technical-help

[undone jolt]

〢 Try restart the game
〢 Try switching to a different town instead of re-entering the last one you visited.
〢 If these steps don’t work, try pressing the Repair button at the top left when starting the game.
〢 Alternatively, you can uninstall the game and download it again.

〢 In fact, all previous updates had minor bugs, but the latest update introduced some unexpected issues.

[dusty tangle]

A part of it all is that they did not expect to become this big, this quickly. They had 10,000,000 players within their first week of launch and the Discord server jumped from 63,000 to over 500,000 in the first week. Now 750,000.

I think with time, these issues will improve .. especially because now they see how big they’ve gotten.

I can imagine how frustrating it is though, I really can.

[lost cargo]

I'll try that now

I tried doing this on steam though to no avail so maybe it'll be different on tap tap

[undone jolt]

isnt tap tap a mobile app ?

well im pc player using steam and all good here

[weak fiber]

my fps is jumping and the game is rly laggy all of a sudden on pc

[undone jolt]

If the game was freezing for you, try these steps:

〢 Restart the game
〢 Restart your device
〢 Press the Repair button at the top right when starting the game
〢 Uninstall the game and download it again
〢 Change the game quality to improve performance

[tawdry plover]

ok i have an issue. so i trying to log into the game for the first time and it says the log in is susscessful but then its still saying i need to log in

[undone jolt]

When you’re redirected to the Google page, a Local Network window will appear.
You need to set it to Allow to complete the login.

[tawdry plover]

there we go thanks

[undone jolt]

np

[fair cedar]

anyone know which npc i need to talk to for this?

I'm lvl 14 and still don't see this quest

[scarlet stirrup]

How do i delete this?

Wrong channel

[undone jolt]

from the pen

[scarlet stirrup]

I got it thank you!

[slate lantern]

real i wasnt expecting it to be big too xd

quite suprised it reach 1 million i was thinking only 500k players xd

[floral raft]

hey when did u unlock the set ?

[dusty tangle]

Which set do you mean ? Are you asking when do you unlock saved outfit presets ?

[floral raft]

yess exactly mb

[dusty tangle]

Basically, when you buy clothes and fill out your clothing Collection you get points. Buy enough clothing to pass over 800 points and you automatically unlock saved outfit presets.

[floral raft]

okayyy got it thank u!

[jovial finch]

Hi, I'm having an issue with the guilded acorn pack I purchased for my friend. She received an empty gift box. I thought something had gone wrong with the purchase so I bought her another one. This one had the option to open it but it wouldn't let her because it said she already had received the gilded acorn pass even though she had not. The fashion gift box tier rewards are still locked for her.

[valid cloak]

Hi guys, can you help me? I'm having this same problem. I've tried reinstalling and it doesn't work. I've restarted my device, but it's still the same. Is there a solution?

[shy hinge]

Does anyone else have high ping after the update? I literally have a stable 350 ping after the update. ;3 (I’m on the SEA server.)

[sly stag]

I’m on global server, it’s also laggyyy

[shy hinge]

My friends also... I guess this is because of the latest update

[robust hare]

Mine is very slow as well

[dusty tangle]

Can you ask your friend to check their backpack for it ? It should look similar to this ( see screenshot ).

[shy hinge]

I wish they’d fix it ASAP because it’s hard to play

[sly stag]

Yeah, i literally can’t play anymore everything is disappearing and so slow

[proud goblet]

Can't claim this its been bugging me all week ive tried restarting, also tried a new town idk what to do about it!

[hardy oar]

Did they ever fix the ice drink bug

[jovial finch]

I will ask her and get back to you. Thanks!

[tulip karma]

My spouse is having issues opening the game. The game just stays stuck on this broken screen and the loading stays on 100%
They rebooted, uninstalled, reinstall and all

[amber sluice]

Whenever i try coop build the game teleport me outside of my friend's plot how do i fix this? I try restart but it still happening and my friend can coop build without any issues

[undone jolt]

he should enter the co build and invite u

and u need lv up relationship

[undone jolt]

〢 Press the Repair button at the top when starting the game
-# If that doesn’t work, contact the in-game technical support.
**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢Support center **

[amber sluice]

We used to coop build together he did invite me and our friendship reach lvl 3+ but now i cant co build like we used to because i keep getting teleport outside

[proud goblet]

Ok thank you i will try this ♡

[ivory mango]

hii, my friend it's tring to sign in the game for the first time, but it's not leting him, lat it say that he sign in correctly but then he returns to the game and tell him to sign in XD

[undone jolt]

try this
〢 Open the game in Steam, right-click it, and select Properties
〢 Go to Installed Files
〢 Click Verify Integrity of Game Files

[undone jolt]

When he redirected to the Google page, a Local Network window will appear.
he need to set it to Allow to complete the login.

[ivory mango]

okey, let me try

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[tulip karma]

Okay, it's cleared the verify, and it's still doing it

[undone jolt]

i think if u use vpn u will get it until the problem get solved

[ivory mango]

it worked, thanksss

[undone jolt]

np

[winged nest]

hey all, i cant seem to find a player id, is this because we are on diffrent servers?

[undone jolt]

mhmm if both are on diffrent servers

[winged nest]

thank you so much!

[jovial finch]

She found it! I guess she must have opened the box and not seen the ticket appear. Thank you!

[vague kindle]

I think due to the Frostpore infection event my game is stuck on tracking Naniwa. Anyone know how to fix this? I wasn't able to complete the quest and I don't know how to turn it off...

[undone jolt]

Open ur watch go to Memo and cancel the track of the quest from there

[vague kindle]

It's not there

[undone jolt]

open the map find naniwa and stop tracking him

[vague kindle]

Omg thank you!

[undone jolt]

np

[proud goblet]

Didn't work but thank you anyways!

[warm agate]

I just realised when I made my Heartopia account it’s connected to a Google account that I don’t have access to the email anymore. Is there a way I can transfer all my achievements to a new account that has the right email?

I can still go into my Heartopia account but I’d rather have it connected to a Google account that has my current email connected to it…

Oh wait

Nevermind lol

Logged in with my current email and it brings me to the same account so maybe all along i used the right email Lol

[dusty tangle]

( I’ll answer still just in case someone else may be curious )

The best team to ask would be Customer Support in-game. Currently, we ( by ourselves ) can not change the emails that we bind to our accounts.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[scarlet stirrup]

Can't layer

[acoustic compass]

Guys I cant interact with my cat whatsoever (I tried restarting my phone and I still cant interact with it)

[undone jolt]

there is a limit for hight

[undone jolt]

change ur town

[scarlet stirrup]

Oh ok

[wicked swift]

Hi. I'd like to ask if the 'badge' on 'pack' gacha has limited time / counts as perma (the one which cost 300 red gems for 60pcs)

^ help thank you

[acoustic compass]

how?

[scarlet stirrup]

Can i move blueprints

I mean house move

[empty ether]

"failed to load servers, check your internet connection" but my wifi is fine?

[wicked swift]

yeap. If it's saved on blueprint. You can adjust its location on your plot

[scarlet stirrup]

Alright 👍🏻

[empty ether]

I cant even see the start button

[scarlet stirrup]

Do u show us?

[wicked swift]

just do "solo building" then go out immediately

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[acoustic compass]

ohhh alr thx

[undone jolt]

np

[empty ether]

thank you, ive tried all these steps and everything else works just not heartopia

[knotty timber]

Hihi! I just logged in and accepted the little daily quests. But it won’t let me talk to any NPCs :/ (the chat option is completely gone) did I miss something? Or what should I do?

[onyx lily]

Thx yu

[undone jolt]

〢 Try restart the game
〢 If these steps don’t work, try pressing the Repair button at the top left when starting the game.
〢 Alternatively, you can uninstall the game and download it again.

〢 If you’ve already tried all the suggested fixes and nothing worked, please take a moment to report the issue so they can look into it and resolve it.
**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢Support center **

[tribal rune]

I noticed a problem with the event photo album. If I place a photo on the second page, it's moved to the first page, even if there's already a photo there. I tried fixing it by changing the position of the photos, but the problem persists.

[undone jolt]

try restart the game

[mild umbra]

what happens if you cook and leave finished cooked food on the stove when you relocate into a new town? does it go into your bag?

[undone jolt]

〢 If you have a moment, please reach out to the in-game technical support team to help resolve your issue.
**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢Support center **

[undone jolt]

idk try and tell me

[mild umbra]

i did that, and im not sure if i got the food or not because i was batch cooking

which is why im asking

[undone jolt]

do it again
if u didnt find it on the same stove
check ur bag or ur warehouse

[ember wolf]

@tardy grail

[lusty compass]

what does this mean

[mild umbra]

you're prob tracking a different task

[undone jolt]

restart the game or join other town and try again

[stoic oar]

GIMME DAT COIN

[summer pewter]

I don’t know why this keeps popping up when I do have a perfect network connection. Anyone had this problem?

[paper jolt]

Hello, I'm so confused why it's always like this, i haven't login from yesterday 😔

[loud yoke]

Friend is having an issue trying to log into the game on her computer. She has tried uninstalling and reinstalling. Repairing files and everything.

[summer pewter]

Glad I’m not the only one with this problem

[loud yoke]

I haven't tried on my PC yet since the patch? But phone is still fine

[summer pewter]

It worked perfectly fine yesterday. Tried to get in about an hour ago and it’s still not working on PC. Works on my phone though

It keeps saying I don’t have a connection when my WiFi is completely fine

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[fair basalt]

Will the game get steam achievements

[peak plover]

Hello, a friend recently gifted me the Premium Gilded Acorn Pack Voucher, but I am not able to use it since I have the basic acorn pass, and we didn't know we needed to buy the upgrade. Is there any way to use it at all, trade it, or have it refunded back to her?

[dusty tangle]

It’s best to reach out to Customer Support to ask them what would be the best thing to do here. Hopefully they can give you a good solution for this.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[peak plover]

Thank you so much!

[sterile sentinel]

I haven't been able to get into the game for 2 hours

[buoyant spade]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[wet island]

Hi, I recently bought a Steel Tongue Drum and I can't find it in my inventory and after I claimed it in my mail due to overcapacity, I still can't find it in my inventory. What do I need to do guys?

[cerulean comet]

I'm not fully understanding this. I'm trying to board my pets and grinded for the growth to reach past 3000 for the past days(ssssssss 🥲)

It shows growth for my cat and dog are over 3000, why are they still not eligible to be boarded? Am I missing something that I'm supposed to do other than the growth requirements?

[undone jolt]

do you check ur warehouse

[wet island]

omg thank you so much!😅

[undone jolt]

Np

[glass axle]

u need to bring them with you to the shop

[cerulean comet]

Yes - I just realized that reading it over again. I'm an absolute dumbass 😅 Thank youuuuu!! My pets are safe now while I'm away!

[keen igloo]

i cant feed or pat my cat, it is normal?

[buoyant spade]

Try entering build mode for a couple seconds and than exit out of it, its a known bug unfortunately. Another thing you can do is report it to support center. Via in-game. Look for "account management" from there you click support center.

[fierce wraith]

I cant login, anyone okay?

