#We're sorry, this character cannot be played...
1 messages · Page 2 of 1
All your data is saved 100% on the database side
Deleting the client sides data will not effect you negatively whatsoever as it will just be refreshed with what the database has regardless
it won’t work for un-aaroning if that’s what you’re asking, now if it ever happens again i could grab footage for fixing startup crashes if you like as i do have a capture card
Incase you wanted to see a dev themselves confirm
Honestly, I just don’t want to move anything around with how buggy the game is on PlayStation right now.
I’ll check that out, thank you.
Anyone know if theyre gonna be doing another reset today or if we're cooked until 12 tomorrow?
i think were cooked
Prolly tmrw but only Joel would know
Oh sad my fire wizards has been unplayable since noon 🥹
Kingsisle Release my wizard and my life is yours
my friend got locked out yesterday i think and she was back on today when she got home from work^^
I just finished arc 1 and got hit with this error. What exactly is this? Why is this happening?
Deleting my saved data didn’t work and I honestly don’t feel like starting with a new wiz rn. I guess I should be thankful this crash didn’t happen mid solo fight with malistaire. I would have lost my mind.
The only way to resolve this issue is to contact support by scanning the QR code in settings unfortunately.
I still can’t play after getting the email that it works now cause I was in my dorm room when it crashed
that’s only to fix crashing
They sent me the email saying my character is back again just for me to try and load and it just says this now every time
I guess cause I crashed in my dorm room I can’t go back unless that’s the area they are working on
How quickly does support normally respond?
Next day
Got back into my character, kings took all my gold on my character…
Close and reopen the game
Bruh I uninstalled the game
And redownloaded it and it still does not work I got on another player and it loaded fine and I went to my dorm room on the other player fine
Ok it just worked idk what you did, but it spawned me in krok this time 😭😭😭
this just happened to me, do i have to submit a support ticket or does it get resolved daily
My character still isn't fixed and its been 3 days going to 4 I need someone's help pleaseeee
SAME mine is going since Friday I emailed them and everything
I cant even log into the game period now, got the message on my character created a new one game crashed and now crashed everytime I try and load into character screen.
If you’re on Xbox, clearing saved data everywhere fixed that for me
Ps5 but does that not wipe your characters?
it does not
your data is on ki’s database and not actually on your console so deleting data from your console does nothing
it just fixes the crash
OK thank you I will try
Yes that worked thank you
I just want my character that I spent money on back😞
Same I spent like 20k on him with bag space potions and everything 😭😭
Idk if this helps but I was logging out and back in quickly trying to go first in this solo boss in gh when it happened I also noticed I wasn’t even in a realm at all and when I tried to switch to one it froze, and when I went to log back in I had that ^
Needless to say I won’t be doing that again once it gets fixed 😆😆😭
I’m heartbroken, it happened to me too. First the lag, then the arc 1 bundle doesn’t work, and now I can’t even play the character I had been grinding the pet promenade on. There’s gotta be some better compensation especially regarding all of the missed events man
This just happened to me. I scanned the QR code in the support tab and sent an email. I hope it gets resolved 😞
Unfortunate to deal with this after just having spent 25k crowns.
Just happened to me as well
Just happened to me 🙁
The second time In 2 days
I think traveling to fast between places causes it
Cause that’s the only thing I could think of that I did that somehow triggered it
i’m p sure it’s this and too quick of actions. i just got this problem rn
I went from krok to my house crafted something went back to krok completed my crafting quest then I went to marleybone finished the intro quest to get the extra potion then went to wizard city to refill my other ones once I got into the world tree I got hit with it
I definitely was doing to much to quick
mine happened when i just finished a krok boss, i died after trying to do it with low health and tried to tp back and then tried to teleport to something else instead and then i clicked my menu and it crashed me
I was in the world tree it straight up told me my character isn’t playable rn
It wouldn’t let me pass the loading screen without crashing so i did the delete data thing and then it let me back in but it shows the were sorry notification. when do they reset characters?
Couldn’t tell ya I have not the slightest idea but from what I’ve seen every 12 hours
Quite frankly it should not matter how fast your teleporting to places this should not be happening it's a bit ridiculous, especially how long it takes ki to respond.
Especially of you are paying for membership
I am I just got mine the day before yesterday
I’m disappointed that it’s happening but I can only hope they find a fix as soon as possible so it stops happening
honestly i doubt they’ll ever fully fix it, but i do hope they update their syncing system so it becomes less common
i understand a small amount of corruptions but there’s been too many to just overlook it
I has to be fixed or they need to compensate everyone that has spent money on there characters.
Got my quarantine by questing regularly between doors/passages in Marley Bone. This is upsetting as we probably won't be receiving any compensation for time lost. Valuable Membership time wasted.
Right, run me some crowns…. Run me some packs, some crown shop items 😆
Theyre giving 2 weeks of membership to most people affected by bugs
they actually can just compensate me with a novice socket wrench and i’ll be fine
Be patient
I know, I was hoping for more 😂. I already bought the membership waiting for them to fix the pack so it’s like… thanks??
That's great but if characters are lost or un recoverable then that isn't enough I would have lost a perm mount wich is more then 1 month of members elixirs plus more.
wasn’t this just for the arc1 people
Yes
This same problem just happened to me. Do I just contact support?
