🪲┃bugs-web

[long berry]

@humble cobalt As I know, If I quit the subscription, I cannot download the Wav files anymore starting with that moment, correct ?
What happens with the credits remaining if I quit the sub?

[sour dragon]

You'll lose them as soon as you cancel the subscription.

[unreal garnet]

that's not correct. whatever credits you have, as well as the subscription itself, stays until the end of the subscription period. @low cypress pls confirm

[unreal garnet]

whatever credits you have, as well as the subscription itself, stays until the end of the subscription period. @low cypress🌼

[low cypress]

Unused credits will expire at the end of your plan. For example, if you started a monthly plan on December 10th and canceled on December 15th, the benefits of your paid plan (and credits) will remain active until January 10th.

[rain quiver]

The new version is really nice. One big issue I have with it is that the clarity degrades over time. The first 15-30 seconds is clear and amazing. By the time you hit 1-min, clarity starts to degrade and noise is introduced. At 2-min it is more pronounced, and even more so at 3-min, etc, where there is significant noise and clarity loss when comparing it to the first 30-sec.

[gusty tendon]

0.0???? BUG???

what just happened

[long berry]

@low cypress I remember quitting a sub before the sub period ended and I could not download the WAV files anymore although the "period" had not finished yet. Is this correct?

[low cypress]

So, if you cancel your subscription directly through the account page on suno.com, your features, including WAV downloads, remain available until the end of the billing cycle.

However, if you file a chargeback or take any action that causes an immediate cancellation, you’ll lose all features right away.

For third-party purchases (like through Apple or Google Play), if a refund request is processed through them and it results in an immediate cancellation, the features, including WAV downloads, will also end at that time.

[long berry]

and now the big question: HOW is one supposed to download all the waves produced, that we own, since there is no possibility to mass download even more than 10 months after Suno's existence? A feature any computer nerd can implement in 4 hours, cannot be made by a company receiving millions in investment in 10 months.
It would take full days of work to download the waves produced in some months of sub. Should not one have the right to download them anytime when they were produced during a paying sub? Since Suno does not give us the possibility to mass download the wav files, it should at least give us the right to post-download them even after finishing a sub. @old wind ?????

[long sorrel]

Maybe refresh your page? If I click on your page, I see this. 🙂

[old wind]

Hey sad_grabby! Great to hear from you! This is probably more of a suggestion than a bug, but great feedback all the same! I agree that it could be very useful to have this option. Great thinking! Thanks again

[vocal viper]

Hello!

I am writing regarding a serious issue with song generation in your service. I am a paid subscriber and exclusively use the official website and official app, however, I keep encountering a persistent error.

When generating songs, the system incorrectly inserts warnings into the text claiming that I am supposedly using an unofficial or fake application, and suggests switching to the official version. This happens despite the fact that I:

1. Have an active paid subscription
2. Only use the official website and app
3. Have never used any third-party services

As a result, my paid credits are being wasted, as instead of the desired content, I receive incorrect texts with erroneous warnings. This significantly impacts the quality of the service I paid for.

I kindly request you to:

• Investigate this issue
• Check my account for technical errors
• If possible, compensate the spent credits
• Provide information about when this problem will be fixed

Thank you in advance for your help in resolving this matter.

Best regards,
@evgenyb

[naive isle]

I'm very sorry I don't speak English and am using AI translation to communicate. I think there's a bug with my account. I subscribed to the membership, but whenever I generate lyrics, it always starts with something like "Suno" before singing the lyrics I entered. @disconcertedheadspin137 This is my account; could you please check it for me?

https://suno.com/song/2706d93a-74ba-4e4c-95ed-d8d0192cc0c5

I used it last year and created hundreds of songs without this issue.

[long sorrel]

This is a community driven site. If you encounter problems with your account, it's better to use the official channels like [e-mail] or [e-mail].
Consider business hours when waiting for a reply. Just now, it can take some time before they respond as they seemed to be swamped with mails since V4 got implemented.

[humble cobalt]

It looks like your account may have been flagged as being used by a fake Suno app, or an API. This can happen for other reasons though. If you are using the suno.com website or official app, and not an API, please fill in this form so Suno can fix this for you: https://sunomusic.typeform.com/to/zGsJSzsf

[trail goblet]

Uploaded stereo audio now being downmixed to mono?

[naive isle]

Thank you very much, I have filled it out

[analog jasper]

The website is glitching itself while playing music

[wintry jewel]

Why the replace section funciton costs 10 credits even it fails almost every time?

[echo plover]

I get this error when trying to create a song that says "ninety-three" in the lyrics. The context I'm using "ninety-three" in has nothing to do with the producer who apparently has a similar name.

"Couldn't generate that.
Lyrics contained producer tag: ninetythree"

[long sorrel]

Maybe use another way of writing it? You can't prompt Latino because some singer chose this name. It's ridiculous. 😅

[fickle nest]

REplace Bug: In the replace window where you can adjust the lyrics it is near impossible to move the little pink markers this is very cludgy and makes it very trying to try and select the correct text to be changed. Extremely frustrating when you have a section of lyrics displayed that is way off from what is actually selected in the repalce box and is heard when played

[tired rover]

Good afternoon. I've been using your neural network since recently. However, over the past few generations, the neural network has been adding unnecessary lyrics to me at the beginning of a song. So I've already messed up a few options and my credits have run out. I would really like you to fix this point and return the credits to me. So I messed up at least 20 generations. My account @austerehairmetal5430 is grateful in advance. I am waiting for your response and your actions.

An example of a corrupted song
https://suno.com/song/451cd3b6-3833-4cb0-bbc7-60352269c0bc

These are the words I had!

[echo plover]

I changed it to "93" but it feels pretty silly to disallow actual words just because a producer used it

[fickle nest]

Ive got thousand+ credits easy wasted on this

[tired rover]

Do you think this is normal? It shouldn't be like this. Maybe I don't have a lot of spare funds to waste.

[tired rover]

Maybe I'm writing in the wrong place and you can tell me who to contact with this question.

[fickle nest]

Nope to me this should not be normal I waste way more on technical failures than should be happening. Right now I am dealing witha nightmare on a song I am on and my thousand will go way up

[fickle nest]

contact support but the devs should know there are tech failures Iw as reporting every song that failed for a while but got tired of teh extra time it was taking

to be clear tho I love soon but I do want to see this area improved or we be given compensation

[tired rover]

Yes, that's the thing, I have already applied more than once and wrote to different postal addresses, but, alas, I did not receive any response

[humble cobalt]

If you're using the suno.com website or the official Suno app, this shouldn't be happening. The extra lyrics at the start (and the "SUNO" watermark on the picture) are meant to only happen for accounts that are using a fake app or trying to hack the Suno API.

Please fill out this form so the Suno team can get this resolved for you: https://sunomusic.typeform.com/to/zGsJSzsf

[tired rover]

And the strangest thing is when I log into an account where I do not have a subscription, where 50 credits, there are no such errors!

[fickle nest]

I get massive problems with lyrics being added or numbers being spewed out or lyrics being skipped this has been happening sicne I have been here

[echo plover]

lmao at the lyrics that are inserted

[humble cobalt]

Are the lyrics "This was made with a fake app" or "This was made with Suno"?

[fickle nest]

The wierd this is it seems to start randomly

[echo plover]

hellion, click the link and listen to the song. this isn't a case of misread lyrics

[fickle nest]

I have only ever ussed the website

[humble cobalt]

But are those the lyrics that are being added to your songs?

[fickle nest]

It adds random stuff i dont ask for but those lyrics are very wierd

[fickle nest]

No not these specificly. But the poiint stands it shouldn't be adding stuff I dont ask for like verses numbers etc etc

[humble cobalt]

Ok thanks. I just wanted to check if it was the same thing because one is the AI fouling up (adding stuff you didn't want) which is stuff the devs would want to work to address, and the other is a deliberate effort to try to hamper fake apps and websites from leeching off of the service (which unfortunately does have false-positives, as in the case of the user I replied to with the form.) In the case where it's adding "this was made with a fake app", that's something support can address.

[fickle nest]

Yeah i thought we had same problem originally didnt play the link but hearing that was definitely some nefarious sounding stuff

glad devs are looking at this 🙂

[tired rover]

Thank you very much. I filled out everything there and sent it. I have a suspicion that this could have happened because I overloaded the system image. There were suspicions of a virus. But then it is not clear why there is no such error on another account that does not have a subscription?!

[tired rover]

This is a fake app, please go to

on suno.com/iosr suno.com/android to create

Music for free using the real Suno Suno app, don't settle for

This is a fake cloned application to create music for free on suno.com or find

The ioos application atsuno.com/[e-mail]

flash android,

This is a fake app,

Please go to suno.com/ios or suno.com/android,

to create music for free using real

suno applications

[humble cobalt]

Sometimes payment/billing related things can trigger this for various reasons (I've seen a few times now where it only happens after someone subscribes.)

[tired rover]

I really hope that they will help me solve this issue, otherwise I want to renew my subscription, but I'm not sure if all my credits will go down the drain because of this error. I check my email every day with hope. But there is still no answer. I check SUNO, but it still gives the same unpleasant result.

[humble cobalt]

Give it a few days - support seems quite overwhelmed at the moment. It used to take a couple of (working) days to get a reply but it may take up to a week or so at the moment.

[tired rover]

But at first everything was fine, I spent 1,500 credits, wrote several songs, and on my own poems, and then bam! and such a misunderstanding. I'm shocked!

[tired rover]

I see, well, let's wait. Thank you for your answer and for giving me hope. Have a nice day.

[deft latch]

Congratulations, you made the terrible playlist experience even worse now. In a long playlist when I try to drag the song from the bottom to the top as soon I hit the top edge it starts scrolling up but it also stutters a lot. It now takes ages to move the song. It was fine like 2 days ago. I tried Opera and Chrome.

[fluid holly]

lol

[night juniper]

I created a several songs with v4 and v3.5, got incomplete song and very bad quality compared with previous created songs

Today created:
https://suno.com/song/da3ca5e6-5d7c-48e9-8248-d9dbc0fc82a8

Previous created:
https://suno.com/song/0d809188-7569-46b7-bedd-bfa01bfead9d

[blazing sparrow]

How is that a browser UI bug?

[night juniper]

I have tried both website and iOS app, same issues

I don’t know why appears this issue

[humble cobalt]

I see you have the SUNO watermark on one of your songs. You'll need to fill out the form I linked here: #🪲┃bugs-web message

[night juniper]

Ok, I am completed the form, thanks

[wind drum]

I wrote some lyrics. I created a song with those lyrics. I created a persona from that song. I decided to change the lyrics. I went to create a new song with the new lyrics (only a couple lines different). I entered the new lyrics. I selected the persona and clicked create. The persona sings the old lyrics. I've probably wasted 150 credits trying to figure out what's wrong. Has anyone seen this?

I also tried the Replace Section function and the same thing occurred... it refused to sing the new lyrics.

I have a Pro account. I am using v3.5, on Windows 11, in Chrome.

[night juniper]

One more thing, last week or 2 weeks ago, system will ask me to do the verification when I create the song, is that already having this “fake app” issues?

Btw, sometime I may connected VPN before I create the song, I am not sure is it the root cause

[humble cobalt]

Not sure about the verification. VPN can cause it though.

[night juniper]

May I know the processing time and investigation for fixing these issues? Thanks

[humble cobalt]

You should hear back within a week or so I expect.

[night juniper]

Thank you so much

[desert lotus]

Question, certain styles that I use start off sounding good but once it gets to the middle of the song or towards the end, it starts sounding high pitched and uneven... as if someone reduced the sound quality mid song. I've tried remastering but it still sounds the same... is there a way to make the music sound evenly pitched?

Skip to 34 seconds and it sounds ok but once it gets to around 1 minute, the pitch is louder and unequal... I don't know of any programs that can equalize the sound quality... can anyone adize?

[deep root]

Why can't I download wav files

[fickle trench]

The beginning of the addition of some not watermarked audio for the sound, interference to my generated songs, how to deal with ah this problem, I try to generate normal songs every day, wasted a lot of points points, is it possible to compensate the customer it, this way who still want to become a paid member, please solve this technical problem as soon as possible it.

https://suno.com/song/354f2603-3a9d-4a10-921b-c43ad32fa1eb

[tired rover]

I tried to record the song again now, but so far nothing has changed, it also gives out this stupid text about the fake version. And loans just go down the drain. What to do? How long do I have to wait for this to be fixed?

[paper shadow]

I completed the form about one month ago, but nothing change or information, feel so bad

V3.5 and V4 still have Suno Logo in image

[humble cobalt]

Send a DM to @small shell so he can look into this please

[kindred berry]

The replace session for [Chinese] is out of order for a while, It cannot highlight the [replace session] as before and the [replaced lyrics] is like around 50% of what you input.

Hope the admin will look into it. Thanks

[daring phoenix]

I feel like the replace section tool has been weird for me today too. It is ignoring everything I tell it and favoring it's own opinion of what should go there over and over again with the same thing leaving me with something that sounds nothing like what it's replacing

[tulip terrace]

i need help, i change the Lyrics but the site does not read it, it says its changing when i reload but it stays the same

[toxic plinth]

Hello here, can anyone download the wave files of the stems?

Ok it comes from chrome, I just tried with firefox: it works

[pale shuttle]

pls help! https://suno.com/song/5d9069b1-7a96-4e95-98b1-1b09d4c39dfb And so with every song! I did not violate anything, I use Google Chrome address suno.com I filled out the form twice sunomusic.typeform.com/to/zGsJSzsf but there is no answer. I have a paid PRO

[grim escarp]

I would just like to note that I have had three people over the past two days with an issue with upgrading to pro accounts. All of them used Google as a payment processor and none of them have had the payment reflect an upgrade in the status of thier account or an increase in the credits. I didn't know where else to note this. All of them have apparently contacted support by e-mail but have not had a response. One of them claims to have waited over a week already. Since I'm the one that has seen all three people report this issue in the #📚┃suno-school area, I thought I would mention it here. I wasn't sure where else to put this but it could be a bug, or it could be three random people with unrelated problems. Not sure. Thought I'd see if those people could get some help.

[crude heart]

This song is Arabic yet It didn't reach Arabic trending, why? It happened a lot for other songs.

https://suno.com/song/519d068f-f6b5-4bb9-8033-ccb9aa76f43f

[crystal sable]

an arabic song doesn't necessarily needs to be on trend

[crude heart]

then what is the problem. I have got listens/likes from people

[worthy oar]

Suno is not detecting the languages right it seems, my songs don't trend on JP either even if they got more likes than some of the songs there. Title is in full JP, I had JP characters at the start of the song, used romaji for lyrics cause suno sucks at making out kanji and even messes up on hiragana sometimes.

[stoic kraken]

Are the scrolls in create and library broken only for me?
A "tutorial" started to appear, and suddenly all the scrollers are now not working...

... logout login solved it. Strange. A div containing all suddenly started to get x2 height.

[crude heart]

I support that argument. then in that case, our songs will be owned, working hard to promote your song then It fails to stand out even in a small trending

[worthy oar]

I don't really care about Suno trending, it's not like we are getting paid or anything. But they need to fix that bug cause it used to work right before. My guess is due to the new LLM they are using to filter songs.

[late jetty]

Suno seems to be declining my card - bank says its fine, no blocks on it. Let me upgrade please.

[magic schooner]

CONTEXT: chrome browser on macOS (Version 131.0.6778.140)
WHERE: Library > Playlists tab
ISSUE: Playlists screens seems to attempt reloading screen many many times

[shell zealot]

I don't know if this would be considered a bug per se, or if it's moreso an issue with the training data, but I've discovered that on the V4 model, a screaming female vocal, on anything at all, can not pronounce E in words, like for example, "fleet" "kneel' "real" "feel" there's others and other vowels it has troubles with such as A as well, but for the life of me I am very unable to get E to work, though they all work on v3.5, even on remastering, it still cannot do it either

:edit it seems it's a lot more than just that overall, V4 HATES screaming and growling female vocals

[blazing frigate]

songs disapear form playlists

no clue why

[barren sorrel]

@echo parcel how do i submit a ticket for support. I am losing unbelievable amounts of credits while the ai simply refuses to sing the lyrics i have provided. its unintelligable garbage

[long sorrel]

Write an email to [e-mail]. 🙂

[barren sorrel]

i did no response

ive lost like 400 credits just trying to make one song

like even just now i tried to recreate a section and it made the replacement 2minutes long AND IT STARTED SINGING THE RIGHT LYRICS! up until the second chorus and then it had a stroke and started slurring and repeating old lyrics from a version i wrote three days ago

[bleak needle]

Hello Is it a bug or intended that on the website, the custom lyric generation is now locked to 200 symbols, while the app (android) still allows 3k symbols? It's very sad if intended.

I'll explain. On the web. The lyrics box still allows 3k letters, but the ability to let ai generate off your lyrics is not present. It's replaces by write with suno that limits you to 200 symbols and it doesn't take present lyrics into account.

While the Android app still allows you to write your own lyrics 3k limit and press write random lyrics and AI takes them into account. Which can be used for a great long prompt with explanations for the AI.

[tidal yoke]

can't do stems from browser or mobile website....

Could someone confirm if they can get stems? need it for shimmer workaround :?