[buoyant spade]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[gloomy echo]

Me too but mine doesn't say login timeout

[fierce wraith]

Bro everything is fine, even i just re download the game still the same

[buoyant spade]

Unfortunately the above is the best known solution to the Timeout bug. You can choose to contact support as well via in-game.

Look for "Account Management"
Than "Support Center"
It'll bring up your browser and from that you can get customer support

[dawn skiff]

its not letting me call my car at all, i have made the scooters my default and it wont let me call them out either. i deleted and replaced them in the parking spots. 🙁 i could recall my car to the spot either idk what to do.

[bold acorn]

I have Heartopia downloaded on PC, but I have this weird auto-run glitch and can’t control my character. How do i fix this?

[meager trail]

someone can help me with this❓

[oblique idol]

both my cats are bugged out..cant interact with either ever since i adopted the second cat

[empty fox]

I can't buy stuff from Azure 😭

Anyone else having this issue?

[undone jolt]

Try join other town
Try restart the game

[glad grotto]

Dog started floating up until it was in the roof. The pets going in the roof and under the floors glitch really needs to be fixed :( I deleted my roof and now my house looks poopy

[undone jolt]

Huh how? Can u screen

[undone jolt]

Just join other town

[crisp galleon]

my friend cant buy on me anymore, why is it ? she only bought 1 item on me this week

[undone jolt]

How? Is there anything that appears to her?

The only situation that prevents you from purchase
Is:
If she dont have enough tokens
Or if u dont have enough energy

[empty fox]

This is also not what I'm wearing? I'm playing with my sis and neither can buy, we both have enough energy

[undone jolt]

This is the place that shows wich itmes u can buy from ppl

Olayers

[dawn raptor]

Hello, anyone experience the same issue? Login time out? I had this since yesterday. I even restart my wifi router but nothing change

[empty fox]

Yess, I wanted to buy some stuff she got from Azure and the other way around

[undone jolt]

she are with u ?

on the same server and town ?

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[empty fox]

Yeah!

[undone jolt]

are u sure that the items she have u dont have them ?

cuz if she have items on the store u already buy them it will not show there

[empty fox]

100%, we have been comparing since the event started and I haven't gotten those

[undone jolt]

try join other town and go to the same menu and see if u can buy from other ppl

[empty fox]

We already tried that, this is the second town we've tried 😭

[gloomy echo]

Did uninstall and reinstall, started router and forgetting+connecting to wifi but still can't play 😭😭 aaa

[bold acorn]

I have Heartopia downloaded on PC, but I have this weird auto-run glitch and can’t control my character. How do i fix this? I have it downloaded on Tap Tap and Steam and nothing fixes it :/

[undone jolt]

try vpn

[gloomy echo]

okayy

[undone jolt]

i have saame thing

[empty fox]

Rip, it might be some bug after the maintenance 🥺

[undone jolt]

ill check rq

[shut eagle]

maybe your friend buy items from other people. we can only buy 3x this week.

[brisk tusk]

Hi, I accidentally deleted my account and I’m having trouble recovering it.
Other players told me they were able to restore their accounts after deletion, so I’m wondering if this is normal.
I followed the game’s cancellation recovery instructions, but it keeps showing “login failed.”
I contacted support, and they said the cancellation process takes time and may require multiple attempts.
They also informed me that my account is still in the cancellation process and will take another 13 days.
What can I do to get the team to recheck my ID and unlock my account?

Thank you.

[undone jolt]

well thats new inf ty for that

[coral stone]

It happens with every update; I've already tried disconnecting the internet, using mobile data, and nothing works.

[undone jolt]

Try to be patient as you were asked, although 13 is a rather long time. If your account is new, I advise you to open a new one rather than wait. If it's an old account with a high level, it's better to wait.

[undone jolt]

do you try vpn ?

[coral stone]

how does that work

[undone jolt]

Download proton vpn and turn it on and try play the game

[dawn raptor]

Hi, I did everything you said and the only one that works for me is the VPN. My vpn is 1.1.1.1 though, not proton

@coral stone maybe you can try it

[brisk tusk]

I've tried logging in to my old account several times. I'm not sure if I'll actually get my old account back. Some people say I did, others say I didn't.

[dawn raptor]

I am curious though, is this the game issue?

[undone jolt]

mhm its the most sucss one thats why i ask u if u try it

[undone jolt]

how much dg member lv was on ur old acc ?

[brisk tusk]

Lv.27

[undone jolt]

yes

[coral stone]

Thanks, it worked for me.

[undone jolt]

dang man just wait for it

[undone jolt]

np

[brisk tusk]

Alright, I'll wait longer. Thx

[past scarab]

Does anyone know why the clothing shop won’t reset?my friends clothing store has been the same since yesterday

[scarlet stirrup]

I got snow atara bug

[silver ether]

Game tells me to finish a main story quest (The Answer lies within) and in my Memo tab it says there aren't any pending quests for now?

[tight grail]

How can I fix it? I tried to delete the reloaded game but still can‘t login.

[undone jolt]

If I remember correctly, you should receive a call from Atara.

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[silver ether]

I didn't get a call

and I tried talking to everyone aswell, nothing

[tight grail]

Oh, thank you . I tried to switch to 5g and I was able to enter. I wonder if the game has a problem with the 2g internet? The internet at my house 2g is faster than 5g.

[undone jolt]

u try all the npcs ? can u screen ur map on the onsen

this area

[silver ether]

yea I did, can just chat or access their stores, nothing else

[undone jolt]

The issue isn’t from your device, it’s from the game itself and will be fixed over time. This is only a temporary solution for now.

[undone jolt]

zoom in...

[undone jolt]

go to eric

[silver ether]

nothing happens, can just chat

[undone jolt]

can u screen ur watch

[undone jolt]

i think when u reach lv 7 dg member

u can

complete

the remain quest

These are the requirements I found to enter the event.
Have Insect Catch / Fishing Unlocked!
They need to be D.G. Member Level 7 to participate in the Heartopia Winter Frost Season event. They also need to have completed the Main Story quest “The Answer Lies Within“.
Check for missed calls
Check out Town Hall!
Try talking to Atara or Annie

[wheat shuttle]

Anyone else having issues with not being able to collect the stars?! I finished this and it’s not letting me get them

[silver ether]

yea the only issue is the quest

[undone jolt]

mhmm
〢 This is a common issue that affects many players. Please report it In-game, and it should be fixed as soon as possible.

[wheat shuttle]

How do I do that?!

[undone jolt]

just wait for next resident mission to reach lv 7 and try again

[undone jolt]

**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢Support center **

[silver ether]

thank u

[wheat shuttle]

Thank you!!

[undone jolt]

np

[undone jolt]

oh mobile player
go to account mangment

**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢 Account Management 〢 Support Center 〢 **

[wheat shuttle]

Found it!! Thank you! I reported it! Sorry I’m really sick

[undone jolt]

dw np

[cobalt laurel]

Hello, any update about the unity crash problem? Still can't play on the computer... 😭

[rose bison]

Hello, sorry but anyone ever had their cursor jittering while playing in PC? Any solution for that...?

[runic goblet]

Has anyone had there let’s get stuck under the house they will walk around and than disappear into the floor and than it’s hard to get to them to take care.

[light halo]

i just bought this pass today byt it says order error, already paid but the rewards i havent recieved it yet 😭 pla help

[loud sequoia]

Hello, I'm having trouble completing the hobby:gardening quest ? whenever i water the plots it doesnt register? @-@ can anyone help?

[cold lagoon]

try to water a neighbours crops. it still counts for the quest.

[loud sequoia]

alright

[elfin spear]

My wallpaper look bugged and pixy. Does anyone has the same issue?

[glossy star]

I keep trying to sign into Heartopia on Steam, but every time it makes me sign in through my browser. It says the sign-in was successful, but when I go back to Steam, it doesn’t register at all. Does anyone know why this is happening? I’ve also tried reinstalling it, but nothing fixed it.

[pastel wharf]

The furniture store has had the same furniture for a week.

[woven hemlock]

Just to check, the sets near the door are supposed to stay the same from saturday until friday, then a new set/color is rng’d on saturday. it is possible to get the same color and set again since its rng. the sets upstairs are the same, they switch out on saturday. the rug booth also switches out weekly

The ones that switch out daily are the individual item displays: one to the left of the store, the two on the back wall, and the two on the right of the store

[tropic heron]

i cannot login since this morning, helpp!

[woven hemlock]

There’s a post pinned in this channel regarding network issues — can you take a look and try the steps mentioned to see if they help? The game’s optimization isn’t the best, so using one of the methods has helped most people resolve the time out error, even if they have great internet connection

[proud wren]

Anyway to lock our mouse to the camera movement on PC?

[proud wren]

disable your ad blocker

[woven hemlock]

For billing issues, please contact the game’s support team directly!

From the start screen, Settings >> Support Center >> Contact Customer Service.
From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets.

[woven hemlock]

The pets are pretty bugged in general, but luckily the easiest way to fix it is to reset your / your pets positions back to the front of the plot! One way is to switch towns; another way is to go into build mode for a few seconds, move something, then save and exit

Once they’re somewhere you can reach, you can interact with them as normal. This method also works with most other pet-related bugs

[scarlet stirrup]

This a bug deer snow into atara snow back

[dusty tangle]

Hello. This is not a bug.

Basically, the deer is the 1 ⭐️ sculpture and there are 4 other sculptures in the same series. So the other sculptures ( Atara ) are related to it in some way.

You can find more information in this thread #1467668188526411816 message

[buoyant juniper]

does heartopia support emulation via playcover in mac? would i get banned for it?

[scarlet stirrup]

Ah thank uuuu <33

I have a question is there Vanya snow?

[radiant flax]

it’s stuck in my hands💔

[dusty tangle]

This is a common bug. You can restart your game to get rid of this bug.

[dusty tangle]

Yup ! Here is the image from the thread !

[scarlet stirrup]

YAYY THANK YOUUU ^^

[radiant flax]

ty

[dusty tangle]

Someone actually recently got warned in-game for using an emulator. So I would suggest to just avoid using them altogether. As the warning mail below says, please just install Heartopia through official download portals which can be found on the official website.

https://heartopia.xd.com/us

[pseudo venture]

Just wanted to show a funny little bug with the cats

She likes to float and faze through reality lol

[calm bobcat]

I'm having an issue with cutscenes? I'll get maybe 7 chat messages into a cut scene and it won't continue further, no my characters aren't frozen and Yes I can press the skip button but I don't want to have to keep skipping my cut scenes 💔

[austere anvil]

Hey Heartopia Team

I can't log in on my Wi-Fi - it gets stuck at 39% and says "Failed to get server list." It works fine on mobile data, so I think it's something with my Wi-Fi connection. Can you help me fix this?

[dusty hemlock]

How do I do this?