Yes
How long do they take to respond?
Pc we’ve told people 3-5 business days, with console launch they’ve mostly been responding in under 2 so far, but idk
I see a couple of people with these problems I hope I don’t have to go the whole weekend without my character. I just hit level 33
31*
I'm still waiting and I made my ticket yesterday
My mount is on a timer 🤦🏾♂️
I just got a response on my ticket it looks like there just sending automated responses, email said wizard should be back etc and it's still not playable.
Mhm
Welcome to ki support bud, email them back with a screenshot of it still broken and or just wait for the periodic script to be ran
Sometimes I really question what support does over there
They did send me automated response but to their credit they also promptly fixed it soon after.
Did anybody get compensated after they got their character back?
we wont get compensation. just like other cheap games they say 'Psn doesnt allow free gifts'. But thats just for the psn shop items, ex. the crowns we buy atm cannot be free. However they can add in-game gifts to our accounts like they have in the past (monthy rewards).
Bro I just got to level 30 to go to Olympus and this stupidness happens to me
after waiting 2 days I don't call it quickly
It's ridiculous to do it person by person, just make a patch that will serve everyone
They addressed and fixed my Aaron issue in 5 hours. Not sure why some tickets are fixed sooner than others with the same issue 🤔
I've been waiting since yesterday
Don’t want the devs to get mad at me for suggesting this but maybe submit another ticket with a newly scanned QR code?
I have already done so on a new email address and it tells me that my ticket has been submitted but still no response and solutions. The game is already full of bugs and I still put money for the member but not being able to play is an abuse.
They will fix it the first time no problem yeah just submit a ticket and they’ll get to it. The second time they won’t bother. It probably won’t be released until a patch comes out.
This is the first time I've ever had my problem solved.
I didn't get an answer but the problem was resolved on its own.
If it happens again you’ll prolly be in my state where you’re waiting the whole week lol
My sister has Xbox and she just ran into that problem
I’m on Xbox I’ve had it happen to me twice
mine just got fixed
another round was un-quarantined just about 20 minutes ago
yeah that’s an old message
i’ve seen many xbox problems since then
They let my account out for the second time
Me still with my Aaron 
Damn brotha wishing u luck I’m hoping for ur freedom🙏
God bless 🙏🏽
Any news for us folks that have been hit with the bug more than once? I know they’re holding on to our characters to further investigate the problem
Guys I got my account back same day
Don’t really know how I just waited about 2 hours and it was there
Broooo I got the same bugg after not even 15 minutes
I teleported to Dragonspyre and it was over xd
Yeah im still quarantined 
I’m sorry for your loss
I teleported from Kroktopia to Dragonspyre and I have the bug again. When is the patch?
Has anyone gotten the error on two separate characters?
yes, and on one twice
Wdym everywhere, is there more to do besides clearing save data under the game? I fully uninstalled and reinstalled didnt work for me. I did clear save data, didnt work. Im on xbox one, original tho
cloud save
there’s a delete everywhere option when you delete from the cloud
Oh wait actually, gotta use that to get my 6 iron hastas on olympus
If its happenes to the same character multiple times(like with mine) they said they are keeping the Character in quarantine
Will have to use this so i have a character i can play
Man, sounds like the Aaron situation is getting worse and more cases are happening more frequently.
Its been 3 days now that my main has been mia
It makes you wonder if we'll ever get a patch.
I thought they let mine out again but I was wrong
Wow it’s been 5 days my wiz has been lost and I finally heard from them and this is the ish I get 😐
Well they actually did but I left to go to the store nd by the time I got back on it was Aaron again
At this point I'm going to stop, I think they don't even seem to know what they're doing and I saw that they had the same problem on PC in 2018, I can't believe they still haven't found the reason after all this time.
Hey yall, just a quick update… my character did this last night around 8:00PM and I just got home from work at 12:30 PM and i got my character back! Just be patient and submit a support ticket. They never got back to me but they definitely fixed the issue!
I meeeean. They ran the code to unstick. They don’t know the cause yet. And if it’s happened once, it more likely to happen. Again. Just a heads up.
And if it happens twice, rip
AHHH!!! Well now I am more aware that it could happen but at least they are trying!
Twice means i won’t get it back?
You will eventually but they arent "releasing" wiz that got hit twice until they figure out the cause
Can you tag the message talking about this?
@short stream here you go friend
Fun fact. While in this thread. Click the search glass. Then do “ from “ and select the command. Joel’s username it jetsers. If you type it in his name will come up. That will get you every message from him in this thread. So you can see the updates without scrolling 🩷
@short stream #1425975224720949268 message
I just wanna be able to play the game
Looks like we can play but the characters hit twice are gonna be gone for an undisclosed amount of time, people are saying theyve been down for multiple days so its probably best to just pick up a new char atp
Yep got hit for the 3 time and haven’t been able to play it since Saturday
So if you've been hit by this, is it best to just wait it out?
Unfortunately this is not the case for those of us where its happening multiple times, for us its an indefinite quarantine of our Characters
if you're getting this error message, its because something went wrong with the character and we're investigating a fix. there are both individual fixes to characters affected, which we perform regularly (multiple times per week), as well as a long term fix to prevent the issue from ever happening.
i can also confirm some characters get fixed and then immediately break again, which can make it seem like we never performed any work at all. fixing this issue is a high priority for us.
