with my game kicking me and I don’t understand why,?

[undone jolt]

▌ Does the game kick you out without showing any error message?

[terse basin]

Yes

[undone jolt]

what device do you use ?

[terse basin]

An Iphone

[undone jolt]

did u try the repair button and reinstall the game ?

[terse basin]

I’ll try that

I’m trying it, it hasn’t kicked me yet. I think it’s working but I’ll come back if it does it again, thank you

[undone jolt]

np i hope it fixed

[south canopy]

Hello, i buy some hearts and is not getting reflected!

[undone jolt]

▌ Please try RESTARTING the game and make sure that u didnt receivit .
If it has, check that you haven’t received the HEARTS.
You can contact the TECHNICAL SUPPORT team inside the game to solve your problem.

[frail crypt]

Hello I lost two farming beds today, I filed an in-game report before I knew I could report bugs here

I play on an Android phone

[dusty tangle]

Hi there ! You can’t actually report bug here. This is a channel where regular players are helping other players find quick fixes to situations. Reporting it in-game was the correct thing to do. This is a known bug with no solution at the moment.

[frail crypt]

Oooh ok thank you, the channel name is kinda misguiding 😅

[dusty tangle]

Ya, I understand. Hopefully this channel will have some changes or just be closed to avoid issues.

[lime steppe]

Hi, my game suddently wont open it crashes before the loading bar can show up

so i cant do an in game repair

I've tried uninstalling on steam and reinstalling and updated my drivers

[dusty tangle]

Have you tried using a different Internet connection to see if it lets you through ?

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[undone jolt]

what device do u use ?

oh mb pc

[dusty tangle]

Don't worry, I've got it from here

[undone jolt]

dw i have some to

[undone jolt]

▌ Can you try going to the game on STEAM, then RIGHT-CLICK →INSTALLED FILES and VERIFY INTEGRITY OF GAME FILESAfter that, RESTART your device and try again.
▌ If the problem continues, try running it from TapTap.

[lime steppe]

tried doing the internet updates and it still crashed

ive tried verifying already, is taptap a different launcher?

[undone jolt]

mhm

[dusty tangle]

It's a different launcher that is available on the official website of the game. Do you need the link ?

[lime steppe]

think i found ithttps://www.taptap.io/mobile

[dusty tangle]

No - hold on

[undone jolt]

https://heartopia.xd.com/us/

[dusty tangle]

You'll find it here @lime steppe

https://heartopia.xd.com/

[urban eagle]

My game has crashed no lie about 15x today on steam. Be careful with taptap my anti-virus flagged it as malware. They will tell you it's trustworthy and for the most part it should be. But I decided I wasn't taking that risk. The file it flagged was very suspicious.

[undone jolt]

what anti-virus do u use ?

[urban eagle]

Kaspersky

[lime steppe]

seems fine on my end, gonna download heartopia on taptap for now and see how it works

[dusty tangle]

Yes, it has been flagged by anti-viruses several times in the past. Some anti-viruses do their job .. over the top so to say. It's normal for anti-viruses to want to flag new stuff being downloaded ( mine does it so often and I have used Kaspersky in the past as well ).

I respect your decision, just wanted to let you know.

[undone jolt]

▌ OK, the topic of why this program tells you it’s malware is really a LONG ONE.
In short, not every alert like this means that the application is HARMFUL.

[lime steppe]

mine flagged vanguard once, i think its sometimes the level of access etc

[dusty tangle]

Yes this definitely plays a part as well.

[urban eagle]

Im aware of false flags of course. But the file it flagged in itself was very suspiciously titled. But I do know its widely used with no issues. But there's always a chance with third party launchers. I wish I did feel safe to use it. My game crashes every 5 minutes on steam.

[undone jolt]

▌ This is NOT a problem with the application itself, but with the DETECTION DATABASE in the program.
Some ANTIVIRUSES have STRICT CRITERIA and may show alerts on SAFE applications, which is NORMAL.

[dusty tangle]

Ya I totally get that. During the beta tests many players had this exact same feeling. Sorry to hear it crashes so often. I'm guessing you already tried to repair your files ?

[urban eagle]

Yes I'm a pretty big gamer so I tried all the basic stuff. I did a cpl updates on my pc and hoping to see if that helps anything tmrw.

[dusty tangle]

Gotcha. Well I hope it does help. The alternative as you know would be playing on a mobile device.

[urban eagle]

While my pc is more than easily equipped to handle the game. Friends of mine on steam aren't crashing like I am. So it's quite confusing.

[dusty tangle]

Ya, the game's optimization needs to be worked on ( especially for PC ). I get the frustration or confusion ( I'm playing on a mobile device for now ) and hopefully there's good news soon, since the game just launched globally a few weeks ago.

[urban eagle]

I hope so! I love the game so much. Ive kept playing through the crashes 😅 so im willing to be patient. 🥰

[undone jolt]

what device do you use ?

[dusty tangle]

Have you tried uninstalling the game and reinstalling it ?

[leaden marlin]

Computer

and tried BOTH steam and tap tap

Uninstalled everything and reinstalled

Both programs show the same

[undone jolt]

did u try to restart ur device ?

[leaden marlin]

yes

updated too

[undone jolt]

what abt ur win and drivers ?

[leaden marlin]

updated too

Did a fresh reload on the whole game

[undone jolt]

▌ Was the game RUNNING normally before this?

