bronze parrot
Hi there @celest hedge, thanks for reporting this! I'd like to ask a few questions in regards to this behavior:
Thanks!
celest hedge
It occurs on both web and app version, i tried signing out and in as well
hard thorn
This is happening to me as well, and I’m in the US on a personal Gemini Ultra account
I’m also the family manager for our family and the rest of the members in our group has access to Personal Intelligence, but I do not
celest hedge
Any updates?
river quest
Hi @hard thorn and @celest hedge can you confirm that your language is set to English? I've shared this with the team. We appreciate your feedback.
hard thorn
Yes, language is set to English
celest hedge
Confirmed it's English
hard thorn
@river quest any updates by chance? Part of the reason for upgrading to Ultra was that I thought I’d be able to get access to Personal Intelligence. It’s been pretty frustrating to still not have access
river quest
Hi @hard thorn @celest hedge I've reported this to the team, but I haven't received an update from them yet. Because the Discord is mainly focused on bug reports, I don't have access to account/subscription based support. I recommend contacting Google One support: https://one.google.com/u/1/. Click the Question mark in the upper right hand corner then Contact Us.
They can investigate why the feature isn't appearing for your specific accounts. I'll still follow this issue closely and report back if I hear anything else.
hard thorn
Ok, thank you for the update
hard thorn
I actually already filled out a report and contacted support through the link you provided but they weren’t able to help 🙁
Is there a specific support email or contact for Gemini Ultra plans?
river quest
@hard thorn I know it's frustrating that the initial contact with support didn't provide a resolution. My suggestion would be to keep following up on that same G1 Support ticket, as they are the best channel for investigating account-specific issues. Like I said above, I'll keep following this issue closely. 
hard thorn
@celest hedge curious if you ever got access to personal intelligence? I still do not have access unfortunately
celest hedge
No I gave up
hard thorn
@river quest any updates for our situations since Personal Intelligence is now available for all free users as well? When will we get access as paid Pro and Ultra members?
hard thorn
@celest hedge was finally able to get Personal Intelligence! Go here to see if your country is the US. For some reason mine wasn’t the US and once I filled out the form and got it changed back to the US, Personal Intelligence showed up:
celest hedge
<@1375704420922298459> was finally able to get Personal Intelligence! Go here to...
How long does it take?
hard thorn
How long does it take?
Took Google a few hours to update my location after submitting the form
celest hedge
@hard thorn hey mine FINALLY updated and works and show up now how do I close this thread?
hard thorn
Glad it’s working! Not sure though how to delete this thread. I think @river quest can do it