Keep Getting a Crash | Burgee Media | Page 1

long depot Apr 21, 2025, 11:05 PM

#

I keep get a crash in Port Azure map only

ocean dirge Apr 21, 2025, 11:14 PM

#

can you send me your player.log file

#

i need it after you next crash if possible

#

or if your last session crashed, i can take playerprev

long depot Apr 21, 2025, 11:19 PM

#

how do i find it

ocean dirge Apr 21, 2025, 11:21 PM

#

c:\users\username\appdata\locallow\burgeemedia\erenshor

long depot Apr 21, 2025, 11:24 PM

#

let me recreate the crash 1 sec

#

📎 Player.log

ocean dirge Apr 21, 2025, 11:55 PM

#

Thank you

#

it references a crash.dmp, can you DM me this file? It may have system info in it for your PC

A crash has been intercepted by the crash handler. For call stack and other details, see the latest crash report generated in:

C:/Users/kamij/AppData/Local/Temp/Burgee Media/Erenshor/Crashes

long depot Apr 22, 2025, 12:11 AM

#

📎 crash.dmp

#

📎 Player.log

ocean dirge Apr 22, 2025, 12:13 AM

#

is it every time you go to azure?

#

try verifying game files, there's a reported DLL mismatch in your crash dump

long depot Apr 22, 2025, 12:23 AM

#

yeah its only in azure

#

i tried verifying files already

#

idk

ocean dirge Apr 22, 2025, 12:41 AM

#

Can I talk you into a full reinstall?

#

Crash dump says it's not a script error it's a file error

#

Is it every time in azure btw?

#

Upon zoning in or while hanging out?

#

Also is it just this past patch or has it been ongoing?

long depot Apr 22, 2025, 12:45 AM

#

i can try to reinstall

#

it happens as i get closer to the town usually

#

isntead of zoning in

ocean dirge Apr 22, 2025, 12:53 AM

#

Gotcha, reinstall didn't work?

long depot Apr 22, 2025, 12:58 AM

#

still crashing

#

it ran for about 3 minutes in the zone then crashed

ocean dirge Apr 22, 2025, 1:05 AM

#

Has it always done that or is this new

long depot Apr 22, 2025, 1:09 AM

#

i ran around like 1 night for 10 mins logged out then since then if i goto that map it crashes

#

no where else which is weird

ocean dirge Apr 22, 2025, 1:22 AM

#

Ok, avoid the area for now if you can. ||rippers keep|| offers most of the same amenities if you need stuff and I'll see if azure has any errors going on

ebon hazel May 1, 2025, 1:14 PM

#

I have the same problem as Kami. Game crashes since about 22 April, which is when I reached Port Azure. The game ran perfectly until then. Now the game just closes (doesn't hang, stutter or anything -- just ends) after 20-40 seconds in PA.

#

📎 Player.log

ocean dirge May 1, 2025, 1:30 PM

#

Noted, I am going to update the beta branch tonight or tomorrow with an experimental build to see if it fixes things for you

ocean dirge May 1, 2025, 1:31 PM

#

ebon hazel I have the same problem as Kami. Game crashes since about 22 April, which is whe...

The log you attached contains an actual game quit, that one wasn't associated with a crash (it resets the log each play session)

#

No need to resend, I want to try something later on

ebon hazel May 1, 2025, 1:41 PM

#

Roger, thanks.

ocean dirge May 3, 2025, 4:45 AM

#

@ebon hazel @long depot - I'm updating the beta branch in a moment with changes in Port Azure. That zone was using a higher power optimization tool compared to other zones. It's the only zone that used it (and the only zone you crashed in) so I've removed it, if you want to see if your issue is fixed

ocean dirge May 3, 2025, 5:17 AM

#

how to switch to beta: right click on erenshor in library, go to properties

ebon hazel May 3, 2025, 5:40 AM

#

Thanks! But I don't seem to have beta access.

ocean dirge May 3, 2025, 11:11 AM

#

ebon hazel Thanks! But I don't seem to have beta access.

That top right dropdown

#

Oh weird

#

Oh that's enshrouded lol

ebon hazel May 3, 2025, 12:36 PM

#

Oh, for the love of ...

#

Anyway, looks good!

ocean dirge May 3, 2025, 1:36 PM

#

not crashing?

ebon hazel May 3, 2025, 1:57 PM

#

Works perfectly!

ocean dirge May 3, 2025, 2:18 PM

#

cool, pushed that change to live

inner egret May 6, 2025, 1:25 AM

#

That update gave me this issue now @ocean dirge. Same situation, Azure Map. Any characters that were logged off there prior to the update, can't be loaded. Trying to zone another character from Vitheo's Watch to Faerie's Brake also crashed. Reinstall is started right now and I will update you on the outcome, just let me know if you need logs.

#

full reinstall seems to have fixed it, odd about exactly it was since it affected more than just azure.

ocean dirge May 6, 2025, 1:36 AM

#

steam can goof up a file sometimes during a patch, usually verifying files will catch and fix it

#Keep Getting a Crash