Credits disappeared from account.

[fickle cradle]

I topped up account in september with $5 and used like 40cents, and today logged in into account and it has 0 credits, no activity or credits purchase history

[harsh sentinel]

This may be a rare cache/visibility bug. Try using a cheap but paid model and see if it works, then the credits are still there, if you do not get an error. This will fix itself after a while (< 1 hour I think)

Or you may have logged in the wrong account, but you should be able to verify this via activity and payment history in your account.

[fickle cradle]

its the right account because, old chat is there which cost me 40cents i tried o1

[harsh sentinel]

Well try a cheap model and see if it works.

[fickle cradle]

which ones are cheap? can i just use o1? i need some reasoning power

[harsh sentinel]

Just send "hello" to e.g. Haiku from Anthropic, should cost a fraction of a cent to test

o1 will cost a thousand or more times more.

[fickle cradle]

error out of credits

[modern kelp]

chat is tied to your browser, not your signed in account

[harsh sentinel]

What?

[fickle cradle]

what kind of magic is this?

[modern kelp]

I meant when they said it's the right account just because they can see their old chats

[harsh sentinel]

Right, you see the chats from other accounts in the browser.

[harsh sentinel]

That is just lazy coding 🙂

[modern kelp]

unless you've checked the account's activity as well

[fickle cradle]

u guys real people or bots?

[harsh sentinel]

Let me check my programming...

[modern kelp]

if you don't see your o1 request in https://openrouter.ai/activity, then you're signed into the wrong account

[fickle cradle]

i dont have any other accounts to begin with

so where can i get openrouter support? or such thing does not exist?

[harsh sentinel]

You should see your payment history including buying the $5 credits here -> https://openrouter.ai/credits
Can you please make a screentshot of that page and share it here?

[fickle cradle]

there is no activity, but seriously there is no official help besides you two?

[harsh sentinel]

If there is no activity on the credits page then you are logged in the wrong account.

[fickle cradle]

i have only one account

[harsh sentinel]

Well, I see my payment history from over a year ago on my credits page, these do not disappear.

[fickle cradle]

yes but mine disappear, so where I could get help regarding that issue?

or i didnt read terms and conditions where it says credits not used in 3 months dissapear

with all account activity

and there is no help

[harsh sentinel]

Officially the credits are only valid for one year, but this is not enforced currently.

[fickle cradle]

but where and how i can contact someone from openrouter to help with this issue?