error 401

[cunning meteor]

cannot do anything on the website, just keep getting error 401 for any action

[marsh tulip]

hi, can you give us a screenshot?

[cunning meteor]

chatting or doing anything results in this error, constantly

[cunning meteor]

@marsh tulip it does not look like I can delete my user either, I am simply unable to access anything related to myself, if it helps I logged in with google, is there any way I could delete my account and start over? Nothing really seems to be working here

[safe needle]

What happens if you logout/login or use if different browser or device?

[cunning meteor]

broken in both cases

cannot even set a password or add an api key

it's as if i exist on the frontend but not on the backend

[safe needle]

Hmm, strange. @marsh tulip Just for the record, I have seen mentioning "User not found" errors several times around here.

[cunning meteor]

i would be happy if i could just delete my user and start over, maybe with another email it might work

[safe needle]

You should be able to create a new account, but you can't reuse your email address, not even if your account gets deleted.

[cunning meteor]

that's fine, who do i send my email address to for the purposes of deletion?

[safe needle]

In doubt -> [email protected]

[cunning meteor]

I sent an email

[marsh tulip]

are you using nous hermes 3 model?

or a different model.

[cunning meteor]

tried a few models, couldn't get any to work, cannot access account settings, nothing

[marsh tulip]

is it still not working? we've fixed some other issue.

[cunning meteor]

no, still happening

I'm waiting on support to have the account deleted

[cunning meteor]

i am still experiencing the same issue

[cunning meteor]

@ember bluff I think I know what happened, is anyone from the team able to help?

[ember bluff]

yea whats up? did you delete the account in your settings page & start with a new email?

(catching up on the thread now)

[cunning meteor]

no, my account is still in limbo

apparently if you don't set a password the account becomes completely unusable

could it be deleted so I could start over?

[ember bluff]

did you click the deletion in your settings page already? or haven't been able to get to that page?

[cunning meteor]

i cannot get to anything that requires authentication, the thing loads forever

no api keys creation, no manage account, no chat

[ember bluff]

you'll need to start with a new email regardless, so you can go ahead with that now if you want

[cunning meteor]

that's fair, I'd just like this one deleted to avoid issues, may I dm you the address?

[ember bluff]

even if we "delete" the account, we dont support re-creating one with the same email unfortunately (cc @lapis zenith has more context on why we havent yet, think its just been low priority)

i see your email in the support inbox now, so i'll take a look at your acct details

[cunning meteor]

thanks, I wanted it deleted because when I'm logged on I get spammed with errors and I didn't want to be running up a bill when I just wanted to try free models

[cunning meteor]

@ember bluff could you confirm there are no charges to the account so I can sign out and ignore it for now?

I can't check activity logs or anything

[ember bluff]

yeah there's no activty since march on that account -- so you're good to signout/ignore & start with a new email

(might be able to use same email with a +secondary or another suffix after the +.. but i havent tried that yet to confirm that our login system treats it as unique)

[cunning meteor]

thanks for your assistance