Icons disappeared, whatever i do, they are not coming back

[viscid holly]

Desktop icons disappeared, task manager won’t open(no viruses %100 sure), there are also no icons in file explorer, and the control panel isn’t working either
(this is just the tip of the iceberg...)

[short karma]

you probably need a clean windows image

you can work with windows support to do that

[viscid holly]

you mean, reinstalling windows from zero?

[short karma]

yeah

[viscid holly]

i dont want to lose my files, i tried reinstalling without losing files, it didnt work, the solution to this is also a hassle, i need to find more clear and easy solution : (

[short karma]

you should be able to get a clean image without losing data, i had to do that once when my task bar like completely disappeared 💀 i didnt lose any data when i did that

https://support.microsoft.com/en-us/windows/reinstall-windows-with-the-installation-media-d8369486-3e33-7d9c-dccc-859e2b022fc7

would recommend you look into this article ^

[viscid holly]

i can do it, but in the midway:
"We couldn't install Windows 11. We've set your PC back to the way it was right before you started installing Windows 11."

not even in the midway, i had to wait till the end of the installation just for getting this error 😭

[scarlet pasture]

what error msg did you get?

or an error code if it came w one

[viscid holly]

"OxC1900101-0x40017
The installation failed in the SECOND_BOOT phase with an error during BOOT operation"

and thats the log,

[scarlet pasture]

are you on a laptop or desktop?

[viscid holly]

laptop

[scarlet pasture]

what brand

[viscid holly]

a local company, monster

[scarlet pasture]

oh the turkish laptop?

[viscid holly]

when i asked ai what i should do, it told me a few steps, but most of them didnt even exist at all

[scarlet pasture]

dont ask AI for stuff like this

you might have to get in contact w their customer support bc there mightve been smth that corrupted in ur system

did you recently update your OS?

before you rolled back to your current version ^

[viscid holly]

no, only after this problem occured

[scarlet pasture]

lets retrace back. before this started, what were you doing on your laptop?

[viscid holly]

the only thing that could cause this problem was the gpu driver update i did yesterday, and most probably it wasnt related with it

[scarlet pasture]

what issues have you specifically found after updating?

[viscid holly]

this started when i opened my laptop this morning, before that i was just chilling around on my laptop yesterday

[viscid holly]

nothing, there was nothing wrong before and after gpu driver update, at first i also thought that maybe some driver problem causes this, then i reinstalled it properly and nothing changed

[scarlet pasture]

i mean like, what issues did you find that were suddenly gone / not working

have you tried basic troubleshooting like force shut down?

as silly as that sounds

[viscid holly]

most of the file explorer features

[viscid holly]

i must have tried all of them

[scarlet pasture]

you've done a SFC scan too?

[viscid holly]

there are no icons on any app, task manager and control panel is not opening, but fortunately i can open files and apps

[viscid holly]

yes yes

[scarlet pasture]

what did the scan say?

[viscid holly]

nothing, by sfc scan you mean that right "sfc /scannow and dism /online /cleanup-image /restorehealth"

[scarlet pasture]

just the first one

[viscid holly]

i should go now, but yes i did both of them and result was nothing

[scarlet pasture]

contact monster customer support, it seems to be a special case of error. the best thing i could think of is reimaging your entire system

[viscid holly]

yeah, it looks like that's how it's going to be, reinstalling system. Thank you so much for your help, out of the seven different servers, this was the only one that tried to actually help me, i really appreciate it