#help

1 messages · Page 1 of 1 (latest)

final heron
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Whenever I try start up the game i get a 'known driver issue' popup with an option to update my drivers and I click 'okay' it brings me to the lenovo drivers update page and It says all my drivers are up to date. and when I press cancel the game crashes anyways.

final heron
harsh torrent
final heron
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520*

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yeah

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it is

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i think

harsh torrent
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ye

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Ok first

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it's an integrated graphic card from a laptop

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but

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could you send me the exact pop up you get

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when you start the game?

final heron
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ok

final heron
harsh torrent
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try again @final heron ?

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you should be able to send a screenshot now

final heron
harsh torrent
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can you open that page and send me the link?

final heron
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@harsh torrent

harsh torrent
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From this page you should be able to download "Intel® 6th-10th Gen Processor Graphics - Windows*"

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which corresponds to version "31.0.101.2115"

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which is above recommended version

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your driver for your GPU is outdated causing the issue

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this should hopefully solve that issue.

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this is a direct link in case you are having trouble finding it.

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@gusty lava

final heron
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thank you

harsh torrent
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Once you have installed this and restarted your computer, try again and let me know if it works.

final heron
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alright

final heron
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maybe i just need a new computer

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@harsh torrent

harsh torrent
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I'll look into it

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check the following links

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FIXED - intel graphic driver error | Your system has a driver that is locked to manufacturer specifications

Error occured when trying to update intel graphic driver in windows 10 / windows 11

Issues addressed in this tutorial :

  • intel graphic driver not working
  • Your system has a driver that is locked to manufacturer specifications
  • intel ...
▶ Play video
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I can't verify or promise anything linked in those videos will work or won't cause issues

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please use your best judgement

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tldr:

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-make sure windows is updated
-try to install the driver offline
-(optional uninstalled previous driver then try the new driver offline)