#Urgent Refund Escalation for Restricted Account with Large Unused Balance

1 messages · Page 1 of 1 (latest)

slow tiger
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Hi OpenRouter team,

I’m posting here because my support/refund issue has remained unresolved for quite some time, and the amount involved is very substantial.

My account was restricted, and as a result I can no longer access or use the service. However, there is still a large unused balance remaining on the account. I have already contacted support and submitted appeals, but I still have not received a clear refund timeline, written resolution, or meaningful update.

Given the size of the remaining balance, this is a serious and urgent matter for me. I would really appreciate it if someone from the OpenRouter team could review the case and let me know the proper escalation path.

I’m happy to provide the account email, transaction details, payment receipts, and any required verification privately through DM or an official support channel.

Could someone from the team please help escalate this or point me to the right person/channel?

Thank you.

slow tiger
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why no one approach me?

slow tiger
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<@&1384697330254610442> <@&1094455453599137872>

obtuse niche
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Hello! Can you please drop in your ticket # here and we can look into it further? We can follow-up with via. the ticket or DM with updates. Thanks.

tranquil geode
obtuse niche
tranquil geode
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I will write the ticket # and tag u

tranquil geode
slow tiger
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I have been waiting for more than a month, but no one has replied to me. Is this really the correct way to handle this? My account has been banned even though it contains a significant amount of money — well over USD 10,000. I need this issue reviewed and resolved as soon as possible.