[leaden marlin]

yes

[undone jolt]

hmmmmmmmmmm

[leaden marlin]

Have more than 20 days loaded into it

Been running normally since launch

[dusty tangle]

Are you using a VPN by any chance ?

[leaden marlin]

no

[empty wedge]

they told me they didn't see any issue with the mermaid tail 🙁 very disappointing. i guess i'll avoid using them during the event for now.

[dusty tangle]

It might take others reporting the issue for an alarm to go off for them. I've seen the issue happen so I know there's definitely something up. So sorry to see this.

[dusty tangle]

Do you have another device that you can play the game on temporarily and report the issue to Customer Support ? For example, a mobile device ?

[lime steppe]

o man the taptap one crashes too

i think that might be it for me for now then rip

[leaden marlin]

Wont let me log into the same account

[lime steppe]

guess i'll wait for next major update and hope it fixes then

tyvm for the help tho

[dusty tangle]

Did you try a different Internet connection though ? If you want to of course. ~

[lime steppe]

yeah i tried forgetting/reusing my wifi and tried hotspot too

[dusty tangle]

VPN ? That's been the most successful issue solver here. Almost every player with issues are using Proton ( which is free ) until the developers fix things on their end.

[lime steppe]

crashes at 99% orz

o i'll give it a shot

[undone jolt]

crash or stuck ?

[lime steppe]

crash

game just closes

[dusty tangle]

That's weird .. data syncing is active between all platforms. In this case can you reach out to the Discord Moderators to let them know ? Hopefully one of the higher staff members will see your ticket.

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[lime steppe]

if i use vpn where do i link to, china?

[dusty tangle]

This is what the last person did

[leaden marlin]

I think Ill wait till another patch is done

[lime steppe]

damn the vpn didnt work either

[undone jolt]

▌ Most issues with getting KICKED OUT of a game or SCREEN FREEZES are usually SOLVED by updating your GRAPHICS CARD DRIVER and VERIFYING GAME FILES on STEAM.

[lime steppe]

tried and tried

neither worked for me orz

[undone jolt]

what do u do for update driver ?

[torn steeple]

lol

its not moving

[dusty tangle]

Oh gosh, not this bug again. You're hitting the jackpot today with all of the bugs you're experiencing

[undone jolt]

change the town and come back for it

[lime steppe]

i have amd so through amd

[torn steeple]

lol I feel like a beta tester

[dusty tangle]

You wouldn't happen to have another device you can play the game on ? Do you ?

[undone jolt]

can u try to go to device manager - display adapter - search auto for drivers then restart ur pc and try again

[lime steppe]

tryinmg phone for now

[dusty tangle]

That's for the best as the game was made primarily for mobile devices. You don't want to end up changing too much on your PC when the issue isn't on your end.

[half herald]

Does anyone else having an issue with their pets that can't be interacted with? Cause, I can't interact with my cat again.

[dusty tangle]

Yes - everyone is !

A temporary quick fix would be to enter solo build for a few seconds and then exit it. Approach your cat again and you should see the interaction bubbles.

[half herald]

Thank you, Kayla! Missed you. Why are u not a mod anymore?

[dusty tangle]

Missed seeing your amazing name too I voluntarily stepped down to take a break. I'm mostly here helping on my own free time now and enjoying the game.

[viscid acorn]

Yall im in crisis and I need help, so i entered heartopia like 5 mins ago and my house was in ruins, idk if my game glitched bit all my progress I done to my house on the last 2 days rested to what I had saved on the blueprint

The 2nd pic is the one I submitted in that dg thing

What my house looked like b4 I joined 5 mins ago

[dusty tangle]

#server-rules let's try to keep this channel on topic.

[viscid acorn]

Oh sorry I thought thos was a help area

[dusty tangle]

Did you happen to get the error that stated " data unsynchronized " ? Yes you're correct this is a help channel.

[undone jolt]

dw it's she talking with me lol

[viscid acorn]

I didnt see

[odd beacon]

Not sure if this is the right channel for it, but I got 1 dog and 3 cats. I train/play with them one after the other, but my siamese cat has to go first. As in, immediately after I enter the town because that's only when the interaction bubbles show up. If I let time pass and do other things first, I lose those bubbles and can’t feed/interact with that specific cat. Only happens to my siamese one. To get those bubbles back I have to return to login and enter town again. Can this be fixed or is it a game bug?

[rare wave]

Hello my graphics wont reset i kept on changing settings and restarting the game but it was the same after i relog-in

[viscid acorn]

My house was built and it saved when u left built mode, I join the game again to add a sink in my kitchen and when I did and left build mode it looked like that

[dusty tangle]

Hello ! This is a very common bug that everyone is experiencing.

We're all just waiting for the developers to provide a permanent fix but for now, the temporary fix would be to go into solo build for a few seconds and to exit. Approach your cats again and you should see the interaction bubbles again .

[undone jolt]

▌ There could have been a solution if you hadn’t been exit of the game to save your house
But after being exit, I’m really sorry for what happened to you.
Please REPORT the problem to the team SUPPORT inside the game.

[odd beacon]

Thank you for the swift response!

[viscid acorn]

Ok 😭

Rip now I have ti rebuild all thag...

[dusty tangle]

Can you take a screenshot of your graphics settings in the game ? There might be one thing interfering ( Custom settings ).