[barren sorrel]

moises makes better stems

[tidal yoke]

it does, but splitting them from Suno and downloading the WAV (and then compiling in DAW) for some reason minimizes existing shimmer

[wooden jolt]

@small shell pls help! https://suno.com/song/f2bce28f-1f68-441a-b74d-b646fd5f19ee
I sent an email to [e-mail] a week ago, but I haven’t received a reply yet. I have a paid PRO

[fickle trench]

Generated music with extra watermarks, these extra sounds affect the integrity of the whole song, almost two weeks without any improvement, to the next month I will not renew my membership, because I'm already wasting a lot of points, the official did not deal with my problem, I'm going to break down, every day is a sad mood!https://suno.com/song/f76cfdac-b05c-44b8-bbf8-e64fdd4d2e66

[sullen shadow]

Perhaps you ended up with a European accent vocalist, which I'm always trying to get...If this were the case, you would have to cover the song hopefully getting a similar vocal style and tonality.

[shell zealot]

would you like me to send in the example and you can judge for yourself? I don't think it's european, but I could be mistaken

[sullen shadow]

I'm all ears

[shell zealot]

alright let me grab 2 to send the 3.5 and the v4 ver

https://suno.com/song/5651d2cf-f18b-4770-b9da-32fe8102fe31 here's a good example where it's having issues with pronounciation mainly on the intro verse

https://suno.com/song/f4944668-0763-47bb-9262-58470a414971 and the 3.5 counterpart in comparison

[shell zealot]

I am convinced V4 HATES screaming females, in all seriousness I almost always get horrid results

[sullen shadow]

"Kneel" sound right on the first one. Checking out the second one now.

[shell zealot]

yes, on that specific one, after way too many credits, I got kneel specifically being pronounced alright 😂 but the others still having issues, I just sent that one because it was the first on hand

[sullen shadow]

Unfortunately, the 3.5 doesn't play...🔄

[shell zealot]

uh oh, well it's not a big issue, essentially the only real difference is everything is pronounciated properly

[sullen shadow]

Ah, it plays on its actual page, gimme a min.

[shell zealot]

you're cool

[sullen shadow]

Actually, to these fresh ears, "kneel" sounds without accent also.

[shell zealot]

yeah, I did get Kneel ok on that one render, but for example "fall, faith is a fleeting flame" then was pronounced horrifically

but it does mispronounce kneel later in the song

just the one in the intro of that one works

[sullen shadow]

But overall, it's understandable, no accent. Intense song by the way! 👍

[shell zealot]

😂 thank you, but overall it's good yes, it's just really tedious having to clean up specific sections and not to mention credit hogging, so I figured it'd be worth putting here for suno to maybe look into if they see this, because there is always an error of some sort with that specific vocal style

[sullen shadow]

Yeah, I have a current issue with vocals not being able to distinguish between wind, as in wind-blown and wind as in wind-up...

[shell zealot]

are you able to word it in a more specific way for it to understand maybe? or is it always just blowing wind?

[sullen shadow]

yes, with purposely misspelling sometimes helps..in this case, "wynd"...lol

[shell zealot]

😭 that's not what I expected

[sharp pelican]

this v2 model "song" dosen't display the final duration: https://suno.com/song/8b6578b1-7ca0-4b6f-a5cb-f69526350355 a loading icon since its creation

[upbeat prairie]

Write a PM to Mike B, he helped me with the same problem.

[barren sorrel]

it screws up the lyrics everywhere. i burned through 600 credits on this one single song and it just wont get it right. compare against the lyrics displayed

https://suno.com/song/46f9b565-1b16-407f-8319-a764c02b910elike

using any other style it is fine but this is the style that I'm dead set on

[fickle trench]

@upbeat prairieWho's Mike B?All I know about this one is that the email address they provide is this one: [e-mail].

[worthy oar]

have you tried doing it without the persona? Was that persona made using similar lyrics but not exactly the same? I've had a similar issue to you when I tried to make a persona out of a song I was making then tried to use the persona on that same song.

[barren sorrel]

Then it's not the same style anymore it's a co pletely new sound I even tried using v3

[small shell]

i'm mike b 😂

[small shell]

i'll DM you. a few things i've spotted here...

[eager moat]

Not sure about 200 limit but they are usually vers short and typically incomplete. Also sometimes I on yl get actual lyrics on sone side and useless stuff on the other side like "it looks like you want me to create a song, shall we get started". No, whatever made you think that?

[quartz zenith]

Can someone help me? I can't change the image of the song I created. In fact, I only managed to change it once. It says it's a networking error or something like that. What do I do?

[cinder herald]

Hey hi me again, another month and another browser, I'm on android and have been using Suno for months daily, and it's gotten to the point where I'm on my 4th browser and none of my others will actually generate a song. I click create, and nothing happens. After spending some time typing in the create box I can't get it to generate. Chrome, brave, Mozilla Firefox, and I do have the app but the app is so immensely limited at the moment I just have to wait for it's growth. I use the app to create but I can't reuse prompt, or even just open back up create and have my prompt from seconds ago still be there. I'm not whining. Just curious if I need to do something for my browsers to generate again. Is it captcha related? Is it related to a network timeout or something? Should I ensure I'm viewing a live page? I've tried everything I can think of. Anyway love you bye

[barren sorrel]

i take that back trying another style is also garbage listen to this

[worthy oar]

That's weird but I'd need to see the lyrics, know if you used a persona, which version of the model you used, etc to comment on this but yeah, it does sound bad. Also I noticed your lyrics luck structure tags like you use (hook) instead of [hook] and you don't have [Verse 1...2..3..4] or [Chorus] above them. Usually that's not a big issue but it does help the AI a bit so try that as well, as well as separating lines more often to give some breathing room to it.

I'm saying that because I don't face the same issues as you while using SUNO and that seems to be the only difference in what we are doing.

[queen hill]

It could also be related to the lyrical flow... if it's too wordy, Suno may just decide to leave out some words to get what it thinks is a good flow. That's kinda the feel that I get from the one that was posted above with the broken link.

[steady cloud]

Large playlists, don't auto play and become laggy

[edgy gorge]

ATTN: The captcha is getting completely out of hand! I upgraded to the premier and ever since the app has been (browser) spamming me with captcha's. It's fair to say I didn't pay to upgrade to do puzzles or for a pop quiz every other minute.

[sterile hill]

Just remasterd a song from yesterday and weirdly enough SUNO replaced all additional tags with numbers! Never have seen that before. That's how it looks (1st line = original, 2nd line = remastered):

[Spoken Word][World Music][Upbeat][Whistle]
[Spoken Word]456136917888567581816594

[Intro][World Music][Upbeat][Acoustic Guitar]
[Intro]862683001122846736567698

[Verse 1][Humorous][Fantasy Setting]
[Verse 1]1468691942288225

[Verse 2][Humorous][Fantasy Setting]
[Verse 2]9155873791078694

[Chorus][World Music][Joyful][Epic][Chorus][Full Instruments]
[Chorus]5768154910448911963455938260401952660901

... and so on

[sterile hill]

Remastered a song with Geman lyrics that were clearly pronounced German words with 3.5. But the Remaster with 4 made / makes the pronunciation sound like an English speaker singing German with a heavy english accent.

E. g., the original was "WAS FANG ICH AN MIT SECHSUNDFÜNFZIG KATZEN!?!?" and sounded like "natural", perfectly pronounced German.
The remastered one sounds like "WAS FENG YCH EN MIT SEXUHNFUNFSIG KETSEN!?!?!".

Is that a known bug? And if, is it being worked on?

[barren sorrel]

it's defionitely not to wordy, everyone I have played it for thinks the words are beautiful and thoughtful. I am a poet first and a songwriter second

https://suno.com/song/c4543da5-f00b-4724-af92-e4a955548554

https://suno.com/song/4953df03-48e7-49c4-be00-d8c872ce7b89

[balmy tulip]

I'm stuck on this interface and can't get past it. It won't load.

I can't use this version of Suno upgrade 4 right now.

The content inside cannot be loaded. What should I do when encountering such a problem?

@buoyant flume

[barren sorrel]

either

[barren sorrel]

II don't face these issues with any of my other songs either here ill post another one I made recently

https://suno.com/song/86a9548f-99c9-4ba8-b515-c82dd23672da

https://suno.com/song/82f90a45-dd62-4955-a4e9-c094c180fec8

https://suno.com/song/6af2bbb2-f9e0-4e0b-800f-3b7decb05a41

https://suno.com/song/beba525d-46d7-439c-b227-d26bd35cf41c

[fickle trench]

@small shellPlease, when will my account be back to normal? Sound watermark issue, deal with it, thanks!https://suno.com/song/10a55cdc-4ac6-4802-bc16-adbc50cfdcc1

[buoyant flume]

Have you now been able to load the content? Can you please try hard refreshing? Also, you will have to accept those terms to create using custom mode!

[balmy tulip]

It still doesn't work. I think there is a problem with the UI? Because there was no such problem before the upgrade, and now I can't even see the content on the selection interface for switching between 3.5 and 4.

The content of any song cannot be loaded, and also the history of the songs I have produced cannot be displayed.

[vestal belfry]

There is a freaky voice at the end of this saying weird things: https://suno.com/song/7d8eaf61-6ee8-4711-b41d-7db0e5f07836 it's happened on a couple other songs

[umbral rain]

Not sure if this has been mentioned much before as I'm not going to read back through all the posts. The last 25 generations of trying to replace a section over 3 or 4 different songs I have been unsuccessful in having it actually use the lyrics that it is supposed to replace. Instead it is generating the original lyrics which defeats the whole feature. In some cases it is not even using the original lyric instead replacing a lyric that is not supposed to be changed for one that is in another part of the song. I have been reporting them but it has been 100% fail rate lately so I'm not sure what is going on there.

[shut scroll]

bug page crashed on chrome

hers the crash log

here it is

[ornate cape]

The neural network very often does not perceive the character, this is bad. Loans are often wasted just because of this.

This is a very annoying bug that also spoils the user's mood. It really pisses me off a lot.

[ornate cape]

And again, the neural network has very big problems with continuation. She makes up the words as she continues and puts them back after they have been uttered.

[dapper cradle]

@small shellHello, my account also has a watermark problem, it has been nearly a month, I have sent a lot of emails but have not replied, can you help me solve it?

[vocal shuttle]

me too

[dapper cradle]

I send too many emails and get the same reply all the time. I just renewed my subscription in December and thought it would be OK. What a disappointment!!

[vocal shuttle]

same😩

[dapper cradle]

@small shellSoon December is coming to an end and my 10,000 points are about to expire, but I get nothing, and I can't even find anyone to refund😭

[woeful bramble]

version 3.5 is better at pronouncing Hindi words than version 4 ... why will we continue with the v4 subscription if v3.5 gives better results??

[ornate cape]

What the hell is a neural network generating not 4 minutes but 3 minutes and 6 seconds, cutting off the choruses

[ruby pollen]

my library doesn't load my old songs

[fickle trench]

Can you please tell me how no one has responded to me until now about the sound watermark on my account, and I have to wait until my subscription expires and my points are zeroed out?

[dapper cradle]

We all have the same problem, but no one is responding to us, and I feel like I've been cheated

[barren sorrel]

THANK GOD SOMEONE ELSE BROUGHT THIS UP!!!!! I am so sick of getting 3:00 minute long songs and it didn't even finish singing the lyrics even thought the available number of characters is 3000 and I barely went over 2000

[ornate cape]

The problem is that it doesn't matter even if 3 minutes is 6 seconds, you can at least continue doing this normally, and not repeat the second to extend and as a result we have a shit merge. Okay, I've already got the hang of it and stupidly started with the chorus or verse right from the beginning of writing. It's just a shame today, I was in a great mood, the song came out good. but I was so pissed off by this situation and the fact that suno doesn't care about the characters when you choose them.

[past umbra]

Bug, or may be just an unintended feature: Exclude Styles isn't a complete Negative. It rears its ugly head when the AI is too influenced by other things, which could be backend rules (like forcing bass to be present), vibes it gets from the lyrics, or even Style prompts that have double meanings that I, the user, am not aware of, which could apply to anyone for similar reasons. Please make Exclude Styles a complete negative. I will also post this in Suggestions.

[barren sorrel]

try being one of the poor souls like me who unknowingly subscribed to Donna Ai for a year and the whole platform is incapable of making any music at all now. and the tracks i got from that were superior in many ways to this platform. although i here that they stole the tech from suno they just did a better job at implimenting it

[ornate cape]

Simply... How infuriating it is! Today has already pissed me off. Of the 10 generated songs, only 5 took the right character. But the situation with the extend function is most annoying: the song added a second of completely unnecessary material, changed the voice, made it quiet and worsened the sound quality. And after clicking get whole, I realized that these are two different songs altogether!

Why do you have to spend resources on such strange results?

I'm just swearing today and not creating songs. It really pisses me off.

I, Alex Seylor, demand compensation in credits for the fact that the neural network is malfunctioning today!

Because of today's disruptions in my work, I lost all the mood I had, I even wanted to quit my work, swore at my friend.

The reason is simple: I don't understand why if it says Extend at 2:02 it means Extend without repetition, just keep singing and that's it. Why is it that when I choose a character, all my songs are sung in neutral and not the character. It pisses me off. And I understand that characters are a bug of the system, not neural networks.

I'm sorry, I burned out very badly. This is the only time I'm angry at Suno. Although I respect this neural network very much.

And the dumbest thing is: add the [end] tag already so that the neural network understands what needs to be done at the end of the song. To use it himself if he wants to disperse the songs.

[fickle trench]

This is the email response I received to ask my community to seek help, I can only wait, a day a month or how long?

[dapper cradle]

Me too

[hidden sand]

My videos for Suno keep being generated with @unknown as the creator, how do I fix this?

[eager moat]

suno keeps switching from v4 to 3.5 for some reason, I can't recall this happening before but it happened multiple times today now. I was about to start another song gen when I double checked and sure enough it was back to 3.5. I had just created another v4 before that.

[blazing nest]

Well, this doesn't look good, does it? Just got the pro account. Watermarked, 2-minute limit, remastering doesn't work (they extend the song instead). And if they are that slow in responding ... then it's all cooked.

[gusty nebula]

suno wont let me purchase credits while i have money in my account ready to go. does anyone know if this is a bug or something else? 🤔

[reef ember]

Good afternoon. I'm using the official app from play market, and the suno.com website. But at any generation I get a notification that I am using a fake app, although it is not true.

[calm nimbus]

Hello, everyone. Is there anyone in the chat who was able to solve the watermark problem?

[long sorrel]

There's a form you can fill out: #📚┃suno-school message
https://sunomusic.typeform.com/to/zGsJSzsf

[calm nimbus]

https://8yo8aenlt6d.typeform.com/to/KeSKkpuh

[humble cobalt]

It looks like you have copied the form that Penthera posted a link to.
You need to fill in the details on the original form.

[worn moon]

I really think there is a pesky bug whereas Full Songs might not appear on search unless you like them.

[wind drum]

If you create a persona from a song, and then attempt to create a new song that has similar lyrics with the song you used to create the persona, the persona will sing the lyrics from the original song. This happens consistently to me.

Using v3.5, Chrome, Windows 11

[tribal flicker]

wth is this

;/ suno after v4 and release for android making me day per day more disappointed about ability to use it, i think well if me or you not manage page to stable work again i will have to cancel my subscription because even if it is great when it work, there is too much time when it not rly work, like now....

[humble cobalt]

Is the website asking you to solve a CAPTCHA?

[tribal flicker]

not at all

just show this

[humble cobalt]

What are you trying to do when it displays this?

[tribal flicker]

yea when i try to open page it show this instead of page

[humble cobalt]

Which page?

[tribal flicker]

suno.com

[humble cobalt]

Is this from a bookmark or are you just typing in suno.com?

[tribal flicker]

just typing

[humble cobalt]

Did this just start happening?

[tribal flicker]

yes

[humble cobalt]

Ok yeah that sounds wrong, pretty sure it should be showing you something else but just wanted to get that info so the devs have it if needed.

[tribal flicker]

can i do something to fix this or just wait for u?

[humble cobalt]

I'd try accessing the site in a private window to see if it's any different there (could be a cookies/cache issue), or a different browser.

If it's something going wrong on the server end one of the devs will need to look into it (I'm not one of the team, just help out here on discord.)

[tribal flicker]

ok i see thanks

ok fixed it by delete cookiez and restart router (new ip)

weird thng.

thanks @humble cobalt

[small shell]

sending too many emails while getting that message is exactly what the message is encouraging you not to do. if we have too many emails to reply to, adding several more instead of just the 1 makes it even harder for us to reply! sorry to be so blunt about this, but I'm not sure how else to say it 😅

[small shell]

over the next couple of weeks, this should go back down to replies within 1-2 business days. it's certainly more than that right now- lots of people sending duplicate emails amongst other concerns

[small shell]

We've seen a huge spike in watermarks due to fraudulent cards being used for payments, nonsense being written in the billing info fields, etc. If your sub expires and everything is legit, you can trust we'll ensure you get to use the credits you paid for.

[small shell]

from what i gather, they tried using Suno. we fought back, so they tried using another service, then they fought back. it's really unfortunate there are so many copycat apps stealing services and trying to profit on things they didn't build.

