#Payment issues

4 messages · Page 1 of 1 (latest)

vast timber
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I am writing from my personal discord as it was impossible to create a company discord account.

I have tried to add $100 to my account using the company credit card, the payment ended with a message that the credits will appear when the payment is done.

At the end of the payment you normally confirm the payment using a third party app, but that didn't happen, and I haven't received any mail or indication that the payment succeeded.

I am not sure how long I should wait before trying again, because I don't want to get billed twice.

I haven't added any info because it seems like this is a public forum.

/haudyr

coral patioBOT
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I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.

For your payment issue:

  • "If you paid using Stripe, sometimes there is an issue with the Stripe integration and credits can get delayed in showing up on your account. Please allow up to one hour. If your credits still have not appeared after an hour, contact us on Discord and we will look into it."
  • "If you paid using crypto, please reach out to us on Discord and we will look into it."
  • "Refunds for unused Credits may be requested within twenty-four (24) hours from the time the transaction was processed. To request a refund within the eligible period, you must email OpenRouter at [email protected]."
    — all quoted from the OpenRouter FAQ.

Recommendations:

  1. Wait up to 1 hour to see if the credits appear.
  2. If nothing changes, contact the mods privately through Discord (DM or #help forum) rather than sharing account info here.
  3. If you are charged twice in error, you can request a refund for unused credits by emailing [email protected] within 24 hours.

For privacy, avoid sharing sensitive details in public channels. For urgent or sensitive payment problems, reach out to the mods directly through Discord for the fastest support.

-# This is an automated response powered by Answer HQ. Use !mute to stop the bot from responding.

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celest kernel
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It 100% has to be an issue with the browser or the bank