[undone jolt]

sorry for u

[rare wave]

Here i kept changing into high but it was always low 🥲

[dusty tangle]

So you see where it says Graphics Quality ? It's on Custom right now -> can you change it off of that by pressing the arrows ? You can choose any other setting.

Then restart your game.

[rare wave]

Thank you so much

[tame kraken]

Can't enter town

help

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[tame kraken]

Thank you

[prisma junco]

It's been several days and the game even updated but this is still happening?

I can't collect this reward and it keeps just telling me what a wishing star is when I tap on it. Someone please help, genuinely the notification constantly is starting to pmo

[dusty tangle]

Yes, this bug is still currently on-going and a fix hasn't been provided yet. Hopefully soon.

[topaz dome]

has anyone else had the problem where a gacha item was given but isnt popping up anywhere? i got the broom but havent seen it anywhere, not in closet or backpack but it said i pulled it. all other checked items are in my closet its just the broom that is missing

[noble stratus]

The broom is a skin for your axe

[thorny ice]

click the axe and you see the button color green? click it and you can change the skin

[hazy orbit]

i am unable to login? it keeps saying login timed out

my internet works fine, i work from home and everything is going fine:/

[topaz dome]

Ah I see thank you

[woven hemlock]

it's the game, not your connection. the game's optimization isn't great, and that causes issues. can you try the steps in this post, and see if they help? #technical-help message

[hazy orbit]

i ain’t rebooting the router while i’m working and it works fine on pc… it’s the same internet should be working as it’s working on my work pc and tablet for anything else

idek will try the rest thanks just hella weird it was working until yesterday evening

[prisma junco]

Hope so 🙏

[woven hemlock]

it's because of the game, sometimes it can't find the network even if it's working completely fine for all your other games/devices

[hazy orbit]

did everything but restarting my home router which i cannot do. game on another wifi says it can’t get my player informations.

well 🥲 rip in pepperoni

[sharp grail]

You can report your problem to customer support.

Settings> Account Management > Support Center.

[hazy orbit]

thankya all

[lapis solar]

I’ll try here too, Hello, could someone please explain what this means? It says “the merchant guild is holding your membership” and I haven’t received the things for this in a couple days when logging in, and a few days ago when I was on, it said I had like 17 days left of it. Now it says 5

[uneven island]

Anyone knows what to do???

Yesss.. She re-installed it multiple times

[sage cradle]

Hey i dont know if this is happening for anyone else ive logged in and out of build mode but my house is glitching and inverted I keep falling through the floors and walls

[ocean relic]

Screen keeps freezing & restarting phone or app isn’t working. Happening to anyone else?

[static umbra]

Idk why but I bought radish seeds and they are just, nowhere to be found?

[green cove]

Have you checked the backpack?

[static umbra]

Yes

[echo musk]

me😭😭 it's been like 3 hours, i alr did the repair and contacting the cs yet it didn't help

[plucky badge]

There’s no button to feed my cat, and it’s always just this particular cat never the others

[deep panther]

does anyone know how i can open the cooking hobby ? im trying to complete the new event quests with massimo but i cant buy from him or give him the hobby ticket

its like hes stuck in the area at the onsen mountains and i cant do anything other then chat with him

[hearty basin]

I've also been having this problem. It's my second cat I adopted. The game only lets me interact with him when I first load in, and then a short while later it becomes impossible to interact with him.

[wintry sinew]

Guys does the snow come and go ? Because mine is suddenly gone when it just started

[ocean relic]

Yes

[hearty basin]

Yeah, it goes away a while after it finishes snowing

[mental hatch]

Hmmm, a bubble that cannot be reached...

[quartz basalt]

Not sure if technical but in my special furniture collections, I’ve finished the winter snowscape, it says 21/21 items and shows I can collect the last gift, but when I try to it says I have 21/22 items

[compact lotus]

Does our drawings can't display on the drawing board anymore??

[gilded tundra]

I can not use the ingame shop and paying with my steam account. Overlay is activated but i dont see any prices or buttons to buy. Hmm

[shadow hornet]

When I reopen game, the window goes back to being to large for the screen

[wet patio]

Where can I contact a support helper here?

[dusty tangle]

Hmm, I'm not sure why it's doing that.

Does it help at least to get you into the game ? Once you're there I would go look into Settings ⚙️ and change the settings for resolution / switch it from full screen to windowed mode.

[dusty tangle]

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

Yes, they are aware of the issue ! We're just waiting for a fix now.

[novel halo]

hello @admins

[humble maple]

Anyone else have this problem? While cooking, one of my cats comes to stand by me, and then I can't use my stove anymore because the cat is in the way. So I just get bizarre food everytime. Is this a bug?

[novel halo]

i just want to ask, i bought a gift for my friend and my payment was successful but nothing happened

although she claimed this

how to claim this?

please reply asap 🙂

[dusty tangle]

Can you please ask your friend to check her backpack ? It should look like this in her bag, near the bottom

[novel halo]

thank youu

[dusty tangle]

This is a known bug or interference at least. Many players have began leaving #suggestion to change the way pets work in the game.

If they're in the way, for now all you can do is really just reset their position by changing towns manually.

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[dusty tangle]

Can you try switching to a new town manually to see if it causes the bubble to move again ?

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[dusty tangle]

When this happens, you can enter solo building for a few seconds and the exit it. Approach your cat again and the interaction bubbles should be there.

