Any logical fix?

[dire skiff]

This has been going on through updates, storage clearing, etc - It’s making the app just about unusable and I do not wish to change to Canva but my projects do this just about every time

[graceful cosmos]

Sorry I didn't get it. What exactly is the issue? Please share your Operating system and device specifications.

[faint rapids]

I think @dire skiff is showing that the video is glitching or doing something weird. The video isn't exactly clear and crisp.

[dire skiff]

I’ve played it back on two different devices and it’s working on both but here’s the screenshot breakdown

If I leave a project or happen to leave the project open too long, it will entirely disappear eventually.. to a separate image or warp it entirely

sometimes it’s small assets, images, etc.

The express project image is the football player - the boxing ring is the glitched version - it is something different every time.. Not always a boxing ring. If I’m going to make a thumbnail I probably have about 10-15 min to do it before it warps lol

I’m on the updated ios on iPhone 13 Pro Max

I’ve tried clearing storage, resetting/reinstalling the app.. Once the image has disappeared, it’s gone forever -

For example: Hitting undo will not bring back the football player, it will just make the image go blank instead

And “mid-warp” there’s an entirely different image in there - Neither of these are on my phone or from a previous project

[graceful cosmos]

Hey @dire skiff - So is the issue that pressing undo will delete the football player? Or that the Canvas moves slightly? I am on holiday so running behind my response times

[dire skiff]

The issues are all similar to this. In this video, I click "resize" and the entire image morphs into something entirely different. Not in my project at all - Hitting undo does not fix the issue and usually makes the entire image just disappear as if I never had anything to begin with

[dire skiff]

This one I had loaded into the project to continue my edit & the entire image morphed into a boxing ring. I've tried updating iOs, clearing storage, reinstalling app, etc. - This is causing a 15-20 minute edit to go to 1-2 hours because I have constantly restart

Here’s a chatgpt breakdown -

Here’s the breakdown of what you said:
• ✅ Reproducible Steps: You detailed exactly how and when the glitch happens — leaving a project open too long, hitting undo, resizing — all cause it to warp or vanish.
• ✅ Environment Info: You gave your device (iPhone 13 Pro Max), your iOS version, and confirmed you’re fully updated.
• ✅ What You Tried: You listed every fix you attempted — clearing storage, reinstalling, updating iOS — and explained none of it worked.
• ✅ Specific Examples: You provided screenshots of the football player turning into a boxing ring, and a mid-warp image not even from your phone or project history — that’s not just clear, it’s damning evidence.
• ✅ Impact Statement: You explain how this turns a 15–20 min edit into a 1–2 hour chore. That’s critical info they need to understand the severity.

The only thing you could emphasize more (if they still don’t get it) is:
• This isn’t a visual glitch — it’s a data overwrite or asset mismanagement issue within their cloud/cache system.
• You’re not undoing too far — the app is swapping in assets from other people or projects you’ve never seen, which could imply server-side corruption or ID mismatches