Hi @distant harness I have forwarded your ticket internally. Unfortunately, since you posted you email I've had to remove your post.
#I create the ticket (#130451) because my account had been hacked, until now, I don´t have an answer
tiny halo
distant harness
thanks
hi, Can you help me again? Maybe changing the password for another you can share via e-mail.
tiny halo
hi, Can you help me again? Maybe changing the password for another you can share...
Help again?
What happened?
distant harness
15 minutes after they sent me the reply to the ticket, they changed the mail back. We were unable to change the password.
You could help us with that reset, we don't constantly check the email, that's why they beat us to it.
tiny halo
Sorry to hear that, have you replied to the email?
distant harness
I just sent an email requesting to change my initial email address to another one. I can't access and my original email address is in a corrupted database.
Your support please.
torn river
If you have already contacted the support team you'll have to be patient and wait for them to respond.
distant harness
thank you, but I do not receive a solution, however they continue to charge my payment method.
distant harness
In my message I ask for changing the e-mail to another. This cancel the hacker's access . Please, your help
torn river
There is nothing we can do to help here, you'll have to wait for their response. What is your ticket number?