#๐โsuno-school
1 messages ยท Page 144 of 1
Because as of now, the backlog for both support and billing questions is getting pretty big, from what any of us can tell, and that really makes the company look like it's not upholding its responsibility to its customers to deliver what they paid for.
As far as I can tell, the only official thing Suno has said in the last couple months is the #soundseasons contest. Otherwise, it's been silent.
Yes, it's like this
In my case, I followed a friend's invite, which clearly said "Join Suno and make 10 songs, and both you and your friend get 250 free credits". I made 10 songs, and neither of us received those credits.
NGL @polar spade you are legit creating confusion, using terms it government, bank, policy and like all If the payment went through then you should receive the service
this is getting ridiculous
I disagree. Dasvon is trying to explain the process and ask questions to figure out which part of the process might have broken down. It helps to know that in order to give you the best advice on whether you're being charged and not receiving the service, vs. if the process just plain didn't work, etc..
It's over a week @jovial dune
I realize that.
And from my perspective, if you don't get a satisfactory response in a few more days, you're well within your right to dispute the charge with your credit card company.
After seeing that, and still saying government, bank and policy is a waste
I am truly grateful to receive replies from my friends here. At least there are real people taking care of me, right? billing@suno.com Only robots are responding to me
OK. I'm glad I followed it correctly.
You have a Basic plan as if your subscription simply expired and dropped you to Basic.
But you have an actually receipt by Suno, similar to mine, showing an annual payment received for a Premier tier Annual subscription.
With this type situation, it seems no fault of anyone's but some sort of glitch that has not "flicked on the switch" to change you to Premier and get the account active and started.
Yes, that's right. I also think this is a technical bug
like the issue im having is that i have 3k credits and whenever i try to make a song it says ive used up all my credits. Anyone know how to fix this?
Additionally when i try to cancel my sub it doesnt want to
It's not a glitch in my opinion ( it's over a week ) either they are lazy or just don't care.
As long as you are paying
The reason "government" and "bank" come up in this is that different countries and different banks have different procedures to dispute charges. In the USA, you can go straight to the credit card company, and there are laws in the government that force the card companies to protect you in cases of fraud, technical errors, etc..
Those rules may be different in other countries. You may have to go through a different process to get your money back.
Basically, if you paid for something and you didn't get it, how you go about getting your money back may vary depending on where you live.
But most countries do have some laws in place that protect you as a consumer, especially in situations like this where you pay and don't get what you paid for. It applies to both deliberate and accidental situations.
@nova hinge well I wish you luck brother. Get your hard earned money back.
I haven't received a response for over a week. I have sent more than five emails and tried sending from different email accounts, but still haven't received a reply. I think it's not that no one is handling it, but that they don't want to handle it at all.
To be fair, it's also possible that they have way too many emails and not enough people to handle them.
Billing has some new staff , so I hear, and for instance, I'll mention @graceful condor had use of his OLD credits when his account renewed, after his renewal date. He used from ~April 14th~ April 16th up to today i think, but had since gotten a refund from Google. That's an unusual gift as it would usually forfeit old credits on renewal date and just put a subscription in stasis until payment is posted.
And you had a week of access as well. Until I dropped you back down to Basic.
All I can do is at least toss in this @steady kelp ping to see if a mod can mention these unusual circumstances to billing to look deeper into the accounts.
But saying that, there seems to be some huccups for sure which are different from the norm.
appreciate,I will try my best
If there's just one person there, and it takes them a week to get to someone's email because of the size of the backlog, then most of those people are going to send additional emails to follow up and complain about not getting a response. That just adds more to the pile.
It also pushes the sender to the back of the queue again with most CS systems.
@polar spade 16 April 8PM not 14april
What week access?
This is why it's important to have an actual ticketing system, where you get a new case number with your request, and you can then reply to that case and have messages accumulate there. Things are much less likely to get lost in the shuffle, and someone who's looking over that case can see the whole communication history.
@polar spade yo my account was renewed on 16 April, and I got my refund on 17 April
(A good system will also let the user see that communication history, and some will even let you see if the case has been looked at, even if no replies were sent.)
Sorry mate, so only since April 16th, and refunded recently since then in the past two days. Got it.
@nova hinge mentioned earlier that they had a week of use in the subscription but then it stopped.
Yes, the time my subscription disappeared happened to be when my annual subscription expired last year. I log in to Suno every day, and I have observed this. I don't think it's a coincidence
Yea. For instance, bank statement says my payment was requested the 14th but didn't post until the 15th and I'm just south of Suno. So it's not immediately posted even this close.
@polar spade correct that week's access too my subscription reverted to basic plan after 11-12 PM ( 3-4 hr access with my previous credit )
(I think you might have meant to reply to Suspended with that one.)
No. Just saying my bank has a good communication system , as you say, to post requested date AND posted date of a payment. I ๐ my bank. ๐
my subscription still says "Premier Pro", "Active", but no new credits coming in. I'm dead in the water today.
I am increasingly convinced that there is a big problem with the billing and subscription management technology team now
@neon panther welcome to the my credits not replenished club๐๐
I guess i'll wait a few days and then if i hear nothing, just open up a dispute with the credit card company, which I will obviously win, but those take 60 days or something to settle..
so much for making music
haha, yeah I didnt mean to join this club, but here i am
Honestly the best you'll be able to do until Suno starts taking this seriously. If they start getting a lot of dispute notices from the card companies, and/or Stripe or Link, either they will start to take it seriously, or those providers will pull their contracts, and either way, that's going to hit Suno pretty hard. It'll force them to either make changes or risk going under.
Very well could be. They tend to jump in and make it right once things are settle out and the issue discovered. So I thought it best to get as much details as I could, having seen @graceful condor just recently seeming to have a similar occurrence. And have it discussed here now that there are a couple of similar member issues.
having to wait 1-2 weeks for an email reply from the billing department is absolutely unacceptable. I assume they know this is a problem.
@graceful condor and @nova hinge . So sorry I can't do more. Where most times, a 3 day wait and a stern evil eye look at our bank or credit card company can resolve the issue and the payment posts, this time it's different than I've seen.
whoa! ok, just got a reply back from billing, wow - posting message now
Thanks for reaching out! The credits included with your subscription are replenished each month on the same date and time as your original purchase. After taking a closer look, I do see that your credits will be renewed today (the 17th) however it may be later in the day depending on the original time of purchase.
If you do not receive your credits by the end of the day, please don't hesitate to reach back out and I'd be happy to help!
Good vibes, dude.
Oh wow, that was quick. Okay, so it's hit-and-miss then.
yeah, that was a quick one. Maybe team is keeping an eye on this forum? ๐
guess we'll see if the credits show up later today. I'll report back for anyone interested.
If you wouldn't mind replying to them and asking them to check in on the system as a whole, mention that other users are reporting similar problems and have not gotten responses.
Since you actually got someone on the line, that might help kickstart this for other users needing help.
i can do that..
Yooo
It kinda makes me wonder if the email system there is mistakenly throwing emails into their spam filter.
I just mailed them for the invoice and instantly got a reply
In 3 mins ๐ค๐ป๐ค๐ป๐ญ
ok, i just messaged the billing agent with that - his name is Forrest btw
What'd they say?
This is too lucky
@neon panther yep forest L
Suspended, I'm curious as to what he said to you, since your situation is a bit different from audiogenetic's.
And hopefully Herons will get a reply too - perhaps send another email if needed.
yeah, what a pain guys, sorry you're all having to go through this
@jovial dune they send a link for stripe ( But it's not working) ๐๐
Hrm...
@jovial dune but hey atleast I got an actual reply
Yeah. Better than nothing.
I may point out that @neon panther letter seemed say that today was the renewal date? Only that credits will show later today.
@neon panther When does your renewal date show on your account? You mentioned an issue has been going for a week?
If I could receive a real reply from the Suno team, it would be a blessing from God
If they did finally get something worked out on their end, whether it's getting someone to read the emails, clearing some problem in the system that prevented it from working, etc., I imagine they have a huge backlog to work through, so they're not likely to spend a lot of time replying to each message. You might get boilerplate responses (e.g. "Talk to Stripe for payment processing errors") until they have time to look more closely.
Just to see if this helps, try sending them another email right now? Since Suspended and audio both got quick responses just now, maybe you will too.
I paid for the Premier Pro Annual Subscription w credit card on March 17th, 2025. Since I know that you lose all your credits each month (if you don't use them), i hurried last night to burn through my last 600 credits, knowing they would magically disappear today. I expected to have 10,000 credits in my account this morning, but none there. I guess what billing is saying is the time stamp from March 17th must have been later in the afternoon, so that is probably something to note, so that you know exactly when the system is supposed to issue you new credits.
That's a good idea, I'll go send it
So, problem not solved just yet, but if billing is correct - they should be showing up later today. If there is nothing there still tomorrow morning, we still have a problem obviously.
Most subscription services do that sort of processing at the start of the day (e.g. 00:00 UTC) instead of the exact time of day you started the subscription, so that does seem unintuitive. But yeah, check to see if you still haven't gotten those credits by tomorrow this time.
I'll keep you guys updated if/when i see the credits appear. I'm really curious if it'll happen.
Hi Mark,
This has been going on for me since about 8th March. @MarkB asked me to cancel my Apple Pay subscription. He was then going to set me up with a new subscription generated by SUNO, thereby restoring my ยฃ99 Pro Plan subscription. I followed @MarkB โs instructions and waited as instructed for him to contact me to say when he had set it up. Most organised services like SUNO have a ticket based support system. Either they are arenโt organised or overwhelmed by numbers or under capitalised/ funded. Itโs an appalling back office support system; hearing of so many members frustrated and out of pocket. I want to go to my credit card company to get a refund. The only thing stopping me is some of the songs I have made on this platform and the possibility of producing more. Le me know if you get result and vice versa. ๐
Please do. ๐ Looking forward to seeing the resolution.
Ahhh... yea. That's a normal routine and expectation. So you're good to go.
As i mentioned to others earlier, I get receipts and credits at different times of the day from as early as 2am to as late as 6pm on the day and credits soon after . I don't know about refreshing at the very time I originally created my account, though technically that's the idea and may be the case most time. But heck if I have anyway to know when. I started my subscription but to look back a year ago to my first receipt (?)
I'm wondering if there are issues with some of the third party payment integrations or something? I just used a normal credit card. But it sounds like you guys used other payment methods..
If it makes a difference, my receipt for my Pro sub was sent (from Stripe) Apr 9, 3:28pm PDT. So I wonder if I'll get my monthly credits right at 3:30pm (+/- 30 min) on May 9.
Stripe is the credit card handler for Suno. Link.com is a third-party that can handle automatic payments and integration with other services. But either way, you use a credit card through Stripe.
(I'm assuming that it's the same outside the USA - it might not be.)
ohh ok - gotcha.
looks like my purchase was at 2:33 pm MDT on Mar 17th, so maybe they'll pop in next hour or so..
What a coincidence, I'm eating pizza๐ right now
Only money for one or the other.