[meager niche]

certain orchestral instruments do not seem to come up no matter hoy many time or how you prompt them in (eg bells)

persona is causing severe reverb and shrillness issues... it completely unusable

[dim coyote]

Found a weird bug when I hit cover for a generation or 2 then switched to reuse prompt to create a new song. It attempts to make it like the original song, but frequently freaks out during or after singing the new lyrics

[dapper cradle]

So there's nothing I can do but wait?

@small shellI just renewed my annual subscription, and it's been almost a month, and I can't use anything

[small shell]

shoot me a DM!

[outer grail]

having issues that after cancelling my plan (i'm not going to generate as much this month), I can't use my 5k extra credits i got from leaving V4 review and when i click generate its telling me im out of credits

when i click into account it still says i have those 5k credits so i haven't used them yet

[vivid seal]

Help, I haven't received my daily free credit for two days.
I'm pro subscription
where can I ask about it?

[outer grail]

this might also be because i locked my card due to unauthorized payments attempts (not suno), and suno attempted to purchase the plan for this month. However since it was blocked it has blocked the cancellation of the unpayed plan and locked my extra credits

[small shell]

resolved! thanks for the quick chat. will ensure you get an email back as well

[small shell]

DM me!

[small shell]

if you're subscribed, you get a monthly allotment until those run out. if you run out before the month is out, you get a daily allotment until the new billing cycle begins!

[small shell]

aaaand resolved! appreciate the quick chat 👍

[cosmic sedge]

when you're going through songs in song radio why doesnt the sidebar update with the currently playing song

[full socket]

why is it on extensions... the same chorus plays with so much more reverb? resulting in very high pitch ringing sound in the background, so annoying... it wasn't like that pre-V4

[meager yoke]

I tried to remaster my recordings made in 3.5.

"Remastering clip..."

After the above message appears, however, the remastered sound source is not actually created.

[full socket]

That happened to me a few times... and then I realized I was viewing "Liked" clips... so the new generations did not get displayed... so I clear the filter to display everything and there they are, 4 remastered clips that I tried 2 times 🙂 Maybe that?

[meager niche]

I am very sure the negative prompts are being treated as positive prompts... things I specifically assign negative are getting constantly added in

[full socket]

not 100%, I put -female vocals, but I got female vocals once a while

[meager niche]

i am making metal music, trying to force it to make deeper voices so i exlucde boy bands, pop, etc... and now it literally only making voice with boy bandish vocals

[fickle trench]

@small shellI would like to restore the normal use of the account as soon as possible, I do not know what is a pseudo-card payment operation, I subscribed through the regular payment channels, please find out to verify the billing records, thank you.

[small shell]

DM'd!

[barren sorrel]

yeah and they wont refund anybody either even though its complete fraud

google acts like its not their problem either even though they facilitated the fraudulent transactions

[small shell]

yikes. i'd recommend attempting to file a chargeback with your bank

[barren sorrel]

ooo good idea

[barren sorrel]

do you guys have any plans to at a certain point switch to a reinforcement learning model to expand the realistic approach to learning for you model? using user responses to educate the model on good or bad growth?

[sullen shadow]

Yeah, whatever is going on seems to also be affecting generations using personas. I had a persona that sounded similar to Chris Cornell in his later years and now the AI keeps spitting out some younger teeny-bop dude

[small shell]

do you use the up/downvoting in your tracks? they do in fact make a difference for model refinement

[small shell]

was the model initially made in v3.5?

[sullen shadow]

Yes, I had started assuming that is the issue.

[dense scaffold]

@small shell Same problem with fake app for 11 days now ...wrote you a private message will you help me?

[small shell]

I'll DM. Surprised you don't know what's happening!

[gusty nebula]

i still cant purchase credits, i know its not my bank because i added funds to my Steam wallet to check, but it's a Suno problem. can anyone help by checking my account? i've already emailed billing @ suno but no reply.

[timid aurora]

How long does it usually take for the Suno support team to resolve the watermark issue? I filled out the form a week ago and haven't received a solution yet. I have some personal work that requires using Suno, and it's quite urgent.

[reef ember]

The problem with watermark is when it says fake app at the beginning of the song? Seems to be a massive problem and it's not being resolved. I guess I shouldn't have bought a subscription, because everything was fine on the free version. I can get a second account. Pretty frustrating.

[vestal wave]

I recently deleted my Suno account with the username donfares without fully realizing the consequences of this action. I would like to kindly request your assistance in recovering my account, if possible.

[timid aurora]

This is my second account same problem

[blazing nest]

@small shell Hey man, sent you a DM regarding the fake app issue. I hope it's OK ^^

[sick ice]

Anyone else having issues with Personas regenerating the song used to create them rather than creating a song with the NEW lyrics provided ? I am having this issue with v3.5 & v4.0

[spiral oar]

I have a problem when composing a song, it always inserts the word Suno. It happened after I installed the automatic registration app from google. When the app was launched, it would download to my phone. But after that, every song that Ai made said that I put a fake suno app, even though the app came directly from the Official suno via google play. Now I have been in trouble for 3 days because I can't make music. Please fix it before I file a refund unfairly. Because every time I make a song, I lose 5-10 credits. Please fix it urgently. The team should work a little.

[oak ridge]

On Chrome for Mac and IOS, in-browser translation isn’t working on the lyrics when you are in song detail. It does work on song titles in library view.

[blazing nest]

Thank you, Mike. You the man. The issue is resolved 👏

[full socket]

Does anyone hear anything on when V4 fixes are coming?

[gusty nebula]

looks like i can't buy credits anymore while using the Pro Plan. Someone fix this Error asap

[orchid dragon]

is it normal that when accessing suno songs I created through a browser, the lyrics include "this is a fake app"?

https://suno.com/song/1673df91-65c1-4500-8561-06015fcda6f8 it hits hard

[humble cobalt]

@orchid dragon @spiral oar @reef ember

This is only meant to happen for accounts that are using fake Suno apps/websites or attempting to access the service using an API.
It should not be happening if you are using the suno.com website or an official Suno app.

If you have not done so already, please fill out this form so the team can address the issues you are having:
https://sunomusic.typeform.com/to/zGsJSzsf

[jagged hatch]

Playlists cannot be permanently deleted
Some Songs are glitched thinking theres a persona or image or what ever data from playlist, although persona is deleted, so they can't be deleted.

Accounts can't be deleted.

[torpid girder]

When selecting 'liked' in songs tab, and I go to create mode, it filters out songs that are not liked.

Also when remastering a track, from not the create page, it would be great if you can stay where you are, so that I can hit the remaster button as many times as possible

[blazing sparrow]

So I decided to finally say something too... I think some of the website's functionality has been broken for a while now. At least long enough for me to conclude that nobody is even working on those. So perhaps some pointers would be of help below:

For some reason, all components have their event handlers attached twice. On computers, this usually isn’t an issue, but it’s causing problems in the mobile view. The result is that touching an element often just causes it to blink briefly, while the menu button doesn’t function properly.

I concluded that, on mobile devices, two event handlers are being activated simultaneously. They perform essentially the same action, but one component or control appears to open slightly slower than the other. The 0-second delay of the duplicate handler seems to cancel out whatever was just triggered, causing inconsistent behavior.

On mobile devices or any touch-capable device, you currently need to press menu items or buttons and hold your finger down for a fraction of a second before releasing. This seems to ensure that menus work reliably.

Additionally, regardless of whether you’re using the mobile view or the desktop view on a touch-capable device, the code should prevent mouse click events from firing when touch events are being used—and vice versa. It’s been a while since I’ve done web development, but if I remember correctly, you need to prevent default event handlers from firing when you have custom ones attached. Otherwise, on faster mobile devices, a single tap on the screen can trigger multiple events, often before anything even displays.

Alternatively, you could attach event handlers to components only after they have successfully opened, or enable menu sub-item event handlers with a slight delay (e.g., 100 milliseconds) to avoid conflicts.

Lastly, I’m fairly certain that, if touchstart, touchmove, and touchend events were handled correctly on mobile phones, the wave cropping selection component would work properly. Right now, on mobile devices, the crop selection feature only works if you use a mouse connected to your device.

On mobile devices, the regenerate section and crop song tools are only visible in desktop mode. This forces users to enter start and end timestamps manually because waveform selection resizing doesn’t work on touch devices without code modifications.

For me, the most frustrating issue is that on mobile phones, navigation and menus often fail to open or function correctly when tapping quickly. I’m confident I’m not the only one finding the UX subpar.

By the way, I spent a couple of hours trying to resolve the issues mentioned above, but it’s too time-consuming for me to deobfuscate and figure out all the JavaScript code involved.

[blissful fog]

Team, pls help

[barren sorrel]

i do

[balmy tulip]

Is it a problem with the VPN? Or is it an issue with my ID here? I can't use Suno this month already.

What should I do? How can I deal with it? Who can tell me?

@buoyant flumeWho can I turn to for help?

This website has always been in this state.

The mobile app crashes directly.

[olive nacelle]

What should be done in this situation?

[timid aurora]

@small shell I've sent you a DM about the fake app issue, I hope you can accommodate my request. Thank you for your time and consideration

[buoyant flume]

Can you please DM me your username and handle?

[wide rose]

My suno song has an English sound watermark. How can I solve it?

[blazing sparrow]

Based on my experience, just try again.

Okay, what the hell...

Why is the uploaded audio clip converted to mono now? Why? Please revert that change. Whatever the justification is, there's no technical issue with using stereo uploads. In fact, I tested this with one of my old uploads (1m25s long clip from a song I produced myself) that is in stereo, and neither version 3.5 or 4.0 had any problems using it...

Please revert that change!

I didn't subscribe to the premier tier only so that you could start downgrading the features and functionality that got me to return to Suno, to begin with.

[humble cobalt]

Out of interest, what formal, sample rate and bit depth is that file? I see another user tried to report similar, with 32bit WAVs suffering this and 16bit WAVs being OK (but their post was automatically deleted due to profanity.)

[blazing sparrow]

The exact same file that I uploaded the last time. It's just I trimmed it shorter this time. In the trimming window in the browser it was previewing in stereo.

But that's not all. They also go crazy when converting this to mono which is that they are basically doing 50% mix of both channels and then Big normalized to 0dB.

This is complete insanity. How am I supposed to even use it if it's cranked to the maximum? It's too loud for both extending and making covers of.

But even that's not all... Because of this stupid decision, when I extend it (by the way, it contains mostly vocals and a background pad. Melody), the model adopts the audio characteristics of my upload - meaning that 50% the time extension that it generates will sound mono too because of that.

Thanks for screwing up. Even those things that worked just fine! And I was honestly contemplating in offering my help to them as someone who is experienced in both mixing and mastering and also familiar with machine learning and neural audio codecs and whatnot.

There's only so much goodwill left in me before I start making more noise, and outside this discord.

In the bottom is the waveform of the MP3 file that I uploaded.
The top wave is the audio that I download back.

I didn't mix those two channels together into mono and increase the volume.
Also, don't pay attention to the file names you see about waveforms as this particular wave editor will convert all files into wave format upon loading...

So here's the thing, I haven't complained to support or to anyone... Not a single time. Yet I've spent thousands of credits on crap and then thousands more on investigating and generating stuff for the purposes of analysis only. Because I genuinely wanted to help them.
Even if I spent thousands of credits for analysis, I know that it's all an investment for the future. Better sounding sumo. By the way, I didn't even need to upload this or use this particular sample again because I'm not actually making any music right now. The only reason why I was testing this today was to see how the model behaves compared to what was happening a couple of weeks ago.

So that's one of the reasons why I don't bother them, at least not for now until I still process + test stuff on my own tiny version of the music generation model that I built. It's just my decision was to actually try to replicate all the issues to identify the root causes. It's just my decision was to actually try to replicate all the issues to identify the root causes.

So I'm not complaining about the model's quality. There are plenty of people who do that for me. However, right now I see a degradation in functionality that has got nothing to do with the models.

[blazing sparrow]

Also, although I don't know how familiar you are with software development or how experienced are you with or to processing specifically, but there is no way a 32-bit stereo file could end up becoming a 16-bit mono unless some kind of an unconditional conversion has been written into the code. Usually you get an exception If you try to push 32-bit samples into 16-Bit integers anyways. Although in some sense, it would make sense to actually enable 32-bit internal processing anyways, such that when you are doing some kind of loudness normalization or something like that, you will not end up clipping the audio. You see, 16-Bit audio can never start clipping and distorting if you convert it to 32-bit before you start processing.

Fun fact, If your AI is generating hold your tokens with too loud music. Then you can recover all this clipping after your music has been rendered into the file, and oc you're using 32-bit file. If you render clipped audio into 16-bit output, you're screwed and your music will always have distortion even if you try to lower the gain after the fact.

And I know all that because I've dealt with that in the past. Oh and the last time I intentionally caused clipping was here in my lab when I tried to replicate possible scenarios of how Suno managed to generate music that sounds distorted due to actually clipping at some stage in the process.

Okay, since you mentioned 32-bit, I actually went ahead and tested this right now. I uploaded a nice 32-bit WAV file this time. The result is still the same. It's converted into mono.

So no, depth has got nothing to do with it as expected.

[wooden kite]

Audio upload no longer working for me, it just says "generating image" and keeps like that for hours, nothing happens

[blazing sparrow]

Yeah it works fine for me.

[orchid dragon]

I remembered that after v4 was released, it was prohibited to use v3.5 for generating covers, so I made a browser extension that modified API requests to use v3.5. Perhaps because of this, my account was flagged for API usage, even though I did everything in the browser. Is it possible to remove this "flag" from my account?

[meager niche]

The replace featuredoes not work for words that too closley rhyme together. ex: hold and cold... it just uses the original word each and every time... I'm burning through credits trying to change a single word from an otherwise great song
EDIT: yea.... there literally no diffrence in the entire 10 sec section.... it is resusing the SAME EXACT audio... with no changes

[humble cobalt]

Only way is to fill in the form or email support, then they'll look into it.

[wooden kite]

I tried it on firefox and on chrome, it just gets stuck on upload and generating image

Oh wait it's working now on chrome

I'll empty my firefox cache, that will fix it

[humble cobalt]

This seems to be a bug with the upload trimmer.

I generated a tone in Audacity alternating between channels.

Uploading 44.1KHz 16-bit, 24-bit and 32-bit WAV files without trimming them - they remained stereo. I was able to directly extend all of them with v4 and v3.5 without issue - the test tone continued into the next part of the song, in both channels.

Reuploading the 16-bit and 32-bit WAV files and trimming a little off the end caused them to be uploaded as mono, with only the left channel's audio being present.

[timid seal]

it is almost certainly a bug with the upload trimmer; a week ago i was uploading clips, and trimming them produced mono variants vs leaving them untouched which produced stereo variants. was this a previously known issue? if not, yay

[humble cobalt]

It seems like a new issue (it's a relatively new feature.)

[humble lichen]

Hi all. I haven't been able to use the service for two and a half weeks now. I paid for a subscription for a month, generated several songs, but after a couple of days, when generating from a browser or from an Android app, I get an option for a track about a fake app and a watermark. I wrote to support twice, no one answers me.

[sullen shadow]

As a workaround for the normalization issue, you can add a click sound at the beginning or end of your file that hits 0db. In this way, the upload will appear already normalized. Then, you can simply crop out the click with Suno's edit.

[humble cobalt]

This is only meant to happen for accounts that are using fake Suno apps/websites or attempting to access the service using an API.
It should not be happening if you are using the suno.com website or an official Suno app.

If you have not done so already, please fill out this form so the team can address the issues you are having:
https://sunomusic.typeform.com/to/zGsJSzsf

[sick girder]

Why does audio upload not working? It just stuck on generating image. I only upload 1 minutes wav that was around 10MB. Tried od chrome & edge. Also didn't work on phone chrome

[humble cobalt]

Just to add more detail: Here's one of the uploaded WAVs (I chose the 16-bit one just for size, they all behaved the same so this is just for reference really.)

16-bit WAV upload: https://suno.com/song/e466d59e-cb17-4dce-bb3f-56310ecb449c
24-bit WAV upload: https://suno.com/song/be17bdbd-9e7b-4fc7-8b04-2ed9f962ed1e
32-bit WAV upload: https://suno.com/song/4d49bfea-23dd-4f0c-a8a5-c8ecc2bc0e83
MP3 upload: https://suno.com/song/63808c92-8c9f-442a-9c23-1a3cbe992c82

These are louder after extending, but remain stereo in both the upload and when extending.

Trimmed 16-bit WAV upload: https://suno.com/song/2fbafefd-dd6a-4830-b4cb-59b996757b84

The resulting clip is normalized, and is mono (left channel audio only). There is silence where the right channel audio should be heard. (I did try 24-bit/32-bit as well with the same results.)

[humble lichen]

I'm using suno.com website. I checked from three different devices.

[humble cobalt]

You'll need to fill in the form I linked so this can be addressed. It's something that support can also handle but they have quite a backlog to get through at the moment (last I heard it may take them a week or so to respond.)

[humble lichen]

Thank you. I filled it out and sent it.