[thorny ember]

Hello, this might be a stupid question but when i got this feature at dg 15, wasn't it supposed to upgrade contribution medals and how much you got or just how much resources you got from the requests? T_T Or did I misread that part and it only applies to currency

[shadow hornet]

It's on windowed when this happens. I think the only solution is to leave the game on full screen. I appreciate you're time and assistance ❤️

[dusty tangle]

What I see is that it mentions “ Request rewards improved “. I have a feeling it’s the which increases. I know it’s definitely not the which increases because we are all still receiving + 10 for each completed request.

[thorny ember]

Thank you so I did misread it. English is not my first language so i was under the impression medals increase too, thank you

[winged pecan]

Is this a new species or is the dog wearing something?

[dusty tangle]

That’s a pet costume which can be worn by cats or dogs. You can get it from the new gacha called Forestbell Spell Firefly.

[fleet helm]

Hello, can someone help me? Why i can't login heartopia in my laptop?

[dusty tangle]

What’s the exact issue that you see when you try to log into Heartopia ?

[undone whale]

anyone know where to chck email address that i bind in heartopia, Cant find what gmail address did i use to play heartopia 🫠

[dusty tangle]

Unfortunately there isn’t a real way to check. The best thing to do would be to contact Customer Support in-game to see if they can identify the email to you or help you identify it.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

Other alternatives would be to log out and try all of your emails to see which one logs you in ( but I don’t recommend doing this especially if you have a lot of different emails ).

[fleet helm]

I already sign in with google but when i turn back in game.. it didn't show anything and still asked me to sign in.

[rough fiber]

Hey I’m having problems with my gang full membership, I’m not receiving my items every day like I should?

[dusty tangle]

⭐️ Please make sure that you enable network access when the pop-up appears. Also make sure all permissions are allowed and granted.

⭐️ You can also try other Internet browsers such as Microsoft Edge, Google Chrome and Firefox. Make them your default browser and try the login process again.

( if you need a video guide then let me know ! I’ll DM you the YouTube video )

[fleet helm]

Can i have video guide?

[dusty tangle]

Sometimes the little pop-up appears very quickly and disappears very quickly. If you have doubts it’s best to contact Customer Support in-game so they can investigate for you.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

Yes I will send you a message now as we can’t post links here in the server.

[fleet helm]

Okay, thank youu

[short jackal]

Hello! Heartopia is trying to bill me again for a payment that went through on Friday. I bought the 10 dollar event box and it’s trying to buy it again?

[spare spade]

anyone knows to fix the issue when the char is running forward the whole time?

no controller is plugged in

[dusty tangle]

Have you tried restarting your game or changing towns manually ?

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[dusty tangle]

For transaction issues, please contact Customer Support so they can look into this for you.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[short jackal]

Yes ma’am thank you!

[dusty tangle]

So I know you mentioned there are no controllers plugged in, but I’ll still copy the whole solution

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

If this doesn’t work then please follow the steps in this screenshot ( this solution was given by a Heartopia Staff member so it is safe to follow ).

It was playing the entire song before ? All of the other CDs play normally ?

[muted jungle]

Do we receive anything from playing with animals when they visit our home? I missed a panda visiting my home 😭

[dusty tangle]

Sometimes they bring extra little gifts ( similar to what they leave at the feeding trough ) or they just come to interact. You’re not missing much, and you’ll still collect all of the gifts they want to give you, eventually.

If anything you can try to repair your game files ( on the login screen, there is a button with a wrench called Repairs ). I just tried my CDs and all of them worked. I think the best thing to do would be to contact Customer Support to see what solutions they can offer you ( ex: repurchase the CD or not )

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[rancid dock]

Having trouble with getting my rewards for the winter snow scapce completion of furniture

[dusty tangle]

This is a known bug that everyone is experiencing. Don’t worry though because in-game support are currently aware of the situation and working on a fix. We just need to wait this out a little longer.

[rancid dock]

Thank you so much 👍

[robust matrix]

if the steak with raddish is double price today, why am I getting only 300 and not 600 for the 1 star steak w/ raddish?

[dusty tangle]

It seems like you’ve run out of your weekly quota. You’ve reached the limit on that. You see the part under the items displayed for the double procurement ? It says “ weekly quota 0 / 50,000 “

[robust matrix]

ooooooooooooh

[robust matrix]

yes,, thank you ç_ç

[jolly anchor]

Why tf this keep happening? Done reconnect, done changed to better network, done reinstall, done relogging. Still cant play?! HELP!!!!!! Steam version btw. Please, fix ts

Last time i did the "verify integrity of game file" in steam setting and it fixes it, now i did it again, it dont work anymore.

[oblique nexus]

what is the best settings for anti motion sickness?

[steady tinsel]

I have the same bug

[tame kraken]

is the game so heavy with anyone else or just me

[woven prism]

anybody else crashed the last 2 hours? idk if it's the game or just my pc lol

[hardy fulcrum]

Howdy everyone, had a quick question to determine if I am just missing something or there is a bug. This is the second day in a row where I cannot see anything from fellow DG members in the Fashionwave shop.
Thank you!

[hasty isle]

You have a max of 3 friend purchases per week. You may have used them up

[daring harness]

Good afternoon from the UK, i was just wondering if anyone had this trouble... so basically when i go to fish or collect insects i then stop being able to move ive tried everything, i dont know what to do its frustrating as i just want to play the game

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[daring harness]

Not using controllers nor bluetooth just my pc

[dusty tangle]

Honestly - it could be either one. A lot of players have been reporting lag spikes and crashes so it seems the developers may need to work on the optimization of the game a bit more. There are some recommended basic temporary solutions that we recommend here usually, such as ..