Its been a few days, hoping i get released before the 2 weeks start
Yea it happened again 😭
Thank you! My characters been stuck since Monday. I heard on Reddit a lot of people are experiencing this, are you planning on pushing an update for this all?
So this just happened to me for the first time, really sucks because I just bought membership. Will there be a membership extension or crown gift to any players affected as compensation?
I noticed my characters energy got fully refilled without leveling up as I entered the chamber of fire (I believe) and then my game kicked me out and said the character was unplayable
Royal hall not chamber of fire
No nothing except one sorry
Are characters breaking while someone is offline?
That’s incredibly unfortunate. Wasted day of membership + my plants :/
tell yourself it's been 2 days I can't play them and they say that it's their priority but I see that packs are coming out in the store is that really their priority 🤔
STILL quarantined. Its been 5 DAYS
ME TOO 😩
Same here
Oh, your character must be in a bad state if it hasn't been released. I would suggest playing an alt.
Joel if I got the bug today roughly an hour ago, is there any chance of it being fixed by tonight or should I give up until tomorrow?
you will need to wait until tomorrow most likely.
If that’s the case of it being in a “bad state” would we ever get it back
Is there any progress on finding out what’s causing the issue to characters?
Yes, it will come back, but we have to look into what on the character made it break
I dont want to play an alt i been all week. I gotta say thats pretty frustrating.
Trying to remain patient tho
Felt that ! I just ended up making a new one I just want my mounts 😐
What about breaks, gets fixed, breaks, gets fixed, and now can’t launch game as it says can’t connect to server?
NOTE, We think we have found the issue and are testing the fix internally.
If it works we will roll out the fix tomorrow.
Joel have I told you how much I love you
we are working out butts off here, we want this to be the best it can be.
were all adults here
Appreciate you guys working hard
They released an update but it didn't change anything, it's still buggy and the character bug is still there.
That is awesome!!
Hopefully it fixes the can’t connect to server bug too? 😬
Wizard 101 got a patch just now
Yeah but nothing change
Lag
I have friends who are playing and it still lags as much
This is for the missing characters or for the lag etc?
quarantined players.
I’ve been quarantined since yesterday and got an approval saying it was fix but I checked and it was not
Do I need to put in another request
For me it happens again after update
So this comes out tomorrow ?
Or was it the patch now I’m sorry just confused 🫢
We will be testing a fix with our internal servers. IF it works we will get an update out sometime tomorrow. IF id DOES NOT work, we will keep trying.
The patch that just happened was for PS client lag only.
Yeah mine was quarantined 2 days ago
bruh i just bought membership after the new update rn and i log in and now i get this error message that my character can’t be played
Can you keep us informed if it works?
Can/did you guys quarantine an entire account so it can’t connect to server? Or is it a seperate issue that needs its own email and ticket. Just been trying to figure that out so account can connect again.
Damn even after the update I got hit with this error again
Yea same
Got the we’re sorry after spending 15k and can’t even open up the game it keeps crashing
have anyone else being experiencing that when they fix the issue that you have to redo some quests?
The update has nothing to do with addressing this issue, it was for PlayStation lag.
Yea when my guy got fixed he was a level down but all quests were the same. After 12 hours they gave me the level back however
Oh interesting, I haven’t check since it got fixed
Heres to hoping my girl Tati can be free like the beautiful girl she deserves to be 🥲
So the update came out, but so far I've crashed 3 times, all while traveling to a different area/realm. Also after crashing I actually got a notification this time that my data got corrupted so it was deleted. Thankfully my wizards are in KIs cloud.
On a good note I'm not lagging anymore in the crowded areas.
PSA KEEP THIS IN MIND EVERYONE The update released was not for the character issues but for the lag problems!!
I can’t even play my game keeps. Crashing
Yeah lagging is not as bad but now I've crashed 7 times. Just some tweaks and adjustments left I suppose
Does this mean the character is gone for good?
Quarantined since release, game was not ready 😭
All this area/realm traveling is making me paranoid fr. Like I feel like im gonna get Aaroned for the 3rd time or crash.
yea this game was not rdy for release bro i cant believe i spent money on a character just to not be able to use it
It let me make a new character to play
i can’t even get to the character screen
will i lose characters
yeah you can’t get a corrupted wizard back until ki fixes them
That sucks lost wasting a day of membership
they said a fix for this issue should be coming soon however
so let’s just see what they can do at this point
yea fr i just want my main back i don’t wanna make another char
At least its nomore lagging
Yeah, no more lag is great, just wish that I didn't crash every 10-15 minutes. Currently on my 14th one.
I delt with that last night
It happen to me today how long do I have to wait
Ive basically been playing a fire wiz against my will
I was just gonna ask if it’s still happening
My character also is like this
Are they fixing it
They fixed my character once then when I went to Krok it happened again
I’m not sure
wizards who have only had this happen to them once should have theirs fixed by tomorrow or the day after most likely
I’m honestly scared to check I don’t want to be locked out of this new character
if it’s more than once or they’re in a really bad state they quarantine them for longer
Yup new character crashed
It's my day off i been wanting to play all day
Ima call it a night if tired of trying
Just had the same issue happen again to me on my character last night, so it’s the second time in this account now
I was pulled into a battle in mooshu I didn’t want to be in, so I Flee’d one thing I noticed was my Mana was still full and then the game crashed. Last time they fixed my account in a day I’m assuming this time may take longer!?
