oak vortex
When I attempt to verify my status with SheerID, I receive the message:
“Verification limit exceeded. We're glad you're enthusiastic, but it looks like you've already redeemed or attempted to redeem this offer.”
I have not successfully redeemed the offer, and my account is still only on the 14-day free trial. I waited a full week to see if the process would reset, but I continue to receive the same error message when attempting to verify.
Any way to resolve this issue?
formal patio
Hey there,
Appears that Cursor is flagging your account as having already attempted redemption even while it wasn't redeemed. Contact Cursor Support directly with your email and trial details — they can manually reset your SheerID attempt counter at: [email protected]
oak vortex
Hey there,
Appears that `Cursor` is flagging your account as having already att...
Hi, I've sent two emails in the past week to the email address you provided. Unfortunately, I keep getting the same automated response back from their AI Support Assistant saying:
"In order to support your Student discount request you must write in from the student email you are trying to verify. This email must be a '.edu' address. Please send a new request from that email to receive support."
This is the response despite me explaining that other students in my university have received the trial with the .ca domain
Any idea on what I should do to be able to directly talk to cursor support?
oak vortex
@formal patio apologies for the ping, just making sure you’d be able to see the message in case the thread was buried
formal patio
Hi, I've sent two emails in the past week to the email address you provided. Unf...
Hey there, thanks for the ping not a big deal if users ping thanks for keeping me updated there’s lot to catch up on! ¿Have you tried reaching with the .edu mail?
oak vortex
Hey there, thanks for the ping not a big deal if users ping thanks for keeping m...
Oh I see I haven't given enough context. I go to UofT and our domain is @mail.utoronto.ca so I actually don't have a .edu mail. However, it was announced that Cursor was taking non .edu emails and I've seen people (friends) use the UofT domain to receive the free trial. I think I just had a problem with my verification and I sent in too many requests with my id after it came back as failed so I currently can't send any more. Not sure if or how I can revert this
left hearth
@formal patio ^