Restart you entire device / PC.
Repair your game ( wrench button on login screen )
Uninstall and reinstall ( only if you wish to try )
Trying a different Internet connection ( ex: go from WiFi to VPN like Proton )

[mental hatch]

The bubble expired soon after my message but I will definitely try this if it happens again and post the results. Thank you.

[dusty tangle]

There’s nothing at all connecting via Bluetooth ? Sorry to insist, it’s just every time it has been related to this.

No wireless anything ? No Razers or Logitech devices ? Nothing at all ?

[daring harness]

Nothing at all

ive tried eveyrhting

[woven prism]

thank you sm for the info! do you know if proton (or any vpn) is available for free?

[dusty tangle]

Hi, you can read more about anti motion sickness in the Settings ⚙️ section.

[dusty tangle]

Yes ! Proton is the one almost all players ( who have this issue ) are using because it is free and has been working. So currently, I would highly recommend using that VPN.

[jagged falcon]

@livid moon can we please talk?

[jaunty briar]

trying to get in via steam pc - start button is nowhere to be found - times out the start button appears - hit confirm and you can click start til youre blue in the face it wont do anything

help please anyone?

i have repaired. i have uninstalled and reinstalled. nothing changes.

[mossy lily]

yes it happens to me today a lot 😭 im scared of cooking expensive food now

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[jaunty briar]

that worked ty!

[dusty tangle]

I have had it happen once as well. If you have time to report it in-game it’s always beneficial to do that. That way they can be aware that this issue is happening often and may be worth looking into.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[mossy lily]

honestly im too lazy for it but thank you 🥹 i hope they fix it soon

[frank tapir]

I’m trying to do the daily egg hunts, but every time I load in and find the eggs I can’t take a picture of the eggs anymore? I’ve started the quest and have been collecting them fine up until yesterday. Now I can’t get their picture to collect the egg

[dusty tangle]

When you use your camera, ( not birdwatching camera as you may already know ) are you able to see the egg being selected correctly or does the issue start there ?

[frank tapir]

The issue starts there, when in frame it no longer highlights the egg

[dusty tangle]

What have you tried so far ? For example, have you tried any of these quick-fix troubleshooting options ?

Restart you entire device / PC.
Entering a new town manually ( if you need to know how, please let me know )
Repair your game ( wrench button on login screen )

[frank tapir]

I have tried restarting game, new towns, restarting and changing devices. I haven’t tried the repair game option I will try that next

[dusty tangle]

Okay sounds good, please let me know !

[winter yew]

so uh, tried going upstairs to change but this happened...

[dusty tangle]

Oh wow that’s definitely something lol.

Can you try resetting your position first to see if it can help you in this situation ? You can do this by opening your watch and pressing on Settings ⚙️. On that page at the bottom there is a see-through button that says Reset Position.

Or have you already tried this ?

[winter yew]

spammed the buttons until somehow i got onto my motorcycle and got out 🤔🤣

[dusty tangle]

Oh wow LOL. Well, happy you got out. Useful motorcycles.

[hardy fulcrum]

Ahhh, this makes sense! I probably did use up my three for the first time this week hahah. Thank you, kindly!

[brave echo]

why is my pc client taptap hanging and not responding :<

[clever patio]

anyone else not able to jump at all?

the only time i can jump is when i leave the settings menu im trying a full game restart now

[median coyote]

Hey guys dyk how to fix this? I cant feed my cat and its not a problem with my other pets and it doesnt give me any buttons to press at all

This has been a problem since yesterday idk what to do atp

[dusty tangle]

Usually when this happens, the best thing to do would be to go into solo building for just a few seconds, and then exit it. Approach your cat again and the interaction bubbles should appear again.

This is a very common bug that everyone is experiencing at the moment.

[median coyote]

Tysm ill try it

[unreal linden]

Hello, is there a moderator present that I can contact via private message, please? Thank you

[dusty tangle]

What issue are you seeing when you try to load the game ? There are several that can occur here.

[dusty tangle]

Hello ! You can reach out to the Discord moderators via ModMail. It will create a private conversation between you and them.

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[unreal linden]

Tahnk you :)))))

[worldly halo]

É normal que fique faltando uma peça em alguns quebra cabeça?

Is it normal for a piece to be missing from some jigsaw puzzles?

[spare lance]

Question today I did my recent daily quests and I didn’t get any contribution medals I even held the last one to see if I was tripping but no medals. Has anyone else had this issue?

[dusty tangle]

I see the missing piece is all the way up here - can you access it ?

[worldly halo]

No, I tried to see if that was what was missing, but I can't remove it; it's like it's stuck.

[dusty tangle]

Others have reported this issue too, so you’re not alone. The best thing to do would be to contact Customer Support with the proof that you may have so they can investigate it.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[spare lance]

Thank you

[vestal orchid]

What does T status mean?

[upper geyser]

How many pieces are actually in the winter snowscape? I just completed the Winter Snowscape this morning. I’m at 21/21 pieces but in order to get the reward it wants 22 pieces in the set. I tried logging off and back in and tried the repair redownloading everything and it’s still doing this. A friend just checked his too and it says the same thing. I have purchased the pack for the frostpore event to get everything and am at 59 of 60. So is the cable car seat supposed to be piece 22 like a hidden piece and will I have this notification to collect the stars until I unlock that?