I recommend putting the gas in your car, not the pizza.
half tank of gas, only one slice of pizza ๐
Don't think your car will run well on pizza.
Everyone to Herons place then for pizza!
A damn genuis, you are. slaps forehead why didn't I think of that.
I put a reminder on my phone to check my credits balance on May 9, before and after 3:30pm, to see if that's when I get them. It's also possible that would happen on May 10 if they use a day count rather than day-of-month.
Incidentally, that's also the day that one of my goats is due to have kids.
Congrats. Hope they all will be healthy.
Thanks. We'll see. ๐ This is this one's first time. Always a little rough, but she's been really healthy herself.
My wife and I don't have (or want) children of our own, so dealing with goats is the ONLY time you will ever hear her unironically say she wants kids. ๐
(For anyone not in the know, baby goats are called "kids", hence the joke.)
Aww man, I just realized I could have made my earlier joke even funnier.
I recommend putting the gas in your car and eating the pizza, not the other way around.
Thank you to all the friends on the channel. I am truly grateful for your help.Good night, guys.๐
Good luck!
It's 3:30 in the morning here.
Ba dum bum...tsss
Awesome! Is he correcting your sub as well?
Guys I got an audio file and uploaded it to my library and wanted to extend it for a part 2. I did that but it says it loads for a while then just disappears (this is on the website)
Good night (morning) !
Have you refreshed your browser? It tends to lose things in a single session.
If that doesn't work, try clearing your browser cache.
I've reset the website I'll try clearing the cache now
Brother I applied for a refund after not seeing any credit for 6hr
@jovial dune
Okay. Are you planning to re-sub? Or are you just done?
Cool. Hopefully whatever technical issues they're having will be fixed by then. Good call.
403 error in the appโฆ seems Suno isnโt working ftm
@jovial dune I only got money for one more sub I'm not risking that๐๐
This is what it's like on the website I've tried everything
And to be clear, I'm not defending Suno or trying to get you to resub. I have my own issues with their system. But I've been in the IT industry for several decades, so I know generally how a lot of systems like this work and how many different ways things can go wrong.
Afraid that doesn't tell me much.
Like I generated it, loads for a good 2 minutes, disappears, I go to my app, not there either
Hmm. Can you look in "Library" and see if it appears there? And if it doesn't, look for the Trash icon in the upper-right and click that to look through your trash, see if it accidentally ended up in there.
I've looked at the library and the trash. Nothing
Also, if your app was already running and you just look at it again, it doesn't auto-refresh. You'll have to close it and reopen it to refresh your library.
@jovial dune apart from the technical, money, slow response and missing credits. Suno is preety Good
๐ญ๐ญ๐ค๐ป
Like I said, I have my own issues with it too. I just hope they resolve them - too many potentially great systems that don't.
Yep I've tried all that. Idk what the problem is
Re: iPhone SUNO App- Does anyone know what the Restore button is for, on the subscription page of settings?
So is it that you just told it to do something and it simply never did what you said? Like, the editor says "Generating extension", then times out or gives you an error and the extension is not generated?
If that's the case, check to see if your credits are changing. If the credits stay the same, then yeah, the system is just not working.
Or is it that you see the new entry in your library/create tab, then it disappears again? And in that situation, are you still being charged credits?
Oh ok yes they have
When you tell it to create the extension, are you going into the Song Editor (where you have edit options at the top) or using the hamburger-menu >> Create >> Extend, which keeps you in the Create section of the UI?
If you're using the full editor, try doing an extension the other way and see what happens. I've noticed that the graphical editor seems to have a lot of issues, so I try to avoid using it if I don't have to.
That's what the flow looks like in the desktop browser for the "non-editor" method.
i think you need to run the extension off the back (right) part of the wave image (not the front of it)
My Create button was greyed out because I didn't have anything in style tags or prompt for it. I told it to reuse the prompt from my existing song and it worked.
No, what I did was correct. You can only extend rightward, so that sets the point in the song that you want to extend from. In my case, I'm replacing everything after 4:34 with new content.
ohhh really - ok, well i learned something today. Guess i've been doing it wrong..
You can tell it to extend from the very end, but in my experience, that causes the AI to hallucinate.
yeah, it works sometimes that way, but other times not well at all
is suno having server issues right now? trying to generate and it doesnt, yet im still losing credits?
I think it's because it doesn't pick up enough context from the song.
@shrewd mesa just reported the same issue.
very strange.
@fringe quest try mailing them. Right now they are replying fast
FWIW, I'm not having any issues myself.
also a sample im using doesn't have vocals and is something i generated, still says it detects vocals ๐
I saw other people talking about that the other day. The vocal detector is a bit imprecise.
No idea how you'd go about fixing that, tho.
i guess it will detect even non-vocals and count them as vocals. just my guess tho
What does the sample sound like? Does it have anything in it that resembles a human voice?
Even if it's not saying anything, just having an "Ahhhh" sound could do it.
(Makes me wonder if I could trigger the vocal detection by uploading a badly mangled organ sound.)
If I have to say something in the middle of a song in the way people think, what prompt should I give?
What prompt should be given if you want to say something in the middle of a song?
It does, has vocal-as-instrument sound textures and Granular vocal-derived pads. it's not very smart at identifying that tho. but its clearly not something that can be humanly achievable
Intuitively to you and me, that's probably really easy to say, but this is a machine algorithm. You'd be surprised how hard it is to get that right.
Huh. Okay, I just learned something new about the UI, and it's probably not a good thing. In my Create section, just right-clicking on a clip automatically moves it to the trash.
I accidentally right-clicked on it and saw it disappear with the little popup saying it had been moved to the trash. So if your stuff drops unexpectedly, check to make sure you didn't just do that.
Reporting back here - 10,000 credits just showed up for the new month cycle. So, looks like for my account at least, it's working and now i know the exact day/time they should be showing up.
I write my own lyrics. But from what it's based on, I don't see how in the world it could be copyrighted. But maybe it is. Though it is hard to imagine because of what it's based on.
Cool! Looks like we all know the answer, then. If renewals are working correctly, they're tied to the time-of-day that you subbed, not just the day of.
Yeah, that's def good information to have - i dont think i've seen that posted/documented anywhere
It is mentioned in /credit but that function is rarely used because it is such a wall
Also linked in #1294421750397796435 at
https://help.suno.com/en/articles/2418177
OK, you've used your credits for the day... or the month! But when are they going to be replenished? The answer might be different than you expect. I...
Okay, so I stand corrected on something I said earlier. Apparently the Crop tool now does allow you to select both a start and end point. The other day when I tried to use it, I could only select an end point.
/billing
For billing/payment issues, email: billing@suno.com
Include:
- Your Suno @handle
- Description of the issue
- Transaction ID(s) or payment receipt(s)
Before mailing:
- Check if your card was charged
- Verify funds were available
- If Stripe rejected your card, try using the iOS or Android app to pay via Apple/Google Pay.
Do not send non-financial issues to this address โ it may delay your response.
yo is anyone else having an issue where the embed player doesn't load properly from a link and only shows the song's cover image?
Usually that is the case if the video is not generated iirc
Which is the default
tried to regenerate video, but still same
Does anyone know why the prune auto message doesnโt work anymore?
I saw some comments about it did they really stop using it because of us in general chat
I was just curious on what happened to it.
What do you really mean? prune discord message?
@half dragon It was the word Kill. I took that word out and it went through fine. Thanks for your help!
So it was the content moderation, not copyright.
So after I edit the lyrics... (since I have to hyphenate often, or add ooooo to get her to pronounce correctly) - the generated video still shows the original lyrics.
Even after you re-generated the video?
why can't I post in Suno Showcase? It's been more than 6 hours and I put 2 links and it rejects each time?
yes - multiple times
Yea the one that looks like this โ> /prune
I know itโs not a tech Suno question but I was just wondering what happened thatโs all
Vocals bleed through on all instrumental stems too
Apologies if this is the wrong chat - I am finding that songs are not generating at the moment. Upon hitting 'Create', the two placeholder loading tracks appear in the workspace, but they never finish loading. If I hit refresh, I get my credits back and the tracks that were generating are missing.
Run Instrumental track through Remaster to clean the vocal bleed.
Sorry for the delay in replying, I became busy
I tested my theory out and what happened is that Discord cached the link before you generated the video. So, when you see the link, the cached entry appears whereas new viewers will see your video.
What you can do is clear your cache, either through your user setting (at the bottom) or through the app property
After you clear you cache and reopen Discord, you should see your video
It was meant to be a small joke command. Because it was used a lot and somewhat annoying, it was removed when additional commands were placed in
Well now it's just some weird noise instead of an understandable vocal in the background. And 2x does not help either. lol Oh well. The robots will never take over. I'm just making demos anyway to pitch to publishers and artists. Let them figure it out!
Were you using any persona at that time or covering a song?
no persona, I was just using the standard extend song, instrumental, with about 4 style tags
Huh, strange. Can you please DM your prompts and what model you were using so I can test on my end?
Guys what's wrong with my suno man ๐ญ it's just these 2 songs I'm waiting for them to load for 5 mins and I keep restarting the website but nothing happens
Thank you Lumine for letting me know ๐๐
Anyone?
Are you using a persona or cover? An uploaded audio?
It's a part 2 of an uploaded audio. PT 1 was the uploaded audio and I want to extend it from there
Hmm, I just started talking to a user with the same issue just now (via DM) who encountered the same scenario. I will check if there is an issue on my side
Ok thank you
I can confirm there is an issue when extending the upload with v3.5, I will make a report at #๐ชฒโbugs-web
Extending to v4 worked fine although free plan users do not have access to that
Right okay. Any idea when it will be fixed or if it would become only a "V4 user" feature?
Definitely something they will seek to fix as soon as they can. I cannot state how long it will take but, worst case, tomorrow as it is after working hours right now.
(Actually, worst case would be Tuesday because of Easter long weekend but I really doubt it will take that long...)
Alright thank you
Did you write "Maccas" in the lyrics and it sang it with an American accent? Were you trying to get it to sing with an Aussie accent using that word as a hint? Or did it say "Maccas" when you'd written McDonald's, or the other way around?
Yup. I put in each verse at a time to see where the problem was. I took out the word Kill. It's generating fine now.
I think I worked it out, it's not a Suno AI , but ChatGTP I used but I didn't indicate anything about Australian in my description but still this is AI is getting trained to use Aussie slang
Ah, if you're working with ChatGPT, it learns from you. If you've done stuff with Aussie slang before, and you didn't specifically tell it "don't use Aussie slang in these lyrics", it will tend to follow what you did previously.
Sometimes it tries to be "too" helpful.
The word works in the song better than McDonalds would have done anyways
It fits the style better casual punk style
Did you tell ChatGPT that you were creating lyrics for Suno? If so, it may also be aware of some of the copyright detection issues and trying to avoid them. I think you'd have a 50/50 chance of "McDonald's" being acceptable in a lyric just because it's a brand name.
Yes I did
Okay, then it's probably trying to help you avoid some of those pitfalls. Whether it NEEDS to is another question, but I can appreciate it trying.
