I have changed my email in the account settings, inputted the confirmation code on old email and th

[elfin burrow]

@red dune Please provide more information related to your query. Original thread: #1445786935007121408 message

I have changed my email in the account settings, inputted the confirmation code on old email and then clicked the CONFIRM in the new email but the link went to a blank page (doesnt work on any browser or incognito either) - it is now saying that neither of my accounts exist and i no support is getting back to me on support tickets - i have active voice agents for companies, please help!!!

[red dune]

the old email account is [e-mail] and then i changed the email to [e-mail] - attached is photo evidence of the email to change + the link not working + the platform saying our email doesnt exist

please help me bring my account back online, we build bespoke voice agents for companies and are in the process of developing a SaaS

please let me know what other info you need

[red dune]

hello?

PLEASE HELP ME 🙁

[elfin burrow]

Hello, @red dune

Unfortunately, we're unable to assist with this issue through Discord. However, if you reach out to our Customer Support team by opening a ticket using this button, they'll be more than happy to help with your inquiry.

[red dune]

🙁

nobody is getting back to me on support tickets

i have peoples voice agents down atm which is not good look on us

[white cove]

Have you tried the forgot your password function on both email addresses just to see if that does anything? It isn't necessarily saying that an account doesn't exist under either email. Email could be correct but not the password.

[red dune]

wow now i feel stupid

it has worked