The second time they won’t let ur character out
Have they said they were going to fix this issue?
yes
the patch should be implemented soon, keep looking for messages from the staff here
my account wont login even to the loading screen it keeps crashing: name: Angel soul hunter lvl:31 can someone help with this?
im on ps5 and im death
if you’re crashing before you see your wizards, delete your save data from the console and it should get you back into the game to play as another wizard, but the corruption won’t fix from this
will this remove any purchases because ive spent a lot on arc pass, membership and crowns haha
btw you won’t lose any progress
no, any purchases made stay in ki’s database
so deleting it from the console won’t do a thing
ok cool ill try that rn. but yeah it wont let me load in my wizard it looks just like the pic this thread was based on before this started happening. when i tried to make a new wizard then it just shut me out completely
yeah… that happens
once you do that though you can play on said new wizard until the other one is fixed if you want
ahh i submitted a ticket already how long does it usually take ?
it wokred though but yeah still cant access that wizard
says he cant beplayed at the moment i got this back : Subject
d8557-139f0-3c4c5-a8cf3-e1151-d1282-87
Question Reference # 251015-000809
Date Created: 10/15/2025 06:25 PM
Date Last Updated: 10/15/2025 06:25 PM
Status: Unresolved
- KingsIsle Player Name: Player_ZRAWE_84772
- Character Name: angel soul hunter lvl31 (ps5 username: drillyouu) -I’m a dentist so please don’t flag my ps5 name haha
- Platform: PlayStation®4
- GameVersion: 306885845e I sent this info but my email is not the correct one also the plat form is ps5 if that makes a difference ?
should take a day but sometimes it can take longer
i wouldn’t be surprised if your wizard comes back before they reply to your ticket
but you never know
okay thank you for your help
Nice little explanation for your username 😂
Hopefully real soon! 🤞
where is the ticket to report a bug, or is the patch incoming fixing this issue
We will be testing a fix with our internal servers. IF it works we will get an update out sometime tomorrow. IF id DOES NOT work, we will keep trying.(this is from Joel)
hmm alright
Looks like I'm the latest to get Aaroned. I tried to login on my xbox, and it wouldn't let me, and had the above message about being my guy being unplayable. So, i uninstalled the game and reinstalled it, and now i can't get past the title screen without my game crashing.
Any ideas? I was about half way through Firecat Alley, and now i can't even load the game to see whats up.
you can scan the qr code when you go into options then click support in the game to report something
What do the instructions for a console ticket say? Like i said, i cant get past title screen, so i can't read it or scan the code.
oh are you crashing?
the qr code has specific info towards your account on it that’s why we should focus on getting you back in if that’s the case
I just got hit with this myself a few hours ago. I emailed KI about it and hopefully they can fix it.
If anyone else who suffered from this has gotten it fixed, please lmk. I need some sliver of hope
okay i read the messages more clearly, if you want to get back in via xbox you should delete save data from both the console and the cloud, make sure to click “delete everywhere” when deleting from the cloud
this will at least allow you to get in and scan the code with no affect on your wizards
the reason why it would be hard for me to fully grab the ticket for you though is because your account has a unique player id that you have to be in game to see and it allows them to easily identify your account so this is why i’m doing this solution
So is my guy just being sent to the void, or will he still be there even with the savedata deleted?
deleting your save date clears up whatever’s making your game crash. your character will still be there, but the devs will have to manually fix your character. make sure you scan the qr code under the support section
Can i do it on the ps5?
Just got this back, requested my unplayable account be reactivated for the second time. Guess this time it’s a bit more tricky than last time, hopefully they can fix asap 🤞
yes
Any update on the character being unplayed issue? Ran into it for the first time last night and still unfortunately unable to access my wizard 😔
they should be going through the script sometime today
i recommend checking back during sometime during the midday
Day 6 
I work second shift, so hopefully something has changed by the time i get home at 9 pm est tonight.
I hope but I'm not too optimistic, there are people who have been waiting for 6 days
i am on day 3-4 with this issue
Do we know the cause of the "This character is unplayable" thing, or is it unfortunately random?
iirc random, but it seems that either some or most people went through loading screens too fast. i.e entering/exiting
it’s believed to be a zone change issue
and the issue appears randomly
How do you mean?
when you walk or warp into a new area
it’s believed that for some reason it doesn’t sync correctly sometimes
which causes the corruption we see from our very eyes
but it’s not confirmed, maybe the staff will say why eventually
it would make a lot of sense though, since this is a different server than the one on pc it wouldn’t be surprising if the syncing software for this server has issues
and can also explain why both consoles receive said corruption
Yeah its when you switch areas regardless of where you are. Both times my wiz got hit i thought it was bc i interacted with bank. But the actual crash happened when id leave the dorm
yeah so most likely definitely a server issue ngl
Yeah i played the game fine smoothly up until then which is why i thought the bank was the culprit
I was just in the midst of firecat alley in between quests. I logged out because I had to go do something, came back and it said it was unplayable.