[wintry dew]

My second cat won’t let me interact with hers. Anyone else have this problem?

[dusty tangle]

What I would recommend then is pressing the trashcan button on the right side of the screen. This will reset the puzzle piece. Let me know if it works for you.

[dusty tangle]

Yes - everyone is experiencing this issue. We need to wait for a fix from the developers. What you can do in the meantime is this quick temporary fix:

Enter solo build for a few seconds and then exit it. Approach your cat again and the interaction bubbles should be available.

[wintry dew]

Thank you I’ll try that!

[brittle quest]

Hello, fooling around watering plants, clicking that I'm watering plants but nothing's wrong, it's not taking my energy and it's not changing the shade of clay

[dusty tangle]

Hello - this is a common bug that everyone is experiencing ! Many of us have made reports and gotten an answer back about this.

[dusty tangle]

Can you try either restarting your game or trying to enter a new town manually to see if this helps the situation ?

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[upper geyser]

Ok thank you!

[brittle quest]

t was done yesterday when I was filling out quests about hobby and today even though I'm doing it without quests
But i go try it!

[frank tapir]

I tried the game repair and re downloading the update files- I still cannot get the eggs unfortunately

[dusty tangle]

Which egg are you trying to take a picture of right now ? Can you screenshot it while in your camera mode ?

Alternatively you can go to a friend’s house ( who has the egg ) and try taking a picture of that one.

[glacial apex]

Hello, I have a problem. My friend gave me a gift pass for this winter frost event but I didn't get anything or there was no pass to claim even though she had paid for it. Is there any compensation for this problem? or can it be refunded?

[dusty tangle]

Can you try checking your backpack to see if there are any vouchers there ?

If not, then you can reach out to Customer Support so they can investigate the transaction for you both.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[frank tapir]

I have tried this egg and the one in the tree as that’s what I’ve missed now.

[dusty tangle]

Oh I see the issue now ! You’re using your birdwatching camera and not the actual camera. The actual camera can be found at the bottom near your toolbox where you select your tools.

[frank tapir]

Omg youre so right! I’m so silly. Thank you

[uneven island]

She did whatever someone said here regarding this/similar issues.. Nothing worked

[civic lion]

Who is supposed to read all of this that fast? 😐 It even skipped before it loaded the whole text.
(The only thing I skipped, per editor, is the pause right after the beginning)

The quest was anything about an ice crystal leaf or sth, can’t really remember...

[umbral ridge]

Hello can someone help me, my game stop downloading at 9% due to network issues but i dont have any probleme, how can i fix that?

[dusty tangle]

I see what you mean about it being speedy and going through the text quickly. If you’d like, you can report this in-game as a suggestion to slow it down.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[dusty tangle]

You have a few options of what you can do. You can try restarting your device / PC first. If that doesn’t work then you can either try uninstalling and reinstalling the game or trying switching to a different Internet connection to see if that helps you get through.

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

When this happens, try going into solo build for a few seconds and then exiting it. You can then approach your cat again and the interaction bubbles should appear.

[dusty tangle]

Has your friend tried any other troubleshooting solutions ? For example, verifying the game files if they are on Steam or switching to a different Internet connection to see if that helps them get through ?

[neon cloak]

Ill try this, thank you 💙

[umbral ridge]

Thank you so much kayla it worked!!reboothing my phone was the solution!

[uneven island]

They're on mobile phone... They did switch to a diff int connection

[civic lion]

Do the devs actually look at the suggestions? Then I could suggest it there to not have messages that automatically disappear (such as phone calls).
In your reply it seems I have to contact per voice call or sth (headphone symbol)? About that, I speak english way worse than I write so I would rather not like to do this...

[dusty tangle]

Hmm, I wouldn’t be able to answer that but I would assume they do. You’ll at least get a response to your ticket.

Oh no, it won’t be a voice call. It will be a chat / ticket that looks similar to this ⤵️

[dusty tangle]

Have they tried a VPN by any chance ? Usually when players have issues like this, they switch to Proton which is free

[neon cloak]

This worked thank you 🙏 Is this a known bug or should I report it?

[uneven island]

I'll tell them.. But, do they need to keep using it? Or they can stop later on?

[dusty tangle]

It’s a very known bug ! Everyone is going through it. I’m positive many players have reported it, but if you’d like to report it as well then you’re more than welcome to !

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[dusty tangle]

Some players use it just to enter the game and then switch back to WiFi and other players keep using it. They can try both options.

[uneven island]

Ah, okay

[civic lion]

Interesting, yeah I can try it whenever I can (This issue isn’t really game breaking but could help the devs ig)

[zealous pike]

Hello, I have a friend who lost her backup! She used a Gmail account, but her backup is gone! Is there any way to recover it?

[misty sage]

is anyone here, have the same experience, can't use pentablet, for drawing feature in hato? i have wacom, but it only taps, it doesn't swipe

[pliant island]

can’t interact with the cat

[dusty tangle]

For this issue, please enter solo building for a few seconds and then exit. Approach your cat again and you should be able to interact with them again.

[pliant island]

it worked! ty guys

[dusty tangle]

Is it because she tried changing devices and now can no longer access her account ? If so please make sure she is using the same Gmail login on both devices and entering the same server on both devices. She can check her server here

[zealous pike]

I ask him

[drifting prairie]

Is crossbreeding still possible without a friend, given that no one else is watering my flowers?