I've asked GPT a few times about how to do various things in Suno, and so far, most of its info has been spot on, if a bit outdated.
How long you been making songs with Suno AI?
(For instance, it wasn't aware of the Crop feature - apparently that didn't exist at its last data refresh.)
Only about a week.
OK so new as me.
Yeah. Been working with AI systems quite a lot longer than that, but Suno is new to me.
I only wish there was a test environment before generating the song. either a local cache or cloud to test beforehand , prior to generating the song. That would avoid a lot of heartache and frustration. You wouldn't need to generate two songs then (ideally)
To be fair, there's a balance you'd have to strike there. Whether you're in a test space or not, you're still using expensive AI resources to generate the audio, and you have to pay for it somehow. But I agree, I'd like to be able to say "Generate only one track" ... or spend the extra credits to get 4 at once (though I understand how that'll interfere with other users).
But like, on NovelAI Diffusion, you can ask it to generate anywhere between 1 and 8 images all at once (I think up to that amount), and the cost scales accordingly.
Yaeh I agree but AI Isn't foolproof and it's sometimes hit and miss, it's new tech and still in infancy. it's got a long way to go. It will sometimes miss words and/or mis-pronounce them or there will be a glitch in the sound. this is my experience. YMMV
Oh absolutely, I agree. Not contesting that at all.
It's also kinda the state of generative AI in general, though. We're basically all beta-testing it.
a preview function would be a desirable feature. That's all I am saying.
What would you want the preview to do? Generate, say, the first 30 seconds of a single track?
Plus some of the features are marked as "Beta" but in the live service. This isn't normal in a live environment. I feel like I am paying to be a beta tester.
Beta testers normally don't have to pay just IMHO , gamer here
It's a little bit like paying for an Early Access game on Steam, then.
When you do that, you're paying to play and test an incomplete game.
They are not exactly the same though
Beta tester is usually invite /selection and often free
It depends.
Beta tester is usually short term, early access can last years
But in any case, it's just the reality of the tech right now. Everyone understands (or should understand) that AI is evolving and it has a LOOONG way to go. So we're not just beta-testing features labeled "beta", but we're beta-testing the tech itself.
And sound and music production is a totally different beast from visual art, too. Our brains are wired in very different ways to handle sound, compared to vision.
Or alphas that last more than a decade (cough Star Citizen)
So getting an AI to understand that and reproduce sound that we find pleasant is NOT an easy task. Our ears are a lot less forgiving about artifacts than our eyes tend to be.
Unfortunately, that will never happen, because of how much computational resources Music AIs use.
YuE, one of the open sourced Music AI, requires at least 80 GB GPU for full song generation
https://github.com/multimodal-art-projection/YuE
(If you want a list of other FOSS Music AIs, see #๐ฌโgeneral-chat message)
Hence why credits are used as currency/tokens to pay for generating Music rather than for the end product. Doing a preview would require nearly the same amount of resources, just with a shorter runtime.
Image AIs can get away with previews and low cost generations before they do not require such high specs
That was essentially my point.
Also, image AIs benefit from decades of evolution in art tooling, image processing, Photoshop code, etc., to generate images of varying quality. The hard part for them is to decide what elements to put in the picture, but that's still pretty easy compared to laying out the full structure of a song and then rendering it to any capacity.
It costs to use those external GPUs servers Pvt. No way can you use such power without a lot of cost
Music generation, on the other hand, has been mostly about live performances, small amounts of automation (e.g. drum machines and sequencers), and almost entirely about processing and editing. Not much in between.
So as I understand it, music AIs have a lot more "invention" to do in this space than image and writing AIs.
Frankly, I'm impressed Suno works at all, even with the issues it has with ringing and shimmer, inconsistent pronunciation, etc.
I would like more direct control over its output, though - https://discord.com/channels/1069381916492562582/1362345236420104192
Great news, one of the devs reached out to me and told me the issue is fixed now ๐ I confirmed it on my side using the same uploaded clip I used to test the 3.5 earlier
That was quick. ๐
Great! Thank you soooo much you have been great help
Not only that, but its better than every otehr Music AI currently.
Yeah, I was surprised too because I thought they would be out partying for the long weekend :p
Where is Suno actually based? One of my coworkers asked if it was an Indian company because "Suno" is Hindi for "Listen".
(I told him I didn't know, but I doubted the connection was that strong.)
Yep, it is named after that exact word:) They are based in Manhattan, NY iirc but language is not limited to geographical location
Is there a spotify link? That would help !!!
I like it 'thorny crown" great imagery!!
so this is you singing? I can't see any AI tags on the song (just glanced)
No thatโs suno ahahah but i used my voice in input
If it's you singing you have a great voice
Uh, I'm being asked to upgrade to a Pro plan. I already purchased a Pro plan a long time ago and pay for it every month. Now I can't generate any more. I'm in the middle of doing something.
If I used my voice would Suno AI autotune it so sounds better because I have a horrible singing voice LOL
Ahahahahah iโm a novice at singing
I saved it to my liked songs on Spotify mate. Your'e great
But everytime i put my voice into Suno, it gives me almost the same voice, itโs a mark
Thank you man โค๏ธโค๏ธโค๏ธ
Then I stand by my positive feedback hahaha
๐ 
What would be the best thing to put "tom drops"; "reverb snare"; "open hat" etc. is it better to put them in brackets or angle brackets? Most of my tests Suno keeps singing them. It had an even harder time if I try to metatag for a snare to hit on a following word.
Seems that Sunos backend and accounts is having issues, It says I need to upgrade also and I have an active Pro account.
Absolutely. And no, I didn't make 500 songs this month.
The plan page shows I have an active Pro account, so it appears to be a visual bug in the web UI.
Is anyone else experiencing trouble uploading music when creating songs?
Every instrumental clip I try to upload triggers a notification that "vocals were detected," even though there aren't any.
I've even tried shortening the clips to no avail.
Anyone else getting gibberish in the middle of every song created since the Pro Plan glitching out?
No, but I have noticed that it'll randomly change or edit my lyrics if I try to reuse a prompt.
I've lost count of how many times I've rewritten the same song, whilst trying to perfect it while simultaneously trouble shooting it.
Oh, you suddenly donโt have a Pro plan anymore either?
had to refresh my window a million times - could be cookie issue
I only don't have it when I forget to refresh the page frequently. And the browser client works way better than the Android app still.
haven't tried it on the app - but yes, wants me to sub again
Hell, they tried to charge me a second time a couple weeks ago and it was 3 days after I paid my dues.
gonna check my cc now for that ty
And I'm still a little salty about how strict their moderation filter is. For allegedly being able to use V4 which includes explicit content, it's really troublesome when I can't vaguely mention something that might be considered nsfw in the wrong context
Oh, maybe it's because I'm tearing down the church in my song?
Maybe. But I got away with this with no problem even though I can't say the word "balls" for some Gods' awful reason.
https://suno.com/song/6aa5dc96-fee7-44fd-9274-820d0be5d31c?sh=OTEYRSR1VEN2jzTZ
I wouldn't even be using this platform if it wasn't for the fact that I suck at composition even though I'm a good lyricist and vocalist.
try bah'alls - had to add ' to some words to take
I think that was somewhere 30 words down my brute force list. Lmao
so thank you for saving me some time ๐
Also, while I happen to be thinking of it, does anybody understand how the cover option is "supposed" to work? I can't, for the life of me, figure out what it's intent is supposed to be. As far as I can tell, it doesn't do anything.... At all. It's apparently more ineffective than every line cook whose ever quit working for me.
Cute song, it's just about the Easter Bunny, right? I like it.
Here's a first draft of my song... before the ProPlan chaos arose.
https://suno.com/song/76152871-0ff6-43b9-b7ca-b8e38b4f9119?sh=AeeoxOTlfgZbWaD9
never use angle brackets <> this is looked at as code, for styles use square brackets []
Sort of. It's more of a anachronism for an old RPG character of mine.
https://suno.com/playlist/6e13c96d-3f48-4588-a301-f3163625955b
haven't played Torn in ages.
I know a lot of people don't like him, but I like Nic Cage. I really like the song. Thanks for sharing.
Personality-wise he seems like a d-bag. But IMO is a brilliant actor who always gives 110% Even if he has to share the scene with poorly rendered, cgi bees.
Yes, the guy is a bit like Ennio Morricone, the movie composer. No matter how bad the film was, Morricone completely overcomposed, and people still celebrate the film today, but only because of the score.
I would also hold Elmer Bernstein in that same regard.
Ya, Ennio was a musical genius for the time!
I tried things like [hi-hat roliing] [tom drop] and [hi-hat rolling + tom drop] doing separate or combo metatags they still sang them. So is it not quite advanced enough yet, or do I need to put something in the music style to use the tags in the lyrics?
I think the algorithm is a little 'tarded. It definitely has no idea what a theremin is.
Maybe the devs have been training it off of other AI, therefore creating some "Hills have AI's" monstrosity that's going to Tell us we have purdy mouths in lieu of a captcha.
And he still is today, even after his death. The score for The Mandalorian? That's Morricone. Just not by him. I think he will continue to inspire the film world for a long time.
Try meta tags like these... Be specific with the thing and what it is with a colon...
[style: Country Ballad, heartfelt, instrument: solo acoustic guitar, vocalist: Male]
[intro: fingerstyle guitar]
[verse 1: fingerstyle guitar]
Example:
[intro]
โKobolds...โ
[instrument: bell synth creeping in]
[hi-hats ticking like a timer]
[low toms rumble]
[rising tension]
Do I need to re-word some of these?
Learn how to streamline the songwriting process for Suno AI with a modular approach to creating lyrics.
This page helped me a ton
Try putting them in the verse/chorus tags, I have had super good luck getting what I want using all teh meta tags in teh lyrics.
That can happen with things such as didgeridoos or even a mid-key synth-like ambient sound might trigger it.
What about a wood reed kazoo??
Ooo... a good possibility. That's basically a voice modulator.
You mean like this?
[Intro]
Kobolds...
[Intro/ instrument: bell synth creeping in/ hi-hats ticking like a timer/ low toms rumble/ rising tension]
Separate with comma, not slashes
Try like this...
[Intro, instrument: bell synth creeping in, hi-hats ticking like a timer, low toms rumble, rising tension]
Will you look at what I link to here, no need to hit play. Just look at the structure. And tell me where you think I should adjust. Just opinions.
That's odd. I was able to use "killing" in v3.5 but can't use "you're dead" in v4 because it says "you're dead" is copyrighted
But I can use "I'm dead" xD
First, Suno wasn't designed to do sound effects, You may get some randomly, but it doesn't understand SFX tags. Also, from my experience, dont overwhelm the rendering engine by peppering tags every line. Suno doesnt like to change every line in a verse. Just use a single tag for teh section you want that for.
Has anyone else received issues with their payment being declined by Suno?
IIRC, "you're dead" is a producer tag.
Ur dead, youre dad, etc. Should work fine
I heard of some people mentioning that, likely Stripe declining certain financial institution (or yours is blocking the payment)
What many do in that situation is download one of the official apps and subscribes through Google/Apple Pay
Well that solves a bit of my issue in trying to use uploaded sound clips as background effects. ๐
No, but they do want to keep charging me for a subscription I already have.