Honestly right now I'd settle for getting past the title screen before it crashes
I can't even submit a ticket properly because the information I need is in the options which I can't get to if I can't get past the title screen.
do what i recommended you do to get in
at least then you’ll be able to create a ticket
I will, just gotta get through work
oh okay
honestly though you may get lucky though, your wizard might actually get fixed by the time you get off
and hopefully that’ll mean you won’t have to do any steps to get in, since i believe it’s the corruption that causes the crashes
when is the update coming out
Xbox
Just happened to me anyone know when it’s gonna be fixed?
Did you email support?
When does this get fixed again?
I don't know, maybe it was today, but no developer has given any news on Discord. I don't think it will be today
Cause it happened to me again
They said yesterday they were trying to get a fix today, if it works
yes but there is no news I don't think it will be today
Ngl I’ve been thinking where the issue might’ve happened i maxed out my inventory then bought more packs then it crashed for me
Yes I did this is the second time it has happened to me they told me to come here
I hope I get it back soon as possible cause waiting and falling BEHIND IS NOT IT
I ask them if they will receive compensation and they respond with a pre-recorded message.
Damn still no update? Yea they said no compensation it sucks but it’s wiz in the big 25
Suffered this same bug while trying to preview housing in the Crowns Shop. Do not preview housing.
Aaaand now I'm crashing right from the start screen without end. 
Happened to me 2 nights ago and I it got fixed in the morning then I’m playing last night and boom happens for the second time
Now it’s been stuck like this sense last night
Same I cant even finish the game without crashing for doing anything
Just happened to me, i contacted support now, are there any fixes to do myself or do i just have to wait for support?
U have to wait
They usually unlock after sometime for everybody
Damn i was so happy to finally be able to play beyond the first world just for this bug to happen after about an hour of play time
Hopefully it’s tonight
Cmon they are trying there hardest
are you sure ?
I don't know many games that are impossible to play for a week.
Let’s be honest was they really expecting the whole Gen Z to get on it
Battlefield 2042, Cyber Punk, etc etc
not for a week lol max 2 days
Do you need more or just those and I think they didn't expect the amount of players to be on this tbh they weren't prepared
Woahhhhhh what. Battlefield 2042 was horrible what are u talking about they DIDNT EVEN HAVE A LEADERBOARD. VEHICLES SUCKED ENTIRELY. CYBERPUNK WAS MAD BUGGED TOO CARS GO THRU FLOOR, ENEMIES WOULD NOT SPAWN.
Just wanna be able to play the game lol put 31 hours in already just to get stopped by them putting a stand still on our accounts for no reason
Like what? They were unplayable for months until they released a update.
ooook but YOU COULD PLAY
Yeah kinda like how you could start a new character on wiz but you don't want to cause u have a main account
I didn't start paying a new subscription for each new character until the new bug because the developers don't know how to code a game
Im on day 6
No point in arguing over it they just gotta fix this stuff sooner then later
I agree
Relax I spent 200+ dollars on this game and still haven't gotten my acc back plus they probably didn't expect the amount of people playing this cause on PC there like nobody anymore
I bought the 1 year subscription and more packs I must have put more than you and no I don't take it calm down Sony doesn't want to refund me
Any info on that? Just curious if they made progress
You’ll definitely get you’re wizard back it’s just a matter of time how long they take the first time i happen to me was only a night but now it’s been a day and a half
I already had the bug once and I had it a second time after not even 15 minutes and they told me that the second time they kept your character until the bug was fixed
so you'll just get your character back when it's was fix
Damm well hopefully it’s soon because this one is my second time I just wanna play the game lmao hate how it’s only a select few people
Frl I have 3 friends who can play games in peace, it annoys me xd
Yeah same out off all my friends I’m the only one with this problem
<@&1128015051413012570> please fix this for us
lol
we're just discord moderators mate, we cant fix in game issues, you just gotta wait for the devs to fix it
💀
Fax I was just about to get deer night and beat the cat guy and boom now I can’t play sense last night
Yeah, not to mention the unbelievable amount of crashes that have now plagued the game since that update. I'm currently on crash 37
It’s been a week since my character got locked, contacted support they said they fixed it and they didn’t lmao now they say no eta till fix
For real the lagged got fixed time to worry about the people who can’t even play the game hopefully they fix it tonight I’m not trying to wait a week after like 40 hours of play Time
Hopefully it gets fixed soon iv emailed them like 8 times
Yeah happened to me 2 nights ago and then it was fine the next morning this time happened last night and have been locked out ever sense I tried everything lol
They need like devs in the discord helping people directly but hopefully it doesn’t take to long
yesterday they released a patch around 4pm they might release 1 at 4pm today for the problem but I'm not counting on it too much
Yeah either that or it’ll be in a few days pretty sure they don’t work weekends so don’t count on that
More than likely they’ll announce if there’s a patch only if the test they run proves successful otherwise they’ll have to keep working on it but at least they are actively trying to fix it^^
great another day without a solution!!!
Anybody else hit a week tomorrow with their wizard locked
Cause what in the world 😐
Meee lol tomorrow is a full week for my boy Jose
4day now
I just got my character back
Was it your first or second ban?