[gusty nebula]

Anyone got an answer for me about why I could purchase credits for about 3 months with pro plan, but now with pro plan, every time i try to purchase credits it says there's an error. would be nice if someone could respond with anything so i can buy creds and move on with my life.

[hushed kestrel]

im trying to generate anything with lyrics but its generating with smth about fake suno app but im using https://suno.com/create

in app same issue

what should i do?

[queen hill]

#🪲┃bugs-web message

[arctic root]

Do we have a resolution on the shimmer distortion yet? 🙂

[native star]

the website wont load anything

i have been waitning for it to load for about an hour

[wary flare]

Are you using a VPN?

[native star]

No

[wary flare]

Tried a different browser?

[native star]

Well Microsoft edge is what I have been using before and it’s loaded every time but not today

[wary flare]

Can you try the Incognito mode?

[native star]

It won’t let me click on anything now

[wary flare]

Were you able to log in in Incognito?

[native star]

It won’t even let me click sign in

[wary flare]

Hmm

Could be something with the browser

You can try logging out in the non Incognito, regular version of the browser that you use

And log in back

[native star]

It won’t let me do anything now

[wary flare]

If you have the same issue, the possible fix would be to change browsers and check if it works

[native star]

Even without incognito mode

Ok now it’s just not doing anything now

[native star]

It loads in on my phone browser but not on my pc

[wary flare]

Does sound as a browser issue, which is great, means that nothing is wrong with your account

Try any random browser and see if it works

[native star]

it was microsoft edge being stupid

[wary flare]

Phew

Enjoy creating music on Suno

Don't forget to share it with us in #🐣┃suno-showcase, #1154790975240155247 and #💬┃general-chat

Wishing you all the best

[hollow linden]

Not sure if this is a bug or a security feature that is set to high, but I'm getting the CAPTCHA now on both mobile and desktop browsers. First it was on the mobile browser and it would log me out after a while and I'd have to do a fairly simple CAPTCHA to log back in, but now I just got a difficult one when trying to create music. I understand having extra security to help cut down on bots but I'm not a bot, don't use bots, and am not sure why my account would be flagged to get CAPTCHAs now.

[sick girder]

Other possibilities is because you are using account with illegal payment (carding) or your credit card are used on multiple account

[silver dagger]

I noticed that the images of the songs I generated have SUNO watermarks, and the duration of the songs has also been significantly shortened. What’s going on?

[humble cobalt]

This is only meant to happen for accounts that are using fake Suno apps/websites or attempting to access the service using an API.
It should not be happening if you are using the suno.com website or an official Suno app.

If you have not done so already, please fill out this form so the team can address the issues you are having:
https://sunomusic.typeform.com/to/zGsJSzsf

[silver dagger]

ok

[meager niche]

i am trying to use the replace feature and it is completely ignoring the edited lyrics. every time. without fail

ive wasted so so so many credits

the replace scetion tool does not recognize the last 30 seconds of my song.... none of the lyrics show up when selecting

[shrewd island]

Selecting a track in a playlist no longer displays it's details in the right side panel. Instead it shows Suno announcements. Not sure if this is a bug or by (new) design, but it's not very useful.

[slate mist]

BUG : all extend's usinv v4 of any song total length = 2:00 

i cannot make a new song with a persona and have it be a dynamic length. also even though there is 4:00 of length potentially none of the generated songs being 3:27 consider ending the song before then. they just isntantly stop/cut```

[meager niche]

v4 seems to overwhelmingly over-focus on vocals... its sounds too close to talking than singing most times and it overpowers the music

[meager niche]

The replace feature is highlight the wrong lyrics for the selected parts of the song, making proper editing impossible

[stuck zenith]

I need some assistance, all of my personas are gone, both from the list and my library
Persona's still show up in the favourited tab, but will not play the song associated with it. Public personas are still on my profile, thankfully.
I would like some assistance with this, please.

[opal trail]

This infuriating wasted space on the right side of my screen. It HAS to go.

[queen hill]

We've been bitching about it since July. I think it's here to stay.

[long sorrel]

It's not wasted. It's a place holder for announcments or lyrics. 🙂

[opal trail]

Cool, so there's neat little UI/UX trick that basically EVERY other app uses where sidebars, sliders, etc slide out of the way and take the negative space with them.

Discord even does this.

Even my terrible unity games do this.

It's a basic quality of life feature.

[long sorrel]

I think it's the smallest of the current problems. It doesn't bother me at all. They could make it bigger, if only the shimmer would disappear. 😅

[opal trail]

Can't set my songs as public???

[humble cobalt]

Are they based on an uploaded audio clip containing a vocal?

[opal trail]

The uploaded audio clip was nothing but vocal. My vocal, to be precise. Recorded directly from my not-quite-an-SM-58-but-nevermind into Suno.

I think the only processing that was done was me running my interface through VoiceMeeter for realtime noise gating and compression

It also appears I can't set the original source vocal upload as public (not that I'd want to, my vox are absolute dogwater, but still. My vocals, my original lyrics... paying subscriber... my IP, no?)

[humble cobalt]

Ah. Anything containing a voice or which is created based on an uploaded vocal can't be made public on the site. Link can still be shared etc. though

[opal trail]

Ah.

Why...?

[queen hill]

Probably to prevent me from uploading Furry's voice and then having him sing/say whatever I like. 😄

Not that I would do that... ::cough::

...regularly.

[humble cobalt]

I expect it's to minimize the risk of having clones of famous singers voices being published on the Suno website. There is also a copyrighted material detector to try to prevent this with uploads as well but if someone manages to fool that, it's an extra layer of protection.

[opaque loom]

+95% of all my songs are cut off, why? They reach more than 2 minutes and they are cut off, songs that should be 3 or more minutes? Why does this happen?

[brisk nexus]

SEARCH is broken if you have not already notice you cannot find a song, you're looking for anymore hope they fix it 🙁

[mystic hamlet]

I'm unable to convert track to wav audio and download on both chrome and firefox browsers, mp3 works - but not wav format.

[spice flower]

V4 completely broken, extend not working, it just makes up new vocal and melody, and get whole song break the songs

[upbeat prairie]

Do you also have a Suno watermark either on the pictures or within the song?

Had the same problem some weeks ago and had a watermark on my pictures.

Finally the support answered me ( Mike B from Discord solved my problem but I asked for a refund):

"Apologies for the delayed response as we're receiving high volume of emails right now.

For transparency, Suno has identified several apps using Suno behind the scenes to generate music but then act as if they made it themselves. In an effort to identify these, we have added audio and visual watermarking for accounts that are flagged as potentially linked to these apps and companies. Unfortunately, this process is not perfect, so there are some Suno users affected by this as well.

Thanks for sending the link! We don’t have an exact timeline for this to be resolved, but we’ll work as quickly as we can so you can get back to making music. We’ll also send some credits your way once you’re back up and running as normal."

[steep wind]

I am currently experiencing generations getting deleted due to 'elevated usage'. I thought premium paid accounts had a 'priority generation queue'. I might be wrong but I think I just watched it delete 3 out of 4 generations, one of which was actually already generated, right before telling me there was 'elevated usage'.

Yeah so paid accounts with priority generation queue should not be getting denied generations. It just happened again.

Couldn't generate that.
Sorry but we are currently experiencing elevated usage. Please try again later. Thanks!

Ah for the record that watermark thing happens to me and I am definitely not linked to a company I retired this year. Hey Suno if you suspect things why not just talk to us? Is that too hard?

[humble cobalt]

Regarding the watermark:
If you are using the official suno.com website or one of the official apps and have not done so already, please fill out this form so the team can address it:
https://sunomusic.typeform.com/to/zGsJSzsf

[compact cedar]

Hi, I can't download WAV. It worked yesterday, but today it says generating but never delivers. I've refreshed, relogged, tried different browser. It seems to be on all songs not just one. No WAV for me 😦

[compact cedar]

Same here

[atomic stone]

Maybe Beeker from the Muppets shouldn't be in charge of Suno development any longer....Generating downloads that don't actually download. What is next? Generating music that is actually silent?

[stuck zenith]

I work really appreciate some help with this

[mental briar]

v3.5 is much better

[wary flare]

No VPN?

[wary flare]

Currently an issue on the Suno's side

[compact cedar]

thanks for the heads up, I can stop fiddling with my stuff trying to make it work.

[wary flare]

Happy to help, I'll tell you when I'll know that it's fixed

[spark berry]

Is anyone else having a problem downloading the WAV files of their songs? I tried downloading a WAV of my newest song and it says generating file then nothing happens. And now I can't download any of my songs in WAV format. I can still download MP3 which is weird... Can someone help me?

[wary flare]

Yes, an issue on the Suno's side

[spark berry]

Ok thanks. Good to know it isnt just me

Im also blind, was looking to see if someone else mentioned it and missed your reply literally a few messages above

[wary flare]

All good, haha

[stuck zenith]

Nop, it all just happened randomly

I haven’t made any changes or anything

[wary flare]

Tried the Incognito mode?

Or a different browser

[chilly girder]

Hey it seems that downloading wav files isn't working anymore. it was fine an hour ago now it just never happens

[old mural]

WAV Download is broken again.

[old mural]

Yeah same thing here, using Brave as a browser. Might switch to a Mozilla-based browser and test it there.

[uncut stratus]

same

[old mural]

Firefox is a no-go too.

[uncut stratus]

i think its a server side problem tou

[old mural]

Yup server-side issue, and here I was wanting to download a song to make into a meme.

[uncut stratus]

me to mide way producing wanted to add a vocal and side went down... i guess some time to touch grass lol

[old mural]

I don't want to use MP3, rather have the raw WAV file because it's easier to make videos with.

[uncut stratus]

same but more bc its better sounding...

[sullen jay]

Happy to here I am not the only one 😄

[visual breach]

yup, they know apparently, many channels talks about it.

[uncut stratus]

lets hope their updating sm and wav files will be now even better ❤️

[old mural]

Maybe they're adding FLAC to the list of versions you can download.

[visual breach]

with the wav file you can compress it into any format you want after 😉

[old mural]

Yeah which is why I prefer the WAV file.

[silver tundra]

Since yesterday whenever I make a new song it is cutting off halfway through the generation.

[clever shuttle]

Since I got the Pro version, Whenever I Remaster a song, it's completly silent and always "shorter" than the original. Any tips ?

[sullen jay]

Just downloaded a .wav. Thanks! ❤️

[wary flare]

Can you check if you can download the wav files, @old mural?

[silver tundra]

this seems to only happen when I am using a saved Persona

[meager niche]

the cover features completely ignores the middle of songs when it comes to edited lyrics. the beginning and end may somethimes change but it consistenly ignores everything else (at least with [chorus] verses)

[old mural]

Trying to but not getting the Save Dialog pop-up

Had to do a reload of the Page, now it's working.

[old mural]

Reloaded the page and it's working now.

[uncut stratus]

wave files work again yippi

[wary flare]

Great

[wary flare]

Works now

[wary flare]

Should work now

[slate mist]

wanting to confirm is this a design feature/flaw or a known about issue?

[buoyant flume]

Can you send me your handle?

[meager niche]

I just covered a song and rather than cover the whole song it only did the first minute and few seconds... wasn't refunded credits for a botched generation....

[fair shoal]

The FAKE APP prompt appears on the song I made, how to solve it

[solar grove]

That sounds like your account was flagged for API use / manipulating the website (maybe VPN) / payment. That can happen . Please fill out this form https://sunomusic.typeform.com/to/zGsJSzsf

[spark berry]

Thanks

[void junco]

uhh i just tried to do a 4.0 song for the first time, i clicked it once and it drained all 10 of my free 4.0 songs and didnt even generate my song

[meager niche]

replace tool is generating way more that the selected length even when it is set to do so.... this feature is full of bugs...........

[void junco]

i cant scroll

XD

[wicked crater]

I’m having an issue where I had Suno generate a song in Japanese. Everything sounds good, but the lyrics are no longer showing up in text format. It’s only on the Japanese songs. Anyone know how to resolve this?

[full socket]

Anyone extended from clips longer than 3 minutes, did you notice that the sound gets degraded or something? with a high pitch ringing sound, especially in chorus... I did not hear that in previous parts... but only in extending clips that longer than 2-3 min.. is that a bug?

Please give a listen... into the chorus to the end... what is that effect? and how we can fix it? it appears on all my generations for this part

[pliant fulcrum]

https://suno.com/@glamorous9121 I am experiencing an issue where the link to a creator I like is not accessible

[junior yarrow]

Man, why is the replace Section so scuffed. Sometimes it wont even recognize lyrics, and hallucinate the f out of the song, now I can't even type text into the text field to change the lyrics...

[tired rover]

Dear friends, when will you fix the problem with replacing the section?! Today I have already spent 100 credits, then I will write down the excess, then I will add repetitions, then I will change the intonation and the tempo of the music, and now I have added the text in another language! I have previously contacted you with the problem that they added to me about a fake site, thank God they fixed it, but no one returned the loans to me! At least 200 credits were spent on defective songs there. Now it's a different story. I ask you to fix this and, if possible, compensate for the damage. With respect. Evgeny. link to the corrupted track https://suno.com/song/1585ce31-39f3-4c00-b14e-534eec266ae0

[junior yarrow]

replace section should be for free lmfao, why paying for something full of bugs, I'm bug testing and pay on top of it

[tired rover]

I completely agree with you and support you

[atomic stone]

They've been told about the bugs for months. Fixing them does not appear to be a priority. You spend more credits if it doesn't work properly and who does that benefit?

[junior yarrow]

It’s not like new users are unboarding who aren’t on discord

[wary flare]

Happy to help

[drowsy birch]

The autoplay feature on my Suno AI web isn't working properly; it just turns into a Repeat 1 function instead.

[tired rover]

Now there are 6 options in a row and that's it with marriage! One thing goes wrong, the other!

[simple swallow]

Can't cancel subscription on browser

[queen hill]

You should be able to click on your credits in the left-hand column, then select Edit Billing Details which takes you to the Stripe page, which has a Cancel Subscription button. That's if you signed up via the browser, at least. If you subscribed using one of the apps, all bets are off!

[heady stone]

So i have found some strange inconsistencies. If i paste in the entire hymn lyrics in without any modification. No "Persona" selected and no "Style of Music" info it will generate every time. IF there is any text in "Style of Music" or if a "Persona" is selected, then it will kick a red flag. This seems to be a bug of some kind. These lyrics should not be flagged with or without a persona or music style. They are public domain.

[shut anvil]

I am using Suno to create songs (jingles) that often include numbers like phone numbers, etc. The numbers are not being pronounced correctly. The model stutters through them in songs. I had this same issue with ElevenLabs for a while doing general voice overs. They solved it by adding text normalization. Now their models pronounce numbers correctly, like phone numbers in the right format, etc. It would be great if this could be addressed here also. Having songs promoting things which includes numbers like phone numbers can be a very big use case.

[upbeat prairie]

You can solve that a bit by using phonetic transkription. When using other languages than english that helps because in some cases Suno uses english pronunciation. So I guess writing two instead of 2 etc. might Help.

[shut anvil]

Yes, that helps, I was doing that with Eleven Labs also before they fixed it. That causes other issues though, like making the numbers harder to read when displaying the lyrics on a video, etc. Also, phone numbers can still be a little quirky. We will be doing this for sure until it's addressed.

[queen hill]

You can always edit the displayed lyrics afterwards: https://suno.com/song/ae003d64-1f41-4428-9bf3-95292ea0964b

[shut anvil]

Did you spell out that number then change it back to numbers?

[queen hill]

Yup!

[simple agate]

Why does it always take so long to upload audio now? Like, I wanna upload audio to extend for fun but it's always so slow for no reason

[mystic hamlet]

Been over 30 hours and I still can't download WAV files for any of my tracks. I tried on three different browsers (chrome, firefox, edge). I'm on the Premier Plan. Any rumors on when/if this is getting fixed?

[left citrus]

we're working on this. Mind DMing a link to a song that isn't working if possible?

[edgy flint]

"This is a fake app slash eye-oh-ess And slash android To make music FOR FREE with the real Suno app". I have not been able to create songs for the third week now. I wrote to support.

[sturdy copper]

I'm tired of paying money for bug programs. “Replace section” in version 4 works terribly. You can hear the gluing and the words get confused and overlap each other. This wasn't the case in version 3.5. The cover is still 3:18 instead of the full song. Bye Suno 😦

[full socket]

I'm desperately waiting for it to be fixed.. Suno pls fix it... it was working great then boom.. no more working.

[balmy hollow]

I've had this thing loading for 6 hours now. Same thing yesterday. Haven

't been able to upload audio for 3 days.

[wary flare]

Please, use this form:
https://sunomusic.typeform.com/to/zGsJSzsf

[broken narwhal]

Can you use it normally? Why can't I get into suno's playlist?The home page is blank

[broken narwhal]

SUNO is blocking ips in Asia? Why do I enter the home page without content, but American friends can use it normally?

[drifting moth]

This is happening inside the app as well. Was just billed for the $10 usd plan, shows i have over 3000 credits and cannot produce a song.

[sinful silo]

Why are all my songs ending after 3:23 and cutting off the lyrics

[edgy flint]

I already submitted this form yesterday

[tired osprey]

i use the official browser suno.ai and to generate the music, but the lyric is always: this is a fake app, go to the suno.ai xxxxx, how to deal with it?

