License Enquiry

[robust oak]

Heya! With the commercial license - will each individual need to have a purchased license in order to be able to use it on a private server for a team? Or can team members be added under the same license? Thanks for your time! :)

[flat cliff]

no it is per person, however one account can buy several licenses in order to manage the entire team in one account

So a 5 person team needs 5 licenses but can have one manager who manages all the licenses, they can be reassigned as well in case someone leaves the team and a new member joins for example

[robust oak]

Ah gotcha - thank you for the clarification! 🙌

[robust oak]

Can team members perhaps be whitelisted? We've purchased a license under the impression that the team would gain access.

[flat cliff]

I’ll update the wording but no, commercial users must all have a license

it’s not per team

@past marten

Unfortunately we can’t sell team licenses either due to drastically varying team sizes

[past marten]

As I've done with others, I can give a single 30d whitelist for each person

[robust oak]

It's just a team of 3 of us - one of which already has a lifetime purchase

[past marten]

Which isn't allowed, that's for individuals not teams

Anyways, send the 2 other uuids and I'll give them a 30d whitelist

[robust oak]

I appreciate the offer for the 30d whitelist for us but unfortunately we cannot accept this as we don't necessarily need it within the next 30 days but would certainly need it in the future.

The wording “allow your whole team to collaborate” stated at the point of purchase is misleading if teams are not allowed or it is just for individuals. We purchased on the basis that our team would be able to use the tools “collaboratively” as advertised, & not just for a 30 day period, as this is something we hope to use in future projects & we do not necessarily need access for the whole team this particular month. We appreciate the gesture though.

We would still like to use the plug-in, but since the product does not have all the features advertised at the point of purchase, we would like to request a partial refund please, as half of the reason we purchased the licence was for the ability to collaborate as advertised. How would we go about requesting this?

[past marten]

I'll need you to provide the name used / transaction id to issue a refund for it

[robust oak]

Just to clarify - will this be a full or partial refund? Because we'd ideally still like to have the license for commercial use.

(And I'm assuming this will result in having a revoked license?)

[past marten]

It will be a full refund (at my expense) and the license will be revoked

[robust oak]

Okay I will get back to you after speaking to the team shortly!

[gloomy rose]

As stated above, we would still like to use the plug-in, but we paid the full amount for a full commercial license (which by definition is intended for companies, made up of multiple people). If you could look into issuing a partial refund for the lack of multiplayer support rather than a full refund/revoking the license entirely, that would be much appreciated.

[past marten]

So, to be clear, you are asking for me to give you a partial refund, to keep the license, and for me to give you 2 more licenses for free?

[gloomy rose]

No, we were under the impression that we could not get any more licenses for our team (besides a temporary one)

Without paying the full amount for each person

So instead we were going to try to work with only one person having access

[flat cliff]

The plug-in doesn’t work by itself

It doesn’t do anything except receive data from the client

What do you mean by “still like to use the plugin”?

[past marten]

I'm guessing they meant still like to use Axiom in general

[gloomy rose]

I mean we would still like to be able to use Axiom on a server & for commercial use (or, at least commercial use as per your definition)

[robust oak]

Yep on a server but with only one individual being able to use the client on the server to build

[past marten]

To clarify any doubt, this is what you purchased, correct?

[gloomy rose]

Correct!

But a commercial license by nature is intended for companies (ie multiple people)? That is the difference is between “individual” and “commercial” licensing, along with permission to use for profit. There is nothing about the licence being for individuals only, besides “individuals” written in brackets next to the lifetime option, but there’s no elaboration and directly above it says commercial license, which by nature is intended for multiple people.

Yes, plug-ins can be used on servers (ie which allow multiplayer), but the tool itself cannot be advertised as supporting multiplayer and allowing collaboration if multiple people cannot use it. The product you are selling is not in itself allowing collaboration or multiplayer (the server we pay for already does that part), you are just selling the tool in a format that can be used on a multiplayer platform, but only by a single person.

