#Missinng Credits after top-up

13 messages · Page 1 of 1 (latest)

scenic patio
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Hi Toven, @limpid burrow
I just topped up $30 on OpenRouter, but the credits haven’t appeared in my account yet.

Here are the details:

  • Email/account: [email protected]
  • Payment method: MasterCard
  • Time of payment: 10:49 AM (local time)
  • Reference ID: 2025041710494223005930604
  • Channel: Electronic Channels / e-Channels

I haven’t received any confirmation email either.

Could you please help me check the status of the transaction?

Thank you so much in advance!
@limpid burrow

potent mango
limpid burrow
limpid burrow
scenic patio
limpid burrow
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I'll be able to assist shortly - have some other urgent tasks I've needed to resolve today

scenic patio
scenic patio
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@limpid burrow I'm waiting.

limpid burrow
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My apologies

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I am looking right now