I didn't know you could copyright common phrases.
This is how I would recommend restructuring. I only used the first verse as the example. Hope you can catch my drift.
[intro, fx: dungeon chains, low wind, distant growl]
(whispered voice: โKobolds...โ)
[Intro, instrument: bell synth creeping in, hi-hats ticking like a timer, low toms rumble, rising tension]
[hook vocal chant, 808 kicks, snare clap, hi-hats rolling with triplet skips]
[Verse]
Ya got K.O.โd, tryna be bold.
[hook, kick + snare hit]
Mouth be runninโ, fool's gotta go.
[hook, 808 slide]
We call 'em kobolds, K-Kobolds
[hook, open hat, bell riff]
Kobolds, K-Kobolds
[echo chant background vocals]
Let me know how it works for you โบ๏ธ
Take a look at my description and lyrics in this song. After I started incorporating meta tags using the proper syntax, things started going quite a bit easier.
https://suno.com/song/abd60282-78f0-4a9f-bf33-7918ee6ec4c1?sh=D2XfFFTAjT28msat
anyone ever have a remaster fail for no identifiable reason? ("Remaster failed.
An error occurred.") the weirdest was when it was with a song that suno wrote the lyrics for entirely, where the words were dead simple (each line repeated a bunch):
Oh God
I am alive
To say
I don't know
Hold my
I don't know
Feel it
Same!
I tried through Apple Pay, directly through bank, stripe, and card, and even contacted my bank. They said they didnโt block Suno.
Huh, very strange. Have you sent an email to billing yet about it?
Yep. No response. They also no longer give me an option to pay for the service invoice.
Typically billing replies within a couple of business days. Though this week will be longer than usual due to the Easter long weekend
It also says my subscription is active to Pro whilst I have 3,000 credits. But when I try to create a song it says I ran out of credits.
And it tells me to upgrade to pro too lol.
Yeah, there is a soft lock placed when Suno deposits credit in your account but renewal could not be completed (as is your case right now)
So it lets me buy credits but not buy the subscription which is weird lol.
Yeah but itโs like, they wonโt even take my money.
My recommendation is probably to use a free alt account in the mean time while waiting. You can also DM Mike about it if it has been more than a week.
(He can check when you sent an email to support and see if it is already assigned to someone or not)
Thanks. I did make an alt and got pro for it. So my card clearly works on the site in this case. Just an account problem I guess.
Hmm I wonder if a flag had been raised when it first attempted to renew and failed. Ah well, hopefully Billing gets back to you soon to remove that soft lock ๐ซ
๐ซถ
Guys, as a complete illiterate baboon in music producing, I am sure there is a way to add simple effects such as echo, voice layering, and some vocoding on the tracks I create here. How do I do it? DAW? -- Is it possible to do all that with the free features from Tracktion Waveform?
tried to do a cover of it, and got a little more info: "The lyrics do not meet our content guidelines. Please try again with different lyrics."
the lyrics are so simple, tho! and suno wrote them! wtf?
What is this error
That's also the same erorr I got when it shows I have credits after buying them but the system thinks I don't have any to use while I attempted to inside the app.
Hi everyone, is there a way to cut the bass out of a song or can i use a certain tag ? i am trying to write a spoken word / audio book but sometimes the bass gets too loud and it messes with the vocals...
Maybe exclude styles -bass
already did that didnt work ๐ฆ
i want get stems, but why are there still vocals?
Wdym
will try that thank you !
Lmk if it works
I donโt use style at all for my songs
i want to see all songs in one of my workspaces, but how do i find the workspaces?!?! feeling pretty dumb but cant find it ๐
I just use []
What are you on? App desktop etc
v9 result - Instrumental is not just instrumental, but there are vocals. It should be just instrumental
desktop
chrome
i cannot seem to get a song to adapt to the lyrics. No matter what I do and I've created 100s songs it will only keep the old lyrics
Itโs not the best at separating
hi all
So to be clear, you make a completely new song and it uses lyrics from a previous song?
Hey @ebon sluice go to create that is where the workspaces live
so what needs to be done to get instrumental only?
Your link in your bio is expired btw
no @eager slate i write a song. need to change the lyrics which always worked before but now it keeps the old ones not what is written
What?
me? my link?
how did that happen
The discord server link
my discord server?
Mhm
ok I will fix it
anyway it seems that the changes suno has made has changed
everything
What do you use to change them
I used to create use prompt make the lyrics changes and create and it worked every time
I've also used replace lyrics but that does not work because the written lyrics are the new ones although the song has the old lyrics
I'm writing a song for the contest or trying to but having huge tech issues
I report almost every one
oh and the songs only go up to 3:20 not 4:00 is that a change?
cant find it. just want to pick a workspace and see the songs in it. search doesnt work either
have you created any?
another way is to open a song, start to play it. so you know it is chosen.
you will see this
click on the 3 dots.
click on move to workspace that will open it
doesnt work ๐ฆ
not working
@ebon sluice do you see the image above
Have hundreds of songs, but havent logged in for a while and count find it. looks like the new UI is not so intuitive (for me). Something was open and covering the workspace options. closed some stuff and then it showed. (I knew how to add them to a workspace, but could fint them anymore๐ ). THX!
ok that is the only other way I could think of for you to open it.
glad you figured it out
To access workspace: Click the Create button. If you are on mobile, close the creation popup. That is how you access workspace without needing to move stuff ๐
You donโt use the editing tool?
@eager slate yes i do now that it is here but like I wrote above is not working.
look at this song.
the words are not what is written so if I go into song edit it will show the new words but the music is singing the old lyrics
I've tried all the stuff I know to get it to work
I'm not a newbie I've written hundreds of songs.
@delicate bloom - I was told recently that you only get 3 min 20 sec if you use a persona on your song. I can't speak for the lyrics issue, though.
Afraid I can't right now. I'm in bed on my phone and don't want to wake up my wife.
Quickly run thru what you did again?
I've done many things to try to fix it.
basically
I always write my own lyrics and every new song takes lots of changes to get it correct with the music etc.
I changed the lyrics by create - use prompt - then I change the lyrics and create
Normally that works but not now
I've also used song edit but that does not work bc the words are the new ones but the song does not change it continues to use the old words.
And creating an entirely new song with the updated lyrics still uses the original lyrics instead of the new ones you wrote?
I have had the system ignore updates to my lyrics a few times when extending or replacing, but it doesn't do that consistently.
Are you on browser?
Try clearing your cache?
This really sounds like a caching problem to me.
ok its clearned
I've noticed a few browser-specific behaviors that act suspiciously like things being cached wrong. Hopefully this will help.
we will see .. creating now
yes it worked except lost the music .. it changed oh well
thanks
how do I extend my song it's finished prematurely not all lyrics were song.. 4.00 min cutoff
I would use Extend on it, start at the beginning of the last incomplete verse, and update your lyrics to only include that verse and whatever comes after it.
@main bison there are workflows about it also if you want more indepth info.
where is extend? not in the editor
Essentially you're telling it to start a new song off the original one, so it needs to start with the lyrics you want at that point in the song.
the 3 dots
Are you using the app or the browser?
Browser
It should be a default option in the editor, along with replace, remove, and crop.
[Outro]
So raise up a glass for the soldier who knew
That the bravest are haunted, and the heroes bleed too
Audie, young Audie, may your soul rest true
In the silence of peace, we remember you -- Cuts off at second last line after first Audie sung
so what do I do?
[Final Chorus]
Audie, oh Audie, the name we say with pride
A fighter for freedom, and the ones who died
He lit up the dark, in the fiercest of frays
Audie, our legendโforever he stays
[Outro]
So raise up a glass for the soldier who knew
That the bravest are haunted, and the heroes bleed too
Audie, young Audie, may your soul rest true
In the silence of peace, we remember you
Drag the right edge of that selection to the beginning of the verse that's getting cut off, edit the lyrics to only include that verse and anything after it, then click Create.
I am completely confused out of my depth
In the clip list on the right, you should also have an "Edit" button right on the clip. That takes you to the full screen editor, which gives you more control.
I am in there now
Replace Section
Extend
Crop
Remove
Fade Out
I can't see the lyrics for the Outro now just the final chorus
Okay, so click on Extend. You'll see the timeline on the bottom surrounded by a bracket, and you can move the right edge of that to any part of the song. You can click on the timeline to start playing from any point, and that'll help you find where that verse starts.
Set the right edge of the bracket to that point. Edit the lyrics so that you only have the outro. Then click generate.
It'll replace everything past that point with a new rendering that picks up there. That should complete your verse.
The outro is all highlighted in white on the left hand side, this is the verse getting cut off at the end.. Is this what you mean?
You mean lie that??
Right. So delete all the lyrics before that and set the right edge of the selection to where the outro begins in the actual song.
Yes.
Oh, you're using the Replace Section function. That's not what you want.
At the top of the window, click "Extend". The UI will change.
Afraid I need to go to sleep. If you're still on when I'm back and still need help, I can help you then.
Wow...... I wasn't expecting to read a novella when I woke up ๐คฃ
What can I say? I like to be thorough. ๐
Not complaining, mind you. I read tech manuals for fun
Pro tip: don't submit a 5th grade book report based on the encyclopedia of iron, steel and their alloys. People tend to look down on you for that kind of thing. ๐คฃ
Well, they did in 1994 anyhow.
How do I add the extension to the original song now?
@jovial dunehttps://suno.com/song/dccc17fd-fbd0-4bdf-ad0b-bfa991d40b97?sh=aNIGFuolJyp9Nh65
I got it extended thanks for your help mate
One of the lines referred to him still fighting today but that sounded off since he died in 1971 and I changed it to "Audie, our legend who still lights the way"
i waited some minutes and discord refreshed the link automatically.. so i saw the player too
@tight maple So about the Replace Section
Unfortunately Suno often likes to add a very long part if you untick the length adherence setting
It's honestly an issue with the feature itself and not really something you're doing wrong
You can try to prompt your way around it probably, but you might also try rolling the dice a few more times and getting a shorter gen
It's like when Suno repeats your verses and outros 3000 times. It just happens due to AI gen quirks
That's my guess.
Alright, thanks for the reply. To be honest, it seems to happen a lot of the times.
It's really hard to add some small bits in my experience.
I Guess I will try to replace some bigger sections, but unfortunately that also impacts the song quality sometimes
You could take that extended Replace and Remove the length you don't want, and then Replace it again?
So you mean first accepting the extened replace, then removing the section that's too much, and then to stick it together again, use another replace for glueing the thing together? Is that something that will work most of the time?
well, Remove is 'Trim'. It cuts that section out and stitches the ends together
The second Replace is to make it smooth, yes.
I see, I can try that
It seems that I still need to make the section bigger though, otherwise the text will not be correctly song. (it forgets parts of it).
Oh, I see. You're trying to replace lyrics
I thought you were wanting to extend an instrumental break
Well, adding a sentence
No unfortunately not
I want to add one sentence in a section.