[past umbra]

I think this image is self explanatory

[night juniper]

Hello, may I know any updates? Thanks

[lusty oak]

I have noticed that the song quality seriously decreases when extending songs in v4. For instance:

Nice quality song: https://suno.com/song/a3ecdfae-ace7-4813-943a-26d5b598c617

Metallic and/or undersampled extension: https://suno.com/song/62c66f5e-0874-4d40-a7ca-a52fe042f7f1

[rugged fern]

Error
An error occurred while generating the song. keep getting this error when creating a song. Anyone know why?

[wary flare]

Then will just have to wait

[wary flare]

Please, fill this form:
https://sunomusic.typeform.com/to/zGsJSzsf

[slow ledge]

Yes, extensions in v4 are unusable. If I get anything good in v4 it's if the song is under 4 minutes & I don't have to adjust or extend anything (and then it depends on how many layers of sound the song has).

[still plover]

This> https://discord.com/channels/1069381916492562582/1319686574748860416 the CAPTCHA is happening all the time and I'm a paying subscriber. Makes me not even want Suno any more it's that frequent. I used to use about 6000 credits a month on average and now I barely do any.

[chilly girder]

Not sure if this has been reported yet as I'm not in here a lot but./
New issue with V4 works

• The song will start to bug out near the end or last minute, bringing in a rage of noise and just a mess. It's happened on 10 songs already making them useless. even if I remaster or cover.

Using the brower Chrome - Latest version
Windows 11 Pro.

[balmy hollow]

I'm getting this a lot. Songs explode towards the end. It's been reported.

[long sorrel]

Sadly, it happens to all of us. Shimmer is mostly under control but now we got the Clanking. 😬 🤣 Sometimes starting as early as at two and half minutes. 😑

[chilly girder]

"Clanking" as in a pop or clank sound in the audio or just the insane mess that my audio turns into? its like a giant wave is coming into the mix and washing it all away LOL.

[brisk ice]

🪲 trying to do an educational song on math tables, but suno ai doesn't follow custom lyrics, so it'll say 0 plus 4 equals 5 which is incorrect and sometimes it will skip a line and repeat others? Is there a way to force suno to follow the custom lyrics?

[chilly girder]

I see shimmer about 70% gone in songs now, I have a few songs that no matter what I do its there and it gets worse with every iteration, then the "wave woosh" gets added to the song becomes useless...great way to piss thru credits. Honestly we should have a "grace" period where the credit gets refunded to you after you report it since allegedly it is getting "reviewed "

[queen hill]

try spelling out the numbers. zero plus four equals four

[brisk ice]

yeah I tried that as well. The mistakes are worse with v4.

[wraith path]

try punctuation?

[brisk ice]

also, due to some sort of limitation/permission/copyright Suno AI won't say math table (spanish version) ocho más ocho not sure how someone could have copyrighted a math table

in spanish

[brisk ice]

I'll try that, but I don't believe it worked for other songs.

[sullen shadow]

Most of the time when each song is selected in the library, the cover art and song info doesn't switch on the right-side panel of the browser app. This seems to have started after v4 or when the promotional highlights like Black Friday began to appear there.
I use Microsoft Edge.

[humble cobalt]

I get this if I click on a downvoted song in my library, or when I click on a search result that wouldn't be on page 1 of my library (very weird and annoying)

[queen hill]

It's probably a producer tag. Suno's a bit... overcautious when it comes to producer tags because there are likely a ton of them in the training data and they don't want users pulling them into a track and making it look like the track was produced by that person. You can get around that by changing the spelling - maybe try using "ochoe" for one of the ochos, like: https://suno.com/song/f2f4eff7-dfd0-4a22-b325-bbbddcbee0a7

[sullen shadow]

Yeah, very annoying because usually it is a quick way to copy/paste lyrics without using a song's prompt or later deciding to download the cover art without having to go to the actual library song's bowser page.

[viscid hound]

noticed that as well, really annoying. it happens when i use the search

[visual swan]

Hi all. I'm hoping this is the right place to ask this and to figure out a solution to this issue, but I've been having an issue downloading WAVs these past few days. It keeps giving me a popup saying that download failed. I've tried this on three browsers and two different computers (my PC and my Macbook) and both of them are giving me the same issue, so I'm figuring the issue is from Suno's side. Anyone know what's going on? This has never happened to me before. I've had no issues downloading WAVs until recent.

More specifically, it gives me this pop up

I tried searching for a fix on Reddit, and it seems like others are having the same issue and there's no resolution

[karmic abyss]

No matter what I do I get this issue when trying to create a song using v4 free, I have 10 songs remaining

[idle echo]

Active plan got 4k credits but it's telling me I need 10 credits to make a song even tho my plan is active

[wary flare]

Please, contact [e-mail]

[quasi vortex]

Hello, I've got an issue where I signed in with a microsoft account at my work last week. Today, i changed that over to my discord account so i could log in from home. But when i sign with discord here at home i get no library and it seems to have made an entirely new profile instead. If it means anything, the discord at work is a browser and I'm on windows at work while i use the native linux discord app here at home. It is however, the same discord account on both.

[rugged fern]

same with me. I have a payment plan, but yes... can't do anything with it. And here is not even a reaction from Suno

[chilly girder]

suno broken...last 12 songs at the 2 min mark it just starts making noise. sounds like a plane is crashing its horrible.
Covers - Noise at 2min
remasters - Noise at 2min
V4 - Noise at 2min

[sturdy copper]

I make a song in version 3.5. then I correct it. Remastering in version 4. Thanks Suno

[pulsar slate]

It just keeps loading

[round bluff]

Why doesn't it know what a violin is? I'm looking for just a simple sad violin piece and it keeps spitting out tracks with mainly piano and no violin at all

[wary flare]

Do you add violin in styles?

[round bluff]

What do you mean? I'm asking it for a slow, sad violin piece

tried few diff prompts, have added no piano to it, but no luck, any suggestions ?

[wary flare]

"Style of Music"

Write violin, slow, sad

Should work

[round bluff]

no thst'

no thats what im doing and its not workingh

I've used it a lot and never had trouble with other styles

I am very clearly asking for the style of violin

[wary flare]

Try removing sad

Mixing different styles removes the others

[round bluff]

It even says emotional, violin whatever in the tags when it creates it, but its not violin at all

ive tried just typing violin and it gives piano

[wary flare]

Interesting

Just made a song with a violin as well and many styles

[round bluff]

Thats what I'm saying, there's gotta be a bug

Yes, I have as well but not asked for violin specifically on its own yet

havent had any trouble getting exact sound im looking for otherwise

[wary flare]

Is it an instrumental song?

[round bluff]

yes istrumental only

[wary flare]

Could be something with it. You can remove Instrumental and just add [Violin] in Lyrics

It'll treat it as a song with Lyrics, while being Instrumental

[round bluff]

okay one sec

[wary flare]

Fingers crossed

[round bluff]

okay this is better, one is actually violin atleast, other is piano LOL will fiddle with it some more and hopefully get the tempo I'm looking for

thank you!

[wary flare]

Happy to help, don't forget to share the song with us

[twin widget]

I was wondering if anybody has experienced with same bug. Whenever I click create it just starts to do the spinning load but doesn't start to actually load the songs.

[dapper tinsel]

So I invited a friend to join Suno, it said we would both get 250 credits when they signed up - they've received 50 credits and I've lost 30... what's going on here?

[maiden rover]

Submitted two bugs for two remasters of song called Warrior, some context: the song stops following lyrics midway and restarted the song instead of finishing remaster… it’s really unfortunate that it only happens on the generations I like where the remastered version follows the closest to the original sound of the vocalist.

Edit: I guess one that I reported is good now? Must have been loading issue.

[covert sky]

Has it been already reported that there seems to be a playlist cap? I have 28 playlists made public, but only 16 show in my public profile view.

[covert sky]

The referral link system Suno has in place is broken. I refered a person and neither of us got 250 free credits. After a few weeks suno replied to my email and said no one had used my referral link, which was untrue. I sat right beside the other person, gave them my link and watched them sign up.

[long sorrel]

Have not done instrumental pieces, yet. But I get good results, when I put Dark Violin in the style (it sounds sad on its own) and prompt it in the lyrics box, too. I put [Dark Violin Interlude] between the lyrics, it should work on its own, too. I think. 🙂 Maybe look around in the work of other creators who put out instrumental songs. Some of them have their own prompting systems. 😄 And you could exclude piano. Just activate exclude styles and write piano in the corresponding box.

[wise gull]

This is exactly what I did. They were sat right next to me and used the link they sent me.

I think the link is lost after you sign-up. And end up with 50 instead.

[long sorrel]

Same happened to me. Thankfully, the friend took a screenshot of using the invite. Had to write emails to Support and Billing, before getting the credits.

[fallen glen]

Any reason I don't get to see the song / lyrics in the right side panel anymore when palying a song, and only see ads? Already a premier year subscriber, so no need to advertise to me anymore 🙂

[dense shoal]

Hello, I am sending you a pronunciation error in the Spanish songs.

You mispronounce the word "forjan" in Spanish and say "follan" which is a bad word here in Spain, it sounds bad.

Thanks and I hope this can be corrected, sorry if I put this bug in the wrong place. Greetings.

[spiral tartan]

Anyone know why my account shows I have 2490 credits but when I go to generate a song it tells me I need at least 10 credits and to upgrade my account?

[worldly fjord]

I didn't resub this month and I lost all of my credits.
But I paid for those credits, what do?

[slow ledge]

Credits don't roll over even if you paid.

They are "use it or lose it."

[worldly fjord]

that's so lame, I wish it said that when I subbed lol

I would've gone on a song making spree

[slow ledge]

I do believe it's in the TOS.

[humble cobalt]

It's on the subscription page

[worldly fjord]

yeeeeeeeeah, but does everyone read that? xD

[worldly fjord]

it said it renews, but I didn't see it when I subbed

[spring gust]

I subbed this morning to the pro plan, and it shows that it's active, but says I don't have enough credits to make a song

[worldly fjord]

ah actually I see it's at the bottom of the page on desktop, I subbed on mobile, so I didn't see it

but now when checking mobile it says "resets"
instead of pc where you've got to scroll to the bottom

lame, but thanks for the help y'all

[uneven ruin]

Hi Y'all!

anyone know how to get rid of the cicadas in the background of songs?

[worldly fjord]

the shimmer?

[uneven ruin]

i've used 30k credits, tried every trick i know in Logic.

yes that

[worldly fjord]

I want to say I heard about people using rip daw pro x, but I haven't done it myself

[fluid wigeon]

It is really impossible to extend a track with V4. Absolutely no chance, just as with 3.5, because then the sound changes. V4 is sloppy in following prompts, V3.5 is sloppy in sound. So you just might completely lose the songs if you try to extend them. Another serious bug in V4. It always literally explodes somewhere at the extension, really weird...
AND NO, IT'S NOT THE PROMPTING STUFF!!!!!!!!!!!!! IT'S A BAD, SLOPPY PROGRAMMED "NEW VERSION", WHICH IS JUST THERE TO BE FASTER, BUT NOTHING MORE!!!!!!!

[somber obsidian]

Hey. So, it seems that the layout was changed within the past few days as some aspects are now broken as far as screen reader accessibility is concerned. I can't change the moddle from anything other than v3.5 and I can't find the button to delete a persona. Would it also be possible to get rid of that v4 poppup permanently after I dismiss it? The page gets rather cluttered.

[lean violet]

Hello everyone,

I’m having an issue with the Suno app on iOS as well as on Safari. Every time I try to create a sound, it says I have no credits, even though I have 2500 credits and have been on the Pro subscription for several months. Everything was working fine until three days ago when this bug started. I’m not sure what to do. I’ve already emailed support, but I haven’t received a response yet.

Thank you!

[thick mirage]

Is there a fix for this

[signal umbra]

Got a very annoying bug going on, been trying to regenerate video for a song and always times out, when I go to share the song the song image for the video is always unknown, but when I download the mp4 it's perfect, any fixes for the messed up song image/ shared video?

[dense jolt]

Scrolling inside a playlist is very laggy, in contrast to scrolling in every other list (library, create). Is this a known bug?

[smoky geyser]

I haven't used my Suno account for a month, aka you were not able to charge me for December. I wanted to subscribe again, but I keep getting this BS 'Your card was declined' stuff. Not a problem with my card, as a) it has enough funds b) I tried to subscribe to something else with my CC and it worked. So it's a Suno's problem. Went to reddit, a lot of people are moaning about the same problem. I just wanna get back to Suno premium version, but I'm not let to ffs. Tried VPN, a different browser, still the same shi*

[humble cobalt]

If you haven't already, email [e-mail] about this.

[smoky geyser]

I have, but it takes probably over 24h to get back to them, so yeah, well, all I can do is just moan and wait, (im)patiently

but as I've read, people haven't received feedback even in 24hours from them

and it's a Xmas eve soon also, and the whole xmas shenanigan

[humble cobalt]

Yeah be prepared for it to take a while. There's a lot of support tickets being worked through recently so even without public holidays it's taking several days for them to reply.

[smoky geyser]

yeah, gg then

pointless

trying out Udio instead

I can subscribe to Udio, not a problem

but reactivating my Suno subscription, mission effing impossible

[proud scaffold]

Hi… Just want to know… Every time i want to create a full song, the quality of the music and vocal is getting worst to the end. Can any one help me?

[limpid mountain]

im not getting credit if someone joins from my invite

[long sorrel]

It's a known problem. Although check if your friend created the 10 songs necessary.
If he did, contact [e-mail]. It might take a while since they are swamped with mails. Normally, they respond in two business days.

[long sorrel]

Happens with V4 (sadly, a lot). After three and a half minutes the degrading starts. You could try the remaster function. That might iron some kinks out but no guarantees.

[limpid mountain]

thank you! i will try that

[proud scaffold]

I’ve tried the remaster the song, but my song becomes gibberish. I have wasted about 2000 point on that alone.

[long sorrel]

Sorry to hear that. If it is that bad, it might be necessary to make it totally new. 😬 🌼 I know that pain. Happened to me, too.

[proud scaffold]

I just want to know what is admins feed back on this.

[humble cobalt]

Extending from a point before degradation begins can also help (basically once the degradation starts, it will continue to build, so extending around it can prevent it from starting in the first place.)

[long sorrel]

Yes, thanks, I know. You'd have to find a good starting point. 😅 Sometimes a track is too badly infested. Had some luck with extending that way.

[uneven ruin]

i an't believe how much i've paid to be a beta tester. feels like i should be getting paid

I would at least expect that the ones i flagged for review would be refunded, just for the feedback alone

[lyric lake]

i cant generate nothing, this keeps showing

[formal widget]

Sometimes, instead of using 10 credits to generate 2 songs, it generates 4 songs with 20 credits.

[humble grove]

BUG: When you regenerate video, 5 times out of 10 it times out after 40 seconds and you have to do it again. Why not just change the timeout to 60 seconds? Problem solved. Easy peasy lemon squeezy.

[junior void]

I get a pop-up when I try to extend my song right now. I have to select the right image, and then it generates with terrible quality.

[spice flower]

Every extension still changes the melody, every , single, time

[vast tide]

When I regenerate video, it isn't updating the cover art. Did they remove that?

[long sorrel]

Sometimes it crashes and you need to hit regenerate several times. Stay there and watch. Closely. 👀 The info disappears pretty quickly. So if you have looked away some seconds you might have missed it.

[vast tide]

Is it costing me credits with each regen?

[devout crow]

i m trying set a song as public but is not working tried many times already

cant vote songs

anything to solve this ?

[vast tide]

Oh no! I accidentally reported my song as inappropriate! What happens to it?

[long sorrel]

No, it doesn't cost. It's just tedious to do it over and over. 😅
I think, that happened to me, too. You've tried to click "Bug"? I don't think, it will cause any harm. Must be happening a lot as both buttons are so close.

[vast tide]

Yeah. It was actually a thumb twitch and fat thumbs. Lol

Okay sometimes it says it timed out but sometimes it doesn't say anything. Ugh

It sucks too because I'm in love with the image and the song! They have to get married! They just have to!

[shrewd island]

I am getting this a lot too, not all the time, maybe 30% of the time.

[vast tide]

It hasn't worked for me yet.

[long sorrel]

Keep on trying. I know it's annoying. And to check if it changed download it. I hope they change that in the future. It's not very practical.

[vast tide]

Yeah downloading is the only way I can tell it's not working.

[long sorrel]

Do you use the App or the desktop version? If it's the App, it might help to do that with your computer.

[vast tide]

I'm on the browser because the android app doesn't have my favorite features.

[shrewd island]

I'm getting this VERY often. Please make it stop 😂

[vast tide]

Okay, so instead of clicking Regenerate Video, I clicked V4 and it now has the right image. The song sounds identical to the original.

[devout crow]

hi cant set songs as public not working nad my notifications are disabled for some reason

i set my song as public but dont work

the only way was to set them in playlist

but ppl cant see the song

it happen on my main account

the secondary is working

[split fulcrum]

https://suno.com/song/3fa1c3f2-5057-41f4-957d-bd6b46a89d4d a beautyful bug it ignores my prompts (i love it like this) and the genre

[devout crow]

cant see my songs event here

these two song should be on my profile but nothing there

[radiant oriole]

personas are heavily bugged and dupe songs

[edgy flint]

not yet

[sand saffron]

I know there is a lot of other stuff on fire right now, but the randomize playlist playback button bug is still plaguing me. I still cannot find it. Plz fix. Surely a music focused website where you can make playlists would have a random playback feature, right?

