Automatically charge problem

[twilit hull]

It automatically added credit charges to my credit card multiple times within just a few minutes, and it’s still continuing (until it reached the card’s limit).

[graceful crater]

I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

For urgent billing issues like repeated or unexpected credit card charges, please immediately contact the mods through the Discord server for direct assistance. I recommend you also email [email protected] with the details of the charges and your account information.

OpenRouter's Terms state: "You may terminate your account at any time by contacting customer service at [email protected]. If you terminate your account, you remain obligated to pay all outstanding fees, if any, incurred prior to termination relating to your use of the Service." Refunds for remaining credits (except if you violated terms) are processed within 30 days of account termination. However, for ongoing charge issues, direct support action is required OpenRouter Terms.

For general privacy and billing data rights, including deletion or correction, you can also contact [email protected] OpenRouter Privacy.

For immediate assistance, reach out to the mods in this Discord server.

-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding.

[grizzled wadi]

you can refund the charges on the credit's page

[twilit hull]

So, it’s a bug? Did your team solve this?

[grizzled wadi]

I'm not apart of the OpenRouter team