📱┃bugs-android

[bronze pelican]

@sterile gulch Thank you

[sterile gulch]

@tired spear Account related issues go to #ticket-help, this channel is intended for bugs related to the Android app. If the posts in this channel are about account issues then yes they are removed to avoid clutter so the Android app issues can be surfaced.

If you have account issues you are advised to post them in your thread in #ticket-help not here. Thank you for your understanding. Additional instructions to make the process clearer are also in that channel.

[topaz hornet]

I agree, however swiping down from the top on the home page screen works too

Tapping on the same tab would also be a good method to refresh

[oak pike]

Android suno app consistently crashes when playing my songs even when clearing data and catch happens when skimming through my songs or listen to 1 or 2 songs phone is samgsung galaxy s23 utlra I even tryed reinstalling and restarting phone

[silk tendon]

J'avais 1400 credits ce matin, je me retrouve à 40. Ou sont les 1360 manquant, pour lesquels j'ai, je le rappelle, payer.

Toute réponse autre que "c'est un bug" entrainera un retrait immédiat de toutes mes musiques et une demande de remboursement, une mention 1 étoile sur play store ainsi que toute une campagne de publicité "personelle" pour Suno.
Et le meilleur ? Cette campagne de publicité elle est totalement gratuite pour le coup Suno aura aucun compte à me rendre je le ferais avec un plaisir et une délectation non dissimulé à l'encontre d'un système de vautour dissimulé.
On se demande pourquoi tout le monde se barre chez Udio et Donna.
On récolte ce que l'on sème.
Et quand on sème de la merde, faut pas s'étonner de l'odeur ensuite.

[bronze pelican]

I posted three days ago on #ticket-help but no response

[north hinge]

Q: When I log in with my phone number, why does it create a new account?

A: This can happen when the phone number format you enter doesn’t exactly match the format you used when you first signed up. The most common difference is whether there is or isn’t a 0 right after the country code.

If you log in and land on a brand new account, please try this:
• Log out
• Log back in and reattempt your number in the opposite format (add the 0 if you didn’t use it, or remove it if you did)
• Your original account should appear once the number matches the exact format used at signup

eg.
If your original signup number was [phone] but you log in as [phone], the system may treat that as a different number and create a new account. In that case, log out and try again without the 0 (or vice versa).

[bronze pelican]

Issue resolved. It was a social sync error that required a clean desktop login. Thanks!

[sterile gulch]

Is it an account issue? If so the only place to be assisted on the Discord is #ticket-help and posts about account issues outside of that area do get removed.

@silk tendon See #ticket-help

[dim eagle]

What's wrong with the Suno app? Every time I open it, all I see is a blank screen.

[green crow]

Man, The playlists on the web, are super laggy
I hope the Playlists Improvement comes
But also mobile we can have more than least songs we max have
On playlists

[steel dagger]

Why does app bottom hot bar keep changing?

[shrewd haven]

Suno have a problem
Doesn’t upload any audio

[astral quartz]

Every upload is telling me its an existing work of art. Every one of them evem recording i created moments ago.

Why do I subscribe for pro if it only works for 10min and then locks me out to save AI bandwidth. Absolute scam

[hazy breach]

I have the same issue. Just tried something out now. If i only took the lead melody, it worked. And if i did another instrumental, it worked. I think the issue, is loops and sample packs. They cant block that out, since i use payed sample’s (drums etc) and other people can buy that aswell. So i dont understand why someone can claim copyright of that

[astral quartz]

I've isolated the main melodies and somehow thats still copyrighted

[quiet temple]

Not being refunded credits when video gen keeps failing . It says refunded but its not

Another thing to add to the list ....

[sterile gulch]

Can you exit the app completely and then reopen it comparing the credit number? Also could you try checking again after it fails and not using it for a few hours to see if the credits trickle back in? Thanks.

[quiet temple]

No worries 👍

[fiery haven]

Where is the new ui improvements u talk about the app looks and works the same as it has always done. I dont see any new ui improvements at all on android

This is all i see

Where are those ui changes. I just updated my suno app and no where in the announcement was saying if the update was regional or only for ios or whatever

Its super odd i can read a announcement and then the changes have not appeared when i updated my suno app through Play store

[brittle bolt]

Ive got the updated app and it seems I have no access to workspaces any more... The option has simply vanished along with many other options it seems 🙁

Also, bizarrely, the app disappeared of both my phones today without me uninstalling it, and now the new app is unusable. No workspaces any more, so I can't even find all the tracks I've made 🙁

[meager plume]

everything has been working normal marginally better than normal that sucks though hope you can figure it out

[fiery haven]

I have not gotten the new ui yet but that sounds terrible

[steel dagger]

No new UI

[fiery haven]

See thats what im talking about

They didnt say any platform in specific beside it was a new ui on mobile thats like a broad statement to say choose your mind like are u doing a ios roll out or android one or both. Like come on suno pr be better than this click bait type stuff

[sterile gulch]

@alpine fox Please see the #ticket-help channel for account realted issues. That is the only place on the Discord for those issues.

[alpine fox]

Thanks. I will do that.

[steel dagger]

Did the new android update drop yet @warped ibex ?

[boreal totem]

Anyone else getting this?

[topaz hornet]

Theres a hooks button thats invisible, right next to the bell icon on the feed page.