[sand thistle]

I'm trying to do a replace lyrics but it is not working properly. The highlighted section of the lyrics isn't matching the hightlighted section in the audio

[ember grail]

Any reason for the constant errors when trying to create a song?

[long salmon]

https://suno.com/song/5389369b-06ae-4fd4-81dd-f3ff9448e14a

Watermark Suno

[queen hill]

#📚┃suno-school message

[remote agate]

Phone browser won’t pop up keyboard upon editing lyrics on the lyric page.

[wary flare]

Please, fill this form to remove the watermark:
https://sunomusic.typeform.com/to/zGsJSzsf

[abstract tide]

I’ve been having an issue with watermarks on my pictures and my songs getting cut off in the middle. I emailed [e-mail] and filled out the form at https://sunomusic.typeform.com/to/zGsJSzsf, but it’s been several days and I haven’t heard back from anyone yet. Just wanted to check if there’s any update or if I need to do something else. @small shell

[small shell]

Hey! Log out of Suno, then log back in and try again. Will follow up via DM shortly

[spice flower]

Extensions still changes the vocals and melody every single time. in all genres. why isn't it first and top priority above everything?

[high tide]

I can't top off my credits. It pops up, I select & then it just spins & won't purchase them.

It's only available to top off on the browser (not the android app) and I subscribed via Google Play Store - so I thought maybe I need to changey payment method to just my 💳card, but it also won't even do anything at all when I click "Edit Billing Details."

How do I get help with this?

[obtuse skiff]

Hello! I have some issues with my account @obtuse skiff I have credits but cant create songs. There is message that I dont have enough credits but I have 2500

[brazen arch]

sama issue with my account, 2500 credits, and can´t create a song , shows a warning : Need at least 10 credits to create.
Upgrade your account to get more credits!

[night juniper]

@humble cobalt my account still have watermarks problem, I have sent email many times to support team but no response until now

[tough dove]

same for me !

[signal umbra]

Still can't get any of my songs to be able to regenerate videos, always time out, tried most browsers and ideas to no avail. Been persisting for a few days now.

[plain ridge]

Exactly the same

[plain ridge]

Is it known that Suno?

[small shell]

if you cant generate at all, but you have credits listed in your account, there's about a 90% chance its because you have a payment listed as "past due". this could be because your card expired, insufficient funds, or changes from the issuing bank that prevent you from paying, etc. you'd have to cancel the subscription entirely before you can make music again because its waiting for a payment otherwise.

[small shell]

if you want to DM me the email address you used for billing, I can make sure it's canceled.

[plain ridge]

Send

[last dagger]

Now I'm getting bugs where it isn't using the persona I selected for the song.

[edgy flint]

How much longer is it gonna be? I'm a month out, and I can't create songs for three weeks now, my subscription month is almost gone.

[tight olive]

@small shell my account still have watermarks problem, I have sent email many times to support team but no response

@neon spearmy account still have watermarks problem, I have sent email many times to support team but no response

I create songs with watermarks that said I use fake app.

[proud lance]

Will we get the credits back from trying to use Persona? I haven’t gotten it to work at all. It just duplicates the original song and maybe twists lyrics up. Same melody/chord progression/instruments, etc..

[vestal cloak]

Hi, I'm new to Suno. I was trying to make a song and then saved it as a persona as I liked the voice and how it goes. Then, I changed the lyrics a bit, applied the persona I saved before, and Suno generated nearly the same song as the previous one without changing the lyrics at all. Is it a bug? I feel like I'm wasting credits for nothing

[night bramble]

@small shell
Are none of you fing working? My newly created membership account got banned again. What's wrong with you? F you. I send an email and it takes half a month for you to reply. Are you out of your mind?
I'll just post a random link:https://suno.com/song/0813e095-25e3-45e2-a844-f3d365026a01

[neon ivy]

Old v2 songs still broken with no way to remaster because no time stamp. It used to be possible to recompile the song by using “get whole song” if you could find the end part, but now even valid single parts with time stamps can no longer have get whole song used on them, they spin endlessly. This is just a terrible thing to do to users who have supported you since v2 days. I know it can work because recompiling used to work until something about the v4 update broke it, so please devote just a little of your time to fixing the problem.

[limpid mountain]

https://suno.com/song/4a4fc7d4-25e2-4bd8-9c32-8f671de7dfa4 im not sure if this is right section but this isnt registering any tags otherwise how is this rap and male voice

[paper meadow]

I've encountered this issue with Replace Section where the lyrics don't appear in the box on the left, and if I just input the new lyrics manually in there, after pressing the button it will not open the window where I'm supposed to be able to control/adjust which exact portion of the original lyrics I'm replacing (the pink color text). It will just go ahead to generate some nonsensical stuff. In this particular example, the lyrics are mostly Japanese, with some English mixed in. But some other songs with Japanese lyrics worked fine, and I also had this issue with purely English songs. I don't know what is causing it. Is there a way to fix it?

[upbeat prairie]

I have a V4 song where I can't make a persona, tried it with several browser and on pc and phone.

[urban summit]

I noticed that when I'm extending with v4 it goes back a bit and doesn't actually start exactly where I wanted it to. Is it possible that if I put in the time from where it should extend it cuts off the milliseconds for the new generation but doesn't for the original that gets extended and then stitches it together wrong? I extended from the very end without changing the seconds. It didn't use to be a problem to extend from any point and it was seemless but I noticed since v4 there is this problem. It really sounds like you tapped on a point half a second earlier in the timeline so that's why that's my theory

[rain blaze]

Songs keep default back to V3.5 from V4 . wasting my credits

[small shell]

hey! thanks for the DM, got the info, and cleared the issue. please log out and back in. should be good to go!

[valid spear]

It's telling me I need to upgrade for more credits on browser and I am subscribed. It shows my next renewal is the 22nd of January. I just used it the other day

Wait I figured it out glitch on my end

[small shell]

I love this! A super helpful way to get support is to send this type of messaging! Thank you for your kindness and happy holidays, friend!

This may be helpful for a large group of people who see watermarks in their songs: Please don't use someone else's card to pay for your service. Using someone elses card is fraud. If you are using a service that seems legit, be mindful that there's a good chance they're using fraudulent cards. Even if it doesn't seem like you're doing anything wrong, if we detect fraud, it will affect your account. Please don't do it!

[slender plank]

Is it only me or is the sound-quality getting worse?
https://suno.com/song/4a32f92a-a2ad-4e5e-be82-3cd88e529ab4
https://suno.com/song/a62e07ce-f3ed-4aaf-9478-91b26887ed72

[cerulean tangle]

Sup with all v3.5 songs cap at 3:42 duration, without track finishing ?

[rose bridge]

extremely frustrated that it flat-out refuses to follow the custom lyrics I input across dozens of attempts. gigantic waste of credits

[short lion]

@small shell There is no sign of fixing the simmer phenomenon, and I have waited for over a month, but there has not been a single notice and it seems like there is no answer.
I don't know if time is nothing to you, but for the people who use this,
their time and money are precious.
If you don't take any action, such as announcing that you are fixing it, no one will know, and that is the same as neglecting and ignoring it.
If you are going to continue without fixing it, then give a proper refund and close down.
Don't keep fooling users and don't even ask how long you want us to wait.
Do you think consumers are fools?

[loud dock]

What has gone wrong with the vocals' pronunciation in V4? I have subscribed to the $10 USD plan, and 99% of the songs I generate using V4 have issues with pronunciation in Hindi. This problem wasn’t there in V3.5. This is my first time subscribing to a paid plan, and the experience isn’t good. I even tried remastering a V3.5 song using V4, but the same issue persists. 🙁

[loud dock]

True, the simmer sound has been there from last year, no matter what version is released, it is still there in most of the cases which is irritating. In this part Udio does it better somehow.

@small shell i had 90 credits in my account before subscribing to paid plan but soon after payment i noticed that the credits became 2540 instead of 2590 ! Why ?

[acoustic ice]

I think I am bugged from not able to trend in JP trend 😦

i am not sure of the reason why

[astral shadow]

Did they revert back to an older version of V4? Getting shuttering and super high pitch/treble near the end of every single song again.

[signal umbra]

Still, and still unable to regenerate videos, I've tried almost every browser I can think of, logging in and out ect ect and STILL can't get any of my tracks to regenerate the video for updated lyrics and song image, This has been going on for days at this point devs. What else can I try?

[wispy pawn]

This song has weird static and sigh in the end and starts again with different style and sighs again after the end https://suno.com/song/151b9757-6c79-4cd9-ab57-873b10dfa68a

[night bramble]

@small shell It turns out that this is the fastest way to get support. If I had known, I wouldn't have had to send emails or fill out questionnaires and wait for a distant reply. It's a pity that as a Chinese who loves music but does not know music, if I want to use your membership services without a visa card, I can only buy the services that others pay for me through the shopping platform. I still have two accounts with the word 'fake' appearing on them when there is still half a month left in the membership service. Can you compensate me for the corresponding membership time. I actually have a lot of unused points left. Here are the links to the songs that have been counterfeited on two different accounts: https://suno.com/song/5166f3c6-789e-4a02-a0da-43d274308241

[small shell]

there were several announcements about fixes, and lots of feedback about shimmer getting significantly reduced in recent generations... i'm surprised to hear you're not hearing any improvements.

[silver ocean]

Nah still the same old v4

[small shell]

90 credits = 50 daily credits and 40 extra credits. when you switch to a monthly plan its 2500 monthly credits and 40 extra credits.

[small shell]

I DM'd you 12 hours ago, and emailed you 4 hours before that. not sure why you'd write here like I haven't replied...

[small shell]

maybe it wasn't super clear before... the card tied to your account is either suspicious at best, or fraudulent at worst. our support agents may not reply to emails asking for help when the account is tied to fraud. please see my messaging here: #🪲┃bugs-web message

[turbid latch]

Hi, was wondering anyone having my issue? I wanted to replace a chorus part of my song, however the amended version did not follow my amended lyrics.. what should i do? T.T

[short lion]

@small shell Before V4 came out, I didn't think about it until 3.5. After V4 came out, the simmer phenomenon got really bad, and when it was first mentioned, I waited for it to be resolved over time, and it's been over a month. If you sincerely make music yourself and listen to music made by others and still think that way, can you accept that it won't get any better? Can you think that it's gotten better and have no intention of fixing it? I think it would be good if you could tell me clearly.

@small shell If you think this is normal now, then I don't think there's any reason to spend money here anymore.

[shy cove]

@small shell
Hello Suno Support Team,

I’m reaching out here because I haven’t received a response to the two emails I sent to your support address (on December 14 and 18). Unfortunately, the issues I’m experiencing with your platform are severe, and I need assistance urgently.

The Problems:
Drastic drop in track quality: Previously, I could generate several good tracks out of 20 attempts. Now, after 50 attempts, I haven’t been able to get a single decent result. The quality has regressed significantly.
Ads embedded in tracks: Some of my generated tracks now contain ads like “use our app” directly in the audio. This is highly unprofessional and completely unacceptable.
Logo on track covers: All generated covers now include the Suno logo, which wasn’t the case before.
Prompt issues: The platform no longer follows prompts accurately. Tracks sound robotic, lack natural accents or musical styles, and often ignore the specific instructions I provide.
Shortened track lengths: Even with the same prompts that previously generated 4-minute songs, I now consistently get tracks that are only 1.5–2 minutes long.
Version 4 errors: I can’t successfully remaster tracks from version 3.5 to version 4—every attempt results in broken or unusable tracks.
As a paying subscriber and long-time user who previously received 1,000 credits as recognition for supporting your platform, I’m deeply disappointed by the current state of your service. What used to be a fantastic tool for creating high-quality music has now become almost unusable.

What I Need:
A clear explanation of why these issues are happening and what is being done to address them.
A timeline for when the platform will return to its previous level of quality.
Compensation for the large number of credits I’ve lost on failed attempts due to these issues.
I’ve supported Suno because I saw its potential, but the current state of the service is not acceptable for a paying user. Please address these problems as a priority.

[fallen thorn]

Please see #📚┃suno-school message

[long sorrel]

I have a problem with regenerating, too. Just now, it takes several attempts. Have you watched what happens when you do it? First times I wasn`t paying attention, then one time I saw the red notice (time out) pop up (and disappear quickly). If I retry two times, eventually, the video regenerates properly. To be sure I download and check. If it doesn't work at all, I'd write to [e-mail] (although with the holidays it might take some time to get a reply).

[small shell]

i know you got an answer from Lumine in tech discussion, but you can always DM me too. In fact, i encourage you to DM me with your email address so I can find out what exactly your account got flagged for. If it's because you're using someone elses card, that may be why our team didn't reply as quickly, but I'm happy to find out for myself and let you know 👍

[small shell]

i firmly believe people are getting better gens than they were weeks ago. do i think its resolved? not quite. i can tell you from my daily testing, it's not as frequent for me, but thats anecdotal. you may want to send me an example of a recent bad gen via DM. happy to hear it out, pass it to the team for additional review, and accommodate credits for ugly sounding gens. You ask "can you accept that it wont get any better" and the answer is no, i cannot accept that. there's too much evidence proving otherwise, and a team of people working to ensure we continue to get better.

[quiet bronze]

Sorting by Liked is broken

I crop a lot so going back to find a cropped song is rough

[main gorge]

Whoever read this, i need an answer about the invitation reward. Recently my friend made a new account and they sent an invitation to their friends and after they make 10 songs, they haven't got any rewards. So i would like to get an answer or hoping that the problem get fix

[little lynx]

I have been comparing credits and today when I am going to use the tool it tells me to subscribe when I already had 3,200 paid credits, why is it telling me that?

[little lynx]

I imagine everyone is resting today 😅

This should not appear to me because I am not on a payment plan

[long sorrel]

As a free user you got free V4 trial credits this month.

[little lynx]

But I bought credits, I didn't need the free ones, there is a bug because when you have paid credits that ad for the free v4 credits doesn't appear

There are the test images, seeing them you will realize

My credits were like three two hundred or so

And then another two thousand and something more appeared out of nowhere

[long sorrel]

You said, you're not on a payment plan. ^^ So this add would appear on your account.

[little lynx]

Of course I have a payment plan

If not, why am I complaining?

I sent my email via DM to @small shell So you can check what's going on

[long sorrel]

Sorry, must have misread your message.

This should not appear to me because I am not on a payment plan

[little lynx]

I guess the translation of what I actually wanted to say was lost.

@long sorrel Are you part of the Suno team?

[dense shoal]

There is an error in some of the voices. Some of them pronounce "la luz" correctly in Spanish, but one of them pronounces that phrase as "la la luz", which is incorrect. I am notifying you of the error, but you should put something to notify this in the song itself so that you can more easily discover the error.

Regards.

[long sorrel]

No, just a user like you (the team members have names in special colors). This Discord server is a user driven community. For technical problems with payment methods or your account it's always best to contact support via mail. Sometimes you can get a team member, but this server isn't meant for clarifying mentioned problems.

[little lynx]

As before, there was contact with them, that's why I'm talking about the problem. I didn't know that they were no longer directly here.

[neat sail]

Tracking V4 language reports in this feedback thread. Very clear and repeatable examples are especially helpful: https://discord.com/channels/1069381916492562582/1308617723328204880

[neat sail]

Try asking for help in https://discord.com/channels/1069381916492562582/1102676217687195679 but the first thing to check is to make sure the lyrics in the whole song match the actual words being sung. And even if they do match, click "Edit Song Details", add an empty space, and "Save Song Details" so you get the "aligning lyrics" message on screen. This will make sure Suno is working off the latest version at least.

[full socket]

again? It's been there all the time for me, even recently as yesterday.

[wintry jewel]

Suno often stops the bass in songs but dont should stop the bass either in chorus, pre-chorus, bridge

[modest relic]

I have issues arising from the edit / replace section function. Once the lyric changes have been made and the preferred result selected, the resulting complete song has a 'glitch' where the new edit ends. Like a missing frame, or a virtual 'skip in the record'. Anybody else have this issue?

[balmy niche]

When trying to switch to the premium plan, or buying more credits, I am told there is an error and to update the information. Card info is correct. The bank isn't blocking it because I wouldn't have been able to get the pro plan to begin with. There isn't even any attempted charges beyond the one successful charge made for pro plan. Adding a different card and setting as the default also did not work. Trying to purchase on the mobile app, brings me to a blank redirection page that freezes. Been just over 2 days now

[night bramble]

@small shell I don't know if it's a problem with the translation software that caused misunderstandings in our communication.

@small shell The account where I sent the link for the first time has indeed been restored to normal, and I have checked your email in my inbox.

@small shell The two links I sent you later belong to two other accounts and have not received a response yet.

