I've just tried with a cache leared | ElevenLabs | Page 1

fleet hearth Sep 16, 2025, 1:05 PM

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So you are saying you are not using any extensions?
Do you use browser to Chrome Translate or other browser feature to translate the application maybe?

topaz creek Sep 16, 2025, 3:03 PM

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fleet hearth So you are saying you are not using any extensions? Do you use browser to Chrome...

Nope. I just put in plain text

fleet hearth Sep 16, 2025, 3:04 PM

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Trying to pinpoint the issue, have you seen this before today/yesterday or is it a new issue?

topaz creek Sep 16, 2025, 3:07 PM

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I've started using ElevenLabs yesterday. I've used it before but never had this issue but I think the Studio UI was different last time I used a year ago.

fleet hearth Sep 16, 2025, 4:31 PM

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Understood. Thank you, I'll keep investigating.

dense musk Sep 17, 2025, 6:32 AM

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@topaz creek would it be possible for you to record what is called a JAM? You can do so from jam.dev. Essentially, it's an extension where you can record your tab and this also include the network logs. And once you've recorded this, if you could share that with us, most likely via the customer support team, that would be fantastic. It will include more information and help us, potentially help us see some of the issues that you're experiencing on a more fundamental level.

topaz creek Sep 17, 2025, 11:07 AM

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Sure!

topaz creek Sep 17, 2025, 1:45 PM

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https://jam.dev/c/8ed7666e-d8c5-4508-ada5-8bc043fa2d77

Jam

Jam | Console logs, network requests, and more

Click this link to see the video on elevenlabs.io, with console logs, network tab and device information.

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There

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Hope this is helpful to solve the issue.
Keep in mind this is the same behavior when I use the browser with no extensions.

fleet hearth Sep 24, 2025, 10:01 PM

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Thank you it's very helpful! @topaz creek, we're still looking into this issue, thank you for the patience.

#I've just tried with a cache leared