Pixel 10 Pro XL - Android 16

[steel dagger]

Yeah it’s a create hook where the notification icon is

[lilac fjord]

Hey I could use some help..
When i first downloaded the app song lyrics would be shown karaoke style, where people could follow along.. last week it changed to where it only shows the full lyrics. Even on songs the karaoke style previously worked on.. is this an android bug or is there a setting to change this somewhere?

[silk tendon]

And now you have implemented new guardrails on prompting terms like quantum physics engined prompt. You just f... My whole months of promptings. Thank you i guess ? Because now i'm giving your model Paradoxes, non-existant terms like neologism... Oh you thought your update would stop me ? Ahah. Lmao. You don't know me well i guess. I'm two-three steps ahead

[rare vale]

Hey, I need to know something. Is that normal when I check my notifications only the recent ones appear? Like, there's no history at all. Also, even though I click on the notification, it still appears like an unread one, so when I think someone liked or commented on my song, nooo, it's the same old notification I already clicked on a thousand times

[rare vale]

That's what I noticed unfortunately

[karmic mirage]

#support
Subject: PRO Account UI Bug – Missing Critical Features (Extend, Save as Video, Hook)
Hi Team, I need an engineer to look at my account @karmic mirage
My PRO interface is "crippled" compared to other users:
Missing Buttons: No Extend, no Save as Video, no Create Hook.
Status: I am on PRO with these functions missing since 20 of March
Issue: UI is stuck in a restricted "Lite" mode regardless of subscription status.
Attempted: Cache cleared, app reinstalled. It's a server-side metadata issue.
Ticket: Escalated by emails to Support. Any action taken to solve it since weeks... still no fix.
Please fix my account metadata so the standard PRO tools show up. I am a digital artist and my workflow is completely blocked.
on 3rd screen how it should look like, unfortunatelly no from mine account
Please help !

User ID: @karmic mirage

[night roost]

<@&1082792303976001547>

[tardy vapor]

Almost every time I get on suno its a different version. And now when I upload anything it tells me it was made already

[sterile gulch]

#🚀┃updates read it and submit to the form. Thanks.

[jovial viper]

Hi Support Team,

I am trying to upload an audio file on Suno AI, but the upload is failing. It keeps showing an error message: "Remove and try again".

Could you please help me fix this? Thanks!

[sterile gulch]

There is an outage currently which may be affecting uploads in general.

[tawny pollen]

Is the outage still there because this upload failing is actually driving me insane

[vestal verge]

"Hi. I am a Pro subscriber. Since the latest update, the 'Share to YouTube' feature has been restricted to a 30-second clip, removing the option to export the full-length song. This feature was a key reason for my annual subscription purchase. Is this a temporary bug or a permanent change in service? If this is a permanent removal of a paid feature, please clarify the process for compensation regarding the loss of functionality."

[tardy gorge]

is that voice bugged? Im shouting in the mic that damn phrase and it still be like: Sorry bro, your voice doesnt match your voice.....

I have to make one to unlock my got damn song i made when i was on free tier....

[sterile gulch]

@solar sphinx See #ticket-help and follow the directions there. Thanks. That is the only place on the Discord for assistance with account related issues.

[steel dagger]

The dock keeps changing

[lilac fjord]

Hey I could use some help..
When i first downloaded the app song lyrics would be shown karaoke style, where people could follow along.. last week it changed to where it only shows the full lyrics. Even on songs the karaoke style previously worked on.. is this an android bug or is there a setting to change this somewhere?

[wanton garnet]

Hello. When generating songs: The app started singing the first verse again after the song ended. Why such improvisation or is it a bug? I myself know what I want to see in the text and surprises in the text are inappropriate. Please note❤️

[winged tartan]

YOU NERFED REMIX. I should be able to type what I want remixed. Like: Same Song, fix spelling, change to more upbeat, Cinematic, upbeat
I am hugely dissappears that you removed the imput tool bar.

Suddenly it works so thank you or disregard.

[solar sphinx]

I've sent the message with ticket help. Im getting no response.

[sterile gulch]

Then you will need to wait. I do apologize. It is still the only place on the Discord that deals with account issues. Posting about it elsewhere does not help.

[untold sky]

Issue (app) When I try to upload a hook on the app, there is a cacophony of sound/music as it not plays the video's music as well as the chosen audio track, but even if you slide back the audio of both audio sources, the music still plays. It makes it impossible to use the app for that. (Pixel Android phone)

[night roost]

<@&1082792303976001547>

[sweet isle]

@karmic mirage use web you will see all features

[karmic mirage]

@sweet isle some time ago I switched on computer mode. no visible at all either. Missing buttons. Support has admitted weeks ago that my account has a mistake They did nothing. Just promices they will do it 🙁

[fiery haven]

A huge issue player says its playing but nothing gets played its like songs never load to play

At least in the android app

[fiery haven]

Still on this build pls fix your updates so i can also get the latest update. Feels weird if im excluded

[karmic mirage]

@sweet isle in my settings after attempt to report a problem I got this, such a strange text which is a proof that my account is broken on Suno's servers

[untold sky]

Issue: on Android app, trying to "pin song to profile" does nothing. (The option is there, but it no longer works; it used to work)

[uneven nova]

#🚀┃updates and complete this form. https://forms.gle/bwJyV18WM2ynYLwY6

[full fern]

any update on the add audio errors? its so annoying..why have that feature if we cant use it

[austere tiger]

Honestly I'm tempted to unsubscribe and then resubscribe when it gets fixed