[austere anvil]

Just create 2 events like fishing or catching bugs

[woven hemlock]

participate in 2 events and complete the personal goal for them.

there's a variety of event options:

• fishing
• bug catching
• birdwatching
• jump (the bouncy house-looking one on the beach)
• duck jump (the one that looks like a giant duck)

the personal goal for each one will vary, but they're pretty straightforward. the personal goal for fishing is to catch a certain number of fish; the personal goal for bug catching is to catch a certain number of bugs, etc etc

you can start an event on your own by going to the NPC and paying gold to start it (2000 if it's your first time this week, and the price goes up every time after until you hit the weekly reset on saturday), or you can wait for an NPC to start the event (everyone in town is automatically invited to join), or you can wait for another player to start the event and invite others (not guaranteed to happen)

you'll only be able to participate in an event if you've unlocked any pre-req requirements, eg you can only do fishing if you've unlocked the fishing hobby. i think the two jump events on the beach don't have pre-reqs

[proud ingot]

fallingwish has been warned

Reason: Duplicated text

[woven hemlock]

meowbot what could possibly be the duplicate text in this post. is it bc i said the word fishing too many times

[woven hemlock]

just a heads up that the staff for heartopia don't really look in this server to directly help with issues, it's players helping players. if you're looking for staff support, you'll want to contact their support team using the support center

• From the start screen, Settings >> Support Center >> Contact Customer Service.
• From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

To check your tickets for their reply, go to the Support Center, click the blue-green circle with the headset icon, and a popup should appear with the option to view your current and inactive tickets.

regarding your issue though, have you tried the stepes in the network/connections troubleshooting guide?

this post has 3 things you can try: #technical-help message

and this thread has more in-dpeth things to try: https://discord.com/channels/1128257488375005215/1463176685372313778

[idle atlas]

How do you resolve this?

[woven hemlock]

can you try the network/connection troubleshooting guide pinned here? i also linked it in the post above yours

it's the first time i'm seeing these specific error though, but hopefully one of the steps in the post will resolve it

[slate lantern]

try turning ur wifi on and off, use mobile data or try dns

[woven hemlock]

does this happen to you with every cutscene? and are you playing through taptap, or steam?

[teal hazel]

This game freezes alot lately

I have to always restart game and try to repair. But that doesn't help

[brisk oriole]

Im so upset everytime they fix the issues 🥲🥲🥲🥲🥲 is anyone have the same prob w me? Asia Server btw. Tried to restart and dL. Wifi and Mobile data and all

[flat juniper]

Is anyone having horrid lag?
I’ve NEVER lagged before and I can’t log in at all because it’s taking so long when I DO get in it’s so laggy it hurts to move

[mental hatch]

I'm selling items to Albert Jr but then they are still in my bag. I know I have selected and tried to sell a tuna twice already and I still see it in my possession. Bug?

[analog bough]

I can't open my account since february 3, I missed playing heartopia so much 😭 I tried to restart, used repair button, wifi and mobile data method and all 💔🥺

[bold parrot]

DEVS PLSSSS THIS DEVIOUS CUTE CAT KEEPS MESSING UP MY COOKING, BRO KEEPS BLOCKING ME AND I'VE MESSED UP SO MANY OF MY COOKING PLS DEV PLS MAKE OUR PETS UNABLE TO BLOCK US 😭 🙏 IM BESSGINGGG

bro decides to just come to me and mess up my cooking, IT'S SO CUTE I CAN'T EVEN DO ANYTHING 👹 👹 👹 👹

[calm bobcat]

Yes, I have only had 3 cut scenes so far and all of them have eventually just stopped. I'm on steam and further that I'm on a windows laptop if that helps!

My first experience was the opening cut scene and that barely got through 3 messages I think? But I hadn't had time to edit my graphics so I skipped and lowered them all to be at an even bar but I wasnt having difficulties with anything else so I shrugged it off. Second time I recognized it as an issue, still turned down some graphics but again it happened and now I am here. I tried to hold out because I really love the game

[plush ore]

help dawg.. 💀

[urban plover]

I cant collect the reward! I click and nothing happens

[rigid hatch]

? My egg is missing

[compact cargo]

Hello! Apologies if Im not on the right channel but I think I have an issue with the hobby questm i chose the cooking as hobby and even upgraded it to level 2 minutes ago but its not showing that I completed the quest. How do I fix?

[pastel jasper]

Hello, I don't know if anyone can help me, but I'm having trouble connecting. I can play perfectly fine on one PC using my Facebook connection, but when I tried to play on another, it never registered "Connect with Facebook." I logged into my Facebook account, it said the game was connected, but when I go back to the game screen, it stays on "Connect with Google, Facebook, etc." Am I the only one experiencing this? 😰 I've tried verifying the game files, the "repair" option in the game, and uninstalling and reinstalling, but nothing changes.

[faint herald]

Hello and sorry for not posting in the right channel. So, I was cooking corn soup with rainbow bouquet buff, and counting that I've got 10 dishes with 5-6 ⭐, but when I open my backpack, I only have 4 5⭐ corn soup, I think it's a bug, and an annoying one. 3 days grinding and waiting just for this. Now I wonder how many 5⭐ truffle pies this bug has robbed from me, cause I know I got tons of it.

[chrome trail]

are there any plans to release Heartopia on MacOS some day, even on Steam its windows only and I love playing on my phone, but I would love playing on my Macbook aswel. Are there any options to do that?

[misty gyro]

How does the global server even work? earlier at midnight, I had 22 ping. Now at the afternoon, I suddenly have 200. Someone explain it to me how that works. Screw that, I'm now constantly over 400.

[azure hollow]

Hi everyone! Where to report this kind of bug? I have been stuck here for ages I cannot move 😭 I exited the game , and opened it still stuck in the same place🥲

[simple ridge]

Do you have friends in-game? You can try to do the Frame the Winter quest and visit a friend (if he/she is in a different town map), because you will respawn back to your house if you do that.

[faint herald]

Open your watch-setting-reset position, in the bottom of the screen.

[unreal sedge]

Hi, why does my DG Member Friend Purchase display like this? I can't buy from DG Member.

[warm token]

Hello good evening. I would like to respectfully ask for assistance regarding an issue with the outfit I purchased from the store. Some of the items, especially the long coat and a few jackets, seem to have disappeared from my closet. I have already checked thoroughly on my end, but I can no longer locate them. I would truly appreciate any help in looking into this matter. Thank you so much for your time and support. Hoping for your kind assistance.

[misty gyro]

there's a limit to how much you can buy from other players

[dusty hemlock]

I have a problem: whenever I go fishing on a boat, they kick me out.

[echo valve]

Help, i’m having the same issue

[unreal sedge]

Ohh okay, so I can't buy it from players anymore? Or when does that limit go away?

[cinder dome]

Hello. I have two pets, one dog and a cat. I can interact with my dog just fine however, the option to interact with my cat is not showing up. I can see from my cat's stats that it is already hungry, but I have no way of feeding it because it is not available. This has been an issue since yesterday. Here is a screenshot. As you can see, the game can give me an option to interact with the chair, but not with my cat. (I don't want my cat to starve to death. Is there any way to fix this?)

[deft cloak]

I have the same issue!!!

[misty gyro]

i'm not sure exactly. the info says that we start with three attempts, then it increases by one per week. i am assuming you get one attempt to buy from other players every week.

[unreal sedge]

Ohhhh, thank you so much. I must have never read the notice hehe

[still wharf]

Helppppp TT

[misty gyro]

it's pretty hard to spot, here is a screenshot of it.

[unreal sedge]

This all makes sense, I've already spent the tokens. Thank you againnn

[unreal sedge]

This all makes sense, I've already spent the tokens. Thank you againnn

[analog bough]

[gleaming fern]

yep, filed a bug report

[still wharf]

Sameee

[rain tulip]

i just got on this dc to literally ask abt the same thing 😭

[rain tulip]

do we have an idea why this happens? ive read every reddit post/ yt vid did everything and it still is like that

[rain tulip]

where and how ill do it too ;-;

[analog bough]

I can't open it since february 03 🥺

[rain tulip]

omggg

[swift abyss]

I was just about to ask where we go to file a bug report

I can't find where now that the discord channel is closed

[rain tulip]

im googling it rn

[gleaming fern]

open watch => settings => account management => support center

[rain tulip]

AHAHAH u were faster, yes!! thats what i found too

[analog bough]

how do we do that, if we can't log in

[rain tulip]

account management is where your acc ID is

it should giove u the setting option in the main menu

ill see if it pops up for me

[proud wren]

Anyway to lock our mouse to the camera movement on PC?

[gleaming fern]

not to my knowledge, also playing on pc

[rain tulip]

OK SO i got the settings icon, but due to problem with the login i do not have acc ID therefore no report button

[analog bough]

😭

[rain tulip]

im losing it, i literally just played last night on pc and tablet everything worked fine

and i cant find anything official like idk server down or login problems or anything

[gleaming fern]

you got a headset icon anywhere?

that's also the support center

[rain tulip]

ill recheck

never clicked a button so fast it popped up for a second in loading screen

[gleaming fern]

hahahahaha

you got it?

[rain tulip]

yes which category does it go into tho

account issue?

[gleaming fern]

I just made a new one

[rain tulip]

okok

[gleaming fern]

I did the Contact Customer Service thing

[rain tulip]

me too im writing like shakespear rn

[gleaming fern]

there you can choose "Account" for you login issue

and another as "Bug report" for the stars you can't claim

[rain tulip]

ahh i clicked on others cause idk if its an account issue or general since many seem to have the problem :I

ill just do multiple xD

[gleaming fern]

hahahaha

[rain tulip]

whats that mean

[gleaming fern]

bug reports are reports on things that don't work as they should

[rain tulip]

stars i cant claim i mean sry eng is my sec. lango

[gleaming fern]

like the stars button not being a button

[rain tulip]

ahhhh

[nova hollow]

Sighhhh it’s still not working

[rain tulip]

ok i filed like 3 reports

[rain tulip]

yea same ill give it some time, im scared to check if it works on my tablet

[nova hollow]

It was working fine yesterday morning then I tried to join again and complete my tasks and now it won’t let me login

[rain tulip]

sameee it worked even tonight for me i was awake till 4 or something and played

[wary garnet]

helloo

may i ask how do i get the stairs bc i wanna build my home

but i dont have

[rain tulip]

maybe the DG level? check your lvl and the rewards, im not sure how we got them. but id also recommend finishing main story ^^

[wary garnet]

yesterday i reached DG level 8

[rain tulip]

tiny stairs should be available at lvl 7, make sure youre in building mode they should be in there where either the stairs or staircase railing is. (idk if that the correct word but u get me)

[rain tulip]

which server do u play in? cuz i play global maybe it has to do with that? :I

[nova hollow]

America

[rain tulip]

oh ;-;

[nova hollow]

I deleted the game but now I gotta pay Apple to reinstall it

[rain tulip]

ohh u play on mobile?

i play on pc/ steam and tablet and steam doesnt do its magiv, and i am scared to check my tablet lol

[devout geyser]

Hello, i'm playing the game on tap tap launcher, i want to ask if there is anyway that i could migrate the game to another disk?

[unborn jay]

Anyone .. ?