But I'm having a hard time haha
Okay, this is gonna sound weird, but hear me out
zoom in pretty close to where you want to start Replacing
but make sure you get the whole section showing
First step completed
you can zoom closer
Ctrl-scrollwheel in that bar
It fits exactly now if im correct
I think that's different for me.
Ctrl scrollwheel zooms in my entire screen
it zooms the bar if your cursor is over it
Yea with command + scrollwheel it zooms the bar
well,anyway
But with ctrl + scrollwheel my. entire desktop screen gets bigger
you want to get in closer so you can see the little white lines
now, go to the Remove at the top. The slider should shift a little bit, and align with those lines
Go back to Repace while leaving the slider alone, and then try Replacing the section
hmm...why are there no little white lines down at the bottom?
those should be the measure start indicators
I see some lines in terms of section
down below the slider to pick the section
yeah, I see them
Did I zoom in too much? I know zoomed in to like a section inside the couplet
they're really faint grey lines
now*
but yes, you're aligned to measures. try Replacing using that selection
No succes first try unfortunately. It just does not add the sentence in the singing
Thanks for the help anyways though
But it just refuses to add the extra part
hello, i have a problem, i pay suno every month but have not been credited with any points for 2 months.
Personas haven't worked for me for five days. When I generate a song with a persona, it starts in the chorus or bridge, and is very short. I contacted support earlier this week, but haven't heard back. Anyone else having this issue with personas?
Wow its quite impossible to add sentences to your song. I've literally tried everything. I think I'm now at try 120.
Is it possible to regenerate the lyric video? Forgot to put the title in when I generated the song
[ . . .] Menu / download / regenerate video
Thanks man
Was the persona itself created from a full song?
Well, you're saying saying every subsequent song which you may attach a persona is starting from the middle-ish part of any new lyrics provided? Is it rearranging the lyrics as well, or just starting from the middle (assuming a chorus or bridge is somewhere about the middle of all your lyrics) and then ending the song without ever vocalized any precious lyrics from before where it started?
I donโt know if this is the right place but Iโve had login issues using Discord to log in to Suno for over a month now with no answers from support.
Yes, the persona was created from a full song. I have generated hundreds of songs with the persona without issue. Only this week have the songs been starting at weird points in the song.
What does the error say? I assume you get an error when trying to log in, correct?
Thatโs the strange thing: on iPhone i get past the authorization request and then nothing happens, it just stays at the login page where you select login modes.
Hmm, very strange, never heard ofnthat one. I assume the app is updated to the latest version, yes?
On Windows it says โYou donโt have permission to access this page. Please contact support if you believe this is an errorโ.
Yes
I want to take Instrument, but why are there still vocals? Even though it says "Instrumental" and is labeled Stem
Hmm I do not know if this method will help you but better to try it:
One solution I have seen here is updating your Discord e-mail address. Several users have confirmed that resolves the issue. #๐โsuno-school message
If you use Gmail, or really in general, check out #๐โsuno-school message
However, on my iMac, Iโm still logged in. This made me believe that it was perhaps something to do with the IP trying to log in so I tried from different IPs but itโs all the same on iPhone and windows.
There's no additional support here that Support themselves couldn't do better to look into your account. Typical troubleshooting measures always include testing another browser, deleting cache/cookies, and making sure no VPN is being used.
The idea is to keep as many means open to guarantee your login is recognizing your IP address.
Certainly relook at Discords login info as well to confirm everything appears correct. Certainly you can always change your password in Discord if it has been awhile to see if there is any issues with ID theft attempts from another location.
Curses.... you beat me to it while I was typing. Haha
Ah yes, that should solve the issue since that user also got that do not have permission issue
Well Iโve sent three emails to support, and no answer for a month now.
Unfortunately it didnโt. I tried to change the static IPs on both my Windows computer and my iPhone but no luck.
Hello,
I'm French, so this message has been translated.
I think I'm having the same problem with Personnas.
It behaves like an extension.
But what's more, for me, all the covers I make are like extensions to the end of the song! (less than 2 minutes), it only says the end lyrics! (Note: it doesn't say "cover" on the track, or even "part 2," but rather a whole song.)
So, it's been a big problem since today.
Unfortunately I don't know what say about that. I assume they regulated that email to another department who may or may not have dealt with it.
Though, according to Mike, most users who said they waited a month usually waiting a few days ๐คทโโ๏ธ
You can talk to Mike if you want to know the status of your ticket. Let me know if you want more details
Iโll try changing my email and password to see if that helps.
Er, I didn't mention anything about changing IPs?
If more than one email, it's customary to group all emails received and prioritize the most recent as current, so more than one email just delays a response. It's like hanging up on customer service and calling back. ๐
Sorry. Since you replied to that comment I misunderstood.
Iโd very much appreciate that, thanks
If the upload was someone'l elses property/copyright, it would be an issue because it would be against Suno TOS. And still puts you in legal liability. That excuse has no merit and has once been tested in court iirc
I see, makes sense
Hello,
I'm French, so this message has been translated.
I think I'm having the same problem with Personnas.
It behaves like an extension.
But what's more, for me, all the covers I make are like extensions to the end of the song! (less than 2 minutes), it only says the end lyrics! (Note: it doesn't say "cover" on the track, or even "part 2," but rather a whole song.)
So, it's been a big problem since today.
You've been doing this quite a while. It's well known by now that only uploads which are NOT ours exclusively owned may be used. Any others, while free to share or publish are not permitted. The last word coming from Suno itself, if the auto-moderator filter blocks it for some reason.
The Terms of Service allows for a broad and general cause to filter many groups of contents, most to avoid training on outside previously available sources or things deemed inappropriate.
@hollow hare @polar spade FYI, updated my Discord email and it works!!! Thank you so much for your help!
Some one above us in scroll has says a similar thing about getting like a "half song" type of result , when when attaching a persona. It might be a new glitchy thing going on.
If the persona was made from a fairly full song and the new song has only a few lyrics, the output can start with the new lyrics then enter old lyrics from the persona's to "fill in" the rest, this sometimes may happen.
But persona quirks are best to see something repeated a few times in testing to really start seeing a pattern to work towards a solution
Yay! Hazzah! Great to hear.
I'm super grateful. This made my day for sure.
Great to hear ๐ It was a very recent discovery too.
If you do want an update about your ticket, please DM @steady kelp , the Community Manager, and let him know that you wish to know of the status of your ticket. Provide him the email address you sent the email to support from
Though, mind you, it is the Easter long weekend so it may be some time before he responds
The problem is that I have permission from the songwriter
I think the error just now is caused by my network problem. Generally, It just cannot publish the song publicly in Suno
does anyone know where I can get proof of ownership of my songs apart from just an invoice
Hmm the best way would be to contact support to upload the media to upload. Provide them the proof that the songwriter gave you permission, permission from other copyright holders of that Output (since the audio output would not be just the songwriter property), and the appropriate musical license(s)
The Suno TOS and your proof of membership; and the song in question creation date falls into the membership timeframe.
That's all most distributor need, I believe. See also #1294423389515284552
thank you for the info, I will look it up. Sorry what is TOS im very new
Oh sorry, Term of Service.
awesome thank you. So I have a Ditto account and they ask proof of ownership will Suno provide a pdf stating that a specific album is indeed mine
suno performs after the fact stem separation which is inherently imperfect
I spent over 500 credits today!
It only gives me extensions instead of covers.
But the extensions can't be used because they're like a new song, lasting 1 minute (or 2 max).
I'll wait until tomorrow to see.
But it's a big problem.
look at the time of the covers they only do extensions but are not marked "part2"
That doesn't look like extensions to me... if they were, there would be Part 2 on it... but it seems to have problems... your account might have been flagged.
I think I might be flagged. Are there any reasons why this happens? I've looked around and possibly the usage of VPNS causes this, but I've been using mine with a VPN on while I'm on my phone outside for the past two months without issues. I have no idea why I can't generate anything close to what I've wanted to create or cover in the past two days.
It could be many reasons, VPN being one of them... also many failed capchas... and also other usage of fake APIs... and maybe also falsely flagged, but email support and there's a form you could fill and if that's the case then Suno could check and remove the flag for you.
Thanks! I've already sent off an email to support, but nothing yet from 2 days ago. Hopefully I hear back soon.
Hello someone knows how to contact support. Because I cannot solve this problem myself. 5 days.
Please someone with support I need help my account cannot create music, doesnโt create a new one, makes it out of my melody only copy and if makes a melody if new ones are 0:2 seconds, it very much broke my heart
Itโs already happened five days and I cannot serve this problem. I try to send to a male but answer itโs bot ๐ค
ย I faced a serious technical problem when creating music on platform.ย When I load my melody, the program either does not return it back, or gives the same melody without changes.ย Sometimes the duration of the result is 0.2 seconds, which, obviously, is a mistake.
In addition, my loans continue to be written off - from 9500 to 9390 - but the result is absent or not in line with the request.ย Please check my account and tell me:
Hello fellow suners - have a question for you!
When trying to "get whole song" on a specific extension created, labelled as part 3, it won't give me the whole song. I have of course the part 3 created, the part 2, but I don't recall if I still have the original audio from which I generated the part 2.
Could it be that the reason I cannot get the whole song it's because I've moved to trash the part 1 long ago and is no longer available? Any workaround? thanks!
I haver only ever been able to "get whole song" when it is a part 2 with the song it was extended from, I'm not even sure how you got a "Part 3" to be honest.
When you selected Part 2, do you see which song it was extended from? that should be your oringial song part 2 was extended from... it should still be somewhere .. you can't accidentally deleted... you probably accidentally moved it to Trash, if so it can be restored
You can extend from part 2 to get the 3rd extension.
Correct, part 2 is still there - I just moved it into a playlist in the meantime. Wait now that I think about it, i may have renamed the part 2 before requesting the whole song, you think this may have triggered the issue? thank you for your answer by the way, much appreciated!
yes correct
I guess I never tried that, I always just extend, get whole song, then extend and get whole song.
This is the way ๐
Its a safe way for sure. I know what i'm getting ๐
oh that's indeed safer, I know now ๐ญ
Also, dont trash things you are still working on
Workspaces make it much easier to wrangle stuff now
I don't think renaming it could cause this issue... though who knows! I too use names to note
I am honestly surprised to find out I trashed it - I usually never trash uploaded audio, I must have done it accidentally and didn't realize ๐ฆ
If you didnt physically select to "delete permanently" from the trash can, its probably still there and can be moved out of trash.
now that i think about - i could still recover if it's in trash let's see
I have same problem, but more terrible ๐ข 0:02 - 5 days
Hope someone from support answer and fixed . ๐
Send support an email to get in the queue if you haven't...
Supportr reponse takes somewhere 11-14 days.
/support
Heads up: Discord does not have any official support team members.
For all non-financial issues, please send an email to: support@suno.com
Include:
- Your Suno @handle
- A short summary of the issue
- What you've already tried
- Any relevant screenshots or references
You'll get an automated reply when your email is received. Sending multiple emails about the same issue may reset your place in the queue.
