Credits not being added to my account

[dry quest]

I bought 10 credits then it said he purchase was successful but then I checked my credits and nothing were there. So I bought another 10 credits and it was a successful purchase to but I still don't have the 20 credits that I bought on my account

[hasty cloud]

I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

If your credits haven't appeared after a successful purchase, the docs state:

• "If you paid using Stripe, sometimes there is an issue with the Stripe integration and credits can get delayed in showing up on your account. Please allow up to one hour."
• "If your credits still have not appeared after an hour, check to confirm you have not been charged and that you do not have a stripe receipt email. If you do not have a receipt email or have not been charged, your card may have been declined."
• "If you have been charged and still do not have credits, please reach out to us via email at [email protected] with details of the purchase."
• "If you paid using crypto, please reach out to us via email at [email protected] and we will look into it."
  OpenRouter FAQ

Please email [email protected] with your purchase details for further assistance. Billing issues are not handled on Discord.

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[timber pine]

Check if the bank is blocking the transaction

!mute

[hasty cloud]

🔇 Thread muted. The bot will no longer respond here.

[dry quest]

The transaction went through and everything. I even verified it. But I still didn't get any credits

[timber pine]

did you see money taken away from your account?

[dry quest]

Yes I'm pretty sure money has been taken. A few months ago I bought credits with a different card so maybe it's just the card I'm using?

[timber pine]

Can you check and confirm that money has been taken?

[dry quest]

I've just checked and no money has been taken, but when I bought the credits I had to verify to purchase it and still got the thing that said the transaction was successful.

[timber pine]

The bank is blocking the transaction