[rain tulip]

i dont use taptap but you could uninstall heartopia and chose custom install location if it lets you pick and reinstall it there.

making a shortcut to move without reinstalling youd have to make a command promt run as admin on your pc

[rain tulip]

all of us kinda, scroll up in chat xD hahahaha we all filed reports still no change

[twilit totem]

Hello my friend needs help, they are visiting me for holidays and tried to login on my extra laptop and it always says it was successful in the browser but in the game says "Login failed". They are trying to login with Google. He already tried reinstalling the game, the launcher, do verify files, repair button, switching to a different browser but nothing worked

[devout geyser]

Thank you so much, my tap tap launcher is at disk C while the game is at my SSD, i can't find the way to only move the game so maybe i will do your suggestion. I can't play on Steam due to the unvailable in my country.

[keen frigate]

any devs that r available i can dm rn?

[rain tulip]

i totally see you. manually moving could result in not finding the game anymore, or u watch a yt tutorial on how to redirect a file/ game. but yes i hope one of those two methods work for you 🫶🏼

[keen frigate]

I bought the pass but i still cant see my hammer penguin

[devout geyser]

Thanks a lot, very appriciated ^^

[molten dirge]

pretty sure it's a skin for the pickaxe

[keen frigate]

where i can find that lol

[rain tulip]

hammer penguin is a tool to switch your axe, as far as i know its not an accesoire

[molten dirge]

wasn't sure thanks for the confirmation

[keen frigate]

i see now thank you

[molten dirge]

[fierce wraith]

Why after this update is really hard to login? always login timed out? ive tryin redownload the game like 4th times today

[molten dirge]

perhaps just an issue with heartopia itself

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[rain tulip]

its the first time it happened to me today its been a while and i also have done everything i could. only thing id suggest is make a report for the issue

[molten dirge]

mhm the more reports the more chances they'll see it

[rain tulip]

yea my thoughts exactly 🥲🫠

[dusty tangle]

Because the optimization of the game and servers need to be worked on. The only solution right now ( temporarily ) is to restart your router, forget and reconnect to your WiFi, try a different WiFi and just try a different Internet connection like VPN ( most players are using Proton here ).

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[fierce wraith]

Oh no... i wanna play this game

[molten dirge]

report the issue and try again later

[twilit totem]

Guess i will tell my friend to install Heartopia on their phone and try it that way, if that doesn't work I dunno anymore...

[unborn jay]

But still can't login 🙂

[rain tulip]

so ive googled again theres a chance the servers are busy, i suspected that but its also almost last day of the banner maybe theres a lot of players today

[dusty tangle]

What did you try ?

[rain tulip]

i think we all tried everything

[molten dirge]

it's the last day?

[dusty tangle]

Which VPN did you try ?

[rain tulip]

or last hours something the polar hymn stuff

[unborn jay]

This one.. before u telling me.. i alr do about 5 times

[dusty tangle]

Which VPN did you try ?

[molten dirge]

would explain why the servers are having a difficult time

[unborn jay]

Every vpn

[cinder matrix]

Random hair growth when bathing a cat is still happening.
I've send 3 support tickets
They're doing nothing, only telling me to "try exiting the game and switching networks"
Which doesn't help.
I've tested it on both pc and phone, wifi and wired on pc, Phone network and wifi, nothing
Its a game issue, not a network issue.

[rain tulip]

i had north vpn when i started, and currenlty i do not use vpn anymore and everything worked fine without. so i doubt its connected to that

[unborn jay]

I think .. it's not the vpn things
But the server from the game

[dusty tangle]

Did you try Proton VPN ? This one has helped over 200 players access the game.

[molten dirge]

people are probably scrambling to get currency to get the things.

[rain tulip]

thats what im thinking

[twilit totem]

it doesn't make sense tho since i logged in without any issues

[mellow valve]

for some reason i dont have the recipe for this and cannot craft it... any idea how I can fix this?

[unborn jay]

Aight' then

[rain tulip]

its giving me overwatch new season vibes where u get a timer and a queue when u will be able to join lmao

[molten dirge]

I'll try to go on heartopia in a sec I'll tell you what

[molten dirge]

that's so true

[rain tulip]

very appreciated lets see and hope

[dusty tangle]

@rain tulip @unborn jay

The issue is not the your Internet or anything on your side. We know this. The issue is the game’s servers and optimization.

Using a VPN is a temporary fix if you want to play the game. So far over 200 players are using Proton which is free. If you don’t want to use a VPN and would prefer waiting for the developers to fix the issue that is also fine.

[molten dirge]

it's working for me.

[severe rock]

has someone already asked about connecting account from steam pc to apple or google to play on ipad? even tho on pc it says its bound to my accounts, my tablet prompts me to make a new character when i login. would just be more convenient to do snow sculpting on a touchscreen

[rain tulip]

😮 i had no problem, maybe your tablet automatically wants to use a diff acc do to them usually saving your login infos, log out and try to rechoose and check if its actually the same email

[rain tulip]

very glad for you but MAN

ill try again in some minutes i gotta get a coffee

[shrewd matrix]

CAN SOMEONE HELP ME I GIFTED TO MY WIFE'S ACCOUNT THIS GILDED ACORN PACK VOUCHER BUT SHE ONLY RECEIVED THE EMPTY GIFT BOX IS THIS A BUG PLEASE HELP US

[rain tulip]

i never encountered this but maybe it has been automatically opened when receiving the mail so now the item left is the empty box? :I

[dusty tangle]

Can you please ask your wife to check her backpack ? Often times the vouchers get sent there and it looks like this ( see screenshot ).

[woven hemlock]

If you’re looking for game developers, you can’t contact them directly. You can contact the game’s support center through the game if you need help with the game, or you can ask a question here and players will try to help.

If you’re looking for server moderators, DM the bot @twin yacht to get in contact

[lapis apex]

Hi hi, Somehow i cant save photos that i took ingame into my ipad. Previously or rather, yesterday i could but today i couldn’t. I already tried to look up from the ipad settings which doesnt even have Hato perm shown, is there something im missing?

[woven hemlock]

Adding on to what Kayla’s already said, the box is only a vessel used to deliver the tickets, they don’t stay inside once you open the letter.

[misty gyro]

For anyone in Europe playing in global suffering with lag above 1000 ping just like I am, I have found a solution that was recommended by a Mod on this server. I switched to Proton VPN (free version) and now I can play with 50-200 ping instead of 1000-60000.

It is super frustrating that the global server it broken with all the bugs, and that the official customer service is absolutely useless. But it is a better QOL compared to unplayable and we can cook less burnt food. Current stable ping: 70ms, highest: 300ms.

[golden fern]

i want to del my acc on the global server but i dont want to del my accs on the other server how do i do that

[dusty tangle]

What happens when you try to save a photo ? Is there any error such as “ upload failed “ ? Or it’s more that you can’t find the location where it’s being saved ?

[dusty tangle]

I would recommend speaking to Customer Support about this because so far the only option I see is to delete an account but not a single character. Customer Support should be able to confirm if “ delete account “ means deleting a single character or the entire account.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[main comet]

When I’m building houses on my PC , the ceiling lights or lamps never look like they project any light but when I’m on my iPad they’re super bright. My pc settings are the same as my iPad .

[frosty spoke]

Hello, need help. I already purchase Snow Mountain Bike few days ago and today after logging in, my bike is missing. I keep checking my bag and my warehouse for it, I can't search it. How to restore it? 🙁

[polar ether]

alguien me ayuda con un error? desde que llevo jugando, he introducido como 4 codigos de regalo y ya no me deja meter mas por aguna razon, me dice que supere el limite xd

[mortal vault]

Where can I contact customer service directly? I have tried the help center twice and the contact submission form through the game itself more than a week ago and still have not heard back. I was also unable to make a report through discord as it was full.

The game advertises a 7-day reward pass but only gives 5 days worth of rewards before witholding your rewards and then making you pay to recieve the rest. This is false advertising and my country takes that very seriously.

Not getting any help with this as well as the whole AI/Discord debacle is preventing me from making further purchases and also considering dropping the game.

[shrewd matrix]

we got it thank you

[dusty tangle]

As of right now, the only way to contact Customer Support would be by opening a ticket with them in the game ( which I’m assuming you already did when you say you did the contact submission form ).

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[mortal vault]

Yes, I did that, and have not heard anything back. COnsidering this is regarding money, possible false advertising and feeling taken advantage of, it seems particularly urgent.

[dusty tangle]

Can you please contact the Discord moderators about this as they can confirm whether #redeem-code codes are full and reached the limit ?

For Discord support from moderators please follow the steps in #guide to use the new mod mail system. You can send a DM to @twin yacht .

[polar ether]

muchas graciassss

[dusty tangle]

Ya, I understand that. If there was another way you could contact them, I definitely would have suggest it but there isn’t. Some players have had to wait hours and others are waiting for a week or more for a reply.

There is a way to reach out to the Discord moderators, but I have a feeling they’ll just ask you to contact Customer Support in-game as well.

-# Sorry if my reply isn’t more helpful. This is all I know and can provide as information.

[dusty tangle]

If you’re sure you purchase it and it’s now missing, please contact Customer Support in-game so that they can investigate what’s going on.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[silent pumice]

Please fix this issue. I can't get in. I tried to re-install it but still the same

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[frosty spoke]

Thank you, I already submit a bug issue. Hope they will return it. 😢

[main comet]

Does anyone know how to fix this?

[steady stump]

is there a bug with the snow sculptures?

[rain tulip]

while building, my lamps are also off but when i placed them they turn on by themselves for me sometimes i have to turn them on manually

[steady stump]

its supposed to be a beaver but I got Bob

[rain tulip]

it said tiki taka something for me with a blanc statue so idk xD

[main comet]

Oh okay I’ll try that!

[mortal vault]

ugh. I see what it is. They did respond, but it never notified me so I didn't know and then it expired /:

[rain tulip]

also guys i can play it on tablet now (login issue aint on there) and now i had to relog into pc and it gave my google account a different ID which forces me to make a new account even tho everything seems to be same, ive contacted support but ig its gonna take a minute :I

[dusty tangle]

Ah fudge. Ya, there is no notification.

If anything you can open a new ticket I guess.

[next cradle]

i dont know why but today it just randomly started showing me this message. i double checked my connection, cleared my cache and repaired the app and it still wont work. it was working fine yesterday

[dusty tangle]

This is not a bug. Those 1 ⭐️ sculptures ( beaver, deer, moose & etc. ) represent the series of sculptures. So the sculptures at 2 ⭐️, 3 ⭐️ and etc. look different but are related to those first snow sculptures.

This thread has a lot of useful information #1467668188526411816 message

[steady stump]

ohhh thank you

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[next cradle]

oh alright thanks!

[calm ruin]

#technical-help This has been in my map for days it's I'm the end of the map I tried restarting, logging off, repairing (Uninstalling/re installing resources and it's still here.

[lean vigil]

Hello; I did the collectors quest and my red diamonds suddenly went into the negatives and now my chat is disabled; I can’t plant/decorate my house. I’m not sure what all else is disabled too. Chat is blocked for 10 YEARS. What do I do?

