Its my first time buying credits and I have the funds on my card yet it says its processing? I waited over an hour but its not working. The money hasnt been taken out of my account or anything but yeah...Im loss, my bank isnt denying it?
#Cant buy credits
valid dove
ripe hornetBOT
If your credit purchase is stuck on "processing" for over an hour and the money hasn’t been deducted from your account, it could be a delay in payment processing. Sometimes Stripe integration delays credit updates by up to one hour. If it’s still not showing after this, please reach out to the OpenRouter support team via the Discord #help channel for assistance, as they can investigate the issue directly OpenRouter FAQ.
Have you set up auto top-up or are you purchasing credits manually?
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valid dove
If your credit purchase is stuck on "processing" for over an hour and the money ...
Manually, one time payment. its been 2 hours now
ripe hornetBOT
Since it has been over two hours and your credits still haven't appeared, this might be an issue with the payment processing. Please contact the OpenRouter support team on Discord in the #help channel so they can investigate this delay for you OpenRouter FAQ.
Are you planning to use the credits mainly for API calls or the chatroom?
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valid dove
Since it has been over two hours and your credits still haven't appeared, this m...
Yes
ripe hornetBOT
Bot has reached the maximum number of messages for this thread.
ocean bane
i got the same problem with a visa prepaid card
vale basin
Apparently they said that visa prepaid are blocked for fraud and that u have to use another payment method
ocean bane
hey guys, quick tip that worked for me: pay with amazon and add the prepaid visa card in your amazon account - worked like a charm 💪
vale basin
Ty bro it helped 🙏