And please, dont keep sending them emails, it does kick you back to the end of the queue every time you do, you may never get a response since they will never see it.
Iโm already did this more than 150 times so only answers itโs bot ๐ค . So I cannot use my account for 14 days ๐ณ for them mistakes! And not quality job. But thank you you say itโs 14 days.๐๐ป
Are you talking about the song cover pic? How long is the vid? From what I understand, it cant be more than 10 seconds and it it cant be huge file size.
It's the link to the song
Sorry, not quite understanding what the issue is..
And the picture is barely 1mb
You mean the embeded video when you posted the link?
Does it happen just to this song? what about others?
Yup
My other songs work
Just not that one
hmm... did that video get generated yet?
when you click "Download"... did video option look dim or lit up?
hmm... strange
I always Regenrate after updating my Lyrics when the song is done
It is a puzzle... not sure what the problem is. Report in #๐ชฒโbugs-web there might be something on this song that might cause the issue, but not sure what that is.
anyone else's exclude styles not working?
Good news, guys. I have received the refund!
yeah, I keep getting an error
I refridgerate after opening...
Try download the video and see if it's playing ok?
If it can't be played, it might be corrupted --> embed might not work.
If so, make another subtle change and regen the video again?
Is there a better way to control harmonized vocals? [Duet] and [Harmonize] results are all over the place and usually get me a male/female duet instead of layered/harmonized vocals. Any tips appreciated.
You can try something like [Chorus - Layered Vocals] ...
It might not work 100% but could happen in some iterations of gens.
Any way to get Suno to do fast paced rap? Like >150BPM
I got 99% of the song how I want it to sound thanks to you @vale obsidian and @sleek stump much appreciated. The only thing I really wanted that I couldn't get was the final word of the song I wanted a loud yelling group to yell/scream "KOBOLDS". Can't get that to work yet though. Just like at the beginning of the song I tried to get it to whisper "Kobolds" two times. Didn't work I did the group yell and whisper in parentheses but it didn't take.
ะฟะพะดัะบะฐะถะธัะต, ะบัะพ-ัะพ ััะฐะปะบะธะฒะฐะปัั ะธะปะธ ะฝะตั - ะฒ ัะตะถะธะผะต replace section ะดะฐัั ะทะฐะผะตะฝะธัั 1 ัะฐะท ะบะฐะบะพะน-ัะพ ััะฐะณะผะตะฝั. ะะพัะพะผ ััะฐะทั ััะตะบ ะฟัะตะฒัะฐัะฐะตััั ะฒ ัะฟะปะพัะฝะพะต ัะพะปะพ ะธ ะฑะพะปััะต ะฝะธัะตะณะพ ะฝะต ัะตะดะฐะบัะธััะตั. ะ ะฟะพะดะดะตัะถะบั ะฝะฐะฟะธัะฐะป, ะผะพะปัะฐั.
can you tell me if someone has encountered it or not? In the replace section mode, it allows you to replace a fragment 1 time. Then immediately the track turns into a solid solo and does not edit anything else. I wrote in support, they are silent.
hello i need help
The track turns into a solid solo? - you mean it changed the sound?
You also mentioned it does not edit anything else... does that mean.. it won't let you edit any more on the track?
Ah... try Crop and select the whole song... that would create a new song... then use that new one to edit more
as a work around
- Yes, the whole track looks like a solo 2. Yes, the changes no longer apply
Hi! Can anyone help me out?
I changed my Suno account email recently, and now I canโt use my credits or access v4 anymore.
Is there any way to fix this? Would appreciate any guidance
I'm using the original, changing the words and making a new track. Then I will do the mastering in Audition.
but this is not a normal situation.
??
Yeah. It's been known an issue with Edit tool.
is right. The original can be changed 1 time. The track obtained from this original is no longer editable.
Not sure how to help, but what do you mean changing Suno account email?
Which login SSO did you use? Google? Discord? Apple?
Also, have you emailed support?
Can anyone help me? Suno support sent me the Discord link, so I came here for assistance.
its gmail account
yes i mailed in support ๐ฆ
See the work around above.
Take that new clip and Crop the whole song again... to get a new clip.
Then try edit on that new one... see if that works.
I've seen that work around has been worked for others.
Can you still access that old gmail account? and try to use that to login instead?
yes there i have been tired to login but still same problem
i have points but cant see v4 option
but my phone number was same
..and your subscription was no longer valid?
will suno fix my problem ๐ฆ i cant remaster my song ๐ฆ
..and your subscription was no longer valid? i am not sure about this
Are you Pro user or on still on free plan
pro
Was it still active? when was the last time it was renewed?
Click on the Credits, or Upgrade button.. what does it show?
Sounds like it's no longer valid.
already plan active
i checked but why v4 not shoing ๐ฆ
i did today becuase i made new youtube channel
So it shows plan active?
hmmm
Iโm trying to repurchase it, but it says the plan is already active.
I'm not sure what this mean... how do you transfer account? I don't think it's possible
Sounds like something support needs to take a look.
You already sent the email.. so let's wait and see what they say.
in mobile is working fine why i cant do it in pc ๐ฆ
That means your account is okay if it works on mobile using the same email.
Maybe pc browser cache iissue? have you tried clean the cache, restart...etc...?
Or even try a different browser?
So what happened? What have you tried?
Is that the screenshot on initial edit?
I tried to make a Crop, but an error appeared.
oh after Crop, you got that screen?
It happened to me too... exit the tool. did you see the Crop song?
Spam alert @flint haven
this screen appeared during cropping
yes. i see crop song
but I can't open it for editing, an error occurs.
and the credits were written off for this erroneous generation ๐
cropping is free
but anyway... i get this error too from time to time.
I mean, in the version where the track turned into a solo, I tried to change the words, but it doesn't happen and the credits are removed.
wasnt it possible to upload more then 2minutes audio?
would it work if you refreshed the browser on that error? often it would load for me
Unfortunately not.
I've tried 3 different browsers. I've tried both Windows 10 and Windows 11.
No I mean... when you see the error, hit refresh on the browser
Ah, I get it :-). When I click refresh, I get to the main Library window.
hmmm... that's not good. The work around didn't even work for you.
I'm out of idea ๐ Report it if you haven't in #๐ชฒโbugs-web and add the song link.
Thank you for your support! I wrote a full report with links and screenshots to tech support. Now I'll try to repeat as you advised.
Hello, what promt can I use to have a female singer or voice and not a male one?
Try to repeat woman three times for more weight in the style prompt. E.g. "woman, girl, female" or "female, female, female", etc.
Thank, I'm trying
The best method would be to use a persona but that is for subscribers
I have thesubscripton
I use "female vocals" in my style tags.
And "male vocals" when I want to force a male voice.
Were you able to get it?
Gotta say, I'm really appreciating the ability to re-create a song I've already created by reusing my prompt and attaching the persona from that song. It generates a similar song as opposed to creating a fully different one.
Now if only I had more control over the song's structure - it's still like rolling dice on how much of the original I get (sometimes ALL of it when I want something different, other times it eliminates parts that I want to keep, etc.).
What I REALLY want is the ability to re-render my original song, as close to verbatim as possible, but taking advantage of whatever quality improvements they make over time (e.g. getting rid of the harsh harmonics that everyone's been complaining about).
That's what Remaster is SUPPOSED to do, but Remaster almost always changes the song, not just the quality.
i only remaster my acapellas for getting better voices. Would be cool to get more minutes to upload
Hi guys! Is there a way to create an intro for an existing SUNO track? I have a really nice track but the vocals start immediately, while I would like to put an intro. Thanks for the support
Currently, that's not possible I'm afraid.
The short answer is yes... however you need to infringe on someones copyright in order for that to be an issue.
You can also have a part or whole of your AI generated song be the same or similar enough to another track that is already registered and that can get a copyright claim.
i see
Dont upload someones track and try to make a derrivative or cover of it, that will get you in trouble pretty quickly.
I don't think the question can be answered unless we know the context. What exactly is it about? Texts ? Melodies ? Or is it about the songs themselves that are generated?
i mean the songs in general, and can wee claim them as our own or no?
ok.. so it's be the song itself.. are you a free plan or pro user ?
im paying monthly\
As far as music you generate here, if you are on a paid subscriptiojn, all songs you make during that subscription are owned by you. If yo uare on a free account, any music you generate during the free period are owned by Suno.
thx Ginger.. that's what a wanna say ๐ so: if you use a song that is generated as a pro plan user you won't get in trouble with suno
ok
i think that is what the question was about ๐
yes ty
More details about rights and ownership can be found linked at #1294423389515284552
ty
Note that that's Suno's contract to you as the user. They don't have control over your song infringing on someone else's copyrights outside of the system.
All it really means is that Suno isn't claiming ownership of your work. But whether you can copyright the song as your own in that situation is still a legal grey area in the world of generative AI.
A Twitch/YouTube streamer I watch periodically actually had a great video on this, on how something that is generated by an AI isn't technically owned by anyone - because an AI is not a human being, and copyright laws (at least in the US) specifically state that a work of art can only be owned by the human that created it.
He outlined a famous case where a zoologist had created an elaborate setup, tons of planning, and had a baboon press a button to take a photo of itself. The feds said that he could not claim ownership of that photo because the baboon did the "work" of creating the photo (pressing the button). Seems ridiculous, but it's apparently how the law works.
And with AI, you have that additional layer of questions about who did all the works that the AI was trained on.
Current rulings by The United States Copyright Office have stated that AI generative music can only be registered if the majority of the track was developed by a human, and only the parts that were directly made like lyrics and melody composition.
AI Track that are fully generative can not be registered or copyrighted.
haha... The ape case is not finally solved yet. But what when I made the song lyrics only AI supported and don't let it do 100% (which mostly generates nonsense crap text)?
What the heck is wrong with Suno AI atm? It's super slow and laggy, and if I try to upload a song it takes ages or it says that the song is too similiar to another one I allready uploaded, what is def not true.
Maybe your internet route to the servers
Ye... that's why everything else is working fine. Thanks for this super not helping reply at all.
likely has a lot to do with load on the compute engine
Hello guys where do I find my saved prompts?
In the song it produced
CLick (+) next to Create button, there's an option to add saved prompts
Found it, you are the best
thanks
how do I replace lyrics where there is more than one instance in the song? i just want to replace two instances where it's sung " all night" to "all day and night" ???
can I do it in one go? or do I have carry out two "generate replacements"?
You have to make 2 replacements.
OK
What the deuce?... Skip to 2:08.... Interesting bug, maybe? ๐ค
No idea where it came from or why it's there or what it means.
https://suno.com/song/d1497367-1205-4771-a200-6615475df5f9?sh=DtgfU6XbbXinHKvr
Listen and make your own on Suno.
Well, Suno AI is completly broken for me right now @final hazel I did a Shift+Shutdown on my Engine to have a clean restart. I've unplugged my modem for 30 Seconds, to have a clean reboot for my ethernet. Nothing helps. Suno Ai is super laggy and no matter what Song type I try to upload, it tells me "This is too similiar to another song you uploaded, pick another one."... ye, 100% not true.