[odd beacon]

Yes

It just takes longer

[ionic vector]

Chat, how do I log-in on the support centre website?

[dusty tangle]

It’s best to do it from within the game or on the same device where your game installed. Usually this happens to me when I try opening a ticket on my iPad but the game is on my iPhone.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[ionic vector]

Thank you!!! I finally got it to work!

[molten bough]

I'm having such a weird issue in game. Whenever I right or left click onto the screen I become unable to jump. I have to alt tab in and out to be able to jump again.

[zealous pike]

My friend told me she uses the same account and server, she just formatted her phone, but when she reinstalled the game, her save file was gone.

[dusty tangle]

Does she have multiple Gmail accounts ? It could be forcing her to login to a different one instead of the one she uses for Heartopia.

[wicked jacinth]

Do you have a controller connected at all?

[astral olive]

Hi guys how to unbound account? I want to switch to different gmail

[molten bough]

Nope, just keyboard

[wicked jacinth]

Wireless?

[dusty tangle]

You can’t do it by yourself at the moment. For this you will have to contact Customer Support so they can help you.

For Customer Support in-game please go to your watch Settings ⚙️ Near your Account ID, press on Account management Support Center and then press on

[molten bough]

On this PC I don't use controllers, That's for my Steam Deck.

[wicked jacinth]

I mean if the keyboard is wireless lol

[molten bough]

Oh, nope, wired

[zealous pike]

She don't have multiple gmail

[molten bough]

I'm gonna close the game and reopen again and see if I'm magically cured.

[plucky badge]

I left and refreshed the game and it didn’t work

[dusty tangle]

If she bound her account to Facebook or Apple then she should try those login methods. If not, then in this case she needs to contact Customer Support with as much details as possible ( ex: User ID from the game, or past login email accounts ). She can do this on the title screen by pressing on Settings ⚙️ and going to Support Center.

[wicked jacinth]

I feel like this should do the trick. But let us know if that didn't work

[molten bough]

Seems promising so far

[glad harbor]

Hi! My automatic dog feeders do not do anything, i have put in the max amount of food but my dogs starve unless i feed them myself. It looks like the bug report option in server is archived so where do i go to submit a bug report?

[dusty tangle]

Usually going into helps ( not co-build though ). You can try this multiple times ( I have two cats and sometimes have to go into twice before the bubbles appear ).

[zealous pike]

Thank you for your reply, she will look into it.

[plucky badge]

Okay thank you, I hope they fix it soon

[dusty tangle]

So from my experience, it might take some time for the cats / dogs to warm up to the machines. What kind of food are you putting in the automatic dog feeders ? If you’re putting anything and everything, try switching to only / specifically dog food and not even universal food.

For my automatic cat feeders, when I started only putting in cat food specifically, that’s when they started giving it more of a chance.

You can read your pet logs to see how they feel about the machine and if they are willing to eat from it or not.

[last wraith]

For the people that play Heartopia on the computer. Is there a way to not get the Log time out message? Cause I dont want to have to keep restarting my laptop just to log in

[glad harbor]

I see, I was using universal! To remove would i just put it back in inventory and re add food? i didnt see an option to remove food manually

[dusty tangle]

The best way to avoid this ( for now, until the game is more optimized for PC. ) is to switch to a different Internet connection. I’m not blaming your connection, as the problem is more on the game’s side.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[dusty tangle]

Honestly I haven’t tried doing that. You can give it a try but what I did was just wait for the food to decrease in there and immediately switch to adding the different food. You’re right though, there is no option to remove food manually.

[last wraith]

Ohhh ok thanks!

[glad harbor]

yes it worked thankfully, The feeder food was not going down at all so was still at max after 3 days so idk what i'd do if it didnt work haha. ty! I'll try using dog food specifically

[viscid pewter]

Has anyone come across a glitch when you're fishing and you cast your line you shoot up into the sky and see the map from up top? If so, is there a fix for this that is known?

[dusty tangle]

The issue most commonly attached to this is / are controllers which are plugged in or trying to connect via Bluetooth.

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[viscid pewter]

Thank you!

[silver anchor]

Hi, since I rearranged my home setup I've been experiencing this issue: items in the house take a long time to load (and they reload everytime I change rooms). Is this a common problem? Thank you 🙏

[lime horizon]

Hi, I bought this but now it's nowhere to be found, how do I access this?

[silver anchor]

Building mode in brush section> floor

[lime horizon]

I looked there and it's not there

[wicked jacinth]

Are you on the flooring tab?

[dusty tangle]

What you can do for this issue is playing around in your Settings ⚙️ specifically the one related to graphics. I wouldn’t say it’s a common problem but I have seen others go through this.

[silver anchor]

@silver anchor I tried but nothing changed 🙁

Not even a little improvement

[dusty tangle]

Hmm. Did you restart your game after changing the graphics settings ? Also if you have a few seconds, can you take a screenshot of it as there may be one thing interfering ( Custom settings )

[lime horizon]

yes, im on the brush tab and then flooring tab

[silver anchor]

Yes I restarted! I play on Samsung s25 ultra and these are my settings, thank you for helping me 🙏

[dusty tangle]

Can you try either restarting your game or entering a new town manually to see if this helps ?