[night juniper]

@humble cobalt pls help to follow up, the email account “Nediyana Daskalova” is from Suno? I have sent email to this person many many times but no response

[little lynx]

I thought they had solved the problem but I still can't create

I understand that the month of the subscription did not arrive and I did not subscribe, but I spent the credits several times before the month and I made recharges, if you want to withdraw the 2500 of the month, spend the Credits that I bought additional, and then subscribed again, I think that's what's even causing what's happening to happen.

[neat sail]

If the email is from the domain suno.com then it is real. But I don't think Nedi from Suno can help with this problem. It is holiday in the US, so Suno email may not respond very quickly, but they will get back to you eventually. And just to double check you filled out this form: https://sunomusic.typeform.com/to/zGsJSzsf

[odd garden]

Hi everyone, did you experience the Remaster v4 issues? since last week i can't remaster any of my previous song and I have a subscription Pro Plan. Can someone tell me what is going on? Thank you so much.

[night juniper]

@neat sail It is the email account where I received the email on 17 Dec.
I filled out the form that Furry gave me on 13 Dec.

[little lynx]

@neat sail What happens with my case or my problem?

[neat sail]

Suno Discord mods and guides aren't Suno employees, so I can't help you directly, just make sure you've filled out that form and contacted support via email. Occasionally Mike B (please don't ping unnecessarily) who does work for Suno has been stepping in to deal with some tricky cases, but that's not the usual support route.

I can tell you that even if Suno is running behind on email, if you missed credits because of a bug or problem, Suno will make things right.

[neat sail]

Check if you had a failed payment, it may only look like you are subscribed, see: #🪲┃bugs-web message

[little lynx]

I understand, my intention is not to bother but to have information at least until it is resolved, I think I found where the conflict was, I hope the page is refreshed tomorrow.

[odd garden]

No i don't. My next payement is due on January 6th

[neat sail]

Can you make songs with V4?

[odd garden]

yes I can, and the results isn't great.

[neat sail]

Okay in that case, maybe there is a bug if the only feature you can't use is Remaster. The only thing I can think of, is the song very long maybe, like 15 minutes or more?

You are in a regular web browser, right?

[odd garden]

No. the song is 2:58

[neat sail]

Can you double check you can use other pro features, you can V4 Cover, Persona, and everything else?

[odd garden]

yes I am and I already prompt more than 1000 songs so far

[odd garden]

I can use them. But don't like them.

[neat sail]

Here are the reasons a Remaster might not work:

1. The song is too long. (15+ minutes, I think)
2. The song title is too long (not enough space to add the word "Remastered"). Just edit the title to be shorter to fix this.
3. The song is a very old V2 song that doesn't have a duration.
4. (A guess) Maybe the song is failing a moderation check based on the lyrics or style prompt. You can edit the lyrics to test.

[odd garden]

1- song 2:58

2- Ok i will try

3- Song version is 3.5

[neat sail]

If the title is quite long, it could be #2, which would be a nice easy fix...

[odd garden]

just did and same issues. credit refunded.

[neat sail]

Can you link the song or DM it to me if you prefer?

Did you confirm that other songs can be Remastered, just not this one?

[odd garden]

all of them. if I need to pay an extra then let me know , and I will

[neat sail]

All the other songs can be remastered, or all the other songs can't be Remastered? (Make sure you test with a song that is totally different lyrics, not another version of the same song).

[odd garden]

can't do. all remastered credit were refunded

[odd garden]

also tested with music only. no lyrics for the piano instrumental. same problem

[neat sail]

Are you completely sure you are able to Cover, Persona, Create new song with V4, all that works right now?

It is also strange to see "Credit Refunded" usually that error happens when you Extend a song, and the song is very short.

[odd garden]

i can screenshot if you don't trust me

[neat sail]

If you are able to use every other Pro feature like V4, V4 Cover, V4 Persona, then I'm out of ideas. I looked at the prompt you sent and it seems fine, it should work. If your account had a missing or failed payment, then it could look like you have credits, but you can't use Pro features. However, that would stop you from using all the Pro features not just Remaster.

[odd garden]

so, i am cursed lol

[odd garden]

but seriously. How to fix this?

[neat sail]

Can you try doing a V4 Cover (not a Remaster) of the same song, and link me to that? I can't understand why that would work, but Remaster would fail. Also maybe worth trying a new web browser just in case there is a very strange bug.

For the record, I was sent a V4 Cover of this song, confirming that @odd garden does have access to pro features. So the problem is specific to Remaster failing in this case. The user was also able to Remaster it once and the Remaster was blank, other times it was too short, or frankly incorrect as if the timing was moved around.

May be a more unusual bug in this case, perhaps related to a character or character encoding. Actually it also fails on English songs, so the problem is either extra strange or is related to their specific account.

[odd garden]

ok

[tribal surge]

I accidentally forgot the instrumental toggle, but I'm surprised by the song name and length

[night hazel]

局部修改的 中文还是获取不到文字吗？？？？？？？？？？？？？？

@small shell

为什么没修复，有歧视吗 ？？

[neat sail]

Replace Lyrics Alignment in many non English languages is way off, if it works at all. You can't rely on the red highlighting at all in Korean, for example. This video is a typical result, not a single failure. (Update: worked okay in French though.)

Replace also fails to prompt user to manually align lyrics when any segment has no associated automatic red text. This could be because nothing in the song is red, but it also happens in the case like this video if you select a segment that happens to turn nothing red. This means the user can't manually fix the Replace prompt in these cases, and they probably don't realize anything is wrong since they don't even see the popup.

[night bramble]

@night bramble These are the music links for my other two accounts. I hope to receive compensation and resolution. They were both unjustifiably banned halfway through their membership time

@small shell https://suno.com/song/5166f3c6-789e-4a02-a0da-43d274308241

[violet sapphire]

When using the browser version on Android, making songs doesn't work, it just gets stuck on create and it never pops out the new songs. Only thing that works is remastering, I think.

[short lion]

@small shell https://suno.com/song/27e3139e-4573-41cc-91d9-298c4e94082a Please listen to this song.
You'll know why I'm doing this when you listen to it.
It's very serious.
Can you even consider this a song?

[small shell]

you have multiple accounts, both attempting to use fraudulent cards. why would we provide compensation? then, emailing us from separate email addresses several times to make more work for the agents, who might not put together that those two accounts are related...

[small shell]

I see fairly often people attempting to write keys and tempos into songs. I think if they ever succeed in either, it's luck.

this example is not in G, and is not 100 bpm. entering famous artists in your prompts loosely violates the TOS (Conditions: section 4)

I reused your prompt to test this myself. The first track was 124bpm. The second was 100bpm, but the key was b flat minor, not G.

The reason I mention these specifically, is when there's a lot of tagging in a song, especially tagging that Suno doesn't recognize, the output can get worse. The lyrics field in your example has a bunch of instructions in a row with no lyrics, so the "lyrics" in the audio are like placeholders but not real words, which is also what i would expect where instrumental is not selected.

[daring phoenix]

Song details are no longer displaying in the right side panel.

[shy cove]

I've DM you ^^

[small shell]

you're in my queue! as you can imagine, dozens of people reach out directly every day, in addition to the thousands of support requests we get via email per week 😅 will get to you as soon as i can

[shy cove]

Yeah, I understand) All is good, thanx, i'll wait

[proud imp]

Despite having 3400 credits, I keep receiving a notice that says I need 10 credits to make a song and that I need to upgrade my account to get more credits. I have 3400.

[small shell]

have you missed a recent payment? thats typically what happens if a payment did not go through

[proud imp]

figured it out. Thank you for the fast response

[golden sigil]

Yo, I’ve got like 40 playlists, and the big icons take forever to load. Every time I scroll, it refreshes, and I gotta scroll like 3-4 times just to get to my first playlist. Can we get an option to show them in a simple playlist list without the icons? Way easier to navigate. Overall, its a bug... 🐞

[small shell]

glad we could get this resolved! 👍

[small shell]

how big are those playlists? curious about device/browser/etc and how we can pinpoint some areas to improve

[shy cove]

Yeah, all is perfect now, thanx again!

[golden sigil]

About 10 playlists are in the 18-22 range, and the other 30 are between 3 and 10 songs.

System: Windows NT
Version: 10.0.26100
Machine: AMD64
Processor: Intel64 Family 6 Model 158 Stepping 10, GenuineIntel
NUMBER_OF_PROCESSORS: 12
PROCESSOR_ARCHITECTURE: AMD64
MemTotal: 34157047808, Available: 18955997184, Used: 15201050624, Percentage: 44.5%
DiskTotal: 1006899437568, Used: 897161588736, Free: 109737848832, Percentage: 89.1%
Chrome:Version 131.0.6778.205 (Official Build) (64-bit)
Monitor: BenQSW2700

[small shell]

thanks for those details. nothing too out of the ordinary there. we sometimes get some really long playlists that take time to load, but this seems pretty tame. i appreciate the suggestion of a condensed view without the art- could be easier to scroll in general

[golden sigil]

Or similiar to the songs listings

and more of a nicety a rating system like Adobe bridge or Lightroom 🙏

[raw adder]

Just signed up... went to the 'Create' page and the menu wont scroll to get down to the 'Create' button - no matter what I do the scroll bar never appears - using Opera GX on Windows 10

[wise gull]

I had this issue initially, it still bugs out in this way from time to time

[modern sky]

Someone knows what to do if my uploading keeps loading? I've tried reloading, relogging and another browser

[buoyant flume]

We'll re-examine this - thank you for flagging!

[fluid wigeon]

Suno seems only to stick to the tags under the prompt, the prompt itself doesn't exist for the model. Unfortunately that's scam, guys! Please change that immediately and stop always claiming in support that "better prompting" is the key, exactly the same for every prompt! I don't want to hear ready-made songs, I want, what I prompt, and for this I pay, not for something else! This is serious, guys, real money is payed here, this is no fun, guys!

[fading trail]

The remaster feature is not working at all. When I try to remaster version 3.5, it creates a 2–5 second silent track. I get the same result every time, although on rare occasions (about once in 30 tries) I get a 2-minute track, but it’s more like a remix rather than the remaster I’m expecting.

[little lynx]

That is, the credits that you have purchased when you spend the monthly credits, when the next subscription arrives if you do not come back and subscribe, they are frozen until you subscribe again or Pay the monthly fee?

[upper sequoia]

I don't know if you have this bug yet, but... Create a playlist, upload a photo for it, then add a song to the playlist, the playlist takes on the image of the song added.

[small shell]

Suno's Pro and Premier plans are billed monthly until canceled, but can be canceled at anytime. For example, if you signed up today, you could cancel tomorrow and keep your subscription until the end of the billing cycle (one month).

If your next payment is not made, the allotment will appear in your account (renewing back to 2500 or 10,000 credits depending on Pro or Premier) but you won't be able to use them if the payment has not cleared.

[little lynx]

😭 I'll have to wait until I can pay premium again, but thanks for the info and sorry for the inconvenience, champ.

[hazy vortex]

Had this happen for the first time today. Really frustrating to lose the picture I'd spent some time generating for the playlist. Definitely a new problem.

[upper sequoia]

Its happened to me from a week or so ago. At least I know that I don't generate a photo first.

I also updated my profile picture today (just changed the bio text) and it removed the picture altogether (perhaps another bug?)

[hazy vortex]

Had that happen too a few days ago. That time I had my photo to reupload.

[upper sequoia]

One more thing, that technically isn't a bug, but if you un-public a song, it removes the likes and plays from the total number of likes and plays. I put a bunch of songs in playlist and made them un-public, but the playlist is public and the plays and likes do not add up unless i make the song public again.. 😦

[short lion]

@small shell I modified it as you said.
It's definitely different, and I'm surprised.
I feel grateful that you've been responding to my complaints while talking to me for the past few days.
There are still many bugs, but I think I can trust someone like you.
You said that the simmer phenomenon has been resolved, but I can't feel it yet.
I believe that it will get better in the future and I'll wait.
I believe that you'll fix the bugs as soon as possible.
I'll say it again.
Thank you for your response.👍

[night bramble]

@small shell I don't understand. I only used two membership accounts, and you think I'm trying to use a fraudulent card, not that your system has identified a problem. Have you really checked my account? I recharged as a member and also added extra points, and you have received the money as well.

@small shell I was banned by your foolish system error after using my one month membership period for 15 days. My first email was sent on December 6th, and after receiving your email on December 18th, I immediately replied. So far, I have not received a reply from your email address. What kind of bandit logic is it that you are now saying I refused to compensate my membership time with a fraudulent card.

@small shell Because my previous account was inexplicably banned, I had to use a new account to open a membership. After using it for a few days, the problem occurred again. I was forced to come to Discord to seek help.

Because you fixed the issue with my new account, I was wondering if you could provide support for my previous membership account. I purchased the payment service through a legitimate channel, and I don't think I used a fraudulent card.

[small shell]

if you're based in china, using a card based in the US... there's a good chance our payment processor will consider it fraud. if the name on the card does not match your legal name, there's a chance our payment processor will consider it fraud. I thought by now you would have DM'd me- I really don't want to put all this on blast like I am. the billing details that should have a name and address have a bunch of random letters... that alone should be enough to shut it down even if the card was legit. In any event, the payment got block for fraud - i don't know how else to put it.

[misty kettle]

my likes and plays went from 4k likes, 40k plays to 30likes and 100plays ahaha can someone help me ty

[night bramble]

@small shell I'm sorry for sending you messages so frequently, because the first reason is that the word count is too long and the system doesn't allow it to be sent, and the second reason is that I really love music. I was very distressed when the system stopped my previous account, but I am happy when you quickly and efficiently restored my current account. But now you're saying you won't compensate me for the membership time of my previous account, and I think I'm a little frustrated again.

[small shell]

why would we compensate for fraud?

[neat sail]

What language are these songs in? Can you DM me a link to an example?

[fading trail]

These songs are in both English and Japanese, but the result is the same regardless of which song I use.

[night bramble]

@small shell I purchased the service for a month, but due to system issues, I only enjoyed it for half a month. That's why I need to compensate. I'm not sure why you irresponsibly defined me as using a fraudulent card. I just found someone who can help me make the payment smoothly to purchase your membership service, and that payer promised me that all my cards are safe, that's all. If you insist that I am using a fraudulent card, I think I will have to defend myself against the person who helped me pay. I'm sorry to bother you.

[mint crow]

I keep getting this while trying to make a cover of my own generated song, a bad bug?

[simple agate]

It still takes forever to upload audio, like what the hell?

wait nvm

[smoky geyser]

What the eff is up with Suno and the ultimate 'Your card has insufficient funds' bullshit, pardon my french?

I've tried to resubscribe with different CC's I have

no matter which one I use, I get the 'Your card has insufficient funds' BS, even tho those same cards work with other service providers

reading from reddit and other places, plenty of people moan about the same issue

been writing to hear back from the Suno team almost a week, but nothing

the customer support is non-f*cking-existent.

[jagged bough]

Extend not working for me on any of my songs? It just says "credits refunded"?? What am I doing wrong?

[loud dock]

@jagged bough happened with me as well every second time, infact it just sings the last few lines and ignores the first verse every time i give two stanzas while using extend feature. 😑

[pulsar ravine]

on create screen the que always moves the slider to the bottom whenever as song completes or you enter a prompt for a new song. if i am viewing songs further up in the que it is annoying to have to KEEP scrolling back up

[tidal pendant]

Hi,
can anyone tell me how to fix the vocal bugs?

[long sorrel]

What do you mean by vocal bug? Gender swap male/female? Or something else.

[hazy vortex]

Right now, Replace that worked wonders in v3.5 in October and November is completely borked in v4. That's what I'd suggest if it wasn't broken.

[tidal pendant]

I make songs in Hindi. There is no problem with the voices of both male and female, the tune is also good, but the pronunciation of 5% of the words is very wrong. This was less in v.3 but this problem is increasing in v.4, especially if it is in the opening line of the song, it sounds very bad, so I thought that this is happening due to some bug.

[long sorrel]

Oh, that's bad. I think, that this is a known problem. Don't know if there's a work around for Hindi. In Spanish I sometimes use the phonetic spelling to avoid mispronunciation. In the v4-feedback there's a complete thread regarding this problem.
https://discord.com/channels/1069381916492562582/1308617723328204880

[small shell]

would be happy to help figure this one out. as you can imagine, there arent many businesses that would want to display that kind of messaging if they have an opportunity to earn a subscriber or keep someone subscribed. we're not the payment processor, but i can certainly do some digging to find out if there's anything we can do.

[limpid mountain]

i can access private song if they are in public playlist but shouldnt they be hidden even in public? especially if i see it from my account it still shows private.

[old wind]

Hi 🎄✨𝄞⨾𓍢ִ❀˖💮𝓈𝓉𝒶𝓇𝓁𝒾𝑔𝒽𝓉𖤓✨🎄

Thanks for reaching out! All generated songs are private by default with an option to share the link to the song. Once the link is shared, anyone with access to the link is able to pull it up/add it to a playlist. Best practice for privacy is to not share the link publicly. If you have any further questions feel free to reach out whenever!

[limpid mountain]

oh no, i made a playlist with private and public songs thinking in public playlist, people will only see songs i have choose to public while i will be able to see both kind, tho when i saw someone else using my playlist, they could see hidden songs as well. i hope that makes sense, if you have any other question, feel free!