AI hallucination? maybe? Happened to me a few times... I just Click Report and move on.
I already reported it. But it's the first time I've run into something this severe. And I'm honestly fascinated. I'm going to have to try and transcribe it.
If I can, I'm going to incorporate it into the next version
Thats def a hallucination. it happens to all of us at times.
Good thing I already have a persona styled like Rob zombie....
Add some more Lovecraft elements and we'll be in business
So today the video will not include lyrics?! Even after I *** the F word. (which I thought may be why) Anyone else having this issue? Still happening a day later. Anyone? I of course emailed support where I will never ever receive any support. "Please help, since yesterday no matter how many times I try , the video will not display lyrics now.
I have edited them refreshed, regenerated repeatedly, different browsers and different computers."
I thought it was just a formatting error with my meta tags, but now that I see other people having similar difficulties I'm going to assume it's something on the back end.
Hey guys, question. If I upload an instrumental on Suno can I add vocals? My idea is to generate a sample from another platform, upload in Suno and either chop the part I want and extend or fully upload the file
Not sure where to ask this, but when I upload my 9:16 image it zooms in super far and wont allow me to zoom out. Is there a new specific ratio I need to make my images again?
You can but keep in mind you can only upload max of 2 min.
Report in #๐ชฒโbugs-web and maybe as suggestion in #๐กโsuggestions-web
Thats ok, all id use is the intro as a seed and let suno do the rest. Its possible then? Also, can I use a persona?
Yes to the upload.
Persona? maybe not allowed on upload?
Besides Im not sure Persona is effective if there's no vocal... but I'm not using Persona much ๐
My plan is to upload like a 10 seconds intro and extend. Yea not sure about the persona either. I cant test cause out of credits ๐.
"Hello everyone, Iโm new here and have encountered a strange issue: the videos I generated do not display any lyrics at all. Has anyone else experienced this problem, or could there be something wrong on my end? I would greatly appreciate any guidance, as I am completely new to this platform."
I had to clean up the voice in audacity first, but with a little tweaking this could be its own thing. ๐ง
Happened to me yesterday too. But it was like a radio talkshow thingy
My guess is that those are some voices suno uses to train its AI
Well it can be my muse on Sunday when I see how high I can get on all the free and heavily discounted cannabis
can someone find my public listed songs without having to sign in or sign up to Suno.com?
Just type in your Suno profile link and you should be able to see it is. Is it this one with the Towley name https://suno.com/@towley It views fine on my end though.
Oh no. Don't report hallucinations. That's my bread and butter. ๐
Yes but when I load https://suno.com and there is a search feature at the top right, click on that, it wants you sign up or sign in.. I want to post a song on FB but I think it's not allowed so I want to direct members to the website so they can search by name only
I just want them to search for the song by name without signing up
I don't want them to send my whole profile
See attached video dumps , search for a song the sign in or sign up window appears this is my issue. It appears there is no way to search for a song without this pop-up asking you to sign up or sign in from the main page https://suno.com/
3
unable to "get full song" on my crop or fade endings... for some reason
YOu dont get "full song" that is for extending. Cropping or fading will automatically render it to a new song
so my final song is going to have fade as a tag instead of full song...? was able to do this before this fade is only 50 seconds i croped my part 2 then faded it so the final song has the full song tag
YOu need to get full song first, and then crop or fade
trying
Get full song is only available on Part x extends
seems like they changed this. havnt had to crop in a while but last time i could crop the part 2 then get full on the crop. dont like having a full finished song with the "croped" tag or fade out tag. wasnt like this before
they changed it or it has a bug
works just not clean in my opinion
Always been that way for me, have been using Suno since January
Actually since November
been here sense last may almost 1 year now
Crop and fade are both recentish features.
I think the tag is only visible to you, not to others when it's made public
ahh thats new too then i think your right. But but my OCD lol
What's this Edit tag mean? Noticed it on a few of my public tracks
Whats the more benefit of purpose of cropping an extension and then full songing it over full songing it, then cropping it?
the final song resulted with the tag "Full song" intead of a "Croped" tag
we used to see theses tags on other people's songs but it seems we no longer do
so its no bigie i guess
Right. OK.
most my songs in my personal libary have no tag or the full song tag looks alot cleaner... but if im the only one to see it. doesnt matter anymore
Right. But that was before we had more editing tools. We don't see full song on Covers or Remasters either.
You want (Crop) and Full Song? Let see.... ~maybe can crop a split second off the end? Oh wait... no it only will do on extensions, of course. Extend..then nope....~ can't think of a way to get a Full Song of something that's not generated off an original.
We will wait for another 15 years and ai will be everywhere. And I'm sure ai will have positive moves in copyright rules too. At the current moment I'm making main melody with my humming or singing, or playing in vst. Lyrics is most cases is completely my too(or mixed ideas and control in gpt ), from my old school novels. And then uploading audio to Suno. Than generate song. And I believe this is my creation. Because for example before ai boom we could pay money to real composer and he makes full song for big big money. And with Suno we can make that job with our mind, ideas and no need to be rich to do that. That is my point of view, how I see situation.
Thank you! I've been asking all day because it doesn't fit no matter what
So I took the first part of a song and extended and turned it into a completely different one. Now I need to replace a section for bad pronouncing but SUNO recognizes the whole song as one instrumental (I had to delete lyrics from the old first part). The align lyrics doesn't seem to do much to fix it. I don't see any way to select parts and put tags manually. Anybody had the same problem? Or a fix maybe?
How are people editing whole songs outside of suno and then putting it back into suno?
Theyt arent, unless its 2 minutes or less
Stem separation to individual instruments, then into Cubase, cut, replace, add stuff, etc..
Isn't Cubase the same as studio one?
Stem separation so far has not been good to me unless it's through suno. Otherwise it jumbles up all the sounds between all the stems instead of separating properly
STEM separation isnt good anywhere to be frank.. best I have had is with Stemroller on PC. You cant get this stuff back into Suno though, at least not currently.
Can I create a persona from someone else's song or only one of my songs?
anyone else experiencing quality degrading as the song progresses?
KNown issue
Most reports are it starts at abotu 1:30 and degrades more through to the end
so I guess there's no way around it? dang it
It happens more in certain genre types... I haven't had the issue with my tracks so far
ugh, thanks!
I am having a hard time getting into my suno account. I pay the monthly pro plan, but it keeps sending me to a new account that I didn't create. My username is GHamp1987.
I really need help with this.
Please remove your user login, it could be used to hack your account
Was it possible that you accidentally created a new account? I know the login and create account panel looks very similar.
Once I choose an 'Extend' clip, is there a way to go back to the prevous version? It extended the clip I didn't want
Most if not all Suno features are none destructive... meaning, it never change your original clip... it always created a new one...
if you don't like your extension and already Get Whole Song to merge it... you can always go back to the original before the extend.
I am not able to see full original lyric when opened in edit window. I want to correct the small part of audio which is incorrectly pronounce the word
Report in #๐ชฒโbugs-web if you haven't , seems like a bug to me.
Ok
thank you!
When I use extend, it feels like the song is staying in the similar hype(?) range. I want some parts to go crazy, any prompting tips to stop making the song sound the same over and over again when I extend?
Q:
Hello.
I tried to create several songs and noticed that several songs have the same chord progressions for verse and chorus repeatedly.
I wonder if there is a prompt to create different chord progressions for verse and chorus.
still not sure what to do about the fact the quality degrades in the middle of the song
It's a bit of Suno taking the training and naturally coming up with the best predictable "hit" sounds means there's less Suno will choose the less popular chord progression but keep repeating the more popular common ones.... then the need for Suno to NOT be predictable and randomize away from the likelihood of having a predictable hit song by using less popular chord progressions. I like the latter idea.
We need a strength slider for a ReMi version of chord progressions.
Thank you for the reply.
I mean Suno uses the same chord for verse and chorus.
(example: verse: I IV I V, chorus: I IV I V)
So the song has only this chord progression from start to end.
From song to song. From verse to verse. Yes. That is part of the drive behind many seasoned suno-ers to using multiple extensions to get around this, rather than hoping for 4 minutes of getting a banger song, we know it's better to just extend every 20 seconds between stanza to keep it interesting.
In theory, it would be better if Suno was based on 1 minute songs than 4 minutes, then the change in progression and mdulations would come sooner and better to extend from that approach.
hi everyone, its been a few days since im not able to create a persona. It always says "an error occurred while creatong persona"
i'm on subscription , any solutions or work around on how it can be fixed?
One way to try getting through that is to upload a 2 minute montage of your chord progression you wish. So, your verse, rise, pre-chorus, chorus and bridge are all represented within 2 minutes.
Hello , I hope someone can help me , I pay every month 9.99 $ a month but get no POINTS credited . so I wanted to ask what I can do ?
First check if your bank payment went through. If no issues in your end, contact billing
/billing
For billing/payment issues, email: billing@suno.com
Include:
- Your Suno @handle
- Description of the issue
- Transaction ID(s) or payment receipt(s)
Before mailing:
- Check if your card was charged
- Verify funds were available
- If Stripe rejected your card, try using the iOS or Android app to pay via Apple/Google Pay.
Do not send non-financial issues to this address โ it may delay your response.
When I use the function โEdit Displayed Lyricsโ and change even 1 letter in the lyrics of the song, the sync lip text of the same song on my phone gets ruined. Many words suddenly disappear. I find that a real shame. In fact, it means that the function โEdit Displayed Lyricsโ is unusable. Is there anything I can do about that?
Hello,I need help. Anyone from support?
I am a Premium user and Iโve been able to create any music. 6 days. generated music is always 0:02 seconds โ no audio at all. & system use my credits repeating the same audio that I provide.
I text Chad bot ๐ค in email and discord - could somebody help and serve this before 14 days, health months ago without creating any music. Or it will be broke my heart. ๐
Suno username: [vee_r]
https://suno.com/@vee_r
@cobalt stump @warped dove @modern cairn @crimson badger Oh man, Suno...
How badly did they mess up the image sizing for songs this time?
None of my covers fit anymore, even when I crop them to 750px.
You canโt zoom outโonly zoom in?
Whatโs going on over there?
It was already annoying before, since you always had to move the image around to make it fit somehow โ
but now itโs a complete disaster.
Really, really disappointing.
How are you dealing with this problem?
If something is broken please report it in #๐ชฒโbugs-web without pinging random members of the team.
Do we have a current image cover ratio that actually works?
I was able to create a persona, but the songs generated from personas have been messed up for me for almost a week. The songs generate incorrectly, often starting in the chorus or bridge. I'm still waiting to hear back from support on when personas are fixed.
ok sory
Itโs 9:16 ratio with the maximum height 72px
Yea, i see what they say but it don't sit right.
The images seems fine on my end. I use Bing to create them and theyโre 1024x1024 on my end maybe theyโre different with the ai art site you normally use
but that's not 9:16 is it? no.
I created a song using the basic version before subscribing. Is there any way, even a paid one, to obtain a license for that song made before the Pro subscription? If there's any solution, Iโd be happy to know. Thank you very much.