[reef ginkgo]

I'm not sure if this should go here, but i think at lleast 2 of the new fashionwave headpieces (earmuffs and snowflake clip) cause my character's hair to go black when in bath/shower

Depicted are 2 different days

[versed drift]

No button and then blue screen, what should i do? Closed the game and open again still the same. Cleared cache, no change

[prime shuttle]

Idk if anyone can help me with this, but I keep getting notifs for Chinese channels in this server.. I keep unfollowing and muting them but I keep getting them and it's really annoying 😭 I think it has something to do with the building contest?

[woven hemlock]

this is happening to all hairstyles while in bath mode regardless of accessories! you can still report it to their support center as a bug so they're aware it's an issue

[wary otter]

If on the server left side bar you go to Channels and Roles at the top and then the second tab, do you somehow have the bottom two Chinese ones ticked?

@prime shuttle sorry forgot to tag

[tepid horizon]

hi. i keep getting "incorrect device time" error and wont let me in. my device time/date is synced to the internet. ive reinstalled it already and repaired but still gives me this error

[wary otter]

Are you on phone or pc?

[tepid horizon]

pc. through steam

[wary otter]

Try this

[frozen gale]

Why the planter is missing? How to fix it? Someone have my problem too but i cant find the solving, thanks

[tepid horizon]

i did that earlier too. didnt work.

but!! i just toggled the automatic time again. im in. weird bug

thank you though!!

[wary otter]

Yeah the game has some funky bugs haha

[tight island]

https://discord.com/channels/1128257488375005215/1469341414927372440

[strong sun]

Cats keep going in front of my stove when I’m trying to make a meal. Takes me a long time to make the bigger meals, and it causes me to lose the chance to click and the meals burn because cats are in the way. I’ve lost a lot of in game currency because of this issue.

[pulsar bloom]

help TT
i play on my laptop, already did everything i could clear cache, reinstall, run it as administrator, checked my hard drives, idk what to fix anymore TT

[wary otter]

Apparently this should work?

[hollow wolf]

is this a known issue ? it loads to 9% and then gives me this message, first time ive ever had issues loading the game

whoops! didnt mean to reply idk why it did that, sorry!

[lime horizon]

help im stuck

[pulsar bloom]

IT WORKED!TYSM! UR AN ANGEL

[wary otter]

Press tab, settings, reset position

[wary otter]

I'm glad!!

[wary otter]

That one's a bit more tricky, it says online it might be an ISP (internet) issue. But I'm not really sure. And you said it was working fine before so I have no idea 😭

[quasi island]

I'm not sure if anyone else leveled up to 27 today, but I think there's an issue with Atara's phone call dialogue ... 😭 💔 I didn't get a screenshot, but it was just a bunch of the LOC:######s replacing any actual text in his textboxes. Not a single one was readable unfortunately.

Not sure how to resolve that if it's a me thing or if it's just a general translation error unfort.

[bronze escarp]

I was doing my daily tasks, and one of them requires me to give Bailey Jr. 6 info cards.

The problem is that Bailey Jr. only allows me to give 5 info cards per day, so now I’m stuck and can’t complete the task.

Is there any other way to give Bailey Jr. info cards? Also for some reason it only counted one.

[scenic urchin]

i am not sure but usually you have to click the chat option labeled as a task to submit task items, and not the regular submission

[sage cradle]

I believe my game is glitching because an item i won has not appeared in my inventory

[bronze escarp]

No special bubble showed up :c

[scenic urchin]

is your inventory full?

[sage cradle]

No

[scenic urchin]

have you checked the mailbox and warehouse?

[sage cradle]

Yes, it’s not in either one

[scenic urchin]

did the 5 submissions count towards the task?

[sage cradle]

Is there a moderator in here?

[wary otter]

What item did you win?

[scenic urchin]

dont think so, the channel description says its for players to help each other

[scenic urchin]

i once thought i had to submit to bailey j but it was actually a girl in the winter event area

[bold tartan]

i have horrific ping today idk why 😭im global btw

[sage cradle]

Its a ice palace, double head candle holder

[bronze escarp]

And nope the 5 didn’t count

[scenic urchin]

is she orange on the minimap, like her icon

[bronze escarp]

Yes

[scenic urchin]

could u send a pic of ur daily tasks

[wary otter]

I think it should be in your inv or warehouse, can you see it in build mode?

[sage cradle]

So it’s not in my inventory or my warehouse and the only time I could actually see it is if I use blueprint mode when I try to apply it, it doesn’t work. I don’t see it in build mode

[scenic urchin]

what does it say if u click the calendar icon by the minimap?

[scenic urchin]

thats really weird

[scenic urchin]

when u chat with bailey, can u scroll on the bubbles

[mint ridge]

The lag is insanely bad not even VPN helps anymore I contacted the game creators n they wanted video proof but screen record won't work due to the lag TvT

Im stressed out n out of ideas atp

[wary otter]

Is the lag from poor internet connection or FPS lag?

[undone jolt]

dw there is many ppl affectd by this problem so there is many reports abt this issue

[mint ridge]

Its fps I think my internet its 5 bars TvT

[undone jolt]

fps lag ?

how ?

[fast tulip]

[mint ridge]

Ive been experiencing this for a while at least a few weeks n I can't even really play anymore

[wary otter]

What device do you play on?

[mint ridge]

I dunno what fps is but I know its not my internet

[undone jolt]

So far, since the last update, a new issue has appeared — very high ping for some players, and many have been complaining about it.
But FPS problems are new for me. Can you show me in a video?

[mint ridge]

^

It won't work because of the lag

[mint ridge]

Mobile im handicap n unable to use pc

[wary otter]

What mobile?

[mint ridge]

Samsung one of the newest additions

[wary otter]

Hmm that should be fine then

[undone jolt]

can u screen those

[mint ridge]

They go in the red sometimes is that bad?

[undone jolt]

If the numbers are high and you mean ping, then it’s an internet-related issue. It’s not from your side; it’s from the game servers, and they’re trying to fix it.

[mint ridge]

Ok

[wary otter]

But they said they had been experiencing it for a few weeks? I thought that issue was from the recent winter event update

[undone jolt]

As I mentioned before, this issue appeared after the latest update, and using a VPN is only a temporary solution suggest to players until the problem is fixed.

[mint ridge]

I was chasing a butterfly for an hr cause he'd trleport 5 feet away lol

[undone jolt]

Yes, actually it’s been almost a week since the last update, so you can say about a week.

[wary otter]

Well yes a week, not a few weeks.

[undone jolt]

It’s an issue that’s bothering many players, and I hope it gets resolved soon.

[mint ridge]

Me too ^^

[undone jolt]

you can try this :

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[mint ridge]

Oki I'll try data

[fallow salmon]

hiiii! looking for help. why is this happening?

i repaired and then uninstalled-reinstalled the game already 😭

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[still ingot]

hi im needing help, i tried logging in and got this

https://gyazo.com/35fdc571564eb6932b09269b1365413f

ive unintstall and reinstalled and its still doing it

[undone jolt]

pc ?

[still ingot]

yes

[undone jolt]

where did u install the game from

[still ingot]

steam

never had the problem intel this morning

[wary otter]

This has worked for others, maybe give it a go? Can also try repairing the game on steam.

[undone jolt]

〢 Go to the game in Steam and right-click on it, then select Properties
〢 Go to Installed Files
〢 Click Verify integrity of game files

[still ingot]

thank you

[undone jolt]

〢 You can also restart your PC

[mortal arrow]

hello i have a similar problem, with starting the game, i installed it via TapTap Launcher and it makes my (gaming) laptop shut down immediatly

[undone jolt]

try install it from steam

[exotic sundial]

bailey's calls freeze my game

[undone jolt]

always ?

[desert jacinth]

anyone else's friendships not going up

[exotic sundial]

always and my friends game also freezes with the her call

[undone jolt]

Every interaction you have with a friend each day gives you 2 points.

[desert jacinth]

yea but it's glitching, yesterday and today me and my level 4 friend dont get the notif "friendship level went up for today"

[undone jolt]

Try doing it again with another person, or try again with your friend tomorrow and record it if it happens again.
if that happend again Please report the issue in-game so your problem can be resolved.

[short gorge]

How do i sync my account across platforms? I normally play on my tablet but I want to play on PC. I can't figure out how to sync my account. I used to same email to log in, but it started me over

[undone jolt]

do you check wich server u play on cuz if u change the server u will start over

[heady niche]

For some reason
To enter the game i have to switch to circular data and then ingame return to my normal wifi
How do i fix this?!

[short gorge]

I always use to American server. How do I check it?

[undone jolt]

go to ur mobile

and see if u are using the same email then look to the server

and do the same with pc

[undone jolt]

If you were having an internet issue and were doing this to access the game, this is only a temporary solution given to players until the problem is fixed on their side.

[mortal arrow]

it works now ty!

[undone jolt]

np

[short gorge]

I'm using the same server. My account id is different on my tablet than on my PC.

I don't think you can cross platforms. There's no way to log in any other way

[undone jolt]

you can

[heady niche]

So it will just go away on it's own ?!

[undone jolt]

〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[short gorge]

it didn't work for me

couldn't change anything, just copy

[undone jolt]

First, make sure the email is linked to your mobile account.
Then, check that the same email is the one you’re trying to log in with on PC.
If the IDs don’t match, it means you signed in with the wrong email.
If you’re sure everything is correct and the problem continues, try linking your old account to another platform like Facebook and log in through PC.
If the issue still persists, contact the in-game technical support to resolve your problem.

[heady niche]

Yes i am doing that
Thank you so much

[undone jolt]

np

[digital plover]

mi novio me regalo el pase pero ya yo lo tenia a ver si me lo pueden cambiar por el otro o si no devolver los chavos

[undone jolt]

Vale, en realidad eso no es posible. Puedes contactar con el soporte técnico dentro del juego y explicarles tu problema.

〢 Para Soporte al cliente dentro del juego, ve a tu reloj ⌚ 〢 Configuración ⚙ 〢 Gestión de cuenta 〢 Centro de soporte 〢

[desert jacinth]

works with other friends, that's weird

[stray spruce]

@undone jolt aye aye

https://giphy.com/gifs/DreamWorksDogMan-dreamworks-dog-man-GVNPYQ6gxyV8FawrkQ

[undone jolt]

I think the notification didn’t appear, but the points for your friendship have been added.
This happens sometimes, so there’s no need to worry.

[knotty stratus]

how do i fix the game crashing when i try to launch on pc?

[knotty stratus]

i cant get to that point

it crashes before that

[undone jolt]

u install it from steam ?

@stray spruce

[knotty stratus]

yes i have reinstalled the game

it was fine before until last update

[undone jolt]

〢 Go to the game in Steam and right-click on it, then select Properties
〢 Go to Installed Files
〢 Click Verify integrity of game files

[knotty stratus]

done that as well

[undone jolt]

try install it from taptap launcher

and check if same will happend

[stray spruce]

We got itttttt

https://tenor.com/view/kitty-eat-lava-minecraft-kitty-kitten-lava-gif-12699880907047808909

So many getting hacked

[undone jolt]

mhmm i see

[knotty stratus]

yep tried from taptap aswell

it loads until 36% on both

and shuts down

[undone jolt]

That’s a bit strange. Are your device’s specifications enough to run the game?

