Hi, Today I upgraded from the Creator plan, which I had 4 days left in, to the Pro plan. It still says it resets in 4 days. I already paid for the month of the Creator plan, and assumed I would have 30 days to use this Pro plan and not the 4 days I had left. Is there any way to fix this?
#Upgrade didnt reset usage time
red cove
wind salmon
Hi, Today I upgraded from the Creator plan, which I had 4 days left in, to the P...
Upon upgrading your monthly cycle does start over. If the upgrade was successful it should have the correct Current Plan and show the Subscription status as "active" at https://elevenlabs.io/app/subscription.
It might take a few minutes for the upgrade to be reflected after payment has processed. You may need to log out and back in (also can try refreshing the page in your browser but usually need to re-authenticate if the new plan isn't being reflected properly).