Also, if I remaster a song, does the license refer to the original production date or to the date of the remastering?
Someone else might know then in general someone said 9:16 with the maximum tall for it on the upload screen
I made a song with the free plan and now i have a pro plan. I am going to do a remastering of that song from the free plan. Do i have the copyrights of that remastering?
Unfortunately no. See more #1294423389515284552
No. Not songs made on free plan.
See #1294423389515284552
You can still share it but cannot monetize on it.
It appears you are trying different types of extensions on the same song. Is my guess right? Have you backed up and added a few seconds to the start of your extension. In other words, instead of extending from the end of the original, let's say it's 03:27, go back into the timemark [scroll down to the "extend" window] , for example to 03:21, to make sure it's not hitting a lull, a break or silent area. Then extend from that timemark.
Hello Hello Vrking i am back
suno support team so slow still they didn't solve the problem of mine i am still unable to use V4 neither i can buy any more pack
One user has the same issue as yours... but on Cover... he tried on the mobile app and it seems working ...
Can you try quickly on your mobile app? see if your extensions coming out normal? Just to test to see if it's a browser issue... and not account issue.
So if I recall... you can generate fine on your mobile app but not on pc? and last I remember you were going to try a few things... none of those work?
Yeah, it's a real frustration; but I'm sure they'll respond.
Does anyone know how to save a song after I edited it using the feature โreplace sectionโ?
Once you like which clip it generate for your replacement, click apply... that would save a new song with the replacement.
Thank you!
Has anyone nailed a prompt format to get an orchestral score that's suitable for a movie trailer?
Thinking a sweeping score that builds to climax, like John Williams or this track from the Wild Robot soundtrack (https://open.spotify.com/track/4q5yj8ICHBB221UiZ9IFCd?si=594d7eb9a26a4c56)
To be honest... I've never seen that before... while it says the song will be upgraded... it doesn't actually say you can use it for commercial use!
I would NOT assume that. I don't know when they say "the song will be upgraded" actually mean.
Please confirm with Suno for sure before acting anything.
The difference between this is the license, so it's more about the legal language. By upgrade, they just mean they'll classify the song as Pro, which transfers commercial rights to the user. So the line that says Upgrade now and this song will be upgraded too means it'll swap out the license, giving the user commercial rights.
I'm no lawyer so I can't confirm that and wouldn't give any other advice so other than suggest that one needs to confirm that for sure.
Worst thing is to assume what they meant.
Report it in #๐ชฒโbugs-web and if it turns out that it's not a bug, suggest a change #๐กโsuggestions-web
Hello I needs some help please. I would like to learn how to edit my song without having to completely redoing that song?
And another question some of my songs before the ending pause then just talk not sing I want to delete that part from my song without having to completely redoing that song.
Why is this option only available with the mobile app?
Replace Song Art - Enhance your cover with a looping video!
Use Crop feature to crop it out then maybe adding Fade or Extend from the point the talking starts to get a new ending
I don't know if this is the right place to type this, but is there any way as of yet to have Suno generate songs using a specific theme?
Did you click the Rights and Ownership FAQ link to see if any further details?
So did you click the Rights and Ownership FAQ link to see if any further details to clear things?
Might be updated. What's it say now? I don't have that pop up.
Whats the rights and ownership FAQs say now that they say we can upgrade our songs?
i reformatted my pc and lost access to the account ?
Ahh... then you're right. Very confusing. Thanks. They may have forgotten to update the FAQs. Hope that gets cleared up.
i tried all my email for real cant find it
That shouldn't apply. The website is not proprietary to our computer, and you log in through Google SSO or whichever your choice. You may have lost any client files identifying your computer, so you'd have to log into your SSO again to access anything else using the SSO as verification.
What happening when you click on your SSO icon?
believe me i tried :S
like i can provide proof of payment
ahh
its was my phone number
xDDDDDDD
mb mb
Suno doesn't take a login by email. The only emails would be with your authenticator. So you'd have to workout any lost emails or passwords either the specific authenticator [SSO] . Where would it be asking for your email? APPLE SIGN IN... Google? Discord?
what sms
phone number
found it tyty
was*
i needed to try phone number without the first 0
Ta da. Yes... make sure the country code is correct.... without the 0.
yupyup im back to my account
Bam! ๐ค ๐ฅ
I made a new song and changed the AI picture background. But now when I go to generate a video for it there are no lyrics?
hello
Sometimes it just takes a while for new lyrics to update themselves before regenerating should be done. That's a possibility.
Hello, no itโs not the same songs itโs different songs and I try to make new . And I try a lot of songs .
Doing a few extensions on different songs, it does seem odd everyone is exactly 2 seconds long. That is a mystery.
Either way, did you back into the original account couple of extra seconds worth before extending and see what happened?
I went through the mobile version since I did everything on the computer and on the mobile version he does not give me more than 0: 44 seconds and he repeats the same song, that is, he did not create the same song, that is, he did not two different songs to me the same. It is still very strange and I don't understand what is happening
When there are consistent issues of short outputs across multiple devices and formats, it's always asked: are you using a VPN or any firewalls on which may cause a performance issue with Suno?
I get a rare notice by Suno that I'm using several open Suno pages at once. So I have to shut down all but one. That may be affecting outputs as well. Anything like that can add to an issue.
This is very strange from a computer, he creates 0 2 seconds from the phone, he creates 0 44seconds. But it would be advisable for me to create on a laptop how to do this?
Is that a screenshot from iPhone APP? Or a browser on iPhone?
No . I was working before same . Wasnโt have any problem. And I donโt need VPN. I donโt have any VPN.
@polar spade
I keep getting
"Video generation timed out"
Have tried numerous times. Closing out. Restart, clear cache. I emailed support but sadly I rarely get a reply
I got that error yesterday. But I did nothing more than try to upload after a few minutes and it worked. So I don't know.
I can show you. I work in my laptop because I create music itโs not usually Iโm use my iPhone to create any music. Just I try now because one lady says that to see what happened because I have the same Wi-Fi and with laptop it doesnโt work in with my phone. Itโs great only 44 second and this photo from my computer laptop
It could be a fruitless effort if an account issue, but since it recently works, on our end we can clear cache /cookies. Ctrl-alt-del and go to task manager and expire any open browsers, turn off any extensions amd firewalls on the browser your using.
Also think of any error messages in the past that may have temporarily flagged your account for any reason.
Restart your modem and router to see if that clears any packet losses , but frankly I don't see what that would do with Suno generating small outputs.
Are you using any cellphone service data instead of wi-fi? These are all mostly for login and browser errors, but poor communications might affect outputs, I guess in some way.
No
Oh.. I meant... do you have a cellphone service available that you can switch over to and test. Rather than using the same wifi that everything else is using. So we can go around your internet provider.
I just explained that I have the same Wi-Fi on the phone, I create music for 44 seconds and I canโt create on a computer. Well, at least 44 seconds may be better in the future, just once I tried on the phone I think the problem is something but I donโt know why why the computer does not want to create music for me
OK. Pick one of the 2 second ones... then extend off that 2 second one at either the 2 second end or at 00:01 second. What happens? Just testing once
Sorry, I donโt understand what you mean. Itโs OK if I call you in private to show you what happened with my computer itโs all right for you ?
Then.... if it worked before... go BACK to a recent song that an extension worked before. Find that Part 2 extension and do this experiment on THAT one as well. We are extending to a Prt 3 on Part 2 of a song that work before (within the past two weeks). See what is result.
No. Sorry mate. I don't take calls or DM. I do my best to work things out here.
I still don't understand what you mean this song that I took it she was more than a month ago in the library I liked it from my library and took it and she still did 2 seconds
Extend off one of these 2 second outputs. . Tell me what happens. Any of one of your 2 second outputs.
I still don't understand what you mean. That she works or not and she works for 2 seconds. And he runs to another song where also 2 seconds and then to another song where 2 seconds and runs like that.
Would it help if I try to translate to Russian. Maybe the translation would be more clear. I cans try.
If you mean, if I can create with these 002 second yes I can create with zero0 second
Yes. I think you got it. Extend again off of the 2 second extension. What happens?
So now none of my videos are showing lyrics when downloaded. Is this a settings issue?
Mine created a :29 second one and one at 1:39..... Part 3.
Is yours any longer than 2 seconds?
That could be then. They are focused on some updates I've heard with the iOS which might be affecting the whole spectrum of formats.
@polar spade okie dokie, I'm on Android. It's not a super big issue. Just annoying cause it was working
As i mentioned, i got the same error a couple of times, then it worked. Seem intermittent perhaps. Not repetitive to know a solution yet, I suppose, or it just goes away. Check back in and re-generate after an hour or so.
An different results of at least longer than 2 seconds for Part 3?
I think it works
But more than two minutes my music never makes and I donโt know why. And also, itโs great to see music itโs repeating same music. It doesnโt make a new one, so itโs repeat why?
Congratulation
But itโs only make from two second ?
So I must make 1st to 2nd and after two second I need to create music? For 2 minute
I will text after now I need to go and I will see your message little bit after
Thank you for support
And please answer to me how I need to create music is from not my songs from songs in library my songs from library, not create music itโs create only two seconds, and how to do this?
๐
So there may be something about the songs themselves that your working on, that are affecting the extend, but not affecting the second extension as much since they are more focused on Sunos Part 2 than on your original song.
It's is really hard to evaluate what good or bad issues Suno may be having with a song. Anythings from words used to arrangement or even a misplaced comma. Who knows.
Well 2 minutes is a much better sign. And if you Get Whole song, there should a blend of part 2 and part 3 with no issues. Although, I don't know the root issue. Sorry.
Extensions are limited to 2 minutes. That's normal.
Covers are limited to 4 minutes.
Remasters go for the full length of your song.
Ahoy, all! Having a bit of a problem with my latest song. Trying to rhyme "ethereal" and "funereal", but the tracks keep pronouncing the second word as "funeral." Is there a way to prompt the song to actually say the word I typed in?
Anyone else experience personas starting at the chorus?
Yes. It will auto-correct words and pronounce them as auto-corrected. Happens to me.
Just have to find ways to write it phonetically [fyoo-nerial] (?) or in IPA format.
Thanks, this helped!
Hello guys, trying to create smtn with v3.5 after canceling my first month of pro plan, and it gives me this error, the same on desktop.
My friends never get the pro plan and they can create songs.
Can anyone help me to understand what's going on and why?
hi i dont know if this is the right place
but im tryin to upgrade my plan to premier but no matter what card i use it keeps declining it
Have you had Pro and it's been refreshing each month?
yeah i had pro and no its been 10 days and i ate all the credits ๐ธ now i was tryin to purchace the 30$ pkg but it keeps decline=ing and i also used another account same problem and support is not replying
- You purchased a Pro account.
- Used that Pro account for 10 days.
- Now trying to upgrade to Premium after 10 days of Pro.
- . . . and using the original payment source on file with Suno used on original purchase? So the purchase was auto-charged against the card on file?
yes i used the same payment method and tried another method both dint work