Commercial & individual licenses are essentially opposites, you can’t have an individual commercial license, it’s a direct antithesis/contradiction

We presumed by “individuals”, you were somehow getting at an individual payment or something, because an “individual commercial license” is a contradiction

[past marten]

To begin with, I'll give you a "partial refund" on the Lifetime (Individuals) license you purchased

Sorry for the confusion, but "commercial" in no context implies "intended for companies (ie multiple people)"

[gloomy rose]

http://www.differencebetween.info/difference-between-commercial-and-personal-licenses

If we’re talking about use only, then yes, “commercial use” doesn’t necessarily mean a company

[past marten]

I'm not sure where you got that result from, but every other source states otherwise

It simply means that it can be purchased by a company, not that the entire company would have access

[gloomy rose]

Yes, any single person within the organisation???

[gloomy rose]

You answered your own question in this screenshot

[past marten]

Correct, as is the case with the license you purchased

You are able to reassign the license to any single person

Any does not mean every

[gloomy rose]

It does in this context

It means anyone in the company is able to access it

It very very clearly means anyone - a company is its own legal body, so its rights can be exercised by all members of the company who are authorised to act on behalf of the company

[past marten]

The screenshot I sent (jetbrains), has this in their comparison chart:

[gloomy rose]

And you specifically state that your tool supports collaboration - I’m not sure how else that is meant to be read

[past marten]

It is purchased by a company, owned by a company, but the number of users allowed at any given time is the same as the number of purchased licenses

This is the case for almost any piece of software

[gloomy rose]

But we’re not talking about concurrent software users, because we cannot transfer access across accounts?

[past marten]

You can transfer it, yes

Go to https://axiom.moulberry.com/licenses and change the UUID to another person to transfer it to another account

[gloomy rose]

But you specifically state that purchasing the license allows for collaboration, but purchasing your license does not do that, the server we pay for does that

[past marten]

I understand, we will revise the wording on "collaborate with your whole team" to "collaborate with others"

[gloomy rose]

Thanks for understanding! I think it would be clearer to say something like “allow one user at a time to use the tool on multiplayer platforms”

[past marten]

I've changed the license names to clearly state "1 seat"

I've also changed the Lifetime to clearly state "Individual use only (not for teams/companies)"

[gloomy rose]

Great! Best of luck with Axiom & thanks for understanding/cooperating - genuinely just trying to work this out with you!

[past marten]

Even though you purchased the Lifetime (Individuals) license for a company, I'll allow it to stand

If you provide the transaction ID, I'll give a 50% refund. This may trigger an automatic revocation in which case I'll provide the license for free

[coarse forge]

Side note if you want a whitelist, aren't you profiting from blox stuff?

Like USW

[gloomy rose]

Sorry, I’m not sure what you mean?

[past marten]

What is "blox stuff" and "usw"

[robust oak]

It's part of our content which should be irrelevant for the time being - also the USW did not utilise Axiom for it's creation

[gloomy rose]

I think she’s referring to our YouTube content, but not sure how that is relevant

[coarse forge]

Just an idea, ignore me

[haughty agate]

I can send you the transaction ID privately

[past marten]

My direct messages are open

[gloomy rose]

Not sure what the idea was haha?

[coarse forge]

That if you wanted a whitelist instead of the license, you would not be able to make money from your builds

(which are great btw from what I remember)

Sorry if it sounded too aggressive or smth

[past marten]

For commercial use I usually allow a a 1-time whitelist for 30 days anyways

[coarse forge]

I see

[past marten]

So that people can test it to see if it works on their server, etc.

Do not send me a friend request. My direct messages are open

[gloomy rose]

Oh I see what you mean. But yeah no, we specifically purchased the commercial license anyway, for that exact reason, as we would of course not profit from using the tool without purchasing the correct license first

[haughty agate]

I will try changing my settings in that case

[past marten]

Well, you just sent it here anyways

Alrighty

@gloomy rose @haughty agate @robust oak
Please do not make any further purchases of licenses related to Axiom

I reserve my rights to cancel any future transactions

[gloomy rose]

Ok lol

That will be absolutely not problem at all! 🙂