Enjoy it, you'll soon lose it again, that's for sure.
We are just all on time out at this point 😭
First
Yeah they usually fix the first time pretty quickly, it’s the second time you’re stuck in unplayable jail…
So it's not a permanent fix 😢
Noo
don't change areas too much
It just did it to me while I was at the Pet Pavilion 😭
so are we gonna get extra days if we purchased a membership elixir?
No nothing They say that Sony doesn't want to lol
Not getting compensated after dropping a bag then getting thanos snapped to the mystery server is kinda buns
You won’t lose nth you’ll get your wizard back it’s just a matter of time how long it takes them to fix it
Just happened to me after i bought a crown pack 😑 .
.#TheLostWizardsOftheSpiral .# TheGreatWizardDisappearance
Yeah some people have had it happen to their main…. Then their alt 😭
There have been a couple Xbox players in here with the same issue
But mostly PlayStation
@coarse rampart i dont know if we're allowed to tag vps or not so i apologize if so, is there any word on if the issue was spotted for the multiple day quarantined accounts?
about 3 minutes ago, we started a build that we will test internally tonight, with the hope we can get it out soon. I would say tomorrow, but then people will get upset if its not at 12.01am so I will say Soon.
You are the best, wishing you guys and the teams the best and hope theres some good news on the way for tomorrow
The great news we all been hoping for
Better then a week like some people have waited
Glad to hear things are in the works but I really wanted to get to farming Lord Nightshade for the Nightmare and other pets 🥲
Yeah I was in the middle of farming for deer night then got smoked but at least there working on fixing it
Yea see yall in 2 weeks 💀💀💀
Definitely won’t be two weeks and if it is I give up at that point
Yea not 2 weeks just was trolling but honestly my guess is sometime next week with it being a weekend coming up
Now if they get it by tomorrow that’ll be great
The screen of death for your main
...
how likely this will be fixed in a few hours?
Zero
Same
Dev said hopefully tomorrow if not that then a few days top
if it's not tomorrow it won't be before Monday
This is really starting to bother me :/ first it was the frustration with the lag they fixed that thankfully but it was traded for game crashes like every 2mins now this + the cherry on top was the ferryman visual bug where it strobes white light on your screen
Just checked its back up!
Might happen tonight
yep first time, hopefully never again
that already happened
it was 2 am cst many hours ago
Rip my fault
Ty for the update
If you make a new wizard will they get rid of the progress on your main one? Once the problem is fixed?
no they won’t remove the progress on your main wizard.
you might experience some crashes if you make a new one, but all you have to do is delete the save data on your console
Yall both gotta chill out it’s a wizard 101 discord just drop it
I hope it gets fixed tomorrow
Ill never get to be a successful Businesswizard
Sooo.....good news bad news time. Good news is i can access my guy again. Bad news is he's 2 levels under where he was. I haven't gone into the game, thought I would share the information.
Wallahi Im so cooked and I was so close to my next spell
Yea I still can’t access my main wizard but even when I try and make a second one my game blue screens every time legit can’t play at all
This happened to me but when I logged in it fixed itself
My character is back! It’s only been about 7 hours so that’s much better than days but I hope this gives some of y’all hope and faith in KI. I’m so happy 😁
I want to add, interestingly enough it reset the Hoard of Rings quest from Milo Barker in the Pet Pavilion that I’d done shortly before I got this bug. I’m not sure if that’s at all related.
Edit: Probably not, there was a few quests I did an hour or so before that which were reset too. No biggy! Just early ones and a smidge more XP I suppose. Idk if I lost or gained XP but I’m at the level I was at and nothings missing.
I guessing it’s the first time it’s happened to you? Usually is a quick fix, the second time is when you get stuck in wiz prison
It was indeed the first time for me. I hope everyone in Wiz Prison gets freed soon.
Have to delete saved data on console storage, your characters are saved by KI not the console
Any news? Is the testing working?
Maintenance in 2 hours, I wonder what it'll fix
fingers crosseddd🤞🏻
in the dev team we trust 🫡
who said we have maintenance in 2 hours ?
Wasn’t that yesterday?
Yeah
idk but the wizards in console chat are saying maintenance is popping up for them in game so 🙏🏻
Yea seen that to im ok with it wondering how long it will take
last nights was shorter than i thought itd be so hopefully not too long
If yall are not able to fix the characters would be able to get back what we had on those characters?
Just got hit by it again after a few days
is there still any fix yet
So I have a good idea for mines what if you max out inventory space?
My main Wizard is down smh this is the second time , first time for my main Wizard and my actual balance Wizard crashed before this one smh I just want to play 🤦🏽♂️🤦🏽♂️
Mine has gone down again
Its been a week! Cheers 💨
Cheers to a week 🍺 my poor primrose 😩
Did anyone's get fixed yet?
Mine did not
I've been playing this game since 2008 not gonna lie little upset that this is happening and cant even play
I mean I also waited in a 3000 line queue before which I’ve never had to do. Kingsisle probably wasn’t ready for the wave of people
I get that I didn't expect that many either its been a long time since I've seen tht many servers full lol
3000 is wild i never get more than 10 in a queue
I e been down for about 5 days
Was there a maintenance last night or nah? And if so what for?
