500 when trying to buy credits with card | OpenRouter | Page 1

eager ruin Apr 17, 2025, 3:56 PM

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I'm getting a 500 when trying to buy credits with a card, nothing in the request that could help identify what's going on :/

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I tried the checkout but I can only buy 5$ by 5$ instead of 50$ like I wanted to

eager ruin Apr 17, 2025, 4:14 PM

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@eager spear

eager spear Apr 17, 2025, 4:23 PM

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hmm thanks for flagging - what happens when you try to buy more than 5? can you share screenshots of what happens / what that process looks like @eager ruin ?

eager ruin Apr 17, 2025, 4:24 PM

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this is all I get when I try to buy credits with any cards

Screenshot_2025-04-17_at_12.23.53_PM.png

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and when I try to use checkout, the price is fixed at 5$

eager spear Apr 17, 2025, 4:27 PM

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eager ruin and when I try to use checkout, the price is fixed at 5$

oh hm, even if you put the amount at 50 and then click use checkout, it defaults to $5?

eager ruin Apr 17, 2025, 4:27 PM

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yes

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ideally i'd like to use the payment itself, not go through checkout

eager spear Apr 17, 2025, 4:29 PM

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Wait @eager ruin can you click / see change amount here?

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eager ruin Apr 17, 2025, 4:35 PM

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woops, didn't see it

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but the 500 is still a pb : I cannot use the company card because of this

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also when trying to download a receipt:

Screenshot_2025-04-17_at_12.37.32_PM.png

eager spear Apr 17, 2025, 4:38 PM

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gotcha - can you email me at [email protected] so I can investigate? please include the account email address. It may take me about 24 hours or so to reply as I have a backlog of inbounds to get through

eager ruin Apr 17, 2025, 4:40 PM

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I just did

#500 when trying to buy credits with card