#its telling me to resolve unpaid invoices but there is no invoice in invoice history

1 messages · Page 1 of 1 (latest)

proven summitBOT
#
AI-generated Answer for goatzo3

Here are the documented reasons this can happen and how to fix it:

  • Where invoices live. On the website subscription (Stripe), invoices are in Subscription > Manage subscription > View invoices. Copies are also emailed to your account email. If you haven’t looked there, check both places. (help.elevenlabs.io)

  • If you subscribed via the mobile app (Apple/Google). App‑store purchases are handled entirely by Apple/Google and won’t appear in the website’s Invoice History. Manage and view those charges in your App Store/Google Play account instead. (help.elevenlabs.io)

  • If you enabled usage‑based billing. Extra credits are billed at the end of the billing cycle or earlier if the outstanding balance crosses a threshold (e.g., 2Ă— the subscription price). Until one of those events occurs, a new invoice may not exist yet even if you’re seeing a balance notice (inference based on the billing policy). (help.elevenlabs.io)

  • If a payment failed. Update your card in Subscription > Manage subscription > Manage billing information, then retry payment. Common failure causes are card verification, bank decline, or insufficient funds. (help.elevenlabs.io)

If none of the above explains it, please contact Support via the request form and include a screenshot of the “resolve unpaid invoices” message and the email on your account so they can check your billing profile. (help.elevenlabs.io)

If you can tell me whether your plan was purchased on the website or through the mobile app, I can point you to the exact next step.

Sources:
Where can I find my invoices? – ElevenLabs
Managing Your ElevenLabs Subscription (Mobile App vs. Website) – ElevenLabs
What is the price for usage based billing? – ElevenLabs
How do I change my billing information? – ElevenLabs
How can I contact support? – ElevenLabs

proven gulch