I have made a payment and there is credits in my account but still I am getting this error when using API. Do I need to recreate the API keys?
#This request requires more credits, or fewer max_toke
stiff surge
grim gateBOT
I'm an AI assistant - my answers may be incorrect and I cannot see screenshots. Please verify information with the OpenRouter docs.
You do not need to recreate your API keys if you have credits in your account. If you are seeing a "This request requires more credits, or fewer max_tokens" error, it usually means the specific request exceeds your available credit or token limits, not that your API keys are invalid.
To troubleshoot:
- Confirm your actual credit balance using the Activity page or the credits API (“The [Activity page] allows users to view their historic usage ... We also provide a credits api that has live information about the balance and remaining credits for the account.”) OpenRouter FAQ
- Double-check the model and request parameters (especially max_tokens) to ensure they fit within your current credit balance.
- If you recently topped up credits, note that “If you paid using Stripe, sometimes there is an issue with the Stripe integration and credits can get delayed in showing up on your account. Please allow up to one hour. If your credits still have not appeared after an hour, contact us on Discord and we will look into it.” OpenRouter FAQ
If you’ve confirmed credits are available and still get this error, contact mods through the Discord server for further assistance.
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stiff surge
I dont see the credits with the credit api. However I have made a payment
grim gateBOT
If you've made a payment but don't see credits reflected when checking with the credits API, there may be a delay in crediting your account. According to the documentation:
"If you paid using Stripe, sometimes there is an issue with the Stripe integration and credits can get delayed in showing up on your account. Please allow up to one hour. If your credits still have not appeared after an hour, contact us on Discord and we will look into it. If you paid using crypto, please reach out to us on Discord and we will look into it." OpenRouter FAQ
If it's been more than an hour since your payment and you still don't see your credits, contact mods through the Discord server for support.
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stiff surge
it more than 1 hour
grim gateBOT
Bot has reached the maximum number of messages for this thread.
stiff surge
can you raise this to human
royal gull
I have made a payment and there is credits in my account but still I am getting ...
That means you could potentially use more tokens than you could pay for
You'll need to deposit extra credits
stiff surge
@royal gull - But on the dashboard as well, I dont see the credits. I can see some -0.17
and I paid 10$, which I think can not be consumed in one request for gpt-5
royal gull
<@705244213414985758> - But on the dashboard as well, I dont see the credits. I ...
That means you spent more than you deposited
royal gull
and I paid 10$, which I think can not be consumed in one request for gpt-5
Maybe you used other models. Can you send a screenshot of your activity page?
stiff surge
Maybe you used other models. Can you send a screenshot of your activity page?
Also see the credits page, it does not show the transaction
I have hardly made any requests to use any credit
royal gull
Also see the credits page, it does not show the transaction
That means the payment didn't go through
Was money taken from your bank account?
royal gull
@young shore money was taken, a recipe was made but the transaction doesn't show on the account
stiff surge
@young shore - I hope you will look into this. I want to try gpt-5 and thus need to have some credits in my account.. Hope you will understand.
young shore
it’s likely you made the purchase on a different account
that purchase was made on an organization account
switch to it in the top right account dropdown
@stiff surge
stiff surge
could be possible, I was trying to create a organization but then deleted it. So, now I dont see it any more :(. Anything you can do to help. I guess it is my mistake but I did not know
young shore
i checked the credits, they were purchased in an organization account
i can’t verify things now as i’m away from my desk
stiff surge
Ok, once you are back, could you please check this for me. Really appreciate the help. Will it help if I create a organization again with same name, I guess no.
stiff surge
@young shore - Did you get a chance to check this?
stiff surge
@young shore - I am stuck because of this, did you check this?
stiff surge
@young shore - Please help
young shore
hello @stiff surge sorry for the delay. I can confirm the credits where purchased on the organization account, it is deleted
@stiff surge I am refunding the purchase to your payment method
please make another pruchase
stiff surge
Thanks. I will do that.
Really appreciate the help and sorry for nagging, all because of gpt-5
🙂
young shore
don't worry about pinging me, sorry for the delay!
stiff surge
no problem
stiff surge
@young shore - I think the refund is showing in main account. I dont have any organizations now. and I am getting a low balance notification althought I added $10 2 days back.
young shore
did you also email us? another support agent might have given you a different refund.. i will check
stiff surge
yes, but I thought that was you
since I had sent that mail before I pinged you here.
stiff surge
@young shore - did you confirm?