Fr😭
My account is still in wiz jail so I don’t think they fixed it yet
Welp guess I’m joining the club😭
It’s either they figure something out today or next week I don’t think they work weekends
Damn this was a rough roll-out lol
Ig it’s what happens when half of PlayStation an Xbox play a 15 year old pc game
Feels like I’m waiting in the Fortnite black hole event again
🤣🤣fair
Just hope it’s gets fixed soon lmao made a second wizard but not as fun
Same, hell I’m scared to make a new one. Was reading above if one is corrupted if you make another it will eventually corrupt too 😭
Ngl I think the corruption happenes from swapping servers and doing other things too quickly mine happend when I was swapping servers looking for crafting stuff
Mine happened when i tp to my castle to get to the commons from marleybone. I sent an email and KI said it is a temporary quarantine that they are working on
Yeah emails are lost cause iv sent like 8 it’s just a matter of time and a game of waiting for them to fix it
Happened to me walking through a door for a quest in marleybone. Pretty much right after the start of the load screen.
@molten tusk they didn’t happen to give a possible timeframe did they?
First time happened to me in marleybone next one was swapping servers
It kinda sucks seeing how many people this is happening to and im sure many people bought crowns. @cold crescent sadly no time frame they just said they are working on releasing all quarantined characters as soon as possible
My thing still cooked been like 2 day feel horrible for the people waiting weeks
Yall experience anything weird on wizards made after the first got corrupted?
They got my only wizard 😭🤣
Been too annoyed to start a new one lol, i was 29 about to turn lvl 30 and getting ready for mount Olympus. They got my only one as well
Completely feel that 🫠
I was the exact same level trying to get there was working on crafting a jewel for deer night then boom gone now stuck waiting to play a game iv already had to wait 15 years to come to console
After 12 hours I got the option to play my character just to click play and get the same notification that I can't play my character like bro really this is insane
Was it your first time or second time it happened?
Is this happening around the same lvl and area for everyone?
Wouldn’t suprise me if so but iv seen people get farther then us with no issues
First time was 12 hours ago i keep checking and just a moment ago it finally seem to fix that's when I clicked the my character to play and it now says it again like I didn't even get 1 second to play which is crazy
I just wanna farm waterworks like bro 😪
It could be a certain item thats corrupted, some people who didnt get it might be able to continue playing, but im not a game dev so im just guessing 😂
Well it hit me at 72 in avalon but I got someone on my friends list that's 120, and another that's max at 170
My wiz is lvl 63 and this is the first time I got it
I did email and put in a ticket to ki but who knows when they will get to it
Yeah first time always the shortest now that it’s your second you’re stuck in wiz jail till they fix it for everyone
It's technically still the first time they didn't respond to my first ticket
As of today there has been a significant increase in this issue so im assuming its top priority
God damm already that high do they have lives lmaoo
Well if it's ur first time, it'll prob be fixed in 3hours when they roll out character scripts. But if it's ur 2nd time it'll be awhile, I've been locked for 5 days and 2 others here have hit 1 week
Bro right after maintenance like idk how this can happen
Nah the tickets don’t matter it’s how many times it happened to you in game you’re gonna be stuck in wiz jail till they fix it for everyone now unfortunately
Hopefully it’s today or at latest Monday
It's crazy that this is happening like if it's a week that's a whole week of membership that's wasted ki better reimbursed the players that can't play for that long because it's crazy
We’re one of the biggest issues in issues an bugs tab so I think we have priority
Yeah it’s mad unfortunate we waited 15 years for it to come to console and now it does and we can’t even play on our mains hopefully it’s some type of reimbursement in anyway
They already did
They reimbursed people when?
That's good at least I won't have to worry about membership days being wasted
Like 3 or 4 days ago. There was a cutoff like the 14th or 15th
Rip ofc it happened to me after that
If you didnt get pass until after then, you didmt get the 2 weeks free
That's my biggest concern because I wanna keep progressing as far as possible before I have to re buy membership lol
I bought it a few days ago when the game came out but I got the bug 2 days ago
My fault the 2 weeks free was for other bug
Rip
Hopefully we get something for this then sense we literally can’t play
I belive they are working on something today
The free 2 weeks is only for people that bought the arc 1 pass but weren’t able to access the bought areas.
We need some information from the vp if the testing worked last night or not
People dealing with this quarantine aren’t getting any compensation, as far as I know according to Joel
Thats the last update we got.. seems like theyre working on it diligently
Welcomeee
Hopefully he comes in here today with some good news about the testing they did last night I don’t wanna @ him and be rude
But he said this last night
for some reason my game said i couldn't play my character and now it keeps crashing. i reinstalled the game, reset database, and deleted my saved data but its still crashing
You just have to keep deleting the saved data and restarting it will work eventually
Are you on PlayStation or Xbox?
playstation
Oh that’s weird. Doing the delete saved data thing is what worked for me the first time. Idk
Delete your data completely from wizard101 and it should fix. Did the same for me and it worked
Make sure it’s deleted everywhere, even in the cloud save for psn+
Tyyy wizzzz
ohh i didnt do cloud storage. maybe that will fix it tyyy
Does it work?