[knotty stratus]

yeah

i have been playing on it ever since

the game i meant

[mystic hinge]

wouldn't load any more than this

[knotty stratus]

its happening until recent update

[digital plover]

@undone jolt y cómo hago eso

[undone jolt]

The latest update caused several issues and heavy load. Here are some possible solutions:

〢 Try restarting your device and testing again
〢 Make sure your Windows is up to date
〢 Update your device drivers
If the problem persists, please contact the in-game technical support and explain your issue

@stray spruce

[undone jolt]

〢 Para Soporte al cliente dentro del juego, ve a tu reloj ⌚ 〢 Configuración ⚙ 〢 Gestión de cuenta 〢 Centro de soporte 〢

@stray spruceFbiiii

[dusty tangle]

Can you take a screenshot of what your Graphics Settings are on ?

Please open your watch and go to Settings ⚙️ . Then press on the second tab that says Graphics.

[stray spruce]

Look at you mini mod lol

[undone jolt]

there was 2 hacked photos lol thats why i ping u

[undone jolt]

mini ...

[stray spruce]

They gone nowwww

[mystic hinge]

I'm on PC and the game has never let me take screen shots, I just have to take pics with the camera lol. But my settings are all on Ulrta, vsync is ON, fullscreen, Bloom OFF, Anti-Aliasing OFF, scale 100%

I walked away and came back and that worked lol

[prime shuttle]

I dont have them checked 😭

[dusty tangle]

Basically this is happening because the channel permissions need to be adjusted ( either by moderators or admins ) so that only the relevant group sees those channels. This can also happen if the wrong tags are being used ( ex: @ everyone @ D.G. Member ).

[cerulean blaze]

i was in game about 20 mins ago gone to play again and the loading screen only goes half way and then stops, can not get into game now

[soft radish]

hello
ive lost all my progress for the weekly quota for the fashion event ever since this last maintenance update they did most recent one. im so upset i was so close to the 50k

[prime shuttle]

Oohhh okayy! Thanks!

[undone jolt]

Can you explain exactly what’s happening with you?
What type of problem is it, why can’t you log in, and what exactly appears on your screen?

[undone jolt]

Yes, from the first time you join the server, you’ll see options that let you choose which channels you want to view and access. You can also change this at any time.

[cerulean blaze]

it's ok just verified files and it as loaded in now although i do have a few stuttering's thank you

[dusty tangle]

If anything was lost or missing from the last update, then ideally you’d want to reach out to Customer Support in-game to let them know. They can most likely investigate and let you know what happened.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[soft radish]

Thanks for your answer

[undone jolt]

@stray spruce

[dusty tangle]

It can take anywhere from a few hours to a few days. Make sure to always go back and check your ticket because you won’t receive a notification.

Do you know how to find the ticket you created ?

[soft radish]

yes i just figured out how to go back to the message. i just hope they willbe able to retrive my progress 🙁

[stray spruce]

https://giphy.com/gifs/DreamWorksDogMan-dreamworks-dog-man-GVNPYQ6gxyV8FawrkQ

we gott ittt

[undone jolt]

Are you sure you logged into the same account you were playing on and the same server?
If you switch servers, everything will be lost.

[round night]

I just removed everything and then saved. I clicked complete and then everything I removed is back. And says there is some problem. What is this bug. I have closed the game and got back to it. Same problem

I just wanna build a new house..

[undone jolt]

try change town

[round night]

When I close the game and go back, it changes the town. Didn’t work

[weak crest]

Hello good day need help.
unable to login SEA server (Login timeout)
Mobile android
Connect/disconnect to wifi and mobile data it shows the same error
Repair -same error
Uninstalled/reinstall - same error
Try other server -same error
Any advice?

[undone jolt]

nope it will get u back to the last town u was in if u didnt change it manualy

[undone jolt]

use vpn

[soft radish]

yes same account same server

[undone jolt]

@stray spruce see they love u

[dusty tangle]

This can happen if you go AFK while building ( this is just one example ). The only thing you can really do here is press on Discard Unsaved Changes to finally move on. This means that some changes will be lost and you may have to redo them.

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[stray spruce]

https://giphy.com/gifs/WonderPals-fight-funny-cute-cIUu9GZCRQ6sgryRCb

[gusty stone]

anyone else having this specific issue of trying to load into the game for the first time in a day, getting to 90% an then crashing. second time loads fine. it's done this 3 days in a row now? ive not had any crashing/lag issues since the game released on pc so this is new and nothing about my pc has changed

[undone jolt]

do you install the game from steam ?

[gusty stone]

yes!

[undone jolt]

〢 Go to the game in Steam and right-click on it, then select Properties
〢 Go to Installed Files
〢 Click Verify integrity of game files

[mighty willow]

Anyone knows where to raise issue if I have already paid for the winter frost pack but its not showing in game? Its already showing in my purchase history but in heartopia its not yet reflected.

[undone jolt]

check your bag or your ware house

[dusty tangle]

Did you buy it for yourself ? If so - it should be automatic.

Or, did you buy it for someone else as a gift ?

[mighty willow]

I bought it for myself. Yeah should automatically update. This is the first time it didnt. Maybe i should wait for a while.

[plush sail]

I bought the winter box gift but I didn’t receive some of the item like the hammer and the blueprint

[mighty willow]

I will try to change town. See if it will refresh.

[dusty tangle]

Where did you do the purchase ? In-game or through the website ?

You can raise your concern about transactions here though

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[mighty willow]

Thank you. Will do!

[plush sail]

Same as mine I didn’t receive some of the item

[dusty tangle]

The hammer is a skin for the axe. Did you check your toolbox ?

[wheat moth]

I can't open my games.. I already re-download the content twice but it still cannot load the game

[dusty tangle]

Something that may be a cause of this error is the game’s optimization. This means even if you know your Internet connection is good, sometimes the game will require players to restart their router or change connections to connect / enter the game.

Things you can try just to enter a town ( and then switch back to your regular WiFi ) includes:

Restarting your router
Manually forgetting your WiFi and manually reconnecting to it
Using a different WiFi

5G, LTE
Cellphone data / hotspot
VPN ( most players are using Proton which is free )

[tall monolith]

Hi! Just turned DG level 27 and unlocked the new research center. My game is in french and all Atara's text was missing but i'm not sure how to report the problem.

[plush sail]

Oh what about the blueprint I check my bag but it’s not there and it’s not on my workbench

[dusty tangle]

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[plush sail]

The purple one on the right

[undone jolt]

check your warehouse

[dusty tangle]

The purple bush you can find here ⤵️

and then press on the last tab “ Other “

[steel merlin]

still no fix for the stuck in 39% 99% etc issue on pc?

[tiny lily]

hi! anyone knows how to fix this? my game shows a little blur when i move the camera. im on pc

[undone jolt]

Here are some solutions for players who experience Heartopia freezing during loading on PC, especially if it stops at :

〢 Restart your PC and try launching the game again
〢 Make sure your internet connection is stable
〢 Run the game as an administrator
〢 Disable any VPN or firewall temporarily and try again
〢 Verify the integrity of the game files via Steam:
-# Right-click the game → Properties → Installed Files → Verify Integrity of Game Files
〢 Update your graphics drivers and Windows if needed
〢 If the problem persists, contact the in-game technical support for assistance

[undone jolt]

where....

[steel merlin]

yup restarting does the trick, though the issue reoccurs after a few hrs. this also only happens when trying to open more than 1 client wish they figure out why this happens in the first place

[gusty wolf]

i think it looks better here

[undone jolt]

Yes, after the latest update, the game has had many issues, including yours.
They are under lot of pressure, but they are working on fixing them.

[gusty wolf]

i had the graphics at ultra but i downed them to high, but it still looks that way

it only happens on heartopia, not any other game

[undone jolt]

oooh 〢 Go to Settings, then Graphics/Quality, and enable the Vertical Sync option.

[gusty wolf]

let me try!

[gusty wolf]

it worked thank you so much!1 ❤️

[undone jolt]

np

[sand pier]

Lab text is broken

[undone jolt]

wich lan do you use and wich quest is this

[celest hawk]

Can someone help? I tried to jump off the fence but suddenly I'm stuck, can't spam vehicles and then I try to refresh the game I stil did not move 😭

[sand pier]

This is after upgrading to DG 27 before being assigned to the lab quest.

[raw oracle]

I have done the repair from the login screen, closed and reopened the app, switched towns and I still do not have the option to submit more info cards to Bailey j why do I have a request for 6 when Bailey j only allows 5?

[celest hawk]

Anyone wanna help mine?..

[undone jolt]

Alright, the game didn’t anticipate such a huge surge in players—within just one week it surpassed one million.
As a result, this caused a lot of unexpected issues. To help improve the game, please report any problems so they can be fixed.

[undone jolt]

change your town

[undone jolt]

〢 If you have a moment, please reach out to the in-game technical support team to help resolve your issue.

**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢 Account Management 〢 Support Center 〢 **

[undone jolt]

mhm u should wait

[raw oracle]

Wym???

[gentle gazelle]

friend is trying to play (steam version) but they get stuck at "entering new town" "returning to previous town" and it won't load anything else? this is their first time playing so it's a fresh install

they already tried repairing the game, and uninstalling and reinstalling the game

[undone jolt]

to submit 6 cards it take 2 days

[celest hawk]

Already done that but I'm still stuck

[undone jolt]

....wich server ?

[celest hawk]

Tw, hk, mo

[undone jolt]

try to water plants of other houses

[undone jolt]

i mean global or usa or sea ?

[celest hawk]

.. Im in a Taiwan, Hong Kong and Macao server

[undone jolt]

Unfortunately, as of now, there isn’t any.

[undone jolt]

...

[raw oracle]

No this is a daily request… this request goes away at 6am and is replaced with new daily requests… our daily requests do not stack?….

[undone jolt]

oooh dw just wait for a moment and go to other town and u will be able to

[raw oracle]

Ok😓

[undone jolt]

oh

[celest hawk]

Yeah..

[undone jolt]

rip .... it happend to me also all i do is move and spamming jump

wait let me try again

[raw oracle]

ITS FIXED

[undone jolt]

yiiiipeee

[open compass]

Hi uuhhm I encountered a bug idk

I have a quest for Joanne i have to pet 4 cats, i petted my 2 cats then when I went to my sisters house, I pet the cat and then it bugged wherein I can't seem to pet other cats/dogs anymore.

Its saying "You are to busy to feed"

I tried restarting the game it just wont fix idk what to do anymore

[celest hawk]

Tried many things but still won't move 😔

[undone jolt]

change the town

[celest hawk]

I'm gonna cry at my mobile

[undone jolt]

haha just try to move left right until u get it

[open compass]

Okeeokee Ill try that thaankss

[olive stream]

Anyone else cannot cook Violet Roll Cake? I use violet sugar but still end up making the regular roll cake 😢

[celest hawk]

Oh thank god its done

thank youu

[undone jolt]

npp

[vestal tiger]

I upgraded to dg 27 and this is all it gave me for the dialogue

[undone jolt]

mmmhmm
Yes, this is an issue that happens to everyone. If you have some time, please report it in-game so it can be resolved.
**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢 Account Management 〢 Support Center 〢 **

[nova narwhal]

Anyone had a furniture missing? i bought industrial stove and i cant find it ;ppp

[undone jolt]

do you learn the recipe ?