[old wind]

What you're saying makes perfect sense, and thank you for further explaining. If the playlist you made was public, then others will be able to see the contents of said playlist. I get what you're saying though and think that would be a great idea to have as an option. If you'd like to, please feel free to share it in #💡┃suggestions-web at your convenience 🙂

[limpid mountain]

got it! i thought it was a bug as in playlist to me it still come up as private while it wasnt, tho i added stuff around it in suggestions! thank you for explaining

[old wind]

Very welcome, happy to help!

[vale hawk]

Couple of bugs I have come across when remastering. First sometimes one of the tracks fails to have a time listed after being remastered & although the track is complete & can be downloaded, the time is never listed & you cannot use that track to put on Discord as it simply shows the link but the track to play will just be a picture. Second a couple of my tracks cannot be remastered even though they are v3.5, it just says it is remastering but never does & no tracks are even being started to remastered.

[mint rock]

I have an issue with personas not appearing on their songs.
Too Many Problems w/ YNG Carbine was his persona creation song but he doesnt show up on Rehab which was his 2nd song.

American People w/ XTNCT was his persona creation song but he doesnt show up on any of the songs (most of them)

Both personas are Public

if that affects it

I use Brave Browser

[fickle knot]

The extend feature is not working at all. It just creates a second (entirely new) track that is the same length as the original. How can one properly get the extend feature to work correctly?

[long sorrel]

(Did you click on Extend before generating?)
It works best from a selected starting point. Preferably where you can lyrics and make an continuance. Say, you have a track that runs 04:00 minutes but you still have lyrics (the end part of the song). You select the last complete line and choose the time stamp at that specific time slot.

For example I had a song cutting off the chorus at 4 minutes:
she doesn’t know, but my heart comes at a price
(I’m the keeper of this sweet paradise)

I made the extend with the same lyrics (starting at she doesn't know) and put the starting point accordingly at 03:53. The extensions finalized the song accordingly with the same melody. The length of extensions in V4 can't be longer than 2 minutes.
After that you have to put the two parts together with the "Get Whole Song" function.

[fickle knot]

Yes, I just select extend and then have it extend right when the song ends (1:22 in my case). The next piece it generates is then totally different (and does not include anything from the first track).

[fickle knot]

The new pieces are also in different BPM so even if you use the "Get Whole Song" functionality it doesn't flow well

[long sorrel]

If it's an instrumental try to extend a bit farther back than 1:22. Maybe it's a place where the AI thinks it has to change something.
I've just tried a few days ago to do an instrumental. It gave me a 3:40 minute piece by putting commands in the lyrics box. Maybe that might help you. Take a peak into other instrumentals. You might get ideas how to build them, so they run longer than 1 minute. Mine started like this (as an example).

[Intro]
[wide intervals transitioning into a flowing arpeggio pattern]

[split fulcrum]

https://suno.com/song/4c2522c8-4ee4-420e-8f58-5c799524239d bug because at 3/4 ignores the prompts and adds anything weird...

[half sequoia]

hey i have 2,500 credits but when i go to make a song it tells me "you need atleast 10 credits to make a song", what is going on

[wise estuary]

The replace function keeps adding the section at the end where the clip is supposed to be finished into the song (See Example) and then deleting the next 4 seconds of the song that would follow after

[inland kindle]

Window keeps scrolling down in Create page when new songs are completed.

Makes the whole "10 running jobs at once" part of the subscription useless as I'm not even finished listening to the songs up in the list when it scrolls down and keeps doing so.

[amber turtle]

having this issue too, so annoying, can't play through a playlist atm songs can only repeat unless you manually skip. D:

[bitter star]

So i am not the only one with repeat/autoplay buttons not working correctly. ;<

[upbeat prairie]

Also have this problem, songs keep playing although I didn't activate repeat/autoplay.

[swift junco]

I don't know what's wrong with Suno, but i tried to Extend my song to make the ending of the song a repetition of the Chorus, but when i extended it, the singer
sang the Bridge again (which was not even described in the extended lyrics), and then sang a completely dissimilar Chorus which had nothing to do with the Chorus so far in music. I wasted 200 credits just for this, so I'm broke now

[rancid fossil]

If you selected a x-second piece, it should have about a 2-second blend area (grey line) on the right and left of the replaced line (lighter) X + 4 seconds. So more importantly is the timeline or amount of your replace. We're you replacing a near 26-second piece? If yes, then you are right to assume it should blend those 2 to four seconds of lyrics/music.

If replacing , lets say, a 17 second selection and your replacement sample is 30 seconds total, then that is usually going to overlap and not blend in-- especially if you have "keep same length" toggle switched on. I get those and thumbsdown until I get a proper one matching my selection time.

[heavy cove]

Version 4 and 3.5
Style Prompt: Female Scream or Female Screamo
Result: Zero Screaming...

Even with some added [Scream] tags on lines in the Lyrics. Even tried various types of [Harsh Scream], [Guttural Scream], etc....

Been reporting the bad gens with the report>bug feature as not following style prompt... hundreds of credits but I'm invested/determined...

I even tried with a Persona I've gotten to scream before and that didn't work either.

[mossy veldt]

i have the same problem , hope this won't last ...

[half sequoia]

ive already switched back to the free version because i dont want to let a company thats not letting me use their prodcuct, charge me for not being able to use the product

kinda scammy to not respond to this type of thing within 24 hours

im not scared of speaking out, ive done it before

https://tenor.com/view/heart-locket-heart-lockrt-beloved-gunman-gif-1529528795451712187

[half sequoia]

take your time, dont message back out of anger because that would just be good content for me 😘

[humble cobalt]

The "need at least 10 credits to create a song" message when you already have credits can happen if the payment doesn't go through successfully. (see for example this message and the reply from Mike B: #🪲┃bugs-web message )

[full nacelle]

Ugh, now the repeat and autoplay buttons don't work at all. I'm on OperaGX browser btw.

[steep wind]

This has been ongoing since probably v4 release: On the user public songs page if I click the 3 dots and pull up the menu on a song when I choose an option it clicks through and triggers the song beneath the menu. Can we get a fix on this it's getting rather annoying. (Archlinux, Firefox)

[steep wind]

Unfortunately you can't use the free credits if you don't renew your subscription. I don't like this since it prevents us from even using the 50 free daily credits once our subscription runs out.

[crystal sable]

lol i cant generate a single music (i have 365 credits)

[trail saffron]

I'm trying to replace a lyric in Suno. The verse repeats, and when I edit it, the change only applies to the end of the song, not the beginning. When I use 'drag your selection' to highlight the part where the lyric is sung, it doesn't detect the text/lyric even though it's clearly being sung. Why is this happening, and how can I fix it?

[wise estuary]

It isnt an issue of clip length, what is happening is it is not blending the grey area to the right of the replace clip and instead adding the grey area into the song while deleting part of the already existing song that occurs after the replace section

The part of the song being removed is not part of the timeline selected for replace section

[heavy cove]

Often happens if the Lyrics aren't properly aligned before replace.

[glad coral]

For the last two days, whenever I create a cover song, the original song is completely ignored. This is the case with v4 and v3.5.

This never happened with cover songs prior, and I've generated hundreds. It's the only thing I do. In the past, control over what changed in the cover was more limited. Even when I tried to significantly depart from the original material I could still hear it in the cover (e.g. by adding vocals to an instrumental track that would conflict with the structure of the source instrumental track).

So, something appears to be broken. I think it would be a bit weird if it were just broken for me. I'm curious if anyone else has experienced this. Suno is useless to me if cover songs don't work, so I really want this to be fixed...

[wary flare]

There is a bug in payment/billing system, any responsible admin ping me for more info.

[old wind]

Hi adachis 👋 Thanks for reaching out! If possible, could you provide a link to a cover that isn’t functioning properly?

Feel free to Dm me if you’d prefer privacy

[valid lantern]

Just noticed that the "Repeat" & "Autoplay" is broken/bugged, as I can't turn them off/on. Have tried to restart the page/site, and it's still stuck on "on".

[tired star]

When I edit the song by doing replace section or crop, the persona will not be listed.

[fluid rose]

Android Chrome browser on phone won't extend or create. I go through the motions, but when I hit "extend" or "create" it beach balls and nothing happens. Frustrating to say the least after crafting that prompt with lyrics!!!

[indigo fractal]

its normal , i can't play my song have just create ? i play but he stop it instant

[glad coral]

Here’s one: https://suno.com/song/76917241-1d42-44f5-bd78-37ab6c0a913a

I have many so let me know if you need more. I think this is the one I tested without a prompt just to see what would happen. It generated piano and there’s no piano in the source track.

[old wind]

Okay thanks! Noticed you’re getting a watermark with your song’s generated image as well. Best next step would be to fill out this form, at your convenience of course, and send a DM to [Mike B](#🪲┃bugs-web message) when you can with your account email information and a brief explanation of what’s going on. Thank you for your patience with this!

[glad coral]

I've filled out the Typeform and messaged Mike. Thanks for the help! If there's anything else I need to do, please let me know. 🙂

[meager yoke]

Am I the only one who can't get the 'Get Whole Song' feature to work properly?

I'm trying to concatenate a Part2 created using the 'Extend' function, but no sound source is generated.

[neat sail]

Is this error only happening with one specific song?

[meager yoke]

I get this message and it won't create.

[pulsar ravine]

songs end abruptly. fix this

[neat sail]

Can you double check that you can generate any songs at all?

[meager yoke]

It was confirmed that creating another song works.

[neat sail]

Can you Get Whole Song with other songs?

[meager yoke]

When I run it now, the other songs are fine, but only one song has that problem.

[neat sail]

Might just be a strange bug. If the lyrics are very long, or the song title is very long, maybe try making is shorter, just in case.

[fringe cliff]

Hello,
I am a user of the SUNO AI PRO PLAN.
Despite having sufficient credits, I am experiencing a bug where it says I don’t have enough credits, and I am unable to generate anything.
How can I resolve this issue?

[neat sail]

Fill out this form: #💬┃general-chat message

[paper shadow]

@small shell There are many songs that are still labeled with the Suno Logo on the Images. This has been going on for almost 2 months now. I have done the file form with no response or improvement. I am now reformatting and hoping Suno can resolve my issue as well as the other issues that have arisen. I am a paid user and feel that Suno is intentionally ignoring people like me. I really feel bad about this type of customer service from Suno. If there is no change, I believe most of the paid users will leave just like Suno is leaving them now. @humble cobalt

[glad coral]

Good to know. I will definitely cancel my subscription if this isn't resolved before it renews. In that case I'll have already wasted the money for this month so I'm not going to keep doing that if the service doesn't work.

[neat sail]

Is it just the images and not the audio for new songs? If so, you may just need to regenerate the art.

[noble stone]

I have encountered a very difficult problem, dear friends. In November, I found a watermark on my song that said it was a fake app. Everything was normal before. Possible reasons for using VPN in China. I subscribed for another ten dollars yesterday, but found that there are still issues. What should I do? This is my song from yesterday: https://suno.com/song/d54a464c-8cf1-4c37-9c33-b5384232da02

[peak steppe]

I created a song using a personal persona created by Suno. However, I cannot replace lyrics or sections. Suno just puts the original lyrics and interpretations back in. Even if I write an entirely new song, but use the persona, it generates the original lyrics and song. How do i get Suno to "unlearn' sections so that I can change lyrics and other attributes?

[brazen trellis]

I have a similar issue and have filled up the form as well

[graceful cloud]

i just had this bug: I created the song and it said 3:00 long but when i play it it is double the lengh and repeat itself. if i try to crop it i cut it to 1:30... https://suno.com/song/1aed1f9b-e5d0-4fdf-9687-c57f4f316ba2 edit: it happens after i replaced the end. And i tried it again but same result.

[vocal barn]

I have 2500 credits renewed for the month, but error keeps popping up saying I need 10 credits to create.

[elfin edge]

So i have found a Bug/Technical Issue, So My Premier Plan Renewed Today, and it gave me my credits but removed access to all the Premier Features

[glad coral]

Mike got it resolved. Thanks for the help! 😊

[elfin edge]

I checked and the Payment went through as scheduled, im just confused as to why my account is Saying my Preimer is Active but Not giving me access to the features

@cerulean trench

[elfin edge]

Im Having the Same Issue, It wont let me Generate songs, or Access any of the Pro/Premier Features

@old wind

[vale hawk]

Make sure to refresh the page or it will always say there isn't enough credits. If you have already done that & it still says there isn't enough credits then it is something to get onto Suno about - maybe their accounting people.

[spare mauve]

Hi, I don't know if it's a bug or not but some of my songs can't ve toggled into public, do you know why ?

Be

[fickle trench]

On the Suno.AI platform, if my subscription package expires and I don't renew it in time, but then I subscribe again a week later, will the unused points from the previous month be cleared?

[small shell]

DM me please!

[small shell]

DM me please!

[small shell]

this typically indicates a missed payment. DM me so i can check

[fickle trench]

@small shellCan you answer the questions I mentioned above, please?

[rain blaze]

PLEASE Fix when you upload song in V4 it defualt back to V3.5

[small shell]

the way it was written seems a bit unclear, but i'll do my best. hang on.

[small shell]

regarding unused credits, they do not carry over. On our site, you'll see "*Credits included in subscriptions do not carry over from day to day or month to month. Purchased top up credits do not expire, but require an active subscription to use. See the terms of service for limitations on commercial use. *"

so, if you pay for 2500 credits in January but only use 2000, the extra 500 will not be applied to a renewal in February, and will not be available in February if you cancel at the end of your billing cycle. You would either start with 2500 again in February, or you would revert to the Basic (free) tier if you did not renew

[fickle trench]

If I subscribe for a month in January and I still have 500 points left, and I don't renew my membership in February, and I want to wait until March to subscribe again, will the 500 points I have left be cleared?

[small shell]

you would not have those 500 credits no matter if you stayed subscribed, ended the subscription, or resubscribed later. as noted in https://suno.com/account and https://help.suno.com/en/articles/2524993, the credits will not carry over into a new billing cycle

[fickle trench]

@small shellGot it. Thanks for the reply.

[lime plover]

Last couple of days, songs generated in 3.5 or 4 seem to only be 1:20min long. Song abruptely end. Lyrics are not whats written, sound very robotic. Every other track seems say that "This is a fake app and to go to the /ios to download and use the mobile app." What's this about? I'm wasting credits and reporting as bugs with nothing else happening. I haven't been able to use the app properly for the last few days.

[old wind]

Awesome! Glad to hear it!

[old wind]

Hey brun 👋

Sorry to hear about this. Best next step would be to fill out this form, at your convenience of course, and send a DM to [Mike B](#🪲┃bugs-web message) when you can with your account email information and a brief explanation of what’s going on. He'll reach back to help as soon as possible. Thank you for your patience with this!

[whole acorn]

extending song on 4.0 gives only 6 seconds clips always

[full socket]

I just extended on a clip at 4:36 mark multiple times and it always gave me 2 minute clips;. I've been trying to end the song 😦 ...it ends, then goes again.. I might have to settle with one and crop it.

[junior void]

Im having a real struggle now with extending a song.. it sing the wrong lyrics, changes style etc.. real annoying.. didnt have this problem before.

[full socket]

Experienced that once a while... try to adjust the extended point ..one second at a time in both direction and see if that helps any

Replace Section feature needs a fix real bad... it doesn't stitch to the song smoothly after choose the regen section and selection doesn't match the lyric on the section to replace... Is Suno aware of this? it's been broken for a while... and lots of credits wasted to find a good replacement, then it ended up ruining something else in the song!!! no refund! 😦

[narrow zinc]

PLZ FIX!

I don’t know why it didn’t record my voice, but long story short there is a well-known bug that you can create multiple accounts to break the currency system liking system or system same with views and more

You can use other accounts to like your main account and etc.. Please fix bug. I only have one other account for my own purposes

I would like to help you fix other bugs along in the future. Hope this video kind of shows how the bug works and helps your team fix it.

Much love to Suno and the dev team that works on the app

[elfin edge]

Yeah Im Stupid, My card got declined, Wont have money until next year (Friday)

[small shell]

extends are always 2 minutes anyway! first gen is up to 4, extends are up to 2. if you have a good spot to crop in your original, that's definitely a good choice. otherwise, maybe try to extend after a second chorus to add whatever you need plus an ending so its going from a good mid-point in the song?

[small shell]

if you havent found the place to cancel until then, just send over a link to one of your songs (as a DM) and i'll take care of it!

[full socket]

Yea that is what I usually do! I was just letting the previous user know that my extensions are not always 6 seconds as he reported.

[small shell]

making multiple free accounts is against our TOS. possible to do, but i wouldn't advise it. i appreciate the attention and wanting to help, but sending a video of how to do it to a public channel probably won't make it happen less 😅

[narrow zinc]

I tried to record a video with my voice to show how to fix the problem. I wasn’t trying to make it against TOS policy. I’m just trying to show you so you can fix it. Please don’t ban my main account or my second account.

I’m just trying to help you guys fix your website

I love the app and have been a partner with you guys for a while now since the start

[small shell]

oh, not banning you- i know you were acting in good faith. i just mean if we had someone using that to manipulate things, we'd have rules in place if we need to enforce them

[narrow zinc]

I just wanna make the app better for me and other people for the future

OK, good. You just had me a little scared for a second.