im redownloading the game so im about to see
Should fix it that’s what normally works for every bug besides the infinite wizard jail we stuck in
level 45 death no issues yet. besides unable to get gardening level 1. but made a storm to start gardening on that wiz. halfway through level 11, character can’t be played
You didn’t have to delete the whole game just the saved ps4 data in you’re settings
And this helped?
it kept crashing like immediately when i opened the game
Yeah that happens I wish there was like a way to send a tutorial lol but you just have to keep deleting the saved data till it works it’ll keep blue screen till it eventually decides it wants to work
Same thing happened to me last night and i thought i couldn’t play at all then it finally worked after deleting saved data 15 times
yeah like i have to make a new character and as soon as i finish it crashes and i have to make another one
yeah it just did it again. as soon as i finished making my character the game crashed
Yeah same thing kept happening to me last night the characters you are making will actually be saved once you delete the saved data and keep doing it you’ll load in one time and see the characters you made and then you’ll be able to play
yep it finally started working!
@coarse rampart sorry for tagging you idk if it’s not allowed but any news on the testing from last night? Or any news on possibly when we can expect to get our wizards back?
Depends on what bug you’re trying to fix
I try to fix the Character bug
Don’t work for that she was trying to play a new character and it kept blue screening
If that worked for the character bug we would all be golden
There is maintenance going on rn maybe for us hopefully
WE ARE SAVED HOPEFULLY
I HOPE IT FIXES ALL OF OUR GAMES
And before I gotta go to work let’s go
i never thought i’d see the day 😭😭
Fr and so early oml
Let’s hope it works for everyone and not rage bait
If they say they fix it and we don’t get our wizards back ima lose my mind
Ima close app before restart so no more glitches happen
I also hope it fixes the crashes
FREEDOME
I HOPE 🙏
PLZ LET THIS BE THE END
ISSUE GETTING RESOLVED TODAY LADIES AND GENTLEMEN!!!
main chat asking for packs for an hour of downtime 😭😭
Mannnn we waited for 3 days am already on Marley on my second account 😭😭😭
KI please extend my membership ill be happy with that
Yeah that’s absolutely wild they all upset but if they had the glitch they would be livid
Mann am just happy my life acc back and I no longer have to be ice 😩
So hard soloing man I hate it
Is it central time?
It's happening rn
They said it’s only gonna be down for a hour so should be back up at 1
people are saying it’s back up now
Yeah I’ll check and see if I got my character yet
MY CHARACTER IS FREE, THANK YOU SEVS
I GOT I BACK
Patch should’ve fixed this for yall, but let us know if anyone’s still stuck or gets stuck later with this same issue
I USED TO PRAY FOR TIMES LIKE THIS
I got my character back but they reset the level :/
LETS GOOOO
Oh wait never mind visual bug
For anyone wondering this is what i found
Awesome thank yall for the info
Down for maintenance again
Lmao no way
Yeah all of our characters got freed played for like 15 mins and now maintenance again
Assuming it’s because everyone trying to load in all together
How long for this maintenance?
No clue randomly happened
Didn’t even get a message or nth
I thought my game was cooked again but it’s down for everyone
I would rather them take their time than give us false hope
I’m assuming it’s because they hot fixed the aaron stuff
Right take their time
Fr they can take their time as long as they fix this
Get everything together and resolved
i’m surprised they’re not using an AI tool to fix this at this point…
Cmon DO IT RIGHT
Rather them get it 100% then have it happen to us again
Have to wait 2 hours for my crafting to be done anyway
I know thats what am saying Take all the time they need
i was finally able to harvest my plants so i’m chillin 😁
ITS OVER GUYS 🥹
IT FINALLY OVER!!!!!
Yeah thank god
Now I got a hour left on my crafting before I can actually start doing stuff
If you're still having this issue after this message, please ping me here
Thank u devs we lit rnnn
Yayyy ty guys ! My Primrose is finally free from her week long time out 😩
I’m in the game now
Big thank you team, it’s easy to go on playing our characters not knowing how much work you guys put in 🫡
we’re so uppp W ki 
I think this is just because less xbox players in general, im xbox with the issue so rep for that 😅
Yesss my main character is playable againnnn
My character is free, playable again so that's nice now just less crashes and fix the Ferryman visual glitch and I'll be satisfied
So good news my character is back from the shadow realm but the bad news is that he keeps getting kicked every 2 to 5. Minutes 🤔
I mean, the game loads back up pretty fast, but every 2 minutes? 🤨 If it was 15, no problem.
Same issue for me it does suck lol
Mine keeps getting stuck on the loading screen
Is this happening to anyone else It won’t let me in to shotshun village
yeah it’s the realm
Did someone beat the game on console before the quarantine issue was fixed? That’s crazy.
Im getting this same thing, but i was just doing pet minigames, and before that i was booted from shopping district and triton avenue
From what I can tell whenever something got fixed something else broke. For example Lag fix led to frequent bluescreens/crashes, Aaron fix led to getting the area closed bug.
I have found a temporary fix however. Switch realms. Its tedious, but its better than sitting around waiting for another fix.
Ive found the best work around to quit to character select and retry, has worked for me most times. If not i close fully and relaunch and it works