[nova narwhal]

o men, my bad

ye, i see now

haha sorry

[undone jolt]

all good The most important thing is that the problem got fixed

[median horizon]

what's going on with this? I can't login the whole day using phone via wifi but using data connection well it works

I tried to open in Laptop using wifi it works well too, only phone doesn't work 🙁

[undone jolt]

The best solution for now is to use a VPN.
You can download Proton VPN.
This is just a temporary fix until they fully resolve the issue on their side.

[twin violet]

Wait I have a question

[wintry mantle]

Has anyone else been having the issue where when you pull out an item, it automatically does the secondary function? As in, when you hold "use" on seeds, you plant 6 at a time, or when you hold "use" on the bug wand, it automatically does the long range fire? It's been disruptive to gameplay, especially when it comes to fishing because once I pull the fishing rod out, I no longer can move, similar to that really early bug from launch

[twin violet]

If you play on mobile, is there a way you can transfer your account from mobile onto steam??

I play on mobile at the moment, and I want to download it on steam so it's easier to play but idk if i can acc transfer

[wintry mantle]

If you log in with the same account credentials upon launch using Steam, it should transfer over

[dusty tangle]

Do you happen to have any controllers or devices trying to connect via Bluetooth ?

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

[twin violet]

I have an iphone and i downloaded it with my apple id i think

is there a way I can transfer or no

[unique vale]

go into account management and add another bind just in case then

[twin violet]

how do I do that

[unique vale]

settings

account management

[undone jolt]

〢 You can log into the game normally using your Steam account
• If your account is linked to Google, it will still work
• If you encounter any issues, you can link the same account to another platform like Facebook
-# You can then use that platform to log in after downloading the game from Steam

[wintry mantle]

That fixed it, thank you!

[twin violet]

lemme try, thankyou for this

I realized how difficult mobile is, esp since it doesnt support bluetooth controllers like a switch controller

I now want to just move to pc and be happy

[unique vale]

if you only linked apple id go and link google first

[undone jolt]

〢 Even on PC, there are some minor issues that might annoy you, like moving the camera by pressing the mouse
• However, these are not as severe as mobile issues
-# Overall, it’s still a workable solution

[twin violet]

if i bind accounts will others be able to see that

or no

[unique vale]

no

[twin violet]

okay

thankyou

[strong hawk]

I keep getting the same items i already have when sipping in the gilded acorn exabition but im not receiving any stubs? Or how does that work when you revive multiple of them same item

[twin violet]

ok I just binded google, so I guess when i log into steam with that same email, it should just work?

[dusty tangle]

There is no controller support for PC yet either. It will bug your game and interfere with movement / actions ( fishing, insect catching ).

[unique vale]

it's just for login purposes so no one can see

[twin violet]

That's okay, i prefer using keyboard and mouse anyways

Thankyou for all the help everyone

Im about 6 days in, and i rlly do love this game

[twin violet]

This should just work, right?

last question sorry^

[undone jolt]

〢 When you receive the same item, you will be given a ticket
• You can use this ticket later to exchange it for the items you want
-# allows you to avoid duplicates and get the items you prefer

[undone jolt]

yes i hope so

[marble bridge]

Hi guys, i'm playing the game on ipad with mouse/keyboard but some keybinds don't work, like, i can't jump with space or call my car with x, but the interaction keybind works well for exemple. do anyone have an idea why and if it's fixable ?

[unique vale]

they said they didn't get any tickets though

[twin violet]

okay I appreciate it, and who do I contact if it doesnt work?

Idk who the staff are

[undone jolt]

**〢 For Customer Support in-game please go to your watch ⌚ 〢 Settings ⚙️ 〢 Account Management 〢 Support Center 〢 **

[unique vale]

also on the home screen

[dusty tangle]

Keyboards that need to be plugged in or use Bluetooth to connect are not supported well with Heartopia yet. They will interfere with movement, or simply not work. Your best bet with your iPad is to play touch-mode and not on a keyboard.

[twin violet]

Thankyou very much sir

Have a good day everyone! I appreciate the help

[undone jolt]

〢 Can you please take a screenshot or show me what you receive after doing that
• This way, I can see exactly what appears and help you better

[marble bridge]

alright thank you ☺️

[undone jolt]

boom new update
〢 For Customer Support in-game, please go to:
• Watch → Settings → Account Management → Support Center

You can also access it from the main game interface at the start of the game:
• Go to Settings → Support Center

[drifting raven]

Sorry is it only me that is being buggy when cooking? My character doesn't do the animation of putting the food on or in the stoves, i can't see the food or the icons for the cooking game and they only appear when the food/drink has already burned

[undone jolt]

〢 To resolve your issue:
• Try changing the town you are in
• Try restarting the game
• Press the Repair button at the start of the game

• If none of the suggested solutions work, contact in-game customer support
-# Explain your issue and provide screenshots or a video for better assistance

[drifting raven]

I'll try that, thank you

[harsh sable]

hi guys, not sure if this is the right channel but i'm confused about something. i started playing the game the night it came out (before reset, on global server) and i have done all daily quests since that day, yet i'm just 5 contribution medals away from levelling up to level 27 today. did i miss something, is it a bug or what? 😭

[undone jolt]

〢 Hmm, are you sure?
• Maybe you missed a day, considering some players have already reached level 27

[harsh sable]

i'm super sure! that's why i'm so confused sadCry

[dusty tangle]

The night you first played, during the tutorial there are daily quests given to you by Atara. These are known as the tutorial dailies. The amounts given here are different ( not by 10 but by 5 and 15 zoom into the screenshot attached ).

Can you recall if you completed all of them ?

[harsh sable]

hello! i'm pretty sure i have done aaall of them! mostly because every night before i close the game, i make sure i've done them to not miss anything

[undone jolt]

〢 If you are sure you didn’t miss any day, please contact in-game customer support via:
〢 For Customer Support in-game, please go to:
• Watch → Settings → Account Management → Support Center

You can also access it from the main game interface at the start of the game:
• Go to Settings → Support Center

[dusty tangle]

The reason why I ask is because Global server only had 2 hours the night of launch to complete these 5 tutorial dailies, otherwise you would fall behind a bit. So you had to have completed them between 4:00 am - 6:00 am.

If you completed the dailies on time then yes you should be at level 27 ( 10 / 140 EXP ) for Global and America. Other servers will be advancing again soon as their daily reset is coming up.

[harsh sable]

Yes, I know! That's why I'm so confused. I remember doing those quests even that night and I haven't missed any since so it doesn't make any sense to me 😭

[long epoch]

once i lvld up to 27, i was given the lab quest by atara, but when he called me all that came up was these letters and numbers ?

[strong hawk]

i’ve never seen an place to exchange. i see the exchange store but it seems as if i still pay for the items?

[undone jolt]

〢 Yes, this is an issue that happens to everyone and will be fixed soon
• Please report it if you have time via in-game customer support

[strong hawk]

is there a way to show how many times i’ve got the item? cause i swear ive revived the elf ears over 5 times😭

[strong hawk]

there been times i revive the same item and don’t get the stubs? can you only get stubs from reviving duplicate items?

[undone jolt]

yes

if u get item u already have they will give u this ticket

[strong hawk]

oh okay thank you for the help

[undone jolt]

〢 If you didn’t receive a ticket after getting the same item, please contact in-game customer support

[dusty tangle]

(( 📣 )) Friendly Reminder: Please Check On Your Tickets

If you’ve submitted a ticket to Customer Support in-game, please make sure to go back and check if a response has been given to you. You won’t receive an email notifying you of any replies.

⭐️ You can view your tickets here :

Open your watch and go to Settings .
Near your account ID press on a button that says account management.
Press on Support Center and then press on .

✨ Contact Customer Service To submit a ticket on various issues.
✨ Feeback Record To view your open and resolved ticket history and replies.

[pearl shell]

Am I stupid? Doris isn’t in her usual spot at onsen even though it’s aurora rn?

[undone jolt]

〢 Nothing happens during Aurora weather
• Events only occur on **meteor ** or Rainbow days

[left pumice]

hey, i bought the membership but i'm not being able to redeem the pass rewards, can someone help me with this, pretty please?

[pearl shell]

OH LMFAO, I forgot

[dusty tangle]

Did you buy the membership for yourself or did you buy it for someone else ?

[left pumice]

for myself

[little crest]

Hey not sure if im in the right spot but I play this game with my mom and we been on every day and she was 10 developer points away from upgrading and so we did the 5 tasks today but she didnt get the points? Is their a reason why?

[dusty tangle]

In this case it should have been applied automatically. I would open a ticket with Customer Support in-game.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[left pumice]

okey thank u

[dusty tangle]

That sounds like a bug. When you complete the daily requests you should get those . In this case it’s best to contact Customer Support so they can look into this for her.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[little crest]

Oki we will thankyou guys!

[clear latch]

Guys do i have to be the same timezones thingy to be friends with?

I was at sea and my friend was america and it says i cant find his id

[dusty tangle]

You can only add other players who are on the same server as you. You can check your server here, on the title screen / login screen.

If your friend is at the SEA server and you are in the America server then no you can not add each other.

[clear latch]

Okayy thankss

[lean vigil]

Can some one please help me? My red hearts is in the negatives and I have gotten recurring charges for a supposed to be one time payment and my in game chat and other features are blocked; and for my other account as well.

[dusty tangle]

Oh wow, there’s a lot happening here. I would highly suggest you reach out to Customer Support in-game so they can investigate why this happened and explain the situation to you.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[undone jolt]

negatives hearts...

[lean vigil]

Tried to contact them got one response and no response back afterwards

I know there may be a time difference but still…can get a good back and forth. Won’t be able to communicate with my friends either.

[dusty tangle]

What happens if you press on the same pack that you tried to purchase ? Don’t make another purchase, but try to press on it one time ?

[compact forge]

erm where did the ice ring go?

[lean vigil]

I got it the first time; but was charged again the next day as well. I can get my claimables that I earn on the pack. No issues there.

[lean vigil]

Just yesterday I was charged again so ofcourse I will go back and refund it. It needed to have been one charge.

[lean vigil]

lol

[compact forge]

is this normal? T3T

[dusty tangle]

Ya I understand. Really the best team that can explain what happened would be Customer Support. It’s possible the chargebacks or refunds were the issue that got you muted & such.

[lean vigil]

Ahh that makes sense; but they shouldn’t have charged me so much.

[lean vigil]

One time, not one time then some days later

[undone jolt]

〢 Try leaving the area and then returning to it
• If the issue persists, restart the game
-# This can help refresh the area and resolve minor glitches

[dusty tangle]

Can you take a screenshot of what your Graphics Settings are on ?

Please open your watch and go to Settings ⚙️ . Then press on the second tab that says Graphics.

[lean vigil]

I wish I could call it’s easier to explain…

[compact forge]

okkkk

[harsh bloom]

Can someone help with my cat? I cant get a interact menu for him and hes just in the way - is there a way to get rid of him?