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[dusty tangle]

Hmm everything seems fine. There are a few options I would try from here ..

Restart your device to see if it helps.
Restart your entire game / enter a new town manually.

Unless you have already tried this ?

[gloomy torrent]

hello i have an isssue with my game, so im EU and there is no my time zone so i set game on golbal cuz its closer to me and game wont let me play idk how to fix it. Is there an way to play game in eu or im just not allowed to play it xd

[wicked jacinth]

Try turning Image Precision (Render Scale) down to high or medium?

[steep flower]

Is this issue ever going to to be fixed? I seen at the issue was going to start being worked on, but I have this issues every single time I log on.
My home internet is fast, but it never lets me login to game using my home internet... I have to connect to mobile hotspot in order to login to game.

[dusty tangle]

Is it saying incorrect device time ? Normally you’ll be able to play on any server but some just have higher ping than others depending on your timezone / location.

[gloomy torrent]

yes it says that and it wont allowed me to play on any other servers

game on steam btw if it help at all

[dusty tangle]

I really hope it does get fixed soon because a lot of players are going through this. Did you happen to report it to Customer Support ? I’m happy at least you were able to play on a different Internet connection.

[dusty tangle]

Can you please follow the instructions in this screenshot.

[steep flower]

I have contacted support about a million times. All they do is generally say to try a different internet connection.
In order to play this game at all, I have to connect to my husbands mobile hotspot.

[dusty tangle]

Fudge. I see. I really hope they are working on a fix for this because other than using a different Internet connection ( which in itself is temporary ) there’s no other known solution for this.

[glad hearth]

I cant find my Forestbell Magic Broom and i pulled it from gacha. It is not in my dressing closet either

[dusty tangle]

It’s an axe skin ! So you want to open your and press on this button right here

[worldly halo]

Thanks!

[glad hearth]

Oh ! thanks! !!

[tranquil lark]

Is there any update on the inability to interact with cats glitch?

[dusty tangle]

No update yet. We’re all just using the temporary solution of going into for a few seconds and then exiting.

Hopefully soon.

[tranquil lark]

Thank you!

[twin flame]

hey, not sure if i’m in the right place or not, but can someone help me? it says i’ve collected 21/21… but the last star says i need to collect 22… the dot is there to show me i did, indeed, unlock the reward, but when i tap on it, it just gives me a description for the stars

i’ve tried restarting, tried the repair button, nada

[dusty tangle]

Hii. This is a common bug that we’re all going through. We’ve gotten feedback from Customer Support and they mentioned they’re working on it.

[twin flame]

okay thank you! i wasn’t sure

[lime horizon]

I tried restarting the game already but I’ll try your other suggestion as well

[radiant magnet]

I dont know if this is a bug or my game glitched but I did my daily buying massimos ingredients and made coffee right next to him and was only able to make 19....Ive been getting ingredients daily so I know I should have more than 19 coffee bags at min i shouldve had 50

Its not in my bag storage i havent sold anything cause i still have my task to sell

[undone jolt]

▌ If you are making coffee using 3 COFFEE BEANS with the WHITE INGREDIENT, I think that’s a reasonable amount, and you can complete the rest with MILK.

[radiant magnet]

iced cup of coffee needs 1 coffee bag

[undone jolt]

u can also make it like that i think thats why u finish early and get only 19

[radiant magnet]

but i wasnt making it w 3

[undone jolt]

u sure ?

[radiant magnet]

i guess not the recent recipe i made was this but ig it overrides what ever i have selected?

[undone jolt]

thats can happend if u have many stoves and u missclick the default recipe

[radiant magnet]

oooooo

yeah i have a lil circle of stoves im working with

well the stoves around massimo

a triangle

[spare arch]

Hello, I have a question about the new snow sculpting hobby. I have the hobby fully leveled up, but it's impossible for me to get any of vanya's snow sculptures. I've used more than 50 snowballs but I haven't gotten his a single time. Am I just really unlucky or is this a bug?

[undone jolt]

ye it's hard to cook there

[fast fox]

Anyone else unable to buy from others? Is there a limit? I've bought several puzzles, but a couple days ago this happened.

[undone jolt]

u can buy 3 times every week from friends

[split dock]

I got login time out on my screen, what does that mean?

[sharp sigil]

My friends and I are having issues with not being able to interact with the pets. (Specifically cats)

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[undone jolt]

enter build mode for few sec and exit

[split dock]

Thank you!!!

[undone jolt]

np

[cold flame]

How do I dispute a charge? I tried to buy a red diamond pack and it took most of the money ($4.15 to be exact, the price is $4.99) and said it’s pending in my bank account but I did t receive my diamonds. So I did the small $.39 pack for 20 diamonds and it worked just fine but I’m $4 out with no diamonds to show for it

[undone jolt]

To solve this problem contact in-game support

[pliant aurora]

Hello, I'm here to ask what I should do because I haven't been able to feed my cat since last week. I can see that it's already hungry, but no icon or logo is showing up for me to feed it. I've tried refreshing multiple times, and I even uninstalled and reinstalled the app. My friends can't feed it either because there's no icon for feeding. Please help fix this poor thing is starving. Thank you.

[dusty tangle]

The temporary fix that we’re all using right now is the following ;

Go into for a few seconds and then exit. Approach your cat again and the interaction bubbles should appear.

[spare arch]

Does anyone know why this happens?

[pliant aurora]

I try, thankyou so much