[compact forge]

it worked, i used the bus to go home and come back

[dusty tangle]

Can you please enter for a few seconds and then exit it ? Approach your cat again and the interaction bubbles should be there.

[compact forge]

thank youuu

[undone jolt]

〢 If you are having an issue with interacting with your cat, try changing your town
• If that doesn’t work, try logging out and back into the game
• You can also press the Repair button at the top-right corner at the start of the game
-# These steps usually fix minor interaction issues

[undone jolt]

np

[harsh bloom]

this worked tysm!

[honest adder]

Is there any fix on the photo thing cuz I’ve been trying to apply it for a while now and it won’t let me

[oblique cape]

are shadows glitching for anyone else?

[undone jolt]

〢 You can try changing your town and test again
• You can also restart the game
• If it still doesn’t work, press the Repair button at the top-right corner at the start of the game

[undone jolt]

〢 Try going to Graphics in the Settings and disable shadows, then enable them again
• Try restarting the game
-# This can help fix graphical glitches or display issues

[tough mist]

have a bug in this place , in the tree

[gilded briar]

my character just keeps walking forward, no my W key is not stcuk

[dusty tangle]

✨ Can you please unplug any controllers and restart your game ?

✨ Can you please disconnect any and all devices trying to connect to the game via Bluetooth ? This can include controllers, steering wheels for other games, anything with a joystick, any Logitech devices, wireless keyboards and etc. Then please restart your game.

If this doesn’t work, then please follow the steps in this screenshot.

[dusty tangle]

Are you stuck ? You can try to reset your position.

Open your watch then go to Settings ⚙️. At the bottom there should be a button that says Reset Position.

[tough mist]

i only are reporting bug

[dusty tangle]

Okie dokies. You can also report bugs in the game to Customer Support here ..

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[lean vigil]

Thank you for your help

[fallow mountain]

Is this butterfly supposed to be frozen in place?

[dusty tangle]

Nope, it’s a visual bug. You’re welcome to let Customer Support know by reporting it to them.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[sly plover]

Customer support is taking so long. I can’t even play

[dusty tangle]

Make sure to go back to check on your ticket because there will be no notification when they answer you. There is no email notification either. The wait can be rather long sometimes, yes. They are more likely get A LOT of tickets.

[sly plover]

but it’s not even letting me play. I can’t plant anything, or do anything in game.

[dusty tangle]

Can you move at all in the game or is this an issue too ?

[sly plover]

I can move but can’t plant seeds or do basic things

[dusty tangle]

Are you playing on Bluestacks or do you have any wireless devices trying to connect ? Wireless keyboards, mouse, controllers ?

[undone jolt]

〢 Using Proton VPN is the best temporary solution available right now
• You can use it until the issue is fixed from their side

[silver glacier]

I tried cooking with a stove against a wall and it froze, music was still playing and it is only fixed if I fully exit out and coma back in but that leaves me with burnt food

[undone jolt]

〢 Has this issue happened to you many times?
• Or did it only happen this one time?

[silver glacier]

It happened just now when I got your notification

[dusty tangle]

Ah, this is a bug that others are experiencing as well. Sorry to see you’ve burnt your food because of this. If you have some time, it may be best to let Customer Support know that these actions ( cooking ) are causing crashes.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[undone jolt]

〢 You can try the following to help resolve your issue:
• Try changing your town
• Try restarting the game
• You can also press the Repair button at the top-right corner at the start of the game
-# These steps can help fix common temporary issues

[feral mason]

My heartopia app keeps on lagging ever since the latest update😬 It became so slow

[celest hawk]

Try changing the graphics, medium and high are better if your playing on mobile but if your pc can handle big games than ultra isn't a problem

[undone jolt]

〢 Are you experiencing FPS lag or ping/latency lag?
• Let me know which one it is so I can help you better

[feral mason]

Everything became so slow (gardening, summoning my car, mere walking, cooking etc.)

[undone jolt]

〢 Can you take a screenshot of this side so I can see the issue?

is the P;
are red for u ?

[crimson imp]

Hello ! I need help logging in on my laptop, it is not happening i even trued different emails):

[undone jolt]

〢 When you are redirected to the Google page and it says successfully logged in, you need to click Allow
• Allow access to the Local Network
-# This ensures the game can connect properly with your account

[crimson imp]

Wait

I am using brave

[undone jolt]

〢 That’s strange, everything seems normal
• If you have some time, you can report the issue to in-game customer support

[crimson imp]

I cant use chrome.. can you pls help

[undone jolt]

its all the same it should pop up smth said u need to allow local network

[dusty tangle]

On Brave there should be a shield button that you can press on the website. Brave blocks pop-ups normally so you can’t access the pop-up to enable local network access.

[crimson imp]

It didnt):

[undone jolt]

u will find it here

[crimson imp]

FINALLY! Worked

Thank you < 3

[undone jolt]

np

[dusty tangle]

Please try restarting your device / PC to see if this helps.

[feral mason]

I'll try all of your advice! Thank you guys🩷

[fast flume]

Guys can someone help me a friend done something and now I got that thing stuck in my hands what do I do?

[dusty tangle]

That’s a visual bug. All you need to do is restart your game.

You’re always welcome to report this bug to Customer Support in-game as well if you have the time.

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[fast flume]

Thank you so much!

[fallen oxide]

Cant enter the game for 15 min now. Tries restarting my deviceS, router/modem, repairing the game, reinstalling the game, login and out, tried on other devices, same issue. whats happening

[crimson imp]

Hey how could i place the bed in the house ):?

[dusty tangle]

What error are you getting ?

[fallen oxide]

no error jjust not loading to 100

i missed converting my stars to tickets with the discount 🙁

[undone jolt]

u use steam ?

[fallen oxide]

steam, my phone (apple), andoid phone

and an ipad

[undone jolt]

all devices dont work the game ?

[crimson imp]

I need help < / 3

[dusty tangle]

First, can you try using the right-click button to see if it lets you place down the item ?

If it doesn’t work, can you try going to a new town ?

Go to the title screen / login screen.
Next to the START button, press on
Press on All Towns and select a random one to join.

[fallen oxide]

game is working i just cant enter its stuck at 99. tried every single troubleshooting i found here

[crimson imp]

Okayy! Thank you

[undone jolt]

on all devices ?

[undone jolt]

〢 Try using Proton VPN
-# This can help bypass connection issues temporarily

[fallen oxide]

just dont hold the iteam for too long. click cancel button then the place button will appear.

i need to use vpn? hmm

[undone jolt]

〢 This is only a temporary solution we provide to players
• It allows you to play the game and complete tasks without missing anything
-# Use it until the issue is officially fixed from their side

[crimson imp]

Okay! And it worked ^^

[fallen oxide]

that feature exist so if you have multiple items to store in your storage, you dont have to do it one by one.

[fallen oxide]

using now currently vpn in hongkong but same issue

[undone jolt]

〢 Try changing your VPN server
• Most likely, if the issue occurs on all your devices, it’s an internet problem
〢 If you’re having trouble getting into a town, you can try the following steps just to log in first, then switch back to your normal Wi-Fi afterward:

〢 Restart your internet router
〢 Remove your Wi-Fi network from saved connections and connect to it again manually
〢 Try connecting through another Wi-Fi network

〢 You can also use:
〢 5G / LTE connection
〢 Mobile data or a phone hotspot
〢 A VPN (many players use Proton since it’s free)

[fallen oxide]

already did, tried restarting our internet modem and router, connected to a different one, used 5g. Im not gonna ask help here if i havent tried basic troubleshooting

[undone jolt]

〢 These are the most common solutions that work for most players
• If they don’t work in your case, please be patient
-# The issue will be fixed from their side soon

[fallen oxide]

https://klipy.com/gifs/cat-crying-cat-meme

[dusty tangle]

Which VPN did you try ? Just out of curiosity as I want to make a list of the VPNS that didn’t work ( example: North )

[fallen oxide]

everything i have access to - HK, Singapore, S.Korea, Japan Australia, UAE, new zealand finland turkey romania sweeden poland.. its too many

[queen shuttle]

my ping keeps going over 30000 for some reason!!! only started to happen since last maintenance. can someone help? it’s making the game unplayable☹️

[dusty tangle]

Sorry, I don’t want to bother you too much as you might already be frustrated with this issue. This was on Proton VPN ? Last question I promise.

[undone jolt]

〢 Try using Proton VPN
-# This can help bypass connection issues temporarily

[white warren]

Please do not show your Personal information,
You can ask support center ->

From the start screen, Settings >> Support Center >> Contact Customer Service.

From in-game, Settings >> Account Management >> Support Center >> Contact Customer Service

[ornate siren]

why the daily quest haven’t refresh? It’s already 9 saturday but they haven’t refresh it.

[paper peak]

Please. 😭

I tried leaving but it put me right back here

Omg I fixed it

[dusty tangle]

Were these your last daily quests that you completed ?

[vagrant birch]

i have a lot of issues playing this on PC. is there somewhere I can submit tickets?

[dusty tangle]

The game definitely needs improvement in terms of optimization for PC. If you would like to submit a ticket to Customer Support in-game, you can do so like this ..

For Customer Support in-game please go to your watch Settings ⚙️ Account management Support Center and then press on

[prime verge]

Hi! I was here a couple days ago and reported an issue of the wrong cat's photo being shown when recieving an action gift from them. A suggested fix was to repair, and I'm just reporting back that sadly it did not help.

[ornate siren]

I completed that quest yesterday

oh wait

[round night]

I’m still having the same issue with the house building. I removed my house, saved and clicked completed. And I’m always getting this after

[ornate siren]

this was my last quest that I completed yesterday and they haven’t refresh it this morning

[dusty tangle]

The only thing you can really do here is press on the yellow button to discard any unsaved changes. This means that some changes in your build may be lost and you may have to entirely redo them.

[dusty tangle]

It should have refreshed. Can you try some of these potential fixes ?

• Restart your device / PC / game.
• Go to the title screen and in the corner press this button

[round night]

I but these nth these, everything is deleted..

[dusty tangle]

Yes, unfortunately. I also went through this recently. I know it’s not enjoyable but unfortunately there was an error.

[round night]

I will try and again and see.. Ty..

[ornate siren]

It’s fixed thank you

[tulip laurel]

The game is amazing !!

Thank you 😊

[prisma kite]

el perro volador

[unreal fiber]

i have a friend whos trying to play but cant and she said what is happening is when she tries to login through Google or Apple it takes her to the login page and then it just blanks. It won’t load anything, it won’t redirect her back to the game, there are no pop ups or anything.

[dusty tangle]

What Internet browser are they using ?

[unreal fiber]

i believe she uses chrome but i could be wrong- shes working right now so i cant ask her :9

🙁

[dusty tangle]

Can she maybe try making another Internet browser her default browser and trying again ?

Microsoft Edge or FireFox would be ideal.

Truthfully, it might also be her firewall getting in the way

[fast lion]

I think my games broken

[mental viper]

lowkey having headache with the shadows i tried restarting the game but it’s still the same 😭 cannot ignore it anymore

[round night]